annual report 2017 Looking back on twenty five years EASTHALL PARK | 25TH ANNIVERSARY ANNUAL REPORT 2017
Chairperson’s Report
The Co-operative has now reached another milestone as this year on the 28th February 2017 we celebrated our 25th anniversary.
The following Annual report will look back at the last 25 years and give you some ideas of what the next 25 might look like.
There are no doubts that we are living in very uncertain times and the current economic climate has hit hard with household budgets being reduced and future plans for Welfare Reform Universal Credit Roll Out will impact significantly on tenants in our community.
I am sure that as you read back on what has been achieved in the last 25 years will give you some reassurance that the Co-operative will always do what is best for the majority of our tenants as we aim to “Make a difference in Our Community”.
Can I take this moment to publicly thank everyone that has been involved with our work over the years, our Committee, Staff, Easthall Residents Association, tenants and owners and all the other partners who support our work thus allowing us to make a real difference.
Mary Davidson Chairperson
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Director’s View
The last 25 years has flown by and it is hard to imagine that so much time has passed since I joined the Co-operative back in 1992.
Back then I was relatively young and I even had black hair Can I thank everyone that has made the which will be hard for people to imagine now. (There will be Co-operative such a success, our tenants, staff, some photographic evidence to prove this in this document) consultants, partner organisations especially Easthall Residents Association and in particular I must say that although it has been a long time that I have all those that have been part of the Committee worked in Easthall Park it only appears a few years. providing the strategic direction of the business over the years. In my opinion (and of a huge number of external agencies) I have had the privilege of working for one of the best housing organisations in the whole of Scotland if not In the last Did you Know? the UK. 25 years we
I remember the early days with fondness although if I was have had 65 to be particularly honest the reality will be different from different Committee members on the my memories. Committee of Easthall Park Housing Co-operative and 34 of them still live For those tenants that have been with us since 1992 you in the Community. may remember the high number of empty derelict homes with the area affected by significant vandalism, boarded up I hope you find this report interesting as we look homes, serious anti-social behaviour which involved gang back on the last 25 years, show what we are doing fighting and drug dealing. just now and maybe even have a glimpse at what will happen in the future. Now we have a very stable community, homes are rarely vacant and gang fighting is a thing of the past. We occasionally have to deal with the odd person selling drugs and this is no longer tolerated in our community.
View of the Neighbourhood Today
95.3% feel safe during the day
93.1% feel safe at night
97.1% satisfied with the appearance of the neighbourhood
98.2% satisfied with management of estate services proved by the Co-operative John McMorrow 4 Director ANNUAL REPORT 2017
Easthall Park – History in Pictures
1991
241 tenants balloted to transfer their homes to Easthall Park – 94% of forms were returned with 90% voting in favour for the transfer
19th September 1991, the steering group which had been working for almost two years becomes a registered organisation known as Easthall Park Housing Co-operative Ltd
1992
9th January – Secretary of State approves transfer of 269 properties to Easthall Park.
28th February – 269 properties transfer to the Co-operative and they begin process of appointing their staff.
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1993
January to July - First phase of refurbishment works undertaken
May – Demolition of Eddlewood Square
August – 460 feet Mineshaft found directly under the flats at 25 Wardie Road
December – 25 Wardie Road demolished to allow grouting works to the mineshaft
1994
January – works undertaken to make mineshaft safe
Summer – Architects Design Competition held to build the Co-operative’s first newbuild project.
