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Nº 6. March 2014

OPINION PIECE

Dr. Pascal Despierres, doctor at the Maison Sainte Germaine in Paris, “Here in the Province of France we are organising the centenary of the death of Saint Benedict Menni with much joy ”

spread across the 11 centres in “Working with the the province. We also work with missions in Africa, and we wel- Sisters Hospitallers come and provide the necessary care for Sisters from this conti- means sharing, nent. above all, the values To celebrate the centenary we of the Hospitallers have planned several events in Dinan and a pilgrimage to Lour- (...)” Dr. Pascal Despierres des. We are carrying out this pre- paration with enthusiasm and in working as a doctor at the Mai- the spirit of Saint Benedict Menni, son Saint Germaine, “working Here in the Province of France who gave his life to God by pro- with the Sisters Hospitallers we are organising the centenary viding hospital services, guided means sharing, above all, the va- of the death of Saint Benedict by his aim to link science and lues of the Hospitallers, which Menni with much joy and antici- charity. need to be safeguarded in a pation, as he founded the first of changing society”, comments Dr. our centres in this Province, Mai- For us, Dinan represents the me- Despierres. "In addition to a spe- son Sainte Germaine in Paris, mory of our founder and his life, cial kind of humanity with a real which is dedicated to caring for which was marked by humility desire for evangelisation, the pe- women with physical and inte- and holiness. Today, it is the loca- ople who work in this institution llectual disabilities. tion of a psychiatric hospital, have to bring all their technical where many of our Sisters work. knowledge to adapt to the new We currently have 164 Sisters administrative restrictions" he and around 400 co-workers From my 14 years of experience adds.

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INSTITUTIONAL

The Sisters Hospitallers celebrate their 50th anniversary in Granada

The Purísima Concepción Foun- ties, and it constantly aims at fur- dation (the name of the centre ther improvement as a model of run by the Sisters in Granada) innovation and creativity. The opened its doors in February centre pays homage to the tea- 1964, after four Sisters from a chings of our founder, who sho- centre in Malaga moved to a wed that science and charity house in Carretera de Pulianas in should go hand in hand. November 1963 to begin prepa- rations for the new centre, which We are celebrating our 50th an- would help support girls with in- niversary, albeit in a very modest tellectual disabilities. way, and we want to share our happiness through different With a shoestring budget from events organised throughout the Congregation and small do- 2014. nations from the families, the ma- jority of whom were rural families The anniversary celebrations will with scant resources, the psycho- begin in the first half of February. logical and educational centre The anniversary celebrations will began to grow. Today, it is a pio- include several different activities neering centre that offers care to organised for the residents, fami- people with intellectual disabili- lies, professionals, patients, Sis- ters and co-workers in the sector. Over the year we will hold several “The Purísima art exhibitions with paintings by students, as well as a conference Concepción with the Sisters and professionals Foundation is a who have been part of the orga- nisation over the last 50 years, Entrada al centro pioneering centre and an inter-centre Olympics in aimed at May, among other sporting events. supporting people Granada was the city where the Above all, we want this year to be Congregation of Sisters Hospita- with intellectual a time to celebrate the past and llers first started to grow through disabilities, and the our drive to keep going in the fu- the efforts of two friends, María ture, developing the capacities of Josefa Recio and María de las An- centre has always the people we work with. gustias Giménez, during the se- cond half of the 19th century. The worked in the spirit María Ángeles Perdomo Pío Sisters had always wanted to of self - Sister Hospitaller open a centre there, and it finally became possible 50 years ago. improvement”

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“The EFQM 400+ certificate shows the quality of the support we offer in the Insti- tution, as well as our efficient management, innovation and patient-centred care”

analysis of the organisation's ac- About the EFQM 400+ stamp tivities and finances. Within the for European Excellence framework of our quality policy The European Foundation for and our initiatives for conti- Quality Management (EFQM) is a nuous improvement within the non-profit organisation made up EFQM model, we decided to un- of a group of important compa-

