District of Muskoka ACCESSIBILITY PLAN UPDATE 2013-2014

Table of Contents

1.0 Introduction ……………………………………………………………………………………………………..Page 1

2.0 Definitions ………………………………………………………………………………………………………..Page 1

3.0 Municipal Requirements …………………………………………………………………………………..Page 2

4.0 District of Muskoka Profile ……………………………………………………………………………….Page 3

5.0 District of Muskoka’s Commitment to Accessibility ………………………………………….Page 6

5.1 Muskoka’s Accessibility Advisory Committee...……………………………………Page 7

5.2 District of Muskoka’s Staff Accessibility Working Group………………………Page 8

6.0. District of Muskoka Accessibility Commitments and Achievements ……………….Page 8

6.0.1 District Level …………………………………………………………………………………….Page 8

6.2 Departmental Level……………………………………………………………………………..Page 9

6.2.1 Human Services………………………………………………………………………………..Page 9

6.2.2 Corporate and Emergency Services …………………………………………………Page 9

6.2.2.1 Information Technology…………………………………………………..Page 9

6.2.2.2 Provincial Offences…………………………………………………………..Page 10

6.2.2.3 Facilities……………………………………………………………………………Page 10

6.3 Community Services…………………………………………………………………………….Page11

6.3.1 The Pines Long Term Care ……………………………………………....Page 12 6.3.2 Transportation………………………………………………………………... Page 12

6.4 Engineering and Public Works ……………………………………………………………..Page 13

6.5 Planning and Economic Development ………………………………………………... Page 14

District of Muskoka Accessibility Plan Update October, 2014

1.0 Introduction

The Ontarians with Disabilities Act (ODA) 2001 was passed by the Provincial Government in December of 2001 and the Accessibility for Ontarians with Disabilities Act (AODA) 2005 was passed in June of 2005. The AODA lays out a comprehensive road map to make Ontario accessible to all people through the development, implementation, and enforcement of new, mandatory accessibility standards for some of the most important aspects of people’s lives. While the government is moving forward to implement the AODA, there will be a transition period where government and the broader public sector will continue to meet their obligations under the Ontarians with Disabilities Act, 2001 (ODA). These obligations will remain in effect until they are repealed and replaced by standards under the new Act. Under the AODA, the Province has developed regulations to ensure that standards are developed to address accessibility within the areas of customer service, transportation, employment and Information & Communication. Requirements within these regulations and methods of addressing these requirements have been identified within the Town of Huntsville’s 2012-2017 Accessibility Plan. On January 1, 2013, the Government of Ontario achieved another milestone in implementing the Accessibility for Ontarians Disabilities Act, 2005 (AODA). The Integrated Accessibility Standards Regulation (Ontario Regulation 191/11) was amended to include accessibility requirements for the Design of Public Spaces (Accessibility Standards for the Built Environment). Beginning in 2015, public and private sector organizations will have to meet accessibility requirements when constructing and maintaining new or redeveloped elements of public spaces including:

• Recreational trails and beach access routes • Outdoor eating areas for public use • Outdoor play spaces (such as playgrounds) • Exterior paths of travel (such as walkways across parks or between buildings) • Accessible on and off street parking • Service counters and waiting areas.

The District of Muskoka is committed to meet the obligations outlined in the amended regulation and will work towards incorporating these requirements into the District of Muskoka Accessibility Plan update 2013-2014.

2.0 Definitions

Persons with Disabilities The Ontarians with Disabilities Act, 2001 defines persons with disabilities in the following manner, which is the same definition used in the Ontario Human Rights Code.

A "disability" is:

1. Any degree of physical disability, infirmity, malformation or disfigurement caused by bodily injury, birth defect or illness and includes, but is not limited to: diabetes mellitus; epilepsy; a brain injury; any degree of paralysis; amputation; lack of physical co-ordination; blindness or visual impediment; deafness or hearing impediment; muteness or speech impediment; or physical reliance on a guide dog or other animal, or on a wheelchair or other remedial appliance or devise; 2. A condition of mental impairment or a developmental disability; 3. A learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language; or

District of Muskoka Accessibility Plan Update October, 2014

4. A mental disorder; or 5. An injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.

According to the Ontario Ministry of Community and Social Services, “one in seven people in Ontario have a disability. Over the next 20 years, that population will rise as the population ages.”

Barriers to Persons with Disabilities The Ontarians with Disabilities Act, 2001 defines a "barrier" as anything that stops a person with a disability from fully taking part in society because of that disability. Some barriers include:

1. physical barriers, e.g. a step at the entrance to a store; 2. architectural barriers, e.g. no elevators in a building of more than one floor; 3. information or communications barriers, e.g. a publication that is not available in large print; 4. attitudinal barriers, e.g. assuming people with a disability can't perform a certain task when in fact they can; 5. technological barriers such as traffic lights that change too quickly before a person with a disability has time to get through the intersection; and 6. barriers created by policies or practices, for instance not offering different ways to complete a test as part of job hiring.

3.0 Municipal Requirements

The ODA requires that municipal accessibility plans address barriers in the municipality’s by-laws, policies, programs, practices and services in the following ways:

1. Report on the measures that the municipality has taken to identify, remove and prevent barriers to people with disabilities; 2. Describe the measures in place to ensure that the municipality assesses its proposals for by-laws, policies, programs, practices and services to determine their effect on accessibility for people with disabilities; 3. List the by-laws, policies, programs, practices and services that the municipality will review to identify the barriers to people with disabilities; 4. Describe the measures the municipality intends to take to identify, remove and prevent barriers to people with disabilities; 5. Make the accessibility plan available to the public.

District of Muskoka Accessibility Plan Update October, 2014

4.0 District of Muskoka Profile

General Overview

The District Municipality of Muskoka is located at the southern edge of the Canadian Shield and is approximately 4,761 square kilometers in size. It extends from Georgian Bay in the west to Algonquin Provincial Park in the east, and from the Severn River in the south to Novar in the north. The District’s landscape supports diverse ecosystems, including lakes, rivers, wetlands, forests, barrens and open fields. In this natural setting are small to mid-size communities and rural and waterfront developments.

The total population for Muskoka is 142,423. Of those, 58% are considered seasonal residents, adding increased strain on our health care system for approximately six months each year. Seasonal residents generally reside in rural areas of the District. The remaining 42% represent the permanent population, with 31.5% living in rural areas (Table 1).

Table 1: Muskoka Population Profile

Municipality Permanent Estimated Seasonal Estimated Total % Seasonal Population Population Population Bracebridge 15,414 7,500 22,914 32.7% Georgian Bay 2,482 15,958 18,440 86.5% Gravenhurst 12,055 12,551 24,606 51.0% Huntsville 19,056 6,833 25,889 26.4% Lake of Bays 3,506 12,801 16,307 78.5% Muskoka Lakes 6,707 27,561 34,268 80.4% District of Muskoka 58.4% 59,220 83,203 142,423

Muskoka’s Ontario Works caseload has seen on average a 14% increase as of July 2014 in our Ontario Disability Support Program (ODSP) participating population (Table 2). Muskoka is also seeing significant growth within our senior population (Table 3). Both demographic groups are expected to increase in the years to come and therefore will put additional pressure on Muskoka’s accessibility standards.

District of Muskoka Accessibility Plan Update October, 2014

Table 2: Muskoka Ontario Disability Support Program (ODSP) Participating Population

Monthly Average ODSP Clients Year over Year Analysis - 2009 to 2014

180 16.0% 160 14.0% 140 12.0% 120 10.0% 100 80 8.0% 60 6.0% 40 4.0% 20 2.0% 0 0.0% Monthly Average ODSP Average Monthly 200 201 201 201 201 Jul- 9 0 1 2 3 14 Monthly Ave 99 94 80 101 128 159 ODSP Percentage of 12.7% 10.7% 8.2% 9.0% 11.4% 13.9% total OW clients

Table 3: Muskoka Senior (Age 65+) Population Forecasted Growth

Forecast - Seniors Population in Muskoka 2006-2021 PROJECTED Growth 20,000 50%

15,000 40% 30% 10,000 20% 5,000 10% Population Senior 0 0% 2006 2011 2016 2021 No. of Seniors 11,380 12,620 14,000 15,531 % of Seniors 20% 22% 24% 26%

Municipal Government

The District of Muskoka was established by Provincial legislation and commenced operations on January 1, 1971. In design and function, the District closely parallels other Regional Municipalities in Ontario with the District Corporation forming the upper tier of a two-tier system of local government. Six Area Municipalities comprise the second tier including the Town of Huntsville, Township of Lake of Bays, Township of Georgian Bay, Town of Gravenhurst, Township of Muskoka Lakes, and the Town of Bracebridge.

District of Muskoka Accessibility Plan Update October, 2014

A 22 member Council who are elected every four years through the municipal election process governs Muskoka.The District Chair is elected directly by District Council. The remainder of Council is comprised of the Mayors of the 6 Area Municipalities and 16 District Councillors who also sit on the Area Municipal Councils. The District Municipality of Muskoka provides a wide range of services for its citizens. Currently the services are organized within four departments - Corporate and Emergency Services, Community Services, Planning and Economic Development and Engineering/Public Works. The District employs more than 350 full-time and part-time employees throughout its operations.

Municipal Service Locations (include listing of non-70 Pine Street facilities/buildings) by Area Municipality:

Bracebridge

Corporate Administration Building Water Treatment Plant Sewage Treatment Plant Sewage Pumping Stations Booster Station Reservoir Maintenance and Storage Buildings Landfill Site Community Services Employment Supports Office - leased 165 Social Housing Units 80 Seniors Affordable Housing Units Long-Term Care Facility Ambulance Station – leased POA Court Services - leased

Gravenhurst

Airport Terminal Building/Office and Norwegian Memorial Centre Water Treatment Plant Sewage Treatment Plant Sewage Pumping Stations Booster Station Reservoir Landfill Site Muskoka Tourism Welcome Centre 211 Social Housing Units Ambulance Station Community Services Employment Supports Office - leased

Huntsville

Water Treatment Plant Sewage Treatment Plant Sewage Pumping Stations Booster Station Reservoir Landfill Site Storage and Maintenance Buildings 178 Social Housing Units Ambulance Station Community Services Employment Supports Office – leased POA Court Services - leased

District of Muskoka Accessibility Plan Update October, 2014

Township of Georgian Bay

Water Treatment Plant Sewage Treatment Plant Sewage Pumping Stations Reservoir Transfer Stations 20 Social Housing Units Ambulance Station

Township of Muskoka Lakes

Water Treatment Plants Sewage Treatment Plants Sewage Pumping Stations Reservoir Port Carling Locks Storage and Maintenance Buildings Transfer Station Ambulance Station - leased

Lake of Bays

Water Treatment Plant Sewage Treatment Plant Transfer Station Sewage Pumping Stations

There are currently over 150 building facilities and work sites under the ownership of service responsibility of The District Municipality of Muskoka. Many of these buildings are not open to the public but an integral part of the services offered by the District to the citizens of Muskoka. Accessibility to staff in these sites will continue to be monitored and amendments considered as required. The District also leases several building facilities and is responsible for ensuring accessibility standards are in place for staff and the public, as required, in these locations. In addition to the above noted, there are 22 buildings with multiple social housing units within them, and an affordable housing apartment complex has recently been developed.

5.0 District of Muskoka’s Commitment to Accessibility

Muskoka is committed to: 1. The continual improvement of access to all municipally-owned facilities, premises and services for all those with disabilities; 2. Delivering excellent and accessible customer services and programs to all residents and visitors; 3. Providing a supportive working environment for its staff; 4. The participation of persons with disabilities in the development and review of its annual Accessibility Plan; 5. Providing equal access to all. Accessibility planning is intended to identify, remove and prevent many types of barriers by a comprehensive review of by-laws, services, policies, procedures, practices and programs to determine what changes are required to make them accessible to everyone - including staff and members of the public with disabilities. The Plan also serves as an educational tool to raise awareness of issues faced by people with disabilities on a daily basis.

District of Muskoka Accessibility Plan Update October, 2014

All Accessibility Plans will strive to balance stakeholder priorities and Muskoka's ability to achieve changes over time, by establishing priorities within budget resources. While the Province requires that no new barriers be created, removal of existing barriers will be phased over a period of time as budgets permit.

5.1 Muskoka Accessibility Advisory Committee (ACC)

Membership

Steve Clement, Chair Muskoka District Councillor, Town of Bracebridge John Klinck District Chair, District of Muskoka (DMM) Fran Coleman Muskoka District Councillor, Town of Huntsville Allen Edwards Muskoka District Councillor, Township of Muskoka Lakes Debbie Kirwin Citizen Member, Town of Huntsville Bob Jones Citizen Member, Town of Bracebridge Sandra Williams-Gosse Citizen Member, Town of Gravenhurst Michael Duben Chief Administrative Officer, DMM Rick Williams Commissioner of Community Services, DMM

ACC Mandate

Mandate of the Accessibility Advisory Committee:

1. Assist the Staff Accessibility Working Group in identifying barriers and working towards solutions for removal of those barriers; 2. Advise Muskoka District Council each year on accessibility issues, including the preparation and implementation of the Accessibility Plan; 3. Advise Muskoka District Council on accessibility for persons with disabilities as to the buildings, structures or premises described in section 12(4) of the Act; 4. Assist the Staff Accessibility Working Group in assessing the effectiveness of the Plan.

The AAC meets as required and play a pivotal role in setting District priorities, reviewing District plans and linking with allied organizations to promote accessibility throughout Muskoka. Please see (Appendix A) for minutes from the Muskoka Accessibility Advisory Committee Meetings.

District of Muskoka Accessibility Plan Update October, 2014

5.2 DMM Staff Accessibility Working Group

Membership

Rick Williams, Chair Commissioner of Community Services Debbie Crowder Corporate Services Jeff Yeo Facilities Management Catherine Glover Human Resources Jean Broere The Pines Long Term Care Annette McLoed Engineering and Public Works Lisa Marden Planning and Economic Development Shonna Caldwell Community Services Joanne Lenze Provincial Offences Farah Chaudary Information Technology

DMM Staff Accessibility Working Group Mandate

1. A comprehensive and ongoing review of all facilities, services, policies, procedures, by-laws, practices and programs to identify barriers; 2. Development and updates of Muskoka's Accessibility Plan and spearheading the accessibility planning process within each department; 3. Identifying and developing strategies to address barrier removal and prevention and recommending priorities; 4. Developing performance measurements for the Plan; 5. Monitoring removal of barriers identified in the Accessibility Plan; 6. Liaison between the Accessibility Advisory Committee and Council.

6.0 District of Muskoka Accessibility Commitments and Achievements

6.0.1 District Level

• The District of Muskoka website has met standards established by the Accessibility for Ontarians with Disabilities Act (AODA) minimum standards as of January 2014. • All District Committee Agenda Package templates will be updated to meet accessibility standards and the FilePro Index has been updated to include all previous years’ available agendas/minutes/reports. The Department will review public feedback to identify barriers and ensure that materials are accessible to users with disabilities. • All District Committee Meetings include the use of microphones for all speakers and the use of PowerPoint presentations for visual aid. It is noted on all agenda packages that hearing-assistive devices can be made available in the Council Chamber and that all agendas and related documents can be reproduced in larger font. The Department will continue to integrate accessibility standards into meeting formats, including creating an accessible meeting checklist to help staff plan inclusive meetings and public events.

District of Muskoka Accessibility Plan Update October, 2014

• Training options will be made available to the new Muskoka District Council members following the October 2014 election, which will address the Accessibility for Ontarians with Disabilities Act (AODA) and, in particular, requirements under the Customer Service Standards which apply to all Public sector organizations. • The District’s Strategic Priorities document will be updated to address accessibility priorities for the District.

6.1 Departmental Level 6.1.1 Human Resources • The corporate Accessibility policy was updated. • A Disability Accommodation policy was developed and implemented for which all employees have received training. This policy and training have also been added to the New Employee Orientation (NEO) program. (Appendix B) • Wording was added to all job postings and the “How to Apply” page on the District of Muskoka website to advise potential candidates and employees with disabilities that accommodation is available at any point in the recruitment process upon request. (Appendix C) • All employees were trained on the Ontario Human Rights Code as it relates to people with disabilities. • Employees have been reminded about the protocols for individual emergency response plans for employees who have a disability and this has been added to our bi-annual refresher training on emergency evacuation procedures. • All employees were trained on the requirements of the Employment Standards Act and this has also been added to the NEO. • The employment offer letter templates have been revised to include wording relative to accommodation. • Human Resources staff is developing a plan to provide customer service training to all District staff which will include an accessibility component.

6.2 Corporate and Emergency Services

6.2.1 Information Technology • Improved accessibility tools and access to information on the District website through the following: www.muskoka.on.ca • Allow user to enlarge/decrease the font on the website; done by providing font buttons on the website; • Administrative users for each department responsible for updating the website have been trained on how to enter text for images so that anyone needing to read what the image portrays can do so; • Larger font was used across all pages on the District’s public facing website; • Images that could not be accessibility compatible have been removed from the District public facing website and this information has been passed on to the administrative users in each department; and • All department administrative users have been advised to update their PDF flow diagrams that were not compatible in order to be accessibility compliant and remove the existing diagrams that are not compliant.

District of Muskoka Accessibility Plan Update October, 2014

• Continued development of extended on-line forms and processes as part of the ongoing website redesign. • Initiatives are being explored to incorporate increased access to District services and programs through various social media avenues.

6.2.2 Provincial Offences

• In 2014 the District constructed a court facility complying with the guidelines for barrier-free design of Ontario Government Facilities, specifically court facilities. (Appendix A) • The Ministry of the Attorney General website for court services directs persons with disabilities to contact a municipal representative for accessibility concerns related to court appearances. • At the District of Muskoka, the Manager of Court Administration is the designated individual and the primary point of contact to accept requests about accessible services and respond to the needs of court users with disabilities.

The type of accessibility-related assistance that is provided depends on the disability, the service that is being used, and the availability of different types of equipment and services. Examples include:

• Hearing-assistive devices • Real-time captioning or Communication-Access Real Time (CART) • Visual language interpretation such as American Sign Language (ASL) or langue des signes Quebecoise (LSQ) • Communication support for people who have difficulty speaking and use alternate ways of communicating • Scheduling of meetings or proceedings in rooms that can accommodate disabilities • Accessible or alternative formats of documents, such as electronic formats, large print, audio, and braille

These are examples only and may not be suitable in all cases. Other requests are also considered if they are needed for disability-related reasons to access or to participate in a court proceeding. Please note that judicial officials have authority over court proceedings and what happens in a court room. Judicial officials are informed of disability-related accommodation for a court appearance

6.2.3 Facilities

• The District, in reviewing its procurement policies, will continue to consider the accessibility of persons with disabilities when purchasing goods and services. • The District will continue to strengthen internal and external signage in order to reduce accessibility barriers, and is currently reviewing the signage at 70 Pine Street. • Consideration is being given to the installation of TV units in all apartment buildings owned and operated by the District for improved access to information on programs and services. • There is intent to initialize a corporate review of all District facilities to develop a plan to ensure accessibility barriers are removed and/or accommodated.

District of Muskoka Accessibility Plan Update October, 2014

6.3 Community Services • Continued improved access to online information on internal and external social services made available through the muskokacommunity.ca website. • Approximately 20 brochures have been published with more underway that promotes increased access to Community Services programs and services. • Renovations and improvements continue at several child care facilities that include capital expenditures to enhance accessibility for disabled children, such as a portable ramp being made available at Bracebridge Children’s Place. • Increased access to programs and services is being provided on a pilot basis through the implementation of the Ontario Works van. • Access to our community offices in Huntsville, Gravenhurst, and Bracebridge is under review and staff is currently in negotiations with the building landlords to install automatic door openers and specifically in Huntsville, to reconstruct the front entrance with a drop curve for wheelchair access. • Improvements to social housing complexes and tenants’ individual living space are evaluated and implemented based on accessibility needs. • The Ontario Works caseload has worked hard to raise the number of ODSP participants in our programming, as well as built relationships with ODSP staff to better leverage these services. (Appendix D) • The 10-year Housing and Homelessness Plan was developed with the following accessibility interests in place: (Appendix E) o Financial assistance to complete accessibility modifications through the Ontario Renovates component of the Investment in Affordable Housing for Ontario program. o Currently evaluating the practice of prioritizing a set number of accessibility modification applications to the top of the chronological approval list. o Accessibility was noted as a pressure in many seniors only accommodations, and solutions for scooter parking are under consideration. o Implementation of Muskoka District Council’s Affordable Housing Initiatives Program to: listen to developers who advocate for determining eligibility on size and selling price, not on Municipal Property Assessment Corporation values; incorporate accessibility and energy efficiency standards into all housing supply initiatives/programs; and include social benefits to tenants as one criteria for proposal assessment. o Advocate for a renewed Social Housing Renovation and Repair Program (SHRRP): to maintain existing assets; to enhance accessibility; to enhance sound insulation between units; and to install energy conserving and green energy products.

District of Muskoka Accessibility Plan Update October, 2014

o Address accessibility pressures in seniors’ housing: Modify several ground floor units by combining two one bedroom units into a single modified unit. Replace ‘lost’ unit with rent supplement in private sector; Install automatic door operators on a phased basis on entry doors of one bedroom apartments. Start with ground floor units and expand to second floor units if elevator is installed; and Convert existing space into scooter parking for tenants.

6.3.1 The Pines Long Term Care

• Skype has been made available so that residents can communicate with long-distance family members. • TV’s have been placed in each resident unit to broadcast news and activities from the Home. • Telemedicine equipment has been set-up to facilitate training and resident care. • All staff completed a topic-specific training package on Accessibility in August 2014. • Resident families have been contacted via email to ask what accessibility concerns or suggestions they might have. The Resident Council is also asked to provide feedback and suggestions several times a year. Staff was asked to provide feedback at three resident home area meetings in 2014. • A new Pines Support wing opened in spring 2014. Facility accessibility guidelines were followed in completing the construction. (Appendix A) • Renovations on a new entrance to The Pines commenced in August 2014 and will provide more information and inclusion to residents and their families. • The contracted company providing transportation services to residents entered into a new contract stipulating that accessibility training would be provided to all drivers on hire and as needed. Staff was also trained to support residents during outings when outside transportation services are utilized. • The Pines Accessibility Plan will be reviewed and updated in 2014/2015

6.3.2 Transportation

• Continue to monitor the Corridor 11 Bus ridership trends and work with the private operator to look at ways of enhancing accessibility features. • Continue to implement the Transportation Plan proposed by LURA consultants to include a range of local low cost services, such as volunteer driver initiatives and accessible taxis. • Promote enhanced access to services of persons on ODSP by facilitating awareness of Community Engagement programs and transportation supports to access those programs.

District of Muskoka Accessibility Plan Update October, 2014

6.4 Engineering and Public Works • As traffic signals are updated, control units capable of accepting Accessible Pedestrian Signals (APS) are installed. APS are installed per special request and Committee approval. Currently, three APS have been installed; 1 in Gravenhurst and 2 in Huntsville. Also, a tactile surface was installed at another stoplight in Huntsville to abide by Section 80.28 of O.Reg. 191/11 of AODA. • Although sidewalks are not a District of Muskoka asset or responsibility, in any project where a sidewalk is not presently ramped, the panels at the intersection are re-graded to remove or reduce obstacles. • The walkway across one gate of the large Port Carling Lock was replaced so as to accept wheelchairs in 2004. Although, pedestrians can cross the smaller lock, the Ministry of Natural Resources has erected a barricade preventing them from crossing over the dam. • The bathroom at the Port Carling Locks had renovations done which improved access. Thresholds were lowered and door access was widened. • The Waste Management Department at the District of Muskoka strives to communicate to residents of Muskoka by the most convenient means necessary for each demographic. Standard municipal waste management guides are mailed via Canada Post to ensure all residents, even those who do not have access to a computer, are equipped with the information they require to optimize their waste management efforts. Traditional radio and print advertisements are executed to reach a broader audience on a more consistent basis. • More modern uses of technology are utilized, such as social media and electronic newsletters, for those who release consent to the Municipality. This enables residents to access the information when it is most convenient, or when required. In addition, more personal, one on one education sessions are also made available for all residents in Muskoka, including home visits and presentations to residents, associations and community groups. • The roundabout at Cedar Lane/Taylor Road was completed in May 2012. It was planned in consultation with the Bracebridge Accessibility Committee to ensure accessibility issues were addressed. The construction included: sidewalks that were ramped where they met the roadway; sidewalk ramps that were grooved for cane detection; splitter islands that act as a pedestrian refuge while crossing; and “Yield to Pedestrians” signage was installed on all four entrances of the roundabout. • Access to depot sites, transfer stations and landfills as well as the reconstruction of the slope of the Port Carling Locks ramp have been considered, but at this point are not addressed due to feasibility issues.

District of Muskoka Accessibility Plan Update October, 2014

6.5 Planning and Economic Development

• Enhancements to the Planning and Economic Development District Website include provision of accessible formats such as large print, recorded audio and electronic formats (i.e. graphics and charts are included in PDF format to allow for processing by Text-to-Speech software). Future enhancements to the Geographic Information System, Muskoka Water Strategy Program and Muskoka Airport websites are anticipated. • Public documents can be made available in the Planning and Economic Development Department in accessible formats: larger font and in digital format (saved to CD) for processing by Text-to-Speech software and the Department will continue to broaden access to public information by continuing to identify, remove, and prevent barriers in the accessibility of our services. • The Muskoka Official Plan Review currently underway has included Official Plan Amendment No. 42 (Vision) which incorporates wording respecting the promotion of improved accessibility for persons with disabilities and the elderly (Appendix F). Further policies respecting accessibility will be incorporated as the review proceeds. Muskoka Tourism Marketing Agency (MTMA) will continue to encourage accessible tourism promotion. An Accessible Tourism Training Workshop was held in partnership with the Tourism Industry Association of Ontario and the Ontario Restaurant Hotel and Motel Association (organized by MTMA and the Town of Bracebridge) to promote accessible customer service for tourist destinations in Muskoka. The Muskoka Tourism Visitor Centre on Highway 11 has been retrofitted and is now compliant with Provincial accessibility standards. A future goal of MTMA will be to produce a ‘Digital Accessible Muskoka Guide’ - an eight- page guide/inventory of all Muskoka tourism-related accessible places and offerings, including: commercial accommodations, retail, restaurants, attractions, events, trails, and activities.

District of Muskoka Accessibility Plan Update October, 2014

Appendix A- Muskoka Accessibility Advisory Committee Agenda's and Minutes

THE DISTRICT MUNICIPALITY OF MUSKOKA

ACCESSIBILITY ADVISORY COMMITTEE

A G E N D A

Meeting No. AAC-1-2012 Thursday, March 22, 2012 10:00 a.m. Birch Room, District Administration Building ______

1. CALL TO ORDER

2. DECLARATION OF PECUNIARY INTERESTS

3. REVIEW OF MINUTES FOR CORRECTNESS AAC-2-2011 – October 24, 2011

4. ADMINISTRATIVE MATTERS

a) Accessibility Plan Update 2012

Recommendation

THAT Muskoka District Council approve the submission of the attached Accessibility Plan Update 2012 to the Province of Ontario for feedback and discussion with Provincial officials.

b) Provision of Training and Related Information on Legislation/Regulations for District Council Members Report No. AAC-1-2012-1

Recommendation

This report has been submitted for discussion purposes only.

c) Availability of Accessibility Advisory Committee Members to Tour and Make Recommendations Related to District Services and District Service Sites Report No. AAC-1-2012-2

Recommendation

This report has been submitted for discussion purposes only.

5. NEW BUSINESS

6. ADJOURNMENT

Recommendation

THAT the Accessibility Advisory Committee adjourns to meet again at the call of the Chair. THE DISTRICT MUNICIPALITY OF MUSKOKA

ACCESSIBILITY ADVISORY COMMITTEE

MEETING NO. AAC-2-2011

PLACE: Council Chamber, District Administration Building

TIME: 1:30 p.m. (tour followed by meeting)

DATE: October 24, 2011

PRESENT: Committee Chair S. Clement; Members F. Coleman, A. Edwards, B. Jones, D. Kirwin

ABSENT: S. Williams-Gosse

OFFICIALS PRESENT: R. Williams, Commissioner of Community Services; D. Crowder, District Clerk

ALSO PRESENT: M. Malcolm, Manager of Programs; T. DaSilva, Employment Case Manager

ADMINISTRATIVE MATTERS

Prior to the meeting commencing, Committee members toured McVittie Place - the new seniors’ apartment complex located at 102 Pine Street; and the recent modifications to the District Administration building reception area.

CALL TO ORDER

Committee Chair Clement called the meeting to order at 2:24 p.m.

DECLARATION OF PECUNIARY INTERESTS

None were declared.

ADMINISTRATIVE MATTERS a) Process for input to 2012 Accessibility Priorities and Budget Report No. AAC-2-2011-2

Mr. Williams highlighted his report advised that this is an annual Committee process and noted that the next meeting will focus on the Committee’s 2012 priorities for inclusion in the budget. b) Transportation Initiative Report No. AAC-2-2011-3 INVITED PRESENTATION a) LURA Consulting Inc. Re: Muskoka Transportation: Highlights of Current Conditions and Best Practices Research

Ms. Sandra Znajda presented a digital presentation via teleconference. Ms. Znajda answered questions regarding the Committee’s involvement; and logistics with starting up the program.

Mr. Williams added that the District would be looking for the assistance of a partner to access funds through the Ontario Trillium Foundation as municipalities are not eligible to access these grants. He noted that having accessible transportation is one component of the challenges facing Muskoka; adding that other factors include geographic location; age and financial status.

To access the LURA Consulting Inc.’s presentation, please click on the following link: https://muskoka.civicweb.net/Documents/DocumentDisplay.aspx?ID=17600

INFORMATION ITEM

The following item was provided for Committee’s information: a) The 4th Annual Muskoka Wide Conference for Accessibility AAC-2-2011-INFO-A

ADJOURNMENT

The meeting adjourned at 3:24 p.m. Mr. Williams proposed that the next meeting could occur on December 5th if that worked for everyone and that Ms. Malcolm would co-ordinate that date.

