Smart Card, Payments and Banking Technology for East Africa 4O Exhibitors | 2Oo Hosted Vips | 25O Delegates | 1Ooo Attendees | 1Oo Speakers

BOOK YOUR CONFERENCE PASS TODAY TO SAVE UP TO $400 USD www.terrapinn.com/PaymentsEA

27-28 SEPTEMBER 2O16 Radisson Blu Hotel, Nairobi, Kenya

#PaymentsEA

SMART CARD, PAYMENTS AND BANKING TECHNOLOGY FOR EAST AFRICA 4O EXHIBITORS | 2OO HOSTED VIPS | 25O DELEGATES | 1OOO ATTENDEES | 1OO SPEAKERS

Co-located with: Organised by:

www.terrapinn.com/PaymentsEA “THE CONFERENCE WAS ABSOLUTELY FANTASTIC, A REAL EYE OPENER ON THE EVENT OVERVIEW CHANGING LANDSCAPE OF PAYMENTS. I ENJOYED THE SESSIONS AND THE Welcome to the future of payments NETWORKING WITH PEERS WAS GREAT.” Innovation is a proven path to differentiation and competitiveness. Banks and telcos worldwide are rethinking their current business models and JAINE MWAI, COUNTRY TECHNOLOGY MANAGER, sources of revenue in light of Fintech competitors and revolutionary technology. STANDARD CHARTERED (KENYA) East Africa is a hub for such innovations and Payments East Africa is at the epicentre of this opportunity.

Join us in Nairobi for the second annual Payments East Africa. Last year’s disruptions are this year’s tools to hold onto your customers and keep your brand alive.

Learn how banks can save billions by integrating blockchain security. How telcos attract millions of customers through mobile financial services. How central banks’ regulations can boost financial inclusion and expand card portfolios.

By bringing together home-grown innovators, global disruptors, the region’s brightest banks, its most creative telcos and its forward-thinking regulators, Payments East Africa facilitates the constructive dialogue required to make a cashless East Africa a reality.

Further topics covered include:

BIOMETRICS P2P INTEROPERABILITY

PREDICTIVE ANALYTICS LOYALTY TOKENISATION FINANCIAL INCLUSION MOBILE MONEY BLOCKCHAIN FINTECH NFC SECURITY

“IT IS A GREAT OPPORTUNITY TO LEARN WHERE THE INDUSTRY IS HEADING AND WHAT ARE THE KEY FOCUS ITEMS ANY BANK SHOULD CONSIDER IN THE NEAR TO LONG TERM.” MUSA KITOI, HEAD PRODUCTS AND SEGMENTS, STANBIC BANK (TANZANIA)

MASSIVE SAVINGS ON GROUP BOOKINGS BOOK YOUR PLACE TODAY www.terrapinn.com/PaymentsEA www.terrapinn.com/PaymentsEA FIRST 75 SPEAKERS ANNOUNCED

Roland Coulon Mathias Katamba Jeremy Awori Wilfred Musau Melika Bedri Avi Mitra Peter Gitau Sean Ryan Zafar Kazmi Edwin de Ron Chief Executive Officer Managing Director Chief Executive Officer Chief Executive Officer Vice President - Chief Information Officer Chief Information Officer VP Platform Partnerships Head of Mobile Channel Chief Marketing Officer Access Bank Housing Finance Bank Barclays Bank Kenya National Bank of Kenya Information Systems Kenya Commercial Bank Standard Chartered Facebook Strategies Fetch & Head of (Tanzania) (Uganda) (Kenya) (Kenya) Commercial Bank of (Kenya) Bank (USA) Erste Bank Partnerships at Ethiopia (Kenya) (Austria) Rabobank (Ethiopia) (Netherlands)

Michael Mbuthia Abdi Mohammed Chris Kabagambe Innocent Muhizi Stephen N. Suleiman Asman Patrick Nuttall Patrick Wanjohi Robel Alemayehu Johnson Ondicho Chief Information Chief Operating Managing Director Head of Information Mwuara Country Director Head of the Financial Services – Director - Ebanking Head of Electronic Officer Officer Top Finance Bank Technology Assistant Director Innovations for London Digital MPESA Services Payments Kenya Bankers Barclays (Uganda) I&M Bank National Payments Poverty Action – Security Centre Safaricom Dashen Bank Kenya Commercial Association (Kenya) (Rwanda) System Kenya (LDSC) and Cyber (Kenya) (Ethiopia) Bank (Kenya) Central Bank of (Kenya) Security Manager (Kenya) Kenya KPMG (Kenya) (UK)

