Annual Report 2017 Annual Report Regeneration Construction Who we are
Morgan Sindall Group is a leading UK construction and regeneration group. We offer support at every stage of a project’s life cycle through our six divisions of Construction & Infrastructure, Fit Out, Property Services, Partnership Housing, Urban Regeneration and Investments.
What we do An overview of our market Our Group strategy
Our construction services Four macroeconomic trends We specialise in construction include design, new build, fit out, will support long-term growth in and regeneration, investing cash refurbishment and property the Group: the housing shortage; from our construction activities maintenance, working on investment in infrastructure; in long-term regeneration standalone projects or through population growth; and pressure programmes. This strategy is strategic alliances. In regeneration on the public sector to achieve supported by our objectives of we work in close partnership with savings in managing their assets. winning work, retaining talented landowners, local authorities and We target growing markets people, a disciplined use of housing associations to revive cities that match our expertise. capital, maximising resources with mixed-use developments. and innovating.
See inside front cover See pages 4 to 5 See pages 16 to 17
Our structure and approach Our core values and commitments How we manage our business
We are a decentralised We share one set of core values We measure our performance organisation. Our divisions have throughout the Group that guide using financial and non-financial the autonomy to meet the needs our approach to everything we performance indicators related to of their markets and the flexibility do. Aligned to these values, our our strategic objectives. Principal to innovate and react quickly to Group-wide Total Commitments risks are identified and managed opportunities. The Group is also to being a responsible business at divisional and Group level. cohesive. Our divisions achieve support our strategy and are Our risk governance system is synergies by sharing opportunities measured against performance designed to ensure that risks and collaborating on schemes. targets. are reviewed at every level.
See pages 24 to 47 See pages 15 and 17 See pages 48 to 60
Our 2017 annual report is part of a suite of publications that also includes our 2017 responsible business report and environmental, social and governance data sheet. All reports can be downloaded from our website at morgansindall.com. (The responsible business report and data sheet will be available from mid-April 2018.)
FRONT COVER: 55 Colmore Row, Birmingham. Three new floors and refurbishment of existing space delivered by Construction & Infrastructure, while retaining the Grade II listed Victorian terrace façade. In the same building, Fit Out completed two floors of office space for international law firm, Pinsent Masons, and in 2018 will be carrying out two further projects for RICS and Savills. Construction Atglance a * Adjusted is defined as before intangible amortisation of £1.2m (2016: intangible amortisation of £1.4m and (in the case of earnings per share) deferred tax credit due to changes in the statutory tax rate of £0.7m). The following strategic report is given on an adjusted basis, unless otherwise stated. otherwise unless basis, adjusted an on given is report strategic following The £0.7m). of rate tax statutory the in to changes credit due tax deferred share) per earnings of case the (in and £1.4m of amortisation intangible (2016: £1.2m of amortisation intangible before as defined is * Adjusted £ & Infrastructure Construction break avoluntary after work back to programme to attract people areturnships and launched Workplace Wellbeing Index, Mind’s, charity, health the mental Award-winning participant in business Responsible consultancy. engineering and design a multidisciplinary offers BakerHicks retail. and leisure defence, commercial, industrial, healthcare, in education, services tunnel design; and construction water and nuclear markets, including energy, aviation, rail, highways, the in services infrastructure Provides and construction Delivering vital UK infrastructure £8.9m 2016: £ —adjusted* profit Operating £1,321m2016: £ Revenue Page 28 2016: (£2.0m) 2016: Operating profit/(loss) — adjusted* 46 Page Investments 0.5 20.4 1,395 (see page 31) m m m The Group is structured around our two distinct but complementaryconstructionactivities, regeneration. and .
property assets. under-utilised to develop partnerships strategic various through Provides the Group with construction and regeneration opportunities opportunities through strategic partnerships Securing long-term construction and regeneration to drive behavioural change. to drive behavioural a consultant-led programme and house in app developed asafety include safe on site people to keep initiatives New business Responsible to occupiers. direct services build and interior design office provides Lovell Morgan education and retail banking. further offices, government local and central commercial, in refurbishment and out fit in specialises Overbury Fit out and refurbishment expertise 2016: £27.5m 2016: £ —adjusted* profit Operating £634m 2016: £ Revenue Page 32 Out Fit 39.1 735
m m helping them back into work. back helping them unemployed and people investing in retraining local model, enterprise social in the leader market A recognised business Responsible sector. public wider the and maintenance to social housing Provides response and planned maintenance programmes Integrated property Operating (loss)/profit — adjusted* £55m 2016: £ Revenue 36 Page Services Property 2016: £0.7m2016: (£ 66 1.3 m m)
employment schemes. particularly through apprenticeship and local authorities and housing associations, communitieslocal through relationships with Continually develops close connections to business Responsible and refurbishment. contracting and planned maintenance build and design rent, social/affordable for and sale market open for homes developing mixed-tenure developments, building and include Activities associations. housing and authorities local with partnerships in Works Housing-led regeneration 2016: £13.4m2016: £ —adjusted* profit Operating £433m2016: £ Revenue 38 Page Housing Partnership year programmes create long-term social value. 15-20 Its communities. local to their services front-line to deliver them enable and estates their of use best the to make trusts NHS and authorities local with Working business Responsible 474 14.1 m m
the country in 2017. in the country across town into 14 centres life back breathing to Plymouth, From Aberdeen business Responsible leisure. and retail commercial, residential, including regeneration, mixed-use sites and multi-phase of development the through partners to transform the urban landscape Works with landowners and public sector Mixed-use urban regeneration 2016: £13.4m2016: £ —adjusted* profit Operating £156m 2016: £ Revenue 42 Page Regeneration Urban 10.0 175
m m Regeneration Performance highlights Strategic report
Sustainable growth
Order book Regeneration and development pipeline Gross margin £3.8bn £3.2bn 9.8% 2016: £3.6bn 2016: £3.2bn 2016: 9.5% +6% +1% +30bps
Shareholder returns
Profit before tax (adjusted*) Basic earnings per share (adjusted*) Total dividend £66.1m 121.1p 45.0p 2016: £45.3m 2016: 84.7p 2016: 35.0p +46% +43% +29%
Profit before tax Basic earnings per share £64.9m 118.8p 2016: £43.9m 2016: 83.3p
Social responsibility
Accident frequency rate1 Carbon intensity2 Apprentices and new graduates 0.09 10.2 217 2016: 0.14 2016: 12.0 2016: 167 –36% –15% +30%
1 The number of RIDDOR3 reportable accidents multiplied by 100,000 and divided by the number of hours worked. 2 Carbon intensity is total carbon emissions divided by revenue. 3 The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013.