Moved by D. Kirwin and seconded by B. Jones P3/2011-AAC

THAT the Accessibility Advisory Committee adjourns to meet again at the call of the Chair.

Carried.

______District Clerk

ACCESSIBILITY PLAN UPDATE

2012

The District Municipality of Muskoka March 20, 2012 2012 Accessibility Plan Update

Table of Contents

Ontarians with Disabilities Act, 2001……………………………………………………………1 Definitions of Persons with Disabilities ...... 1 Definitions of Barriers to Persons with Disabilities ...... 2

Accessibility for Ontarians with Disabilities Act, 2005 ...... 2 Municipal Requirements ...... 3

The District Municipality of Muskoka ...... 3 General Overview…………………………………………………………………………………3 Municipal Government……………………………………………………………………………3 Municipal Service Locations by Area Municipality…………………………………………….4

Muskoka Accessibility Advisory Committee………………………………………………….6

Staff Accessibility Working Group………………………………………………………………7

Commitment to Accessibility…………………………………………………………………….8

Recent Accessibility Priorities and Achievements…………………………………………..8 District Level……………………………………………………………………………………….8 Departmental Level……………………………………………………………………………….9 Corporate and Emergency Services…………………………………………………………9 Community Services………………………………………………………………………….10 Engineering and Public Works………………………………………………………………12 Planning and Economic Development……………………………………………………..13

Appendices Appendix A Accessible Customer Services Standards Policy……………………………...15

The District Municipality of Muskoka March 20, 2012 2012 Accessibility Plan Update

Ontarians With Disabilities Act, 2001

The Ontarians with Disabilities Act, 2001 was passed into legislation by the Government of Ontario on December 31, 2001. The Act ensures that persons with disabilities have improved opportunities and provides for their involvement in the identification, removal and prevention of barriers to their full participation in life. In September 2002 the Lieutenant Governor proclaimed that all municipalities must have a municipal accessibility plan adopted and published by no later than September 30, 2003.

Definition of Persons With Disabilities

The Ontarians with Disabilities Act, 2001 defines persons with disabilities in the following manner, which is the same definition used in the Ontario Human Rights Code.

A "disability" is: a) Any degree of physical disability, infirmity, malformation or disfigurement caused by bodily injury, birth defect or illness and includes, but is not limited to: diabetes mellitus; epilepsy; a brain injury; any degree of paralysis; amputation; lack of physical co-ordination; blindness or visual impediment; deafness or hearing impediment; muteness or speech impediment; or physical reliance on a guide dog or other animal, or on a wheelchair or other remedial appliance or devise; b) A condition of mental impairment or a developmental disability; c) A learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language; d) A mental disorder; or e) An injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.

The District Municipality of Muskoka March 20, 2012 2012 Accessibility Plan Update

Definition of Barriers to Persons with Disabilities

The Ontarians with Disabilities Act, 2001 defines a "barrier" as anything that stops a person with a disability from fully taking part in society because of that disability. Some barriers include: • physical barriers, e.g. a step at the entrance to a store; • architectural barriers, e.g. no elevators in a building of more than one floor; • information or communications barriers, e.g. a publication that is not available in large print; • attitudinal barriers, e.g. assuming people with a disability can't perform a certain task when in fact they can; • technological barriers such as traffic lights that change too quickly before a person with a disability has time to get through the intersection; and • barriers created by policies or practices, for instance not offering different ways to complete a test as part of job hiring.

Accessibility for Ontarians with Disabilities Act, 2005

The Accessibility for Ontarians With Disabilities Act, 2005 (AODA) provides for the development of standards in order to achieve accessibility for Ontarians with disabilities with respect to goods, services, facilities, accommodation, employment, buildings, structures and premises on or before January 1, 2025.

There will be a transition period during which government and parts of the broader public sector will continue to have planning and other obligations under the Ontarians with Disabilities Act, 2001 until they are repealed. The planning requirements of the ODA, 2001 will not be repealed until they have been replaced by standards under the new act.

The Minister responsible for the AODA is required to establish a process to develop and implement all accessibility standards necessary to achieving the purposes of this Act. Within this process, standards development committees are established by the Minister to develop proposed accessibility standards.

Persons or organizations may be required to meet more than one accessibility standard under the AODA.

The District Municipality of Muskoka March 20, 2012 2012 Accessibility Plan Update

Under the AODA, Ontario Regulation 429/07 entitled “Accessibility Standards for Customer Service” came into force on January 1, 2008. That Regulation establishes accessibility standards specific to customer service for public sector organizations and other persons or organizations that provide goods and services to members of the public or other third parties. A copy of The Accessible Customer Services Standards Policy for The District Municipality of Muskoka is attached to the Plan as Appendix A.

Municipal Requirements

The ODA requires that municipal accessibility plans address barriers in the municipality’s by-laws, policies, programs, practices and services in the following ways:

The District Municipality of Muskoka

General Overview

The District Municipality of Muskoka has an area of approximately 4,035 square kilometers and is situated 160 kilometres north of Toronto. Muskoka, long recognized as a premier tourism area, is also well supported by a diversified industrial, commercial and service industry base.

The District of Muskoka provides both its seasonal and year-round residents with exceptional lifestyle opportunities.

Municipal Government

The District Municipality of Muskoka March 20, 2012 2012 Accessibility Plan Update

Georgian Bay, Town of Gravenhurst, Township of Muskoka Lakes, and the Town of Bracebridge.

Stretching from Georgian Bay in the west, to Algonquin Park in the east and from the Severn River in the south to north of Huntsville and MacTier, Muskoka covers approximately 381,619 hectares (944,600 acres). Based on 2006 Assessment information, the population comprises 133,661 persons, of which 57,563 are permanent residents and 76,098 are seasonal.

A 22 member Council who are elected every four years through the municipal election process governs Muskoka.

The District Chair is elected directly by District Council. The remainder of Council is comprised of the Mayors of the 6 Area Municipalities and 16 District Councillors who also sit on the Area Municipal Councils.

The District Municipality of Muskoka provides a wide range of services for its citizens. Currently the services are organized within four departments - Corporate and Emergency Services, Community Services, Planning and Economic Development and Engineering/Public Works. The District employs more than 350 full-time and part-time employees throughout its operations.

Municipal Service Locations (include listing of non-70 Pine Street facilities/buildings) by Area Municipality

Bracebridge

The District Municipality of Muskoka March 20, 2012 2012 Accessibility Plan Update

Gravenhurst

Huntsville

Township of Georgian Bay

Water Treatment Plant Sewage Treatment Plant Sewage Pumping Stations Reservoir Transfer Stations 20 Social Housing Units Ambulance Station

Township of Muskoka Lakes

Water Treatment Plants Sewage Treatment Plants

The District Municipality of Muskoka March 20, 2012 2012 Accessibility Plan Update

Sewage Pumping Stations Reservoir Port Carling Locks Storage and Maintenance Buildings Transfer Station Ambulance Station - leased

Lake of Bays

Water Treatment Plant Sewage Treatment Plant Transfer Station Sewage Pumping Stations

Muskoka Accessibility Advisory Committee (ACC)

Under By-Law 2002-62, enacted on October 21, 2002, Muskoka District Council established an Accessibility Advisory Committee pursuant to section 12 of the Ontarians with Disabilities Act, S. O. 2001, c.32.

Members of the Accessibility Advisory Committee for the current term of District Council are:

Steve Clement, Chair Muskoka District Councillor, Town of Bracebridge Fran Coleman Muskoka District Councillor, Town of Huntsville Allen Edwards Muskoka District Councillor, Township of Muskoka Lakes

Debbie Kirwin Citizen Member, Town of Huntsville Sandra Williams-Gosse Citizen Member, Town of Gravenhurst Bob Jones Citizen Member, Town of Bracebridge

The District Municipality of Muskoka March 20, 2012 2012 Accessibility Plan Update

Mandate of the Accessibility Advisory Committee:

• Assist the Staff Accessibility Working Group in identifying barriers and working towards solutions for removal of those barriers; • Advise Muskoka District Council each year on accessibility issues, including the preparation and implementation of the Accessibility Plan; • Advise Muskoka District Council on accessibility for persons with disabilities as to the buildings, structures or premises described in section 12(4) of the Act; • Assist the Staff Accessibility Working Group in assessing the effectiveness of the Plan.

The AAC meets as required and play a pivotal role in setting District priorities, reviewing District plans and linking with allied organizations to promote accessibility throughout Muskoka.

Staff Accessibility Working Group

A Staff Accessibility Working Group was established in Muskoka in 2003 and membership expanded in 2004 and 2007 to include representation from departments within The District Municipality of Muskoka.

2012-2013 membership includes:

Rick Williams Commissioner of Community Services Catherine Glover Manager, Human Resources Ellen Bruder Executive Assistant, Administration Jeff Yeo Manager, Facilities Services Kara Ford Confidential Secretary, Public Works Leanna Kerswell Manager, Customer Service and Administrative Support, Community Services Marnie Hudswell Solicitor, Legal Lorna Ethier Support Services Manager, The Pines Taylor Elgie Planner, Planning and Economic Development

Mandate of the Staff Accessibility Working Group

• A comprehensive and ongoing review of all facilities, services, policies, procedures, by-laws, practices and programs to identify barriers; • Development and updates of Muskoka's Accessibility Plan and spearheading the accessibility planning process within each department; • Identifying and developing strategies to address barrier removal and prevention and recommending priorities; • Developing performance measurements for the Plan; • Monitoring removal of barriers identified in the Accessibility Plan; • Liaison between the Accessibility Advisory Committee and Council.

The District Municipality of Muskoka March 20, 2012 2012 Accessibility Plan Update

Commitment to Accessibility

Muskoka is committed to:

• The continual improvement of access to all municipally-owned facilities, premises and services for all those with disabilities; • Delivering excellent and accessible customer services and programs to all residents and visitors; • Providing a supportive working environment for its staff; • The participation of persons with disabilities in the development and review of its annual Accessibility Plan; • Providing equal access to all.

Accessibility planning is intended to identify, remove and prevent many types of barriers by a comprehensive review of by-laws, services, policies, procedures, practices and programs to determine what changes are required to make them accessible to everyone - including staff and members of the public with disabilities. The Plan also serves as an educational tool to raise awareness of issues faced by people with disabilities on a daily basis.

Recent Accessibility Priorities and Achievements

District Level

The District Municipality of Muskoka has attempted to identify, remove and prevent barriers to persons with disabilities in recent years. Some of these initiatives include:

• Council agendas, reports, minutes, information and forms are available electronically through the website to increase accessibility for members of the public and staff.

• A wheelchair is available for use at the District Administration office, 70 Pine Street, Bracebridge.

• Training options will be made available to the new Muskoka District Council members addressing the Accessibility for Ontarians with Disabilities Act (AODA) and, in particular, requirements under the Customer Service Standards which apply to all Public sector organizations.

The District Municipality of Muskoka March 20, 2012 2012 Accessibility Plan Update

• Participation by members of the Muskoka Accessibility Advisory Committee (AAC) at District wide and Regional Forums to discuss accessibility issues and focus on strengthening the Committee’s advisory role and providing tools to work effectively with local Councils.

• AAC was instrumental in ensuring McVittie Place, a seniors affordable housing complex built in 2011, was constructed with the latest and most accessible features. This Committee will provide input on an ongoing basis regarding all of the District’s buildings, including the design and construction of The Pines support building, the Bracebridge Ambulance Station and the POA Court House.

• Continuing revision of the District’s communication material with a sensitivity to accessibility issues. The District continues to utilize a range of media (radio, newspaper, notices, etc.) to communicate with the public. The District’s website provides greater access to information on our programs and services, Council agendas, minutes, by-laws, etc. Muskoka will continue to work to improve access to those with disabilities to this website.

• The District will continue to enhance the visibility and function of the Muskoka Accessibility Advisory committee and ensure that it establishes priorities for the District and provides advice to District Council. The AAC will also develop a program of consultation with persons with disabilities through representative associations.

• The District will continue to improve accessibility through investigating barrier free standards within District facilities (i.e. department entrance doors).

Departmental Level

Corporate and Emergency Services (Responsibilities include Emergency Management, Ambulance Services, Provincial Offences, Finance, Human Resources, Legal Services, and Facilities)

• Provincial Offences Administration (POA) and Prosecutions endeavour to provide accommodations for members of the public, defendants and agents/counsel upon notice. Advance notice may be required in order to arrange for certain types of accommodation and the types of accommodation available will be dependent on the disability, the purpose of the individual’s attendance at POA Court and the availability of different types of equipment and services.

• POA Administration provides individuals upon request with a disability who require accessible services or accommodation in a provincial courthouse with contact information for the Ministry of the Attorney General’s Accessibility Coordinator and will work with the provincial Accessibility Coordinator in an effort to meet the needs of the individual.

The District Municipality of Muskoka March 20, 2012 2012 Accessibility Plan Update

• The District will continue the review of hiring practices as part of an ongoing review of Human Resources policies and practices.

• The District developed an implemented an Early and Safe Return to Work program for employees. This program aids in identifying modified work opportunities for employees who have incurred a work-related injury that may require temporary accommodation.

• All employees have been trained on the Customer Service Standards and this training has been incorporated into the New Employee Orientation.

• The District has complied with the AODA requirement to provide individual emergency response plans for employees who have advised us of a disability and has incorporated this into the New Employee Orientation.

• In 2013, the District will begin a formal review of employment practices and policies including, recruitment, assessment and selection processes, return to work processes, and performance management, career development and advancement and redeployment processes.

• Renovated front reception and payment area and installed lower counters which enhanced visibility and customer service. Included new accessible section for payment purposes.

• The District, in review of its procurement policies, will continue to consider the accessibility of persons with disabilities when purchasing goods and services.

• The District will continue to identify capital requirements to meet identified priorities.

• Continued development of extended on-line forms and processes as part of a ongoing website redesign.

• A Inspection Review/Property List was completed in 2008 and will be utilized as a tool for establishing ongoing timeframes for inspection of District facilities. At the time of inspection, the Building Assessment Checklist (developed in 2007) will be utilized.

Community Services (Responsibilities include Ontario Works, Early Learning and Child Care, Social Housing, Affordable Housing and Homelessness Initiatives, Long-Term Care)

• Improved access to information on programs and services continues to be provided through the District’s website. In addition, Community Services has facilitated interagency access to information through the development of a new

The District Municipality of Muskoka March 20, 2012 2012 Accessibility Plan Update

website CommunityInformationMuskoka.ca and a social networking tool “Muskoka Dock Talk” in 2011.

• The Provincial Housing and Homelessness Plan Requirements, pursuant to the Housing Services Act, 2011, Regulations made under the Act and the Housing Policy Statement, requires each Service Manager shall develop a plan to address Housing and Homelessness which encompasses a 10-year period and is reviewed and updated at least once every 5 years. The planning process must incorporate public consultations addressing the housing needs of victims of domestic violence and persons with disabilities. This process will take place in 2012-2013.

• Renovations and improvements continue to several child care programs (District operates as a service manager for Early Learning and Child Care programs). Some of these minor capital expenditures enhance accessibility for disabled children.

• The District, through the Ontario Works program, provides significant supports to persons with disabilities, particularly those in receipt of the Ontario Disability Support Program (ODSP). The purpose of these services is to increase employability and decrease social isolation. There are over 100 ODSP clients involved in Ontario Works.

• Community Services operates three Employment Support offices in Huntsville, Gravenhurst and Bracebridge, all of which are fully accessible.

• Flooring in resident rooms and dining rooms which presented a potential tripping hazard and limited general accessibility and ease of movement throughout The Pines have been replaced.

• Information/communication barriers at The Pines have been reduced through the implementation of a larger information board, allowing more positing of larger font information; the installation of a communication television at the front that is constantly updated to provide current information for staff, residents and visitors; the purchase of an oversized magnifier to allow more people to enjoy the full range of print books available; and the purchase and implementation of print and pictoral communication boards which have enhanced the level of communication between residents with physical challenges and staff.

• The Pines purchased a dedicated resident computer with internet access as previously there was not one available for residents.

• The purchase and installation of a sink that is able to move up and down has allowed for enhanced accessibility of hair washing for The Pines residents.

• An audio version of The Pines admission package has been developed for people with visual impairments.

The District Municipality of Muskoka March 20, 2012 2012 Accessibility Plan Update

• To provide The Pines residents, staff and families more of a voice related to ethics committee agenda items, an ethics committee submission form has been made available.

• The Pines is in the process of looking at alternate options for developing a virtual tour for the website which would allow enhanced “touring” access.

• The Pines is working towards reducing architectural/structural barriers including: reviewing alternate products which will allow a smoother transition across thresholds from indoors to outdoors for residents manoeuvring wheelchairs; acquiring height adjustable dining tables to accommodate hemi-height wheelchairs or oversized geri-chairs; removing “door closers” to enable easier entry and exit to and from the washrooms; and reviewing alternate products compatible with entry system with larger key pad as the small size key pad at the front entrance presents a challenge to some visitors and residents.

• The Pines is investigating options for implementation of short circuit connection from the chapel and central activity room to residents personal televisions who do not like to physically leave their room.

• The Pines will be assessing the needs of their resident and visitor population and looking at accessing some items to help address deficits related to aphasia.

• An elevator has been installed at 175 Lofty Pines Drive, Gravenhurst, a two-storey walk-up apartment building for seniors. The elevator provides improved access to the 16 apartments on the second floor.

• An elevator is being installed at 2 Sabrina Park, Huntsville, a three-storey walk-up apartment building for families, seniors and singles. It will service 32 apartments on the top two floors.

• An elevator is being installed at 14 Meadow Park Drive, Huntsville, a two-storey walk-up apartment building for adults. It will service 15 apartments on the second floor.

• 102 Pine Street, Bracebridge is a seniors affordable housing complex built in 2011. The Design Committee was able to implement the latest and most accessible features in all 80 apartments. The building has 10 fully modified units, 7 one bedroom and 3 two bedroom.

Engineering and Public Works (Responsibilities include design, engineering, construction, operation, maintenance and repair of water treatment, storage and distribution systems; sewage collection, transmission and treatment systems; transportation related facilities including District

The District Municipality of Muskoka March 20, 2012 2012 Accessibility Plan Update

roads and bridges, Port Carling locks and James Bartleman Island Park; and waste management systems including the collection, processing, diversion and disposal of garbage and recyclable materials)

• As traffic signals are updated, control units capable of accepting Accessible Pedestrian Signals (APS) are installed.

• Although sidewalks are not a District of Muskoka asset or responsibility, in any project where a sidewalk is not presently ramped, the panels at the intersection are re-graded to remove or reduce obstacles.

• As depot sites, transfer stations and landfills are upgraded, accessibility is a parameter considered in the redesigning of the facilities (ramps, open top bear bins, etc.)

• In the fall of 2004, the walkway across one gate of the large Port Carling Locks was replaced to accept wheelchairs. Although pedestrians can cross the smaller locks, the Ministry of Natural Resources prevents them from crossing over to the dam, thus there are no plans for change at this location.

• The slope of the ramp at the Port Carling Locks is a concern, and the District of Muskoka has identified a project in its capital forecast that will address this issue. However, it should be noted that it is scheduled more than 10 years into the future.

• The Department will continue to enhance access to public information on recycling and waste management using a variety of communication tools including broadcast and social media and the corporate website.

Planning and Economic Development (Responsibilities include District Policy Planning, Development Approval and Review, Economic Development, Muskoka Water Strategy Program, Geographic Information System and 911 Civic Addressing Programs, and the Muskoka Airport and Little Norway Memorial)

• Continue to broaden access to public information and documents though enhancements to the website.

• The department encourages the inclusion of design concepts in building and planning approvals which facilitate access to all members of society.

• Accessibility standards will be implemented and encouraged through the review of any forthcoming urban design guidelines.

The District Municipality of Muskoka March 20, 2012 2012 Accessibility Plan Update

• During the Muskoka Official Plan review, policy respecting accessibility will be proposed.

• Facilities which cater to the public are encouraged to be located in areas easily accessible to all members of the public.

• Muskoka will lead the way in accessible tourism promotion by producing an inventory of all tourism related accessible places and offerings, including commercial accommodations, retail, restaurants, attractions, events, trails and activities.

The District Municipality of Muskoka March 20, 2012 2012 Accessibility Plan Update

Appendix A

Accessible Customer Service Standards Policy

The District Municipality of Muskoka March 20, 2012 2012 Accessibility Plan Update

THE DISTRICT MUNICIPALITY OF MUSKOKA

Accessible Customer Service Standards Policy Required for the Implementation of the Accessibility for Ontarians with Disabilities Act (AODA 2005)

1. Purpose / Background Information

2. Application and Scope of Policy

3. Definitions

4. Policy Statement

5. General Principles a. The Provision of Goods and Services to Persons with Disabilities b. Communication with Persons with Disabilities c. Notice of Temporary Disruptions in Services and Facilities d. Assistive Devices and Other Measures that Assist with Accessibility e. Service Animals f. Support Persons g. Training h. Feedback

6. Availability and Format of Document Required by the Accessibility Standards for Customer Service (Ontario Regulation 429/07)

7. Notice of Availability of Documents

Accessible Customer Service Policy Page 1

1. PURPOSE / BACKGROUND INFORMATION

The Accessibility for Ontarians with Disabilities Act, 2005 (the “AODA”) is a Provincial Act with the purpose of developing, implementing and enforcing accessibility standards in order to achieve accessibility to persons with disabilities with respect to goods, services, facilities, accommodation, employment, building, structures and premises.

This policy is drafted in accordance with the Accessibility Standards for Customer Service (Ontario Regulation 429/07) and addresses the following:

The provision of goods and services to persons with disabilities; The use of assistive devices by persons with disabilities; The use of service animals by persons with disabilities; The use of support persons by persons with disabilities; Notice of temporary disruptions in services and facilities; Training; Customer feedback regarding the provision of goods and services to persons with disabilities; and Notice of availability and format of documents.

2. APPLICATION AND SCOPE OF POLICY

This policy applies to all persons who deal with members of the public or other third parties on behalf of The District Municipality of Muskoka (Muskoka), whether the person does so as an employee, member of Council, agent, volunteer, student on placement, or otherwise and all persons who participate in developing Muskoka’s policies, practices and procedures governing the provision of goods and services to members of the public or other third parties.

The District Municipality of Muskoka will develop policies, procedures and practices which address dignity, independence, integration and equality of opportunity. These policies, procedures and practices will comply with the legislative requirements prescribed under the Accessibility for Ontarians with Disabilities Act (AODA) and promote accessibility.

Accessible Customer Service Policy Page 2

3. DEFINITIONS

Assistive Device A device used to assist persons with disabilities in carrying out activities or in accessing the services of persons or organizations covered by the Customer Service Standard.

The District The District Municipality of Muskoka.

Disability (a) Any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes, mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device, (b) A condition of mental impairment or a developmental disability, (c) A learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language, (d) A mental disorder, or (e) An injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.

Guide Dog A guide dog as defined in Section 1 of the Blind Persons’ Rights Act is a dog trained as a guide for a blind person and having qualifications prescribed by the regulations under the Blind Persons’ Rights Act.

Nurse A Registered Nurse or Registered Practical Nurse who is a registered member in good standing with the college of Nurses of Ontario.

Service Animal Any animal used by a person with a disability for reasons relating to the disability where it is readily apparent that the animal is used by the person for reasons relating to his or her disability; or where the person provides a letter from a physician or nurse confirming that he or she requires the animal for reasons relating to his or her disability; or a valid identification card signed by the Attorney General of Canada or a certificate of training from a recognized guide dog or service animal training school.

Support Person A person who accompanies a person with a disability in order to assist him or her with communication, mobility, personal care, or medical needs or with access to goods or services.

Accessible Customer Service Policy Page 3

4. POLICY STATEMENT

The District Municipality of Muskoka is committed to providing quality goods and services that are accessible to all persons that we serve.

5. GENERAL PRINCIPLES

a. The Provision of Goods and Services to Persons with Disabilities

The District Municipality of Muskoka will use reasonable efforts to ensure that its policies, practices and procedures are consistent with the following principles:

Muskoka’s goods and services are provided in a manner that respects the dignity and independence of persons with disabilities. Persons with disabilities are given an opportunity equal to that of persons without disabilities to obtain, use or benefit from Muskoka’s goods and services.

b. Communication with Persons with Disabilities

When communicating with a person with a disability, the District will do their best to do so in a manner that takes into account the person’s disability.

c. Disruption of Services

The District is aware the operation of its services and facilities is important to the public. However, temporary disruptions in Muskoka’s services and facilities may occur due to reasons that may or may not be within Muskoka’s control or knowledge.

The District Municipality of Muskoka will make reasonable effort to provide notice of the disruption to the public, including information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if any, that may be available.

If there is a disruption in a particular facility or service used to allow a person with a disability to access goods or services, Muskoka will give notice of the disruption to the public by posting in a conspicuous place on the premises of the District facility, or on the District’s website (www.muskoka.on.ca) or by any other method that may be reasonable under the circumstances.

If the disruption is anticipated, Muskoka will provide a reasonable amount of advance notice of the disruption. If the disruption is unexpected, notice will be provided as soon as possible.

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d. Assistive Devices and other Measures that Assist with Accessibility

A person with a disability may provide their own assistive device for the purpose of obtaining, using and benefiting from Muskoka’s goods and services. Exceptions may occur where Muskoka has determined that the assistive device may pose a risk to the health and safety of a person with a disability or the health and safety of others on the premises.

It should be noted that it is the responsibility of the person with a disability to ensure that his or her assistive device is operated in a safe and controlled manner at all times.

e. Service Animals

If a person with a disability is accompanied by a guide dog or other service animal, Muskoka will permit the person to enter the premises with the animal and keep it with him or her, unless the animal is otherwise excluded by law from the premises. If a service animal is excluded by law, Muskoka will look to what alternate means are available to enable the person with a disability to obtain, use or benefit from Muskoka’s goods and services.

Muskoka may request the person with a disability for proof that the animal is a service animal if it is not readily apparent that the animal is a service animal. This proof may in the form of a letter from a physician or nurse confirming that the person requires the animal for reasons relating to his or her disability. Muskoka may also request a valid identification card signed by the Attorney General of Canada or a certificate of training from a recognized guide dog or service animal training school.

It is the responsibility of the person with a disability to ensure that his or her service animal is kept in control at all times.

f. Support Persons

A person with a disability may enter premises owned and/or operated by Muskoka with a support person and have access to the support person while on the premises.

Muskoka may require a person with a disability to be accompanied by a support person while on its premises, but only if a support person is necessary to protect the health or safety of the person with a disability or the health of safety of others on the premises.

When a support person is accompanying a person with a disability to obtain, use or benefit from Muskoka’s goods and services, the support person will be permitted to attend at no charge where an admission fee is applicable

Accessible Customer Service Policy Page 5

Where fees for goods and services are advertised or promoted by Muskoka, it will provide advance notice of the amount payable, if any, with respect to the support person.

g. Training

The District Municipality of Muskoka will ensure that all persons to whom this policy applies, including employees, volunteers, agents, and others who deal with the public or other third parties, and those involved in developing customer service policies, practices and procedures, receive Accessibility Awareness Training as soon as practicable upon an individual being assigned the applicable duties. Training will also be provided on an ongoing basis as changes occur to Muskoka’s policies, procedures and practices governing the provision of goods and services to persons with disabilities.

The content of the training will include:

A review of the purposes of the AODA;

The requirements of the Accessibility Standards for Customer Service (Ontario Regulation 429/07);

Instruction on Muskoka’s policies, procedures and practices pertaining to the provision of goods and services to persons with disabilities;

How to interact and communicate with persons with various types of disabilities;

How to interact with persons with disabilities who use assistive devices or who require the assistance of a support person or service animal; and

Information about any equipment or devices available on Muskoka’s premises that may help with the provision of goods or services to persons with disabilities.

Training Records

Muskoka will keep records of the training, including the date on which training is provided and the number of individuals to whom it is provided. The names of individuals trained will be recorded for training administration purposes, subject to the Municipal Freedom of Information and Protection of Privacy Act (“MFIPPA”).

Accessible Customer Service Policy Page 6

h. Feedback

The public can provide feedback on the accessibility of the provision of goods and services by The District Municipality of Muskoka through the Accessibility Advisory Committee:

a) By mail or in person: 70 Pine Street, Bracebridge, ON P1L 1N3 b) By telephone to: (705) 645-2231, Ext. 239 c) By email to: [email protected]

Feedback will be responded to within 7 days (one week) of its receipt by The District Municipality of Muskoka.

6. AVAILABILITY AND FORMAT OF DOCUMENTS REQUIRED BY THE ACCESSIBILITY STANDARDS FOR CUSTOMER SERVICE (Ontario Regulation 429/07)

All documents required by the Accessibility Standards for Customer Service, including Muskoka’s Accessible Customer Services policies, procedures and practices, notices of temporary disruptions, training records, and written feedback process are available upon request, subject to MFIPPA.

When a document is provided to a person with a disability, Muskoka will make every effort to provide the document, or the information contained in the document, in a format that takes the person’s disability into account.

7. NOTICE OF AVAILABILITY OF DOCUMENTS

Notice of the availability of all documents required by the Accessibility Standards for Customer Service will be posted on The District Municipality of Muskoka’s website (www.muskoka.on.ca) and available through the Clerk’s Department.

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COMMUNITY SERVICES DEPARTMENT 70 PINE STREET, BRACEBRIDGE, ONTARIO P1L 1N3 Telephone (705) 645-2412 Fax (705) 645-5319 1-800-461-4210 (705 area code) www.muskoka.on.ca

TO: Chair and Members Accessibility Advisory Committee

FROM: Rick Williams Commissioner of Community Services

DATE: March 19, 2012

SUBJECT: Provision of Training and Related Information on Legislation/Regulations for District Council Members

REPORT NO: AAC-1-2012-1

RECOMMENDATION

This report has been submitted for discussion purposes only.

