Network Technology Associate Student Guide Web Foundations Series CCL01-CFNTFN-PR-1405 • Version 2.1 • Rd053014

Network Technology Associate Student Guide Web Foundations Series CCL01-CFNTFN-PR-1405 • version 2.1 • rd053014

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Network Technology Associate Student Guide

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Chief Executive Officer Barry Fingerhut

Vice President, Operations & Development Todd Hopkins

Senior Content Developer Kenneth A. Kozakis

Managing Editor Susan M. Lane

Editor Sarah Skodak

Project Manager/Publisher Tina Strong

Customer Service Certification Partners, LLC 1230 W. Washington St., Ste. 201 Tempe, AZ 85281 (602) 275-7700

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Network Technology Associate

Developer Patrick T. Lane Contributors James Stanger, Ph.D., and Kenneth A. Kozakis

Editor Sarah Skodak

Project Manager/Publisher Tina Strong

Trademarks Certification Partners is a trademark of Certification Partners, LLC. All product names and services identified throughout this book are trademarks or registered trademarks of their respective companies. They are used throughout this book in editorial fashion only. No such use, or the use of any trade name, is intended to convey endorsement or other affiliation with the book. Copyrights of any screen captures in this book are the property of the software's manufacturer.

Disclaimer Certification Partners, LLC, makes a genuine attempt to ensure the accuracy and quality of the content described herein; however, Certification Partners makes no warranty, express or implied, with respect to the quality, reliability, accuracy, or freedom from error of this document or the products it describes. Certification Partners makes no representation or warranty with respect to the contents hereof and specifically disclaims any implied warranties of fitness for any particular purpose. Certification Partners disclaims all liability for any direct, indirect, incidental or consequential, special or exemplary damages resulting from the use of the information in this document or from the use of any products described in this document. Mention of any product or organization does not constitute an endorsement by Certification Partners of that product or corporation. Data used in examples and labs is intended to be fictional even if actual data is used or accessed. Any resemblance to, or use of real persons or organizations should be treated as entirely coincidental. Certification Partners makes every effort to ensure the accuracy of URLs referenced in all its material, but cannot guarantee that all URLs will be available throughout the life of a course. When this course was published, all URLs were checked for accuracy and completeness. However, due to the ever-changing nature of the Internet, some URLs may no longer be available or may have been redirected.

Copyright Information This training manual is copyrighted and all rights are reserved by Certification Partners, LLC. No part of this publication may be reproduced, transmitted, stored in a retrieval system, modified, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise without written permission of Certification Partners, 1230 W. Washington Street, Suite 201, Tempe, AZ 85281. EVALUATION COPY Copyright © 2014 by Certification Partners, LLC All Rights Reserved

ISBN: 0-7423-3274-8

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Table of Contents

Course Description ...... viii Courseware ...... ix Course Objectives...... xi Classroom Setup ...... xiii System Requirements ...... xiii Conventions and Graphics Used in This Book ...... xviii Lesson 1: Introduction to Networking ...... 1-1 Pre-Assessment Questions ...... 1-2 Overview of Networks and Protocols...... 1-3 Telephony and Convergence Networking ...... 1-3 Networking Evolution ...... 1-5 Client/Server Model ...... 1-7 Network Operations Center (NOC) ...... 1-9 Networking Categories ...... 1-10 Network Topologies ...... 1-16 Network Operating System ...... 1-19 Microsoft Windows Servers ...... 1-19 UNIX/Linux ...... 1-20 The Need for Protocols ...... 1-22 OSI Reference Model ...... 1-22 Data Encapsulation ...... 1-25 Packets ...... 1-27 OSI/RM Protocol Examples ...... 1-28 TCP/IP ...... 1-30 Binding Protocols ...... 1-31 Local Area Network (LAN) ...... 1-32 Wide Area Network (WAN) ...... 1-32 Internet Exchange Point (IXP) ...... 1-33 Case Study ...... 1-34 Lesson 1 Review ...... 1-36 Lesson 2: Networking Components and Standards ...... 2-1 Pre-Assessment Questions ...... 2-2 Overview of Networking Components ...... 2-3 Common Network Components ...... 2-3 Transmission Media ...... 2-9 Wireless Network Technologies ...... 2-12 Transmission Types...... 2-19 IEEE LAN Standards ...... 2-20 Carrier Systems ...... 2-26 Virtualization ...... 2-27 Case Study ...... 2-33 Lesson 2 Review ...... 2-36 Lesson 3: Connecting to the Internet ...... 3-1 Pre-Assessment Questions ...... 3-2 Introduction to Connecting to the Internet ...... 3-3 Mobile Computing ...... 3-3 Mobile Devices andEVALUATION Cloud Computing ...... COPY 3-10 Configuring a Wireless Network ...... 3-10 Fourth-Generation (4G) Wireless ...... 3-12 Transmission Control Protocol/Internet Protocol (TCP/IP) ...... 3-14 Internet Architecture ...... 3-15 Internet Protocols ...... 3-17 Demultiplexing ...... 3-20 Introduction to Routing ...... 3-21 Routing Protocols ...... 3-23