October – Phase 2 refurbishment starts on site
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1995 Phase 2 refurbishment completes
August – Co-operative gets their first new office which was formerly opened by Raymond Robertson MP
Demolition of 10 Eddlewood Path and 3 - 11 Eddlewood Road
1996 February – Phase 3 Newbuild starts on site (52 new homes built with 10 sold under shared ownership and the refurbishment of Townhouses)
February – Scottish Homes (known as Scottish Housing Regulator now) conducts first Monitoring Report of Easthall Park and recognises progress made on regenerating Easthall 7 EASTHALL PARK | 25TH ANNIVERSARY
1997 Phase 3 Completes. Opened by John Ward Chairman of Scottish Homes
October – Phase 4 starts on site (48 properties to be refurbished with 16 of these to be sold along with 36 homes demolished replaced by 20 new homes)
1998 Phase 4 Completes
Phase 5 at Banton Place starts (36 properties to be refurbished with 18 flats demolished replaced by 11 new homes)
42 tenants balloted to transfer their homes to Easthall Park – 95% of forms were returned with 97% voting in favour for the transfer 8 ANNUAL REPORT 2017
1999 March 29th - Secretary of State approves transfer of 42 properties to Easthall Park along with a land transfer (site of original office)
Phase 5 Completes – opened by Radio Clyde’s “Tiger Tim” who grew up in Banton Place
Stock Transfer area (42 homes) demolished along with industrial unit in Ware Road in preparation for a further new build project. This was the site of the Co-operative’s first office
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2000 January - Phase 6 Newbuild Project commences building 66 new homes
September 6th – another 125 tenants balloted to transfer their homes to Easthall Park – 93% of forms were returned with 96% voting in favour for the transfer
October 2nd – Scottish Parliament approve the transfer and the properties are transferred to the Co-operative in November
2001 Phase 6 Newbuild Project completes
Phase 7 Newbuild Project commences building 54 new homes along with additional supported needs accommodation
Co-operative receives Local Housing Organisation (LHO) status for Easthall and Kildermorie after successful ballot and competition from GHA staff and other Registered Social Landlords in Easterhouse
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2002 Phase 7 Newbuild Project completes
Phase 8 goes on site with 24 Newbuild homes and 24 Refurbished homes
Rachael McCann receives MBE for her work supporting the community
Co-operative purchases additional land to support demolition of old homes in Kildermorie
2003 February – Margaret Curran officially opens Phase 8 refurbishment contract
Phase 9 Newbuild contract goes on site with 90 new homes for rent and a further 36 new homes for sale
November – Co-operative creates its first subsidiary with Moriehall Housing Association steering group set us as a company to manage homes on behalf of Glasgow Housing Association
December – Glenburn Centre starts on site with plans to refurbish old community hall and create new office space for Easthall Park
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2004 April – Moriehall Housing Association registered as Housing Association
Glenburn Park and Civic Space starts on site
June – Moriehall Housing Association begins to manage the homes in Easthall and Kildermorie that belong to Glasgow Housing Association
Phase 9 Completes
November - Glenburn Centre Opens
2005 March – Glenburn Park and Civic Space completes
May – Old Office at Wardie Road reverted back into flats
June – Communities Scotland Housing Inspectors give Easthall Park an “A” rating (Excellent) for its Housing Management and a “B” rating (Good) for its maintenance Services
August 12th – Official Opening held of Glenburn Office and Park with Radio Clyde DJ “Tiger Tim” as guest
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2006 Glenburn Centre starts delivering money advice, youth activities, employment and training services for residents.
September – Co-operative launches new website
Co-operative receives approval to begin building the first new homes in Kildermorie
2007 February – The Co-operative celebrates 15 years since taking on its first homes and the same month The Prime Minster (Tony Blair) visits the Glenburn Centre
Changing Glenburn Park Project starts – a project supporting young people to be involved in art in their community
Co-operative receives funding to support development of Stepford Road Football Pitches
Special Gala Day held to mark the 15th anniversary with local young people getting the opportunity to fly over the Glenburn Centre on a helicopter after winning anniversary competition
Over £30m spent on improving or building new homes in the last 15 years
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2008 Kildermorie Phase 1 on site building 76 new homes
March – Two wind turbines installed in the Glenburn Park – another first for Easthall Park
August – Easthall Park unveils work undertaken by the community and artist in residence Karla Black on the changing Glenburn Park Project
September – Easthall Park appoints students to its new HNC Working with Communities/Housing Course the first of its kind
2009 Kildermorie Phase 1 Completes
February – Easthall Park takes on its first Modern apprentice (Nikkita Smith) this is the first of many over the years
June – First class of HNC working with Communities/Housing class graduate (this course goes onto run for five years)
September – Kildermorie Phase 2 on site building 70 new homes
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2010 Stock Transfer of remaining GHA homes in Easthall and Kildermorie approved with a ballot. The Co-operative received the highest vote in the City for transfer with 96.6% voting Yes for transfer.
