Drs Hillier & Sukumar

The High Street Surgery Thorpe Hesley Clinic High Street Off Sough Hall Avenue Rawmarsh Thorpe Hesley S61 2QU S62 6LW (0114) 245 4504 Visits & Appointments (01709) 522022 Visits & Appointments (0114) 245 4504 Prescriptions (01709) 522022 Prescriptions (0114) 257 6542 Fax (01709) 528139 Fax Website: www.highstsurgery.co.uk

Practice Booklet PRACTICE NURSES WELCOME The practice has two practice nurses who are trained to deal with many aspects of patient care. Sister A Albutt BMedSci (Hons) Sheffield RN RM and Sister G Ward BMedSci (Hons) Sheffield TO THE PRACTICE RN RM have worked with us for many years now and are an essential part of the practice team. The practice also employs a healthcare assistant. This publication tells you about the practice and the services that we offer, therefore please read it carefully. We trust that you will find it helpful and informative and we suggest that Should You See The Practice Nurse? you keep it in a safe place for future reference. Many patients say they are unsure at times whether they should see the doctor or the practice nurse. It’s difficult to be exact but the following list is a good guide. THE DOCTORS Remember, if you see the nurse she always has the option of referring you to the doctor DR MARK J HILLIER BMedSci BM BS (Nottingham) 1986 for further care if she considers it necessary. DR S SUKUMAR MB BS MRCGP (Tamil Nadu, India) 1993 DR ROWLAND I HIRST MB ChB (Sheffield) 1985 See the nurse for: DR HELEN MILLS MB BS (Newcastle Upon Tyne) 2006 • Blood pressure check DR JENNIFER C BYFORD MB ChB MRCGP (Sheffield) 2008 • Cervical smears, period problems etc You may consult any doctor within the practice. The doctors provide medical, contraceptive, child health surveillance, maternity medical and minor surgery services. • Childhood immunisation The partners employ salaried GPs. • Diet advice (to reduce weight, reduce cholesterol, diabetic diet etc) We also employ at various times within the practice an assistant doctor or locum doctors • Ear syringing or minor ear ailments during holidays or sickness. Whilst the practice will endeavour to comply with the right of patients to express a preference • Family planning advice, contraception treatment of practitioner, this might not always be possible and if this were the case, an explanation • Menopause support would be offered. • Over 75 years health check RAWMARSH SURGERY TIMES • Removal of stitches TEL: 01709 522022 • Stop smoking advice There is a doctor available between the following times: • New patient medicals Monday, Tuesday and Thursday 7.00 - 11.00am • Travel advice and vaccinations Wednesday and Friday 8.30 - 11.00am Monday - Friday 3.45 - 6.00pm See The Healthcare Assistant For:

THORPE HESLEY SURGERY TIMES • Blood tests TEL: 0114 245 4504 • BP checks There is a doctor available between the following times: • Over 75 years health check Monday, Tuesday, Wednesday & Friday 8.30 - 9.30am • New patient medicals Thursday 7.00 - 9.30am • Weight Monday, Tuesday, Wednesday & Friday 3.45 - 6.00pm (except Thursday half-day closing at 12 noon)

