New Vendor Packet

Introduction

Welcome to Ingram Micro. We’re excited to welcome you as a new vendor and a valued addition to our growing roster of quality suppliers.

The information contained in this guide details how we work with vendors and the resources we offer to help you with every aspect of your business—including sales, logistics, marketing and technical support—and shorten your sales cycle.

You can be sure that as a vendor partner, Ingram Micro will make every effort to raise your brand’s visibility and promote your products to our hundreds of thousands of resellers worldwide. We hope you’ll take advantage of every opportunity to leverage our resources.

We look forward to working with you. Overview of Sections Two-tier Distribution Overview Helps new partners understand the IT supply chain as it relates to two-tier distribution.

Ingram Micro Contacts Provides job titles and roles for key internal Ingram Micro contacts.

SKU Creation and Maintenance Explains the process of adding vendor part numbers to the Ingram Micro catalog. The section also covers maintenance items, such as price changes, discontinuance and attribute changes.

Partner Connectivity Explains the different types of electronic methods you may use to transact business with Ingram Micro.

Ingram Micro Purchase Orders Explains Ingram Micro purchase orders and the associated vendor expectations.

Advanced Logistics Centers (Warehouse System) Provides a link to the Ingram Micro routing guide as well as an overview of ASN.

Special Pricing Explains the different types of customer special pricing programs available through Ingram Micro.

Accounting Provides details on how to conduct business with Ingram Micro’s accounting department, including information about our mailing addresses and eAccounting.

Tech Support Explains how the tech support group can increase vendor demand.

Product Content (formerly Tech Notes) Service that supplies additional information for your products that feed Ingram Micro’s and customers’ websites.

Marketing Pass-through Explains the marketing pass-through programs available through Ingram Micro. The associated pass-through contracts are included as well.

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TABLE OF CONTENTS Two-tier Distribution Model ...... 4 Ingram Micro’s Value and Marketing Support Offerings ...... 5 Ingram Micro Contacts ...... 5 Partner Planning ...... 7 SKU Creation and Maintenance ...... 7 Service Levels ...... 7 Standard Template ...... 7 Customer Authorization ...... 8 Data Standards ...... 8 Hazardous Materials (Hazmat)...... 9 Partner Connectivity ...... 10 Communication Methods ...... 10 Types of Data Transferred ...... 11 Business Advantages ...... 11 Criteria for Determining EDI/XML ...... 11 Ingram Micro Vendor Support Types...... 12 FTP Reports Available ...... 12 Vendor EDI/RosettaNet XML Transaction Descriptions ...... 13 Purchase Orders ...... 14 Order Types ...... 14 Transmission Methods ...... 16 Expectations ...... 16 Advanced Logistic Centers (ALC) ...... 17 Routing Guide ...... 17 Advanced Shipment Notification (ASN) ...... 17 Special Pricing ...... 18 MDPS ...... 18 Purchase Order Cost Change Program ...... 19 Accounting ...... 20 Vendor Invoices ...... 20 Ingram Micro Credit Reference Information ...... 21 eAccounting...... 22 Debit Memo Codes ...... 23 Debit Memo Examples ...... 25 Solution Design and Services (SD&S) ...... 28 Vendor Offerings ...... 28 Customer Care ...... 29 Contacts for Customer Care ...... 29 Product Content ...... 30 Etilize Process ...... 30 Manufacturer Options ...... 30 Marketing Pass-Throughs ...... 31 Reseller Marketing Pass-Through ...... 31 Markdown Claims ...... 31

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Co-Op Accrual ...... 32 Price Protection Pass-Through Claims ...... 32 Late Claims ...... 33 Supplemental Information ...... 34 Overview ...... 36 Definitions ...... 36 HazMat Battery Attributes Table ...... 38 Frequently Asked Questions ...... 40 Cheat Sheet ...... 42

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Two-tier Distribution Model

In order for Ingram Micro and manufacturer partners to form a strong relationship, it is very important to understand the IT supply chain and more specifically two-tier distribution. The graphic below is a depiction of the IT supply chain. As one can see, IT products move across four tiers; each tier having a unique function. The Supply Chain

• Vendor - Also referred to as manufacturer or supplier - The companies that “make” the products we sell - Ingram Micro does business with over 1,700 - Examples include Hewlett Packard, Apple, Microsoft, Cisco, Intel, IBM

• Distributor (Ingram Micro) - Also referred to as a wholesaler - Ingram Micro is the largest wholesale distributor of IT products and services - We are the vital link between vendors and resellers - Serves customers in more than 140 countries - More than 25 years of experience in IT distribution

• Reseller - Also referred to as customer, VAR or service provider - Includes direct marketers, technology consultants, retail chains, internet storefront, technology solution providers - These are the companies to whom Ingram Micro provides products and services - Ingram Micro does business with over 150,000 resellers - Examples include Buy.com, Comp USA, CDW, GE Capital

• End-user - The companies and people who buy products and services from resellers - Ingram Micro does not do direct business with end-users - Examples include Citibank, Marriott Hotels, you and me

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Ingram Micro’s Value and Marketing Support Offerings

Ingram Micro Marketing – Your bridge to the channel marketplace Please click here to more information about our services, plus details about our technologies, events and support.

Additionally, Ingram Micro can offer its vendor partners a variety of marketing resources, please see our Marketing Playbook for more information about our broad array of offerings to help generate more sales opportunities.

Ingram Micro Contacts

This section provides an overview of the general responsibilities of key Ingram Micro contacts.

Category Manager—Vendor management • Evaluates potential new products, new vendors, business opportunities • Profiles profitability of the product category • Negotiates new vendor agreements • Manages line cards • Handles vendor programs and program changes

Demand Planner— Demand Forecasting • Responsible for statistical forecasting and improving forecast accuracy • Drives collaboration with customers and sales • Maintain awareness of product trends and market insights

Supply Planner—Inventory and operations management • Handles purchase order (PO), placement (stocking), management and transmission issues • Handles inventory returns: stock balance, excess, end-of-life and discontinued product • Manages major product launches and product allocation/reserve

Supply Chain Coordinator—Direct ship and order management • Manages direct ship processing and billing, inclusive of licensing orders • Manages issues related to product availability and lead times for stocking product • Expedites product into our distribution centers • Communicates receiving discrepancies to the appropriate internal and external parties

ETA Specialist—ETA Management • Manages status of open direct ship and stocking orders • Processes your purchase order reports

Catalog Specialist—SKU management • Addresses cost changes and verification • Maintains data standards (product description) • Provides customer service and confidential notes • Keeps track of SKU attributes, including UPC, weight, case pack, restrictions, etc.

Marketing Manager—Vendor marketing source • Works with vendor to create the Ingram go-to-market strategy • Develops and executes a customized, data-driven marketing plan using direct and digital marketing tactics, sales enablement and reseller engagement.

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• New vendors Marketing activities are to be pre-paid until such time they have the dialog with their Marketing Manager • Ingram Micro Marketplex is a portal you can use to access dozens of marketing services designed to help you promote your products and services. Select activities that align with your strategy and fit your budget. We'll do the rest. Watch this video for more information: https://www.youtube.com/watch?v=J4GUPxnT9UU&feature=youtu.be

Accounts Payable—AP related questions • Handles invoice, chargeback and reconciliation

Inventory Returns Coordinator—RMA management • Contacts you to request RMAs/all types of inventory returns • Keeps defective inventory turning • Ensures that RMAs are shipped back to you on a timely basis

Logistics and Transportation — nonconforming products, shipments, ASN and operations related questions • See the Routing Guide for contact information.

Electronic Commerce Service — Connectivity questions and issues • For issues with FTP reporting, Website related issues, and EDI transmission problems, contact (ECS) at (800) 616-4665 or at [email protected] • For inquiries regarding EDI or XML deployment, please contact [email protected]

Vendor Authorization Team — Vendor Programs that require authorization of customers • Contact [email protected]

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Partner Planning

Ingram Micro uses a sophisticated data analytics and demand planning tool known as JDA. This tool provides our team with the data and predictive analytics to improve inventory selection, turns and the level of service we collectively provide to our reseller partners, while lowering our joint costs to serve. With the JDA tool, there are a number of business-building benefits and results you can anticipate. These include:

• Increased speed to market and ongoing supply-chain efficiencies for your products • Improved business processes, troubleshooting capabilities and response rates • Ongoing collaboration around data collection and analysis • Greater, more meaningful engagement with our customers and partners • Improved trending capabilities and turn-rate forecasts, as well as more accurate ETAs

In order to provide best in class service, will require your cooperation on the following points: • New Product Roadmaps / New Product Introduction – Communication on a regular cadence with the Demand team via our Product Roadmap template. Please contact your Supply Planner for the current template. • ASN (Advanced Ship Notice) – Sent via electronic means or web - to include but not limited to: carrier information, tracking numbers, pro numbers, shipment date, delivery date, serial numbers and serial number masks, shipment/order/pallet hierarchy, SSCC-18 number, IMEI, MAC addresses. • Order Acknowledgements – Sent via electronic means or web - Backorder or status shipment reports with eta changes • Sourcing Template- (Product catalog – additions, changes, and deletes) • Compliance - communication of hazmat, trade compliance, and California Prop 65 products prior to sourcing and ordering. • Vendor carriers that are not in the Ingram Micro Routing Guide - Requires full supply chain visibility. Real-time tracking via electronic means with Ingram Micro transportation teams. • Vendors standard lead times by sku - Published and updated. • Standardized packaging – i.e.- case pack/pallet labeling by sku regardless of ship/build locations • Case packs/minimum order requirements – We understand that some vendors would prefer purchase orders in case pack or other bulk quantities. However, the Planning team will use advanced data analytics to determine whether Ingram Micro will be able to adhere to vendor minimum order requests as the volume of business done by sku and category will be the determining factor.

SKU Creation and Maintenance

Service Levels The catalog specialist is responsible for SKU creation, cost changes and SKU maintenance. Below are the expected turnaround times for each type of request: • New SKUs: 24 hours* • Cost changes and verification: 24 hours • SKU maintenance and attribute changes: 48 hours *Note: SLA subject to change for requests exceeding 100 parts. Standard Template Ingram Micro has a standard template that all vendor partners use to communicate SKU creation, pricing changes and maintenance requests. This template ensures we will:

1. Bring your product to market more quickly 2. Give your product adequate representation 3. Reduce effort duplication

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4. Specify entering requirements for new SKUs or SKU changes 5. Maintain an effective and clear format

Please supply as much detail as possible to ensure timely processing of all requests, and we’ll work with your designated catalog specialist if any questions or concerns arise. An Ingram Micro associate can provide you with a copy of the template.

