Pack Useful and Informative

WELCOME TO MOUNTAIN UTOPIA

Hi,

Firstly we would like to thank you for booking your holiday with Mountain Utopia. We really appreciate your custom and are looking forward to meeting you in person. We are committed to providing excellent service and will work closely with you to make sure you enjoy the time spent with us.

We hope you will find this welcome pack useful and informative. It was written to help you with decisions regarding your holiday i.e. airport transfers, equipment hire, tuition and activities. We would also like to tell you a little bit more about the services we provide and how we can help you organise a great alpine experience for all guests in your party.

The list below is not exclusive and if there is anything else we could help with, please let us know.

Kind Regards,

Toby and Tamara

+44 (0) 203 239 5590

HOLIDAY INFOMATION

DURING YOUR STAY: We live in Morzine year round so are on hand by phone or in person should you need to contact us. Please contact us by phone if you need any help or information. We’re here to make sure you make the most of your holiday. Feel free to call us between 09:00-20:00. Outside these hours, the number we provide you with in resort can be used for emergency only.

IN CHALET: The beds will be made to your specifications. Everyone is provided with a hand towel and bath towel. We kindly ask that you do not remove these from the chalet for use at the swimming pool or lakes. There are hairdryers, washing machine, iron and ironing board available for you to use. Should you wish for a midweek towel change, chalet clean or any of our taxi and catering services, please let us know and we can let you know the costs.

CHILDREN: The chalet is equipped with high-chair, baby bath, cot with linen, potty, stair gate, changing mat, baby and booster seats. We also have a good selection of children’s books, soft cuddly toys, building blocks and games to keep your little ones entertained throughout the stay. Please let us know your requirements before arrival.

THE KITCHEN: You will find all the pans, crockery and utensils you need to cook up a storm. If you find there is something missing, please let us know. On departure, please clean the kitchen and leave it how it was on arrival. Please do not use metal utensils on Teflon coated pans and trays as they will damage the surface. Use wooden and latex utensils provided. If you have any leftover food or drinks, feel free to leave them for the cleaners who will greatly appreciate them.

GAMES ROOM: Has a TV with UK Freeview channels, DVD player, hard-drive with selection of films, Nintendo Wii console, and a great selection of books and board games. The appliances are all ‘set up’. You’ll find manuals in the back of guest information folder. Please make sure DVDs and Games are put back in their boxes so they don’t get damaged. Please do not unplug any appliances in the Games Room.

FREE WIFI: Our wifi does not appear naturally so you will need to go into your phone/tablet settings and add network. The network name is Utopia and the password is mountain15. You will also need to select WPA for the security settings. If the network stops working, please allow it 30 minutes before contacting us. It sometimes drops out but on for short periods.

The network name is Utopia15, the password/security code is mountain15

DOOR CODE LOCK: We’ll give you the code for the door lock when you arrive in resort. You might want to save it on your mobile phone, just in case ;) We are in a safe area but please make sure you close the windows, lock the back door and slam the front door closed when heading out. It’s best not to invite burglars and wild animals inside.

+44 (0) 203 239 5590

NO SMOKING: Smoking is prohibited inside the chalet (including the balcony and the hot tub). Use ashtrays outside and make sure your cigarettes are definitely out.

OPEN FIRE: Please don’t put more than two logs at a time and keep them against the back wall of the fire. Otherwise you might get smoked out! The guard must be used at all times. Logs are stacked to the front of the chalet. Make sure the fire is out before retiring to bed or leaving the chalet.

HEATING: There is under floor heating downstairs and individual radiators in the bedrooms. Feel free to adjust the temperature in your room using the thermostatic valve on the radiator. Please do not adjust the thermostat in the hallway upstairs. The chalet thermostat is set to a specific program, so if you feel it needs to be warmer or cooler, please contact us and we will adjust it for you.

FUSES: Should a fuse trip, don’t worry. There are two fuse boards – the main one is in the small wall cupboard by the front door, on the left. The second one is upstairs in the box by the balcony doors. Fuses can trip if too many high power appliances are in use at the same time, often multiple hairdryers. In the event of fuse tripping, check the fuse panels and flick the corresponding fuse. Should the problem reoccur, please call us.

