Capability Statement

PERISHABLE LOGISTIC SOLUTIONS Central Food Retail (Tops) FDC Operational Improvement

Operational Improvement • We did a complete review of existing operations, storage & handling activities in order to increase the usable life of an out of capacity FDC. • This included work flow, inbound handling, racking reconfiguration, rezoning, and direct handling. • Introduction of roll cage security covers to reduce high levels of delivery shrink. Introduction of thermal roll-cage cover to reduce bottlenecks with Olivo boxes. • Relocated car parking & yard area to improve the flow of logistics vehicles in the yard. Tops Thailand (Supermarket & Cstore concept design) DC

Operational Improvement Scope • Concept, Central Retail Dry & Fresh Supermarket & Cstore DC Concept Design (including Family Mart). Challenge • Develop Functional Requirements & Concept Integration of supermarket & Family Mart C-store logistics functions. Our Solution Result • Strategic : Assess & propose concept design • Semi automation concept solution for replacement Dry & Fresh DC, review of chilled for carton sortation / loose item picking for Supermarkets & frozen deliveries. & Cstore. Cstore DC operations – National Retailer Vietnam

The issue: not able to fulfill growing daily orders (+50% in past PROPOSE PROCESS 3 months). High claim rate 40%. Application of Barcode Scanner after Picking

ASSESS DESIGN TEST IMPLEMENT

Picking by trolley Packing station

Key bottlenecks • People - Operations • Mobilize team: • One-month high care identified in: - team tasks clarification. IT, OPS, Store, period, two-months Transport. stabilization. • People • Process - Picking-check- Seal off for each finish pack process re-design, • Reorganize layout • KPI tracking scanning TOTE • Process layout improvements. (physical & communication • System • System - WMS review: & system) Train update to key barcode pick pack warehouse team on stakeholders. Item < than 5 pcs: scan 1 by 1 check process. new process. • Kaizen: improvements • Run barcode identification & run by Scan until finish all piece Item > than 5 pcs: confirmation process floor team. Picking item in the order input manually on new stores orders.

Manpower stabilized, Distribution center upgraded, Process streamlined & system supported. KPIS: claim rate stabilized at 5%. 99.5% order shipped as per schedule. Metro Cash & Carry Vietnam – Fresh Distribution Network

Set up fresh distribution network for modern trade retailer to support sourcing initiatives & induce cold chain practices.

Metro Cash & Carry Vietnam Business Challenges The Results was the leading modern trade • Support sourcing initiatives for fresh supply (expansion work with wholesaler focusing on B2B in farmers) & induce cold chain practices to serve modern trade retailer: • Nationwide fresh distribution network able to Vietnam. need of an integrated distribution network to serve nationwide stores serve fish, F&V, frozen & chilled processed from different fresh produces origin locations. goods daily to stores. 70% With 15 stores operating of fresh goods delivered via centralized nationwide, it focused network. to serve Horeca & trader Our Solution businesses. F&V collecting platform in Dalat: • Cold chain standards implementation with QC check points & good handling practices Fresh Supply was a key • Set up a collecting platform in the heart of Dalat vegetables producing in place (use of reusable plastic crates, quick region to support daily supply of veggies direct from producing area. Set competitive advantage to build test pesticides control, thermal cover trust especially with Horeca up HACCP certified facility to introduce basic hygiene rules & cold chain practices. protection). Vietnam Businesses which are in needs Supply Chain Sustainability award 2012. of daily fresh from trusted Fresh Fish Collecting center in Mekong Delta • Enable direct souring from producing source. • Set up a collecting center for fresh fish in Mekong delta to support daily area & 1st step to traceability with fresh fish supply handling & pre processing. MCCVN was highly involved in collaborative farmers / organizations. farmers cooperation program to • Set up HACCP certified facility to introduce basic hygiene rules & cold Development of METROGAP with promote Good Agriculture chain practices. 100++ trained & certified farmers. Practices. • X docking chilled & perishables in Binh Duong & Ha Noi. • Operate fresh consolidation platform to combine receiving/ storage of perishables (import perishables, frozen, chilled processed goods) & goods from local collecting center. Set up centralized supply of fresh to the nationwide stores network. Metro Cash & Carry Vietnam – North FDC Cross Dock: Bac Ninh