When opening the template, please choose “read only.” The template has two sheets, “Main” and “Definitions.” • The “Main” sheet is where your request will be input. • The “Definitions” sheet provides details of some fields on the “Main” sheet. • Most of the fields on the “Main” sheet are self-explanatory.

All completed templates for the U.S. should be emailed to [email protected].

Export Control Classification The International Trade Compliance Department has developed a two-page document to help you understand the necessity of providing export control classification information requested on the SKU template for products they export overseas. The document explains what the ECCN and HTS data attributes are, why they’re required, how they’re used to determine export eligibility and how they fit into Ingram Micro’s product classification process.

Technology products for export are controlled under the Export Administration Regulations (EAR) established by the U.S. Department of Commerce (DOC). Exporters are required to provide information to help the DOC determine the licensing authority over their products. This information is necessary to facilitate overseas shipments both from an export control standpoint when the product is deemed legally exportable, and for systematic order management, which includes completion of the export documentation filed with the DOC.

This document is provided to: • Educate you on what information is necessary to export their products overseas • Encourage you to complete the ECCN and HTS fields on the SKU creation template • Illustrate how you can avoid shipment delays of their product by providing this information at the time of SKU setup Customer Authorization Ingram Micro has the capability of restricting the authorization of certain SKUs, in which case those SKUs will only be available for purchase to a select group of customers. Ingram Micro uses a restriction letter to systematically implement the SKU customer-authorization requirement. If you have product authorization requirements, please contact [email protected] with all the specific information. Data Standards This refers to the way Ingram Micro structures product descriptions as well as how we use certain internal codes. Clear, standardized descriptions and accurate codes allow our associates and customers to quickly locate product. Since our customers depend on data accuracy, Ingram Micro takes data standards very seriously. As a partner, you should become familiar with the data standards guidelines, especially the guidelines for product descriptions. Some general product description guidelines are provided below.

Click here to view a list of our acronyms and abbreviations.

Please contact your Ingram Micro Catalog Specialist for any additional detail.

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Product Description Guidelines Guideline Reason Don’t use single characters in the descriptions. Example: change V.90 to V90 and 4 PORT to 4PORT They’re not searchable in the system. The ALCs can’t always see the second line Place multipack information at the beginning of the first of the SKU description, so doing this description line. Enter as follows: 5PK, 10PK, 25PK, etc. prevents discrepancies. Some internal users and customers can’t see Write SKU descriptions so that the least important the last nine characters from the description information appears at the end. when they view a SKU. Our systems can’t search for these symbols. Don’t use symbols to represent inches (”) or feet (’). Use ‘IN’ or ‘FT.’ (ex: 3IN, 6FT). Avoid using special characters, such as a comma (,), These symbols cause problems for IT asterisk (*), tilde (~) or the trademark symbol ( or ). reports, EDI downloads and FTP files.

Product names are searchable in the “title” Don’t abbreviate the actual name of a product or other key field in our system. If you abbreviate them, searchable terms, unless it’s industry standard. no one will be able to locate the product.

Hazardous Materials (Hazmat) Hazardous Materials or Dangerous Goods, as they are called in international transportation, are subject to a specific set of Hazardous Materials Transportation Regulations published by the U.S. Department of Transportation (49 Code of Federal Regulations (49CFR)) Parts 171-180 and international air (ICAO)/IATA) and vessel (IMDG) regulations. These regulations contain detailed instructions on how Hazardous Materials/Dangerous Goods must be identified, packaged, marked, labeled, documented, and placarded. Lithium batteries and the products which contain them are considered Hazardous Materials in transportation subject to these regulations. Shipments not in compliance with the applicable regulations may not be offered or accepted for transportation 49 CFR (171.2(a)(b)). The intent of the hazardous materials regulations is safety of the general public while the hazardous materials are in transport. All shippers of Hazardous Materials regulated in transportation must comply with these regulations and Ingram’s policies.

In compliance and as a response, Ingram Micro added measures to ensure that SKUs with hazardous materials are correctly labeled for air transport. Please see Hazmat Guide for more information.

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Partner Connectivity

Ingram Micro understands the importance of conducting business in the most efficient way possible, which today means digitally. This section will examine the three business-to-business (B2B) connectivity options available with Ingram Micro: FTP, EDI or XML. Communication Methods File Transfer Protocol (FTP) FTP is the simplest way to transfer files between partners using an exchange server. Here are the steps involved: • Ingram Micro pushes out a flat file (e.g., Excel spreadsheet) to a server. • With a login ID and password, you can access these files on the remote system. • Files are not sent in real time. They are created during a nightly batch process and placed in a secure, partner-specific FTP directory by 5:30 a.m., Pacific Time. • Files are overwritten daily, weekly or monthly, depending on the frequency of the report. • Fees may apply if reports are requested to be reposted. • Your user ID and password will be provided via email shortly after your account is created. Electronic Data Exchange (EDI) • The transfer of data is in a standard, structured data format and includes a header-level detail and segments containing line-level detail. • It is not a flat file and therefore can’t be placed in Excel. • It replaces the function of faxing, emailing or postal mailing of hardcopy standard business documents. • Data can be transferred electronically using a third-party value added network (VAN) or via the internet. • It typically requires an Ingram Micro deployment fee. • Contact [email protected] to start the process. EDI Communication Method Descriptions Value-Added Network (VAN) • This is a third-party company that facilitates the transfer of data between EDI trading partners. It’s a clearinghouse for EDI documents that provides services such as mail boxing, audit trails, etc. • Each partner is charged a fee every time a transaction is passed back and forth using the VAN. Internet • EDI documents can be exchanged using secure software over the internet. When EDI transactions are transmitted via the internet, the data is encrypted before transmission to ensure the same level of security offered by a VAN, but without the cost. All EDI documents can be exchanged via the internet. FTP • This is an engine for passing the file of non-encrypted data back and forth. • It requires a virtual private network (VPN) or private network. Extensible Markup Language (XML) • This is the most flexible language and is an open-data exchange using the internet—and a language for documents containing structured information that can be used between internet-based applications. • XML uses the Partner Connectivity Gateway (PCG) XML communication method. • RosettaNet is the standard XML structure used by Ingram Micro (R-XML). It defines the format of the traction as well as the communication and technical processes, allowing for: • Message integrity • Security • Retries • Error handling

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Types of Data Transferred • Purchase orders to you (EDI, R-XML) • PO acknowledgement from you (EDI, R-XML) • Advanced ship notification from you (EDI, R-XML) • Your point of sale—POS (FTP, EDI) • Your inventory (FTP, EDI) • Your invoices (EDI, R-XML) • Payment remittance to your bank (EDI) Key Transactions Inbound Invoice (EDI 810, R-XML 3C3) • Automated (as opposed to manual entry for A/P) • Fewer matching errors Outbound PO Request (EDI 850, R-XML 3A4) • Automated process vs. manual entry • Entry errors minimized Inbound (ASN) Advanced Ship Notification (EDI 856, R-XML 3B2) • Use detail to provide improved dock scheduling • Provide notification of PO exceptions from your ASNs to Ingram Micro Business Advantages Advantages of Using EDI/XML • An established e-commerce technology with general standards followed throughout the IT industry (EDI and XML) • Processes large volumes of data without manual intervention (EDI and XML) • Integrates effectively into the host accounting system of our vendors (EDI and XML) • Eliminates double entry of orders by Ingram Micro and your internal staff (EDI and XML) Disadvantages of Using EDI • Potentially higher cost if both parties are using a VAN with significant usage, unless FTP or internet alternatives are used (EDI) Criteria for Determining EDI/XML Vendor Network Requirement—You must have the technical infrastructure in place to support EDI/XML. Cost XML—There are no direct fees for processing XML orders or using the XML system. Implementation costs for new R-XML transactions are considered a project and have higher costs than EDI. EDI—Trading partners may encounter transaction fees if a VAN is used.

*Some transactions are not dual EDI/XML compatible.

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Ingram Micro Vendor Support Types Production Support—An activity in support of an application, process or infrastructure issue that prevents the normal operation of a production system • Your production support requests should be called into eSolutions Customer Support (ECS) at (800) 616- 4665 or emailed to [email protected]. • Available Monday through Friday, 8 a.m.–8 p.m. Eastern Time • Each call will be entered into the call tracking system. • ECS will escalate and track the problem until resolution. Deployment—A request for the enablement of either a partner FTP report or the installation of a “supported” EDI or XML B2B transaction. This is for a transaction that Ingram Micro is currently transmitting with at least one other partner. Small Enhancement—A request for additional functionality to an existing system that requires less than approximately 400 hours of total effort. This could be a request to send data that isn’t currently included in the standard transaction set (additional fields). It could also be a request to manipulate the data currently sent (i.e., show quantity on inventory report as 20 for each SKU multipack = 20 units). Project—A request for additional or new functionality that requires more than 400 hours of total effort FTP Reports Available Sell-Through Reports: SAD101IM Region (Report Key—data is broken down by Region), Ingram Micro SKU, Description, CPU Code, International Sell-Through Report Units Sold, Units Returned, Net Units, Cost, and Region Total. SAD102IM Ingram Micro SKU, Description, CPU Code, Units Sold, Units Returned, Net Units, Cost, Vendor Part International Sell-Through Report Number (Report Key—data is broken down by Vendor Part Number), and Vendor Total. POS Reports: BHP024IM (ZIPPOS) ZIPPOS is a monthly file showing states and zip codes of resellers purchasing a particular vendor's POS by Zip Code products. BHP020EY (CUSTPOS)* CUSTPOS is a detailed POS file showing the names, addresses, states and zip codes of resellers Detailed POS purchasing a particular vendor's products. The CUSTPOS replaces any existing ZIPPOS for specified vendor codes. *CUSTPOS is subject to separate terms and conditions including, but not limited to, fees found in either a POS License Agreement or as part of the Vendor Distribution Agreement. Government POS Reports: GOVERNMENT POS You must be enrolled in the GovEd discount program to be eligible to receive this file. BHP020EY (GOVTPOS) No-Cost Buyer Sheet NO-COST BUYER SHEET Shows current inventory as well as historical data. ICP537IM (BUYSHEET)

For help with downloading and exporting these reports to Excel, please contact eSolutions Customer Support (ECS) at (800) 616-4665 or by email at [email protected].

