Leicester, Leicestershire and Rutland Adult Care and Support Services Directory 2021

Your essential guide to choosing and paying for care and support

In association with

www.carechoices.co.uk

Contents

Introduction 4 Residential care in Leicester, How to use this Directory Leicestershire and Rutland 73 Comprehensive listings by region Helping you to stay independent 5 Local services, equipment and solutions Shaping adult social care in Leicestershire 104 Support from your local council 14 Your chance to have your say First steps and assessment Useful local contacts 104 Services for carers 16 Assessment, benefits and guidance Useful national contacts 108

Care in your own home 23 Index 112 How it can help

Living well with dementia at home 24 Essential checklists Family support, respite and services Assistive technology 13 Home care agency 21 Paying for care in your home 26 Care homes 51 Understanding your options Residential dementia care 59 Home care providers 29 A comprehensive list of local agencies

Housing options 42 The different models available Leicester City, Leicestershire County and Rutland County Councils’ distribution of this publication does Specialist services 44 not constitute their support or recommendation of Support for people with learning disabilities or autism, any of the products or services advertised or listed mental health conditions or sensory impairments within. All the listings in this publication of care homes, End of life care and advocacy are also discussed care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and Care homes 55 Leicester City Council, Leicestershire County Council, Types of homes and activities explained Rutland County Council and Care Choices Ltd cannot be held liable for any errors or omissions. Paying for care 61 Understanding the system To obtain extra copies of this Directory, free of Important information 64 charge, refer to the following contact details. In Leicester, email [email protected] Further help and information or call 0116 454 5610. In Leicestershire, email East Midlands Care 67 [email protected] or call 0116 305 2169. In Rutland, email enquiries@ Positively promoting the independent long-term rutland.gov.uk or call 01572 722577. care sector

Alternative formats This Directory is available electronically at www.carechoices.co.uk. The e-book is also Recite Me compatible for those requiring information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care 3 Introduction

As a result of the COVID-19 pandemic, many arrange an assessment with your local adult social groups, services and activities have been care department to discuss your specific needs. If postponed; changed how they operate or you require an assessment, this is free of charge, have had to stop completely. This Directory irrespective of your income. More details are reflects ‘business as usual’ and therefore it is provided on page 14. The assessment will determine recommended that you check with the activity, whether you have eligible care and support needs. group or service to determine availability and to If you do, you will then need a financial assessment get the most up-to-date information. to determine whether you are eligible for financial support via a Personal Budget. Welcome to this edition of the Leicester, Leicestershire and Rutland Adult Care and Support Alternatively, your financial circumstances may Services Directory, which contains information for mean you are classed as a ‘self-funder’, with the adults looking for care or support within Leicester means to pay for your care. This is discussed on page City, County and Rutland, whether they are paying 26 for those paying for care at home and 61 for for it themselves or receiving support from their those paying for residential care. local council. Support or care to remain living in your own Staying as independent as possible is important home may be the option that best suits your to everybody. This Directory contains information circumstances. Ideas to make life easier at home about the care and support services available to start on page 9 and a list of local home care enable you to do this when remaining at home, providers begins on page 29. moving into a housing with care scheme, or within a care home or care home with nursing. If you are unable to remain living at home with support, you may want to consider housing options If you feel you need support to remain independent, such as an Extra Care scheme, sheltered or warden- first look to your community. There’s a host of assisted housing (details of these begin on page organisations and voluntary services that could help 42) or residential care. Comprehensive lists of care you. Search the local online directories below to find homes and care homes with nursing in Leicester, out what’s available in your area. Leicestershire and Rutland start on page 75.

Leicester City Council There’s also important information about care Web: mychoice.leicester.gov.uk decisions, including finding care in another county and how to make a comment or complaint about a Leicestershire County Council service. Web: www.leicestershire.gov.uk/lisd Rutland County Council Search for care in Web: ris.rutland.gov.uk your area In the next chapter of this Directory, you’ll find out how voluntary and community organisations www.carechoices.co.uk can support you to remain living independently at home, stay active in your community and get out • Find care providers quickly and easily and about as much as possible. See page 5 for more • Search by location and care need information.

If you think you need more formal care and support,

4 Search for care at www.carechoices.co.uk to find support in your area Helping you to stay independent

Voluntary and community organisations can • community transport schemes; supply preventative care services. These are a • lunch clubs and social groups; and vital form of support and can help you to maintain independence, remain part of your community • day services/opportunities. and delay or avoid the need for more statutory interventions. Search the local online directories listed on page 4 to find out what’s available in your area. Examples include: Contacting your local council • befriending, visiting and telephone contact If you feel you need support to remain independent, services; first look to your community using the information • support schemes to help people being and resources discussed so far and in the remainder discharged from hospital; of this chapter. If you think you need more formal care and support, arrange an assessment with your • support for carers; local adult social care department using the contact • handyperson schemes; details listed on page 14.

Day opportunities, activities and wellbeing therapies Many people can feel lonely or isolated without carers as those attending as they allow for a regular an opportunity to fill their days with meaningful break from caring. activities. Research has shown that one way to alleviate loneliness and promote wellbeing and You can find local day opportunities by exploring independence is to provide regular social contact mychoice.leicester.gov.uk in Leicester, and a focus for activities. www.leicestershire.gov.uk/lisd in Leicestershire or ris.rutland.gov.uk in Rutland. Where traditional Day opportunities give people the chance to change day opportunities are on hold due to COVID-19, their routine, meet new people and stay connected there may be socially distant alternatives available, in their community. There is a wide variety around including online activities. the county, catering for older people, and for people with mental health conditions, learning disabilities You can also try searching for local opportunities, and dementia. activities and therapies using the ‘find services’ tool on the NHS website. See page 110 for more Accessing day opportunities can be as important for information.

Meals on wheels and lunch clubs There are several providers that can deliver Alternatively, you may find that local meal delivery frozen or freshly cooked meals to your home services can be provided by some cafés, pubs and which you can arrange privately. Frozen meals restaurants. Most supermarkets can also deliver can be delivered in bulk and kept in your freezer frozen or chilled meals. until required, while hot meals should be eaten immediately. Grace Dieu Mobile Meals Ltd Tel: 07734 010235 Consider the organisations listed opposite and on Email: [email protected] page 7 to privately arrange a meal delivery service. Web: www.gracedieumealsltd.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care 5 Search for care A choice of over 300 in your area tasty meals & desserts

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Fostering Advert 1/2.indd 1 08/10/2019 09:11 6 Search for care at www.carechoices.co.uk to find support in your area ICare meals service Wiltshire Farm Foods Tel: 01858 469902 (Monday to Friday, 9.00am to Tel: 0800 077 3100 (Monday to Friday, 9.00am to 5.00pm). 5.00pm). Email: [email protected] Email: [email protected] Web: www.icarecuisine.co.uk Web: www.wiltshirefarmfoods.com

Kinds of Queniborough Food Service Tel: 0116 260 0741 / 07714 503754 (Monday to Friday, 8.30am to 7.00pm; and Saturday, 8.30am to 2.00pm). Email: [email protected] Web: www.kindsofqueniborough.co.uk

Oakhouse Foods Tel: 01526 320222 (Monday to Friday, 9.00am to 5.00pm). Web: www.oakhousefoods.co.uk

Adapting your home To remain in your own home for as long as you would If you’re a private tenant, you’ll need to approach like, you should ensure that it is safe, secure and your landlord. If you live in social housing or a warm. Some forward planning to ensure that the council property, your options for major adaptations garden doesn’t become a burden is also sensible. depend on where you live. In Leicester City or If you are not planning to move, think about major Rutland, contact your local council directly. In adaptations to your home that would make life Leicestershire, contact your local district or borough easier now and later on such as: council who are responsible for major adaptations. See contact details on page 106. • improving access to your home;

• widening doors or installing ramps for permanent Help may be available for people with disabilities wheelchair use; and or health related problems which affect their ability to stay living in their own home. Request an • modifying your bathroom so that you have easier assessment using the contact details below. access to toilet and washing facilities. Leicester City If you live in your own property, and you’re able to Tel: 0116 454 1004 fund your adaptations yourself, check the Age UK Business Directory at www.aubdleicestershire. Leicestershire co.uk for trustworthy businesses, or MyBuilder at Tel: 0116 305 0004 www.mybuilder.com/how-it-works for quality tradespeople who have been reviewed by other Rutland – Start by requesting a ‘Housing MOT’ homeowners. Tel: 01933 415387 Email: [email protected] For more information about other local Age UK services, see page 104. Finding care in your area Looking for care in your area? Want to know the You can find top tips for buying a stair lift privately quality rating of providers you’re considering? Care on the Living Made Easy website at www. Choices, publisher of this Directory, has a website livingmadeeasy.org.uk/scenario.php?csid=118 providing comprehensive details of care providers as

Visit www.carechoices.co.uk for further assistance with your search for care 7 well as essential information. The website includes detailed information for each care provider, including the address, phone number You can search by postcode, county or region for and the service’s latest CQC inspection report and care homes, care homes with nursing and home care rating (see page 65), indicating the quality of care providers that meet your needs across the country. provided. You can also view an electronic version of this Your search can be refined by the type of care you Directory on the site and have it read to you by are looking for and the results can be sent to you using the ‘Recite Me’ function. Visit by email. They can also be saved and emailed to www.carechoices.co.uk others.

Equipment to aid daily living Before beginning to look for equipment, it is helpful equipment could help and support your daily to be clear about exactly which areas of daily living activities. Some items of equipment can be more are becoming difficult. What difficulties are you helpful in certain situations than in others and facing and why? talking to suppliers can help to determine the most suitable equipment for you. Trying it out will help This may seem obvious, but not all difficulties are establish whether it will support you. best helped by equipment and it may be that the situation can be resolved through other actions such There is a range of equipment available to make life as medical intervention, short-term rest and in some easier and to improve safety and independence in cases, a period of exercise and movement. the home, such as stair rails, raised toilet seats and shower stools. These items are often referred to as If the issues are likely to be a long-term concern, ‘simple aids for daily living’.

Common difficulties with daily living You may find that you have become a little stiff or The quickest and easiest way to get the equipment less physically agile because of a medical condition and technology you need is to search the Safe and or other reasons. Well website. You can request a catalogue or view their online shop, as well as finding out where you Generally, the following daily activities can be can buy equipment and where you can try it out supported by equipment that is now widely available locally before you buy. Call 0116 264 3690 or visit in mobility shops, online (such as NRS Healthcare www.safeandwell.co.uk/leicester and Amazon), some pharmacist outlets and larger department stores, such as Argos and Boots: There is also a useful, easy to use online questionnaire provided by Safe and Well that can • getting in and/or out of the bath; help you think about the areas that you are having • getting up from a low toilet; difficulty with and what equipment might help you to manage those activities better. Visit www. • getting up and out of an easy chair; safeandwell.co.uk/leicester/assess_online.php

• reaching down to put on socks, stockings or NRS Healthcare provides equipment and services shoes; to support independent living in Leicester, Leicestershire and Rutland. NRS Healthcare • turning the taps on and off; and can also assist with the replacement, repair or collection of equipment. Call 0844 893 6373 or • generally managing in the kitchen (utensils, email [email protected] cutlery, non-slip mats).

8 Search for care at www.carechoices.co.uk to find support in your area Making life easier at home If you have difficulties with everyday tasks at home, these simple solutions could make life easier and keep you independent. These are a starting point; other solutions are available which may better suit your needs.

Finding it difficult to get in and out of chairs? Try Do you forget to take your tablets? Try making putting a piece of hard board under the seat base. a note of when you’ve taken them, or buy Alternatively, buy chair raisers, a higher chair or an an automatic pill dispenser or pill box. If you electric riser chair. Also try taking regular gentle struggle to open your medicine, you can ask your exercise. pharmacist for advice on alternative packaging that could make it easier for you. If you can’t reach your windows, could you move furniture out of the way? Ask someone to help if Can you reach everything in your cupboards? If you need to move heavy furniture. There are also not, try a handi-reacher or rearrange your kitchen tools for opening and closing windows. so the things you use most are within easy reach.

Struggling to keep warm/cool? Consider a fan If you are having problems with preparing food, or heater. Is your house insulated? Are there any consider buying ready-chopped options or try a draughts? You may also be eligible for the winter chopping board with spikes. There are also long- fuel payment from the Government. Visit handled pans, teapot tippers and lid grippers that www.gov.uk/winter-fuel-payment could help. Palm-held vegetable peelers or a food If you have trouble using light switches, think processor might be a solution and meal delivery about replacing your switches for ones that are services are also available. easier to use. Consider handi-plugs or light switch toggles, or there’s even technology available Is eating and drinking becoming difficult? Large so that you can turn your lights on and off using handled cutlery could help, or non-slip mats for speech. the table. Lightweight cups and mugs with two handles could also be a solution. Use subtitles if you can’t hear the TV, or buy wireless headphones. If you think you need a Using taps can be made easier by fitting tap hearing aid, talk to your GP who may refer you to turners. You could also consider changing to lever- a specialist for an assessment. style taps which might be easier for you to use.

Handled plug Chair raisers Chopping board Level indicator Teapot tipper

Visit www.carechoices.co.uk for further assistance with your search for care 9 More information on staying independent and ideas to help you live at home can be found online at www.carechoices.co.uk/helping-you-to-stay-independent/ There is also information on making larger adaptations to your home.

If moving whilst in bed is a problem, have you If it’s hard to hold your toothbrush, try a thought about using an over-bed pole? You might toothbrush gripper. You might also benefit from also want to buy a pillow raiser or change your having an electric toothbrush or sitting on a stool bedding so it’s lighter. while brushing your teeth.

Is it becoming difficult to get dressed? If so, You might like to buy a raised toilet seat, or a seat specially adapted clothing is available, or you with a built in support frame if it’s hard to use your could buy a long-handled shoe horn, a dressing toilet. Flush lever extensions are also available. stick or a button hook. If you are having a lot of difficulty, consider home support, see page 23. Has it become more difficult to wash? Items are available, like long-handled sponges and flannel Clocks are available with large numbers or lights straps. You could also consider a slip resistant if you can’t read the time in bed. You can also buy bath mat, grab rails, a half step to help you get in clocks that speak the time. and out of the bath or a bath or shower seat. Tap turners can also be used in the bathroom. If you are finding it harder to read in bed, consider an e-reader that allows you to change the font size. Some also have integrated lights. The Warm Home Discount Scheme helps Look for bedside lamps with a step-on or button vulnerable and older people stay warm and healthy. switch if yours are difficult to use. In Leicestershire, complete the First Contact Plus online referral (see page 105). In Leicester City, Do you struggle to get in and out of bed? contact Citizens Advice (see page 105). In Rutland, You could learn new ways of moving around, the Local Energy Advice Programme (LEAP) visits purchase a leg lifter or a hoist or install grab rails households in or at risk of fuel poverty. See page for support. Seek advice about these options. 106 for details. To find out more about the national If the bed is the issue, you could buy an electric Warm Home Discount Scheme, visit adjustable bed or raise the bed to the right height. www.gov.uk/the-warm-home-discount-scheme

Grab handles Bed table Hand rail Hand trolley Tap turners

10 Search for care at www.carechoices.co.uk to find support in your area Shopmobility Shopmobility loans manual and powered wheelchairs and scooters to people with limited mobility so they can shop and use leisure and commercial facilities.

Schemes are available in Leicester City, Fosse Shopping Park, Coalville, Loughborough, Melton Mowbray and Market Harborough.

Wheelchairs Wheelchairs can make it possible for you to get out, the NHS, but would like to borrow or hire one, the move around safely and can also help your carers if following organisation may be able to help. you have one. If you need a wheelchair for longer than six months and have a permanent disability, talk British Red Cross Medical Loan Scheme to your GP. They will be able to refer you to the local Provides short-term wheelchair loan. wheelchair service for a mobility assessment to find Tel: 0300 456 1914 out if you fit the criteria for a wheelchair on a long- Web: www.redcross.org.uk/get-help/borrow-a- term loan. wheelchair

If you are not eligible for a wheelchair through Buying a wheelchair privately is an alternative option.

AskSARA The Disabled Living Foundation (DLF) provides a Visit https://asksara.dlf.org.uk to learn more about quick and easy to use online guided advice possible solutions or see pages 9 to 10. Once you service called AskSARA, which can help anyone have identified equipment that might help with your who finds that they have difficulties with everyday support needs, use the checklist on page 13 to make tasks. sure it’s right for you.

Assistive technology, telecare and community alarms Assistive technology is a term used to describe monoxide, a fall in the home or a vulnerable person devices and systems that can help people to live in exiting the property. their own homes and community with greater safety and independence. Simple sensors that do not need to be linked to a community alarm can alert a carer in the same There are different types of assistive technology house to a call for support, movement in an area or depending on your needs and situation. These the opening of a door. range from simple battery-operated items to more complex devices, such as telecare equipment that Assistive technology is also available for raising links through your telephone to a community alarm an alert and locating a person in their community monitoring centre so that help is available 24 hours via GPS satellite location devices or for detecting a day, giving security and peace of mind. a person’s activity within their home. In addition, there is an increasing amount of mainstream Telecare sensors that are linked to a community mobile and internet-linked assistive technology alarm can automatically detect things such as that can contribute to the safety and wellbeing of a fire and heat, low temperature in a room, carbon vulnerable person and support their carers.

Visit www.carechoices.co.uk for further assistance with your search for care 11 Community alarms can give you peace of mind 0116 373 7961/7962, 0116 454 0230 or by email at 24 hours a day, seven days a week and are ideal for [email protected] anybody who feels vulnerable and may need an urgent response. The alarm is worn around the neck For more information about assistive technology, or wrist and is connected to your home phone line. telecare and alarms in Leicester City and At the touch of a button, you will be able to speak Leicestershire, visit www.safeandwell.co.uk/ to an operator who will help assess what support is leicester/assess_select.php?type=telecare needed, such as contacting your next of kin or the emergency services. In Rutland, you can contact the assistive technology service run by Longhurst Group on behalf of Rutland Most district councils in Leicestershire provide a County Council. Call 0300 123 1745 or email chargeable community care alarm service, find [email protected] out more at www.leicestershire.gov.uk/lifelines- telecare-and-alarms

In Leicester City, LeicesterCare provide a chargeable telecare service (current costs are between £0.70 and £3.90 per week dependent on your circumstances). Contact the team to find out more about how this service can help you, your family or friends. Note: prices correct as of October 2020 but may increase over time.

Contact Leicester City Council’s telecare and assistive technology specialists, LeicesterCare, on

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12 Search for care at www.carechoices.co.uk to find support in your area Assistive technology checklist © 2020 Care Choices Ltd We suggest you consider the following questions before buying any assistive technology. If you are in any doubt about what technology might help meet your needs, you can contact your council or visit https://asksara.dlf.org.uk

You can download and print this checklist at www.carechoices.co.uk/checklists

Suitability Will it need to be installed by a professional? Does the equipment support your specific Can the retailer provide you with training in needs? using the equipment?

Are you willing to use it? Reliability Will it fit into your everyday life and routine? Will it work if you have pets or live with other Have you tried a demo of the equipment? people, e.g. could someone else set off a sensor Do you understand what the equipment is for? alarm by accident?

Do you need to take it with you when you Have you read reviews of the particular piece leave the house? Is it transportable? of equipment you are looking at? Consider these before making your purchase. Does the equipment have any limitations that would make it unsuitable for you? Can you speak to someone who already uses it?

Will it work alongside any assistive technology Does it require batteries? Find out how often you already have? they will need changing and whether the equipment will remind you to do this. Usability Is it durable? If you might drop it, is it likely Is a simpler piece of equipment available, to break? e.g. a pill case rather than an automated pill dispenser? Cost Does the equipment need a plug socket, and will its wire cause a trip hazard? Do you know how much it costs?

Is it easy to use? Can you read/hear it clearly Will you need to pay a monthly charge? and are any buttons big enough for you? Are there alternative solutions that might Are you able to use it? Are there any aspects be free? you don’t understand? Is there a cost associated with servicing the Is it portable? equipment?

Notes

Visit www.carechoices.co.uk for further assistance with your search for care 13 Support from your local council

If you approach your local council for social care If you have a carer, they can be involved and have support, your needs and finances will be assessed. their needs assessed too.

Your assessment If you are over 18 and think you have care or Leicester, Leicestershire or Rutland for an support needs, you have the legal right to request assessment. You can complete a self-assessment if an assessment of your care needs and finances. you want to, with support as necessary, where you Councils are statutorily obliged to provide this to will fill out the documentation yourself. In Leicester you, regardless of whether you access their services. City and Leicestershire, you can complete an online The assessment (which is free) will consider: self-assessment. • how you can best be supported to live as Leicester City Council independently as possible; Web: https://mysupportneeds.leicester.gov.uk/ • your home and how you are coping in it; web/portal/pages/home • your emotional wellbeing; Leicestershire County Council • your diet; and Web: https://customerportal.leics.gov.uk/web/ • any health and medical treatments you need. portal/pages/help/apply

The assessment will also consider: Alternatively, to contact adult social care to request an assessment, refer to the details below. • what you can do for yourself (your strengths); • what help and support you have or could have Adult Social Care and Health Leicestershire from the people in the community around you; County Council and Tel: 0116 305 0004 (Monday to Thursday, 8.30am to 5.00pm; and Friday, 8.30am to 4.30pm). • what support you may need to keep you safe and Out-of-hours tel: 0116 255 1606 well. Email: [email protected] Web: www.leicestershire.gov.uk/adult-social- Following the assessment, adult social care will care-and-health make an eligibility decision. Your local council will give you more information on eligibility but, all Adult Social Care Leicester City Council councils use the same national criteria to assess Tel: 0116 454 1004 (Monday to Friday 8.30am to eligibility, as defined in the Care Act 2014. 5.00pm). Out-of-hours tel: 0116 255 1606 If you have eligible care and support needs, adult Email: [email protected] social care will talk to you about finding the right Web: www.leicester.gov.uk/health-and-social- solutions which may range from information and care/adult-social-care advice to what services you may need. Whilst the assessment is free, a financial assessment will be Adult Social Care Rutland County Council carried out to determine how much you will have to Tel: 01572 758341 (Monday, Wednesday and contribute to the cost of any services. Thursday, 8.30am to 5.00pm; Tuesday, 9.00am to 5.00pm; and Friday, 8.30am to 4.30pm). Information on paying for care can be found on page Out-of-hours tel: 0116 255 1606 26 if you are receiving home care and page 61 if you Email: [email protected] are moving into a care home. Web: www.rutland.gov.uk/my-services/health- and-family/adult-social-care You will need to refer to adult social care in

14 Search for care at www.carechoices.co.uk to find support in your area Personal Budgets If you are eligible for financial support from your your Personal Budget, it may be taken: local council, you may be given a Personal Budget. • in the form of a Direct Payment, held directly by A Personal Budget is the amount of money that you or, where you lack capacity, by an authorised councils calculate it will cost to meet the support person; needs of eligible people. If you are eligible for a • as a managed service which may be limited to Personal Budget, the actual amount your local those organisations who have a contract with the council will contribute will depend on your eligible council; or needs and your finances. • as a mixture of the above. The money must be spent in line with a support plan that has been agreed by both you and your Direct Payments must only be used to pay for local council and can be either a full or a partial the care and support agreed in your care contribution to such costs. You may also choose to and support plan. Any eventual contractual pay for additional support on top of the budget. agreement for services through a Direct Payment is between you and your care provider, not your If you are eligible for a council contribution towards local council.

Assessments from hospital If you have been admitted to hospital and you might hospital, adult social care can work with you, your need care on discharge, you may be referred to the family and carers to either restart services already discharge team for an assessment, which will take in place prior to admission or to assess any needs. place on the ward. For more information about assessments, see If you need services when you return home from page 14.

Reablement Reablement is an intensive short-term service provide support that enables you to prepare a meal if that helps people regain skills and confidence, there has been a change in circumstances that means for example, after a fall or hospital stay. You may you need to cook. They may also identify pieces need to have an assessment of your care needs to of equipment that could support you to regain or decide whether you are eligible. If you are eligible, maintain your independence for as long as you can. a reablement worker will support you for a limited period, which may vary from a few days up to a few Speak to your GP, hospital staff or adult social care if weeks. The support you receive will be continuously you think you might benefit from reablement. They monitored and reduced as you get stronger and can put you in touch with the right services if they more independent. feel that reablement will help you.

Reablement helps people to learn or re-learn daily living skills. It is not about doing things for you; it’s about giving you the skills and confidence to do things for yourself. It can also mean that you do not start to depend on support that could cost you money. For example, a reablement worker could help you regain your confidence following a fall or

Visit www.carechoices.co.uk for further assistance with your search for care 15 NHS Continuing Healthcare Some people with long-term needs qualify for social Many people are not aware of NHS Continuing care arranged and funded solely by the NHS. This is Healthcare so consider asking your GP, adult social known as NHS Continuing Healthcare. This is free care, hospital staff or people co-ordinating your of charge, wherever it is delivered. NHS Continuing care for more information. Healthcare support may be provided in a care home or care home with nursing or in a person’s own The process involved in NHS Continuing home. Healthcare assessments can be complex. An organisation called Beacon gives free People eligible for NHS Continuing Healthcare will independent advice on NHS Continuing have been assessed to have a ‘primary health need’ Healthcare. and are likely to have complex medical needs and Tel: 0345 548 0300 substantial or intense ongoing care needs. Web: www.beaconchc.co.uk

Personal health budgets A personal health budget is an amount of money The aim is to enable people with long-term to support a person’s identified health needs. It is conditions and disabilities to have greater choice, planned and agreed between the person and their flexibility and control over the healthcare and local NHS team. support they receive. Services for carers

Who is an adult carer? A carer is anyone over the age of 18 who looks after, • going to the toilet or dealing with incontinence; unpaid, an adult friend or family member who due • eating or taking medicines; to illness, disability, substance misuse or a mental health need, cannot cope without their support. A • getting about at home or outside; carer doesn’t have to be living with the person they care for, and the help they give doesn’t have to be • practical help at home and keeping someone physical. The carer may be helping with: company; or • personal care, such as washing and dressing; • emotional support or communication.

Carers’ Support in Leicestershire Carers can access support in Leicestershire if telephone befriending, carers’ support groups and the person being cared for lives in the county of support to complete a carers’ assessment. Leicestershire and both the carer and cared for person are over the age of 18. Tel: 01858 468543 Email: [email protected] Whether caring full-time or just a few hours a week, Web: www.supportforcarers.org there is an information and advice service for carers across Leicestershire through the County Council’s There is also a wide range of other local and national Carers’ Support Service. organisations that can provide support to carers in Leicestershire. Details of these can be found The Carers’ Support Service includes an advice line, beginning on page 22.

16 Search for care at www.carechoices.co.uk to find support in your area Think you need medical help right now? Call 111 You can help us help you get the right medical attention urgently. Our fully trained advisors are available 24 hours a day and can put you straight through to healthcare professionals.

Heidi Nielsen,

In partnership with

WAU-07 Other resources Carers UK Digital Resource for Carers Leicestershire County Council has teamed up with Web: www.carersdigital.org Carers UK to provide carers in Leicestershire with a wide range of digital resources including: Your free access code is DGTL7729. Use this • Free access to the ‘Jointly’ app – allowing carers code to get access to all the services listed in this to share and manage their caring responsibilities section. with friends, family and neighbours. The app is a central place to store and share important In Leicestershire, carers can apply for a carers’ information about the person being cared for. Set assessment online. It will take about 20 minutes to up appointments, allocate tasks, save files and complete and carers will be asked questions about notes, manage medication and lots more. themselves and the person they care for. • Online courses – helping carers identify and find resources, technology and support to help Carers will need an email address to register continue caring. and they can complete the form themselves or • Carers UK Guides – free publications for carers, get someone to do it for them. The form can be including: Upfront guide to caring, Looking after accessed from the website below. someone – carers rights guide and Being heard: a self-advocacy guide for carers. Leicestershire County Council I WALK HER. Web: www.leicestershire.gov.uk/adult-social- • Links to local resources and sources of care-and-health/looking-after-someone/what- information and support for people who are is-a-carers-assessment SHE LIFTS ME. looking after a loved one. There are many ways you Carers’ Support in Leicester City can start moving more Carers caring for someone who lives in Leicester this will include a record of the support that the with a health condition. City should approach the Leicester Carer Support service has already provided to the carer. To try one, download the Service in the first instance, wherever possible. free Active 10 walking app. The Leicester Carer Support Service The Leicester Carer Support Service will ensure that Tel: 0116 222 0538 carers receive information and advice relevant to their specific needs and are offered appropriate support. The Leicester Carer Support Service will also ensure a referral is made for a carers’ assessment when required and will support the carer to complete the online referral. With consent,

Carers’ Support in Rutland The Carers’ Team at Rutland County Council work Rutland Carers’ Team with unpaid carers who are caring for someone Tel: 01572 758341 who could not manage on their own due to illness, Email: [email protected] disability or mental health issues. Carers can contact

In partnership with the team to request a carers’ assessment. As part of the conversation, carers will discuss the impact of You can also contact independent organisations their caring role on their wellbeing and identify any such as Voluntary Action South Leicestershire, support needs they have. The team will then help Carers Trust East Midlands or Age UK Leicestershire carers to identify the services and support options and Rutland for additional carers’ services – contact that are right for them and the person they care for. details are on page 22.

Visit www.carechoices.co.uk for further assistance with your search for care 19 WAU-07 Aspire UK has been caring and supporting clients to live in their own homes for over 20 years.

Our aim is to enable people to live independently in • We have emergency staff including their own homes, as well as supporting them within management available 24 hrs a day 7 days their communities with activities such as accessing a week with dedicated out of hours number social, leisure and community activities. for emergencies. • Care Staff that are mature, experienced, We recognise that everyone is unique, with their own compassionate, and have training second to individual needs, goals and aspirations. The support we none. offer is designed to give a personalised solution to those • We believe in Continuity of Care and hence wishing to maintain and/or improve their independence Care staff are matched to a client on a and continue living in their own home. permanent basis. OUR SERVICES: • All staff are DBS checked on a regular basis and we employ both Male & Female Care Specialist Care: such as dementia, stroke, parkinsons, Support Workers. end-of-life and palliative care. • We introduce staff to all clients to ensure clients’ needs and preferences are matched. 24 hours and Live-in Care: Round the clock care in the comfort of your own home, respite and rehabilitation care. • Free Assessment to discuss how we can assist with a tailored support plan to meet Night Care: Waking night and sleep-in care service care needs the way you want it. providing peace of mind for you or a loved one throughout the night. • Inspected and rated Good by CQC.

Personalised Care & Support Services: Washing & Areas covered include: Leicester, Oadby, dressing, domestic support around the house, shopping, Wigston, Glenfield, Groby, Anstey, Birstall, Syston, assistance with appointments or trips out. Meal Queniborough, East Goscote, Thurmaston and preparation and cooking, and support with medication. all other surrounding areas.

To find out more, book a free Home or Video Consultation.

Leicester Office: 0116 262 1999 Email: [email protected] Website: www.aspireuk.co.uk Home care agency checklist © 2020 Care Choices Ltd Aspire UK has Agency 1 Fees per week Quality rating* been caring Agency 2 £ £ and supporting Agency 3 £ clients to live We suggest that you have paper with you when speaking with home care agencies so you can make notes. in their own You can download and print this checklist at www.carechoices.co.uk/checklists homes for over About the agency Accommodating your needs 20 years. How long has the agency been Can the agency accommodate your operating? needs if they increase? Ask about the process for this. How long are staff allocated per visit? Does the agency have a training Can you contact the agency in an scheme in place? Our aim is to enable people to live independently in • We have emergency staff including emergency or outside office hours? Are all staff trained to a certain level? their own homes, as well as supporting them within management available 24 hrs a day 7 days Does the agency have experience a week with dedicated out of hours number their communities with activities such as accessing with your specific needs? Are staff able to help with social, leisure and community activities. for emergencies. administering medication if required? • Care Staff that are mature, experienced, We recognise that everyone is unique, with their own compassionate, and have training second to Staff Is there a way for staff to communicate individual needs, goals and aspirations. The support we none. with each other about the support they offer is designed to give a personalised solution to those Are you likely to be visited by different • We believe in Continuity of Care and hence provide when they visit you? How? wishing to maintain and/or improve their independence staff each day? Care staff are matched to a client on a and continue living in their own home. permanent basis. Are all staff checked with the Regulation Disclosure and Barring Service? • All staff are DBS checked on a regular basis OUR SERVICES: Will your support plan be reviewed at and we employ both Male & Female Care Will you be notified in advance if your Support Workers. regular intervals? Specialist Care: such as dementia, stroke, parkinsons, care worker is on holiday or sick? end-of-life and palliative care. • We introduce staff to all clients to ensure Can you see the agency’s contract terms? clients’ needs and preferences are matched. Are staff matched to you specifically, 24 hours and Live-in Care: Round the clock care in the based on your needs and preferences? Can you lodge a complaint easily? comfort of your own home, respite and rehabilitation care. • Free Assessment to discuss how we can assist with a tailored support plan to meet Can you meet your care worker(s) Are complaints dealt with quickly? Night Care: Waking night and sleep-in care service care needs the way you want it. before they start? providing peace of mind for you or a loved one Can you see a copy of the agency’s • throughout the night. Inspected and rated Good by CQC. Does the agency have both male and CQC registration certificate and female staff? quality rating? Personalised Care & Support Services: Washing & Areas covered include: Leicester, Oadby, dressing, domestic support around the house, shopping, Wigston, Glenfield, Groby, Anstey, Birstall, Syston, assistance with appointments or trips out. Meal Queniborough, East Goscote, Thurmaston and Notes preparation and cooking, and support with medication. all other surrounding areas.

