EPWORTH HEALTHCARE ANNUAL REPORT 2016 EPWORTH RESPECT COMMUNITY COMPASSION INTEGRITY ACCOUNTABILITY COMMITMENT RESEARCH EDUCATION SUPPORT CARE SUCCESS Excellence lies in succeeding ANNUAL in an area of great passion. REPORT Our passion lies in providing the very best care to our patients. 2016 It drives everything that we do. 1 Epworth HealthCare Annual Report 2016 Contents ABOUT US 5 PRESIDENT’S REPORT 6 101 115 GROUP CHIEF EXECUTIVE’S REPORT 8 YEAR AT A GLANCE 12 BOARD OF MANAGEMENT 14 GROUP EXECUTIVE 15 DELIVERING EXCELLENCE FOCUS ON EDUCATION THROUGH INNOVATION 17 33 133 149 OUR PATIENTS OUR PEOPLE IMPROVING HEALTHCARE THROUGH RESEARCH OUR COMMITMENT TO QUALITY AND RISK MANAGEMENT 51 63 159 167 OUR DOCTORS BUILDING AND SERVICE DEVELOPMENT CARING FOR OUR COMMUNITY EPWORTH MEDICAL FOUNDATION 2 3 About us services at Epworth Freemasons, Epworth Camberwell We continue to build on and now at Epworth Richmond. Both of these services our reputation as a centre are delivered in partnership with Sonic Healthcare. Likewise, Epworth’s growing mental health service, of excellence across the Epworth Clinic, provides comprehensive mental continuum of healthcare, healthcare and rehabilitation from its base at Epworth Camberwell. Epworth Radiation Oncology continues to education and research. provide state-of-the-art cancer treatments to patients across the state. Epworth HealthCare has remained dedicated to providing outstanding patient care since its Epworth provides for patients in Geelong and founding in 1920 as a 25-bed Methodist hospital. the growing South West region of Victoria with a Epworth’s evolution into Victoria’s largest private hospital located at Waurn Ponds with construction not-for-profit healthcare provider, during its more completed in April 2016. Opened at the beginning than nine decades serving the Victorian community, of July 2016, and employing more than 400 staff, the has only strengthened its commitment to caring. site is Epworth’s newest healthcare centre, indicative of Epworth’s continued dedication to expanding Epworth has driven development during this time our reach of care. Likewise, the completion of the to deliver the best of care to our patients, through South West Regional Cancer Centre demonstrates improved facilities and services, comprehensive Epworth's commitment to providing critical cancer clinical education and world-leading research services for patients located in regional areas. to improve patient outcomes. Since the establishment of its nursing school in 1921, Epworth has a proud history of innovation in Epworth has retained its focus on clinical education. technology and services, achieving many medical Its history as a teaching hospital allows the ‘firsts’ and introducing new technologies to Victorian organisation to attract and retain a team of dedicated, and Australian healthcare. Since the establishment high-calibre staff and doctors. Epworth partners with of the first specialist area in the mid-1960s, Epworth key universities and TAFE colleges across Victoria now has more than 40 clinical specialities that as well as healthcare providers internationally, to draw medical specialists with nationally, and often offer unparalleled opportunities in clinical practice, internationally, recognised reputations for excellence. research and education. Significant building projects and investment in Epworth’s commitment to research as a means to equipment and technology have been undertaken improve patient access to novel drugs and therapies over the years, growing Epworth from a small facility to enhance patient outcomes is also undertaken in on Richmond Hill to a multidisciplinary healthcare partnership with leading universities and research service spread across Victoria. This includes Epworth bodies within Victoria, Australia and worldwide. Richmond, Epworth Freemasons, Epworth Eastern, Research activity at Epworth is also supported by Epworth Camberwell, Epworth Brighton, Epworth the Clinical Institutes, the Victor Smorgon Epworth Hawthorn and most recently, Epworth Geelong Education and Research Institute, the Clinical Trials and the South West Regional Cancer Centre in and Research Centre and Epworth’s affiliation with the Warrnambool. Epworth also now operates a range Cleveland Clinic in the United States. Likewise, Epworth of specialty clinics, including the Women’s and Prostate Centre and the Radiation Oncology Research Men’s Health Clinics, the Breast Clinic, Epworth Centre remain at the forefront of Australian research. HealthCheck and Epworth’s Specialist Centres. For more than 95 years, patients, doctors and staff Epworth Pathology has collection centres at every alike have chosen Epworth. Today Epworth is setting Epworth site and Epworth Medical Imaging provides the standard for private healthcare in Australia — patients with access to advanced medical imaging for the next 95 years and beyond. 