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Vendor EDI/RosettaNet XML Transaction Descriptions

EDI XML Inbound/O Transaction Transaction Transaction Description utbound Includes a description or your business and product 832 2A1 Catalog attributes I 832 5D3 Special Pricing Catalog Features program/deal pricing I 846 NA Inventory Inquiry/Advice Inventory report sent to you O

Used to initiate a one-time purchase of material from a 850 3A4 Purchase Order vendor O

Purchase Order Used to acknowledge a customer’s purchase order, 855 3A4-response Acknowledgment quantity or price changes I

You provide the status of an order from receipt through NA 3A6 Order Status invoicing, including shipping records. I

Used as "electronic packing slip" to notify the purchaser Advanced Shipment (vendor) of the contents of the shipment and the method 856 3B2 Notice/Manifest (ASN) of routing. I

Credit/debit adjustment transaction set, designed 810 3C3 Notify of Invoice specifically for debits and credits I

Product Transfer and 867 NA Resale Report POS and product transfer and resale report O

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Purchase Orders

Order Types There are two types of purchase orders (POs) that Ingram Micro transmits to you: Stocking PO This is shipped to one of Ingram Micro’s advanced logistics centers and “stocked.” The PO number will end with an “S.” Please see example below.

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Direct Ship PO This is shipped directly from the manufacturer to the customer or end user. The product will not pass through an Ingram Micro advanced logistics center. The PO number will end with a “D.” Please see example below.

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Transmission Methods Ingram Micro has several different methods to transmit POs to you. Electronic Data Interchange (EDI) This is the most common and the most preferred method. Purchase order information is electronically sent from Ingram Micro to you. The process is relatively error-free and seamless. Email Purchase order information is electronically sent from Ingram Micro to you via email. Expectations To meet our customers’ requirements, Ingram Micro has the following PO-management vendor expectations:

1. Acknowledge receipt of all Ingram Micro-generated purchase orders within 24 hours. 2. Supply carrier tracking information and an estimated time of arrival (ETA) to the supply-chain coordinator (SCC) as soon as the product is shipped. See section on ASN for complete information. 3. Answer questions related to pricing, availability and lead times within one business day. 4. Provide information related to receiving discrepancies within three business days. 5. If you don’t supply automated open-order and tracking information, such as through a web portal or report, the SCC is required to contact you directly to obtain the information. 6. Please note that if you provide ETA or shipment data via EDI or ASN, you may still be asked to provide ETAs manually if our system-generated ETAs are expired and you have not yet shipped the product. The 48-hour rule would still apply for your response.

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Advanced Logistic Centers (ALC)

Ingram Micro operates a system of Advanced Logistics Centers that help us deliver a wide variety of services to our customers and partners. It’s highly recommended that you have a member of your operations team take a tour of one of our warehouses for insights on how we can work together more effectively over the long-term Routing Guide The Ingram Micro routing guide provides details on how to work with the Ingram Micro Advanced Logistics Centers. A thorough understanding of the routing guide will help to ensure a successful partnership with Ingram Micro. The topics covered in the routing guide include: • A map of the ALC locations • Shipping and packaging requirements • Information about United States Customs • Importing information • Receiving to include: delivery appointments, conforming and non-conforming products, etc. • Noncompliance of Ingram Micro requirements • Transportation contacts • Direct ship guidelines

The routing guide can be accessed by browsing to: http://www.routingguides.com/ingrammicro/login.asp

1. Type your email address into the field on the left-hand side of the screen. 2. Click “Login.” 3. Use the links near the top of the page to navigate through the guide. Advanced Shipment Notification (ASN) The routing guide provides information about ASN. However, it’s important to note some of the key features of ASN: • Provides Ingram Micro with updated information about your shipments, including quantities, carrier name and ETAs. • Handled through a completely electronic process • An Ingram Micro shipping requirement

ECS If you don’t have EDI or XML capability, Ingram Micro offers Web ASN. The Web ASN user guide is available on ingrammicro.com. Please contact eSolutions customer support (ECS) at (800) 616-4665, option 2 (to speak with a representative), then option 1 (for registration). ECS will be able to provide appropriate access to ingrammicro.com.

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Special Pricing

Vendor special pricing and the administration of individual programs can be costly for all players in the IT channel. That’s why Ingram Micro has re-engineered the way we deliver special pricing programs to targeted reseller and end-user markets in order to streamline the process, lower costs and be a better business partner. MDPS Ingram Micro’s Manufacturer Discounts Pricing System (MDPS) generates greater demand for your products and services by targeting the most appropriate reseller customers and end users for your special pricing programs. MDPS fully integrates our customer and transactional databases for greater visibility and consistency in pricing across all ordering methods. It also allows more flexibility for administration of multiple transactions while reducing the risk of fraud.

Ingram Micro's MDPS offers vendor partners: • Automatic “stacking” (or combining) of multiple discount programs (or ways to prevent “stacking”), making it easier to add layers of discounts with preexisting instant rebates • Ability to more easily target or exclude specific resellers • Multi-tiered discounts for specific reseller customer programs, e.g., Bronze, Silver, Gold • Best pricing functionality for the best possible price at the line level based on your targeted reseller, program and even end users • Consistent discounted pricing throughout all Ingram Micro ordering systems (Impulse, web, InsideLine, XML, etc.) • Line item specifications for individual end users • Better reporting and processing with improved standardization of end-user identification and search capability (e.g., USN, U.S. Navy, Navy) • Contract or special program pricing for specific vendors conducting business with any government or education end users • Menu for selecting discount options on complex transactions when multiple discounts are available for a given reseller, end user and/or SKU combination • Detailed debits for each specific discount and program, if stacked • Maximum quantity tracking for individual SKUs • Discount application only when a specific component is part of a kit SKU

How do I get started? • Once you’ve finalized the approval, Vendor Management or Sales will send you an electronic version of the IM ACOP contract. • After you complete the contract, the approved document will be forwarded via email to your vendor management contact or the sales rep. • The sales rep will submit an ACOP request to the cost override team. The discount will be loaded exactly as described on the contract. Reconciliation How does this discount get reconciled? 1. You or the sales rep identifies the reason for special pricing. 2. You approve the request. 3. The cost override team validates the information, loads the new purchase order cost into the system and archives all supporting documents electronically. 4. The sales rep places the order(s). 5. When the order invoices, a debit is created for your code. 6. Every Saturday, all the debits for the previous week are generated. 7. Accounts Payable deducts the debit(s) from the next check. 8. Back-up debit information is available via the eAccounting site.

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9. You accept any deduction or request back-up documentation. Purchase Order Cost Change Program Please note that vendors with licensing agreements can now partake in the Purchase Order Cost Change Program (POCC). This program fully integrates our customer and transactional databases in the same manner as our ACOP program does. It also allows you to approve a discounted cost to be reflected on the direct ship purchase order that Ingram Micro issues to you.

This program is much the same as MDPS with the following important points: • Your codes that are used for direct ship orders must be flagged to change the cost on the purchase order. • This is NOT a transactional feature.

Reconciliation How does the POCC get reconciled? 1. You or the sales rep identifies the reason for special pricing. 2. You approve. 3. The cost override team validates the information, loads the new purchase order cost into the system and archives all supporting documents electronically. 4. The sales rep places the direct ship order(s). 5. When the purchase order is transmitted to the vendor partner, the approved discounted cost is listed as the PO cost. 6. A debit is NOT created. 7. Upon acceptance of the PO, you also accept the discounted cost.

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Accounting

Efficient interaction between partners’ accounting departments is critical for success. This section includes helpful information about working with Ingram Micro’s accounting department. Vendor Invoices All vendor partners must submit an invoice to Ingram Micro in order to receive payment. The invoice must include a header and body. For questions about Ingram Micro invoice requirements, please contact your accounts payable representative.

▪ The header should include the following: o Vendor name o Remit-to address o Invoice date o Purchase order number o Invoice number ▪ The body should include the following: o Your part number o Ingram Micro part number if possible o Part description o Quantity shipped o Cost per unit o Extended cost (total of line) ▪ Other information: o Any freight charges o An invoice total at the bottom of the invoice o Pages should be numbered Email and Mailing Addresses These are critical to prompt payment.

Invoices All invoices should be emailed to [email protected] and sent in one PDF collapsible file.

Marketing Debits (Credit Memos and Payment) Marketing debits can be mailed to: Ingram Micro P.O. Box 90343 Chicago, IL 60696-0343

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Ingram Micro Credit Reference Information INGRAM MICRO INC., is located at 3351 Michelson Dr. Suite 100, Irvine, CA 92612

California Resale No. SYEA 99 - 349669 Federal ID. No. 62-1644402 DUNS No. 00-491-9486

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eAccounting Ingram Micro offers manufacturer partners the following capabilities via the ingrammicro.com website. Please note that marketing-related debit memos and information are not included. Please contact your marketing representative for information.

• Debit memo search—Search for debit memos based on specific criteria; the available debit memos include stock-balancing returns, defective returns, cost-overrides, instant rebates, UPC and consignment returns. • Debit memo view—View a debit memo in a similar format to what you receive via AutoFax. • Debit memo download—Download debit memos as a comma separated value (CSV) file. • Debit memo storage limit—No previous history prior to live date is required, and all debit memo history is limited to 18 months. • AP paid history search—Search for AP paid history information based on criteria you specify. • AP paid history download—Download the AP paid history data as a CSV file.

Get Your eAccounting ID To obtain your eAccounting ID and password, contact eSolutions Customer Support at (800) 616-4665, option 2 (to speak with a representative), then option 1 (for registration). Representatives are available Monday through Friday, 8 a.m. to 8 p.m. EST. Once you have your eAccounting ID and password, log on to www.ingrammicro.com and go the accounting section of Ingram Micro's website.

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Debit Memo Codes As a vendor, you will receive invoices from Ingram Micro. Below is a list of the types.

In Type of Claim Invoice Format Definition Department eAccounting? DMxxxxxSB SB = Stock balance Accounts Payable Yes Returns DMxxxxxDR DR = Defective return Accounts Payable Yes DMxxxxxSB/DRPB PB = Payback Accounts Payable No Month/year when product was received without proper coding DMUPC01-05 on boxes. Accounts Payable No Other A penalty debit for shipments sent via small parcel that are greater than 13 cartons. These should be shipped via an LTL DMFRT carrier. $25/per carton Accounts Payable No Short shipment – A POD is DMSS required for further research. Accounts Payable No Pricing dispute – Proof of pricing is required for further DMPR research. Vendor Accounting No In-Transit pricing dispute— Product was in transit after Invoices ITPR price drop. Vendor Accounting No Wrong product shipped— Receipt of something other DMWP than what was invoiced. Accounts Payable No Ingram Micro doesn’t pay sales tax, with the exception of Hawaii, Alaska, Canada and DMTX Puerto Rico. Accounts Payable No PM Promotional rebates Vendor Accounting No MK Marketing programs Vendor Accounting No Marketing CANMR Canadian marketing Vendor Accounting No DMVREB Volume rebates Vendor Accounting No DMOB Outbound freight to customers Vendor Accounting No CVP Marketing pass-through Vendor Accounting No

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In Type of Claim Invoice Format Definition Department eAccounting? DM…CAN Canadian pass-through Vendor Accounting No DM…PTPP CMD price protection Vendor Accounting No DM…MPTPP Non-CMD pass-through Vendor Accounting No Pass-Through DM…PTPP Misc. pass-through Vendor Accounting No Program-level special pricing— typically for government or DMPA education Vendor Accounting Yes Companywide or reseller-level DMCO special pricing Vendor Accounting Yes DMEU End-user-level special pricing Vendor Accounting Yes Meet Comps DMxxxxMC Manual debit for special pricing Vendor Accounting No Automated meet comps (CO DMCOxxxx stands for cost override) Vendor Accounting Yes DMxxxxPP Price protection Vendor Accounting No Price Protection DMPPxxxx Automated price protection Vendor Accounting Yes DMxxxxER Manual price protection Vendor Accounting No

** For any chargeback disputes related to your accounting items, please send your chargeback to: [email protected]

** For any chargeback disputes related to accounts payable items, please send your chargeback to: ap- [email protected]

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Debit Memo Examples Below are examples of the three most common types of debit memos (invoices). ACOP Debit Memo Debit memo commonly used for a cost override. Cost overrides will usually occur as a result of a special pricing deal or program.

