AmericasAMERICAS

Return to Service AVIATION

Assisting our airport clients with their safe return to operations through the implementation of programs and initiatives designed to support a phased Return to Service. INTRODUCTION ◀ RETURN TO SERVICE: AVIATION

Introduction ADDRESSING THE Airports are facing unprecedented challenges due to the coronavirus pandemic. Across the world, air travel is down 90% and thousands of commercial aircraft are sitting idle. A successful return to service (R2S) for airports will rely heavily on their ability to rapidly adapt to a “new normal” and implement CHALLENGES OF effective strategies to safeguard the health and welfare of travelers and airport staff. Difficult choices will have to be made—where, when and how will non-essential air travel resume, and at what passenger volumes? How will industry directives and regulations be incorporated to modify OUR NEW NORMAL passenger processing operations, guide updates to existing facilities and influence the design of new airports? And how will these protocols and enhancements be communicated to encourage public trust and foster confidence in the safety of resuming air travel? AECOM has the expertise and technologies to help you identify and implement the short, medium and long-term strategies needed for safely returning to operations. Our professionals can quickly analyze your operations and passenger data to help understand your current situation and enable making critical decisions with confidence. We employ comprehensive modeling and scenario-planning tools that test “what if” assumptions to inform essential strategies and immediate actions, and longer-term solutions for service planning and infrastructure design. Our aviation professionals can also help you find, apply for and oversee grant funding and financing to help mitigate the impacts of lost revenue.

As the path forward becomes clear, we have the tools to help you clearly and openly communicate the actions you’ve taken to ensure passenger and workforce safety, while also strengthening airport resiliency in the face of future shocks and stressors. When air travel picks up, our team will deliver the on-going monitoring and adjustments needed to support your future operations and safeguard a progressive return to full service.

2 SERVICES ◀ RETURN TO SERVICE: AVIATION

Airport R2S will be a multi-faceted event, and certain to be influenced by a number of factors including evolving guidelines AIRPORT RETURN TO and directives to be issued by multiple agencies, airline decisions about their flight schedules and occupancy loads, and passenger concerns about their safety and health. Given this, we recommend a phased approach to R2S implementation, customized to meet SERVICE: A PHASED the unique challenges facing each airport. In Phase 1 our team can help address immediate, real-time safety needs and things like collecting and analyzing important data from APPROACH TO a number of airport sources. Phase 2 focuses on making informed decisions about near-term and long-term strategies. Phase 3 places these long-term strategies into action. Taken together, this IMPLEMENTATION phased approach provides an expedient and structured return to service that minimizes risk and is highly adaptable to meet future changes in the aviation industry.

3 SERVICES ◀ RETURN TO SERVICE: AVIATION

A Phased Implementation Approach

Phase 1 – 0 to 3 months Phase 2: 3 to 12 months Phase 3: 12+ months During the initial period of Phase 1, emergency plans, As we move in to Phase 2 we expect industry and Long-term, new facilities can be planned, designed airport protocols, procedures for cleaning and other regulatory guidelines to stabilize, allowing for more and built with the “new normal” clearly defined and pandemic-related passenger and staff protection should definitive planning and implementation. Continued understood. Existing facilities can be more permanently be updated, based on the then-current guidelines and modeling will allow for efficient, incremental increases remodeled, taking in to consideration new technologies directives as issued by governing agencies. AECOM in passenger traffic and related airport services. We that will streamline passenger processing and enhance has industrial hygienists and safety and emergency can provide assistance in a number of service areas, the traveler’s experience throughout the airport. Our response personnel who can assist in any/all these areas. including: subject matter experts can assist you with: Passenger and scenario modeling will also be important to help understand the impacts of new requirements for − Holdroom seating reconfiguration − New facility planning/design social distancing or medically pre-screening passengers, − Security checkpoint efficiency maximization − Touchless passenger processing staff and workers. Our simulation and − HVAC system improvements − Facial/optical recognition, biometrics, etc. modeling tools (detailed on page 6) can help quickly − Concessions/amenities reconfiguration − Compliance with new guidelines (TSA, FAA, etc.) analyze and run scenarios on a large number of variables, − Off-site/remote check-in and screening facilities − Flexible queuing spaces to help airports make more informed decisions. Other − Grant applications/funding management − Automated sanitation systems Phase 1 services areas we can assist with include: − Airport fees & charges analysis − Improved parking facilities − Return-to-Service planning − CIP planning & prioritization − Baggage cleaning/sanitization − Re-mapping terminal/passenger processing − Operations review to determine impacts − Temporary screening/quarantine facilities − Short-term checkpoint reconfiguration − Assess use of new technologies − Workforce protection vs operations resources − New communication protocols with travelers − FIS/Customs & Border Protection reconfiguration − Cleaning/sterilization (airports and airplanes)

