Fountainbridge, 165 Lothian Road, Edinburgh Branch Closure Review Our branch at Fountainbridge, 165 Lothian Road, Edinburgh is closing in July 2019. We know that the way our customers do their everyday banking is changing. To make sure we meet the future needs of our customers and local communities, we’re looking at how we can make changes. We’ll be investing in some branches to offer better branch and digital services and opening some new ones, but unfortunately this does mean closing some too. Following a careful and full review, we’ll be closing our Fountainbridge branch in July. How we made this decision Our decision to close this branch was made following a detailed analysis of: • how our customers are using the branch, including how this has changed • other ways our customers bank with us • assessment using local knowledge of alternatives available to customers, including proximity of our nearest branch • impact on our customers including those who may need additional support • whether we own or lease the branch building There are a number of other branches you can visit, the closest one is 28 Hanover Street, Edinburgh, EH2 2DS. You can also use our branch at 176 Gorgie Road, Edinburgh, EH11 2NT. This guide will tell you more about the review and our Partners are always on hand if you’d like to speak to them in person.
About the branch
Opening times Address Monday 09.30 – 16.30 Edinburgh Fountainbridge, Tuesday 09.30 – 16.30 165 Lothian Road, 0 1 0 Wednesday 09.30 – 16.30 Edinburgh, EH3 9AB Cash machines Cash machine Deposit Thursday 09.30 – 16.30 inside the branch outside the branch Machines Branch Manager Friday 09.30 – 16.30 David Flavell Closed for lunch daily: 12.30 – 13.30 Saturday Closed Branch Tel Sunday Closed 01315 179 996
About our customers
Age of our branch customers How are they using the branch now compared to last year? Under 18 12% 2%
18 - 44 31% -9% -12% +5% 45 - 64 55% decrease in the decrease in increase in number of customers cash machine online and using counters withdrawals mobile banking 65+ 2+553112 How else do they bank with TSB?
96% 77% 4% 14% use another TSB branch use another TSB branch only use also use or online, mobile or as well as Fountainbridge branch the Post Office® telephone banking Fountainbridge branch What about Business Banking customers?
2% 73% of branch customers use at least have business accounts one other TSB branch
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