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Instant Rebate Debit Memo This type of debit is typically sent on a weekly basis during a vendor-funded instant rebate program.

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Price Protection (PP) Debit Memo

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Solution Design and Services (SD&S)

Our Focus Growing full solutions for our reseller partners to capture as much of the sale as possible. We will continue to train and certify our associates to stay on top of and provide the most accurate and current solutions for our customers.

Our Strategy We create solutions that solve our customer’s challenges. We will continue to create new and grow existing services to drive value for both our reseller and vendor partners.

Business Strategies • Discovery: We assess and gather relevant information about the partners business needs by probing on budget, close date and use of the product. • Solution Design: We develop solutions that address the need by adding accessories and warranties to enhance the sale and allow for a smooth integration • Educate: We present our findings and help our partners effectively communicate our recommendations to their end users. We can also consult with them directly. • Summary Report: We present our partners with a summary of the solution design recommendations and then immediately send out notes, product information and pricing.

Vendor Offerings Solution Awareness Event Our Solution Awareness Event is a great way to introduce your product/brand to the SD&S team. After that engagement, our Vendor Program Manager will reach out to discuss the best way to drive sales through the SD&S team.

The SD&S solution awareness event is an informal engagement providing vendors with exposure to 125+ technical associates to better understand the vendor's products, strategy, new releases, and new markets with which the vendor wants to be associated. The event takes place via Microsoft Teams where they will engage the associates via Video Conferencing. Please note there is no formal presentation and please limit your demo/talk to less than 5 minutes per group. The associates receive Grub Hub credits for every two Solution Awareness Events they attend. They are also required to complete a short survey. The cost for GrubHub is included the contact.

Please work with your Ingram Micro Marketing Manager for availability and cost.

Note – If you are part of the Ingram Micro EBG campaign, there are additional opportunities to engage the SD&S team. Please see your Ingram Micro Marketing Manager for more details.

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Customer Care

The customer’s experience is top priority for Ingram Micro and our partners. Ingram Micro looks to deliver an exceptional experience for every customer, every time.

Ingram Micro expects all vendors to follow our standard return conditions which is 90 days for stock balance returns and 45 days for defective returns. Ingram Micro would expect vendors to follow this policy for Direct Ship orders as well. This ensures the best possible customer experience.

If the vendor is unable to commit to our policy for any reason, we will need to have a special waiver from the customer care team with an approved process, contacts, tools, escalation points and time bound resolution guarantees.

This will ensure that Ingram Micro Customer Service is driving all issues to closure and in a timely manner for our reseller and end-user customers.

Contacts for Customer Care Christy Mesel -Program Specialist [email protected] Annette Jones- Sr Process Analyst [email protected]

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Product Content

Ingram Micro partners with the product data company Etilize to aggregate product information for use on www.ingrammicro.com and various customer websites. We believe that it’s imperative to get updated product information and new SKUs on www.ingrammicro.com as quickly as possible.

Etilize Process Ingram Micro provides Etilize with a list of prioritized new SKUs on a daily basis. Etilize then aggregates the product technical specifications, images, options, accessories, package contents, etc., directly from the manufacturer website. The volume of new SKUs requested dictates the turnaround time. Etilize will defer to Ingram Micro to assist in prioritizing the SKUs. There are occasions when new SKUs may not be posted as quickly as anticipated due to volume.

Manufacturer Options Manufacturers have two different options for the creation and modification of product content: Option 1 Send requests to Etilize at [email protected]. Etilize will address these requests on a best-effort basis, meaning the content creation/updates will be completed as soon as possible depending on current workload. Option 2 Etilize offers a fee-based program called SpexAccess that allows manufacturers to view and update their product information as well as request new SKUs within the Etilize network. Manufacturers work directly with Etilize. Please contact Etilize at [email protected] or call (888) 608-1212, ext. 1, for pricing and additional information.

Samples Manufacturers can see a sample of the data Etilize supplies by visiting www.spexlive.net. This is a demo site and doesn’t list the entire Etilize catalog. However, it does show the type of product data that Etilize aggregates for Ingram Micro. Status All manufacturers can gain access to Etilize’s Spex Live site (spexlive.net), which gives them the ability to view the status of pending requests. Please contact Etilize at [email protected] or call (888) 608-1212, ext. 1, for access.

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Marketing Pass-Throughs

Ingram Micro has established vendor pass-through guidelines to provide an efficient and customer-centric process for both vendor and reseller partners. This document provides a complete list of opportunities as well as the associated Ingram Micro requirements. Reseller Marketing Pass-Through You’ll agree in writing to participate in a reseller’s marketing activity and pay a fee to Ingram Micro for administrative costs associated with the processing and passing through of the funds. The fee is based on the claim amount. Ingram Micro requirements: • The reseller must provide an Ingram Micro Marketing Funds Authorization (MFA) contract for you to sign (contract attached below). The contract should include the following: o Activity name – appears on the back of contract o Reseller-generated invoice (to Ingram Micro for the claim amount) and proof of performance (POP) of activity o Prior vendor approval number (if applicable)

• You must ensure they are approved by Ingram Micro for pass-through and maintain a positive financial position with us. (If unsure, contact your Ingram Micro representative for clarification.) An example of the Ingram Micro MFA contract can be found in the appendix of this document.

Markdown Claims The reseller requests markdown dollars from you for on-hand inventory at their location in order to assist in selling through the product. This is generally done to avoid the reseller returning the on-hand product to you. You agree to mark down the product by signing the discount authorization agreement form. The agreement includes the new discount price, which is the difference between the reseller’s old and new prices. Ingram Micro requirements: • The reseller must provide the following: o An Ingram Micro Price Discount Authorization Agreement signed by you o A reseller inventory report o A credit memo from you • You must ensure they are approved for pass-throughs by Ingram Micro and maintain a positive financial position with us. (If unsure, contact your Ingram Micro representative for clarification) An example of the Ingram Micro Price Discount Authorization Agreement can be found in the appendix of this document.

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Co-Op Accrual You contractually agree to participate in the pass-through co-op program, therefore providing funds to resellers based on a percentage of net or gross sales. Debits/invoices are issued to you on a monthly basis, and the reseller receives a check or credit on their account. Ingram Micro requirements: • The reseller must provide an Ingram Micro Marketing Development Funds (MDF)/Co-op Accrual contract signed by you. The contract includes: o Reseller name o Your name o Effective date o Percentage of invoice price o Ingram Micro vendor number(s) o Your signature and date

An example of the Ingram Micro MDF/Co-Op Accrual contract can be found in the appendix of this document.

Price Protection Pass-Through Claims You contractually agree to provide price protection to selected resellers, as soon as a price drop is announced to Ingram Micro. We then send out a price-drop notification via email or fax to customers, at which point resellers can file a claim with the Ingram Micro price-protection team, who forward all requests to you for either approval or denial. The reseller must follow these Ingram Micro requirements: Procedural Guidelines • A separate claim for each drop date must be submitted within 15 days of the drop. • The product must be in inventory at the time of the price drop. The look-back window varies based on your price-protection policy. • The reseller must purchase the product from Ingram Micro. • You extend price protection to resellers on a case-by-case basis • Price-protection claims are subject to the approval of the reseller and/or Ingram Micro’s approval and aren’t guaranteed.

Documentation • A notification form (provided by Ingram Micro), which must be signed and dated by the reseller. • Computerized inventory report indicating products that are in stock at the date of the price drop • Copy of Ingram Micro invoice • Separate reseller claim for each effective date

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Late Claims The requirements below apply to all claims submitted for units that the customer failed to file on time for price protection, for additional units not included on the original claim, or for a marketing pass-through due to an event discrepancy. Ingram Micro, in its sole discretion, will either approve or deny any late claims, and our decision will be final. Ingram Micro requirements: • You approve the activity via a new contract (MFA, Markdown or Accrual). Price protection is handled on a case-by-case basis, and Ingram Micro will approach you for approval. • Reseller submits a reseller-generated invoice along with the detail specified in the marketing/price protection sections within this document.

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Supplemental Information

Ingram Micro/Product Classification for U.S. Trade Compliance Partnering for Added Value

As your supply chain partner, Ingram Micro can help increase your profitability through the facilitation and management of export shipments of your products to overseas customers. The International Trade Compliance department makes certain that products shipped overseas meet all the requirements of the U.S. Export Administration Regulations (EAR) administered by the Bureau of Industry and Security (BIS) under the U.S. Department of Commerce (DOC).

Managing Export Shipments

All U.S. exports are subject to EAR. An export is any item that’s sent from the United States to a foreign destination. Initially, Ingram Micro determines if you’ve granted Ingram Micro distribution rights to ship to overseas destinations. The export transaction, for all vendor- authorized shipments, is managed by using system logic that analyzes export transactions for compliance under the U.S. export regulations. The product must be classified with the following information in order to determine under what conditions a product is eligible for export overseas and if it requires an export license from BIS prior to shipment.

• Export Control Classification Number (ECCN) code: The ECCN is a 5-character alpha-numeric code based on the U.S. Commerce Control List (CCL) that identifies a product’s technology content, capabilities and the level to which it’s controlled under the export regulations. The ECCN, combined with details about the country of destination, the customer and the intended use, determines if an export license is required prior to shipment of the product overseas. • Harmonized Tariff Schedule (HTS) code: The Harmonized Tariff Schedule (HTS) code is a 10-digit number used by the U.S. Bureau of Census to collect statistical data to determine the U.S. balance of trade with other countries. It’s also used by Customs at the port of entry to determine import duties in the destination country.