ORIGIN

During the 2006 to 2010 term of District Council, considerable investment occurred in providing District Council and staff with:

 information on the legislative requirements within the Accessibility for Ontarians with Disabilities Act (AODA), 2005;  information on phased implementation and regulations within the Act; and  information on disabilities and their limitations (including ‘invisible’ issues related to accessibility) and training related to sensitivity.

ANALYSIS

In the new term of District Council (2010 to 2014) there continues to be orientation and information available for new staff, but there has not been any concerted effort to promote information related to AODA impacts at the District level to District Council (Towns and Townships may have provided some information on local needs and initiatives).

Input from the Accessibility Advisory Committee and ideas on this topic are requested.

Respectfully submitted,

Rick Williams Commissioner of Community Services

Page 1

COMMUNITY SERVICES DEPARTMENT 70 PINE STREET, BRACEBRIDGE, ONTARIO P1L 1N3 Telephone (705) 645-2412 Fax (705) 645-5319 1-800-461-4210 (705 area code) www.muskoka.on.ca

TO: Chair and Members Accessibility Advisory Committee

FROM: Rick Williams Commissioner of Community Services

DATE: March 19, 2012

SUBJECT: Availability of Accessibility Advisory Committee Members to Tour and Make Recommendations Related to District Services and District Service Sites

REPORT NO: AAC-1-2012-2

RECOMMENDATION

This report has been submitted for discussion purposes only.

ORIGIN

The Accessibility Advisory Committee is required to review all new building plans or advanced building renovation plans and provide related advice to District Council.

Recently this has involved the review of initiatives such as:

 the Norway Memorial addition at Muskoka Airport,  McVittie Place (Seniors Affordable Housing at 102 Pine Street, Bracebridge), and  renovations in Reception and exterior signage at 70 Pine Street (District Administration Building).

ANALYSIS

The Accessibility Advisory Committee could also choose to review other District service sites and renovations and to make notations and recommendations for future priorities.

For 2012, it may be beneficial to tie in District site visits as part of the ‘good weather’ meeting dates in 2012. Examples may be:

June 2012  Review Social Housing sites and recent elevator and related service improvements (Sabrina Park, District Social Housing 178 sites).  Tour review services at Community Services Employment Office, Huntsville.  Tour related buildings (Ambulance Station, Huntsville).

September 2012

 Tour 211 Social Housing units and Non-Profit and Co-op Housing sites in Gravenhurst.

Page 1

 Tour Community Services Employment Office, Gravenhurst.  Tour Ambulance Station, Gravenhurst.  Tour Muskoka Tourism Welcome Centre, Kilworthy.

Each of these tour periods would be for 90-120 minutes prior to the regular business of the Accessibility Advisory Committee.

Comments and suggestions on this plan are welcome.

Respectfully submitted,

Rick Williams Commissioner of Community Services

Page 2

THE DISTRICT MUNICIPALITY OF MUSKOKA

ACCESSIBILITY ADVISORY COMMITTEE

A G E N D A

Meeting No. AAC-2-2012 Thursday, December 6, 2012 1:30 p.m. Council Chamber, District Administration Building ______

1. CALL TO ORDER

2. DECLARATION OF PECUNIARY INTERESTS

3. REVIEW OF MINUTES FOR CORRECTNESS AAC-1-2012 March 22, 2012

4. ADMINISTRATIVE MATTERS

a) Integrated Accessibility Standards 2013-2014 Report No. AAC-2-2012-1

Recommendation

THAT District Council approve the attached report that outlines the process and standards related to accessibility and also the consultation and communication related to the Accessibility for Ontarians with Disabilities Act (AODA).

b) ODSP Link to Municipal Delivery and Social Assistance Review Report No. AAC-2-2012-2

Recommendation

THAT the Accessibility Advisory Committee recommend to District Council that a letter be sent by the District Chair to the Ministry of Community and Social Services supporting the integration of Ontario Works (OW) and Ontario Disability Support Program (ODSP), managed through the Municipality to promote greater involvement by ODSP clients in Municipal activities that enhance employability, strengthen community involvement and reduce social isolation.

5. NEW BUSINESS

6. FOR INFORMATION

a) AMO Response to the Proposed Built Environment Accessibility Standard for the Design of Public Spaces AAC-2-2012-INFO-A

7. ADJOURNMENT

Recommendation

THAT the Accessibility Advisory Committee adjourns to meet again at the call of the Chair.

THE DISTRICT MUNICIPALITY OF MUSKOKA

ACCESSIBILITY ADVISORY COMMITTEE

MEETING NO. AAC-1-2012

PLACE: Birch Room, District Administration Building

TIME: 10:00 a.m.

DATE: March 22, 2012

PRESENT: Committee Chair S. Clement; Members, F. Coleman, B. Jones, D. Kirwin, S. Williams-Gosse, District Chair J. Klinck

ABSENT: Member A. Edwards

OFFICIALS PRESENT: R. Williams, Commissioner of Community Services; D. Crowder, District Clerk

ALSO PRESENT: Sharon Morton, Gravenhurst Accessibility Committee; Len Shelton, Bracebridge Accessibility Committee; L. Kerswell, Manager, Customer Service and Administrative Support

CALL TO ORDER

Committee Chair Clement called the meeting to order at 10:09 a.m.

DECLARATION OF PECUNIARY INTERESTS

None were declared.

REVIEW OF MINUTES FOR CORRECTNESS a) AAC-2-2011 – October 24, 2011

No errors or omissions.

ADMINISTRATIVE MATTERS a) Accessibility Plan Update 2012

Mr. Williams advised that editing of the Plan was a collaboration of staff comments through the Staff Accessibility Working Group and that within the Plan are compliance related issues, initiatives completed since the 2009 Plan, as well as new and continuing initiatives for 2012. Mr. Williams added that he was hopeful that the Committee could contribute their suggestions to strengthen language where they felt appropriate.

A general discussion occurred regarding building code minimum requirements; amendments to the District reception area; linkages between the Accessibility Plan and consideration given to capital budget allocations; the District’s Strategic Priorities; customer service standards; Official Plan policies and co-ordinated training initiatives between the District and area municipalities.

Several edits to the Plan were suggested and they are highlighted below within each of those suggested sections. Mr. Williams noted that the Committee’s suggestions would need to be vetted through the various department heads for review.

The District Municipality of Muskoka

Municipal Government

 Include language or insert a chart that shows statistics on the estimated number of Muskoka residents who are anticipated to have disabilities by 2020.

Recent Accessibility Priorities and Achievements

District Level

 Disability awareness section for training.  Contact with Area Municipalities regarding shared training initiatives.  Enhanced website features for access to agendas and reports.

Department Level

Corporate and Emergency Services

Suggestions were made to add the words “removal of accessibility barriers”; and tightening the language surrounding employment standards and signage.

Suggestions were made to make minor word changes to better clarify points such as complying with employment standards and capital budget requirements to identify barriers.

Community Services

Suggestions were made to add points regarding a computer recycling program with internet access for children; and to provide access to services through community engagement in the Townships and Villages in Muskoka.

Engineering and Public Works

Suggestions were made to clarify the language surrounding updates to traffic signals to ensure capability of accepting Accessible Pedestrian Signals (APS) and whether this was intended for replacement or installation only, or if this could be for existing signals on a retrofit basis.

The Committee discussed the roundabout to be constructed at the Taylor Road/Cedar Lane intersection in Bracebridge, whether curb cuts were in the design, and if pedestrian crossings were fully accessible.

Planning and Economic Development

The Committee suggested that all Planning approvals consider universal design principles; and that accessibility policies be added through updates to the Official Plan.

It was noted that all amendments to the Plan would be circulated to Committee members for consensus before the minutes are forwarded for adoption.

Moved by S. Williams-Gosse and seconded by B. Jones R1/2012-AAC

THAT Muskoka District Council approve the submission of the attached Accessibility Plan Update 2012 as amended to the Province of Ontario for feedback and discussion with Provincial officials.

Carried. b) Provision of Training and Related Information on Legislation/Regulations for District Council Members Report No. AAC-1-2012-1

Committee discussed the provision of offering accessibility training for Councillors and decided that an invitation letter under the signatures of the Committee Chair and District Chair be sent to all District and Area Councillors offering a co-ordinated training session for those Councillors requiring training. Ms. Kirwin suggested the training could include customer service standards; disabilities and barriers; and how to overcome barriers to serve customers. c) Availability of Accessibility Advisory Committee Members to Tour and Make Recommendations Related to District Services and District Service Sites Report No. AAC-1-2012-2

Mr. Williams advised that the provision of tours of District operations and services would continue on an ongoing basis for Committee members. He felt that each tour would last approximately 90 minutes followed by a regular meeting and that each meeting could be hosted by the municipality where the tours occur.

NEW BUSINESS a) Accessibility Awareness Week

Chair Klinck wished to see the Committee take part in Accessibility week activities either this year (June) or plan for next year. It was suggested that there be a co-ordinated approach between the District and area municipal Accessibility Committees.

b) Accessibility for Ontarians with Disabilities Act (AODA)

Ms. Kirwin advised that through the Employment Standards Act, accessibility plans will be required to be long-term plans. c) Gravenhurst Recreation Centre

Ms. Williams-Gosse advised that there are still some outstanding accessibility deficiencies with the new Recreation Centre in Gravenhurst and that the Gravenhurst Accessibility Committee will be commencing a tour next month.

ADJOURNMENT

The meeting adjourned at 11:43 a.m.

Moved by F. Coleman and seconded by B. Jones P2/2012-AAC

THAT the Accessibility Advisory Committee adjourns to meet again at the call of the Chair.

Carried.

______District Clerk

COMMUNITY SERVICES DEPARTMENT 70 PINE STREET, BRACEBRIDGE, ONTARIO P1L 1N3 Telephone (705) 645-2412 Fax (705) 645-5319 1-800-461-4210 (705 area code) www.muskoka.on.ca

TO: Chair and Members Accessibility Advisory Committee

FROM: Rick Williams Commissioner of Community Services

DATE: December 6, 2012

SUBJECT: Integrated Accessibility Standards 2013-2014

REPORT NO: AAC-2-2012-1

RECOMMENDATION

ORIGIN

Staff and AODA Legislation.

ANALYSIS

Report attached.

Respectfully submitted,

Rick Williams Commissioner of Community Services

Page 1

THE DISTRICT OF MUSKOKA

INTEGRATED ACCESSIBILITY STANDARDS 2013-2014

Page 2 1. BACKGROUND

Ontario currently has two active accessibility acts – the Ontarians with Disabilities Act, 2001 (ODA) and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

In 2008 the Customer Service Standard was the first accessibility standard to become law. Designated public sector organizations were required to comply by January 1, 2010.

The Integrated Accessibility Standards which regulate Information and Communications, Employment and Transportation came into effect on July 1, 2011 and is now law. Requirements under this standard will be phased in over time (2011-2021).

The purpose of the ODA is to improve opportunities for people with disabilities in Ontario by identifying, preventing and removing physical and other barriers that may limit opportunities for people with disabilities to fully participate in society.

Under the AODA, private, public and non-profit organizations are required to identify, remove and prevent barriers in order to make the Province accessible for all people with disabilities by 2025. Through the AODA, the provincial government has identified key areas for the development of “common” accessibility standards intended to set requirements across all organizations and sectors:

1. Customer Service Addresses how organizations provide their goods and services in an accessible manner – influencing attitudes and behaviour.

2. Information and Communications Makes the ways organizations send and receive information and communications accessible to persons with disabilities.

3. Employment Requires organizations to have a process on how to accommodate persons in activities such as interviews, workplace duties, etc. Multi-Year Accessibility Plan 2013-2014

4. Transportation Addresses ways to prevent and remove barriers to transportation so that everyone can more easily travel in Ontario.

Page 3

5. Built Environment Addresses access to and within buildings and outdoor spaces (currently under development).

2. PROGRESS AND STANDARDS ON THE ONTARIANS WITH DISABILITIES ACT (ODA) AND THE ACCESSIBILITY FOR ONTARIANS WITH DISABILITIES ACT (AODA) REGULATIONS

(A) Customer Service

The District of Muskoka is committed to ensuring that all staff and customers, whatever their ability, work in an accommodating environment and receive accessible goods and services in a timely manner.

The District will achieve this by:

• Reviewing and updating policies regularly to ensure high quality, accessible customer service.

• Embedding accessibility requirements into staff training and orientation materials.

• Reviewing customer feedback and taking appropriate action.

B) General

The District of Muskoka will be required to meet the following general requirements:

• Establish polices on how we will meet our obligations under the Integrated Accessibility Standards Regulation (by 2013)

• Develop a multi-year accessibility plan outlining strategies to prevent and remove barriers to accessibility and review the plan once every five years (by 2013)

• Train employees, volunteers, all those who participate in developing the District’s policies, and all others who provide goods or services on behalf of the District, about the requirements in the Integrated Accessibility Standards Regulation, as well as the Human Rights Code as it relates to people with disabilities (by 2014)

Page 4 (C) Information and Communications

Information and communications are a large part of the District of Muskoka daily business. It is because of this that it is so important to ensure that information and communications are created in a way that considers accessibility.

The District will follow best practices when developing, implementing and maintaining information and communications strategies and products. This includes websites, intranet sites, print communications materials as well as face-to-face interactions.

The District is committed to ensuring that information and communications are available and accessible to people with disabilities.

The District will achieve this by:

• Ensuring that emergency information, procedures, plans and public safety information is available in alternate formats, when requested (2012)

• Achieving compliance with the Web Content Accessibility Guidelines to ensure that both internal and external websites are accessible to people with disabilities (2014)

• Developing guidelines and best practices for creating accessible documents for common desktop applications such as MS Word, Excel and PowerPoint

• Developing a training strategy to ensure that staff has the knowledge, tools and technical advice to create accessible materials. Multi-Year Accessibility Plan 2013-2014

• Introducing staff to the use of plain language when creating new or reviewing/revising existing documents (policies, procedures, forms, brochures, etc.)

• Ensuring that a process is in place for receiving and responding to feedback and make them available to people with disabilities in accessible formats or with appropriate communication supports, on request (2014)

• WCAG Level 2.0 AA Compliance (2021)

Page 5 (D) Employment

The District of Muskoka is committed to ensuring that the process of finding, getting and keeping a job is as inclusive as possible in order to build an effective workforce. The District of Muskoka will be an employer of choice that enables and encourages persons with disabilities to participate fully in all aspects of the organization.

The District will achieve this by:

• Enhancing workplace emergency responses through individualized emergency response information and assistance as required (2012)

• Understanding employer obligations to provide employment accommodations.

• Reviewing on an ongoing basis, Human Resources policies, practices and procedures to ensure accessibility to persons with disabilities throughout the employment process, including recruitment, retention, career development and return-to-work.

• Notifying internal and external job applicants that, where needed, accommodations for disabilities will be provided, on request, to support their participation in all aspects of the recruitment process (2014)

• Notifying job applicants who have been invited to participate in recruitment, assessment or selection process that, where needed, accommodations for disabilities are available, on request, to support their participation in the process (2014)

• Notifying successful applicants of the District’s policies for accommodating employees with disabilities when offering employment (2014)

• Informing new and existing employees of the District’s policies for supporting employees with disabilities, including providing employment-related accommodations for disabilities (2014)

• Consulting with employees who have disabilities in order to provide them with the accessible formats and communications supports they require to do their jobs effectively and to be informed of information that is generally available to all employees in that workplace (2014)

Page 6

• Have in place a documented process for supporting employees who return to work after being away for reasons related to their disabilities (2014)

• Take into account the accessibility needs of employees with disabilities during the performance management process (annual performance reviews) (2014)

• When providing career development and advancement opportunity the District will take into account the accessibility needs of their employees who have disabilities (2014)

• Redeployment processes will consider the accessibility needs of employees with disabilities when moving them to other positions, so that employees can continue to have their accommodation needs met (2014)

(E) Procurement The District of Muskoka will ensure that procurement processes are inclusive so that all vendors can participate and are aware of the need to provide accessible goods and services. Accessibility features include technical features (software) and structural features (physical design, including hardware or product specifications).

The District will achieve this by:

• Embedding accessibility requirements into the procurement process including the planning and document development stages

• Through policies and practices that include accessibility considerations, buyers are able to conduct business in a way that accommodates Ontarians of all abilities

3. CONSULTATION OF THE PLAN

In the preparation of this plan the District of Muskoka conducted the following consultation activities:

• Consultation with the District of Muskoka Accessibility Advisory Committee to ensure input is received from all members

• Consultation with the residents of the District of Muskoka. Notice posted

Page 7 on District website and in Community Offices to receive comments

• Consultation with District Staff. Notice posted in all District Departments

4. COMMUNICATION OF THE ACCESSIBILITY PLAN

The approved Multi-Year Accessibility Plan shall be posted on the District’s website and be provided in an accessible format upon request. The Plan will also be circulated to all offices and work sites in the District of Muskoka.

Page 8

COMMUNITY SERVICES DEPARTMENT 70 PINE STREET, BRACEBRIDGE, ONTARIO P1L 1N3 Telephone (705) 645-2412 Fax (705) 645-5319 1-800-461-4210 (705 area code) www.muskoka.on.ca

TO: Chair and Members Accessibility Advisory Committee

FROM: Rick Williams Commissioner of Community Services

DATE: December 6, 2012

SUBJECT: ODSP Link to Municipal Delivery and Social Assistance Review

REPORT NO: AAC-2-2012-2

RECOMMENDATION

ORIGIN

Staff.

ANALYSIS

The Report from the Commission for the Review of Social Assistance in Ontario (CRSAO) was delivered to the Provincial Government on October 24, 2012.

Attached is a summary of the report and recommendations prepared by the Ontario Municipal Social Services Association (OMSSA) which is the co-ordinating and advocacy body for Ontario’s Municipal Social Service system.

A major group of the recommendation in the Report relates to the proposed integration of the Ontario Works and Ontario Disability Support Program into a single program managed by upper tier Municipal Service Managers.

This change would presumably build the current level of involvement of persons receiving ODSP in local programs that contribute to community well-being and also build employable skills in participants (including social confidence).

In Muskoka there are over 1500 individuals receiving ODSP (and an additional 600-700 partners/children in these families). Presently approximately 110 persons (about 7%) of this group participate in Ontario

Page 1

Works program options such as:

- Resume writing - Interview skills - True Colours - Customer Service - Volunteering in Food Programs - Volunteering with Seniors or Children’s programs - Volunteer driving ...etc

In general, these programs meet one or more of the following needs:

 Enhancing employable skills or assistance in moving employment (normally part-time) to enhance income and community participation  Enhancing sense of worth through providing assistance to other persons with needs within the local community  Enhancing social contacts for those who are vulnerable, alone or isolated.

The current level of participation in Muskoka is among the highest in the Province, but has been achieved through very limited promotion or information given to ODSP residents. In addition, program initiatives have not been ‘tailored’ to ODSP needs or groups. It is expected that 20-25% of the ODSP clientele could and would participate in meaningful programs.

The Province has recently revised the program funding envelope to allow improved funding for Municipalities providing ODSP client services.

There are local ODSP offices in Muskoka and staff from those offices have been contacted and would be willing to make a presentation on local demographics and local client needs to the Accessibility Advisory Committee early in 2013.

Respectfully submitted,

Rick Williams Commissioner of Community Services

Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11

AMO Response to the Proposed Built Environment Accessibility Standard for the Design of Public Spaces

October, 2012

200 University Avenue, Suite 801 Association of Toronto, ON M5H 3C6 Canada Municipalities Tel: 416-971-9856 Fax: 416-971-6191 email: [email protected] of Ontario website: www.amo.on.ca

AMO Response to the Proposed Built Environment Accessibility Standard for the Design of Public Spaces

Table of Contents

Introduction: ...... 2

General Overview: ...... 2

General Comments: ...... 3

AMO’s Approach to Reviewing the Regulations: ...... 4

Specific Comments: ...... 5

Conclusion: ...... 10

Page 1 AMO Response to the Proposed Built Environment Accessibility Standard for the Design of Public Spaces

Introduction:

The Association of Municipalities of Ontario (AMO) is pleased to comment on the proposed amendments to the Integrated Accessibility Regulation (IAR) which outlines new accessibility standards for the Built Environment governing the design of public spaces. AMO represents almost all of Ontario’s 444 municipalities. The Association supports the objectives of the Accessibility for Ontarians with Disabilities Act (AODA) and is working collaboratively with the provincial government to ensure sustainable progress towards an accessible Ontario by 2025. Removing barriers for municipal residents in public spaces is an essential component of building accessible communities. The Built Environment Standards represent a significant undertaking and progress in this regard.

As such, AMO welcomes the opportunity to further engage and collaborate with the provincial government to provide policy advice to facilitate the successful ‘on the ground’ implementation of the AODA in Ontario’s municipalities. The Built Environment Standards are laudable. AMO’s advice is intended to ensure that the new standards are implemented in a way that meets provincial policy objectives in a way that is affordable, efficient and sustainable for municipalities and their residents.

With this in mind, the submission outlines a number of needed changes that will serve to improve the outcomes and achieve the policy intent of the new amended regulations through greater levels of compliance. AMO, as always, will continue to assist the ministry to consult in a meaningful way with municipalities on this important public policy issue. The Association and its member municipalities are providing thoughtful insights, considerations and recommendations in our shared desire for sustainable change toward a fully accessible Ontario by 2025. This submission, as well as those of AMO’s member municipalities, should help move us collectively in the right direction to benefit persons with disabilities in Ontario.

General Overview:

On August 15, 2012, the Minister of Community and Social Services, John Milloy, released the final proposed amendments to the Integrated Accessibility Regulation (IAR) O. Reg 191/11 for public review and feedback. The 45-day review period closed on October 1, 2012.

AMO understands that the goal for the Accessibility Standards for the Built Environment is to remove barriers in public spaces. The standards will apply to new construction and planned redevelopment three years from the date that the regulations are enacted (anticipated in 2013).

Page 2 AMO Response to the Proposed Built Environment Accessibility Standard for the Design of Public Spaces

The proposed draft standards apply to public spaces that are not appropriately regulated under the Ontario Building Code (OBC). In time, enhancement to address accessibility in buildings will happen at a later date through the OBC which governs new construction and renovation in buildings.

The new proposed built environment standards contain new accessibility requirements for municipalities, as part of the broader public sector identified in the IAS regulations, to incorporate into the design of the following public spaces:

1. Recreational Trails and Beach Access Routes 2. Outdoor Public-Use Eating Areas (e.g. rest stops or picnic areas) 3. Outdoor Play Spaces (e.g. playgrounds) 4. Exterior Paths of Travel (e.g. sidewalks, ramps, stairs, curb ramps) 5. Accessible parking (on and off-street) 6. Obtaining Services (e.g. services counters, waiting areas) 7. Maintenance (of accessibility-related equipment and features in public spaces)

General Comments:

In terms of process, the extensive consultation and feedback undertaken by the Accessibility Directorate leading up to the release of this regulation is appreciated. AMO does have some concern, however, with the limited 45-day review period. This time constraint did not allow sufficient time for proper analysis and comprehensive submissions by all municipal councils. AMO encourages the Ministry to utilize appropriate mechanisms to solicit further input from Ontario’s municipalities, with specific follow-up to municipalities who did not respond. In particular, it is vital for the exercise that the Ministry considers input from a broad range of municipalities in different geographic areas, especially small communities in rural, northern and remote areas. In future, we encourage the ministry to extend reviews to 60 days.

The draft standards provide a comprehensive number of ways for municipalities to overcome accessibility barriers in public spaces. These are crucial to the quality of life for residents with disabilities living in municipalities in Ontario. At the same time, the scope, scale and pace of change will prove overwhelmingly at the local level for many municipalities given the varying human resource and fiscal capacity in different communities affecting their ability to respond to these changes. While the proposed regulatory amendments head in the overall right direction, there are number of required changes that will further enable municipalities to implement the new standards in a manner that best reflect local needs and priorities appropriately developed in conjunction with disabled persons and residents.

Page 3 AMO Response to the Proposed Built Environment Accessibility Standard for the Design of Public Spaces

AMO’s Approach to Reviewing the Regulations:

In September 2009, AMO endorsed “The Case for Harmonizing of AODA Standards”. This position paper provided a road map for implementing AODA standards taking into consideration local priorities and varying municipality capacities while promoting compliance with the emerging provincial accessibility standards. AMO has always envisioned compliance timeframes that provide local flexibility in terms of the order in which standard compliance is achieved, noting the expectation of full compliance on or before 2025.

AMO’s response to the current proposed amendments to the IAS regulation concerning the design of public spaces is guided by the following public policy development considerations:

1. The need for comprehensive cost-benefit analysis for each standard and the integrated regulation to assess impacts and identify implementation challenges. Comprehensive costing analysis for the implementation of the Act and standard is needed. In the absence of this, AMO cannot fully respond to the government nor advise its members in an informed manner.

2. The need for harmonization across standards and other provincial regulatory requirements is crucial. Further work is required to address ongoing policy disconnects and to harmonize the AODA and its regulations with other provincial standards and initiatives. In addition, the existence of two pieces of accessibility legislation, the AODA and the Ontarians with Disabilities Act (ODA) remains unaddressed.

3. The need for clarity of definitions and certainty about municipal obligations, balanced the ability to exercise local flexibility. Municipalities need clarity on their obligations and the application of the new standard in order to ensure compliance. There is a need, at the same time, to balance certainty and clarity with the ability for municipalities to exercise local flexibility.

4. The need for supportive funding, resources and an extension of the implementation timeline as a measure to accommodate the range and limitations of municipal capacity across the province and varied sizes of municipalities. Municipal governments must balance the cumulative impact of all provincial requirements as well as local requirements and fiscal obligations. As well, there are varying human resource capacities which will affect the ability to implement the standards in the timelines proposed.

Page 4 AMO Response to the Proposed Built Environment Accessibility Standard for the Design of Public Spaces

Specific Comments:

With respect to the specific draft standard, AMO is providing the following high level comments for consideration (below). With this framework as a guide, the ministry is encouraged to consider each comment and measure further against the responses from municipal submissions providing more specific examples. It is essential to consider the variations in response according to the type of municipality, especially mindful of the various geographic areas ranging from large to small urban, rural, northern and remote communities.

1. Greater Clarity Required on Definitions and Requirements Greater clarity is achievable in the regulations through a more comprehensive listing of definitions of all key terms used in the standards. Further, it will help if all definitions are provided upfront, then repeated in each of the sections and consistently applied throughout.

A further review of definitions measured against the response by municipalities is warranted. In some cases, the definitions appear unclear, vague and largely open to interpretation. For example, the definition of “outdoor play spaces” has raised questions whether or not this applies to enclosed outdoor play areas in municipal child care facilities.

In other cases, some definitions appear narrow and limiting. For example, the definition of “mobility aid” in Section 2 of the Regulation is limited as it only refers to devices used by persons with disabilities in a seated position such as wheelchairs or scooter. It omits the full range of mobility devices used by persons with disabilities. Some have raised concern that it is potentially discriminatory.

Modernized wording throughout the standard is appreciated such as the shift to “courtesy seating” in the proposed amended language of the Transportation Standards.

As a next step, it is important to review municipal responses that may outline the specific areas where definitions and requirements may also appear inconsistent or contrary to the requirements of other existing statutes with accessibility provisions such as the Ontario Human Rights Code. Some municipalities have raised this as an area of concern.

AMO looks forward to further work with the Ministry to refine the wording of the definitions to provide clarity for municipalities.

Page 5 AMO Response to the Proposed Built Environment Accessibility Standard for the Design of Public Spaces

2. More Certainty on Municipal Obligations Of utmost importance, municipalities striving for compliance are looking for the greatest extent of certainty regarding their obligations under the Act and its regulations. A review of specific standards, measured against the municipal responses across the province, will provide an indicator of where there is uncertainty concerning the application of specific standards.

The distinction between application of the standard to new construction and redevelopment, and not routine maintenance is a good one. This is a logical and appropriate starting point. There is some concern however, that the distinction between “redevelopment” and “maintenance” is not clear and open to interpretation. For example, questions exist to whether the re-paving of parking lot surfaces constitutes “redevelopment” or “maintenance.” The regulation will benefit from multiple and more robust examples, as well as expanded definitions of the terms “redevelopment” and “maintenance” that clearly identify the “tipping point" when a project moves beyond maintenance into a redevelopment.

In other cases, the extent of the required accessibility features is at times unclear in the absence of technical specifications. For example, outdoor play spaces are one area requiring further elaboration. In other cases, the technical specifications appear to some municipalities as overly prescriptive, excessive and less feasible to implement in some cases. Further exploring the reasons why is instructive. One example cited is the specific requirement for 100% requirement for fully accessible garbage receptacle on public beaches.

Flexibility is preferred as much as possible over the use of prescriptive requirements. If too prescriptive, then municipalities cannot respond dynamically to changes in technology or the reality of different conditions based on size and geography. However, in some cases, the requirements are too vague. While appearing to provide flexibility, vague requirements may lead some municipalities to incorrectly assume compliance and as such are at risk of interpretation “after the fact” decided through legal challenges rather than thoughtful policy and planning processes.

The Ministry should consider, based on various municipal responses received, whether there is a need to expand the types of public spaces further. For example, accessible pedestrian signals following the guidelines of the Transportation Association of Canada is worthy of further exploration as an additional public space requirement.

AMO looks forward to further work with the Ministry to refine the wording of the standards to provide greater clarity for municipalities concerning their obligations. In the Page 6 AMO Response to the Proposed Built Environment Accessibility Standard for the Design of Public Spaces

absence of a high degree of certainty regarding the application of standards, there is an increased risk of confusion and inconsistent application. This may result in the unintended consequence of non-compliance and increase costs for municipalities from duplication of effort to re-do capital projects to meet accessibility requirements.

