M. KAM KHAN Contract Director of Sales-Microtel Inn Wyndham since Jan’2020 Authorized to work in the United States for any Employer

PROFESSIONAL HISTORY & ROLES

Walmart Ecommerce, Salt Lake City Customer service Agent Sep’2020-till date PROFILE OVERVIEW Quality Inn & (Choice ),Salt Lake City 23 & half Yrs. of extensive job and Assistant Manager June’2019-July’2020 entrepreneurship experience across various Indian & international Radisson ,Srinagar/Country Inn,Jammu/Country Inn,Sonamarg/ Geographies in Hospitality,Adventure Lemon Tree, Katra/Grand Mumtaz Group,Kashmir Valley, Tourism and Leisure/Timeshare/ Cluster VP-S&M June’2018-June’2019 Vacation rentals Industry in Sales & DOSM:Pre-opening & rebranding Dec’2015-Mar’2017 Frontline Operations. Responsible for 550 keys,9 properties,Launching from Sales, Marketing & Distribution aspects to achieve 6 mon.target. Contracting with all sales channels : B2B/OTP trade segments, institutions, airlines,Corporate & SKILLS & COMPETENCIES MICE.Branding in B2C.Developing and implementing of all sales processes and procedures.Establishing all room categories and rate BDM & business intelligence,PR and structure for all segments.Setting up all FIT,Corporate & Groups pre-opening liaising,SWOT & Market contracts.Strengthening local F&B offerings & banqueting. Increasing research.Guest relations & retention, penetration. Forecasting revenue & competition analysis. Developing Pre-opening sales & new destination SOP’s. Implementing hotels POB & travel calendar.Assisting in creating all promotion.Multitasking/high volume pre-opening marketing collateral & rebranding during conversion.Training Management.P&L Management, Team as per standards & local culture. Restructuring Branding.Collaborative Leadership. Sales,Reservation,Front Office Teams.Leading a Team of 16 Professionals in Contracting & Negotiation. marketing,branding & e-commerce,sales & e-distribution and central/unit reservations.Liasioning & PR link between all stakeholders.

HOBBIES/AREAS OF INTEREST Panorama Group of Hotels,Dubai (United Emirates) Executive Director and Head of Mktg.&Rooms div. June’2017-June’2018 Visited 66 Countries,6 Continents, 350 Senior Manager-Sales & Rooms div. Jan’2004-Nov’2004 Major Cities & Towns of World. Enthusiast for Snow Skiing,White Water Incredible India Hotels & Resorts Pvt.Ltd/Incredible India Adventures Rafting,Trekking & Camping, Angling& Director and Managing Partner July’2006-Nov’2015 Fishing, Tracking Tiger, Snow-Leopard & Clouded Leopard. Watching National Caravela Beach Resort,Goa Geographic, Discovery/Animal Planet. Assistant Director of Sales & RSM Nov’2004-June’2006 GlobeTrotter/Wayfarer,Researched/ Photographed/Explored/Traveled by Le-Royal Meridien,Mumbai Air/Water/Land/Trek, Hitch-hiking to 66 Corporate Sales Manager July’2003-Dec’2003 Countries,6 Continents,350 Major Cities/ Towns of World,5 Oceans, 22 Dalmia Resorts International Pvt.Ltd. Seas,7 Gulfs, Equator, Tropics- Deputy Manager-Sales May’2001-July’2003 Capricon/Cancer and Both Northern & Southern Hemispheres.Planning to Quality Inn,Corbett/Cliff Top,Auli/Alpine Club,Nainital/Mt.Club,Bhimtal write My Safarnaama (Travelogue) on Assistant Sales/Resort Manager Dec’1999-Feb’2001 Travel experiences. Sales Executive Aug’1996-Nov’1999

Holiday Inn,Bombay Sales & Reservations Executive Aug’1995-July’1996 ,Nainital Management Trainee May’1995-June’1995

CONTACT INFO PAST DUTIES & RESPONSIBILITIES Modelling an inclusiveness in new destination promotion management by inviting all parties on board-Industry Stakeholders, local communities,service suppliers,government,etc.Surveying the market to 385-888-6660 (GSM) identify and approach potential clients. Balancing region/market wise +44-7856-0286-00 (Whatsup) distribution of room bookings. Maximizing the use of technology through SEO/SEP,Social Media. Advertising promotional support activities,trade fairs participations. Negotiating rates with clients based on frequency, [email protected] size,past revenue generation,credit history,future business potentiality.Constant feedback & coordination with properties’s principal owners.Monitoring daily/weekly/fortnightly/monthly/quarterly sales analysis. Coordinating with the respective units on daily basis on https://www.linkedin.com/in/kam- occupancy, payment scheduling & their operational khan-global-citizen-mba-hospitality- assistance.Collecting market intelligence on hotel competitors sales chsp-41544315/ activities. Recommending improvements in hotel operations whenever is scope of improving service levels, increasing revenues or reducing costs.Working enthusiastically with teams for smooth service delivery. REFERENCES INCLUDING Planning S&M strategies after thorough analysis of the existing and future market prospects, resulting in achievement of assigned goals. Working out 1.Mr.Mike Morales need based solutions in everchanging market dynamics Establishing General Manager effective and vibrant channels of distribution (TA & TO). Arranging fam Econo Lodge Salt Lake City trips for tour operators & educating their sales staff. Developing groups

from UN Missions/Diplomatic embassies,Airline layovers,stopovers and 2.Mr.Rick Owner/Principal crew and potential school/groups.Creating symbol of value & service at Quality Inn Salt Lake the beginning & end of all efforts Learning prospecting customers and judging people. Learning total teamwork, dedication and service to 3.Mr.Maud Hasan each other. Chairman Panorama Hotels, ACADEMICS Dubai Arunachal University of Studies 4.Ms.Maria Guzman Master of Business Administration (Hospitality Management) 2013-2015 General Manager Moab Manav Bharti University,Himachal

Bachelor of Business Administration 2010-2013 5.Mr.Rajiv Mishra

Head of Marketing, Radisson Srinagar Institute of Public Health & Hygiene,New Delhi Diploma in Medical Laboratory Technology (Pathology) 1993-1995 6.Mr.Wasim Chaya Managing Director Hiltron CALC Institute (UP Govt.),Lucknow Grand Mumtaz Hotels Diploma in Computer Applications 1993-1994

7,Mr.Manu Midha Minto Circle AMU Aligarh Head ME Dubai OYO Rooms HIGH School Diploma/SSSC (10+2) 1989-1995

8.Mr.Ratinder Singh Sah Product Manager ME Hotelbeds ASSESSMENTS (completed on indeed.com)

9.Mr.Saheeb Mushtaq Expert : General Manager (Hospitality),Front Desk Manager, Outside Managing Partner Sales,Inside Sales, Verbal Communication,Written Communication Arabian Oryx Tourism Highly Proficient : Front Desk Manager,Customer Focus & Orientation, Brand Ambassador,Customer Service Fit,Attention to Detail, 10.Mr.Rijo Samuel Proof Reading,Office Manager,Supervisor & Teamwork, Manager-Alliances Project timeline Management, FlyDubai Proficient : Sales Influence & Negotiation,Marketing,CRM Skills with Salesforce,Recruiting,Scheduling,Analyzing Data,Data Entry Familiar : Conscientiousness,Management & Leadership skills-Planning Completed : Social Media, Problem Solving,Work Style,Active Listening, Management & Leadership Skills-Impact & Influence