ANNUAL REPORT 2016 CONTENTS LETTER FROM THE TRADE AND INVESTMENT COMMISSIONER LETTER FROM THE TRADE AND INVESTMENT COMMISSIONER...... 1 BRIDGING THE GAP FOR PACIFIC decisions. There continues to be a lack SUCCESS in private sector data from the Pacific Islands. In 2016, we conducted the OUR ROLE...... 2 In 2016, we focused on initiatives to second Pacific Island Export Survey Who we are...... 2 bridge the widening gap between Pacific the finding provide government’s, What we do...... 2 businesses and the Australian market. associations and the private sector with Where we are...... 2 quantitative data and insights that can We actively sought opportunities and assist in stimulating growth in Pacific used our extensive networks to facilitate Island exports. OUR ESSENCE...... 3 positive outcomes for private sector development in the Pacific Islands. The Actively seeking opportunities led outcomes we achieved are a testament us be part of a great advancement in PARTNERSHIPS...... 4 to PT&I Australia commitment and labour mobility for the Pacific Islands. expertise in the Pacific Islands. I’m proud We facilitated a recruitment mission to share, that in 2016 we assisted 412 OUR SERVICES...... 5 in June that resulted in 28 i-Kiribati Pacific Island businesses, facilitating taking positions at One&Only Hayman over AUD $18.76M in exports and AUD Island Resort as part of the Pacific KFAS...... 6 $8.39M in investments. Microstates – Northern Australia Worker Export...... 8 Pilot Program. One&Only Hayman Island PROVIDING A SPOTLIGHT ON WOMEN Investment...... 10 Resort were the first company to take IN BUSINESS Creative Industries...... 12 I’m delighted to report on the work part in the Pilot Program. Tourism...... 14 Pacific Islands Trade & Invest (PT&I) We remain committed to empowering None of the 2016 outcomes could Australia completed in 2016 to attract Pacific Island women in business been achieved without the support of foreign direct investment into the Pacific and in 2016 assisted 110 women-led COUNTRY PROFILES...... 16 the Australian Department of Foreign Islands, assisting Pacific Island exporters businesses facilitating 58 deals worth Cook Islands...... 18 Affairs and Trade. I would also like to and supporting the growth of the Pacific over AUD $2.93M. Fiji...... 20 Island tourism and creative industries. acknowledge the staff at PT&I Australia. Federated States of Micronesia...... 22 LEADING THE CHANGE We may be small in numbers however Kiribati...... 24 As an agency of the Pacific Islands our team excels in being targeted. Marshall Islands...... 26 Forum Secretariat our role in the Pacific Advancing the interests of the Pacific Leveraging their time and their networks Nauru...... 28 is becoming more vital. Even with Islands in Australia is at the heart of our to drive economic outcomes for Pacific Niue...... 30 increasing access to technology in the work. We achieved significant outcomes Islands businesses. I’d like to thank all Palau...... 32 Pacific Islands the World bank stated for Pacific Island Countries in 2016. We the staff at PT&I Australia for the work Papua New Guinea...... 34 the ‘Ease of Doing Business Rank’ and understand the importance of research they do each day, working together in the Samoa...... 36 ‘Trading across Boarders’ in the Pacific to help organisations make informed pursuit of a shared goal – to create jobs Solomon Islands...... 38 Islands has deteriorated over the past 10 in the Pacific. Tonga...... 40 years. Tuvalu...... 42 Vanuatu...... 44

FINANCIAL STATEMENT...... 46

Caleb Jarvis

Trade and Investment Commissioner PT&I Australia

PACIFIC ISLANDS TRADE & INVEST AUSTRALIA ANNUAL REPORT 2016 PAGE 1 OUR ROLE OUR ESSENCE

We are the Pacific’s lead export and investment facilitation agency.

OUR VALUES OUR PERSONALITY OUR SERVICE • Success • Fresh We work with exporters to promote their products • Collaboration • Engaging and services and attract • Optimism • Active investment to Pacific Island businesses. • Honesty • Professional • Empathy • Authentic

STRATEGIC OBJECTIVE OUR MISSION WHO WE ARE WHAT WE D O WHERE WE ARE

Pacific Islands Trade & Invest (PT&I) PT&I Australia creates jobs in the Pacific In late 2016, Pacific leaders accepted To support trade, investment, To create jobs in the Pacific Islands Australia contributes to the sustainable Islands. We do this by developing and French Polynesia and New Caledonia creative industries, and tourism with by developing and promoting Pacific economic development of Pacific Island promoting Pacific Islands exports, as full members of the Pacific Islands the aim to improve the livelihood of Islands exports, investments, tourism Countries (PICs) through export and investments, tourism, and creative Forum. The 16 PICs we now service investment facilitation. Our 37 years of industries in the Australian market. We are Cook Islands1, Fiji2, FSM3, Kiribati4, people in the Pacific Islands. and creative industries across experience positions us as the leading promote and support emerging and Marshall Islands5, Nauru6, New international markets. export and investment agency in the established enterprises of the Pacific Caledonia7, Niue8, Palau9, Papua New Pacific region. Islands with a focus on women owned or Guinea10, Samoa11, Solomon Islands12, managed business. French Polynesia13, Tonga14, Tuvalu15, and Vanuatu16. As the French Polynesia and OUR ESSENCE TRADE, PROSPERITY, GROWTH New Caledonia were not accepted until October 2016 they have been excluded from the 2016 Annual Report.

PAGE 2 PACIFIC ISLANDS TRADE & INVEST AUSTRALIA ANNUAL REPORT 2016 PAGE 3 PARTNERSHIPS OUR SERVICES

Pooling talent and resources in PT&I Australia offers clients a core set • General information about • Referrals to deal with dispute/ partnerships and collaborations has of services that directly lead towards international markets and doing challenges always been key to our success. In the investment and export deals. The business internationally ever shifting political and economic services were provided in 2016 to our • Sample provision or organisation • Identification, prioritisation, and environment we find ourselves in, working clients include: • Support and develop customer selection of most suitable markets together is more important than ever. network • Advice or referral relating to finance • Identify or introduce potential The Australian Government has been • Tailored research or advice to • Assess client capability/need customer our key donor during the 37 years PT&I support client Australia has operated. This support, • Assist with public relations • Image library access along with the unflagging backing of the • Assist with marketing and • In-market briefing Pacific Islands Forum Secretariat (PIFS), promotions is what has allowed our organisation to • In-market support during grow into the leading agency it is today. • Client participation in an event or international visit activity These partnerships are vital as they help • Overview advice and information us to extend the reach of PT&I Australia • Direct financial support and deliver commercial outcomes for • Referral to an external service businesses. In 2016 we partnered with: • Facilitate access to government provider representative, influencers, and key decision makers • Facilitate client customer agreement negotiations

Australian Government (DFAT) Australian Trade Commission Australian Volunteer Associations Business chambers and councils Carnival Cruises Donor Organisations Fish 2.0 Investment Promotion Agencies (IPAs) Market Development Facility (MDF) National Governments of the 14 PICs National Private Sector Organisations National Tourism Organisations (NTOs) Pacific Diplomatic Missions to Australia Pacific Islands Forum Secretariat (PIFS) Pacific Islands Private Sector Organisation (PIPSO) Pacific Rise Pacific Women in Business Pacific Horticultural & Agricultural Market Access Program PHAMA REAL Pacific Impact Scope Global Secretariat of the Pacific Community (SPC) Service Providers South Pacific Tourism Organisation (SPTO) The Difference Incubator (TDI) Private Sector

Buyers Exporters Impact Investors/Investees Tourism Operators Aggregators Creative Artists

PAGE 4 PACIFIC ISLANDS TRADE & INVEST AUSTRALIA ANNUAL REPORT 2016 PAGE 5 KEY FOCUS AREAS

At PT&I Australia, we channel our knowledge and resources through four key focus areas (KFAs); Export, Investment, Creative Industries, and Tourism to drive commercial outcomes for Pacific Island businesses.

The following section of the report highlights the work completed in each KFA in 2016.

Sunrise in Vanuatu

PAGE 6 PACIFIC ISLANDS TRADE & INVEST AUSTRALIA ANNUAL REPORT 2016 PAGE 7 EXPORT

Exports play an important role in the Export Manager to increase our capacity • Showcasing 4 Pacific Businesses at economies of the Pacific, influencing and ability to service the Pacific Island the 2016 Australian Beauty Expo the level of economic growth and region effectively. VALUABLE INSIGHTS INTO • Facilitating the first company to stability, employment, and the balance take part in the Pacific Microstates EXPORT DYNAMICS of payments, acting as an engine to EXPORT SERVICES – Northern Australian Worker Pilot improving livelihoods in the Pacific Historically there has been a lack of Businesses that have been exporting for In 2016, we provided a wide range of Program. Resulting in 28 i-Kiribati Islands. private sector data from the Pacific three years or less tended to be smaller services to clients in various industries taking positions at the One&Only Islands. PT&I Australia understands the with younger proprietors. Women including: Working in partnership with each of the Hayman Island Resort. importance of having accurate data for proprietors were the most common in International Trade offices of the 14 • Showcasing 11 Pacific Islands • Supporting the development of the export sector providing an industry this group (32% vs 27% in total) showing PICs we serviced in 2016, we delivered exporters at Fine Food Australia packaging and labelling for seven benchmark and reliable insights to assist a higher participation of women in the market related services, advice, and Pacific Island clients the growth of the sector in the Pacific sector in the more recent years information to assist Pacific Islands • Conducted the 2016 Pacific Islands Islands. businesses connect with opportunities Exporter Survey • Two Tonga grower missions to Private sector led growth in the Pacific in Australia. In 2016 we employed a new Australia In 2014 PT&I Australia with the support Islands is important and although of Australian Aid conducted the the region diverse the survey shows inaugural Pacific Islands Export Survey. that many of the obstacles faced by In 2016 the second Pacific Island Export exporters is similar across all PICs. Survey was conducted. The findings The finding of the 2016 Export Survey provide a valuable snapshot of export provides government’s, associations dynamics in the Pacific. The 2016 survey and the private sector with quantitative builds upon the data collected in 2014 data and insights that can assist in to validate findings and begins to show stimulating growth in Pacific Island trends in the Pacific Islands exporting exports. sector.