Contents Strategic report Governance At a glance IFC Board of directors 62 Chairman’s statement 02 Executive team 64 Market overview 04 Corporate governance report 66 Business model 06 Remuneration report 83 Chief Executive’s statement 14 Directors’ report 97 Strategic framework 16 Directors’ responsibilities statement 100 Key performance indicators 18 Financial review 20 Financial statements Operating review 24 Independent auditor’s report 102 Principal risks 48 Consolidated financial statements 111 Company financial statements 138 Shareholder information 146
MORGAN SINDALL GROUP PLC ANNUAL REPORT 2017 ——— 01 Strategic report
Chairman’s statement This is my second statement since joining the Group and I am pleased to report a strong performance in 2017. We have remained committed to our values and focused on delivering our strategy, while creating long-term benefit for all our stakeholders.
I have now completed my first full The cash performance of the Group financial year at the Group. During the has also remained strong, due to a year I and the non-executive directors disciplined monitoring of average met with the divisional managing daily cash levels together with our Daily average cash directors and their teams, and visited tight management of working capital. a number of their projects. This provided Values and strategy us with valuable knowledge of operations Our core values and our Total £118m and assisted in our reviews of the Commitments to being a responsible (2016: £25m) divisions’ strategic plans. business (set out on pages 15 and 17) Performance are at the heart of our culture, supporting The Group achieved growth in 2017 and our strategic objectives and underpinning ended the year with a robust balance our performance. Every new employee sheet which gives us flexibility to invest is inducted in our core values, and in the business. Revenue for the year encouraged to adopt them as part was up 9% at £2,793m (2016: £2,562m), of their approach to work and their with adjusted profit before tax up 46% relations with colleagues and to £66.1m (2016: £45.3m). external stakeholders.
02 ——— MORGAN SINDALL GROUP PLC ANNUAL REPORT 2017 Strategic report
“We have stayed focused on our strategy of specialising in construction and regeneration.”
Our Total Commitments focus primarily Board changes Looking ahead on our stakeholders, and the importance I would like to welcome Tracey Killen Our 2017 results demonstrate our of engaging with them is driven by the to the Board, who joined us in May continued progress in executing our Board. Our directors communicate as a non-executive director. Tracey is strategy and can be credited to the regularly with institutional investors and director of personnel at the John Lewis hard work of our 6,400 employees, analysts, and deliver presentations at Partnership and brings expertise in who I would like to thank on behalf of the each results announcement (see page strategy development, business planning Board. To sustain these achievements, 71). Our divisions develop stakeholder and corporate governance. I believe the Board will ensure that our divisions engagement programmes tailored to Tracey’s significant commercial and HR engage in continuous succession their individual businesses. More detail experience will contribute valuable new planning, training and development, of these initiatives can be found in our skills, knowledge and insight to Board as well as initiatives to increase our operating review on pages 26 to 27, discussions. Tracey will become chair diversity and inclusiveness, so that together with the results of a survey of the remuneration committee in 2018. we have the best people in place to recently undertaken with our deliver our strategy and growth over Simon Gulliford has decided not to stakeholders on social and the long term. stand for re-election at the 2018 annual environmental issues. general meeting, and will therefore be We have stayed focused on our strategy leaving the Board with effect from the Michael Findlay of specialising in construction and conclusion of the meeting. I would like to Chairman regeneration, which is supported by the thank Simon for his valued contribution UK’s need for new housing, improved to the Board and its committees during 22 February 2018 infrastructure and urban regeneration. his time as a director. Operating in both the public and Dividend commercial sectors, we continue to The total dividend for the year has been target markets where demand is stable increased by 29% to 45.0p per share or growing and our divisions have the (2016: 35.0p), which includes a proposed experience and the ability to deliver increase in the final dividend of 32% to what is needed. 29.0p per share (2016: 22.0p), reflecting the improved result in the year and the Board’s confidence in the future prospects of the Group.
Governance principles
Leadership Effectiveness Relations with shareholders See pages 67 to 69 See pages 69 to 71 and 73 to 74 See page 71 Board members rigorously challenge The Board’s performance was scrutinised Maintaining strong relationships with each other on strategy, performance, in our annual evaluation and the actions our shareholders, both private and responsibility and accountability to arising from the results are set out in our institutional, is crucial to achieving ensure that we make high-quality governance report on page 71. Succession our aims. We hold various events decisions. planning and the composition of the Board throughout the year to keep an and its committees have also remained open dialogue with investors. Culture and values a key focus. We are dedicated to running a responsible and sustainable Remuneration business. See our 2017 responsible Accountability See pages 83 to 96 business report for more information. See pages 77 to 82 The Board ensures that there is All our decisions are discussed in the a clear link between remuneration context of the risks involved. Effective and delivery of the Group’s strategy. risk management is central to achieving our strategic objectives.
MORGAN SINDALL GROUP PLC ANNUAL REPORT 2017 ——— 03 Strategic report
Market overview There are four fundamental long-term trends that will support growth in the Group over the next 10 to 20 years. We target sectors that are forecast to grow and our diverse portfolio of activities mitigates the impact of fluctuations within each market.
