SMC Is Pursuing Worldwide Customer Satisfaction and Supporting Automation Through the Most Advanced Pneumatic Technologies

SMC is pursuing worldwide customer satisfaction and supporting automation through the most advanced pneumatic technologies.

The 21st century - with the rapid revolution in global information technologies, business methods are undergoing great changes. In these quickly developing, ever-changing times, customer satisfaction can only be achieved with a clear understanding of our customers’ goals and objectives. There- fore, SMC has built an organization that listens carefully to our customers and responds quickly and specifically to their needs. SMC has established a wide spread global network of locations in all major countries of the Americas, Europe and Asia/Oceania as well as emerging countries such as Brazil, Russia, India and China, showing our active commitment to the world market. SMC supports this global network with a stable supply chain of global products, a high level of technical service and a solid communication network to meet our customers’ needs and expectations.

1 Our engineering staff now exceeds 1,450 and is Technical located in Technical centers in Japan, the United Development States, Europe and China.

Quick, clear and detailed responses to customer requests are communicated through our sales group, and our engineers are constantly on the alert for new trends that lead to new world class products.

Our product line offers 12,000 basic models with over 700,000 variations. Global production Production facilities provide a stable supply of products to and Supply customers in all markets.

The vast array of products satisfies nearly every application. Fast delivery of these high quality products at com- petitive prices is accomplished through our unique production system, and by maximizing our local production capabilities, a stable supply of product is guaranteed.

Sales & With 400 sales offices in 82 countries world- Communication wide, our sales force of over 7,951 maintains Network close communication with customers.

By establishing a strong base in each country and region with a large experienced sales force, SMC provides the best possible service in the industry. Maintaining close communication with our customers throughout the world keeps our engineering teams and our products at the lead- ing edge of the industry.

2 Pneumatics contributes to automation in every industry.

The stage is set for infinite application expansion of pneumatic control technologies. The development of sophisticated automation in the industrial world has been a spark for the rapid growth in the use of pneumatic components. From a mainstay of core industries such as automotive, electronics and machinery, pneumatic components have moved into a wide range of other industrial fields. High technology applications are growing especially fast, making pneumatics indispensable in high tech industries such as information technology. Additionally, pneumatic components are playing an increasing role in the automation of the field of medicine, nursing care and other consumer applications for future development of automation industry.

Sales Composition by Industrial Sector (Japan)

Others Automotive

Medical

Food Semiconductor

Machine tool Electronics

Air Shoot Pitching Machine/ Tofu Production Equipment TOPGUN

Automated Hematology Analyzer

Bottle Filler 3 Automobile Assembly Lines Coater/Developer

Electronic Parts IC Test Handler IC Test System Mounting Equipment

Thermo Former

ESL Paper Pack Filling Machine

Air Jet Loom

Automatic Rice Sorter 4 12,000 basic models, and 700,000 variations. A wide range of variations to accommodate diverse applications.

A complete line-up of pneumatic control systems As a general supplier of pneumatic components, SMC provides products compatible with multiple applications and complete systems. Therefore, a broad range of pneumatic variations is offered for each system component. This complete array of products results in SMC pneumatic systems that are capable of specifically meeting infinitely diverse requirements.

Compressor

Air Dryers, Mist Separators Air Preparation Equipment These components provide clean dry air through dehumidification and filtration. Air Dryer Air Preparation Filter

Air Filters, Regulators, Lubricators Air Line Equipment These components remove foreign particles from compressed air, provide pressure control or supply lubrication.

Air Line Equipment

Solenoid Valves Directional Control These components direct the flow of Valves compressed air supplied to cylinders and other actuators.

Solenoid Valve

Air Cylinders, Rotary Actuators, Air Grippers Actuators These components use the compressed air switched by directional control valves to create force for linear and rotary action, and gripping. Air Cylinder Air Gripper 5 SMC products are moving into peripheral related markets. SMC products are not confined to the limits of conventional pneumatic control components, but are reaching out to cover peripheral markets as well. SMC products are developed to satisfy unique requirements, and we are committed to developing products for new markets to satisfy all of our customers.

Detection Switches Temperature Control Equipment These switches monitor various fluids such Our temperature control equipment allows as air or water to control pressure and/or precise temperature control in Thermo-chillers flow rate. with refrigeration technology and Thermo- cons with thermo-electric device technology.

