Product Manager - Cash & J o b D e s c r i p t i o n

CORE INFORMATION Job : Product Manager - Cash Management & Business Salary Grade: 12

HR INFORMATION FLSA Classification: Exempt EEO Code: Professionals

ORGANIZATION Department: Payment Services

Supervisory Responsibilities Individual Contributor

Level of Supervision Received ✓ Plans and arranges own work, refers only unusual cases to supervisors or others.

DESCRIPTION OF ESSENTIAL DUTIES AND RESPONSIBILITIES: The Union Savings Bank Innovation Center is an integrated team that seeks to leverage creativity and innovation to deliver a customer-centric approach to financial services by fostering the convergence of perspectives, knowledge and insight through the sharing of ideas within a collaborative environment. The Innovation Center’s Product Manager, Cash Management & Business is responsible for the development, operation and support of all cash management services and business deposit products including ACH, Wire Transfers, Remote Deposit Capture, Positive Pay, Sweep Accounts, and business deposit accounts. Additional duties include managing customer and application risk, ensuring compliance with all policies, procedures and regulations, and monitoring key performance metrics. This position carries a Corporate Title of AVP.

Essential Job Duties & Development Works collaboratively with management to implement strategic direction for assigned product lines; develop, implement and manage component(s) of Payment Services relating to cash management and business deposit products. Product Development  Manages all aspects of new product implementation and existing product and modifications.  Builds business cases and establish milestones and timelines.  Maintains working knowledge of products and related systems.  Assists with testing and validation of applications and system changes.  Provides system support and assists with system upgrades and conversions.  Promotes profitable account growth and expansion while optimizing fee revenue.  Understands and tracks budget impact and product financials. Research and Analysis  Performs competitive analyses to gain an understanding of competitor product offerings, positioning, pricing, etc.including market potential.  Utilizes research data to recommend changes in product design, delivery and pricing.  Develops and tracks Key Performance Indicators (KPIs) in collaboration with Center and Treasury Services to monitor activities, sales and growth trends, penetration analyses and ROI.  Stays abreast of industry trends and developments. Vendor Management  Supports vendor management including administration and expense control.  Builds relationships with vendors to capitalize on programs and expertise. Product Sales and Service Internal Sales & Service  Partners with Treasury Services, , Digital Services, Customer Service Center, and Branch Banking to develop and implement sales and service strategy and marketing initiatives to promote profitable acquisition, retention and cross sales of product lines.  Acts as Subject Matter Expert (SME) and provides product specific, consultative and technical training and support to internal sales and service staff.  Creates and maintains product training materials and setup documents for the sales and support teams.

Client Sales & Service  Responsible for addressing customer concerns and assists the Bank's customer/technical support areas in resolving product-specific customer issues.  Accompanies sales team on sales calls and presentations, as appropriate. Compliance and Risk  Understands and manages risk and compliance-related activities for cash management and business deposit products; ensures compliance with all regulatory and/or legal requirements.  Works with Compliance and Treasury Services to draft policies and procedures.  Maintains all related product disclosures.  Keeps abreast of regulatory compliance, trends changes within the Payment Industry.  Collaborates with Bank Operations in the completion of annual National Automated Clearinghouse Association (NACHA) Self-Audit.

Additional Job Duties Perform related duties as required.

Required (for all Jobs) Must maintain thorough knowledge of and comply with all applicable laws and regulations, including BSA/AML and Privacy requirements, as set forth in the Bank’s policies, procedures, and programs. This position requires consistent regular attendance.

SKILLS Required Skills Communication and Interpersonal Must communicate effectively using all mediums including but not limited to dealing with Skills: customers, clients, and employees on the telephone, in person, and in writing. Ability to speak effectively in one-on-one or small group situations. Strong customer service skills required Computer Skills: Microsoft . Must be able to learn and work with any job relevant or industry specific software programs employed by the bank. List any specific software/computer skill requirements utilizing the "Other" field. Organizational Skills: Ability to work in a fast-paced environment with ability to juggle multiple projects and/or tasks while maintaining accuracy to the highest level. Ability to meet deadlines and prioritize workflow. Strong attention to detail and task oriented. Uses time efficiently. Problem Solving Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving concrete variables in standardized situations. Team Player: Ability to work well in a team-oriented environment.

Additional Skills Skill/Ability Description Proficiency Mathematic Skills: Ability to use a calculator Ability to calculate figures and amounts such as discounts, Intermediate (list any specific requirements). interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra and geometry. Analytical & Reasoning Skills: Ability to define Ability to solve practical problems and deal with a variety of Intermediate problems, collect data, establish facts and concrete variables in situations where only limited draw valid conclusions. Ability to interpret an standardization exists. Ability to interpret a variety of extensive variety of instructions and deal with instructions furnished in written, oral, diagram or schedule several abstract and concrete variables. form. Product Knowledge: Ability and interest in Intermediate continually improving knowledge and understanding of bank products and services. Other: Knowledgeable in Outlook, Word, Excel, Fiserv systems. End Intermediate User knowledge desirable. Must be able to learn any new systems the department implements. Other: Must have ability to communicate effectively using all Intermediate mediums including but not limited to effectively dealing with internal and external customers in person, on the telephone, and in writing. Strong customer service skills required. Must be able to speak effectively in one on one or small group situations, and be able to write routine reports, proposals and correspondence.

Required Leadership and Management Skills ✓ Must follow, support and implement Bank Quality Service Standards. Must be able to serve as a role model by exhibiting professionalism, observing confidentiality, promoting service awareness, ✓ being operationally sound, and possessing strong leadership and teamwork skills. ✓ Must be able to communicate and provide consistent support of the strategic goals of the Bank.

Additional Leadership and Management Skills Skill/Ability Description Proficiency

PHYSICAL & MENTAL DEMANDS / WORKING CONDITIONS Physical and Mental Demands Physical Demands Additional Details ✓ Must be able to be sedentary for extended periods of time. ✓ Must be able to lift and/or move: Up to 10 lbs ✓ Must be able to focus and not be easily distracted. ✓ Must be flexible in working hours for business needs and/or to attend Bank functions and events. ✓ Must be able to drive and maintain vehicle. Must have a valid driver’s license and possess a clean driving record.

Working Conditions Working Conditions Additional Details ✓ Busy office environment with moderate noise: computers, printers, phones, and customer traffic.

QUALIFICATIONS Licenses and Certifications Other: Certified Treasury Professional (CTP) Preferred Other: Accredited ACH Professional (AAP) Preferred

Education 4 Year / Bachelors Degree or equivalent work Required experience

Experience 5-7 years Product Management experience Required 5-7 years Bank and Sales experience Required

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Union Savings Bank. Since no position description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder’s responsibility.