Zahid Mustafa Simon Mungai David Kimura Sanjay Kachru George Otiende Saugata Jeff Ngeta David Ndome Elizabeth Rossiello Lorien Gamaroff Retail Banking Chief Manager ICT Head Innovation & Head of Cards and Head of Branches Bandyopadhyay Ass. General Head of Digital & Chief Executive Chief Executive Director Jamii Bora Bank Projects Alternative Channels Diamond Trust Managing Director Manager Proximity Banking Officer and founder Officer Barclays (Kenya) NIC Bank Exim Bank Bank Operations and Chase Bank National Bank of BitPesa Bankymoon (Kenya) (Kenya) Tanzania (Kenya) Customer Experience (Kenya) Kenya (South Africa) (South Africa) (Tanzania) CRDB Bank (Kenya) (Tanzania)

Dave Mark Stone Atwine Philippe Meyer Patrick Buchana Eric Anderson K Rai Usman Aaron Fu Alix Murphy Ayo Adegoke Khalid Hadj Chief Technology CEO & Co-Founder Blockchain Expert CEO & Founder Mugo Mujahid Managing Partner Senior Mobile Analyst Country Operating East Africa Area Officer useremit (Germany) Airclerk Head of Fraud Head of Cards Nest VC WorldRemit Officer Manager M-Changa (Uganda) (Rwanda) Management and Barclays Bank (Kenya) (UK) Access Bank Ingenico Group (Kenya) Information Security (Kenya) (Rwanda) (France) Chase Bank (Kenya)

Marwan Elnakat Gezahegn Dugassa Paul Kanthambi Lelemba Phiri Samir Satchu Rory Moore Melaku Kebede Patrick Muhire Jonathan Parisot Stephen Waiswa AME eBanking Director of Head of IT Managing Director Founder Chief Executive Vice President CEO & Founder Managing Director Head of Products Solutions Manager Technology NBS Bank Zoon PesaZetu Officer - Systems & Vugapay AIG Express Diamond Trust Gemalto Innovation (Malawi) (South Africa) (Kenya) Innovation Agency E-Banking (Rwanda) (Kenya) Bank (France) Awash (South Africa) United Bank S.C. (Uganda) International (Ethiopia) Bank S.C. (Ethiopia)

Dr Percy Opio Michael Kimani Alexanda Simiyu Josephine Victor Malu Elyas Bartholomew Angela Mwirigi Chris Cheruiyot Dennis Njau Olumide Olusanya Author Chairman Head of Cards Nyiranzeyimana Head of Future Mtenga Director of Marketing Head of Channels Head of Channels Chief Executive Officer The Future of African Digital Co-operative Bank Acting Director Financial Systems Director of Information and Communications Co-operative Bank Kenya Commercial Gloo.ng Banking in Kenya Currency of Kenya General IT Financial Sector & Communication Kenya Commercial of Kenya Bank (Nigeria) (Kenya) Association (ADCA) (Kenya) Ministry of Youth Deepening Technology Bank (Kenya) (Kenya) (Kenya) and ICT Rwanda (Kenya) CRDB Bank (Kenya) (Rwanda) (Tanzania)

Willy Kimani Sam Chappatte Thiagarajan Zack Mukewa Bobby Gadhia Estelle Verdier Emilian Popa Toro Orero Duncan Muchangi Parinaz Firozi Chief Operating Officer Managing Director of Ramamurthy GM Director Managing Director Former CEO Naspers Managing Partner Ed Barrow Managing Director Uchumi New Countries Regional Strategy & Tuskys PC World Jovago Africa Internet DraperDarkFlow, Managing Director Jumia Supermarkets Jumia Operations Director (Kenya) (Kenya) (Kenya) Accelerator & SpeedUPAfrica Hellofood (Kenya) (Naivas (Uganda) Nakumatt Groupon, Principal (USA) (Kenya) Supermarkets) Holdings Digital Growth (Kenya) (Kenya) Africa Middle East (South Africa)

Lauren Russell Anne Murungi Lexi Novitske Louis-Antoine Aphrodice Moussa Habineza Andrew Otiko Founder Marketing Director Principal Investment Muhire Mutangana CEO & Co-founder Chief Executive Officer Get It Rwanda Kempinski Hotels Officer – Africa CEO & Founder General Manager Khenz Mobinet Blue (Rwanda) (Kenya) Singularity Mergims kLab (Rwanda) 34 LTD MASSIVE SAVINGS FOR GROUP BOOKINGS Investments (Rwanda) (Rwanda) (Nigeria) Save up to 30%. See the registration page for details 1/3 2/3