• An existing building to convert to a new fresh X docking warehouse. • Operations Plan Use building of DHL warehouse. • Handle central stock for North stores (meat, D&F, chilled). • Handle all X docking of Fresh to North stores. • Handle local suppliers centralization (D&F, F&V=FS). • Preferred supplier for F&V North local. • Handle all local supply of F&V. • New F&V pack house. • Deliver to Store. Program Manager – 130 Hypermarkets (Oracle Retail) Thailand

Scope • Working for Logic Info Systems the client being Siam Makro (130 Cash & Carry stores Thailand) Program Manager Information Systems, on & offshore development & support, Capability Development, Applications, Reports, New functional Development, Integration B2B, Batch support, Reporting Analytics, Retail price management. Database management. Various enhancement & module upgrades. Challenge • 24/7 systems & application support for Makro Cash & Carry 130 national stores. • Project in Distress due to implementation issues, high turnover in Project management.

Our Solution • Post Implementation stabilization Issue reduction, Internal Capability Development. • IT application & systems specialists, 20 offsite batch support, integration & development team members. Interfacing with Makro functional & multiple vendor support. Supermarket & C-store DC Design: Saigon Coop Vietnam

Scope • Concept, Review of Saigon Coop strategy, SCM requirements & projected throughput demands. • Concept design of layout of automated supermarket & Cstore warehouse. Challenge • The largest local supermarket chain operator in Vietnam & rapidly growing multi format retail chain. Supported the operations description for a 55,000 sqm new facility (45,000 pallet positions). • Justification of commissioning & operational feasibility (design considerations)Mentoring of retail staff in DC design & WMS issues. Our Solution • Strategic Roadmap, intensive key man coaching, deigsn for a new semi automated Dry DC that matched the realistic environment of SGC in regard to implementation capability. Result • This DC concept formed part of the new SGC strategic roadmap. Completed Projects: Extend F&V Facility Dalat / LamDong

Concept design & implementation Core operations in this interim of a commercial building to be a fresh produce packing house included: processing facility to support Frozen Storage • Supplier Liaison & Logistics Import Fruit, Dairy, F&V packhouse Basic • Fresh Buyer Coordination Processing and Concept Design for Strategic • Business Case preparation & Supply Chain Flows Facility. • Cross Dock & In transit merging of other freight • Frozen / Import Chilled Fruit / Dairy • Receiving, checking & unloading • Pre-Cooling, repack, crating & palletization • Packaging, including some grading, sizing & bagging • Dispatch, checking & loading • Parallel planning for replacement facility Concept Design of International Air cargo Perishable Facility

Scope • Concept, Design & Architects brief / RFQ pack for 8,000sm perishable handling aircargo terminal – Singapore Airport. Coolport@Changi the facility, built at a cost of S$16.5 million & is now operational. (Worked through the Prime Contractor HPL) Challenge Our Solution • Develop operational concept, design & implementation plan for • Strategic Opportunities assessment, mapped a state-of-the-art perishable aircargo terminal all key supply chain activities & metrics. Design for Singapore Airport Terminal Services (SATS). Initially proposed & activation plan of new integrated perishable handling as a standalone contract – a Prime Value-added logistics service facility supporting high volume aircargo transfer & import provider was appointed to satisfy diligence requirements. / export movements. Developed an operational Subsequent design, operating concept, cold chain handling implementation blueprint covering all aspects of the practices were developed. perishable handling, assisted in the presentation of Capital investment proposal. Result • Ability to better process & forward perishable cargo such as fresh produce & pharmaceuticals, Coolport is expected to create new trade flows through Singapore. The facility is currently about 60 per cent utilized & is expected to reach full capacity in two years. Tops Supermarkets (China) Shanghai Fresh DC

Scope • Tops (Ahold Asia Pacific) 5 country Dry & fresh DC logistics & transport implementation implementation/ Integration / Operations Fresh DCs In-house operations 7 3PL transport. Project functional supervision / Fresh processes. Challenge • Develop Program Director (as VP Logistics) Tops China – First modern trade Fresh DC in China. • Wet (Fresh) DC – (Shanghai) internal fit-out / operational activation basic inventory controls project duration 12 months.