To find out more, book a free Home or Video Consultation.

Leicester Office: 0116 262 1999 Email: [email protected] *See page 65. Website: www.aspireuk.co.uk Visit www.carechoices.co.uk for further assistance with your search for care 21 Having a carers’ assessment Carers are entitled to a carers’ assessment activities and how it affects their wellbeing. regardless of: • the amount or type of care they provide; Carers’ Personal Budgets Based on the information contained in a carer’s • their financial means; assessment, adult social care will determine their • whether the person they care for has eligible care eligibility for support. Whether a carer is eligible and support needs or doesn’t wish to be assessed for a carers’ Personal Budget or not, they will be by adult social care; provided with advice and information to support them in their caring role. • their level of need for support;

• whether they live with the person; and A carers’ Personal Budget allows carers to buy • whether they receive Carer’s Allowance or not support for themselves to support them in their from the Department of Work and Pensions caring role. It cannot be used to buy support for the (DWP). cared for person. The money is not taxed, and it will not affect any welfare benefits. A carer’s individual assessment will look at their existing support network, for example, family or Benefits friends. It considers the things that they want or Carers are encouraged to find out about Carer’s need to achieve outside of their caring role, the Allowance and other benefits that either they or the impact caring has on their ability to carry out those person they care for could apply for at www.gov.uk

Useful organisations supporting carers You can find out more about the local organisations Email: [email protected] supporting carers by exploring mychoice.leicester. Web: www.claspthecarerscentre.org.uk gov.uk in Leicester, www.leicestershire.gov. uk/information-and-support-directory in Carers UK Digital Resource for Carers Leicestershire County Council has teamed up Leicestershire or ris.rutland.gov.uk in Rutland. with Carers UK to provide carers in Leicestershire Rutland County Council also has a dedicated Carers’ with access to a wide range of digital tools and Team, see page 19. resources. Your free access code is DGTL7729. See page 19 for more details. Age UK Leicestershire and Rutland Web: www.carersdigital.org Free and confidential support offered to older and younger carers of older people, including TuVida information and advice, home respite and carers’ A local organisation supporting carers in the East support groups. For more information about other Midlands. It supports both adult and young carers local Age UK services, see page 104. and has various support groups and services to Tel: 0116 299 2233 help carers in their role. Email: [email protected] Tel: 0115 824 8824 • Web: www.tuvida.org Web: www.ageuk.org.uk/leics/our-services/ Email: [email protected] support-for-carers Voluntary Action South Leicestershire (VASL) Carers of Leicestershire Action and Support VASL is a charity dedicated to improving lives, Project (CLASP) particularly those of older people and carers, in A local charity committed to helping carers of the Harborough District and the wider community people with differing needs across Leicester, of Leicestershire. Leicestershire and Rutland. Tel: 01858 433232 • Email: [email protected] Tel: 0116 251 0999 Web: www.vasl.org.uk

22 Search for care at www.carechoices.co.uk to find support in your area Care in your own home

Carefully chosen home care with a good quality It can offer the opportunity to remain living at provider is an excellent way to retain your home, in your own familiar surroundings, and independence, whilst getting the help you need to to retain a quality of life you might have feared you stay happy and safe. had lost.

Why choose home care? Reasons for choosing home care can vary. meals or looking after yourself. Sometimes, after a stay in hospital, someone might find they need some help whilst they recuperate. How home care can help you Others can find that a long-term condition or The level of home care provided can be tailored to disability means they can no longer cope, and they meet your needs – from a visit once a day to a much need a bit of help. greater amount of support.

After a stay in hospital someone may carry out an Even those with quite significant and debilitating assessment of your situation to see if home care medical conditions can get skilled personal care will benefit you. You will be fully involved in looking that can enable them to remain living in their own at what will suit you best. Your family can also be homes. Some agencies will provide live-in care, involved if you’d like them to be. where a care worker will stay with you at home to support you throughout the day and night. Alternatively, you or those close to you might notice changes in your ability to manage the day-to-day A list of all home care agencies operating in Leicester, things you normally cope with easily, like preparing Leicestershire and Rutland starts on page 29.

Finding care in your area Looking for care in your area? Want to know the You can also view an electronic version of this quality rating of providers you’re considering? Care Directory on the site and have it read to you by using Choices, publisher of this Directory, has a website the ‘Recite Me’ function. Visit providing comprehensive details of care providers as www.carechoices.co.uk well as essential information. The Care Quality Commission (www.cqc.org.uk ) You can search by postcode, county or region for is responsible for checking that any care provided care homes, care homes with nursing and home meets essential standards of quality and safety and care providers that meet your needs across the awards quality ratings. Further information is on country. page 65.

Your search can be refined by the type of care you The United Kingdom Homecare Association are looking for and the results can be sent to you by (UKHCA) requires its members to comply with a email. They can also be saved and emailed to others. code of practice. This code includes a commitment to treat customers with dignity and respect and The website includes detailed information for each operate at a level above the legal minimum required care provider, including the address, phone number in legislation. and the service’s latest CQC inspection report and rating (see page 65), indicating the quality of care Social care regulations do not apply to cleaners, provided. handypersons or gardeners. However, some home

Visit www.carechoices.co.uk for further assistance with your search for care 23 care agencies are increasingly providing staff who • arranging necessary insurance cover; can help meet these needs too. • providing training and development for care workers; The benefits of using a regulated agency include: • managing workers’ pay, including compliance with the National Minimum Wage; • assessing your care needs and tailoring a plan to meet those needs; • managing employment relationships, including sickness, absence and disciplinary matters; and • advertising, interviewing and screening suitability of workers; • managing health and safety issues. Living well with dementia at home

There is another publication produced by Care and Rutland Guide, you will find a wealth of advice Choices that provides more detailed advice to for you and your family, from first diagnosis and support people affected by dementia to live through your journey with dementia. It also contains well. It is called the Dementia Friendly Leicester, a list of local community groups and national Leicestershire and Rutland Guide. helplines that specifically support people affected by dementia which compliments the services and You can get a copy of the guide from your local support explained in the guide. library, most GP surgeries or by calling Care Choices on 01223 207770. The guide is also available If you would prefer to talk to someone, your online at www.carechoices.co.uk/publication/ first point of contact should be one of the local leicestershire-dementia-guide Dementia Support Services. There are two different services, one covering Leicester and Leicestershire In the Dementia Friendly Leicester, Leicestershire and one covering Rutland.

Dementia Support Service in Leicester and Leicestershire Alzheimer’s Society Leicestershire and Rutland provide a Dementia Support Service in Leicester City, Leicestershire County and Leicester Hospitals for carers and people with dementia. You may want to contact them for:

• one-to-one support, face-to-face or over the telephone;

• information for you and your family about local services and support groups such as memory cafés; and

• training if you’re an informal carer.

Tel: 0116 231 6921/1111 Email: [email protected]

24 Search for care at www.carechoices.co.uk to find support in your area Dementia Support Service in Rutland Age UK Leicestershire and Rutland provide a ongoing support; Dementia Support Service in Rutland which • a peer support group and the Rutland Carers’ complements the Admiral Nurse service and offers Support group; and face-to-face support, advice and information to people affected by dementia, including: • access to training opportunities for informal carers.

• information about diagnosis; Tel: 01572 770324 Email: [email protected] • information about services and how to access

Other local dementia support These are other organisations that are committed memory is getting worse or is beginning to affect to supporting people to live well with dementia in everyday life, the best thing to do is talk to your GP. Leicester, Leicestershire and Rutland. If you have access to a computer, you may also find these sites useful for local information about health Admiral Nurse Service services. Covering Rutland, Leicester Royal Infirmary and East Leicestershire and Rutland: Loros Hospice, the service provides specialist www.eastleicestershireandrutlandccg.nhs.uk dementia support. When things get challenging or Leicester City: www.leicestercityccg.nhs.uk difficult for people living with dementia and their West Leicestershire: families, Admiral Nurses offer one-to-one support, www.westleicestershireccg.nhs.uk expert guidance and practical solutions tailored to individual needs and challenges. Contact the service The Memory Service using the details below for referral criteria. The Memory Service provides diagnostic assessment Email: [email protected] (Rutland). and treatment for people with dementia by Email: [email protected] (University Leicestershire Partnership NHS Trust. The service is Hospitals of Leicester NHS Trust, based at the accessed via a referral from your GP. This service is Leicester Royal Infirmary). provided across Leicester City, Leicestershire County Email: [email protected] (Loros Hospice). and Rutland. The service is provided by psychiatrists Web: www.dementiauk.org and mental health nurses. Leicestershire Partnership NHS Trust also provides a range of services for people Leicestershire Police and Leicestershire Fire and affected by dementia and further information can be Rescue Services found on the website or speaking with your GP, visit Leicestershire Police and Leicestershire Fire and www.leicspart.nhs.uk Rescue Services support the creation of Dementia Friendly Communities and work with local agencies University Hospitals of Leicester NHS Trust in Leicester, Leicestershire and Rutland to support The University Hospitals of Leicester (UHL) initiatives and work which supports this aim, including Dementia Strategy Group has trust-wide, multi- becoming Dementia Friends. One initiative that local professional representation, with members from police are promoting is the Herbert Protocol. This Alzheimer’s Society and includes patient and public form helps people to be found more quickly if they go involvement. The group is responsible for improving missing. You can download the form by visiting the quality of care for people with dementia and www.leics.police.uk/notices/af/herbert-protocol their carers who are admitted to hospital, ensuring and it is also available in local police stations. recommendations from key national and local policies are implemented. Please tell staff if you Local health services have dementia and look out for the Forget-Me-Not Memory issues are often the first thing that people logo around the hospital. The Dementia Support notice with dementia. If you’re worried that your Service runs within Leicester hospitals too.

Visit www.carechoices.co.uk for further assistance with your search for care 25 Dementia Friendly Community initiatives In Leicester, Leicestershire and Rutland (LLR) organisations and businesses and support people to there is an overarching Dementia Action Alliance live well with dementia. (DAA) and a number of local Dementia Friendly To find out more, please contact the joint Chairs Community Alliances. These local groups have [email protected] or lynne. developed in response to local interest and are [email protected] able to link even closer to local communities, Paying for care in your home

Councils provide upfront information on how much likely to fall below this amount. people can expect to pay for home care and how charges are worked out. This information must be Councils calculate charges in accordance with made available when a needs assessment is carried national regulations set by the Government. This out. Written confirmation of how the charge has ensures people are only required to pay what they been calculated must be provided after a financial can afford, taking into account capital, income and assessment. some disability expenditure.

If you have more than £23,250 in savings or capital, Your assessment looks at how much money you you will have to pay the full cost of your care. have coming in, gives an allowance (set by the However, some types of savings are not taken into Government) for everyday living expenses and account when determining your contribution, so it makes allowance for disability-related expenditure. may be worth asking adult social care for a financial This is the extra amount you spend as a result of assessment to check. The value of your home is your disability or illness. not counted when working out charges for non- residential care. If you have more than £23,250, you Figures mentioned here may change over the should tell adult social care when your savings are lifetime of this Directory.

Non-means-tested care and support Care provided by the NHS is free; for example, they first claim. If you received PIP before you services provided by a community or district nurse. reached state retirement age, you will continue Some people do not have to pay towards care to receive PIP, provided you continue to meet the services. For example, aftercare services provided eligibility criteria. There are different rates that can under section 117 of the Mental Health Act are free be awarded, dependent on the level and type of of charge. help you need. These can be found at www.gov.uk

If you need care or support, you may be eligible to claim Attendance Allowance (AA), or Personal Independence Payments (PIP). AA and PIP are non- means-tested benefits. Provided you are eligible, you can receive AA or PIP regardless of how much income or capital you have.

AA is for people over state retirement age when they first claim (state retirement age is gradually increasing), and PIP to those aged 16 to 64 when

26 Search for care at www.carechoices.co.uk to find support in your area Other ways to fund your care and support It is important to seek independent financial advice by the Government. if you are paying for your own care and support. Tel: 0800 138 7777 There are independent financial advisers that Web: www.moneyadviceservice.org.uk focus specifically on care funding advice, often referred to as specialist care fees advisers. They are The Society of Later Life Advisers (SOLLA) regulated by the Financial Conduct Authority (FCA) Aims to assist consumers and their families in and must stick to a code of conduct and ethics and finding trusted, accredited financial advisers who take shared responsibility for the suitability of any understand financial needs in later life. product they recommend. Web: www.societyoflaterlifeadvisers.co.uk

The Money Advice Service Further information on paying for care can be found A free and impartial money advice service set up beginning on page 61.

SEND Local Offer Information for children and young people with special educational needs and disabilities is known as the ‘Local Offer’. Further information on each local authority’s offer can be found below.

Leicestershire County Council Web: www.leicestershire.gov.uk/education-and-children/special-educational-needs-and-disability

Leicester City Council Web: https://families.leicester.gov.uk/send-local-offer

Rutland County Council Web: https://ris.rutland.gov.uk/kb5/rutland/directory/localoffer.page?newlocalofferchannel=0

Tell us what you think What have you Share your found useful? feedback Take our five What could we minute survey do better?

www.carechoices.co.uk/reader-survey

Visit www.carechoices.co.uk for further assistance with your search for care 27 Helping Hands Caring since 1989 Passion for excellence

Looking for quality home care for you or a loved one? Do you need a helping hand? 24/7 Helping Hands Service is qualified and dedicated to providing the best quality care in your own home. Our care is tailored to meet individual needs by promoting With care visits available from 30 minutes all the way up your Independence, Privacy, Dignity, Choice and Respect. to full-time live-in care, we provide personalised home We can help with... care packages to support you in Leicestershire. • Personal Care With over 30 years’ experience, we’ll support you with • Meal Preparation anything you need to live independently in the home • Light Household Duties you know and love, including: • Shopping • Escort to Appointments/Outings ✓ Personal care ✓ Getting out and about • Continuity Care ✓ Housekeeping ✓ Short-term care • Dementia Care • And much more

Looking for care? 0808 274 2935 If you are not happy with your current care provider, we can arrange a free transfer for you and your carers. For more information www.helpinghands.co.uk 24/7 Helping Hands Service LTD Contact us on 0116 242 2210 or 07721 991 331 Email: [email protected] Website: www.247helpinghands.co.uk

At Jewel Home Care, we offer a range of high quality services to provide you with the care you need, without compromise, allowing you to Live your life the way you wish.

We achieve this thanks to our team of highly trained and experienced carers, who don’t just see this as a job, but genuinely enjoy caring and want to make Search for care a difference in the lifes of those that need a helping hand.

in your area 0116 279 5041 • 07935 010972 [email protected] www.jewelhomecare.co.uk www.carechoices.co.uk Care with compassion, respect, innovation, dignity and wisdom With so many • Find care providers quickly Prestigious Homecare is a premier home care and easily provider dedicated to the services we provide providers to choose and recognised for our passion and commitment • Search by location and from, where do you to serve. We provide person-centred care, to care need promote dignity and to enhance quality of life. start? • Information on care quality Domiciliary Care • Live In Care • • Links to inspection reports Respite Care • Dementia Care • End of Life Care and more... • Additional information, photos and web links • Brochure requests T: 0116 224 2730 E: [email protected] W: www.prestigioushomecare.co.uk

28 Search for care at www.carechoices.co.uk to find support in your area Home care providers Advertisers are highlighted

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Visit www.carechoices.co.uk for further assistance with your search for care 29 Next Care is a Domiciliary care provider offering Home Care support in Leicester. Some of the areas covered are LE1, LE2, LE4 and LE5. Our team of professional, committed, friendly and well trained carers Panashe Home Care Services is a medium are proud to offer a range of services including: sized, family run organisation which Personal Care • Domestic & Shopping services • Night & Day Care provides care and support for people living in their own home. All our care We are a multicultural company with health care workers speaking givers are fully trained and passionate different languages such as: English, Gujarati, Kutchi, Hindi, Punjabi about what they do. and Portuguese. At Panashe we strive to make a difference For more information, please don’t hesitate to contact us in people’s lives by listening and ensuring that people do not have to change their lifestyles to 0116 241 7425 www.nextcare.org.uk receive care. Instead our Team goes the extra mile to meet people 07597 640 540 [email protected] receiving care at their point of need. We care because we love to care, there is no place like home. Panashe Care specialises in a full range of care services to include: Quality care when you need it Live In care Companionship and Personal care Dementia care Wyville Home Care has been established as a company Medication prompting Learning Disability care dedicated to provide high quality and user centred care services. Led by a director who has over 11 years care management Shopping End of Life champions experience and is fully qualified to administer all training required to our Domestic support care staff, which allows us to provide quality services and care to meet your loved ones needs and requirements. For more information, contact us: We provide the following services: 0116 266 9996 • 0116 2697583 Person centred care • Dementia care • Companionship • Respite and holiday care • Home care services and much more 07468 490 972 Telephone: 07798 737561 • 0116 279 5104 panashehomecareservice.co.uk Email: [email protected] [email protected]

T: 01455 290257 E: [email protected] Tell us what Village Homecare’s aim and goal is to help our service users achieve the best quality of care possible. We understand that one solution does not fit you think every situation so we take the time to get to know our service users and listen and learn about each individuals needs and preferences. What have you This enables us to develop a found useful? personalised care plan that maximizes the service users independence and dignity. What could we do better? UK TOP CARE LTD Your Care is Our Priority Share your UK Top Care is a domiciliary care agency providing a range feedback of top quality care services in the comfort of your own home: Take our five • Home Care • Personal Care minute survey • Live in Care • Respite Care • Palliative Care • Medication www.carechoices.co.uk/reader-survey • Hospital Discharge • Domestic Care For more information please dont hesitate to contact us: Tel: 01162 330092 • Mobile: 07913 301999 Email: [email protected]

30 Search for care at www.carechoices.co.uk to find support in your area Home care providers continued Advertisers are highlighted

Alliance SC Ltd B-Hope and Care Services Ltd Leicester Leicester Tel: 0116 279 5185 OP D PD LDA MH SI YA AD Tel: 07707 508543 OP D PD SI YA Web: www.alliancesc.co.uk Bait’ul Care Ltd Alpha-Imperial Private Ltd Leicester Leicester Tel: 0333 772 0827 OP Tel: 0116 319 6239 OP D PD LDA MH SI YA Barclay Services Web: www.alpha-imperialcare.co.uk Leicester Always Take Care Ltd Tel: 0116 368 0914 OP LDA YA Oakham Bateleur HC Ltd Tel: 01572 869138 OP Leicester Web: www.alwaystakecare.co.uk Tel: 0116 326 0380 OP D PD LDA MH SI YA Amicare House BCML Health Ltd Leicester Leicester Tel: 0116 260 1747 OP D PD LDA MH SI Tel: 0116 246 4859 OP D PD LDA MH SI YA Web: www.amicare.org.uk Web: www.bcmlhealth.com Apollo Care & Support Ltd Beaumont Business Enterprise Leicester Leicester Tel: 0116 208 1212 OP D PD LDA MH SI YA AD Tel: 0116 478 3433 OP D PD YA Web: www.apollo-care-support.co.uk Web: www.pro-help.co.uk Arch Domiciliary Care Services Ltd Best Deal Care Ltd Leicester Leicester Tel: 0116 326 0167 OP D PD LDA MH SI YA AD Tel: 0116 429 9934 OP D PD LDA YA Web: www.arch-futures.org Web: www.bestdealcare.co.uk Ashlands Mews Bi Flexi Support Ltd Leicester Advert pages 52 & 53 Leicester Tel: 0116 270 6634 PD LDA MH YA Tel: 0116 282 5012 OP D PD LDA MH SI YA Web: www.prime-life.co.uk Blue Arch Homecare Leicester Aspire UK Tel: 07557 774723 OP D PD SI YA Leicester Advert page 20 Web: www.bluearchhomecare.co.uk Tel: 0116 262 1999 OP D PD LDA MH SI YA AD Bluebird Care (Leicester) Web: www.aspireuk.co.uk Leicester Athena Care Ltd Tel: 0116 217 1405 OP D PD LDA MH SI YA AD Leicester Web: www.bluebirdcare.co.uk/leicester Tel: 0116 287 0077 D LDA MH YA Bluebird Care (Market Harborough and Oadby) Web: www.athenacare.co.uk Leicester ATIPA Healthcare Group Ltd – Leicester Tel: 0116 271 8222 OP D PD LDA SI YA Leicester Web: Tel: 07908 009626 OP D PD LDA MH SI YA www.bluebirdcare.co.uk/market-harborough-oadby Authentic Kare Company Ltd – 8 Wyndham Close Bluebird Care (Peterborough & Rutland) Leicester 16 Wharf Road, Stamford PE9 2EB Tel: 0116 292 7274 OP D PD LDA MH SI Tel: 01780 480881 OP D PD LDA SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 31 Home care providers continued Advertisers are highlighted

Bluebirdcare Ltd / Loughborough & Brockshill Woodlands Ashby-de-la-Zouch Oadby Advert pages 52 & 53 Loughborough Tel: 0116 271 6014 OP D PD Tel: 01509 815869 OP D PD LDA MH SI YA Web: www.prime-life.co.uk Web: www.bluebirdcare.co.uk Burbage Homecare Ltd Blue Ribbon Care (Leicestershire and Rutland) Hinckley Market Harborough Tel: 01455 239435 OP D PD SI YA Tel: 01858 827092 OP D LDA MH SI YA AD Business Box, Leicester (Paradise Hope Ltd) Web: www.blueribboncare.org.uk Leicester Bluewood Healthcare Tel: 0116 279 5141 OP D PD LDA MH SI YA AD Leicester Cairbairz Ltd – Leicester Tel: 0116 255 8866 OP D PD LDA MH Enderby Web: www.bluewoodhealthcare.co.uk Tel: 0116 284 9889 OP D PD LDA SI YA Web: www.cairbairz.co.uk Bluewood Recruitment Ltd – Loughborough Loughborough Care 4 U – 466 Melton Road Tel: 0116 255 8866 OP D PD LDA MH YA Leicester Tel: 0116 266 1800 OP D PD LDA MH SI YA BM Care Management Solutions Ltd Web: www.care4u-ltd.co.uk – 1A West Street Leicester Care at Home (Midlands) Ltd Tel: 01455 846343 OP PD LDA MH SI YA Ratby Web: www.bmcmsolutions.co.uk Tel: 0843 289 1197 OP D PD LDA SI YA AD Web: www.careathomemidlands.co.uk Bonney Care Agency Leicester Carelink Healthcare Professionals Ltd Leicester Tel: 0116 232 2021 OP D PD LDA MH SI YA Web: www.bonneycare.co.uk Tel: 0116 251 3373 OP D PD LDA MH SI YA Web: www.carelinkhealthcare.co.uk Bosworth Homecare Administrative Offices Caremark – Charnwood Nuneaton Loughborough Tel: 01455 292648 OP D PD LDA MH SI YA Tel: 01509 643434 OP D PD LDA MH SI YA AD Web: www.bosworthhomecare.co.uk Web: www.caremark.co.uk Brand Care Caremark Hinckley Bosworth & Blaby Leicester Advert pages 72 & 90 Leicester Tel: 0116 273 6277 OP D LDA MH YA Tel: 0116 429 1100 OP D PD LDA MH SI YA AD Web: www.allagcare.co.uk Web: www.caremark.co.uk Bright Almond Care Ltd Carers Direct Homecare Ltd Leicester Leicester Tel: 07983 920962 OP D PD LDA SI YA Tel: 0116 255 7237 OP D PD LDA MH SI YA AD Web: www.brightalmondcare.co.uk Carewatch (Harborough) Bright Intergrated Care Ltd Market Harborough Leicester Tel: 01858 466999 OP D PD LDA MH SI YA AD Tel: 07876 516109 OP D PD LDA MH SI YA AD Web: www.caremark.co.uk

32 Search for care at www.carechoices.co.uk to find support in your area Home care providers continued

Caring Carers Ltd Community Support Services Leicester Oakham Tel: 07446 984795 OP D PD YA Tel: 01572 722577 OP D PD LDA MH SI YA AD Web: www.rutland.gov.uk Caring Companions Homecare Ltd Leicester Companion Care Agency Tel: 0116 319 2450 OP D PD LDA MH SI YA AD Leicester Web: www.caringcompanionshomecare.co.uk Tel: 07888 694101 OP D PD YA Caring Company Rutland Ltd, The Compassion Care Service Ltd Oakham Loughborough Tel: 07764 235075 OP D PD SI YA Tel: 07903 053069 OP D PD LDA MH YA Web: www.thecaringcompanyrutland.co.uk Creative Care Caring Hands (Domiciliary Care) Ltd Leicester Ashby-de-la-Zouch Tel: 0116 278 0148 LDA MH SI YA Tel: 01530 563300 OP D PD LDA MH SI YA Creative Care (Leicester) Caring Hands Leicester Ltd Leicester Leicester Tel: 0116 246 1425 OP LDA MH YA Tel: 0116 229 3006 OP D PD LDA MH SI YA AD Creative Care Ltd Choice East Midlands (Supported Living) Leicester Market Harborough Tel: 0116 248 7175 OP D PD LDA MH SI YA Tel: 01858 419145 OP LDA YA Creative Support – Leicester Service Web: www.hft.org.uk Leicester Choices Care Ltd Tel: 0116 254 6520 LDA MH Leicester Web: www.creativesupport.co.uk Tel: 0116 268 2982 OP D PD LDA MH SI YA Crewton Care Web: www.choicescare.org Leicester CM Community Care Services Ltd Leicester Tel: 07588 495436 OP YA Leicester Crystal Care Service (Leicester) Tel: 0116 303 3454 OP D PD LDA SI YA Leicester Comfort Bliss Care Ltd Tel: 07481 833399 OP D PD LDA Leicester Web: www.crystalcareuk.com Tel: 0116 279 5000 OP D PD LDA MH SI YA D & H Community Support Ltd Web: www.comfortblisscarelimited.vpweb.co.uk Wigston Comfort Discharge and Reablement Services Tel: 0116 296 6915 OP D PD LDA MH SI YA Private Ltd D R & C Private Home Care Ltd Hinckley Leicester Tel: 01455 633666 OP D PD LDA MH SI YA Tel: 0116 255 5560 OP D PD LDA MH SI YA Web: www.cdrservices.co.uk Web: www.drcprivatehomecare.co.uk Community Careline NWL Ltd Dandelion Home Care Hugglescote Leicester Tel: 01530 262688 OP D PD MH SI Tel: 0116 216 1440 OP D PD MH SI YA Web: www.communitycareline-nwl.co.uk Web: www.dandelionhomecare.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care 33 Home care providers continued

Direct Care Works Ltd Elliott Residential Care Home Leicester Leicester Tel: 0116 262 9332 OP D PD LDA MH SI YA AD Tel: 0116 254 4458 OP D LDA MH SI YA Web: www.directcareworks.co.uk Embraced Care Direct Health (Leicester) Leicester Leicester Tel: 07951 177340 OP D PD LDA MH YA Tel: 0247 646 0890 OP D PD LDA MH SI YA Emma Way Associates Web: www.direct-health.co.uk Leicester Diversity Social Care Ltd Tel: 01664 840730 OP PD YA Leicester Enable Inclusive Support Ltd Tel: 07468 597884 OP D PD LDA MH SI YA AD Leicester Web: www.diversitysocialcare.co.uk Tel: 0116 268 1341 PD LDA MH SI YA Divine Home Care Ltd Web: www.enableltd.co.uk Leicester Enlightened Care Generation Ltd Tel: 0116 268 1341 OP D PD LDA YA Leicester Domiciliary Care Service Tel: 0116 279 5174 OP D PD LDA MH YA Leicester ETA Care Solutions Ltd Tel: 0116 454 5422 OP D PD LDA MH SI YA AD Leicester Domiciliary Care Services (UK) Ltd Tel: 01455 207890 OP PD YA – Knighton Road Web: www.etacaresolutions.co.uk Leicester Evershining Care Services Tel: 0116 270 1602 OP D PD MH SI Web: www.domiciliarycareservices.org.uk Leicester Tel: 0116 262 2175 OP D PD YA Dreisco Care Ltd Web: www.everyshiningcare.co.uk Wigston Tel: 0116 277 1222 OP D PD LDA MH YA Evolving Care Ltd Web: www.dreiscocare.com Leicester Tel: 0116 216 6605 OP D PD LDA MH SI YA AD Dynamic Care Services Ltd Web: www.evolvingcare.co.uk Leicester Tel: 07538 632553 OP D PD LDA MH SI YA Excell Care Services Web: www.dynamiccareservices.com Hinckley Tel: 01455 248570 E&S Care At Home Ltd OP Leicester Exceptional Home Care Tel: 07513 491556 OP D PD YA Lutterworth Tel: 07562 000730 Eagle Care Alternatives Ltd OP D PD SI YA Leicester Family Care Agency Tel: 0116 255 2398 OP D PD LDA MH SI YA AD Leicester Web: www.eaglecarealternativesltd.co.uk Tel: 0116 326 0315 OP D PD LDA MH SI YA AD East Midlands Homecare Ltd Web: www.familycareagency.co.uk Castle Donington Fay Medical Ltd Tel: 01332 813913 OP D PD SI YA Leicester Web: www.eastmidlandshomecare.co.uk Tel: 07960 372345 OP D PD LDA MH SI YA AD

34 Search for care at www.carechoices.co.uk to find support in your area Home care providers continued Advertisers are highlighted

FDS Divine Care Ltd – 29 Glaisdale Close Hartington Road Care Home Leicester Leicester Tel: 07898 140219 OP D PD LDA SI YA Tel: 0116 242 5779 OP D PD LDA MH SI YA AD Fosse Healthcare – Leicester Heartwell House Residential Care Home Leicester Leicester Tel: 0116 279 1600 OP D PD LDA MH SI Tel: 0116 266 5484 OP D LDA MH SI YA Web: www.fossehealthcare.co.uk Help at Home (Danbury Gardens) Fouta Quality Care Ltd Leicester Leicester Tel: 0116 276 5959 OP D PD LDA MH SI YA Tel: 07981 956151 OP D PD LDA MH SI YA Web: www.helpathome.co.uk Freedom Support Help at Home (Oak Court) Market Harborough Leicester Tel: 01858 463546 OP PD LDA MH YA Tel: 0116 277 8441 OP D YA Web: www.freedomsupport.co.uk Web: www.helpathome.co.uk Geraint House Help at Home (St Marys House) Leicester Lutterworth Tel: 0116 276 5971 OP D PD LDA MH SI YA AD Tel: 01455 558986 OP D PD LDA MH SI YA Glee Care Ltd Web: www.helpathome.co.uk Leicester Help at Home Leicester Tel: 07533 119755 OP D PD LDA SI YA Leicester Web: www.gleecare.co.uk Tel: 0116 244 4930 OP D PD LDA MH SI YA Gold Crown Care Services Ltd Web: www.helpathome.co.uk Leicester Helpful Home Care Ltd Tel: 0116 319 4500 OP D PD LDA MH SI YA Leicester Goldfinch Care Agency Private Ltd Tel: 0116 442 2181 OP D PD LDA MH SI YA Oakham Web: www.helpfulhomecare.co.uk Tel: 01572 868921 OP D PD YA Web: www.goldfinchcare.co.uk Helping Hands Homecare Services Leicester Grace Care UK Tel: 0116 283 5698 Leicester OP D PD MH SI YA Tel: 0116 273 3034 OP D PD LDA MH SI YA AD Helping Hands Leicester Web: www.ukgracecare.co.uk Leicester Advert page 28 Tel: 0808 274 2935 Grace Intergrated Care Ltd OP D PD LDA MH SI YA AD Web: www.helpinghandshomecare.co.uk Leicester Tel: 07766 252837 OP D PD LDA MH SI YA Helping Hands Market Harborough Halcyon Days Community Opportunities Ltd Lutterworth Advert page 28 Leicester Tel: 0808 274 2935 OP D PD LDA MH SI YA AD Tel: 07903 102244 OP D PD LDA SI YA Web: www.helpinghandshomecare.co.uk Hales Group Ltd – Leicester Heroic Care Ltd Leicester Hinckley Tel: 0116 260 2181 OP D PD LDA MH SI YA AD Tel: 01455 363121 OP D PD LDA MH SI YA AD Web: www.halescare.co.uk Web: www.heroiccare.com