AGENDA 27TH SEPTEMBER 2O16 DAY 1 AGENDA 27TH SEPTEMBER 2O16 DAY 1

CREATING A DIGITAL BANKING CULTURE 11.40 FIRESIDE CHAT: Fostering cross border P2P payments and Challenger banks: the threat and the opportunity lending • Competing with digital-only banks that are born to be more efficient at 09.00 VIP welcome address • Increasing interoperability between MNOs, banks and Central Banks driving customers to channels • Connecting mobile wallet remittances across regional borders • Transforming legacy systems, operational processes and branches to contend INTERNATIONAL KEYNOTE: with Fintech disruptors 09.05 Shifting from business innovation to technology innovation • Partnering with Fintech companies to go beyond East African borders • Utilising technology for a better payments and banking experience • Offering omnichannel customer engagement models • Can P2P lending become widespread and universally accepted? • Observing the big trends set to transform the industry: IoT, BLE, wearables and beyond • Driving innovation through Fintech partnerships and acquisitions to appeal • Competing with non-banks who are quickly and effectively providing small to the millennial consumer • Employing a new type of banker: training bankers to be data scientists value loans Melaku Kebede, Vice President - Systems & E-Banking, United Bank S.C. • Collaboration between banks to regain the power and become a source of innovation INTERVIEWEES: Lelemba Phiri, MD, Zoon • Increasing technological competition to foster borderless business Samir Satchu, Founder, PesaZetu Edwin de Ron, Chief Marketing Officer, Fetch & Head of Partnerships,Rabobank 12.00 Integrating NFC into East Africa’s payments industry Debating the role of the branch for the unbanked and under- 09.35 ANNUAL CEO PANEL: Digital services for the underserved • Choosing the right contactless product for your business banked majority • Progressing financial inclusion through the prism of the digital economy • Offering a cheaper, smarter and safer alternative to cash • Leveraging Fintech to achieve true financial inclusion • Reducing the cost of transactions, educating the underserved and improving access to financial services MODERATOR: • Contactless cards: fast, secure and more convenient payments • Assessing agency networks as an alternative to rural branches • Building an interoperable ecosystem • Building relationships and winning customers with face-to-face interactions Suleiman Asman • Moving from contactless cards to contactless mobile payments • Enabling further cross-border transactions to develop a robust, transparent and low-cost financial network Country Director • Rolling out NFC enabled stickers • Retaining the value of traditional bricks and mortar branches • Developing the range of user-centric financial services available on digital touch points Innovations for Poverty • Working with merchants to educate consumers • Modernising branch services Action – Kenya • Assessing the changing financial landscape in the age of global Fintech Enquire now to sponsor this session Andrew Otiko, CEO, Mobinet Blue 34 Limited

PANELLISTS:

Roland Coulon Jeremy Awori Mathias Katamba Wilfred Musau 12.20 ROUNDTABLES ROUNDTABLES Chief Executive Officer Chief Executive Officer Managing Director Chief Executive Officer Access Bank Tanzania Barclays Bank Kenya Housing Finance Bank National Bank of Kenya The fragmented mobile wallet market: opportunities The future of ATMs: evolving into a ‘one-stop-bank’ across regional borders David Ndome, Head of Digital & Proximity Banking, National Bank of Stephen Waiswa, Head of Products, Diamond Trust Bank Kenya 10.15 Defining the future of digital banking and payments in East Africa • Offering convenience for an increased conversion rate and greater financial inclusion The essentials to secure identity in a digital world Leveraging social media platforms to acquire and retain • Permitting tech-savvy customers to pay the way they want to pay; and bank the way they want to bank Elyas Bartholomew Mtenga, Director of Information & Communication new and existing customers • How will beacons, NFC, tokenization, cloud and connected devices improve your services? Technology, CRDB Bank Enquire now to host a roundtable • How can incumbent retail banks minimise costs to compete with digital challengers? How to leverage the POS device to respond to the Mobile Investing in customer loyalty: align your business Enquire now to sponsor this session Money acquiring challenge priorities with customer priorities 10.35 SPEED NETWORKING Khalid Hadj, East Africa Area Manager, Ingenico Group Enquire now to host a roundtable