For the latest information click to: www.highstsurgery.co.uk For the latest information click to: www.highstsurgery.co.uk PRACTICE STAFF J H Clark & Son Practice Manager 46 High Street, Rawmarsh Transplants Mrs Diane Lambert is the practice manager and she is responsible for the administration Rotherham S62 6NJ save lives of the practice. She would be happy to hear your views and suggestions about the service offered by the practice. Funeral Services Reception Staff Join the NHS The reception staff have a thankless task. They have to organise the doctors and other 01709 522883 Organ Donor Register professional staff, deal with demanding and sometimes distressed patients and look 0300 123 2323 cheerful and sound pleasant all at the same time. They always try hard to be calm, www.organdonation.nhs.uk efficient and helpful. If they’ve succeeded, tell them! - If they haven’t, tell the manager! Generate more business with a Clerical Staff The clerical staff have an important role behind the scenes. They deal with referrals, repeat Pay - Monthly website from OPG prescriptions, filing, insurance reports etc, and generally ensure the smooth running of the We will design and launch a top quality bespoke business- practice. generating website for you, update it regularly at your request All our staff are trained in keeping all information about you strictly confidential. and provide on-going advice and support every working day. ATTACHED STAFF from £24 per month District Nurses There is no up-front payment and no extras, with an option They provide expert nursing in your home, assess your health needs, offer advice on any to choose a pay-as-you-go, stop-when-you-like service. matter of health concern and provide continuing care after discharge from hospital. To find out more simply call Health Visitors 0800 612 1408 They deal with child healthcare, health promotion and child protection issues. Health visitors OPG - HELPING THE SMALL BUSINESS can be contacted directly on 01709 423333. GROW FOR OVER 40 YEARS or email us at [email protected] District Midwives Why Your Business Needs A Website They provide antenatal care at our clinic, antenatal classes, advice on hospital facilities WITHOUT a website, your business or practice is invisible to the two thirds of prospective clients that and postnatal care for you and your baby when you get home. use the Internet to locate products and services, and this figure grows daily. Worse still, if your competitors have a website and you don’t, then they are picking up your share of the Macmillan Service prospects for your type of business when they search online. They provide specialist advice on palliative care, support to patient and family in the home, ADVERTISING FEATURE Pay As You Go websites are proving to be a godsend to small and medium-sized businesses across the daycare and volunteer practical help and bereavement counselling. UK and Ireland. Community Psychiatric Nurses Introduced by OPG Ltd, who have been building websites for more than eight years, and whose innovative They are specialist nurses who deal with the areas of anxiety, depression, dementia and ideas have been helping businesses to grow and prosper for over 40 years, they provide businesses and mental illness. professional practices with 24/7 access to their targeted market. A website not only saves you money on brochures and other such material, it greatly increases the NHS 111 effectiveness of your current advertising because, in effect, you are open for business around the clock. Uniquely, the Pay - Monthly service comes with Web Partner support. This ‘phone-a-friend’ facility will The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced provide answers to your queries and help you develop your site as your business grows. nurses and paramedics. They will ask you questions to assess your symptons, then give you the healthcare advice you need or direct you straightaway to the local service that So if you don’t yet have a website, or are unhappy with the one you have, call today for an informal chat on 0800 612 1408. You’ll be glad you did! can help you best.

Attract more business by placing your advert here. Simply call 0800 0234 196. For the latest information click to: www.highstsurgery.co.uk WHEN THE SURGERY IS CLOSED Care UK, Rotherham Community Health Centre, Greasbrough Road, Rotherham provide If YOU are reading this, cover “out of hours” for our patients. This service is only for urgent medical problems that cannot wait until normal surgery hours then so could patients to be treated. To contact a doctor when the surgery is closed telephone 01709 522022. You will then be asked to hang up and dial 111. NHS 111 are the call handlers for care UK. looking for your kind If you have a life threatening medical condition please dial 999. The nearest local walk-in centre is situated at: Rotherham Community Health Centre, Greasbrough Road, Rotherham, South S60 1RY. Telephone: 0333 2004 0454. of service. Hours of opening are 8.00am – 9.00pm, seven days a week, Monday to Sunday. APPOINTMENTS We operate an appointment system within this practice to try to keep any wait you may have in surgery to a minimum. We guarantee, however, any urgent medical problems that you have will be dealt with in surgery the same day. If you have a non-urgent problem you may be asked to wait until the next available appointment. There are pre-bookable appointments up to two weeks in advance for both doctors and nurses. (Doctors' pre-bookable appointments are booked for the first half an hour and the last half an hour of each working day.) The practice opens at 7.00am at Rawmarsh on Monday, Tuesday and Thursday and at our Thorpe Hesley Branch at 7.00am on a Thursday, (these are for pre-booked appointments only). To place an advertising feature You can pre-book appointments online, using our online booking system. Please ask at reception for details. At our Thorpe Hesley Branch Surgery we operate a doctor triage service in the mornings. in our practice booklets We do have a chaperone policy in place at both surgeries and if you require a chaperone please inform reception on arrival. and book a daily reminder Patient Access Patient access is now available for booking your appointments online and the ordering of your service on our of your repeat prescriptions. Proof of identification (photo ID) is required to obtain a security code to access the system on line. Security codes can only be issued to the patient presenting at reception for the appointment cards and website collection of this information. Please ask at reception for further details. simply phone Jenny Mellenchip Patient Participation Group The practice has a patient participation group, which meets on a quarterly basis to discuss now on 0800 612 1516 practice developments, and to get views and comments from our patients relating to the best way to achieve this, and any matters they wish to discuss. Please ask at reception for a form to complete if you wish to join our group.