December – Kildermorie Phase 2 New Build Homes complete
2011 June 2nd – Stock transfer of 85 homes from Glasgow Housing Association completes
Co-operative receives Quality Scotland’s Committed to Excellence award
December – Achieved Investors in People Silver Assessment at first application
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2012 Co-operative celebrates 20th anniversary
Co-operative introduces bursary awards to support local people into further education
Co-operative introduces a SVQ2 Health & Social Care project with training allowance for 15 young people per year
Co-operative carries out Action for Children project delivering construction skills for young people 16-17 years of age
Over £50m spent on improving or building new homes in this twenty year period
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2013 April – Easthall Park receives UK award from Chartered Institute of Housing/ Inside Housing for Small Social landlord of the Year
June – The Co-operative receives Investors in People Gold award just 18 months after achieving Silver award
October – Co-operative opens a Community Bank and Welfare Reform project in the Glenburn Centre to tackle Universal Credit changes
November – The first meeting of our Residents Scrutiny Panel is held
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2014 Easthall Park receives European Foundation for Quality Management 3 star award – Recognised for Excellence
July – Easthall Park Housing Co-operative is the first social landlord to be recognised with an Investor in Young People Good Practice award
National Good Practice Award for working with Young People received from Tenant Participation Advisory Service
August – Co-operative introduce new in house environmental service
2015 Easthall Park receives UK award from Housing Excellence Awards for Small Social Landlord of the Year
Easthall Park is finalist of UK award from Chartered Institute of Housing/Inside Housing for Outstanding Landlord of the Year
Cladding work undertaken to tenants and home owners with no costs charged to owner occupiers
Easthall Park support Easthall Residents Association Glenburn on Ice with free ice rink brought to the community
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2016 June 30th – Co-operative becomes first Community Based Housing Organisation to receive Investors in People Platinum Award (only 6 housing Associations have this award as at December 2017)
Annual garden competition renamed John Murphy Garden Competition in memory of our Estate Caretaker
Glenburn Centre gets new community garden thanks to the hard work of Easthall Residents Association
External Wall Insulation Contract completes in Easthall stock transfer area
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L H A L P T A S R A K
E
25 YEARS
M E A C 2017 K N I E 25th Anniversary of Easthall Park N G E R A D I F F Easthall Park pilots Intent Based Leadership and report shows that the Co-operative is developing leaders for the future Easthall Park awarded Inside Housing Scotland’s Best Employer for a not for profit organisation
Easthall Park nominated as top ten organisation having Investors in People Platinum award
Glenburn Centre partner Easthall Residents Association delivers a total of 1,523 activity sessions and had a total attendance of 40,474 for the financial year
The organisation over the last three years has directly supported a total of 758 residents through providing training, education and employment opportunities.
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Easthall Park Performance Today
Although it is interesting look back on the history of the Co-operative what matters most to tenants today is how we perform at this point.
The following will outline our key performance during the 2016/17 year period and look at comparisons with the overall Scottish average for Registered Social Landlords.
Satisfaction levels Scottish 2014/15 2016/17 Trend Average 50.2% 93% 95% 90% 45.1% improved
2.5% 1.8% 0.4% 0.0% Very Fairly Neither/nor Fairly Very No Opinion satisfied satisfied dissatisfied dissatisfied don’t know
Scottish Housing Regulator Indicators
Indicator 2014/15 2016/17 Trend Scottish Average Being kept informed about 99% 99% Stayed 91% ! services and decisions the same
Opportunities to participate in the Association’s decision making processes 95% 96% Stayed 84% the same
Quality of Home 94% 99% 87% Improved
Value for money of 66% 78% 82% rent charge Improved
Management of 95% 98% 87% the neighbourhood Improved
The repairs service 87% 97% 91% Improved
Factoring service 80% 86% 67% Improved 21
EASTHALL PARK | 25TH ANNIVERSARY
Arrears Performance
2016/17 2015/16 2014/15
Easthall Park 4.04% 3.38% 3.02% Scottish Average 5.30% 5.30% 5.30%
6.00%