Joan Orrit Joan dergo an audit to evaluate the nies and organisations. Their daily work we carry out in our mission is to be the driving force centres, with the aim or moving behind sustained excellence in our integral management pro- European organisations. cesses forward. Joan Orrit The EFQM is represented throug- What does this award mean? hout different European coun- The award is an international re- tries by the National Partners The Benito Menni Mental He- cognition that certifies the effort Organisations (NPO's). The Club alth Assistance Complex the Sisters Hospitallers have al- for Excellence in Management (CASM), run by the Sisters Hos- ways made to work with the (CEG) is a partner in . pitallers, has become the main most disadvantaged members mental health institution in Ca- of our society, and it recognises There are four different catego- talonia, receiving the 400+ the high quality level of care, as ries, which correspond to the dif- EFQM stamp from the Club for well as improved management, ferent levels of Excellence in Excellence in Management innovation and patient-centred Management that might be ap- (CEG). approach; all of this encourages plicable to an organisation: Com- us to continue improving every mitment to Excellence and Joan Orrit, managing director of day, offering a high quality ser- European Excellence 300+, 400+ the centre, which is located in vice in terms of equipment and and 500+. Depending on the re- Sant Boi de Llobregat, Spain, staff, which defines our identity. sult obtained in the evaluation shares exactly what this certifi- process carried out by the orga- cation means with the Hospita- What is the quality policy of nisation and the corresponding ller community. the CASM? audit, a classification of either Based on our institutional values 300, 400 or 500 points is awar- How did you obtain the EFQM and our clear vocation for pa- ded, in line with the EFQM Exce- 400+ stamp for European Ex- tient service, the CASM bases its llence Model. Once the Stamp of cellence? support services on hospitality European Excellence has been The CASM was awarded the and quality. Currently, the CASM awarded, the institution receives stamp for European Excellence holds ISO 9001-2008 certifica- the equivalent EFQM recogni- after an internal and external tion, and develops all of the cen- tion, which is valid throughout evaluation based on a com- tre's processes within the EFQM the European Union. plete, systematic and regular model.

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The Health Care Ethics Biography of Committee renews Saint Benedict SMS accreditation Menni

As it is the centenary of the death of Saint Benedict Menni this year (1914-2014), the Sisters Hospita- llers of the Province of France have worked together to publish the biography of Saint Benedict Menni, which will be number 6 in the co- llection "Vies des saints et bien- heureux de l'Hospitalité" (“The lives of Saints and Blesseds in Hospita- The Health Care Ethics Committee lity”), compiled by the Hospitaller

Province of France Province of Order of St. .

The Health Care Ethics Committee (CEAS) for the Sisters In 1867, Benedict Menni, a young Hospitallers in has received renewed accredita- friar from , was sent to Spain tion from the Madrid Health Service (SMS). by the Superior General and Pope Pius IX with the difficult task of res- The Ethics Committee started as a Bioethics Commission toring the Hospitaller Order of St. in 1999 to promote this discipline throughout the insti- John of God. A man of prayer and tution and support co-workers when taking health care action, he overcame great difficul- decisions in which their ethics could be compromised. In ties in order to found numerous 2004 they received the first certification, which saw them hospitals in Spain, and accredited as a Health Care Ethics Committee by the local , and founded a new reli- government. gious family of the church: the Congregation of the Sisters Hospi- Province of Madrid Province of Over the years, the Health Care Ethics Committee has in- tallers of the Sacred Heart of Jesus. creased the number of people who are either directly or indirectly involved with it. Thanks to this involvement and the support received by the government and Sisters Hos- pitallers management, we have succeeded in highlighting ethics in our institution.

The committee works on assessing conflicting situations, by training co-workers during workshops or courses and by publishing information on Bioethics, in addition to a collection of books, such as the one recently published on our website.

Receiving accreditation for the second time is important news for the committee and the entire Hospitaller com- munity, as it encourages us to keep going and turn our motto "ethics in every action" into reality.

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"Bollino Rosa" (Pink Sticker) of the women's health national observatory

The O.N.Da. (Women's National which offer diagnostic and the- Health Association) awards ce- rapeutic care pathways for the remony took place on 3 Decem- most clinically and epidemiolo- ber, 2013 at 12 AM, in the gically significant women's dise- multi-function room of the Pre- ases, with special attention paid sidency of the Council of Minis- to the specific requirements of ters in . female users.

This year the San Giuseppe Villa Through the pink stickers, Nursing Home in Ascoli Piceno, O.N.Da confirms its commitment was also awarded a pink sticker to promoting, including inside

Villa San Giuseppe for a scientific project presented hospitals, a gender-based ap- by the research team coordina- proach to the definition and ted by Dr. Alexander Valchera, strategic planning of health and Alessandro Valchera Villa San Giuseppe's Medical Di- social services, which is essential rector. for guaranteeing the right to he- alth, not only for women but O.N.Da., the Women's National also for men. ceno. The event was a confe- Health Observatory, which has rence on "Pregnancy and Neuro- always been involved in the As a result of this recognition, psychiatry: from the myths of the promotion and protection of the Villa San Giuseppe Nursing past to the scientific research of women's health, launched the Home arranged a special event today" which was attended by Bollini Rosa programme in 2007 for 24 January, 2014, in the be- prominent speakers with natio- to identify and recognise Italian autiful surroundings of the nal reputations who are leading hospitals "suitable for women", Piazza del Popolo in Ascoli Pi- experts on this complex subject.