Visit www.carechoices.co.uk for further assistance with your search for care 35 Home care providers continued Advertisers are highlighted

Hinckley Carer Support Scheme Homepeace Care Hinckley Hinckley Tel: 01455 614655 OP D PD LDA MH SI YA Tel: 01455 233804 OP D PD YA HK Care Consulting Ltd Human Support Group Ltd Leicester – Connaught House Tel: 07882 136154 OP D PD LDA MH SI YA Loughborough Hodman Care Ltd Tel: 01509 642596 OP D PD MH SI YA Leicester Human Support Group Ltd Tel: 0116 319 4944 OP D PD MH YA – Waterside Court Web: www.hodmancare.com Loughborough Holmwood Gardens Domiciliary Care Services Tel: 01509 642597 OP D PD MH SI YA Leicester Advert page 91 Tel: 0116 287 3072 OP D PD LDA MH SI YA Hunters Lodge Web: www.knightonmanorcareservices.co.uk Lutterworth Tel: 01858 880538 OP D PD LDA SI YA Home Instead Senior Care Bosworth Huntsman’s Lodge DCA Tel: 0116 319 2474 OP D PD MH SI YA Leicester Web: www.homeinstead.co.uk/westleicestershire Tel: 0116 232 5229 PD LDA MH Home Instead Senior Care iCall Care Hinckley Leicester Tel: 01455 247979 OP D PD LDA MH SI YA Tel: 0116 212 8558 OP D PD LDA SI YA Web: www.homeinstead.co.uk/hinckley-nuneaton Web: www.icallcare.co.uk Home Instead Senior Care Infinity Care Services Ltd Leicester Leicester Tel: 0116 216 5306 OP D PD LDA MH SI YA Tel: 0203 092 3250 OP D PD LDA MH SI YA AD Web: www.homeinstead.co.uk/ charnwoodloughboroughandcoalville Inheritance Medical Ltd Leicester Home Instead Senior Care Tel: 07941 879466 Lutterworth OP D PD LDA MH SI YA AD Tel: 01455 247100 OP D PD LDA MH SI YA Integrated Crisis Response Service Web: www.homeinstead.co.uk/rugby Leicester Home Instead Senior Care Rugby Tel: 0116 454 5422 OP D PD LDA MH SI YA AD Market Harborough Interpid Care & Support Services Tel: 01858 540317 OP D PD LDA MH SI YA Leicester Web: www.homeinstead.co.uk Tel: 07802 783568 OP D PD LDA MH SI YA AD Home Straight Partnership Ltd Web: www.interpidcare.com Oakham Jakaranda Care Tel: 01572 722590 OP D PD LDA MH SI YA Web: www.home-straight.co.uk Leicester Tel: 07555 189197 Homecare Assessment and Reablement Team OP LDA MH YA (HART) Leicestershire JaMax Homecare Leicester Loughborough Tel: 0116 305 4978 OP D PD LDA MH SI YA AD Tel: 01509 557081 OP D PD LDA MH SI YA

36 Search for care at www.carechoices.co.uk to find support in your area Home care providers continued Advertisers are highlighted

Jewel Care Lifeways Community Care Ltd (Leicester) Leicester Advert page 28 Leicester Tel: 0116 279 5041 OP D PD MH YA Tel: 07805 408704 OP D PD LDA MH YA Web: www.jewelhomecare.co.uk Lily Mae Homecare Ltd June Home Care Ltd Deeping St. James – Loughborough & Charnwood area Tel: 01778 218157 OP D PD YA Loughborough Luminary Care Ltd Tel: 01509 351001 OP D PD Loughborough Web: www.junehomecare.org Tel: 07961 721053 OP D PD MH SI YA Kare Plus Loughborough MacIntyre Leicester LifeLong Learning Loughborough Leicester Tel: 01509 642070 OP D PD LDA MH SI YA AD Tel: 0116 270 2697 LDA Web: www.kareplus.co.uk/Loughborough Web: www.macintyrecharity.org Kingfisher Care (Midlands) Ltd Medacs Healthcare – Leicester Hinckley Leicester Tel: 01455 616493 OP D PD SI YA Tel: 0116 264 3922 OP D PD LDA MH YA Web: www.kingfishercare.wixsite.com/care Web: www.medacs.com Kirby Care Ltd MELM Care Solutions Leicester Leicester Tel: 07596 922667 OP YA Tel: 07786 261952 OP D PD MH SI YA AD Knighton Manor Ltd Melton Care Services Leicester Wigston Tel: 0116 244 8455 OP D PD LDA MH YA Tel: 0116 464 5760 OP D PD LDA MH SI YA AD Kris Carers Ltd Web: www.meltoncareservices.co.uk Leicester Melton Care Services Ltd Tel: 0116 243 6483 OP D PD LDA MH SI YA AD Melton Mowbray Web: www.kriscarersltd.co.uk Tel: 01664 569943 OP D PD LDA MH SI YA AD Lansdowne House – Leicester Web: www.meltoncareservices.co.uk Leicester Melton Mencap Tel: 0116 299 2233 OP Melton Mowbray Web: www.ageuk.org.uk/leics Tel: 01664 564237 OP PD LDA SI YA Learning Support Centre, The Web: www.melton-mencap.org.uk Leicester Melton Supported Living Service Tel: 0116 207 8621 PD YA Melton Mowbray Web: www.learningsupportcentre.com Tel: 0116 305 5652 PD LDA MH SI YA Leicester Jamaica Community Service Group Web: www.leics.gov.uk – Caribbean Court Mercie Grace Care Leicester Leicester Tel: 0116 251 2224 OP Tel: 0116 319 3033 OP D PD LDA MH YA Leicestershire Community Support Scheme Meridian Health and Social Care – Hinckley Loughborough Hinckley Tel: 01536 411415 OP D LDA YA Tel: 01455 616663 OP D PD LDA MH SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 37 Home care providers continued Advertisers are highlighted

Meridian Health and Social Care – Leicester New Horizon Care Leicester Market Harborough Tel: 0116 254 1275 OP D PD LDA MH SI YA Tel: 01536 762332 OP D PD LDA MH SI YA AD Mi Life Care Services Ltd Web: www.NewHorizonsCare.co.uk Leicester Newcross Healthcare Solutions Ltd Tel: 0116 269 8834 OP D PD LDA MH SI YA (East Midlands Service) Web: www.milifecareservices.com Leicester Micare Tel: 0116 298 8192 OP D PD LDA MH SI YA Oakham Next Care Ltd Tel: 01572 758341 OP D PD LDA MH SI YA AD Leicester Advert page 30 Web: www.rutland.gov.uk Tel: 0116 241 7425 OP D PD LDA YA Mill Farm Web: www.nextcare.org.uk Market Harborough Onduty 24 Ltd Tel: 01858 540317 OP D PD LDA MH SI YA Leicester Mosaic: Shaping Disability Services Tel: 0116 276 5916 OP PD LDA MH YA Leicester Web: www.onduty24.co.uk Tel: 0116 231 8720 OP D PD LDA MH SI YA Web: www.mosaic1898.co.uk Panashe Home Care Services Ltd Leicester Advert page 30 MTM Care Services Ltd – Leicester Leicester Tel: 0116 266 9996 D PD SI AD Web: www.panashehomecareservice.co.uk Tel: 0116 254 5926 OP D MH YA Murray Healthcare Services Ltd Passion Healthcare Ltd Leicester Leicester Tel: 07449 705355 OP D PD MH SI YA Tel: 0116 212 7942 OP D PD LDA MH SI YA N.I.S.E. Nursing Ltd – Leicester Pathfinders Community Support Ltd Leicester Leicester Tel: 0845 124 9200 OP PD LDA MH SI YA Tel: 0116 367 8144 OP D PD LDA MH SI AD Web: www.nise.co.uk Personal Touch Care Ltd NAS Community Services (East Midlands) Loughborough Leicester Tel: 01509 768050 OP D PD LDA MH SI YA AD Tel: 0116 258 1841 LDA Web: www.personaltouchcare.org.uk Web: www.autism.org.uk Personalized Care Nationwide Care Services (Leicester) Hinckley Leicester Tel: 01455 363700 D PD LDA MH SI YA Tel: 0116 344 0440 OP D PD LDA MH YA Web: www.personalized-care.co.uk Web: www.nationwidecare.org New Hope Care Leicester PM’S ResCare Ltd Wigston Leicester Tel: 0116 288 6974 OP D PD LDA MH YA AD Tel: 07973 860446 OP PD YA New Hope Care Rutland Practical Care Solutions Ltd Oakham Leicester Tel: 0121 552 1055 OP D PD LDA MH SI YA AD Tel: 07446 123745 OP D PD LDA MH YA

38 Search for care at www.carechoices.co.uk to find support in your area Home care providers continued Advertisers are highlighted

Precious Hope and Home Care Ltd Purple Heart Health Care Leicester Leicester Tel: 07736 950090 OP D PD LDA MH SI YA AD Tel: 0116 348 3124 OP D LDA MH YA Web: www.precioushopecare.co.uk Web: www.purplehearthealthcare.co.uk Premium Home Care Services Ltd Qualitywatch Care Services Ltd Leicester Leicester Tel: 0116 319 2474 OP D PD MH SI YA Tel: 07411 306269 D PD LDA MH SI AD Prestige Care 247 Ltd Raageh Care Ltd – 91 Crafton Street Leicester Advert page 28 Leicester Tel: 0116 484 9409 Tel: 01455 363500 OP D PD LDA YA AD OP D PD LDA MH SI YA AD Web: www.prestigecare247.co.uk Radfield Home Care Stamford, Peterborough & Rutland Prestige Nursing – Leicester Stamford Ashby-de-la-Zouch Tel: 01780 755722 OP D PD MH SI YA Tel: 01530 415000 OP D PD LDA MH SI YA AD Web: www.prestige-nursing.co.uk Rehoboth Health and Home Care Ltd Leicester Prestige Social Care Services Ltd – Leicester Tel: 07799 194858 Leicester OP D PD LDA SI YA AD Web: www.rehobothcare.co.uk Tel: 07908 785659 OP D PD LDA MH SI YA AD Web: www.prestigescs.co.uk Reign Supreme Care Services Ltd – Leicester Leicester Prestigious Homecare Tel: 0116 268 1341 OP D PD LDA SI YA AD Wigston Advert page 28 Web: www.reignsupremecare.co.uk Tel: 0116 224 2730 OP D PD LDA MH SI YA Web: www.prestigioushomecare.co.uk Reliance Community Care Ltd Leicester Private Home Care UK Ltd (Leicester) Tel: 07891 778646 OP D PD LDA MH SI YA AD Leicester Web: www.reliancecommunitycare.com Tel: 0333 577 5077 OP D PD LDA MH SI YA AD Web: www.privatehomecareuk.com RHS24 Care Registered Office Leicester Prospects Healthcare Ltd Tel: 0116 319 5972 OP YA Leicester Web: www.rehoboth24.co.uk Tel: 07718 698506 OP LDA MH YA AD Rising Care Services Ltd Provision Care Ltd Leicester Leicester Tel: 0116 254 0175 OP D PD LDA MH SI YA AD Tel: 07834 405317 OP D PD LDA MH SI YA AD Web: www.risingcare.co.uk Pure Care Support Ltd – Suite 3-2 Roseleigh Day Care Leicester Hinckley Tel: 0116 254 9450 OP D PD LDA MH SI YA Tel: 07909 795950 OP PD LDA MH SI YA Web: www.purehomecare.co.uk Web: www.roseleighdaycare.co.uk Purple Care RT-Care Solution Ltd – Main Office Hinckley Leicester Tel: 01455 886406 OP D PD LDA MH YA Tel: 07863 667722 OP D PD LDA MH SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 39 Home care providers continued Advertisers are highlighted

Rutland Cottages Skelton Court Oakham Advert pages 52 & 53 Leicester Tel: 01572 722350 OP Tel: 0116 261 0663 OP D PD LDA SI YA Web: www.prime-life.co.uk Web: www.sanctuary-supported-living.co.uk Rutland House Smith Crescent Supported Living Service Loughborough Coalville Tel: 01530 815887 Tel: 07888 827656 OP D PD SI YA PD LDA MH SI YA Web: www.rosecarolinecare.co.uk Web: www.leics.gov.uk Rutland House Community Trust Snowdrop Homecare Rutland Ltd Oakham Oakham Tel: 01572 756707 OP D PD SI YA Tel: 01572 771001 OP D PD LDA SI YA Web: www.snowdrophomecarerutland.co.uk Web: www.rutlandhousecommunitytrust.co.uk Sova Healthcare – Leicester Saint Care Agency Leicester Leicester Tel: 0116 270 9807 Tel: 07736 636098 OP D PD LDA MH SI YA PD LDA MH SI YA Web: www.sovahealthcare.co.uk Web: www.saintscareltd.co.uk Spirit Home Care Salus Care Group Leicester Leicester Tel: 0116 266 0099 Tel: 01455 817444 OP D PD LDA MH SI YA OP D SI YA Web: www.spirithomecare.co.uk Select Care Services Ltd – 109 Coleman Road Stables Mauricare Ltd, The Leicester Leicester Tel: 0116 276 1111 OP D PD LDA MH SI YA Tel: 0116 225 1632 OP D PD LDA MH SI YA AD Web: www.selectcareservices.co.uk Web: www.mauricare.com Sensitive Care Solutions Ltd Storm Homecare Ltd Leicester Leicester Tel: 0116 296 3830 OP D LDA MH YA Tel: 0116 253 8601 OP D PD LDA MH SI YA Web: www.dreproperties.co.uk Support & Connections Office Serenity Inmind Melton Mowbray Leicester Tel: 01664 424044 OP PD LDA MH YA Tel: 07841 989614 OP PD LDA MH SI YA Web: www.supportandconnections.co.uk Web: www.serenityinmind.co.uk SureCare Charnwood and Rushcliffe Seven Steps Healthcare Ltd – Leicester Loughborough Leicester Tel: 01509 260001 OP D PD LDA SI YA Tel: 0116 319 1600 OP D PD LDA MH SI YA AD Web: www.surecare.co.uk/charnwood/ Shalom Home Care Ltd SureCare Leicester Leicester Leicester Tel: 0116 276 5935 OP D PD LDA MH SI YA Tel: 0116 296 1432 OP D PD LDA SI YA Web: www.shalomhomecare.co.uk Web: www.surecare.co.uk/leicester Shepshed Carers Ltd Sycamore Court Loughborough Leicester Tel: 01509 505243 OP D PD LDA MH SI AD Tel: 0116 283 3146 OP LDA MH YA Web: www.shepshedcarers.co.uk Web: www.sanctuary-supported-living.co.uk

40 Search for care at www.carechoices.co.uk to find support in your area Home care providers continued Advertisers are highlighted

Synergy Homecare Vale Care Ltd Leicester Melton Mowbray Tel: 0116 403 0070 OP D PD LDA MH SI YA Tel: 07581 128339 OP D PD SI YA Web: www.synergy-homecare.co.uk Velvet Glove Care Ltd Tailormade Healthcare Corby Leicester Advert inside front cover Tel: 01536 201100 OP D PD SI YA Tel: 0116 216 0286 OP D PD LDA MH SI YA Victory Care Ltd Web: www.tailormadehealthcare.co.uk Leicester TLR Health Care Services Ltd – 180 Surrey Street Tel: 0116 254 9174 OP D PD LDA MH SI YA Leicester Village Homecare Tel: 0116 216 6362 OP D PD LDA MH YA Leicester Advert page 30 TML Care Solutions Ltd Tel: 01455 290257 OP D PD LDA MH SI YA AD Market Harborough Vision Homecare Tel: 01858 432751 OP MH YA Leicester Advert page 46 Web: www.tmlcare.co.uk Tel: 0116 367 3875 OP D PD LDA MH YA Total Community Care Web: www.visionhomecare.org Leicester Voyage (DCA) Leicestershire Tel: 01858 469790 PD Hinckley Web: www.totalcommunitycare.co.uk Tel: 01455 615061 OP PD LDA MH YA Web: www.voyagecare.com Tsuri Care, The Hinckley Waterlees Supported Living Service Tel: 07958 278997 OP D PD LDA MH YA Wigston Tel: 0116 305 6753 PD LDA MH SI YA UK Care Staffing Web: www.leics.gov.uk Leicester Waters End Tel: 0116 251 7959 OP D PD LDA MH YA Leicester UK Care Team Ltd Tel: 07976 150345 OP PD LDA MH YA Leicester Welland Place Tel: 0116 444 3333 OP D PD LDA MH SI YA Market Harborough Web: www.ukcareteam.com Tel: 01858 412060 D PD MH SI UK Instant Services Ltd – Leicester Web: www.mha.org.uk Leicester Wellbeing and Support Ltd Tel: 0330 113 8011 OP PD LDA MH YA Leicester Web: www.instanthealthcareuk.co.uk Tel: 0116 236 5220 OP D PD LDA MH SI YA UK Top Care Ltd Wellbeing Homecare Services Ltd Leicester Advert page 30 Leicester Tel: 0116 233 0092 OP D PD LDA MH SI YA Tel: 01332 987878 D PD LDA MH SI Universal Care Services Hinckley Westminster Homecare Ltd (Leicester) Hinckley Leicester Tel: 0247 637 1197 OP D PD LDA MH SI YA Tel: 0116 276 9056 OP D PD LDA MH SI YA AD Web: www.universalcareservices.co.uk Web: www.whc.uk.com

Visit www.carechoices.co.uk for further assistance with your search for care 41 Home care providers continued Advertisers are highlighted

WHM Work Connections Supported Living Office Your Independence Matters Ltd Leicester Leicester Tel: 01509 812004 OP PD LDA MH SI Tel: 0116 216 6443 OP D PD LDA MH SI YA AD Web: www.workconnections.co.uk YourLife (Glen Parva) Woodleigh Healthcare Ltd Leicester Leicester Tel: 0116 247 7533 OP D PD Tel: 0116 243 6199 OP D LDA SI YA Web: www.yourlife.co.uk Wyville Home Care Services Ltd Yourlife (Market Harborough) Leicester Advert page 30 Market Harborough Tel: 0116 279 5104 OP D PD MH SI YA AD Tel: 01858 433453 OP D PD SI Your Choice Care Ltd – Office Yourlife (Oakham) Leicester Oakham Tel: 07491 977283 OP D PD LDA MH SI YA Tel: 01572 720057 OP D PD SI

There is a range of housing options that combine run by housing associations, the local authority, independent living in a home of your own with voluntary organisations or private companies. security of tenure, along with care services Properties may be available for rent, mixed tenure arranged according to need. Schemes may be or to purchase.

Extra Care housing Extra Care housing (sometimes called assisted living much or as little as you wish. Some larger Extra or retirement living) is similar to sheltered/warden- Care housing schemes may have facilities such as a assisted housing, but with the additional reassurance hairdresser, hobby room, restaurant and health and that there are staff on site 24 hours a day, seven days fitness facilities. a week in the event of a crisis or urgent need. If you live in Leicestershire, you may wish to Each self-contained flat or bungalow is designed to arrange Extra Care housing privately. The Housing be user-friendly and will usually have: Care website offers comprehensive advice about Extra Care schemes, as well as a search function • a kitchen, bathroom, bedroom and living room; allowing you to locate schemes across the • adaptations, such as handrails, a level-access country. Visit www.housingcare.org shower and lower worktops for wheelchair users; and For more information on Extra Care schemes visit • alarms throughout, to call for help in an www.leicestershire.gov.uk/adult-social-care- emergency. and-health/supported-accommodation-and- care-homes/extra-care-housing Many schemes include a range of facilities and Alternatively, you may prefer to seek assistance activities which are aimed at supporting your health, from your local district or borough council (see wellbeing and leisure interests. You can join in as

42 Search for care at www.carechoices.co.uk to find support in your area page 106 for contact details). Web: www.leicester.gov.uk/health-and-social- care/adult-social-care For residents in Leicester City and Rutland, contact adult social care. Rutland County Council Tel: 01572 758341 Leicester City Council Email: [email protected] Tel: 0116 454 1004 Web: www.rutland.gov.uk/my-services/health- Email: [email protected] and-family/adult-social-care

Sheltered or warden-assisted housing Sheltered (or retirement) housing is provided by local A scheme manager is either based at the site during council housing departments and housing associations office hours or visits regularly. Many sheltered for older people who would like to remain independent housing schemes also have communal lounges, but prefer the added security and reassurance of a laundry facilities, lifts, door entry systems and scheme manager and an alarm call service. specially adapted facilities.

Supported Living Supported Living is a term generally used to of self-contained flats on the same site, shared describe situations in which people (often adults accommodation, and Extra Care housing. The with a learning disability or mental health condition) individual, a private landlord, a housing association, rent their home, and their personal care or support a local authority or a charity may own the property. is arranged separately. This means they can change their support without having to move or move and Supported Living refers to the way in which take the same support with them. People have accommodation and support are organised, rather greater security of tenure and can claim a wider than the amount of support. This will be tailored to range of welfare benefits than in residential care. individual need and can include access to support 24 hours a day if assessed as necessary, although many Supported Living can be delivered in a range of people do not require this – particularly with the use settings, including individual flats or houses, clusters of assistive technology (discussed on page 11).

Shared Lives Shared Lives is a care service for adults with learning become-a-shared-lives-carer or physical disabilities and for older people. It is family-based care provided by individuals and Leicestershire County Council families. Shared Lives carers are local people Tel: 0116 305 8133 recruited and trained to make sure they have the Email: [email protected] right qualities to provide care and support. If you are Web: www.leicestershire.gov.uk/adult-social- interested in becoming a shared lives carer, please care-and-health/working-in-care/become-a- refer to the contact details here. shared-lives-carer Leicester City Council Tel: 0116 454 3740 Email: [email protected] Web: www.leicester.gov.uk/health-and-social- care/adult-social-care/what-support-do-you- need/learning-working-and-volunteering/

Visit www.carechoices.co.uk for further assistance with your search for care 43 Specialist services

Learning disability and autism If you, or someone you know, has a learning individually for more details but usually, visitors disability or autistic spectrum disorder, you may are welcome to attend board meetings, held be eligible for support from your local council. To every few months, to share their views and access this support, you can request an assessment experiences. of your care and support needs. The council may also provide you with information and advice about Leicester City what support is available in your local community or Web: www.leicester.gov.uk/health-and-social- from other services. care/adult-social-care/help-shape-our-care/ learning-disability-partnership-board Councils work to make sure that people with learning disabilities have: Leicestershire • access to the healthcare they need and the Tel: 07712 321554 support they want to live healthy lives; Email: [email protected] • support to enter into employment, training or Web: www.betterlives.org.uk voluntary opportunities; Rutland • the choice to form friendships and relationships Tel: 01572 722577 within the local community; and Email: [email protected] • the confidence to live independently as possible Web: www.rutlandpartnershipboard4u.net and achieve their potential. Leicestershire Autistic Society Councils aim to support people to remain A voluntary organisation providing support, independent in their own homes wherever possible, information and advice to families and but if you need to move somewhere with care and professionals supporting people with Autism in support, you might like to consider other housing Leicester, Leicestershire and Rutland. options, see page 42. Tel: 0116 291 6958 Email: [email protected] You can also explore mychoice.leicester.gov.uk in Web: www.leicestershireautisticsociety.org.uk Leicester, www.leicestershire.gov.uk/lisd in Leicestershire or ris.rutland.gov.uk in Rutland. Leicestershire Down’s Syndrome Group This group is associated with the national charity If your needs are such that you require support in a the Down’s Syndrome Association and works care home, this Directory contains a list of all care to provide a far-reaching support and advice homes in Leicester, Leicestershire and Rutland. Any network to families across Leicestershire. learning disability providers are denoted with LDA. Tel: 07595 821127 Email: [email protected] You may also find the organisations listed here Web: www.leicesterdownsgroup.co.uk useful. Mencap Learning Disability Partnership Boards Supporting people with learning disabilities to feel These are groups of people working to improve valued equally, listened to and included. the lives of people with learning disabilities Tel: 0808 808 1111 and those that support them in Leicester, Email: [email protected] Leicestershire and Rutland. Contact each board Web: www.mencap.org.uk

44 Search for care at www.carechoices.co.uk to find support in your area Scope Offers free, impartial and expert information, advice and support to disabled people and their families. Tel: 0808 800 3333 (Monday to Friday, 8.00am to 7.00pm; and Saturday to Sunday, 10.00am to 6.00pm). Email: [email protected] Web: www.scope.org.uk

Mental health If you are worried about your mental health, it’s Mental Health Matters important to remember that you aren’t alone. This service is for people living in Charnwood, Lots of people have issues with their mental Hinckley and Bosworth, Melton, North West health and there’s help and advice available in Leicestershire districts and Rutland. Leicester, Leicestershire and Rutland to support Tel: 0300 323 0189 you. Email: [email protected] Web: www.mentalhealthmatters.com Your GP should be your first point of contact if you want confidential advice or services, or you can My Mind Matters (Voluntary Action South contact one of the organisations listed here for free Leicestershire (VASL) help and support. This service covers the Harborough district. Tel: 01858 411383 Email: [email protected] Leicestershire Mental Health Advocacy and Web: Information (LAMP) www.vasl.org.uk/our-projects/my-mind-matters An independent voluntary organisation promoting good mental health for everyone in Leicester, Turning Point Leicestershire and Rutland. If you’re an adult living in Leicestershire or Tel: 0116 255 6286 Rutland, mental health crisis support is available Email: [email protected] through a helpline service. Web: www.lampadvocacy.co.uk Leicestershire Life Links Richmond Fellowship Tel: 0808 800 3302 This service covers Blaby, Oadby and Wigston Email: districts and Leicester City. [email protected] Tel: 0800 023 4575 Email: Leicestershire.Lifelinks@ Rutland richmondfellowship.org.uk Tel: 0330 303 6000 Web: www.rflifelinks.co.uk Email: [email protected]

Sensory impairments If you’re worried about your sight and or hearing, If you are referred to a sight or hearing specialist, you should arrange an appointment with your GP, you may be contacted by Vista, a local charity who will be able to provide advice and guidance or working with children and adults affected by sight signpost you to local services. Depending on the loss in Leicester, Leicestershire, and Rutland. Vista extent of your sensory loss, your GP may refer you maintain a register of people who are blind or to a specialist. deafblind and can discuss the resources that are

Visit www.carechoices.co.uk for further assistance with your search for care 45 0116 367 3875 • 07570 105047 We’re here to [email protected] care for you www.visionhomecare.org

At Vision Homecare we thrive in making ambitions are achieved when they are in our people's lives better and want to empower care. people to take control of their lives. This is We seek to rehabilitate back into the why we mainly focus on caring for those community those who are eventually able to seeking supported living, residential care, live on their own and be able to look after and domiciliary care around the East themselves. We also recognise that peoples Midlands. needs may change from time to time which is We create environments where the residents why we are also very flexible and responsive can feel at home and where our staff can give in our support to ensure that our clients the best care and support to our residents. always receive the best care possible. Our Support Understanding Our well trained staff team are work hard We provide different kinds of support and everyday to ensure that each individuals accommodation which allow us to make sure ambitions and goals are met. With this that we provide the right support package person centred approach, it ensures that and the right accommodation depending on each individual in our care is always our each individual’s needs. This also allows our top priority. staff to support residents with a broad range of mental health conditions and learning We also recognise the complexities of each disabilities, specific to their needs. Our long individuals distinct needs right from the term goal is for those who are eventually assessment stage which allows us to place able to live in the community, on their own, our clients in the right suitable support can do so with confidence. We are also very enviroment and accomodations. At the same flexible in our support as we understand that time we ensure that their future goals and needs can change as time goes on.

Live Safe and Well Avery Healthcare is a leading and award winning national care provider offering residential, respite and dementia care.

• Nutritionally balanced seasonal menus • Spacious, beautifully decorated bedrooms • A warm and friendly environment to make new friends • Stimulating schedule of daily activities and entertainment • Safe visits for family and friends • Highly trained staff teams

For the best in Leicestershire, look no further.

Hinckley House South Lodge Hinckley | 0116 4042025 Leicester | 0116 4042026 averyhealthcare.co.uk

46 Search for care at www.carechoices.co.uk to find support in your area available to support you, including: You can search for other local sensory services by exploring mychoice.leicester.gov.uk in Leicester, • assessment and rehabilitation; www.leicestershire.gov.uk/lisd in Leicestershire or • deafblind reablement; ris.rutland.gov.uk in Rutland. You could also contact the organisations listed below. • transcription services;

• sensory impairment awareness training; Leicester Deaf Action Group, The (LDAG) • primary school health care programme; and Organises weekly sessions for deaf people in Leicester, Leicestershire and Rutland. The group • digital vision services. also offers a general information service, free letter translation and social activities. Alternatively, if you or someone you know is starting 12 Frog Island, Leicester LE3 5BG to experience sensory loss, Vista’s staff can provide Tel: 0116 253 2571 you with information and support to help you maintain a fulfilled life. Sense Offers free and impartial information about Vista complex sensory and communication needs, Tel: 0116 249 8839 • Email: [email protected] including deaf blindness. Web: www.vistablind.org.uk Tel: 0300 330 9256 (including text relay). Email: [email protected] Equipment to support you with everyday tasks Web: www.sense.org.uk If you’re having difficulties as a result of your impairment, there’s a wide range of equipment, You can also contact your local council for a care technology and gadgets you can get such as alarms, and support assessment if you have additional sensors, adapted telephones, television loops and needs, see page 14 for contact details. grab rails. See page 8 for more information.

Advocacy Advocates can give advice, support and information make decisions for you, but to help you express your to people of any age. They help you to voice views and make your own fully informed decisions. your concerns and guide you through difficult or Councils have a legal obligation to provide an challenging times. advocate to you if you need one at any stage of your care and support planning with them, provided you If you have substantial difficulty in understanding meet the criteria set out in this section. and making decisions about your care and support and you don’t have an appropriate person to speak For details of organisations that can provide on your behalf, your local council may arrange for advocacy services in Leicester, Leicestershire and a free independent, advocacy service if you meet Rutland, see pages 104 and 107 respectively. certain criteria. If you don’t meet these criteria, you can arrange to have an advocate at your own cost.

You should consider using the services of an advocate if you feel unsure or concerned when you are faced with making an important decision about your care or support.