4 SERVICES ◀ RETURN TO SERVICE: AVIATION

Improving the

Passenger Experience − − Pre-entry health screening Touchless check-in AIRPORT TICKETING − (temperature check) facilities Protective screens for airline With change comes substantial opportunity for ARRIVAL − Queue management by scheduled staff − improvements. Through an increased use of appointment Equipment & floor signage to − technology and more efficient approaches to Changes in modal split (increased facilitate proper distancing private vehicles, etc.) the most common passenger touchpoints, we − Remote/off-site bag drop, check-in can assist with these elements of the passenger − − experience. Touchless screening Flexible, multi-use facilities TSA − CONCOURSE Secondary medical screening (screening, quarantine, etc.) CHECKPOINT − technologies (vapor wake, thermal Improved ventilation/filtration imaging, etc.) systems − − Automated queue management Enhanced/automated cleaning − Carry-on bag cleaning (UV light, technologies (fogging, UV light, anti-microbes, etc.) etc.)

− Spaced seating − HOLD ROOMS − FIS Touchless biometrics, facial Digital concessions recognition − − Call-to-Gate/pre-scheduled Protective screens for CBP staff − boarding times Pre-scheduled processing

− − Improved sortation/pickup Expedited pickup BAG CLAIM − AIRPORT − Off-site delivery Limited queuing − DEPARTURE − Bag cleaning stations Multi-modal

5 TOOLS ◀ RETURN TO SERVICE: AVIATION

Comprehensive Airport Simulation Technology (CAST) Applied For TOOLS AND Social Distancing CAST is a scalable and modular aviation software solution, comprised of simulation, allocation and optimization systems for passenger, vehicle and aircraft traffic as well as process models for TECHNOLOGY TO landside, terminal, airside and airspace. To help better understand the most efficient ways to process passengers as a result of the coronavirus, CAST will help model passenger wait times, queue SUPPORT BUSINESS length, hourly throughput, and determine facility and passenger processing capacity based on changeable queueing distances and a variable set of assumptions. This analysis is invaluable in helping to: OPERATIONS − Assess impacts of social distancing on passenger flow; − Balance safe return to operation with reduced operating costs; − Accelerate decision-making; − Balance planned infrastructure to the expected demand; and − Maximize efficiency for smooth, safe and punctual operations.

6 TOOLS ◀ RETURN TO SERVICE: AVIATION

Data Dashboards PLAN$PEND – Assessing R2S Impacts On Capital Spending

AECOM integrates customized dashboards to assist airports with return Quality data provides the foundation for making informed and justifiable to service planning. Dashboards can help an airport compare pre-virus capital expenditures as an organization assesses R2S alternative service levels with potential return to service profiles. Dashboards provide scenarios. Traditional capital planning decision-making requires an effective way to present complex, rapidly changing data in a way that comprehensive knowledge of an asset’s condition, expected and is easily understood and communicated to stakeholders. Dashboard data remaining useful estimates, accurate cost, and demand forcasts. analytics can consolidate multiple enterprise data sources: Plan$pend provides the platform for information consolidation and a − historical passenger and operations process to evaluate alternative funding scenarios to optimize capital data; spending, facility operations and maintenance management activities. − activity forecasts; Key features include: − flight schedules; − parking activity; − Software-as-a-Service (SaaS) − Incorporates community, − SSCP processing rates; and subscription, hosted on an political and geo-spatial encrypted, private cloud. impacts for spending. − Real-time time data sources. − Customized to your existing asset − Integration with Microsoft portfolio, component hierarchy PowerBI enables effective and legacy data. communication of − Handles projects which mitigate spending priorities using physical needs and new capacity interactive story boards. projects. − Leverages maintenance management and legacy project data to evaluate impacts of proposed capital expenditures.

