THE LATIN AMERICA TRAVEL COMPANY TAILOR MADE SELF DRIVE THE AUSTRAL HIGHWAY IN ITINERARY ▶ CONTENTS, ABOUT US & TRIP SUMMARY

CONTENTS OF THIS DOSSIER TRIP SUMMARY

2 ..... Contents, about us & trip summary DAY 1: Meet & greet at airport, private transfer to hotel 3 ….. Testimonials DAY 2: Discover the history & culture of Santiago 4 ..... Guide price and inclusions DAY 3: Fly to the pretty lakeside town of 5 ..... Detailed day by day itinerary DAY 4: Spectacular catamaran trip on 21 ... Recommended reading list DAY 5: See penguins and visit Chiloé island 22 ... Booking conditions DAY 6: Start the drive on to Hornopiren DAY 7: A ferry & impressive views of fjords and mountains ABOUT OUR COMPANY DAY 8: Explore Pumalín & stay in a log cabin DAY 9: Journey past evergreen forests to Risopatrón lake As one of the UK’s leading, independent and family owned Latin DAY 10: and America tour specialists our focus is on well thought through DAY 11: The fascinating marble caves boat trip private and tailor made adventures. Our emphasis is very much on creating the right trip for you and we work closely with you in order DAY 12: Hike to the and ice caves to achieve this. We use our experience and knowledge to ensure DAY 13: Overnight on the shores of Lake General Carrera your trip to Latin America is a trip of a lifetime! DAYS 14 & 15: Two days at leisure in this wild, remote and beautiful region. Visit Parque & other excursions. DAY 16: Fly to Santiago, transfer to the Casablanca valley ALL TOURS ARE FINANCIALLY PROTECTED DAY 17: Private transfer to the airport for departure We are members of ABTA (Y1699) and our tours are ATOL protected SPEAK TO SOMEONE WHO HAS BEEN TO CHILE (license 10287) giving you full peace of mind when booking with us both for monies paid to us as well as the code of conduct and high THE LATIN AMERICA TRAVEL COMPANY standards that membership of these organisations require. We are ■ www.thelatinamericatravelcompany.com also members of LATA, the authoritative professional travel ■ [email protected] association for Latin America in the UK. ☎ +44 020 8191 7772

THELATINAMERICATRAVELCOMPANY.COM | Email: [email protected] UK ☎: +44 (0) 20 8191 7772 | Part of HeadsEast Ltd - UK business registration: 6717612 2 ▶ TESTIMONIALS

“We have had to call off our proposed holiday to Peru and the Galapagos due to the Coronavirus. We had paid a significant deposit and were caught in the position of, do we pay the remainder or lose the deposit. This dilemma was thankfully removed by John and The Latin America Travel Company. They suggested we did not pay the remainder and subsequently repaid all the deposit. Legally they did not have to do this. Other companies have not acted in this way. They have taken away all the worry. John and the company have handled this with outstanding ethics and real integrity." Russ H, June 2020 “ Great Value, Efficient, and Effective. John Stanley of The LATC worked with me to plan precisely the experience I “The Latin American Travel wanted, at the time I wanted, and at a very competitive price. I Company is amazing and I had tried three other, well-known, larger companies but could cannot praise it highly enough! not get what I wanted. Once the Tour Itinerary was fixed and Their customer service is paid, John Stanley of the LATC stayed on top of any potential second to none - any queries issues or problems within the countries/regions we were were dealt with immediately scheduled to tour that could impact our experience and and efficiently by John Stanley adjusted our schedule to protect our interests and experiences. and we were each provided One required a modest change in the plan which was handled with a personalised guidebook very effectively with no impact on our experience or cost to us. to take with us.” Thank you, John.” Jan Patis, February 2018 David Blanchard, July 2019

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THELATINAMERICATRAVELCOMPANY.COM | Email: [email protected] UK ☎: +44 (0) 20 8191 7772 | Part of HeadsEast Ltd - UK business registration: 6717612 3 ▶ PRICE & INCLUSIONS FOR THIS TOUR

GUIDE PRICE TAILOR MADE £3320 per person* THIS PRICE IS BASED ON MID SEASON RATES AND TWO PEOPLE SHARING ONE ROOM. *Prices vary by date, flight prices, the number of people in your party and what tours, services and level of accommodation you choose to include. Please contact us for a firm quote.

