A Division of Citizens Gas & Coke Utility July, 2003 Volume 1, Issue 2 Providing Comfort to Thousands Citizens reliably serves Convention Center & RCA Dome One day they may be hosting 1,000 people for a sit-down dinner and the next it’s 50,000 lively Colts football fans. While the logistics of such events are always complicated, the staff at the Convention Center & RCA Dome never has to worry about the comfort level in the 1.9 million-square-foot facility, thanks to Citizens Thermal Energy. Whether it’s the dog days of August or the frigid nights of January, the Convention Center and RCA Dome staff knows Citizens Thermal Energy will keep its guests comfortable. “If you are in a meeting with a thousand people and it’s too hot or too cold, that’s all you can think about. If we can’t provide a comfortably warm or cool environment, then it doesn’t matter if the facility is clean and the food is good,” said Barney Levengood, Executive Director of the Indiana Convention Center & RCA Dome. Not having to worry about heating and cooling service helps the facility’s staff focus on its primary mission. “Like any small business, we have to sell it, market it and do everything from Barney Levengood, Executive Director of the Indiana Convention legal issues, and accounting to personnel and delivering Center & RCA Dome. products and services. We are at the center of a $1.6 billion entertainment industry in Central Indiana. The challenge is to deliver top quality service and have our customers come back,” outstanding relationship with Bill Tracy (Vice President of Levengood explained. Market Development) and the whole staff at Citizens Thermal. For the Convention Center and RCA Dome, reliability, cost Our good relationship helps us work through issues such as when and freedom from maintenance have been the top three benefits we decided to bring back our own chillers as a backup system,” of choosing Citizens Thermal. “Could the heating and cooling he explained. service be cheaper? Sure, and cost is always important. But Looking to the future, the Convention Center and RCA Dome what’s more important is the ability to deliver comfort. This is staff knows program and facility growth will be their biggest show business. If it’s a nationally-televised football game on a challenge. They also know Citizens Thermal will be ready to hot Sunday afternoon in August and the cooling system goes adapt and improve service to meet the facility’s changing needs. down, it would not only make the facility look bad, but also the city of Indianapolis. Consistent, reliable service is a very big deal to us and it has been there with Citizens Thermal,” Indiana Convention Center Levengood said. Levengood added that they have periodically evaluated & RCA Dome At A Glance: providing their own heating and cooling, but the answer always • 1.9 million square feet comes up Citizens Thermal. “Citizens Thermal has provided • 600-800 events per year reliable, economical and environmentally sound heating and • 48 meeting rooms offering nearly 68,000 square feet cooling options for all of for many years. •4 ballrooms with 72,000 square feet Each time we’ve looked at building our own heating plant we’ve •7 exhibit halls with 400,000 square feet found that it wouldn’t be cost-efficient based on the capital • RCA Dome seats nearly 58,000 and is home to the expenditure, operations costs and the land necessary for the facility,” he said. •A Centerpiece of Downtown Indy - linked to seven fine The top-notch service provided by Citizens Thermal is not hotels and multi-level Circle Center Mall only based on technology, but also on people. “We have an Steam and Chilled Water Distribution Map The map below is a general steam an hour at a pressure of The West Street Chilled Water water is again chilled to 40ºF and outline of the steam and chilled 250 pounds per square inch Plant produces the bulk of the returned to the system. At peak water distribution systems of (psig) and a temperature of chilled water for the downtown loads the plant is producing Citizens Thermal Energy. The 600ºF. The steam system also system. The plant was originally 60,000 gallons per minute of lines represent about purchases steam produced at built in 1990 and is also one the chilled water, and pumping it 13miles of chilled water mains, the Indianapolis Resource largest district chilled water through the 48" diameter pipes and the red lines represent Recovery Facility. This modern plants in the United States. The leaving the plant. about 34 miles of steam mains. facility uses municipal trash as plant can produce up to 32,000 If you would be interested The dashed lines represent new the fuel source for the steam tons of 40ºF chilled water to air- in more information on the mains that are currently in the generating boilers. Approxi- condition and dehumidify the systems, please feel free to planning stages. mately 40% of the steam sold downtown buildings. The contact Jeff Harrison at In general the steam to the district energy customers customers return the chilled water (317) 927-4791 or Lane system extends from the Eli annually is produced at the back to the chilled water plant at Dunagin at (317) 927-4347 Lilly Technology Center Campus Resource Recovery Facility. approximately 52ºF, where the in the south to 22nd Street at the north end of the system. The western boundaries included the GM Manufacturing facility on Oliver Avenue and the Veterans Hospital on the IUPUI campus. The eastern boundary is essentially East Street. The chilled water system is currently much