Result • Central receiving of fresh produce / QA chilled / fresh chilled / store delivery. Tops Supermarket Thailand: Fresh DC

Scope • Concurrent Construction / Implementation / Integration / Operations Fresh DCs Build Own Operate Transfer Project in conjunction with private operator World Fresh. Project functional supervision / Fresh processes. Challenge • Wet (Fresh) DC (Bangkok) internal fit-out / operational activation MRP IT systems integration (new concept design undertaken for replacement facility) project duration 12 months.

Our Solution • Design & activation plan of new integrated perishable handling facility. Result • Ability to better process & forward perishables. • Central receiving of fresh produce / QA chilled / Fresh Cuts / ready to eat meal bakery. Semi-Auto DC Concept Design: Segou Supermarkets China

Scope • Concept, Review of Segou DC (fixed) site characteristics & projected throughput demands. Challenge • Working for Jiangsu Supply & Marketing General Cooperative & its associates, as investors in Segou Supermarket Co., Ltd. The largest supermarket chain operator in Jiangsu province, China & ranked the 7th in sales value among all retail chain operators. At the time Segou was the franchisor of 502 Segou supermarkets & convenience stores in Jiangsu, Anhui, Shandong & Henan provinces. This DC formed part of the new Distribution network.

Result • Redesign of layout (into simplified/flexible format) with comparison against automated option Preparation of outline operations description 35,000sqm (25,000 pallet positions) Justification of commissioning & operational feasibility (design considerations) Continual mentoring of retail staff in DC design & WMS issues. Coles-Myer Hi Tech automated retail DC Concept Design

Scope • Undertook a major business improvement program with Australia’s largest provider of 3PL transport to improve delivery & service delivery quality in support of 76 national department stores. Challenge • Project managed a $60M AUD high tech fully automated distribution centre project. Responsible for the concept design & implementation of a fully integrated wiring & building management system – winning a national innovation award for a DC facility.

Result • Led workforce reform & motivation programs resulting in 15% improvement in productivity with full union support. Design & Implementation: Semi- Automated RDC Singapore

Scope • Undertook a Strategic Assessment of multiple business lines, implementation blueprint, implementation management for IBM South Asia. (facility channels, logistics) Implementation of multi Client Regional DC (Singapore based). Challenge • Multiple business lines, sub-optimal systems, processes, convoluted marketing channels, over-extended order to delivery lead time, focus on cost not service, multiple service providers managing on cut throat margins, no centralized logistics, inventory blowout. • Strategic opportunities assessment, mapped all key supply chain activities & metrics. Gaps & issues resulting in an implementation of quick hit improvements. • Design & activation of new consolidated fulfillment facility to allow improved channel management by service providers. Result • Developed an operational implementation blueprint covering • Led Consolidated logistics for each product all aspects of the business: trained internal supply chain team channel, one off inventory savings, recurring to drive improvements. overhead reductions, improved service levels • Fought off corporate anti-bodies. Reviewed delinquent service contracts, drove & lower cost logistics infrastructure. One- new business opportunities such as alternate manufacture of IBM laptops month through ACER. ROI on $1M USD systems investment! CONTACT US

If you would like to know more about our services and how we can help your business please contact us at:

Chris Catto-Smith (Managing Director) Tel: +66 81 735 7617 Email: [email protected]

Chris Reichert (Operations Manager) Tel: +66 (0) 85 803 4809 Email: [email protected]

Mathilde Tran (Vietnam based enquiries) Tel: +84 985018980 Email: [email protected]

http://www.freshport.asia/