Please remember that INCLUDED IN THIS TOUR as this is a private tour we can tailor this trip to ✓ All accommodation meet your requirements ✓ All internal flights ✓ All tours as specified in the itinerary ✓ All transfers & transportation PROTECTION ✓ Car hire in a 4X4 vehicle with maps and guides ✓ All meals as specified in the itinerary ✓ All national park entrance fees ✓ All other entrance fees ✓ 24 hour emergency assistance ✓ 100% financial protection with our ATOL license (10287) and ABTA membership (Y1699) ✓ Our exclusive 100+ page trip guidebook, personalised to your trip ✓ Full support from your dedicated Latin America specialist

✘ NOT INCLUDED IN THIS TOUR All our tours come with the guarantee and ✘ International flights to and from Chile ✘ Travel insurance to cover any medical treatment - we recommend Citybond Suretravel. peace of mind of full ✘ Discretionary gratuities to drivers and guides. protection of any monies paid to us

THELATINAMERICATRAVELCOMPANY.COM | Email: [email protected] UK ☎: +44 (0) 20 8191 7772 | Part of HeadsEast Ltd - UK business registration: 6717612 4 ▶ YOUR TAILOR MADE SELF DRIVE THE AUSTRAL HIGHWAY IN CHILE TOUR - DETAILED ITINERARY

DAY 1 OVERNIGHT

HOTEL ORLY ✭ ✭ ✭ ARRIVAL TO SANTIAGO ROOM TYPE: QUEEN ROOM MEET & GREET AT THE AIRPORT & PRIVATE TRANSFER TO YOUR HOTEL An elegant, European style hotel with an impressive glass roofed conservatory and a On arrival to Santiago you will be met by your friendly English speaking driver fantastic location in upmarket Providencia. guide who will help you with your luggage and welcome you to Chile. Then they will take you by private transfer straight to your hotel (about 45 minutes depending on traffic).

The rest of the day is at leisure.

Photos for guidance only & not necessarily the room booked ADDRESS: Av. Pedro de Valdivia 200, Providencia, Región Metropolitana, Chile MEALS INCLUDED: None today

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DAY 2 OVERNIGHT

HOTEL ORLY ✭ ✭ ✭ SANTIAGO PRIVATE CITY TOUR ROOM TYPE: QUEEN ROOM A HALF DAY TOUR WITH ONE OF OUR SUPERB LOCAL GUIDES An elegant, European style hotel with an impressive glass roofed conservatory and a This morning you are met at your hotel by your private guide who will show you fantastic location in upmarket Providencia. around Santiago. Start at La Moneda, the Government Palace, where you will learn about the history of the city. You will walk through the central streets of Huérfanos and Ahumada before arriving at the main square of the city, Plaza de Armas, which is surrounded by the Metropolitan Cathedral and other beautiful buildings. After this continue to Santa Lucía Hill which is the historic site where the Spanish founded Santiago in 1541. It is a lone steep rock with many plants and old buildings rising steeply from the city below. After this you will cross the Mapocho River to the cultural and bohemian district of Bellavista. You will stop at the Los Dominicos craft market which began as an artists’ commune supported by the Dominican monastery. Here there are more than 150 workshops producing hand made Chilean handcrafts. Return to your hotel around lunch time.

Photos for guidance only & not necessarily the room booked ADDRESS: Av. Pedro de Valdivia 200, Providencia, Región Metropolitana, Chile MEALS INCLUDED: Breakfast

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6 ▶ YOUR TAILOR MADE SELF DRIVE THE AUSTRAL HIGHWAY IN CHILE TOUR - DETAILED ITINERARY

DAY 3 OVERNIGHT

HOTEL MERO GAUCHO ✭ ✭ ✭ SANTIAGO TO THE LAKE DISTRICT ROOM TYPE: DOUBLE SUPERIOR A SHORT FLIGHT SOUTH TO A traditional 1930’s house that has been lovingly restored and converted into a small family run Private transfer from your hotel to the airport for your flight to Puerto Montt with hotel with stylish rooms and a prime location. LATAM airlines.

FLIGHT: LA273 DEPARTS SANTIAGO: 11:28 ARRIVES PUERTO MONTT: 13:11 DURATION: 1 hour 43 minutes

On arrival you will be met and taken by shared transfer to your hotel in the pretty town of Puerto Varas on the shore of (a 30 minute drive).

This afternoon you have some free time to explore this beautiful town known as the ‘city of Roses’. There are great views of the and volcanoes across the lake. Take a stroll along the lakeside path, browse the shops, or get a coffee.

Our trip guidebook provides restaurant recommendations for dinner as well as some other tips for things to do and see in Puerto Varas.

