Keep this guide in a safe place Patients can play a major role in helping ease pressure on health services by thinking carefully about the right service to use. A common mistake is to attend A&E for non emergencies, such as minor sprains, headaches and flu. This accounts for up to 75% of cases. Please consider the following options:

• For round-the-clock health advice which includes speaking to a nurse call NHS Direct on 0845 46 47.

• To find a pharmacist, go to www.nhs.uk. Pharmacists also provide a wide range of diagnosis services, advice and treatment. For more information on pharmacist please see page 6.

• To find your local GP surgery, go to www.nhs.uk or call the Patient Advice and Liaison Service (PALS) on 0800 0926 995. For out of hours GP assistance please ring your practice and a message will advise you of the local services to access. Alternatively you can call 0845 075 0497 directly.

• For minor injuries and illness (sprains, splinters and non serious wounds) and health advice, please visit your GP, pharmacist, local walk-in centre or urgent care service. – Polyclinic Walk-in Service 417 Lane, Ilford, , IG1 2SN, 020 8822 3700, 8am to 8pm, 7 days per week. – University Hospital Urgent Care Service Whipps Cross Road, , E11 1NR, 020 8539 5522. – King George Hospital Urgent Care Service Barley Lane, , IG3 8YD, 0845 130 4204 or 020 8983 8000. – Queen’s Hospital Urgent Care Service Rom Valley Road, Romford, RM7 0AG, 020 8911 1130.

• For life threatening conditions please call 999, or visit your local A&E. King George Hospital, Barley Lane, Goodmayes, IG3 8YD, 0845 130 4204 or 020 8983 8000 Whipps Cross University Hospital, Whipps Cross Road, Leytonstone, E11 1NR, 020 8539 5522. Queen’s Hospital, Rom Valley Road, Romford, RM7 0AG, 01708 435 000.

2 3 Make sure you are registered with a GP. If you aren’t registered For out of hours GP assistance please ring your practice and with a GP you can go into your nearest surgery with your NHS a message will advise you of the local services to access. registration card and ask to become a patient. Alternately you can call 0845 075 0497 directly. If you haven't visited a GP for a while you might be surprised at Pharmacists are also able to provide treatment to patients with what's on offer. Here's what you can expect from GP practices minor conditions. Patients may wish to consult a pharmacist for in Redbridge. minor ailments (see page 7) as an alternative to seeing a GP. • Same day appointments for urgent needs only This service is free for those who do not pay for prescriptions. • Appointments within 48 hours • Advance booking for appointments up to two weeks You can also ring NHS direct on 0845 46 47 and ask to speak in advance to a nurse who will provide advice over the telephone. Call our PALS service on 0800 0926 995 if you don't get this service or want to find out more about registering with a doctor. To find a GP in your local area please see opposite. You may also be interested to know that many GP practices offer over the phone consultations and more convenient hours for you with many open early mornings, later in the evening and even on a Saturday.