Respondents to the survey represented 200 export companies from 12 PICs, operating in more than 30 international markets. The participants represented a diverse range of industry sectors, size, maturity, and annual turnover.

PT&I Australia with Managing Directors of Ben’s Trading Limited, Peni and Maria Moi and the company’s Export & Logistics Manager Kasaya Naisowalu at Fiji’s 2016 Westpac Prime Minister International Fiji where Ben’s Trading was awarded the Primary Industry Business Excellence Award 2016. The Award recognises a company for their outstanding export results in agriculture, forest, and fisheries industry.

$18,784,319 export sales

PAGE 8 PACIFIC ISLANDS TRADE & INVEST AUSTRALIA ANNUAL REPORT 2016 PAGE 9 INVESTMENT Private sector investment is important to aid in economic growth and increasing FOREIGN INVESTMENT employment opportunities in the Pacific Islands. CREATING ECONOMIC GROWTH PT&I Australia works closely with the Investment Promotion Authorities of the BIMA is a leading provider of mobile- PT&I Australia’s work resulted in In July 2016, PT&I Australia led a 16 PICs we service. Providing Australian delivered insurance and health services BIMA investing into Fiji to establish a delegation of five companies to Fiji, investors with investment opportunities in the emerging markets. regional operation with approximately the mission provided delegates with in the Pacific and advice to facilitate 30 employees with the intention of the opportunity to learn about Fiji’s Based in Sweden, BIMA engaged PT&I investment. expanding their operation over the next BPO sector, explore potential areas Australia to assist with understanding 12 months using Fiji as the Pacific hub of cooperation and alliances, and the potential of investing in Fiji to INVESTMENT SERVICES call and processing centre. understand how to do business in Fiji. establish a new regional headquarters. In 2016, we provided a range of services Over six months PT&I Australia played The investment by BIMA further resulting in AUD $8,314,003 investments a vital role providing preliminary supports PT&I Australia’s promotion of facilitated including: information and guidance during the Fisheries entrepreneurs at Fish 2.0 workshop in Suva, 2016 Fiji as an attractive offshore location for due diligence stage as well as acting as business processing operations (BPO). • Leading a Business Process conjoint between BIMA, Investment Fiji Outsourcing mission to Fiji involving and the Fijian government. a delegation of five Australian businesses in Fiji • Partnering with Fish 2.0 a sustainable • Partnered with Australian Business seafood business competition. Volunteers (ABV) to deliver two YES • Two infrastructure missions to Bringing it back to the Pacific with a Programs in the Solomon Islands and Fiji and Papua New Guinea in three-day workshop held in Suva, Fiji Papua New Guinea collaboration with the Australian in November which was attended by • Facilitated two Impact Investment Trade Commission 30 fishing entrepreneurs from ten missions to Samoa and Vanuatu PICs. resulting in new foreign direct investment into both countries.

Call centre in Fiji - part of the PT&I Australia Business Process Outsourcing Mission in 2016 $8,314,003 investments facilitated

PAGE 10 PACIFIC ISLANDS TRADE & INVEST AUSTRALIA ANNUAL REPORT 2016 PAGE 11 CREATIVE INDUSTRIES

"There are countries where the creative • Facilitated and supported Florence • Ongoing support to the partnership industries are an almost unnoticed part Jaukae at the Pacific Artists between Boylan Headwear and of the economy, especially the Pacific Association Conference XII in Malo Island and Delosa Handicrafts A FIRST FOR THE PACIFIC Islands." (UN) Auckland New Zealand, resulting in weaving communities. Resulting in ISLANDS the sale of FJK BilumWear Collection the successful soft market entry In 2016, the Creative Industries program 2016 to Te Papa and Auckland and product testing in Australia and A lack of visibility due to remoteness focused on actively promoting and Museum. Japan. and costs is a barrier that many artists supporting Pacific Island Artists and and artisans in the Pacific Islands Artisans into the Australian market. • Ongoing support to the export • Successful introduction of creative must overcome. It can be difficult partnership between Among Equals industry products (Boylan Headwear for Pacific artists and artisans to CREATIVE INDUSTRY SERVICES and Goroka Bilum Weavers, with and Colour Me PNG) to Brisbane generate awareness of their work in the approximately 400 bilum bags retailer; Gallery of Modern Art, In 2016, we provided a range of services international arts community. exported to Australian market Brisbane. resulting in AUD $93,950 outcomes for PT&I Australia is committed to Pacific Islands artists and artisans our promoting the traditional skills and services included: expertise of artists and artisans from • Maketi Ples, showcasing 21 Pacific the Pacific Islands. In 2016 PT&I Australia artists/artisans representing 8 PICs facilitated the acceptance of Tongan coconut fibre artist, Sione Liafail at a two week commercial exhibition Sione Maleseni, Coconut Fiber Artist, at Craft ACT 2016 in Sydney, Australia Maileseni as the first Pacific Island artist offered a place on the Craft ACT artist- • Sponsoring Pacific Runway, providing in-residence program. an international platform for Pacific As well as increasing international fashion and jewellery designers Sione was selected from hundreds exposure for Sione and the Pacific Island of international applications to take • Facilitating the opportunity for a art, Sione said he was also able to further up the annual artist-in-residence develop his skills. Tongan coconut fibre artist to be program in Canberra, Australia. The the first Pacific Island artist in the program supports a local, national, and “My last two weeks at the Namadgi park prestigious CRAFT ACT artist-in- international artist to each undertake was fantastic… I investigated new weaving residence program a residence at Gudgenby Ready-Cut techniques using Australian fibres and • Supported five Fijian designers to Cottage in the Namadgi National Park, these collections are now displayed at showcase their collection at the and a two-week research component the Tonga High Commissioners office in Australian Mercedes Benz fashion within a national cultural institution in Canberra and will also exhibited at the week Canberra. Craft ACT exhibition.

• Facilitated the inclusion of Goroka The program facilitates access for “I was honoured to be the first Pacific “Thank you PT&I Australia I feel like I’m Bilum Weavers and Florence Jaukae the artist to national cultural, tertiary islander recipient. I am very thankful to supported by a strong organisation who in “String” exhibition by Artisan and research institutions and their Mrs Paula Bjelanovic (PT&I Australia) for assists not just me but also my fellow Gallery, Brisbane collections, curators, and researchers. facilitating this great opportunity. When artists from the Pacific. If it wasn’t for A group exhibition of new work by each I arrived in Canberra I was told that there your support over the past six years of the artists is held annually, and a were hundreds of applications from I wouldn’t have gotten so far.” Sione catalogue produced about the program around the world, however I was chosen Liafail Maleseni, Coconut Fibre Artist and disseminated internationally. as the uniqueness of my work stood out to the selectors.

$35,000 sales at Maketi Ples 2016

Bilum on display at Maketi Ples 2016

PAGE 12 PACIFIC ISLANDS TRADE & INVEST AUSTRALIA ANNUAL REPORT 2016 PAGE 13 TOURISM Tourism saw strong growth in the Asia Pacific region in 2016, with Oceania showing the highest growth of 10%*. In DIGITAL LITERACY THE FIRST 2016 PT&I Australia's Tourism Program STEP TO SUCCESS focused on Digital Tourism and working with small to medium tourism operators Internet travel bookings and revenue in the Pacific Islands to assist them in has grown by more than 73% over the building their online presence to drive past 5 years (Statistic Brain) with 92% bookings. (*SPTO tourist arrivals report.) of consumers saying they trust earned media e.g. social media, word of mouth, TOURISM SERVICES recommendation from friends and family above all forms of advertising In 2016 PT&I Australia's Tourism services (Webbed Feet). With the increasing helped a variety of Pacific Island nations use of the internet where consumers through; can easily share experiences and • In country missions delivering From left: Jade Brockley – Scope Global Volunteer; Chad Morris – General Manager search anywhere, anytime. The use of four Digital Tourism workshops in Investment and Tourism PTI; Marie-Anne Syptiley, Sales & Distribution Manager, Malampa digital channels is vital for Pacific Island Hanicraft Centre; Mothy Viranmal, President of Malampa Provincial Council of Women; operators to build a successful business. Tonga, Samoa, Vanuatu, and the Naomi Malau, Coordinator of Malampa Provincial of Women and supervisor of Malampa Cook Islands. Attended by over 100 Handicraft Centre; Donald Pelam, Vanuatu Trade Commissioner to Australia. PT&I Australia identified a gap in tourism businesses. the knowledge and skills of Pacific • Supporting the development of 33 Island tourism operators who didn’t websites, many with online booking understand the value the having an capability online presence or access to training to gain these skills, with many business • Supporting Treasures of the South not using their current digital assets Pacific and Hidden Treasures (website) to their full potential. • Partnering with Scope Global to provide tourist focused impact PT&I Australia’s Digital Tourism investment grant in Vanuatu, workshop was designed to bridge Malampa Handicraft Centre. It this gap, providing practical skills and was used to develop promotional templates to use these skills. material for the Centre. In 2016 PT&I Australia delivered four workshops in four PICs, Tonga, Samoa, Vanuatu, and the Cook Islands to over 100 businesses.

