CHAPTER 11 – PROVINCE Introduction W ater serv ices delivery is perf orm ed by twenty nine (29) W ater Serv ices Author ities in W estern Cape via 123 dr ink ing water supp ly system s. The respect ive municipa lit ies and the Overberg W ater Board are the m ain W ater Serv ices Prov ider in W estern Cape.

Provincial Blue Drop Score 94.09%

A tota ldes ign capac ity of 2663 is availab le for drink ing water supp ly in Western Cape Prov ince, d istr ibuted over 123 supp ly system s. Operat iona ld ata is not availab le for all system s, however the ex ist ing data indicates operat ing capac ities bet ween 13 and 111%. This result in an average output vo lum e (fina l wat er) of approx im ately 1646 Ml/day. Provincial Best Performer M ICRO SM ALL M EDIUM LARGE M ACRO City of Cape Town Metropolitan Municipality is the best performing municipality in Western SIZE SIZE SIZE SIZE SI ZE Undeter- Tota l Cape Province: <0. 5 0. 5-2 2-10 <10-25 >25 m ined M ℓ/day M ℓ/day M ℓ/day M ℓ/day M ℓ/day  97.61% Municipal Blue Drop Score No of W ater 22 35 32 7 12 15 123 Supp ly System s System Des ign 4. 19 35. 5 138.7 101. 4 2383.7 NI 2663.4 Vo lum e (M ℓ/day) Average Operat ing 64. 8 74. 1 68. 7 50. 4 50. 9 NI 61. 8 Capac ity (%) Out put vo lum e 2. 7 26. 3 95. 3 51. 1 1213.3 NI 1646 (M ℓ/day)

N/A = Not Applicable NI = No Information

Provincial Blue Drop Analysis Ana lys is of the Blue Drop assessm ents and site inspect ion resu lts indicate that perf orm ance vary from exce llent too good. A tota lof 100% municipalitiesw er e assessed dur ing the 2010/11 Blue Drop Cert ificat ion.

 WESTERN CAPE Page 1  WESTERN CAPE Page 2 BLUE DROP COMPARATIVE ANALYSIS Performance Performance Category 2009 2010 2011 trend Incentive-based22 indicators27 (of 27) 27 (of 27) Number of municipalities assessed ( 100%) ( 100%) → 87 109 123 Number of water systems assessed ↑ 57 88 95 Number of Blue Drop scores ≥50% ( 65.5%) ( 80. 7%) (77.2%) ↑ 30 21 28 Number of Blue Drop scores <50% (34.5%) ( 19. 3%) (22.8%) ↑ 11 14 29 Number of Blue Drop awards ↑ 60. 32% 92. 45% 94. 09% N/A PROVINCIAL BLUE DROP SCORE N/A = Not applied ↑ = improvement, ↓ = digress, → = no change

A tota lof 123 system s were assessed in 2011 com pared to the 109 system s in 2010. Readers need to be m indfu lho wever, that large system s m ay have subd ivided to form severa ls m aller system s, wh ilst sm aller system s m ayhave co llapsed to form one larger Trend Analysis: Provincial Blue Drop supp ly system . Score – Years 2009 to 2011 The 100% assessment coverage serves to aff irm the cont inued comm itm entby W estern Cape m unicipalit ies to prov ide re liab le and un interrupted water supp ly to consum ers. Thr oughthe B lue Drop process, m unicipa lit ies are renewing the ir operat iona lb a s e lines and repr ior itise the irplans w ith the pr im ary object ive of ra ising the current perform ance status in term s of m unicipal dr ink ingwater qua lity m anagem ent. The incent ive-based regu latory approachsucceeds to act as a pos itive stim ulus to fac ilitate im proved perf orm ance and public ac c ountab ility, wh ilst estab lish ing essent ialsystem s and processes to susta in and m easure gradua l improvem ent. The trends ana lys is indicate that W estern Cape m unicipa lit ies are succeed ing in its str ive to im prove and m ainta in the Prov inc ial B lue Drop score over aper iod of three years. The prov inc ial scores increased from60.3 (2009) to 92. 5 (2010)to 94.1% in 2011. This trend gives the prov ince the we ll-deserved t itleof the m ost progress ive im provem entover 3operat iona lyears, raising the 2009 status by a rem arkab le 34%. The m ost m arked ach ievem ent is poss ibly the 29 Blue Drop scores in the Prov ince, wh ich isconf irm ingthat the Prov ince is m oving int oa pos ition of strength.

W hereas only 88 system s obta inedBlue Drop scores ≥5 0 % in 2010, 95 systemsobta ined >50% in the 2011 Blue Drop cycle.In add ition, the num ber of system s scor ingbet ween 90 –100% increased from 43 (2010) to 65 (2011) system s, as indicated in the pie chart hereunder. Ho wever, the m ost sign ificant stat ist ic is the Prov inc ial B lue Drop Score of 94.09%, wh ich place W estern Cape as one of the top nat iona l perf orm ers.

 WESTERN CAPE Page 3  WESTERN CAPE Page 4 W hen com paring 2011 Blue Drop resu lts with 2009 and 2010, the follow ing trends are observed:  123 system s are assessed in 2011 com pare to 87 (2009) and 107 (2010)  29 system s ach ieved BlueDrop Cert ificat ion, com pared to 14 (2010) and 11 (2009)  57% of all system s are now in exce llent and very good state (2011) com pared to 40.2%of system s in 2010 and39% (2009) × 17 system s scored bet ween 0-33% in2011, as opposed to 15 system s in 2010 – this m arks a s light digress in system s that needattent ion.

Readers need to be mindfu lt hat BlueDrop Cert ificat ion follows a regu lat ion strategy that fac ilitates gradual and sustainable improvement. ... Thereby, Blue Drop requ irem entsbecom e m ore str ingent with every assessm ent cycle. Municipa lit ies who m erely ‘m ainta ined’ the ir water on sam e leve ls year in and out, is like ly to ach ieve reduced Blue Drop scores, wh ilst m unicipalit ies that dr ive ‘cont inuous’ im provem ent, are like ly to be awarded with im proved B lue Drop scores with each assessm ent cyc le.

Conclusion The Blue Drop resu lts for2011 indicatethat m unicipal dr ink ing water qua lity m anagem ent in W estern Cape vary from exce llent to unsat isfactory, with 17 system s that need urgent attent ion, as indicated in the Prov inc ial Perf orm ance Log. The overa ll bus iness of dr ink ing water supp ly and qua litym anagem ent is sat isfactory, however areas of concern are ra ised where im provem ent is requ ired. W estern Cape is tak ing the second place of best perf orm ing prov ince in the country in term s of the Prov inc ial B lue Drop score. However, W estern Cape accom plished the highest num ber of Blue Drop system s in SouthAfr ica.

Twenty-nine Blue Drop Certificatesare awarded in Western Cape:

 1 Blue Drop : Beaufort W est Loca lM unicipa lity  3 Blue Drops : B itou Loca lM unicipa lity  1 Blue Drop : C ity of Cape Town M etropo litan M unicipality  3 Blue Drops : Drakenste in Loca lM unicipality / City ofCape Town and W est Coast D istr ict M unicipa lity  2 Blue Drops : George Loca lM unicipality  2 Blue Drops : M ossel Bay Loca lM unicipa lity  3 Blue Drops : Overstrand Loca lM unicipality  3 Blue Drops : Ste llenbosch Loca l M unicipality/ City of Cape Town  3 Blue Drops : W est Coast Distr ict M unicipa lity  5 Blue Drops : W itzenberg Loca lM unicipality

 WESTERN CAPE Page 5  WESTERN CAPE Page 6 Water Services Authority: Beaufort West Local Municipality Water Services Authority: Bergrivier Local Municipality Water Services Providers: Beaufort West Local Municipality Water Services Providers: Bergrivier Local Municipality

Municipal Blue Drop Score 2011: 92.01% Municipal Blue Drop Score 2011: 85.20%

Performance Area Beaufort West Merweville Nelspoort Performance Area Aurora Eendekuil Piketberg s s m m e e t t s s y y S S Water Safety Planning Process & Water Safety Planning Process & Incident Response Management 96 72 76 Incident Response Management 69 61 67 Process Control, Maintenance & Process Control, Maintenance & Management Skills 84 90 94 Management Skills 93 73 39 Monitoring Programme 93 63 59 Monitoring Programme 66 57 80 Credibility of Sample Analyses 93 75 75 Credibility of Sample Analyses 100 93 96 Submission of Results 100 100 100 Submission of Results 100 85 100 Drinking Water Quality Compliance 100 85 20 Drinking Water Quality Compliance 67 82 52 Performance Publication 100 100 100 Performance Publication 100 100 100 Asset Management 82 63 66 Asset Management 78 70 76 Bonus Scores 1.3 0 0 Bonus Scores 0 0 0 Penalties 1.5 1.5 1.2 Penalties 1.5 1.5 1.5 Blue Drop Score (2011) 95.44%(↑) 79.71% (↓) 61.21% (↓) Blue Drop Score (2011) 77.88% (↑) 76.15% (↑) 68.78% (↑) Blue Drop Score (2010) 95.00% 86.25% 70.13% Blue Drop Score (2010) 58.69% 57.81% 62.19% System Design Supply Capacity (Ml/d) 4.32 0.4 0.32 System Design Supply Capacity (Ml/d) 0.22 0.09 3 System Operational Capacity 105% 68% 103% System Operational Capacity 59% 22% 80% Population Served by System 37 200 1 233 1 758 Population Served by System 650 600 9 900 Ave. Daily Consumption per Capita (l) 122 220 155 Ave. Daily Consumption per Capita (l) 199 <50 242 Microbiological Compliance(12 months) 99.29% 100.00% 76.92% Microbiological Compliance(12 months) 100.00% 100.00% 100.00% Chemical Compliance(12 months) 100.00% 100.00% (9 months) 100.00% Chemical Compliance(12 months) 96.97% (6 months) 96.67% (6 months) 84.85% (6 months)

Performance Area Poterville Redelinghuys Veldrift s m e

Regulatory Impression: t s y It is a we ll-known factthat Beaufort W est has been cha llenged severe ly due to water shortages S Water Safety Planning Process & (droughts) but th is hasnot pr evented comm itted off icials to be dedicated to cons istent ly supp ly water 69 67 75 of safe quality. The BlueDrop logo can now again be proud ly assoc iated with this town in theheart land Incident Response Management Process Control, Maintenance & of the Karoo. Management Skills 93 29 100 Monitoring Programme 66 63 100 It is however requ iredthat the m unicipa lity im prove on the cons istent im plementat ion of an effect ive Credibility of Sample Analyses 100 93 100 m onitor ing programm e.Sam pling points shou ld be set accord ing to the cr itical contro lpo ints, inform ed Submission of Results 100 100 100 by the risk assessm ent (water safety plann ing process). Drinking Water Quality Compliance 67 80 80 Performance Publication 100 100 100 A worry ing fact thoughwould bethat the inspect ors only found two ch lor ine tanks onsite wh ile the Asset Management 76 63 100 p lant uses 4 a m onth. This finding points to the fact that the procurem ent and order ing process poses a Bonus Scores 0 0 2.2 r isk to the cont inued supp lyof safe water. This m ust be given pr ior ity attent ion. Penalties 1.5 1.5 0.3 Blue Drop Score (2011) 78.21% (↑) 52.69%(↑) 93.15% (↑) Blue Drop Score (2010) 62.19% 54.19% 67.38% System Design Supply Capacity (Ml/d) 0.22 0.19 5.5 System Operational Capacity 59% 95% 20% Population Served by System 650 600 11 500 Ave. Daily Consumption per Capita (l) 200 300 96 Microbiological Compliance(12 months) 97.56% 91.67% 96.36% Chemical Compliance(12 months) 100.00% 100.00% (6 months) 100.00%