Long-term trends
Housing shortages Investment in infrastructure Population growth Constrained public expenditure £15.3bn £8bn 65.6m Cost efficiencies new government financial support increase in government investment fund UK population at its largest ever required in the public sector
The housing shortage has made buying Investment in infrastructure remains The UK population is at its largest ever Despite reduced borrowing, the a new home less affordable, costing on a government priority to boost at 65.6m in July 2016 and is projected government has stated that debt average more than seven times annual UK productivity. The government to grow to over 70m by 2026 (ONS July is still too high and “it is vital that the earnings (Office for National Statistics announced in its 2017 Autumn 2017). The increase on the previous year government continues to control public (ONS)). In its 2017 Autumn Budget the Budget that it will expand its National was the largest since the 12 months to spending and improve the productivity government pledged support to build Productivity Investment Fund for mid-1947, although the annual growth of public bodies and services” (2017 300,000 new homes per year by the 2016-2021 from £23bn to £31bn rate at 0.8% is in line with the average Autumn Budget). The public sector end of the current Parliament, including to underpin its industrial strategy, since 2005. The population is also getting therefore requires services that help £15.3bn of new financial support over support innovation and upgrade the older, with 18% aged 65 and over (ONS). it reduce its expenditure. the next five years. As a result of the UK’s infrastructure, including housing. Opportunities for the Group Opportunities for the Group reduced affordability of new homes, The Budget also announced a £1.7bn ■ To develop and regenerate urban areas. ■ To deliver increased efficiencies in more people are turning to renting, Transforming Cities Fund to improve public sector assets and services and the private rented sector market local transport connections. n To deliver, upgrade and maintain through all divisions, via standalone is projected to grow from 19% to 25% social infrastructure, particularly Opportunities for the Group projects or positions on local and of all UK households by 2020 (FT). in our targeted markets of housing, ■ To deliver for the transport, energy, education, transport and healthcare. national public sector frameworks Opportunities for the Group education, health and defence sectors (see pages 28 to 47 for further details). n To deliver supported housing for the ■ To deliver mixed-tenure homes, through Construction & Infrastructure elderly, through Investments. n To regenerate areas related to public including social and affordable and for the housing sector through sector land disposals and property housing, in partnerships with local Partnership Housing. consolidation. authorities and housing associations. n To regenerate areas around n To provide funding solutions for local n To provide accelerated housebuilding transport hubs. authority and NHS Trust development through continued investment in schemes via Investments. modern methods of construction. n To build homes for sale and private rent which can be forward-sold to investors.
Median price paid for property National Productivity Investment Fund: UK population estimates and annual earnings indices £31bn until 2022–2023 and projections
England and Wales 1997-2016 Allocations to date: Population 80m Index (1997=100) 400 £ bn Housing
70m 300 £ bn Research and development
200 £ bn Transport 60m
— Estimates 100 £ bn Digital - - Projections — House prices 2016 50m — Earnings 0 Costs are presented on a UK basis. Further allocations 0m 1998 2002 2006 2010 2014 will be made at future fiscal events. 1960 1980 2000 2020 2040
Source: ONS Source: Industrial Strategy: building a Britain fit for the Source: ONS Source: ONS future, HM Government
04 ——— MORGAN SINDALL GROUP PLC ANNUAL REPORT 2017 Strategic report
Long-term trends Target markets
Housing shortages Investment in infrastructure Population growth Constrained public expenditure Our markets £15.3bn £8bn 65.6m Cost efficiencies Estimated overall construction new government financial support increase in government investment fund UK population at its largest ever required in the market up 4.6% in 2017 public sector
The housing shortage has made buying Investment in infrastructure remains The UK population is at its largest ever Despite reduced borrowing, the Current market conditions a new home less affordable, costing on a government priority to boost at 65.6m in July 2016 and is projected government has stated that debt The Construction Products Association (CPA) issued its industry average more than seven times annual UK productivity. The government to grow to over 70m by 2026 (ONS July is still too high and “it is vital that the forecast on 16 October 2017, estimating the overall UK construction earnings (Office for National Statistics announced in its 2017 Autumn 2017). The increase on the previous year government continues to control public market at £144bn in 2017 (2016: £138bn), up 4.6%. The CPA forecasts (ONS)). In its 2017 Autumn Budget the Budget that it will expand its National was the largest since the 12 months to spending and improve the productivity growth in the construction market to remain flat in 2018 and to rise government pledged support to build Productivity Investment Fund for mid-1947, although the annual growth of public bodies and services” (2017 2.0% in 2019. This includes growth in infrastructure work of 6.4% in 300,000 new homes per year by the 2016-2021 from £23bn to £31bn rate at 0.8% is in line with the average Autumn Budget). The public sector 2018 and 9.8% in 2019; growth in private housing of 2.0% in 2018 and end of the current Parliament, including to underpin its industrial strategy, since 2005. The population is also getting therefore requires services that help 2019; decline in office construction overall in the UK of 15.0% in 2018 £15.3bn of new financial support over support innovation and upgrade the older, with 18% aged 65 and over (ONS). it reduce its expenditure. and 5.0% in 2019; and decline in retail construction of 5.0% in 2018 the next five years. As a result of the UK’s infrastructure, including housing. and a rise of 2.0% in 2019. Opportunities for the Group Opportunities for the Group reduced affordability of new homes, The Budget also announced a £1.7bn ■ To develop and regenerate urban areas. ■ To deliver increased efficiencies in The chart below shows our key targeted markets that contributed more people are turning to renting, Transforming Cities Fund to improve public sector assets and services more than 5% to the Group’s revenue in 2017. and the private rented sector market local transport connections. n To deliver, upgrade and maintain through all divisions, via standalone is projected to grow from 19% to 25% social infrastructure, particularly Opportunities for the Group projects or positions on local and of all UK households by 2020 (FT). in our targeted markets of housing, ■ To deliver for the transport, energy, education, transport and healthcare. national public sector frameworks Opportunities for the Group education, health and defence sectors (see pages 28 to 47 for further details). n To deliver supported housing for the ■ To deliver mixed-tenure homes, through Construction & Infrastructure elderly, through Investments. n To regenerate areas related to public including social and affordable and for the housing sector through sector land disposals and property housing, in partnerships with local Partnership Housing. consolidation. authorities and housing associations. n To regenerate areas around n To provide funding solutions for local n To provide accelerated housebuilding transport hubs. authority and NHS Trust development through continued investment in schemes via Investments. modern methods of construction. n To build homes for sale and private rent which can be forward-sold to investors.
Public sector net borrowing (excluding public sector banks) April to November 2017 compared with April 2016 to March 2017, UK
£bn 60 Commercial 28% 16% 50 Community and defence Education 15% 40 Social housing 12% 30 Other 12% 20 Transport 10% 10 — Cumulative full financial year Mixed-tenure housing 7% (April 2016 – March 2017) 0 — Cumulative financial year-to-date (April – November 2017) –10 See pages 28 to 47 in the operating review for more detail on our Apr Jun Aug Oct Dec Feb divisions’ markets.