The workshops covered topics such as:

• Understanding the accommodation buying cycle • Leveraging your website to drive more direct sales • Instant booking capability • Online third party distribution • Social Marketing • Outsourcing 99 The success of the workshops and Tourism websites the development of booking capable built or supported websites can be seen in the revenue generated through PT&I Australia supported websites. In 2016 more than AUD $6 million from across 12 PICs was generated through the Tourism Program. The Pacific Islands have some of the world’s best holiday destinations

PAGE 14 PACIFIC ISLANDS TRADE & INVEST AUSTRALIA ANNUAL REPORT 2016 PAGE 15 The 14 Pacific Islands we serviced in 2016 were Cook Islands, Fiji, FSM, Kiribati, Marshall Islands, Nauru, Niue, Palau, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu.

Each island presents unique opportunities and challenges for the local private sector. Pacific Islands Trade & Invest Australia has been working with clients from each island. This section details some the work we have done for each country. COUNTRY PROFILES PAGE 16 PACIFIC ISLANDS TRADE & INVEST AUSTRALIA ANNUAL REPORT 2016 PAGE 17 COOK ISLANDS

CAPITAL: Avarua AREA: 240 KM2 POPULATION: 20,833 GDP GROWTH (% PER YEAR): 4.8% COOKS ISLANDS WOMEN MAIN INDUSTRIES: Tourism, pearls, marine industry, offshore banking, and fruit exports BUSINESSES MAKING THEIR MAJOR EXPORTS: Fish, coin (excl gold coin) not legal tender, telecom equipment & parts, and fruit juices MARK Fashion is a highly competitive With 60% of the Cook Islands gross internationally market. Although there domestic product being derived from is a lot of creative talent emerging from tourism, the value of our Digital Tourism the Cook Islands, getting international program cannot be understated. In exposure for Cook Islands designers can 2016, under our Digital Tourism program, prove difficult. we created new tourism websites, In 2016 PT&I Australia sponsored the and sponsored other digital marketing Sydney Pacific Runway Fashion to solutions, for Cook Island operators provide Pacific Island designers an including Castaway Resort, Cook Islands international platform to showcase Holiday Villas, Cook Islands Lagoon their skills and provide an avenue to Villas, Muri Hillside Guesthouse, Te network with established designers from Akapuao Holiday Home and Studio Australia and abroad. Villas, and the Edgewater Resort. The Victoria Charles of Victoria Gardens of Titikaveka, Rarotonga total financial outcome for these Managing director Pacific Runway tourism operators was boosted by Fashion, Fashion Designer Failepou US$345,943 due to the PT&I Australia Peni said the event provided a fantastic program in 2016. Adding to the Cook Islands presence The collaboration provided both Cook opportunity for the Pacific Islands. models Teuira Napa (Miss Pacific Islands Islands businesses the opportunity to The Fish 2.0 program is a global Drying coconut for cosmetics production in the Cook Islands “This show is fundamentally to provide 2014) and Josephine Enjoy (Miss Cook have greater impact ultimately driving competition connecting seafood designers a prestigious platform to gain Islands-Sydney 2015) were selected to business growth and sustainable businesses with investors and improving experience and exposure. It provides an model the Inangaro label and Moana Gems outcomes. Moana Gems Pearls received business models. PT&I Australia played “Pacific Islands Trade & Invest is thrilled In October, we hosted pearl wholesaler, opportunity for emerging designers from pieces on the catwalk. Cook Islands NRL exposure through social media posts in an instrumental role in getting the to be supporting the return of Fish 2.0 Ora Moana Ltd, in Sydney for a marketing the pacific to network with established professional players, Brad Takairangi and the lead-up to the show which had 600 second round of Fish 2.0 to return to to the Pacific. It provides the Pacific mission. Ora Moana, which means designers from Australia and abroad.” Tepai Moeroa were also selected to model attendees including 6 buyers. Media the Pacific Islands, and this time the Islands fisheries sector and seafood ‘Life of the Ocean,’ came to Sydney the men’s range of the Inangaro label. Coverage for the gems was also gained Cook Islands business, Manihiki Black PT&I Australia facilitated the across three magazines and eight in companies with a great opportunity to representing the national Cook Islands Managing Director Jackie Tuara said the Pearl attended one of the workshops build their capacity to grow a sustainable brand ‘Avaiki Pearls’ and we were happy collaboration between two Cook Islands general news publications showcasing in Fiji in 2016. The attendees received women-owned businesses for the exposure she received from being part Moana Gems Pearls to the Australian business and connect with potential to assist in their search for importers of the show was great, especially the expert advice on communicating about investors, partners and advisers from Pacific Runway show to maximise their market. their business, training on pitching to Later in the year, PT&I Australia impact in the Australian fashion market. opportunity to collaborate with a label the US and around the globe,” said Chad from the Cooks Islands. investors, and guidance on succeeding Morris, General Manager of Investment & promoted Cook Islands fashion label, Jackie Tuara's, Moana Gems Pearl in the 2017 Fish 2.0 competition. Tourism at PT&I Australia. Inangaro, with a media release in the lead limited accessorised emerging fashion “We were extremely honoured to be up to the Pacific Runway Fashion Show accessorising the gorgeous garments in Sydney. designer Purotu Healy’s, Inangaro label with Black pearl accessories as well as of Inangaro Designs on an international Cook Islands Noni Management LTD the two celebrity MC’s. stage with our creations.” applied for our assistance in achieving Organic Certification in 2016. $925,926 investment facilitated

PAGE 18 PACIFIC ISLANDS TRADE & INVEST AUSTRALIA ANNUAL REPORT 2016 PAGE 19 FIJI CAPITAL: Suva AREA: 18,376 KM2 POPULATION: 892,145 GDP GROWTH (% PER YEAR): 4.2% MAIN INDUSTRIES: Tourism, subsistence farming, fishing, textiles, and timber MAJOR EXPORTS: Gold, other textile clothing, men's clothing (excl knitted), and women's clothing REMOVING A LARGE BARRIER TO EXPORT Kaiming Agro Processing Limited As part of PT&I Australia's new Impact (KAPL) is one of Fiji’s leading agricultural Support Program (ISP) some amazing exporters owned by Calvin Qui. Today, work has been done in Fiji this year. Calvin employs over a hundred people, over 80% of employees are women at Following Cyclone Winston Ben’s Trading his Navua-based processing factory. (Cassava and Taro exporter) was facing KAPL generates approximately FJD 4 closure and the loss of a great many million from export sales of processed jobs, the majority women supporting ginger and other root crops. their families and communities. The cyclone had destroyed much of their Even as a successful exporter, operational assets. Existing orders to Calvin faced the hurdle of attracting Australia were in danger of not being investment to enable him to upscale met and a continuity of business was KAPL’s exporting capability. very much in doubt. Thanks to PT&I Australia’s assistance Ben’s Trading Having worked with KAPL since was kept afloat through emergency 2015, PT&I Australia knew the effect ISP funds, allowing the floundering Fiji Fashion Week designers at Mercedes Benz Fashion Week Australia 2016 the Impact Support Program (ISP) company to purchase cassava and would have on both Calvin, but more taro processing machines, and other importantly the flow on effect to his essential items, not only saving jobs, but employees and the local economy. increasing them. Fiji had a number of aquaculture and companies are planning to set up In 2016 with the support of the PT&I fisheries businesses attend the Fish new business processing outsourcing Australia’s ISP, KAPL purchased a date Ginger is one of many root crops exported from the Pacific Islands Fiji is famous for its Textiles, Clothing, 2.0 workshop in November. Companies operations in Fiji. encoding machine. and Footwear (TCF) industry and PT&I represented include Rewa Provincial Australia has leveraged this by making it Holding Company Limited, Waterlife Fiji is ideally located, only two hours The date encoding machine has allowed possible for five Fijian fashion designers Exporters (Fiji) Limited, Pacific Island ahead of Australia, and offers world KAPL to remove the final barrier to large (Fiji Fashion Week) to attended the Projects, Aquaculture & Reef Diving/ class IT infrastructure, attractive scale exporting, and contributed to Mercedes Benz Fashion Week Australia, Fishing, Going Green Enterprise investment incentives, dynamic, vibrant, significant export sales for KAPL in 2016. one of the world’s most prestigious Limited, Island Endeavour Fiji Limited, and highly educated workforce and a fashion events. FIRUS Marina Investment, API FOOD low-cost business environment. Worth In 2016 with the assistance of PT&I CONSULTING SERVICES, Soluk Island an estimated US$952 billion per year Australia KAPL extended its distribution Fresh Co. Ltd, and FLMMA. globally, the outsourcing services sector of packaged crystallised ginger in offers potential for PICs to create new Australia to national supermarket Worth an estimated US$952 billion per and unique job opportunities. retailers Aldi and Coles. year globally, the outsourcing services sector offers potential for PICs to create Also in 2016, we hosted Fiji Fine Arts new and unique job opportunities. company, Shellcraft, at the Maketi Ples Capitalising on this opportunity, in July exhibition, and FRIEND Fiji at Fine Food 2016, PT&I Australia hosted an investor Australia 2016. mission to Fiji. Fiji’s thriving tourism industry represents $6,642,603 In July PT&I Australia, with the support a large percentage of the country’s export sales generated of the Fiji government, launched our new economy. PT&I Australia continued Business Process Outsourcing missions to support the entrepreneurial Fijian (BPO), designed to connect Australian operators through our Digital Tourism businesses with Fiji’s BPO thriving sector, program, providing new website driving the economy and creating jobs. solutions. In 2016, the total number of As a result, several Australian-based sales attributed to the DT program was US$62,705.