Port Numbers ...... 3-24 Internet Protocol Version 4 (IPv4) ...... 3-25 Internet Protocol Version 6 (IPv6) ...... 3-26 Configuring TCP/IP ...... 3-28 Diagnostic Tools for Internet Troubleshooting ...... 3-33 Case Study ...... 3-46 Lesson 3 Review ...... 3-48 Lesson 4: Internet Services ...... 4-1 Pre-Assessment Questions ...... 4-2 Overview of Internet Services ...... 4-3 Cloud Services ...... 4-3 Case Study ...... 4-4 Internet Services ...... 4-5 Choosing Web Server Products ...... 4-20 Content Management System (CMS) ...... 4-21 Case Study ...... 4-31 Lesson 4 Review ...... 4-33 Lesson 5: Hardware and Device Connectivity ...... 5-1 Pre-Assessment Questions ...... 5-2 Introduction to Hardware and Device Connectivity ...... 5-3 Motherboard ...... 5-3 Storage Devices ...... 5-8 Network Interface Card (NIC) ...... 5-11 Optical Discs ...... 5-12 Device Connectivity ...... 5-16 System Management ...... 5-20 Preventive Maintenance ...... 5-27 Software Troubleshooting ...... 5-34 Case Study ...... 5-39 Lesson 5 Review ...... 5-42 Lesson 6: Network and Cloud Security Risks ...... 6-1 Pre-Assessment Questions ...... 6-2 Importance of Network Security ...... 6-3 Bring Your Own Device (BYOD) ...... 6-3 Case Study ...... 6-5 Cloud Security Threats ...... 6-7 Cloud Disaster Recovery ...... 6-7 Malware (Malicious Software) ...... 6-8 Overview of Network Attack Types ...... 6-12 Defeating Network Attacks ...... 6-17 Authentication ...... 6-18 Encryption ...... 6-24 Firewalls ...... 6-31 Security Zones ...... 6-36 Virtual Private Network (VPN) ...... 6-38 Security Audit ...... 6-39 Case Study ...... 6-44 Lesson 6 Review ...... 6-47 Appendixes ...... Appendixes-1 Glossary ...... EVALUATION COPY..... Glossary-1 Index ...... Index-1

List of Labs Lab 1-1: Using a BitTorrent client to download files ...... 1-13 Lab 1-2: Exploring network operating systems ...... 1-21 Lab 2-1: Identifying, documenting and diagramming network devices (instructor-led) ...... 2-16