3. Guaranteeing Flexibility for Local Needs and Priorities Municipal governments must balance the cumulative impact of all provincial requirements as well as local requirements and fiscal obligations. It is for this reason that AMO continues to advocate for the implementation of the AODA in a manner that is flexible and responsive to local needs and capacities. The needs and expectations relating to accessibility vary across the province, and as such, local priorities will differ significantly. A review of the municipal responses to the proposed regulation will provide a better picture of how local need is determined and how flexibility is attainable without diluting the policy intent of the new standards.

Generally the consultation mechanism to determine application will enable municipalities to determine the optimal balancing of accessibility needs with other needs in public spaces including environmental needs, heritage needs along with technical feasibility. The requirement to consult with municipal advisory committees provides an opportunity to engage stakeholders to focus on local need and identify priorities. However, in some cases it is unclear if the requirement for consultation applies on a project by project basis or is intended on a broader policy and community planning level. For example, taking play areas for instance, there is ambiguity whether there is a requirement to consult specifically on individual play areas at the neighbourhood level or about outdoor play areas at a policy level. Instituting a clearer expectation consultation to develop a community program plan is preferable, feasible, affordable and sufficient.

AMO is able to assist by convening representative municipalities to provide further guidance to the ministry on maximizing local flexibility and taking into account varying capacity.

4. Harmonization with Other Standards and Government Initiatives Further work is needed to harmonize the standards with other standards and government initiatives. This is essential to avoid duplication of effort and working at cross purposes. At a minimum, more expansive reference to other standards is needed in the IAR. Through further consultation, municipalities and other stakeholders are in a position to further identify the relevant standards from their perspective. A few examples include: Development Standards for Roads and Public Works; and the Planning Act.

Page 7 AMO Response to the Proposed Built Environment Accessibility Standard for the Design of Public Spaces

Of continuing concern is the outstanding repeal of the Ontarians with Disabilities Act (ODA), 2001. With the AODA and the new IAS in place, the repeal will simplify the process for municipalities by removing both the duplicative accessibility requirements and annual reporting requirements of both pieces of legislation. Until the Province repeals the ODA, all public sector organizations must continue to implement both the ODA and AODA simultaneously, with related financial and human resource implications. Repealing the ODA at this juncture is prudent. It makes good policy sense particularly as municipalities face growing pressures as the new standards are released.

AMO looks forward to further work with the ministry to harmonize the IAS with other standards and government initiatives both existing and emerging. As well, AMO can provide further input on methods to minimize and simplify the reporting requirements for AODA and other provincial initiatives. Retaining accountability at the local level is an incentive for compliance between the municipality and its residents.

5. Resources and Funding Support In the absence of cost impact analysis, it is challenging and premature to assess the extent whether the cost of implementation is manageable and affordable. It is clear, however, that the new requirements will require significant and resource intensive planning, consultation and enforcement efforts as well as significant new capital costs for municipalities. A number of uncertainties still exist as to the exact cost impacts of the new provincial requirements. This requires further analysis. Municipalities are already faced with the challenges of raising revenue for existing infrastructure needs and capital repair backlogs, let alone new construction and redevelopment.

The fiscal cost of implementing the AODA standards still remains unaddressed. As with previous proposed standards, it is difficult to assess the feasibility of implementing government requirements in the absence of understanding the cost of doing so. AMO believes that the proposed standards and all requirements under AODA require a thorough cost-benefit analysis. It is only with this understanding that municipalities can determine whether the goals and timelines as set out in the integrated regulation are achievable without undermining municipalities’ resource capacities and competitiveness.

Municipal governments must balance the cumulative impact of all provincial requirements as well as local requirements and ongoing obligations. Similar to the provincial government, the stability of the recovering economy remains a leading concern for municipalities. In some communities, for example, where manufacturing has been particularly hard hit, or in northern communities, that have struggled with a long economic decline, new obligations are challenging to meet. Both the Ontario government and the Province’s municipalities are faced with a similar challenge to overcome, i.e. Page 8 AMO Response to the Proposed Built Environment Accessibility Standard for the Design of Public Spaces

implementing new standards with a cost impact at a time when there are competing needs for fiscal constraint and austerity measures.

Municipalities will benefit from resources developed by the Ministry and financial assistance to implement these regulations. Many municipalities have called upon the Province to provide funding including a capital grant program to assist Ontario municipalities with implementation of the cumulative cost impacts of the new requirements of the AODA and its regulations. Recognizing the government’s current fiscal priorities, AMO’s modest proposal is at a minimum to provide supportive funding for audits, planning and other pre-construction costs for new accessibility features. This measure will go a long way to addressing the varied human and fiscal recourse capacities of municipalities across the province particularly in smaller communities in rural, northern and remote areas.

The development of implementation tools and resources for use by municipalities, particularly to help cost impact analysis is welcomed and much needed. Most importantly, there is an essential need to create networks, forums and research to enable the sharing of best practices both within the municipal sector and across jurisdictions.

6. Implementation Time lines An extension of the implementation timeline is needed in order to accommodate the range and limitations of municipal capacity across the province and varied sizes of municipalities. In the absence of supportive funding from the provincial government to date, AMO continues to put forward the recommendation that extending the implementation timelines for the broader public sector (i.e. municipalities) is a good mitigation strategy.

Specifically, pushing out the Broader Public Sector Implementation dates two years after the Ontario Public Service (OPS) has commenced implementation will greatly help. Extending the implementation timeline for municipalities will provide for the opportunity for lessons learned from the provincial government in parks, beaches and other outdoors facilities.

The most efficient and effective way to implement the standards is to provide municipalities the opportunity and time to learn from the Ontario Public Service (OPS) and for smaller municipalities to learn from larger municipalities.

Implementing the standards on a staggered basis is also worthy of consideration. The proposed approach provides local jurisdictions with the flexibility to determine, in Page 9 AMO Response to the Proposed Built Environment Accessibility Standard for the Design of Public Spaces

consultation with local stakeholders including the disabled community, the order in which the requirements in each timeframe will be addressed. Consistent with that determination, we propose that progress will be published at the end of each year within the established timeframes, which would include reporting to the Province. This approach provides the Province with the assurance that continued progress toward full accessibility as defined by the standard will be made, while at the same time providing for flexibility at the local level to determine local priorities and the ability to work the established priorities into a four-year planning cycle.

For many municipalities in Ontario, the administrative responsibility for the implementation of the standards will be the responsibility of a single resource person. Providing staggered completion dates will ensure the administration will not be overwhelmed trying to implement more than one standard in a single year. Again, this approach provides an opportunity to make lasting, sustainable change.

While it is understandable that some may find the implementation timelines for the integrated regulation to be too lengthy, proceeding with timelines that are front end loaded and not reflective of current fiscal realities and municipal planning timelines is a route that is fraught with challenges. No one benefits if this important task is not achieved.

AMO envisions practical timelines that will result in full compliance. Municipalities require the time to educate themselves, learn from others, plan and incorporate the cost impacts into normal business, budget and capital planning cycles.

Conclusion:

In the absence of the recommended changes outlined in this submission, many municipalities will at best, meet only minimal requirements for accessibility or risk non-compliance.

Given the government’s past track record in addressing a number of the issues and concerns raised by AMO and its members, there is optimism about the possibility that the objectives of the AODA will be realized in a manner that is reflective of the fiscal and human resource capacity of all municipalities across the province and implemented in a way that is affordable, efficient and sustainable.

Page 10 THE DISTRICT MUNICIPALITY OF MUSKOKA

ACCESSIBILITY ADVISORY COMMITTEE

A G E N D A

Meeting No. AAC-1-2013 Wednesday, October 16, 2013 9:30 a.m. Council Chamber, District Administration Building ______

1. CALL TO ORDER

2. DECLARATION OF PECUNIARY INTERESTS

3. REVIEW OF MINUTES FOR CORRECTNESS AAC-2-2012 – December 6, 2012

4. ADMINISTRATIVE MATTERS

a) Provincial Announcement of Accessibility Standards Advisory Council AAC-1-2013-INFO-A

b) Resource Requirements for the District of Muskoka Related to the 2013 Report / 2014 Plan Report No. AAC-1-2013-1

Recommendation

THAT Muskoka District Council approve the appointment of a specialized consultant to provide technical support to staff on meeting the compliance requirements of the Accessibility for Ontarians with Disabilities Act and provide advice to the Accessibility Advisory Committee on priorities and options;

AND THAT an allocation of $10,000 be included in the 2014 Tax Supported budget to support the accessibility initiative;

AND THAT the Commissioner of Community Services remains the Senior Manager responsible for the support to the Accessibility Advisory Committee and implementation of the Accessibility Plan.

c) 2013-14 District of Muskoka’s Building Initiatives Presentation by District Staff AAC-1-2013- PRESENTATION

5. INFORMATION ITEMS

a) Correspondence from the Ministry of Community and Social Services AAC-1-2013-INFO-B

b) Belleville’s Workplace Mental Health Information Session AAC-1-2013-INFO-C

6. NEW BUSINESS

7. ADJOURNMENT

Recommendation

THAT the Accessibility Advisory Committee adjourns to meet again at the call of the Chair.

THE DISTRICT MUNICIPALITY OF MUSKOKA

ACCESSIBILITY ADVISORY COMMITTEE

MEETING NO. AAC-2-2012

PLACE: Council Chamber, District Administration Building

TIME: 1:30 p.m.

DATE: December 6, 2012

PRESENT: Committee Chair S. Clement; Members, F. Coleman; A. Edwards; B. Jones; D. Kirwin; S. Williams-Gosse; District Chair J. Klinck

OFFICIALS PRESENT: R. Williams, Commissioner of Community Services; D. Crowder, District Clerk

ALSO PRESENT: J. Duncan, Administrative Assistant

CALL TO ORDER

Committee Chair Clement called the meeting to order at 1:31 p.m.

DECLARATION OF PECUNIARY INTERESTS

None were declared.

REVIEW OF MINUTES FOR CORRECTNESS a) AAC-1-2012 – March 22, 2012

Mr. Jones advised the correct spelling of Mr. Len Chilton’s name, not Shelton as noted in the minutes.

ADMINISTRATIVE MATTERS a) Integrated Accessibility Standards 2013-2014 Report No. AAC-2-2012-1

Mr. Williams advised that further to the Customer Service Standards which were put in place a few years ago, there will be more detailed and vigilant standards through 2025. He noted that the second set of standards required for 2013-2014 are related to information; communication; employment; transportation and the beginning of a framework for built environment. He noted that his report would be a living document that can be changed over time and was a statement of intent and process for the formulation of formal policies as required in the legislation.

Ms. Kirwin advised that the Town of Huntsville has included the requirements of the integrated accessibility standards into their Accessibility Plan; showing year-by-year requirements that they can use as a basis for budgeting to accomplish these goals.

Mr. Williams advised that the report was to form a basis for policy creation and that he has received several samples from other upper-tier municipalities that can be utilized to formulate the District’s policies. Mr. Williams added that the main budget considerations will occur during the built environment standards stage; which is not required in the immediate future.

Ms. Kirwin discussed the Corridor 11 bus as part of the transportation component and agreed that this initiative is a pilot project and that Hammond Transportation is aware of the accessibility issue and will make a decision on that consideration after the pilot project ends.

Moved by F. Coleman and seconded by A. Edwards R3/2012-AAC

Carried. b) ODSP Link to Municipal Delivery and Social Assistance Review Report No. AAC-2-2012-2

Moved by S. Williams-Gosse and seconded by J. Klinck R4/2012-AAC

Carried.

INFORMATION ITEMS a) AMO Response to the Proposed Built Environment Accessibility Standard for the Design of Public Spaces AAC-2-2012-INFO-A

Mr. Williams advised that the built environment standards are going to be of great importance to municipalities in 2017 and beyond and wished to share with Committee AMO’s submission to the province on that issue. Mr. Williams felt that it was a constructive document in that AMO believes in the legislation and the requirement for municipalities to have thorough Plans.

Ms. Kirwin stated that municipalities have had Accessibility Plans in place since 2001 and have been looking at public buildings and spaces and making changes since that time and are well on their way. She added that the Building Code however only requires private sector buildings to conform with accessibility standards beyond 2017 and that buildings that predate that, do not have to be retrofitted.

NEW BUSINESS a) Items for discussion from AAC-1-2012 Minutes

i) Tours

The Committee discussed the possibility of having tours of District social housing buildings and satellite Community Services offices and felt that due to the difficulty of organizing actual physical tours, that it might be more appropriate to have a presentation made of the various sites at an upcoming meeting through different sources of media such as pictures and videos which would alleviate the requirement for an actual physical tour by the Committee.

It was noted that Mr. Yeo had provided a good audit of buildings at a previous Muskoka-wide accessibility conference and that his material was very well received and it was suggested that perhaps Mr. Yeo could update that audit and make a presentation to this Committee at a future meeting which could include a visual update as noted above as well as the accessibility checklist that he had provided at the conference.

ii) Accessibility Plan Update for 2012

In answer to Committee Chair Clement’s question regarding staff comments being incorporated in the Accessibility Plan, Mr. Williams advised that they will be updating the Plan again in 2013 and will incorporate those into the next version.

Also suggested was that the actual estimated number of individuals who may have a disability by 2020 be incorporated into the 2013 Plan.

iii) Accessibility Training for Councillors

In response to an inquiry regarding accessibility training for Councillors, Mr. Williams advised that there was no formal training done but as part of the Councillor Orientation process, all Councillors were offered to take the online training that was formulated for staff.

Ms. Kirwin advised that after reviewing the District’s online training materials, the Town of Huntsville adopted a similar educational tool for its staff and Council members.

iv) Accessibility Awareness Week

Committee Chair Clement advised that this did not occur in 2012 and would encourage the Committee to plan for next June’s Accessibility Awareness Week suggesting that planning should commence as early as January. b) Accessibility Appreciation Awards

The Towns of Bracebridge and Huntsville both present awards recognizing community members or businesses that bring awareness to accessibility. The Committee agreed that this was a very good initiative as it brings education and awareness to the forefront. c) Paper Agendas

Mr. Jones advised that he would appreciate receiving paper agendas prior to the meetings so that he has ample time to review reports and the Community Services staff will ensure that this is achieved for future meetings. The remaining community members advised that they do not require printed agendas.

ADJOURNMENT

The meeting adjourned at 2:16 p.m.

Moved by A. Edwards and seconded by F. Coleman P5/2012-AAC

THAT the Accessibility Advisory Committee adjourns to meet again at the call of the Chair.

Carried.

______District Clerk AAC-1-2013-INFO-A AAC-1-2013-INFO-A AAC-1-2013-INFO-A AAC-1-2013-INFO-A AAC-1-2013-INFO-A AAC-1-2013-INFO-A AAC-1-2013-INFO-A AAC-1-2013-INFO-A

COMMUNITY SERVICES DEPARTMENT 70 PINE STREET, BRACEBRIDGE, ONTARIO P1L 1N3 Telephone (705) 645-2412 Fax (705) 645-5319 1-800-461-4210 (705 area code) www.muskoka.on.ca

TO: Chair and Members Accessibility Advisory Committee

FROM: Rick Williams Commissioner of Community Services

DATE: October 23, 2013

SUBJECT: Resource Requirements for the District of Muskoka Related to the 2013 Report / 2014 Plan

REPORT NO: AAC-1-2013-1

RECOMMENDATION

AND THAT an allocation of $10,000 be included in the 2014 Tax Supported budget to support the accessibility initiative;

AND THAT the Commissioner of Community Services remains the Senior Manager responsible for the support to the Accessibility Advisory Committee and implementation of the Accessibility Plan.

ORIGIN

Staff.

ANALYSIS

The Accessibility for Ontarians with Disabilities Act (AODA) was passed in 2005 and carries a wide range of standards and requirements that are phased in over a 20 year period.

While the District of Muskoka has been able to meet the expectations and objectives of the AODA to date, it may be timely to look at future resource requirements in a somewhat different manner.

Future resource requirements could include a separate consultant arrangement to facilitate the implementation of the AODA expectations. A specialized consultant would have the following advantages:

 Provide specialized knowledge and recommendations to the Accessibility Advisory Committee  Provide leadership to the Staff Accessibility Working Group  Develop plans, options and estimates to meet AODA requirements in a manner independent of specific District departments

 Ensure focus on AODA initiatives regardless of departmental volume and other demands. (The Community Services department for example, is a reasonable home for Accessibility Advisory Committee leadership, but has had huge growth in caseload and related issues in recent years.)

Two examples of 2013 Plans submitted by Upper Tier Municipalities are included to identify the range of current planning and also some of the specific strategies that are central to 2013 planning initiatives. The York Region plan has some wider initiatives, since it covers an eight year span rather than the four year span in Lennox and Addington.

Respectfully submitted,

Rick Williams Commissioner of Community Services

STAFF ENTRY

RELOCATED FRONT ENTRY

BARRIER FREE PARKING BARRIER FREE WASH/SHOWER

6’ WIDE CORRIDORS

CONTROLLED ACCESS MULTI-PURPOSE ROOM

MIN. 6’ CORRIDOR WITH HANDRAIL

BARRIER FREE WASH/SHOWER

Justice/Staff O.P.P./ Accused Entrance Entrance

Sidewalk Entry Max 1:15 Slope Public Entry

Parking Spaces and curbing to be revised for Barrier Free Spaces Staff B.F. Wash.

Millwork to be constructed to M.A.G. and B.F. standards Elevator to Basement level

Payment Counter to be designed to B.F. Standards

Public B.F. Wash. Future Meeting and Office Space

Elevator

Connecting Hall to Admin Building AAC-1-2013-INFO-B

Duncan, Jennifer

Subject: FW: New Accessibility Standards for the Design of Public Spaces added to the Integrated Accessibility Standards Regulation (IASR)

A French version of this message is included below. La version française de ce message se trouve ci-dessous.

Ministry of Community Ministère des Services and Social Services sociaux et communautaires

Accessibility Directorate Direction générale de l'accessibilité of Ontario pour l'Ontario 6th Floor, Suite 601a 6e étage, bureau 601a 777 Bay Street 777, rue Bay Toronto ON M7A 2J4 Toronto (Ontario) M7A 2J4

New Accessibility Standards for the Design of Public Spaces added to the Integrated Accessibility Standards Regulation (IASR)

On January 1, 2013, the Government of Ontario achieved another milestone in implementing the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). The Integrated Accessibility Standards Regulation (Ontario Regulation 191/11) was amended to include accessibility requirements for the Design of Public Spaces (Accessibility Standards for the Built Environment).

Beginning in 2015, public and private sector organizations will have to meet accessibility requirements when constructing and maintaining new or redeveloped elements of public spaces including:

 Recreational trails and beach access routes  Outdoor eating areas for public use  Outdoor play spaces (such as playgrounds)  Exterior paths of travel (such as walkways across parks or between buildings)  Accessible on- and off-street parking  Service counters and waiting areas

Organizations are not required to make changes to their public spaces. The standard only applies when organizations build new or make major changes to existing elements of public spaces.

The new requirements can be accessed on e-laws by following this link: www.e-laws.gov.on.ca/html/regs/english/elaws_regs_110191_e.htm

For further information on the Accessibility Standard for the Design of Public Spaces, please visit ontario.ca/AccessON. 1 AAC-1-2013-INFO-B Accessibility Enhancements to the Ontario’s Building Code

The Ministry of Municipal Affairs and Housing (MMAH) is developing potential enhancements to current accessibility requirements in buildings. Public consultation on potential updates to accessibility requirements in the Ontario’s Building Code is now underway. A consultation paper and details of the potential technical changes are available online. Stakeholders and the public have until March 1, 2013 to submit comments to MMAH.

To review the public consultation document for the Ontario’s Building Code visit: www.mah.gov.on.ca/Page10160.aspx

For further information on the Ontario’s Building Code, contact the Ministry of Municipal Affairs and Housing:

Email: [email protected]

Phone: 416-585-6666

Fax: 416-585-7532

Ministry of Community Ministère des Services and Social Services sociaux et communautaires

Ajout de nouvelles normes pour la conception des espaces publics au Règlement sur les Normes d’accessibilité intégrées

Le 1er janvier 2013, le gouvernement de l’Ontario a franchi une autre étape-clé de la mise en œuvre de la Loi de 2005 sur l’accessibilité pour les personnes handicapées de l’Ontario (LAPHO). Le Règlement sur les Normes d’accessibilité intégrées (Règlement de l’Ontario 191/11) a été modifié pour inclure les exigences en matière d’accessibilité applicables à la conception des espaces publics (Normes d’accessibilité au milieu bâti).

À partir de l’an 2015, les organisations des secteurs public et privé devront respecter ces exigences en matière d’accessibilité lors de l’aménagement ou du réaménagement d’espaces publics, notamment :

 les sentiers récréatifs et les voies accessibles menant à une plage;  les aires de restauration extérieures destinées à l’usage du public;  les aires de jeu extérieures (p. ex. les terrains de jeu);

2 AAC-1-2013-INFO-B  les voies de déplacement extérieures (p. ex. les voies piétonnières traversant un parc ou reliant des bâtiments);  le stationnement accessible sur voirie et hors voirie;  les comptoirs de services et les aires d’attente.

Le règlement n’oblige pas les organisations à modifier leurs espaces publics. Ces normes ne s’appliquent que lorsque les organisations aménagent de nouveaux espaces publics ou apportent des modifications importantes à des espaces publics existants.

On peut prendre connaissance de ces nouvelles exigences sur le site Lois-en-ligne en cliquant sur ce lien : www.e-laws.gov.on.ca/html/regs/french/elaws_regs_110191_f.htm.

Pour obtenir plus de détails sur les Normes pour la conception des espaces publics, veuillez consulter le site Web ontario.ca/ONdonneacces.

Amélioration des dispositions du Code du bâtiment de l’Ontario relatives à l’accessibilité

Le ministère des Affaires municipales et du Logement (MAML) a entrepris de formuler d’éventuelles modifications à apporter aux exigences actuelles en matière d’accessibilité des bâtiments. Une consultation publique sur cette mise à jour éventuelle des exigences du Code du bâtiment de l’Ontario en matière d’accessibilité est actuellement en cours. Le document de consultation et l’énoncé des modifications techniques possibles (en anglais seulement) peuvent être consultés en ligne. Les intervenants et les membres du public ont jusqu’au 1er mars 2013 pour soumettre leurs commentaires au MAML.

Pour prendre connaissance du document de consultation sur la mise à jour du Code du bâtiment de l’Ontario, veuillez accéder à la page Web www.mah.gov.on.ca/Page10178.aspx.

Pour en savoir davantage sur le Code du bâtiment de l’Ontario, veuillez communiquer avec le ministère des Affaires municipales et du Logement :

Courriel : [email protected]

Téléphone : 416 585-6666

Télécopieur : 416 585-7532

3 AAC-4-2013-INFO-C

Duncan, Jennifer

Subject: FW: Workplace Mental Health Workshop Attachments: Mental_Health_Works_Event[1].pdf

From: Robert W. Kitcher [mailto:[email protected]] Sent: September 27, 2013 10:51 AM To: Rural Health Sciences Network Subject: Workplace Mental Health Workshop

Supporting Mental Health in the Workplace is an important accessibility issue, as well as an issue that can seriously affect absenteeism and productivity in the Workplace.

The Conference Board of Canada recently reported that the health and social assistance sectors have the highest absenteeism rates in Canada. Workers in these sectors missed an average of 14 days in 2011 compared to an overall absenteeism rate of 9.3 days. The report says absenteeism cost the Canadian economy $16.6 billion in 2011.

Much of this absenteeism is directly related to mental health issues.

The City Of Belleville’s Accessibility Advisory Committee is to be commended for bringing this issue to the attention of the broader community and deserves to be supported by all health service and social service organizations.

The City of Belleville’s Accessibility Advisory Committee and Community Partners are hosting a Workplace Mental Health Workshop at the Quinte Sports & Wellness Centre on Friday October 4th.

Workplace Mental Health Specialist Ann Morgan will lead the workshop to discuss the challenges and solutions to mental health in the workplace.

Topics that will be covered include:

 Recognizing the risk to and early signs of diminished mental health  Gain practical strategies for meeting your legal obligations  Acquire a new perspective of mental health issues  Learn strategies for improving workplace health & safety  Connect with local support agencies “Mental health is an important issue in the workplace and in our community,” said City of Belleville Councillor Garnet Thompson, who is the Chair of the Accessibility Advisory Committee. “This workshop will help local employers and other members of our community recognize the importance of identifying and properly managing mental health concerns in their organization.”

The Workplace Mental Health Workshop is being held on Friday October 4th from 8:30 a.m. to 1:30 p.m. in the Multipurpose Room at the Quinte Sports & Wellness Centre, 285 Cannifton Road in Belleville. The cost is $40 per person, includes lunch and attendees can register with the form attached or by contacting Dianne Purdy, Council Services Representative – Tel: (613) 968-6481, Fax: (613) 967-3206, TTY: (613) 967- 3768, email: [email protected].

The Workplace Mental Health Workshop is supported by community partners META Employment Services, Quinte and District Rehabilitation, Motion Specialties, ECOTB and Shoppers Home Health Care.

http://belleville.ca/news/details/city‐hosting‐workplace‐mental‐health‐workshop 1 AAC-4-2013-INFO-C

Bob Kitcher Chair Rural Health Sciences Network Council of Governors www.rhsn.ca

2 AAC-4-2013-INFO-C AAC-4-2013-INFO-C THE DISTRICT MUNICIPALITY OF MUSKOKA

ACCESSIBILITY ADVISORY COMMITTEE

A G E N D A

Meeting No. AAC-1-2014 Wednesday, March 5, 2014 9:00 a.m. Council Chamber, District Administration Building ______

1. CALL TO ORDER

2. DECLARATION OF PECUNIARY INTERESTS

3. PRESENTATION

a) Bracebridge Accessible Taxi Cameron Hoffman & Peter Grande

4. REVIEW OF MINUTES FOR CORRECTNESS

a) AAC-1-2013 – October 16, 2013

5. ADMINISTRATIVE MATTERS

a) Accessibility Advisory Committee Priorities and Related Consultant Support Report No. AAC-1-2014-1

Recommendation

This report is provided for information only.

b) Integrated Accessibility Standards Policy Report No. AAC-1-2014-2

Recommendation

THAT the proposed Integrated Accessibility Standards Policy (AD-006-2013) as reviewed and recommended by the Accessibility Advisory Committee BE APPROVED.

c) The Pines Support Building and Provincial Offences Court Facility Updates Report No. AAC-1-2014-3

Recommendation

This report is provided for information only.

6. INFORMATION ITEMS

a) Report No. AAC-1-2013-1-Resource Requirements for the District of Muskoka Related to the 2013 Report / 2014 Plan AAC-1-2014-INFO-A

7. NEW BUSINESS

8. ADJOURNMENT

Recommendation

THAT the Accessibility Advisory Committee adjourns to meet again at the call of the Chair.

This agenda can be viewed in a larger font by increasing the magnification of the page. Please note that hearing-assistive devices are available in the Council Chamber.

THE DISTRICT MUNICIPALITY OF MUSKOKA

ACCESSIBILITY ADVISORY COMMITTEE

MEETING NO. AAC-1-2013

PLACE: Council Chamber, District Administration Building

TIME: 9:30 a.m.

DATE: October 16, 2013

PRESENT: Committee Chair S. Clement; Members A. Edwards, D. Kirwin

ABSENT: Members F. Coleman, B. Jones, S. Williams-Gosse, District Chair J. Klinck

OFFICIALS PRESENT: R. Williams, Commissioner of Community Services; D. Crowder, District Clerk

ALSO PRESENT: J. Yeo, Manager, Facilities Services; C. Glover, Manager, Human Resources; J. Duncan, Administrative Assistant

CALL TO ORDER

Committee Chair Clement called the meeting to order at 9:33 a.m. When it was determined that a quorum could not be achieved, it was decided to continue with the meeting in order to discuss the agenda items knowing that they could not vote on any of the motions.

DECLARATION OF PECUNIARY INTERESTS

None were declared.

REVIEW OF MINUTES FOR CORRECTNESS a) AAC-2-2012 – December 6, 2012

Ms. Kirwin requested that item a) under Information Items be corrected to note that the Building Code requires private and public sector buildings to conform to accessibility standards beyond 2017, however, that private buildings that predate that, do not have to be retrofitted. The Clerk will correct the minutes.

The Committee discussed outstanding items from the last meeting that have not yet occurred such as co-ordinating events for Accessibility Week for June, 2014; accessibility training for Councillors to be held early in the next term of Council; and video virtual tours of various District facilities.

ADMINISTRATIVE MATTERS a) Provincial Announcement of Accessibility Standards Advisory Council AAC-1-2013-INFO-A

Mr. Williams advised Committee that Ms. Kirwin was appointed to this Provincial Advisory Council. b) Resource Requirements for the District of Muskoka Related to the 2013 Report / 2014 Plan Report No. AAC-1-2013-1

As the Committee could not vote on this item in the absence of a quorum, those present did endorse it moving forward and Mr. Williams advised that the motion could go directly to District Council at its October 21st meeting.

Ms. Kirwin suggested that at the completion of the RFP process, that members of the Accessibility Advisory Committee be considered to partake in the consultant selection panel. c) 2013-14 District of Muskoka’s Building Initiatives Presentation by District Staff AAC-1-2013-PRESENTATION

Mr. Yeo highlighted his digital presentation illustrating building plans for both the Pines’ Support Building and Provincial Offences Court Facility and answered questions of Committee regarding future site plan review; accessible parking spaces with ground painted cross-hatching and curb cutout placements; interior design options (i.e. heights, hardware); and exterior entryway stairs and ramps vs. universal design standards.

Please click on the following link to access the presentation: https://muskoka.civicweb.net/Documents/DocumentDisplay.aspx?ID=22492

INFORMATION ITEMS

The following items were provided for information: a) Correspondence from the Ministry of Community and Social Services AAC-1-2013-INFO-B b) Belleville’s Workplace Mental Health Information Session AAC-1-2013-INFO-C

NEW BUSINESS a) Update from Human Resources

Ms. Glover advised that all staff have been trained on customer service standards and this training is now part of the new employee orientation package. Ms. Kirwin suggested that the Human Resources department contact Lisa Smith at the Town of Huntsville as she has created some very effective Human Rights Code training materials. b) Ontario Municipal Social Services Association (OMSSA) – Enabling Funds

Ms. Kirwin advised that there were two booklets generated by OMSSA and that she would forward copies to Mr. Williams (Guides for Accessible Public Engagement and Conducting Accessible Meetings). c) Next Accessibility Plan Review

Mr. Williams advised that the next review of the Accessibility Plan would be available in the first quarter of 2014.