Las Condes Disability Fair

The Saint Benedict Menni Mental Health Network in Chile have shown their work in a Disability Fair held in the Las Condes area. This meeting, organised by the Municipality of Las Condes, invol- ved all of the institutions linked to disability in the region.

Some patients attended the event alongside all the Sisters and co-workers involved in the centre, which helped publicise the work of the Sisters Hospita- llers and their participation in the

Vice-province Argentina Las Condes Disability Fair community.

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Sensory The Retiro Centre integration renovates facilities room

Front of the centre Sensory integration room

San Miguel Clinic - LRHP The Retiro Centre is one of 9 centres managed from the San The Young Person and Children's Miguel Clinic - Psychosocial Rehabilitation Line (LRHP) in the Unit, in the Benedict Menni Hos- Canonical Province of Madrid. pital Centre in Valladolid, Spain, has a multi-purpose room to From the very beginning the Retiro Centre has responded to help children with learning the growing need for social health care. In December 2013, a and/or behavioural problems, refurbishment, extension and renovation plan was completed

Benedict Menni Hospital Centre and one of the main features is for the centre's facilities, with the result of a health care infras- the sensory integration room. tructure that includes 261 places, 61 residential places and 200 day care places. On 28 February, the centre ope- ned the first sensory integration The expansion works were carried out over a total of 2,873 m2, room in Castille and Leon. covering 5 floors and 4 separate entrances to the Menni Retiro Residence, Menni Sainz de Baranda Residence, Menni Retiro "The ability of the nervous Work Rehabilitation Centre and the Sisters Hospitallers Se- system to receive and interpret cond-hand Clothes Centre. the sensations that come from the body and the environment The quality of the health care and all of the equipment is gua- form the groundwork for chil- ranteed by the 69 dedicated professionals working on the pro- dren to develop new abilities in ject. every area of development. Any issues with the nervous system therefore cause a range of pro- blems with learning, motor skills and/or behaviour, which is why it is so important to encourage treatment with sensory integra- tion in specially designed rooms", explains Dr. Folgado, coordinator at the Young Person and Children's Unit at the Cen- tre.

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Hospitality without borders...

Entrance to the Hospital Staff at the Nuestra Señora del Perpetuo Socorro Hospital

The Nuestra Señora del Perpetuo Socorro it treats, and it is a leading Research and Develop- Psychiatric Hospital, located in Pasto, Columbia, ment centre for health care information techno- was founded in 1949 by the Sisters Hospitallers, logy. and is the first centre run by the institution in Latin America. The services on offer: - Outpatient visits: 13 consulting rooms and 3 of- The health care activity they carry out focuses on fices for psychiatric and psychological evaluation, mental health issues, as well as psychiatric care for nursing services and social work. adults, children and young people, emergencies, consultation, day clinics and palliative care. With - Psychiatric emergencies: 9 individual beds for pa- a patient-centred approach, the charisma of the tients in need of special psychiatric care and 8 sha- hospital staff and the quality management red rooms to manage the initial treatment of system, the centre is continuously improving in its emergencies. The hospital also includes a specia- treatment of patients in south-west Columbia lised medical consultant service for psychiatric (Nariño, Cauca, Valle and Huila), and it is relies on problems, a general medical consulting service, Nuestra Sra. del Perpetuo Socorro Psychiatric Hospital Socorro Psychiatric Nuestra Sra. del Perpetuo contributions and subsidiaries to treat a popula- consulting psychology, social work, nursing, den- tion with scant resources. tistry, clinical laboratories, occupational therapy and a recreation room. Over the years the centre has been running, it has treated over 25,000 patients in a dedicated and - Hospitalisation: 300 beds divided into 5 long stay committed way, following the identity guidelines units and 2 short stay units for acute care. There the institution follows every day. are also 4 occupational therapy units run by expert professionals. Currently, 4 Sisters and 167 co-workers work in the Hospital, which holds ISO 9001 quality certifi- - Additional services: dentistry, nutrition, pharma- cation. The hospital is a vital part in the health ceutical services, social work and treatment for pe- care service network in the west of Columbia and ople with concomitant systematic diseases. the north of Ecuador due to the type of illnesses

7 Important dates

March-April 2014. Canonical Visit from the Superior general from the Province of England.

March 2014. IV Psychopathology Conference from 5 to 7 march in Malaga, Spain.

March 2014. 125th anniversary of the founding of the San Rafael Hospital in , Spain (31/03/2014).

April 2014. World Health Day (07/04/2014).

April 2014. 50th anniversary of the founding of the Saint Martin de Seignanx centre in the Province of France (23/04/2014).

April 2014. Celebration of the centenary of the death of Saint Benedict Menni in Dinan, France (24/04/2014).

[email protected] www.hospitalarias.org