Lab 2-2: Implementing a network ...... 2-18 Lab 2-3: Viewing the MAC address on your system ...... 2-21 Lab 2-4: Running multiple operating systems with virtualization ...... 2-28 Lab 3-1: Implementing a wireless network (instructor-led) ...... 3-13 Lab 3-2: Reconfiguring your computer with a reserved IPv4 address ...... 3-31 Lab 3-3: Testing connectivity using the ping command ...... 3-36 Lab 3-4: Identifying IP configuration and MAC address information ...... 3-40 Lab 4-1: Creating a file server ...... 4-6 Lab 4-2: Using the nslookup utility ...... 4-16 Lab 4-3: Researching CMS implementations ...... 4-30 Lab 5-1: Viewing resource assignments ...... 5-6 Lab 5-2: Identifying common peripheral ports ...... 5-19 Lab 5-3: Viewing drive partitions using Disk Management ...... 5-24 Lab 5-4: Viewing NTFS permissions ...... 5-26 Lab 5-5: Defragmenting hard disks ...... 5-28 Lab 5-6: Deleting temporary files ...... 5-30 Lab 5-7: Backing up data in Windows 7 ...... 5-32 Lab 5-8: Restoring data in Windows 7 ...... 5-34 Lab 6-1: Using the Netcraft Toolbar...... 6-15 Lab 6-2: Applying symmetric-key encryption ...... 6-27

List of Tables Table 1-1: OSI/RM layers ...... 1-23 Table 1-2: OSI/RM protocol examples ...... 1-28 Table 2-1: Widely implemented twisted-pair cable categories ...... 2-10 Table 2-2: Common coaxial cable types ...... 2-11 Table 2-3: T-carrier transfer rates ...... 2-26 Table 2-4: E-carrier transfer rates ...... 2-26 Table 3-1: Bluetooth classifications ...... 3-14 Table 3-2: OSI/RM and Internet architecture layer equivalents ...... 3-15 Table 3-3: Private IP addresses ...... 3-28 Table 3-4: TCP/IP services ...... 3-29 Table 4-1: Top-level Internet domains — original ...... 4-14 Table 5-1: Standard resource assignments ...... 5-5 Table 5-2: CD-ROM features ...... 5-13 Table 5-3: Writable DVD standards ...... 5-14 Table 5-4: Standard port use ...... 5-17 Table 5-5: Common port and cabling problems and solutions ...... 5-18 Table 5-6: Computer file systems ...... 5-23 Table 5-7: OS boot problem errors ...... 5-36 Table 5-8: Application installation and loading errors ...... 5-39 Table 6-1: BYOD policy items ...... 6-4 Table 6-2: Network attack types ...... 6-12 Table 6-3: OSI/RM security services ...... 6-18 Table 6-4: Certificate terms ...... 6-23

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Course Description Network Technology Associate teaches essential networking technologies and skills, including TCP/IP, stable network creation, wireless networking, mobile devices and network troubleshooting. You will learn to use various network components and protocols that enable users to share data quickly and easily. You will explore the different types of transmission media, and you will learn how network architecture and topologies provide for efficient and secure communication. In addition, you will learn about the OSI reference model and its relationship to packet creation, and you will compare and contrast the OSI model with the Internet architecture model.

You will study the functions, features and technologies associated with Internet services, such as cloud computing. You will learn about the advantages and disadvantages of Bring Your Own Device (BYOD), the growing trend of employees bringing their personal mobile devices to work. BYOD policies and enforcement strategies will also be covered.

You will learn about the benefits of implementing a Content Management System (CMS). You will also achieve competency in performing basic hardware and operating system maintenance procedures. In addition, you will study mobile computing devices and mobile operating systems.

You will also learn about the importance of routing, and you will explore IP addressing, IP address classes and subnet masks. Finally, you will explore essential network security concepts, Internet-based challenges facing today's users, and methods you can use to secure networks and network transmissions, including authentication, encryption and firewalls.

All CIW Web Foundations courses offer Case Studies for class discussion about real-world skills applications, and job-related topics such as project management, and the relationship between technology and business operations. Guided, step-by-step labs provide opportunities to practice new skills. You can challenge yourself and review your skills after each lesson in the Lesson Summary and Lesson Review sections. Additional skill reinforcement is provided in Activities, Optional Labs, Lesson Quizzes and a Course Assessment that are available from your instructor.