Advocates are not there to tell you what to do or to

Visit www.carechoices.co.uk for further assistance with your search for care 47 SupporSupported byby

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501076_PHE_NHS_SWTW_A4_Poster_V1_LTHC_CP_AW_3_a.indd 1 07/09/2018 17:09 Planning for end of life Although the subject of dying is often painful to the co-ordination and communication between SupporSupported byby contemplate, planning for the end of life can be a different organisations involved in providing care for good way to share your wishes and help your family someone near the end of their life. to know what you would like. Good planning for all your needs should mean that you can convey your Planning for your funeral wishes if you want to, including where you would While you are thinking about the future, you may like to die. You may wish to remain in your own home want to consider writing down your wishes for your or care home in your last days and not be admitted funeral. This can help to alleviate pressures on your to hospital. family. They may appreciate knowing your wishes and that they can make sure they are considered at The ‘Dying Matters’ website has lots of information your funeral. By detailing your wishes, your family helping you to talk about this sensitive subject with can be comforted by the fact that they don’t need your family. Visit www.dyingmatters.org to make all the decisions about what you would have liked or wonder whether they are making the When choosing a care service, you should consider right choices. Things to consider are included in ‘My its end of life care philosophy and policies. Enabling Funeral Wishes’, a form produced by Dying Matters people to die in comfort and with dignity is a core and the National Association of Funeral Directors. part of providing care. The way care professionals Visit www.dyingmatters.org/page/my-funeral- approach the process will be incredibly important wishes for you, your family and carers. DDoo youyou have?have? You do not have to instruct a funeral director, but The service should have an open approach to end of if you do, ensure that the director you choose • life care. It should initiate conversation with you and is a member of either the National Association heartheart diseasedisease your family and work with your GP to ensure your of Funeral Directors or The National Society of • needs and wishes are discussed and planned for. An Allied and Independent Funeral Directors. These kidneykidney diseasedisease end of life care plan should also be drawn up, as it is associations have strict guidelines that members • liverliver diseasedisease vital to establish your preferences and choices. must adhere to. • diabetesdiabetes It is also important to know that all health and You may be able to get some financial help with social care staff must be trained in communication funeral expenses, provided you meet certain • COPDCOPD ((e.g.e.g. bronchitisbronchitis oror emphysema)emphysema) regarding end of life care and will be trained in eligibility criteria set by the Government. For more assessing the needs of individuals and carers. information, visit www.gov.uk/funeral-payments FFlulu cancan bebe seriousserious andand It is worth asking care providers whether they are See page 109 for details of organisations that may lleadead toto hospitalisation.hospitalisation. working towards The Gold Standards Framework. be able to help you plan for the end of your life or This can be used in various settings, for example your funeral. Speeakak toto youryour GPGP surgerysurgery hospitals, primary care and care homes, to improve oorr pharmacypharmacy todaytoday aboutabout gegettingtting a fluflu jab.jab. It’sIt’s freefree bbecauseecause yyouou nneedeed iit.t. Tell us what What have you found useful? What could we do better? nnhs.uk/fluvaccinehs.uk/fluvaccine you think Share your feedback – take our five minute survey www.carechoices.co.uk/reader-survey TThishis isis notnot a fullfull listlist ofof conditions.conditions. IfIf youyou havehave a lolong-termng-term healthhealth condition,condition, talktalk toto youryour GPGP surgerysurgery oror CherilCheril Sowell,Sowell, loccalal pharmacistpharmacist toto seesee ifif youyou areare eligibleeligible forfor a fluflu jab.jab. RegisteredRegistered NurseNurse Visit www.carechoices.co.uk for further assistance with your search for care HUHUHY18-15HY18-15 © CrownCrown ccopyrightopyright 22018.018. 49

501076_PHE_NHS_SWTW_A4_Poster_V1_LTHC_CP_AW_3_a.indd 1 07/09/2018 17:09 Providing high quality residential care in Award winning Loughborough Care Home

I’ll wash you and dress you. I’ll make sure you’re fed. I’ll bring you a Horlicks, clip your bell to your bed. I leave you some water and if you wake in the night, I’ll rush down to check that you’re feeling alright. If you’re feeling chilly, I’ll tuck you in tighter. If you aren’t feeling happy, I’ll hold your hand ‘til you’re brighter. You aren’t “just a job.”

I will smile when you smile. It’s a pleasure to care for you even for a short while. You aren’t just a room number, you’re somebody’s Mum. You’re someone’s whole world so when you call, I will come.

You’re safe here at Marwood. This calm, happy home. Remember on dark nights, you’re never alone. And when you wake up and you’re starting your day, I’ll wash and dress you like I did yesterday. You’ll tell me your stories, you’ll forget my name. I’ll tell you it’s okay, your dementia’s to blame. So lay down and sleep well, I’m a call bell away. And I’ll be here each night until 7 each day.

You might stay for one year, you may stay for eight. It’s a privilege helping keep your twilight years great.

- K.D (member of staff, Marwood Residential Home)

“Mum has been a resident for about a year and I cannot praise the staff more highly for their kindness and professionalism. The managers while staying kind compassionate and unfailingly helpful, run a tight ship and certainly have their finger on the pulse. I would recommend Marwood Residential Home to anyone.” - Rose O, (daughter of resident)

“I have found Marwood to be home from home. My mum is very happy here. The staff are wonderful and she is very well looked after. I would recommend this care home to anyone, it is excellent.” - Paula P (daughter of resident)

For more information, please contact us: 01509 600625 Marwood Residential Home, www.marwoodresidentialhome.co.uk 57 Ashby Road Central, Shepshed, [email protected] Loughborough LE12 9BS Care homes checklist © 2020 Care Choices Ltd

Home 1 Fees per week Quality rating*

Home 2 £ £ Home 3 £

We suggest that you take paper with you when visiting care homes so that you can make notes. You can download and print this checklist at www.carechoices.co.uk/checklists

Staff Personal preferences What is the minimum number of Is the home too hot/cold? Can you staff that are available at any time? control the heating in your room? Are staff respectful, friendly and polite? Is the décor to your tastes? Do staff have formal training? Are there restricted visiting hours? Are the staff engaging with residents? Is there somewhere you can go to be alone? Activities Does the home feel welcoming? Can you get involved in activities you enjoy? Catering Is there an activities co-ordinator? Can the home cater for any dietary requirements you may have? Does the home organise any outings? Does the menu change regularly? Are residents escorted to appointments? Can you eat when you like, even Do the residents seem entertained? at night? Does the home have a varied Can you have food in your room? activities schedule? Is there a choice of food at mealtimes? Is alcohol available/allowed if you Life in the home want it? Is the home adapted to suit your needs? Can visitors join you for meals? Can you bring your own furniture? Are there enough plug sockets in Fees the rooms? Do your fees cover all of the services Are there restrictions on going out? and activities? Is there public transport nearby? Are fees likely to change regularly? Does the home provide any transport? Is the notice period for cancellation of Can you make/receive calls privately? the contract reasonable? Can you decide when to get up and Could you have a trial period? go to bed? Can you keep your room if you go Does the home allow pets? into hospital? Does the home use Digital Care Can you handle your own money? Planning accessible to families? *See page 65.

Visit www.carechoices.co.uk for further assistance with your search for care 51 Enjoy life at PrimeLife

At PrimeLife, we specialise in providing a high quality standard of living Charnwood Oaks tailored to our clients’ individual needs. We ensure that our client’s respect, Charnwood Oaks is a design award winning, dignity and right of choice are at the heart of everything we do. We offer purpose built, 84-bed nursing home, for clients whose needs are associated with old comfortable, homely and safe living in a friendly and social environment, age and dementia, offering all spacious, ensuring all of our clients enjoy life with PrimeLife. en-suite room accomodation, just a short walk away from the busy town centre of Shepshed. Peaker Park Care Village In Market Harborough, comprises 3 Homes in your area..... separate facilities • 50 Stoneygate Road • Charnwood Oaks • Clarendon Beechlands Melody Court offers spacious en-suite • Old Station Close • Holmes House & Holmes Court • The Rutland Care Village & accomodation for both Residential • Acorn Close • Island Place Brambles Social Club and Nursing Clients, whose needs are associated with age, frailty, dementia and/or • Stoneygate Ashlands • Stoneygate Oaklands • Peaker Park Care Village a physical disability. • Braunstone Firlands • White Acres • Barons Park Mulroy House & Fiddlers Corner each • Brockshill Woodlands • St. Georges • Lutterworth Country House 24 beds, offer single room studio en-suite apartments for Residential and Nursing A Choice of 3 First Class ‘Person Centred’ Care Packages..... clients whose needs are associated with age, frailty and/or a physical disability. Residential/Nursing/Continuing Healthcare A full package of care/support needs, provided 24 hours a day, 7 days a week. The Rutland Care Village Respite Care Rutland Care Village is a National Health Care Design Award winning complex in A short break or a well deserved rest. Oakham, offering a wide range of services to clients whose needs are associated Day Care with old age, frailty and dementia, with a specialist nursing service available to Enjoy a morning, an afternoon or a complete day with us. clients with complex medical conditions. In addition to our 4 high quality care centres, If you are receiving direct payments or a personal budget from Social Services, PrineLife are happy to help in any way they can. the Village also offers 24 one and two bedroomed cottages for clients who wish Whatever your choice, PrimeLife treat every client as an individual. Our care packages are carefully to retain independence over the majority tailored to meet your personal needs and wishes of each and every PrimeLife client. Why not create a ‘home from home’ and bring your own furniture and even your own pets if you wish. Our care staff of their daily lives, and a 20 person Day are fully trained and carefully selected for their warm and friendly manner. We offer a varied and Centre for clients needing social stimulus nutritious daily menu, full laundry service and a fabulous social programme consisting of regular and interaction. outings and events within our care home.

For more details please contact Katie Tipper on (0116) 270 5678 For more details please contact Katie Tipper on (0116) 270 5678 121 Knighton Church Road, Leicester LE2 3JN 121 Knighton Church Road, Leicester LE2 3JN www.prime-life.co.uk | email: [email protected] www.prime-life.co.uk | email: [email protected] Celebrating Life Our homes are more than care homes. They’re family homes. Friendly homes. Homes that provide tailored care, beautiful environments and choice in every meal or activity. Visit our homes anytime for advice, or go to www.barchester.com for more information. Chater Lodge Tixover House High Street, Ketton Tixover Grange, Tixover Stamford, PE9 3TJ Rutland, PE9 3QN 01780 778 194 01780 778 195

Residential • Nursing • Dementia • Respite En-suite bedrooms • Delicious meals • Salon Daily activities • Landscaped gardens • Wi-Fi

See page 61 for more information on paying for If you are considering a care home with nursing, care homes in Leicestershire. see the checklist on page 59.

8 Springfield Road, Leicester, LE2 3BA 35 Tamworth Road, Ashby-de-la-Zouch, 0116 270 2665 Leicestershire, LE65 2PW leaholmeresidentialhome.co.uk 01530 415959 westwoodhouseresidentialhome.co.uk Welcome to our family-orientated care home nestled in the heart of Stoneygate, Leicester. Our home is a unique, Victorian building located near the town centre of Ashby-de-la-Zouch. Our home has a beautifully landscaped garden, which is accessible for all. We are located on a We are a small home with a big heart and quiet, residential road, close to the city centre. passionate, friendly staff. We have our own Residents enjoy daily activities and frequent secluded gardens, plenty of activities and visiting trips, and are supported and cared for by our entertainment, and fresh, homecooked meals dedicated staff. each day. Please dont hesitate to call or pop in to see us.

54 Search for care at www.carechoices.co.uk to find support in your area Care homes

All care homes and agencies providing care at home rating. CQC quality ratings must be displayed at the in England must be registered with the independent operator’s premises and on its website. regulator, the Care Quality Commission (CQC). You can also find inspection reports and ratings for The CQC inspects every care home and home care all services on the CQC’s website agency, publishing a report along with a quality (www.cqc.org.uk ).

Types of care home It may have been suggested that you need to move information about assessments. into a residential care home, because of an accident or an increase in your need for daily support, but Care homes with nursing this may not necessarily be the right decision. You A care home with nursing provides the same care should explore the other housing options available and support as a care home but with 24-hour to you, seek advice, and make the right decision for nursing staff on hand. You will need to be assessed you. See the information beginning on page 42 for by adult social care or Health to determine your alternative housing options to residential care. eligibility and needs. You will be fully involved in planning for your care needs. Care homes without nursing If you are finding it increasingly difficult to manage If, after a needs assessment, a care home providing at home or in the community and need greater nursing care is the best solution for you, a social care security and care, a care home may be the best worker will give you information to help you find a option. Care homes can help you with maintaining home which meets your care requirements. The cost or developing your independence, being part of the of the nursing care part of your fees may be paid by community and doing meaningful activities that you the NHS to the home directly, the current amount is enjoy. Care homes can also assist you with bathing, £183.92 per week. This figure may change over the dressing, moving, eating and drinking. lifetime of this Directory, please use it as a guideline only. It is a good idea to have a care and support For help with finding care homes and care homes assessment from adult social care before you with nursing in your area, visit this Directory’s choose a care home to ensure it is the best way website at www.carechoices.co.uk to meet your needs, see page 14 for more

Activities in care homes The word ‘activity’ can imply many different things Above all, activities provide a point of interest, fun but, in the context of a care home, it should mean and challenge to each day. They should enable everything a resident does from when they open people to participate in daily life, be engaged and their eyes in the morning until they go to sleep maintain hobbies or activities they have enjoyed at night. Activities should stimulate residents throughout their life, as well as offering the emotionally, physically and mentally and, in a good opportunity to try something new, if they wish. care home, should encompass all aspects of daily life. They can range from choosing what to wear, Lots of care homes now employ a dedicated activity to helping with tasks around the home or garden, co-ordinator. What they do and how they do it varies to listening to the radio or joining in with an art or from one home to another. Increasingly, they are exercise class. fully integrated into the staff team, play a key part

Visit www.carechoices.co.uk for further assistance with your search for care 55 Exceptional Excellence

www.3abcare.co.uk Your first choice for Harley House Nursing, Residential, Respite and Dementia Care in Leicester & Leicestershire We offer... • Fully inclusive person centred care 24 hours a day. • Newly refurbished rooms and lounge areas, homely The Willows designed with our residents in mind.

• Single rooms, with en-suites available with great garden views. All rooms may be personalised.

• Exceptional care by highly trained Carers at all the Homes, with Nursing care 24/7 at Harley House and The Willows Care Home.

• Full time Activities Coordinators at all sites, providing group entertainment and one to one activities for residents.

• Beautiful landscaped garden and patio areas, for residents to walk and relax in. Brook House Trusted family run business with more than 40 years’ experience providing the very best level of care for all

Harley House The Willows Brook House 10-12 Elms Road, 14-16 The Lant, Shepshed, 15 Bell Lane, Husbands Bosworth, Leicester LE2 3JE Loughborough LE12 9PD Lutterworth LE17 6LA 0116 270 3672 01509 650669 01858 880247 [email protected] [email protected] [email protected] in developing care plans and ensure that all staff Ensure you speak to any potential care providers appreciate the part they play in delivering high- about the activities they provide in their care home quality activity provision. before making any final decisions.

Care homes and dementia Exceptional Care homes and care homes with nursing are A good care home or care home with nursing will regulated by the Care Quality Commission and all support you to make your own daily decisions. Excellence can say that they support people with dementia. This may be as simple as choosing what you’d like However, there are ways that they can demonstrate to eat or wear that day or helping you to perform a focus on dementia care, have training in day-to-day tasks, like laying the table, folding the www.3abcare.co.uk supporting people with dementia and make their washing or gardening. This is relationship-centred home dementia friendly. care with person-centred outcomes – these simple approaches to daily living can help you to maintain Your first choice for Harley House The physical appearance of a care home may be control over your life. an important factor in which home you choose. Nursing, Residential, You might want to consider somewhere that has a Most people will want to be fully involved in your homely look, rather than a hotel-style or vice versa. life if you move into a care home. A good home will Respite and Dementia It’s important to remember that this is where you ensure that your carer and close family are involved will be living, and you need to feel comfortable in as much as possible in your care. If your carer feels Care in Leicester & your surroundings. that the home is not involving them as much as they would like, they should speak to the manager, who Leicestershire Some newer, purpose-built homes have circular should value their input and knowledge of your We offer... corridors or gardens that you can explore. Some condition and should see them as a partner in your homes will have cabinets outside of your room, care and support. • Fully inclusive person centred care 24 hours a day. containing your personal items enabling you to • Newly refurbished rooms and lounge areas, homely The Willows recognise your room. Some homes have rummage Important questions to consider when looking at designed with our residents in mind. boxes filled with items to look through, some care homes for yourself, or someone else living with may be period items, these can be useful for dementia, are included in the residential dementia • Single rooms, with en-suites available with great reminiscing. care checklist on page 59. garden views. All rooms may be personalised.

• Exceptional care by highly trained Carers at all the When looking at a care home, it’s important to Homes, with Nursing care 24/7 at Harley House and consider what activities are provided. Meaningful The Willows Care Home. daily activity can really help you to engage and have a good quality of life. There should also be group • Full time Activities Coordinators at all sites, activities that you can choose to be involved in, from providing group entertainment and one to tea dances to exercise. The options are endless and one activities for residents. should be developed with you, and other residents • Beautiful landscaped garden and patio areas, for in mind. residents to walk and relax in. Brook House Trusted family run business with more than 40 years’ Search for care in your area experience providing the very best level of care for all www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need • Information on care quality Harley House The Willows Brook House • Links to inspection reports 10-12 Elms Road, 14-16 The Lant, Shepshed, 15 Bell Lane, Husbands Bosworth, With so many providers to choose from, • Additional information, photos and web links where do you start? • Brochure requests Leicester LE2 3JE Loughborough LE12 9PD Lutterworth LE17 6LA 0116 270 3672 01509 650669 01858 880247 [email protected] [email protected] [email protected] Visit www.carechoices.co.uk for further assistance with your search for care 57 A luxurious lifestyle in a vibrant community ~ 18m2 private en suite bedrooms and 25m2 couples suites ~ Exceptional facilities including a RESIDENTIAL & DEMENTIA CARE bar and cinema ~ Comprehensive lifestyle and activities programme ~ 24 hour professional health & wellbeing team

For more information call:

Home 1 Fees per week Quality rating*

Home 2 £ £ Home 3 £

We suggest that you take paper with you when visiting care homes so that you can make notes. Please use this checklist in conjunction with the care homes checklist on page 51. You can download and print this checklist at www.carechoices.co.uk/checklists

Design Health Are there clear signs throughout Can residents get help with eating the home? and drinking? Has the home been designed or How often does the home review adapted for people with dementia? residents’ medication? Are the home and grounds secure? Does the home offer help if a A luxurious lifestyle in a vibrant resident needs assistance taking Are there prompts outside the medication? community residents’ rooms to help people identify ~ their own? Do GPs visit the home regularly? 18m2 private en suite bedrooms Is the décor familiar to your loved one? and 25m2 couples suites Staff Choices Are staff trained to identify when a ~ resident might be unwell? Do residents get choice in terms of Exceptional facilities including a RESIDENTIAL & DEMENTIA CARE what they wear each day? Are staff trained to spot when someone needs to go to the toilet? bar and cinema Are residents encouraged to be ~ independent? Do the staff have any dementia specific training/experience? Comprehensive lifestyle and ac- Can residents decide what to do each day? Will your loved one have a member tivities programme of staff specifically responsible for Can residents have a say in the décor their care? ~ of their room?

24 hour professional health & Approach to care wellbeing team Activities Does the home follow a specific Are residents able to join in with approach to dementia therapy, for household tasks like folding washing? For more information call: example, validation therapy? Are there activities on each day? Will the home keep you informed Can residents walk around outside on about changes to your loved one’s care? their own? Does the home have a specific Are residents sitting in front of the TV approach to end of life care? or are they active and engaged? Does the home keep up to date with Are there rummage boxes around? best practice in dementia care?

*See page 65. Coventry Rd, Market Harborough, LE16 9BZ | www.rosewoodmanor.co.uk Visit www.carechoices.co.uk for further assistance with your search for care 59 Spencefield Grange & Meadow’s Court Luxury Residential Care Homes offering the highest standards of care, bespoke care packages and Dementia Friendly environments.

Our Services: Long & Short stays, Respite stay & personalised care packages

Spencefield Grange Meadow’s Court Enquire to see why Davenport Rd Old Church Street ‘Our Home Is Evington, Leicester, Old Aylestone, Leicester, LE5 6SD LE2 8ND Your Home’ Member of: T: 0116 2418118 T: 0116 2248888 or email [email protected] www.kirklandscaregroup.co.uk Paying for care

When a local authority provides or arranges your towards the cost of care at home or in a care home, care services, you may be asked to contribute depending on your personal circumstances.

Financial assessment for permanent residential care The financial assessment looks at your capital, If your capital and savings amount to more than savings and income. Most people are likely to have £23,250, you will usually pay the full cost of your to contribute something towards the cost of their care yourself. However, some savings are not taken care. The value of your home is included as part of into account, you are still entitled to an assessment your capital in this assessment if you are moving into of your needs by your local council and you may be residential care, except in limited circumstances. able to get some support with funding your care, It is not included if you are receiving care in your see page 62. own home. If you choose not to have a financial assessment, you will be responsible for arranging These figures may change during the lifetime of this and paying the full cost of your care and support in a Directory. care home. If you are eligible for support from your local If you have capital and savings of less than £14,250, council and you are moving into a care home or this is not taken into account in the assessment but care home with nursing, you will be given a choice you may be asked to make a contribution from your of homes that charge the amount your local income and the local authority will help to meet council would usually pay for someone with your the cost of your placement, up to the authority’s needs. If the home you choose charges a fee in standard rates. excess of the local authority’s funding limit, you will usually need to find someone else to meet If you have capital and savings between £14,250 and the additional amount. This is often referred to £23,250, you are likely to have to contribute more as a ‘third party payment’ or ‘top-up’ (explained towards the cost of your care. further on page 63).

Running out of money If your capital and savings are likely to reduce to Understanding your rights before moving into care £23,250 through payment of care home fees, is essential. There are a number of financial products you must let your local council know well in and specialist companies that may be able to help. It advance. It must undertake an assessment of your is important to seek independent financial and legal circumstances before deciding if it will help with the advice before committing yourself to anything. See cost of your placement. page 63 for more information.

If you become eligible for council support with funding your care, and the home you are living in charges more than your local council’s normal funding limit, you will usually need to find someone to help pay the difference. This is known as a ‘top- up’ or ‘third party payment’, see page 63 for more information. If funds for a top-up are not available, you will need to find accommodation which can meet your needs at the local authority fee level.

Visit www.carechoices.co.uk for further assistance with your search for care 61 Non-means-tested support Some support may be available to you without your If you are entitled to the mobility component of local council needing to look into your finances. Personal Independence Payment or Disability Living Allowance, this payment will not stop once Benefits you move into a care home and is not included in Attendance Allowance and Personal Independence your financial assessment, unless your placement Payments are non-means-tested, non-taxable in a care home will be funded entirely by NHS benefits from the Department for Work and Continuing Healthcare. Pensions. There are different rates depending on your needs. Everyone who needs care should See page 16 for more information. consider claiming these benefits. However, these benefits or part of the benefits will not be paid if you You may also want to consider applying for Universal are, or become, a permanent resident in a care home Credit (if you are under state pension age) or with funding assistance from the local authority. Pension Credit (if you are state pension age or over).

Self-funding your care Paying for care can be an expensive and long-term NHS Nursing Care Contribution commitment, so it is strongly recommended that Whether you are a temporary or permanent resident, you seek specialist information and advice before if you live in a care home that provides nursing entering into any arrangements. It is important care, you may be entitled to a non-means-tested that you seek specialist advice from appropriately Registered Nursing Care Contribution (sometimes qualified and regulated financial advisers, see page referred to as Funded Nursing Care) towards the cost 63 for suggested contacts. of your nursing care. This is paid directly to the home.

Twelve-week property disregard If your former home is included in your financial Age Care Advice assessment but your other capital and savings are Care Planning in Leicestershire less than £23,250, and your income is not enough to meet your care home fees, your local council may share the cost of the first 12 weeks of permanent care, provided it agrees that care is needed.

Deferred Payment Scheme After the twelve-week property disregard period, QUICK you may be offered a Deferred Payment Scheme. This allows you to delay selling your former home during your lifetime. Any fees paid by your local council will be charged against the value of your Care Assessments home and must be repaid once the house is sold or from your estate. Interest is payable throughout for self funders the period of the loan. There is also an annual maintenance fee and a one-off fee to join the scheme which covers all legal and administrative costs for the lifetime of the loan. Tel: 07772 992 732 Your local council will limit the amount of the loan, Email: [email protected] depending on the available equity in your property www.agecareadvice.co.uk or your share of the property.

62 Search for care at www.carechoices.co.uk to find support in your area Top-up payments If you are eligible for council support, you will be If the additional payments stop being paid for any offered a choice of homes that meet your local reason, then you should seek help and advice from authority’s funding rates. If you decide to live in your local council. a more expensive home and someone is able to make an additional payment for you, they will have You may have to move to a home whose charges fall to pay the local authority the difference between within the local authority’s funding levels. its rate and the amount the home charges. This is called a ‘top-up’ or ‘third party payment’. If you are already resident in a care home, and no top-up was required at the time you became a You are not allowed to make this additional payment resident, the home may seek to introduce one at a yourself, except in limited circumstances, so the later date, which would need to be agreed first with responsibility usually falls to a family member, friend the local authority. This may happen if a change to or charity to make the payment. your arrangements is made at your request or with your agreement, for example you move to a more Before anyone agrees to pay your top-up, they expensive room. should be aware that the amount may increase, and they need to be confident that they can sustain the It is important to note that councils have a duty payments for as long as they are required. They will to offer you a place at a home that accepts their need to sign a contract with your local council to funding rates. If no such place is available, a top-up confirm that they are able to do this. should not be charged.

Seeking financial advice Planning for your future care and support needs can start if you are looking for information and want to be complicated and funding care can be expensive. see what sort of options are available. Professional advice may be helpful in enabling you (and your family) to identify the most suitable and Age UK cost-effective solution. Tel: 0800 678 1602 Web: www.ageuk.org.uk/information-advice/ Everyone is encouraged to seek unbiased, expert money-legal advice from independent financial advisers to help work out how to pay for long-term care. Citizens Advice Independent financial advisers are regulated by Web: www.citizensadvice.org.uk the Financial Conduct Authority (FCA) and must take shared responsibility for the suitability of any Money Advice Service product they recommend. Tel: 0800 138 7777 Web: www.moneyadviceservice.org.uk Unlike advisers who are tied to particular providers, specialist care-fees advisers can offer advice on products from across the whole market.

A list of independent financial advisers who are accredited by the Society of Later Life Advisers can be found at www.societyoflaterlifeadvisers.co.uk or you can call 0333 202 0454.

Several organisations provide free advice about funding care and support. These are a good place to

Visit www.carechoices.co.uk for further assistance with your search for care 63 Important information

Finding care in your area Looking for care in your area? Want to know the email. They can also be saved and emailed to others. quality rating of providers you’re considering? Care Choices, publisher of this Directory, has a website The website includes detailed information for each providing comprehensive details of care providers as care provider, including the address, phone number well as essential information. and the service’s latest CQC inspection report and rating (see page 65), indicating the quality of care You can search by postcode, county or region for provided. care homes, care homes with nursing and home care providers that meet your needs across the country. You can also view an electronic version of this Directory on the site and have it read to you by using Your search can be refined by the type of care you the ‘Recite Me’ function. Visit are looking for and the results can be sent to you by www.carechoices.co.uk

How solicitors can help Getting timely advice and planning for your future but it is not legally binding. You may instead wish to can ensure that you or your family do not have to make a living will, properly known as an ‘advance make decisions or take actions at a point of crisis. decision’, setting out treatment that you do not want to receive in specified circumstances, which A solicitor can give you impartial advice about wills, would legally have to be followed, even if you die as gifts, estate planning and Powers of Attorney. Some a result. can also offer guidance on immediate and long- term care plans, ensuring (if applicable) the NHS has Any proposed gift out of your estate needs careful made the correct contribution to your fees. consideration of the benefits, risks and implications, particularly on any future liability for care costs or Lasting Powers of Attorney (LPAs) allow you to tax liability. appoint someone you trust to make decisions about your personal welfare, including healthcare and If you don’t have your own solicitor, ask family or consent to medical treatment, and/or your property friends for their recommendations. Contact several and financial affairs. An LPA is only valid once firms, explain your situation and ask for an estimate registered with the Office of the Public Guardian. It of cost and an idea of timescales involved. Many allows a person of your choice to make decisions on firms will make home visits if necessary and will your behalf at a time when you may be unable. adapt their communications to meet your needs. It’s important to find a solicitor who specialises in The Court of Protection can issue Orders directing this area of the law. Citizens Advice offers an advice the management of a person’s property and service and may be able to recommend solicitors in financial affairs if they are incapable of managing your area. their own affairs and should they not have an LPA. The Court procedure is presently very slow, and the fees are quite expensive so preparing an LPA is always advisable, providing you have somebody sufficiently trustworthy to appoint as your attorney.

An ‘advance directive’ allows you to communicate your wishes in respect of future medical treatment,

64 Search for care at www.carechoices.co.uk to find support in your area Comments, compliments and complaints You have the right to make comments, respond to any complaints made. compliments or complaints about any care or support services you receive. You should feel If you have a complaint about a breach of free to make comments and suggestions about regulations, contact your local office of the possible improvements to your surroundings and Care Quality Commission (see below for more the services provided. information about the CQC).

If you want to make a complaint, you should feel If you’re unhappy with the standard of care you, or able to complain about any aspect of your support someone else is getting at home from a care worker which affects your happiness or comfort. This might or a care home arranged by your local authority, be anything from the way you are treated by staff to speak to the care worker or manager of the care the quality of the food you are served. agency or care home first. If you’re not satisfied with their response, speak to your local adult social Making a complaint should not be made difficult for care department. If you’re unhappy about decisions you and should not affect the standard of care that made by adult social care about your care and you receive whether in your own home or in a care support, speak to your allocated social care worker home or care home with nursing. Care services are or their manager. required to have a simple and easy to use complaints procedure. If you have been unable to resolve your complaint, you can contact the Local Government and Social If you are concerned about the care that you, a Care Ombudsman on 0300 061 0614 and ask friend or a relative are receiving, it makes sense them to assist you. The Local Government and to speak to the manager of the service about Social Care Ombudsman looks at complaints your concerns before you take any further action. about councils and some other authorities and The problem may be resolved quite easily once organisations, including adult social care providers they are made aware of it. If you need to make a (such as care homes and home care providers). formal complaint, you should follow the service’s It is a free service and its job is to investigate complaints procedure. The service has a duty to complaints in a fair and independent way.

Inspecting and regulating care services Health and social care Each care home and home care agency will get services must be registered an overall rating of outstanding, good, requires to show that they meet a improvement or inadequate. It will also get ratings set of standards. for each key question. The ratings mean you can easily see where a service is performing well, and The Care Quality Commission (CQC) is the where it needs to improve. independent regulator of health and social care in England. It registers care providers and inspects and It’s always a good idea to check inspection reports rates services. When things go wrong, the CQC can and ratings when choosing a care service. You can also take action to protect people who use services. find reports and ratings on the CQC’s website (www.cqc.org.uk ). Care providers must also display After an inspection of a care home or home care their latest rating at their premises and on their agency, the CQC publishes a report of what it found. website. The report looks at how well the service meets Always check the date of the last inspection as the CQC’s five key questions: Is the service safe? this may be up to two years ago. New homes, Effective? Caring? Responsive to people’s needs? although registered with the CQC, may not Well-led?

Visit www.carechoices.co.uk for further assistance with your search for care 65 receive an inspection until they have been open of care – good or bad. It can use your information for at least 12 months. If you’re concerned about to see where it should inspect next, and what to any findings in the report, speak to the manager look out for when it does. If you want to share your of the service to see what improvements have experience of care, visit www.cqc.org.uk/share been made. It’s always good to contact the home to arrange a visit and see if this can be done Tel: 03000 616161 before making any decisions. If possible, speak to Email: [email protected] Web: www.cqc.org.uk users of the service and/or their family. Write to: The Care Quality Commission, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA You can also tell the CQC about your experiences

Out-of-county care You can choose a care home outside your home the paying authority’s terms and conditions. county. You may want to be closer to friends, family members or you may want to relocate to another You should seek further advice before making your part of the country. decision.