5 Epworth HealthCare Annual Report 2016 President’s Report = INNOVATION MR ROD FITZROY PRESIDENT At every opportunity, Epworth has applied its health, ear, nose and throat, brain injury management, practice, based at Epworth Eastern. I would like At Epworth, we aim innovative, patient-centred approach to healthcare and 3D Printing technology. We also grew our medical to thank Alan for his support and wonderful to improve the health, to enhance the facilities, services, teaching and imaging service to two new locations and invested in contribution as a Board member. research we offer our patients. New partnerships the latest medical innovations for our cardiac, cancer wellbeing and experience of with international health leaders such as Harvard and rehabilitation patients. In January, we welcomed Associate Professor every patient by integrating Medical School in Boston and Northwell Health Nerina Harley to the Epworth Board of Management in New York complement our existing affiliation This year, we completed a major program of capital as Chair of our Group Medical Advisory Council. leading clinical practice with with the Cleveland Clinic in Ohio. investment with the opening of a state-of-the-art As an ICU specialist physician with extensive medical education and research. teaching hospital, Epworth Geelong, the completion expertise, Nerina is also a Director of the Intensive The Epworth Experience is about consistently delivering of the first stage (Lee Wing) of our planned Care Council at Epworth HealthCare, the Director of Embedded within the excellent patient-centred care with compassion and redevelopment of the entire Erin Street frontage at the Epworth Freemasons Intensive Care Unit and the culture of our organisation dignity. We are committed to our vision to be the leading Epworth Richmond and the refurbishment of Epworth Deputy Chair of the DHHS Victorian Clinical Critical patient-centred and academic healthcare organisation Freemasons on Clarendon Street. The successful Care Network. I welcome Nerina to the Board. at all levels is a commitment in the Australian private sector. on-time, on-budget completion of these projects to deliver on our mantra is a testament to the dedication and capabilities As a not-for-profit organisation, we rely on the support Our focus on all areas of the patient experience, of our entire management team. of our donors, benefactors and ongoing fundraising of Excellence, Everywhere, including safe systems of care, the measuring efforts to ensure we are able to continue caring Every day. of quality outcomes for patients, research The Board has also welcomed, and farewelled, for our patients well into the future. The Epworth achievements, education activity and clinical change members this year. Medical Foundation has facilitated a tremendous through the translation of research and education level of support for the organisation in 2015/16 and into clinical practice, will see us achieve this goal. In December, Mr Alan Crosthwaite retired from I would like to thank and commend Executive Director, his Board position as Chair of the Medical Advisory Scott Bulger and his staff for their tireless efforts. The success of our endeavours in this regard was Council after four years of dedicated service. recognised with historically high Epworth patient Alan also held the position of Chair of the Epworth Lastly, on behalf of the Board, I would like to thank satisfaction survey results, as reported by Press Ganey. Eastern Medical Advisory Committee since its Alan Kinkade, our Group Chief Executive, and the inception and brought a unique perspective as a Executive team for their ongoing dedication and hard To help us honour our commitment to our patients, surgeon and a very balanced and mature approach work, ensuring Epworth continues to fulfil its role as over this past year we have further expanded our to the role. We are fortunate to have Alan continue a centre for excellence in all aspects of patient care. service offering in a number of areas, including mental his association with Epworth through his urology 6 7 Epworth HealthCare Annual Report 2016 choice in health. With our growth in services across From our Epworth Research Institute, we allocated From the Group Chief Executive the Group we needed to, and have, attracted over this year a record $650,000 to early career researchers 1900 new staff this year to Epworth. The calibre of to inspire them and provide much needed support these staff is excellent and it has been an outstanding to develop their research projects and capabilities. effort from our Human Resources team and our These grants are awarded