This coursebook includes supplemental online material containing the lab files used in class. To practice the skills presented in class or to perform any labs that were not completed, refer to the Classroom Setup section for information about system requirements and using the lab files.

The CIW Web Foundations courses prepare students to take the CIW Web Foundations Associate certification exam.

Series Network Technology Associate is the third course in the CIW Web Foundations series:

• Internet Business Associate • Site Development Associate • Network Technology Associate

Prerequisites EVALUATION COPY No prior experience using the Internet, developing Web pages or configuring networks is necessary. However, students should be familiar with an operating system such as Microsoft Windows 7 before taking this course. The CIW Web Foundations courseware does not provide entry-level computer literacy. Rather, it builds upon computer literacy training and certifications such as Microsoft Office Specialist (www.microsoft.com).

Certification The CIW Web Foundations series of courses prepares students to take the high-stakes CIW Web Foundations Associate certification exam (1D0-610*). Those who pass the CIW Web Foundations Associate exam earn the highly respected CIW Web Foundations Associate certification, which is recognized throughout the industry as validating essential Internet skills for the workplace. The CIW Web Foundations Associate certification proves that an individual has evolved from being an Internet consumer to an Internet producer, capable of producing real-world Internet applications. A CIW Web Foundations Associate certificant can use common Internet-ready applications, can create properly formed HTML documents, knows database essentials, understands project management concepts and can troubleshoot networks.

Candidates also have the option to take any or all of the three modular CIW Associate exams, each of which earns the candidate a modular subject certification if passed:

• Internet Business Associate (exam 1D0-61A*) • Site Development Associate (exam 1D0-61B*) • Network Technology Associate (exam 1D0-61C*) Candidates who pass all three modular certification exams also earn the comprehensive CIW Web Foundations Associate certification. For information about taking any of the CIW Associate exams, visit www.CIWcertified.com.

* Please note that these updated exams will be live Dec. 1, 2012. Prior to Dec. 1, exams 1D0-510, 1D0- 51A, 1D0-51B and 1D0-51C are available.

Target audience All students preparing to enter or continue in the workforce can benefit from the CIW Network Technology Associate course and/or certification:

• High school students • College students • Technical/trade school students Professionals in all industries can benefit from the CIW Network Technology Associate course and/or certification:

• IT professionals • Healthcare professionals • Legal professionals • Marketing professionals • Graphic artists • Business professionalsEVALUATION COPY Courseware This coursebook was developed for instructor-led and/or self-study training. Along with comprehensive instructional text and objectives checklists, this coursebook provides easy-to-follow hands-on labs and a glossary of course-specific terms. It also provides Internet addresses needed to complete some labs, although due to the constantly changing nature of the Internet, some addresses may no longer be valid. The student coursebook is organized in the following manner:

 Student Coursebook  Table of contents (including lists of labs, figures and tables)  Lessons  Lesson objectives

 Pre-assessment questions  Narrative text (including exam objective callouts, tables and figures, warnings and tech notes)  Online Resources callouts  Labs (including exam objective callouts, tables and figures, warnings and tech notes)  Case Study  Lesson summary  Lesson review questions  Appendixes  Glossary  Index

 CIW Online  Online Resources

 Pre-assessment test  Lesson resources  Movie Clips  CIW Online Exercises  CIW Course Mastery  Lab files  Flashcards

 CIW Practice Exams  Supplemental Files  Answers*  Appendixes  Handouts*  Live Labs**

*Not included in Academic Student materials. **Live Labs are available in Self-Study products.

When you return to your home or office, you will find this coursebook to be a valuable resource for reviewing labs and applying the skills you have learned. Each lesson concludes with questions that review the material. Lesson review questions are provided as a study resource only and in no way guarantee a passing score on the CIW Web Foundations Associate certification exam.

Coursebook versions The CIW Web Foundations courseware is designed for various classroom environments: academic, learning center/corporate and self-study. Coursebooks are available in both instructor and student versions. Student versions are available for the academic and learning center/corporate environments, as well as self-study. Check your book to verify which version you have.

