DIDI - Conversational Chatbot Dito’s Intelligent Discussion Interface

Rapidly deploy rich, interactive, and conversational experiences with your customers using our -based chatbot solution.

The user-friendly admin console allows for simplified backend control to easily update your conversational design and user flows in real-time, train your model by quickly classifying intents, and run analysis on the conversational data submitted. DIDI - Conversational Chatbot

Simplified Administration No Developers Needed Real-Time Updates Easily manage your chatbot’s knowledge base from one convenient location, including the ability for administrators from multiple teams to design responses for their respective content paths and keep it in sync with the backend . Save time, money, and While Dialogflow allows users engineering resources by to capture conversations and leveraging our pre-built intent, updates can take up to framework for developing a day to be applied. voice and text-based chatbot solutions with Dialogflow. DIDI’s backend architecture allows you to enable new DIDI provides everything: topics in real-time & configure intent classifications from a - Google Assistant & web unified interface. integration - Conversation modeling Admins can view a realtime UI overview of user engagement - Backend fulfillment from an analytics dashboard - Multi-layered NLP within the admin console. DIDI - Conversational Chatbot

Multi-Platform Match Personality Context Aware Presence to Market Responses

Design once and deploy Utilize DeepMind With a short term your chatbot to 10+ WaveNet speech memory of the current integrated platforms, synthesis to inject the conversation, your including Google right personality into chatbot will respond Assistant, to connect your chatbot to align appropriately and more with your audience with your brand, naturally based on wherever they are, creating a more active topics and recent whenever they need engaging experience. information. you. DIDI - Conversational Chatbot

Benefit from Google’s Tailored Conversation ML & Data Analytics NLP Flow

Your conversational Provide an intelligent DIDI’s administrative agent’s speech and and appropriate console allows you to: intent recognition is dialogue with users continually improved by based on their preferred Quickly view missed training the Machine method of interaction. questions, update with Learning model on the new keywords and add actual phrases your Present rich content to them to the desired chatbot receives. users with a capable intent device or provide guided conversation flow for Export all data from user voice-only interactions. engagements for further analysis in BigQuery or other analytics tools Placer County | Conversational AI Chatbot for Digital Engagement

Placer County is Transforming its Digital Engagements using Multi-Platform, Voice-Enabled Chatbots to Streamline Operations While Creating More Engaging Customer Experiences

Challenge

To support its growing population, the county wanted to go beyond the traditional self-service IVR systems and hiring additional staff, and instead look to transform its customer experiences with a digital-focused engagement strategy.

Through its Community Development Resource Agency, Placer County launched a multi-faceted initiative they called “eServices,” with an objective to offer customers access to information and services that would typically require an in-person visit to its offices.

“Ask Placer [County] presents a major Solution Results opportunity because, for the first time ever, the number of active users of Placer County worked with the Dito and Google Cloud to develop an AI The “Ask Placer County” solution works across multiple voice platforms, , such as chatbots, has solution that would enable its community to engage in a more such as Google Assistant with Dialogflow, , and surpassed social network users… Placer interactive, modern, and conversational manner. mobile/web interfaces to more efficiently support its community. County is one of the first, if not the Residents can now access a dynamic, conversational self-help solution first, local jurisdiction to use both The “Ask Placer County” (phrase used to initiate a session) chatbot, that offers real-time answers and related resources. By capturing and Google Assist and Amazon Alexa to accessible through both web and voice interfaces, was developed using analyzing the questions being asked, the county is able to fine tune the provide information and respond to Dito’s chatbot architecture that leverages Google Cloud Platform training of its chatbot to better support future conversations while also customer questions. Placer is technologies including Dialogflow, App Engine, Cloud Datastore, Google gaining a deeper understanding of how to provide better answers, trailblazing the use of artificial Assistant, and Actions on Google. services and support to its community. intelligence to provide better county services.” The deployed chatbot offers robust natural language processing, is The chatbot is saving significant amounts of time by offloading - Shawna Purvines. Principal expandable to include multi-lingual support, and is able to surface the repetitive and time consuming Q&A from the admin and support teams Planner @ Placer County knowledge base of questions and answers stored in Cloud Datastore. to focus their time and attention on more important matters.