HOT TUB: Is available all day from 10am until 10pm. There are separate instructions for safe use of the hot tub which must be adhered to. We will give you all information you need on arrival.

Above all:

• Shower before use. • No children allowed in the hot tub. • No glasses/bottles can be used in or around the hot tub – use plastic glasses provided. • Replace the hot tub cover immediately after each use. • You use the hot tub at your own risk. • We provide strict guidelines for hot tub use, to ensure a safe and hygienic experience for all during your stay. • If the Hot Tub pH reads below 6.6 or above 7.8 or the chlorine is 0, do not use it and call us. • You will be charged £150 if we need to close/clean the hot tub during your stay due to your negligence.

+44 (0) 203 239 5590

IN RESORT TRANSFERS: Let us know your requirements and we can help with the arrangements.

AIRPORT TRANSFERS: Let us know your requirements and we can help with the arrangements.

CATERING: We offer catering services to all of our clients. We can provide a one off meal, BBQ and catering for all or part of your stay. Please feel free to enquire with us for prices and options.

MID STAY CLEAN: We offer a mid stay clean for week bookings. We also offer towel and linen change. Contact us for prices.

+44 (0) 203 239 5590

ACTIVITIES

MOUNTAIN BIKE LESSONS Qualified French mountain bike guides: http://www.mcf-lesgets-morzine.com/ http://www.ride-ability.com/ http://www.synergie-vtt.fr/index.php/en

BIKE HIRE Most bike shops in Morzine stock a wide range of Downhill, Hard Tail, Soft Tail, Cross Country and Road bikes for hire, here’s some of the most popular choices: http://www.toricomorzine.com/ http://www.abcsport-skiset.com/?page=vtt http://www.bikehiremorzine.com/ http://www.alpine-sports.eu/

MTB Trails and Parks http://www.avorinet.com/activities/biking/trails.html

ROAD BIKING ROUTES For the best routes, check out the information provided by Morzine Mountain Cycling. There are plenty of classic one day routes taking in famous Cols that regularly feature in the Tour de France.

BIKE HIRE There are plenty of bike shops hiring out various road bikes from Super Morzine all the way along to the Rue de Bourg. Just pop in and ask for advice.

RAFTING AND RIVER ACTVITIES Frogs Rafting Fun for all the family with guided trips on river rapids of III and IV. Evolution 2 Avoriaz/Morzine can help book and run many activities from rafting, canyoning, tandem paragliding, climbing, via ferrata and biking. Check their website for more details.

+44 (0) 203 239 5590

SWIMMING Morzine: Has a great swimming pool complex with an indoor 25m pool and 2 kids’ pools plus outdoor 50m heated pool and 2 play pools, a large slide and plenty of sunbathing spots. You can use Multi Pass for €2/day to access the Morzine pool open 8am-7pm weekday and 10am-7pm weekends. (No swim shorts or board shots allowed, speedos or speedo shorts only – sold on site) Avoriaz: Has its own indoor water park, the Aquariaz, great for the kids to splash about in a tropical setting. 10.30am-7.30pm every day €8/10 adult €5/7 child Outdoor swimming lakes: Lac Montriond, Lac des Ecoles (Les Gets), Lac Leman (Thonon)

ADVENTURE PARKS Indiana Adventures located between the swimming complex and the horse riding school, is a tree top adventure park in Morzine, from 2 years old. This is a good way to discover the forest from a different perspective through a unique 2-hour adventure. Adventure Park Les Gets is located next to the outdoor swimming lake Lac Des Ecoles in Les Gets. Minimum 1m55 with arms raised.

SUMMER LUGE Try the 2 summer luge tracks if you dare. Prices from €4.50 per trip. Located at the base of the Pleney slopes in the heart of town.

HORSE RIDING The Equestrian Centre is in the heart of the Dérêches park.

TENNIS There are multiple tennis courts in the centre of Morzine, you can enjoy them as a part of your Multi Pass. Just pop to the office by the courts to book a slot.

GOLF Les Gets has an 18 hole par 70 course Avoriaz has a 9 hole par 36 course set in spectacular surroundings Evian is a little over an hour’s drive away and hosts the Evian Masters course

WALKS There are plenty of great walks in the area, from a casual stroll by the river to full day hikes taking in ascents and descents. We have a range of maps and guides we can lend you to help find what suits, and the Office de Tourism provide excellent information.

