EURAIL AID OFFICES LOCATION LIST 2017
Note: Updates compared to 2016 are visible with ‘Track Changes’
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Austria Aid Offices Innsbruck Hauptbahnhof: ÖBB Lounge Mon-Fri: 5:45am - 9:40pm Sat-Sun: 6:15am - 9:40pm
Salzburg Hauptbahnhof: ÖBB Lounge Mon-Fri: 5:30am - 9:15pm Sat-Sun: 6:30am - 9:15pm
Wien Hauptbahnhof (Vienna main station): ÖBB Lounge Daily: 6:00am to 11:30pm
Belgium Aid Office Gare de Bruxelles-Midi – Departure TodayZone (Brussels)
Daily: 6:00am-9:00pm
Bosnia-Herzegovina Currently no Aid Office
Bulgaria Aid Office Sofia Central Railway Sstation, Rila International ticket officeagency Daily: 7:0030am - 9:007:30pm
Croatia Aid Office Zagreb Glavi kolodvor (main railway station) Daily: 6:00am - 109:00pm
Czech Republic Aid Office Praha hlavní nádrazí (Prague main Station) International booking offices (signed with the Eurail logo) Daily: 03:25am - 00:35am
Denmark Aid Office Copenhagen Central Station (København H) Daily: 9:30am - 6:00pm
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Finland Aid Office Railway station Helsinki Mon-Fri: 10:00am - 4:00pm
France Aid Offices Marseille St. Charles Daily: 5:00am - 9:00pm As from 3 May: 6:00am - 8:00pm
Paris, Gare Saint-Lazare Mon-Thursday and Saturday: 6:15am - 9:00pm Fri: 6:15am - 10.00pm Sunday and public holidays: 7:15am - 9:00pm
Paris, Gare de Lyon Mon-Sun: 6:00am - 8:30pm Hall 3: Mon-Fri: 5:45am - 8:45pm Saturday: 6:00am - 8:45pm Sunday and public holidays: 7:00am - 8:00pm
Germany Aid Offices Reisezentrum Berlin Hauptbahnhof (Central Station) Mon-Sat: 7:00am - 10:00pm Sun: 8:00am - 10:00pm
EurAide Berlin Central Station (in DB Reisezentrum) Mon-Fri: 11:00am - 7:00pm (in summer extended hours) Closed January and February
Reisezentrum Köln Central Station (Cologne) Mon-Fri: 6:00am - 10:00pm Sat-Sun: 7:00am - 9:00pm
Reisezentrum Dresden Central Station Mon-Fri: 6:00am - 9:00pm Sat-Sun: 7:00am - 9:00pm
Reisezentrum Düsseldorf Hbf Mon-Fri: 6:00am - 10:00pm Sart+Sun:7:00am - 10:00pm
Reisezentrum Frankfurt am Main Central Station Mon-Fri: 6:00am - 10:00pm (January-March: 7:00am – 9:00pm) Sat: 7:00am - 8:00pm Sun: 8:00am - 9:00pm
Reisezentren Frankfurt Flughafen Fernbahnhof UND Regionalbahnhof (Frankfurt Airport Long Distance AND Regional railway stations) Daily: 6:00am - 9:00pm Reisezentrum Hamburg Central Station Mon-Fri: 6:00am - 9:30pm Sat-Sun: 8:00am - 9:00pm
Reisezentrum Hannover Central Station Mon-Fri: 6:00am - 9:00pm Sat: 7:00am - 9:00pm
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Sun: 8:00am - 9:00pm
Reisezentrum Heidelberg Central Station Mon-Fri: 8:00am - 7:00pm Sat+Sun: 10:00am - 6:00pm
Reisezentrum Leipzig Central Station
Mon-Sun: 8:00am – 8:00pm
Reisezentrum München Central Station (Munich) Daily:7:00am - 9:00pm
EurAide München Central Station (Munich) (in DB Reisezentrum) Mon-Fri: 11:00am - 7:00pm (in summer extended hours) Closed January and February
Reisezentrum München Flughafen (Munich Airport) DB Counter in Terminal 1 Mon-Fri: 7:30am - 9:00pm Sat+Sun: 8:30am - 6:30pm
Reisezentrum Stuttgart Central Station Mon-Fri: 6.00am - 10:00pm Sat+Sun: 7:00am - 10:00pm
Great Britain Aid Offices German Rail UK Booking Centre Surbiton KT6 6UB Tel.: 08718 808 066
German Rail UK Booking Centre c/o STA Travel 52 Grosvenor Gardens London SW1W 0AG
Mon-Fri: 9.00am – 5:00pm
Greece Aid Office Hellenic Railways Travel agency 6, Sina Street Athens Mon-Sat: 8:00am - 3:00pm