7 PROJECT EXPERIENCE ◀ RETURN TO SERVICE: AVIATION

EXPERIENCE From infrastructure master plans during normal business operations to industry-changing security measures post-9/11, our broad range of experience and technical expertise means we WHEN IT provide our clients with solutions that matter. MATTERS MOST

8 EXPERIENCE ◀ RETURN TO SERVICE: AVIATION

Post-9/11 Services - Security Upgrades - Transportation Security Administration (TSA) Logan International Airport (BOS)

In response to sweeping changes Following the events of 9/11, BOS to the aviation industry following selected AECOM to execute an the 9/11 attack, AECOM legacy firm aggressive short-term program to DMJM Aviation assisted in the design, enhance security initiatives at the facility modifications, and installation airport. We provided a wide range of and maintenance of explosives A/E services which included expansion detection systems at 438 airports and redesign of existing security nationwide. As a subconsultant to checkpoints. Our work at BOS’ Pier the Boeing Company, AECOM was B, Terminal C was done in concert able to accomplish what appeared needed to plan electrical designs for with the TSA’s development of new included implementation of upgrades to be a nearly impossible task under the new equipment; screening protocols and checkpoint to Customs and International very difficult circumstances and time − Reviewing baggage flow modeling plan geometry development. This inspection services, Access Control constraints. Our team was responsible and developing screening concepts checkpoint, based upon a test-case improvements, new CCTV locations, for: at each airport; and at Baltimore/Washington Airport, was and the planning, programming and the first to fully implement the new design of new offices for security − site assessment and survey to − developing design documents and protocols, metrics, and passenger badging, fingerprinting, parking gather all data required, including field changes for each airport. As an screening equipment. Other projects violations and State Police facilities. a comprehensive survey of airline example of the fast turnaround times ticket counters, baggage check-in required for this project, AECOM areas and procedures, baggage produced design documents for the makeup areas, baggage conveyors, MIA, FLL and SJU airports in less and baggage claim devices; than 2 weeks. − field verification of electrical and communications infrastructure

9 EXPERIENCE ◀ RETURN TO SERVICE: AVIATION

Terminal Modernization Program, Grant Application Support - DFW Philadelphia International Airport (PHL) International Airport (DFW)

American Airlines (AA) is the hub airline Under a 5-year PM/CM services at PHL. Through the years AA has contract, AECOM is assisting in experienced steady growth which has developing a Landside Infrastructure led to multiple operations: international Master Plan to identify and prioritize operations in Terminals A-West and infrastructure needs over the next A-East; mainline operations in Terminal twenty years. This effort includes an B/C; and regional express operations in-depth analysis of existing conditions in Terminal F. Spreading their operation and scenario planning to determine across multiple terminals was not ideal an optimal configuration for roadways, resulting in lower level of customer − Concept and cost estimate transit, utilities, parking and associated at the federal level- from infrastructure service. AA engaged AECOM to refinement as appropriate infrastructure. A key goal is to determine to technology. As an example, our undertake a Terminal Modernization how best to rebuild aging infrastructure − Financial feasibility with other airport team is currently supporting DFW with Program that would streamline their in a cost-effective way while bringing in Capital Improvement needs an application to the Better Utilizing operation and enhance the passenger the latest best practices in innovation Investments to Leverage Development − Realistic phasing approach, experience without adversely impacting and technology. As part of this (BUILD) Transportation Discretionary adjustable based on passenger airport and airline operations. Key effort, our team is providing strategic Grants program. Our services include volume project goals included: grant support to identify potential overall strategic guidance, development − Internal and external stakeholder candidate projects for inclusion in grant of grant narrative and a Benefit-Costs − Define the Terminal Development engagement to build consensus applications. This effort has included Analysis. goals and objectives − Incorporate responsible, sustainable an analysis of various grant programs − Detailed programming to ensure design where applicable right-sizing for all airport facilities − Passenger and airfield traffic modeling and analysis