Providing Product Classification Information

The Ingram Micro standard distribution agreement requires you to supply the ECCN, HTS and if applicable, the Commodity Classification Automated Tracking System (CCATS) to Ingram Micro for review within 10 days of the effective date of the agreement. The SKU creation template supplied to new vendors includes fields for providing the ECCN and HTS code information. It’s important that you provide the export classification information to enable Ingram Micro to:

1. Define the export eligibility of the product 2. Determine export restrictions and conditions, if any, to the destination country 3. Complete export documentation 4. Expedite the shipment to the customer overseas

Ingram Micro must rely on you to supply the ECCN and HTS data because the product’s functionality and performance are based on your technical design and specifications. The following BIS website links provide more information on product classification, including the classification of products containing security encryption. https://www.bis.doc.gov/index.php/policy-guidance/encryption http://www.bis.doc.gov/licensing/do_i_needaneccn.html

If the ECCN and HTS aren’t available when an export order is created, the system will place the order on hold. An International Trade Compliance classification specialist will attempt to self-classify the product based on

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available technical information. If it’s determined that the product isn’t eligible for self-classification, the order will remain on export hold until you supply the ECCN and HTS classifications.

Classification of Products Containing Security Encryption

Hardware, software and/or firmware security encryption functionality is a standard component of many technology products, especially networking and telecommunications products. Some common examples of security encryption algorithms include 802.11 a/b/g/n, Bluetooth, WEP, Wi-Fi, AES, MD5, password authentication, Secure Socket Layer (SSL) encryption, Internet Protocol Security (IPsec) and encryption for file format conversion and digital signatures. The classification team won’t be able to self-classify and assign ECCN codes to products containing encryption until you provide the classification information. Depending on the security encryption used and the functionality of the product, you may need to submit the product to BIS for classification and approval before it can be exported overseas. BIS will issue a CCATS review indicating the approved ECCN and specific references to EAR highlighting what restrictions, if any, apply to the product being exported. CCATS review is also required for bi-annual reporting to BIS of highly controlled products exported under ECCN 5A002, 5D002 or 5E002.

Providing export classification codes on your products through the SKU creation template ensures that orders for your products will be handled efficiently. Ingram Micro’s Classification Team will validate codes submitted for accuracy. Once the codes have been validated, they’ll be loaded into Ingram Micro’s Inventory Management System. Orders placed for products that have been pre-classified ship more quickly, ensuring customer satisfaction.

Additional information on the export process and classification of products may be found at the BIS website, http://www.bis.doc.gov.

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Ingram Micro Hazmat Guide Revised for the 2018 Regulations The purpose of this document is to provide guidance on how to comply with the current provisions about transporting lithium batteries by air, as set out in the 59th Edition of the IATA Dangerous Goods Regulations (DGR). This document provides a wealth of topics about: • Definitions • HazMat Battery Attributes table • Frequently Asked Questions • Cheat Sheet Overview Hazardous Materials (HazMat) or dangerous goods, as they are called in international transportation, are subject to a specific set of Hazardous Materials Transportation Regulations, published by the U.S. Department of Transportation (49CFR) Parts 171-180 and ICAO/IATA and IMDG regulations. These regulations contain detailed instructions on how HazMat must be identified, packaged, marked, labeled, documented, and placarded. Shipments not in compliance with the regulations may not be accepted for transportation. The intent of the regulations is the safety of the general public while the HazMat are in transport. All lithium batteries must be manufactured under a quality assurance program, as specified in the United Nations Model Regulations on the Transport of Dangerous Goods in Chapter 2.9.4. Ingram Micro requires all Vendors to maintain copies of the test reports demonstrating that the cells and batteries have successfully passed the applicable UN 38.3 tests, and maintain evidence that cells and batteries were manufactured under a quality assurance program. For certain products, Ingram may request lithium battery test reports at our discretion prior to receiving the first shipment into our distribution centers. Ingram Micro will only accept lithium battery product that qualify for the exceptions granted for small cells and batteries identified in 49 CFR 173.185(c), IATA Packing instructions 965 - 970 qualifying as Section II or IB for Standalone lithium batteries, IMDG Special provision 188, and Special Provision 34 in the TDG regulations unless prior authorization is authorized by Ingram Micro. Definitions Cell – a single encased electrochemical unit (one positive and one negative electrode) which exhibits a voltage differential across its two terminals. Under the UN Model Regulations, UN Manual of Tests and Criteria and this guidance, to the extent the encased electrochemical unit meets the definition of “cell” herein, it is a “cell”, not a “battery”, regardless of whether the unit is termed a “battery” or a “single cell battery” outside of the UN Model Regulations, the UN Manual of Tests and Criteria and this guidance. Battery – two or more cells which are electrically connected and fitted with devices necessary for use, for example, case, terminals, marking and protective devices. Units which have two or more cells that are commonly referred to as “battery packs”, “modules”, or “battery assemblies” having the primary function of providing a source of power to another piece of equipment are for the purposes of the UN Model Regulations and this guidance document treated as batteries. form one unit to provide power to another piece of equipment Button or coin cell – a small round cell or battery with overall height of less than a diameter

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Lithium Metal Batteries – are generally primary (non-rechargeable) batteries that have lithium metal or lithium compounds as an anode. Also included within lithium metal are lithium alloy batteries. They are generally used to power devices such as watches, calculators, cameras, temperature data loggers, car key fobs and defibrillators.

Lithium-Ion Batteries (Li-ion) – are secondary (rechargeable) batteries where the lithium is only present in an ionic form in the electrolyte. Also included within the category of lithium-ion batteries are lithium polymer batteries. Lithium-ion batteries are generally used to power devices such as smartphones, laptops computers, tablets, power tools and e-bikes.

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HazMat Battery Attributes Table Ingram Micro requires the vendor partners to complete the battery attributes table below, providing us with the critical information necessary to allow shipments. Any products containing or is a standalone lithium battery, the vendor must complete the spreadsheet. They must use this template, unless prior authorization is granted. All other forms to provide the required information will not be accepted.

The information provided should be based on International air transportation and DOT rules and regulations

Is this a coin or button Is this cell battery Y product or N being Definition - a shipped Hazmat ID round small under a DOT Ingram Watt Hrs. for cell or Special Attachments Comment Micro to Lithium ion Number of battery Permit or provide batteries Single Cell Number of Lithium Number of when the TDG or or Lithium Batteries Batteries stand-alone overall Equivalence grams of Multiple Cell shipped shipped batteries in the height is less certificate? lithium for battery? internally externally (not battery package than the Y or N SKU lithium metal S - Single Cell (installed) in installed) with (if product is a diameter Vendor Part Number Number Hazmat UN Number batteries M - Multiple Cell product the product battery)

Table Legend: 1. Vendor Part Number - Is a unique identifier of an item used as a reference? 2. SKU Number - Ingram Micro SKU of the item 3. HazMat UN Number - These are 4-digit numbers assigned by the United Nations Committee of Experts on the Transport of Dangerous Goods. It is used to identify substances such as explosives, flammable liquids, toxic substances, etc. - Look at the table below for the corresponding UN numbers

UN PACKAGING HAZMAT BATTERY TYPE DEFINITION NUMBER METHOD ID UN2800 Wet, non-spillable Large Batteries used to power UN2800

UN2794 Wet, filled with acid large equipment UN2794 Stand-Alone Lithium UN3090 Metal Battery Lithium Metal Battery Lithium Metal Non- Rechargeable Contained in UN3091 Equipment OR Packed with Equipment Stand-Alone Lithium UN3480 Ion Battery Lithium Ion/Lithium Lithium Ion/Polymer Rechargeable Polymer Battery Contained in UN3481 Equipment OR Packed with Equipment Alkaline NiCad (Nickel– DRYBAT cadmium) Not Regulated DRYBAT NiMh (Nickel–metal hydride) ORM-D Aerosols ORMDGD

4. Watt Hours and Battery Content a. Watt Hours - The watt-hour (Wh) rating is a measure by which lithium ion batteries are regulated. Section II Lithium ion batteries manufactured after 1 January 2009 are required to be marked with the watt- hour rating

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- To compute the watt hour rating of a lithium-ion/polymer battery, follow the equation below: mAh/1000 x nominal Voltage = Watt Hour 3300 mAh / 1000 x 7.2V = 23.76 WH

b. Lithium Metal Battery Content - They are generally called primary batteries (non-rechargeable) - We obtain the content by its weight (GRAMS) - The calculation used to determine lithium metal content is: Ah per cell x 0.3 gm x number of cells 5. Single Cell OR Multiple Cell - This is used to signify if the number of cell is single or multiple a. Single Cell Battery Examples

b. Multiple Cell Battery Examples “6Cell or Multiple-Cell” Battery for a Laptop “4Cell or Multiple-Cell” Battery Power ban

6. # of Batteries (not cells) shipped internally in product - The batteries are already contained inside the product when shipped; either soldered or is found within the product. 1Cell Battery inside a Tablet Non-removable battery inside a smartphone

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7. # of Batteries (not cells) shipped Externally w/ product - The batteries are shipped or packed with the equipment it powers. In the picture below, the Battery is shipped externally with a notebook

8. # of stand-alone batteries (if product is a battery) - The batteries are shipped by itself 9. Article Information Sheet or MSDS available? (Yes/No) a. MSDS - A material safety data sheet (MSDS), safety data sheet (SDS), or product safety data sheet (PSDS) is an important component of product stewardship and occupational safety and health. It is intended to provide workers and emergency personnel with procedures for handling or working with that substance in a safe manner, and includes information such as physical data, toxicity, health effects, first aid, reactivity, storage, disposal, protective equipment, and spill-handling procedures. b. Blank information will be assumed No MSDS is included Frequently Asked Questions 1. How can we obtain the battery watt hour rating? a. If mAh and nominal voltage are available, use the formula: mAh/1000 x Volts = Watt Hour 2. What if I have a SKU which has 10 packs of Lithium Ion battery with the same Watt hr and number of cells, how do I write it on the spreadsheet (1 Cell, 7Whr)?

# of Cells # of Lithium in Battery: Watt # of Lithium # of stand- Article Batteries (not Hazmat Lithium Hrs or Batteries (not alone Information cells) UN Battery Equivalent cells) shipped batteries (if Sheet or shipped Number (1 = Lithium externally w/ product is a MSDS internally in single Content product battery) available? product cell)

UN3480 1Cell 7Whr 0 0 10

3. What if the product is an equipment having 2 different types of batteries, one is installed in the equipment and the other is an extra shipped with the product and not installed. a. Battery 1 – installed in equipment (6Cell, 45Whr) b. Battery 2 – extra battery not installed (9Cell, 77Whr) Separate the information using “,” being 1st and 2nd and placing a count of 1 for internal and external.

