EMS Standard Operating Procedures Policy Title: Uniforms & Appearance Section: Operations Adoption Date: 07/24/2000 Date of Most Recent Update: 09/2021 CAAS Criteria Reference:

Purpose:

To provide guidelines for the emergency care provider in the wearing of his or her uniform and personal appearance while on duty. The uniform and appearance of the emergency care provider provides recognition and professionalism when responding to an emergency or while in public.

1. Issue Uniforms

Uniforms furnished by the City of West Des Moines. The following uniform articles will be provided or made available by the City for the emergency care provider. (Any variations to quantities must be approved through your assigned Lieutenant.)

• Class A Uniform Dress Shirt (quantity 1) • Winter/cool weather jackets (quantity 1) • Name tag • CAAS Pin • Badge • Class B shirt (4 shirts issued to full and ¾ staff, 2 shirts to part-time staff) • Pants, black in color. (3 pairs of pants per full-time and ¾ time employees.) (2 pair of pants for part-time employees.)

Optional Uniforms that are approved to be worn at certain times but are not provided. Optional uniforms will be marked as the Class B shirts are marked unless variations are administratively approved. (Current items listed below will be allowed with current markings until the need for replacement or a phase out timeframe has been established and communicated) • Windbreaker type jacket • West Des Moines EMS job shirt • Winter stocking cap (approved WDMEMS cap) • Ball Cap after 2300 hours (approved WDMEMS cap) (not allowed to be worn by hospital assigned crews)

2. Uniform Replacement

Uniforms will be replaced on an as needed basis throughout the year. When a uniform that is issued by the department needs to be replaced due to damage or wear, an email will be sent to the Division Chief in charge of uniforms. The email should indicate the reason for the need to replace. The Division Chief in charge of uniforms will then approve or deny the request via email to the requester. If approved, the requesting medic will submit the uniform order through the Gall’s online ordering system. The order will then be approved for processing by administrative staff. Upon receipt of the new uniform, the damaged or worn uniform will be turned in to the shift supervisor for disposal at the Division Chief’s discretion. This process only applies to those uniform items provided by the department. City issued uniforms are not to be worn for a secondary job.

3. Uniform maintenance

All ECP’s shall keep uniforms clean and neat in appearance.

4. Surrender of department uniforms

Upon separation from the department, each ECP shall return all City issued uniforms and markings associated with WDM EMS in his/her possession to the EMS Administrative Offices.

5. Patches on uniform

• Designated service patch will be worn on the right shoulder. • Iowa EMS Alliance Patch will be worn on the left shoulder • Other patches may be designated at the discretion of the EMS Chief or his designee.

6. Name bar and other markings

• Name bars will be issued by the department and displayed on the right breast of the Class A Uniform. It shall be placed 1/8th inch above the pocket flap, centered above the pocket button. • Photo ID nametags will always be worn and made visible while on duty. • Photo ID nametags will be worn on the left breast of the Class B uniform with the UnityPoint ID tag showing to the front when working on a hospital assigned ambulance. This location is also recommended for those working on city ambulance although this location is not required. • A CAAS Accreditation Pin will be worn ½ inch above and centered over the name bar on the Class A uniform shirt. • Years of service pins issued by the city can be worn with the class A uniform. These pins shall be worn at a point that is level with the CAAS Pin with both pins spaced evenly above the name bar on Class A uniforms. • All ECPs with rank shall wear the appropriate collar brass indicating rank on Class A uniform shirts. • Other markings will only be allowed upon approval of the EMS Chief or his/her designee.

7. General Guidelines for All Uniforms

• Uniforms shall be worn in a professional manner. • Shirts will be clean and well pressed. • Class A shirts will be buttoned to the top except for the top button. • A solid white undergarment shall be worn under the Class A uniform shirts. Black, grey or white undergarments shall be worn under the Class B uniform shirts. Sleeve length shall be no longer than the sleeve on the shirt. • Females must wear a bra or camisole that cannot be seen through the Class A or B uniform shirt being worn. • Long sleeve uniform shirts will be allowed. Sleeves must remain full length and not be rolled up. • Uniform pants shall be black in color and worn with a solid black belt with a generic belt buckle. Pants will be free of rips, tears or fraying at the cuffs. No reflective striping will be allowed. Approved pants will be those listed in the department ordering section in the Gall’s website. • Shoes will be solid black in color providing adequate protection of the feet. Shoes with open toes or heels will not be permitted. Socks/hose shall be worn with shoes and should be dark in color if visible. • Stocking caps will be permitted during cold weather. WDMEMS stocking caps approved by the department are the approved caps to wear. Other types of plain navy blue or black stocking caps can be worn with administrative approval. Stocking caps are not permitted to be worn within the stations or inside of the hospital. • During periods of severe weather, the shift supervisor may alter the uniform policy to meet the needs of the situation.

