#SSBA18 | @RBRLondon Self-Service Banking 2018 Asia EVENTS DAY ONE – 21st MARCH 2018 DAY TWO – 22nd MARCH 2018

8:00 Coffee and registration 13:00 Lunch and exhibits open 8:00 Coffee and registration 13:00 Lunch and exhibits open

9:00 Welcome and opening remarks 14:15 Reinventing the bank branch 9:00 Securing the ATM channel 14:15 The future of self-service in Asia Keynote addresses The branch of the future and the role of omnichannel in ATM crime – news on latest attacks and defences What comes after digital transformation? driving business growth Driving efficiency in self-service using cash Join this presentation to discover more about new ways criminals OCBC NISP has reinvented its banking processes, creating a digital In today’s omnichannel ecosystem, branches are fundamental are trying to exploit the trust and security of the ATM channel. self-service offering and overcoming numerous challenges. But With customers turning increasingly towards digital channels, how in building the customer relationships which drive long-lasting Hear about the latest threats that are spreading in APAC including what are the next steps? How should a bank stay relevant after the should banks view their physical self-service channels? Amid rising brand loyalty. With a seismic shift in branch mix, staff roles and jackpotting, “deep insert” skimming and ATM explosive attacks – transformation process is complete? OCBC NISP will share tips operational costs, is it wise to continue to expand ATM fleets? In this consumers’ demand for frictionless experiences, banks must focus and how to protect against them. on maintaining a cutting-edge digital strategy, including end-user presentation, BCA will explore its self-service strategy and the success their investment to deliver true innovation at the branch, and to experience and back office processes. of introducing recycling as a means of driving efficiency across the fleet. Mike van der Wal, Managing Director, APAC, TMD Security achieve the optimal mix of relationship, efficiency and sales growth. (Singapore) Andreas Kurniawan, EVP, Retail Business Development, OCBC NISP Ina Suwandi, EVP, Transaction Banking Product Development Division, Neill Harris, Global Marketing Director, ATM Solutions, NCR (UK) (Indonesia) BCA (Indonesia) Does technology prevent gas and explosive attacks on We were bankers – a view from 2021 Financial inclusion and digitalisation of retail payments ATMs? Cost optimisation with a delightful twist – a central bank perspective The rise of technology has driven significant change in the way Attacks on ATMs with explosives and gas are widespread – not just Do you know how much profit you lose every day from not banks choose to interact with their customers. Every day brings Bank Indonesia is central to improvements in the payment system, limited to a few countries. After a quick summary of the current optimising your cash operations? This presentation will draw the next greatest “Fintech” innovation. Given this, how should we physical security issues facing ATMs globally, this session will look at parallels with a new venture of minimising food waste in Asia including the digitalisation of retail payments and access to financial focus our technology investments to deliver the branch model of services. Hear how partnerships with government bodies, national how different countries have tackled these issues and compare the and redistributing nutrition to poorer communities. Scholars of the future? Should we be focused on something else? What will effectiveness of various options. Sustenance rescues perfectly good excess food from hotels and banks and society have helped Bank Indonesia to bring banking our customers value in the future? services to the country’s unbanked population. David Milner, Business Development Manager, Spinnaker (UK) retailers, delivering it to the needy. Ben Thorpe, Managing Director, Asia-Pacific, Glory (Singapore) Pungky Purnomo Wibowo, Executive Director, Head of Electronification Bo H. Holmgreen, Executive Director, Founder and CEO, Scholars of Innovation in global protection against ATM attacks Sustenance (USA) and National Payment Gateway Department, Bank Indonesia (Indonesia) Video teller machines – keeping up with customer – new-generation IBNS case study expectations From breaking through to breakthrough – the Ink staining is widely recognised as one of the most powerful The future of ATMs and banking automation in transformation story of self-service banking Changes in consumer behaviours and expectations have outpaced deterrents to a physical ATM attack, and new solutions are Southeast Asia adoption of technology in the banking industry. Banks need to deal Self-service plays a crucial role for banks, allowing customers to constantly adapting to meet industry needs. This presentation will Southeast Asia is one of the world’s most dynamic and fast-growing with these changes with strategic adaptability and operational agility outline the latest innovations in the field, their use cases, and how ATM markets, with huge potential for further ATM deployment access banking services at their leisure. DBS Bank has undergone a to stay competitive in today’s transforming landscape. Attend this massive transformation of its self-service banking channel with the we can expect solutions to continue to evolve. and greater use of the latest ATM technologies. This presentation session to hear how video teller machines (VTMs) can be utilised draws on RBR’s extensive global research to highlight both the latest technological advancements and the adoption of OEM strategy to meet the ever-changing needs of today’s customers. Rui Carvalho, Independent Senior Security Advisor (Portugal) (Optimise-Eliminate-Migrate). Discover how the bank is using opportunities available and the challenges banks are facing. self-service to improve customer service, operational efficiency and Francis Lai, CEO, Emerico (Malaysia) How to protect ATMs from physical attacks – the Emily Beeby, Senior Research Analyst, RBR (UK) reduce costs. Malaysian example Alok Kumar, SVP and Head of Services Operations, DBS Bank (Singapore) 15:30 Coffee and exhibits open Persistent attacks on ATMs in Malaysia have led to a government mandate for deployers to utilise ink staining technology at 25% 15:45 Closing remarks of ATMs within three years. Find out how Malaysian banks have 10:30 Coffee and exhibits open 16:15 The power of digital and software implemented ink staining as a security measure, and see the Fast tracking of financial inclusion and rural banking successes of this operation in real terms. 