MEALS INCLUDED: Breakfast Photos for guidance only & not necessarily the room booked ADDRESS: 5550000, Pasaje Ricke 108, Puerto Varas, Los Lagos, Chile

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DAY 4 OVERNIGHT

HOTEL MERO GAUCHO ✭ ✭ ✭ CATAMARAN TRIP TO PEULLA ROOM TYPE: DOUBLE SUPERIOR PETROHUE FALLS & TODOS LOS SANTOS LAKE A traditional 1930’s house that has been lovingly restored and converted into a small family run After breakfast you are met at your hotel to start your small group tour. Start by hotel with stylish rooms and a prime location. driving along the shore of Lake Llanquihue with beautiful views and past scenic towns such as Ensenada. You will stop en-route to visit the Petrohué Falls. Witness these emerald coloured waterfalls with Osorno Volcano as a dramatic backdrop. After this continue down the road to Petrohué which is inside the Vicente Perez Rosales National Park. From here you board a catamaran that will take you on a spectacular ride across Todos Los Santos Lake to the town of Peulla. This is a beautiful trip on the emerald green lake surrounded by snow capped mountains and volcanoes on either side. There is time for lunch and some additional activities in the pretty town of Peulla before going back to Puerto Varas by early evening.

Photos for guidance only & not necessarily the room booked ADDRESS: 5550000, Pasaje Ricke 108, Puerto Varas, Los Lagos, Chile MEALS INCLUDED: Breakfast

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DAY 5 OVERNIGHT

HOTEL MERO GAUCHO ✭ ✭ ✭ CHILOÉ ISLAND & PENGUINS ROOM TYPE: DOUBLE SUPERIOR DISCOVER & A BOAT TRIP TO SEE THE PENGUINS A traditional 1930’s house that has been lovingly restored and converted into a small family run Today you will visit the mystical Chiloé Island on this small group excursion. Depart hotel with stylish rooms and a prime location. after breakfast for Pargua to cross the by ferry and arrive at Chiloé Island. From here you will visit the town of Ancud with its famous museum, the San Antonio Fortress and the vibrant local market. Here you can shop for a variety of hand made items and excellent seafood! After lunch you will continue to the Penguin Islands which are located on the West coast of Chiloé. Take a 30 minute boat trio to see the only nesting grounds in the world where Humboldt and Magellan penguins breed side by side. Other wildlife you may see in the area includes sea lions, pelicans, cormorants or even whales! Return to Puerto Varas by the evening.

Photos for guidance only & not necessarily the room booked ADDRESS: 5550000, Pasaje Ricke 108, Puerto Varas, Los Lagos, Chile MEALS INCLUDED: Breakfast

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9 ▶ YOUR TAILOR MADE SELF DRIVE THE AUSTRAL HIGHWAY IN CHILE TOUR - DETAILED ITINERARY

DAY 6 OVERNIGHT

HOSTERÍA CATALINA ✭ ✭ ✭ BEGIN YOUR SELF DRIVE JOURNEY ROOM TYPE: STANDARD START OUT ON THE DRIVE SOUTH ALONG THE CARRETERA AUSTRAL This traditional wooden house is a characterful, owner run bed & breakfast with comfortable rooms After breakfast this morning your rental car will be delivered to your hotel for you to and a great location for the ferry. start your trip along the Carretera Austral (the Austral Highway). You will have a 4X4 which is essential for this drive. It will be a Toyota RAV4 or equivalent model. There is an option to upgrade to a pick up truck, please discuss with your consultant. You’ll get maps and other useful information on your route. You also have our 24 hour emergency contact number should you need it.

Start out on your drive passing the towns of Chamiza and Metri before your first ferry crossing at Caleta La Arena. All ferry tickets are included. After a 45 minute boat journey you arrive at Caleta Puelche. From here you continue for a further 2 Photos for guidance only & not necessarily the room booked hours until reaching the small settlement of Hornopiren where you overnight. ADDRESS: Ingenieros militares s/n, sitio 160, Hualaihué, Chile

MEALS INCLUDED: Breakfast

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DAY 7 OVERNIGHT

CABAÑAS CALETA GONZALO ✭ ✭ ✭ HORNOPIREN TO CALETA GONZALO ROOM TYPE: CABIN A SCENIC BOAT JOURNEY WITH VIEWS OF MOUNTAINS & FJORDS A handful of rustic yet cosy wooden cabins lining a beautiful rocky beach overlooking the Renihúe This morning take your car onto the ferry heading further south. This boat journey Fjord. There is a cafe and information centre too. takes about 3 hours and along the way you can enjoy the impressive views of the mountains and Patagonian Fjords. You disembark at a beautiful bay and take a short drive to Caleta Gonzalo. Here you pull up to your characterful accommodation on the edge of the Renihúe Fjord.