8. Use of other uniforms

Certain uniform or outerwear items may be approved for use during work hours on a case by case basis. The following items have been approved to wear at certain times during your shift or at certain times of the year.

• Wind jacket (proper uniform must be worn underneath) • West Des Moines EMS –Light Jacket (with administrative approval) • Job Shirt

9. Class A Uniform

• Dress uniform shirt • Black ems pants with a black belt • Solid white undergarment under shirt • Black shoes • Dark socks or hose • CAAS Pin • Gold nameplate • Collar Brass indicating rank • Department issued badge

Class A uniforms will be required to be worn at certain times throughout the year as designated by administrative staff. The Class A uniform should be readily available if notified to wear it prior to arriving for your shift.

10. Class B Uniform

• Polo Shirt • Solid white, black or matching grey undergarment under polo shirt • Black EMS pants with a black belt • Black shoes • Dark socks or hose • Picture ID visible (hospital crews should have their UPH tag showing and attached to the right chest area) A department approved ball style cap can be worn with the Class B uniform after 2300 hours. Ball style caps are not to be worn by hospital assigned crews.

The Class B uniform will be the primary uniform worn by ambulance personnel while on duty 24 hours per day.

PERSONAL APPEARANCE

PURPOSE AND SCOPE

This policy provides guidelines for the personal appearance of members of the West Des Moines Emergency Medical Services Department who function in the field. All others in the department will function under the City of West Des Moines appearance policy in the employee handbook. The uniform and appearance of the emergency care provider provides recognition and professionalism when responding to an emergency or while in public.

POLICY

West Des Moines EMS members shall maintain their personal hygiene and appearance to project a professional image that is appropriate for this department and for their assignments. Department personal appearance standards are primarily based on safety requirements, appearance conformity and the social norms of the community served, while considering matters important to members of the Department. The medic’s appearance should not detract from the care of a patient by distracting or drawing the attention of the patient or family member. 1. GROOMING

Unless otherwise stated and because deviations from these standards may present safety issues, the following appearance standards shall apply to all members, except for those in non-field positions, and where the Chief of EMS has granted an exception.

2. PERSONAL HYGIENE

All members must maintain proper personal hygiene. Examples of improper personal hygiene include, but are not limited to, dirty fingernails, bad breath, body odor and dirty or unkempt . Any member who has a condition due to a protected category (e.g., race, physical disability) that affects any aspect of personal hygiene covered by this policy may qualify for an accommodation and should report any need for an accommodation to the Chief of EMS.

3. HAIR

Hair shall be clean, neatly trimmed or arranged, and of a natural hair color. with shaved designs in the scalp are prohibited. Hair adornments shall be primarily for the purpose of securing the hair and must present a professional image and be in a solid neutral color. Hairstyles for male department members must not extend below the top edge of a uniform or dress shirt collar while assuming a normal stance.

Hairstyles for female department members shall not interfere with patient care or the safety of the medic or co-workers. Hair may be at the length of the shoulders without alteration. Hair length exceeding the shoulders will be pulled back in or something similar that is professional in appearance when in the public or when in the station with public present. When in the hospital, you are considered to be in a public setting.

4.

• Mustaches shall not extend below the corners of the mouth or beyond the natural hairline of the upper lip and shall be short and neatly trimmed. (Also refer to Section 5.12, City of West Des Moines Safety Program Manual)

• Full beards are not allowed. OSHA Standard 1910.134 a. 1910.134(g)(1)(1) The employer shall not permit respirators with tight-fitting face pieces to be worn by employees who have facial hair that comes between the sealing surface of the face piece and the face or that interferes with valve function or any condition that interferes with the face –to-face piece seal or valve function. b. Partial beards/ are allowed if they are around the mouth and within the facial seal area but not on the seal. The partial cannot be long enough that it pushes against the mask breaking the seal. c. The partial beard must be neatly trimmed with clean lines and no longer than ½ inch in length. d. You are expected to be clean shaven when starting your shift.