For the latest information click to: www.highstsurgery.co.uk HOME VISITS COMPLAINTS PROCEDURE If you are not fit enough to come to the surgery and feel that you need a We operate an in-house complaints procedure which meets national NHS criteria and we house call, please telephone 01709 522022 (Rawmarsh) before 10.00am or would like to know if any patient has a problem or concern regarding any aspect of the 0114 245 4504 (Thorpe Hesley) before 9.30am. In general, house calls are intended only service received from doctors, nurses or staff. We ask that any complaints be put in writing for very ill or housebound patients. There are few, if any, illnesses which can be made worse and addressed to the practice manager. by a short car journey. If the patient has a rash or temperature, coming to surgery will do Where local resolution has not been possible, patients can register their complaint with no harm nor endanger others but please inform the receptionist on arrival. the NHS customer contact centre. You can contact them on 0300 311 2233 or Surgery consultations allow the doctors time to see more patients and offer better facilities email [email protected] for examination and treatment. If you are unsure as to whether you need a home visit, With ‘For the attention of the complaints manager’ in the subject line. please telephone and ask for advice. If you wish to raise a concern about health and social care services you feel should be dealt with outside of the practice, Healthwatch Rotherham is commissioned to provide DISABLED ACCESS advice, support, information and advocacy service. You can contact them on 01709 717130 or email [email protected] There is access for disabled patients at both our Rawmarsh and Thorpe Hesley surgeries. If you still remain dissatisfied after the conclusion of the NHS complaints procedure, you can ask the Parliamentary and Health Service Ombudsman to review your case as the next level. The Health Service Ombudsman is independent of both Government and the HOW TO REGISTER AS A PATIENT NHS and can be contacted at Millbank Tower, London SW1P 4QP – Telephone: You will be requested to complete a GMS1 Form and given an appointment for a new 0345 015 4033. patient medical examination. PATIENT CONFIDENTIALITY There is a notice in the waiting area with details of who can access patient information. REPEAT PRESCRIPTIONS A PATIENT’S RIGHTS IN THE GENERAL MEDICAL SERVICE If you are on regular medication and the doctor feels it is appropriate, the prescription can be issued on a repeat basis by the practice computer without you necessarily needing to The national Patient’s Charter gives you the following rights: make an appointment to see the doctor personally each time. • To be registered with a GP The right-hand side of the computer-generated prescription will list the drugs you can • To be able to change doctors quickly and easily have on repeat. • To be offered a health check on joining a doctor’s list for the first time There will also be a review date printed on this right-hand side. You may order your • To receive emergency care at any time through a GP prescriptions up until this review date. After that date you will need to book an appointment • To have appropriate drugs and medicines prescribed to see the doctor for your medication review. • To be referred to a consultant when the GP thinks it is necessary and be referred for a Repeat prescriptions can be ordered online by using patient access - please ask at second opinion if you and the GP agree this is desirable reception for details. • To have access to your health records, subject to any limitations in law (from 1st November 1991) It will take two working days to process these prescriptions so please ensure you do not • To choose whether or not to take part in any medical research or medical student completely run out of medication. training Please order repeat prescriptions by telephoning 01709 522022 for Rawmarsh surgery • To be offered a yearly home visit and health check if you are 75 years or over and choose option 2. • To be given detailed information about GP services through the local Medical Directory Please order repeat prescriptions for Thorpe Hesley Surgery on 0114 245 4504 after 6.00pm • To receive a copy of your doctor’s practice booklet (answer machine). • To receive a full and prompt reply to any complaints you make about NHS services IT WILL TAKE TWO WORKING DAYS TO PROCESS THESE PRESCRIPTIONS SO PLEASE ENSURE YOU In addition to the rights and responsibilities of patients already stated, it is the patient's DO NOT COMPLETELY RUN OUT OF MEDICATION. responsibility to keep GP, practice nurse, hospital and other NHS appointments. If you Any prescriptions ordered on a Friday will not be ready until Tuesday afternoon. are unable to keep your appointment please cancel it. Patients are requested to provide receptionists with an up to date change of address or telephone numbers. For the latest information click to: www.highstsurgery.co.uk For the latest information click to: www.highstsurgery.co.uk ZERO TOLERANCE NOTES Police will be called to any violent incident and the patient/patients involved removed from the practice list. All we ask is that you treat our doctors and practice staff properly without violence, abuse or intimidation. NHS ROTHERHAM Other services not provided by the practice are commissioned by: NHS Rotherham CCG, Oak House, Moorhead Way, Bramley, Rotherham, S66 1YY Telephone: 01709 302000. FREEDOM OF INFORMATION - PUBLICATION SCHEME The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. This scheme is available upon request from the practice manager.

NOTES

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The practice would like to thank the various advertisers who have helped to produce this booklet. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed. For the latest information click to: www.highstsurgery.co.uk ZZ/DP 11.14 D28442O/RP The High Street Surgery Practice Area

WATH UPON HOYLAND DEARNE M1 Brampton NETHER 35

Harley Wentworth SWINTON 35A Nether CHAPELTOWN Haugh Thorpe Hesley Scholes 35 RAWMARSH Greasbrough M1 ROTHERHAM

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