PAGE 20 PACIFIC ISLANDS TRADE & INVEST AUSTRALIA ANNUAL REPORT 2016 PAGE 21 FEDERATED STATES OF MICRONESIA CAPITAL: Palikir AREA: 702 KM2 POPULATION: 104,460 GDP GROWTH (% PER YEAR): 1.4% MAIN INDUSTRIES: Subsistence farming and fishing MAJOR EXPORTS TO AUSTRALIA: Measuring & analysing instruments and Electronic integrated circuits WIN THE ISLAND ESTATES

In 1991, Australian’s Doug and Sally Beitz provided them and their family. Knowing The raffle resulted in the Beitz family were drawn to live in Micronesia due to that the selling price could be a huge receiving AUD 4.1 million* from 75,485 The Federated States of Micronesia, the lifestyle it had to offer. Over 21 years barrier for the ‘average person’ they tickets being sold to people from over is located on the southern edge of the they lived in Kosrae raising a family and decided on the unique crowd funded 140 countries. The raffle received typhoon belt which causes occasional building a very successfully business approach of raffling off their property. worldwide media attention, bringing sever damage. Whilst there are many Kosrae Nautilus Resort which employed international attention to the Federated natural resources including timber, local residents. Creating awareness of the crowd Stated of Micronesian generating marine product, deep seabed minerals funding project to ensure its success interest to it as a tourism destination. and phosphate, the islands are Driven by the distance of living so far was where PT&I Australia used their comprised of only 2% arable land. This, from their first grandchild the Beits skills. PT&I Australia created a landing *Source: http://www.news.com.au/travel/travel- made the hard decision to return to page for the website and marketing ideas/weird-and-wacky/winner-announced-in- combined with the spread-out nature historic-island-resort-raffle-sale/news-story/20a Australia. Rather than selling their materials. In addition, PT&I Australia of the population and the distance 04d90b891136bfae7c9190b1eb887 from trading hubs, makes FSM a very successful business to a big developer publicised the raffle through its media challenging place to find export and they wanted to create an opportunity channels and networks. investment opportunities. for an ‘average person’ to live the island lifestyle and the many benefits it had

Johanna Malimai - Lava Lava artist

In 2016 Johanna Malimai, from Woleai her profile within the international art Island in Yap, had her artwork exhibited community, not to mention several sales at Maketi Ples 2016. Johanna has been during the exhibition period. weaving lava lava (traditional fibre) since she was a small girl, mixing fibre from PT&I Australia assisted in the promotion Johanna Malimai’s incredibly fine weaving banana and cotton to produce some of a crowd funded campaign that very fine work. Johanna’s work created successfully sold a Kosare resort. much interest at the gallery and lifted

$4,165,764 Watersports at Kosrae Nautilus Resort investments facilitated

PAGE 22 PACIFIC ISLANDS TRADE & INVEST AUSTRALIA ANNUAL REPORT 2016 PAGE 23 KIRIBATI CAPITAL: Tarawa AREA: 811 KM2 POPULATION: 11,423 GDP GROWTH (% PER YEAR): 3.1% MAIN INDUSTRIES: Copra, seaweed, and fisheries MAJOR EXPORTS: Fish, salted or dried, measuring & analysing instruments LABOUR MOBILITY FOR I-KIRIBATI Job opportunities in small island states In June 2016, after months of intensive such as Kiribati can be scarce. In June preparations with the Australian 2015, the Australian Government Government Department of Foreign released a White Paper on Developing Affairs (DFAT), PT&I Australia led Northern Australia, with a vision to a mission to Kiribati to interview unlock the potential and opportunity of 80 i-Kiribati hospitality graduates the North. From this White Paper, the under the new SIS Visa program. 28 Pacific Microstates – Northern Australia were chosen to work abroad at the Worker Pilot Program was established to Australian Hayman Island, in positions help address an issue faced by Northern such as housekeeping, maintenance, Australian businesses of building stewarding, and food and beverage a sustainable workforce. The Pilot positions. Approximately 80 percent are Program enables citizens from Kiribati, women. Tuvalu, and Nauru to access multi-year PT&I Australia provided a number of visas to work in Northern Australia. marketing services for Kiricraft Central PT&I Australia Trade and Investment Pacific, including domain management, Commissioner, Caleb Jarvis saw an sourcing copyright free music, video opportunity for the skills of i-Kiribati to editing advice, video promotion, website Surfing in Kiribati 2016 be used to help overcome an ongoing PT&I Australia Trade and Investment Commissioner Caleb Jarvis with i-Kiribati recruits maintenance and content management. challenge faced by One&Only Hayman In addition to these services we also Island Resort of retaining skilled staff. their host organisations, which will lead Also in surf tourism, PT&I Australia began the process of building a new In June 2016 PT&I Australia facilitated a The i-Kiribati took up their positions the employees. One i-Kiribati worker to sustainable development and job developed a new website and logo for website for the company’s eco-tourism recruitment mission to Kiribati, where in October 2016 and the feedback said that her new role enables her to creation through various initiatives Kiribati Surf Association which can be activities. from 80 interviews, 28 i-Kiribati were has been overwhelmingly positive improve the lives of 15 family members and activities including business seen at https://www.surfkiribati.com/ offered positions, becoming the recruits from both One&Only Hayman Island (in Kiribati). Her wages assisting with Each year PT&I Australia, in partnership development, capacity building and to use the Pilot Program. Resort, who have been impressed with school fees, accommodation, food and with Scope Global, make available an training, promotional material, trade Tabuki Resort, a beautiful Kiribati tourist the i-Kiribati work ethic but also for clothing. impact grant of up to $1,500 per grant shows, market research and product destination, can look forward to greater for ABV for International Development, development. In 2016 Kiribati Surfing booking numbers thanks to the creation total grant amount available is Exploration Initiative (KSEI) through of a new website solution through our $15,000. The grant is to support the volunteer Jack O’Shea was successful Digital Tourism program. Seven Kiribati volunteers to build the capacity of in obtaining an Impact Grant to support based tourism operators reported the development of a new website and increased sales, credited to the Digital logo. The new website objective was Tourism Program, worth US$74,264. to increase the awareness of Kiribati Two fishing and seafood companies as a surfing destination and ultimately from Kiribati attended Fish 2.0 in Fiji, increase surf tourism to Kiribati. hosted by PT&I Australia. Bairiki Lagoon Bay and Importek Services. $321,530 export sales generated

PAGE 24 PACIFIC ISLANDS TRADE & INVEST AUSTRALIA ANNUAL REPORT 2016 PAGE 25 MARSHALL ISLANDS CAPITAL: Majuro AREA: 181 KM2 POPULATION: 52,993 GDP GROWTH (% PER YEAR): 1.6% DEVELOPING A VALUABLE MAIN INDUSTRIES: Coconuts, breadfruit, fisheries, and small-scale industry handicrafts ONLINE PRESENCE MAJOR EXPORTS: Animal feed, telecom equipment and parts, base metal, lime, cement, and construction materials The importance of having an online In 2016, the Marshall Islands presence cannot be underestimated Government engaged PT&I Australia’s services to assist with the branding of One of the main industries of the as digital communications across all MTEC through the creation of a logo Marshall Islands is tuna processing industries increases. For Small Island that can be used across a variety of (alongside copra, tourism, and seashell, States access to brand and digital design platforms and began exploratory work wood, and pearl craft items.) In 2016 expertise is limited and offshore options on a website to establish a credible Mokan Iaar Fishing attended the Fish can prove financially prohibitive for online presence for MTEC promoting 2.0 workshop in Fiji, hosted by PT&I many organisations. the important work that they do for Australia. Mokan Iaar Fishing was The recently formed Micronesian Micronesia. represented by Marshall Islander, Ramon Trade and Economic Community Kyle Aliven, who received information (MTEC) faced these challenges as and advice about marketing, pitching to they investigated the best approach to investors and some directions on their creating a digital presence. application for the Fish 2.0 competition.

Elefa Handicraft Shop (also known as Marshall Islands Handicraft Association) was given some assistance in identifying, prioritising, and selecting suitable markets for their product. They were also invited to display their traditional Marshall Islands’ Ramon Kyle Aliven attended the Fiji Fish 2.0 workshop in 2016 and modern art at our Maketi Ples exhibition in Sydney, unfortunately the organisation had to withdraw. We hope of logo variations for promotional use Marshall Islands accommodation they will be successful in 2017. in international magazines. The Ministry providers have previously taken Assistance was provided to the has also been highly involved in the advantage of our Digital Tourism Marshall Islands Government, Ministry development of the new Micronesian project, in which websites were built of Research and Development, by our Trade and Economic Community and connected to online tourism graphics expert who provided a variety (MTEC) Website, representing a sub- aggregators. This service contributed regional group similar to the Melanesian to over US$40,000 in sales during the Spearhead Group (MSG) but located in reporting period. the North Pacific.