+44 (0) 203 239 5590

OTHER ACTIVITIES Morzine has a vast range of activities for all those who like a little bit an adventure in their life and all those who don’t necessarily need adrenaline to enjoy the idyllic mountain surroundings. You will find the details and contact information in the brochure ‘Morzine Avoriaz Practical Guide’.

• PARAGLIDING • ICE SKATING 14.15-17.15 each day (free with MultiPass, skate hire not included) • SEGWAY RIDES • CHEESE AND WINE TASTINGS • BEAUTY SPA TREATMENTS AND MASSAGE • CHEESE CELLARS GUIDED TOURS • SLATE MINE TOURS • ART GALLERIES AND MUSEUMS -Abbeye D’Aulps, Musee de Musique Mechanique • GREAT BARS AND CAFES WITH LIVE MUSIC EVERYDAY

ALSO NEARBY You can check out activities in other towns outside of the area. All if these are within 3/4hr-2hr drive max. Thonon les Bains, Evian les Bains, Ivoire, Montreaux, Chamonix, Annecy, Geneva

WEB LINKS Cycling http://www.morzinemountaincycling.com/en/index.html

River Activities http://www.frogsrafting.com/ http://www.ecoledeglisse.com/en/summer-activities-pxl-57.html http://www.7aventures.com/

Outdoor Adventures http://indianaventures.com/index_uk.php http://www.equitation-morzine.com/ http://www.parc-dereches.com/en/

Golf http://en.lesgets.com/golf/ http://www.golf-morzine-avoriaz.com/en/index.php

+44 (0) 203 239 5590

USEFUL INFOMATION

CHILD CARE: If you need to organise child-care, the following independent child carers have been used successfully by our guests, but you should satisfy yourself that they meet your requirements: Cheeky Monkeys is a British creche and nursery in Morzine. They can also provide an in-house nanny who will come to the chalet. Contact Sharon Turner on 0033 616122880 / 0033 450747392. Deborah Porter offers private childcare in Morzine [email protected]

SHOPS: In Montriond there is a mini market (like most French shops usually closed between approx 12 noon and 2.30pm), ski hire/bikes and fishing permits, tabac, pizzeria, bar, cash machine, doctor’s surgery, tourist information centre and church. Morzine has a full selection of shops for all needs including several banks and two chemists.

Carrefour Supermarket St Jean D’aulps Turn left out of the chalet and go left at the roundabout and it is 1km along the main road. The largest supermarket in the area with a 24/7 fuel station. Open Monday-Friday 8.30-12.30/14.30-19.30. Saturday 8.30-19.30, Sunday 8.30-12.00 Carrefour Supermarket Morzine located by the market square and post office. Casino supermarket on the Pied de la Plagne road heading into Morzine. Open 08.00-20.00 7 days a week Vival Mini Market Montriond selling the necessary groceries, fresh baguettes and croissants and deli items plus all other necessities. Open 07.30-19.00 everyday. You will also find butchers and bakeries in and around Morzine. Weekly Market On Wednesday morning from 7am – 11am in Morzine outside the Poste office.

TAXI SERVICE: It is 30 minutes’ walk to the centre of Morzine and 10 minutes to Montriond. We are happy to help you arrange lifts into town using local taxi firms. There is a taxi rank in the middle of Morzine near the Tourist Office. Mountain Bus Company +33 (0)6 82 88 85 50 Morzine and Back +33 (0)6 98 22 28 81 Getaway Vans +33 (0)6 84 51 76 16 Taxi 9 +33(0)6 08 48 96 64 Taxi Morzine +33 (0)6 77 41 16 64

+44 (0) 203 239 5590

BUS SERVICE: There is an hourly service from the roundabout to the left of our chalet into Morzine and on to Les Gets. The opposite direction bus will take you to St Jean D’Aulps, Le Jotty for rafting and the Gorge and on to Thonon. Ligne 1 Buses that stop in Montriond and all the stops to Morzine and Les Gets, plus the Lihsa bus that goes direct into Morzine and Les Gets Ligne 2 Bus that goes to Lac Montriond

TOURIST INFORMATION: Located in the centre of Morzine, they have leaflets, information and speak English. They help with bookings, advice and logistics. There is also a small office in Montriond. Open 8.30am-7.30pm +33 (0)4 50 74 72 72

MEDICAL: Doctor The is a large Centre Medicale located on the Route Pied de la Plagne heading into Morzine. They can deal with emergency treatments, mountain injuries and have a drop in GP service. Open from 08.30 – 12 and then 14.00 – 18.30.