 WESTERN CAPE Page 7  WESTERN CAPE Page 8 Regulatory Impression: Bergr ivier Loca lM unicipality did very we ll dur ing the last Blue Drop assessm ent to the extent where Water Services Authority: they (together with W estCoast DM ) cam e extrem ely close to obta ining a Blue Drop for the Ve ldr ift Water Services Providers: Bitou Local Municipality water supp ly system . The trendof good perf orm ance is ev ident throughout the 6 system s wh ich is the reason for opt imism with t he Blue Drop inspectors on future perf orm ances of this water serv ices Municipal Blue Drop Score 2011: 96.12% author ity. Performance Area Kurland Nature Valley s m

Unf ortunate ly the com pliance in Piketberg and Redelingshuys is not up to standard. It is expected that e t s y

this will be im proved soonest.Dur ing the techn ica lon-s ite ver ificat ion audit at thePiketberg plant, the S ins pectors found th is works current ly being refurb ished wh ich holds pr om ise of im proved dr ink ing water Water Safety Planning Process & 79 79 79 qua lity. In sp ite of the construct ion work, the state of plant was rather im press ive. (Sotoo was the Incident Response Management Porterv ille works) Process Control, Maintenance & Management Skills 100 80 80 Monitoring Programme 100 93 93 Findings Credibility of Sample Analyses 100 98 94 1. The process contro lling team at Piketberg was unaware of the whereabouts of the Submission of Results 100 100 100 m easurem ent dev ice. Thiswas ident ified as a shortcom ing that will af f ect effect iveasset Drinking Water Quality Compliance 100 100 100 m anagem ent at the plant. Performance Publication 100 100 100 Asset Management 85 93 93 2. The filtrat ion systemat Piketberg did not appear to be in the m ost acceptab le cond ition. Bonus Scores 1.6 2.1 2.2 There wer e signs of m ud-ba lling anduneven backwash ing. (The Departm ent notes thatthis Penalties 0.3 0.3 0.3 w ill be rect ified with comm iss ioningof new plant) Blue Drop Score (2011) 96.19%(↓) 95.00%(↓) 95.00%(↓) Blue Drop Score (2010) 97.85% 96.55% 96.35% 3. The m unicipality is requ iredto perf orm a full SANS 241 as part of its risk assessm ent to System Design Supply Capacity (Ml/d) 27 0.6 1 inform an effect ive m onitor ing pr ogramm e. System Operational Capacity 31% 50% 200% Population Served by System 40 000 2 500 40 Ave. Daily Consumption per Capita (l) 209 120 >500 Microbiological Compliance(12 months) 100.00% 100.00% 100.00% Chemical Compliance(12 months) 100.00% 100.00% 100.00%

Regulatory Impression: I n sp ite of Blue Drop cr iteria becom ing increas ing ly im plem entat ion-f ocussed, Bitou Loca lM unicipa lity once again im pressed with a phenom enal perf ormance, just ify ing the allocat ion of the prest igious cert ificat ion for the 3 system s.

The inspect ors conducted an on-s ite ver ificat ion aud it at the Plettenberg Bay water treatm ent plant and found it in an im peccab le state. An am endm ent to the ch lor ine sam pling point might be requ ired to ensure opt im um read ings are obta ined. The current point (sum p) is not a favourab le due to zero flow ve loc ity noted in this part of the plant. The Blue Drop inspectors wer e rather im pressed with the operat ions of the Plettenberg Bay: “ The WTW is well managed and still operating under the design

work.capacity.” The process Controllers from this plant are well skilled, enthusiastic and passionate about their

The capac ity cha llenges in Nat ure’s Va lley are noted. The plans to increase the capac ity to ba lance the peak (ho liday) season demand will be m onitored to ensure that the risk of com promised treatm ent is m itigated.

Neverthe less an except ional perf orm ance once again, leav ing the Departm ent with com plete conf idence in the m anner dr ink ing water quality is being m anaged within the Bitou Loca l Mun icipality.

 WESTERN CAPE Page 9  WESTERN CAPE Page 10 Regulatory Impression: Water Services Authority: Breede Valley Local Municipality Breede Va lley Loca lM unicipality can be sat isf ied with a comm endab le perform ance. The im provem ent Water Services Providers: Breede Valley Local Municipality s ince the prev ious assessm ent cyc le indicates that th is author ity is on track towards the goa lof Blue Drop cert ificat ion. The De Do or ns system cam e closest to ach ieving this but s ince the m onitor ing Municipal Blue Drop Score 2011: 85.93% programm e only cons isted of one chem ica ldet erm inand the Blue Drop cert ificat ion was unfortunate ly not just ified. (The filtrat ioncha llenges were also noted) Performance Area Worcester Rawsonville Touwsrivier / s m

e The m unicipa lity is adv ised to take courage out of th isperf orm ance and cont inue with the comm itm ent t Bokrivier s y

S portrayed dur ing the assessm ent. The current water safety planning pr ocess is noted. This is a step in Water Safety Planning Process & the right direct ion; another st ep towards exce llence. Incident Response Management 94 92 70 Process Control, Maintenance & 50 40 40 Management Skills Findings Monitoring Programme 69 71 66 1. The Risk Assessm ent process needs to be ref ined to conf irm the absence of protozoa in the Credibility of Sample Analyses 70 57 57 raw water resources. Filtrat ion as a contro lm easure wou ld becom e essent ial shou ld the Submission of Results 100 100 100 r isk assessm ent conf irm the poss ibility of protozoa presence. Drinking Water Quality Compliance 90 90 90 Performance Publication 100 100 100 2. Attent ion m ust be given to the sk ills and qua lif icat ion of those respons ible for process Asset Management 88 82 60 contro lling. Bonus Scores 2.1 0 0 Penalties 0.1 0.1 0.1 3. The risk of inadequate treatm ent at the Touwsr ivier plant shou ld be addressed. It is noted Blue Drop Score (2011) 86.55%(↑) 81.84%(↑) 74.69% (↑) that th is plant is operat ing we ll above its des ign capac ity. Capita l investm ent is requ ired to Blue Drop Score (2010) 82.90% 75.56% 70.38% ensure the safe supp ly of water to this const ituency. System Design Supply Capacity (Ml/d) 52 0.8 3 System Operational Capacity 68% 35% 110% Population Served by System 100 000 15 000 10 000 Ave. Daily Consumption per Capita (l) 354 <50 330 Microbiological Compliance(12 months) 100.00% 100.00% 100.00% Chemical Compliance(12 months) 100.00% 100.00% 100.00%

Performance Area De Doorns De Koppen / Fairy Glen s m e t s y S Water Safety Planning Process & Incident Response Management 91 91 Process Control, Maintenance & Management Skills 80 40 Monitoring Programme 85 86 Credibility of Sample Analyses 74 73 Submission of Results 100 50 Drinking Water Quality Compliance 90 90 Performance Publication 100 100 Asset Management 97 67 Bonus Scores 0 2.5 Penalties 0.1 0.1 Blue Drop Score (2011) 90.27%(↑) 82.03%(↑) Blue Drop Score (2010) 67.38% NA System Design Supply Capacity (Ml/d) 4.8 9 System Operational Capacity 26% NI Population Served by System 40 000 6 000 Ave. Daily Consumption per Capita (l) - - Microbiological Compliance(12 months) 100.00% 100.00% Chemical Compliance(12 months) 100.00% 100.00%

 WESTERN CAPE Page 11  WESTERN CAPE Page 12 a a Water Services Authority: Cape Agulhus Local Municipality Performance Area Suiderstrand Protem Klipdale s

a m

Water Services Providers: e Cape Agulhus LM; Overberg Water t s y S Municipal Blue Drop Score 2011: 73.01% Water Safety Planning Process & Incident Response Management 67 77 77 Process Control, Maintenance & Performance Area Aniston a BredasdorpTown Elim Fontein 25 100 75 s Management Skills m

e (Waenhuiskrans) t Water Monitoring Programme 49 68 68 s y S Credibility of Sample Analyses 70 68 68 Water Safety Planning Process & 77 67 67 Submission of Results 100 100 0 Incident Response Management Drinking Water Quality Compliance 55 55 85 Process Control, Maintenance & Performance Publication Management Skills 100 60 30 80 80 80 Monitoring Programme 93 87 51 Asset Management 70 88 96 Credibility of Sample Analyses 75 82 91 Bonus Scores 9.5 11.3 11.3 Penalties 1.4 0 0 Submission of Results 100 20 100 Drinking Water Quality Compliance 70 24 93 Blue Drop Score (2011) 70.40% (↓) 80.27% (↓) 81.95% (↓) Performance Publication 75 80 80 Blue Drop Score (2010) 77.00% 94.80% 94.80% System Design Supply Capacity (Ml/d) NI NI NI Asset Management 66 69 70 System Operational Capacity NI NI NI Bonus Scores 5 8.7 4.0 Population Served by System 1 000 300 300 Penalties 0.2 1.7 1.6 Ave. Daily Consumption per Capita (l) - - - Blue Drop Score (2011) 82.93%(↑) 63.97% (↓) 77.87%(↑) Microbiological Compliance(12 months) 94.44% (11 months) 100.00% (5 months) 100.00% (5 months) Blue Drop Score (2010) 78.13% 78.13% N/A Chemical Compliance(12 months) 100.00% (5 months) 77.93% (5 months) 100.00% (5 months) System Design Supply Capacity (Ml/d) 4.3 8 NI System Operational Capacity 65% 50% NI Population Served by System 1 831 (8000) 16 811 1 666 Regulatory Impression: Ave. Daily Consumption per Capita (l) 350 237 - W hile a reasonab ly good perf orm ance was recorded dur ing th is Blue Drop assessm ent, it is unfortunate Microbiological Compliance(12 months) 98.26% 93.94% (10 months) 100.00% Chemical Compliance(12 months) 86.06% 100.00% (9 months) 100.00% that an overa ll dec line of 5% is noted. This is m ostly due to the W ater Safety Planning process wh ich was not im plem ented accord ing to expectat ions. Neverthe less there is suff icient reason to be opt imist ic that Performance Area L’Agulhus Napier Stuisbaai both Cape Agu lhas and Over berg W ater will im prove im plem entat ion of the ir risk m anagem ent s m

e approach soon. t s y S Water Safety Planning Process & The biggest disappo intm ent wou ld be the perf ormance of the Protem and K lipda le system s that Incident Response Management 67 67 67 dropped from Blue Drop content ion. Yet are these system s rated as exce llent perform ers. The errat ic Process Control, Maintenance & 30 70 30 m onitor ing together with s ub-standard chem ica lc om pliance is found to be t he areas that requ ire Management Skills attent ion. Monitoring Programme 67 57 42 Credibility of Sample Analyses 70 77 74 Submission of Results 100 100 100 Findings Drinking Water Quality Compliance 100 100 15 1. Data subm ission is not upt o standard and th is com promise the actua lperform ance of Performance Publication 80 80 80 system s. Both W ater Serv ices Author ity and Prov ider are encouraged to ensure punctua l(at Asset Management 70 40 70 least m onthly) subm ission of ana lyses to the Departm ent. Bonus Scores 5.7 4.3 12.2 Penalties 1.4 1.5 1.4 2. Process Opt imisat ion is requ ired to im prove chem ica l com pliance soonest on the Ruensve ld Blue Drop Score (2011) 82.35% (↑) 79.86% (↑) 61.10% (↓) East water treatm ent system . This is a sacrosanct requirem ent. Blue Drop Score (2010) 76.13% 75.50% 76.38% System Design Supply Capacity (Ml/d) NI 2 NI 3. The lack of inform ation on treatm ent capac ity and operat iona lst at us portrays a less System Operational Capacity NI 90% NI im pressive picture on the asset m anagem ent perf orm ance of both inst itut ions. In add ition, Population Served by System 10 000 4 663 3 650 the daily consum ption pro ject ions are rather high wh ich ra ises concern on unaccounted for Ave. Daily Consumption per Capita (l) - 386 - Microbiological Compliance(12 months) 100.00% (10 months) 100.00% (11 months) 91.30% (8 months) water. Chemical Compliance(12 months) 100.00% (6 months) 100.00% (7 months) 100.00% (4 months)