ADJOURNMENT

The meeting adjourned at 10:48 a.m.

______District Clerk

COMMUNITY SERVICES DEPARTMENT 70 PINE STREET, BRACEBRIDGE, ONTARIO P1L 1N3 Telephone (705) 645-2412 Fax (705) 645-5319 1-800-461-4210 (705 area code) www.muskoka.on.ca

TO: Chair and Members Accessibility Advisory Committee

FROM: Rick Williams Commissioner of Community Services

DATE: March 5, 2014

SUBJECT: Accessibility Advisory Committee Priorities and Related Consultant Support

REPORT NO: AAC-1-2014-1

RECOMMENDATION

This report is provided for information only.

ORIGIN

Staff.

ANALYSIS

The District has budgeted $10,000 for 2014 to advance the planning and implementation of Accessibility for Ontarians with Disabilities Act (AODA) initiatives within District operations.

Input from the Accessibility Advisory Committee (AAC) is important in setting the priority initiatives.

It is anticipated that District Council will likely extend some resource support into AODA initiatives in future years (2015 onward) and may expand those resources as requirements for compliance expand.

Some municipalities have moved forward with a contract resource for the AODA implementation planning (e.g. Simcoe position posting attached).

Staff will be looking for input on 2014 priorities (possibly flowing into future year priorities) and identification of resource options to meet these priorities.

Following AAC input and discussion, a detailed work plan for 2014 will be brought to the next AAC meeting for review.

Respectfully submitted,

Rick Williams Commissioner of Community Services

Page 1 Employment Type Reference Code

Temporary - Full Time 14-EXT-03-111

Location Closing Date

Administration Centre - Midhurst 01/24/2014

Position Title - Accessibility and Development Consultant

Position Summary This position will report directly to the Director of Human Resources with a dotted line reporting relationship to the County Clerk and will be responsible for assisting the County of Simcoe in removing barriers and providing accessible services for the residents of the County through implementation of the Accessibility for Ontarians with Disabilities Act, 2005. The legislation is comprehensive and includes standards such as Customer Service, Information and Communications, Transportation, Employment and Built Environment. Due to the extensive nature of this legislation, the role of the Accessibility Consultant is complex and essential to the implementation of accessibility standards across the organization. In addition to overseeing the organization’s response to the legislation, this position will also assist with special projects and initiatives relating to policy and program development within the purview of the County Clerk’s Department.

Duties and Responsibilities 1. Analyzing, interpreting and applying accessibility legislation and regulations to ensure the organization meets accessibility requirements.

2. Providing guidance and support to County departments in the development of policies, procedures, guidelines and templates as they relate to implementation and compliance with the accessibility legislation and regulations affecting their area of operation.

3. Preparing policies, practices, procedures and guidelines to meet the requirements of O.Reg 429/07, Accessibility Standard for Customer Service.

4. Designing, implementing and delivering a comprehensive training program as required under O.Reg 429/07, Accessibility Standard for Customer Service.

5. Collecting and maintaining statistics in a format that may be used to satisfy the reporting requirements described under the Accessibility for Ontarians with Disabilities Act, 2005.

6. Providing guidance to member municipalities as requested with respect to the development and implementation of their programs to meet the requirements described under the Accessibility for Ontarians with Disabilities Act, 2005. Page 2 7. Liaising with the Accessibility Directorate (Ministry) to ensure our policies, practices and programs meet the requirements of the Province of Ontario.

8. Consulting with other municipalities and agencies regarding best practices.

9. Providing policy support to the Accessibility Advisory Committee.

10. Preparing reports and presentations on a range of accessibility legislation issues and standards implementation.

11. Acting as primary contact on all matters relating to implementation of the accessibility legislation, responding to inquiries and resolving concerns, as appropriate, from the general public, etc.

12. Coordinating and preparing mandatory compliance reports (including the County’s Accessibility Plan).

13. Assisting with the design and delivery of soft skill training and training on legislative matters as required (i.e. harassment and bullying training).

14. Working with Employee/Labour Relations Consultants to identify employee training needs as evidenced by employee/labour relations issues and trends.

15. Assist the County Clerk’s Department with special projects and initiatives relating to policy and program development within the purview of the County Clerk’s Department, such as the access and privacy, legislative services, etc.

16. Participating on committees, work groups, task forces and special projects, as assigned.

17. Performing other duties as assigned, in accordance with Departmental objectives.

18. Complying with provincial and County occupational health and safety legislation, regulations, policies and procedures.

19. Maintaining confidentiality in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

Position Requirements

Page 3 1. Hold a University degree or diploma in Education, Communication, Human Resources, Public Administration or other relevant discipline or related job experience. 2. 3 years experience in municipal or provincial public policy development or social science sector with responsibilities in leading project initiatives and program/policy development. 3. Experience in adult education training with proven mentoring and leadership abilities. 4. Experience with program facilitation, instruction, and evaluation. 5. Training in designing and implementing programs. 6. Excellent interpersonal and communication skills, including presentations skills. 7. Excellent time management and multi-tasking skills. 8. Familiarity with Ontarians with Disabilities Act, 2001 and Accessibility for Ontarians with Disabilities Act, 2005, and related regulations would be an asset. 9. Familiarity with the Municipal Act, 2001, and the Municipal Freedom of Information and Protection of Privacy Act, and related regulations would be an asset. 10. Knowledge of the Ontario Human Rights Code, the Employment Standards Act, and other relevant legislation. 11. Ability to work with minimal supervision. 12. Excellent planning and organizational skills. 13. Ability to deal with members of the community who have special needs. 14. Strong word processing, Excel, Power Point, and other computer skills. 15. Ability to work within an established budget. 16. Understanding of collective agreement and legislation interpretation. 17. Must have substantial experience in project management. 18. Demonstrated experience in developing policies, procedures and training programs. 19. Demonstrated experience in delivering training programs to large groups. 20. Understanding and appreciation of the challenges faced by persons with disabilities. 21. Experience in a similar position in a large multi-union, multi-location environment would be an asset.

Compensation Information $56,183 - $67,413 per annum

**Anticipated contract end: September 2014 with possible extension**

To apply for this opportunity, please visit our Careers page at www.simcoe.ca

The County of Simcoe thanks all applicants for their interest in this opportunity, but please note that only those candidates selected for an interview will be contacted. No telephone calls please.

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COMMUNITY SERVICES DEPARTMENT 70 PINE STREET, BRACEBRIDGE, ONTARIO P1L 1N3 Telephone (705) 645-2412 Fax (705) 645-5319 1-800-461-4210 (705 area code) www.muskoka.on.ca

TO: Chair and Members Accessibility Advisory Committee

FROM: Rick Williams Commissioner of Community Services

DATE: March 5, 2014

SUBJECT: Integrated Accessibility Standards Policy

REPORT NO: AAC-1-2014-2

RECOMMENDATION

THAT the proposed Integrated Accessibility Standards Policy (AD-006-2013) as reviewed and recommended by the Accessibility Advisory Committee BE APPROVED.

ORIGIN

Staff.

ANALYSIS

The Accessibility for Ontarians with Disabilities Act (AODA) 2005 requires the adoption of a policy statement on Accessibility Standards.

The attached Draft Integrated Accessibility Standards Policy is presented for review by the Accessibility Advisory Committee (AAC) and following review and possible amendment, be taken forward as an AAC recommendation to District Council.

Respectfully submitted,

Rick Williams Commissioner of Community Services

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POLICY

Name: Policy Number: Integrated Accessibility Standards Policy AD-006-2013

Administrative Approval Date: Council Approval Date: By-Law Reference:

Supersedes: Most Recent Amendment Date: Effective Date: Accessible Customer Service DRAFT February 27, 2013 Policy

1. POLICY

The District Municipality of Muskoka (the District) is committed to providing equal treatment to people with disabilities with respect to the use of District services, programs, and facilities in a manner that respects their dignity and independence, and that is equitable in relation to the broader public. This commitment extends to residents, visitors, and employees with visible or non-visible disabilities.

2. PURPOSE

This policy is intended to provide an overarching framework to guide the review and development of other District policies, standards, procedures, By-laws and guidelines to comply with the standards developed under the Accessibility for Ontarians with Disabilities Act, 2005, S.O. 2005, c. 11 (the AODA), the Accessibility Standards for Customer Service, O. Reg. 429/07 (the ASCS), and the Integrated Accessibility Standards, O. Reg. 191/11 (the IAS).

3. APPLICATION AND SCOPE

3.1 This policy applies to all persons who deal with members of the public or other third parties on behalf of the District, whether the person does so as an employee, member of Council, agent, volunteer, student on placement, or otherwise and all persons who participate in developing the District’s policies, practices and procedures governing the provision of goods and services to members of the public or other third parties.

3.2 The District will develop policies, procedures and practices which address dignity, independence, integration and equality of opportunity. These policies, procedures and practices will comply with the legislative requirements prescribed under the AODA and promote accessibility.

4. DEFINITIONS

4.1 Accessible Formats – may include, but are not limited to, large print, recorded audio and electronic formats, Braille and other formats usable by persons with disabilities.

4.2 Communication Supports – may include, but are not limited to, captioning, alternative and augmentative communication supports, plain language, sign language and other supports that facilitate effective communications.

Name: Policy Number: Integrated Accessibility Standards Policy AD-006-2013

4.3 Disability – is defined, per Section 2 of the AODA as follows:

a. Any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or a wheelchair or other remedial appliance or device, b. A condition of mental impairment or a developmental disability, c. A learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language, d. A mental disorder, or e. An injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.

4.4 Service Animal – includes a “guide dog” as defined in the Blind Persons’ Rights Act and refers to an animal in service for a person with a disability: a. If it is readily apparent that the animal is used by the person for reasons relating to his or her disability; or b. If the person provides a letter from a physician or nurse confirming that the person requires the animal for reasons relating to the disability.”

4.5 Support Person – means, in relation to a person with a disability, another person who accompanies him or her in order to help with communication, mobility, personal care or medical needs or with access to goods or services

4.6 The District – means The District Municipality of Muskoka.

5. GENERAL PRINCIPLES:

5.1 Accessibility Advisory Committee (AAC)

The District has established an advisory committee that includes members with disabilities. The committee serves to advise Council about the requirements and implementation of the ASCS and the IAS developed under the AODA, preparation of accessibility reports, including access for persons with disabilities to a building or premises, and other matters for which Council may seek advice.

5.2 Establishment of Accessibility Plans and Policies

The District shall produce a multi-year accessibility plan that establishes, implements, maintains and documents the phased-in strategy to prevent and remove barriers as well as addressing current and future requirements of the AODA. The plan will be reviewed by the AAC and approved by Council at least once every five years. In addition, the plan will be posted on the District’s website and shall be made available in an accessible format and with communication supports, upon request.

5.3 Procurement of Goods, Services, Facilities and Kiosks

When procuring or acquiring goods, services, facilities or self-serve kiosks, the District shall incorporate accessibility design, criteria and features, unless it is not feasible (practicable). If not practicable, the District shall provide an explanation, upon request.

Page 2 of 6 Name: Policy Number: Integrated Accessibility Standards Policy AD-006-2013

5.4 Training

All District employees, volunteers, agents, and others who deal with the public or other third parties, and those involved in developing customer service policies, practices and procedures, shall receive training on the requirements of the ASCS and the IAS and on the Ontario Human Rights Code as it pertains to persons with disabilities. The training shall be appropriate to the duties of the employee, volunteer or third party. Training shall take place as soon as is practicable and upon completion, the District shall keep a record of the training provided including the dates on which the training took place.

6. CUSTOMER SERVICE STANDARDS:

6.1 The Provision of Goods and Services to Persons with Disabilities

The District will use reasonable efforts to ensure that its policies, practices and procedures are consistent with the following principles:

 The District’s goods and services are provided in a manner that represents the dignity and independence of persons with disabilities.

 Persons with disabilities are given an opportunity equal to that of persons without disabilities to obtain, use or benefit from the District’s goods and services.

6.2 Assistive Devices and other Measures that Assist with Accessibility

A person with a disability may provide his/her own assistive device for the purpose of obtaining, using and benefiting from the District’s goods and services. Exceptions may occur where the District has determined that the assistive device may pose a risk to the health and safety of a person with a disability or the health and safety of others on the premises.

It should be noted that it is the responsibility of the person with a disability to ensure that his or her assistive device is operated in a safe and controlled manner at all times.

6.3 Service Animals

If a person with a disability is accompanied by a guide dog or other service animal, the District will permit the person to enter the premises with the animal and keep it with him or her, unless the animal is otherwise excluded by law from the premises. If a service animal is excluded by law, the District will look to what alternate means are available to enable the person with a disability to obtain, use or benefit from the District’s goods and services.

It is the responsibility of the person with a disability to ensure that his or her service animal is kept in control at all times.

6.4 Support Persons

A person with a disability may enter premises owned and/or operated by Muskoka with a support person and have access to the support person while on the premises.

Page 3 of 6 Name: Policy Number: Integrated Accessibility Standards Policy AD-006-2013

When a support person is accompanying a person with a disability to obtain, use or benefit from the District’s goods and services, the support person will be permitted to attend at no charge where an admission fee is applicable

Where fees for goods and services are advertised or promoted by the District, it will provide advance notice of the amount payable, if any, with respect to the support person.

6.5 Disruption of Services

The District is aware the operation of its services and facilities is important to the public. However, temporary disruptions in services and facilities may occur due to reasons that may or may not be within the District’s control or knowledge.

The District will make reasonable effort to provide notice of the disruption to the public, including information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if any, that may be available.

If there is a disruption in a particular facility or service used to allow a person with a disability to access goods or services, the District will give notice of the disruption to the public by posting in a conspicuous place on the premises of the District facility, or on the District’s website (www.muskoka.on.ca) or by any other method that may be reasonable under the circumstances.

If the disruption is anticipated, the District will provide a reasonable amount of advanced notice of the disruption. If the disruption is unexpected, notice will be provided as soon as possible.

7. INFORMATION AND COMMUNICATION

7.1 Feedback

The public can provide feedback on the accessibility of the provision of goods and services by the District through the Accessibility Advisory Committee:

a) By mail or in person: 70 Pine Street, Bracebridge, ON P1L 1N3 b) By telephone to: (705) 645-2231, Ext. 223 c) By email to: [email protected]

7.2 Accessible Formats and Communication Supports

Except as otherwise provided by the AODA, the District shall, upon request, and in consultation with the person making the request, provide or make arrangements to provide accessible formats and communication supports for persons with disabilities. Accessible formats and communication supports shall be provided in a timely manner, taking into account the person’s accessibility needs and at a cost that is no more than the regular cost charged to other persons.

This does not apply to products and product labels, unconvertible information or communications and information that the District does not control directly or indirectly through a contractual relationship. If it is determined that information or communications are unconvertible, the department shall provide the person requesting the information or communication with:

Page 4 of 6 Name: Policy Number: Integrated Accessibility Standards Policy AD-006-2013

a. An explanation as to why the information or communications are unconvertible; b. A summary of the unconvertible information or communications.

7.3 Emergency Procedures, plans or public safety information

The District will provide all existing public emergency procedures, plans and public safety information, upon request, in an accessible format or with appropriate communication supports in a timely manner.

7.4 Accessible websites and web content

Internet websites and web content controlled directly by the District or through a contractual relationship that allows for modification of the product shall be made accessible in accordance with the requirements of the IAS.

8. EMPLOYMENT STANDARDS

8.1 Recruitment

The District will post information about the availability of accommodations for applicants with disabilities in its recruitment process. Job applicants who are individually selected for an interview and/or testing shall be notified that accommodations for material to be used in the process are available, upon request. The District will consult with any applicant who requests an accommodation in a manner that takes into account the applicant’s disability. Successful applicants shall be notified about the District’s policies for accommodating employees with disabilities as part of their offer of employment.

8.2 Employee supports

The District will inform employees of the policies used to support employees with disabilities, including policies on the provision of job accommodations that take into account an employee’s accessibility needs due to disability. The District will provide this information to new employees as soon as practicable after they begin their employment and provide updated information to all employees whenever there is a change to existing policies on the provision of job accommodations that take into account an employee’s accessibility needs due to disability.

8.3 Accessible formats and communication supports for employees

Upon an employee’s request, the District will consult with the employee to provide or arrange for the provision of accessible formats and communication supports for:

a. Information that is needed to perform the employee’s job; and b. Information that is generally available to employees in the workplace.

The District will consult with the employee making the request in determining the suitability of an accessible format or communication support. See section 7.2 Accessible Formats and Communications Supports.

Page 5 of 6 Name: Policy Number: Integrated Accessibility Standards Policy AD-006-2013

8.4 Workplace Emergency Response Information

If an employee’s disability is such that workplace emergency response information is necessary and the District is aware of the need for accommodation, this information will be provided to employees. In addition, this information shall be provided, with the employee’s consent, to the person designated to provide assistance. The information will undergo review when the employee moves to a different location, when the employee’s overall accommodation needs or plans are reviewed and when the District reviews its general emergency response plan.

8.5 Documented Individual Accommodation Plans

A written process for the development and maintenance of documented individual accommodation plans shall be developed for employees with disabilities. If requested, these plans shall include information regarding accessible formats and communications supports. If requested, the plans shall include individualized workplace emergency response information.

8.6 Return to Work Process

The District will have in place a documented return to work process for employees returning to work due to disability and requiring disability-related accommodations. This return to work process will outline the steps that the District will take to facilitate the return to work.

8.7 Performance Management, Career Development and Redeployment

The District will take into account the accessibility needs of its employees with disabilities as well as any individual accommodation plans when providing performance management and career development and when considering redeployment.

9. BUILT ENVIRONMENT STANDARDS

The District shall comply with the AODA Design of Public Spaces Standards (Accessibility Standards for the Built Environment) when undertaking new construction and/or redevelopment of public spaces.

Form #:

Related Policies/Procedures:

Reference: (approval and amendment details, legal references)

Page 6 of 6

TO: Chair and Members Accessibility Advisory Committee

FROM: Jeff Yeo Manager, Facilities Services

DATE: March 5, 2014

SUBJECT: The Pines Support Building and Provincial Offences Court Facility Updates

REPORT NO: AAC-1-2014-3 ______

RECOMMENDATION

This report is provided for information only.

ORIGIN

This report is intended to update Committee with a summary of the design changes incorporated into the subject projects based on comments received at the previous meeting for the purposes of improving the accessible design of these projects.

ANALYSIS

The Pines Support Building

 The 5 barrier free parking spaces were revised to include the adjacent hatched areas. This change resulted in a total net parking loss of only one space.

POA Court Facility

 The exterior sidewalks and entrances were revised to a universally accessible design.  The barrier free parking spaces to be created along Pine Street will include an adjacent hatched area.  Power door operators are being added onto the Court Room entry doors.  Stairs to the Justice’s dais in both Courtrooms have been replaced with ramps.

Respectfully submitted,

Jeff Yeo Rick Williams Manager, Facilities Services Commissioner of Community Services

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COMMUNITY SERVICES DEPARTMENT 70 PINE STREET, BRACEBRIDGE, ONTARIO P1L 1N3 Telephone (705) 645-2412 Fax (705) 645-5319 1-800-461-4210 (705 area code) www.muskoka.on.ca

TO: Chair and Members Accessibility Advisory Committee

FROM: Rick Williams Commissioner of Community Services

DATE: October 23, 2013

SUBJECT: Resource Requirements for the District of Muskoka Related to the 2013 Report / 2014 Plan

REPORT NO: AAC-1-2013-1

RECOMMENDATION

AND THAT an allocation of $10,000 be included in the 2014 Tax Supported budget to support the accessibility initiative;

AND THAT the Commissioner of Community Services remains the Senior Manager responsible for the support to the Accessibility Advisory Committee and implementation of the Accessibility Plan.

ORIGIN

Staff.

ANALYSIS

The Accessibility for Ontarians with Disabilities Act (AODA) was passed in 2005 and carries a wide range of standards and requirements that are phased in over a 20 year period.

While the District of Muskoka has been able to meet the expectations and objectives of the AODA to date, it may be timely to look at future resource requirements in a somewhat different manner.

Future resource requirements could include a separate consultant arrangement to facilitate the implementation of the AODA expectations. A specialized consultant would have the following advantages:

Respectfully submitted,

Rick Williams Commissioner of Community Services

THE DISTRICT MUNICIPALITY OF MUSKOKA

ACCESSIBILITY ADVISORY COMMITTEE

A G E N D A

Meeting No. AAC-2-2014 Tuesday, September 9, 2014 10:00 a.m. Birch Room, District Administration Building ______

1. CALL TO ORDER

2. DECLARATION OF PECUNIARY INTERESTS

3. REVIEW OF MINUTES FOR CORRECTNESS

a) AAC-1-2014 – March 5, 2014

4. ADMINISTRATIVE MATTERS

a) Accessibility Plan Progress Report Report No. AAC-2-2014-1

Recommendation

This report is submitted for information only and to gain input in developing ideas for 2015 priorities.

b) Simcoe Muskoka Accessibility Round Table (SMART) Report No. AAC-2-2014-2

Recommendation

THAT The District Municipality of Muskoka along with the local Area Municipalities continue to participate in the Simcoe Muskoka Accessibility Round Table;

AND THAT the District Accessibility Advisory Committee promotes the development of a Muskoka-centred Accessibility Table to ensure enhanced linkages among Muskoka services and agencies.

5. INFORMATION ITEMS

a) Summary of Requirements and Timelines for Designated Public Sector Organizations AAC-2-2014-INFO-A

b) Correspondence regarding the Accessibility Standard for the Design of Public Spaces AAC-2-2014-INFO-B

c) Correspondence regarding Accessible Parking Permit Seizures and Request for Information AAC-2-2014-INFO-C

6. NEW BUSINESS

7. ADJOURNMENT

Recommendation

THAT the Accessibility Advisory Committee adjourns to meet again at the call of the Chair.

This agenda can be viewed in a larger font by increasing the magnification of the page.

THE DISTRICT MUNICIPALITY OF MUSKOKA

ACCESSIBILITY ADVISORY COMMITTEE

MEETING NO. AAC-1-2014

MINUTES

PLACE: Council Chamber, District Administration Building

TIME: 9:00 a.m.

DATE: March 5, 2014

PRESENT: Committee Chair S. Clement; District Chair J. Klinck; Members F. Coleman, A. Edwards, B. Jones, D. Kirwin, S. Williams-Gosse

OFFICIALS PRESENT: R. Williams, Commissioner of Community Services; D. Crowder, District Clerk

ALSO PRESENT: J. Yeo, Manager, Facilities Services; C. Glover, Manager, Human Resources; J. Duncan, Administrative Assistant

CALL TO ORDER

Committee Chair Clement called the meeting to order at 9:05 a.m.

DECLARATION OF PECUNIARY INTERESTS

None were declared.

PRESENTATION a) Bracebridge Accessible Taxi Cameron Hoffman and Peter Grande

Messer’s Grande and Hoffman highlighted their digital presentation advising that fleet diversity is important in order to meet the needs of all disabled persons. Mr. Hoffman advised that Bracebridge Taxi has partnered with Community Living to ensure that accessible transportation is available to all its clients. He added that all drivers of the accessible vehicle are certified in First Aid, CPR and anchoring wheelchairs and mobility devices.

The delegation answered questions regarding the MV-1 (accessible vehicle); standard taxi fees, non-availability of subsidies; the use of the accessible vehicle by able-bodied persons when not required for disabled persons; and the availability of accessible transportation outside of normal transit hours.

To access the delegation’s presentation, please click on the following link: https://muskoka.civicweb.net/Documents/DocumentDisplay.aspx?ID=23836 REVIEW OF MINUTES FOR CORRECTNESS a) AAC-1-2013 – October 16, 2013

Ms. Kirwin noted that within the October 16th minutes where a correction was made to the minutes of the December 19th meeting, a further edit was required to reflect that “…buildings conform to accessibility standards beyond 2015”, not 2017 as noted under section a) of Information Items.

ADMINISTRATIVE MATTERS a) Accessibility Advisory Committee Priorities and Related Consultant Support Report No. AAC-1-2014-1

This report was provided for information. b) Integrated Accessibility Standards Policy Report No. AAC-1-2014-2

Mr. Williams advised that Ms. Glover, Manager, Human Resources, had prepared the policy which was devised from best practices of other municipalities.

Committee Chair Clement introduced the following motion:

“Moved by A. Edwards and seconded by F. Coleman R1/2014-AAC

THAT the proposed Integrated Accessibility Standards Policy (AD-006-2013) as reviewed and recommended by the Accessibility Advisory Committee BE APPROVED.”

A discussion occurred regarding the second paragraph in section 6.5 (Disruption of services) and whether it could be amended as it was of a more generic nature and not specifically tied to accessibility. Mr. Williams suggested that the paragraph could simply be deleted as the 3rd paragraph within section 6.5 captured the intention of that section as it relates to persons with disabilities. The following motion was then introduced:

Moved by F. Coleman and seconded by A. Edwards R2/2014-AAC

THAT Policy No. AD-006-2013 be amended as follows:

Remove paragraph 2 under section 6.5 (Disruption of Services).

Carried.

The main motion was re-read as amended:

Moved by A. Edwards and seconded by F. Coleman R1/2014-AAC

THAT the proposed Integrated Accessibility Standards Policy (AD-006-2013) as amended and reviewed and recommended by the Accessibility Advisory Committee BE APPROVED.”

Carried. c) The Pines Support Building and Provincial Offences Court Facility Updates Report No. AAC-1-2014-3

Mr. Yeo highlighted his PowerPoint presentation illustrating where recommendations from this Committee had been incorporated into the designs for both the Pines Support Building and Provincial Offences Court Facility.

To access Mr. Yeo’s presentation, please click on the following link: https://muskoka.civicweb.net/Documents/DocumentDisplay.aspx?ID=23837

INFORMATION ITEMS a) Report No. AAC-1-2013-1 - Resource Requirements for the District of Muskoka Related to the 2013 Report / 2014 Plan AAC-1-2014-INFO-A

This report was provided for information and Mr. Williams advised that due to the lack of quorum at the October 16, 2013 meeting, the recommendation within the report was approved directly by Council at its October 24, 2013 meeting.

NEW BUSINESS a) Future Opportunities for Accessible Transportation

In response to a question by Councillor Coleman regarding opportunities for future accessible transportation, Mr. Williams advised that a report would be prepared for the next meeting and could also be vetting through the Community Services Committee. b) Accessibility Plan

In response to Ms. Kirwin’s question regarding the Accessibility Plan being a multi-year plan, Mr. Williams advised that it is his intention to work on a multi-year plan later this year. Ms. Kirwin requested that there be language within that plan that would ensure annual reviews.

ADJOURNMENT

Moved by B. Jones and seconded by S. Williams-Gosse P3/2014-AAC

THAT the Accessibility Advisory Committee adjourns to meet again at the call of the Chair.

Carried.

The meeting adjourned at 10:26 a.m.

______District Clerk

COMMUNITY SERVICES DEPARTMENT 70 PINE STREET, BRACEBRIDGE, ONTARIO P1L 1N3 Telephone (705) 645-2412 Fax (705) 645-5319 1-800-461-4210 (705 area code) www.muskoka.on.ca

TO: Chair and Members Accessibility Advisory Committee

FROM: Shonna Caldwell Manager, Program Information

DATE: September 9, 2014

SUBJECT: Accessibility Plan Progress Report

REPORT NO: AAC-2-2014-1

RECOMMENDATION

This report is submitted for information only and to gain input in developing ideas for 2015 priorities.

ORIGIN

Staff.

ANALYSIS

The District Accessibility Advisory Committee plays an important role in helping to set District priorities, reviewing District plans, linking with allied organizations to identify current barriers to accessibility, as well as in promoting and encouraging increased accessibility throughout Muskoka.

In 2012, the District Accessibility Advisory Committee (AAC) put forward an Accessibility Plan Update that identified both District and departmental accessibility goals and priorities. The following points note accomplishments that will be included in the 2014 report, expected to be submitted to the Province in December 2014.

District Level

 The District of Muskoka website has met standards established by the Accessibility for Ontarians with Disabilities Act (AODA) minimum standards as of January 2014.  All District Committee Agenda Package templates will be updated to meet accessibility standards and the FilePro Index has been updated to include all previous years’ available agendas/minutes/reports. The Department will review public feedback to identify barriers and ensure that materials are accessible to users with disabilities.  All District Committee Meetings include the use of microphones for all speakers and the use of PowerPoint presentations for visual aid. It is noted on all agenda packages that hearing-assistive devices can be made available in the Council Chamber and that all agendas and related documents can be reproduced in larger font. The Department will

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continue to integrate accessibility standards into meeting formats, including creating an accessible meeting checklist to help staff plan inclusive meetings and public events.  Training options will be made available to the new Muskoka District Council members following the October 2014 election, which will address the Accessibility for Ontarians with Disabilities Act (AODA) and, in particular, requirements under the Customer Service Standards which apply to all Public sector organizations.  The District’s Strategic Priorities document will be updated to address accessibility priorities for the District.

Human Resources

 The corporate Accessibility policy was updated.  A Disability Accommodation policy was developed and implemented for which all employees have received training. This policy and training have also been added to the New Employee Orientation (NEO) program.  Wording was added to all job postings and the “How to Apply” page on the District of Muskoka website to advise potential candidates and employees with disabilities that accommodation is available at any point in the recruitment process upon request.  All employees were trained on the Ontario Human Rights Code as it relates to people with disabilities.  Employees have been reminded about the protocols for individual emergency response plans for employees who have a disability and this has been added to our bi-annual refresher training on emergency evacuation procedures.  All employees were trained on the requirements of the Employment Standards Act and this has also been added to the NEO.  The employment offer letter templates have been revised to include wording relative to accommodation.  Human Resources staff are developing a plan to provide customer service training to all District staff which will include an accessibility component.