Source: ONS Source: Industrial Strategy: building a Britain fit for the Source: ONS Source: ONS future, HM Government
MORGAN SINDALL GROUP PLC ANNUAL REPORT 2017 ——— 05 Page width = 210mm
Strategic report
Business model We offer construction and regeneration services in the public and commercial sectors. We reinvest cash from our construction activities into regeneration schemes that maximise longer-term value for all our stakeholders. Our specialism in these mutually supportive activities makes us competitive in the industry. Construction
Construction & Infrastructure Fit Out Property Services Response and planned Vital UK infrastructure and construction Fit out and refurbishment expertise maintenance programmes
Investments
Repeat business and negotiated work We work closely with our clients and partners to understand their needs G and obtain their feedback E E to continuously improve. U N 21% of the Group’s L order book is in E frameworks. A R Inputs V A
Resources and T s o T relationships t G t High performing n a e l I Strong client and employees C N m
N partner relationships Bespoke training and t o i personal development plans I m
m
m A talented workforce help employees reach their G
m Core Values
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Financial strength our values and keep everyone m
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N Total Commitments U
Profitability and
(see pages 15 and 17)
capital investment E
to maximise E shareholder returns G We foster good relationships with financial institutions. Equity partnerships with landowners help to avoid purchasing land on the open market and where possible we forward-sell the properties we build.
See pages 28 to 47 for the financial contribution from each construction and regeneration activity within our business model.
06 ——— MORGAN SINDALL GROUP PLC ANNUAL REPORT 2017 Page width = 207mm Strategic report
Regeneration
Partnership Housing Urban Regeneration Housing-led regeneration Mixed-use urban regeneration
Investments
A loyal and motivated supply chain We view our suppliers and subcontractors as partners and G build long-term relationships E E with them based on trust. We U N support our subcontractors L with constructive feedback E and motivate them to A achieve preferred R status. V Outcomes A
T Benefits for stakeholders s o T t G t n a Technology e l I as an enabler Our clients and partners C N m
N New technology t o i means faster, more efficient I m Our people
m processes, improved methods m G of construction, better health
m Core Values
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software that enables our
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E E long-term value
We invest in high quality G services for clients, motivating our employees and supply chain, driving innovation and revitalising town centres. This helps create a sustainable business that leaves lasting legacies for local communities.
MORGAN SINDALL GROUP PLC ANNUAL REPORT 2017 ——— 07
in Page width 197mm = Page Confidence Construction
Regeneration Page width 197mm = Page the future Page width = 197mm Page width = 207mm
Regeneration and
A vibrant new city centre development
Project Marischal Square, Aberdeen
Division Urban Regeneration
Marischal Square is a new development and energy performance ‘A’ ratings, in the heart of Aberdeen, delivered in providing 175,000 sq ft of Grade A partnership with Aberdeen City Council office space, a 126-room Residence Inn and funded by Aviva Investors. The £107m by Marriott, and restaurants and bars. scheme completed in 2017, providing Public space was created, connecting office, leisure and civic space on a site the new buildings to Marischal College. once dominated by the former council Construction & Infrastructure was the headquarters. New facilities include two main contractor on the scheme. office buildings with BREEAM ‘Excellent’ £ 107m scheme Grade A office development offering views over the city. ANNUAL REPORT 2017 ——— 10 Page width = 207mm Page width = 197mm
Building high-tech workspaces Construction Project RocketSpace, North London
Division Fit Out
Working in partnership with LOM architecture and design, a 1980s cash‑handling facility was transformed into a state-of-the-art, co‑working Collaborative working campus for tech start-up companies. areas at RocketSpace. The building was stripped back to its original concrete frame and the upper floors divided into openThe secondplan accommodation, phase has delivered a 50,000dedicated workspaces sq ft and cellular office space. five-storeyThe double-height office building basement provides with a 4,000 sq ft a networking hub Sainsbury’s Local store on the ground floor, a and event space with tiered115 bed hotel seating, teaching and a ‘gateway’ pedestrianised facilities, media pods, meeting rooms and a bar. The original bankpublic space opposite vault the stationwas retained entrance. and redesigned as a themed games room. During the strip out, more than 1,200 tonnes of materials were removed, of which 97.5% was recycled. 1,500 111,000 sq ft flexible working spaces
11 ——— ANNUAL REPORT 2017 Page width = 207mm
Strategic report
Chief Executive’s statement Our strong results are evidence of the significant operational progress being made across the Group. They are testament to the quality and commitment of our people.
Construction The Group has delivered another Each of our divisions has succeeded strong year of growth in 2017, providing in pursuing its business strategy. an encouraging platform for future Construction & Infrastructure has Revenue £m progress across all divisions. Our result was continued to focus on operational 2017 driven by another excellent performance delivery, contract selectivity and quality from Fit Out, with revenue growth of of earnings in its core sectors, securing 16% to £735m and significant margin appointments to a number of new public improvement to 5.3% (2016: 4.3%), sector frameworks. Fit Out has continued delivering operating profit of £39.1m, to win work in its targeted sectors and +9% up 42% (2016: £27.5m). Construction secured places on two large public sector & Infrastructure has made further frameworks. Through Property Services operational progress with an improved we are currently delivering planned and Operating profit — adjusted* £m operating margin of 1.5%, up from 0.7%, response maintenance services to over and operating profit up to £20.4m 25 social housing providers. 2017 (2016: £8.9m). Progress in Property Partnership Housing made progress in Services was impacted by restructuring developing partnerships with housing costs in the year with the division associations and local authorities, making a loss of £1.3m, however this supported by its comprehensive now leaves the division better placed research into development opportunities +57% to benefit from its secured workload on underutilised public land. A highlight in future years. for the division was being formally In regeneration, Partnership Housing awarded its largest ever project increased its operating profit 5% to as a single phase, for the Defence £14.1m (2016: £13.4m), although its Infrastructure Organisation. Urban performance was affected by lower Regeneration entered into an agreement Regeneration mixed-tenure open market sales in the with the Greater London Authority to year and by cost escalation on a single develop a 2.2 hectare site in Canning Revenue £m design and build housing contract. Town through its English Cities Fund 2017 Urban Regeneration reported operating (ECf) joint venture and started on site profit of £10.0m (2016: £13.4m) which, as with the fourth phase of its regeneration expected, was lower than last year but in scheme in Warrington. line with its schedule of development Investments’ successful regeneration completions. Investments made good programmes in Slough and Bournemouth progress with developing its portfolio are growing, and it has entered a new +10% of property partnerships, delivering joint venture in the extra care sector. a small profit of £0.5m in the year. Operating profit — adjusted* £m In addition, the division is continuing to Our positive cash generation and provide collaborative opportunities for 2017 increase in average net cash in the year other parts of the Group through its has further strengthened our balance schemes. More detail on the performance sheet and provides us with the flexibility of our divisions can be found on pages to invest in our regeneration activities 28 to 47. while allowing us to continue being Our commitment to being a responsible highly selective with bidding in our –1% business is integral to achieving our construction activities. strategic objectives, as our activities The figures in the above charts exclude the costs Performance against strategy affect a wide range of stakeholders. of Group activities not allocated to the divisions. We achieved our Group strategic I am pleased to report that this year objectives as outlined on pages 16 to 17. we achieved FTSE4Good Index Status. We have continued to target industry We have continued to reduce our sectors within the UK where there is greenhouse gas emissions and expect growth, and we have the capability to this trend to continue, but to avoid any service areas of particularly high demand complacency, we have set up a Carbon such as housing, infrastructure and urban and Energy Action Group to drive regeneration, all of which are underpinned best practice across the divisions. by firm government commitment.
