Putting water at the heart of We believe that businesses need to innovate and and community groups to take positive steps collaborate in order to transform the way they towards achieving our vision of a sustainable future. operate and deliver for their customers. With these steps we will transform the way we Over the next five years we have set ourselves, our work and deliver outcomes that provide for our partners and our suppliers tough goals to force customers, protect our environment and strengthen step changes and drive efficiency. At the same time, our regional economy. we will continue to look for new, innovative ideas By working together with local businesses, and ways of operating more sustainably. communities and key local stakeholders, we will be Working with leaders from across the public and able to achieve this vision and truly put water at the private sectors, we strive to inspire young people heart of a whole new way of living. ANGLIAN WATERAND YOU OUR CONTRACT WITH CUSTOMERS ESSEX in our biggest ever public consultation – and we In 2015, we are reducing average bills by £38 – the biggest OUR PROMISE ON were very grateful for the active help and support reduction of any water and water recycling company. THE COST OF LIVING of many local authorities too. Bills will then stay flat (before inflation) through to 2020. Against the backdrop of the biggest shake-up of EXTRA HELP FOR We are increasing to £1 million each year the help available for our industry since privatisation, which includes the THE MORE VULNERABLE customers who struggle to pay their bills. And, we have launched a new social tariff for customers in need of support. welcome introduction of competition for business customers, we have returned to customers over MORE THAN £5 BILLION Running the business, looking after essential equipment, protecting £235 million in efficiency savings; this year we are BEING SPENT ON communities from drought, flooding and a changing climate. We’ll do cutting bills by 7%, and to 2020 will keep them flat all of this while helping the economy recover and the region grow. CUSTOMERS’ PRIORITIES excluding inflation. We are spending £60 million on a war on leaks and increasing to £1 million a year the £60 MILLION We hate them as much as you do. We have fewer leaks than ever help we offer those who struggle to pay their bills. WAR ON LEAKS before, but we can do more. And we will, because we know it matters to our customers. We are also committed to connecting 95% of homes to a meter by 2020, putting customers in WATER METERS: We’ll connect 95% of homes to a meter by 2020, putting customers control of how much they use and how much they PUTTING OUR in control of how much they use, and how much they pay. pay. In Essex, 68.14% of homes are now metered CUSTOMERS IN CONTROL Through innovation and new ways of working and, while this is a great achievement, there is still we have built some of the most advanced more to be done. Nearly £100 million is going to be spent protecting against things SECURING THE treatment facilities in Europe like fire, floods and drought. We don’t want anything to get in the FUTURE TOGETHER Working together way of a safe, clean, reliable supply of water. WELCOME TO ANGLIAN We value and appreciate our working relationships OUR FABULOUS We’ve spent more than £2 billion in the last 20 years to transform with stakeholders and community groups, be it in the quality of water in our environment and we will continue to play WATER’S BRIEFING FOR ENVIRONMENT the development of public policy or in dealing with our part in protecting the natural environment. YOUR LOCAL AREA individual issues impacting local residents – our customers. We are committed to driving economic Here you can find out about the services we growth, to job creation and to investing heavily in provide in your area, and about our investment in infrastructure, education and skills development. the future of our region. We want to work with you to ensure that when WE KNOW HOW IMPORTANT IT IS TO MAINTAIN AND STRENGTHEN Over the next five years we have got some really issues do arise, we deal with them quickly and exciting plans which will see us invest over £5 billion EFFECTIVE COMMUNICATIONS WITH YOU. efficiently, and that we are always open and honest on essential maintenance and new equipment and with you about all aspects of our business. We look in keeping our level of customer service the best If you have any questions, queries or ideas on how we Alternatively, you can email or write forward to working with you. can work better together, we’d love to hear from you. to the Public Affairs Mailbox at: in the – and it’s all focused on what our customers told us were their top priorities. This To get in touch please contact: Public Affairs includes protecting local communities from more BETWEEN 2015 AND 2020 Lancaster House Christopher Hayton frequent extreme weather like floods and drought, WE WILL SPEND AROUND Lancaster Way Public Affairs Manager cutting leakage to the lowest level in our industry Ermine Business Park and doing our part to help underpin the continued T: 07740 072 195 economic growth in the . £468.6m E: [email protected] , PE29 6YJ IMPROVING SERVICES E: [email protected] Our regulator, , recently agreed our new Jacob Wallace business plan for 2015–2020. At its heart are the FOR ESSEX Public Affairs Executive priorities our customers told us are the most T: 01480 326 924 important to them. Over 50,000 people took part E: [email protected]

@anglianwater Facebook.com/ anglianwater ESSEX

KEY

Your county/local authority area

Water services not provided by Anglian Water FINCHINGFIELD Water and water recycling HARWICH services not provided by ARDLEIGH RESERVOIR Anglian Water STANWAY DISTRICT COLCHESTER STANSTED BRAINTREE OFFICE MOUNTFITCHET Water recycling centres (and population served) 0–1,000 CLACTON- ON-SEA 1,001–5,000 5,001–10,000

10,001+ HARLOW CHELMSFORD

DISTRICT OFFICE Recreational sites Water treatment works

LOUGHTON Planned projects Water

BRENTWOOD RAYLEIGH Water recycling

BASILDON OFFICE

CANVEY ISLAND

FOR EVERY WE CONTRIBUTE WE RUN WE SERVE OVER AROUND 6 MILLION CUSTOMERS, £100m 776 INCLUDING WE INVEST, AROUND £115m 2,000 JOBS ARE TO THE OPERATIONAL SITES WE DIRECTLY IN ESSEX 475,432 CREATED OR REGIONAL ECONOMY HOUSEHOLDS SECURED ACROSS EMPLOY OVER EVERY YEAR IN ACROSS ESSEX OUR COMPANY AND DIRECT EMPLOYEE BETWEEN 2015 AND OUR SUPPLY CHAIN 4,000 SALARIES ALONE 2020 WE WILL SPEND PEOPLE ACROSS OUR REGION. 293 OF THESE LIVE HERE IN £986

ESSEX AND 7,000 MORE PER HOUSEHOLD ARE EMPLOYED IN ESSEX THROUGHOUT OUR SUPPLY CHAIN