Welcome and Introductions
Marie Spittle Temporary Head of Service Access and Prevention Carol Millington Health and Well Being Co-ordinator Directorate of Adult Community and Housing Services
LIVING WELL FEELING SAFE
Partnership of Council and other organisations and charities, working together in the Dudley Borough providing support to vulnerable and older people
LIVING WELL FEELING SAFE PARTNERSHIP
• We aim to help people age well – that means staying healthy, independent, happy and feeling safe and secure in their own homes
• By providing a range of support services, that can make a huge difference to people’s lives ensuring they can continue to live independently
LIVING WELL FEELING SAFE PARTNERSHIP • The Royal British Legion, Poppy Calls Service • Victim Support • Sheltered Housing and the Community Support Service • Pensions • Dudley Stroke Association • Public Health (Mental Health Awareness, Weight Management, Healthy Eating, Self Management) • Home Improvement Agency • Healthy Living Pharmacies • Dudley & Home Libraries (DCID) • Safe and Settled • Carers Network • Micro Providers • Road safety and Travel Awareness Team
MORE PARTNERS
• Home Safety and Home Security Services • Falls Service • Health Trainers • Access Community Engagement Team • Dementia Gateways • Age UK Dudley • West Midlands Fire Service • Trading Standards • West Midlands Police • Dudley Telecare Service
Services Provided
• Home safety, security and home improvements • Telecare Assisted Living Technologies • Support to anyone that has served in the British Armed forces – including crisis grants, handyman services, benefits advice and respite care • Offering emotional and practical support to victims of crime • Free home fire safety checks – advice and smoke alarms • Support with bogus callers and crime disorder Services continued …………..
• Crime prevention advice and neighbourhood watch schemes • Age UK small tasks service • Supporting people with Dementia and their carers • Regular home support visits • One to one support for anyone who wants to improve their health and well being by making healthy life choices • Leisure and social activities • Falls prevention Mitigating Risks
• Fire or burn • Burglary, Scams, Distraction Burglary, Rogue Traders • Falls / Injury / Not being able to call for help • Safety / Road Traffic Accident • Getting lost / Death • Social Isolation • Non-compliance with medication • Personal and Emotional safety • Health and Well Being / Not keeping warm
Background
• 2006 - Older Persons Strategy, Themed Action Group, Neighbourhoods, Getting Out and About, Social Networks and Keeping Busy • The subgroup of the above was originally “home safety pathways group” May 2006 – partners included: home safety, sheltered housing and transport • 2009 Grant from CLG (community and local govt’) to develop the existing handy persons services and develop new and enhanced services across the statutory and voluntary sector • MAY 2010 - LIVING WELL, FEELING SAFE
Audit Highlights
• Groundbreaking work in Dudley after receiving grant monies • (CLG) I’m very impressed with the progress Dudley has made since the formal launch of the enhanced handyperson service and in particular the mapping exercise that you are working on. There is no better way of utilising resources more effectively than to identify your target audience and the detailed mapping should help you to tease out which areas to be focusing on Mapping Exercise
• Data was captured on Mosaic July 2010 • Identified by Intelligence from service delivery data obtained from partners from the previous12 to 18 months • Together with census information • Highlight specific areas of vulnerability with little or no up-take of preventative services • Used the data to target hard to reach people that may be requiring services
Programme of Work
• Partnership – go into the target areas for 3 days • Identify a community hub – centre of operations • Identify streets – target audience older people • Distribute 800 to 1000 letters • Partners identify staffing resources available and can be trained to knock doors and talk to people, raising awareness, signposting them to services • 3rd day host a Market Place – for the community • Combined with awareness session – (Who’s after your money, crime prevention, fire safety advice, safety and security, expert patients and health and well being advice) Community Aware “Out and About” Events
The journey so far has taken us to: • June 2011 – The Straits, Gornal • November 2011 – Short Cross, Halesowen • April 2012 – Russell’s Hall, Dudley • June 2012 – Brockmoor, Brierley Hill • September 2012 – Pedmore, Stourbridge • Greater engagement with Health and Social Care Professionals – first event January 2013 • April 2013 – Central Sedgley • June 2013 – Hasbury in Halesowen • September 2013 – Wall Health
Jan 2013 - Professionals Day (Attendees)
98.7% of attendees said that they learnt something new 95% of attendees said they could use info. In current role
“The range of information available and being able to speak to people in the areas to clarify any questions”
“Friendly atmosphere, so much useful information in one place. Refreshed knowledge of services”
“Have to say that every stall was great and has provided me with so much information that will assist in my job which will aid people within the community. Thank you”
Jan 2013 – Market Place feedback
92% stall holders said that they learnt something new
“This was a good opportunity to interact with other agencies so that further links can be made to aid the community as a whole”
98% stall holders found networking opportunities beneficial
“This has been an excellent chance to inform people of the other services and prevention based activity by the fire service – many still think we are only there for 999 calls”
“Excellent showcase of our service and other services we are able to work with”
LEVELS OF ACTIVITY
• Total dwellings that have received letters and knocks on doors 8317
• Dwellings where access gained to discuss LWFS services plus people visiting hub for advice (42%)
• (91%) of people seen received either advice or services
OUTCOMES
Quality Assurance Surveys
91% people said the services they had received through the partnership had made them feel SAFE and REASSURED
October 2013 – Darker Nights Campaign
• Partners have key messages to raise awareness and support people at different times of year