14 ——— MORGAN SINDALL GROUP PLC ANNUAL REPORT 2017 Page width = 210mm Strategic report
“Positive momentum across all divisions provides an encouraging platform for future progress.”
Our sustainability strategy for next year our intelligence around learning from all Core values will include the adoption of science-based significant unplanned events. We will Our core values underpin the way targets, and the UN’s sustainability also be considering a new framework we all behave to ensure our success. development goals. of health and safety objectives for the divisions to consider in their business Health, safety and wellbeing improvement plans and an improved The customer comes first We are committed to the health and focus on leading indicators to improve safety of all who come into contact with performance. our business. Over the past three years Talented people are we have seen a significant improvement in See the health, safety and environment key to our success our overall health and safety performance. committee report on page 75 for 1 In 2017 the number of RIDDOR incidents further information. We must challenge fell from 62 to 43, a reduction of 31%, Looking to the future the status quo and our accident frequency rate2 reduced The Group’s prospects look very from 0.14 to 0.09. We recognise that we positive for 2018 and beyond. While need to remain focused on health and Consistent achievement focusing on an appropriate level of risk, safety to try and reduce our RIDDOR is key to our future our committed order book was £3.8bn, incidents further. up 6% from the previous year and up 1% We operate a decentralised During 2017 the Group supported a on the half year position. Our regeneration philosophy number of external UK programmes and development pipeline also grew, up 1% including the Health and Safety Executive’s to £3.2bn, providing longer-term visibility ‘Helping Great Britain work well’ strategy, of activity for the regeneration divisions. Mental Health in Construction and a In the year ahead we expect continued number of industry research projects margin progression in Construction & including the University of East Anglia’s Infrastructure, another strong performance research on distributed workforces and from Fit Out, further growth from Urban Caledonian University’s research on Regeneration and Partnership Housing worker engagement. See page 31 for and positive contributions from Property examples of how we support mental Services and Investments. Consequently wellbeing within the Group. we are confident of another good year The Group health and safety forum met of progress and with this positive during the year to discuss key areas, momentum, the Group is well-placed including emerging technologies and to deliver a result for the year which is the consideration of human behaviours slightly above our previous expectations. in creating safe environments. In 2018, we will identify areas where we can develop more common approaches John Morgan across the divisions, such as a Group- Chief Executive wide focus on how best to promote occupational health, including mental 1 The Reporting of Injuries, Diseases and Dangerous health and wellbeing, and an in-depth Occurrences Regulations 2013. look at high potential incidents to improve 2 The number of RIDDOR reportable accidents multiplied by 100,000 and divided by the number of hours worked.
MORGAN SINDALL GROUP PLC ANNUAL REPORT 2017 ——— 15 Strategic report
Strategic framework We focus on five strategic objectives which we believe are fundamental to the Group’s long-term success. Our divisions select strategic priorities aligned to these objectives to drive success in their respective businesses – see pages 28 to 47.
Our Total Performance against Strategic objectives Commitments Risks strategic objectives
We have selected the following key performance indicators to monitor and measure our progress against each objective.
Win in targeted We target growing markets and pursue opportunities that suit our experience and expertise. We ■ Protecting people ■ Changes in the economy take a long-term approach to relationships with our clients, aiming to deliver exceptional quality markets ■ Enhancing communities ■ Exposure to the UK £3.8bn £3.2bn 0.09 and service that encourages them to choose us on their next project and recommend us to housing market Committed Regeneration and Accident others. In 2017 82% of our projects achieved Perfect Delivery1 (2016: 81%). ■ Poor contract selection order book development frequency rate (2016: £3.6bn) pipeline (2016: 0.14) To deliver consistently high quality, we recruit talented people and engage closely with our ■ Safety or environmental supply chain to ensure they are attuned to our values and standards. incident (2016: £3.2bn)
Develop and We invest in developing and motivating our people to help them achieve their potential. ■ Developing people ■ Failure to attract and retain talented Personal development plans are designed bespoke to the individual and we promote retain talented people 11% 217 3.2 internally wherever possible. In 2017, 8.2% of employees were promoted internally across people Voluntary Apprentices and Average the Group. Our decentralised approach empowers our employees to innovate and take employee new graduates training days responsibility for their decisions. turnover (2016: 167) per employee (2016: 13%) (2016: 3.9)
Disciplined We rigorously manage our cash, working capital and overheads. ■ Working together with ■ Insolvency of key client, our supply chain joint venture partner, use of capital By working in partnership with local authorities and landowners we avoid the need to 174% 11.6% -13.4% subcontractor or supplier purchase land on the open market for development. We also use alternative sources Operating Return on capital Working capital of funding where the conditions are favourable. n Inadequate funding cash conversion employed in as a percentage n Mismanagement (adjusted for regeneration of revenue in of working capital investment in activities construction regeneration) (2016: 13.2%) activities (2016: 301%) (2016: -14%)
Maximise Operational efficiencies are achieved through Group-wide procurement agreements, ■ Improving the environment ■ Mispricing a contract continuously improving our systems and processes and developing and deploying new efficiency ■ Changes to contracts 9.7% 7.0% 10.2 technology. By working closely with our clients and subcontractors, we can ensure projects and contract disputes Gross margin in Overheads as Carbon intensity of resources run as smoothly as possible and changes are well managed. ■ Poor project delivery construction a percentage (2016: 12.0) Energy savings are a product of our drive to reduce carbon emissions, and the reduction of activities of revenue in waste is also regularly measured to reduce the impact of landfill tax as well as resources. (2016: 8.9%) construction activities (2016: 7.1%)
Pursue Employees are encouraged to think differently and given the opportunity to share and test ■ Developing people ■ Failure to innovate Fit Out’s new health and safety app (see page 35) their ideas. As the divisions function independently they are able to pursue innovations and Partnership Housing’s research into public land innovation ■ Working together ■ Failure to invest in that best suit their markets and operations. with our supply chain information technology (see page 40) are examples of innovative projects undertaken by the divisions.