Instructor (Academic, Learning Center/Corporate) • Example syllabi for 10-week, 16-week and 32-week instruction periods are included with the instructor supplemental files available on CIW Online. Learning centers can teach this series at an accelerated pace; EVALUATIONconsult the implementation tables that can be found COPY on CIW Online. • The instructor version of this book includes Instructor Notes in the margin, which provide additional tips and commentary for the instructor to supplement course narrative. Margin callouts also direct instructors to material that relates directly to specified CIW Web Foundations objectives. • The instructor book and supplemental files contain all answers to Activities, Optional Labs, Lesson Quizzes and the Course Assessment.

• The supplemental files also include handout versions of all Activities, Optional Labs, Lesson Quizzes and the Course Assessment, which the instructor can print and assign during class or as homework. • The supplemental files also include an appendix listing the CIW Web Foundations Associate certification exam objectives and locations of corresponding material in the coursebook. Lesson Quizzes and Course Assessments are provided as study and course-grading resources only; success on these materials in no way guarantees a passing score on the CIW Web Foundations Associate certification exam.

Student (Academic, Learning Center/Corporate, Self-Study) • The student book and supplemental files include Pre-Assessment and Lesson Review questions for each lesson. However, the student book does not provide answers to these questions. • The student book also does not include any Activities, Optional Labs, Quizzes or the Course Assessment. Students can obtain these elements and answers from the instructor (for ILT training) or from CIW Online (for learning center/corporate or self-study training). • The student supplemental materials include appendixes and files used to perform many of the labs in the coursebook. • The supplemental files also include an appendix listing the CIW Web Foundations Associate certification exam objectives and locations of corresponding material in the coursebook. Lesson Quizzes and Course Assessments are provided as study and course-grading resources only; success on these materials in no way guarantees a passing score on the CIW Web Foundations Associate certification exam.

Online resources You can visit CIW Online at http://education.certification-partners.com/ciw/ to access supplemental course materials and to get help in preparing for the CIW Web Foundations Associate certification exam. CIW Online provides a variety of online tools you can use to supplement the Official CIW Courseware.

CIW courseware supplemental files This coursebook includes supplemental material that can be accessed from CIW Online. Online materials are provided for both instructors and students, and include some elements required to complete the coursework and other optional elements that are provided for your interest or further study.

Student materials include:

• Lab files used to complete the course labs • Answers to student exercises and quizzes (Learning Center/Corporate and Self-Study only) • Appendixes with related information (including the CIW Web Foundations Objectives And Locations Appendix). Instructor materials include: • Course syllabi andEVALUATION implementation tables COPY • Answers to students exercises and quizzes • Appendixes with related information (including the CIW Web Foundations Objectives And Locations Appendix). • See the CIW Supplemental Files section under System Requirements for information about accessing these files.

CIW Movies CIW Web Foundations courses offer movie clips that provide supplementary instruction in a multimedia format, and enhance the coursebook narrative and labs. However, movie content does not comprehensively address CIW Web Foundations certification exam objectives and is not intended to replace coursebook content. Instructors in a classroom environment are strongly encouraged to present movies to the entire class using a computer screen projector. Group presentations enable instructors to present and discuss movie content when appropriate. Controlling the presentation of movies also minimizes distractions from course material and essential lecture or lab time.

Students are strongly encouraged to watch the movie clips on their own if they are unable to view them in class. Each student is provided access to CIW Online to view the movies.

CIW Online Exercises These interactive activities are instructional supplements to the official print and online books, designed to offer a blended-learning approach. Mapped directly to the Official CIW Courseware, the CIW Online Exercises enable you to review important concepts from the Web Foundations courses and measure your proficiency on content relevant to the CIW Web Foundations Associate certification exam. CIW Online Exercises challenge you with a wide range of activities that all provide immediate feedback, including

• Glossary flashcards. • Matching exercises. • Fill-in-the-blank exercises. • Crossword puzzles. • True/false questions.