Corporate and Emergency Services

Information Technology

 Improved accessibility tools and access to information on the District website through the following: o Allow user to enlarge/decrease the font on the website; done by providing font buttons on the website; o Administrative users for each department responsible for updating the website have been trained on how to enter text for images so that anyone needing to read what the image portrays can do so; o Larger font was used across all pages on the District’s public facing website; o Images that could not be accessibility compatible have been removed from the District public facing website and this information has been passed on to the administrative users in each department; and o All department administrative users have been advised to update their PDF flow diagrams that were not compatible in order to be accessibility compliant and remove the existing diagrams that are not compliant.  Continued development of extended on-line forms and processes as part of the ongoing website redesign.  Initiatives are being explored to incorporate increased access to District services and programs through various social media avenues.

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Provincial Offences

 In 2014 the District constructed a court facility complying with the guidelines for barrier- free design of Ontario Government Facilities, specifically court facilities.  The Ministry of the Attorney General website for court services directs persons with disabilities to contact a municipal representative for accessibility concerns related to court appearances.  At the District of Muskoka, the Manager of Court Administration is the designated individual and the primary point of contact to accept requests about accessible services and respond to the needs of court users with disabilities. The type of accessibility-related assistance that is provided depends on the disability, the service that is being used, and the availability of different types of equipment and services. Examples include:  Hearing-assistive devices  Real-time captioning or Communication-Access Real Time (CART)  Visual language interpretation such as American Sign Language (ASL) or langue des signes québécoise (LSQ)  Communication support for people who have difficulty speaking and use alternate ways of communicating  Scheduling of meetings or proceedings in rooms that can accommodate disabilities  Accessible or alternative formats of documents, such as electronic formats, large print, audio, and braille These are examples only and may not be suitable in all cases. Other requests are also considered if they are needed for disability-related reasons to access or to participate in a court proceeding.

Please note that judicial officials have authority over court proceedings and what happens in a court room. Judicial officials are informed of disability-related accommodation for a court appearance.

Facilities

 The District, in reviewing its procurement policies, will continue to consider the accessibility of persons with disabilities when purchasing goods and services.  The District will continue to strengthen internal and external signage in order to reduce accessibility barriers, and is currently reviewing the signage at 70 Pine Street.  Consideration is being given to the installation of TV units in all apartment buildings owned and operated by the District for improved access to information on programs and services.  There is an intent to initialize a corporate review of all District facilities to develop a plan to ensure accessibility barriers are removed and/or accommodated.

Community Services

 Continued improved access to online information on internal and external social services made available through the muskokacommunity.ca website.  Approximately 20 brochures have been published with more underway that promotes increased access to Community Services programs and services.  Renovations and improvements continue at several child care facilities that include capital expenditures to enhance accessibility for disabled children, such as a portable ramp being made available at Bracebridge Children’s Place.  Increased access to programs and services is being provided on a pilot basis through the implementation of the Ontario Works van.  Access to our community offices in Huntsville, Gravenhurst, and Bracebridge is under review and staff is currently in negotiations with the building landlords to install automatic

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door openers and specifically in Huntsville, to reconstruct the front entrance with a drop curve for wheelchair access.  Improvements to social housing complexes and tenants’ individual living space are evaluated and implemented based on accessibility needs.  The 10-year Housing and Homelessness Plan was developed with the following accessibility interests in place: o Financial assistance to complete accessibility modifications through the Ontario Renovates component of the Investment in Affordable Housing for Ontario program. o Currently evaluating the practice of prioritizing a set number of accessibility modification applications to the top of the chronological approval list. o Accessibility was noted as a pressure in many seniors only accommodations, and solutions for scooter parking are under consideration. o Implementation of Muskoka District Council’s Affordable Housing Initiatives Program to: . listen to developers who advocate for determining eligibility on size and selling price, not on Municipal Property Assessment Corporation values; . incorporate accessibility and energy efficiency standards into all housing supply initiatives/programs; and . include social benefits to tenants as one criteria for proposal assessment. o Advocate for a renewed Social Housing Renovation and Repair Program (SHRRP): . to maintain existing assets; . to enhance accessibility; . to enhance sound insulation between units; and . to install energy conserving and green energy products. o Address accessibility pressures in seniors’ housing: . Modify several ground floor units by combining two one bedroom units into a single modified unit. Replace ‘lost’ unit with rent supplement in private sector; . Install automatic door operators on a phased basis on entry doors of one bedroom apartments. Start with ground floor units and expand to second floor units if elevator is installed; and . Convert existing space into scooter parking for tenants.

The Pines Long-Term Care

 Skype has been made available so that residents can communicate with long-distance family members.  TV’s have been placed in each resident unit to broadcast news and activities from the Home.  Telemedicine equipment has been set-up to facilitate training and resident care.  All staff completed a topic-specific training package on Accessibility in August 2014.  Resident families have been contacted via email to ask what accessibility concerns or suggestions they might have. The Resident Council is also asked to provide feedback and suggestions several times a year. Staff was asked to provide feedback at three resident home area meetings in 2014.  A new Pines Support wing opened in spring 2014. Facility accessibility guidelines were followed in completing the construction.  Renovations on a new entrance to The Pines commenced in August 2014 and is intended to provide more information and inclusion to residents and their families.  The contracted company providing transportation services to residents entered into a new contract stipulating that accessibility training would be provided to all drivers on hire

Page 4

and as needed. Staff was also trained to support residents during outings when outside transportation services are utilized.  The Pines Accessibility Plan will be reviewed and updated in 2014/2015.

Transportation

 Continue to monitor the Corridor 11 Bus ridership trends and work with the private operator to look at ways of enhancing accessibility features.  Continue to implement the Transportation Plan proposed by LURA consultants to include a range of local low cost services, such as volunteer driver initiatives and accessible taxis.  Promote enhanced access to services of persons on ODSP by facilitating awareness of Community Engagement programs and transportation supports to access those programs.

Engineering and Public Works

 As traffic signals are updated, control units capable of accepting Accessible Pedestrian Signals (APS) are installed. APS are installed per special request and Committee approval. Currently, three APS have been installed; 1 in Gravenhurst and 2 in Huntsville. Also, a tactile surface was installed at another stoplight in Huntsville.  Although sidewalks are not a District of Muskoka asset or responsibility, in any project where a sidewalk is not presently ramped, the panels at the intersection are re-graded to remove or reduce obstacles.  The walkway across one gate of the large Port Carling Lock was replaced so as to accept wheelchairs in 2004. Although, pedestrians can cross the smaller lock, the Ministry of Natural Resources has erected a barricade preventing them from crossing over the dam.  The bathroom at the Port Carling Locks had renovations done which improved access. Thresholds were lowered and door access was widened.  The Waste Management Department at the District of Muskoka strives to communicate to residents of Muskoka by the most convenient means necessary for each demographic. Standard municipal waste management guides are mailed via Canada Post to ensure all residents, even those who do not have access to a computer, are equipped with the information they require to optimize their waste management efforts. Traditional radio and print advertisements are executed to reach a broader audience on a more consistent basis.  More modern uses of technology are utilized, such as social media and electronic newsletters, for those who release consent to the Municipality. This enables residents to access the information when it is most convenient, or when required. In addition, more personal, one on one education sessions are also made available for all residents in Muskoka, including home visits and presentations to residents, associations and community groups.  The roundabout at Cedar Lane/Taylor Road was completed in May 2012. It was planned in consultation with the Bracebridge Accessibility Committee to ensure accessibility issues were addressed. The construction included: sidewalks that were ramped where they met the roadway; sidewalk ramps that were grooved for cane detection; splitter islands that act as a pedestrian refuge while crossing; and “Yield to Pedestrians” signage was installed on all four entrances of the roundabout.  Access to depot sites, transfer stations and landfills as well as the reconstruction of the slope of the Port Carling Locks ramp have been considered, but at this point are not addressed due to feasibility issues.

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Planning and Economic Development

 Enhancements to the Planning and Economic Development District Website include provision of accessible formats such as large print, recorded audio and electronic formats (i.e. graphics and charts are included in PDF format to allow for processing by Text-to- Speech software). Future enhancements to the Geographic Information System, Muskoka Water Strategy Program and Muskoka Airport websites are anticipated.  Public documents can be made available in the Planning and Economic Development Department in accessible formats: larger font and in digital format (saved to CD) for processing by Text-to-Speech software and the Department will continue to broaden access to public information by continuing to identify, remove, and prevent barriers in the accessibility of our services.  The Muskoka Official Plan Review currently underway has included Official Plan Amendment No. 42 (Vision) which incorporates wording respecting the promotion of improved accessibility for persons with disabilities and the elderly. Further policies respecting accessibility will be incorporated as the review proceeds.  Muskoka Tourism Marketing Agency (MTMA) will continue to encourage accessible tourism promotion. An Accessible Tourism Training Workshop was held in partnership with the Tourism Industry Association of Ontario and the Ontario Restaurant Hotel and Motel Association (organized by MTMA and the Town of Bracebridge) to promote accessible customer service for tourist destinations in Muskoka. The Muskoka Tourism Visitor Centre on Highway 11 has been retrofitted and is now compliant with Provincial accessibility standards. A future goal of MTMA will be to produce a ‘Digital Accessible Muskoka Guide’ - an eight-page guide/inventory of all Muskoka tourism-related accessible places and offerings, including: commercial accommodations, retail, restaurants, attractions, events, trails, and activities.

A revised draft of the 2012 Accessibility Plan Update will be provided to the Accessibility Advisory Committee for review in November. The 2014-15 draft plan will include, but is not limited to, the following:

 Descriptive data of Muskoka’s population in terms of disability and accessibility barriers  Specific sections identifying IT, Human Resources, Training, POA, and Facilities achievements to date and ongoing strategies for additional accessibility improvements.

Respectfully submitted,

Shonna Caldwell Rick Williams Manager, Program Information Commissioner of Community Services

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COMMUNITY SERVICES DEPARTMENT 70 PINE STREET, BRACEBRIDGE, ONTARIO P1L 1N3 Telephone (705) 645-2412 Fax (705) 645-5319 1-800-461-4210 (705 area code) www.muskoka.on.ca

TO: Chair and Members Accessibility Advisory Committee

FROM: Shonna Caldwell Manager, Program Information

DATE: September 9, 2014

SUBJECT: Simcoe Muskoka Accessibility Round Table (SMART)

REPORT NO: AAC-2-2014-2

RECOMMENDATION

THAT The District Municipality of Muskoka along with the local Area Municipalities continue to participate in the Simcoe Muskoka Accessibility Round Table;

AND THAT the District Accessibility Advisory Committee promotes the development of a Muskoka- centred Accessibility Table to ensure enhanced linkages among Muskoka services and agencies.

ORIGIN

Staff.

ANALYSIS

The Simcoe Muskoka Accessibility Round Table (SMART) is an ad-hoc Table of the Board of Directors of Independent Living Services of Simcoe County and Area (ILS). The table acts as a resource for Accessibility Advisory Committees and other interested organizations whose mandate is to advocate for accessibility concerns. Its purpose is to assist members of Accessibility Advisory Committees with identification of research on, and planning for, accessibility issues which affect individuals with physical disabilities.

Currently SMART is comprised of members from Area Municipalities, including representation from Muskoka. This Table meets on an as needed basis. Their upcoming Annual General Meeting is scheduled for September 17, 2014. While there is certainly value in having Muskoka continue to sit at the SMART table, it is also important that we continue to develop a Muskoka-centric accessibility presence.

Page 1 In 2011, the Muskoka Wide Conference for Accessibility was held and facilitated by the Huntsville Accessibility Advisory Committee, which enabled networking and information sharing to begin among organizations with accessibility mandates. It is through events like these that Muskoka organizations can continue to work together to address accessibility barriers collaboratively.

Respectfully submitted,

Shonna Caldwell Rick Williams Manager, Program Information Commissioner of Community Services

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AAC-2-2014-INFO-A

Public Sector

Accessibility for Ontarians with Disabilities Act (AODA), 2005, Integrated Accessibility Standards Regulation Summary of Requirements and Timelines for Designated Public Sector Organizations*

TIMELINES TIMELINES REQUIREMENTS 50+ Employees 1-49 Employees

• Provide accessible emergency and public safety January 1, 2012 January 1, 2012 information (s. 13) • Provide individualized workplace emergency response information to employees with disabilities (s. 27)

• Develop accessibility policies (s. 3) January 1, 2013 January 1, 2014 • Develop a multi-year accessibility plan (s. 4) • Incorporate accessibility criteria when procuring or acquiring goods, services or facilities (s. 5) • Incorporate accessibility features into self-service kiosks (s. 6)

• Make all new internet websites and new web content January 1, 2014 January 1, 2014 on those sites conform to WCAG 2.0, level A (s. 14)

* For more information about requirements and timelines, use the free Accessibility Compliance Wizard at ontario.ca/accessibilitycompliance

ontario.ca/AccessON

07-2014 Summary of Requirements and Timelines for Designated Public Sector Organizations

TIMELINES TIMELINES REQUIREMENTS 50+ Employees 1-49 Employees

• Provide training on Ontario’s accessibility laws (s. 7) January 1, 2014 January 1, 2015 • Make your feedback processes accessible when asked (s. 11) • Make employment practices accessible including: -- Recruitment (s. 22-24) -- Employee accommodation (s. 25, 26, 28) -- Employees returning to work (s. 29) -- Performance management, career development and redeployment (s. 30-32)

• Produce accessible textbooks (producers of January 1, 2015 January 1, 2015 educational or training material only) (s. 17) • Provide accessible formats of print-based library materials (libraries of educational or training institutions only) (s. 18)

• Provide accessible formats and communication January 1, 2015 January 1, 2016 supports (s. 12)

• Provide accessible educational or training resources January 1, 2013 January 1, 2015 (educational or training institutions only) (s. 15) • Provide accessibility awareness training to educators (school boards or educational or training institutions only) (s. 16)

File your accessibility compliance report that By December 31, By December 31, includes all AODA requirements up to, and 2015 2015 including, January 1, 2015

ontario.ca/AccessON AAC-2-2014-INFO-B

Duncan, Jennifer

From: Back, Amy Sent: Monday, July 21, 2014 3:17 PM To: Williams, Rick; Duncan, Jennifer Cc: Crowder, Debbie Subject: FW: Policy Guidelines on the Accessibility Standard for the Design of Public Spaces Now Available

Correspondence received.

Amy

Amy Back CMM1 Deputy Clerk

From: Accessibility Directorate of Ontario [mailto:[email protected]] Sent: Monday, July 21, 2014 3:13 PM To: Back, Amy Subject: Policy Guidelines on the Accessibility Standard for the Design of Public Spaces Now Available

La version française suit le texte anglais. French text follows.

Ministry of Economic Ministère du Développement Development, Employment économique, de l’Emploi et de and Infrastructure l’Infrastructure

Accessibility Directorate Direction générale de l'accessibilité of Ontario pour l'Ontario

6th floor, Suite 601a 6e étage, bureau 601a 777 Bay Street 777, rue Bay Toronto ON M7A 2J4 Toronto ON M7A 2J4 [email protected] [email protected]

We are pleased to announce the release of new policy guidelines on the Accessibility Standard for the Design of Public Spaces. These guidelines explain the intent behind each of the requirements in plain language. They are now available on our website.

If you would like to continue receiving regular updates on the Accessibility for Ontarians with Disabilities Act and what’s new in tools, resources and events, subscribe to our newsletter now!

P1404

1 AAC-2-2014-INFO-C 15\ Back, Amy

Subject: Accessible Parking Permit Seizures and Request for Information Attachments: APP Permit Seizures and Request for Information (2).doc

From: Gable, Leeann (SO) [mailto:[email protected]] Sent: Friday, May 30, 2014 10:48 AM Cc: APP Services Office (SO) Subject: Accessible Parking Permit Seizures and Request for Information

Good Morning,

Following up on recent consultations we held with our municipal law enforcement partners, the Accessible Parking Permit Services Office have made changes on how seized accessible parking permits are reported to ServiceOntario and how enforcement requests for specific permit holder information should be made.

Effective immediately, the reporting of seized permits and requests for specific permit information will now be sent directly to the APP Services Office at [email protected]. It will no longer be necessary to send these requests to the ServiceOntario Privacy Office.

The attached information sheet outlines the required process when permits are seized or information is required concerning a permit holder. Included in this information sheet is a sample template which may assist you in completing the required information.

A Municipality Guidebook has also been developed and will be sent out to all our law enforcement contacts once final approvals have been obtained.

If you have any questions, please do not hesitate to contact me.

Leeann Gable Business Operational Coordinator Accessible Parking Permit Office Kingston Production and Verification Services Central Services

ScrviceOntario-making it easier File• Phone 613-544-2220 ext 4650 Copy Action Fax 613-545-4678 Chair 1:] 0 CAO. Email: [email protected] Cert< ~g Fmance & Cotp Serv. 0 0 PubhcWort

~~1 RECEIVED MAY 30 2014 Service Ontario Process for Reporting Seized Permits~~

Under the Highway Traffic Act law enforcement agencies are authorized to seize an Accessible Parking Permit (APP) if it is misused. Section 28 (1) and (2} of the HTA apply pertain to all enforcement officer rankings; all enforcement personnel may seize and retain an Accessible Parking Permit.

~~Issuing a parking infraction (Part I, II or Ill) is strictly up to the individual municipalities and is not the responsibility of ServiceOntario to advise what type of charge should be laid.~~

ServiceOntario respects the fact that some of the smaller municipalities do not have the enforcement capacity or administrative staff to seize APP permits. The seized process is intended to provide Ontario municipalities with a guide as to who to contact when/if an APP is seized. It is not mandatory to establish an enforcement/administrative team to focus on accessibilities issues alone.

~~ServiceOntario proposes the following steps be taken when a permit has been seized:~~

1. Law enforcement is requested to notify ServiceOntario within two {2) business days of the seizure by email at [email protected]. The notification must include the following information: a. APP number b. APP permit holder's name c. date of seizure d. reason for seizure e. contact information (officer name, badge number, municipality} f. court date

~~2. ServiceOntario flags the permit as seized to prevent the unlawful issuance of an interim APP while the case is before the courts.~~

3. ServiceOntario acknowledges that the normal process may involve the holding of the APP as evidence until the matter is resolved in court. Once the legal proceedings are concluded and the APP permit has been returned by the court to the officer, the law enforcement is requested to return the APP to ServiceOntario along with any counterfeit permits once the court matter has been resolved. Expired APP's can be destroyed by law enforcement/municipality.

4. Law enforcement independently notifies ServiceOntario within two (2) business days when the court matter is resolved. Email ServiceOntario at: [email protected], the notification must include: a. APP number b. APP holder's name c. date court case was resolved

~~f"):..::~~

~~t?ontario I~~

APP Permit Seizures and Requests for Information 1 of 3 5. If the court matter is delayed, the municipality must contact ServiceOntario to advise of the delay and include the new court date via email at; [email protected].

~~6. Any requests for information on a specific permit can be made by emailing [email protected] or by fax at (613) 545-4678 or by phone at (613) 544-2220 ext. 4650 or 1-800-267-0295 ext. 4650.~~

~~7. Please mail permits to: Service Ontario Accessible Parking Permit Services Office P.O. Box 9800 Kingston ON K7L 5N8~~

~~Templates for Seized Permits~~

~~Seized Permits Accessible Parking Permit Seizure Notification ______. Permit Number Permit Holder Information Name:~~

~~Date of seizure Reason for the Seizure Contact Information (officer name, badge number, municipality Court Date~~

~~Resolved Seizures .______..:.. A=c..;;.c.;::..es=s=i =bl=e~P~rl!ing Permit. Resolved Seizure Notification Permit Number Permit Holder Information Name:~~

~~Date Court Case was Resolved Disposition of Case Contact Information (officer name, badge number, municipality New Court Date (if applicable)~~

~~APP Permit Seizures and Requests for Information Page 2 of 3 Requesting Permit Holder Information~~

If as part of your investigation you require information about specific Accessible Parking Permits (APPs) or permit holders, ServiceOntario provides the following mechanism for you to request information.

~~Please send your request to the Accessible Parking Permit Services Office via email or fax:~~

~~Email: [email protected] - The email must be sent from your city/departmental email address~~

~~Fax: (613) 545-4678- If requesting by fax, please use departmental letterhead or official departmental fax cover page.~~

~~If your fax or email includes more than 1 request, please indicate this fact on the subject line.~~

~~• Please include as much information as possible (e.g. permit number or name of permit holder, address and/or date of birth of the permit holder, etc).~~

~~• Please confirm in your request that this information is required to assist your investigation, with a view to a law-enforcement proceeding.~~

~~• Please include your contact information - (If there are any concerns with your request, we will contact you to discuss).~~

Requests will be reviewed by our office for compliance with FIPPA/MFIPPA and once approved you will provided with the information. We strive to ensure that you will receive a response within 2 business days.

If your request is urgent- please indicate this and we will do our best to accommodate. [In fairness to your colleagues we ask that you use this designation sparingly as it may disrupt processing of other requests.]

~~If you have any questions or concerns, please feel free to contact our office at (613) 544-2220 ext 4650 or 1-800-267-0295 ext. 4650 or by fax (613) 545-4678.~~

~~APP Permit Seizures and Requests for Information Page 3 of 3 Appendix B -Human Resources Accessibility Training Modules Accessibility Training The AODA & The Standards - Part 1~~

~~When you are ready to begin, please click the start button: START REMINDER: Make sure that you are viewing this eCourse as a Slide Show:~~

~~Slide Show Not a Slide Show Uses Full Screen Has a Divided Screen~~

If it does not come up as a Slide Show (Full Screen), click on the ‘View’ tab at the top, then click on ‘Slide Show’. Navigation Information Throughout the e-Course you will find the following icons on each screen:

~~• To return to the previous slide~~

~~• To advance to the next slide~~

• To return to the start of the course (Home) • To get help (questions or information) • To exit the e-Course • Access resources: links to external documents • Interactive elements: use the Act, complete a worksheet e-Course Help

~~For System • Contact the IT Department at Ext 277 Help~~

~~For Course • Contact the Health, Safety & Wellness Coordinator at Ext 306 Questions~~

Opening • Documents should open in a separate window. Please give them a few seconds to open. When finished with an external Documents document close the window to return to the e-Course. Accessibility for Ontarians with Disabilities Act, 2005 & the Accessibility Standards Introduction What is the AODA?

~~The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is a law in Ontario that allows the government to develop specific standards of accessibility and to enforce them.~~

What is the AODA? • Approximately 1.85 million Ontarians have disabilities and the numbers are expected to rise • The AODA became law in June 2005 • The purpose of the AODA is to develop, implement and enforce mandatory accessibility standards to achieve accessibility in key areas of daily living for Ontarians with disabilities • The goal is to have an accessible Ontario by 2025

Accessibility Standards The Accessibility Standards are a set of requirements for the identification, removal and prevention of barriers to accessibility: • Customer Service Standards • Integrated Accessibility Standards (IAS) – Information and Communications Standards – Employment Standards – Transportation Standards – Design of Public Spaces Standards

~~Click the link below for a short video on the Accessibility Standards.~~

~~Customer Service Standards~~

The Customer Service Standards were the first of the 5 standards established under the AODA in January 2008. It requires people and organizations that provide goods or services to members of the public to do so in a manner that is accessible to people with disabilities.

Learn more about the Customer Service Standards as well as information on how to provide great customer service to people with disabilities in Part 2. Integrated Accessibility Standards (IAS) • Became law in 2011 with phased-in implementation deadlines • Contains 4 standards: – Information & Communication – Employment – Transportation – Design of Public Spaces • Includes requirements for: – Multi -year accessibility plan – Written policies & procedures – Employee training

IAS – Information & Communication Standards The Information & Communications Standards outline the requirements for organizations to create, provide and receive information and communications in ways that are accessible for people with disabilities. This should help people with disabilities access information and communications that many of us rely on every day.

~~Click the link below to learn more about the Information & Communication Standards. IAS – Employment Standards~~

The Employment Standards require employers to provide for accessibility across all stages of the employment life cycle. In so doing, employers can help to create workplaces that are accessible and which allow employees to reach their full potential.

~~Learn more about the Employment Standards and the District’s policies and procedures for accommodating employees with disabilities in Part 3. IAS – Transportation Standards~~

The Transportation Standards will help providers of many types of transportation to make their services and vehicles accessible to people with disabilities. Accessible transportation services will assist people with disabilities in being able to live, work and participate in their communities.

Click the link below to learn more about the Transportation Standards. IAS – Design of Public Spaces Standards The Design of Public Spaces Standards focus on removing barriers in two areas: 1. Public spaces including trails and outdoor playgrounds, and 2. Buildings They only apply to new construction and major changes to existing features and will be incorporated with the Ontario Building Code.

~~Click the link below to learn more about the Design of Public Spaces Standards. Who are People with Disabilities? The legal definition of disability recognizes visible and non-visible disabilities.~~

~~The broad range includes vision loss, hearing loss, physical disabilities, sensory, mental health, developmental or intellectual, learning, and speech or language disabilities.~~

The AODA uses the same definition of ‘disability’ as the Ontario Human Rights Code. Click this box to see the definition. What Are Barriers? A barrier is anything that keeps someone with a disability from fully participating in all aspects of society because of their disability.

~~What Are Barriers? There are many different types of barriers that people with disabilities may face including: (Click on each type of barrier below to learn more about it)~~

~~• Attitude • Architectural or Structural • Information and Communication • Technology • Systemic~~

District’s Accessibility Policy To comply with the AODA and the requirements of the applicable accessibility standards, District Council has approved the Integrated Accessibility Standards Policy. Policy Statement: The District is committed to providing equal treatment to people with disabilities with respect to the use of District services, programs and facilities in a manner that respects their dignity and independence, and that is equitable in relation to the broader public. This commitment extends to residents, visitors and employees with visible or non-visible disabilities.

District’s Accessibility Policy The Integrated Accessibility Standards policy applies to all persons who deal with members of the public or other third parties on behalf of the District, whether the person does so as an employee, a member of District Council, volunteer, student on placement or other wise.

~~District’s Accessibility Policy~~

Accessibility Advisory Committee (AAC): • The District has established an advisory committee that includes members with disabilities. • The committee serves to advise Council about the requirements and implementation of the accessibility standards developed under the AODA. • Minutes of the AAC are posted on the District’s website.

District’s Accessibility Policy The District has developed a multi-year accessibility plan that establishes, implements, maintains and documents the phased-in strategy to prevent and remove barriers as well as addressing current and future requirements of the AODA. The plan is posted on the District’s website and is also available in accessible formats. To view the plan click here.

~~District’s Accessibility Policy~~

~~The District will incorporate accessibility criteria into procurement and buying practices.~~

~~Doing so can make a significant impact on preventing new accessibility barriers and addressing existing ones.~~

~~Congratulations, you have now completed the AODA Introduction Module of the Accessibility training!~~

Please print and complete the quiz and return it to the HR Department: • If you are completing this training as a Safety Talk please send the Quiz to the Human Resources Department • If you are completing this training as part of your NEO, please send the quiz along with your other NEO paperwork

~~If you would like to Exit the e-Course, please press the ESC key. Accessibility Training~~

~~Accessible Customer Service - Part 2~~

~~When you are ready to begin, please click the start button: START REMINDER: Make sure that you are viewing this eCourse as a Slide Show:~~

~~Slide Show Not a Slide Show Uses Full Screen Has a Divided Screen~~

~~• To return to the previous slide~~

~~• To advance to the next slide~~

~~For System • Contact the IT Department at Ext 277 Help~~

~~For Course • Contact the Health, Safety & Wellness Coordinator at Ext 306 Questions~~

• The Accessible Customer Service Standard under the Accessibility for Ontarians with Disabilities Act (AODA) sets out the obligations for organizations to provide goods and services in a way that is accessible to people with disabilities • Came into effect in 2008 • Is the first of five standards • Leading the way to an accessible Ontario by 2025 Accessible Customer Service • The Customer Service Standard applies to all organizations, both public and private, that provide goods and services to the public and that have one or more employees. • The deadline for compliance for designated public sector organizations , including the District of Muskoka, was January 1, 2010. • Compliance with the standard includes training for employees on how to effectively interact and communicate with persons with various types of disabilities.

~~Units to be Covered~~

~~1 • Provision of Goods & Services~~

~~2 • Assistive Devices~~

~~3 • Service Animals & Support Persons~~

• What to do if a Customer is having 4 difficulty accessing goods or services Provision of Goods & Services Unit 1 Provision of Goods & Services District Policy: • Customer Service: – The District will use reasonable efforts to ensure that its policies, practices and procedures are consistent with the principles of: • Dignity • Independence • Integration • Equal opportunity • Disruption of Service: – If there is a disruption in a particular facility or service used to allow a person with a disability to access goods or services, the District will give notice of the disruption to the public. Principles

Service is provided in a way that allows the person with a disability to maintain self-respect and the respect of other Dignity people. People with disabilities are not treated as an afterthought or forced to accept lesser service, quality, or convenience. Allowing a person with a disability to do things on their own Independence without unnecessary help, or interference from others. Service is provided in a way that allows the person with a disability to benefit from the same services, in the same place, Integration and in the same or similar way as other customers, unless an alternate measure is necessary to enable the person to access goods or services. Equal People with disabilities have an opportunity equal to that given to Opportunity others to access your goods or services. Tips on Providing Service to Customers with Disabilities If you are not sure what to How may I help you? do, ask your customer: “May I help you?”

Customers know if they need help and how you can provide it. Tips on Providing Service to Customers with Disabilities • Avoid stereotypes and make no assumptions about what type of disability or disabilities a person has. • Some disabilities are not visible and customers are not required to give you information about disabilities they may have. General Tips Continued • Take the time to get to know your customer’s needs and focus on meeting those needs just as you would with any other customer. • Be patient. People with some kinds of disabilities may take a little longer to understand and respond. A good start is to listen carefully. • If you cannot understand what your customer is saying, politely ask them to repeat themselves.

