Contact AGE Information FRIENDLY LONDON Commission 450 Highbury Ave. North NETWORK London, N5W 5L2 Taking the bus is easy, cost effective, and kind to the environment! 3. Getting OFF The Bus

You can request a stop by pulling down on the Yellow Cord hanging alongside the windows or pressing the STOP button on the stanchions in the Customer Service: 519-451-1347 bus. Be sure to do this after the bus leaves the stop and BEFORE your stop. If you are unsure of Hours of Operation: the stops before yours, you may tell the driver when you board the bus where you would like to Monday-Friday 8:00am – 10:00pm get off and he/she can alert you when it is your stop. Saturday, Sunday and Holidays You are encouraged to use the standard bus stops 8:30am – 12:00pm and 1:00pm – when possible, but for special circumstances, you 4:30pm may request a courtesy stop at any location along the bus route where it is safe for the bus to stop. It Specialized Transit Booking Line: is best to ask the driver about this when you are 519-453-3444 getting on the bus. **Book a trip 3 days in advance Remember: ALL LTC BUSES ARE ACCESSIBLE! (Low floor, kneeling feature, ramps and wheelchair/scooter restraints). ASK YOUR BUS The information contained herein is DRIVER. LTC bus drivers are knowledgeable, have accurate to the best of our knowledge. received training and are always ready to answer This document is for informational any of your questions or concerns. purposes only. London Transit has not endorsed or approved this document. London Transit accepts no responsibility for the accuracy of the information contained herein, or any loss or damage as a result of its use.

1. Trip Planning Plan Ahead – It is advisable to double check your route and get to the bus stop 5 minutes before your bus is scheduled to arrive.  The LTC has a number of resources to help you plan your trip: 1. London Transit Ride Guide: This is a map of London that includes bus routes and provides useful information about using LTC services. You can pick one up at either of London Transit’s customer service locations, or view the online version (map only) on the LTC website. 2. Using Google Maps: If you are having trouble determining the bus routes serving the origin/destination of your trip, you can use Google Maps to plan the trip for you. Google Maps is quick, easy to use and is available online or as an app for your Follow these simple steps when using the bus smartphone. When using Google Maps, all you have to do is: . Enter your point of origin. If you aren’t 2. Getting ON The Bus Courtesy Seating: The transit industry recognizes that sure of the address, click “your there are many customers like those with disabilities who You can use either exact Cash OR a Bus ticket OR a location” as the point of origin. will benefit from having a seat near the front of the bus. Bus Pass to get on the bus. Currently (2015), the bus . Enter your destination. “Courtesy Seating” has been established for such fare structure is as follows: . Click “GO” passengers such as: seniors, expectant mothers, and . Regular Cash Fare: $2.75 . NOTE: Optionally, you may enter a time adults travelling with small children/infants, or any other that you wish to arrive or depart, as . Tickets for Seniors: 5 for $7.15 passenger who may benefit. Passengers sitting in the well as other options such as fewest . Monthly Pass for Seniors: $57.50 Courtesy Seating area who are not included in the list transfers and shortest walking Tickets can be purchased at the LTC Ticket offices or above are expected to respect the purpose of the seating distance. The timeline on the left will any of the following locations within the community: area and give up their seat. Note: Drivers are not let you know when buses will arrive, Scotiabank Branches, Metro Grocery Stores, Petro expected to enforce this or intervene in any dispute depart or transfer, and other , Shoppers Drug Mart, Rexall Pharma Plus and information such as bus stop IDs. related to Courtesy Seating. Malls and Variety Stores. When paying with cash or 3. By Phone: The LTC “My Bus Info” is a service that allows you to get real-time ticket fare, you may request a transfer when you first Securing Wheelchairs/Scooters: Buses have a maximum schedule information anywhere, anytime by board the bus. Transfers allow unlimited rides on any of TWO tie-downs for securing a wheelchair or scooter. It phone. Simply call the IVR (interactive voice bus route for the next 90 minutes. should be noted that these spaces might already be recognition system) at 519-451-1347 and occupied before you board the bus. Since spaces cannot If using a Pass, you will need to show your LTC Photo follow the voice prompts to obtain helpful be reserved, passengers will have to wait for the next Identification Card along with your pass to get on the information about your trip. This system will Accessible Bus in order to secure their bus. Passes may be bought at the LTC ticket offices or provide you with your Bus Stop ID, provide wheelchair/scooter. Drivers are trained to recognize a any of the other designated locations mentioned you with the next three arrival times for passenger’s need for help in securing a wheelchair or above (Step 1). LTC Photo Identification Cards may be your stop, and even direct you to an LTC scooter. It should be noted that there is no system to Customer Service Representative who will purchased for $3 (2015) at LTC Downtown secure walkers, so the rider is responsible to lock the be more than happy to help you plan your Information Office at 150 Dundas St OR at the Main brakes and hold on to it while on the bus. trip. Office at 450 Highbury Avenue North.