5.00%
4.00% 3.00% 1.02% 2.00% Reduction in two years 1.00%
0.00% 31st March 31st March 31st March 2015 2016 2017
Easthall Park Scottish Average
Average Rent Increases
Average 2017/18 Average 2015/16 2016/17 5 Years 2013/14 2014/15 3 Years
Blairtummock 4.50 3.00 2.00 1.50 2.50 2.00 2.70
Calvay 3.00 3.00 2.00 1.00 2.20 1.73 2.24 Easthall Park 3.50 3.10 0.00 1.50 2.00 1.17 2.02 Gardeen 2.20 2.70 2.00 1.50 2.50 2.00 2.18 Lochfield Park 3.40 3.00 2.00 1.20 0.50 1.23 2.02 Provanhall 2.50 2.70 1.60 1.20 3.50 2.10 2.30 Ruchazie 3.00 3.50 2.00 1.00 2.00 1.67 2.30 Wellhouse 4.00 3.60 3.00 1.50 2.50 2.33 2.92
The Co-operative continues to have the lowest average rent increase for landlords based in Greater Easterhouse over the last three and five years respectively. 22
ANNUAL REPORT 2017
Repairs Service
Average Time Taken to
Complete Emergency 31st March Repairs (hours) 31st March 2017 31st March 2016 2015
Easthall Park 2.4 2.6 2.6
Scottish Average 5.9 5.1 4.7
Average Time Taken to Complete
Non-Emergency 31st March 31st March Repairs (days) 2017 31st March 2016 2015
Easthall Park 4.1 3.7 3.8
Scottish Average 7.9 7.5 7.1
% of Repairs
Completed 31st March 31st March Right First Time 31st March 2017 2016 2015
Easthall Park 89.5% 87.9% 91.6%
Scottish Average 90.2% 91.3% 92.4%
% of Repair 31st March 31st March Appointments kept 2017 31st March 2016 2015
Easthall Park 92.7% 95.1% 95.0%
Scottish Average 92.4% 94.4% 95.7%
% of Satisfaction with 31st March 31st March Maintenance Service 2017 31st March 2016 % 2015
Easthall Park 86.8% 97.0% 97.1% Scottish Average 89.3% 89.9% 90.6%
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EASTHALL PARK | 25TH ANNIVERSARY
Value for Money Scorecard
The Co-operative measures value for money in relation to the cost of the service in comparison to the efficiency and effectiveness of the service and the following shows this over the last two years.
Value for Scottish Easthall Scottish Average Money Table Easthall Park Cost Average 2016/17 Park Cost 2016/17 2015/16 2015/16 Average Weekly Rent Cost - Economy
1 Apartment 37.92 65.94 38.49 66.55 2 Apartment 61.21 70.39 61.60 71.67 3 Apartment 63.34 71.55 63.84 73.13 4 Apartment 76.11 77.60 77.25 79.42 5 Apartment (plus) 89.70 85.98 91.00 88.02 Average all Rents 67.24 72.90 67.97 74.44 Factored Management Fee Owners 94.36 80.32 79.20 82.48
Results - Efficiency
Amount of rent collected in the year as % 99.8 99.5 100.2 99.6 Gross rent arrears as 3.38 5.25 3.02 5.30 % of rent due % rent lost due to being void 0.10 1.00 0.20 0.90 % Average rent increase to be applied next year 1.50 1.88 2.00 2.29 % of properties that 7.36 8.64 6.79 8.41 became vacant in the year Average time to re-let a home in days 12.0 35.4 14.4 31.5 Scottish Housing Quality Standard Met % 100 99.28 100 93.6 Emergency Repair 2.6 5.1 2.6 4.7 Completion (hrs)
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Scottish Easthall Easthall Scottish Average Average Park Cost 2016/17 Park Cost 2016/17 2015/16 2015/16 Average Weekly Rent
Results - Efficiency
Non-Emergency Repair 3.7 7.5 3.8 7.1 Completion (days) % Reactive Repairs Right 87.9 91.3 91.6 92.4 First Time as %
Repair Appointments Kept as % 95.1 94.4 95.0 95.7
% anti-social behaviour cases completed with target 87.0 86.6 79.5 87.2 Average days taken to complete adaptations 48.55 49.93 26.47 51.8
Satisfaction - Effectiveness
% satisfied with overall service 93.5 89.0 95.3 89.7 % feel Landlord good at keeping them informed about 99.3 90.6 99.3 91.1 services and outcomes
% satisfied with opportunities 94.9 81.3 95.7 83.8 to participate
% tenants that feel their rent represents good value for money 66.30 78.99 77.62 81.85
% tenants that feel their rent represents poor value for money 2.17 2.53
% of tenants satisfied with repairs or maintenance during 97.0 89.9 97.1 90.6 the year
% tenants satisfied with management of 94.57 85.98 98.19 87.11 the neighbourhood
% factored Owners satisfied 80.00 65.09 85.71 67.38 with factoring service
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Easthall Park – A Glimpse into the Future No one really knows what the future will bring and the following is therefore just a few ideas as to what may happen in the immediate to long term future.
Medium Term Future New Build Development
We already know that Glasgow Housing Association has intimated that they will be building some homes on the site facing the shopping centre at Shandwick Street.
The Co-operative is also looking at the possibility of building some new homes too depending on whether we can get ownership of some sites already owned by Glasgow City Council and Glasgow Housing Association.
We are looking to get at least two sites, one in Kildermorie directly behind Westerhouse Road and one at the old Tronda site.