 WESTERN CAPE Page 13  WESTERN CAPE Page 14 Regulatory Impression: Water Services Authority: Cederberg Local Municipality The perf orm ance of Cederberg Loca lM unicipa lity is less im pressive with an all round dec line in Blue Water Services Providers: Cederberg Local Municipality Drop Perf orm ance since 2010. Th is dec line is m ostlydue to the lack of a proper water safety planning process. The inspectors found the water safety plan and risk assessm ent to have been com piled without Municipal Blue Drop Score 2011: 51.05% the necessary care and thoroughness requ ired to ensure that the process fulfil t he purpose of it’s intend. Neverthe less there rem ains suff icient reason to rem ain encouraged since the m unicipa l Performance Area Clanwilliam Citrusdal LambertsBay representat ive at the conf irm ation assessm ent portrayed the prom ise of be ing comm itted to m anage s m

e dr ink ing water quality accord ing to expectat ions. It is ev ident though that the prom ise will on ly t s y

S m aterialise shou ld th is comm itm ent be support int erna lly. Water Safety Planning Process & 19 19 19 Incident Response Management It is also encourag ing to note that the microb iologica lqua lity of m ost water supp lies im proved but Process Control, Maintenance & 55 33 25 unfortunate ly Clanwilliam and Citrusda lrequ ires urgent attent ion. Records suggest that the m unicipa lity Management Skills was unable to cont inuous ly prov ide dr ink ing water that com plied with the nationa lst andard in these Monitoring Programme 43 58 70 t wo system s. Credibility of Sample Analyses 63 66 65 Submission of Results 100 100 100 There is a need for im provem ent triggered by a proper risk assessm ent as part of the water safety Drinking Water Quality Compliance 20 78 78 p lann ing process that is to inform both water treatm ent and m onitor ing. Current ly the lack of Performance Publication 25 25 25 m onitor ing for chem ica lde term inands, shou ld be regarded as sign ificant risk to effect ive dr ink ing water Asset Management 73 55 63 qua lity m anagem ent. Bonus Scores 0 0 0 Penalties 1.6 1.3 1.6 Blue Drop Score (2011) 40.22% (↓) 55.76% (↓) 55.76% (↓) Findings Blue Drop Score (2010) 60.56% 61.25% 66.81% 1. The aqu ifer used as source for Le ipoldtsv ille is not m anaged adequate ly since abstract ion System Design Supply Capacity (Ml/d) 2.1 2 2 occurs without any base inform ation on the geo-hydrolog ica ly ield of the boreho le. Without System Operational Capacity 76% 65% 70% th is inform ation the risk exists that over-abstract ion patterns cou ld be followed wh ich m ay Population Served by System 7 481 7 014 5 864 Ave. Daily Consumption per Capita (l) 213 185 238 cause perm anent dam age to the aquifer. Microbiological Compliance(12 months) 84.62% 92.31% 100.00% Chemical Compliance(12 months) No data No data No data

Performance Area ElandsBay Graafwater Leipoldtsville s m e t s y S Water Safety Planning Process & Incident Response Management 19 19 19 Process Control, Maintenance & Management Skills 35 51 28 Monitoring Programme 48 75 59 Credibility of Sample Analyses 66 65 65 Submission of Results 75 20 100 Drinking Water Quality Compliance 78 66 78 Performance Publication 25 25 25 Asset Management 63 63 63 Bonus Scores 0 0 0 Penalties 1.6 1.8 0.9 Blue Drop Score (2011) 53.33% (↓) 51.49% (↓) 54.89% (↓) Blue Drop Score (2010) 58.06% 66.06% 67.19% System Design Supply Capacity (Ml/d) 1 1.5 NI System Operational Capacity 70% 67% NI Population Served by System 3 641 2 423 1 451 Ave. Daily Consumption per Capita (l) 192 414 - Microbiological Compliance(12 months) 100.00% (11 months) 100.00% 100.00% Chemical Compliance(12 months) No data No data No data

 WESTERN CAPE Page 15  WESTERN CAPE Page 16 Water Services Authority: Central Karoo District Municipality Water Services Authority: City of Cape Town Metropolitan Municipality Water Services Providers: Central Karoo District Municipality Water Services Providers: City of Cape Town Metropolitan Municipality

Municipal Blue Drop Score 2011: 11.50% Municipal Blue Drop Score 2011: 97.61%

Performance Area Murraysburg Performance Area City of Cape Metropolitan s s m m e e t t s s y y S S Water Safety Planning Process & Water Safety Planning Process & Incident Response Management 0 Incident Response Management 95 Process Control, Maintenance & Process Control, Maintenance & Management Skills 0 Management Skills 90 Monitoring Programme 0 Monitoring Programme 100 Credibility of Sample Analyses 40 Credibility of Sample Analyses 100 Submission of Results 100 Submission of Results 100 Drinking Water Quality Compliance 15 Drinking Water Quality Compliance 100 Performance Publication 0 Performance Publication 100 Asset Management 0 Asset Management 90 Bonus Scores 0 Bonus Scores 1.1 Penalties 0 Penalties 0 Blue Drop Score (2011) 11.50%(↓) Blue Drop Score (2011) 97.61% (↓) Blue Drop Score (2010) 45.63% Blue Drop Score (2010) 98.18% System Design Supply Capacity (Ml/d) NI System Design Supply Capacity (Ml/d) 1711 (combined) System Operational Capacity NI System Operational Capacity 53% (combined) Population Served by System 6 682 Population Served by System 3 500 000 Ave. Daily Consumption per Capita (l) - Ave. Daily Consumption per Capita (l) 259 Microbiological Compliance(12 months) 83.33% Microbiological Compliance(12 months) 99.50% Chemical Compliance(12 months) No data Chemical Compliance(12 months) 99.48%

Regulatory Impression: Regulatory Impression: It is with great regret notedthat m assive dec line in Blue Drop perf orm ance was m easured dur ingthe Off icials and m anagem ent alike disp layed exem plary dedicat ion to dr ink ing water qua lity m anagem ent recent assessm ents forCentra lKar ooDM since the prev ious report ing cyc le. The Departm ent isnot dur ing the latest Blue Drop assessm ent. The inspectors were encouraged by the cooperat ive m anner in ind ifferent towards the cha llenges faced by thiswa t er serv ices author ity but expects a better wh ich the assessm ent was conducted; th is was also ev ident in the willingness shown to am end perf orm ance to get on par with neighbour ing m unicipalit ies that shares s imilar circum stances. The processes and programm es found to be out of sync with nat iona l requ irem ents. m unicipality shou ld notethat it is in thebest interest of public health in Murraysburg that ser ious attent ion is given to dr ink ing water quality m anagement. An overa ll im provem ent is requ ired. The Departm entw ish to congratu late the City for ach iev ing Blue Drop cert ificat ion for the third year in a row. This in itse lf is a rem arkab le ach ievem ent.

The Lead Inspector noted: “ Cape Town has again impressed with their commitment to water quality.

The systems presented for assessment has generally improved since the last certification cycle and promises to show further improvement in years to come. Some issues were raised in the assessment which should receive priority attention. These include improved incident register management with a periodical dedicated review of recurring incidents with a view on addressing those incidents, further development of operational guidance manuals, improved management of problematic sample points in informal settlements, and a review and resolution of the interface issues between the Metro’s LIMS system and the Department’s BD system. The Metro’s current ongoing technical review programme for its treatment plants is acknowledged and encouraged. The Metro’s plants and laboratories are first rate and its management team is providing clear evidence of their commitment to improving overall performance.”

 WESTERN CAPE Page 17  WESTERN CAPE Page 18 Regulatory Impression: Water Services Authority: Drakenstein Local Municipality a b Together with bulk prov iders, City of Cape Town and W est Coast DM , the Loca lM unicipa lity of Water Services Providers: Drakenstein LM; City of Cape Town ; West Coast DM Drakenste in once again impressed with an exce llent Blue Drop perf orm ance. Whilst 3 system s obta ined the coveted cert ificat ion stat us the rem aining 2 were also found to be perf orm ing extrem ely we ll. Municipal Blue Drop Score 2011: 95.72% I n the wor ds of the Lead Inspector: “ Drakenstein LM showed extraordinary commitment to respond to Performance Area Bainskloof Drakenstein a Gouda b s

m the deficiencies identified during the assessment. They showcased all the characteristics of a team fully e t s

y committed to ensuring compliance with the provision of the Blue Drop Certification. The Municipality has S implemented an intensive compliance monitoring due to the fact that its operates in a high risk area with Water Safety Planning Process & the ever deteriorating status of the Berg River.” Incident Response Management 95 95 91 Process Control, Maintenance & 90 80 80 There is concern for the operat ions of the Saron works wh ich is operat ing we ll beyond its des ign Management Skills capac ity. Neverthe less the Departm ent notes the c a p ita lex pans ion programm e wh ich inc ludes Monitoring Programme 93 93 100 add itiona lcapac ity. It should be noted that water losses in thisarea is ca lcu lated as 28%. Unfortunate ly Credibility of Sample Analyses 83 93 75 this system also lost its Blue Drop status, m ostly due to incons istent chem ica l m onitor ing. Submission of Results 100 100 100 Drinking Water Quality Compliance 100 100 100 Performance Publication 100 100 100 Asset Management 93 85 93 Bonus Scores 1.4 1.8 1.7 Penalties 0 0 0 Blue Drop Score (2011) 96.80%(↑) 95.71%(↑) 95.97% (↑) Blue Drop Score (2010) 72% 95% 95.25% System Design Supply Capacity (Ml/d) 0.4 270 (combined) 29.1 System Operational Capacity 32.5% 73% 58% Population Served by System 77 188 918 3 082 Ave. Daily Consumption per Capita (l) >500 >500 >500 Microbiological Compliance(12 months) 100.00% 99.63%; WSP: 99.50% 100.00%; WSP: 97.78% Chemical Compliance(12 months) 97.61% 99.93%; WSP: 99.48% 96.91%; WSP: 98.21%