10 SUBJECT MATTER EXPERTS ◀ RETURN TO SERVICE: AVIATION OUR EXPERTS ARE READY

Elliott Lindgren MBA, BSc Lincoln James, BA, MSc Carmen Au, PE Aretin Altmann, MBA, BSc Michael Clements, MBA, PE, LEED AP Planning Grant Management Passenger Modeling and Circulation Terminal & Facility Design Building

Elliott has provided master planning Lincoln specializes in the development and Carmen specializes in terminal circulation/ Aretin has extensive experience in Michael is an internationally recognized subject and planning support service to more support of grant applications for public simulation analysis and passenger architecture and engineering design, and matter expert in critical containment (clean, than a dozen U.S. airports, including sector clients. He has managed, authored, modeling. She has worked at PHL, BUR, he has managed multiple airport terminal quarantine, and biocontainment) facilities, SAN, LAX, PHL, JFK, LGA and EWR. and/or supported numerous successful DFW, LIM and HKG, among others. projects from regional small hubs to including SOPs, HVAC, Effluent Decontamination, grant applications worth +$130M in mega hubs handling more than 75 MPP. Space Sterilization, and Pressure Control. discretionary funding.

Brian Reever, PE Ryan Evers Kim Norberg, BFA Aly Macgregor, PE, MSc Veronica Siranosian, AICP, LEED GA Technology & Systems Integration Baggage Handling Systems Wayfinding & Signage Sustainability Mobility Solutions

Brian specializes in technology Ryan is a BHS expert, with extensive Kim is highly-experienced in designing Aly’s expertise includes sustainable Veronica’s expertise includes planning for systems for airport environments. His experience in design, procurement, and implementing airport wayfinding design, LEED, value engineering, advanced the use of digital and innovative solutions technical experience includes work on installation, and commissioning. He has systems that are aesthetically MEP design, high-performance buildings, to address transportation safety, efficiency, a wide range of software platforms and worked at DFW, DEN, LAX, RDU, AUS, FLL, pleasing, highly functional and commissioning, energy master planning mobility, and equity. managing the successful deployment SNA and LIM, among others. complementary to their environments. and smart buildings/smart city strategy. of dozens of systems.

11 About AECOM AECOM is a premier, fully integrated professional and technical services firm positioned to design, build, finance and operate infrastructure assets around the world for public- and private- sector clients. The firm’s global staff — including architects, engineers, designers, planners, scientists and management and construction services professionals — serves clients in over 150 countries around the world. AECOM is ranked as the #1 engineering design firm by revenue in Engineering News-Record magazine’s annual industry rankings, and has been recognized by Fortune magazine as a World’s Most Admired Company. The firm is a leader in all of the key markets that it serves, including transportation, facilities, environmental, energy, oil and gas, water, high-rise buildings and government. AECOM provides a blend of global reach, local knowledge, innovation and technical excellence in delivering customized and creative solutions that meet the needs of clients’ projects. A Fortune 500 firm, AECOM companies, including URS Corporation and Hunt Construction Group, have annual revenue of approximately $19 billion. More information on AECOM and its services can be found at www..com. Follow us on Twitter: @aecom

CONTACT Frank Wengler, PE T: 713.443.6985 E: [email protected]

Mike Gasparro, PE T: 714.323.0292 E: [email protected]

Mike Holston, PMP, C.P.M., CPCM T: 817.757.3842 E: [email protected]

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