POSITION DESCRIPTION Social Worker – Community Based Support

Primary Purpose

The primary purpose of this position is to provide intake, assessment, psychosocial support and therapeutic counselling services to children and young people (up to 24 yo) with a diagnosis of cancer, their families, partners and support networks. This role is also involved in the facilitation of therapeutic groupwork programs by phone and face to face. This role will take a lead in developing local relationships with hospitals and other service providers. This position will also participate in the development, implementation and evaluation of innovative support programs and projects as part of Redkite’s strategic plan to improve support for children and young people diagnosed with cancer and their families.

The Social Worker – Community Based Support reports to the Senior Social Worker – Team Lead. This position is based in Redkite’s Brisbane, Sydney, Melbourne and Perth offices and has no direct reports.

Significant Working Relationships

Most Frequent Contacts Internal / Nature or Purpose External Community Based Support Team Internal To work collaboratively with the social work team to cover an intake roster, provide peer support and facilitate group work programs Clients External To provide psychosocial assessment, referral, support and counselling Health professionals External To provide consultation, information about Redkite services and develop referral networks, collaborations and partnerships Wider Services Team Internal To work collaboratively with other services teams in relation to service provision Wider Redkite team Internal To work collaboratively with other Redkite departments including marketing, fundraising and operations

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Position Key Result Areas

Provide Best  Deliver high quality psychosocial support services in accordance with Practice legal, organisational and professional standards of practice. Psychosocial  Effectively inform and link children, young people and families to Support and appropriate services both within and outside Redkite, and provide case Therapeutic management or care coordination when needed Counselling  Conduct psychosocial assessments to identify and assess the complex needs of children and young people with a diagnosis of cancer and, their families.  Provide psychosocial support and therapeutic counselling via: o Telephone o Email o Face to face o Groupwork programs (face to face and by telephone) o Other identified avenues  Develop care plans in collaboration with the individuals and families affected by cancer that consult Redkite.  Conduct risk assessments in accordance with legal, organisational and professional requirements to identify individuals at risk.  Record keeping and data entry in accordance to Redkite’s policies and procedures.  Consultation, liaison, care coordination with relevant service providers to promote continuity of care.  Advocate to address client need and promote equity of access to necessary services.  Maintain strong knowledge of key sources of practical, financial, emotional and education support for children, young people facing cancer and their families  Contribute to the development of clinical practices, procedures and protocols in accordance with identified need.  Actively and positively participate in clinical supervision with the Head of Professional Standards and Practice. Project Work  Support and contribute to the development, implementation and evaluation of service projects and programs.  Contribute to the development of policy, operational procedures and work practices for service projects and programs.  Lead or contribute effectively to project initiatives under the direction of the Strategic Projects Manager National Services or other project managers. Quality  Participate in service development and improvement processes, Assurance, decisions and activities. Research and  Promote and utilise an evidence informed approach to clinical and Evaluation project work.  Contribute to building an evidence base to support the consolidation and innovation of Redkite Services. High Quality  Utilise well developed communication, consultation, negotiation and Team Work and conflict resolution skills to work collaboratively within a dynamic national Participation team and promote the role of Redkite.  Work effectively and collaboratively as an integral member of the Community Based Support team and the wider Services Team  Participate in team meetings, project teams and relevant committees.  Provide quality advice and information about Community Support programs to Redkite’s Fundraising and Marketing Teams

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Key Stakeholder  Engage effectively and manage relationships with internal and external Engagement stakeholders from a variety of backgrounds including children, young and people, families, not for profit organisations, health and community Relationship agencies, funders, fundraisers, Redkite Regional Councillors and Board Management members.  Co-facilitate and lead internal and external key stakeholders engagement activities.  Contribute to and develop collaborative relationships with key service partners, including Hospitals, Youth Cancer Services and Childhood Cancer Support.  Promote Redkite’s services to key stakeholders including children, young people and families and potential service referrers Leadership  Exercise leadership in the delivery of Redkite services by communicating vision, aligning strategy with outcomes, taking responsibility, supporting appropriate governance.  Demonstrate and promote professionalism, respect and open communication.  Contribute to the development of initiatives that support the continuum of care  Identify and promote strategic opportunities for Redkite  Identify unmet client needs and service gaps and potential service responses to address these  Represent Redkite as and when required, speak at a variety of functions.  Supervise students, volunteers and casual staff as required Other  Utilise and ensure compliance with contemporary human resource management and human service practices and principles.  Undertake administrative and other duties as required.  Participate in professional development and performance planning and review

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Key Competencies and Experience

Qualifications & Essential Training  a tertiary Social Work qualification recognised by the Australian Association of Social Workers (AASW)  eligibility for membership of the AASW

Desirable  post-graduate counselling training/qualifications

Experience and Essential knowledge  A minimum of 2 years’ post-qualifying experience of providing psychosocial support and therapeutic counselling to children, young people (up to 24 yo) and families

Desirable  Previous employment in oncology or other health related support areas (including community agencies)  Experience of providing telephone and email counselling  Advanced knowledge of strength based models of practice  Experience in leading or participating in project work

Skills & Essential Competencies  An ability to exercise advanced independent professional judgement to facilitate complex professional and clinical decisions  An ability to establish and maintain collaborative partnerships with internal and external key stakeholders in relation to optimising service delivery outcomes  Casenoting and record-keeping skills  Ability to use Microsoft Office and Google applications

Desirable  Familiarity with a Salesforce database  C class driving licence  Ability to undertake some intra and interstate travel  Ability to undertake some work outside of normal business hours including weekends (TOIL can be accumulated within policy guidelines)  The capacity to meet various state and national child safety regulations including suitability for working with children and criminal checks  Provide verification of immunisation for specified infectious diseases.

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Behaviour Principles: REAL For all employees of Redkite

Respectful  Sincerely acknowledge the presence and input of others Value others, care  Show empathy towards colleagues and clients & listen  Listen with the intent to understand not to reply  Consultative when working with others Enabling  Work cooperatively with a positive attitude to achieve common goals Collaborate,  Encourage colleagues to express their ideas and expand on their empower & inspire abilities  Inspire others to commit to goals by leading by example  Fosters innovative thinking about ways to achieve individual and organisation goals Accountable  Confronts problems quickly and proactively Take responsibility,  Display a strong commitment to organizational success strive for  Look for opportunities to learn and develop professionally and excellence & value personally. learning  Takes reasonable care for the health and wellbeing of themselves and others Lively  Tell stories that inspire myself and the people I am talking to Have passion,  Go above and beyond to achieve greater results drive & resilience  Pursue operational efficiencies and adapt to new ways of working.  Models optimistic and resilient behaviour

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