If your care home place is state funded, speak to For help finding care providers in Leicester, the local authority about who is responsible for Leicestershire, Rutland and other regions, visit this your care fees, especially if you choose a care home Directory’s website at www.carechoices.co.uk to in another region. Any home you choose must be search for care that meets your requirements. suitable for your assessed needs and comply with

Protecting adults at risk of abuse An adult at risk of abuse is a person aged 18 years ongoing ill-treatment. It can be through neglect or or over who has care and support needs and is poor professional practice. experiencing or is at risk of abuse or neglect. As a result of their needs for care and support, the Who might be causing the abuse? person is unable to protect themselves from the risk The person who is responsible for the abuse may be or experience of abuse or neglect. known to the person abused and could be: • a care worker or volunteer; What is adult abuse? Abuse is mistreatment that violates a person’s • a health worker, social care or other worker; human and civil rights. The abuse can vary from • a relative, friend or neighbour; treating someone with disrespect in a way which significantly affects the person’s quality of life, to • another resident or service user; or causing actual physical harm or suffering. • an occasional visitor or someone who is providing a service. It can happen anywhere – at home, in a care home or a care home with nursing, a hospital, If you think someone is being abused, call: in the workplace, at a day centre or educational establishment, in supported housing or in the street. • Leicester City Council on 0116 454 1004 (8.30am to 5.00pm, Monday to Friday); Forms of abuse could be physical, sexual, • Leicestershire County Council on 0116 305 0004 psychological, discriminatory, financial or neglect. (8.30am to 5.00pm, Monday to Thursday; and It could also cover the issues of modern slavery, 8.30am to 4.30pm on Fridays); or domestic abuse, self-neglect and organisational abuse – this may range from one-off incidents to • Rutland County Council on 01572 758341

66 Search for care at www.carechoices.co.uk to find support in your area (8.30am to 5.00pm, Monday, Wednesday and Multi Agency Policies and Procedures (MAPP) Thursday; 9.00am to 5.00pm on Tuesdays; and and can advise you about what to do next. 8.30am to 4.30pm on Fridays). The Disclosure and Barring Service (DBS) Your concerns will be taken seriously and will receive There is a system for checking all those intending to prompt attention, advice and support. work or working with children and vulnerable adults.

Outside these hours: The DBS combines the criminal records checking and barring functions to prevent unsuitable people • call the Emergency Duty team across Leicester, working with children or adults with care and Leicestershire and Rutland on 0116 255 1606; support needs. For more information, visit • leave a message on the answerphone; or www.gov.uk/dbs • call the police on 101, or 999 if it is an emergency. Care home owners, home care agencies and If the abuse is also a crime such as assault, racial employment agencies that supply care workers are harassment, rape or theft you should involve the required to request checks as part of a range of pre- police. If the police are involved adult social care will employment checks, including disclosures from the work with them and with you to provide support. DBS.

You can also: Care providers and suppliers of care workers are also required to refer workers to the DBS where, • contact the Care Quality Commission (CQC) on in their view, the individual has been guilty of 03000 616161 if the adult at risk of abuse is misconduct that harmed or placed at risk of harm, living in a registered care home, care home with an adult with care and support needs. People nursing or receiving home care services; or who know they are confirmed on the list but seek • let a public service professional, such as a employment in care positions will face criminal social worker, community nurse, GP, probation charges including possible imprisonment. It is officer or district nurse know your concerns. also an offence for an employer or voluntary They have responsibilities under the Leicester, organisation to knowingly employ a barred person Leicestershire and Rutland Safeguarding Adults in a regulated activity role. East Midlands Care

This free publication provides you minimising social isolation and encouraging with a lot of information regarding companionship within the homes, care homes and their services within whilst maintaining access to regular Leicester, Leicestershire and Rutland (LLR), which activities. we welcome and support. • Provision of infection control training to staff working in EMCARE homes and increased In light of the COVID-19 pandemic, we want to infection prevention maintenance, including talk about the work we have been involved in to deep cleaning of both communal and private protect the safety and wellbeing of our residents areas. and EMCARE members. Our support with issues experienced by EMCARE care homes is ongoing and • A commitment to wholesome and nutritious has covered some of the following: meals.

• Monthly coronavirus testing for residents and • Supporting the local domiciliary care sector that weekly for staff working in EMCARE homes. has experienced an increased demand for its • Reducing time that residents spend alone, services.

Visit www.carechoices.co.uk for further assistance with your search for care 67 Putting care at the heart of your decision

MHA care homes in Leicestershire At MHA, we have over 75 years’ experience providing quality care and supporting families. As a charity, we’re always reinvesting in our homes to enable people to live later life well.

Residential and residential Nursing dementia and residential dementia care dementia care

Aigburth care home Foxton Grange care home Oadby Leicester Leicester Tel: 01162 715068 Tel: 01162 460 616 www.mha.org.uk/aigburth www.mha.org.uk/foxtongrange

Our homes offer tailored care in a warm, supportive and friendly environment: • Personalised care plans, developed with • Music therapy for our residents living with residents and their family dementia • Homely bedrooms with en suite facilities • Home cooked meals • Dedicated chaplain to provide pastoral care • Hair salon and weekly activities programme

Find out more at www.mha.org.uk/care-homes East Midlands Care (EMCARE) has been suppliers for services and products. supporting quality care in Leicester, Leicestershire • Free initial telephone advice from our legal and Rutland and is the only care association advisors on employment, commercial and specifically representing and supporting care home regulatory issues. providers in these areas. Its members are registered with the CQC and are from the independent and EMCARE is currently leading the Care Home Trusted voluntary sector. Assessor project alongside University Hospitals of Leicester (UHL), working with and assisting The association has an Executive Board, who Leicestershire County Council, UHL and care homes meet regularly, have a wealth of knowledge and in the county to support and facilitate effective, contribute their vast experience in care to support timely and safe re-admissions and new admissions members, quality care and the local and national to care homes in the county. industry. The board is voluntary and is elected by its members. Board members are from large EMCARE has been running for over 30 years, and small organisations, the independent and celebrating and supporting quality care in Leicester, voluntary sector, as well as individual professionals. Leicestershire and Rutland. In addition, EMCARE The board is active and represents its members holds regular meetings for its members and at a number of meetings with colleagues in the organises a successful annual conference, which has local authorities, health and other key bodies, been running for over 20 years. regionally and nationally, in relation to care fees, care home contracts, compliance, safeguarding, EMCARE is an affiliated member of Care England commissioning, workforce and more. and also works in partnership with other key agencies and organisations, where possible, such EMCARE supports its members by: as the Care Association Alliance (CAA), Registered • Positively promoting the independent long-term Nursing Homes Association (RNHA) and National care sector, good practice and high standards of Care Forum (NCF). care. Due to the importance of the role that EMCARE • Providing members with advance notice of plays, the association believes that it is crucial for all forthcoming changes to policy, legislation and providers to develop a collective voice to share their regulatory requirements, and assisting members knowledge and it is keen to encourage membership in the understanding and interpretation of these. from all care providers in Leicester, Leicestershire • Representation of members views to and Rutland. commissioners, inspectors and other key bodies. For further information regarding EMCARE, its • Sharing, exchanging, signposting and providing initiatives and membership benefits, please accessible information, knowledge and advice. visit www.emcare.org.uk or contact the • Presentations by invited speakers on current Chairman, Harj Nanuwa or the Membership topics at our regular meetings. Secretary on 0116 348 8146 or email at [email protected] • Helping members understand the implications of local contracts, eligibility criteria and funding. • Impartial and practical support and advice on the differing issues that providers face daily and in times of difficulty. • Informing members of grant funding and newly available initiatives. • Special members’ rates from partnership

Visit www.carechoices.co.uk for further assistance with your search for care 69

Always providing the highest standard of care Always with you in mind

At Allag Care Ltd, we have 3 homes which are proud to provide support and care for individuals with a range of mental health diagnoses that include but are not limited to Dementia, Autism and complex learning disabilities.

With our own unique style of care, we not only look after you and your own requirements, but we will continue to promote personal responsibility, to enhance your strengths and skills and ensure your social inclusion is maintained. Our philosophy • Provide high standards of care tailored to the needs of the individual, regardless of culture, religion and sexuality • Respect and encourage individuality, and promote equality and diversity • Offer a varied and nutritious diet which caters to all individual needs • Provide care plans tailored to the requirements of each resident, aided by the input of themselves and their family • Encourage our residents to maintain their social and cultural links within the community and to take part in our varied activities programme • Working with our residents, we will develop individual goals via our Recovery Star model, which breaks down long term goals into achievable steps For more information, or to arrange a visit please contact our Area Managers: Zohib Anwar – Zunaid Anwar 0116 273 6461 • 0116 2425 779 [email protected] Oak House Care Home 357 Gwendolen Road, Leicester, LE5 5FP Gwendolen Road Care Home [email protected] 305 Gwendolen Road, Evington, 0116 273 1717 Leicester LE5 5FP [email protected] Sycamore Cottage 0116 273 6277 14 Harbrough Road, Leicester, Oadby, LE2 4LA [email protected] 0116 271 1720 Always providing the Residential care in Leicester, highest standard of care Leicestershire and Rutland Always with you in mind This Directory is divided into the geographical areas listed on this map. Home care providers can be found beginning on page 29.

At Allag Care Ltd, we have 3 homes which are proud NOTTINGHAMSHIRE to provide support and care for individuals with a range of mental health diagnoses that include but LINCOLNSHIRE are not limited to Dementia, Autism and complex DERBYSHIRE learning disabilities. Loughborough Melton Mowbray Shepshed With our own unique style of care, we not only look Coalville after you and your own requirements, but we will continue to promote personal responsibility, to Oakham enhance your strengths and skills and ensure your Rutland Water Leicester social inclusion is maintained. Market Bosworth Oadby Wigston Our philosophy Earl Shilton Blaby

• Provide high standards of care tailored to the Market Harborough needs of the individual, regardless of culture, Leicester Castle WARWICKSHIRE religion and sexuality Lutterworth NORTHAMPTONSHIRE • Respect and encourage individuality, and promote equality and diversity • Offer a varied and nutritious diet which caters to all individual needs • Provide care plans tailored to the requirements of Blaby Hinckley and Bosworth North West Leicestershire each resident, aided by the input of themselves and their family Care homes 75 Care homes 83 Care homes 98 • Encourage our residents to maintain their social Care homes with nursing 77 Care homes with nursing 85 Care homes with nursing 99 and cultural links within the community and to take part in our varied activities programme Charnwood Leicester City Oadby and Wigston • Working with our residents, we will develop Care homes 77 Care homes 85 Care homes 101 individual goals via our Recovery Star model, Care homes with nursing 81 Care homes with nursing 96 Care homes with nursing 103 which breaks down long term goals into achievable steps Harborough Melton Rutland For more information, or to arrange a visit Care homes 81 Care homes 98 Care homes 103 please contact our Area Managers: Care homes with nursing 82 Care homes with nursing 98 Care homes with nursing 103 Zohib Anwar – Zunaid Anwar 0116 273 6461 • 0116 2425 779 [email protected]

Oak House Care Home What have you found useful? 357 Gwendolen Road, Leicester, LE5 5FP Tell us what Gwendolen Road Care Home [email protected] you think What could we do better? 305 Gwendolen Road, Evington, 0116 273 1717 Leicester LE5 5FP Share your feedback – take our five minute survey [email protected] Sycamore Cottage www.carechoices.co.uk/reader-survey 0116 273 6277 14 Harbrough Road, Leicester, Oadby, LE2 4LA [email protected] 0116 271 1720 Visit www.carechoices.co.uk for further assistance with your search for care 73 For care homes. For Living

Your local Bupa care

Open to homes in Leicester. everyone

Whether you need to find a care home now or are just starting to look into the options, we can support you and your loved one. Our teams are trained to care for our residents’ individual needs. You’re welcome to come and say hello and the teams will be happy to show you around.

Call us for advice or to arrange a visit 0808 296 2411 Lines are open 8am to 6.30pm Monday to Friday, 9am to 12.30pm Saturday. Ashby Court Care Home Aylesham Court Care Home Closed Sundays and bank holidays. Calls are charged at no more than local Residential  Nursing Residential Nursing rate and count towards any inclusive minutes from mobiles. We may record or monitor our calls. Short stay Dementia Short stay

Q119540 OCT19 CS 01416

If you are considering a care home with nursing, see the checklist on page 59.

See page 61 for more information on paying for care homes in Leicestershire. Livesey Lodge Care Home – Where care matters

Livesey Lodge is a luxurious purpose built Care Home with 24 bedrooms, some oering en suite, specialising in Residential and Dementia Care within a safe, caring, warm environment.

The home also oers: • Lounge areas • Dining Room and Conservatory • Open Gardens • Experienced, caring sta

Woodheyes 0116 277 3890 Care Home for the Elderly www.woodwayhouse.co.uk Our residents living with us on both a permanent or respite basis are already Woodway House is proud to provide enjoying the Woodheyes lifestyle whereby they can sit back in a safe high quality respite, residential & and caring environment and receive dementia care. excellent, personal, quality care from our long serving staff. We offer a secure, spacious and 231 Hinckley Road, For more information on how we can homely atmosphere, our aim is to fulfil Leicester Forest East, cater to your needs, please contact us individual needs. Our high standard Leicester LE3 3PH of care is provided with kindness, 0116 238 7371 patience and understanding [email protected] www.woodheyes.co.uk 11 Enderby Road, Blaby, Leicester LE8 4GD • [email protected]

74 Search for care at www.carechoices.co.uk to find support in your area Blaby care homes Advertisers are highlighted

Alexandra House Places: 17 Kirby House Places: 41 – Leicester Kirby Lane, Kirby Muxloe, Leicester LE9 2JG 1 Narborough Road, Huncote, Tel: 0116 239 4286 OP D PD MH SI YA Leicester LE9 3AW Livesey Lodge Care Home Places: 24 Tel: 0116 275 3669 OP D PD MH SI Livesey Drive, Sapcote, Leicester LE9 4LP Applegarth Places: 6 Tel: 01455 273536 Advert page 74 OP D 1 Rutland Close, 117 Hinckley Road, Portland House Places: 19 Leicester Forest East, Leicester LE3 3PW Portland Road, Kirby Muxloe, Leicester LE9 2EH Tel: 0116 249 8861 OP D PD LDA MH SI YA Tel: 0116 239 3056 Web: vistablind.org.uk OP D MH Tavey House Places: 12 Chataway Care Home Places: 14 4 Grove Road, Whetstone, Leicester LE8 6LN 4 East Avenue, Whetstone, Leicester LE8 6JG Tel: 0116 284 8606 OP D MH YA Tel: 0116 284 8306 OP PD YA Web: www.taveyhouse.co.uk Cherrytree Residential Home Places: 40 Ty Gwyn Residential Care Home Places: 12 123 Station Road, Countesthorpe, 2 Hall Walk, Enderby, Leicester LE19 4AH Leicester LE8 5TD Tel: 0116 286 4271 OP LDA Tel: 0116 277 7960 OP PD MH YA Waring Close Places: 16 Enderby Grange Places: 40 1-3 Waring Close, Glenfield, Leicester LE3 8PZ Sparsis Gardens, Narborough LE19 2BQ Tel: 0116 287 8330 LDA Tel: 0116 275 2555 OP D PD MH Web: www.macintyrecharity.org Web: www.ala-care.co.uk West View Care Home Places: 19 Famille House Places: 16 136 Leicester Road, Glen Parva, Leicester LE2 9HG 4 Station Road, Kirby Muxloe, Tel: 0116 277 3896 OP D LDA MH Leicester LE9 2EJ Web: www.midlandscare.co.uk Tel: 0116 239 4012 LDA Web: www.pathwayscaregroup.co.uk Whetstone Grange Places: 38 148 Enderby Road, Whetstone, Leicester LE8 6JJ Heathcotes (Glenfield) Places: 6 Tel: 0116 247 7876 OP D PD MH 20 Groby Road, Glenfield, Leicester LE3 8GJ Willow House Places: 6 Tel: 0116 287 7837 PD LDA MH SI YA 22 Tredington Road, Glenfield, Leicester LE3 8EP Web: www.heathcotes.net Tel: 0116 232 1971 LDA YA Heathcotes (Kirby Muxloe) Places: 7 Woodheyes Places: 38 6 Barry Drive, Kirby Muxloe, Leicester LE9 2HG 231 Hinckley Road, Leicester Forest East, Tel: 0116 224 5971 LDA MH Leicester LE3 3PH Web: www.heathcotes.net Tel: 0116 238 7371 Advert page 74 OP D SI Web: www.woodheyes.co.uk Kathleen Rutland Home, The Places: 44 117 Hinckley Road, Leicester Forest East, Woodway House Places: 32 Leicester LE3 3PF 11 Enderby Road, Blaby, Leicester LE8 4GD Tel: 0116 239 4234 OP D PD LDA MH SI YA Tel: 0116 277 3890 Advert page 74 OP D YA Web: www.vistablind.org.uk Web: www.woodwayhouse.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care 75 Beaumont Hall, Beaumont Leys, LE4 2BD

Mountview, Rothley, LE7 7NL

Woodthorpe Lodge, Loughborough, LE11 2ER

Offering 24 hour residential and dementia care with an inclusive fee offer, Ideal Carehome’s caring A home is more than just bricks and highly trained staff cherish our residents, assisting them to remain and mortar, it is a place you feel independent and ensuring they enjoy an active lifestyle. safe, well cared for and relaxed.

0113 385 3800 [email protected] idealcarehomes.co.uk Blaby care homes with nursing Advertisers are highlighted

Aylesham Court Bupa Care Home Places: 60 Langdale House Ltd Places: 37 195 Hinckley Road, Leicester Forest East, 6 Church Street, Sapcote, Leicester LE3 3PH Leicester LE9 4FG Advert pages 70 & 71 Tel: 0116 298 6515 Advert page 74 OP PD YA Tel: 01455 274544 OP D PD MH SI YA Web: www.bupa.co.uk/aylesham-court Web: www.langdalecarehomes.co.uk Beaumont Hall, Barons Park Care Places: 46 Beaumont Leys, See page 61 for more information on paying Desford Lane, Kirby Muxloe, LE4 2BD for care homes in Leicester, Leicestershire and Leicester LE9 2BE Rutland. Tel: 0116 238 7337 OP D MH YA

Charnwood care homes

Abbeyfield Loughborough Society Places: 31 Cedar Mews Places: 73 42-44 Westfield Drive, 67 Hallam Fields Road, Birstall, Mountview, Loughborough LE11 3QL Leicester LE4 3LX Rothley, Tel: 01509 266605 OP D YA Tel: 0116 267 4835 OP D PD YA LE7 7NL Web: Acorn Close Places: 23 www.cinnamoncc.com/care-homes/cedar-mews 2 Cotton Mill Crescent, Shepshed LE12 9DR Tel: 01509 504279 PD LDA MH YA Charnwood Lodge Places: 17 Web: www.prime-life.co.uk Advert pages 52 & 53 Woodhouse Lane, Nanpantan, Loughborough LE11 3YG Ash Tree Places: 6 Tel: 01509 890184 LDA MH YA 81 Leicester Road, Shepshed, Web: www.prioryadultcare.co.uk Loughborough LE12 9DF Community Living Project Places: 9 Woodthorpe Lodge, Tel: 01509 650169 OP D LDA 29 Loughborough Road, Quorn, Loughborough, LE11 2ER Ayeesha-Raj Care Home Places: 20 Loughborough LE12 8DU 86 Loughborough Road, Tel: 01509 620858 LDA Mountsorrel, Loughborough LE12 7AU Croft House Places: 6 Tel: 01509 413667 PD LDA MH Offering 24 hour residential and 138 Leicester Road, Thurcaston LE7 7JJ dementia care with an inclusive Barkby Road Places: 7 Tel: 0116 236 8666 LDA YA fee offer, Ideal Carehome’s caring 220 Barkby Road, Syston, Web: www.voyagecare.com A home is more than just bricks and highly trained staff cherish our Leicester LE7 2AJ residents, assisting them to remain Damascus House Places: 12 Tel: 0116 260 5088 LDA YA and mortar, it is a place you feel independent and ensuring they enjoy 517 Loughborough Road, Birstall, an active lifestyle. Big House, The Places: 3 Leicester LE4 4BJ safe, well cared for and relaxed. 236 Beaumanor Road, Leicester LE4 5QB Tel: 0116 267 1173 LDA Tel: 0116 243 6199 PD LDA SI YA Freedom Care Ltd 0113 385 3800 Cedar House Care Home Places: 45 – 362 Park Road Places: 4 [email protected] 249 Station Road, Rothley, 362 Park Road, Loughborough LE11 2HN Leicester LE7 7LD Tel: 0116 366 9655 LDA idealcarehomes.co.uk Tel: 0116 230 3066 OP Web: www.accomplish-group.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care 77 Charnwood care homes continued Advertisers are highlighted

Freedom Care Ltd – 68 Conway Drive Places: 4 Homefield College Ltd 68 Conway Drive, Shepshed LE12 9PP – 76 Cossington Road Places: 3 Tel: 01509 557887 LDA MH YA 76 Cossington Road, Silbey, Loughborough LE12 7RS Web: www.accomplish-group.co.uk Tel: 01509 815569 LDA Web: www.homefieldcollege.ac.uk Garendon Residential Home Places: 14 50-52 Garendon Road, Loughborough LE11 4QD Huntingdon Court Places: 43 Tel: 01509 550468 LDA Regent Street, Loughborough LE11 5BA Web: www.adonaiholding.com Tel: 01509 217474 OP D PD LDA MH SI YA Web: www.lccl.eu/en/our-homes/huntingdon-court Glebe Cottage Places: 3 9 Shelley Street, Loughborough LE11 5LD King Street Tel: 01509 265528 OP LDA YA – Care Home Physical Disabilities Places: 17 Web: www.glebehouseproject.org.uk 61/63 King Street, Sileby LE12 7LZ Tel: 01509 817750 OP PD LDA YA Hadrian House Places: 43 Web: www.leonardcheshire.org Garden Street, Thurmaston, Leicester LE4 8DS Tel: 0116 269 4397 OP D PD MH SI YA Lester Court Places: 10 Web: www.lccl.eu/en/our-homes/hadrian-house 2a Storer Road, Loughborough LE11 5EQ Tel: 01509 230622 PD MH YA Highbury Residential Home Places: 27 Web: www.accomplish-group.co.uk 38 Mountsorrel Lane, Sileby, Loughborough LE12 7NF Tel: 01509 813692 OP D LDA MH YA Lingdale Lodge Places: 48 Lingdale, East Goscote LE7 3XW Homefield College – Annex Building Places: 2 Tel: 0116 260 3738 OP D PD MH 217 Loughborough Road, Mountsorrel, Loughborough LE12 7AR Longcliffe Nursing Home Places: 42 Tel: 01509 815696 LDA 300 Nanpantan Road, Nanpantan, Web: www.homefieldcollege.ac.uk Loughborough LE11 3YE Tel: 01509 236256 OP PD Homefield College Ltd Web: www.longcliffenursinghome.co.uk – 139 Homefield Road Places: 4 139 Homefield Road, Sileby, Marwood Residential Home Places: 24 Loughborough LE12 7TG 57 Ashby Road Central, Shepshed, Tel: 01509 812126 LDA Loughborough LE12 9BS Web: www.homefieldcollege.ac.uk Tel: 01509 600625 Advert page 50 OP PD Web: www.marwoodresidentialhome.co.uk Homefield College Ltd – 37 Greedon Rise Places: 3 Meadows, The Places: 10 37 Greedon Rise, Sileby, Loughborough LE12 7TE 25-27 The Meadows, Shepshed, Tel: 01509 814640 LDA Loughborough LE12 9QJ Web: www.homefieldcollege.ac.uk Tel: 01509 821744 LDA Homefield College Ltd Mountview Care Home Places: 66 – 51 Greedon Rise Places: 3 1093 Loughborough Road, Rothley, 51 Greedon Rise, Silbey, Loughborough LE12 7TE Leicester LE7 7NL Tel: 01509 816091 LDA Tel: 0113 385 3800 Advert page 76 OP D Web: www.homefieldcollege.ac.uk Web: www.idealcarehomes.co.uk

78 Search for care at www.carechoices.co.uk to find support in your area Charnwood care homes continued Advertisers are highlighted

Northfield House Residential Home Places: 19 Rose Cottage Rest Home Places: 17 1362 Melton Road, Syston, Leicester LE7 2EQ 136 Rothley Road, Mountsorrel, Tel: 0116 260 7107 OP D PD Loughborough LE12 7JX Tel: 0116 230 2860 OP SI YA Old Station Close Places: 21 Royal Mencap Society – 45 Park Road Places: 8 Unit 1, Old Station Close, Shepshed, 45 Park Road, Loughborough LE11 2ED Loughborough LE12 9NJ Tel: 01509 219144 Tel: 01509 506218 MH LDA LDA MH YA Web: www.mencap.org.uk Web: www.prime-life.co.uk Advert pages 52 & 53 Stadon Road Orchard Court Places: 20 – Care Home Physical Disabilities Places: 7 3a Orchard Gardens, Thurmaston, 42 Stadon Road, Anstey, Leicester LE7 7AY Leicester LE4 8NS Tel: 0116 235 2457 OP PD YA Tel: 0116 264 0086 OP PD LDA SI YA Web: www.leonardcheshire.org Web: www.ibchealthcare.co.uk Syston Lodge Residential Home Places: 25 Pear Tree Grove Places: 10 6 Oxford street, Syston, Leicester LE7 2AS 97 Fosse Way, Syston, Leicester LE7 1NH Tel: 0116 260 3550 OP PD Tel: 0116 269 8686 OP LDA YA Westroyd Care Home Places: 55 Tickow Lane, Shepshed, Loughborough LE12 9LY Pinglenook Residential Home Places: 16 Tel: 01509 650513 OP D PD MH 229 Sileby Road, Barrow upon Soar, Web: www.fshc.co.uk Loughborough LE12 8LP White Acres Places: 12 Tel: 01509 813071 OP D PD YA Web: www.bethesdacarehomes.com 15 Leicester Road, Shepshed LE12 9DF Tel: 01509 502845 LDA YA Primrose Lodge Places: 15 Web: www.prime-life.co.uk Advert pages 52 & 53 Lingdale, East Goscote LE7 3XW Woodthorpe Lodge Places: 66 Tel: 0116 269 7871 OP D PD 54 John Boden Way, Woodthorpe, Quarry Hill Grange Residential Home Places: 23 Loughborough LE11 2ER Watling Street, Mountsorrel, Tel: 0113 385 3800 Advert page 76 OP D MH SI YA Loughborough LE12 7BD Web: www.idealcarehomes.co.uk Tel: 0116 230 2102 OP Wymeswold Court London Lane, Wymeswold, Loughborough LE12 6UB Quorn Orchards Care Home Places: 30 Tel: 01509 881615 OP D PD YA 11 School Lane, Quorn, Loughborough LE12 8BL Tel: 01509 413094 OP Search for care in your area

Rearsby Home Ltd Places: 27 www.carechoices.co.uk 34-36 Station Road, Rearsby, Leicester LE7 4YY Tel: 01664 424519 OP D PD MH • Find care providers quickly and easily Roman Park Places: 14 • Search by location and care need 99 Fosse Way, Syston LE7 1NH Tel: 0116 220 7338 PD LDA YA

Visit www.carechoices.co.uk for further assistance with your search for care 79 The Willows Nursing and Residential Home

Caring for those you care about

We pride ourselves on being a well We offer modern facilities, home cooked established, family run home offering meals and qualified professional care at personalised nursing and residential all times. support, set in beautiful grounds. What people say about our service: Our professional, dedicated team offers “A huge thank you to all of you 24 hour care for a variety of needs and for your sustained, professional, disabilities including Palliative care, and above all compassionate and Physical conditions and Dementia. affectionate care for him over the past three and a half years.” We have been awarded continued accreditation with the prestigious ‘Investors in People’ and are a platinum awarded “I cannot put into words how impressed I Gold Standards framework accredited have been in the way each of you made Home, as well as being accredited to the Mum’s time at The Willows as comfortable highest level of food hygiene. as possible.”

FOR PROFESSIONAL ADVICE CONTACT US TODAY 01858 463177 • [email protected] www.willowsnursinghome.co.uk 105 - 107 Coventry Road, Market Harborough LE16 9BX Charnwood care homes with nursing Advertisers are highlighted

The Aarons Specialist Unit Wymeswold Court Places: 22 Jasmine Court Nursing Home Places: 66 Epinal Way Care Centre, Epinal Way, Nottingham Road, Loughborough LE11 1EU Loughborough LE11 3GD Tel: 01509 265141 OP D PD MH SI YA Willows Tel: 01509 212666 OP PD MH SI YA Web: www.rushcliffecare.co.uk Nursing and Residential Home Web: www.rushcliffecare.co.uk Lonsdale Mews Places: 64 Beaumanor Nursing Home Places: 53 Farley Way, Quorn, Cartwright Street, Loughborough LE12 8XS Loughborough LE11 1JW Tel: 0333 999 2569 OP D PD YA Tel: 01509 239443 OP D PD SI Matthews Neurorehab Unit Places: 38 Web: www.rushcliffecare.co.uk Epinal Way Care Centre, Epinal Way, Berrystead Nursing and Residential Home Ltd Loughborough LE11 3GD 1001 Melton Road, Syston, Places: 46 Tel: 01509 217666 OP PD SI YA Leicester LE7 2BE Web: www.rushcliffecare.co.uk Tel: 0116 269 2366 OP Caring for those you care about Thorpe House Nursing Home Places: 50 Charnwood Hall Nursing Home Places: 25 Knighthorpe Road, 38 Charnwood Road, Shepshed, Loughborough LE11 4JS We pride ourselves on being a well We offer modern facilities, home cooked Loughborough LE12 9QF Tel: 01509 219877 OP D PD SI established, family run home offering meals and qualified professional care at Tel: 01509 650717 OP PD Web: www.rushcliffecare.co.uk personalised nursing and residential all times. support, set in beautiful grounds. Charnwood Oaks Nursing Home Places: 84 Willows, The Places: 60 What people say about our service: Sullington Road, Shepshed LE12 9JG 14-16 The Lant, Shepshed, Our professional, dedicated team offers “A huge thank you to all of you Tel: 01509 600500 Advert page 52 & 53 OP D Loughborough LE12 9PD 24 hour care for a variety of needs and for your sustained, professional, Web: www.prime-life.co.uk Tel: 01509 650669 Advert page 56 OP PD YA disabilities including Palliative care, and above all compassionate and Web: www.3abcare.co.uk Physical conditions and Dementia. Hall, The Places: 19 affectionate care for him over the past Epinal Way Care Centre, Epinal Way, three and a half years.” We have been awarded continued Loughborough LE11 3GD If you are considering a care home with nursing, accreditation with the prestigious ‘Investors Tel: 01509 216616 MH YA AD “I cannot put into words how impressed I see the checklist on page 59. in People’ and are a platinum awarded Web: www.rushcliffecare.co.uk Gold Standards framework accredited have been in the way each of you made Home, as well as being accredited to the Mum’s time at The Willows as comfortable highest level of food hygiene. as possible.” Harborough care homes

Brook House Care Home Places: 41 Hallaton Manor Ltd Places: 41 15 Bell Lane, Husbands Bosworth, Cranoe Road, Lutterworth LE17 6LA Hallaton LE16 8TZ Tel: 01858 880247 Advert page 56 OP D Tel: 01858 555271 OP D PD LDA MH YA AD Web: www.3abcare.co.uk Web: www.hallatonmanor.com

Charnwood Park Residential Home Places: 11 Herons Lodge Places: 10 FOR PROFESSIONAL ADVICE CONTACT US TODAY 164 Charnwood Road, Barwell, Leicester LE9 8FU 138 Northampton Road, Tel: 01455 844770 OP PD SI Market Harborough LE16 9HF 01858 463177 • [email protected] Web: www.charnwoodpark.co.uk Tel: 01858 465441 LDA MH YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism www.willowsnursinghome.co.uk User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs 105 - 107 Coventry Road, Market Harborough LE16 9BX Visit www.carechoices.co.uk for further assistance with your search for care 81 Harborough care homes continued Advertisers are highlighted

HF Trust – Cromwell Crescent Places: 3 Lenthall House Places: 40 83 Cromwell Crescent, Market Harborough LE16 9JW Lenthall Square, Tel: 01858 419145 OP LDA YA Market Harborough LE16 9LQ Web: www.hft.org.uk Tel: 01858 463204 OP D PD LDA MH SI YA

Hunters Lodge Places: 17 Lodge Residential Home, The Places: 32 26 Berridges Lane, Husbands Bosworth, Grange Lane, Thurnby LE7 9PH Lutterworth LE17 6LE Tel: 0116 241 9333 OP Tel: 01858 880538 OP D PD LDA SI YA Web: www.thelodgethurnby.co.uk Web: www.careww.co.uk/care-homes/hunterslodge-care-home Lutterworth Country House Care Home Places: 66 Kibworth Court Places: 45 2 Ashby Lane, Bitteswell, Smeeton Road, Kibworth LE8 0LG Lutterworth LE17 4LS Tel: 01455 558355 Tel: 0116 279 2828 OP D OP YA Kibworth Knoll Places: 36 Woodmarket House Places: 42 12 Fleckney Road, Kibworth, Leicester LE8 0HE Woodmarket, Tel: 0116 279 3879 Advert below OP D PD Lutterworth LE17 4BZ Web: www.kibworthknoll.co.uk Tel: 01455 552678 OP D PD LDA MH SI YA