Pressure Switch Flow Switch Thermo-chiller Thermo-con

Electric Actuators Vacuum Equipment Highly accurate, multi-positioning electric Vacuum equipment generates a vacuum state actuators with servo motors and lead screws, by supplying compressed air for work piece and high-speed, shockless transfer electric adsorption and transfer application. actuators with servo motors and belts have been realized.

Electric Actuator & Dedicated Controller Vacuum Ejector Vacuum Pad

High Vacuum Valves Chemical Liquid Valves

High vacuum valves are used for semiconduc- Air operated chemical liquid valves are compat- tor manufacturing equipment. ible with acid, alkali and super pure water, which are required for the production of semiconductors in high-purity environments.

High Vacuum Angle Valve Air Operated Chemical Liquid Valve 6 3D Measuring Instrument Clean Room CAD Laboratory Room Life Testing As merging demonstratedwith by advanced the most typified fields, the by information technology industry, expanding fields, environment to life science responsiveness, and energy savingactivities, is entering pneumatic control a is responding SMC high in with era of quality, new technology. improvements and functions, incorporating durability, miniaturiza-precision, multiple high level fields, materials. in andtion multiple new pursue research and We development specified to demands. satisfy products new of customers’ a succession producing considering by that makeIn products can addition, we worldwide applied be international standards Our from their inception. highly qualified engineering staff, specialists of comprised and is from every ready field, to prompt give to thedetailed our diverse customers. needs of solutions SMC’s staff of 1,450 experienced engineers experienced 1,450 of SMC’s staff customers’ for our solutions quick provides specific needs.

Technical Development 7 SMC’s engineering staff

Analyzer 3D Printer

CT Scanner Environmental Test Rooms

SMC’s research and development division is adapting to the changing times by researching electronic control technologies and/or developing products for fields such as the semiconductor industry. Within our product development facilities, we have provided our customers with extensive experimental equipment for cooperative research.

8 China Technical Center) Technical China (

China The CTC strengthens the system and through development product technical services with 100 about quickly to in order employees torespond a wide range needs of and requirements in the Chinese market. CTC in the United States, United in the The JTC staffed with 1,100 employees and the employees The JTC staffed with 1,100 pro- research SMC and of development, center the global based market for products new duces current our customers’ on and future needs. Japan Technical Center) Technical Japan (

The Japan Technical Center has expanded to a new Center has expanded to The Japan Technical twin-tower building from where it will oversee worldwide technical development. Following the basic concept of developing products from the customer’s products stand- developing of the basic concept Following point, SMC is dedicatingpoint, SMC a large staff and large financial resources to research Thisand is development. undertaken research to promote basic on technology with future that potential products are and to adapted produce to the needs of the and positive marketplace provide speedy response in To a timely manner. to technical customers throughout by presented the world, centers the problems established been have in States, the United Europe and China, creating a power- ful global engineering with All Japan as network the technical its nucleus. of sharecenters information and maintain contactto quickly in close order the torespond same and requirements to high offer locally, quality technical of service throughout the world. JTC Japan Global engineering network. Technical network. engineering Global are located centers Japan. well as as and China, Europe

Technical Development 9 SMC’s Global Engineering North, Central & Network South America

Asia/Oceania

Europe/Africa

UTC (US Technical Center) U.S.A. The UTC is enhancing engineering capabilities to quickly respond to customers’ needs through product development and technical services offered in the North American market. Approxi- mately 130 employees deal with various requirements from customers.

ETC (European Technical Centre) U.K. The ETC has been established in the existing SMC U.K. factory site in Milton Keynes. Here, approximately 60 experienced engineers from SMC European subsidiaries are gathered to handle projects from their respective countries. This has enabled improved communication, faster and more accurate information, and a higher level of customer satisfaction.

GTC (German Technical Centre) Germany In the European industrial center, the GTC with about 60 employees develops products and provides technical services by quickly responding to customers’ requirements.

10 Machining Plastics Molding Punching Press Casting Forging Impact Molding Dies NC Machinery Line Piston Rod Machinery Line Die MaintenanceLine Aluminum Melting Furnace SMC’s Integrated Production System

ProductionProduction and SupplySupply 11 SMC’s unique production system achieves high quality, low cost and a short lead time.