Emergency

112 for all services - Police, Fire, Medical and Rescue. Fire Smoke alarms are installed in the chalet. In the unlikely event of fire please follow the following procedure: 1) Evacuate the building and gather on the driveway of the chalet opposite, on the other side of the road. 2) Call the Pompiers (Fire Brigade) on 112: ‘Incendier, Chalet L’Eau Vive, 217 (deux cent dix sept) Route du Pont de Fer, Montriond, 74110’ (In-sen-dee-air, Chalet Low Veev, duh sont dees set, root do Pont duh Fair, Mon-tri-on, swa- sant cat-torz sant dees) 3) Check all guests accounted for 4) Call us as soon as possible 5) Only use the extinguishers if safe to do so

+44 (0) 203 239 5590

RESTAURANTS

Morzine Le Tyrolien: Traditional Savoyard fayre, Pizzas, Salads and Steaks at reasonable prices. Also offers takeaway for Pizzas. +33 (0)4 50 79 13 15 L’Etale: Great Salads, Pizzas and Ribs, plus the useful Savoyard classics and local specials. Always busy and popular with the locals so do book. +33 (0)4 50 79 09 29 La Rotonde: Sister restaurant of L’Etale with a more modern feel, +33 (0)4 50 79 16 30 La Flamme: Pleasant small family restaurant next to Super Morzine lift with Pizza, Steak and Savoyard classics. +33 (0)4 50 75 78 09 www.restaurantlaflamme.fr Satellite Coffee House: English run coffee shop on the Rue de Bourg. Also has lunch menu and good cakes. Beanies: Another lovely coffee shop/cocktail bar on the Rue de Bourg Mammas Takeaway: Great takeaway open from 5pm -11pm. they do fresh burgers, fish and chips, wraps and various Asian noodle dishes cooked there in front of you. +33 (0)4 50 74 31 62 www.mammas.fr La Remise: On the main road down from the Pleney, just next to Crepu bar serving lunches and evening meals with good pizza and burgers at fair prices. La Chaudanne: If you are after something a bit classier, they have a fantastic menu with tasty rich local dishes along with the Savoyard classics. Also has a wine bar in the cellar with excellent range. http://www.lachaudanne-morzine.com/en +33 (0)4 50 79 12 68 La Grange: A la carte and Savoyard classics in beautiful traditional setting +33 (0)4 50 75 96 40

Montriond Le Bout du Lac: Friendly family restaurant/hotel open for lunch and dinners at the far end of the lake Le Rocher: Pizza restaurant and takeaway with good tasting pizzas, quick service and good prices. Closed Monday. http://www.lerocher-montriond.fr/ L’Auberge du Mont-Rond: Another local restaurant in the centre of Montriond. +33 (0)4 50 79 15 31 L’Auberge du Verdoyant: On the side of Lake Montriond just by the car parks. Lovely location. Marmotte D’Or: Bar with great bar food, good selection of beers, weekly BBQ and music events. There are also plenty of restaurants as you drive to through Goat Village and on to Les Lindarets bowl, our all-time favourite being Mamo’s.

Les Gets Boomerang - Great bar and restaurant serving up the Mammas menu, plus a separate Spanish tapas menu which is well worth it http://www.leboomerang.com/restaurant/ +33 (0)4 50 37 76 12 Café Alba/Restaurant Alan White: Excellent breakfasts and lunches and amazing 3 course gourmet dinners. Reservation for evenings required.