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# of # of # of Cells Battery: Watt Lithium Lithium # of stand- Article Hazmat in Lithium Hrs or Batteries Batteries alone Information UN Battery (1 Equivalent (not cells) (not cells) batteries (if Sheet or Number = single Lithium shipped shipped product is a MSDS cell) Content internally externally battery) available? in product w/ product 45Whr, UN3481 6Cell,9Cell 77Whr 1 1 0

4. Are there any other non-regulated battery types? a. Yes. These include Alkaline, Ni-Cad (Nickel–cadmium) and Ni-Mh (nickel–metal hydride) batteries, however, it should be packed properly, please see notes taken from special provision 130: Preparation for transport Batteries and battery-powered device(s) containing batteries must be prepared and packaged for transport in a manner to prevent: (1) A dangerous evolution of heat; (2) Short circuits, including but not limited to the following methods: (i) Packaging each battery or each battery-powered device when practicable, in fully enclosed inner packaging made of non-conductive material; (ii) Separating or packaging batteries in a manner to prevent contact with other batteries, devices or conductive materials (e.g., metal) in the packaging; or (iii) Ensuring exposed terminals or connectors are protected with non-conductive caps, non-conductive tape, or by other appropriate means; and (3) Damage to terminals. If not impact resistant, the outer packaging should not be used as the sole means of protecting the battery terminals from damage or short circuiting. Batteries must be securely cushioned and packed to prevent shifting which could loosen terminal caps or reorient the terminals to produce short circuits. Batteries contained in devices must be securely installed. Terminal protection methods include but are not limited to the following: (i) Securely attaching covers of sufficient strength to protect the terminals; (ii) Packaging the battery in a rigid plastic packaging; or (iii) Constructing the battery with terminals that are recessed or otherwise protected so that the terminals will not be subjected to damage if the package is dropped 5. How do we write Aerosol products using Hazmat spreadsheet?

# of # of # of Cells # of Battery: Batteries stand- in Batteries Article Watt Hrs (not alone Lithiu (not cells) Information UN or cells) batterie Part Number SKU m shipped Sheet or Number Equivalen shipped s (if Batter externall MSDS t Lithium internall product y (1 = y w/ available? Content y in is a single product product battery) cell) NX.MMSAA.00 12188 REQUIRE ORM-D N/A N/A N/A N/A N/A 1 W D

6. What other products are considered Hazardous Materials? a. Any products that contain batteries, either, internally, shipped with the equipment, or standalone.

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Cheat Sheet The hazmat ID is made up of 4 positions:

First Two Characters The first 2 positions indicate the type of battery, lithium ion (rechargeable), or lithium metal (non-rechargeable) • LI = Lithium ion • LM = Lithium metal Third Character The next position in the hazmat ID indicates how the battery is shipped • B= Standalone battery (no equipment) • C= Installed in the equipment the battery powers • P= Packed with the equipment the battery powers

Fourth and Fifth Characters The next 2 positions indicate single or multi cell and the battery watt hour and grams of lithium as applicable For Standalone batteries (no equipment)

• LIB01 =single cell and multi cell lithium ion batteries with a battery watt hour of ≤ 2.7 • LIB02 = multi cell lithium ion battery with a battery watt hour of > 2.7 ≤ 100-watt hours • LIB04 = single cell lithium ion batteries with a battery watt hour of > 2.7 ≤ 20-watt hours • LMB01 = single cell and multi cell lithium metal batteries with a battery watt hour of ≤ 0.3 grams • LMB02 = multi cell lithium metal battery with > 0.3 grams ≤ 2 grams of lithium • LMB04 = single cell lithium metal battery with > 0.3 grams ≤ 1 grams of lithium

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For Lithium batteries installed in equipment

• LIC01 = multi cell lithium ion batteries with a watt hour of ≤ 100-watt hours • LIC03 = single cell lithium ion batteries with a watt hour of ≤ 20-watt hours • LMC01 = multi cell lithium metal batteries with ≤ 2 grams of lithium • LMC03 = single cell lithium metal batteries with ≤ 1 gram of lithium

Lithium batteries packed with the equipment the battery powers

• LIP01 = Lithium ion batteries with a battery watt hour of ≤ 20-watt hours for cells and ≤ 100 watt hours for multi cell batteries • LMP01 = Lithium metal batteries with ≤ 1 gram for cells and ≤ 2 grams for multi cell batteries

Products with the descriptions below can be assigned the hazmat ID’s indicated below

• All Apple MacBook, MacBook Pro, MacBook Air, iPad, iPad Pro, iPad Air 1&2 and iPad mini are multi cell lithium ion batteries installed in the equipment the battery powers and should be assigned hazmat ID LIC01 • Apple iPods, iPhones, iPad mini 1st and 4th generation, Apple pencil, Apple TV 4th generation, iMac w/Retina display (standard configuration), Siri remote, Magic Keyboard, Magic Mouse 2, Magic Trackpad 2 & Apple Watch are single cell lithium with batteries installed in the equipment they power and should be assigned hazmat ID LIC03 • All laptop computers contain lithium ion batteries installed in the laptops and should be assigned hazmat ID LIC01 • All cell phones o If the battery is installed – LIC03 o If the battery is shipped with the cell phone not installed – LIP01 • Bluetooth headsets – LIC03 • Non- lithium batteries (Alkaline, NiMH, NiCd) should be assigned hazmat ID DRYBAT

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Production Descriptions—Acronyms and Abbreviations (Note: There are several acronyms/abbreviations that can have more than one meaning; let context be your guide.)

Abbreviation Description of Abbreviation #

10/100 10/100BASE-T - Variable Ethernet 10MB/s or Fast Ethernet 100MB/s patch cabling or port 1000BASE-CX: Gigabit (GB) Ethernet. (Short Length Copper, Twinax, or 1000CX Quad)

1000LX 1000BASE-LX Gigabit (GB) Ethernet- the most common GB interface. (Single Mode Fiber, LC)

1000SX 1000BASE-SX: Gigabit (GB) Ethernet- the most common GB interface. (Multi Mode Fiber, SC) 1000TX 1000BASE-TX: Gigabit Ethernet. (4 pair, Copper) 100BT 100BASE-T: Fast Ethernet patch cabling or port 100FX 100BASE-FX - Fast Ethernet patch cabling or port. (2 strand Fiber Optic) 10B2 10BASE-2: Thin coax. (THIN, BNC) 10B5 10BASE-5: Thick coax. (Thick, AUI) 10BT 10BASE-T: Ethernet patch cabling or port 11A 802.11A 11B 802.11B 11G 802.11G 2.5LP 2.5IN low profile hard drive 24PIN Dot Matrix printer with 24pin impact (Also 9PIN) 24x7 24 hours by 7 days a week support or service 2X Prefix for quantity (2x256mb, 4x60gb) 3.5HH 3.5IN drive size or width of bay (.6in) 3.5LP 3.5IN drive size or width of bay, low profile. (1in) 3270 IBM 3270 mainframe terminal emulation 34CE 34PIN card-edge connector on a floppy ribbon cable 34SOK Internal floppy ribbon cable socket (female) 4MM DDS 4MM DDS 60 meter DAT tape, 1.3/2.6GB, Abbreviated as DDS 4MM DDS1 4MM DDS 90 meter DAT tape, 2/4GB, Abbreviated as DDS1 4MM DDS2 4MM DDS 120 meter DAT tape, 4/8GB, Abbreviated as DDS2 4MM DDS3 4MM DDS 125 meter DAT tape, 12/24GB, Abbreviated as DDS3 4MM DDS4 4MM DDS 150 meter DAT tape, 20/40GB, Abbreviated as DDS4 5250 IBM 5250 mainframe terminal emulation 5.25FH 5.25IN drive size or width of bay, full height (3.25in high) 5.25HH 5.25IN drive size or width of bay, half height (1.6in high) 50PIN Internal narrow SCSI connection on cabling or drive 50SOK Internal narrow SCSI ribbon cable socket (female) 5BNC BNC 5 cabling/connection for monitor 68PIN Internal wide SCSI connection on cabling or drive

New Vendor Packet

Abbreviation Description of Abbreviation 68SOC Internal wide SCSI ribbon cable socket (female) 80 Conductor, EIDE, Ultra DMA/ATA ribbon cable for 66MHz and faster 80COND drives 80PIN Hot-swappable backplane connector for drives. (Also SCA, SCA-2) 8MM 8MM 112, 125, 160, 170 or 230 meter tape. (Also AIT1, AIT2) 9PIN Dot Matrix printer with 9pin impact (Also 24PIN) A AA Quick-search' term for USB A to USB A extension cable.

AAUI Apple Attachment Unit Interface. Thick-coax ethernet port for Macintosh computer or device.

AB Quick-search' term for USB A to USB B cable. OR 'Quick-search' term for parallel (DB25) to parallel (Centronics 36) cable.

AC Quick-search' term for parallel (DB25) to parallel (MicroCentronics 36) cable. OR AC power supply or cable ACAD Items identified for academic use with academic pricing ACCS Accessories (Media Code) ACTIVE Active hub, or SCSI terminator ADAP Adapter

ADB Apple Desktop Bus port - connects input devices to Macintosh computers, DIN4 connection. ADDL Additional ADF Auto Document Feeder ADMIN Administration ADV Advanced AGP Advanced Graphics Port AGP 8X, 4X, 2X Advanced Graphics Port AGT Agent AIDC Automatic Identification and Data Capture AIT Advanced Intelligent Tape AIT1 8MM 170 meter, 25/50GB or 230 meter, 35/70GB or 50/100MB AIT2 8MM 170 meter, 36/72GB or 230 meter, 50/100GB ALPHA Compaq Alpha-based computer system, device or software AMP Amplified sound output ANALOG Type of video signal that VGA and above uses ANN Annual ANT Antenna APL Appletalk connector APP Application APPL Appliance ARCH Archiving AS Anti-Spam

New Vendor Packet

Abbreviation Description of Abbreviation ASP Application Service Provider AT Enhanced AT-style keyboard with DIN5 connection ATA133 Ultra 133MB/s EIDE Ultra DMA/ATA drive or controller type ATA150 150Mb/s SATA drive or controller type ATA166 Ultra 166MB/s EIDE Ultra DMA/ATA drive or controller type ATH AMD Athlon processor ATH64 AMD Athlon 64bit and Athlon 64bit FX processors ATH64 X2 AMD Athlon 64bit X2 processor ATHLON AMD Athlon processor ATHLON 64 AMD Athlon 64bit processor