Harborough care homes with nursing

Grange Nursing & Residential Home, The Sutton in the Elms Places: 40 Smeeton Road, Saddington, Places: 50 34 Sutton Lane, Sutton-in-the-Elms, Leicester LE8 0QT Leicester LE9 6QF Advert pages 70 & 71 Tel: 0116 240 2264 OP D PD SI YA Tel: 01455 286577 OP PD MH SI YA

Peaker Park Care Village Places: 137 Willows Nursing and Residential Home, The Trojan Place, Rockingham Road, 105-107 Coventry Road, Places: 57 Market Harborough LE16 7FP Advert page 52 & 53 Market Harborough LE16 9BX Advert page 80 Tel: 0116 270 5678 OP D PD MH SI YA Tel: 01858 463177 OP D PD MH SI YA Web: www.prime-life.co.uk Web: www.willowsnursinghome.co.uk

Kibworth Knoll BETHEL / BETHESDA RESIDENTIAL HOME Caring for the Elderly Equity Road East, Earl Shilton, Leicestershire LE9 7FY Our elderly residents have already discovered the Kibworth Knoll • 32 Individually decorated rooms (21 with en-suite facilities) experience, and celebrate their next • 3 Lounges and 2 dining rooms chapter in life. They know that our professional and caring staff are on • Purpose built home across one level hand whenever they are needed, day • Home cooked meals using fresh produce accommodating and night, everyday of the week. all dietary requirements 12 Fleckney Road, For more information on how we can • A range of outings and activities are organised cater to your needs, please contact us Kibworth Beauchamp, Leicester LE8 0HE • Visiting hairdresser and chiropodist 0116 279 3879 For more information, please contact us [email protected] www.kibworthknoll.co.uk 01455 847 505

82 Search for care at www.carechoices.co.uk to find support in your area Hinckley and Bosworth care homes Advertisers are highlighted

Bethel/Bethesda Residential Home Places: 34 Kingsfield Court Care Home Places: 70 Equity Road East, Earl Shilton LE9 7FY 40 High Street, Earl Shilton, Leicester LE9 7DG Tel: 01455 847505 Advert page 82 OP D Tel: 01455 360220 Advert page 84 OP D PD Web: www.kingsfieldcourt.co.uk Briars, The Places: 7 29 Spa Lane, Hinckley LE10 1JA Kirby Grange Residential Home Places: 31 Tel: 01455 613749 LDA Markfield Lane, Botcheston, Near Leicester LE9 9FG Tel: 01455 824167 OP D PD MH SI YA Harvey House Places: 44 Church Lane, Barwell, Leicester LE9 8DG Limes, The Places: 40 Derby Road, Hinckley LE10 1QF Tel: 01455 843575 OP D PD LDA MH SI YA Tel: 01455 611728 OP D PD LDA MH SI YA Hayes Close Places: 7 Maple House Places: 5 9 Hayes Close, Whitwick, Coalville LE67 5PJ 15 Mill Drive, Ratby, Leicester LE6 0JH Tel: 01530 837444 PD LDA SI YA Tel: 0116 238 6302 Web: www.rushcliffecare.co.uk LDA YA Moat House Places: 101 Hinckley House Care Home Places: 60 New Road, Burbage, Hinckley LE10 2AW Tudor Road, Hinckley LE10 0EH Tel: 01455 633271 OP D YA Tel: 0116 404 2025 Advert page 46 OP D PD YA Web: www.adeptcarehomes.co.uk Web: www.averyhealthcare.co.uk/care-homes/ leicestershire/hinckley/hinckley-house Orchard House Places: 30 Weston Drive, Market Bosworth CV13 0LY Home From Home Places: 10 Tel: 01455 292988 OP D PD 5a Dragon Lane, Newbold Verdon, Leicester LE9 9NG ParkHouse Grange Places: 40 47 Park Road, Earl Shilton, Leicester LE9 7EP Tel: 01455 828662 OP Tel: 01455 851222 OP D PD MH Honeysuckle Farm Places: 15 Web: www.ala-care.co.uk Desford Road, Newtown Unthank LE9 9FL Rowan House Places: 9 Tel: 01455 828575 PD LDA 2 Spa Lane, Hinckley LE10 1JB Web: www.pathwayscaregroup.co.uk Tel: 01455 637972 LDA Jubilee Villa Places: 5 Saffron House Places: 48 48 Mill Street, Barwell, Leicester LE9 8DW 2A High, Barwell, Leicester LE9 8DQ Tel: 01455 843510 PD LDA YA Tel: 01455 842222 OP D PD YA Web: www.heroiccare.com Trees, The Places: 19 Kingly Croft Places: 6 Deveron Way, Hinckley LE10 0XD 11 Mount Road, Hinckley LE10 1AD Tel: 0116 305 7351 PD LDA MH SI YA Tel: 01455 613823 PD MH SI YA Web: www.leics.gov.uk Kingly House Places: 17 Willows Residential Home (Hinckley), The 13-19 Mount Road, Hinckley LE10 1AD 89 London Road, Hinckley LE10 1HH Places: 40 Tel: 01455 613823 PD YA Tel: 01455 615193 OP D PD YA Kingly Lodge Places: 5 Woodrowe House Places: 27 21 Mount Road, Hinckley LE10 1AD Ratby Lane, Markfield LE67 9RN Tel: 01455 613845 MH Tel: 01530 234146 OP PD MH SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 83 RESIDENTIAL & DEMENTIA CARE

A luxurious lifestyle in a vibrant community

18m2 private en suite bedrooms and 25m2 couples suites

Exceptional facilities including a bar and cinema

Comprehensive lifestyle and activities programme

24 hour professional health & wellbeing team

For more information visit: www.kingsfieldcourt.co.uk High Street, Earl Shilton, LE9 7DG Hinckley and Bosworth care homes with nursing

Ashton Care Home, The Places: 72 Hinckley Park Nursing Home Places: 40 John Street, Hinckley LE10 1UY 67 London Road, Hinckley LE10 1HH Tel: 01455 233350 OP D PD MH SI YA Tel: 01455 615252 OP PD Bosworth Court Care Home Places: 42 See page 61 for more information on paying for Station Road, Market Bosworth CV13 0JP care homes in Leicestershire. Tel: 01455 290867 OP D PD MH SI YA

Leicester City care homes Advertisers are highlighted

25 Percival Way Places: 2 Agnes House Places: 26 25 Percival Way, Groby, Hinckley Road, Leicester LE3 0UX Leicester LE6 0AU Tel: 0116 255 9174 Advert page 86 OP PD SI Tel: 07917 191170 LDA MH Web: www.wyggestons.org.uk A S Care Places: 25 Alston House Places: 19 138 Westcotes Drive, 380 Aylestone Road, Leicester LE3 0QS Leicester LE2 8BL Tel: 0116 233 4300 OP D PD MH SI Tel: 0116 291 5601 OP D PD LDA MH SI YA Web: www.mauricare.com Web: www.midlandscare.co.uk

Abberdale Ltd T/A Abberdale House Places: 25 Anita Jane’s Lodge Places: 16 165-169 Hinckley Road, Leicester LE3 0TF 126 Uppingham Road, Tel: 0116 291 5660 Advert below OP D PD MH YA Leicester LE5 0QF Web: www.abberdaleresidentialhome.co.uk Tel: 0116 276 8071 MH YA Abbey House Places: 37 Arbor House Places: 40 Stokes Drive, Leicester LE3 9BR High Street, Evington, Tel: 0116 231 2350 OP D PD MH SI YA Leicester LE5 6SH Tel: 0116 273 9033 OP D PD MH SI YA Adjuvo (Midlands) Support for Living Ltd Satya Nivas, 71-73 Checketts Road, Places: 10 Ark Care Lodge Ltd, The Places: 18 Leicester LE4 5ES 94-96 Evington Lane, Tel: 0116 233 6064 OP D PD LDA MH SI YA Leicester LE5 5PP Web: www.adjuvocare.co.uk Tel: 0116 273 6950 LDA

Quality care and ABBERDALE Join us for RESIDENTIAL HOME peace of mind a FREE At Abberdale, we are specialists in Our commitment is to promote person trial day dementia and mental health care, centred care to our residents to ensure providing Long and short term, respite, we provide the highest level of care day and holiday care. possible.

For more information, contact us: Abberdale Residential Home 0116 291 5660 165-169 Hinckley Road, [email protected] Leicester www.abberdaleresidentialhome.co.uk LE3 0TF

Visit www.carechoices.co.uk for further assistance with your search for care 85

As Leicester’s most trusted and respected Sheltered Housing and Residential Care facility, Wyggestons is delighted to introduce a brand-new development of self-contained flats and bungalows, currently under construction at our peaceful Hinckley Road site. The properties offer affordable rents and quality accommodation and are now available for reservation ‘off plan’.

This development for the over 60’s, comprises of eight one and two-bedroom flats and six two-bedroom bungalows built to a high specification, and if you reserve early you can customise your new home to meet your needs.

All properties are designed for independent living whilst removing some of the worries you may have about isolation, security, managing maintenance and running costs. You will have the reassurance of an emergency alarm service and Wardens who are on hand 24 hours a day, 365 days a year.

Set among beautiful landscaped gardens, the Almshouses have been architect-designed with an attractive mixture of modern and traditional features, ample parking, and lots of green areas - so are both private and tranquil.

All residents have access to the wide range of facilities on site, which include a library and social spaces. We also provide an extensive programme of activities, along with regular services in our very own chapel, St Ursula’s.

Our Agnes House Residential Care Home accommodates residents on long term or respite basis, offering the very highest standards of care.

For more information or to arrange a visit please call 0116 255 9174 or email us at: [email protected] www.wyggestons.org.uk Wyggestons, 160 Hinckley Road, Leicester LE3 0UX Leicester City care homes continued Advertisers are highlighted

Ashton Lodge Residential Home Places: 27 Cherre Residential Care Places: 14 3 Daneshill Road, Leicester LE3 6AN 2 Daneshill Road, Leicester LE3 6AL Tel: 0116 262 0075 OP D PD MH YA Tel: 0116 251 7567 PD LDA MH Web: www.ashtonlodge.co.uk Church View Places: 8 Asra House Residential Care Home Places: 42 5 Springfield Road, Stoneygate, Leicester LE2 3BB 15 Asha Margh, Holden Street, Leicester LE4 5LE Tel: 0116 270 2678 LDA Tel: 0116 266 2727 OP D PD SI Web: www.advancedcaringlimited.co.uk Web: www.sanctuary-care.co.uk/care-homes- midlands/asra-house-residential-care-home Clarendon Beechlands Places: 18 28 Central Avenue, Clarendon Park, Leicester LE2 1TB Aylestone Grange Places: 10 Tel: 0116 270 3968 LDA MH YA 705-707 Aylestone Road, Leicester LE2 8TG Web: www.prime-life.co.uk Advert pages 52 & 53 Tel: 0116 224 9353 OP MH YA AD Clarendon Mews Care Home Places: 47 Barclay Street Places: 6 Grasmere Street, Leicester LE2 7FS 148 Barclay Street, Leicester LE3 0JB Tel: 0116 255 2774 Tel: 0116 255 5005 OP D YA OP LDA YA Web: www.clarendonmews.co.uk Beaumont Hall Places: 60 Cooper House Places: 32 120 Beaumont Leys Lane, Leicester LE4 2BD Pasley Road, Leicester LE2 9BT Tel: 0113 385 3800 Advert page 76 OP D YA Web: www.idealcarehomes.co.uk Tel: 0116 278 2341 OP D PD MH SI YA Bodnant House Places: 10 Coriander Road Places: 4 11 Bodnant Avenue, Leicester LE5 5RB 25 Coriander Road, Bede Island, Leicester LE2 7ER Tel: 0116 254 4006 Tel: 0116 273 6461 Advert page 90 OP LDA MH SI YA LDA Web: www.care24-7leicester.com Web: www.macintyrecharity.org Briarvale Places: 10 Diamond House Places: 74 158 Ashby Road, Shepshed, Loughborough LE12 9EE Bewcastle Grove, Beaumont Leys, Leicester LE4 2JW Tel: 01509 829283 LDA Tel: 0116 235 5201 OP D PD YA Chantry, The Places: 13 Diwali Nivas Places: 21 Chantry Lane, Off Groby Road, Leicester LE3 9QJ 38 Westcotes Drive, Leicester LE3 0QR Tel: 0116 366 9655 LDA MH YA Tel: 0116 233 4440 Advert below OP D MH Web: www.accomplish-group.co.uk Web: www.diwalinivas.co.uk

For an Asian lifestyle and cuisine

DIWALI NIVAS At Diwali Nivas, we provide permanent, respite and day care services in a RESIDENTIAL HOME caring, homely atmosphere in which our residents may lead as normal of an Asian lifestyle as possible. We will ensure the residents privacy, dignity, independence and choices 0116 233 4440 are maintained. • Gujarati, Hindi and Punjabi speaking staff available 24 hours a day www.diwalinivas.co.uk • Nurse call system and smoke detectors in every room • Single and Double rooms available • Choice of Gujarati/vegetarian 38 Westcotes Drive, menus • In-house entertainment as well as outings and day trips Leicester LE3 0QR For more information, or to book a FREE trial day, contact us

Visit www.carechoices.co.uk for further assistance with your search for care 87 RESIDENTIALGraysfd CARE Hall HOME SAFELY ACCEPTING NEW RESIDENTS

Beautiful seni living in Steygate, Leicestershire ◆ 25sq. metre private en suite bedrooms & couples suites ◆ ◆ Generous all-inclusive package ◆ ◆ Exceptional facilities & activities programme ◆ ◆ 24-hour professional care & wellbeing team ◆ ◆ A luxurious lifestyle in a vibrant community ◆ ◆ Excellent infection prevention & control standards ◆

LIVE VIDEO TOURS AVAILABLE HOSTED BY OUR FRIENDLY TEAM. 0116 478 4530 | [email protected]

Graysford Hall, 11 Elmfield Avenue, Stoneygate, Leicester, LE2 1RB www.sandersseniorliving.co.uk Leicester City care homes continued Advertisers are highlighted

Elliott Residential Care Home Places: 17 Glenfield Woodlands Care Home Places: 17 46-48 Highfield Street, Leicester LE2 1AD 11 Holmwood Drive, Glenfield Woodlands, Graysfd Hall Tel: 0116 254 4458 Glenfield, Leicester LE3 9LG RESIDENTIAL CARE HOME OP D LDA MH SI YA Web: www.elliottcarehome.co.uk Tel: 0116 287 1696 OP D PD MH SAFELY ACCEPTING NEW RESIDENTS Web: www.pearlcare.co.uk Evington Grange Places: 6 291 Green Lane Road, Leicester LE5 4NG Gokul-Vrandavan Places: 27 12-14 Windsor Avenue, Leicester LE4 5DT Tel: 0116 215 2448 MH YA AD Tel: 0116 266 1378 OP D PD Five Rivers Living Places: 50 Goodwood Orchard Care Home Places: 21 12 Sangha Close, Leicester LE3 9SW 304 Uppingham Road, Leicester LE5 2BE Tel: 0116 235 3806 Advert below OP D LDA MH YA Tel: 0116 276 6239 OP D MH YA Web: www.fiveriversliving.co.uk Gratia Residential Care Ltd Places: 20 Fosse Court Places: 22 472 Groby Road, Leicester LE3 9QD Advert page 91 207-211 Fosse Road North, Leicester LE3 5EZ Tel: 0116 231 1640 OP D PD LDA MH YA Tel: 0116 251 8822 OP D PD LDA MH SI Web: www.knightonmanorcareservices.co.uk George Hythe House Places: 43 Graysford Hall Places: 72 1 Croft Road, Leicester LE4 1HA 11 Elmfield Avenue, Stoneygate, Leicester LE2 1RB Tel: 0116 235 0944 OP LDA YA Tel: 0116 478 4530 Advert page 88 OP D PD SI Web: www.georgehythehouse.co.uk Web: www.sandersseniorliving.co.uk Geraint House Places: 11 Groby Lodge Places: 12 28 Uppingham Road, Leicester LE5 0QD 452 Groby Road, Leicester LE3 9QB Tel: 0116 276 5971 MH YA AD Tel: 0116 287 1970 OP D PD MH

YOUR FAMILY, IS OUR FAMILY

Five Rivers Living is a spacious, purpose built care home. We offerresidential care and respite care for individuals and couples both over 65 and under, those Beautiful seni living in Steygate, Leicestershire with dementia related needs and other mental health ◆ 25sq. metre private en suite bedrooms & couples suites ◆ conditions, or those with physical disabilities.

◆ Generous all-inclusive package ◆ On top of the excellent care we provide, additional ◆ Exceptional facilities & activities programme ◆ facilities include: ◆ 24-hour professional care & wellbeing team ◆ HERE TO HELP OUR COMMUNITY • 50 bedrooms • Cinema room complete with en-suite • Visiting Dentist, ◆ ◆ A luxurious lifestyle in a vibrant community washing facilities Chiropodist & ◆ Excellent infection prevention & control standards ◆ • Full activities programme Hairdresser • State of the art carer • On-site hair salon LIVE VIDEO TOURS AVAILABLE call system • Peaceful garden HOSTED BY OUR FRIENDLY TEAM. 0116 235 3806 • [email protected] 0116 478 4530 | [email protected] For more information, please contact us: www.fiveriversliving.co.uk • 12 Sangha Close, Leicester LE3 9SW Video home viewings available (contact us for details)

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Graysford Hall, 11 Elmfield Avenue, Stoneygate, Leicester, LE2 1RB www.sandersseniorliving.co.uk Visit www.carechoices.co.uk for further assistance with your search for care 89 ABOUT CARE 24-7 LEICESTER Care 24-7 present quality accommodation which provides comprehensive round the clock care and support services for people with a range of mental health conditions, learning disabilities, Autism and Dementia. We are situated in the city of Leicester within pleasant residential areas, with amenities and transport links within walking distances. We offer our facilities to clients from all over England and are respectful of all cultures, and recruit staff that have similar backgrounds and cultures to our services users

OUR ETHOS AND PHILOSOPHY • To respect and encourage individuality • To maintain equality and diversity • To promote the welfare and wellbeing of all service users • To provide an enriching experience for all service users • To deliver a tailored service to each service user and ensure their assessed needs are met

WHY CHOOSE CARE 24-7 LEICESTER? We strive to keep residents healthy, active and involved in the community through a planned and comprehensive care package. Participation, empowerment, inclusion, creativity and choice are fundemental to Care 24-7 Leicester’s philosophy of mental health care and support. We put our residents at the forefront of everything we do, and they are involved in every aspect of the service. Through positive re-enforcement, motivation and self determination people are encouraged to reach their full potential.

FOR MORE INFORMATION CONTACT US:

Bodnant House Hartington Road Care Home 11 Bodnant Avenue, Leicester, 75 Hartington Rd, Leicester, Leicestershire LE5 5RB Leicestershire LE2 0GQ 0116 273 6461 0116 242 5779 [email protected] [email protected] www.care24-7leicester.com www.care24-7leicester.com Leicester City care homes continued Advertisers are highlighted

Gwendolen Road Care Home Places: 14 Heartwell House Residential Care Home 305 Gwendolen Road, 32 Shaftesbury Avenue, Leicester LE4 5DQ Leicester LE5 5FP Advert page 72 Tel: 0116 266 5484 Places: 13 OP D LDA MH SI YA Tel: 0116 273 6277 OP D PD LDA MH YA AD Heathcotes (Aylestone) Web: www.allagcare.co.uk 128 Lutterworth Road, Aylestone, Leicester LE2 8PG Tel: 0116 277 7658 Places: 7 PD LDA MH SI YA Halifax Drive Places: 33 Web: www.heathcotes.net 72 Halifax Drive, Leicester LE4 2DP Heathcotes Lutterworth View Tel: 0116 234 0519 OP LDA YA 88 Lutterworth Road, Leicester LE2 8PG Web: www.prioryadultcare.co.uk Tel: 0116 283 8854 Places: 8 PD LDA MH SI YA Hambleton House Places: 18 Web: www.heathcotes.net 337 Scraptoft Lane, Leicester LE5 2HU Hollywell Court Residential Home Places: 12 464 London Road, Leicester LE2 2PP Tel: 0116 243 3806 OP D LDA MH YA Tel: 0116 270 2252 OP Hamilton House Places: 19 Island Place Places: 39 31 Highfield Street, Leicester LE2 1AD Gooding Avenue, Leicester LE3 1JS Tel: 0116 254 0724 MH YA Tel: 0116 285 5518 MH YA Hartington Road Care Home Advert page 90 Web: www.prime-life.co.uk Advert pages 52 & 53 75 Hartington Road, Places: 8 Knighton Manor Ltd Places: 9 Leicester LE2 0GQ 31 Knighton Drive, Leicester LE2 3HD Advert below Tel: 0116 242 5779 OP D PD LDA MH SI YA AD Tel: 0116 287 3072 OP D PD LDA MH YA Web: www.care24-7leicester.com Web: www.knightonmanorcareservices.co.uk

Knighton Manor Limited is a family run business providing high levels of support for individuals in both Residential and Supported living settings for many years.

As well as providing quality care, we wanted to bring people together and support them to make new friends, have the feeling of community where they can socialise and interact with their peers and neighbours. This is why we are proud to have a large communal area that will be used during the day as a day centre for any individuals who are interested in staying active and socialising whilst having fun and being creative.

0116 287 3072 • [email protected] www.knightonmanorcareservices.co.uk 5A Holmwood Drive, Leicester, LE3 9SX

Visit www.carechoices.co.uk for further assistance with your search for care 91 Orchard Manor View - A place to really live! Entertainment: special events displayed on our in-built At Orchard Manor View we projector Our Mission understandFacilities that every individual Facilities: Orchard Manor View is a purpose-built care home inhas the different From interests, our landscaped hobbies gardens,Our award-winning greenhouse andaccommodation raised heart of Leicester, caring for adults age 55+, those livingand needs. planting As such, beds, we aim to theto sensoryboasts truly room, luxurious courtyard spaces. and Every three room with Dementia and Alzheimer’s, as well as older individualsmeet all the themed needs of lounges, residents weby endeavourpossess an to en-suite, cater to everyone’sexquisite furniture with multiple chairs, bedside tables, a Orchard Manorwith View… additional care requirements. Our mission is tousing bring a holisticinterests. approach We alsoto care have daily events in our multi-functional in order to make them truly feel coffee table, lamps, a flat screen television warmth, independence, care and support to all of our room, ranging from live performances, to movies, A place to really live! at home. and a custom designed electric bed built residents, and ultimately improving their quality of life. sports and special eventswith displayed our residents on inour mind. projector. It is also a huge For instance, our landscaped Furthermore, we are proudhonour owners of ours of to 4provide state-of-the-art accommodation We are very excited to announce the completion of our new wing. This offers a gardens, greenhouse and raised Dining hydrotherapy baths (withfor couples.Bluetooth Furthermore, music facilities all ground and floors further 5 luxurious en-suite rooms. Call today on 0116 3194460 to reserve a room! planting beds offer the ideal offer French doors opening out into the Our specially trained chefs provide a relaxing and flexible soft mood lighting). surroundings for those green courtyard or garden. Our Mission: diningDining: environment, offering a variety of home cookedfingered gardeners. Our quiet We also have three themed lounges as Orchard Manor View is located in anutritious meals on a daily basis and catering for all dietary Accommodation Our specially trained chefs provide a sensory courtyard, featuring a central well as a specially-designed sensory peaceful residential area, offering a securerequirements. relaxing and They flexible are alwaysdining environment,happy to master fountain, new winddishes chimes Our and award-winning a seating area accommodation room and 4boasts hydrotherapy truly luxurious baths environment encapsulated by relaxingto makeoffering you a feel variety more atof homehome within cooked our spaciousprovides dininga necessary spaces. for Everyrelaxation room to possesses (with Bluetooth an en-suite, music exquisite facilities and soft grounds. This provides the perfect settingarea. nutritious In addition, meals our on service a daily users basis also and have soak full accessup the sunto or enjoyfurniture a good with book, multiple by moodchairs, lighting). bedside tables, a coffee for the holistic care that we provide. theircatering own fully for furnished, all dietary state requirements. of the art resident’s way of example.kitchen, table, lamps, a flat screenWe reallytelevision do aimand toa custommake our home Our mission is to bring warmth,which They features are also a diningalways area happy as wellto master as French We doors also have dailydesigned events electric in our bed feelbuilt likewith your our residentsown. This in even mind. extends It is independence, care and support to all of openingnew dishes out onto to makea patio you for or Al-fresco loved ones dining. multi-functional room,also ranging a huge fromhonour live of toours enabling to provide religious accommodation practices if this for is our residents, thus allowing us to improve feel more at home within our spacious performances, to movies,couples. sports and desired by any of our residents. their quality of life. Entertainmentdining area. Care: If you would like to learn more about our At OrchardIn addition, Manor our service View we users understand also have that every Orchard Manor View is a purpose-built Forhome more and information even do a virtual on tour,how please visit our website below. To book a viewing care home in the heart of Leicester,individual full access has todifferent their own interests, fully furnished, hobbies and needs. As we can help you or a loved please call 0116 3194460. caring for: adults 55+, those living withsuch, state we of aim the to art meet resident’s all the kitchen, needs which of residents by using a one, please don’t hesitate to Dementia and Alzheimer’s disease, asholistic features approach a dining to area care as in well order as Frenchto make them truly feel contactWebsite: us, https://www.orchardmanorview.co.uk we look forward well as older individuals with additionalat home.doors opening out onto a patio for toVisit hearing us on our from Facebook you. care requirements. Al-fresco dining.

0116 319 4460 34 Robert Hall Street, www.orchardmanorview.co.uk Leicester LE4 5RB [email protected] (off Abbey Lane, near to the Space Centre) Leicester City care homes continued Advertisers are highlighted

Lansdowne Road (67-71) Places: 26 Newton House Places: 26 67-71 Lansdowne Road, Aylestone, Leicester LE2 8AS 47 Prospect Road, Leicester LE5 3RR Tel: 0116 283 4025 OP LDA YA Tel: 0116 251 6112 LDA MH Web: www.prioryadultcare.co.uk Oak House Places: 11 Leaholme Places: 17 357 Gwendolen Road, Evington, 8 Springfield Road, Stoneygate, Leicester LE2 3BA Leicester LE5 5FP Tel: 0116 270 2665 Advert page 54 OP Tel: 0116 273 1717 Advert page 72 OP MH YA Web: www.yourhealthgroup.co.uk Web: www.allagcare.co.uk

Lester Hall Apartments Places: 33 Orchard Manor View Places: 30 15 Elms Road, Stoneygate, Leicester LE2 3JD 34 Robert Hall Street, Leicester LE4 5RB Tel: 0116 274 5400 OP D PD MH SI YA AD Tel: 0116 319 4460 Advert page 92 OP D YA Web: www.lesterhallapartments.co.uk Web: www.orchardmanorview.co.uk

Marston Court Places: 22 Pendene House Places: 17 67-71 Marston Road, Leicester LE4 9FF 15 Pendene Road, Stoneygate, Tel: 0116 210 3895 PD LDA Leicester LE2 3DQ Meadow’s Court Places: 60 Tel: 0116 270 8911 OP D MH Old Church Street, Old Aylestone, Pine View Care Home Places: 15 Leicester LE2 8ND Advert page 60 420 Hinckley Road, Leicester LE3 0WA Tel: 0116 224 8888 OP D PD MH SI YA Tel: 0116 285 5868 OP D PD MH Web: www.kirklandscaregroup.co.uk Prime Life Ltd Melbourne Home Places: 17 – 50 Stoneygate Road Places: 19 263 London Road, Leicester LE2 3BE 50 Stoneygate Road, Leicester LE2 2AD Tel: 0116 270 6771 OP Tel: 0116 270 7276 MH YA Mere Lodge Places: 4 Web: www.prime-life.co.uk Advert pages 52 & 53 93 Mere Road, Leicester LE5 5GQ Queens Lodge Places: 4 Tel: 0116 251 7441 LDA 15 Queens Park Way, Eyres Monsell, Milligan Road Places: 8 Leicester LE2 9RQ 244 Milligan Road, Leicester LE2 8FD Tel: 0116 278 0148 LDA MH YA Tel: 0116 244 2004 OP D PD LDA YA Web: www.chartwelltrustcare.org/ Queens Park Care Home Places: 16 chartwellservices/milligan-court/ 15 Queens Park Way, Eyres Monsell, Leicester LE2 9RQ National Autistic Society – Camden Road Places: 12 Tel: 0116 278 0148 OP PD LDA 19 Camden Road, Leicester LE3 2GF Tel: 0116 263 0992 LDA YA Rosywood House Places: 3 29 Montvale Gardens, Leicester LE4 0BL New Wycliffe Home, The Tel: 0116 251 6518 LDA SI YA 111 Gleneagles Avenue, Rushey Mead, Leicester LE4 7YJ Ryedale House Places: 7 Tel: 0116 266 7093 OP D PD LDA MH SI YA 410 Narborough Road, Leicester LE3 2FR Web: www.vistablind.org.uk Tel: 0116 224 8605 MH

Visit www.carechoices.co.uk for further assistance with your search for care 93 Dane View Care Home is located on leafy Glenfield Road and just a 5 minute drive from the centre of Leicester

Set within three acres of beautifully landscaped gardens and orchards.

ursing espite esidential Daycare Acquired Brain Injury Dementia are

WELOME D V W W O HOME

T D V

R L D V LE D H Leicester City care homes continued Advertisers are highlighted

Silver Birches Places: 19 Stonesby House Places: 9 85 Lutterworth Road, Aylestone, Leicester LE2 8PJ 147 Stonesby Avenue, Wigston, Tel: 0116 283 2018 OP D PD MH Leicester LE2 6TY Simmins Crescent/Whitteney Drive Places: 15 Tel: 0116 283 1638 OP D PD LDA MH SI YA AD 2-6 Simmins Crescent, Eyres Monsell, Web: www.stonesbyhouse.co.uk Leicester LE2 9AH Tel: 0116 249 8867 OP D LDA PD MH SI YA Stonesby House Ltd Places: 14 Web: www.vistablind.org.uk 107 Stonesby Avenue, Wigston, Skelton Court Places: 15 Leicester LE2 6TY 41 Ryder Road, Kirby Frith, Leicester LE3 6UJ Tel: 0116 283 1638 OP D PD LDA MH SI YA AD Tel: 0116 261 0663 OP D PD LDA SI YA Web: www.stonesbyhouse.co.uk Web: www.sanctuary-supported-living.co.uk/find- Stonesby Lodge Places: 12 services/disability/leicestershire/skelton-court 109 Stonesby Avenue, South Lodge Care Home Places: 106 Leicester LE2 6TY 307 London Road, Leicester LE2 3ND Tel: 0116 283 0128 MH Tel: 0116 404 2026 Advert page 46 OP D PD Web: www.averyhealthcare.co.uk/care-homes/ Stoneygate Ashlands Places: 37 leicestershire/leicester/south-lodge/ Ratcliffe Road, Leicester LE2 3TE Spencefield Grange Places: 60 Tel: 0116 244 8624 OP D PD MH SI YA Davenport Road, Evington, Leicester LE5 6SD Web: www.prime-life.co.uk Advert pages 52 & 53 Tel: 0116 241 8118 Advert page 60 OP D PD MH YA Stoneygate Oaklands Places: 44 Web: www.kirklandscaregroup.co.uk 328 London Road, Leicester LE2 2PJ Spinney Lodge Places: 4 Tel: 0116 270 3454 OP D PD MH YA 91 Mere Road, Leicester LE5 5GQ Web: www.prime-life.co.uk Advert pages 52 & 53 Tel: 07713 476811 LDA MH YA Thurn Court Places: 44 St Bennett’s Care Home Places: 27 Thurncourt Road, Thurnby Lodge, 346-348 London Road, Leicester LE2 2PL Leicester LE5 2NG Tel: 0116 274 5959 Advert below OP D LDA SI Web: www.stbennettscare.co.uk Tel: 0116 241 3126 OP D PD MH SI YA St Georges Places: 36 Venetia House Places: 12 Ratcliffe Road, Leicester LE2 3TE 348 Aylestone Road, Tel: 0116 274 5115 OP D Leicester LE2 8BL Web: www.prime-life.co.uk Advert pages 52 & 53 Tel: 0116 283 7080 LDA MH YA

St Bennett’s is located in the heart of Stoneygate and is a spacious ST BENNETT’S residential care home with large rooms and lounges and an CARE HOME enclosed garden. We provide the highest standards of personal care to enable residents to maintain their independence and privacy in a friendly family environment. ST BENNETT’S CARE HOME 346-348 LONDON ROAD, We can accommodate 27 residents on a short STONEYGATE, LEICESTER LE2 2PL term or a long term basis. We have single and double rooms, many with ensuite facilities. 0116 274 5959 We accept residents in the older persons www.stbennettscare.co.uk category as well as people with sight [email protected] impairment, dementia or learning disabilities.