If successful the plans will be to create homes which are known as The Passivhaus Standard. The Passivhaus Standard means saying goodbye to draughty houses that are difficult to heat and result in high gas and electricity bills, by building healthy homes for our tenants that have unrivalled levels of quality and comfort with up to a 90% reduction in energy costs. We'll also be helping protect the planet and our children's futures by building truly sustainable homes into the bargain.
The plans are at an early stage and will be dependent on funding, land values and whether it is in the best interest of tenants for us to build new homes.
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Greenspaces Employability Training Centre and Community The Glenburn Centre has become ever popular and Easthall Growing Spaces Residents Association is looking at the possibility of creating an employability training centre which will focus on how best Kildermorie has large areas of land to get local people into employment. which may never be built on and initial discussions with the City Council are One of the projects to be delivered from this new centre will be that there is a possibility that the land the development of the old school sites in Easthall and Kildermorie adjacent to the motorway will be used to (Easthall Primary & St Scholastics) with the land used to create create an area where water voles can sports facilities but more importantly give local people training live and that this area might have and employment. a cycle link between the Fort and Blairtummock Park.
The Co-operative will support the Council as it looks at how best to develop these areas and part of this work involves the possibility of setting up Community Growing Spaces. This will look at creating small pockets of land growing produce for sale in local shops and direct to members of the community.
Long Term Future The Co-operative projects what income it will need to be around over the next thirty years along with the amount of money required to maintain our homes to the best possible standard. Did you Know? We are predicting that we will spend £25m keeping your homes up to standard along with another £12m on day to day repairs.
We are aware that the homes in which we live in just now will be expected to meet new standards particularly in relation to energy The Co-operative has efficiency and we would not be surprised if some homes will have in the past requested to be demolished and replaced with new ones over the years. funding from Brussels There is even talk of a time within the next thirty years that we will to build a house using no longer have gas central heating as we move to cleaner 3D Printer Technology. non-fossil fuels. Sadly this funding was We can imagine the Glenburn Centre having its own charging not given however we points for electric cars and throughout the area a number of think there will be a time charging points created for the same purpose. when all homes will be No matter what happens you can be assured that the built in Scotland using Co-operative will always do what is in the best interest of 27 this technology. our tenants and the community. EASTHALL PARK | 25TH ANNIVERSARY
Staff Members John McMorrow Director Housing Management Claire McGraw Housing Manager (currently on maternity leave) Sharon Flynn Temporary Housing Manager Geraldine Cullen Housing Officer Leza Lafferty Housing Officer Part Time Louise McNally Housing Officer Part Time Conall Deveney Assistant Housing Officer Paula McCann Assistant Housing Officer Leigh Marinelli Welfare Rights Officer
Housing Maintenance Bryan McMahon Maintenance Manager Nikkita Smith Assistant Maintenance Officer Morven Gourlay Assistant Maintenance Officer
Finance Joanne Hendry Finance Manager Kevin Gallagher Finance Officer Chloe Cuthill Finance Assistant
Estate Services Stephen Benson Estate Caretaker Supervisor Steven Jarvis Estate Caretaker Brian Monaghan Estate Caretaker James Weir Estate Caretaker
Support Services & Trainees Chloe McClure Receptionist/Admin Assistant Caitlin Heron Modern Apprenticeship Administrative Assistant Mary Fraser Cleaner (part time)
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Our Committee Members (as at November 2017)
Mary Davidson Chairperson Charlotte Skewis Vice-chair Paul Waddell Secretary Alison Cushingham Treasurer
Charles Harvey Committee Member Joe Gracey Committee Member Caroline Cooper Committee Member Ashley Scotland Committee Member George McNaught Committee Member
Patricia Thompson Co-opted Member Joyce Kenna Co-opted Member Graham Gillespie Co-opted Member
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Equality
Easthall Park is a member of Happy to Translate. We therefore have procedures in place for transferring written policies onto tape, or translated into languages other than English.
If you feel you can benefit from this service please contact EASTHALL the office for further details. PARK
The Glenburn Centre, 6 Glenburnie Place, Easthall, Glasgow G34 9AN Telephone: 0141 781 2277 E: [email protected]
A Registered Society under the Co-operative and www.easthallpark.org.uk Community Benefit Societies Act 2014: No 2409R(S) 30 Remember you can be kept updated with our performance by viewing and with the Scottish Housing Regulator: HAC238 our website or following us on Twitter or Facebook Property Factor Registration: PF000393 Continuing to Make a Difference. EASTHALL PARK HOUSING CO-OPERATIVE