SMC products reflect a market trend towards greater diversification with a vast array of 12,000 basic models and over 700,000 variations. This is made possible by an integrated production system that includes casting, machining, surface treatment, coating, assembly and inspection, all performed in SMC’s factories in order to supply our products with a high level of quality, reasonable pricing and shorter delivery times to our customers. Furthermore, we use a unique production control system in which instructions for all production operations are performed automatically based on information from orders received. As a result, SMC has achieved shorter lead times for its product.

Valve Body Machining Plastics Molding Coil Winding

Assembly Inspection

Clean Room

Electronic Parts

Assembly/Inspection of Temperature Control Equipment

Electronic Substrate Mounting Automatic Assembly Equipment

12 2 2 2 2 2 2 Total Total land area : 78,845 m area : 28,602 m floor Total Total Total land area : 32,207 m area : 19,514 m floor Total Total Total land area : 108,676 m area : 28,589 m floor Total Tohno Factory (Iwate Pref.) Distribution Center (Ibaraki Pref.) Shimotsuma Factory (Ibaraki Pref.) 2 2 2 2 2 2 2 2 Production Facilities (Japan) Production Facilities 1 Total Total land area : 63,263 m area : 51,295 m floor Total Total Total land area : 315,761 m area : 44,362 m floor Total A global production network supports a supports network production global A quality of high supply & continuos stable the world. throughout products Total Total land area : 86,196 m area : 52,396 m floor Total Total Total land area : 31,757 m area : 47,920 m floor Total Tsukuba Factory (Ibaraki Pref.) Yamatsuri Area Pref.) (Fukushima Kamaishi Area Kamaishi (Iwate Pref.) Soka Area Soka Pref.) (Saitama SMC delivers products for world markets from factory six world key locations for delivers products in SMC Japan,in the Tsukuba district Ibaraki of and district prefecture the Soka of Saitama as locations prefecture, as in well China key from other and Singa- to quickly respond and increase Additionally, pore. flexibility to the demands the localof market, facilities overseas production been established have in subsidiariesSMC around the world.

ProductionProduction and SupplySupply 13 Russia U.K. Germany Czech Republic Spain Italy China Japan U.S.A. India South Korea

Mexico

1 Production Singapore Facilities (Japan) Brazil 2 Key Overseas Australia Production Facilities 3 Overseas Local Production Facilities 2 Key Overseas Production Facilities China Factory Singapore Factory SMC (China) Co., Ltd. SMC Manufacturing (Singapore) Pte. Ltd. Total land area : 172,558 m2 Total land area : 47,911 m2 Total floor area : 115,389 m2 Total floor area : 37,800 m2 SMC (Beijing) Manufacturing Co., Ltd. Total land area : 315,857 m2 Total floor area : 147,056 m2

3 Overseas Local Production Facilities North, Central & South America Chile Argentina Bolivia

U.S.A. Brazil Mexico Europe/Africa Switzerland Austria Sweden France Spain Turkey Germany U.K. Italy South Africa

Russia Czech Republic Asia/Oceania Singapore Malaysia New Zealand Hong Kong China (Guangzhou) Taiwan Australia South Korea India Thailand

14 3 sharply * As 2015 of end of July, Shizuoka Sales Office Sales OfficeToyota Nagoya Sales Office Sendai Sales Office Omiya Sales Office Kofu Sales Office Sales OfficeTokyo Atsugi Sales Office 6 7 1 8 3 5 4 2 Numazu, Hamamatsu Handa, Toyohashi Komaki Yokkaichi, Sapporo, Kitakami, Yamagata, Sapporo, Kitakami, Yamagata, Koriyama Soka, Kawagoe, Ibaraki, Utsunomiya, Ota, Nagaoka Nagano, Suwa Minami-tokyo, Nishi-tokyo, Chiba Yokohama 1 4 5 2 6 3 7 8 9 10 11 12 Fukuoka Sales Office Hiroshima Sales Office Osaka Sales Office Okayama Sales Office Kanazawa Sales Office Kyoto Sales Office 9 14 11 13 10 12 Kita-kyushu, Oita, Kumamoto, Minami-kyushu Fukuyama, Yamaguchi Fukuchiyama, Shiga, Nara Minami-osaka, Kadoma, Amagasaki, Kobe, Himeji Matsuyama Matsue, Takamatsu, Toyama, Fukui Toyama, 13 s sales network thoroughly Japan with covers ’ 14 SMC 55 branch offices distributors with 594 offices, and 94 customers. sharply focusing on its focusing on SMC customers, and a highly customers, on SMC focusing organization. sales support experienced “One to one” communication is facilitated is communication one” to “One network, extensive a highly through In satisfying each individual customer, SMC believes it is essential to promote promote to essential is it believes SMC customer, individual each satisfying In sales activities that emphasize personal contact. The function our sales of staff to accurately the but gauge order, customer’s to take the simply is not striving to cultivate communications with close our customers. customer’s needscustomer’s and desires. an of play They important in the development role andproducts servicesnew providing by vital to the technical feedback and departments. this For production has reason, SMC invested in establishing a highly and extensive a large support sales network organization with the goal of familiar more becoming relation- closer with needs and customers’ developing in Japan 1,006 and of 6,945 internationally salesships. force SMC’s is continually