ATM Asynchronous Transfer Mode network topology that supports real time voice, video and data. ATX ATX form factor on motherboard, computer cabinet or power supply. AUI Connector on THICK COAX network cable or device (Also 10B5) AV Audio/Video AV Antivirus AWG Gauge for wiring (American Wire Gauge) B BAT Baby-AT form factor motherboard BATT Battery Quick-search' term for parallel B (centronics36) to C (MicroCentronics36) BC cable BDR Blu-Ray Disc - Recordable (Write-Once) BDRW Blu-Ray Disc - Rewritable (Write-Many) BDROM Blu-Ray Disc - Read Only Memory (Read Only) BE Backup Exec BEQS Backup Exec QuickStart BFP Biometric FingerPrint ID BI Business Intelligence BIO-EYE Biometric retinal recognition BIO-SIGN Biometric signature capture BKCD Book and CD-ROM included (Media Code) BLK Black BLU Blue

BNC Connector on THIN COAX network cable or device (Also 10B2) OR Monitor connection. BNDL Bundle BOOK Book(s) only - no media or license (Media Code). BOOT ROM Network boot ROM BPS Transmission speed measured in bits per second BRA Brazil

New Vendor Packet

Abbreviation Description of Abbreviation BSIZE 11x17 TABLOID or LEDGER sized paper BT Bluetooth RAM memory in device used to speed up data transfer (abbreviated as BUFFERED BUFF) BULK Product sold in bulk BUS Business BZ Brazilian BZL Bezel C CABL Cable, connector or cable adapter (Media Code) CAD Computer Aided Design CADDY Caddy-type CD-ROM drive or the CD holder for a caddy-type drive CALC Calculator CAP Capacity CARD Generic term to describe an adapter card CARDBUS Generic industry adopted term for 32BIT PCMCIA devices. CART cartridge CAT3 Category 3 patch cabling, rated at 16MHz CAT4 Category 4 patch cabling, rated at 20MHz CAT5 Category 5 patch cabling, rated at 100MHz CAT5E Enhanced Category 5 cabling, rated at 350MHz & faster CAT6 Enhanced Category 6 cabling, used for Gigabit Ethernet CATV Cable TV connector CC Creative Cloud (Adobe) CD CD-ROM drive CDR CDROM recordable (write once) blank media or drive CDRW CDROM rewritable (write more than once) blank media or drive Card-edge connection on floppy ribbon cable OR Windows CE operating CE system CF CompactFlash card

CELERON Intel Celeron processor compatible computer system or motherboard (CPU Code) Can be abbreviated to CEL in description. CELL Cellular CENT36 Centronics 36 parallel connection CENT50 Centronics 50 SCSI connection CFG Configuration CHIP CPU processor chip or ROM/PROM/EPROM chip CLAS Training class (Media Code) CLR Color CLUS Cluster, Clustering COAX THIN (10b2, BNC) or THICK (10B5, AUI) COAX network cabling type

New Vendor Packet

Abbreviation Description of Abbreviation COILED Coiled cabling COMBO DVD/CDRW optical drives COMM Communication COMP Comprehensive CONF Conference CONN Connection(s), may include a number for amount of connections (4CONN) CORDED Corded - generally used to identify cursor, puck or stylus

CORDLESS Cordless - generally used to identify cursor, puck, stylus, mouse or keyboard. Can be abbreviated as CRDLS CORP Corporation COV Coverage Component - a module or additional part that works with another device. CPNT (Media Code) CPS Characters per second - printing speed CPU Central processing unit in a computer system CRM Customer Relationship Management CROM CD-ROM - compact disk read only memory (Media Code) CROSSOVER Crossover cabling. Can be abbreviated as XCROSS CRT Cathode Ray Tube monitor CSIZE 17x22 BROADSHEET paper size CTLR Controller (Media Code) CTRL Control CUST Customer D DAC Digital to analog converter DAS Dual Attached Station (Also FDDI, SAS) DAT Digital Audio Tape technology (also 4MM) DB Database DB15 Low Density VGA connector type (Also HDDB15) DB25 Serial connector type with 25 pins. OR Parallel connector type with 25 pins. DB9 Serial connector type with 9 pins DC Document Cloud (Adobe) DCE Data Communications Equipment DCT Data Collection Terminal DEMO Reseller demonstration item or package DEV Development, Developer, Develop DEV Device DFP Digital Flat Panel, MDR-20 connectors DFT 3270 DFT terminal emulation DIAG Diagnostic or Diagonal DIFF Differential SCSI-2 device or interface

New Vendor Packet

Abbreviation Description of Abbreviation DIG CAM Digital Camera DIN4 Apple connection for keyboards (round) DIN5 AT style connection for PC keyboards (larger round) DIN6 PS/2 style connection for mice & keyboards (mini round) DIN8 Apple serial connection (round) DIR Directory DISP Display DIST Distribution DL Dual Layer Optical Drives or Disks DLP Digital Light Processing (projectors) or Data Loss Prevention DLT Digital Linear Tape DLT 2000 DLT III tape, 10/20GB DLT 2000XT DLT IIIXT tape, 15/30GB DLT 4000 DLT IV tape 20/40GB DLT 7000 DLT IV tape, 35/70GB DLT 8000 DLT IV tape, 40/80GB DOC Documentation DOCK External docking (expansion) chassis for notebooks and cameras Replacement PCCARD or CARDBUS card modem or network cable. (Also DONGLE Pigtail) DP Dual Processor support DPI Resolution - dots per inch DRV Drive DRVR Driver DSCVR Discover/Discovery DSIZE 22x34 paper size DT Desktop/Direct Thermal DT/TT Direct Thermal/Thermal Transfer DTE Data Terminating Equipment DUPL Duplex OR Duplicator DURON AMD Duron processor DVD Digital video disk DVD RAM DVD read/write blank media or drive (Abreviate as DVDRAM) DVD ROM DVD read only media or drive (Abreviate as DVD) DVD-R, +R DVD read/write blank media or drive (Abreviate as DVDR) DVD-RW, +RW DVD read/rewritable blank media or drive (Abreviate as DVDRW) DVI, DVI-I, DVI-D DVI connector on monitor, video card or device DVR Digital Video Recorder E ED EDITION or Educational (in Canada) EDT EDITION (Canada Only)

New Vendor Packet

Abbreviation Description of Abbreviation

EIDE Overall heading for all types of EIDE, Ultra DMA/ATA controller cards and devices. (Also IDE or PATA) ELTU Electronic License to Use EMUL Emulation, Emulate, Emulator EN/ML English/MultiLanguage ENCL Enclosure ENCY Encyclopedia ENET Ethernet ENG English ENT Enterprise EP Endpoint Protection eSATA Extension to the Serial ATA eSATAp Powered eSATA or power over eSATA ESD Electronic software distribution (media code) ESIZE 34x44 paper size ESSEN Essential EUHP eSATA USB Hybrid port EVAL Evaluation EXCH Exchange EXP Expansion/Expense(s) EXT External device OR Extension EXTD Extended F F/ FOR or FROM FB Quick-search' term for flatbed scanners FC Fibre Channel cable or device FC-AL Fibre Channel, Arbitrated Loop cable or device FCTRY Factory FDD Floppy Disk Drive FDDI Fiber Distribution Data Interface FEED Paper moving mechanism in printer or plotter FH Full-height drive (occupies two half-height drive bays) Fiber Optic connections for networks: SMA, SC, ST, FC, MIC MTRJ, Fiber FIBER jack

FIBRE Fibre channel connections for multiple hosts to dedicated storage systems. (Also SAN)

FIREWALL Software/hardware that filters the information coming through the network/internet into your private network/computer. (Abbreviated as FW) FIREWIRE High Speed, IEEE 1394 firewire interface. (Abbreviated as FW) FLSH Flash RAM card (Media Code) FLT Filter

New Vendor Packet

Abbreviation Description of Abbreviation FOUND Foundation FP Flat Panel FR French language FR French & French Canadian FT Measurement in feet OR Full Term for software license FULL TWR Full tower sized computer cabinet FW Firewall or Firewire G G Gigahertz (3.4G) GAMEPORT 15pin socket for joystick/game pad connection GB Gigabytes for Gigabit GBE Gigabit Ethernet GER German GOVT Government pricing (GOV in Canada) GPS Global Positioning System GRN Green H HANDHELD Hand held PC or PDA (Personal Digital Assistant) HD hard disk drive HD50 High Density external 50pin SCSI connector (Fast SCSI) HD68 High Density 68pin SCSI connector (Wide SCSI) HDI30 Apple SCSI connection HDST Headset HH Half-height drive (1.6in high) HIPAA Health Insurance Portability and Accountability Act HPA High Performance Addressing display HR Hour HSSI High Speed Serial Interface HW Hardware HZ Hertz, monitor refresh rate measurement I I/F Interface IDE IDE hard disk drive interface (Also EIDE) IDS Intrusion Detection IDS Intrusion Detection IMPLM Implementation IMSN Ingram Micro Services Network IN Measurement in inches (Ex. 15in) INCL Includes, Included INCRMNT Increment

New Vendor Packet

Abbreviation Description of Abbreviation INKJET Inkjet printing mechanism INT Internally mounted device INTER Internet INTGR Integration INTL International INTRA Intranet IP Internet Protocol IPS Plotter speed measured in inches per second IRDA Infrared ISDN Integrated Services Digital Network ISP Internet Service Provider ITAN Itanium ITANIUM Intel Itanium processor J JAP Japanese

JBOD Just a Bunch Of Drives, 2 or more hard drives in an enclosure that are not in a RAID configuration K KB Kilobytes KEYB Keyboard KOR Korean KVM Keyboard, Video & Mouse switchbox or cabling L LAN Local Area Network LANG Language LATCH CLIPS Cable or adapter with latch clips for attachment LCD Liquid Crystal Display LGL Legal (8.5x14in paper size) LICS License(s) only - no media included. License LNX Linux operating system LP Low profile drive or card LPM Lines per minute printing speed LTD Limited LVD ULTRA2 Low Voltage Differential SCSI device or interface LION Lithium Ion, Lith-Ion M MAC Macintosh MAC/PM Software with Macintosh and Power Mac versions in the same package MACWIN Software with Macintosh and Windows versions in the same package MAN Metropolitan Area Network

New Vendor Packet

Abbreviation Description of Abbreviation MATX Micro ATX form factor MB Megabytes or Mailbox or Motherboard MBS Transmission speed measured in megabits per second MDM Modem ME Windows Millennium MED Medical MEM Memory (RAM) MFP Multi-function Printer MGMT Management MGR Manager MIC Microphone or fiber optic cable connector MICR TONER MICR Toner cartridge MIDI MIDI sound interface MIGR Migration MIN-FULL Minutes of back up time on full load of UPS MIN-HALF Minutes of back up time on half load of UPS MLANG Multi-language, Multilingual MLIC Maintenance License (Media Code) MM Dot pitch on monitor measured in millimeters MMF Multi-mode fiber MNGD Managed MNT Maintenance OR Mount, Mounting MNTR Monitor (Media code) MNTRD Monitored MO Month OR Magneto Optical MOD Module/Modular MONO Monochrome (black & white) MP Multi-processor support MPRII Swedish low-emissions standard for monitors MS Memory Stick Flash memory MS Access time of a drive measured in milliseconds OR Microsoft mSATA Mini-serial ATA MSDUO Memory Stick DUO Flash memory MSE Mouse MSG Message/Messaging MSPRO Memory Stick Pro Flash memory MV Multivision MUX Multiplexer MWARE Middleware N

