We would like to welcome you to Nelson Surgery (we are not a limited company).

Bryncelyn Avenue, Please keep this leaflet for future reference as it explains the Nelson, , Practice policies and services we provide. Please read it carefully. CF46 6HL We trust that you will find it useful.

Tel: 01443 450340 We are under The Aneurin Bevan University Health Board and the www.nelsonsurgery.co.uk locality office is based in Newbridge:

01495 241200

The Out of Hours Service is in operation from 6.30pm until 8am Monday to Friday and for weekends and bank holidays.

01633 744285

(These calls cost 4.16p/min + your phone companies’ access

charge) PLEASE NOTE THIS IS NOT PRIMECARE –

Aneurin Bevan Health Council:

01633 838516

DR ABIMBOLA OLUSEYI AFELUMO (MALE) We have suitable access for the disabled. MBBS (Ibadan 1985) The area we cover is as follows- DR S NOAH (MALE) Nelson LONG TERM LOCUM GP Owing to the Data Protection Act, all information we hold for patients on TO REGISTER WITH NELSON SURGERY the computer or in their medical records is highly confidential and would Please attend the surgery in person and present your medical card(s) for not be released to any other party without the written consent of the the entire family. If these are not available, you will be provided with patient. relevant application forms for each member of your family. Whenever You have the right to receive advice on a healthy lifestyle and be given possible, please present medical cards as they hold important the opportunity to take part in all health promotion activities within the information which will enable your medical records from your previous Practice. GP to be forwarded to our surgery as soon as possible. You will be given a health and ethnicity questionnaire to complete for each family member, You will be referred to the relevant consultant when a Doctor feels such a which should only take a few minutes. course of action is necessary. SURGERY HOURS NOTES: Doors open each morning at 8.00am and close at 6.30pm Monday to Minor injuries or ailments can be dealt with in the surgery Friday. We do not close for lunch. The doors remain open throughout the You should only attend A+E if it is a genuine emergency – shortness of day for the collection/drop off of medication requests or for any queries. breath, chest pain or you are bleeding MORNING SURGERY A+E is not for minor injuries or ailments – you should consult with a Dr Morning surgery is ‘open surgery’ which means that you do not need an first appointment to see a Doctor. If you attend the clinic between 8.00am OTHER SERVICES AVAILABLE: and 10.00am you will be able to see the Doctor of your choice if he/she is available. Alternatively, you can telephone the surgery between 8.30am We have a Citizens advice service here in Nelson Surgery on a monthly and 9.00am, daily, for an estimated appointment time for Dr. Afelumo. basis, this is by appointment only. If an emergency occurs out of the above hours, please telephone the Patients with Mental Health Issues can now be seen in the surgery by a surgery to speak to a Doctor if one is available. If one is not, your details Counsellor, for their own convenience, this is also by appointment only. will be taken and you will be contacted as soon as possible.

AFTERNOON SURGERY

Afternoon Surgery is by appointment only Monday to Friday – the last appointment being 5.50pm

PRACTICE NURSE ANTENATAL / POSTNATAL Practice Nurse is by appointment only Monday to Friday (She is not available Thursday afternoons). When you attend the hospital antenatal clinic, they will make arrangements for blood tests and advise you on ante natal screening for tests such as Down’s Syndrome and Spina Bifida. CLINICS PROVIDED The Consultant Obstetrician and his/her team will also be available to MONDAYS explain all of this to you and answer any questions you may have, such as Ante Natal Clinic for Gwent patients only (appointment required) possible complications, normal delivery or Caesarean Section. If you require an appointment please call us on 01443 450340 or arrange an appointment at the desk They work in a very close relationship with the GP and the Midwife. (Ante-natal handout available on request). TUESDAYS Health Visitors will become involved with you and the baby 10 – 14 days BABY CLINIC - 1.30pm until 3.00pm for Treharris//Quakers after the birth, but she will also make herself known to you during the Yard/ children only. ante natal period.

They will give general advice on immunisations, feeding, colic, WEDNESDAYS constipation and other minor problems baby may have. They also may BABY CLINIC - 2.00pm until 3.00pm on alternate Wednesdays for carry out regular baby check-ups, including hearing tests and liaise with Nelson children only. the doctors, the Practice nurse and Practice staff.

SERVICES PROVIDE All are available by appointment only, after consultation with a Doctor We provide numerous in-house services including- REPEAT PRESCRIPTIONS

48 hours notice is required for these prescriptions and they can be Minor Surgery (removal of skin tags/warts/lesions), Ante natal/Post handed in and collected from the Surgery or handed into Nelson, natal Care, Contraception , Travel vaccinations, Treharris or pharmacies. They will bring the requests to the Influenza/Pneumonia vaccinations (seasonal), Asthma checks, Surgery and collect them for your convenience. To avoid mistakes, we do Diabetes checks. not accept requests for any prescriptions over the telephone. Please retain a copy of your prescriptions and place your request in the box in

the foyer of the Surgery. You can also post your request to the Surgery and enclose a stamped addressed envelope for posting back to you. Doctors undertake medication reviews every 6 months and you will be ring after 10:00am. You will need to see the Doctor who requested the reminded to see the Doctor beforehand. Please make every effort to investigations for the results, unless he is on leave. attend the Surgery for this review as failure to do so could delay your Please notify the receptionist of ANY change in your details which we prescription from being printed when required. would hold, ie, telephone number, address, change of surname. We now accept repeat prescription requests via email on The Doctor is available to give you treatment and advice. It is important Nelson.Surgery.W95043@.nhs.uk that you understand the information or treatment given to you. If you Please Note that ONLY emails for repeat prescriptions will be generated. are unsure, then please ask for more information.