4 F Female

Cranbrook Polysystem Medical Centre F Surgery F Glebelands Practice F 1 Tomswood Hill, 72 Chadwell Heath Lane 2 Glebelands Avenue Balfour Road Surgery F IG6 2HG Chadwell Heath, RM6 4AF , E18 2AB 92 Balfour Road, Ilford IG1 4JE  08444 127231  08444 773733  020 8989 6272  020 8478 0209 Hainault Surgery Goodmayes Medical Centre F Roding Lane Surgery Cranbrook Surgery 34 New North Road, Hainault, 4 Eastwood Road, Ilford, IG3 8XB 2 Roding Lane North  465 Cranbrook Road IG6 2XG 020 8590 1169 , IG8 8NR  Ilford, IG2 6EW 020 8501 3431  020 8559 0280  020 8554 7111 Goodmayes Medical Practice F Heathcote Primary Care F 595 Green Lane, Goodmayes Rydal F Medical Centre Centre IG3 9RN Heathcote Avenue,  020 8590 6600 375 High Road 63/65 Ethelbert Gardens , IG8 9QJ Ilford, IG2 6UW IG5 0QS Grove Surgery  020 8504 0532  020 8550 3740  020 8550 6362 200-202 Chadwell Heath Lane F Southdene Surgery F Granville Medical Centre F The Forest Edge Practice Chadwell Heath, RM6 4YU  George Lane 4 Granville Road, Ilford, IG1 0JY Hainault Health Centre 020 8548 7520 South Woodford, E18 1BD  020 8270 0401 Manford Way, IG7 4DF  020 8500 9938 Newbury Group Practice F  020 8530 3731 Newbury Park Health Centre St. Clements Surgery The Fullwell Avenue Surgery 40 Perrymans Farm Road, IG2 7LE F 38 Bathurst Road, Ilford, IG1 4LA The Broadway Surgery 272 Fullwell Avenue  020 8554 1094  020 8554 1371 3 Broadway Gardens Ilford, IG5 0SB Monkhams Avenue, IG8 0HF Paul’s Surgery  020 8550 9988  08444 778721 The Courtland Surgery Health Centre 62 Courtland Avenue, Ilford The Willows Practice F 1 Salisbury Road, IG3 8BG The Elmhurst Practice F IG1 3DP Hainault Health Centre  020 8597 0924  The Health Centre 020 8554 2700 Manford Way, IG7 4DF 114 High Road, E18 2QS  08444 778742 Seven Kings Practice F The Drive Surgery F Seven Kings Health Centre  020 8491 3310 68 The Drive, Ilford, IG1 3HZ 1 Salisbury Road, IG3 8BG  020 8554 3014  020 8590 1320 The Evergreen Practice F Loxford Polysystem 26 High Street The Garden Surgery Spearpoint Surgery F , E11 2AQ Ilford Lane Surgery 321 The Drive, Redbridge 1 Spearpoint Gardens  020 8989 0407 163-165 Ilford Lane IG1 3PW Aldborough Road North Ilford, IG1 2RS  020 8554 4211 IG2 7SX The Shrubberies Medical F  020 8478 1366  020 8590 3048 Centre The Redbridge Surgery F Ilford Medical Centre F 12 The Shrubberies 49 Windermere Gardens The Doctors House F 61 Cleveland Road, Ilford South Woodford, E18 1BN Redbridge, IG4 5BZ 40 Cameron Road IG1 1EE  020 8530 4108  08444 997067 Seven Kings, IG3 8LF  020 8514 7761  08444 773582 F The Siddique Practice York Road Surgery Mathukia’s Surgery F The Health Centre The Palms Medical Centre F 55 York Road, Ilford, IG1 3AF 281 Ilford Lane 114 High Road, E18 2QS  97-101 Netley Road 020 8514 0906 Ilford IG1 2SF  020 8491 3303 Newbury Park, IG2 7NW  020 8553 9577  08444 778730 Wanstead Place Surgery F Polysystem Oak Tree Medical Practice F 45 Wanstead Place 273-275 Green Lane Wanstead, E11 2SW F Barkingside Medical Centre Seven Kings, IG3 9TJ Wanstead Polysystem  020 8989 1968 700 Cranbrook Road  020 8599 3474 Barkingside, IG6 1HP Medical Centre F  020 8551 2341 The Practice F 65 Aldersbrook Road Loxford Polyclinic Manor Park, E12 5DL Eastern Avenue Medical F 417 Ilford Lane, Ilford, IG1 2PF  020 8518 8080 Centre  020 8822 3800 167 Eastern Avenue, Ilford Clayhall Clinic F IG4 5AW 14 Clayhall Avenue, Clayhall  020 8550 4532 Seven Kings Polysystem IG5 0LG  08454 080172 Fencepiece Road Medical F Castleton Road Health F For a full list of F Centre Centre Ferndale Surgery doctors at each 83 Fencepiece Road 19 Castleton Road 76 Snakes Lane East Hainault, IG6 2NB Goodmayes, IG3 9QW Woodford Green, IG8 7QQ practice please visit  020 8500 3526  020 8599 9951  020 8505 1603 www.nhs.uk 5 Did you know that pharmacist skills extend beyond dispensing to include diagnosis and treatment of minor ailments. The Minor Ailments initiative reflects the growing role pharmacies play in local healthcare offering a drop-in service where patients can be seen and treated on-the-spot. “It’s all about convenience,”says 33 year-old Shamsul who manages the in-house pharmacy at Loxford Polyclinic, south Ilford. Pharmacists are qualified to treat more than 20 conditions including colds, fevers, sprains, indigestion, hay fever and diarrhoea. In instances where a pharmacist feels a patient should see their GP they send the diagnosis form onto the relevant GP so they can quickly re-examine the patient Forty of the local pharmacies in Redbridge now offer a minor ailments service.