PAYMENTS FUTURE BANK 13.00 Welcome address by lunch sponsor Enquire now to sponsor the lunch break THE EVOLUTION OF MOBILE PAYMENTS BRANCH V DIGITAL 13.05 NETWORKING LUNCH 11.00 PANEL: Bringing alternative payments into the mainstream FIRESIDE CHAT: Capitalising on agency banking • Bringing payments to life by providing and accepting alternative methods • Increasing customer reach and access to formal financial services PAYMENTS FUTURE BANK • Preparing for an increase in mobile, social and wearable payments • Ensuring transaction security CREATING A CASHLESS FUTURE THE DIGITALLY-SAVVY CONSUMER • Which technology at play will win? • Empowering the agents • Securing customer payment data • Predicting demand and effectively selecting locations 14.20 FIRESIDE CHAT: New efforts to expand card usage Digital natives: your customer of the future • Changing consumer and merchant expectations to integrate alternative MODERATOR: Dr Percy Opio, Author, The Future of Banking in Kenya • Catering to a quickly growing middle class • Serving the heightened expectation of the connected millennial customer payments into day-to-day life INTERVIEWEES: Cromwell Kedemi, Director Retail & Premium Banking, • Increasing dependence on debit cards • Taking a comprehensive and interactive approach to educate the digital MODERATOR: Suleiman Asman, Country Director, Innovations for Poverty National Bank of Kenya consumer Action – Kenya Saugata Bandyopadhyay, MD Operations and Customer Experience, CRDB • Removing inactive cards from the system • Utilising all digital essentials: social, mobile, data and location PANELLISTS: Johnson Ondicho, Head of Electronic Payments, Kenya Bank Tanzania • Changing the myths and misconceptions that surround card portfolios Commercial Bank • Educating merchants to improve customer experience at the POS • Increasing the speed of service Sanjay Kachru, Head of Cards and Alternative Channels, Exim Bank Tanzania INTERVIEWEES: Alexanda Simiyu, Head of Cards, Co-operative Bank of • Generating content, social and digital media that drives millennial brand Stephen N. Mwuara, Assistant Director National Payments System, Central Kenya loyalty Bank of Kenya Rai Usman Mujahid, Head of Cards, Barclays Bank Saugata Bandyopadhyay, MD Operations and Customer Experience, CRDB Bank Tanzania 11.20 PANEL: Increasing competition in the mobile money market PANEL: Building the ultimate ’branchless’ banking experience • Can banks hold their own against MNOs? • Allowing customers to deposit, withdraw and transact in a secure, efficient manner 14.40 Progressing a cashless city Differentiating to attract, retain and best serve today’s • Adding value-added financial services like free money transfers and access to digital customers credit • Fintech: offering a broad range of services to eliminate the need for a branch • Does the transportation industry provide a clear path to ROI? • Acquiring customers with relevant interactions • Pushing product innovation further in a market that has trouble evolving • Providing an interface that anticipates the customer’s needs • The role of NFC in public transport • Increasing satisfaction by keeping track of a customer’s entire journey beyond payments • Guaranteeing significant customer uptake with increased usability • Assessing the new opportunities and motivations for transit operators, retailers and merchants • Effectively using loyalty programmes and support systems to retain customers • Streamlining the enrolment process to increase customer uptake • Implementing social media banking to cater to the needs of digital natives • Augmenting offerings according to initial customer feedback • Ensuring convenience, security and accountability within hospitals and • Valuing customer complaints and acting upon them MODERATOR: Dr Percy Opio, Author, The Future of Banking in Kenya universities • Growing sales through continuous daily customer interaction generated MODERATOR: Suleiman Asman, Country Director, Innovations for Poverty PANELLISTS: Jeff Ngeta, Ass. General Manager, Chase Bank • Increasing transparency and reducing corruption throughout the city across platforms Action – Kenya David Kimura, Head Innovation & Projects, NIC Bank PANELLISTS: Patrick Muhire, CEO & Founder, Vugapay George Otiende, Head of Branches, Diamond Trust Bank • Identification and easing collection of taxes Abdi Mohammed, Managing Director, Barclays Tanzania Patrick Wanjohi, Financial Services – MPESA, Safaricom Chris Kabagambe, Head of Operations, Top Finance Bank Patrick Buchana, CEO & Founder, Airclerk Stephen Waiswa, Head of Products, Diamond Trust Bank 3/3 1/3

AGENDA 27TH SEPTEMBER 2O16 DAY 1 AGENDA 28TH SEPTEMBER 2O16 DAY 2

15.00 Creating loyal customers with loyalty programmes Digitise your workforce to better connect with your SHIFTING TO BECOME A TECH-SAVVY BRAND • Improving customer acquisition and retention with rewards that matter customers • Creating the best understanding of the customer and the customer’s context • Developing the digital capabilities of relationship managers 09.00 INTERNATIONAL KEYNOTE: Mobile frictionless transactions • Ensuring profitability and cost efficiency • Empowering employees to keep pace with customer evolutions and technology • Creating a cashless society in the dawn of connected commerce • Being selective with partners and incentives • Mining new talent in the region • Providing mobile payment platforms that are a ‘one-stop-shop’ (utilities, ecommerce, physical transactions) • Committing customers for the long haul • Digitising the bank employee: online video, video tellers and video banking • Utilising the vast range of technologies available for frictionless commerce • Launching premium products that increase credit card uptake • Providing real time interactions to predict risk and manage daily financial • Enabling customers to pay the way they want to pay and bank the way they want to bank decisions Angela Mwirigi, Director of Marketing and Communications, Kenya • Increasing ROI and improving customer retention with transactional flexibility Commercial Bank Christopher Kabagambe, Head of Operations, Housing Finance Uganda • Bringing commerce to life by providing and accepting alternative payments Zafar Kazmi, Head of Mobile Channel Strategies, Erste Bank 15.20 Securing next generation cards Integrating social media into retail banking • Building consumer trust in plastic • Leveraging social media platforms to acquire and retain new and existing 09.30 KEYNOTE PANEL: Emerging technologies and the impact on retail banking customers • Moving biometric authentication into the main stream • Embracing an innovation culture to reinvent payments and financial services • Adding next-gen security extras such as chips, mini screens and touch buttons • Expanding social media interactions with targeted personalised messages • Designing the smart bank of the future MODERATOR: • Securing online payments through the generation of OTP (one time passwords) • Incorporating social networking platforms with mainstream banking to offer a seamless on-the-go experience • What technologies will impact your customer and your ROI? • Adding advanced levels of security with tokenization Victor Malu • Offering transaction-based and social loyalty points for specific banking • How can legacy banks sit at the forefront of innovation? Head of Future Financial Enquire now to sponsor this session activities • Fintech: friend or foe? Systems Financial Sector • Receiving banking account updates through Twitter and Facebook • Launching an innovation arm to keep up with the start-ups Deepening Enquire now to sponsor this session PANELLISTS: 15.40 ROUNDTABLES ROUNDTABLES Abdi Mohammed Innocent Muhizi Elyas Bartholomew Mtenga Zafar Kazmi Managing Director Head of Information Technology Director of Information & Head of Mobile Channel Strategies Developing the East Africa region into a Fintech hub Stepping up security for the mobile world Barclays Tanzania I&M Bank Communication Technology Erste Bank Josephine Nyiranzeyimana, Acting Director General IT, Ministry of Youth Eric Anderson K Mugo, Head of Fraud Management and Information CRDB Bank and ICT Rwanda Security, Chase Bank