CIW Course Mastery CIW Course Mastery questions are designed to assess your knowledge of the concepts, skills and best practices of Web technology taught in the Official CIW Courseware. The CIW Course Mastery questions assess lesson knowledge, reinforce classroom learning and enhance instruction. This online review program contains multiple-choice questions that cover CIW Web Foundations courseware content lesson by lesson. The Course Mastery program is based on a unique method that maximizes knowledge retention.

CIW Certification Practice Exams After you have mastered the Web Foundations course material, you are ready to prepare for the high- stakes CIW Web Foundations Associate certification exam. The online CIW Certification Practice Exams program helps you build confidence with your knowledge of the CIW exam objectives. This program provides you with: • Timed practice exams that simulate the high-stakes testing environment and help predict actual performance on CIW certification exams. • A feedback review mode that allows you to check answers while taking the practice exam and gain valuable feedbackEVALUATION that relates each question to a CIW exam objective COPYand a lesson in the Official CIW Courseware. • Exam results that report on your mastery of each CIW exam objective. • Personalized performance reports and study plans to track individual progress and view overall class trends.

Course Objectives After completing this course, you will be able to:

 Identify convergence networking, the client/server model, network topologies and major network operating systems.  Describe the packet creation process and explain the Open Systems Interconnection (OSI) reference model.  Discuss local area networks (LANs), wide area networks (WANs), Internet Exchange Points (IXPs) and common network components.  Compare and contrast the functions of network protocols, and describe network transmission media and types, including wireless network technologies.  Describe IEEE LAN standards.  Discuss the benefits of virtualization.  Explain how to run multiple operating systems simultaneously on one computer.  Describe the Internet architecture model, Internet protocols, the routing process, routing protocols and port numbers.  Explain IP addressing, IP address classes, default subnet masks and the use of private IP addresses.  Use diagnostic tools for troubleshooting TCP/IP networks.  Explain the challenges of the Bring Your Own Device (BYOD) movement, and understand the various methods for properly managing employee personal mobile devices at work.  Identify and describe the functions and features of various Internet services and their delivery methods, such as cloud service providers and in-house IT departments.  Describe the functions and benefits of implementing a Content Management System (CMS).  Identify maintenance issues for common system components.  Identify the benefits and security risks of mobile computing devices.  Describe the characteristics of file system types and use file system management tools.  Identify and suggest corrective measures for operating system boot problems and application failures, and identify methods to remotely manage workstations.  Identify essential network security concepts and network attack types, and identify various methods of defeating network attacks and securing network transmissions, including authentication, encryption, VPNs and digital certificates.  Describe firewalls and security zones you can set up to protect your internal trusted network from an outside untrusted network, such as the Internet. Classroom Setup Your instructor has probably set up the classroom computers based on the system requirements listed in the following sections. Most software configurations on your computer are identical to those on your instructor's computer. However, your instructor may use additional software to demonstrate network interaction or related EVALUATIONtechnologies. COPY System Requirements This section lists the hardware, software and connectivity requirements to implement this course.

Hardware Each classroom should be equipped with an individual computer workstation for each student and the instructor. The following table summarizes the hardware requirements for all courses in the CIW program. Note: The CIW hardware requirements are similar to the minimum system requirements for Microsoft Windows 7 implementation.

Hardware Specifications Minimum Requirements

Processor 1 GHz 32-bit (x86) or 64-bit (x64) processor

Hard disk 16 GB available hard disk space (32-bit) or 20 GB available hard disk space (64-bit) for Windows 7 installation. 16 GB of additional space must be available for course applications and files.

RAM 1 GB RAM (32-bit) or 2 GB RAM (64-bit)

Network interface card (NIC) Wireless, 10/100 Ethernet, or Gigabit Ethernet

Wireless router (AP) Wireless-G, Wireless-N, or Wireless-AC router with built-in 4- port Ethernet switch to connect wired network PCs and devices. Wireless NICs must support the wireless router (G, N or AC).