Pharmacies offer a Minor Ailments service which could save you a trip to the GP. Pharmacists are qualified to diagnose and treat more than 25 conditions. You don’t need to make a prior appointment and can usually see someone quickly. The service is free and all you need is your medical card to be treated. Here is a list of the conditions:

– athlete’s foot – mouth ulcers – bruise and back pain – nasal congestion – cold sore – oral thrush – conjunctivitis – scabies – constipation – sprain – contact dermatitis – strain – cystisis – threadworm – diarrhoea – viral upper respiratory tract infection – eczema – fever – hayfever – headlice – heartburn – high temperature – indigestion – insect bites and stings

6 Cranbrook Polysystem National Co-Op Chemists Woodlands Pharmacy Wanstead Polysystem 109 Fencepiece Road 119 Hampton Road, Ilford Beehive Pharmacy Boots The Chemists Barkingside, IG6 2LD IG1 1PR 8 Beehive Lane, Gants Hill, IG1 3RD 59-61 High Street, Wanstead, E11 2AE  020 8500 6304  020 8478 0261  020 8554 3560  020 8989 0511

Pelton Chemist Roding Pharmacy Boots The Chemists 90 Belgrave Road, Ilford, IG1 3AL 214 Redbridge Lane East Seven Kings Polysystem 172 George Lane  020 8554 5348 Redbridge, Ilford, IG4 5BQ South Woodford, E18 1AY  020 8551 3741 Allans Pharmacy  020 8989 2274 1207 High Road, Chadwell Rohpharm Ltd Sheldons Heath, RM6 4DL Bridge Pharmacy 149 Cranbrook Road, Ilford 367 Eastern Avenue  020 8598 8815 696 - 702 Road IG1 4PU Gants Hill, Ilford, IG2 6NE Woodford Green, IG8 8AL  020 8514 3254  020 8550 3569 Borno Chemists Ltd  020 8504 2307  020 8472 2118 69 Perrymans Farm Road Superdrug Newbury Park, Ilford, IG2 7LT Chrystalls 50 Cranbrook Road, Ilford, IG1 4NF Teekay - Day Lewis Chemists  020 8554 3428 12 The Broadway, Woodford Green  020 8553 5380 1-3 Beattyville Gardens IG8 0HL Barkingside, Ilford, IG6 1JN Britannia Pharmacy  020 8504 0128  020 8550 3606 23 Horns Road, Ilford, IG2 6BN Fairlop Polysystem  020 8554 1313 Churchfield Pharmacy Tesco Stores 211 High Road Boots The Chemists 796 Cranbrook Road Britannia Pharmacy South Woodford, E18 2PB 39 High Street, Barkingside  Barkingside, IG6 2HY 265 Aldborough Road South 020 8504 0563 IG6 5AD  020 8218 7849 Seven Kings, Ilford, IG3 8JB  020 8550 2743  020 8590 2353 Daniels Pharmacy 133 George Lane Boots The Chemists Cordeve Ltd Dispensing South Woodford, E18 1AN 169 Manford Way, Chigwell Loxford Polysystem Chemists  020 8989 0390 IG7 4DN Boots The Chemists 70 Chadwell Heath Lane  Lloyds Pharmacy 020 8500 4570 117-119 High Road, Ilford Chadwell Heath, RM6 4NP  429-431 High Road IG1 1DE 020 8590 6804 Borno Chemists Ltd Woodford Green, IG8 0XE  020 8553 0607 15 Broadway Market, Eden Pharmacy  020 8504 4049 79-85 Goodmayes Road Fencepiece Road, Barkingside Boots The Chemists Goodmayes, Ilford, IG3 9UB Mayors Chemists IG6 2JR 177-185 High Road, Ilford  020 8500 6714  020 8597 3477 113-115 Snakes Lane West IG1 1DG Woodford Green, IG8 0DY  J R Richards Chemist 020 8553 2116 Lloyds Pharmacy  020 8505 4259 11 Redbridge Lane East 2 Brooks Parade, Green Lane Britannia Pharmacy Redbridge, Ilford, IG4 5ET Ilford, IG3 9RT National Co-Op Chemists 414-416 Green Lane  020 8550 9003  020 8599 2495 2 Jubilee Parade, Snakes Lane East Seven Kings, Ilford, IG3 9JX Woodford Green, IG8 7QF  Lloyds Pharmacy 020 8590 6477 Pharmaram  020 8504 0121 155 Manford Way, Chigwell 600 High Road, Seven Kings Britannia Pharmacy N L Wade Ltd (Day Lewis Chemist) IG7 4DN IG3 8BS 223 Ilford Lane, Ilford 6 Claybury Broadway, Ilford, IG5 0LQ  020 8500 4929  020 8599 4436 IG1 2RZ  020 8550 3669  020 8478 1756 Lloyds Pharmacy Sainsbury’s Ocean Healthcare 208 New North Road, Hainault King George Avenue Britannia Pharmacy 12 High Road Ilford, IG6 BS Newbury Park, IG2 7SH  417 Ilford Lane, Ilford South Woodford, E18 2QL  020 8500 2099  020 8550 5189  IG1 2SN 020 8989 5960 Munro (Longwood Pharmacy) 020 8478 4347 Tesco In-Store Pharmacy S.V. Pharmacies 162-166 Longwood Gardens 822 High Road 19 Electric Parade, George Lane Britannia Pharmacy Clayhall, Barkingside, IG5 0EW Chadwell Heath, RM6 4HY South Woodford, E18 2LY 53 Green Lane, Ilford, IG1 IXG  020 8550 0895  020 8210 1449  020 8989 3353  020 8478 0484 Munro Pharmacy (Golds) Wellchem Tesco Stores 24 Sevenways Parade, Gants Hill Hitchem Dispensing Chemist 641 High Road, Seven Kings Southend Road, Ilford, IG2 6JX 84 Albert Road, Ilford Ilford, IG3 8RA Woodford Green, IG8 8GE  020 8550 1050 IG1 1HW  020 8590 1624  020 8273 7547/9  020 8478 1030 National Co-Op Chemists Zadams Chemist Wanstead Pharmacy 115 High Street, Barkingside P & S Chemists 841 High Road, Goodmayes 75-77 High Street IG6 2AJ 111 Ilford Lane, Ilford, IG1 2RJ Ilford,IG3 8TG Wanstead, E11 2BB  020 8550 5816  020 8478 6108  020 8599 3150  020 8989 0597 7 PALS provides free, informal, confidential help and advice for patients, carers and their families. PALS are there to listen and respond to any concerns, suggestions or queries you have about your local NHS service. They can sort out problems quickly on your behalf in an informal and friendly manner. They will also use your feedback to improve NHS Redbridge services. As well as dealing with any difficulties you may be having with regard to local NHS services, PALS also offer information and advice on NHS services ranging from anything about GPs and dentists lists, to more serious health concerns. You can call PALS on 0800 0926 995 (freephone). Or alternatively email them at [email protected]