~~T-A-L-K~~

Please watch the video (click link below to start): “Talk to Me”: Serving Customers with Disabilities Talk About Disabilities – Choose The Right Words Words can influence and reinforce the public’s perception of people with disabilities, creating a positive view of people with disabilities, or a negative view.

~~Make an effort to learn about appropriate language and terminology to use when referring to people with disabilities.~~

~~Talk About Disabilities – Choose The Right Words Remember to put the person first. For example, by saying “person with a disability”, you put the emphasis on the person, not the disability.~~

~~The next slide contains some tips that can help make your communication and interaction with customers more successful. Talk About Disabilities – Choose The Right Word~~

DON’T DO Don’t use ‘handicap’ or ‘handicapped’. Do use ‘disability’ or ‘disabilities’. Don’t use terms such as ‘retarded’, Remember to put people first. It is ‘dumb’, ‘psycho’, ‘moron’, or ‘crippled’. proper to say ‘person with a disability’ These words are very demeaning and rather than ‘disabled person’. disrespectful to people with disabilities.

If you are not sure about a disability, it is better to wait until the individual describes their situation to you rather than make your own assumptions. Many types of disabilities have similar characteristics and your assumptions may be wrong. For more information visit: www.AccessON.ca. Tips On How To Interact & Communicate There are different ways to interact with a person depending on the type of disability that person may have. For information on the types of disabilities, and different ways to interact, click on each type below:

1. Vision Loss 5. Mental Health Disabilities 2. Hearing Loss 6. Intellectual Disabilities 3. Deafblind 7. Learning Disabilities 4. Physical Disabilities 8. Speech/Language Impairments Tips On How To Interact & Communicate – General Information Tips On How To Interact & Communicate In addition to the tips regarding the 8 types of disabilities we just reviewed, there are also appropriate ways to interact with customers when providing at-home service and personal delivery or when talking to customers over the phone. The following slides contain some tips. Tips On At-Home Service and Personal Delivery • Confirm the details of your arrival time in advance. Don’t arrive unexpectedly. • Be patient. You may need to wait a few moments for your customer to open the door. • Introduce yourself clearly. • Keep your customer informed of what you are doing. Tips On At-Home Service and Personal Delivery • If you need to move some of your customers possessions, make sure that you leave the house exactly as it was when you arrived. • If you cannot complete the job, clearly explain what will happen next. Make another appointment and leave contact information. Tips On Talking To Customers Over The Phone • Speak naturally, clearly and directly. • Don’t worry about how a person’s voice sounds, concentrate on what they are saying. • Don’t interrupt or finish your customer’s sentences – give time to explain or respond. • If you don’t understand, simply ask again, repeat or rephrase what you heard and ask if you have understood correctly. Tips On Talking To Customers Over The Phone • If a telephone customer is using an interpreter or a relay service, speak naturally to the customer, not to the interpreter. • If you encounter a situation where, after numerous attempts, you and your customer cannot communicate with each other due to the customer’s disability, consider making alternate arrangements. Assistive Devices Unit 2 Assistive Devices District Policy • A person with a disability may provide his/her own assistive device for the purpose of obtaining, using and benefiting from the District’s goods and services: – As long as the assistive device is operated in a safe manner and does not pose a health and safety risk for others What Is An Assistive Device? An assistive device is a tool, technology, or other mechanism that enables a person with a disability to do everyday tasks and activities such as moving, communicating or lifting. It helps the person to maintain their independence at home, at work, and in the community. What Are Some Commonly Used Assistive Devices? There are a variety of assistive devices that some of your customers may use, depending on their disability. Many will be personal assistive devices, meaning they are owned and brought along by the individual, while others may be provided by your organization. What Are Some Commonly Used Assistive Devices?

~~Click on the following types of disabilities for examples of some devices you may come across when serving your customers with disabilities:~~

1. Vision Loss 4. Mental Health Disabilities 2. Hearing Loss 5. Intellectual or Learning Disabilities 3. Physical Disabilities 6. Speech/Language Impairments How Do I Interact With A Customer Using An Assistive Device? When it comes to assistive devices: • Don’t touch or handle an assistive device without permission. • Don’t move items or equipment, such as canes, walkers, etc. out of your customer’s reach. • Respect your customer’s personal space. Don’t lean over him or her or on his or her assistive device. • Let your customer know about accessible features in the immediate environment.

~~Assistive Devices The District is required to ensure that staff are aware of the types of assistive devices available to our customers.~~

~~Over the next few slides, we will introduce you to the types of assistive devices available at the District and tell you how to use or access them.~~

~~Assistive Devices Available – 70 Pine Street Within the building at 70 Pine Street, assistive devices include: • Automatic door opener • Elevator • Ramps~~

~~Assistive Devices Available – Communication Communication devices available include: • TTY and Bell Relay Service • Amplification devices • Written documents~~

Assistive Devices Available – Other Items such as an adjustable desk or workstation are available to staff in the event that there is an accessibility issue with furniture. More accessible options can be explored in order to make the work space user-friendly.

~~Service Animals & Support Persons Unit 3 Service Animals & Support Persons~~

District Policy • The District will permit a person with a disability to enter the premises with a service animal – Unless the animal is otherwise excluded from the premises • The District will permit a person with a disability to enter the premises with a support person and have access to the support person while on the premises

~~Service Animals Service Animals A service animal is an animal with a job to do for a person with a disability. An example is a guide dog for someone who has vision loss.~~

~~The customer service standard requires you to allow people with disabilities to use their service animals on the parts of your premises open to the public.~~

~~Service Animals~~

~~The following link shows a chart listing some types of service animals, key tasks they perform and those who use service animals: Service Animals.~~

~~The standard doesn’t require that service animals be formally trained, but in Ontario most are trained by organizations who specialize in the training of service animals.~~

Service Animals Tips on interacting with a customer who uses a service animal: • Remember that a service animal is not a pet. It is a working animal. • Avoid touching or addressing service animals – they are working and have to pay attention at all times. • Avoid making assumptions about the animal. Not all service animals wear special collars or harnesses. If you’re not sure if the animal is a pet or a service animal, ask your customer. • Remember your customer is responsible for the care and supervision of their service animal. You are not expected to provide care or food for the animal. However, you could provide water for the animal if your customer requests it.

~~Support Persons Support Persons~~

A support person is an individual hired or chosen to accompany a person with a disability to provide services or assistance with communication, mobility, personal care, medical needs or access to goods or services.

~~Support Persons~~

~~Personal care needs may include, but are not limited to, assistance with eating or using the washroom.~~

~~Medical needs may include, but are not limited to, monitoring someone’s health conditions, providing injections and providing support when someone has moderate to severe seizures.~~

~~Support Persons~~

~~The support person can be a paid personal support worker, volunteer, a friend or a family member. He or she does not necessarily need to have special training or qualifications.~~

~~Customers with disabilities must be allowed to use their support persons while accessing goods or services from the District on the parts of the premises open to the public. Support Persons~~

The following link shows a chart containing some examples of functions performed by support persons: Support Persons. Support Persons Tips on interacting with a customer who has a support person: • A customer with a disability might not introduce his/her support person. If you are not sure which person is the customer, take your lead from the person using or requesting the goods or services or simply ask. • Once you have determined who your customer is, speak directly to them, not to their support person. • Be familiar with the District’s policies, practices and procedures about providing accessible customer service. What To Do If A Customer Is Having Difficulty Accessing Goods Or Services Unit 4 Customer Difficulties What can you do to help a customer access goods or services?

All customers have their own specific needs or preferences. Being positive, flexible and open to suggestions will help to create a good customer experience. A good starting point is to ask your customer how you can help them access goods or services. Customer Difficulties Often, good customer service for people with disabilities can be achieved through simple and effective solutions to challenges. For example: • Your customer is in a wheelchair and cannot enter the building because of a step at the door. You could offer to serve the customer at the door. • Your customer is deaf and does not have a sign language interpreter with him. Ask him, in writing, if using a pen and paper to communicate would be a good way to serve him.

Customer Difficulties • The meeting minutes cannot be read by your customer who has low vision. Offer to read the information to the customer or offer to re-print the document in a more accessible manner (large-print). • Your customer cannot access information on the website. Offer to print the information in a manner that would best suit the customers needs. • A member of the public cannot hear what is being said at a Council meeting. Offer headphones to the customer which will allow for the meeting to be heard through the sound system.

Customer Difficulties • If your facility does not have automatic door openers, be prepared to open the door. • Remember, your customers are your best source for information about their needs. Ask them what you can do to help them. They will likely appreciate your attention and consideration for their needs.

Congratulations, you have now completed the Customer Service Module of the Accessibility training! Please print and complete the quiz and return it to the HR Department: • If you are completing this training as a Safety Talk please send the Quiz to the Human Resources Department • If you are completing this training as part of your NEO, please send the quiz along with your other NEO paperwork If you would like to Exit the e-Course, please press the ESC key. Accessibility Training

~~The OHRC & The Employment Standard - Part 3~~

~~When you are ready to begin, please click the start button: START REMINDER: Make sure that you are viewing this eCourse as a Slide Show:~~

~~Slide Show Not a Slide Show Uses Full Screen Has a Divided Screen~~

~~• To return to the previous slide~~

~~• To advance to the next slide~~

~~For System • Contact the IT Department at Ext 277 Help~~

~~For Course • Contact the Health, Safety & Wellness Coordinator at Ext 306 Questions~~

~~1 •Ontario Human Rights Code~~

~~2 •The Employment Standard Ontario Human Rights Code Ontario Human Rights Code~~

• The Ontario Human Rights Code (OHRC) requires employers to meet the accommodation needs of employees with disabilities to the point of undue hardship • The Employment Standards do not replace or affect legal rights or obligations that arise under the OHRC and other laws relating to the accommodation of people with disabilities • Employers are obligated to train employees and volunteers on the OHRC as it pertains to persons with disabilities

~~Ontario Human Rights Code~~

• In order to complete the OHRC training, click below to view each training video and then print and complete the quiz. Each video is about 5 minutes long. • Video 1 – Introduction • Video 2 – The Code • Video 3 – Understanding the Duty to Accommodate • Video 4 – Applying Human Rights Principles • Video 5 – Compliance and Enforcement

~~• OHRC Training Quiz~~

The Employment Standards The Employment Standards • The Employment Standards are part of the Integrated Accessibility Standards (IAS) and address accessibility in the employment cycle, including processes relating to recruitment and accommodation of employees. • The Employment Standards apply to paid employees, including full-time, part-time, seasonal, casual, and student employees. • For an overview of the Employment Standards, click here. Recruitment • The District is committed to meeting its obligations under the OHRC and the Accessibility for Ontarians with Disabilities Act (AODA). • If an applicant to a job posting requires disability related accommodation to participate in the recruitment process, s/he is encouraged to advise the Human Resources department as soon as possible. • Accommodation may be provided in all steps of the hiring process and this commitment applies to both internal and external applicants.

Information & Communication • Upon an employee’s request, the District will provide information and communications in an accessible manner: – Alternatives to print are often referred to as accessible formats – Ways to help communication between people are referred to as communication supports • Accessible formats and communication supports may be requested for: – Information that is needed to perform the employee’s job; and – Information that is generally available to employees in the workplace, such as agendas, policies, newsletters, or training Information & Communication • The District will consult with the employee making the request to determine a suitable approach. • Examples of accessible formats or communication supports may include: – Reading written information to a person directly – Large print – Text transcripts of visual or audio information – Access to the use of software such as a screen reader – An electronic document formatted to be accessible – Information written in plain language Individual Accommodation Plan • The District will make reasonable efforts, up to the point of undue hardship, to accommodate an employee’s disability-related employment needs. • The accommodation process is applied on an individual basis. • Successful implementation of the duty to accommodate requires the cooperation and participation of employees, departments, and unions (if applicable). • More information can be found in the Disability Accommodation Policy HR-014-2014. Individual Accommodation Plan Definitions • Accommodation: • Temporary or permanent adjustments to working conditions, work assignments, policies, rules, practices or the physical work environment to address an employee’s needs arising from a disability that is supported by medical documentation • May include providing services, making adjustments, modifying duties or hours of work, or job transfers to enable individuals who meet job qualifications to participate in employment Individual Accommodation Plan Definitions • Temporary Accommodation: • Enables employee to work safely & productively while stabilizing a health issue or building work tolerance for a short period of time, typically less than 8 weeks • Does not normally warrant a change in salary or employment status

Individual Accommodation Plan Definitions • Permanent Accommodation: • May be required when there is clear evidence of both permanent impairment and disability requiring long term accommodation and when the accommodation is essential and practical for productive and safe employment • May warrant a change in salary or employment status if a change in position, duties or hours is required

Individual Accommodation Plan Steps in the Accommodation Process 1. Requests for accommodation: • Employee responsible for advising of the need for disability-related accommodation and for providing medical documentation 2. Gather & assess relevant information: • Requires participation from employer, employee and union (if applicable) • Objective medical evidence – Functional abilities assessment • Information related to the accommodation request kept confidential 3. Develop and implement an individual accommodation plan • Document the details of the accommodation plan • Include any accessible formats and communication supports provided 4. Monitor and review Workplace Emergency Evacuation An employee who may require assistance during a workplace emergency is required to advise his/her manager and the Human Resources department as soon as possible so that an individualized emergency evacuation plan can be developed. If you require assistance, please complete the form and return it to the Human Resources department. Early & Safe Return to Work

• The District also has a policy to provide temporary modified work to employees who have temporary medical restrictions as the result of an occupational illness or injury. • Our goal is to return the employee to pre-injury job safely and as soon as possible, for more information, please refer to the Early & Safe Return to Work Program for Occupational Injury or Illness HS-008-2010. Other Employment Practices

The District will take into account the accessibility needs of employees with disabilities as well as any individual accommodation plans when considering: • performance management • career development • redeployment / reassignment Training Acknowledgement

I have learned about the Ontario Human Rights Code and The Employment Standard as it relates to: Recruitment, Information & Communication, Individual Communication Plans, Workplace Emergency Evacuation, Early & Safe Return to Work, and Other Employment Practices.

~~I have had an opportunity to ask questions and review the training program and the Accessibility Policy.~~

Please acknowledge the above and verify that your training has been completed by initialling the appropriate section of your New Employee Orientation Sign-Off Sheet. Congratulations, you have now completed the Employment Standards module of the Accessibility Training! Please initial your New Employee Orientation Sign-Off Sheet and return it to the Human Resources department with the rest of your NEO documentation when you have completed it.

~~Click on the ‘x’ in the bottom right corner to exit. If you would like to Exit the e-Course, please press the ESC key. Appendix C- Human Resources Job Posting Template~~

~~EMPLOYMENT OPPORTUNITY – EXTERNAL POSTING~~

~~Job Title: Status:~~

~~Wage: Classification:~~

~~Posting Date: Closing Date:~~

~~SUMMARY:~~

~~MAJOR RESPONSIBILITIES:~~

~~EDUCATION, EXPERIENCE & QUALIFICATIONS:~~

Please consult the EMPLOYMENT OPPORTUNITIES page on our website which provides instruction on “How to Apply” to job postings at The District. Once you have reviewed the instructions, email your resume and cover letter to the Human Resources Dept at [email protected] .

The District Municipality of Muskoka is committed to meeting its obligations under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require disability related accommodation to participate in the recruitment process, please advise the Human Resources department as soon as possible. Accommodation may be provided in all steps of the hiring process. Appendix D- ODSP Participating Trends

~~COMMUNITY SERVICES DEPARTMENT 70 PINE STREET, BRACEBRIDGE, ONTARIO P1L 1N3 Telephone (705) 645-2412 Fax (705) 645-4272 1-800-461-4210 (705 area code) www.muskoka.on.ca~~

~~TO: Chair and Members Community Services Committee~~

~~FROM: Cheryl Parlett Manager of Programs, Ontario Works~~

~~DATE: August 20, 2014~~

~~SUBJECT: ODSP - Strengthening Participation~~

~~REPORT NO: CS-8-2014-2~~

~~RECOMMENDATION~~

~~This report is submitted for information only.~~

~~ORIGIN~~

~~Staff.~~

~~ANALYSIS~~

In July 2013, The Ministry of Community and Social Services (MCSS) announced they were implementing changes designed to strengthen participation in employment related activities for non-disabled adults on ODSP (spouses & dependent adults) in order to support better employment outcomes. This group has legislated mandatory requirements to participate in Ontario Works Employment Assistance.

A review of the caseload identified that there was a low rate of participation in Ontario Works employment assistance amongst non-disabled adults on ODSP. A number of initiatives were undertaken to improve the employment outcomes of the group:

• Introduction of a structured employment discussion for non-disabled adults on ODSP conducted by the ODSP caseworker; • Revision of the Ontario Works directives regarding deferrals and restrictions in employment related activities; • Revised ODSP policy for waivers and restrictions to ODSP participation requirements; and • Review and streamlining of the ODSP client referral and file transfer process between ODSP and Ontario Works employment assistance programs.

Strategies to improve communication and program awareness between OW and ODSP staff included a joint OW/ODSP team meeting. During the meeting: o Staff introductions were made that included each staff’s role and responsibility; o Each team provided a program overview and highlighted supports and services available to clients; o Revised OW/ODSP Participating in OW Employment Working Together protocols were established; o Staff made a commitment to connect with each other on a regular basis to advocate and update on behalf of the clients both serve; o Commitment to increase marketing to OW clients before they are granted ODSP, on the benefits of participating in OW Employment Assistance; and o That bi-annual joint meetings be held to review outcomes.

In addition to supporting spouses and dependent adults on ODSP, the OW program also provides employment assistance supports to the ODSP recipient (the disabled person). ODSP clients have full access to our Employment Supports and Services (Community offices) and through the Township & Villages Initiative e.g. phone, computer, internet, photo-copying, faxing, employment & community information boards, training, programming and staff resources.

~~Examples of ODSP client employment engagement profiles include:~~

~~ODSP Person with Disability – 41 years old – completed grade 12 Activities, supports and services provided:~~

• Completed a life/employment plan assessment – felt very isolated and wanted to reconnect and contribute to community; • Shared they had a dream to be in law enforcement – assisted in research to learn more; • Reviewed medical restrictions to ensure successful participation in activities; • Created a transportation plan to support on-going participation; and • Referred and supported to attend OW programming to develop skills, in addition to forming the basis of a social network and community engagement opportunities (e.g. Men’s Group, Community Kitchen).

~~Next steps: client would like to volunteer with a non-profit agency. Will support client by connecting with an agency that can accommodate his disability and create a skill development opportunity.~~

~~ODSP Spouse – 30 years old – one child starting SK – completed grade 12 Activities, supports and services provided:~~

• Completed an employment readiness assessment – last worked 5 years ago at a local restaurant; • Developed an employment plan with short and long term goals; • Identified workshops that would provide certification to support re-entry into the hospitality industry e.g. Food Safety, Service Excellence, WHMIS, Smart Serve; • Referred to resumé development and interview skills workshops; • Provided transportation dollars to attend workshops; and • Created child care plan for alternate school days.

~~Next Steps: refer client to Job Development for employment matching to an employer.~~

~~ODSP Dependent Adult – 20 years old – requires one credit to complete grade 12 Activities, supports and services provided:~~

• Completed an employment readiness assessment. Past employment experience - part time work in retail; • Required grade 12 English to apply to college; • Goal is to attend Canadore College Theatre program in the fall 2014; • Referred and enrolled at AETC (Adult Learning) – completed Grade 12 English; • Provided transportation dollars to go to and from school and to purchase school supplies; • Also attended various workshops e.g. Uncovering Genius Within, Service Excellence, Resumé Development; • Applied and was accepted to Canadore College – fall 2014 start date; and • Supported research of OSAP and application process.

~~Next Steps: update resumé so client can apply for part time work in North Bay to support cost of post-secondary education.~~

~~Since 2011, the average number of clients in ODSP Participating in OW Employment has doubled (2011 – 80, 2014 – 159).~~

• Approximately 55% of those who are participating are disabled, 37% are spouses and 8% are dependent adults; • As of March 2014, there were 248 non-disabled spouses and 31 dependant adults on ODSP in Muskoka; and • With the introduction of the Strengthening Participation Initiative, the majority of the growth over the last year has been with the non-disabled spouses and dependent adults.

~~Monthly Average ODSP Clients Year over Year Analysis - 2009 to 2014~~

~~180 16.0% 160 14.0% 140 12.0% 120 10.0% 100 8.0% 80 6.0% 60 4.0%~~

~~Monthly Average ODSP Average Monthly 40 20 2.0% 0 0.0% 2009 2010 2011 2012 2013 Jul-14 Monthly Ave 99 94 80 101 128 159 ODSP Percentage of 12.7% 10.7% 8.2% 9.0% 11.4% 13.9% total OW clients~~

~~ODSP Participating Monthly Analysis - July 2013 to July 2014 200 155 166 168 164 165 136 137 148 150 150 131 134 129 131 100~~

~~No. ODSP 50 0 Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 Jan-14 Feb-14 Mar-14 Apr-14 May-14 Jun-14 Jul-14~~

We expect to see continued growth in referrals from ODSP to Ontario Works. The ODSP Participating in OW Employment caseload is factored into the calculation of the Ontario Works funding envelope. We should see a funding increase that reflects the present growth in 2015. An updated funding envelope will be established in 2015 that will reflect the increase in this segment of the caseload.

~~FINANCIAL CONSIDERATIONS~~

~~None at this time.~~

~~COMMUNICATION~~

~~This information will be shared with MCSS both on a corporate level as well as with local offices to ensure that we continue to best communicate with ODSP clients.~~

~~STRATEGIC PRIORITIES~~

~~This initiative supports Strategic Priority Goal 6:~~

6. Efficiently deliver community and human services with compassion and dignity while meeting the unique needs of those being served. Focus the measurement of program success on outcomes for the various client programs.

~~Respectfully submitted,~~

~~Cheryl Parlett Rick Williams Manager of Programs Commissioner of Community Services~~

~~Appendix E- Muskoka's 10 Year Housing and Homelessness Plan - Executive Summary~~

~~MUSKOKA – THE HOUSING STORY~~

~~A Ten Year Plan for Housing and Homelessness in The District Municipality of Muskoka~~

~~EXECUTIVE SUMMARY~~

As legislatively required through the Housing Services Act (2011) (the “Act”), The District Municipality of Muskoka (the “District”), as a designated Service Manager for housing and homelessness, has created a comprehensive ten year plan (the “Plan”). Through the actions described in the Plan, the District embraces the concept of a Housing First approach, establishes priorities, outlines strategic plans to achieve those priorities, and develops measurement tools to quantify success over time.

~~Our Vision~~

~~That all people in Muskoka will have a place to call home that is suitable, safe and affordable, helping to support each household to live life optimally.~~

~~Our Mission~~

We are a dedicated and caring people working towards the reduction and eventual eradication of homelessness and precarious housing, through responsive listening, innovative thinking, and by harnessing the significant will of the community.

~~Our Values~~

~~We will deliver our programs in a manner that is in keeping with the Strategic Directions of The District Municipality of Muskoka.~~

~~We will strive for a Housing First Approach that recognizes this basic need cannot be met with any single solution, but must be flexible and specific to the individual.~~

We will work to accomplish outcomes through leadership, collaboration and partnerships, working together to leverage our individual capacities and resources in a coordinated effort to find and create solutions.

~~Provincial Interests in Housing as Defined by Ontario’s Housing Policy~~

~~The Act outlines twelve areas of Provincial Interest. The plan addresses each of these areas, and describes how compliance with each has been achieved.~~

In particular, it emphasizes the District’s practice of establishing strong partnerships, with the other housing providers in the area, with the private market, and with other levels of government and the broader community.

~~1 Muskoka’s 10 Year Housing and Homelessness Plan Executive Summary Supply and Demand Analysis~~

~~Combining the data contained within a broad series of documents, this section highlights Muskoka specific information that influences priorities established and solutions suggested by the Plan.~~

Muskoka’s last comprehensive housing review was completed in 2002. Since that time, Muskoka and the balance of Ontario has experienced a widespread economic slowdown. This has created increased pressure on services and the District’s ability to accommodate the existing and potential population. Additionally, there are a number of local factors that, when combined, start to define who has a need for affordable housing and homelessness solutions in Muskoka, and the gaps in supply to address those needs.

Population and household forecasts point to continued demand for additional permanent housing units in Muskoka. Based on the most recent growth study for the area, it is projected that for the coming 30 years, an average of 350 new permanent housing units per year will be required.

While population and households have both demonstrated growth, the growth rate in households has outpaced that of population, pointing to a growth in households with fewer people. This trend to shrinking household size is predicted to continue, pointing to the need for forms of housing that are suitable for small or childless households, including seniors and non-seniors.

~~2 Muskoka’s 10 Year Housing and Homelessness Plan Executive Summary~~

~~From the Social Housing Waiting List, the largest cohort is for one bedroom units:~~

~~- 65% 1 BR, 20% 2 BR, 11% 3 BR, 4% 4 BR.~~

~~Also, within the Ontario Works program, the highest percentage of the caseload is singles:~~

~~- 62% Single, 28% Sole Support, 7% Couples with Dependents, 3% Couples~~

~~3 Muskoka’s 10 Year Housing and Homelessness Plan Executive Summary~~

The aging of the population points to the need to place an increasing emphasis on a variety of housing for young retirees and the elderly. Muskoka’s population across age brackets compared to Ontario denotes a significantly higher portion of the population over 45 years of age. Particular attention should be placed on providing such accommodation within urban centres where primary health and other services are available.

~~As well, as it is desirable to retain young adults in the community, the Plan must ensure that Muskoka has a suitable housing supply that appeals to this cohort.~~

The large seasonal population generates a widespread need for seasonal accommodation for workers, as well as housing that is affordable as incomes generated by seasonal type of work (service and trades industries) fluctuate through the year.

~~4 Muskoka’s 10 Year Housing and Homelessness Plan Executive Summary~~

~~Muskoka has a higher than provincial average ratio of workers in the Sales and Service sector (typically paid lower wages) and in the Trades, Transport and Equipment sector (often seasonal in nature).~~

5 Muskoka’s 10 Year Housing and Homelessness Plan Executive Summary Particular attention needs to be paid to providing housing that is affordable by households earning less than $30,000/year (57.1% of all permanent households in Muskoka) and for households earning less than $40,000 per year (70.7%), which reflect lower incomes than the Ontario data.

~~Muskoka has experienced the highest caseload growth in the Ontario Works program, of all 47 Service Managers in the province (94% increase over the last 5 years, vs. 21 % provincial average).~~

The cost of housing is also affected by monthly utility rates which are higher in Muskoka than in many other municipalities, coupled with the fact that we have colder, longer winters than many of the comparators.

~~6 Muskoka’s 10 Year Housing and Homelessness Plan Executive Summary 82% of all housing stock in Muskoka is comprised of single detached dwellings. This is one of the most expensive types of tenure.~~

Approximately 83% of all housing in Muskoka is occupied by ownership households, and new supply has targeted this group, despite the growing challenge for lower income households to enter this market. This is almost certainly due to the cost of building.

The economic reality is that rental housing is not financially viable without some form of government assistance such as capital loans/grants, financing assistance, ongoing operating subsidies, or waiving of fees/charges. Without this type of government assistance, neither the private sector nor the not-for- profit sector will build rental housing because the revenue generated by the rents will not cover the costs to develop, finance, construct and operate the buildings.

~~7 Muskoka’s 10 Year Housing and Homelessness Plan Executive Summary~~

The average price to purchase a home in Muskoka has risen by 40% in the past 10 years. Calculating costs for a home purchased at the current average price (non-waterfront), with 20% down, $61,000 annual income would be required, with 10% down, $81,000 annual income, and with 5% down, income needs to rise to $88,400. This is unaffordable for many Muskokans, whose 2011 median household income was $60,587.

In the past 5 years, the cost of rental housing has increased 12.7%. Calculating costs for a unit rented at the average cost of $842, households would need an income of $33,680. If heat were not included in the rent (the most common scenario) the household’s income would have to rise to $43,680.

About one-half of the existing stock in Muskoka is more than 30 years old, with about 40% of the housing stock considered to be in need of repair, and 10% needing major repairs. These older buildings play an important role in providing lower-cost accommodation, and must be preserved.

~~Community Consultation~~

The Plan was informed by significant community consultation and input. A series of focus groups, an online survey, a CMHC information and Idea Exchange Day and a number of in depth one on one interviews with key stakeholders, as well as ongoing work through MAHAT and activities to establish the Muskoka Affordable Housing Initiatives program, all provided a wealth of information and ideas which have been incorporated into the strategic directions and identified outcomes.

~~Strategic Directions~~

~~A. Establish programs, protocols and partnerships that provide safe shelter to people who do not have permanent housing.~~

~~B. Develop ways and means to support people to move from temporary shelter to appropriate long term housing.~~

~~C. When it is a sustainable option, assist households to stay in their current housing arrangement.~~

~~D. Increase the supply of affordable housing for all types of housing tenures.~~

~~E. Promote the cause and educate the community on housing needs and solutions.~~

~~F. Optimally deliver the Social Housing program, including offering tenant supports and community engagement opportunities that enrich and enhance their lives.~~

8 Muskoka’s 10 Year Housing and Homelessness Plan Executive Summary G. Explore and establish poverty reduction, quality of life and community engagement opportunities for low income households across the community.

~~Objectives to Accomplish Strategic Priorities~~

The Plan marks neither the beginning nor the end of the District’s work in social/affordable housing and homelessness. The Plan has provided an opportunity to review and reaffirm needs, check with stakeholders on how we are doing and what is missing or could be approved upon, and determine how we will continue to advance solutions for this important range of programs.

Objectives are a mix of existing approaches, some changes to existing, several new initiatives which show promise and efforts that will continue ongoing and historical approaches to all levels of government to continue/increase investment, establish enabling policies and legislation, and maintain existing assets that currently form the backbone of local housing program delivery.