Sales & Communication Network 15 A wide range of information is provided in a variety of different settings.

Showrooms and other facilities are set up in many different locations to promote the exchange of information with customers. Information is offered and suggestions are made through various presentations, training seminars, exhibitions and other means. By maintaining close and detailed relationships with people and geographic regions, we achieve high quality sales activities, beyond just selling products.

International Fluid Power Exhibition Pack Expo Mechanical Components & Materials Technology Expo

3 4 Demonstration Van

Showroom (Japan Technical Center) Seminar http://www.smcworld.com SMC’s website (home page)

Showroom “Alpha”

Head Office Toyota Kyoto 16 SMC Corporation (México), S.A. de C.V. SMC Corporation Peru S.A.C. SMC Corporation of America SMC Neumatica Venezuela S.A. The names of countries listed are alphabetically indexed. Mexico Peru U.S.A. Venezuela *

SMC Argentina S.A. SMC Pneumatics Bolivia S.r.l. SMC Pneumáticos do Brasil Ltda. SMC Pneumatics (Canada) Ltd. SMC Pneumatics (Chile) S.A.

DistributionCenter Sales Branch Sales

Distributor U.S.A./Canada Argentina Bolivia Brazil Canada Chile/Colombia A “30% global market share” has has share” market global “30% A subsidiaries with local achieved been worldwide. countries in 50 SMC Service in North & Central/South America The Americas supports Zone requirements customer with than more 70 sales branches, facilities 7 local production 2,000 and employees. over Additional distribution provides support to Central/South America as as well the requirements customer for Caribbean offer they With this region. network, specials, assistance application also They provision. and provide local product assistance using pneumatics by on in a training education kit and/or materials. with Japanese cooperates companies closely inSMC America to responsibly allprovide services. possible Taking into quickly its firstto move continued step SMC with Australia in 1967, the international marketplace,and has steadily established local subsidiaries and distributors in major currently countries reaching around the world, 400 inlocations 82 countries. With the expansion its international of SMC network, market single a as has world earned as international reputation a reliable a solid the brand, and has exceeded view to continue will We share. market global 30% and furtherour sales organization develop with greater even energy to provide responding satisfaction” by accurately“customer to individual demands of different customers incountries and regions around the world.

Sales & Communication Network 17 Canada

U.S.A.

Mexico

Venezuela

Colombia

Ecuador

Brazil Peru

Bolivia

U.S.A. Canada

Argentina

Chile

Mexico Ecuador Venezuela

Peru Bolivia Brazil

Chile/Colombia Argentina

18 SMC Service in Europe /Africa

Slovakia Finland

Netherlands Sweden Russia Norway Belgium Estonia Tunisia Latvia Ireland Denmark Lithuania Kazakhstan Morocco Algeria Belarus Czech Republic Poland Egypt U.K. Germany Ukraine Austria Romania France Portugal Switzerland Bulgaria