TO AVOID WASTE, PLEASE ONLY ORDER WHAT IS REQUIRED PLEASE NOTE The Practice will not tolerate threatening or abusive behaviour towards the staff. If this occurs, you will be asked to leave the PATIENTS’ RESPONSIBILITIES premises or, depending on the severity of the abuse, our alarm If you are unable to keep an appointment, please let us know as soon as system will activate assistance from the Police. possible so that we can offer it to another patient. The Doctors will try to see you within a reasonable time when you Please try to arrive on time for your Doctors appointment and advise the attend the Surgery, However please be patient if an emergency receptionist of your arrival. If you know you will be late, please advise the situation arises and you are delayed. Surgery and we will allow for this. We cannot guarantee you will be seen immediately on your arrival, but you will be seen. Please treat the Doctors and staff with respect and courtesy, which you would expect to receive yourself. Please do not attend the Surgery if you do not have an appointment. If you have a problem, please telephone to speak to a Doctor first. Coughs, colds and minor ailments can be treated locally by the All appointments are to cover ONE consultation only. Please make pharmacist in the chemist. (See last page for more details) separate appointments for each patient. Please do not assume that the PRIVATE MEDICAL INSURANCES / EXAMINATIONS (THIRD PARTY) Doctor will see 2 patients during a consultation for one as this will delay the appointment system. These are NOT covered by the NHS. If you require a private When a Doctor has sent you for any investigations (blood tests, x rays), it medical examination or you need a report to be completed by a is the patient’s responsibility to enquire if the results are back. Please Doctor, there will be a fee. Please enquire at the reception desk for further details. For completion of any report, you will need to see a If you have not been seen by a Doctor for 3 years, you are advised to Doctor. Medical examinations are by appointment only. attend a routine check up and if you are over 75, you will be invited to attend annually (mobility permitting) for a check up. COMPLAINTS PROCEDURE OUR COMMITMENT TO SERVICE ‘Putting Things Right’ – challenges our Practice to think differently about how we deal with concerns. The aim is to resolve concerns as You will be treated as an individual with courtesy, respect and dignity at all times. soon as possible and to be open if something goes wrong, making sure that we learn and improve the service we provide to our You will be given the names of the people involved in your care. patients. If you have any complaints or concerns regarding our You will be given, under normal circumstances, a routine appointment service or any member of staff working within the practice, an in- with a Doctor of your choice at the next available time. house complaints procedure has been established to assist you. You will normally be seen within 20 minutes of your appointment time in Please address your complaint/concerns to the Practice Manager the afternoons, unless an emergency occurs, whereby you will be advised who will ensure that it is investigated as soon as possible. You have of the delay. up to 12 months from the date of the concern to issue a complaint. You will normally be seen the same day if you report to the reception You will receive an acknowledgement in writing within 2 working days desk before 10:30am (open surgery). If there is a delay, you will be (holidays permitting). You will be contacted and may be asked to attend advised. the Surgery to discuss the problem. The matter will be discussed within the Practice and you will be notified of the outcome within 30 working You have the right of access to your medical records, subject to any days. If we are unable to reply within the stated time, we will explain the limitations in law. reasons why and let the complainant know when to expect a reply. Owing to the Data Protection Act, all information we hold for patients on Alternatively, you can raise your concerns directly to the Customer the computer or in their medical records is highly confidential and would Contact Centre on 01495 745 656 not be released to any other party without the written consent of the patient. As Doctors, nurses and receptionists, we accept how stressful and worrying it is to be a patient, but the staff at the surgery also get stressed You have the right to receive advice on a healthy lifestyle and be given by the nature and long hours of duties. the opportunity to take part in all health promotion activities within the Practice. You will be referred to the relevant consultant when a Doctor feels such a If symptoms persist please contact the surgery. course of action is necessary. PLEASE DO NOT ATTEND A+E NOTES: Thank You Minor injuries or ailments can be dealt with in the surgery

You should only attend A+E if it is a genuine emergency – shortness of breath, chest pain or you are bleeding We hope that this leaflet has been informative for you. If you A+E is not for minor injuries or ailments – you should consult with a Dr require any additional information which has not been mentioned, first please do not hesitate to ask a member of staff who will assist you, if possible. OTHER SERVICES AVAILABLE:

We have a Citizens advice service here in Nelson Surgery on a monthly basis, this is by appointment only. Patients with Mental Health Issues can now be seen in the surgery by a PRACTICE AREA NELSON Counsellor, for their own convenience, this is also by appointment only. BEDLINOG FOR YOUR INFORMATION TRELEWIS Minor ailments, colds, skin problems, allergies are just some of the TREHARRIS problems with which your Community Pharmacist could help! If PENTWYN you visit the Pharmacist first, you may not need to see a GP at all. Many of the products below are cheap to buy and readily available. EDWARDSVILLE Pharmacists can help, advise on and often treat: BACKACHE. ALLERGIES. HEADACHES. COUGHS. COLD SORES. TROEDYRHIW WARTS. VERRUCAS. COLDS. STOMACH UPSETS. EARACHE. MINOR CUTS. PERIOD PAINS.

USEFUL TELEPHONE NUMBERS

Health Visitors Nelson – 01443 878326 Bedlinog/Treharris – 01443 410267 (Janine – 07770678275)

Social Services Gwent – 0808 100 2500 Merthyr – 01685 721711 June 2016