1 Perfect Delivery status is granted to projects that meet four customer service criteria specified by each division. See our 2017 responsible See our principal risks on See pages 18 to 19 for further information on KPIs. business report. pages 50 to 59 for more information.
16 ——— MORGAN SINDALL GROUP PLC ANNUAL REPORT 2017 Strategic report
Our Total Performance against Strategic objectives Commitments Risks strategic objectives
We have selected the following key performance indicators to monitor and measure our progress against each objective.
Win in targeted We target growing markets and pursue opportunities that suit our experience and expertise. We ■ Protecting people ■ Changes in the economy take a long-term approach to relationships with our clients, aiming to deliver exceptional quality markets ■ Enhancing communities ■ Exposure to the UK £3.8bn £3.2bn 0.09 and service that encourages them to choose us on their next project and recommend us to housing market Committed Regeneration and Accident others. In 2017 82% of our projects achieved Perfect Delivery1 (2016: 81%). ■ Poor contract selection order book development frequency rate (2016: £3.6bn) pipeline (2016: 0.14) To deliver consistently high quality, we recruit talented people and engage closely with our ■ Safety or environmental supply chain to ensure they are attuned to our values and standards. incident (2016: £3.2bn)
Develop and We invest in developing and motivating our people to help them achieve their potential. ■ Developing people ■ Failure to attract and retain talented Personal development plans are designed bespoke to the individual and we promote retain talented people 11% 217 3.2 internally wherever possible. In 2017, 8.2% of employees were promoted internally across people Voluntary Apprentices and Average the Group. Our decentralised approach empowers our employees to innovate and take employee new graduates training days responsibility for their decisions. turnover (2016: 167) per employee (2016: 13%) (2016: 3.9)
Disciplined We rigorously manage our cash, working capital and overheads. ■ Working together with ■ Insolvency of key client, our supply chain joint venture partner, use of capital By working in partnership with local authorities and landowners we avoid the need to 174% 11.6% -13.4% subcontractor or supplier purchase land on the open market for development. We also use alternative sources Operating Return on capital Working capital of funding where the conditions are favourable. n Inadequate funding cash conversion employed in as a percentage n Mismanagement (adjusted for regeneration of revenue in of working capital investment in activities construction regeneration) (2016: 13.2%) activities (2016: 301%) (2016: -14%)
Maximise Operational efficiencies are achieved through Group-wide procurement agreements, ■ Improving the environment ■ Mispricing a contract continuously improving our systems and processes and developing and deploying new efficiency ■ Changes to contracts 9.7% 7.0% 10.2 technology. By working closely with our clients and subcontractors, we can ensure projects and contract disputes Gross margin in Overheads as Carbon intensity of resources run as smoothly as possible and changes are well managed. ■ Poor project delivery construction a percentage (2016: 12.0) Energy savings are a product of our drive to reduce carbon emissions, and the reduction of activities of revenue in waste is also regularly measured to reduce the impact of landfill tax as well as resources. (2016: 8.9%) construction activities (2016: 7.1%)
Pursue Employees are encouraged to think differently and given the opportunity to share and test ■ Developing people ■ Failure to innovate Fit Out’s new health and safety app (see page 35) their ideas. As the divisions function independently they are able to pursue innovations and Partnership Housing’s research into public land innovation ■ Working together ■ Failure to invest in that best suit their markets and operations. with our supply chain information technology (see page 40) are examples of innovative projects undertaken by the divisions.
1 Perfect Delivery status is granted to projects that meet four customer service criteria specified by each division. See our 2017 responsible See our principal risks on See pages 18 to 19 for further information on KPIs. business report. pages 50 to 59 for more information.
MORGAN SINDALL GROUP PLC ANNUAL REPORT 2017 ——— 17 Strategic report
Key performance indicators We use financial and non-financial KPIs to measure progress in delivering our strategic objectives.
Committed order book Regeneration and Accident frequency rate Voluntary employee turnover Number of apprentices Average number of training development pipeline (AFR) and new graduates days per employee
2017 £3,849m 2017 £3,233m 2017 0.09
See page 22 for a definition of committed See page 22 for a definition of regeneration The accident frequency rate is the number This is the number of employees leaving the We are committed to developing a succession This KPI is calculated by dividing the order book. and development pipeline. of RIDDOR reportable accidents multiplied business voluntarily during the year divided pool of talent across the Group. Offering total number of days of training provided by 100,000 and divided by the number of by the average number of employees. employment opportunities to graduates and to employees by the average number Our order book increased 6% on 2016, Our pipeline was up 1% on 2016. The pipeline hours worked. apprentices helps us to create and further of employees. with increases in most divisions. The quality is long term with 67% relating to 2020 onwards. Over the last two years our employee develop these pools. In 2017 we sponsored We provide employees at all levels with the of the order book was maintained with a similar We continue to pursue regeneration opportunities Our health and safety performance has turnover rate has improved significantly. 21 undergraduates and supported 547 people skills they need to advance their careers. In proportion of work secured through negotiated, which will contribute to the pipeline in future years. continued to improve. We are encouraged to We recognise that a certain level of turnover through NVQs and professional qualifications. framework or two-stage bidding processes. see a 36% reduction in the AFR and over the among employees is essential to ensure a 2017, 94 (2016: 101) employees completed our We will continue to be selective in the work last 12 months, and our accident incident rate regular injection of new ideas and approach. leadership development programme. As well for which we bid in 2018. has also fallen from 330 to 216, a reduction of Our long-term target is to reduce employee as providing individuals with tools that will help 35%. We continue to review causation from turnover to 10%. develop their leadership skills, the programme incidents to develop our approach. As well as provides an opportunity for them to network continuing our focus on safety, we have been with colleagues from different divisions within reviewing how we can improve the wellbeing the Group. of employees through our work with the mental health charity, Mind.