Photos for guidance only & not necessarily the room booked ADDRESS: Hornopiren National Park Chile

MEALS INCLUDED: Breakfast

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DAY 8 OVERNIGHT

CABAÑAS CALETA GONZALO ✭ ✭ ✭ EXPLORING PUMALÍN PARK ROOM TYPE: CABIN EXPLORE THE PUMALÍN NATIONAL PARK A handful of rustic yet cosy wooden cabins lining a beautiful rocky beach overlooking the Renihúe The Cabañas where you are staying is the only sheltered accommodation located Fjord. There is a cafe and information centre too. within the Pumalín national park and therefore it is perfectly placed for exploring this beautiful area and the many well marked hiking trails suitable for all levels of difficulty. Pumalín national park was created in 1992 by legendary conservationists Douglas and Kristine Tompkins, who were the founders and CEO of American clothing brands The North Face and Patagonia. The park is 994,000 acres which makes it larger than Yosemite. Within the park you can find the endangered Alerce trees, which are some of the oldest living trees on the planet. Tompkins founded the Conservation Land Trust which has protected millions of acres of land in Chile and . The park was donated to the Chilean government along with other areas such as Parque Patagonia that you will visit later on in this itinerary.

Photos for guidance only & not necessarily the room booked ADDRESS: Hornopiren National Park Chile

MEALS INCLUDED: Breakfast

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DAY 9 OVERNIGHT

HOTEL EL PANGUE ✭ ✭ ✭ CALETA GONZALO TO EL PANGUE ROOM TYPE: STANDARD DRIVING THE AUSTRAL HIGHWAY FURTHER INTO PATAGONIA A secluded lodge located on the northern shore of Lake Risopatrón surrounded by the unspoiled Today’s drive will be about 125 miles in total, taking you further into the humid scenery of Queulat national park. A lovely setting. evergreen forests of Northern Patagonia. You will pass the beautiful and the town of La Junta. Tonight your hotel is positioned on the edge of Risopatron lake, a beautiful and tranquil spot.

Photos for guidance only & not necessarily the room booked ADDRESS: Carretara Austral Puyuhuapi, 6010000 Puerto Puyuhuapi, Chile

MEALS INCLUDED: Breakfast

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DAY 10 OVERNIGHT

HOTEL BELISARIO JARA ✭ ✭ ✭ EL PANGUE TO COYHAIQUE ROOM TYPE: STANDARD VISIT QUEULAT NATIONAL PARK & DRIVE TO COYHAIQUE A quirky old house turned into a family run hotel conveniently located in Coyhaique with excellent Continue your journey south along the Austral highway passing the quaint town of service and good sized comfortable rooms. Puyhuapi location on the edge of a fjord. We highly recommend a visit to the Queulat national park where you can see the famous Ventisquero hanging glacier and spectacular natural scenery. The landscapes are ever changing as you approach Coyhaique, a small city and the capital of the Aysen region. The population is only about 50,000 which is half of all inhabitants in the Aysen region, the most sparsely populated in Chile. In fact, the population density of Aysen, an enormous area, is 0.8 inhabitants per square kilometre. By comparison, the city of London, England has over 5700 inhabitants per square kilometre!

Photos for guidance only & not necessarily the room booked ADDRESS: Francisco Bilbao 662, Coyhaique, Aysén, Chile

MEALS INCLUDED: Breakfast

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DAY 11 OVERNIGHT

HOSTAL EL PUESTO ✭ ✭ ✭ DRIVE TO PUERTO RIO TRANQUILLO ROOM TYPE: STANDARD DEPART COYHAIQUE DRIVING FURTHER SOUTH A simple but homely and characterful hotel built entirely of local wood and located on the shore of Leave Coyhaique this morning along the Carretera Austral going past Balmaceda in Puerto Rio Tranquillo. and passing through the Cerro Castillo National Park and wonderful scenery. The drive this morning is a total of 120 miles which should take about 4 hours. Check in to your hotel in Puerto Rio Tranquillo.

AFTERNOON MARBLE CAVES SHARED TOUR BY BOAT

This afternoon enjoy one of the highlights of this region, visiting the extraordinary marble caves by boat on General Carrera Lake. You will be met at the hotel and taken to the dock just a short drive from the hotel. Board the boat to take you across the impossibly turquoise waters of the lake until you reach the marble caves. These amazing rock formations have been carved out by centuries of wind and water. The different colours are mesmerising and it’s a great place for photos. After a couple of hours return to your hotel.

Photos for guidance only & not necessarily the room booked ADDRESS: Pedro Lagos 258, Puerto Río Tranquilo, Río Ibáñez, Aysén, Chile

MEALS INCLUDED: Breakfast

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DAY 12 OVERNIGHT

HOSTAL EL PUESTO ✭ ✭ ✭ EXPLORADORES GLACIER HIKE ROOM TYPE: STANDARD A FULL DAY SHARED TOUR OF THE EXPLORADORES VALLEY & ICE CAVES A simple but homely and characterful hotel built entirely of local wood and located on the shore of Your day starts after a hearty breakfast when you are picked up from your hotel. General Carrera lake in Puerto Rio Tranquillo. Start driving with your guide through the beautiful Exploradores valley with great views. On arrival to the visitors centre you will be fitted with the specialist hiking equipment. From here start your hike to the glacier itself. The first part is through a verdant green forest before you reach the frontal moraine. After climbing up this you are rewarded with panoramic views from a viewing deck. After some time here you descend on the frozen paths you can witness up close the crystal clear ice and the sounds of the glacier constantly moving. Your guide will teach you about the landscape and the reason behind the different shades of blue. Visit the ice caves created by the glacier, great for photos. You will be returned to your hotel by evening. Moderate level of fitness required.