smaller involv- ing primarily the downtown business district and the IUPUI campus. We are currently planning new chilled water lines that will extend northward to the Indianapolis Marion County Central Public Library and the Life Sciences develop- ment area at the north end of the Downtown Canal. The district steam system of Citizens Thermal Energy is the second largest in the United States in terms of steam sales. It is second only to the steam system of Consolidated Edison in New York City. The Perry K Steam Plant, in the center of the system, was originally built in 1893 to produce steam and electricity for the growing downtown Indianapolis business center. One hundred and ten years later, the plant is still produc- ing energy for the heart of the city. This facility has the potential to produce approxi- mately 2,000,000 pounds of 2 Filters, Filter Maintenance, and Indoor Air Quality Reprinted by permission money because they are that you breathe. Many people is a high tech way of improving from ACestimates.com by washable but they are not as are surprised to learn the the indoor air quality of your Richard D. Ashworth. efficient at filtering the air as contents of the air they are home. When the air passes the disposable kind. By far, the breathing from the list above. through the first part of the Before we discuss the most efficient filters are the The question they most often unit the particles in the air are different types of filters and Electronic Air Cleaners. There ask themselves is what can I do given an electrical charge using which one is the best for you, are other high efficiency air to filter these things from the thin ionizing wires located in I want to stress the importance cleaning media’s that you can air my family and I are breath- the cells. Downstream from the of keeping your filters clean. have installed by a contractor ing? The answer to that wires are collector plates with Airflow is very important to the that will help keep your home’s question is easy but based on an opposite charge. The efficiency of your system. air as clean and dust free as what you want to spend and particles (now polarized) are Whether it is your A.C. system most electronic air cleaners. the level of cleanliness you attracted to the collector plates or your Heating system, both The filtering media are less want. As stated above the best that have an opposite polarized systems need the proper expensive than the electronic is the Electronic Air Cleaner. An charge. For this reason, amount of designed airflow air cleaners but have a higher addition to the Electronic Air electronic air cleaners need to throughout the system. Dirty maintenance cost associated Cleaner, and one that will have the cells removed and filters restrict the airflow that with them because they also ensure the eradication of cleaned usually on a semi- results in higher energy and have disposable filter media bacteria, mold, fungi, and annual basis. Mild soap and repair costs to you. inside them. There are many mildew, is the ultra violet light water should be used along With the advent of SARS different things in the air that installed in the return duct near with extreme care so the and all the talk about biological we are totally unaware of. the EAC (Electronic Air Cleaner). ionizing wires or collector and chemical terrorism, filtering Among them are: When these two devices, the plates are not damaged. If the media and refining the air we •Pollen electronic air cleaner and the plates or ionizing wires are breathe has become a necessity • Dust Mites ultraviolet air cleaner, are damaged during cleaning, the for healthy living. It is a fact • Lint combined with the standard cells should be replaced before the certain dwellings cause •Smoke type of filter, you can be restoring power to the unit or people to become or remain ill. •Mildew assured that you have the best the power pack can be dam- When an indoor air quality • Cooking Odors indoor air quality available in aged. The power pack is an program is instituted in these •Mold your home. Additionally, if you expensive and integral part of environments, people begin to • Formaldehyde had the electronic air cleaner the electronic air cleaner. If recover from illnesses that • Fungi and the ultraviolet air cleaner you have a maintenance seemed insurmountable. The air • Bathroom Odors installed in your home, agreement the service should we breathe inside of buildings • Virus’s changing the regular filters will include cleaning and caring for can be toxic to our health and •Chemical Smells come on a less frequent basis. this unit if you have one needs to be addressed before • Spores That is triple protection for installed in your home. Since our health is affected in a •Tobacco Odors your family’s health through these units are expensive they negative way. You will find • Dirt increased indoor air quality. should have professional indoor air quality solutions on •Many Other Volatile Organic attention paid to them from this page that will help you Compounds The Electronic Air time to time. While the cells are with the sick building syn- •Pet Odors Cleaner (EACs) not super-fragile, damage can drome. Take it seriously now • Dander Electronic Air Cleaners occur if the proper precautions and breathe easier later. • Dust (EACs) can be expensive are not taken during the Removing these things is compared to the regular cleaning of these cells. The Supply Vent Myth the job of your filter. The filtering media’s but from There are many different standard filters you can buy at