Performance Area Hermon a Saron s m e t s y S Water Safety Planning Process & Incident Response Management 94 94 Process Control, Maintenance & Management Skills 50 80 Monitoring Programme 89 81 Credibility of Sample Analyses 41 75 Submission of Results 100 100 Drinking Water Quality Compliance 85 85 Performance Publication 100 100 Asset Management 85 93 Bonus Scores 5.0 3.5 Penalties 0.3 0.3 Blue Drop Score (2011) 88.25% (↓) 91.79% (↓) Blue Drop Score (2010) 90.5% 97.25% System Design Supply Capacity (Ml/d) 0.4 1.5 System Operational Capacity 33% 111% Population Served by System 478 7 419 Ave. Daily Consumption per Capita (l) 276 224 Microbiological Compliance(12 months) 100.00%; WSP: 99.50% 100.00% Chemical Compliance(12 months) 100.00%; WSP: 99.48% 100.00%

 WESTERN CAPE Page 19  WESTERN CAPE Page 20 Water Services Authority: Eden District Municipality Water Services Authority: George Local Municipality Water Services Providers: Eden District Municipality Water Services Providers: George Local Municipality

Municipal Blue Drop Score 2011: 18.67% Municipal Blue Drop Score 2011: 96.26%

Performance Area Haarlem Uniondale Performance Area George Wilderness s s m m e e t t s s y y S S Water Safety Planning Process & Water Safety Planning Process & Incident Response Management 12 9 Incident Response Management 100 100 Process Control, Maintenance & Process Control, Maintenance & Management Skills 13 5 Management Skills 100 80 Monitoring Programme 28 42 Monitoring Programme 100 93 Credibility of Sample Analyses 28 29 Credibility of Sample Analyses 66 71 Submission of Results 0 0 Submission of Results 100 100 Drinking Water Quality Compliance 10 34 Drinking Water Quality Compliance 100 100 Performance Publication 0 0 Performance Publication 100 100 Asset Management 0 0 Asset Management 78 81 Bonus Scores 4.5 4.5 Bonus Scores 1.4 2.2 Penalties 0 0 Penalties 0 0 Blue Drop Score (2011) 14.81%(↓) 22.18%(↓) Blue Drop Score (2011) 96.32%(↓) 95.00%(↑) Blue Drop Score (2010) 23.53% 23.53% Blue Drop Score (2010) 97.38% 89.69% System Design Supply Capacity (Ml/d) 1 1.1 System Design Supply Capacity (Ml/d) 45 1.8 System Operational Capacity NI 100% System Operational Capacity 54% 57% Population Served by System 2 500 3 500 Population Served by System 161 088 18 500 Ave. Daily Consumption per Capita (l) - 314 Ave. Daily Consumption per Capita (l) 151 55 Microbiological Compliance(12 months) 80.00% (8 months) 94.44% (8 months) Microbiological Compliance(12 months) 99.68% 97.06% Chemical Compliance(12 months) No data No data Chemical Compliance(12 months) 99.42% 98.05%

Regulatory Impression: Regulatory Impression: It is rather clear that Eden Distr ict M unicipality is not pr ior itising the m anagem ent of dr ink ing water George Loca lM unicipalityonce again did except ionally we ll dur ing the assessm ents; in the process qua lity as one of its corerespons ibilit ies. However t he m unicipality is add ing greatvalue within its reta ining Blue Drop Cert ificat ion for the George system , but also lift ing Wilder ness towards the coveted overa ll ar ea of jur isd ict ion byensur ing good env ironm enta lhea lth. The Blue Drop inspectors were left ach ievem ent. un im pressed with the genera l lack of inform ation wh ich com promised any chance of a good perf orm ance. I n the wor ds of the Lead Inspect or: “ The WSA was well prepared and is committed to the Blue Drop

The reported perf orm ance suggests that an overall im provem ent is requ ired to ensure that the pleasureprogramme. to assess They them. have” competent people looking after the plant and distribution system. It was a res idents of Haar lem andUn ionda le are not at risk. Evident ly the sk ills are in place to rea lise this expectat ion. The M unicipa lity is encouraged to proceed on this new path of exce llence since this ach ievem ent is not guaranteed but will on ly be m ainta ined. The m unicipality m ust also ensure that the data subm ission to The m unicipality is encouraged to ensure that the BDS reg istered m onitor ing programm e is aligned to the Departm ent is com plyw ith BDS requ irem ents, Failur e to do so might leadto deter iorat ion of this the rea list ic sam pling programm e being im plem ented. The current situat ion will a lways negat ive lyaffect ins p irat iona l exper ience. B lue Drop Inspect ions.

 WESTERN CAPE Page 21  WESTERN CAPE Page 22 Regulatory Impression: Water Services Authority: Hessequa Local Municipality The non-comm itm ent of Hessequa Loca lM unicipa lityoff icials to adhere to regu latory requ irem ents set Water Services Providers: Hessequa Local Municipality by the Departm ent to safeguard public health is lam entab le; hence the poor B lue Drop perform ance. The m unicipa lity is requ ired to ensure that perf orm ance agreem ents of these off icials inc lude cruc ial Municipal Blue Drop Score 2011: 14.10% e lem ents such as cont inuous dr ink ing water quality m onitor ing, and to take the necessary disciplinary steps once public health is at risk due to non-performance. It might be that workover load cou ld prevent Performance Area Albertina Gouritsmond Heidelberg Jongens- that suff icient tim e is given to dr ink ing water quality m anagem ent but unfortunate ly it cannot be s m

e just ified when such act ion cou ld lead to public health being com promised. t fontein s y S Water Safety Planning Process & Accord ing to records this m unicipa lity only m onitored dr ink ing water quality trice in 2010 (Apr il, M ay 14 0 0 0 Incident Response Management and July). Due to th is errat ic m onitor ing pattern it is unfortunate that both m unicipa lity and Process Control, Maintenance & comm unities won’t have access to inf orm ation to ver ify the quality of the water supp lied. Management Skills 14 0 0 0 Monitoring Programme 4 4 4 4 Credibility of Sample Analyses 10 0 0 0 Submission of Results 0 0 0 0 Drinking Water Quality Compliance 0 0 0 0 Performance Publication 0 0 50 0 Asset Management 32 0 0 0 Bonus Scores 0 0 0 0 Penalties 0.3 0.3 0.3 0.3 Blue Drop Score (2011) 09.21% (↓) 00.40% (↓) 15.40% (↓) 00.40% (↓) Blue Drop Score (2010) 41.25% 24.75% 92.88% 25.75% System Design Supply Capacity (Ml/d) NI NI NI NI System Operational Capacity NI NI NI NI Population Served by System 0 0 0 0 Ave. Daily Consumption per Capita (l) - - - - Microbiological Compliance(12 months) 100 % (2 months) 100% (2 months) 100% (1 month) 100% (2 months) Chemical Compliance(12 months) 100% (2 months) 100% (2 months) 66.67% (2 months) 100% (3 months)

Performance Area Riversdale Stillbaai s m e t s y S Water Safety Planning Process & Incident Response Management 14 0 8 8 Process Control, Maintenance & Management Skills 55 0 34 0 Monitoring Programme 1 4 4 2 Credibility of Sample Analyses 2 0 4 14 Submission of Results 0 0 0 0 Drinking Water Quality Compliance 50 50 65 50 Performance Publication 0 0 0 0 Asset Management 28 0 18 0 Bonus Scores 0 0 0 0 Penalties 0.6 0.6 0.5 0.6 Blue Drop Score (2011) 26.90% (↓) 15.43% (↓) 27.28% (↓) 17.08% (↓) Blue Drop Score (2010) 53.38% 92.88% 32.13% 92.88% System Design Supply Capacity (Ml/d) NI NI NI NI System Operational Capacity NI NI NI NI Population Served by System 51 568 0 0 0 Ave. Daily Consumption per Capita (l) - - - - Microbiological Compliance(12 months) 100% (2 months) 100% (2 months) 100% (2 months) 100% (1 month) Chemical Compliance(12 months) 83.33% (2 months) 75.00% (3 months) 100% (3 months) 75.00% (1 month)

 WESTERN CAPE Page 23  WESTERN CAPE Page 24 Water Services Authority: Kannaland Local Municipality Water Services Authority: Local Municipality Water Services Providers: Kannaland Local Municipality Water Services Providers: Knysna Local Municipality

Municipal Blue Drop Score 2011: 55.50% Municipal Blue Drop Score 2011: 89.76%

Performance Area Van Zoar Performance Area BuffaloBay Knysna s s m m e e

t Wyksdorp t s s y y S S Water Safety Planning Process & Water Safety Planning Process & Incident Response Management 64 66 66 66 Incident Response Management 66 71 67 Process Control, Maintenance & Process Control, Maintenance & Management Skills 19 55 39 59 Management Skills 76 80 96 Monitoring Programme 66 64 24 32 Monitoring Programme 81 81 81 Credibility of Sample Analyses 100 100 100 100 Credibility of Sample Analyses 100 100 100 Submission of Results 20 100 0 0 Submission of Results 100 100 100 Drinking Water Quality Compliance 82 93 0 5 Drinking Water Quality Compliance 70 100 90 Performance Publication 25 25 25 25 Performance Publication 100 100 100 Asset Management 55 55 52 52 Asset Management 70 85 78 Bonus Scores 0 0 0 0 Bonus Scores 6.8 3.1 4.1 Penalties 1.9 1.7 1.6 1.9 Penalties 1.8 1.5 1.5 Blue Drop Score (2011) 60.33%(↑) 70.28%(↑) 31.53%(↑) 35.75%(↑) Blue Drop Score (2011) 84.01% (↑) 92.62% (↓) 90.38% (↑) Blue Drop Score (2010) 13.65% 32.38% 09.73% 21.88% Blue Drop Score (2010) 63.73% 96.62% 82.73% System Design Supply Capacity (Ml/d) 42 3.6 0.15 1.4 System Design Supply Capacity (Ml/d) 0.95 0.79 33.5 System Operational Capacity NI NI NI NI System Operational Capacity 13% 19% 27% Population Served by System 9 000 10 000 1 000 7 000 Population Served by System 1 000 4 000 42 125 Ave. Daily Consumption per Capita (l) - - -0 - Ave. Daily Consumption per Capita (l) 124 <50 215 Microbiological Compliance(12 months) 100.00% 100% (9 months) 66.67% (9 months) 87.50% (7months) Microbiological Compliance(12 months) 100.00% 100.00% 97.14% Chemical Compliance(12 months) 100% (9 months) 100% (11 months) No data 100% (8 months) Chemical Compliance(12 months) 80.00% 94.55% 94.40%