Photos for guidance only & not necessarily the room booked ADDRESS: Pedro Lagos 258, Puerto Río Tranquilo, Río Ibáñez, Aysén, Chile

MEALS INCLUDED: Breakfast & Snacks

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DAY 13 OVERNIGHT

EL MIRADOR DE GUADAL ✭ ✭ ✭ DRIVE TO PUERTO GUADAL ROOM TYPE: STANDARD A SHORT DRIVE AROUND LAKE GENERAL CARRERA TO PUERTO GUADAL A characterful lodge with a privileged location, spectacular views of the lake and glaciers, and Today you have only a short drive around the lake from Puerto Rio Tranquillo to just ten, independent log cabin style rooms. Puerto Guadal. It is only about 60 kilometres and should take just over an hour. Check in to your next hotel, a fantastic lodge with log cabin style rooms with incredible views of the turquoise water of the lake. Have a leisurely afternoon admiring the stunning scenery.

Photos for guidance only & not necessarily the room booked ADDRESS: KM 2 Camino A , Chile Chico, Aysén, Chile

MEALS INCLUDED: Breakfast

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17 ▶ YOUR TAILOR MADE SELF DRIVE THE AUSTRAL HIGHWAY IN CHILE TOUR - DETAILED ITINERARY

DAYS 14 & 15 OVERNIGHT

EL MIRADOR DE GUADAL ✭ ✭ ✭ TWO DAYS AT LEISURE ROOM TYPE: STANDARD TWO DAYS TO RELAX & EXPLORE THE AREA OR OPTIONAL EXTENSION A characterful lodge with a privileged location, spectacular views of the lake and glaciers, and These two days you have at leisure to explore this wonderful area of impressive just ten, independent log cabin style rooms. scenery. We highly recommend that you spend one day visiting Parque Patagonia, located about an hour south of where you are staying towards Cochrane. This new national park was created by Doug and Kristine Tompkins with the aim of preserving huge areas of land. It was officially gifted to the Chilean government in 2018. The park is incredibly rich in wildlife and is home to flamingoes, guanacos, condors, and a huge variety of bird life as well as many endangered species such as the Huemul deer and the puma. It is easy to access and visit with your car. On the other day you could visit the confluence of the Baker and Nef rivers, or even go white water rafting. The Leones valley is also nearby and one of the most beautiful areas in the region. You can go trekking or horse riding here and visit the glacier.

Another option would be to take an extension to the remote and isolated town of Caleta Tortel found at the end of the Austral road. This is a fascinating place built entirely of wood with houses built on stilts and steep slopes on the edge of a fjord. There are no cars or roads, only wooden walkways. It is a fascinating place with an interesting history, but it is quite a journey to get there. It’s about a 5 hour drive from where you are staying, so you would need to spend at least one night there, then on the way back you would need to overnight at Puerto Guadal again before continuing back to the nearest airport at Balmaceda the following day. Please talk to your consultant to discuss the different options to tailor make this trip for you.

Photos for guidance only & not necessarily the room booked MEALS INCLUDED: Breakfast ADDRESS: KM 2 Camino A Chile Chico, Chile Chico, Aysén, Chile

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DAY 16 OVERNIGHT

HOTEL BOUTIQUE CASABLANCA BALMACEDA TO WINE VALLEY ✭ ✭ ✭ ✭ DRIVE TO BALMACEDA, FLY TO SANTIAGO, TRANSFER TO HOTEL ROOM TYPE: SUPERIOR Located in the heart of the wine valley, this great This morning depart early for the drive back to Balmaceda where the nearest little hotel offers a luxurious stay with a swimming airport is. The drive is about 150 miles and can take up to 5 hours. pool, sauna and cypress wood fired hot tub!

Drop your car at the airport in time for your flight back to Santiago with LATAM airlines.

FLIGHT: LA276 DEPARTS BALMACEDA: 15:22 ARRIVES SANTIAGO: 17:46 DURATION: 2 hours 24 minutes

On arrival to Santiago you will be met and taken by private transfer to your hotel outside of the city in the Casablanca wine valley. This beautiful spot makes for a tranquil stay, rather than going back into the hustle and bustle of the city.

There is also the option to spend a night or two at a vineyard, please ask us for more details if this should interest you.

MEALS INCLUDED: Breakfast Photos for guidance only & not necessarily the room booked ADDRESS: Avenida Rojas Montt 11 Lagunillas, Casablanca 2480530 Chile

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DAY 17 OVERNIGHT DEPARTURE PRIVATE TRANSFER TO THE AIRPORT

Check-out and private transfer from your hotel to the airport (about 30 minutes) for your return international flight.