personal experience they are Ultraviolet Air Cleaners types of filters. The most the hardware store, the well worth the cost. Customers Many of us know that common type is the fiberglass fiberglass stranded filters, are with allergies and respiratory Ultraviolet rays are harmful to disposable filter that you buy the cheapest and most ineffec- conditions have reported better our skin if we are over exposed at most hardware or retail tive filters for removing these breathing conditions when their to the sun’s rays. This is the stores. Other types of filters particles and odors. The cheap units were working properly. reason most of us use sun block include the metal or plastic filter will remove less than 10 These units are capable of in the summer. Why are UV rays fiber type filters that are percent of these particles and filtering particles that are less washable. These filters save you none of the odors from the air than one micron in size. An EAC – Continued on page 4 – 3 Steam and Chilled Water Service Telephone Numbers Filters, Filter Maintenance, and Indoor Air Quality (continued from page 3) so harmful to us and most biological organisms? your ducts. A few years back I was reading an Dave Toombs, UV rays penetrate the cells and break down the engineering trade journal concerning HVAC. In Thermal General Manager, 317-927-4356 (office) molecular bonds in the cells. This can cause this article a contractor installed UV lights in the 317-727-1342 (cell) mutation of the cells and change their biological ducts of a very large building. In addition to the Jamie Dillard, make-up. This process can be used to our people occupying the building reporting less Assistant General Manager advantage to improve the indoor air quality of illness, the power bill for the building was 317-927-4360 (office) our living spaces. UV lights can be installed in reduced because the UV light eradicated mold, Sharon Connell, Customer Service & Billing your ductwork so that it may wash the air from mildew, and other organisms that tend to grow. Representative harmful bio-organisms that live in the air and These things grow on the coils and reduce and 317-261-8794 ductwork of your home. When the air containing restrict airflow. This causes the motors to work these microorganisms pass through the UV light harder to push and pull the air where it is Toll Free Number - Customer Service & Billing in the duct work, the light penetrates the supposed to go. The UV light eliminated these 877-313-2467 organism and breaks down its molecular bonds. restrictions allowing the motors to use less power Jeff Hansen, Manager This causes cellular and genetic damage that to move the air. The secondary benefit to this is Customer Services and Distribution renders these microscopic critters harmless. It reduced maintenance costs because the motors 317-693-8704 (office) also robs them of their ability to reproduce. Many are not working so hard all the time and therefore 317-695-2019 (cell) Bob Purdue, of the items listed above can be eradicated from do not have to be replaced or repaired as often. A Plant Manager (Steam Operations) your system if you have one of these lights UV light installed in your ductwork can benefit 317-693-8701 (office) installed in your ductwork. There is an additional more than your health; it can benefit your 317-695-0512 (cell) benefit to having UV light protection installed in checkbook also. Bob Taber, Foreman, Customer Service & Metering 317-693-8883 (office) The Citizens Thermal Energy customer luncheon will be held at 317-695-7924 (cell) Jim Teso, Facilities Manager the Omni Severin Hotel on the following dates: (Chilled Water Operations) 317-236-6702 (office) Tuesday, August 12, 2003, and 317-695-0145 (cell) Wednesday, August 13, 2003, from 11:15 a.m. to 1:30 p.m. Please choose the Other telephone numbers: date you would like to attend and RSVP for the Marketing - Steam and Chilled Water luncheon and tour of the steam plant by August Bill Tracy, Vice President, 8, 2003 to Tiffany Reed or Sharon Connell, by Market Development phone at 317-261-8794, or by pre-paid postcard 317-927-4534 (office) attached to your invitation. The discussion topic for Jeff Harrison, Director, this year’s educational luncheon is Market Development “Steam System Maintenance & Fuel Costs.” 317-927-4791 (office) Lane Dunagin, Industrial Sales Consultant 317-927-4347 (office) Employee Spotlight 317-694-2776 (cell) The most important function of the Perry K Steam Plant at 366 Steam and Chilled Water Service Emergency Contacts Kentucky Avenue is to provide its downtown neighbors with steam In the event of a steam or chilled service. That makes Terry McGlothlin, or T’Mac to his co-workers, a water emergency, Citizens Thermal very valuable asset to the Thermal Division. Terry is a Crew Leader on Energy can be reached at the the Distribution Team, and he and the crew are responsible for following numbers: repairing and maintaining the underground steam distribution system Steam Plant Operations that serves all of downtown Indianapolis. Because of the high level Emergency 24-Hour Number of responsibility entrusted to him and his crewmembers, safety is key (Steam Operations Control Room) when working on the steam lines. Customers may contact the Citizens 317-261-8804 Thermal Customer Service Line at 261-8794. Shift Supervisor’s Office 317-261-8819 Ron Pinkins, Operations Supervisor 317-261-8807 (office) A division of 317-431-4414 (cell) Chilled Water Plant Operations Emergency 24-Hour Number (Chilled Water Control Room) 317-236-6700 4