Hungary Aid Offices Central Railway Ticket Office Budapest 16 József Attila Street, Budapest 1051 (V. district), Mon - Fri: 9:00am - 6:00pm
Keleti Railway Station, next to platform 9. (Business lounge)
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Daily: 6:00am - 9.15pm
Ireland Aid Offices Republic of Ireland: Irish Rail Customer Information Centre Connolly Station Dublin 1 Mon - Fri 9:00am - 5:00pm
Northern Ireland: NIR Travel Europa Bus Centre Great Victoria Street Belfast Mon - Fri 9:00am - 5:00pm Sat 9:00am - 12:30pm
Italy Aid Offices Stazione Bari Centrale Daily: 7:30am - 8:00pm
Stazione Bologna Centrale Daily: 7:00am - 7:30pm
Stazione Firenze SMN (Florence) Daily: 7:00am - 8:00pm
Stazione Genova PP Daily: 6:00am - 7:20pm
Stazione Milano Centrale (Milan) Daily: 6:00am - 9:00pm
Stazione Napoli Centrale (Naples) Daily: 6:15am - 9:00pm
Stazione Pisa Daily: 6:00am - 9:00pm
Stazione Roma Termini (Rome) Daily: 6:33am - 10:05pm
Stazione Torino PN (Turin) Daily: 6:00am - 9:00pm
Stazione Venezia Santa Lucia (Venice) Daily: 7:00am - 8:00pm
Luxembourg Aid Office Luxembourg Central Station Daily: 6:00am - 8:00pm
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Montenegro Currently no Aid Office
The Netherlands Aid Offices Schiphol Airport Railway station
Mon-Fri: 6:00am – 9:00pm Sat: 6:15am – 9:00pm Sun: 6:45pm – 9:00pm
Amsterdam Central Station Daily: 6:00am - 9:00pm
Norway Aid Office Central Station Oslo Mon-Fri: 8:00am - 3:00pm
Poland Currently no Aid Office.
Portugal* Aid Offices Estação de Santa Apolónia Lisboa (Lisbon) Daily: 6:15am - 09:30pm
Estação do Rossio Lisboa (Lisbon) Mon - Fri (except Public Holidays): 8:00am - 2:30pm and 3:30pm - 7:00pm
Estação de Porto Campanhã (Oporto) Daily: 7:30am - 12:15pm; 1:15 pm - 8:00pm and 9:00pm - 10:00pm
* Activation and support, but no sales or exchange available
Romania Aid Offices Bucuresti Nord Railway Station (Bucharest) Daily: 0:00am - 11:59pm
Brasov Railway Station Daily: 0:00am - 11:59pm
Serbia Aid Office Beograd Railway Station (Belgrade) Daily: 0:00am - 12:00pm
Slovakia Currenlty no Aid Office
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Slovenia Aid Office Ljubljana Railway Station Daily: 6:00am - 21:30pm Mon-Fri: 8.00am-3:00pm
Spain Aid Offices Estación Barcelona-Sants Mon-Fri (not Holidays): 10:00am - 8:00pm
Estación Barcelona-França Mon-Fri (not Holidays): 9:00 am - 8:00pm
Estación Madrid-Chamartín Mon-Fri (not Holidays): 10:00am - 8:00pm
Estación Sevilla-Santa Justa (Seville) Daily: 8:00am - 8:00pm
Estación Valencia-Joaquín Sorolla Mon-Fri(not Holidays): 8:00am - 8:00pm Sat(not Holidays): 8:00am - 1:00pm
Sweden Aid Offices Stockholm Info (location: Stockholm Central station) Daily: 07:30am – 07:00pm
Switzerland Aid Offices Bahnhof Basel SBBDaily:7:00am -8:00pm
Hauptbahnhof SBB Bern Mon-Fri: 6:15am - 9:00pm Sat-Sun: 6:15am - 8:00pm
Gare de Genève (Geneva)
Daily: 8:00am – 7:00pm
Gare de Genève Aéroport (Geneva Airport) Mon-Fri: 9:00am - 6:30pm Sat : 9:00am - 5:30pm
Bahnhof Interlaken-West Daily: 9:00am - 6:00pm
Bahnhof SBB Luzern (Lucerne) Daily: 8:00am - 8:00pm
SBB Reisezentrum Zürich HB (Zurich) Mon-Fri:8:00am -7:30pm
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Sat-Sun: 8:00am -6:30pm
SBB Reisezentrum Zürich Flughafen (Zurich Airport) Daily: 7:00am - 7:00pm
Turkey Currently no Aid Office.
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