Repositioning customer engagement in a world of Micro-lending via mobile apps to target millennials branchless banking Louis-Antoine Muhire, CEO & Founder, Mergims 10.00 Providing opti-channel financial services Dennis Njau, Head of Channels, Kenya Commercial Bank • Delivering the optimum channel based on the customer’s need and preferred channel Making a habit of analytics the shift from using once to • Creating a connected transaction experience that is seamless and almost effortless Advancing and automating branch services reusing often • Providing contextually relevant emotional interactions throughout the transaction process Enquire now to host a roundtable Enquire now to host a roundtable • Recognising the power of data to gain a deeper understanding of customer • Educating the customer on omnichannel offerings and removing inefficiencies from legacy systems 16.20 Welcome address by afternoon sponsor Enquire now to sponsor this session Enquire now to sponsor this refreshment break 10.20 NETWORKING BREAK SPONSORED BY GEMALTO 16.25 NETWORKING BREAK PAYMENTS FUTURE BANK DEFENDING FROM CYBER SECURITY THREATS ANALYTICS: REDEFINING PAYMENTS DESIGNING AND SECURING THE FUTURE BANK EXPERIENCE 17.00 Next generation fraud tactics • Transforming authentication so it is no longer the primary reason for mobile fraud 11.00 Rolling out predictive analytics Designing a smart consumer experience • Delivering multi-layered authentication across digital channels • Doing more than simply collecting and analysing data • Using design to boost adoption rates and build the digital bank • Utilising biometric authentication to fight fraud and protect identity: facial, vocal, iris, fingerprint recognition • Predict what can be offered in the future to customers, not what is happening • Introducing human-centered design, design thinking and new creation models • Detecting mobile risk factors such as mobile malware and rogue applications now • Visualising how the ideal end-to-end response looks • Translating risk into actions with fast acting intelligence such as restricting or blocking access to high-risk devices • Creating timely and compelling offers with digital profile, behaviour and • Designing an easily navigable platform and organisational structure to keep Enquire now to sponsor this session patterns up with digitalisation • Influence every imaginable variable that impacts a customer’s decision to Chris Cheruiyot, Head of Channels, Co-operative Bank of Kenya transact 17.20 CIO PANEL: Security: the digital money fundamental MODERATOR: • Handling risk, security and fraud in the digital age • Using data mining and predictive modelling to proactively manage and Michael Mbuthia optimise risk • Utilising predictive analytics to anticipate and combat data breaches in a mobile-enabled world Chief Information Officer Simon Mungai, Chief Manager ICT, Jamii Bora Bank • Managing increasing sophistication and scale of threat to match technology developments Kenya Bankers Association • Integrating blockchain technology to increase transparency, accuracy and cost efficiency 11.20 Protecting the customer when using big data Providing an immersive digital customer experience PANELLISTS: • Keeping private data private • Offering simple, convenient, transparent digital services that improve user experience Avi Mitra Melika Bedri Peter Gitau • Monitoring device type, browser type and browsing history for increased Chief Information Officer Vice President - Information Systems Chief Information Officer insight • Increasing penetration of purely digital customers Kenya Commercial Bank Commercial Bank of Ethiopia Standard Chartered Bank • Using customer data with integrity • Combining vast amounts of customer data with digital capabilities • How to adhere to regulations and restrictions • Utilising real time technology to improve the customers’ interaction with the • Diminishing the chance of data breaches digital bank Gezahegn Dugassa, Director of Technology Innovation, Awash International • Ensuring all aspects of the journey are navigable and responsive, online and 17.50 Close of day one Bank S.C. Ethiopia on mobile • Ensuring your platforms are accessible to various screen sizes on mobile, 18.00 NETWORKING DRINKS RECEPTION tablets and desktops Robel Alemayehu, Director - Ebanking Services, Dashen Bank To host this reception, contact Joseph Ridley today on +971 4 440 2536 or email [email protected] 2/3 3/3