$46,837 export sales generated

PAGE 26 PACIFIC ISLANDS TRADE & INVEST AUSTRALIA ANNUAL REPORT 2016 PAGE 27 NAURU CAPITAL: Yaren AREA: 21 KM2 POPULATION: 10,222 GDP GROWTH (% PER YEAR): -10% MAIN INDUSTRIES: Phosphate mining, offshore banking, coconut products and commercial fishing licences FISH 2.0 – AN OCEAN OF MAJOR EXPORTS TO AUSTRALIA: Fertilisers, mechanical equip and parts, vegetable oils and fats OPPORTUNITY For many PICs such as Nauru the Traditionally Nauru has found most of ocean is a vital part of their economy its export revenue from phosphates as and identity. However, the ocean is few other resources exist. More recently under tremendous pressure from revenue derived from fishing licences human activity. From rising sea levels to have helped boost government income. increasing air and ocean temperatures to shifting rainfall patterns, Pacific Currently, much of the Nauru nations are among the most vulnerable government income is derived from in the world to the impacts of climate fishing licences. As for exports, change. phosphate mining has long been the only existing revenue available. PT&I Australia understands the Therefore, finding ways to support the importance of the ocean to Pacific Nauru economy through export and nations and in 2016 was instrumental investment facilitation remains a huge in bringing Fish 2.0 back to the challenge. Pacific supporting the initiative as a major sponsor. Fish 2.0 is a global PT&I Australia was very pleased to business competition that connects be able to assist a Nauruan fishing seafood businesses with investors, company, main products Tuna and giving entrepreneurs an opportunity The Pacific Islands have bountiful fishing territories Milk Fish with a fishing entrepreneur to improve their business models, attending Fish 2.0 in November 2016 learn about emerging trends and Also in 2016, our Creative Industries technologies, win cash prizes, gain workshop in Suva, Fiji. It provided John The outcomes from Nauru fishing program brought to light some potential international visibility, find strategic with a great opportunity to increase business having the opportunity to opportunities for Nauru’s women bead partners, and attract new investors. his understanding of how to grow a participate in Fish 2.0 is immense. It artists. Plans have been put in place to sustainable business. provides a platform where small Nauru As a key partner of the Fish 2.0 explore this further in 2017. business can increase their skills and competition, PT&I Australia is providing “Fish 2.0 workshop changed my get guidance from international experts direct support to the private sector At the 8th Micronesian Trade and misunderstanding (fear) about the as well as connecting with other Pacific and helping develop the Pacific region’s Economic Community (MTEC) term investor... I’m now looking to move Island fishing entrepreneurs to share sustainable fisheries industries. Ministers’ Meeting in Palau, October, Nauru is a phosphate rock island with rich deposits near the surface - Photo Jason Chute from loan capital and sole ownership experiences and learnings. issues such as private sector mentality to partnership and low profit In November 2016, John Tannang development programs and trade BUT Long term sustainable financial a fishing entrepreneur from Nauru and investment policy initiatives were security.” It is PT&I Australia’s hope that this exist for MTEC based private sector attended the three-day Fish 2.0 discussed. One issue raised by private lack of a communications hub will to companies. Development of the website sector representatives was a lack of a large degree be remedied by our began in 2016 but was put on hold while an appropriate forum through which development of an MTEC website. information gathering processes were businesses can exchange information The online platform has the capacity undertaken by key stakeholders. It is on opportunities, best practice and for multiple contributors to load expected to be completed early 2017. network*. useful information about export and investment opportunities that may * http://www.fsmpio.fm/ RELEASES/2016/oct_16/10_04_16.html

PAGE 28 PACIFIC ISLANDS TRADE & INVEST AUSTRALIA ANNUAL REPORT 2016 PAGE 29 NIUE CAPITAL: Alofi AREA: 260 KM2 POPULATION: 1,610 GDP GROWTH (% PER YEAR): 2% MAIN INDUSTRIES: Subsistence farming, fisheries, and handicrafts MAJOR EXPORTS TO AUSTRLIA: Crude fertilisers, technical handling equip & parts, vegetable oils & fats EXPOSURE ON THE INTERNATIONAL STAGE There is a unique quality to Pacific Susannah said that although it was Niue, one of the world’s largest coral Art, when you are based in a small daunting exhibiting outside of Niue she islands, has one of the smallest Pacific Island such as Niue it can be was grateful for the opportunity. populations, with an estimated peak difficult to showcase your art to a wider of 5,000 in 1966, and less than 2,000 international audience. “The most valued experience is having inhabitants living there today. Natural a platform for international exposure for resources are fish, and some arable PT&I Australia’s Maketi Ples, provides my art.” land. The economy faces the same a platform for Pacific Island artists and challenges as many of the small Pacific artisans to connect directly to Australian The successful event generated sales Islands, namely geographic isolation, consumers, designers, retailers, and of over AUD $35,000 in 2016 and more few resources, and a small population. importers. In 2016 Niue Artist Susannah importantly provided exposure for all Exports include tourism services, Sionetuato exhibited her artwork at the Pacific artists and artisan involved canned coconut cream, copra, honey, Maketi Ples held in the Shapiro Gallery, such as Susannah Sionetuato. vanilla, passion fruit products, pawpaws, Woollahra, Sydney, Australia. root crops, limes, footballs, stamps, and handicrafts.

Through the PT&I Australia Digital Tourism campaign, nearly $100,000 dollars in service exports was generated Laus Getaway, Niue, has benefited from the PT&I Digital Tourism program through tourism bookings. Laus Getaway and Nic’s Bungalows were among those that reported significant sales income to Mrs Sharon-Mona was provided with Niuean Fine Artist, Susannah Sionetuato, tourists who booked their stays through information and advice about seeking also showcased her work at the 2016 PT&I Australia developed websites. investment and an overview of basic Maketi Ples exhibition, In 2016 NuEnterprise, (products include marketing. We are optimistic that the clams and seashells,) was represented information and training provided to by Esa Sharon-Mona at Fish 2.0 in Fiji. NuEnterprise will stimulate further growth in the future.

$97,410 Export sales generated

Niue Artist Susannah Sionetuato in front of some of her artwork

PAGE 30 PACIFIC ISLANDS TRADE & INVEST AUSTRALIA ANNUAL REPORT 2016 PAGE 31 PALAU CAPITAL: Ngerulmud AREA: 465.55 KM2 POPULATION: 21,291 GDP GROWTH (% PER YEAR): 9.4% MAIN INDUSTRIES: Tourism, subsistence farming and fisheries REAPING THE SUCCESS OF MAJOR EXPORTS TO AUSTRALIA: Gold coin & legal tender and measuring and analysing instruments DIGITAL TOURISM The tourism sector is one of the world’s The tiny islands of Palau are divided fastest growing industries and in the into 16 states and are home to just over Pacific Islands it is recognised as an 20,000 people. important driver of economic growth and employment opportunities. Whilst tourism is Palau’s main export, there are also some commodities being The way international tourists make shipped, including shellfish, tuna, copra, travel decisions is changing. An and limited garments. This being said, increasing number of tourists are using export dollars are tiny compared to the internet as their main source of current imports ($19m exports against information, deciding what to do and $177 imports in 2014.) where to stay using their phone, tablet, or computer. Although commodity exports are relatively low, tourist arrivals are high PT&I Australia identified a gap in how with increases being recorded in recent Palau Tourism Operators attend Digital Tourism presentation Palau tourism operators access the years. Palau’s proximity with Guam, a tourist market. PT&I saw a need to major destination for Asian tourists, aids upskill local tourism operators in their this growth in tourism. knowledge of digital marketing and bookings made through PT&I Australia Whilst %100 of outcomes for 2016 came provide practical steps to help Palau The opportunities for the tourism sector developed websites. Nearly AUD $3m from the tourism sector, our Creative tourism operators sell more rooms and prompted PT&I Australia, in recent years, was reported for 2016. Industries team has been actively improve their profitability, including to focus on providing services such as seeking opportunities for the young supporting the build of websites so the website development and connections We expect this income to grow further country, meeting with Palauan creators Palau operators could have a digital with online tourism aggregators. These as a result of three new website and their administrators in Guam. presence in the international market. efforts saw great returns in 2016 with 14 solutions provided to Koror based These introductions will lead to further Palauan accommodations reporting high operators, Island Paradise Resort Club, development of export opportunities, PT&I Australia supported the levels of extra income being earned from Island Paradise Tours, and Shaka Tours. work which is slated for 2017. development of booking capable websites for Palau tourism operators. In 2016, these sites generated USD $1,257,874 in online for 15 Palau tourism operators.