Spain Turkey Macedonia Nigeria Italy Greece

Slovenia Serbia

Hungary

Albania

Bosnia - Herzegovina

Croatia

South Africa

Austria SMC Pneumatik GmbH (Austria) Lithuania UAB "SMC Pneumatics" Belgium SMC Pneumatics N.V./S.A. Netherlands SMC Pneumatics B.V. Bulgaria SMC Industrial Automation Bulgaria EOOD Norway SMC Pneumatics Norway AS Croatia SMC Industrijska Automatika d.o.o. Poland SMC Industrial Automation Polska Sp.z.o.o. Czech Republic SMC Industrial Automation CZ s.r.o. Romania SMC Romania S.r.l. Denmark SMC Pneumatik A/S Russia SMC Pneumatik LLC. Estonia SMC Oneumatics Estonia Ou Slovakia SMC Priemyselná Automatizáciá, spol. s.r.o. Finland SMC Pneumatics Finland Oy Slovenia SMC Industrijska Avtomatika d.o.o. France SMC Pneumatique SA South Africa SMC Pneumatics (South Africa) Pty Ltd Germany SMC Pneumatik GmbH Spain/Portugal SMC España S.A. Hungary SMC Hungary Ipari Automatizálási Kft. Sweden SMC Pneumatics Sweden AB Ireland SMC Pneumatics (Ireland) Ltd. Switzerland SMC Pneumatik AG Italy/Greece SMC Italia S.p.A. Turkey SMC Pnömatik A.S¸. Kazakhstan LLP "SMC Kazakhstan" U.K. SMC Pneumatics (U.K.) Ltd. Latvia SMC Pneumatics Latvia SIA *The names of countries listed are alphabetically indexed.

19 By means of our service system in Europe and Africa, SMC offers its products and services in 42 countries. Through our extensive sales network, SMC provides excellent levels of customer services. The major production facilities in Germany, United Kingdom and Italy, the European Central Warehouse (ECW), and local subsidiaries that manufacture simple special order products empower us to meet the demands of all of our customers anywhere in Europe. As well, we have founded the European Technical Centre (ETC) in the United Kingdom. Approximately 60 engineers from eight countries, including Japan, are stationed there to work on customers’ projects. Communication at the Centre is conducted smoothly in not only English but also in other languages, thereby building solid business partnerships across Europe and Africa.

Italy/Greece U.K. Germany Switzerland

Austria Sweden France Ireland

Spain/Portugal Czech Republic Denmark Finland

Norway Netherlands Belgium Poland

Slovakia Hungary Romania Bulgaria

Slovenia Croatia Estonia Latvia

Lithuania Russia Turkey South Africa 20 China

Syria

Distributor Jordan Sales Branch Distribution Center Israel Kuwait

Iran China Pakistan South Korea

Hong Kong Japan Bangladesh

India Taiwan Saudi Arabia

Viet Nam Thailand Philippines

Bahrain UAE Sri Lanka Malaysia

Qatar

Singapore Indonesia

Australia

Australia SMC Pneumatics (Australia) Pty. Ltd. New Zealand SMC Pneumatics (N.Z.) Ltd.

China(Beijing) SMC (China) Co., Ltd. Philippines Shoketsu SMC Corporation

China(Guangzhou) SMC Pneumatics (Guangzhou) Ltd. Singapore SMC Pneumatics (S.E.A.) Pte. Ltd. Hong Kong SMC Pneumatics (Hong Kong) Ltd. South Korea SMC Pneumatics Korea Co., Ltd. India SMC Pneumatics (India) Pvt. Ltd. Taiwan SMC Pneumatics (Taiwan) Co., Ltd. Indonesia PT. SMC Pneumatics Indonesia Thailand SMC (Thailand) Ltd. Japan SMC Corporation UAE SMC Pneumatics Middle East FZE Malaysia SMC Pneumatics (S.E.A.) Sdn. Bhd. Viet Nam SMC Pneumatics (VN) Co., Ltd. *The names of countries listed are alphabetically indexed.

21 SMC Service in Asia/Oceania

SMC’s Asia/Oceania service network includes 15 local subsidiaries, 10 production facilities, more than 120 sales offices, and about 2,200 staff members, and covers 25 countries and regions including ASEAN countries, Asian NIES, Australia and New Zealand, and 2 of 4 BRIC countries—India and China. Support for countries such as Israel and Saudi Arabia are taken care of by major local dealers that work closely with SMC Japan. SMC established a reliable support system for users operating in Asia/Oceania.

China (Beijing) China (Guangzhou) Hong Kong Taiwan

South Korea Philippines Viet Nam Thailand

Malaysia Indonesia Singapore India

Australia New Zealand

New Zealand Japan

22 2015 D-KY 1st printing RW printing TV 13600KY Printed in Japan.