Performance Area Sedgefield s m e

Regulatory Impression: t s y The im provem ent recorded since the 2010 assessments is certa inly pra iseworthy. Aswith theGreen S Drop this sm all m unicipality ev ident ly comm itted itse lf to adhere to the regu latory cr iter ia in sp ite of Water Safety Planning Process & Incident Response Management 72 75 lim ited resources butwith im pressive comm itm ent. However there rem ainspec ific areas (Vanwyksv lei Process Control, Maintenance & and Zoar) dem anding urgent attent ion though. Com pliance records in these ar eas are certa inlynot Management Skills 78 86 favourab le. Monitoring Programme 81 81 Credibility of Sample Analyses 100 100 The inspectors foundthat there was a sign ificant improvem ent in the perf ormance subsequent to the Submission of Results 100 50 Conf irm ation sess ion. This iswe lcom ed and serves as test im ony that the consu ltat ive audits of the Blue Drinking Water Quality Compliance 70 95 Drop programm e areadding va lue. Performance Publication 100 100 Asset Management 70 78 Bonus Scores 6.5 5.2 Findings Penalties 1.8 1.9 1. The poor com pliancerecord noted in Van W yksdorp is based on a lim ited set of data, wh ich Blue Drop Score (2011) 84.67% (↓) 89.87% (↓) suggest that it is param ount that sam pling is increased and that disinfect ion be cons idered. Blue Drop Score (2010) 92.98% 91.85% System Design Supply Capacity (Ml/d) 0.648 4 2. The Belgian donated plant in Van W yksdorp requ ires to be sub jected to process System Operational Capacity 39% 70% opt imisat ion to ensure that the fina l wat er quality is im proved. Population Served by System 3 500 10 000 Ave. Daily Consumption per Capita (l) 72 280 Microbiological Compliance(12 months) 100.00% 100.00% Chemical Compliance(12 months) 77.78% 96.77%

 WESTERN CAPE Page 25  WESTERN CAPE Page 26 Regulatory Impression: The Blue Drop perform anceof the Knysna Loca lM unic ipa lity is noted once again asrather im press ive Water Services Authority: Laingsburg Local Municipality and has perf orm ed better than m ostm unicipa lit ies nat iona lly. Once again the scores serves asprom ise Water Services Providers: Laingsburg Local Municipality of overa ll B lue Dropstatus being imm inent. Municipal Blue Drop Score 2011: 80.54% However a slight overa lld ec line caused the Karatara system to lose its Blue Drop status. This dec line cou ld be accounted to thestatus of the water safety planning that rem ained unchanged since this Performance Area Laingsburg Reservoir Matjiesfontein Reservoir s m

prev ious assessm ent in 2010. In sp ite of high comm itm ent leve ls portrayed by officials, it is with regret e t s y

that the Departm ent notes thatrecomm endat ions made dur ing the late 2010 assessm entwith regards S to the W ater Safety Plan process wasnot acted upon. This detr im enta lly affected the scores thatcou ld Water Safety Planning Process & 90 90 have been even m ore im press ivethan what it current ly is. Incident Response Management Process Control, Maintenance & 90 90 It is hereby repeatedthat the water safety plann ing process is to inform an am endm ent ofthe Management Skills m onitor ing programm e to inc ludeelem ents found prob lem atic in the risk assessm ent. Even though not Monitoring Programme 81 81 yetwhat it is supposed to be, the sign ificant im provem ent in Alum inium is noted. Credibility of Sample Analyses 73 76 Submission of Results 100 50 Drinking Water Quality Compliance 85 20 Findings Performance Publication 25 25 1. Som e prob lem atic elem ents that surfaced dur ing the yearm ust be invest igated as part of a Asset Management 93 93 deta iled risk assessm ent to ens urethat adequate contro l m easures are put in place. Bonus Scores 2.5 5.5 Penalties 0.4 0.1 2. The inspectors found that theM ercury resu lts (even though within acceptab le lim its) were Blue Drop Score (2011) 83.69% (↑) 64.78% (→) om itted from BDS subm ission. Apenalty was not applied for th is but it is be ing re iterated Blue Drop Score (2010) 63.13% 64.63% that the subm ission of all ana lyses resu lts are com pulsory. System Design Supply Capacity (Ml/d) 0.5 0.5 System Operational Capacity NI NI Population Served by System 6 500 500 Ave. Daily Consumption per Capita (l) - - Microbiological Compliance(12 months) 97.53% 90.91% (11 months) Chemical Compliance(12 months) 100.00% (1 month) 100.00% (1 month)

Regulatory Impression: The La ingsburg Loca lM unic ipality cont inues to im press with its diligent quest towards im provem ent. The Blue Drop scores ach ieved conf irm s that current perf orm ance is def inite ly on the inc line towards exce llence wh ich is comm endable since this wou ld be in sp ite of the cha llenges faced.

The inspectors were im pressed with the rem arkab le effort to deve lop and im plem ent a water safety p lann ing process. The m unicipa lity is encouraged to not to rest on its laure ls in this regard since the im plem entat ion of this risk based process is all im portant and willh a ve wide-spread benef its is im plem ented correct ly.

Findings 1. The low leve lon com pliance in the M atjiesfonte in system s suggest that disinfect ion shou ld be pr ior itised to ensure that acceptab le microb iolog ica lc om pliance is obtained. The f loat ing ch lor inators in the reservo irs might not be suff icient.

 WESTERN CAPE Page 27  WESTERN CAPE Page 28 Regulatory Impression: Water Services Authority: Langeberg Local Municipality Ev ident ly there is suff icient reason to believe that the M unicipality is str iving towards im provem ent Water Services Providers: Langeberg Local Municipality however the scores indicates that whatever eff orts are deployed, is not adequate as yet. The inadequate preparat ion for the Blue Drop assessm ent further com promised the perf orm ance. Municipal Blue Drop Score 2011: 32.39% The below standard com pliance leve ls recorded also ra ises concern. The deve lopm ent and Performance Area Ashton Bonnievale Montague im plem entat ion of a water safety plann ing process is param ount to ensure that all r isks (espec ially s m

e bacter iolog ica l) are mitigated. Cont inuous disinfect ion shou ld be suff icient to ensure the requ ired t s y

S drast ic im provem ent. Water Safety Planning Process & 5 5 9 Incident Response Management However recogn ition m ust be given to the im pressive approach to asset m anagem ent. The inspectors Process Control, Maintenance & 23 23 23 wer e im pressed with the com pleteness of the asset register and the planning to for refurb ishm ent. The Management Skills m unicipality is encouragedto sub ject all tr eatm ent system s to a process opt imisat ion audit wh ich is a Monitoring Programme 70 70 66 cruc ial e lem ent for Blue Drop cert ificat ion. Credibility of Sample Analyses 60 60 60 Submission of Results 100 100 100 Drinking Water Quality Compliance 20 20 20 Findings Performance Publication 0 0 0 1. Spec ial att ent ion shou ld be given to both chem ica l and microb iolog ical qua lity of water Asset Management 52 52 52 supp ly of Bonnieva le. Bonus Scores 1.7 1.7 1.7 Penalties 0 0 0 2. The class ificat ion and reg istrat ion of treatm ent facilit ies and process controllers are Blue Drop Score (2011) 33.50% (→) 33.50% (→) 33.58% (→) leg islated requ irem ents. The m unicipality is found lacking in th is regard. Blue Drop Score (2010) NA NA NA System Design Supply Capacity (Ml/d) 2.5 2.5 7.5 System Operational Capacity NI NI NI Population Served by System 10 000 10 000 30 000 Ave. Daily Consumption per Capita (l) - - - Microbiological Compliance(12 months) 93.10% 83.33% 89.47% Chemical Compliance(12 months) 95.45% 76.39% 97.50%

Performance Area McGregor Robertson s m e t s y S Water Safety Planning Process & Incident Response Management 9 5 Process Control, Maintenance & Management Skills 25 3 Monitoring Programme 66 66 Credibility of Sample Analyses 60 62 Submission of Results 100 100 Drinking Water Quality Compliance 65 20 Performance Publication 0 0 Asset Management 60 52 Bonus Scores 1.7 0 Penalties 0 0 Blue Drop Score (2011) 48.50% (→) 29.48% (→) Blue Drop Score (2010) NA NA System Design Supply Capacity (Ml/d) 0.5 6.6 System Operational Capacity NI NI Population Served by System 1 000 35 000 Ave. Daily Consumption per Capita (l) - - Microbiological Compliance(12 months) 97.14% 87.50% Chemical Compliance(12 months) 97.30% 88.75%

 WESTERN CAPE Page 29  WESTERN CAPE Page 30 Regulatory Impression: Water Services Authority: Matzikama Local Municipality The Blue Drop Inspectors expressed concern about the m anagem entof dr ink ing water qua lity within the Water Services Providers: Matzikama Local Municipality water supp ly system s of M atzikam a Loca lM unicipality. In sp ite of a va liant eff ort of the off icial represent ing the author ity, he was always go ing to be cha llenged to ensure a good Blue Drop Municipal Blue Drop Score 2011: 32.98% perf orm ance since lim ited access to resources and ass istance was clear ly exposed. Add itiona lcapac ity is urgent ly requ ired. Performance Area Ebenhaezer Klawer Koekenaap s m

e Extrem ely poor water quality com pliance records in Ebenhaezer and Koekenaap ra ise the concern that t s y

S the imm uno-com promised in these two comm unities will a lways be at risk. Process opt imisat ion is Water Safety Planning Process & therefore an urgent requ irem ent. Unt il such tim e the Departm ent cannot have any conf idence in the 23 23 23 Incident Response Management qua lity of tap water in these two towns. This dire situat ion might be exaggerated due to lim ited Process Control, Maintenance & m onitor ing that took place. Management Skills 27 31 13 Monitoring Programme 45 45 45 Credibility of Sample Analyses 100 100 100 Findings Submission of Results 20 20 50 1. The fact that no des ign capac ities are docum ented com promises the m unicipa lity’s ability Drinking Water Quality Compliance 5 78 5 to im plem ent effect ive asset m anagem ent and re levant plann ing. Performance Publication 100 100 100 Asset Management 26 20 35 2. It is preferab le that additiona lpr ocess contro lling st aff is sourced and that current ly Bonus Scores 0 0 0 em ployed is invested in (tra ining) to ensure that process am endm ents can tim eous ly be Penalties 2.1 2.1 1.8 im plem ented in order to mainta in supp ly of water of acceptab le quality. Blue Drop Score (2011) 31.96% (↑) 53.21% (↑) 33.41% (→) Blue Drop Score (2010) 30.88% 30.88% NA System Design Supply Capacity (Ml/d) NI NI NI System Operational Capacity NI NI NI Population Served by System 4 288 6 137 1 347 Ave. Daily Consumption per Capita (l) - - - Microbiological Compliance(12 months) 67.86% (4 months) 100.00% (4 months) 33.33% (3 months) Chemical Compliance(12 months) 99.65% (10 months) 99.65% (10 months) 95.12% (11 months)

Performance Area Lutzville Lutzville West Vredendal s m e t s y S Water Safety Planning Process & Incident Response Management 51 29 23 Process Control, Maintenance & Management Skills 14 13 13 Monitoring Programme 45 45 34 Credibility of Sample Analyses 100 100 100 Submission of Results 20 0 20 Drinking Water Quality Compliance 5 5 5 Performance Publication 100 100 100 Asset Management 20 20 20 Bonus Scores 0 0 0 Penalties 2.1 2.1 2.1 Blue Drop Score (2011) 33.96% (↑) 29.56% (↑) 28.54% (↑) Blue Drop Score (2010) 30.38% N/A 28.08% System Design Supply Capacity (Ml/d) NI NI 2 System Operational Capacity NI NI 75% Population Served by System 5 856 1 200 23 000 Ave. Daily Consumption per Capita (l) - - 65 Microbiological Compliance(12 months) 83.33% (3 months) 85.71% (7 months) 81.82% (4 months) Chemical Compliance(12 months) 93.75% (10 months) 100.00% (8 months) 99.56% (10 months)