AGENDA 28TH SEPTEMBER 2O16 DAY 2 AGENDA 28TH SEPTEMBER 2O16 DAY 2

11.40 Extracting ROI from customer insight Designing and developing a retail bank brand 15.10 P2P disruptors • Using customer analytics to drive contextual experiences and your business • Embracing an innovation culture to reinvent payments and financial services • Partnering with banks and telcos to go beyond East African borders decisions • How can legacy banks sit at the forefront of Fintech innovation? • Practicing cognitive analytics to enhance customer insight • Introducing human-centered design • Boosting the mobile money ecosystem and connecting diaspora communities • Understanding who your MVCs (Most Valuable Customers) are and what they • Taking risks and responding to the market • How will low-cost, digital P2P payments affect banks and MNOs? want • How to partner with Fintech disruptors • Recognising social media data as a new traditional data set • How are instant, mobile-to-mobile remittances shifting customer behaviour? Zahid Mustafa, Retail Banking Director, Barclays • Learning more about your customers to tailor the payments experience • Social media: making use of the viral engine for P2P payments

Alix Murphy, Senior Mobile Analyst, WorldRemit

15.30 Cloud computing: the Fintech enabler 12.00 Big data analytics and fraud detection Securing the future of digital banks • Using big data to analyse and detect fraud trends in a digital world • Viewing channels as interchangeable for the same banking activities • Offering Fintech businesses an unlimited amount of virtual power and storage space

• Preventing and predicting fraud in real time without affecting the experience • Going mobile: Authenticating multiple channels for your omnichannel • Scaling up or down rapidly according to demand levels of the customer strategy • Analysing past failures of data to forecast and handle uncertainty • From Edge to Core: Minimising risk by protecting the bank’s entire ecosystem • Taking on new business and markets at speed • Developing analytics to uncover the true identity of individuals and groups • Adapting global eBanking success stories to the needs of the East African • Launching and scaling a Fintech brand cost effectively market and consumers Enquire now to sponsor this session • How can banks take advantage of the cloud and replace in-house legacy IT systems Marwan Elnakat, AME eBanking Solutions Manager, Gemalto Enquire now to sponsor this session

15.50 ROUNDTABLES 12.20 ROUNDTABLES ROUNDTABLES

Tokenization: what is it and how is it changing the digital Omnichannel payments: allowing your customers to pay on any device, across any channel, anywhere Talent acquisition and reverse brain-drain: hiring digitally- payment landscape Ayo Adegoke, Country Operating Officer, Access Bank Rwanda savvy bankers Innocent Muhizi, Head of Information Technology, I&M

How to bring NFC into the mainstream Removing friction from all points of the customer journey Drive customer loyalty with co-branded partnerships Enquire now to host a roundtable Enquire now to host a roundtable Rai Usman Mujahid, Head of Cards, Barclays Bank Kenya

13.00 Welcome address by lunch sponsor Creating convenience for the customer whilst securing their data Enquire now to sponsor the lunch break Paul Kanthambi, Head of IT, NBS Bank

13.05 NETWORKING LUNCH Eliminating the risk of fraud in online payments with double secure authentication THE RISE OF FINTECH Enquire now to host a roundtable 14.20 PANEL: The future of Fintech in East Africa • How can Fintech disrupt a cash-based economy? 16.30 CLOSE OF CONFERENCE • Investing in East Africa to create a start-up culture and hub of innovation MODERATOR: • Assessing the risk- Fintech innovators can banish fees Rory Moore • Debating the role of compliance and regulation Chief Executive Officer • Accelerating user adoption and bringing connections to new merchants Innovation Agency • Collaboration between banks and start-ups: launching a reboot for financial services

PANELLISTS:

Dave Mark Stone Atwine Samir Satchu Aaron Fu Chief Technology Officer CEO & Co-Founder Founder Managing Partner M-Changa useremit PesaZetu Nest VC

14.50 PANEL: Leveraging the $80bn blockchain opportunity • Integrating blockchain technology into the mainstream to ease the settlement and transfer of payments MODERATOR: • How can banks adapt the technology? Rory Moore • Limiting the risk of fraud for consumers Chief Executive Officer • Allowing consumers and suppliers to connect directly, removing the need for middlemen Innovation Agency • Overhauling existing banking infrastructure, speeding up settlements and cutting costs

PANELLISTS: Elizabeth Rossiello Lorien Gamaroff Philippe Meyer Michael Kimani Chief Executive Officer Chief Executive Officer Blockchain Expert Chairman and Founder Bankymoon African Digital BOOK NOW TO SAVE UP TO $400 BitPesa Currency Association www.terrapinn.com/PaymentsEA CYBER SECURITY BLOCKCHAIN WORKSHOP WORKSHOP

MONDAY 26TH SEPTEMBER THURSDAY 29TH SEPTEMBER

WORKSHOP SUMMARY WORKSHOP SUMMARY

The number of high profile cyber security incidents, particularly data Blockchain technology is generating tremendous hype and has breaches, has significantly increased over the past decade. While become the latest Fintech buzzword. Blockchain is not just a fad; it’s new technologies can introduce risks and threats, they also pose a a game changing technology. significant opportunity for market advantage. The purpose of this workshop is to understand how this new Participants will learn about emerging threats and how to make technology emerged, where it can be applied to your business right informed decisions regarding cyber security risks to their business. now and how it may develop over the coming years.