Visit www.carechoices.co.uk for further assistance with your search for care 95 Leicester City care homes continued Advertisers are highlighted

Vishram Ghar Places: 44 Willowbrook Places: 6 120 Armadale Drive, Netherhall, 20 Wendys Close, Leicester LE5 1HF Leicester LE5 2HY Tel: 0116 241 9584 OP D PD MH YA Tel: 0116 243 3601 PD LDA MH SI YA AD Web: www.voyagecare.com Welford Court Places: 14 458 Welford Road, Leicester LE2 6EL Tel: 0116 270 3482 Advert page 101 OP D MH SI If you are considering a care home, see the Web: welfordcourt.co.uk checklist on page 51.

Leicester City care homes with nursing

Aaron Court Places: 91 Evington Home – Pilgrims’ Friend Society 1Way, Leicester LE5 1SJ Grocot Road, Evington, Places: 30 Tel: 0116 241 5552 OP D PD LDA YA Leicester LE5 6AL Web: www.abbeyhealthcare.org.uk Tel: 0300 303 1455 OP D PD MH Web: www.pilgrimsfriend.org.uk Acorn Hill Nursing Home Places: 59 Radstone Walk, Rowlatts Hill, Leicester LE5 4UH Foxton Grange Places: 36 Tel: 0116 276 0600 OP D PD MH 571 Gipsy Lane, Web: www.acornhillnursinghome.co.uk Leicester LE5 0TA Advert page 68 Tel: 0116 246 0616 Ashleigh Nursing Home Places: 21 OP D Web: www.mha.org.uk/foxton-grange 17 Ashleigh Road, Leicester LE3 0FA Tel: 0116 285 4576 OP D PD LDA MH SI Grey Ferrers Bupa Care Home Places:120 5 Priestley Road, Off Blackmore Drive, Barclay House Places: 29 Braunstone, Leicester LE3 1LF 165 Barclay Street, Leicester LE3 0JE Tel: 0116 247 0999 Advert page 74 OP D PD YA Tel: 0116 255 3039 OP PD MH YA Web: www.bupa.com Web: www.plans4rehab.com

Braunstone Firlands Nursing Home Places: 24 Harley Grange Nursing Home Places: 34 Gooding Avenue, Leicester LE3 1JS 25 Elms Road, Leicester LE2 3JD Tel: 0116 255 8809 OP D Web: www.prime-life.co.uk Advert pages 52 & 53 Tel: 0116 270 9946 OP D PD YA

Dane View Care Home with Nursing Places: 41 Harley House Care Home Ltd Places: 28 165 Glenfield Road, Leicester LE3 6DP 10-12 Elms Road, Tel: 0116 365 1535 OP D PD LDA MH SI YA Leicester LE2 3JE Web: www.bayswoodcare.co.uk Advert page 94 Tel: 0116 270 3672 Advert page 56 OP PD Web: www.3abcare.co.uk Everdale Grange Places: 67 78-80 Lutterworth Road, Hayes Park Nursing Home Places: 49 Leicester LE2 8PG Advert pages 70 & 71 2 Cropthorne Avenue, Tel: 0116 299 0225 OP D PD MH SI YA Leicester LE5 4QJ Web: www.langdalecarehomes.co.uk Tel: 0116 273 1866 OP D PD YA

96 Search for care at www.carechoices.co.uk to find support in your area Leicester City care homes with nursing continued Advertisers are highlighted

Langdale View Places: 37 Scraptoft Court Care Home Places: 34 590 Gipsy Lane, 273A Scraptoft Lane, Leicester LE5 0TB Advert pages 70 & 71 Leicester LE5 2HT Tel: 0116 276 2186 OP D PD MH SI YA Tel: 0116 243 1115 OP D PD MH YA Web: www.langdalecarehomes.co.uk Toller Road Places: 8 London Road Neurological & Specialist Care Unit 13 Toller Road, Stoneygate, 362 London Road, Leicester LE2 2PU Places: 33 Leicester LE2 3PH Tel: 0116 270 3118 Tel: 0116 270 6991 Advert below OP D PD SI YA OP LDA MH YA Web: www.cygnethealth.co.uk Web: www.cheerhealth.com Western Park View Nursing Home Places: 60 Magnolia Care Home, The Places: 38 390 Hinckley Road, Leicester LE3 0WA 6 Monsell Drive, Aylestone, Leicester LE2 8PN Tel: 0116 247 0032 OP PD Tel: 0116 291 5602 OP D PD LDA MH YA Web: www.westernparkviewcarehome.co.uk Web: www.midlandscare.co.uk

Rushey Mead Manor Care and Nursing Home See page 61 for more information on paying 30 Coatbridge Avenue, Places: 50 for care homes in Leicester, Leicestershire and Leicester LE4 7ZS Rutland. Tel: 0116 266 6606 OP D PD MH SI

THE LONDON ROAD NURSING AND SPECIALIST CARE UNIT LRNSCU 1, 362 London Road, Leicester LE2 2PU

At the LRNSCU, we are proud to offer the 24 hour nursing care is provided by our team highest standards of specialist nursing care of highly trained nurses who draw up individual for adults over the age of 18 in a location that care plans which are informed by our residents, benefits from all our local amenities and services. their families and their General Practicioners. By doing so, we are able to ensure that our residents For a number of years we have held contract are not only getting the exact care they need, with the local Primary Care Trust to provide but also maintain their independence and nursing care for patients with Genetic or Acquired privacy. Neurological conditions including Motor Neurone, Huntington’s, Multiple Sclerosis, On top of Nursing, we are also proud to offer Brain Injury and Long-term Chronic stable Respite care, Convalescence care Respirator dependent residents. and Weekend & Night placements.

Other Services include: • Fresh home cooked meals tailored to For more information or to arrange a meet special dietary needs visit, please contact our Director: • Hairdressing • Library Mrs. K.M. Jacobs, M.A. R.G.N. R.H.V. • Physiotherapist 0116 270 6991 • Chiropodist • Optician [email protected] • Dentist www.cheerhealth.com

Visit www.carechoices.co.uk for further assistance with your search for care 97 Melton care homes

Broadoak Grange Places: 33 Lyndhurst Lodge Residential Home Ltd Sandy Lane, Melton Mowbray LE13 0AN 87 Burton Road, Places: 19 Tel: 01664 562008 OP D PD Ashby-de-la-Zouch LE65 2QL Tel: 01530 563007 OP Broadoak Lodge Places: 27 Sandy Lane, Melton Mowbray LE13 0AN Mar Lodge Places: 7 Tel: 01664 481120 OP D LDA 26 Nottingham Road, Melton Mowbray LE13 0NP Tel: 01664 560 302 Egerton Lodge Residential Home Places: 46 LDA SI Wilton Road, Melton Mowbray LE13 0UJ Web: www.craegmoor.co.uk Tel: 01664 410202 OP D PD MH SI Melton Short Breaks Service Places: 6 Web: www.egertonlodge.co.uk 21 Victor Avenue, Melton Mowbray LE13 0GG Framland Places: 31 Tel: 0116 305 5652 PD LDA SI YA The Mansion House, 11 Faldo Drive, Web: www.leics.gov.uk Melton Mowbray LE13 1RH Scalford Court Care Home Places: 59 Tel: 01664 564922 D YA Melton Road, Scalford, Melton Mowbray LE14 4UB Web: www.newbloom.co.uk Tel: 01664 444696 OP D PD Hunter’s Lodge Places: 36 Web: www.scalfordcourt.co.uk Church Lane, Old Dalby, Melton Mowbray LE14 3LB Tel: 01664 823064 OP D PD MH SI YA AD If you are considering a care home, see the Web: www.hunterslodge.org checklist on page 51.

Melton care homes with nursing

Amwell, The Places: 88 Asfordby Road, Melton Mowbray LE13 0HN Tel: 01664 882525 OP D PD MH SI

Waltham Hall Nursing & Residential Home 87 Melton Road, Waltham on the Wolds, Places: 81 Melton Mowbray LE14 4AJ Tel: 01664 464865 OP PD Web: www.walthamhall.com

North West Leicestershire care homes

April Cottage Retirement Home Places: 12 Elms Care Centre, The Places: 18 54 Belvoir Road, Coalville LE67 3PP 111 Melbourne Road, Tel: 01530 451452 OP Ibstock LE67 6NN Tel: 01530 260263 OP D MH Chestnuts, The Places: 14 111 London Road, Coalville LE67 3JE Fernleigh Care Home Places: 27 Tel: 01530 834187 LDA 37 Tamworth Road, Ashby-de-la-Zouch LE65 2PW Web: www.thechestnutsresidentialhome.com Tel: 01530 414755 OP D PD MH YA

98 Search for care at www.carechoices.co.uk to find support in your area North West Leicestershire care homes continued Advertisers are highlighted

Freedom Care Ltd Places: 4 Silver Oaks Residential Care Home Places: 19 Private Road off Standard Hill, Hugglescote, 11 Silver Street, Whitwick, Coalville LE67 3HN Coalville LE67 5EW Tel: 07966 535628 LDA YA Tel: 01530 815665 OP D PD Web: www.accomplish-group.co.uk Web: www.silveroakshome.co.uk Hamilton Court Places: 19 Smith Crescent Care Home Place 6 46-48 Smith Crescent, Coalville LE67 4JE 44 Smith Crescent, Coalville LE67 4JE Tel: 01530 831767 PD LDA SI YA Tel: 01530 815887 PD LDA SI YA Web: www.leics.gov.uk Lyndhurst Lodge Residential Home Ltd Places: 19 87 Burton Road, Ashby-de-la-Zouch LE65 2QL Thornham Grove Care Home Places: 34 Tel: 01530 563007 OP 137 Chapel Street, Ibstock LE67 6HG Tel: 01530 262573 Oakleigh Residential Home Ltd Places: 23 OP D PD SI Web: www.rushcliffecare.co.uk 50 Ashby Road, Moira, Swadlincote DE12 6DJ Tel: 01283 221048 OP D PD Tillson House Places: 40 Bradgate Drive, Coalville LE67 4HF Old School House, The Places: 18 Tel: 01530 832793 31 Main Street, Thringstone, Coalville LE67 8ND OP D PD LDA MH SI YA Tel: 01530 224426 LDA SI YA Westwood House Places: 16 Web: www.rushcliffecare.co.uk 35 Tamworth Road, Ashby-de-la-Zouch LE65 2PW Rosedale Care Home Ltd Places: 7 Tel: 01530 415959 Advert page 54 OP D YA 4 Vicarage Street, Whitwick, Coalville LE67 5GZ Web: www.yourhealthgroup.co.uk Tel: 01530 837794 LDA Whiteacres Residential Care Home Places: 18 Rowans Care Home, The Places: 9 40 Whitehill Road, Coalville, Owen Street, Coalville LE67 3DA Ellistown LE67 1EL Tel: 01530 814466 OP D PD YA Tel: 01530 260415 OP D

North West Leicestershire care homes with nursing

Ashby Court Bupa Care Home Places: 60 Meadows, The Places: 34 Tamworth Road, Ashby-de-la-Zouch LE65 2PX 94 Loughborough Road, Thringstone, Tel: 01530 886 758 Advert page 74 OP D Coalville LE67 8LR Web: www.bupa.co.uk/ashby-court Tel: 01530 223800 OP PD Web: www.priorygroup.com Castle Donington Nursing Home Places: 55 Parkmanor Care Home Places: 40 Delvin Lane, Castle Donington DE74 2LJ Albert Road, Coalville LE67 3AA Tel: 01332 853588 PD SI YA Tel: 01530 817443 OP D PD MH SI Web: www.rushcliffecare.co.uk Web: www.rushcliffecare.co.uk Coalville Nursing Home Places: 40 Albert Road, Coalville LE67 3AA See page 61 for more information on paying for care homes in Leicester, Leicestershire and Tel: 01530 817442 OP D PD SI Rutland. Web: www.rushcliffecare.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care 99 Welcome home Devonshire Court, Rated Leicester ‘Outstanding’ by CQC. Aug. 2018

At RMBI Care Co. Home Devonshire lockdown arrived. The staff are Court in Oadby, we provide residential amazing with how they’ve dealt care and residential dementia support with it all. They do everything possible for up to 69 residents. to keep residents safe and yet still offer stimulation with the many activities on We make residents’ dreams come true, no offer. It’s so comforting to know my matter how big or small. We treat people mum is in the best hands possible and receiving excellent care during these as individuals and we give everyone the difficult times.”* chance to experience wellbeing and to live meaningfully. Covid-secure visitors’ pods are available in our Home, allowing residents to safely Lyn, whose mother lives at the Home, meet with their loved ones. said: “Not long after my mother moved to Devonshire Court the pandemic and *carehome.co.uk, November 2020

For more information or to arrange a tour, please contact us: Vicky Gutteridge, Business Relationship Manager T: 01162 714 171 | E: [email protected] Howdon Road, Oadby, Leicester LE2 5WQ

Caring is our way of life

www.rmbi.org.uk facebook.com/thermbi twitter.com/thermbi Registered Charity No: 1163245 Company No: 1293566

Care Choices Leicestershire Advert full page Nov 2020.indd 1 30/11/2020 16:25:48 Oadby and Wigston care homes Advertisers are highlighted

Aigburth Places: 56 Heathcotes (Wigston) Places: 8 21 Manor Road, Oadby, Leicester LE2 2LL The Vicarage, Bushloe End, Wigston LE18 2BA Tel: 0116 271 5068 Advert page 68 OP D Tel: 01246 556453 LDA YA Web: www.mha.org.uk/aigburth Web: www.heathcotes.net Amberwood Care Home Ltd Places: 44 Holmes Court Care Home Places: 29 218 Aylestone Lane, Wigston LE18 1BD Kenilworth Road, Wigston LE18 4UF Tel: 0116 281 3474 OP PD Tel: 0116 278 2214 OP D PD MH YA Web: www.amberwood-care-home.co.uk Holmes House Care Home Places: 49 Apple House Places: 9 Kenilworth Road, South Wigston, Leicester LE18 4UF 16-22 Bushloe End, Wigston LE18 2BA Tel: 0116 278 2214 OP D PD MH YA Welcome home Tel: 0116 288 8028 OP D LDA YA Web: www.prime-life.co.uk Advert pages 52 & 53 Authentic Kare Company Ltd Kingswood Lodge Residential Care Home – 8 Wyndham Close Places: 8 Kingswood Lodge, Long Street, Places: 21 Devonshire Court, 8 Wyndham Close, Oadby, Leicester LE2 4HR Rated Wigston LE18 2BP Tel: 0116 292 7274 OP D PD LDA MH SI Leicester ‘Outstanding’ Tel: 0116 281 2582 OP D Brockshill Woodlands Places: 30 Lawns Residential Care Home, The Places: 41 by CQC. Briar Walk, off St Margarets Anne Way, Oadby LE2 5UF 1a Knighton Rise, Oadby, Leicester LE2 2RF Aug. 2018 Tel: 0116 271 6014 OP D PD Tel: 0116 214 9255 Advert page 102 OP PD Web: www.prime-life.co.uk Advert pages 52 & 53 Web: www.brighterkind.com/thelawns Carlton Drive Short Breaks Service Places: 7 Carlton Drive, Wigston LE18 1DE Linford House Places: 2 4 Linford Close, Wigston LE18 3PZ Tel: 0116 305 6753 PD LDA SI YA Web: www.leics.gov.uk Tel: 0116 201 4462 LDA YA At RMBI Care Co. Home Devonshire lockdown arrived. The staff are Web: www.serenityinmind.co.uk Court in Oadby, we provide residential amazing with how they’ve dealt Conifer Lodge Residential Home Places: 20 care and residential dementia support with it all. They do everything possible 33 Aylestone Lane, Wigston, Leicester LE18 1AB Sycamore Cottage Residential Home Places: 14 for up to 69 residents. to keep residents safe and yet still offer Tel: 0116 288 3170 OP D PD MH SI 14 Harbrough Road, Oadby, Leicester LE2 4LA stimulation with the many activities on Web: www.coniferlodge.co.uk Advert below right Tel: 0116 271 1720 Advert page 72 offer. It’s so comforting to know my OP D YA We make residents’ dreams come true, no Web: www.allagcare.co.uk matter how big or small. We treat people mum is in the best hands possible and Curtis Weston House Places: 44 receiving excellent care during these Aylestone Lane, Wigston LE18 1AB as individuals and we give everyone the Willows Court Places: 29 difficult times.”* Tel: 0116 288 7799 OP D PD LDA MH SI YA chance to experience wellbeing and to 107 Leicester Road, Wigston, Leicester LE18 1NS live meaningfully. Covid-secure visitors’ pods are available Devonshire Court Places: 69 Tel: 0116 288 0223 OP D PD MH YA in our Home, allowing residents to safely Howdon Road, Oadby, Leicester LE2 5WQ Lyn, whose mother lives at the Home, meet with their loved ones. Tel: 0116 271 4171 Advert page 100 OP D PD YA said: “Not long after my mother moved Web: www.rmbi.org.uk to Devonshire Court the pandemic and *carehome.co.uk, November 2020 Heathcotes (Magna) Places: 6 CONIFER LODGE 29 Bushloe End, Wigston LE18 2BA & WELFORD COURT RESIDENTIAL For more information or to arrange a tour, please contact us: Tel: 0116 288 5241 PD LDA MH SI YA 0116 270 3482 HOMES 0116 288 3170 Web: www.heathcotes.net www.welfordcourt.co.uk www.coniferlodge.co.uk Vicky Gutteridge, Business Relationship Manager 458 Welford Road, Knighton, 33 Aylestone Lane, Wigston T: 01162 714 171 | E: [email protected] Heathcotes (Oadby) Places: 8 Leicester LE2 6EL Magna, Leicestershire LE18 1AB Howdon Road, Oadby, Leicester LE2 5WQ 103 Foxhunter Drive, Oadby, Leicester LE2 5FE Family-run residential homes for the elderly, providing quality care for Tel: 0116 271 3955 LDA MH clients who are over 65 years of age. Both homes are able to provide Web: www.heathcotes.net care on the basis for as long as the resident wishes to reside at the home. Caring is our way of life Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism www.rmbi.org.uk User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs facebook.com/thermbi twitter.com/thermbi Registered Charity No: 1163245 Company No: 1293566 Visit www.carechoices.co.uk for further assistance with your search for care 101

Care Choices Leicestershire Advert full page Nov 2020.indd 1 30/11/2020 16:25:48 Westroyd House Care Home is a happy place to live “Her carers have been wonderful throughout and look after her extremely well. They have also worked hard to keep the home Covid free and our family want to thank everyone.” Jill, Daughter of resident, November 2020

Our care team provides residential care for those in need of a little extra support. We also care for those with a more advanced dementia related condition. Call today on: 01509 860 579

Rated Westroyd House Care Home GOOD Tickow Lane, Shepshed, Leicester, by CQC Leicestershire, LE12 9LY www.fshc.co.uk/westroydhouse

The Lawns Care Home When you love every day, it’s magic. Every day in The Lawns Care Home is sprinkled with ‘Magic Moments’. Our residents have the opportunity to love every day, by doing the things that they have always loved as well as trying new things along the way. The Lawns Care Home rated 9.7/10 by families on carehome.co.uk for the care and support provided by the team. 9.7/10 We offer residential care in a homely and friendly environment. Highly recommended by families on Call us on 0116 214 9924 carehome.co.uk to find out more.

The Lawns Care Home, 1a Knighton Rise, Oadby, LE2 2RF www.brighterkind.com/thelawns Westroyd House Care Home Oadby and Wigston care homes with nursing Cedar Court Residential and Nursing Home Nightingales Nursing Home Places: 38 is a place to live 22-27 Long Street, Wigston, Leicester LE18 2BP 35 Aylestone Lane, Wigston, Leicester LE18 1AB happy Tel: 0116 257 1330 Places: 52 OP PD YA Tel: 0116 288 3443 OP PD SI Magna Nursing Home Places: 36 If you are considering a care home with nursing, 27-29 Long Street, Wigston LE18 2BP “Her carers have been wonderful throughout see the checklist on page 59. and look after her extremely well. They have Tel: 0116 288 3320 OP D PD MH YA also worked hard to keep the home Covid free and our family want to thank everyone.” Rutland care homes Advertisers are highlighted Jill, Daughter of resident, November 2020 Aberdeen House Places: 18 Manton Hall Places: 34 Our care team provides residential care for 20 Stockerston Road, Uppingham, Oakham LE15 9UD Lyndon Road, Manton, those in need of a little extra support. We Tel: 01572 823308 OP Oakham LE15 8SR Tel: 01572 737212 also care for those with a more advanced Belton House Retirement Home Places: 30 OP D PD MH dementia related condition. 2 Littleworth Lane, Belton In Rutland, Oak House Residential Home Places: 25 Oakham LE15 9JZ Pond Lane, Greetham, Call today on: 01509 860 579 Tel: 01572 717682 OP D PD MH SI YA Oakham LE15 7NW Tel: 01572 812647 Rated Chater Lodge Places: 45 OP PD SI Westroyd House Care Home GOOD High Street, Ketton, Stamford, Rutland PE9 3TJ Web: www.oakhouse-carehome.co.uk by CQC Tickow Lane, Shepshed, Leicester, Tel: 01780 778 194 Advert page 54 OP D PD YA Rutland House Community Trust Places: 10 www.fshc.co.uk/westroydhouse Leicestershire, LE12 9LY Web: www.barchester.com Willowbrook, Willow Crescent, Crown House Care Home Places: 21 Oakham LE15 6EH Crown Walk, High Street, Oakham LE15 6BZ Tel: 01572 771001 OP PD LDA The Lawns Care Home Tel: 01572 770301 OP Web: www.rutlandhousecommunitytrust.co.uk Web: www.crownhouse.org.uk Wisteria House Residential Home When you love every day, Lodge, The Places: 30 – Rutland Places: 17 Main Street, Market Overton, Oakham LE15 7PL 9 Ayston Road, Uppingham, it’s magic. Tel: 01572 767234 OP LDA YA Oakham LE15 9RL Web: www.lodgetrust.org.uk Tel: 01572 822313 OP Every day in The Lawns Care Home is sprinkled with ‘Magic Moments’. Our residents have the opportunity to love every day, by doing the things that they have always Rutland care homes with nursing loved as well as trying new things along the way. Oakham Grange Places: 60 Tixover House Places: 48 The Lawns Care Home rated 9.7/10 Wheatfield Way, Barleythorpe, Oakham LE15 7UD Tixover Grange, Tixover, Stamford, by families on carehome.co.uk for the Tel: 01572 332211 OP D YA Rutland PE9 3QN care and support provided by the team. 9.7/10 Tel: 01780 778 195 Advert page 54 OP D PD YA We offer residential care in a homely Rutland Care Village Places: 82 Web: www.barchester.com Huntsmans Drive, Barleythorpe Road, and friendly environment. Highly recommended Oakham LE15 6RP Advert page 52 & 53 by families on Call us on 0116 214 9924 carehome.co.uk Tel: 0116 270 5678 OP D PD See page 61 for more information on paying for Web: www.prime-life.co.uk care homes in Leicestershire. to find out more.

The Lawns Care Home, Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism 1a Knighton Rise, Oadby, LE2 2RF User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs www.brighterkind.com/thelawns

Visit www.carechoices.co.uk for further assistance with your search for care 103 Shaping adult social care in Leicestershire

Would you like to: Your time, skills and experience are valued. • Provide your thoughts and opinions? To tell the council what you are happy to talk • Influence the way services are designed? about and how you would like to do that, visit https://surveys.leics.gov.uk/snapwebhost/s. • Develop your skills and networks? asp?k=147394556714 and complete the contact questionnaire. Leicestershire County Council are looking for people who live in Leicestershire and use social care Alternatively, you can email ASCengage@leics. services, care for someone who does or has a vested gov.uk or call 0116 305 0232 for more information, interest in the development of social care and or to ask for paper copy of the questionnaire. support; to work with the council in the future. Useful local contacts

Adult Social Care and Health Leicestershire Web: www.ageuk.org.uk/leics County Council Tel: 0116 305 0004 (Monday to Thursday, 8.30am Information and advice to 5.00pm; and Friday, 8.30am to 4.30pm). Confidential and independent service. Includes Out-of-hours tel: 0116 255 1606 welfare benefits, housing and property, money Email: [email protected] matters, health and care. Web: www.leicestershire.gov.uk/adult-social- care-and-health Domiciliary care CQC registered. Provides personal care, domestic Adult Social Care Leicester City Council support and Personal Assistants. Tel: 0116 454 1004 (Monday to Friday, 8.30am to 5.00pm). Handyperson and gardening Out-of-hours tel: 0116 255 1606 DBS checked staff provide a professional service. Email: [email protected] Available to owner occupiers and tenants (where Web: www.leicester.gov.uk/health-and-social- repairs are not the responsibility of the landlord). care/adult-social-care

Adult Social Care Rutland County Council Day care Tel: 01572 758341 (Monday, Wednesday and Day care groups support people with a wide range Thursday, 8.30am to 5.00pm; Tuesday, 9.00am to of needs including physical disability, reduced 5.00pm; and Friday, 8.30am to 4.30pm). mobility, mental health and learning disabilities. Out-of-hours tel: 0116 255 1606 Accessible transport provided. Free taster days Email: [email protected] available. Web: www.rutland.gov.uk/my-services/health- and-family/adult-social-care Advocacy Age UK provides an independent advocacy service Age UK Leicestershire & Rutland for those in Leicester, Leicestershire and Rutland For complete list of services currently offered by who are finding it difficult to understand the social Age UK Leicestershire & Rutland: care system or communicate their preferences. Tel: 0116 299 2233 Tel: 0116 204 5110 Email: [email protected] Email: [email protected]

104 Search for care at www.carechoices.co.uk to find support in your area Alzheimer’s Society Leicestershire & Rutland Leicester City Works to improve the quality of life of people Web: www.citizensadviceleicestershire.org/get- affected by dementia by providing advice, advice/leicester-city information and support. 4 Oak Spinney Park, Ratby Lane, Leicester LE3 3AW Loughborough, Shepshed and Syston Tel: 0116 231 6921/1111 Tel: 01509 649605 (local enquiry line – open Monday, 9.30am to 3.00pm; Tuesday, 9.30am to Better Care Together 12.00pm; and Thursday, 9.30am to 3.00pm). A partnership of local organisations working Tel: 0800 144 8848 (general advice line – open together to create and improve the quality of Monday to Friday, 9.00am to 5.00pm). sustainable health and social care services in Textphone: 18001 0800 144 8884 Leicester, Leicestershire and Rutland. Web: www.charnwoodcab.org.uk Tel: 0116 295 0750 Email: [email protected] Market Harborough Web: www.bettercareleicester.nhs.uk Web: www.citizensadviceleicestershire.org/get- advice/harborough Carers of Leicestershire Action and Support Project (CLASP) Melton Mowbray A local charity committed to helping carers of Web: www.citizensadviceleicestershire.org/get- people with differing needs across Leicester, advice/melton Leicestershire and Rutland. CLASP has been supporting carers for over 25 years, helping them to Oadby and Wigston feel valued, supported and empowered. Web: www.citizensadviceleicestershire.org/get- Tel: 0116 251 0999 advice/oadby-wigston Email: [email protected] Web: www.claspthecarerscentre.org.uk Citizens Advice – Rutland A registered charity offering free, confidential Citizens Advice – Leicester City and Leicestershire and independent advice on a wide range of topics A registered charity offering free, confidential including claiming benefits, completing forms, and independent advice on a wide range of topics paying for care and debt advice. including claiming benefits, completing forms, Tel: 01572 723494 (Monday, 10.00am to 5.00pm, paying for care and debt advice. Since 23rd March with telephone appointments available on request 2020, all Citizens Advice services have been at 5.00pm; Tuesday and Thursday, 10.00am to delivered over the phone, via email or online. Use 5.00pm; and Wednesday and Friday, 10.00am to the contact details provided or visit the website of 4.00pm). your local branch to complete an online contact Web: www.citizensadvicerutland.org.uk form. (online contact form provided). Tel: 0300 330 1025 (Leicester City, Monday to Friday, 9.00am to 4.30pm). Community Advice and Law Service (CALS) Tel: 0300 330 2111 (Leicestershire, A not-for-profit organisation providing free Monday to Friday, 9.00am to 4.30pm). information and advice on debt, housing and welfare Web: www.citizensadviceleicestershire.org benefits in Leicester and Leicestershire. Tel: 0116 242 1120 Blaby Email: [email protected] Web: www.citizensadviceleicestershire.org/get- Web: www.cals.uk.net advice/blaby First Contact Plus Hinckley An online tool designed to make it easier for adults Web: www.citizensadviceleicestershire.org/get- in Leicestershire to access local services. You can advice/hinckley-bosworth search for information and resources about housing,

Visit www.carechoices.co.uk for further assistance with your search for care 105 health, living independently and more. Complete individuals and communities. This helps to reduce the online referral form and you will be contacted demand on public services (mainly health and social within a few days. care), preventing people from reaching crisis, and Email: [email protected] requiring costly care and support services. Web: www.firstcontactplus.org.uk Tel: 0116 305 6650 Email: [email protected] Healthwatch Web: www.leicestershirecommunities.org.uk/csi/ Helps you get the best out of your local health and local-area-coordination.html social care services. Healthwatch is an opportunity for the public to influence how social care services Local District and Borough Councils in are developed locally. If you have something to Leicestershire share about your experience of health or social care If you live in Leicestershire but outside of the city, services in Leicester, Leicestershire or Rutland, get your local council will be one of the following. in touch. Blaby District Council Leicester and Leicestershire Tel: 0116 275 0555 Tel: 0116 251 8313 Web: www.blaby.gov.uk Email: [email protected] Web: www.healthwatchll.com Charnwood Borough Council Tel: 01509 263151 Rutland Web: www.charnwood.gov.uk Tel: 01572 720381 Email: [email protected] Harborough District Council Web: www.healthwatchrutland.co.uk Tel: 01858 828282 Web: www.harborough.gov.uk Leicester, Leicestershire and Rutland Dementia Action Alliance Hinckley and Bosworth Borough Council The Leicester, Leicestershire and Rutland Dementia Tel: 01455 238141 Action Alliance (LLR DAA) is made up of various Web: www.hinckley-bosworth.gov.uk organisations from across the area, all with the same aim: to improve the lives of people living with Melton Borough Council dementia and their carers. Tel: 01664 502502 Email: [email protected] and Web: www.melton.gov.uk [email protected] Web: www.dementiaaction.org.uk/local_ North West Leicestershire District Council alliances/59_leicester_leicestershire_and_ Tel: 01530 454545 rutland_dementia_action_alliance Web: www.nwleics.gov.uk

Leicestershire Partnership NHS Trust - Patient Oadby and Wigston Borough Council Advice and Liaison Service (PALS) Tel: 0116 288 8961 Patient Advice and Liaison Services are one stop Web: www.oadby-wigston.gov.uk shops for patients and their families seeking advice and support on all aspects of healthcare. Local Energy Advice Programme (LEAP) Tel: 0116 295 0830 LEAP is a free service that is helping people keep Email: [email protected] warm and reduce their energy bills. LEAP offers a Web: www.leicspart.nhs.uk/contact/patient- free of charge in-home advice visit and is designed advice-and-liaison-service-pals to target households that either are already in or are at risk of falling into fuel poverty. LEAP’s Home Local Area Co-ordinators (LACs) Energy Advisors can install free, simple energy LACs aim to improve the health and wellbeing of saving measures in your home, check if you’re on