 WESTERN CAPE Page 31  WESTERN CAPE Page 32 Regulatory Impression: Water Services Authority: Local Municipality M ossel Bay Loca lM unicipality is certa inly one of the Blue Drop success stor ies. A wat er serv ices Water Services Providers: Mossel Bay Local Municipality author ity that was insp ired by this incent ive-based r egu lat ion approach to im plem ent all st r ingent cr iter ia with the comm endab le dedicat ion requ ired. The Departm ent salutes all t he off icials, Municipal Blue Drop Score 2011: 95.27% m anagem ent and dec ision-m akers that contr ibuted to this rem arkab le enhancem ent in dr ink ing water qua lity m anagem ent. They certa inly deserve the Blue Drop status for M ossel Bay and Ruiterbos. Performance Area Mossel Bay Ruiterbos s m

e Th is m unicipa lity was ser ious ly cha llenged by water shortages but this did not prevent them from t s y

S cont inuing ensur ing that the water com plies with t he South Afr ican Nat iona lSt andard. This is a Water Safety Planning Process & rem arkab le feat. The introduct ion of desa linat ion techno logy as we ll as ground wat er augm entat ion 9 94 94 Incident Response Management eased the dem and constra ints but also introduced a new dim ension for quality managem ent. Process Control, Maintenance & 94 90 96 Management Skills The Klein Brak and Sandhoogte water treatm ent plants were sub jected to a ver ificat ion audit and both Monitoring Programme 93 100 100 im pressed with eff icient funct iona lity. There wou ld be a few issues to be noted though as m entioned Credibility of Sample Analyses 100 100 100 be low. Submission of Results 100 100 100 Drinking Water Quality Compliance 93 70 100 Performance Publication 100 100 80 Findings Asset Management 85 99 85 1. The high-end techno logy (advanced) created the lim itat ion of visua lcheck ing of for dos ing Bonus Scores 2 3.4 0.5 and flash mixing eff iciency. Th is is a risk for wh ich a contro l m easure is to be developed. Penalties 0.1 0.3 0 Blue Drop Score (2011) 95.33% (↑) 92.21% (↑) 95.00% (↑) 2. D ifferent to expectat ions, the Operat ion and M aintenance M anua lwas not on-s ite. It is Blue Drop Score (2010) 86.09% 80.25% 69.25% expected that job descr iptions for plant operat ions be inform ed by the O&M m anua lto System Design Supply Capacity (Ml/d) 55.5 (combined) 0.86 0.115 ensure that plant techno logy is operated and m ainta ined as per the m anua l. System Operational Capacity 31% 93% 100% Population Served by System 98 000 1 200 300 Ave. Daily Consumption per Capita (l) 175 >500 383 3. The third Blue Drop cert ificat ion for Fr iem ershe im evaded th is coveted status due to low Microbiological Compliance(12 months) 99.01% 100.00% 100.00% chem ica lcom pliance. Process opt imisat ion to address the Alum inium issue is urgent ly Chemical Compliance(12 months) 100.00% 87.50% 100.00% requ ired.

Performance Area Hebertsdale Lodewykstenk(Buisplaas) 4. The W ater Safety Planning process is to be rev ised to ensure that risk rat ings are am ended. s m e

t It cannot be acceptab le that all r isk are categor ised as low pr ior ity. s y S Water Safety Planning Process & Incident Response Management 94 94 Process Control, Maintenance & Management Skills 94 86 Monitoring Programme 100 58 Credibility of Sample Analyses 100 100 Submission of Results 100 100 Drinking Water Quality Compliance 100 100 Performance Publication 80 80 Asset Management 64 90 Bonus Scores 0.8 0.9 Penalties 0 0 Blue Drop Score (2011) 91.90% (↑) 90.83% (↑) Blue Drop Score (2010) 56.44% 44.94% System Design Supply Capacity (Ml/d) 1.1664 (yield) 0.12 (yield) System Operational Capacity - 50% Population Served by System 800 155 Ave. Daily Consumption per Capita (l) - 387 Microbiological Compliance(12 months) 100.00% No data Chemical Compliance(12 months) 100.00% No data

 WESTERN CAPE Page 33  WESTERN CAPE Page 34 Water Services Authority: Local Municipality Water Services Authority: Overstrand Local Municipality Water Services Providers: Oudtshoorn Local Municipality Water Services Providers: Overstrand Local Municipality

Municipal Blue Drop Score 2011: 36.88% Municipal Blue Drop Score 2011: 90.56%

Performance Area Oudtshoorn Performance Area Greater Buffelsrivier Kleinmond Stanford Oog s s m m e e

t t Hermanus s s y y S S Water Safety Planning Process & Water Safety Planning Process & Incident Response Management 26 61 62 Incident Response Management 88 90 90 89 Process Control, Maintenance & Process Control, Maintenance & Management Skills 15 13 3 Management Skills 80 70 80 90 Monitoring Programme 26 27 18 Monitoring Programme 96 93 93 69 Credibility of Sample Analyses 100 100 100 Credibility of Sample Analyses 100 100 100 100 Submission of Results 0 100 0 Submission of Results 100 100 100 100 Drinking Water Quality Compliance 45 45 10 Drinking Water Quality Compliance 70 100 85 100 Performance Publication 0 10 10 Performance Publication 100 100 100 100 Asset Management 0 0 0 Asset Management 67 88 93 93 Bonus Scores 0 0 0 Bonus Scores 5.5 2.1 3.0 2.1 Penalties 1.8 1.8 1.5 Penalties 0.3 0 0.2 0 Blue Drop Score (2011) Blue Drop Score (2011) 26.56% (→) 37.61% (↓) 20.24% (↓) 87.23%(↑) 95.07%(↑) 93.09% (↑) 95.15% (→) Blue Drop Score (2010) 75.31% 63.83% 60.06% NA Blue Drop Score (2010) NA 44.13% 45.38% System Design Supply Capacity (Ml/d) 24 5.5 5.8 1.3 System Design Supply Capacity (Ml/d) 10.5 30 0.4 System Operational Capacity 54% 58% 43% 88% System Operational Capacity NI 57% 100% Population Served by System 42 800 3 000 9 800 5 300 Population Served by System 15 000 97 403 2 500 Ave. Daily Consumption per Capita (l) 302 >500 254 215 Ave. Daily Consumption per Capita (l) - 176 160 Microbiological Compliance(12 months) 100.00% 100.00% 100.00% 100.00% Microbiological Compliance(12 months) 100.00% (2 months) 86.96% 84.62% (6 months) Chemical Compliance(12 months) 84.03% 96.91% 91.80% 100.00% Chemical Compliance(12 months) No data 100.00% (3 months) No data Performance Area Greater Gans Bay Buffeljagsbaai Baardskeer- Pearly Beach s

Regulatory Impression: m e

t dersbos s

Ashost of the Klein Karoo Nat iona lArtsFest ival wh ich draws big crowds of peop le itwou ld be expected y S that the m unicipa litywou ld be m ore vigilant towards dr ink ing water quality m anagem ent in its quest to Water Safety Planning Process & protect public health. Unfortunate ly anovera ll dec line was recorded since the last BlueDrop Incident Response Management 90 88 90 90 assessm ent. Process Control, Maintenance & Management Skills 89 90 89 90 The Inspectors Panel not edthe follow ing: “ The BDS was poorly populated for the virtual assessment. The Monitoring Programme 85 70 70 100 Credibility of Sample Analyses 100 100 100 100 Municipality was well represented at the Confirmation Assessment, but one of the representatives had a Submission of Results 100 100 100 85 hostile attitude and in some cases was reluctant to divulge information. The other representatives were Drinking Water Quality Compliance 100 20 100 100 accommodating and attempted to answer all questions posed. Unfortunately we did not receive all the Performance Publication 100 100 100 100 information we were promised at the Confirmation Assessment and so the Blue Drop scores have Asset Management 81 85 78 93 remained fairly low.” Bonus Scores 2.1 7.5 2.7 2.4 Penalties 0 0 0 0.2 Findings Blue Drop Score (2011) 95.10% (↑) 75.37% (→) 93.68% (→) 94.31% (→) 1. The poor microb iologica lcom pliance has becom e a trend that requ ires drast ic measures to Blue Drop Score (2010) 63.81% NA NA NA ensure that the hea lth ofall res idents and visitors are pr otected. Disinfect ion opt imisat ion System Design Supply Capacity (Ml/d) 6.5 0.08 0.15 1.5 is to be done as a pr ior ity. System Operational Capacity 62% 100% 17% 24% Population Served by System 15 900 290 230 900 Ave. Daily Consumption per Capita (l) 253 275 110 400 2. The m unicipa lity is encouraged to deve lop a portf olio of ev idence dur ing the year to ensure Microbiological Compliance(12 months) 99.04% 93.33% 100.00% 100.00% that all inf orm ation is availab le for assessm ent. This shortcom ing com promised the Blue Chemical Compliance(12 months) 100.00% 100.00% 100.00% 100.00% Drop perf orm ance th is as we ll.

 WESTERN CAPE Page 35  WESTERN CAPE Page 36 Regulatory Impression: The im provem ent of OverstrandLoca lM unicipa lity’s Blue Drop perf orm ance is m ost rem arkab le, since Water Services Authority: Prince Albert Local Municipality obta ining the recogn ition in term s of cert ificat ion for 3 system s takes comm endab le comm itm ent.This Water Services Providers: Prince Albert Local Municipality ded icat ion ev ident lygoes beyondthe object ive of regulat ory recogn ition for exce llent dr ink ing water qua lity m anagem ent, but has been adopted as the norm for bus iness henceforth.The Departm ent wish Municipal Blue Drop Score 2011: 70.72% to app laud th is approach. Performance Area Klaarstroom Leeugamka Prince Albert s m

There however rem ains room for im provem ent. It is requ ired that attent ion is given to treatm ent e t s y

opt imisat ion in Greater Herm anus and Kleinm ond t o ensure that the chem ica lc om pliance trend S im proves towards the nat iona l standard expectat ion. Water Safety Planning Process & Incident Response Management 88 80 88 The techn ica l ver ificat ion (Preekstoe l) revea led the follow ing findings: Process Control, Maintenance & Management Skills 69 35 75 1. A good logbook system is be ing im plem ented but unfortunate ly se lect ive record ings are Monitoring Programme 81 81 81 m ade. It was found that equipm ent fa ilure and other events were not captured in this Credibility of Sample Analyses 66 67 65 book. The sam e goes forthe expens ive in- line m onitor ing dev ices of wh ich not allread ings Submission of Results 100 100 100 are captured. Also no record ings on regu lar operat ions, such as des ludg ing wh ich is Drinking Water Quality Compliance 20 65 65 requ ired to en sure effect ive treatm ent. Performance Publication 75 75 75 Asset Management 32 32 32 2. The eff icacy of the sand-f iltrat ion is quest ioned since Back- up blowers not be ing in work ing Bonus Scores 6.1 4.7 3.9 order and filter m edia not being up tostandard either. Penalties 0 0.2 0.1 Blue Drop Score (2011) 60.86%(↓) 69.65%(↑) 73.00% (↑) Blue Drop Score (2010) 62.75% 55.25% 47.00% System Design Supply Capacity (Ml/d) NI 0.5 2.5 System Operational Capacity NI NI NI Population Served by System 3 000 3 000 9 000 Ave. Daily Consumption per Capita (l) - - - Microbiological Compliance(12 months) 88.46% (11 months) 96.15% (11 months) 96.46% (11 months) Chemical Compliance(12 months) 100.00% (11 months) 93.06% (11 months) 100.00% (4 months)

Regulatory Impression: The perf orm ance im provem ent of Pr ince Albert Loca lM unicipality is rem arkab le, even m ore so when cons ider ing the fact that this is a sm all m unicipa lity with lim ited resources and ec onom ic investm ent. The Departm ent sa lutes the dedicat ion of the off icials respons ible for the treatm ent and m anagem ent of dr ink ing water.