End of services.

OVERNIGHT FLIGHT MEALS INCLUDED: Breakfast

YOUR EXCLUSIVE TRIP GUIDEBOOK Tap into our in-depth knowledge of South America with a copy of our exclusive guidebook personalised to your trip that we give to each person who books a holiday with us. These books are 100+ pages depending on the length of your trip and are packed full of tips about the country, climate, what to take, currency, language guides, destination guides and much more. The perfect way to prepare for and get the most out of your Latin America experience with us!

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20 ▶ CHILE READING LIST OUR FAVOURITES TO GET YOU IN THE MOOD FOR YOUR TRIP

SELECTED POEMS OF GABRIELA MISTRAL - CHILE: A TRAVELERS LITERARY COMPANION - Ursula K. Le Guin (translator) Katherine Silver (translator)

The first Latin American to win the Nobel prize for A well-rounded collection of short stories by Chilean literature, Mistral has become one of Chile’s most writers appearing for the first time in English. Organised celebrated poets. Her portrait even appears on the into different regions the book takes readers on a 5,000 Chilean peso bank note! This is a selection of her literary tour of Chile’s diverse cultures and landscapes. evocative poems about love, sorrow, travel and the A great read! Latin American identity.

THE ESSENTIAL NERUDA: SELECTED POEMS - TRAVELS IN A THIN COUNTRY- Sara Wheeler Pablo Neruda, Mark Eisner (editor) A popular travel diary of Sara Wheeler’s journey An easily digestible collection of Neruda’s best poems. through Chile, this book has mixed reviews with some A national hero in Chile, Neruda’s poetry celebrates the claiming it is a little superficial. Nevertheless it is a fun, Chilean landscape, people and identity. A visit to his light and entertaining read. An easy introduction to house in Valparaiso is highly recommended for those Chile. interested in his fascinating life. THE CHILE READER - Elizabeth Quay Hutchison THE HOUSE OF SPIRITS - Isabel Allende (editor) et al.

Allende is perhaps Chile’s most famous novelist. This is A mammoth, 600 page collection of interviews, diaries, the story of the Trueba family spanning four letters, cartoons, photographs and other historical texts. generations. Allende interweaves Chilean political An impressive but accessible collection, perfect for the history and elements of magical realism. A true classic history buff! of Chilean literature. CURFEW - Jose Donoso THE MOTORCYCLE DIARIES - Ernesto Che Guevara Donoso, who lived in exile for 15 years, returned to The journal kept by Che Guevara as he travelled the Chile in 1982 and wrote this novel. It is an engrossing continent by motorbike with his friend Alberto Granado. tale of 24 hours under the oppressive military regime of Guevara’s descriptions of their time in Chile are both Pinochet. A harrowing picture of life under the funny and touching. A romantic tale of youth, travel and dictatorship, it is an intense and emotional read. discovery.

THELATINAMERICATRAVELCOMPANY.COM | Email: [email protected] UK ☎: +44 (0) 20 8191 7772 | Part of HeadsEast Ltd - UK business registration: 6717612 21 ▶ BOOKING CONDITIONS

1) YOUR CONTRACT 3) ABTA - THE TRAVEL ASSOCIATION

YOUR CONTRACT IS WITH HEADSEAST LTD (UK company number 6717612) a We are a Member of ABTA, membership number Y1699. We are obliged to maintain a Member of ABTA (membership number Y1699) and holder of ATOL license 10287, high standard of service to you by ABTA’s Code of Conduct. We can also offer you an trading as “The Latin America Travel Company. arbitration scheme for the resolution of disputes arising out of this contract. The scheme is arranged by ABTA and administered independently. It is a simple and inexpensive When you make a booking you guarantee that you have the authority to accept and do method of arbitration on documents alone with restricted liability on you for costs. The accept on behalf of your party the terms of these booking conditions. A contract will exist upper limit on claims is £5,000 per person and £25,000 per booking form. The scheme as soon as we issue our confirmation invoice. This contract is made on the terms of doesn’t apply to claims which are solely in respect of physical injury or illness or their these booking conditions, which are governed by English Law, and the jurisdiction of the consequences. It can however deal with claims which include an element of minor English Courts. You may however, choose the law and jurisdiction of Scotland or injury or illness subject to a limit of £1,500 on the amount the arbitrator can award per Northern Ireland if you wish to do so. person in respect of this element. Your request for arbitration must be received by ABTA within eighteen months of the date of return from holiday. For injury and illness claims, 2) YOUR FINANCIAL PROTECTION you can request the ABTA Mediation Procedure and we have the option to agree to mediation. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. 4) YOUR HOLIDAY PRICE