The beautiful Islands of Palau

$2,775,669 export sales generated

PAGE 32 PACIFIC ISLANDS TRADE & INVEST AUSTRALIA ANNUAL REPORT 2016 PAGE 33 PNG CAPITAL: Port Moresby AREA: 462,840 KM2 POPULATION: 7,619,321 GDP GROWTH (% PER YEAR): 9% EMPOWERING BOUGAINVILLE MAIN INDUSTRIES: Subsistence farming, copra, mining, crude oil, petroleum refining, fisheries, forestry, and tourism WOMEN THROUGH BUSINESS MAJOR EXPORTS TO AUSTRALIA: Gold, silver, platinum, crude petroleum, and coffee PT&I Australia has a commitment to Arawa Town. Topics included financial means to take control of their lives” says empowering women in business. It was a management, business planning, Kisen. “But with the right skills women Papua New Guinea is the eastern half of three services provided were: Papua New Guinea’s rich cultural clear fit to partner with ABV (Australian marketing, managing employees, risk can build their own businesses and so the second largest island in the world. strengths were once again at the Business Volunteers) and support the analysis and other areas essential to empower themselves economically and With natural resources including gold, • Client participation in an event or forefront of our planning for 2016 Australian Volunteers for International growing a successful business. One- socially. copper, silver, natural gas, timber, oil, activity (30) with seven PNG creative industry Development (AVID) program to assist on-one mentoring also occurred to women led businesses in Bougainville, assist the Bougainville women put their PT&I Australia are confident about the and fisheries the country generates • Identify or introduce potential organisations and artists joining us at Papua New Guinea. new business skills and strategies into positive difference the YES program much of its economy through export. customer (18) Maketi Ples 2016. Epalia Paita; Florence will have on the Bougainvillean women. Australia’s economic relationship with Jaukae; The Goroka Bilum Weavers practice. • Identification, prioritisation, and The grant allowed two AVID volunteers When participants on a similar program Papua New Guinea is solid and robust Collective; Hagen Handicrafts Group, to the deliver the YES program, an The PNG Women’s Chamber of for women held in Port Moresby in 2015 with potential for further growth. selection of most suitable markets Giluwe Artisans & Telefomin; Kar (10) intensive small business training and Commerce are the local partners for were contacted all the participants Significant opportunities exist for Kar Island Bilum Weavers; Thomas mentoring program in late 2016. With the program Chamber’s president Avia felt that the YES program had been investment in the mining and energy, In 2016 PT&I Australia also partnered Toyamina; and Omie Artists were all a focus on women led enterprises, 15 Koisen said enabling women to grow value and all except one has seen their agriculture, construction, and tourism with ABV to deliver the YES Program represented in front of Sydney’s art Bougainvillean women took part. small businesses is an important means business profits rise. sectors. In 2015 Australian investment loving crowds. The sales made during of improving gender equality in PMG. In partnership with Austrade, we in Papua New Guinea was $18.4 billion the event will assist these artists to Over the four weeks of the program “The big problem for many women conducted an Infrastructure Mission and our two-way trade totalled $4.7 continue spreading awareness of five workshops were conducted in is that they don’t have the economic billion. (http://ministers.dfat.gov.au/pitt/ to PNG in September, with twenty- PNG’s cultural gifts, and lead to future releases/Pages/2016/mr_kp_160803. one members. This mission assisted income in the years ahead. All Pacific aspx) attendees to identify and target Island export sales are expected to have opportunities in the infrastructure significant knock on effects, supporting In 2016 PT&I Australia provided 108 sector, including those being financed by local communities, and with the majority services to PNG companies, resulting in the major international aid donors. David of these artists being women, this flow 220 outcomes. Women have a dominant Knapton, Austrade’s Port Moresby- through is expected to be magnified. role in tourism and creative industries based Senior Trade Commissioner in PNG which led to nearly half of our said, ‘The PNG Government remains The Milne Bay resort Driftwood, and services to being dedicated to women committed to the development of Kokoda based tour company Buna owned or led businesses. infrastructure. With support from its Treks and Tours, received a new website key development partners, it plans to solution under our Digital Tourism The most requested assistance from spend a significant amount of money on program. PNG businesses in 2016 revolved around infrastructure projects in the transport, the acquisition of new buyers. The top “I would like to commend PTI Australia energy, water, communications, and for the work they have done with Buna construction sectors over the next two Treks and Tours, the assistance provided years. Participants secured high level through PTI Australia’s Digital Tourism access to key decision makers in both program has enabled Buna Treks and industry and government; gained an Tours to successful build their business” understanding of opportunities in PNG; Ken Pep, Investment Promotion met with potential partners; identified Authority, Papua New Guinea potential opportunities expected to flow from future projects; and developed a Existing tourism operators that better understanding of PNG and the participated in our Digital Tourism requirements to undertake business program reported a total of US$69,802 44 services successfully in the local, growing market. in extra bookings for 2016. to women-owned business

Bougainville Women attend ABV YES program

PAGE 34 PACIFIC ISLANDS TRADE & INVEST AUSTRALIA ANNUAL REPORT 2016 PAGE 35 SAMOA CAPITAL: Apia AREA: 2,842 KM2 POPULATION: 193,228 GDP GROWTH (% PER YEAR): 1.6% MAIN INDUSTRIES: Subsistence farming, forestry, fisheries, food processing and tourism MAJOR EXPORTS TO AUSTRALIA: Electrical distributing equipment, manufactures of base metal, fruit and nuts COLLABORATING FOR SUCCESS Tamasese, Project Manager, Samoa Recognising the strong investment Samoa Coconut Cluster Limited is the Coconut Cluster potential of the business, TDi also The two main islands of Samoa, Savaii and services. PT&I Australia facilitated grant purposed specifically for the company behind the Samoa Heritage presented Samoa Coconut Cluster to In April 2016 PT&I Australia facilitated a and Upolu, support some of the most nearly $2m in export sales during the benefit of Samoa’s private sector. brand of raw organic virgin coconut oil Benefit Capital (who have established relationship with Samoan Coconut Cluster beautiful natural locations in the world. period, and attracted $77,500 worth of The impact grant is available to Scope (VCO). Founded in 2013, The Coconut the Genesis Impact Fund to facilitate Limited and TDi. TDi are business model With hardwood forests, abundant fish investment. Global Australian volunteers to build Cluster formed a cooperative group impact investment deals in the Pacific and readily accessible hydropower, the capacity and increase growth in specialists with expertise in building region), with the proviso that TDi would PT&I Australia delivered the Digital of farmers and established a high Samoa’s natural resources make an the tourism sector of Samoa, as well organisational capacity. Since July 2015, develop impact measurements for the Tourism program in Apia in late volume production and manufacturing important contribution to the national as other countries in the Pacific. The TDi have also been working with the potential investment. In August 2016, September. Opened by Ms Adele facility with the goal to encourage the economy. Tourism, foreign aid, and successful applicant developed an app Australian Government’s Department Benefit Capital approved an investment Kruse, President of Samoa Hotel development of organic VCO exports family remittances from overseas also for tourist to better navigate Apia’s key of Foreign Affairs and Trade (DFAT) in the Samoan Coconut Cluster. Over Association, attended by 26 industry from Samoa. play vital roles. tourism destinations as well as provide a to explore how to identify and grow time, this investment will help to deliver participants, representing 20 operators more enjoyable experience. PT&I Australia began work with Edwin investable social enterprises in the Pacific better returns to farmers within the Samoa, like many Pacific Islands is across Samoa. Topics covered in the Tamasese and the Samoa Coconut through the Pacific Investment Readiness cooperative. vulnerable to devastating storms that, workshop include website management, PT&I Australia provided support to ABV Cluster in 2016 providing essential Program. at times, present significant challenges understanding the accommodation to deliver the ‘Your Enterprise Scheme export development support to the From PT&I Australia’s introduction to local exporters. In early 2016 Samoa buyers cycle, how to leverage more (YES) in Samoa. Over four weeks, 20 cluster. Developing product packaging TDi started working with Edwin and was hit by destructive Cyclone Amos, sales through your website and booking participants, most whom were women, and labels and accessing jars for the Samoa Coconut Cluster board and then with a rare hailstorm later in engine, and importance of digital attended various workshops on topics the Samoan Coconut Clusters first in June 2016 to develop financial the year. Despite this robust growth marketing. The workshop is only one including financial management, international shipment of VCO to New modelling, refine their business model in transport, tourism, construction part of the program, a key element is business planning, marketing, managing Zealand. and electricity and water supply was the support PT&I Australia provide employees, risk analysis, and other and help them develop a social impact reported. * through funding the development areas essential to growing a successful “We want Samoa Coconut Cluster to be measurement framework. of new websites and partial funding business. In addition, participants also a model for social businesses not only Our database gives us an insight into of a digital marketing strategy. Most were offered one-on-one mentoring to in Samoa but across the Pacific. Our the composition of Samoa’s export financial outcomes for our Samoan help them put their new business skills belief is that money is only worthwhile sector. We have listed 42 companies in clients were generated through this one, and strategies in practice. if it is in circulation in the community agribusiness; 38 in consumer goods; 52 very successful program. The amount providing education, healthcare, in food and beverage; and 39 in Tourism. of extra sales for 2016 totalled over *https://www.adb.org/countries/samoa/ access to nutrition and improved US$1.2m. economy PT&I Australia delivered a high number infrastructure. We want this company of services to Samoan companies in to demonstrate that ensuring equitable At the 2016 Fine Food Australia wealth distribution is a key part of the 2016, with 88 outcomes being reported exhibition PT&I Australia represented by clients. A large percentage of these way forward to better communities and Nora’s Plantation food, making samples the progress of humanity,” said Edwin outcomes were improved products available to thousands of trade representatives from Australia’s food and beverage industry. Connections made during this event are expected to Nutritional Information Samoa Coconut Cluster is a Serving Size 1 Tbsp (14g) result in sales in 2017. Per 14g collective group of farmers Calories 120 proudly processing the Calories from fat 120 finest organic tree ripened % Daily Value* Two Samoan artists from the Manamea Total fat 14g 22% coconuts for our raw virgin Completely natural Saturated fat 12g 60% oil. As a centrifuged oil you Art Studio, Lalovai Peseta and Nikki No need to refrigerate Trans fat 0g 0% will find it has a mild and Cholesterol 0g 0% Unrefined pleasant aroma. Coming Mariner, attended our annual art Energy (KJ/110mg) 3,534 No need to refrigerate Unbleached Polyunsaturated fat 1g ** from the heart of Polynesia $1,819,342 Cold pressed Monounsaturated fat 1g ** you are assured of product exhibition in Sydney, Maketi Ples. Their Sodium 0g 0% Potassium 0g 0% 100% sourced from one of the Absolutely nothing Export sales stunning work turned heads and resulted Total carbohydrates 0g 0% Organic most pristine and unspoiled Local dist. Name and Address other than pure, tropical Fiber 0g 0% places on this green Earth. in great sales figures, and an increased Coconut Oil! Sugars 0g 0% Protein 0g 0%

profile in the art community – vital for Not a significant source of dietary fiber, sugars Vitamin 100% Virgin A, Vitamin C, Calcium or iron. Coconut Oil future income. * Percent Daily Values are based on a 2,000 calorie diet NET 1 LITRE ** Daily value not established Labelling developed by PT&IProduct Sydney of Samoa Through a partnership with Scope Global, PT&I Australia awarded an Australian Volunteer with an impact Artists Lalovai Peseta and Nikki Mariner

