Case study Data networks, call savings and latest Cineworld IP telephony solution Cineworld (formerly UGC Cinemas) is Company profile The BT Net Equip solution would Cineworld is Europe’s leading cinema provide a faster and more reliable Europe’s leading cinema operator with operator with over 90 sites across six network infrastructure between all sites over 90 sites across six countries. countries (UK, Ireland, , , improving business efficiency. Cineworld owns and operates 70 and ). Cineworld owns and operates 70 cinemas throughout the UK RHM won this contract in competition cinemas throughout the UK and and Ireland . with Cisco and Alcatel proving that Ireland. RHM’s approach of matching The issues technology with an understanding of client requirements is a recipe for The solutions Different network service providers with different tariffs across 90 sites was success. • Consultative call trend analysis proving to be expensive and an The benefits • Cost savings through BT administrative nightmare. Not only has BT Onebill reduced the Business Plan Cineworld also had to transfer large amount of paperwork processed but • Consolidated BT Onebill amounts of data between sites. Their having this information available network infrastructure was struggling to electronically means that the RHM team • IP enabled telephony – cope and was becoming more and more can proactively manage Cineworld’s Avaya IP Office expensive to maintain. account with BT constantly ensuring that they are paying the best possible rates • BT Net Equip VPN With RHM’s help, Cineworld recognised for their calls. The benefits that their telephone system was not going to be able to cope with their The BT Net Equip solution has improved • One consolidated, electronic, aggressive growth targets. RHM connectivity between all Cineworld sites. cross-company bill identified that having two separate Their ticketing system across their sites networks – one for voice and one for is now linked to their head office • Improved ticketing system and a data – was an unnecessary expense. showing up-to-date availability on seats joined-up network in all their cinemas. The solutions • A significant reduction in monthly RHM’s consultative approach captured The IP Office communications platform call spend. a complete understanding of not only reduces call costs but also Cineworld’s business needs. RHM offers greater functionality. supported Cineworld in the evaluation Contact us and consolidation of their ‘Continuity of personnel and ease communication strategy and made of access to our account team RHM Telecommunications Ltd appropriate recommendations. are important to us, and RHM By adopting BT Onebill, Cineworld could Goodridge House has provided this. We feel that receive a single bill for all sites on CD Goodridge Avenue throughout the year. This significantly this works well for us, especially Gloucester, GL2 5EA reduced administrative time and cost the way in which RHM manages processing separate bills. our account and the interface with BT - making this a Tel 0845 136 60 60 RHM was appointed to replace relationship we intend to Cineworld’s legacy data network. [email protected] continue with.’

John Beirne – IT Support Manager,

Cineworld

080208V002