5.

Sideburns shall not extend below the bottom of the outer ear opening (the top of the earlobes) and shall be trimmed and neat.

6. FINGERNAILS

Fingernails shall be clean and neatly trimmed to a length that will not present a safety concern. The color of fingernail polish shall present a professional image.

7. JEWELRY

For this policy, jewelry refers to rings, earrings, necklaces, bracelets, and wristwatches. Jewelry shall present a professional image and may not create a safety concern for the department member or others. Jewelry that depicts racial, sexual, discriminatory, gang-related, or obscene language is not allowed.

a. Necklaces shall not be visible above the shirt collar. b. Earrings shall be small with no more than 3 per outer ear (includes Helix) The earrings should be stud type no bigger than Og, except for one which can be a small hoop (no larger than 16mm). Two internal ear piercings such as a rook, daith or tragus are allowed if they are silver, gold or rose gold in color and are 16g or less. When looking straight on, the piercings should be subtle and subdued.

a. Nose piercing. There is one allowed piercing in the side of the nose. No circular ring can be worn. The visible end of the nose piercing must be no bigger than 14g/1.6mm/1/16”. This represents the size of the visible portion. b. Wristwatches shall be conservative and present a professional image.

8. BODY PIERCING OR ALTERATION

Body piercing (other than the ears as described above) or alteration to any area of the body that is visible while on-duty or while representing West Des Moines EMS in any official capacity, that is a deviation from normal anatomical features and that is not medically required, is prohibited. Such body alteration includes, but is not limited to:

a. Tongue splitting or piercing. (if the togue is pierced, a spacer can be used but should not have a barbell look or be visible while talking. In addition, it should not have an impact on the ability to speak clearly) b. The complete or transdermal implantation of any material other than hair replacement (i.e., foreign objects inserted under the skin to create a design or pattern). c. Abnormal shaping of the ears, eyes, nose, or teeth (i.e., enlarged or stretched out holes in the earlobes). Earlobes that are stretched should have spacers removed and maintainers will not be allowed. No open hole should be visible when removed. d. Branding, scarification or burning to create a design or pattern.

9. TATTOOS

At no time while on-duty or representing the Department in any official capacity shall any offensive tattoo or body art be visible. Examples of offensive tattoos include, but are not limited to, those that exhibit or advocate discrimination against sex, race, religion, ethnicity, national origin, sexual orientation, age, physical or mental disability, medical condition or marital status; those that exhibit gang, supremacist, political, or extremist group affiliation; and those that depict or promote drug use, sexually explicit acts or other obscene material. At no time while on-duty or representing the Department in any official capacity shall members have visible tattoos or body art on the head, neck, face, ears, or hands and fingers. Sleeving of arms must be covered.

10. DENTAL ORNAMENTATION

Dental ornamentation that is for decorative purposes and that is not medically required is prohibited while on-duty or while representing West Des Moines EMS in any official capacity. Such ornamentation includes, but is not limited to:

a. Objects that are bonded to front teeth. b. Gold, platinum or other veneers or caps used for decorative purposes. c. Orthodontic appliances that are colored for decorative purposes.

11. GLASSES AND CONTACT LENSES

Eyeglasses and sunglasses shall be conservative and present a professional image. Contact lenses with designs that change the normal appearance of the eye and that are not medically required are prohibited while on-duty or while representing West Des Moines EMS in any official capacity. 12. COSMETICS AND FRAGRANCES

Cosmetics shall be conservative and present a professional image. Use of cologne, perfume, aftershave lotion and other items used for body fragrance shall be kept to a minimum.

13. UNDERGARMENTS

Proper undergarments shall be worn as necessary for reasons of hygiene and general appearance standards.

14. RELIGIOUS ACCOMMODATION

The religious beliefs and needs of department members should be reasonably accommodated. Requests for religious accommodation should generally be granted unless there is a compelling security or safety reason and denying the request is the least restrictive means available to ensure security or safety. The Chief of EMS must approve all religious accommodations.

Those who request to wear headscarves, simple head coverings, certain hairstyles or facial hair for religious reasons should generally be accommodated absent unusual circumstances. The Chief of EMS must approve this accomodation.

EXEMPTIONS TO PERSONAL APPEARANCE STANDARDS

No variance will be allowed that would render a medic unable to meet the requirements of this policy or is not approved by the EMS Chief.