11:15 Putting self-service strategy front and centre through digital technologies Eric Hauw, Director, Sales and Operations, Oberthur Cash Protection A new era in ATM experience With increasing pressure on profit margins and a competitive () Conference app With mobile services increasingly dominating the banking system, fintech landscape, financial institutions are facing challenges in ATMs should be repositioned to harmonise with this transition by justifying brick-and-mortar investments. Discover more about 10:45 Coffee and exhibits open focusing on two concepts: customer experience and omnichannel how FIs such as DaraPay (Cambodia) are reaching out to the To download the conference app, search interaction with mobile apps. This presentation lays out Garanti Bank’s unbanked through a flexible, low-cost and easy-to-deploy digital infrastructure. 11:30 Enhancing the ATM proposition “RBR Events” in your app store, or go to efforts with these approaches, and solutions to potential challenges. www.ssba18app.com Burak Eder, ATM Channel Management Supervisor, Garanti Bank (Turkey) Ricardos Khoury, CEO and Founder, Novus Technologies (Singapore) Optimising with cash-recycling ATMs Cash recycling is a key component of a streamlined branch cash Customer-centred distribution design frameworks Multivendor software lies at the heart of 21st century • View agenda and speakers self-service banking management strategy, allowing banks to economise on manual cash This session will explore customer interactions within and outside handling and CIT visits. Maybank has rolled out cash-recycling ATMs • Look up and chat with attendees of banking realms to optimise multichannel distribution design. The Customers are often told that we’re on the brink of a banking across its branch network – attend this session to hear the key presentation will cover core banking data leverage, optimisation revolution, with branch transformation, digitisation and benefits, challenges faced, and lessons learned from this initiative. • Post questions for speakers omnichannel solutions flagged up as the potential drivers in this of multiple channels, and how to think in a futuristic way about Jerome Hon, Group Chief Operations Officer, Maybank (Malaysia) designing the best distribution model for your business, based on brave new world. Multivendor software acts as the building block • Follow Twitter feed your target market and segmentation. that will enable banks to deliver these latest technologies – as well Augmenting the ATM with coin-enabled features as traditional transactions that most customers still rely on. • See profiles of sponsors, exhibitors and media Aman Alagh, Head of Strategy and Transformation, Personal and Coins can be a headache for banks all over the world, but for Business Banking, Bankwest () Sharath Padmalochanan, Area Sales Manager, Southeast Asia, KAL many customer segments they are an essential part of daily life. • Provide feedback on conference ATM Software (Malaysia) Automating these processes takes the pain out of handling coins; Self-service banking for the corporate customer • Download conference documents ATM: The gateway to digital banking this session will address the ever-changing landscape in banking The focus of self-service banking often falls on personal transactions, and how enabling coin deposit and dispense features augments the but what about corporate banking? How can banks ensure that their Back in the seventies, when personal banking was all about ATM and the value it contributes. withdrawing cash, the ATM was the answer to avoiding long business customers have a credible, reliable self-service offering Jesenko Capra, Global Market Manager, CPI (UK) to complement, or replace, the teller counter? This presentation weekend queues. Four decades later, banks and users are in will share thoughts on how to deliver a complete service for all search of ubiquitous, physically and digitally secure channels for How a large ATM operator improved reliability and customer segments. transactions ranging from savings to commercial credit. The ATM is customer satisfaction ready to transform into the neighbourhood branch, and more... Sanjeev Bhatti, Senior Product Manager, VP, Cash Supply, Corporate Discover the journey of a large ATM deployer to its ideal test Banking, (UK) Gopalakrishnan Kolathu, Business Development Executive, Technology solution, aiming to move away from a laborious manual process Support Services, IBM Asia-Pacific (India) of assessing reliability and functionality. This session will provide Best practices in cash management – an Australian insights into how ATM deployers can implement automated perspective 17:30 Closing remarks and drinks reception – sponsored by: testing, with information about the migration path, the lessons In 2001, the Reserve Bank of Australia handed over responsibility for learned and the concrete results delivered. banknote management to commercial banks. Costs came into focus Marco Lauber, Sales Director, APAC, FIS (Singapore) in 2017 as all ATM fees were removed. This session will explore lessons on how to efficiently manage a large ATM network through all the various local and seasonal events that impact cash demand. Pooja Juneja, Manager, Cash Management, Cuscal (Australia)