106 Search for care at www.carechoices.co.uk to find support in your area the best energy tariff and arrange a free money Web: www.rutlandwellbeing.org.uk (online contact advice consultation. form provided). Tel: 0800 060 7567 Email: [email protected] TuVida Web: www.applyforleap.org.uk A local organisation supporting carers in Leicestershire. It supports both adult and young POhWER carers and has various support groups and services Provide independent mental capacity advocacy, to help carers in their role. independent mental health advocacy and NHS Tel: 0115 824 8824 complaints advocacy services in Leicester, Email: [email protected] Leicestershire and Rutland. Web: www.tuvida.org Tel: 0300 456 2370 Text: send the word ‘pohwer’ with your name and Voluntary Action Leicestershire number to 81025 A charity working to better the lives of local Minicom: 0300 456 2364 residents through helping them into work, training Email: [email protected] and volunteering opportunities. Web: www.pohwer.net/east-midlands Tel: 0116 257 5050 Web: www.valonline.org.uk Royal Voluntary Service (RVS) RVS volunteers can help you to get back on your If you’ve not managed to find exactly what feet and feel confident to remain independent, you’re looking for, visit your local council’s online should you need more support than usual after information and services directory. returning home from a hospital stay in Leicester, Leicestershire and Rutland. Leicester City Council Tel: 0116 266 7706 Web: mychoice.leicester.gov.uk Email: [email protected] Leicestershire County Council Web: www.royalvoluntaryservice.org.uk/our- Web: www.leicestershire.gov.uk/lisd services/hospital-support Rutland County Council Web: ris.rutland.gov.uk Rutland Community Wellbeing Service Based at the Citizens Advice office in Oakham, this is a free, impartial and confidential information, advice and assistance service for Rutland residents who need support to improve their health and wellbeing. Services include money management, healthy lifestyles, housing advice, sensory impairment advice and support to reduce social isolation. Tel: 01572 725805

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Visit www.carechoices.co.uk for further assistance with your search for care 107 Useful national contacts

Action on Elder Abuse (Hourglass) of care providers as well as essential information on Works to protect, and prevent the abuse of, finding appropriate care and support. vulnerable older adults. Web: www.carechoices.co.uk Helpline: 0808 808 8141 Web: www.wearehourglass.org Care Funding Guidance Helping self-funders make the right choices about Age UK paying for their own care and support. Tel: 0800 055 6112 Tel: 0800 055 6225 Web: www.ageuk.org.uk Email: [email protected] Web: www.carefc.co.uk Al-Anon Family Groups Worried about someone’s drinking? Help and hope Care Quality Commission for families and friends of alcoholics. Independent regulator of care services in England. Helpline: 0800 008 6811 (10.00am to 10.00pm). Tel: 03000 616161 Email: [email protected] Web: www.cqc.org.uk Web: www.al-anonuk.org.uk Carers Trust Alzheimer’s Society Works to improve support, services and Dementia Connect support line: 0333 150 3456 recognition for anyone living with the challenges (Monday to Wednesday, 9.00am to 8.00pm; of caring, unpaid, for a family member or friend Thursday and Friday, 9.00am to 5.00pm; and who is ill, frail, disabled or has mental health or Saturday and Sunday, 10.00am to 4.00pm). addiction issues. Web: www.alzheimers.org.uk Tel: 0300 772 9600 Email: [email protected] Association of Charitable Organisations Web: www.carers.org A national umbrella body for benevolent charities. Tel: 0207 255 4480 Carers UK Email: [email protected] The voice of carers. Web: www.aco.uk.net Tel: 0808 808 7777 (Monday to Friday, 9.00am to 6.00pm). Association of Independent Care Advisers (AICA) Email: [email protected] AICA represents organisations based in the UK Web: www.carersuk.org dedicated to helping people identify the most appropriate type of care service and care provider Citizens Advice for their individual needs. Practical, reliable, up-to-date information on a wide Tel: 01483 203066 range of topics. Web: www.aica.org.uk Tel: 0800 144 8848 Textphone: 18001 0800 144 8884 British Institute of Learning Disabilities (BILD) Web: www.citizensadvice.org.uk Committed to improving the quality of life for people with a learning disability. CHS Healthcare Tel: 0121 415 6960 Bringing together the NHS, social care, providers Email: [email protected] and families to arrange care for people in their Web: www.bild.org.uk homes or in the community across the UK. Tel: 0121 362 8840 Care Choices Email: [email protected] Searchable website providing comprehensive details Web: www.chshealthcare.co.uk

108 Search for care at www.carechoices.co.uk to find support in your area Dementia Adventure Message in a Bottle Provides supported holidays for people with Organised by Lions Clubs British Isles, the Message dementia as an alternative to traditional respite in a Bottle Scheme allows for an individual’s personal where partners, family, friends or carers can enjoy and medical information to be easily accessible to an outdoor break together. Holidays are usually five emergency services in the case of an accident. days long, can be bespoke, are subsidised and are Tel: 0121 441 4544 available to anyone across the UK. Email: [email protected] Tel: 01245 237548 Web: www.lionsclubs.co/MemberArea/message- Email: [email protected] in-a-bottle Web: www.dementiaadventure.co.uk My Care My Home Elderly Accommodation Counsel A national organisation providing care, support Help older people make informed choices about and advice for elderly and vulnerable adults across meeting their housing and care needs. England and Wales. My Care My Home offers a Web: www.housingcare.org range of products, services and choices with a focus on maintaining people’s independence in their own Free Wills Month homes through domiciliary and live-in care. A national scheme organised every year allowing Tel: 0800 731 8470 people aged 55 and over to have their simple wills Email: [email protected] written or updated free of charge. The service is Web: www.mycaremyhome.co.uk offered by a group of charities using participating solicitors in selected locations across England, Wales My Family, Our Needs and Northern Ireland. The lifestyle site for families, carers and practitioners Web: www.freewillsmonth.org.uk supporting children and young adults with additional needs. Friends of the Elderly Web: www.myfamilyourneeds.co.uk A charity that supports older people who have a range of practical needs. National Activity Providers Association (NAPA) Tel: 0207 730 8263 Promotes the importance of activities for older Email: [email protected] persons. Web: www.fote.org.uk Tel: 0207 078 9375 Email: [email protected] Herbert Protocol Web: www.napa-activities.com A national scheme introduced by the police in partnership with other agencies which encourages National Association of Funeral Directors carers to compile useful information which could Represents funeral homes and has a searchable be used in the event of a vulnerable person going database of funeral firms. missing. Web: www.nafd.org.uk Web: www.leics.police.uk/notices/af/herbert- protocol National Society of Allied and Independent Funeral Directors Represents privately-owned, independent funeral Independent Age homes. Has a searchable database of members. Produces a wide range of guides and factsheets Web: www.saif.org.uk for older people, their families and carers, covering topics such as staying independent and planning for NHS 111 the future. Free helpline for urgent medical concerns. You Tel: 0800 319 6789 (Monday to Friday, 8.30am to should call NHS 111 if you: 6.30pm). Email: [email protected] • need medical help fast, but it is not a 999 Web: www.independentage.org emergency;

Visit www.carechoices.co.uk for further assistance with your search for care 109 • do not know who to call for medical help or Silver Line, The you do not have a GP to call; or A dedicated 24-hour helpline for older people across the UK to combat loneliness in the over 55s • require health information or reassurance about by providing friendship, information and advice. what to do next. Tel: 0800 470 8090 Web: www.thesilverline.org.uk For less urgent health needs, you should still contact your GP in the usual way. SSAFA Tel: 111 The UK’s oldest national tri-service military charity, Typetalk: 18001 111 supporting the wellbeing of armed forces personnel, Web: www.111.nhs.uk veterans and their families and ensuring their dignity and independence is upheld. NHS Find Services Tel: 0800 731 4880 An online tool allowing you to search the NHS Web: www.ssafa.org.uk website and its service directories for local care opportunities. You can specify your search by service United Kingdom Home Care Association (UKHCA) name, type and your condition, or you can browse Professional association of home care providers services from A-Z. from the independent, voluntary, not-for-profit and www.carechoices.co.uk Web: www.nhs.uk/service-search statutory sectors. Tel: 0208 661 8188 Pension Wise Email: [email protected] Free and impartial government guidance for the Web: www.ukhca.co.uk over 50’s about your defined contribution pension options. Call the number below to book a free Veterans’ Gateway appointment. The first point of contact for Armed Forces Tel: 0800 138 3944 personnel, veterans and their families seeking Web: www.pensionwise.gov.uk Search for care information about employability, finances, personal relationships, befriending and more. Registered Nursing Home Association (RNHA) Tel: 0808 802 1212 Campaigns for high standards in nursing home care. Web: veteransgateway.org.uk Tel: 0121 451 1088 in your area Email: [email protected] Which? Web: www.rnha.co.uk Free, independent and practical guidance about making care choices across the UK. Search for Relatives and Residents Association, The specific advice, browse featured content or find Exists for older people needing, or living in, the cost of care in your area and your eligibility for residential care and the families and friends left financial support. • Find care providers quickly behind. Web: www.which.co.uk/later-life-care With so many providers and easily Tel: 0207 359 8136 (Monday to Friday, 9.30am to • Search by location and 1.00pm). to choose from, Email: [email protected] care need Web: www.relres.org where do you start? • Information on care quality SANE • Links to inspection reports Advice on mental health issues. Tel: 07984 967708 (leave a message with your first • Additional information, name and a contact number, and a senior volunteer photos and web links or professional will call you back). Email: [email protected] • Brochure requests Web: www.sane.org.uk

110 Search for care at www.carechoices.co.uk to find support in your area www.carechoices.co.uk

Search for care in your area

• Find care providers quickly With so many providers and easily • Search by location and to choose from, care need where do you start? • Information on care quality • Links to inspection reports • Additional information, photos and web links • Brochure requests Index Advertisers in bold

Home care providers 180 Surrey Street 29 Authentic Kare Company Ltd Carelink Healthcare 1st Class Adult Social Home – 8 Wyndham Close 31 Professionals Ltd 32 Care Ltd 29 Caremark – Charnwood 32 21 Huntingdon Road 29 B Caremark Hinckley Bosworth & 221 Hinckley Road 29 B-Hope and Care Services Ltd 31 Blaby 32 Carers Direct Homecare Ltd 32 24/7 Flex Care Ltd 29 Bait’ul Care Ltd 31 Carewatch (Harborough) 32 24/7 Helping Hands Service Ltd 29 Barclay Services 31 Caring Carers Ltd 33 2M Health And Homecare Bateleur HC Ltd 31 Caring Companions Services Ltd BCML Health Ltd 31 Homecare Ltd 33 Ross Walk Leicester 29 Beaumont Business Enterprise 31 Caring Company Rutland 3 Star Health Care Ltd Best Deal Care Ltd 31 Ltd, The 33 – Leicester 29 Bi Flexi Support Ltd 31 Caring Hands 39 Carnation Road 29 Blue Arch Homecare 31 (Domiciliary Care) Ltd 33 Bluebird Care (Leicester) 31 Caring Hands Leicester Ltd 33 A Bluebird Care (Market Choice East Midlands A&R Guardian Services Ltd 29 Harborough and Oadby) 31 (Supported Living) 33 A2L Care Services 29 Bluebird Care Choices Care Ltd 33 Abbey Support & Services Ltd 29 (Peterborough & Rutland) 31 CM Community Care Services Absolute Care – Barrow 29 Bluebirdcare Ltd / Loughborough Ltd Leicester 33 Abundant Life Care Ltd 29 & Ashby-de-la-Zouch 32 Comfort Bliss Care Ltd 33 Accredo Support & Blue Ribbon Care Comfort Discharge and Development Ltd 29 (Leicestershire and Rutland) 32 Reablement Services Achieve With Us Ltd 29 Bluewood Healthcare 32 Private Ltd 33 Action Deafness 29 Bluewood Recruitment Ltd Community Careline NWL Ltd 33 ADA Homecare Ltd 29 – Loughborough 32 Community Support Services 33 Adaptus Cares Ltd 29 BM Care Management Solutions Companion Care Agency 33 Advance 29 Ltd – 1A West Street 32 Compassion Care Service Ltd 33 Affinity Trust Bonney Care Agency 32 Creative Care 33 – Domiciliary Care Agency Bosworth Homecare Creative Care (Leicester) 33 – Central 29 Administrative Offices 32 Creative Care Ltd 33 Alliance SC Ltd 31 Brand Care 32 Creative Support – Leicester Alpha-Imperial Private Ltd 31 Bright Almond Care Ltd 32 Service 33 Always Take Care Ltd 31 Bright Intergrated Care Ltd 32 Crewton Care 33 Amicare House 31 Brockshill Woodlands 32 Crystal Care Service (Leicester) 33 Apollo Care & Support Ltd 31 Burbage Homecare Ltd 32 Arch Domiciliary Care Business Box, Leicester D Services Ltd 31 (Paradise Hope Ltd) 32 D & H Community Support Ltd 33 Ashlands Mews 31 D R & C Private Home Care Ltd 33 Aspire UK 31 C Dandelion Home Care 33 Athena Care Ltd 31 Cairbairz Ltd – Leicester 32 Direct Care Works Ltd 34 ATIPA Healthcare Group Ltd Care 4 U – 466 Melton Road 32 Direct Health (Leicester) 34 – Leicester 31 Care at Home (Midlands) Ltd 32 Diversity Social Care Ltd 34

112 Search for care at www.carechoices.co.uk to find support in your area Home care providers continued Advertisers in bold Divine Home Care Ltd 34 Hartington Road Care Home 35 JaMax Homecare 36 Domiciliary Care Service 34 Heartwell House Residential Jewel Care 37 Domiciliary Care Services Care Home 35 June Home Care Ltd (UK) Ltd – Knighton Road 34 Help at Home – Loughborough Dreisco Care Ltd 34 (Danbury Gardens) 35 & Charnwood area 37 Dynamic Care Services Ltd 34 Help at Home (Oak Court) 35 Help at Home (St Marys House) 35 K E Help at Home Leicester 35 Kare Plus Loughborough 37 Kingfisher Care (Midlands) Ltd 37 E&S Care At Home Ltd 34 Helpful Home Care Ltd 35 Kirby Care Ltd 37 Eagle Care Alternatives Ltd 34 Helping Hands Homecare Knighton Manor Ltd 37 East Midlands Homecare Ltd 34 Services 35 Kris Carers Ltd 37 Elliott Residential Care Home 34 Helping Hands Leicester 35 Embraced Care 34 Helping Hands Market L Emma Way Associates 34 Harborough 35 Heroic Care Ltd 35 Lansdowne House – Leicester 37 Enable Inclusive Support Ltd 34 Learning Support Centre, The 37 Hinckley Carer Support Scheme 36 Enlightened Care Generation Leicester Jamaica Community HK Care Consulting Ltd 36 Ltd 34 Service Group ETA Care Solutions Ltd 34 Hodman Care Ltd 36 – Caribbean Court 37 Evershining Care Services 34 Holmwood Gardens Domiciliary Leicestershire Community Evolving Care Ltd 34 Care Services 36 Support Scheme 37 Excell Care Services 34 Home Instead Senior Care 36 Lifeways Community Care Ltd (Leicester) 37 Exceptional Home Care 34 Home Instead Senior Care Rugby 36 Lily Mae Homecare Ltd 37 F Home Straight Partnership Ltd 36 Luminary Care Ltd 37 Homecare Assessment and Family Care Agency 34 Reablement Team (HART) M Fay Medical Ltd 34 Leicestershire 36 MacIntyre Leicester LifeLong FDS Divine Care Ltd Homepeace Care 36 Learning 37 – 29 Glaisdale Close 35 Human Support Group Ltd Medacs Healthcare – Leicester 38 Fosse Healthcare – Leicester 35 – Connaught House 36 MELM Care Solutions 37 Fouta Quality Care Ltd 35 Human Support Group Ltd Melton Care Services 37 Freedom Support 35 – Waterside Court 36 Melton Care Services Ltd 37 Hunters Lodge 36 Melton Mencap 37 G Huntsman’s Lodge DCA 36 Melton Supported Living Service 37 Geraint House 35 Mercie Grace Care 37 Glee Care Ltd 35 I Meridian Health and Social Care – Hinckley 37 Gold Crown Care Services Ltd 35 iCall Care 36 Meridian Health and Social Goldfinch Care Agency Infinity Care Services Ltd 36 Care – Leicester 38 Private Ltd 35 Inheritance Medical Ltd 36 Mi Life Care Services Ltd 38 Grace Care UK 35 Integrated Crisis Response Micare 38 Grace Intergrated Care Ltd 35 Service 36 Mill Farm 38 Interpid Care & Support Mosaic: Shaping Disability H Services 36 Services 38 Halcyon Days Community MTM Care Services Ltd – Opportunities Ltd 35 J Leicester 38 Hales Group Ltd – Leicester 35 Jakaranda Care 36 Murray Healthcare Services Ltd 38

Visit www.carechoices.co.uk for further assistance with your search for care 113 Home care providers continued Advertisers in bold N R T N.I.S.E. Nursing Ltd – Leicester 38 Raageh Care Ltd Tailormade Healthcare 41 NAS Community Services (East – 91 Crafton Street 39 TLR Health Care Services Ltd Midlands) 38 Radfield Home Care Stamford, – 180 Surrey Street 41 Nationwide Care Services Peterborough & Rutland 39 TML Care Solutions Ltd 41 (Leicester) 38 Rehoboth Health and Home Total Community Care 41 Newcross Healthcare Solutions Care Ltd 39 Tsuri Care, The 41 Ltd (East Midlands Service) 38 Reign Supreme Care Services New Hope Care Leicester 38 Ltd – Leicester 39 U New Hope Care Rutland 38 Reliance Community Care Ltd 39 UK Care Staffing 41 New Horizon Care 38 RHS24 Care Registered Office 39 UK Care Team Ltd 41 Next Care Ltd 38 Rising Care Services Ltd 39 UK Instant Services Ltd Roseleigh Day Care 39 – Leicester 41 O RT-Care Solution Ltd – Main UK Top Care Ltd 41 Onduty 24 Ltd 38 Office 39 Universal Care Services Rutland Cottages 40 Hinckley 41 P Rutland House 40 Rutland House Community Trust 40 V Panashe Home Care Vale Care Ltd 41 Services Ltd 38 Velvet Glove Care Ltd 41 Passion Healthcare Ltd 38 S Victory Care Ltd 41 Pathfinders Community Saint Care Agency 40 Village Homecare 41 Support Ltd 38 Salus Care Group 40 Vision Homecare 41 Personal Touch Care Ltd 38 Select Care Services Ltd – 109 Voyage (DCA) Leicestershire 41 Personalized Care 38 Coleman Road 40 PM’S ResCare Ltd 38 Sensitive Care Solutions Ltd 40 Practical Care Solutions Ltd 38 Serenity Inmind 40 W Waterlees Supported Living Precious Hope and Home Seven Steps Healthcare Service 41 Care Ltd 39 Ltd – Leicester 40 Waters End 41 Premium Home Care Shalom Home Care Ltd 40 Welland Place 41 Services Ltd 39 Shepshed Carers Ltd 40 Wellbeing and Support Ltd 41 Prestige Care 247 Ltd 39 Skelton Court 40 Wellbeing Homecare Services Prestige Nursing – Leicester 39 Smith Crescent Supported Ltd 41 Prestige Social Care Living Service 40 Westminster Homecare Ltd Services Ltd – Leicester 39 Snowdrop Homecare (Leicester) 41 Prestigious Homecare 39 Rutland Ltd 40 WHM Work Connections Private Home Care UK Ltd Sova Healthcare Supported Living Office 42 (Leicester) 39 – Leicester 40 Woodleigh Healthcare Ltd 42 Prospects Healthcare Ltd 39 Spirit Home Care 40 Wyville Home Care Services Provision Care Ltd 39 Stables Mauricare Ltd, The 40 Ltd 42 Pure Care Support Ltd Storm Homecare Ltd 40 – Suite 3-2 39 Support & Connections Office 40 Y Purple Care 39 SureCare Charnwood and Your Choice Care Ltd – Office 42 Purple Heart Health Care 39 Rushcliffe 40 Your Independence Matters Ltd 42 SureCare Leicester 40 YourLife (Glen Parva) 42 Q Sycamore Court 40 Yourlife (Market Harborough) 42 Qualitywatch Care Services Ltd 39 Synergy Homecare 41 Yourlife (Oakham) 42

114 Search for care at www.carechoices.co.uk to find support in your area The lifestyle site for parents and carers of children with additional needs and those who support them.

www.myfamilyourneeds.co.uk

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• Birth to adulthood Ask questions • Real life blogs

• Directory Get involved • Ask the experts Join the family • Monthly columnist Care homes/care homes with nursing Advertisers in bold 25 Percival Way 85 Cherrytree Residential Home 75 B Chestnuts, The 98 Barclay House 96 A Church View 87 Barclay Street 87 A S Care 85 Clarendon Beechlands 87 Barkby Road 77 Aaron Court 96 Clarendon Mews Care Home 87 Barons Park Care 77 Aarons Specialist Unit 81 Coalville Nursing Home 99 Beaumanor Nursing Home 81 Abberdale Ltd T/A Abberdale Community Living Project 77 Beaumont Hall 87 House 85 Conifer Lodge Residential Abbey House 85 Belton House Retirement Home 101 Home 103 Abbeyfield Loughborough Cooper House 87 Berrystead Nursing and Society 77 Coriander Road 87 Residential Home Ltd 81 Aberdeen House 103 Croft House 77 Bethel/Bethesda Residential Acorn Close 77 Home 83 Crown House Care Home 103 Acorn Hill Nursing Home 96 Big House, The 77 Curtis Weston House 101 Adjuvo (Midlands) Support for Bodnant House 87 Living Ltd 85 Bosworth Court Care Home 85 D Agnes House 85 Braunstone Firlands Nursing Damascus House 77 Aigburth 101 Home 96 Dane View Care Home with Alexandra House Briars, The 83 Nursing 96 – Leicester 75 Briarvale 87 Devonshire Court 101 Alston House 85 Broadoak Grange 98 Diamond House 87 Amberwood Care Home Ltd 101 Broadoak Lodge 98 Diwali Nivas 87 Amwell, The 98 Brockshill Woodlands 101 Anita Jane’s Lodge 85 Brook House Care Home 81 E Apple House 101 Egerton Lodge Residential Applegarth 75 C Home 98 Elliott Residential Care Home 89 April Cottage Retirement Carlton Drive Short Breaks Home 98 Service 101 Elms Care Centre, The 98 Arbor House 85 Castle Donington Nursing Enderby Grange 75 Ark Care Lodge Ltd, The 85 Home 99 Everdale Grange 96 Ash Tree 77 Cedar Court Residential and Evington Grange 89 Ashby Court Bupa Care Home 99 Nursing Home 103 Evington Home – Pilgrims’ Ashleigh Nursing Home 96 Cedar House Care Home 77 Friend Society 96 Ashton Care Home, The 85 Cedar Mews 77 Ashton Lodge Residential Chantry, The 87 F Home 87 Charnwood Hall Nursing Home 81 Famille House 75 Asra House Residential Care Charnwood Lodge 77 Fernleigh Care Home 98 Home 87 Charnwood Oaks Nursing Five Rivers Living 89 Authentic Kare Company Ltd Home 81 Fosse Court 89 – 8 Wyndham Close 101 Charnwood Park Residential Foxton Grange 96 Ayeesha-Raj Care Home 77 Home 81 Framland 98 Aylesham Court Bupa Care Chataway Care Home 75 Freedom Care Ltd 99 Home 77 Chater Lodge 103 Freedom Care Ltd Aylestone Grange 87 Cherre Residential Care 87 – 68 Conway Drive 78

116 Search for care at www.carechoices.co.uk to find support in your area Care homes/care homes with nursing continued Advertisers in bold Freedom Care Ltd HF Trust – Cromwell Crescent 82 Kirby Grange Residential – 362 Park Road 77 Highbury Residential Home 78 Home 83 Hinckley House Care Home 83 Kirby House 75 G Hinckley Park Nursing Home 85 Knighton Manor Ltd 91 Garendon Residential Home 78 Hollywell Court Residential George Hythe House 89 Home 91 L Geraint House 89 Holmes Court Care Home 101 Langdale House Ltd 77 Glebe Cottage 78 Holmes House Care Home 101 Langdale View 97 Glenfield Woodlands Lansdowne Road (67-71) 93 Home From Home 83 Care Home 89 Lawns Residential Care Homefield College – Annex Gokul-Vrandavan 89 Home, The 101 Building 78 Goodwood Orchard Care Home 89 Leaholme 93 Homefield College Ltd Grange Nursing & Residential Lenthall House 82 – 139 Homefield Road 78 Home, The 82 Lester Court 78 Homefield College Ltd Gratia Residential Care Ltd 89 – 37 Greedon Rise 78 Lester Hall Apartments 93 Graysford Hall 89 Homefield College Ltd Limes, The 83 Grey Ferrers Bupa Care Home 96 – 51 Greedon Rise 78 Linford House 101 Groby Lodge 89 Homefield College Ltd Lingdale Lodge 78 Gwendolen Road Care Home 91 – 76 Cossington Road 78 Livesey Lodge Care Home 75 Honeysuckle Farm 83 Lodge, The 103 H Hunter’s Lodge 98 Lodge Residential Home, The 82 Hadrian House 78 Hunters Lodge 82 London Road Neurological & Halifax Drive 91 Specialist Care Unit 97 Huntingdon Court 78 Hall, The 81 Longcliffe Nursing Home 78 Hallaton Manor Ltd 81 I Lonsdale Mews 81 Hambleton House 91 Lutterworth Country House Island Place 91 Hamilton Court 99 Care Home 82 Hamilton House 91 Lyndhurst Lodge Residential Harley Grange Nursing Home 96 J Home Ltd 98, 99 Jasmine Court Nursing Home 81 Harley House Care Home Ltd 96 Hartington Road Care Home 91 Jubilee Villa 83 M Harvey House 83 Magna Nursing Home 103 Hayes Close 83 K Magnolia Care Home, The 97 Hayes Park Nursing Home 96 Kathleen Rutland Home, The 75 Manton Hall 103 Heartwell House Residential Kibworth Court 82 Maple House 83 Care Home 91 Kibworth Knoll 82 Mar Lodge 98 Heathcotes (Aylestone) 91 King Street – Care Home Marston Court 93 Heathcotes (Glenfield) 75 Physical Disabilities 78 Marwood Residential Home 78 Heathcotes (Kirby Muxloe) 75 Kingly Croft 83 Matthews Neurorehab Unit 81 Heathcotes (Magna) 101 Kingly House 83 Meadow’s Court 93 Heathcotes (Oadby) 101 Kingly Lodge 83 Meadows, The 78, 99 Heathcotes (Wigston) 101 Kingsfield Court Care Home 83 Melbourne Home 93 Heathcotes Lutterworth View 91 Kingswood Lodge Residential Melton Short Breaks Service 98 Herons Lodge 81 Care Home 101 Mere Lodge 93

Visit www.carechoices.co.uk for further assistance with your search for care 117 Care homes/care homes with nursing continued Advertisers in bold Milligan Road 93 Moat House 83 R T Rearsby Home Ltd 79 Tavey House 75 Mountview Care Home 78 Roman Park 79 Thornham Grove Care Home 99 Rose Cottage Rest Home 79 Thorpe House Nursing Home 81 N Rosedale Care Home Ltd 99 Thurn Court 95 National Autistic Society Rosywood House 93 Tillson House 99 – Camden Road 93 Rowan House 83 Tixover House 103 New Wycliffe Home, The 93 Rowans Care Home, The 99 Toller Road 97 Newton House 93 Royal Mencap Society Trees, The 83 Nightingales Nursing Home 103 – 45 Park Road 79 Ty Gwyn Residential Care Home 75 Northfield House Residential Rushey Mead Manor Care and Home 79 Nursing Home 97 V Rutland Care Village 103 Venetia House 95 O Rutland House Community Vishram Ghar 96 Oak House 93 Trust 103 Oak House Residential Home 103 Ryedale House 93 W Oakham Grange 103 Waltham Hall Nursing & Residential Home 98 Oakleigh Residential Home Ltd 99 S Saffron House 83 Waring Close 75 Old School House, The 99 Scalford Court Care Home 98 Welford Court 96 Old Station Close 79 Scraptoft Court Care Home 97 West View Care Home 75 Orchard Court 79 Silver Birches 95 Western Park View Nursing Orchard House 83 Silver Oaks Residential Care Home 97 Orchard Manor View 93 Home 99 Westroyd Care Home 79 Simmins Crescent/Whitteney Westwood House 99 P Drive 95 Whetstone Grange 75 ParkHouse Grange 83 Skelton Court 95 White Acres 79 Parkmanor Care Home 99 Smith Crescent Care Home 99 Whiteacres Residential Care Peaker Park Care Village 82 South Lodge Care Home 95 Home 99 Pear Tree Grove 79 Spencefield Grange 95 Willow House 75 Pendene House 93 Spinney Lodge 95 Willowbrook 96 Pine View Care Home 93 St Bennett’s Care Home 95 Willows, The 81 St Georges 95 Willows Court 101 Pinglenook Residential Home 79 Stadon Road – Care Home Willows Nursing and Residential Portland House 75 Physical Disabilities 79 Home, The 82 Prime Life Ltd Stonesby House 95 Willows Residential Home – 50 Stoneygate Road 93 Stonesby House Ltd 95 (Hinckley), The 83 Primrose Lodge 79 Stonesby Lodge 95 Wisteria House Residential Home Stoneygate Ashlands 95 – Rutland 103 Q Stoneygate Oaklands 95 Woodheyes 75 Quarry Hill Grange Residential Sutton in the Elms 82 Woodmarket House 82 Home 79 Sycamore Cottage Residential Woodrowe House 83 Queens Lodge 93 Home 101 Woodthorpe Lodge 79 Queens Park Care Home 93 Syston Lodge Residential Woodway House 75 Quorn Orchards Care Home 79 Home 79 Wymeswold Court 79

118 Search for care at www.carechoices.co.uk to find support in your area Other advertisers 3ab Care Ltd 56 Care Choices Ltd 4, 6, 27, 28, MHA 68 30, 49, 57, 73, 79, 107, Acacia Care Ltd 58 & 84 My Family, Our Needs 115 111 & below NHS 17, 48 Active 10 Walking App 18 Cheerhealth Ltd 97 PrimeLife 52 & 53 Age Care Advice 62 Leicester City Council 6 Rosewood Manor 58 Allag Care Ltd 72 & 90 Leicestershire County Council 12 Five Rivers Living 89 Royal Masonic Benevolent Aspire UK 20 Institution (RMBI) 100 Helping Hands 28 Sanders Senior Living 88 Avery Healthcare 46 HiCare Ltd 60 Barchester 54 Ideal Care Homes 76 Tailormade Healthcare Inside front cover Bayswood Care Group 94 Inspired To Care Outside back cover Vision Care 46 Brighterkind 102 Kirklands Healthcare Ltd 60 Wiltshire Farm Foods 6 Bupa 74 Knighton Manor Care Services 91 Wyggestons 86 Care24-7 Leicester 90 Langdale Care Homes 70 & 71 Your Health Ltd 54

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Care Choices Limited has taken every care Published by: Care Choices Limited, Valley Court, Lower Road, to ensure that the information contained Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. in this Directory is accurate at the time of print. The company cannot Publisher: Robert Chamberlain. accept responsibility for any errors or omissions in the publication, Director of Sales: David Werthmann. including if an organisation varies from the information included in an advertisement, the editorial or the listings. Care Choices Limited Editor: Angharad Burnham. does not endorse or support any particular organisation included Editor: Olivia Hubbard. in the Directory. 2021 Care Choices Limited. Care Choices Limited Junior Editor: Henry Thornton. reserves all rights in the titles Care Choices and HOMES Directories Sales Manager: Paul O’Callaghan. and their design. Regional Sales Supervisor: Vanessa Ryder. Care Choices™ is a trademark of Care Choices Limited. Senior Sales Executives: Claire Cornish, Susan Speaight. Ref. No: 4001/Leicestershire02/0121. Reproduction of any part Sales Executives: Hannah O’Neill, Lauren Bore. of this publication in any form without the written permission of Online Sales Executive: Tony Boyce. Care Choices Limited is prohibited. To obtain extra copies of this Director of Creative Operations: Lisa Werthmann. Directory, free of charge, refer to the following contact details. In Studio Manager: Jamie Harvey. Leicester, email [email protected] or call 0116 454 Lead Designer: Ruth Clarry. 5610. In Leicestershire, email [email protected] or call 0116 305 2169. In Rutland, email [email protected] or Graphic Designers: Jack Elsworth, Kieran Bitten. call 01572 722577. Distribution: Gemma Seaber-Shinn.

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