PAGE 36 PACIFIC ISLANDS TRADE & INVEST AUSTRALIA ANNUAL REPORT 2016 PAGE 37 SOLOMON ISLANDS CAPITAL: Honiara AREA: 28,400 KM2 POPULATION: 642,000 GDP GROWTH (% PER YEAR): 3.3% BUILDING THE SOLOMON MAIN INDUSTRIES: Subsistence farming, commercial farming, manufacturing, fishing, forestry and mining ISLAND'S VALUE ADD MAJOR EXPORTS TO AUSTRALIA: Wood, gold, animal feed and vegetable oils & fats C-Corp Solomon Islands grows, processes and exports high quality The Solomon Islands has been steadily graded cocoa beans. rebuilding its economy over the years With the assistance of the ECF Funding supported by several industries (fishing, (an initiative of AusAid),C-Corp mining, timber), and various agricultural has rehabilitated and redeveloped products including cocoa, coconuts, commercial scale cocoa plantings palm kernels, rice, fruit, cattle, pigs, fish, in Horokiki and 60 ha of new cocoa and timber. plantations in collaboration with local Tourism numbers have risen landowners in East Guadalcanal. C-Corp progressively in the past decade. Recent have also established three cocoa statistics show over 20,000 arrivals processing facilities on Guadalcanal. each year. PT&I Australia has leveraged Wet beans are fermented and dried in its Digital Tourism program to boost this accordance with our protocols to ensure important economic income stream quality. by creating new website solutions In June 2016, PT&I Australia connected to Rendova based accommodation C-Corp to a Sydney distributor of provider, Titiru Eco Lodge. Pacific products and was keen to In total, PT&I Australia provided 33 include Solomons Gold chocolates services to Solomon Island businesses and cacao nibs in its mix of products. The Australian distributor also has in 2016. Some of these services included Titiru Eco Lodge - Ughele Village, Rendova Island providing advice and information, an online distribution channel and assisting with marketing and promotions, focuses on working with village groups and hosting client attendance at events. and cooperatives in the Pacific. This Another event that benefited Solomon the exhibition in the cultural heart of first shipment of both chocolates and For example, this year PT&I Australia, in Islands was the PT&I Australia annual art Sydney and made some satisfying sales cacao nibs resulted in great sale for partnership with ABV delivered the YES exhibition, Maketi Ples. Ralph Geoffrey during the period. C-Corp. Following this first shipment, program in Solomon Islands, four weeks Ako, representing the Bareho Carvers both C-Corp and the distributor have of workshops focusing on small business and Paper Project, brought his work to developed a good relationship with best practice. Some 18 participants were further orders of expected in 2017. PTI in attendance, nearly half were women, Australia also hosted C-Corp at Fine all were tourism accommodation Foods Australia, a four-day trade where operators. their products were showcased to over 20,000 attendees. Solomon Islands represented at Fine Food Australia 2016

54 outcomes reported by clients as a result of PT&I services

PAGE 38 PACIFIC ISLANDS TRADE & INVEST AUSTRALIA ANNUAL REPORT 2016 PAGE 39 TONGA CAPITAL: Nuku’alofa AREA: 748 KM2 POPULATION: 106,170 GDP GROWTH (% PER YEAR): 3.4% CREATING A VISUAL PRESENCE MAIN INDUSTRIES: Subsistence farming, fisheries, forestry, and tourism IN THE MARKET MAJOR EXPORTS TO AUSTRALIA: Fruit, nuts, spices, vegetables, and fish A logo is the visual cornerstone to “Hilands Foods is privileged to be a company’s brand. Its identity is working with Jeremey Grennell for some The Kingdom of Tonga (technically a visually expressed through its logo years. Jeremey introduced us to (PT&I constitutional monarchy) is a Polynesian and other visual elements to position Australia’s) package design service for sovereign state, scattered over 700,000 it in the market and attract sales. frozen produce. Chris Brimble has been square kilometres of the Pacific Ocean, A business’ visual identity is very very patient and considerate with us and an area roughly equivalent to the state of important, especially when operating has created some very good designs. NSW in Australia. Most of the country’s internationally. “Whilst the products are not released 100,000 inhabitants live on the island For small Pacific Island exporters, it can yet, the stakeholders who have seen of Tongatapu. Tonga’s proximity to Fiji, be difficult to access the skills and get the design work absolutely love it, here Samoa and New Caledonia, has benefits financing for logo development, product and abroad,” said Raj Bachu General in terms of interregional trade, tourism, packaging and collateral design. Building Manager, Hilands and shipping lines. on the work completed by PT&I Australia “Our business is one of the Leading Tour Much of Tonga’s employment, exports with the Made in Tonga project in 2016 Operators in Tonga because of the help and food is supplied from the local PT&I Australia assisted four Tongan and expertise looking after our websites agriculture, fishing, and forestry businesses; TetaTours Tonga, Hilands / brochures and promotions (by PT&I industries. Squash, vanilla beans, and Foods, Taste of Tonga, and Nishi Trading Australia). The feedback we’ve had is cassava are the main crops with two- with a range of design services including very user friendly to look up tours on thirds of agricultural land being taken by logo development, brochure design, Tongan Tourism Operators at Digital Tourism workshop in Tonga, 2016 our website.” Tomasi Lemoto General root crop farming. Tonga is dependent packaging design and compliance Manager, TetaTours Tonga. on external aid and remittances from checking and a website refresh. overseas to offset its trade deficit which This work allowed these businesses to is why Pacific Trade Invest Australia toehold. Nevertheless, PT&I Australia's the visiting crowds. Initial sales have position themselves confidently in the is encouraged by the government’s export team found a brilliant intra- been great and further connections international market. commitment to developing the private regional opportunity for Tongan exporter have been made, including a nascent sector and stimulating investment. Tonga National Youth Congress. A exploratory connection with an connection was made in 2016 with a Australian Art and Craft entrepreneur However, a current challenge to Tongan Samoan distribution company who has who currently owns 40 stores exporters is that the Australian market agreed to purchase VCO and on sell into nationwide. The attending artists were for VCO is being saturated by cheaper New Zealand. Anutaisa Kali, Cristobel Finau, Sione South East Asia suppliers, leaving it Maileseni, and Viliami Moala. Total sales very difficult for anyone else to gain a In May 2016, PT&I Australia facilitated an made by Tongan artists at the event exporters mission to Australia, focusing came close to $30,000. PRODUCE OF TONGA PRODUCE OF TONGA PRODUCE OF TONGA PRODUCE OF TONGA on Tongan taro and cassava. In 2016 PT&I Australia delivered our Tonga’s amazing artistic heritage shone Digital Tourism program to five Tongan strongly at this years’ Maketi Ples with accommodation providers, supplying NET WEIGHT: 1 KG. NET WEIGHT: 1 KG. NET WEIGHT: 1 KG. NET WEIGHT: 1 KG. the country being represented by four them with website solutions to increase creative artists whose work caused their booking numbers. Total sales for wonder and much admiration amongst that year, attributed to PT&I Australia’s 57 services efforts, were US$145,315. provided to Tongan businesses

PAGE 40 PACIFIC ISLANDS TRADE & INVEST AUSTRALIA ANNUAL REPORT 2016 PAGE 41 TUVALU CAPITAL: Funafuti AREA: 26 KM2 POPULATION: 9,916 GDP GROWTH (% PER YEAR): 3.5% MAIN INDUSTRIES: Fisheries, commercial fishing licences, and seafaring MAJOR EXPORTS TO AUSTRALIA: Refined petroleum, rubber products, metal containers, vehicle parts and accessories A SPARKLING GEM IN THE PACIFIC OCEAN Tourism plays is an important economic Tuvalu is one of the smallest nations With very little opportunity to assist driver in the Pacific Islands, leading to in the world, and one of the most export, PT&I Australia focuses on the economic growth and employment threatened by man-made climate country’s tourism industry. Through opportunities. The tourism market is change. The isolated islands depend the Digital Tourism program in 2016 a very competitive and it can be difficult entirely on food and fuel imports. Fishing local accommodation provider in Tuvalu for smaller Pacific nations like Tuvalu licences account for nearly half the total continues to attract a great number of to gain awareness in the international GDP. Latest export figures show only a bookings. tourism market. total of USD$600,000 in 2010, made up of copra and fish sales. To assist with developing Tuvalu’s exposure in 2016 PT&I Australia continued its support of Treasures of the South Pacific and in particular Hidden Treasures of the South Pacific, which provides online exposure to the beauty and unique selling proposition of Tuvalu as a holiday destination.

PT&I Australia understands the importance of using digital marketing to create awareness and sales. A website developed for Filamona Hotel with PT&I Australia’s support has online booking capability to help drive bookings generating USD $24,362 in sales for Filamona Hotel in 2016.