YOUR SCHEDULE YOUR SCHEDULE

10.00-11.00 10.00-11.00 Background on cyber security What is blockchain? • General introduction to the field of cyber security, including key • Understand the features and benefits of blockchain technology threat actors, international frameworks and case studies • Clarify the applications of these new technologies 11.00-11.30 Networking break 11.00-11.30 Networking break 11.30- 12.30 11.30- 12.30 Technology and people Blockchain versus Bitcoin LOOKING FOR EVEN • Cyber security is not just about technology; people can • Defining Bitcoin technology and looking beyond the controversy compromise or enhance security • Establishing the differences between Bitcoin and blockchain • Empowering your team to be a key line of defence 12.30- 13.30 Lunch DEEPER INSIGHTS? 12.30- 13.30 Lunch 13.30- 14.30 13.30- 14.30 Leveraging the power of smart contracts Supply chains, commercial partners and clients • What are smart contracts? • Understanding who has access to your data, why and how • Discovering the potential of smart contracts for your business Are you looking for big ideas and fundamentals so you can master tricky • How to control your information in the era of extended enterprise 14.30-15.00 Networking break subjects at speed? 14.30-15.00 Networking break 15.00-16.00 15.00-16.00 Evaluating the marketplace The retail banking industry is BIG business. It’s also a techy business and Developing a strategy • Identifying the main types of service providers • Discussion of tactics for effective risk management and • Assessing the right provider for your business requires in-depth knowledge of your subject matter. intelligence sharing • Embedding good “security culture” into your entire business These workshops offer comprehensive training for those seeking to quickly become an expert in the industry’s hottest topics. MEET THE EXPERT MEET THE EXPERT

These full-day sessions address the big issues that you and your company Patrick Nuttall Philippe Meyer are facing using the latest case studies, exercises, role plays and simulations. Head of the London Digital Security Centre Blockchain Expert (LDSC) Our workshop leaders are global experts in these topics. They include technologists, gurus and practitioners.

Two day conference not enough for you? Add one or two workshops to extend your learning. As an Executive Advisor on the Cyber Security advisory team at KPMG For more than 25 years, Philippe has been impacting projects in the UK, Patrick has worked with clients across several different sectors, finance industry – bridging the gap between IT and business with including Financial Services. In his recent role as interim Chief Executive a focus on innovation. Over recent years, Philippe has turned his of the London Digital Security Centre, a non-profit established by the attention to blockchain and this workshop will be the first time he BOOK YOUR WORKSHOP NOW FOR $700 OR TWO FOR $1,100 London Mayor’s Office for Policing and Crime, he helped secure and shares his insights in Africa. by visiting www.terrapinn.com/PaymentsEA protect small to medium sized enterprises in the UK’s capital. Patrick is also a fully qualified CISSP. “THE CONFERENCE WAS GREAT AND ALL OF THE SPEAKERS WERE CAPTIVATING. WHAT’S NEW? TO TOP IT ALL, THE OPPORTUNITY TO NETWORK WAS FANTASTIC.” MARK BEREM, CENTRAL BANK (KENYA) International keynote speakers As well as home-grown expertise, our agenda features global payments and Fintech experts. 100+ speakers You’ll learn to apply Additional C-level In 2016, you’ll hear international trends and panels from over 100 speakers case studies to the local Due to the popularity of from banks, telcos, markets. the annual CEO panel, government and tech we are launching a CIO firms. You won’t find panel and a technology another event that can panel to provide the match this for size latest updates across or quality. the entire payments ecosystem.

New workshops launched Dive deep into the most important topics, including Blockchain A wider geo and cyber security. A new co-located Our focus has expanded With these full-day event beyond Kenya, Rwanda, workshops. This year’s event is co- Tanzania and Uganda. located with the first ever Discover the latest Ecommerce Show East payments trends in Africa. With so much Burundi, Djibouti, content, bring your team Eritrea, Ethiopia, along to cover the Malawi, Mauritius entire event. and South Sudan. For more information visit www.terrapinn.com/EcommerceEA

BOOK YOUR DISCOUNTED DELEGATE PASS TODAY BOOK YOUR PLACE TODAY www.terrapinn.com/PaymentsEA www.terrapinn.com/PaymentsEA NETWORKING WHO AT TENDS We don’t leave networking to chance