We, or the suppliers identified on your ATOL Certificate, will provide you with the A) We reserve the right to alter the prices of any of the holidays shown in our services listed on the ATOL Certificate (or a suitable alternative). In some cases, where brochure. You will be advised of the current price of the holiday that you wish to neither we nor the supplier are able to do so for reasons of insolvency, an alternative book before your contract is confirmed. ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the B) When you make your booking you must pay a the deposit alternative ATOL holder will perform those obligations and you agree to pay any money requested. The balance of the price of your travel arrangements outstanding to be paid by you under your contract to that alternative ATOL holder. must be paid at least 70 days before your departure date. If the However, you also agree that in some cases it will not be possible to appoint an deposit and/or balance is not paid in time, we shall cancel your alternative ATOL holder, in which case you will be entitled to make a claim under the travel arrangements. If the balance is not paid in time we shall ATOL scheme (or your credit card issuer where applicable). retain your deposit. The price of your travel arrangements is fully guaranteed and will not be subject to any surcharges.

If we, or the suppliers identified on your ATOL certificate, are unable to provide the C) When you buy a flight-based holiday, all monies you pay to the services listed (or a suitable alternative, through an alternative ATOL holder or travel agent are held by him on behalf and for the benefit of the otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a Trustees of the Air Travel Trust at all times. This is subject to the payment to (or confer a benefit on) you under the ATOL scheme. You agree that in agent’s obligation to pay it to us for so long as we do not fail. If we return for such a payment or benefit you assign absolutely to those Trustees any claims fail, any money held at that time by the agent, or subsequently which you have or may have arising out of or relating to the non-provision of the accepted from you by him, is and continues to be held on behalf services, including any claim against us, the travel agent (or your credit card issuer of and for the benefit of the Trustees of the Air Travel Trust without where applicable). You also agree that any such claims may be re-assigned to another any obligation to pay that money to us. When you buy a holiday body, if that other body has paid sums you have claimed under the ATOL scheme. not including a flight, all monies you pay to the travel agent are held by him on our behalf at all times.

THELATINAMERICATRAVELCOMPANY.COM | Email: [email protected] UK ☎: +44 (0) 20 8191 7772 | Part of HeadsEast Ltd - UK business registration: 6717612 22 ▶ BOOKING CONDITIONS

5) IF YOU CHANGE YOUR BOOKING addition if an element of the Tour is a scheduled air fare, then you should be aware that the tickets are usually issued immediately upon us receiving your deposit payment. If you cancel the Tour after the date on which tickets are issued the airline will in most If, after our confirmation invoice has been issued, you wish to change your travel cases impose cancellation charges which will usually be the full cost of the airfare. The arrangements in any way, for example your chosen departure date, tours or Company will advise you of these charges before cancellation. These cancellation accommodation, we will do our utmost to make these changes but it may not always be charges will be passed on in full and are in addition to any other cancellation charges possible. Any request for changes to be made must be in writing from the person who listed above. made the booking or your travel agent. You will be asked to pay an administration charge of £50 per person plus any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that 7) IF WE CHANGE OR CANCEL YOUR HOLIDAY changes are made and you should It is unlikely that we will have to make any changes to your travel arrangements, but we contact us as soon as possible. Note: Certain travel arrangements (e.g. Air Tickets) may do plan the arrangements many months in advance. Occasionally, we may have to not be changeable after a reservation has been made and any alteration request could make changes and we reserve the right to do so at any time. Most of these changes will incur a cancellation charge of up to 100% of that part of the arrangements. be minor and we will advise you or your travel agent of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel Certain changes, such as a change of date less than 70 days before departure, may be arrangements. For example, if the minimum number of clients required for a particular treated as a cancellation of the original booking and rebooking in which case travel arrangement is not reached, we may have to cancel it. However, we will not cancellation charges will apply – you will be advised at the time you make your request cancel your travel arrangements less than 60 days before your departure date, except where applicable. For any change of date of your booking the re-booking will be subject for reasons of force majeure or failure by you to pay the final balance. If we are unable to the cancellation period at the time of the change to your original booking if within 70 to provide the booked travel arrangements, you can either have a refund of all monies days of your original date of departure. paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). 6) IF YOU CANCEL YOUR HOLIDAY In accordance with EU Regulation 2111/2005 we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. Any changes to the actual airline You, or any member of your party, may cancel your travel arrangements at any time. after you have received your tickets will be notified to you as soon as possible and in all Written notification from the person who made the booking or your travel agent on your cases at check-in or at the boarding gate. Such a change is deemed to be a minor behalf must be received at our offices. Since we incur costs in cancelling your travel change. Other examples of minor changes include alteration of your outward/return arrangements, you will have to pay the applicable cancellation charges up to the flights by less than 12 hours, changes to aircraft type, change of accommodation to maximum shown below. Note: If the reason for your cancellation is covered under the another of the same standard. terms of your insurance policy, you may be able to reclaim these charges. If we make a major change to your holiday, we will inform you or your travel agent as NUMBER OF DAYS BEFORE THE START DATE OF YOUR TRIP WITH US WHEN soon as reasonably possible if there is time before your departure. You will have the WE RECEIVE YOUR CANCELLATION. SHOWN AS A PERCENTAGE OF YOUR choice of either accepting the change of arrangements, accepting an offer of alternative TOTAL TRIP PRICE*. travel arrangements of comparable standard from us if available (we will refund any