The stunning beauty of Tuvalu - Photo by Kirkland Photography

Friendly staff and owners of Filamona Lodge, Tuvalu

PAGE 42 PACIFIC ISLANDS TRADE & INVEST AUSTRALIA ANNUAL REPORT 2016 PAGE 43 VANUATU CAPITAL: Port Vila AREA: 12,189 KM2 POPULATION: 264,652 DEEPENING RELATIONSHIPS TO GDP GROWTH (% PER YEAR): -1.0% DELIVER ONGOING RESULTS MAIN INDUSTRIES: Cattle, commercial and subsistence farming, fisheries, offshore financial services, and tourism Vanuatu is a country that is diverse MAJOR EXPORTS TO AUSTRALIA: Animal feed, tobacco, animal hide (excl fur skins), and vegetable oils & fats in both its exports and investment opportunities. To grow international export and investment for Vanuatu The volcanic islands of Vanuatu A number of introduction were Tourism is a major export for Vanuatu, in it’s important for Vanuatu to grow its rely on agriculture, fishing, offshore facilitated between Vanuatu businesses November 2016 PT&I Australia returned exposure in overseas markets and financial services, and tourism for and Australian buyers including a high- to Vanuatu with our upgraded Digital those working in the government economic growth. Most tourists come level introduction between Tusker Beer Tourism program, delivering a digital understand the cultural differences and from Australia and New Zealand, with and a Woolworths Sourcing Manager. workshop in Port Villa and supporting the expectations of overseas markets such increased efforts from the government We introduced Brums Services (Taro development of website. Five tourism as Australia. to boost arrival numbers over the last exports) to Brisbane distributors. operators from Efate were provided with decade showing dividends. Lapita Cafe was introduced to three new website solutions, Le Life Resort; PT&I Australia understands the distributors in Sydney. We introduced Coral Motel; Vila Hibiscus; The Hub importance of building strong In 2016 PT&I Australia seconded Cocoa Growers Association (CGA) to a Vanuatu; and Gahenas Tours. relationships within the Pacific Island Donald Pelam to the Australian office buyer in Mudgee. We connected Oxfam nations we service and understand as the Vanuatu Trade Commissioner Australia and the Vanuatu company, As part of our Scope Global partnership the first-hand the differences in to Australia and provided a range of Activ Chocolate and we worked further we provided an Impact Grant to working environments between the services, resulting in clients reporting with Venue Vanilla LTD by introducing Malampa Handicraft Centre. Pacific Islands and Australia and the over 100 specific outcomes, half of them to a buyer in Sydney interested in importance of giving Pacific Islanders which were improved products or their vanilla, turmeric and ginger. PT&I the experience of working in the services. Australia also connected Bella Oil with a Australia. buyer in Australia. Vanuatu was showcased at three major With the intention of deepening our Australian events. At Fine Food Australia Our Export Services Team met with relationship with Vanuatu in 2016 PT&I (Australia’s leading Trade Show) we a number of companies in Vanuatu Australia seconded Donald Pelam as hosted four Vanuatu companies, to assess their export capabilities the Vanuatu Trade Commissioner to Donald Pelam (left) with PT&I Australia Trade and Investment Commissioner, Caleb Jarvis allowing them to present their top- including Island Muesli, Aore Coffee LTD Dried Australia. Through this secondment, quality products to serious international and a start-up timber company called PT&I Australia was able to expand buyers. These companies were Epi Nangai Nuts it’s reach into Vanuatu and having Malekula Timber. Pearl of the Forest The outcomes of this collaboration “The secondment has been very Oil, Fine Foods/Vanuatu Direct, Tusker Donald as a Vanuatu Government were immense for PT&I Australia, the valuable, it’s allowed me to increase Beer and Lapita Cafe. Tony David Bruce Aore Coffee has a very interesting representative on the ground in Australia Vanuatu Government, and the Vanuatu my understanding and experience in and Dolasa Handicrafts, attended PT&I hybrid coffee plant that we are currently we were able to bring a real focus on private sector. Over the course of the international Trade. I’ve increased my Australia's 2016 Maketi Ples exhibition. running market testing through a local Vanuatu and its exports in the Australian secondment Donald Pelam was able professional network and I’ve helped Vanuatu's beauty export, Volcanic Earth cafe in Sydney. market leading to successful outcomes to develop long term relationships facilitate a lot of positive outcomes for was showcased at the Australian Beauty for Vanuatu businesses including: between Vanuatu exporters and Vanuatu businesses which wouldn’t Expo in August 2016. In 2016, we opened a new partnership with POETCOM, in an effort to assist • Showcasing four Vanuatu exporters Australian importers. have been possible without the support further Vanuatu companies achieve Net weight 175g Epi Oil, Fine Foods/Vanuatu Direct, of PT&I Australia and working as part of Donald said the secondment allowed Organic Certification which adds Tusker Beer and Lapita Café at Fine the team.” Donald Pelam, Vanuatu Trade him to deepen his understanding of massive value to any product being sold Food Australia 2016, leading to Commissioner to Australia, Government what the Australian market looks for, in Australia. international market exposure and of the Republic of Vanuatu. arming him with the knowledge to assist sales. PT&I Australia provided much needed Vanuatu businesses to ensure that labelling and graphic design services to • Showcasing Volcanic Earth at the understand international requirements. Vanuatu companies such as Vanuatu 2016 Australian Beauty Expo 104 outcomes Direct and Lapita Cafe. We also Product of Vanuatu • Numerous introductions for reported by clients as a developed www.vanuatuproducts.com exporters with Australian buyers result of PT&I services - an online resource for potential buyers looking for information on Vanuatu Packaging developed by PT&I Sydney • Delivering a Digital Tourism workshop exports. in Port Villa, Vanuatu

PAGE 44 PACIFIC ISLANDS TRADE & INVEST AUSTRALIA ANNUAL REPORT 2016 PAGE 45 FINANCIAL BALANCE SHEET STATEMENT OF INCOME AND EXPENDITURE 2016 2015 2016 ACTUAL 2015 ACTUAL STATEMENTS CURRENT ASSETS OPERATING REVENUE Cash & Cash Equivalents $228,485 $683,905 Government Grants & Funding $2,500,000 $1,452,000 Other Financial Assets $500,000 $40,022 Interest $9,033 $13,941 INDEPENDENT Trade & Other Receivables $25,395 $3,880 Other $3,946 $- AUDITOR’S REPORT Prepayments $3,710 $3,961 TOTAL OPERATING REVENUE $2,512,979 $1,465,941 In our opinion, the financial report* TOTAL CURRENT ASSETS $757,590 $731,768 PERSONNEL EMOLUMENTS presents fairly, in all material respects, the financial position of Pacific Islands Personnel Emoluments $1,115,164 $496,003 Trade & Investment Commission as at NON-CURRENT ASSETS Subtotal $1,115,164 $496,003 31 December 2016 and of its financial performance for the year then ended in Property, plant & equipment $101,168 $46,359 ADMINISTRATION accordance with the accounting policies Other assets $72,231 $16,863 Computer $107,268 $16,634 described in Note 1(a) to the financial statements. Consulting $1,983 $5,000 TOTAL NON-CURRENT ASSETS $173,399 $63,222 Depreciation $19,614 $9,335 A D Danieli Audit Pty Ltd Incidentals & Legal $65,186 $17,627 TOTAL ASSETS $930,989 $794,990 Insurances $6,982 $6,444 Workshop and Conference $5,758 $10,658 CURRENT LIABILITIES Office Maintenance $4,689 $3,042 Creditors and accruals $248 $49,572 Office Supplies $19,916 $12,426 Provisions $63,836 $37,963 Postage and Freight $6,532 $5,880 Deferred income $- $- Printing and Stationery $12,500 $7,278 Rent $158,590 $167,377 TOTAL CURRENT LIABILITIES $64,084 $87,535 Telephone, Internet & Fax $39,578 $14,944 Utilities $6,064 $4,701 NON-CURRENT LIABILITIES Miscellaneous $87,608 $8,359 Provisions $142,610 $42,701 Subtotal $542,268 $289,705

Total liabilities $206,694 $130,236 AUDITING & FINANCIAL CHARGES Audit & Accounting $34,808 $20,697 NET ASSETS $724,295 $664,754 Bank Charges $4,247 $2,869 Subtotal $39,055 $23,566 ACCUMULATED FUNDS Opening Accumulated Surplus $664,754 $233,982 WORK PROGRAM Current Accumulated Surplus $59,541 $430,772 Core Grant Expenditure Exporter Services $221,464 $47,576 TOTAL ACCUMULATED FUNDS $724,295 $664,754 Creative Arts/Publications $86,086 $23,646

Investment Promotion & Seminars $101,525 $44,735 Tourism Promotion Development $57,500 $6,000 Knowledge & Information Management $46,226 $- Trends & Development $899 $- Vehicle Running and Capital Purchases $41,239 $16,536 Duty Travel $202,012 $87,402 Subtotal $756,951 $225,895 *These financial statements have been finalised, audited and approved by:

A D Daniele Audit Pty Ltd Aileen Russell Caleb Jarvis TOTAL OPERATING EXPENDITURE $2,453,438 $1,035,169 Chartered Accountants Elizabeth Calaitzopoulos Trade and Investment Commissioner OPERATING PROFIT $59,541 $430,772 MNSA Accountants Pacific Islands Trade & Invest Australia

PAGE 46 PACIFIC ISLANDS TRADE & INVEST AUSTRALIA ANNUAL REPORT 2016 PAGE 47

PACIFIC ISLANDS TRADE & INVEST, AUSTRALIA

11/171 Clarence Street Sydney, 2000 NSW, Australia

612 9290 2133 [email protected] www.pacifictradeinvest.com