No other payment event creates a show entirely around making sure you meet the right people to grow your business. We attract the most senior representatives from banks, KEY BANKS & TELCOS IN ATTENDANCE retailers, government, telecom operators and enterprise from across East Africa and have built hours of networking into the agenda. A.B.C. Bank Bank M Bank of Kigali B.K. Barclays (Kenya) Centenary Bank Central Bank of Kenya Central Bank of South Sudan CFC Stanic Bank Chase Bank Citibank (Kenya) Co-operative Bank of Kenya CRDB Bank Tanzania D.F.C.U. Bank Diamond Trust Bank (Kenya, Tanzania, Uganda) Ecobank Equity Bank (Kenya, South Sudan) Exim ROUNDTABLES Where else can you sit down with CXOs from banks, Bank F.B.C. Bank Housing Finance Bank I and M Bank Ltd (Kenya, Rwanda) Jamii Bora Bank Kenya Commercial retailers, government, telecom operators and Bank Middle East Bank Kenya MTN (Rwanda, Uganda) N.I.C. Bank National Bank National Bank of Kenya enterprise? These interactive sessions are designed Safaricom Stanbic Bank Standard Chartered Bank (Kenya, Nigeria) Telkom Orange United Bank For Africa Victoria to introduce the new techniques and technologies Commercial Bank Zambia National Commercial Bank being implemented to build innovation. JOB TITLES HEADS OF INDUSTRIES VIP PROGRAM Each year we host senior executives from banks, Payments Technology 75% 5% and governments from across the region to the Cards Digital conference. Hundreds of VIPs attend, making IT Loyalty Payments the best attended smart card, payment and Strategy Business ID event in the region. Banking transformation Retail Implementation Operations & Delivery Banks & Retailers, Financial Shopping Malls & SPEED NETWORKING With hundreds of potential customers to meet, this Channels Compliance Innovation Institutions Supermarkets is your chance to network with everyone in the room. Mobile Marketing Customer Quick, efficient and fun, speed networking is a great 1O% 5% Product Development CRM opportunity to establish valuable relationships in a Customer Data and Analytics crowd of potential customers. CXOS GENERAL BOARD Information security Business systems MANAGER MEMBER e/m Banking

NETWORKING PLATFORM Take control of your time at the show by proactively SENIOR VICE VICE HEADS OF Government Transport & contacting fellow attendees and arranging meetings PRESIDENT PRESIDENT DEPARTMENTS Telco Operators in advance with our online platform. With an inbuilt 5% matchmaking feature, it’s easier than ever to find who you need to meet at the show and pre-arrange those vital meetings.

GEOS Fintech Firms DRINKS RECEPTION An exclusive evening of cocktails and canapés to mingle with your industry peers from across the East Africa region.

“I WAS REALLY IMPRESSED BY THE NUMBER OF SENIOR LEVEL REPRESENTATIVES South Sudan (5%) (5%) Eritrea and Djibouti FROM THE REGION’S TOP BANKS. IT WAS A FANTASTIC OPPORTUNITY Uganda (10%) (5%) Ethiopia

FOR NETWORKING AND LEARNING.” Rwanda (10%) (35%) Kenya ELIZABETH ROSSIELLO, CEO AND FOUNDER, BITPESA (KENYA) Burundi (5%) (5%) Mauritius

DO YOU QUALIFY FOR THE VIP PROGRAM? Tanzania (15%) (5%) Malawi Call Andrew Shoesmith on +971 (0) 4440 2522 or email [email protected] “EXCEEDED EXPECTATIONS IN TERMS OF CONTENT AND ATTENDANCE. WILL WHY SPONSOR DEFINITELY BE PARTICIPATING NEXT YOU SHOULD SPONSOR PAYMENTS EAST AFRICA 2016 BECAUSE: YEAR!” • You see the opportunity in the region and the growth of the market • Your sales force is in need of high quality, decision making leads MUHAMMAD ABID, BUSINESS DIRECTOR, OBERTHUR TECHNOLOGIES • You need to educate your market about the possibilities created by your product or service • You want to motivate senior business executives to grow their investment in technology and services • You want an effective platform for generating sales

THOUGHT LEADERSHIP PANEL DISCUSSIONS PRESENTATIONS Join your clients and prospects Deliver your message as a thought leader in key panel discussions on a chosen topic to a room with hundreds highlighting challenges of senior retail banking and payments and innovative executives. solutions.

CASE STUDY PRESENTATIONS BRANDING Showcase your best customer case study We are already marketing the to establish awareness and viability to a event. The sooner you join, the room full of prospects. more exposure you will get, via our website and other digital channels, ON FLOOR SEMINARS print media and online community. Demonstrate your technology as part of our on floor seminar, allow visitors to LEAD GENERATION understand the full scope of benefits your This is a digital inbound marketing product can offer them. program that uses social marketing and CRM to create ROUNDTABLES awareness for your product or services. It allows you to generate Host a roundtable of up to 15 industry leads that you can add to your professionals around a key topic. The sales pipeline. format is a really powerful platform to meet qualified, self-selected attendees to debate a problem they have, that you can solve.