• Practical support with electric blanket testing; advice for people how to keep warm in winter, addressing people’s concern about the cost of utilities - top tips to make savings; Police Officers will also be in attendance to display darker night messages and provide information and advice
• Aim to help people age well – that means staying healthy, independent, happy and feeling safe and secure in their own homes
Other activities in 2013
The Partnership Continues to Grow Develop the LWFS Brand
Universal Offer • Making it Real, Personalization and Service Transformation • CBPS – greater integration “Trusted Assessors”
Link to Ageing Well Programme • Community Engagement prior to “Out and about Event” • Prevalent Statistics pertinent to the area • Working with Community Development Workers • Developing assets as well as mitigating risks • Social Media
LWFS Listening Tree
The Community Listening Tree allows LWFS partnerships an entry point with multiple opportunities where people can engage and work is accomplished with a multitude of formal or informal partnerships, connections and networks
People come together creating community dialogues purposeful to their areas
It builds networks & connection is core
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My pride often gets in the way Good event Very useful , very I don’t ask however I need I cannot believe the impressed. Found information on kindness ..at 92yrs I important tips on Today made me feel valued & I felt sight failure should have gone by safety I could express my needs without now !!!! being judged OLD ! :
Came with a friend very
glad I did . Excellent Day x 6 Pleased people are using our services in Hasbury Excellent information ! Friendly professionals who I didn’t feel would Very useful very impressed Found No Transport Thank you for the useful whip me into a care home. important tips on X 6 information on obtaining grants I asked what was available for poor Thank You physical health & was given sound Fire Service Bereavement advice please advice which I intend to use … thank you So many organisations have come together its remarkable. Well done Dudley Thank you
LWFS HASBURY 2013 Great Age UK
Came with my daughter two pairs of ears eases away the years . BIG Thank you from us all at Hasbury Plus she drives Christian Fellowship. What I expected but I The event was excellent you used our We will share this information we still need a gardener new building for the purpose it was have obtained today with family & and have received help created for “The Community”. People friends to locate one have gathered plenty of information etc to
keep them stronger for longer . What about men ?
I have a prostate problem
I will be sharing this information with my U3A friends 07/01/2014 2
Exercise Leaflets Thermostats very useful . Police Ladies Wonderful Day will be very useful . Its critical for people of made us very I think I may our age to keep warm welcome have obtained Not only did I take advice about a away lots of useful holiday information , I met a : friend I had not seen for 19 yrs and The young man rekindled our What a good idea to friendship over a I feel informed of who made my tea inform people this cuppa what’s available and was very kind way . this will help me with my anxiety Very useful very impressed Found important tips on Information about Someone will help me fill in We’ve lost our Darby & caring will help me a form I’ve been delaying Joan please could we have it back x 4 plan mine and my Some useful info can brothers future this happen again ?
Pill Dispenser Tracker Trading Standards have System LWFS HASBURY 2013 helped me understand Wonderful didn’t have the law and I’m having a a clue they existed door chain applied till today
I’m going to I need support in the early Not what I expected at all ! volunteer evening and at night with my wife Glad I made the effort to come I . Still find it difficult to obtain help didn’t have a smoke detector. Grants available to help me in my own home I ‘m having one now Enjoyed bringing my mum & dad along 07/01/2014 2
CONNECTED • Pocklington Trust – Mary Stevens Stourbridge - Fortnightly held on a 2nd & 4th Wednesday of month.
• Blackheath Bereavement Support - St Pauls Church Halesowen - Drop In Service
• Dorothy Clarke Over 50’s Club – The Zion Halesowen Town Centre
• Exercise Group – The Zion Halesowen Town Centre – Friday mornings weekly
• Coffee Morning – Hasbury Christian Fellowship – Thursday morning weekly
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CONNECTEDThursday@2 - Ladies & Gents Group – HCF – Thursday pm weekly
Strollers Group – Hasbury Methodist Church – Various days 0f the week
Music Group – Hasbury Methodist Church – Weekly Monday afternoon
U3A Hasbury Methodist Church – Fortnightly
Impair Sight Group – Cornbow Hall – Fortnightly Friday mornings
Nexiux Single’s – Plough & Harrow Sutton Rd Walsall & Bham (National) – Contact 0121 550 9558
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CONNECTED
Josie Webb Holistic Therapies – By Appointment Tuesday & Thursday
Treble 20’s outside events for the over 60ish – Hasbury Christian Fellowship
Grandparents busy role x 6
Housework , gardening and helping friends & neighbours x 3
Providence Scout Group – Colleygate – Weekly Lunch Club
Fatherless Barn Lunch Club – Fatherless Barn – 1st & 3rd Tuesday of the month
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CONNECTED
• Neighbourhood Watch Volunteer – Committee Member & Coordinator
• Open Door Speakers – Hasbury Methodist Church – Alternative Tuesdays
• Gardening Group - Hasbury Methodist Church
• HCF Lunch Club – HFC – 2nd Monday in month
• Walking Group – LEAP Age UK – Various walks for all abilities different days of the week x 4
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What’s Next Repeat the Mosiac exercise • To look at what difference the partnership has made • To identify new target areas 2014 Continue to Grow the Partnership/Resource Partners have signed up to 3 Out and About Events • Darker Nights Campaign • Combined with other bespoke activities Making it Real – Customer Journey (Access and Prevention) • Universal offer – Low Level Prevention • Promote the Brand • Integration • Identify the gaps • Connecting communities and individuals
What’s Next Continued ……..
Evaluation • Services and Outcomes • Mitigating Risk - Good Practice – specific for the individual • Cost Benefit • Produce Results
Thank You Any Questions