Important numbers for you to keep

GP Walk-In Centres and Urgent Care Centres If you need to see at GP outside normal working hours, If you have suffered an injury or ailment which needs ring your GP practice and a message will advise you of medical attention go to: what to do. If you feel unwell you can also speak to a nurse King George Hospital Urgent Care Service via NHS Direct on 0845 4647 or visit www.nhs.uk. This is Barley Lane, Goodmayes, IG3 8YB a 24/7 service. Tel: 0845 130 4204 or 020 8983 8000 Whipps Cross University Hospital Urgent Care Service Dentist Whipps Cross Road, Leytonstone, E11 1NR Tel: 020 8539 5522 Need to see a dentist outside normal working hours? The Royal Hospital, Whitechapel, offers early Loxford Polyclinic Walk-in Service morning and evening appointments on 020 7377 7151 for Ilford Lane, IG1 2SN, 8am to 8pm, 7 days per week emergencies only. Tel: 020 8822 3700 Please do not go to A&E unless it is a life threatening condition. The centres listed above will be able to treat Pharmacies (Late Night) most problems. For life threatening conditions please Sainsbury’s dial 999, or visit your local A&E. Tel: 020 8551 6333 King George Avenue, Newbury Park Monday to Friday 7am to 10pm Hospitals Saturday 7am to 10pm and Sunday 10am to 4pm King George Hospital, Barley Lane, Goodmayes, IG3 8YD Munroes Tel: 0845 130 4204 or 020 8983 8000 Tel: 020 8550 1050 www.bhrhospitals.nhs.uk 24 Sevenways Parade, Gants Hill, IG2 6JX Whipps Cross Hospital, Whipps Cross Road Monday to Saturday 9am to 10pm Leytonstone, E11 1NR Sunday and bank holidays 9.30am to 10pm Tel: 020 8539 5522 Ocean www.whippsx.nhs.uk Tel: 020 8989 5960 Queen’s Hospital, Rom Valley Road, Romford, RM7 0AG 12 High Road, South Woodford, E18 2QL Tel: 01708 435 000 Monday to Saturday 7.30am to 10pm and Sunday 9am to 10pm www.bhrhospitals.nhs.uk

8