New Vendor Packet

Abbreviation Description of Abbreviation NARR Narrow, narrow carriage printer or Narrow SCSI device or cable NAS Network Attached Storage NFR Not for Resale NIC Network Interface Card NLM Network loadable module (Novell Netware 3.x support) NO RETURNS Product(s) cannot be returned to Ingram Micro NODE User or node license that can be stacked on top of a required server license NON-OP Non-Operational NS20 Travan tape technology for 10/20GB NS8 Travan tape technology for 4/8GB NT Windows NT NTSC Video standard used in video devices that input or output to TV devices NTWK Network NULL MODEM "NO modem" file transfer cable or adapter NW Netware operating system O OCR Optical Character Recognition

OEM Original Equipment Manufacturer - Item designed to be sold to a VAR who is building systems - No retail packaging OHM Unit of measurement for electrical resistance ONLINE Online un-interruptible power supply (UPS) ONLINE-DOC Online documentation, manual(s) on CD-ROM OPT Optical for mice or AMD Opteron processor OPTERON AMD Opteron processor OPTN Option OS/2 IBM Operating System/2 P P4 Intel Pentium IV Processor P-ACCL Processor Accelerator PALM Palmtop PAR Parallel PARALLEL IEEE 1284 enhanced parallel port PASSIVE Type of SCSI terminator PC Personal computer or compatible computer PCCARD Generic industry adopted term for 16BIT PCMCIA devices PCI PCI local bus PCIE PCI Express for video cards PCIX PCI Express for motherboard slots PCL4 Printer Control Language - Level 4 for HP Laserjets and compatibles PCL5 Printer Control Language - Level 5 for HP Laserjets and compatibles

New Vendor Packet

Abbreviation Description of Abbreviation PCL6 Printer Control Language - Level 6 for HP Laserjets and compatibles PDA Personal Digital Assistant PDU Power Distribution Unit PERP Peripheral - (Media Code) for an external device PH Phone Replacement PCCARD or CARDBUS card modem or network cable. (Also PIGTAIL Dongle) PKG Package PLASMA Plasma technology monitors & displays PLAT Platinum or Platform PLOT Plotter PM Pentium Mobile processor POS Point of Sale POTS Plain Old Telephone System PPC Pocket PC Operating System PPM Pages per minute PREM Premium PREM PREMIERE PRNT Printer PRO Professional PROC Processor PROG Program PROJ Projector PROMO Special promotional item or package PROP Proprietary PROT Protection or Protector PROV Provision PS PostScript printing device PS2 PS/2 keyboard or mouse connection or cable type (Also DIN6) PSL2 PostScript Level 2 PSL3 PostScript Level 3 PT Abbrevation for Portuguese PUB Public PUR Purple PW Password PWR Power PWR SUP Power Supply PWRMAC Power Macintosh R RAM Random Access Memory RAS Remote Access Server

New Vendor Packet

Abbreviation Description of Abbreviation RCA Used to connect audio and video components REL Related REPL Replacement/Replication REW Rewards RHEL REDHAT ENTERPRISE LINUX RHL Redhat Linux RI/RO Ring in/ Ring out connectors on Token Ring MAU RIBB Ribbon Internal SCSI, IDE or Floppy flat cable OR Ribbon for certain types of RIBBON printers RING Ring network topology RISC RISC-based computer system or device RJ11 RJ-11 unshielded twisted pair cable or port (phone) RJ21 RJ-21 Telco connector for 12 unshielded twisted pair ports RJ45 RJ-45 unshielded twisted pair network cable port or connector RM Rackmount RND Round RNWL Renewal RPS Redundant Power Supply RS232 RS-232 serial interface RS422 RS-422 serial interface RSA Router Security Accelerator RTR Router RW Rewritable S SA Software Assurance SAN Storage Area Network SAS Serial Attached SCSI SATA Serial ATA SBUS Sun SPARC interface SC Fiber Optic connector SC Chinese Simplified SCA Single Connector Attachment for SCSI hot swap devices (Also 80PIN) SCA2 Enhanced SCA SCAN Scanner SCH Items with academic pricing specified for use by teachers SD Secure Digital SDLC Synchronous Data Link Communication modem SE Single Ended OR Special Edition when referred to software SEC Security SEMP AMD Sempron procesor

New Vendor Packet

Abbreviation Description of Abbreviation SEMPRON AMD Sempron processor SER Serial interface SERVER Server product or License SFF Small Form Factor SHEETFED Sheet-fed type scanner (abbreviated SF) SHLD Shielded

SINGLE Single product (Single user count is assumed on all software and licenses. Listed as xU (# of users) or xC (# of connections) SLIC Support License (Media Code) SLIDE 35mm slide scanner SLR1 DC6250, 250/500MB SLR2 DC6525, 525/1020MB SLR24 QIC5010, 12/24Gb SLR26 QIC5010, 12/26GB (formerly MLR1) SLR3 DC9120, 1.2/2/4GB SLR32 QIC5010, 16/32GB (formerly MLR2) SLR4 DC9250, 2.5/5GB SLR5 DC9400, 4/8GB SLR50 QIC 5010, 20/50GB (formerly MLR3) SLVR Silver SM SmartMedia SMA Fiber optic connector SMARTMEDIA SmartMedia memory card SMF Single mode fiber SNMP Simple Network Management Protocol SOK Socket connection on ribbon cables SOL Solaris operating system SPARC Sun Microsystems and clones SPKR Speaker(s) SPLIT Abbreviation for SPLITTER SPLITTER Used to describe 'Y' cables or network 'T' (RJ45 or COAX) connectors SQUEEZE TABS Cable or adapter with squeeze tabs for attachment SSA Serial Storage Architecture, peripheral interface from IBM ST Fiber Optic connector STANDBY Stand by un-interruptible power supply (UPS) STD Standard STE Suite STOR Storage SUB Subscription SUP Support

New Vendor Packet

Abbreviation Description of Abbreviation SUPL Supply(ies) SURGE Surge protector SVCS Services SVR Server SW Software or Switch SXGA Video Resolution of 1280x1024 SYNC Synchronous SYST System T TABLET Tablet System (iPad, Microsoft Surface, etc.) TAB-PC Tablet PC (convertible notebook) TCO92 Certification requires reduced magnetic field emission on monitors

TCO95 Added ergonomic and ecological requirements dealing with eyestrain and packaging to monitors TCO99 Tightened requirements for TCO95 TELCO Telephone company TERM terminal for SCSI terminator TERM ADAPT Termination BNC (COAX) adapter TFT Thin Film Transistor, Active matrix screen THERM Thermal THICK Thick coax (AUI) THIN Thin Coax (BNC) THRU Through TR Token Ring TRANS Transparency OR Transceiver TT Thermal Transfer/Table Top TURQ Turquoise TW Chinese Traditional TWR Tower

TYPE1 Token Ring STP cable or connector OR Type I size PCCARD or CARDBUS PCMCIA card TYPE2 Type II size PCCARD or CARDBUS PCMCIA card

TYPE3 Token Ring UTP cable or connector OR Type III size PCCARD or CARDBUS PCMCIA card U U User ( WHEN FOLLOWED BY A NUMBER ) U160 Ultra SCSI 160MB/s drive or controller type U2 LVD SCSI 80MB/s drive or controller type U320 Ultra SCSI 320MB/s drive or controller type UNIV Universal

New Vendor Packet

Abbreviation Description of Abbreviation UNIX Unix based software or device UNLTD Unlimited UPCI Universal PCI (3.3v/5v) UPG Upgrade (UP in Canada) UPG-C Competitive Upgrade UPG-V Version Upgrade UPG-X Cross platform Upgrade UPS Un-interruptible Power Supply USB Universal Serial Bus USBA USB A connection USBB USB B connection USD Ultra Slim Desktop UTP Unshielded twisted pair UW Ultra Wide UXGA Video Resolution of 1600x1200 V V AC Voltage V90 V.90 bis - CCITT industry standard for 56,600bps modem communications V92 V.92 bis - CCITT industry standard for 56,600bps modem communications

VGA Video Graphics Adapter, video resolution of 640x480. Also refers to HDDB15 Analog Video Interface Connector. VLIC Volume License (Media Code) VOL Volume VPN Virtual Private Network VR Virtual Reality VUL Vulnerability W W/ with W/O without W7E Windows 7 Enterprise W7HB Windows 7 Home Basic W7HP Windows 7 Home Premium W7P Windows 7 Professional W7S Windows 7 Starter W7U Windows 7 Ultimate WALL MOUNT Wallmountable WAN Wide Area Network WARR Warranty WBT Web-based training WHT White

New Vendor Packet

Abbreviation Description of Abbreviation WIDE Wide carriage WIN Windows WKSTN Workstation WL Wireless/Wireless Lan WORM Write Once, read many optical drive or media WRLS Wireless W10E Windows 10 Enterprise W10ED Windows 10 Education W10H Windows 10 Home W10M Windows 10 Mobile W10ME Windows 10 Mobile Enterprise W10P Windows 10 Professional WWAN Wireless WAN WXGA Wide Aspect XGA. Either 16:9 or 16:10 aspect ratio X x - indicates the number of buttons on a device such as a mouse, stylus or xBTN digitizer xC x - indicates connection count (25C, 50C) XD XD-Picture memory card XEON Intel Xeon processor XFER file transfer XGA Video Resolution of 1024x768 xHR x - indicates the number of hours (4HR, 8HR) xMO x - indicates the number of months (12MO, 6MO) xOUT x - indicates the number of outlets (6OUT, 8OUT) XP Windows XP XPH Windows XP Home xPIN x - indicates number of pins (4PIN, 6PIN) xPK x - indicates quantity in a package (5PK, 10PK, 25PK) XPLAT Cross Platform XPMC Windows XP Media Center xPORT x - indicates the number of ports on a devices (4PORT, 8PORT) XPP Windows XP Pro XPT Windows XP Tablet Edition xU x - indicates user count. (10U, 20U, 25U, 100U) OR x - indicated the rack space used by a device (2U, 4U, 0U) xYr x - indicates number of years (1YR, 2YR, 3YR) Y YLW Yellow YR Year

New Vendor Packet

MFA Contract

New Vendor Packet

Markdown Contract

New Vendor Packet

Co-op Contract