Operating cash conversion (adjusted Return on capital employed Working capital as a percentage Gross margin in Overheads as a percentage of Carbon intensity for investment in regeneration) in regeneration activities of revenue in construction activities construction activities revenue in construction activities
2017 174% 2017 11.6% (13.4%) 2017
Operating cash conversion is cash flow Return on capital employed is calculated as Working capital is defined as inventories plus Gross margin is gross profit as a percentage The ratio remained broadly unchanged on Carbon intensity is total carbon emissions (excluding investment in regeneration activities) adjusted* operating profit less interest on trade and other receivables, less trade and of revenue. 2016 as the overhead base grew in line with as a percentage of revenue. as a percentage of adjusted* operating profit. non-recourse debt less unwind of discount other payables, adjusted to exclude deferred revenue. No material change is anticipated on deferred consideration, divided by average consideration payable, accrued interest, Our gross margin improved by 80bps, reflecting in 2018. We continue to effectively manage our Cash conversion was strong during the year capital employed. capitalised arrangement fees and derivative the higher quality of work secured as well as environmental impact and in 2018 we will due to efficient working capital management. financial assets and liabilities. ongoing improved operational delivery. This roll out science-based targets to help drive As expected, the percentage was lower than The decrease in return on capital employed trend is expected to continue as Construction further improvements in our management in the previous year, which benefited from was in line with our expectations as we invested Our continuing focus on working capital & Infrastructure continues to progress towards of carbon (see page 76). a number of long-standing final account further capital into schemes that will deliver higher management has enabled us to maintain delivering more normalised margins. settlements. We continue to target operating profits and return on capital employed in 2018 this ratio at a similar level to 2016. No material cash conversion of close to 100% after allowing and beyond. change is expected in 2018 as the Group targets for changes in capital employed in regeneration operating cash conversion of 100%. schemes which often do not follow an annual cycle.
18 ——— MORGAN SINDALL GROUP PLC ANNUAL REPORT 2017 Strategic report
Related strategic objectives
Win in targeted market
Develop and retain talented people
Disciplined use of capital
Maximise efficiency of resources
Committed order book Regeneration and Accident frequency rate Voluntary employee turnover Number of apprentices Average number of training development pipeline (AFR) and new graduates days per employee
2017 11% 2017 217 2017 3.3
See page 22 for a definition of committed See page 22 for a definition of regeneration The accident frequency rate is the number This is the number of employees leaving the We are committed to developing a succession This KPI is calculated by dividing the order book. and development pipeline. of RIDDOR reportable accidents multiplied business voluntarily during the year divided pool of talent across the Group. Offering total number of days of training provided by 100,000 and divided by the number of by the average number of employees. employment opportunities to graduates and to employees by the average number Our order book increased 6% on 2016, Our pipeline was up 1% on 2016. The pipeline hours worked. apprentices helps us to create and further of employees. with increases in most divisions. The quality is long term with 67% relating to 2020 onwards. Over the last two years our employee develop these pools. In 2017 we sponsored We provide employees at all levels with the of the order book was maintained with a similar We continue to pursue regeneration opportunities Our health and safety performance has turnover rate has improved significantly. 21 undergraduates and supported 547 people skills they need to advance their careers. In proportion of work secured through negotiated, which will contribute to the pipeline in future years. continued to improve. We are encouraged to We recognise that a certain level of turnover through NVQs and professional qualifications. framework or two-stage bidding processes. see a 36% reduction in the AFR and over the among employees is essential to ensure a 2017, 94 (2016: 101) employees completed our We will continue to be selective in the work last 12 months, and our accident incident rate regular injection of new ideas and approach. leadership development programme. As well for which we bid in 2018. has also fallen from 330 to 216, a reduction of Our long-term target is to reduce employee as providing individuals with tools that will help 35%. We continue to review causation from turnover to 10%. develop their leadership skills, the programme incidents to develop our approach. As well as provides an opportunity for them to network continuing our focus on safety, we have been with colleagues from different divisions within reviewing how we can improve the wellbeing the Group. of employees through our work with the mental health charity, Mind.
Operating cash conversion (adjusted Return on capital employed Working capital as a percentage Gross margin in Overheads as a percentage of Carbon intensity for investment in regeneration) in regeneration activities of revenue in construction activities construction activities revenue in construction activities
2017 9.7% 2017 7.0% 2017 10.2
Operating cash conversion is cash flow Return on capital employed is calculated as Working capital is defined as inventories plus Gross margin is gross profit as a percentage The ratio remained broadly unchanged on Carbon intensity is total carbon emissions (excluding investment in regeneration activities) adjusted* operating profit less interest on trade and other receivables, less trade and of revenue. 2016 as the overhead base grew in line with as a percentage of revenue. as a percentage of adjusted* operating profit. non-recourse debt less unwind of discount other payables, adjusted to exclude deferred revenue. No material change is anticipated on deferred consideration, divided by average consideration payable, accrued interest, Our gross margin improved by 80bps, reflecting in 2018. We continue to effectively manage our Cash conversion was strong during the year capital employed. capitalised arrangement fees and derivative the higher quality of work secured as well as environmental impact and in 2018 we will due to efficient working capital management. financial assets and liabilities. ongoing improved operational delivery. This roll out science-based targets to help drive As expected, the percentage was lower than The decrease in return on capital employed trend is expected to continue as Construction further improvements in our management in the previous year, which benefited from was in line with our expectations as we invested Our continuing focus on working capital & Infrastructure continues to progress towards of carbon (see page 76). a number of long-standing final account further capital into schemes that will deliver higher management has enabled us to maintain delivering more normalised margins. settlements. We continue to target operating profits and return on capital employed in 2018 this ratio at a similar level to 2016. No material cash conversion of close to 100% after allowing and beyond. change is expected in 2018 as the Group targets for changes in capital employed in regeneration operating cash conversion of 100%. schemes which often do not follow an annual cycle.
