V E R N M E O N

G T E

O H F

T STRATEGIC PLAN 2017-2021 W Authority A E I S L T A E R R N A U S T

• Vision: To be recognised as a leader in providing world-class public transport services and solutions. • Purpose: To provide safe, customer-focussed, integrated and efficient transport services. • Government Goal: Better Places - A quality environment with liveable and affordable communities and vibrant regions. • PTA Key Outcomes: Accessible, reliable and safe public transport system; and protection of the long-term functionality of the rail corridor and railway infrastructure.

KRA 1 KRA 2 KRA 3 KRA 4 KRA 5 Work with all appropriate Apply communication and Improve system and Make strategic, timely and Attract, develop and stakeholders to ensure engagement strategies service resilience through informed decisions through maintain a workforce with long term planning for to support patronage, the strategic management the use of integrated the right capabilities and optimum expansion and customer satisfaction of all critical assets information and knowledge attitudes. and utilisation of WA’s and raise community management systems. public transport networks awareness of the benefits including – METRONET of public transport. and [email protected] Million; to meet community

Key Result Areas Result Key demand and customer expectations.

• Deliver safe, clean and • Position the organisation • Establish clear roles, • Collect, collate, integrate • Our leaders and environmentally friendly as a positive contributor responsibilities and and analyse data to employees will public transport services. to the community. accountabilities. create efficiencies, add consistently demonstrate • Deliver the fundamental • Proactively deliver timely • Create a culture of value and help decision appropriate attitudes, features of a modern and relevant information continuous improvement making. behaviours and values. and efficient public to stakeholders, in service delivery. • Integrate planning cycles • Undertake effective transport service. particularly in relation to • Understand current and to manage current and workforce planning to • Meet modern customer service disruptions. future operational and future HR, financial identify current and expectations of personal • Manage and maintain capital requirements. and physical resource future workforce needs. customer service. realistic expectations of • Strategically plan and requirements. • Attract, develop • Provide the infrastructure public transport services manage assets to meet and retain the right capacity to meet current among our passengers business needs. employees to meet

Strategic Goals Strategic and future transport and the community. business needs. demands. • Identify and mitigate • Undertake long term critical workforce risks. planning to optimise and grow our network.

• Notifiable occurrences • Community engagement • Percentage of staff – • Establishment of an • MAP - Assessment of Cat A campaigns clarity of duties and information management leadership capabilities • Notifiable occurrences • Promote economic and responsibilities framework • MAP – Assessment of Cat B social benefits of public • Percentage of staff – • Establishment of core behaviours and • Energy efficiency of transport understand how their systems architecture and other HR Metrics versus • Proactive media activity work contributes to integrated reporting • Percentage of workforce private cars • PTA sponsored charity PTA’s objectives • Up-to-date applications plans completed and • Passenger Satisfaction work events • On Time Running (OTR) inventory and designated endorsed GM / ED Monitor (PSM) - Overall • PSM – Satisfaction with Peak- time Transperth systems of record plans to address satisfaction with availability of general Train and Bus • Approved Information workforce risks Transperth Train, Bus, information Transperth • OTR All-Day Transperth & Communications • Employee engagement Ferry, and Train, Bus, Ferry and Train and Bus Technology strategic indicator services Transwa services • OTR Transperth Ferry plan • New hire turnover rate

Measures • Right track reach • OTR Transwa • Approved digitisation (12 and 24 months) • Project community • Number and percentage strategy for records survey monitoring results of assets with approved • Review and • Commentline Asset Management endorsement of PTA Strategic Plan • Interaction with Plans (AMPs) communication channels • Review and (i.e. social media etc.) endorsement of Divisional Plans • Transperth website • Transwa website include www.pta.wa.gov.au, www.transperth.wa.gov.au andwww.transwa.wa.gov.au To helpusimprove ourservices wemaintainatelephoneInfoLine(136213) for feedback.Ourwebsites • • • • passenger transportservicestothepublic. The PTA isacustomerservice-orientedorganisation,responsible forthedeliveryofefficientandsustainable Customer Service Charter PTA Service Outcomes demand andchange. proactive forward planningtoaccountforfuture -Increased useofpublictransportand Capacity of residual freight issues. long-term valueoftherailcorridorandmanagement developing andnewtechnologies.Protection ofthe network capableofmanagingchangedueto Resilience -Areliable andflexibletransportservice organisational management. current andfuture needs,supportedbyeffective People -Acommittedworkforce prepared for services. the organisationandacross allpublictransport Safety -Anextremely highsafetystandard within and wellpresented. Our buses,trains,ferriesand facilitieswillbeclean respectful andprofessional manner. Our staff andcontractors willtreat customersina focussed ondeliveringsafeandreliable services. Our bus,trainandferrystaff andcontractorsare transport servicetothepublic. We are committedtoproviding aqualitypassenger passenger service Metropolitan and regional 6. 5. 4. 3. 2. 1. Service 1 Strategic RiskCategories Effective organisational management A cost-effective service Customers are satisfied withthequalityofservices Increased useofpublic transport A committedworkforce prepared forcurrent andfuture needs An extremely highsafety standard road coach service passenger rail and Service 2 Country

• • • respect theenvironment andimprove sustainability. We willplanandprovide transportsystemsthat results. in consultationwiththecommunitytogetbest We willplanandreview passengertransportservices timetables, ourcallcentres andourwebsite. available from customerservicestaff, brochures, Current informationabout allPTA serviceswillbe everything wedo. economic, socialandenvironmental impactof -We considerthelong-term Sustainability –We are honestandethical. Integrity achievement, initiativeandinnovation. Recognition -We recognise eachotherfor suppliers andeachother. Respect -We valueandrespect ourcustomers, your future. Safety -We are committedtosafetyandprotecting Service 3 school bus Regional service Values issues management 8. 7. and residual freight managed effectively Residual freight issues after thecurrent lease purpose duringand railway remains fitfor protected and the of therailcorridoris The long-termvalue Rail corridor Service 4

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