~~The District will work closely with the Muskoka Attainable Housing Advisory Table (MAHAT) as delivery on priority areas moves forward.~~

It is noted that there are a number of action items listed which, if they were to proceed, would have financial implications. To this end, by agreeing to this final plan, the District agrees to review and consider each of the ideas. Actions involving financial commitments will only proceed if approved, on a case by case basis, as presented for consideration by Council over the coming years.

In total, the Plan outlines 85 separate actions, divided between each of the above Strategic Priorities, and described as being addressed within the short term (one year), mid-term (two to five years) or over the long term (more than 6 years). All actions will be described, after the passage of time, as complete, incomplete or ongoing. Some, but not all, have numeric targets.

For a complete list of objectives/actions, refer to pages 49 to 60 of the Plan. Actions within this area are described anecdotally, and by Priority. For a description of items arranged primarily by how long they will take to be addressed, as well as the outcome measures that will be employed, refer to pages 62 to 74.

~~Conclusion~~

~~The four pillars of the Plan are listed below, and potential benefits from each have informed its outcomes:~~

 Muskoka’s Affordable Housing Initiatives program, which will support a significant increase in the number of affordable housing units starting in 2014 (municipal funds towards a local program that will offer capital and operating incentives to increase the supply of affordable housing)  The MAHAT table, which will help to develop programs and inform the community about affordable housing in general and Muskoka’s progress on achieving the desired outcomes as described in the Plan.  Supply is positively affected through opportunities to increase affordable housing supply in conjunction with the charitable and non-profit sectors.

9 Muskoka’s 10 Year Housing and Homelessness Plan Executive Summary  In conjunction with the LHIN and other health related supportive agencies, the most frail and vulnerable populations will be supported.

The new supply stream available through the Muskoka Affordable Housing Initiatives and partnerships with the charitable and not-for profit sector, coupled with the many other actions suggested in the Plan, lays out a path along which government, the public, non-profit and private sectors, and the broader community, can move towards achieving the Vision that all people in Muskoka will have a place to call home that is suitable, safe and affordable, and that we will help to support each household to live life optimally.

~~10 Muskoka’s 10 Year Housing and Homelessness Plan Executive Summary Appendix F- Official Plan Ammendment #42~~

~~TO: Chair and Members Planning and Economic Development Committee~~

~~FROM: Summer Valentine Manager of Planning Projects~~

~~DATE: February 6, 2013~~

~~SUBJECT: Adoption of Amendment No. 42 to the Muskoka Official Plan (Vision)~~

~~REPORT NO: PED-3-2013-4 ______~~

~~RECOMMENDATION~~

~~THAT Official Plan Amendment No. 42 to the Muskoka Official Plan (Vision) attached as Schedule “A” be adopted and submitted to the Province for approval.~~

~~ORIGIN~~

~~Muskoka District Council identified the need to undertake a visioning exercise as part of the work program for the District of Muskoka Official Plan review.~~

~~ANALYSIS~~

~~Proposed Muskoka Official Plan Amendment No. 42~~

The content of this Amendment is the culmination of a lengthy and extensive engagement process with the public and aboriginal communities where priorities, values and desires for the future of Muskoka were identified. The proposed Official Plan Amendment provides an updated and overarching vision for Muskoka that would articulate these community values and priorities. The vision, guiding principles, goal and objectives would also function as an updated framework for District Official Plan sections and act as yardstick when evaluating new policies. In this regard, the proposed Amendment would delete and replace the current strategic vision and guiding principles found in the Plan. The Amendment would also update the goal and objectives of the Plan to align with the new vision and to reflect public input received through the visioning process.

~~The draft vision, guiding principles, goal and objectives are based on the following themes that were identified through the visioning initiative:~~

• Environmental protection • Healthy communities and lifestyles • Strong and diversified economy • Housing and transportation options • Growth management • Opportunities for youth • Maintaining character • Cultural heritage

~~Page 1~~

In addition to the key messages, matters of provincial interest outlined in the Planning Act and reflected in the Provincial Policy Statement (e.g. reducing waste, public safety, accessibility, etc.) were also addressed. The proposed amendment is attached as Schedule “A”.

~~Circulation and Public Meeting~~

Notice requesting comments on the proposed Amendment was circulated to municipalities and agencies as required under regulations to the Planning Act. In addition, an advertisement was placed in the Weekender newspaper on September 7, 2012, notice was posted on the District of Muskoka and Township of Georgian Bay websites and on a local cable TV channel serving the Township of Georgian Bay, and a copy of the proposed Amendment was available online or by request at the Planning and Economic Development Department. A public Open House was also held on September 26, 2012.

As a result of the circulation, a number of written comments were received from individuals, agencies and municipalities prior to the public meeting and were previously provided to the Planning and Economic Development Committee. A public meeting to discuss the proposed Amendment was held on October 4, 2012. At the meeting, three individuals from the public made presentations to the Committee. Subsequent to the public meeting, additional written comments were received and complete copies of the submissions are available electronically. The comments resulted in a number of changes to the proposed Amendment to clarify the intent of the policies, to better align the vision with the District of Muskoka’s Strategic Priorities, and to include additional priorities identified by respondents.

A summary of all the comments received and the revisions made to the proposed Amendment in response to those submissions is included in Appendix “I”. A consolidation of the Amendment is also provided as Appendix “II”.

~~Planning Documents~~

~~Provincial Policy Statement~~

The proposed Amendment is consistent with the Provincial Policy Statement (PPS) and addresses provincial interests outlined in the Planning Act. The vision, guiding principles, goal and objectives reflect the policy themes set out in the PPS, particularly the vision for Ontario’s Land Use Planning System, which is based on the premise that long-term prosperity and social well-being depends on maintaining strong communities, a clean and healthy environment, and a strong economy. A letter was received from the Ministry of Municipal Affairs and Housing, the approval authority for this Amendment, indicating that the proposed Amendment appropriately reflects the PPS. A copy of this letter is included as Appendix “III”.

~~Muskoka Official Plan~~

The Planning Act requires official plans to contain goals, objectives and policies to manage and direct physical change and its effects on the social, economic and natural environment of a municipality. In this regard, proposed Official Plan Amendment No. 42 would refine the existing framework for the Muskoka Official Plan. It would also reflect the priorities identified as important to the future of Muskoka by a variety of stakeholders through the engagement process. Specifically, the proposed policies would:

• Revise the existing Section B Introduction and provide background information on the current state of Muskoka; • Define sustainability in the context of the Muskoka Official Plan; • Provide a new vision based on the principles of sustainability and which reflects the District of Muskoka Strategic Priorities; • Incorporate guiding principles that expand upon the vision and reflect community input; and • Update the existing goal and objectives to reflect good planning principles and align with the new vision.

~~Page 2~~

The proposed Amendment would not create any conformity issues with the rest of the Muskoka Official Plan as it exists today. However, it does provide direction and guidance for updates to the Plan that will be considered during the remainder of the review process. The proposed Amendment is also intended to be strategic in nature in order to allow Area Municipal Official Plan policies to recognize their own unique circumstances, while maintaining conformity to the Muskoka Official Plan.

~~Summary~~

The proposed Amendment addresses provincial interests outlined in the Planning Act, is consistent with the PPS, and conforms to existing policy directions in the Muskoka Official Plan. Therefore, District of Muskoka staff would recommend the approval of the proposed Amendment to the Muskoka Official Plan.

~~STRATEGIC PRIORITIES~~

~~This initiative addresses Goal 1, among others, which states the following:~~

“Manage development and growth in a sustainable manner balancing environmental, economic, social and cultural elements. Recognize that in Muskoka a healthy and vibrant economy depends upon wise stewardship of the environment. Build on the cultural heritage of Muskoka and demonstrate municipal leadership in environmentally sustainable policies, programs and practices.”

~~In particular, this project is a part of the District Official Plan Review program that addresses Strategy 1.8:~~

~~"Finalize the Official Plan “visioning” exercise and update the Official Plan in accordance with the Planning Act and the Provincial Policy Statement.”~~

~~Respectfully submitted,~~

~~Summer Valentine, BSc, MPL, MCIP, RPP Manager of Planning Projects~~

~~\\POLICY\Muskoka Official Plan\OPA\OPA #42 - Vision\Internal Reports\PEDC Feb 2013\PEDC Report Adoption OPA 42 W Tablerevised1.Docx~~

~~Page 3 SCHEDULE “A” February 6, 2013~~

~~AMENDMENT NO. 42 TO THE MUSKOKA OFFICIAL PLAN (Vision)~~

~~SECTION 1. TITLE AND COMPONENTS OF THE AMENDMENT~~

~~Section 5 herein shall constitute Amendment No. 42 to the Official Plan of the Muskoka District Area.~~

~~Sections 1, 2, 3 and 4 herein do not constitute part of the Amendment but provide more detailed information respecting the Amendment.~~

~~SECTION 2. BACKGROUND AND PURPOSE OF THE AMENDMENT~~

~~2.1 PURPOSE~~

The purpose of this Amendment is to update the existing vision and guiding principles in a manner that would express community values and provide a basis for the development of more detailed sections and policies in the Muskoka Official Plan. The Amendment also proposes changes to the current goal and objectives of the Plan to align with the updated vision and reflect public input received through the visioning exercise.

~~2.2 BACKGROUND~~

Muskoka District Council endorsed a visioning exercise as part of the Muskoka Official Plan review. Involvement of the community in this initiative was essential in order to determine their values, priorities and desires for the future. Therefore, public engagement that used a multi-pronged approach (e.g. surveys, visioning sessions, and classroom presentations) was undertaken in an effort to reach a broad range of participants. First Nations were also engaged through this initiative on a separate government to government basis.

Results of the public and aboriginal engagement are contained in reports entitled “Muskoka Moving Forward: Visioning for the Future Community Engagement Report” (June, 2011) prepared by the Muskoka Planning and Economic Development Department and “Aboriginal Engagement Program for the Muskoka Visioning Initiative” (January, 2012) prepared by Archaeological Services Inc. These reports provide additional background information, but do not form part of this Amendment.

Muskoka District Council agreed that the key messages from the public and aboriginal engagement be used as the basis to develop an updated vision. Using this information, a revised vision was drafted which addressed both the key messages and matters of provincial interest outlined in the Planning Act and reflected in the Provincial Policy Statement. The proposed vision includes a short vision statement accompanied by guiding principles that provide more detail. As a result of the changes to the vision, the existing goal and objectives of the Plan also require updating.

~~SECTION 3. LAND SUBJECT TO THE AMENDMENT~~

~~The policies in this Amendment are general in nature and apply to the entire District Municipality of Muskoka.~~

~~SECTION 4. IMPLEMENTATION AND INTERPRETATION~~

~~The changes to the Muskoka Official Plan as described in this Amendment shall be implemented in accordance with the Implementation policies of Section K of the Plan.~~

~~The provisions of the section entitled Application and Interpretation in Section A of the Muskoka Official Plan shall apply with respect to the interpretation of this Amendment.~~

~~Page 4 SCHEDULE “A” February 6, 2013~~

~~SECTION 5. THE AMENDMENT~~

~~5.1 Amend Section B by replacing the Strategic Vision and Section B.1 with the following:~~

~~“INTRODUCTION~~

The Official Plan sets the overall direction for physical development and growth in Muskoka. The Plan includes strategic land use designations, and environmental and infrastructure policies to help ensure the long-term sustainability of Muskoka and to achieve the desired growth. In the context of this Plan, sustainability is defined as balancing the environmental, economic and social needs of the present without compromising the ability of future generations to meet their needs.

Today, Muskoka consists of a predominately forested landscape that supports diverse and functioning ecosystems. Interspersed in the natural setting are small to midsized communities and rural and waterfront development that provides a wide range of economic opportunities and lifestyle options. The vision and guiding principles in this Section build on these existing conditions and express the values and desires of the people of Muskoka in achieving long-term sustainability. The goal and objectives further expand upon the vision and guiding principles. Together they form a basis for the policies in this Plan.

~~VISION~~

Muskoka will be a place where people can live, work, and play. The overall prosperity of Muskoka will rely on the integration of a vibrant economy and a healthy natural environment along with a caring community that fosters a sense of belonging and supports those in need. Sustainable development will allow for desirable growth and change that respects the small-town, rural and waterfront character of Muskoka. All residents will be valued and community well-being will be promoted.

~~GUIDING PRINCIPLES~~

~~B.1 The vision will be implemented through policies that are based on the following principles:~~

~~a) The natural environment, especially water, is Muskoka’s key asset and it will be protected for the values it provides including support for diverse ecosystems and a vibrant economy.~~

b) A diverse economy will provide for a range of year-round, full-time and living-wage employment opportunities in a variety of sectors. Growth in a broad range of sectors will be supported, including the traditionally important tourism and recreation industries and emerging creative, arts and knowledge-based sectors.

~~c) Growth and settlement patterns will be sustainable by making efficient use of land, energy and infrastructure and waste will be minimized.~~

~~d) The small-town, waterfront and rural character of the area will be maintained and Muskoka’s culture will be valued and preserved.~~

~~e) Renewable and non-renewable natural resources will be managed in a way that maximizes economic benefits while minimizing social and environmental impacts.~~

~~Page 5 SCHEDULE “A” February 6, 2013~~

f) Healthy communities will be promoted by ensuring that development patterns contribute positively to public health and safety. Safe, healthy and active lifestyles will also be encouraged through the delivery of or support for quality human services.

~~g) A range of housing options will be available and attainable for all demographic groups and income levels.~~

~~h) Transportation options that are efficient, cost effective and provide alternatives to the personal vehicle will be promoted.~~

~~i) While planning for the needs of all residents, young people and families will be encouraged to stay in, return, or come to Muskoka.”~~

~~5.2 Delete Section B.6.~~

5.3 Amend Section B.2 by adding an “s” to the word “environment”, by adding the word “sustainable” before the word “growth”, by deleting the phrase “traditional and contemporary”, and by adding the phrase “supports healthy communities and” after the word “that”.

~~5.4 Replace Section B.3 with the following:~~

“B.3 To strengthen the settlement structure of Muskoka as a composite of urban, rural and waterfront areas by focusing growth to Urban Centres and supporting appropriate development in Community, Rural and Waterfront designations, which maintains the character and integrity of each of these areas.”

~~5.5 Amend Section B.4 by adding the word “sustainable” before the word “way”.~~

~~5.6 Add the following new Section after Section B.4 and renumber existing section B.5 to B.6:~~

~~“B.5 To provide the infrastructure and District services necessary to support growth in a fiscally responsible manner.”~~

~~5.7 Replace Section B.5 (new B.6) with the following:~~

~~“B.6 To protect and enhance the natural environment, including features, functions and systems.”~~

~~5.8 Add the following new Section after Section B.5 (new B.6) and renumber the remaining sections accordingly:~~

~~“B.7 To conserve and build upon the cultural heritage and traditions of Muskoka.”~~

~~5.9 Replace Section B.7 (new B.8) with the following:~~

“B.8 To encourage the growth, diversification and vitality of the economy of Muskoka, particularly the tourism and recreation sectors as principal components of the economic base and other emerging or innovative sectors that maintain the character of Muskoka.”

~~5.10 Replace Section B.8 (new B.9) with the following:~~

~~“B.9 To promote land use and development patterns that support the health and well-being of the people of Muskoka and contribute to a higher quality of life.”~~

~~Page 6 SCHEDULE “A” February 6, 2013~~

~~5.11 Add the following new Section after Section B.9 (new B.10) and renumber the remaining sections accordingly:~~

~~“B.11 To minimize potential costs, social disruption, and risks to public health and safety by directing development away from natural and human-made hazards.”~~

~~5.12 Amend Section B.10 (new B.12) by deleting the word “the” and by adding the phrase “to provide a variety of options to connect people and places” after the word “networks”.~~

~~5.13 Amend Section B.11 (new B.13) by replacing the word “affordable” with the word “attainable” and by adding the phrase “and demographic” before the word “groups”.~~

~~5.14 Add the following new Section after Section B.11 (new B.13):~~

~~“B.14 To promote improved accessibility for persons with disabilities and the elderly.”~~

~~5.15 Amend the title of Section B by replacing the word “GENERAL” with the word “VISION,”.~~

~~5.16 Insert all of the above amendments in a font and format that corresponds with existing formats in the official plan.~~

~~\\Sdmvfs02\ped\POLICY\Muskoka Official Plan\OPA\OPA #42 - Vision\Amendment\Visioning OPA FINAL for PEDC February 6- 2012-revisedSH.docx~~

~~Page 7 APPENDIX “I” SUMMARY OF COMMENTS RECEIVED – Proposed Official Plan Amendment No. 42 (Vision)~~

INDIVIDUAL/GROUP COMMENT SUMMARY RESPONSE Comments Received Prior to Public Meeting (Previously Provided to PEDC) Friends of Port Carling • Supports the proposed vision particularly the guiding principles • No response required (Written Comments) related to growth management and protection of the environment, character and heritage Simcoe Muskoka District Health • Encouraged the inclusion of wording that emphasizes • Most themes already reflected in draft vision Unit sustainable growth, healthy communities, individual well-being, • (Written Comments) recreational opportunities, accessibility, and environmental Added an objective addressing accessibility protection • Recreation is an Area Municipal responsibility • Provided more detailed comments regarding compact mixed and reference was removed from the proposed use growth, complete communities, and connectivity Amendment • The more detailed comments would be more appropriately dealt with later in the Official Plan review process "I" Appendix Marie Poirier, Marie Poirier • Submitted questions and comments related to the proposed • The principles were simplified by dividing longer Planning Associates Inc. Amendment principles with multiple themes into shorter, (Written Comments) more specific statements • Suggested the vision be simplified and the principles better reflect “what” we want to see in the future rather than “how” to • Vision was re-worded to make a stronger link achieve this vision between economic prosperity, social well-being, and environmental health, to ensure equal • Provided specific comments on the principles and objectives weight was given to each component of including: sustainable development, and to reflect the o Making a stronger link and achieving a better balance District of Muskoka’s Strategic Priorities between economy, environment and culture • Broadened the principle addressing the Focusing on all sectors of the economy rather than o economy to focus on a range of sectors singling our certain sectors o Clarifying the meaning of certain words such as • Included a definition of sustainability “sustainable” and “mid-sized” • Revised and clarified the objectives related to settlement structure to retain most of the original language and remove descriptors like “mid- sized”

~~Page 8~~

~~APPENDIX “I” SUMMARY OF COMMENTS RECEIVED – Proposed Official Plan Amendment No. 42 (Vision)~~

~~INDIVIDUAL/GROUP COMMENT SUMMARY RESPONSE~~

Comments Received Prior to Public Meeting (Previously Provided to PEDC) Bob List, List Planning Ltd. • Written comments indicated: • Language in the vision statement was reviewed (Written and Verbal Comments) and revised where appropriate to ensure that Language of the Amendment would be difficult to o the intent is clear defend at the OMB o The past vision and goals are not carried forward • The existing goal and objectives from the MOP o Inconsistencies with the most basic community are retained, with updates to align with the new principles and structure long established in Muskoka vision • Verbal comments identified four main concerns about the vision • Basic community structure of Urban Centres, statement: Communities, Rural, and Waterfront designations is retained o Does not contain the word “development” o Does not specifically reference rural and waterfront • To be clear that the community principles long

areas established in Muskoka are intended to "I" Appendix o Puts too much emphasis on the environment continue, additional wording was included in the o “Sustainability” is undefined introduction • Vision contains the word “development” • Vision updated to include specific reference to rural and waterfront areas • Vision was re-worded to make a stronger link between economic prosperity, social well-being, and environmental health, to ensure equal weight was given to each component of sustainable development, and to reflect the District of Muskoka’s Strategic Priorities • Included a definition of sustainability Paul Priest, Private Citizen • Suggested that the objectives should be revised to be • Although an appropriate approach for a strategic (Written Comments) achievable, measurable, and time sensitive and suggested that plan, the objectives in a District-level land use each objective should include a background preamble plan must be broad enough to allow the development of more detailed policies later in the document and for Area Municipalities to Page 9 tailor their policies to their unique circumstances

~~APPENDIX “I” SUMMARY OF COMMENTS RECEIVED – Proposed Official Plan Amendment No. 42 (Vision)~~

~~INDIVIDUAL/GROUP COMMENT SUMMARY RESPONSE~~

Comments Received Prior to Public Meeting (Previously Provided to PEDC) South Muskoka Lake • Concerned with wording of two proposed objectives, B.3 and • Revised and clarified the objectives related to Community Association B.4 and are seeking clarification on the definition and criteria for settlement structure to retain most of the original (Written Comments) the phrases “mid-sized urban nodes”, “smaller communities”, language and remove descriptors like “appropriate development” and the word “enhance” “enhance”, “mid-sized”, “smaller” and “nodes” • The objectives must be broad enough to allow development of more detailed policies later in the Plan and for Area Municipalities to tailor their policies to their unique circumstances District of Muskoka Engineering • No concerns with proposed Amendment • No response required and Public Works Department (Written Comments) Appendix "I" Appendix Township of Muskoka Lakes • Initially had concerns • No response required (Resolution) • After District staff attended a meeting to respond to questions and provide more information, a resolution was provided indicating no objections to the proposal Muskoka Chautauqua • Suggested including a greater emphasis on arts and culture by • The vision as drafted included reference to (Verbal Comments) including words such as innovation, creativity, imagination, creative sectors, culture and traditions authenticity and life-long learning in the vision for the area, • particularly as a way to attract visitors and new residents Reference to innovation was added to the objective addressing the economy David Burgess, Private Citizen • Concerned about the process leading up to the draft vision, • The survey was sent out by un-addressed ad- (Verbal Comments) particularly the mail-out survey and student involvement mail, was available online, and was available in hard copy at libraries and municipal offices. Surveys were also distributed by some groups such as lake associations • 89% of people participating in the public engagement for the visioning initiative were adults and 11% were youth

~~Page 10 • No response required~~

~~APPENDIX “I” SUMMARY OF COMMENTS RECEIVED – Proposed Official Plan Amendment No. 42 (Vision)~~

~~INDIVIDUAL/GROUP COMMENT SUMMARY RESPONSE~~

Public Meeting Presentations Marie Poirier, Marie Poirier • Re-iterated written comments • The proposed Amendment is consistent with the Planning Associates Inc. PPS (also considered appropriate by MMAH) • Suggested that the vision and guiding principles should better reflect the Provincial Policy Statement (PPS) in its entirety to be • The Official Plan review work plan has been appropriate for implementation and to be defensible at the endorsed by PED Committee and Council and is Ontario Municipal Board considered appropriate by MMAH • Concerned with proposed Amendment as a stand-alone • No response required document and with the overall approach to the Official Plan review Bob List, List Planning Ltd. • Proposed Amendment does not work well with the current Plan • The proposed Amendment does not create any conformity issues with the existing Plan • Legal language should be used • Language in the vision statement was reviewed "I" Appendix • Suggested: and revised where appropriate to ensure that o Exploitation of resources rather than sustainable use the intent is clear Focusing on a broad range of economic sectors o • The principle and objective addressing natural Integrating the Rural and Waterfront designations more o resources were both revised to clarify how these prominently into the vision statement resources (e.g. agriculture, aggregates, forestry) • Concerned with proposed Amendment as a stand-alone should be managed document and with the overall approach to the Official Plan • Vision updated to include specific reference to Review rural and waterfront areas • The Official Plan review work plan has been endorsed by PED Committee and Council and is also considered appropriate by MMAH Patricia Arney, Muskoka • Supports proposed Amendment and the public outreach that • No response required Watershed Council went in to formulating the vision • Pleased with the environment and water quality being identified as important, the environment supports our economy

~~Page 11 • Proposed Amendment reflects the need for sustainable growth patterns that contribute to human health and strikes a balance between conflicting priorities~~

~~APPENDIX “I” SUMMARY OF COMMENTS RECEIVED – Proposed Official Plan Amendment No. 42 (Vision)~~

~~INDIVIDUAL/GROUP COMMENT SUMMARY RESPONSE~~

Comments Received After Public Meeting (Included as Supplementary items) Town of Huntsville • Supports proposed Amendment • No response required (Resolution) Town of Gravenhurst • Supports proposed Amendment • No response required (Resolution) Township of Lake of Bays • Supports proposed Amendment as a strategic direction • No response required (Resolution and Staff Report) Township of Muskoka Lakes • No objection to proposed Amendment • No response required (Resolution) Township of Georgian Bay • No concern with proposed Amendment • No response required (Verbal Comments) Town of Bracebridge • Notes that the proposed Amendment represents an • Smart Growth is a technical planning term for a (Resolution, Staff Report and Letter) improvement over the existing policies specific set of principles based on sustainable development. To maintain the strategic nature of

• "I" Appendix Suggests: the District Official Plan, to avoid confusion, and o Incorporation of the term “Smart Growth” to maintain consistency with the District of o More emphasis on the rural and waterfront character of Muskoka’s Strategic Priorities it is more Muskoka appropriate to retain the broader principles of o Clarification of the intent of the principle related to sustainable development transportation options, particularly whether public transit • Vision updated to include specific reference to could be both efficient and cost effective in a small rural and waterfront areas community • Detailed economic development policies related • A summary of comments from individual Councillors was also to industrial land uses and employment areas included: have traditionally been dealt with at the Area o Some Council members thought that transit could be Municipal level. However, the vision was re- both cost effective and efficient worded to make a stronger link between o They also indicated that a greater emphasis on diversity economic prosperity, social well-being, and of industrial and employment lands was required environmental health, to ensure equal weight was given to each component of sustainable development, and to reflect the District of Muskoka’s Strategic Priorities

~~Page 12~~

~~APPENDIX “I” SUMMARY OF COMMENTS RECEIVED – Proposed Official Plan Amendment No. 42 (Vision)~~

~~INDIVIDUAL/GROUP COMMENT SUMMARY RESPONSE~~

Comments Received After Public Meeting (Included as Supplementary items) Ministry of Municipal Affairs and • Supports the proposed Amendment, as it appropriately reflects • Added objectives addressing accessibility and Housing the vision of the PPS public health and safety (Written Comments) • Recommends the inclusion of two additional objectives to address the protection of public health and safety and to improve accessibility for people with disabilities and the elderly • With those changes, the proposed Amendment would be consistent with the PPS and would adequately address matters of provincial interest • Confirmed that the Official Plan review process will be conducted in a series of Amendments Marie Poirier, Marie Poirier • Opposed to the Official Plan review process and to the • The Official Plan review work plan has been "I" Appendix Planning Associates Inc. proposed Amendment endorsed by PED Committee and Council and is (Written Comments) considered appropriate by MMAH • Proposed Amendment is poorly written, does not conform to the planning principles in the remainder of the District Official Plan, • The proposed Amendment does not create any and is inconsistent with the PPS conformity issues with the existing Plan • The proposed Amendment is consistent with the PPS (also considered appropriate by MMAH) Bob List, List Planning Ltd. • Opposed to the Official Plan review process and to the • See above (Written Comments) proposed Amendment • Proposed Amendment is poorly written, does not conform to the planning principles in the remainder of the District Official Plan, and is inconsistent with the PPS

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~~Appendix "II" Consolidation SECTION B – VISION, GOAL AND OBJECTIVES Draft - February 12, 2013~~

~~INTRODUCTION~~

~~VISION~~

~~GUIDING PRINCIPLES~~

~~B.1 The vision will be implemented through policies that are based on the following principles:~~

~~a) The natural environment, especially water, is Muskoka’s key asset and it will be protected for the values it provides including support for diverse ecosystems and a vibrant economy.~~

~~c) Growth and settlement patterns will be sustainable by making efficient use of land, energy and infrastructure and waste will be minimized.~~

~~d) The small-town, waterfront and rural character of the area will be maintained and Muskoka’s culture will be valued and preserved.~~

~~e) Renewable and non-renewable natural resources will be managed in a way that maximizes economic benefits while minimizing social and environmental impacts.~~

~~g) A range of housing options will be available and attainable for all demographic groups and income levels.~~

~~Page 14 Appendix "II" Consolidation SECTION B – VISION, GOAL AND OBJECTIVES Draft - February 12, 2013~~

~~h) Transportation options that are efficient, cost effective and provide alternatives to the personal vehicle will be promoted.~~

~~i) While planning for the needs of all residents, young people and families will be encouraged to stay in, return, or come to Muskoka.~~

~~GOAL~~

B.2 To protect the quality of the cultural and natural environments of Muskoka and accommodate sustainable growth by facilitating development that supports healthy communities and recognizes the character of Muskoka.

~~OBJECTIVES~~

B.3 To strengthen the settlement structure of Muskoka as a composite of urban, rural and waterfront areas by focusing growth to Urban Centres and supporting appropriate development in Community, Rural and Waterfront designations, which maintains the character and integrity of each of these areas.

~~B.4 To manage growth in a sustainable way that will make the most efficient use of land, infrastructure, public services and facilities.~~

~~B.5 To provide the infrastructure and District services necessary to support growth in a fiscally responsible manner.~~

~~B.6 To protect and enhance the natural environment, including features, functions and systems.~~

~~B.7 To conserve and build upon the cultural heritage and traditions of Muskoka.~~

B.8 To encourage the growth, diversification and vitality of the economy of Muskoka, particularly the tourism and recreation sectors as principal components of the economic base and other emerging or innovative sectors that maintain the character of Muskoka.

~~B.9 To promote land use and development patterns that support the health and well-being of the people of Muskoka and contribute to a higher quality of life.~~

~~B.10 To encourage the wise and proper management of renewable and non-renewable resources.~~

~~B.11 To minimize potential costs, social disruption, and risks to public health and safety by directing development away from natural and human-made hazards.~~

~~B.12 To maintain and improve transportation and communication networks to provide a variety of options to connect people and places.~~

~~B.13 To encourage the provision of a wide array of housing opportunities, including housing that is attainable to a full range of income and demographic groups in Muskoka.~~

~~B.14 To promote improved accessibility for persons with disabilities and the elderly.~~

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~~Page 15 Appendix "III"~~

~~Page 16 Appendix "III"~~

~~Page 17~~