MORGAN SINDALL GROUP PLC ANNUAL REPORT 2017 ——— 19 Strategic report Interior of 55 Colmore Row, Birmingham (see inside front cover) Financial review We continue to achieve growth in profitability, which together with our strong cash performance enables us to invest in regeneration opportunities that will deliver sustainable returns for shareholders.
20 ——— MORGAN SINDALL GROUP PLC ANNUAL REPORT 2017 Strategic report
“During the year we invested £40m in our regeneration activities.”
Performance Revenue for the year was up 9% at Financial performance £2,793m (2016: £2,562m), with adjusted operating profit up 41% to £68.6m (2016: 2017 2016 £48.8m). This resulted in an adjusted operating margin of 2.5%, a significant Revenue £2,793m £2,562m improvement of 60bps compared to the prior year. The net finance expense Operating profit – adjusted* £68.6m £48.8m reduced to £2.5m (2016: £3.5m) due Profit before tax – adjusted* £66.1m £45.3m to a lower net interest charge on borrowings and, after deducting this, Earnings per share – adjusted* 121.1p 84.7p the adjusted profit before tax was £66.1m, up 46% (2016: £45.3m). Year end net cash £193.4m £208.7m The tax charge for the year is £12.5m, Daily average net cash £118.0m £25.0m which broadly equates to the UK statutory rate after adjusting for the Total dividend per share 45.0p 35.0p impact of tax on joint ventures. Almost all of the Group’s operations and profits Operating profit – reported £67.4m £47.4m are in the UK, and we maintain an open and constructive working relationship Profit before tax – reported £64.9m £43.9m with HMRC. Basic earnings per share – reported 118.8p 83.8p The adjusted earnings per share was up 43% to 121.1p (2016: 84.7p), with the fully * Adjusted is defined as before intangible amortisation of £1.2m (2016: intangible amortisation of £1.4m and (in the case of earnings per share) deferred tax credit due to changes in the statutory tax rate of £0.7m). In diluted adjusted earnings per share of considering the financial performance of our divisions, the principal measure used by management is 114.8p up 39% (2016: 82.3p). The total operating profit adjusted to exclude intangible amortisation. We believe that this makes it is easier to interpret financial performance between periods as the adjusted measure removes the distorting effect of dividend for the year increased 29% the excluded item. to 45.0p. Details on performance by division are shown on pages 28 to 47. Net working capital1 Net working capital has increased by £39.4m to (£164.2m) as shown below:
2017 2016 Change £m £m %
Inventories 295.0 213.9 +81.1 Adjusted operating profit Trade and other receivables 400.9 329.6 +71.3 Trade and other payables (860.1) (747.1) -113.0 £68.6m Net working capital1 (164.2) (203.6) +39.4 +41%
1 Net working capital is defined as ‘inventories plus trade and other receivables less trade and other payables, adjusted to exclude deferred consideration payable, capitalised arrangement fees, interest accruals and derivative financial assets and liabilities’.
MORGAN SINDALL GROUP PLC ANNUAL REPORT 2017 ——— 21 Strategic report Financial review — continued
Net cash 1 Committed order book The Group’s cash performance has been strong with an operating cash 2017 2016 Change inflow of £41.0m (2016: £179.9m) £m £m % and free cash inflow of £27.1m (2016: £173.7m). As expected, this included Construction & Infrastructure 1,855 1,886 –2 further investment in inventories in regeneration activities as the Group Fit Out 500 466 +7 started 2017 from a relatively low base Property Services 836 687 +22 following a large number of scheme completions in the fourth quarter of Partnership Housing 523 445 +18 2016. The cash outflow for the year was £15.3m, resulting in closing net cash of Urban Regeneration 141 203 –31 £193.4m (2016: £208.7m). The average daily net cash for the year was £118.0m, Investments 7 16 –56 compared to £25.0m in the prior year. Inter-divisional orders (13) (66) This improvement was due to our ongoing focus on working capital management. Total 3,849 3,637 +6 Financing facilities We renewed our banking facilities 1 Committed order book comprises the secured order book and framework agreements order book. The secured order book represents the Group’s share of future revenue that will be derived from signed contracts or letters during the year and now have £180m of intent. The framework order book represents the Group’s expected share of revenue from the frameworks of committed loan facilities maturing in on which the Group has been appointed. This excludes prospects where confirmation has been received as preferred bidder only, with no formal contract or letter of intent in place. 2022. The banking facilities are subject to financial covenants, all of which have been met throughout the year. Regeneration and development pipeline2 In the normal course of our business, we arrange for financial institutions to provide client guarantees (bonds) as security against the financial instability of the contractor prejudicing completion of the works. We pay a fee and provide 2017 2016 a counter-indemnity to the financial institutions for issuing the bonds. As at £3,233m £3,210m 31 December 2017, contract bonds in issue under uncommitted facilities covered £192.0m (2016: £227.7m) of our contract commitments. Further information on the Group’s use of financial instruments is explained in note 25 to the consolidated financial 2017 2016 Change statements. £m £m % Tax strategy l Partnership Housing 851 764 +11 The Board approved the Group’s tax strategy in November 2017 and a copy l Urban Regeneration 2,063 2,233 –8 has been published on our website. l Investments 319 213 +50 Total 3,233 3,210 +1
2 Regeneration and development pipeline represents the Group’s share of the gross development value of secured schemes including the development value of open market housing schemes.
Revenue £2,793m +9%
22 ——— MORGAN SINDALL GROUP PLC ANNUAL REPORT 2017 Strategic report
IFRSs 15 and 16 We will adopt IFRSs 15 and 16 from 1 January 2018. The impact of these new standards on the Group is disclosed on page 116. Going concern The Group’s business activities, together with the factors likely to affect our future development, performance and position, are set out in this strategic report. As at 31 December 2017, the Group had net cash of £193.4m and committed banking facilities of £180m which are in place for more than one year. The Group has no pension funding requirements for its small defined benefits scheme that was closed to future accrual in May 1995. The directors have reviewed the Group’s forecasts and projections, which show that we will have a sufficient level of headroom within facility limits and covenants over the period of assessment. After making enquiries the directors have a reasonable expectation that the Company and the Group have adequate resources to continue in operational existence for the foreseeable future. Thus, they continue to prepare the annual financial statements on the going concern basis. See page 60 for further information on the Group’s longer-term viability. Brentford Lock West (see page 44)
Steve Crummett Finance Director
Cash flow £m
10.2 (6.1) (37.8) 68.6