price difference if the alternative is of a lower value), or cancelling your holiday and Over 60 days before commencement Deposit only receiving a full refund of all monies paid. 59-40 days before commencement 50% 39-14 days before commencement 90% 14 days or no show 100% 8) IF YOU HAVE A COMPLAINT

*The trip price does not include visas, visa processing fees, travel insurance or If you have a problem during your holiday, please inform the relevant supplier (e.g. your guidebooks, which shall be 100% forfeit in all cases. In hotelier) and our local representative immediately who will endeavour to put things right.

THELATINAMERICATRAVELCOMPANY.COM | Email: [email protected] UK ☎: +44 (0) 20 8191 7772 | Part of HeadsEast Ltd - UK business registration: 6717612 23 ▶ BOOKING CONDITIONS

If your complaint is not resolved locally, please follow this up within 28 days of your It is common and accepted practice for transport methods employed on our trips to run return home by writing us giving your booking reference and all other relevant with delays, or to run below operational standards that would be regarded as normal in information. Please keep your letter concise and to the point. This will assist us to Western . We cannot accept any claim of any nature which relates to any failure quickly identify your concerns and speed up our response to you. It is strongly of transport operators to conform either to timetables supplied by us or to their own recommended that you communicate any complaint to the supplier of the services in timetables or arises from deviations from operational standards by transport operators question as well as to our local representative without delay. If you fail to follow this whose services form part of our itineraries (whether original or amended). simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on holiday and this may affect your rights under 10) PROMPT ASSISTANCE IN RESORT this contract. Please also see clause 3 above on ABTA. If the contract we have with you is not performed or is improperly performed as a result 9) OUR LIABILITY TO YOU of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our If the contract we have with you is not performed or is improperly performed by us or control, the consequences of which could not have been avoided even if all due care our suppliers we will pay you appropriate compensation if this has affected the had been exercised, or an event which we or our suppliers, even with all due care, could enjoyment of your travel arrangements. However we will not be liable where any failure not foresee or forestall, and you suffer an injury or other material loss, we will offer you in the performance of the contract is due to: you; or a third party unconnected with the such prompt assistance as is reasonable in the circumstances. provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the 11) PASSPORT, VISA & IMMIGRATION REQUIREMENTS consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not Your specific passport and visa requirements, and other immigration requirements are foresee or forestall. Our liability, except in cases involving death, injury or illness, shall your responsibility and you should confirm these with the relevant Embassies and/or be limited to a maximum of 2 times the cost of your travel arrangements. Our liability will Consulates. We do not accept any responsibility if you cannot travel because you have also be limited in accordance with and/or in an identical manner to the contractual terms not complied with any passport, visa or immigration requirements. of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in 12) EXCURSIONS respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of Excursions or other tours that you may choose to book or pay for whilst you are on compensation that you can claim for death, injury, delay to passengers and loss, holiday are not part of your package holiday provided by us. For any excursion or other damage and delay to luggage. We are to be regarded as having all benefit of any tour that you book, your contract will be with the operator of the excursion or tour and limitation of compensation contained in these or any conventions. You can ask for not with us. We are not responsible for the provision of the excursion or tour or for copies of the transport companies’ contractual terms, or the international conventions, anything that happens during the course of its provision by the operator. from our offices (Address & Telephone). Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases 13) INSURANCE of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However We consider adequate travel insurance to be essential. You must ensure you take out a reimbursement in such cases will not automatically entitle you to a refund of your policy which includes appropriate cover for medical expenses and for your repatriation holiday cost from us. Your right to a refund and/or compensation from us is set out in to the UK in the event of medical need and for loss or damage of belongings. Please clause 6. If any payments to you are due from us, any payment made to you by the read your policy details carefully and take them with you on trip. It is your responsibility airline will be deducted. NB this clause does not apply to any separate contracts that to ensure that the insurance cover you purchase is suitable and adequate for your you may enter into for excursions or activities whilst on holiday. particular needs.

THELATINAMERICATRAVELCOMPANY.COM | Email: [email protected] UK ☎: +44 (0) 20 8191 7772 | Part of HeadsEast Ltd - UK business registration: 6717612 24