There rem ains space for improvem ent accord ing to the follow ing findings:

Findings 1. The microb iolog ica lcom pliance of the Klaarstroom system is we ll be low the expected standard. The m unicipality is requ ired to im prove disinfect ion.

2. The water safety plann ing process st ill requ ires a full SANS 241 to inform on all t he poss ible r isks, wh ich needs to be included as part of the m onitor ing programm e.

3. Asset m anagem ent m ust be im proved; comm ence by ensur ing that all requ ired inform ation necessary for planning and m anagem ent are sourced and used to ensure effect ive use of infrastructure.

 WESTERN CAPE Page 37  WESTERN CAPE Page 38 Water Services Authority: Saldanha Bay Local Municipality Water Services Authority: Stellenbosch Local Municipality a a Water Services Providers: West Coast DM Water Services Providers: Stellenbosch LM; City of Cape Town

Municipal Blue Drop Score 2011: 87.69% Municipal Blue Drop Score 2011: 95.74%

Performance Area Saldanha Bay a Performance Area Stellenbosch Franschoek Blackheath a s s m m e e t t s s y y S S Water Safety Planning Process & Water Safety Planning Process & Incident Response Management 74 Incident Response Management 100 100 92 Process Control, Maintenance & Process Control, Maintenance & Management Skills 95 Management Skills 70 70 90 Monitoring Programme 89 Monitoring Programme 100 100 100 Credibility of Sample Analyses 80 Credibility of Sample Analyses 100 100 100 Submission of Results 100 Submission of Results 100 100 100 Drinking Water Quality Compliance 80 Drinking Water Quality Compliance 100 0 98 Performance Publication 75 Performance Publication 100 100 100 Asset Management 88 Asset Management 93 82 85 Bonus Scores 4.4 Bonus Scores 1.2 10.8 1.5 Penalties 0 Penalties 0 0.2 0 Blue Drop Score (2011) 87.69% (↑) Blue Drop Score (2011) 97.11% (↑) 75.02% (↓) 96.34% (↑) Blue Drop Score (2010) 80.84% Blue Drop Score (2010) 95.02% 94.11% NA System Design Supply Capacity (Ml/d) 72 System Design Supply Capacity (Ml/d) 38 (combined) 2 430 System Operational Capacity 72% System Operational Capacity 71% 100% 44% Population Served by System 83 323 Population Served by System 85 000 12 000 5 000 Ave. Daily Consumption per Capita (l) >500 Ave. Daily Consumption per Capita (l) 317 166 >500 Microbiological Compliance(12 months) 93.75%; WSP: 98.36% Microbiological Compliance(12 months) 97.79% 86.57% 100.00% Chemical Compliance(12 months) 100.00%; WSP: 98.31% Chemical Compliance(12 months) 95.45% 84.21% (4 months) 99.48%

Performance Area Faure a Wemmershoek a s m e

Regulatory Impression: t s y Sa ldanha Bay Loca lM unicipa lity together with great support of the W est Coast D istr ict M unicipa lity is S Water Safety Planning Process & perf orm ing rather we ll in com plying with the str ingent cr iter ia setby this regu lation programm e. With 100 95 s light int ens ificat ionof current process, the coveted Blue Drop status is imm inent. Incident Response Management Process Control, Maintenance & Management Skills 90 94 Monitoring Programme 89 78 Findings Credibility of Sample Analyses 100 100 1. The Microb iologica lcom pliance in the ret icu lat ion system requ ires further improvem ent. Submission of Results 100 100 The Loca lM unicipa lity is required to do a proper risk assessm ent (as per water safety plan Drinking Water Quality Compliance 100 88 requ irem ents), and to implem ent contro lm easures that will e ns ure im provem ent in Performance Publication 100 100 qua lity. The com prehens ive m onitor ingprogramm e is found to be im pressive. Asset Management 85 88 Bonus Scores 1.2 2.4 Penalties 0 0 Blue Drop Score (2011) 96.79% (↑) 93.40% (↑) Blue Drop Score (2010) NA NA System Design Supply Capacity (Ml/d) 450 250 System Operational Capacity 51% 78% Population Served by System 2 540 70 000 Ave. Daily Consumption per Capita (l) >500 >500 Microbiological Compliance(12 months) 97.66% 96.18% Chemical Compliance(12 months) 100.00% 99.48%

 WESTERN CAPE Page 39  WESTERN CAPE Page 40 Regulatory Impression: Water Services Authority: Swartland Local Municipality Ste llenbosch, together with the Cityof Cape Town (bulk prov ider in 3 system s), was found to m anage a dr ink ing water quality in exce llent fash ion. This ensured the allocat ion of Blue Drop cert ificat ion in3 of Water Services Providers: West Coast DM the 5 water supp ly system s. The Departm ent wish to congratu late these m unicipa lit ies on this prest igious ach ievem ent. Municipal Blue Drop Score 2011: 92.89%

The water qua lity com pliance in Franschoek is however sub-standard; records im ply both chem ical and Performance Area Malmesbury a Moorreesburg / Koringberg a s m

m icrob iologica lcom pliance to be we ll out of range. It is requ ired that th is m atter is pr ior itised for e t s y

urgent im provem ent. S Water Safety Planning Process & Incident Response Management 76 64 Process Control, Maintenance & Management Skills 89 89 Monitoring Programme 94 94 Credibility of Sample Analyses 93 93 Submission of Results 100 100 Drinking Water Quality Compliance 85 93 Performance Publication 100 100 Asset Management 100 97 Bonus Scores 3.1 3.0 Penalties 3.1 1.2 Blue Drop Score (2011) 92.88% (↑) 92.90% (↑) Blue Drop Score (2010) 71.94% 71.94% System Design Supply Capacity (Ml/d) 72 72 System Operational Capacity 72% 72% Population Served by System 23 650 4 950 Ave. Daily Consumption per Capita (l) - - Microbiological Compliance(12 months) 100.00%; WSP: 97.78% 100.00% (11 months); WSP: 97.78% Chemical Compliance(12 months) 98.21% 97.21%

Regulatory Impression: A m assive im provem ent was recorded since the last Blue Drop assessm ent; this can be accounted to the enhanced comm itm ent of of f icials from both Swartland and W est Coast m unicipa lit ies. Both these system s are on verge of being cert ified with the coveted Blue Drop status. The Departm ent wish to congratu late these m unicipa lit ies with th is exce llent perf orm ance and would encourage them to proceed in the similar fash ion.

Another comm endab le issue wou ld be the approach to asset m anagem ent. The W ater Serv ices Aud it report together with a deta iled asset reg ister im pressed since it conta ined all t echn ical inf orm ation as requ ired by the Blue Drop requirem ents.

It however very unfortunate that the inspectors detected that at least one fa ilur e (resu lt) was se lect ively om itted from being subm itted onto the BDS. This prevented the M alm esbury system from an even better score under the DWQ Com pliance Requirem ent.

Findings 1. The Swart land Loca lM unic ipa lity is encouraged to ex pand its m onitor ing of chem ica l determ inands at cr itica lcontro lpo ints within the ret icu lat ion system . Current ly no chem ical m onitor ing is recorded within the ret icu lat ion system . Those resu lts reported stem s from the W est Coast Distr ict M unicipality’s m onitor ing programm e.

2. The finding of data subm ission was discussed. It is reiterated that all com pliance ana lyses resu lts shou ld be subm itted to the Departm ent.

 WESTERN CAPE Page 41  WESTERN CAPE Page 42 Water Services Authority: Swellendam Local Municipality Water Services Authority: Theewaterskloof Local Municipality b Water Services Providers: Swellendam Local Municipality Water Services Providers: Theewaterskloof LM; Overberg Water

Municipal Blue Drop Score 2011: 80.50% Municipal Blue Drop Score 2011: 75.41%

Performance Area Botrivier Genadendal Genadendal Performance Area Swellendam Buffeljags- Suurbrak Barrydale s s m m e t

e (Voorstede) s t rivier s y y S S Water Safety Planning Process & Water Safety Planning Process & 55 53 53 Incident Response Management 86 81 89 81 Incident Response Management Process Control, Maintenance & Process Control, Maintenance & 73 35 35 Management Skills 79 70 50 80 Management Skills Monitoring Programme 89 74 46 50 Monitoring Programme 55 44 44 Credibility of Sample Analyses 100 100 100 100 Credibility of Sample Analyses 83 100 82 Submission of Results 100 100 100 100 Submission of Results 100 100 100 Drinking Water Quality Compliance 90 20 0 3 Drinking Water Quality Compliance 100 20 100 Performance Publication 100 100 100 80 Performance Publication 80 80 80 Asset Management 85 51 61 45 Asset Management 23 35 55 Bonus Scores 1.4 0 6.5 6.7 Bonus Scores 4.7 7.7 4.2 Penalties 0.3 0.3 0.6 0.5 Penalties 1.1 0.2 0.2 Blue Drop Score (2011) 90.94% (↑) 60.14% (↓) 58.48% (↓) 57.33% (↓) Blue Drop Score (2011) 76.39% (↑) 52.31% (↑) 75.33% (↑) Blue Drop Score (2010) 67.00% 71.00% 60.55% 65.50% Blue Drop Score (2010) 59.94% 30.94% 35.94% System Design Supply Capacity (Ml/d) 4.8 0.24 0.5 1.4 System Design Supply Capacity (Ml/d) 1.6 0.4 1.84 System Operational Capacity 65% 58% 40% 64% System Operational Capacity 106% 50% NI Population Served by System 30 000 2 500 10 000 10 000 Population Served by System 4 952 2 105 8 515 Ave. Daily Consumption per Capita (l) 104 56 <50 90 Ave. Daily Consumption per Capita (l) 343 95 164 Microbiological Compliance(12 months) 97.78% 93.33% 88.89% (8 months) 91.67% (9 months) Microbiological Compliance(12 months) 100.00% 91.67% 96.77% Chemical Compliance(12 months) 100% (11 months) 100% (10 months) 100.00% 100.00% Chemical Compliance(12 months) 100.00% 100.00% 100.00% Performance Area Grabouw Greyton Riversonderend a s m e t