+44 (0) 203 239 5590

BARS

Morzine Tremplin: Lively bar at the foot of the Pleney slopes Tibetan Café: Open 21.00 – 01.00 with occasional Djs and bands, big screens showing the sports and good drinks deals. The Cavern: Popular local hangout, with videos, live music and party nights. Next to Tibetan. Crepu: Upstairs from Tibetan, nice relaxed French bar with outside terrace area. Dixie Bar: Good drinks deal, shows the live sports and can get pretty lively when they have a band. Rhodos Bar: next door to Dixie Bar, has pool tables and live sports, also hosts Monday night open mic night for budding musicians. L’Aubergade: Bar with great outside terraces leading directly onto the Pleney meadows with mini golf.

Montriond Marmotte D’Or: Local Irish/English run bar with nice sunny terrace and occasional live bands, great selection of beers and delicious bar food. The closest to chalet.

+44 (0) 203 239 5590

At The End of Your Holiday

Departure Procedure: • Unless otherwise agreed, we will arrive at 10am to check you out and refund your security deposit • Strip beds of sheets and linen, leaving the mattress protectors • Empty all bins including bathroom bins and take your recycling/rubbish to the communal bins. • Clean all your dishes and empty the dishwasher. • Wipe down the surfaces in the kitchen, hob and fridge. • Sweep/Vacuum the ground floor. • Notify us of any breakages so we can replace for the next week.

We hope you have made your return transfer arrangements but if not or someone needs to return early let us know as we can help with arrangements. At the end of this pack is a list of what you must do before departure to ensure you receive your deposit back in full. Please make sure you are ready to check out at 10am, so the cleaners have enough time to get the chalet ready for the next arriving guests. Don’t forget to book your next stay – the area is stunning in the winter. The Portes du Soleil is the biggest ski area in the world with incredible value lift passes, great snow record and plenty activities for all the family. We offer fully catered breaks with flexible mini bus transfers in resort. With everything taken care of, you can just kick back, and enjoy your time in the winter wonderland. Contact us for information and prices.

Many thanks, Toby and Tamara

Please join us on our social media groups where we will provide up to date information, offers and special competitions in the future. www.twitter.com/Mountain_Utopia www.facebook.com/utopiamountainholidays

TELEPHONE NUMBERS Toby +33 (0)6 95 17 62 75 Tamara +33 (0)7 83 24 22 75

+44 (0) 203 239 5590

TV and Media Player operation

• To turn on the TV, use the large black “BUSH” remote. • To switch on the SKY, press the “sky” button on sky remote. • DVDs, turn on DVD player, this will take you direct to the DVD channel. • Movie Hard-drive. Press “INPUT” on “BUSH” remote and select HDMI 2. Use CYCLONE remote for the hard-drive. Select movie menu then ok, then f: ok, and then the list of films shows up. • Wii, press “INPUT” on “BUSH” remote and select AV channel • To return to normal TV, turn off other devices and select SCART channel on “INPUT” menu

Hot Tub rules 1. Showering before use is obligatory. 2. Children are not allowed in the hot tub. 3. Lift and open the lid gently and slide off and place against the side of the hot tub. 4. Remove the Bromine Releaser (the floating mushroom) and place out of reach of children. It is not dangerous but it’s not a toy! 5. Take one test strip and dip into hot tub and swirl around. Remove and shake once and measure the readings against the container. If the chlorine reads 0, contact us immediately and don’t use the hot tub. If the reading is between 1 and 5, the hot tub is safe to use. 6. If the pH is below 6.6 or above 7.8, also contact us. 7. Use the buttons one at a time, rapid pressing of them can change the settings. 8. Do not press any buttons except the ones described jets, light and blower. Use valves to adjust pressure of the jets. Playing with the buttons (pressing them quickly/repeatedly) will result in changing of primary program settings and might cause hot tub to stop heating up. 9. When finished, you do not have to turn it off, it does it automatically. Once you are out, pour one cup of the Chlorine Shock provided into the hot tub (this must be done) and close the lid. Put the empty container out of reach of children. Wash your hands.

• Do not use glass in the hot tub. • Do not urinate in the hot tub. • Shower before use. • No smoking in the hot tub. • Avoid climbing in with grass/dirt on your feet. Avoid hot tub water getting on your face/into your mouth or eyes. • Do not go in to hot tub with moisturisers/sun creams on your body.

+44 (0) 203 239 5590