Housing Services of Civic Offices 2 DA6 7AT www.bexley.gov.uk m/r 7557349 Direct Dial 0203 045 4854 y/r Date 19 September 2019 [email protected] The person dealing with this matter is: Julie Evans

Mr D Morris ???

Dear Mr Morris

Thank you for your request for information received on 18 September 2019 concerning:

I am researching how London organise and deliver repairs and maintenance services to their social housing stock. To assist in this research I would be very grateful if you could provide the information requested below: 1. How many properties are owned (tenanted and leasehold) by your local authority in your borough (please provide the 'as at' date for this figure)? 2. How much did your borough spend on responsive repairs and maintenance (including on the blocks and estates they are situated in) to the properties in Q1 above ' for the financial years 2018/19; 2017/18; 2016/17? 3. What 'commercial model' does your borough use to deliver its responsive repairs and maintenance: a. A fixed price contract? b. A 'price per property' contract? (if yes, could you provide the price per property?) c. A priced/discounted 'schedule of rates' for works required? 4. How do residents report their repairs & maintenance requests: a. To an 'in house' (i.e. council) customer service centre? (if yes, could you provide the annual budget for operating the customer service centre?) b. To a repairs and maintenance contractor's customer service centre? c. Another arrangement (please describe briefly).

This request is being handled under the Freedom of Information Act 2000.

I am writing to inform you that we have searched our records and the information you requested is not held by the London Borough of Bexley.

All Council housing stock was transferred to Orbit South and London & Quadrant Housing Associations in 1998.

If you are unhappy with the way your request for information has been handled, you can request a review by writing to:

Complaint and Freedom of Information Officer London Borough of Bexley Civic Offices 2 Watling Street Bexleyheath Kent DA6 7AT

Or by email to [email protected]

Yours sincerely

Julie Evans Housing Services Manager Development, Housing & Community Safety