Regulatory Impression: s y The m unicipa lity m anages t he Swe llendam system with the requ ired exce llence but unfortunate ly S Water Safety Planning Process & s imilar perf orm ance is not duplicated in the other 3 system s. Even though reasonab lygood scores were Incident Response Management 53 53 53 ach ieved recorded microb iolog ica l com pliances are not accord ingto expectat ions. Process Control, Maintenance & Management Skills 33 75 35 The inspectors wer e very m uch im pressed with anexcept iona lef f ort to get wat er safety planning Monitoring Programme 66 55 51 process in place. Them unicipa lity is rem inded that the cont inuat ion of this r isk-based approach is Credibility of Sample Analyses 80 66 81 param ount. The quality ofdr ink ingwater supp lied by the system s of Buffe ljagsr ivier, Suurbarkand Submission of Results 100 100 100 Barryda le will be nef it from effect ive water safety planning im plem entat ion. W hilst im press ive it is Drinking Water Quality Compliance 70 100 70 certa inly not perfectas yet. Performance Publication 80 80 80 Asset Management 15 55 43 Bonus Scores 6.1 4.1 6.6 Findings Penalties 1.1 0.9 1.1 1. The m onitor ing programm e isyet to be im proved accord ing to the risk based watersafety Blue Drop Score (2011) 64.10% (↑) 79.58% (↑) 67.52% (↑) p lanning process. A full SANS 241 is tobe done dur ing the season of highest risk (e.g. after Blue Drop Score (2010) 51.94% 35.94% 55.44% f irst ra ins) to inf orm risk elem ents that shou ld be inc luded in the m onitor ingprogramm e. System Design Supply Capacity (Ml/d) 6 2.9 2.4 System Operational Capacity 87% NI 142% 2. The inspectors were not conv incedthat site-spec ific operat ions and m aintenance m anua ls Population Served by System 56 244 1 926 5 144 are in place at all of the treatm ent fac ilit ies. The m unicipality is to ensure that process Ave. Daily Consumption per Capita (l) 92 - 276 contro llers are conversant with the content of these m anua ls. Microbiological Compliance(12 months) 100.00% 100.00% 100.00% Chemical Compliance(12 months) 73.40% 97.30% 89.53%

 WESTERN CAPE Page 43  WESTERN CAPE Page 44 Water Services Authority: West Coast District Municipality a Performance Area Tesselaarsdal Villiersdorp Caledon Water Services Providers: West Coast District Municipality s m e

t (Overberg) s y S Municipal Blue Drop Score 2011: 97.08% Water Safety Planning Process & 53 53 63 Incident Response Management Performance Area Algeria Bitterfontein Kliprand Process Control, Maintenance & s m

73 38 98 e

Management Skills t s y Monitoring Programme 44 51 93 S Water Safety Planning Process & Credibility of Sample Analyses 76 73 75 98 100 100 Submission of Results 100 100 90 Incident Response Management Process Control, Maintenance & Drinking Water Quality Compliance 100 44 78 Management Skills 74 98 13 Performance Publication 80 80 80 Monitoring Programme 0 100 15 Asset Management 35 35 97 Credibility of Sample Analyses 100 100 100 Bonus Scores 4.8 7.0 3.6 Submission of Results 0 100 0 Penalties 0.9 1.1 1.1 Drinking Water Quality Compliance 5 100 63 Blue Drop Score (2011) 76.36% (↑) 58.90% (↓) 88.62% (↑) Performance Publication 25 100 100 Blue Drop Score (2010) 59.94% 66.69% 86.63% Asset Management 48 70 40 System Design Supply Capacity (Ml/d) 0.12 2.9 9.5 Bonus Scores 0 0.3 3.2 System Operational Capacity 100% 100% 63% Penalties 0.3 0 0.5 Population Served by System 1 151 11 123 18 024 Ave. Daily Consumption per Capita (l) 104 261 332 Blue Drop Score (2011) 38.15% (→) 95.61% (↑) 60.69% (↑) Microbiological Compliance(12 months) 100.00% 94.44% 97.20% Blue Drop Score (2010) NA 60.43% NA Chemical Compliance(12 months) 100.00% 100.00% 99.35% System Design Supply Capacity (Ml/d) 0.12 0.6 (yield) 0.12 (yield) System Operational Capacity NI 37% NI Population Served by System 100 7 199 490 Regulatory Impression: Ave. Daily Consumption per Capita (l) - 308 - Microbiological Compliance(12 months) 41.67% (3 months) 97.69% 100.00% (3 months) Overa ll t he Blue Drop perform ance of Theewatersk loof Loca lM unicipality im proved sign ificant ly. The Chemical Compliance(12 months) 100.00% (1 month) 95.00% 93.33% (1 month) Departm ent therefore wishes to sa lute th is comm endable dedicat ion wh ich m akes enhancem ent of this k ind poss ible. Performance Area Swartland Withoogte

s (Bulk System) (Bulk System) m e t However there rem ainsroom for cons iderab le in-roads to be m ade in the var ious areas of thestr ingent s y cr iter ia set. This will o n ly be poss ible if a concerted effort of both off icials (m anagem entand S pract itioners) and dec ision-m akers generate m omentum towards the target of exce llence. It is noted Water Safety Planning Process & Incident Response Management 93 100 that the joint eff ort bet weenTheewatersk loof and Overberg W ater once again ensured for a reasonab le Process Control, Maintenance & good showing under the Caledonwater supp ly system . Management Skills 95 98 Monitoring Programme 100 100 Credibility of Sample Analyses 100 100 Findings Submission of Results 100 100 1. The water safety plan tab led at the assessm ent was found to be prom ising, aiming in the Drinking Water Quality Compliance 96 88 r ight direct ion, but with variouselem ents st ill to be inc luded or im proved. The m onitor ing Performance Publication 100 100 programm e shou ld be inform ed by the ident ified risks and cr itica lcontro lpo ints ident ified Asset Management 100 100 through this process. Bonus Scores 0.4 0.8 2. The nam ing of water supp ly system s are recomm ended to be rev ised to rather descr ibe the Penalties 0 0 area supp lied with water instead ofthe water treatm ent plant descr iptor. This is a m ere Blue Drop Score (2011) 97.42% (↑) 96.96% (↑) recomm endat ion. Blue Drop Score (2010) NA NA 3. The m onitor ing of free ch lorine leve ls in all system s is requ ired. System Design Supply Capacity (Ml/d) 29.1 72 4. The operat ions at the Grabouwtreatm ent plant are far from des irab le. The cond ition of the System Operational Capacity 60% 72% p lant requ ires urgentattent ion and investm ent. It does not bode we ll w ith a fac ility treat ing Population Served by System 77 524 124 000 dr ink ing water to be in such a state. Ave. Daily Consumption per Capita (l) 225 418 5. A num ber of system s are operat ing ator over des ign capac ity. This is an unsusta inab le Microbiological Compliance(12 months) 97.78% 98.36% Chemical Compliance(12 months) 98.21% 98.31% s ituat ion that requ ires planning forsign ificant cap ita l investm ent to cont inuous ly securethe supp ly of safe dr ink ingwater.

 WESTERN CAPE Page 45  WESTERN CAPE Page 46 Regulatory Impression: W est Coast Distr ict M unicipa lity ser ious ly im pressed with its ded icated perform ance as a BulkW ater Water Services Authority: Witzenberg Local Municipality Serv ices Prov ider. Th is remarkab le perf orm ance trans lated into a num ber of system s be ing cert ified with Water Services Providers: Witzenberg Local Municipality B lue Drop status. The Departm ent wishes to sa lute the att itude that served as cata lystfor this sign ificant im provem ent since the last assessm ents. Municipal Blue Drop Score 2011: 97.56%

The rega ining of Blue Drop status for Bitterfonte in (where W est Coast DM is bothauthor ityand Performance Area Ceres Wolsle Tulbagh s m

prov ider) serves as further ev idence of the discussed level of ded icat ion. The inspectorswere im pressed e t s y

bythe recept iveness ofthe off icialsto recomm endat ions m ade by the regu lator. E.g. am endm entswere S s wiftly m ade on the BlueDrop System (BDS) to ensure adherence to regu latory expectat ions. Water Safety Planning Process & Incident Response Management 91 100 100 Process Control, Maintenance & On the m unicipality’s request the Departm ent partook in the endeavour to im prove thecom pliance 100 80 80 s ituat ion in Algiers. The Municipality’s intervent ion inc luded comm unity consultat ion wh ich has been Management Skills conducted in comm endab lefash ion.The introduct ion of disinfect ion will s ur e ly ensure m assive Monitoring Programme 100 100 100 im provem ents with in thenext report ing cycle. The sam e leve lof comm itm ent is expected for thewater Credibility of Sample Analyses 98 98 99 supp ly of Klipr and. Submission of Results 100 100 100 Drinking Water Quality Compliance 100 100 90 Performance Publication 100 100 100 Asset Management 100 82 100 Bonus Scores 0.1 1.4 0.9 Penalties 1.8 1.8 1.9 Blue Drop Score (2011) 98.75%(↑) 96.55%(↑) 95.68%(↑) Blue Drop Score (2010) 96.15% 89.75% 92.00% System Design Supply Capacity (Ml/d) 10.5 7 2.76 System Operational Capacity 99% 34% 64% Population Served by System 41 339 10 132 64 Ave. Daily Consumption per Capita (l) 251 235 - Microbiological Compliance(12 months) 100.00% 100.00% 100.00% Chemical Compliance(12 months) 100.00% 100.00% 100.00%

Performance Area Op Die Berg Prince Alfred Hamlet s m e t s y S Water Safety Planning Process & Incident Response Management 100 100 Process Control, Maintenance & Management Skills 90 80 Monitoring Programme 100 100 Credibility of Sample Analyses 97 97 Submission of Results 100 100 Drinking Water Quality Compliance 80 100 Performance Publication 100 100 Asset Management 100 100 Bonus Scores 2.1 0.3 Penalties 2.1 1.9 Blue Drop Score (2011) 95.00%(↑) 98.19%(↑) Blue Drop Score (2010) 93.50% 95.00% System Design Supply Capacity (Ml/d) 0.61 2 System Operational Capacity 52% 90% Population Served by System 3 122 6 457 Ave. Daily Consumption per Capita (l) 102 279 Microbiological Compliance(12 months) 96.30% 100.00% Chemical Compliance(12 months) 100.00% 100.00%

 WESTERN CAPE Page 47  WESTERN CAPE Page 48 Regulatory Impression: Once again an im press iveperf orm anceby Witzenberg Loca lM unicipa lity. The Departm entwish to congratu late th is waterserv ices author ity (W SA) wh ich has proven that the size of a m unicipa lity is not to be the determ iningfactor of the success within the Blue Drop Cert ificat ion programm ebut rather the ded icat ionto diligent ly adhere to thestr ingent cr iter iaset.

I n the wor ds of the LeadInspector: “ The WSA has shown high level of commitment throughout the

whole process. The officials have put more effort in the preparation for the 2010/11 assessment; this was proven based on the availability and the quality of the information presented during the on-site assessment and the information on the Blue Drop System. The level of commitment from the (lessonmanagement learning), side it contributed could benefit as otherwell. ThisWSA's is”. one of the municipalities which can be used as a case study

Th is perf orm ance just ifies a place in theNat iona l Top 10 Blue Drop perform ers.

 WESTERN CAPE Page 49