Sound card/speakers Required

Video adapter DirectX 9 graphics device with WDDM 1.0 driver

Network connectivity Enough wireless nodes, hubs or switches to allow classroom computers to communicate and access the Internet.

Monitor 1024 x 768 screen resolution using a VGA, DVI or HDMI connector

Web camera (Webcam) Any type of Web camera. Some monitors include an internal Webcam. USB Webcams are a good choice.

Software The CIW Web Foundations series is intended to be largely operating system- and browser-independent. Provided you use Hypertext Markup Language version 5 (HTML5)-compliant browsers, the labs should function properly. HTML5-compliant browsers include Windows Internet Explorer 9, Google Chrome (any version) and Mozilla Firefox (version 10 or higher).

Each school's network is configured differently. You should test each lab to ensure the ports are open on the firewall before presenting the lab to the class. You may have to talk to your network administrator to open the ports.

Warning: If you are unable to upgrade to Microsoft Windows 7, you will be unable to use Windows Internet Explorer 9 (IE9). Unfortunately, IE9 is the only IE browser that supports HTML5 without modifications. Windows XP and Vista only support up to IE8. If your classroom must use a Windows XP or Vista installation, please use the latest version of Google Chrome or Mozilla Firefox instead of IE8 or previous for the labs. If you are required to use IE8 or previous, then the Site Development Associate course will require you to include JavaScript into each Web page for the HTML5 coding to render properly. EVALUATION COPY If you are teaching all three CIW Web Foundations courses sequentially, there is no need to reformat your computers for each course. The recommended software configurations for computers used to complete the labs in this book series are as follows.

Internet Business Associate To be installed before class:

• Microsoft Windows 7 Professional (typical installation) • Windows Internet Explorer 9 (typical installation) To be registered by students during class: • Google account (www.google.com) — necessary for students to access online cloud services and resources, such as Google Drive, Google Docs, Gmail, Google+ and Blogger. Students are responsible for their own account registration.

• Microsoft account (https://signup.live.com) — necessary for students to access online cloud services and resources, such as OneDrive, Outlook.com (formerly Hotmail), Windows Essentials and Skype (formerly Windows Live Messenger). Students are responsible for their own account registration.

Note: In 2013, Microsoft acquired Skype. Windows Live Messenger users were automatically migrated to Skype.

Note: In 2013, Hotmail was replaced with Outlook.com. Hotmail users were automatically migrated to Outlook.com. Throughout the transition and thereafter, users' Hotmail e-mail addresses, passwords, e-mails and contacts will remain unchanged.

To be installed by students during course labs:

• Firefox 10 or higher (binary provided in the C:\CIW\Internet\Lab Files\Lesson04 folder) • Google Chrome — any version (binary provided in the C:\CIW\Internet\Lab Files\Lesson04 folder) • Ogg Codecs (binary provided in the C:\CIW\Internet\Lab Files\Lesson05 folder) • Thunderbird 2.0 (binary provided in the C:\CIW\Internet\Lab Files\Lesson07 folder) • TightVNC, Bzip2 and Bunzip2 (binaries provided in the C:\CIW\Internet\Lab Files\Lesson09 folder) • Skype (binary provided in the C:\CIW\Internet\Lab Files\Lesson02 folder) • Ad-Aware (binary provided in the C:\CIW\Internet\Lab Files\Lesson08 folder) • GanttProject (binary provided in the C:\CIW\Internet\Lab Files\Lesson10 folder)

Site Development Associate To be installed before class:

• Microsoft Windows 7 Professional (typical installation) • Windows Internet Explorer 9 (typical installation) • Google Chrome — any version (typical installation) • Firefox 10 or higher (typical installation) • Windows Essentials Movie Maker (typical installation) To be installed by studentsEVALUATION during course labs: COPY

• Lynx (binary provided in the C:\CIW\Site_Dev\Lab Files\Lesson01\Lab_1-3\Lynx folder) • FormMail (binary provided in the C:\CIW\Site_Dev\Lab Files\Lesson06\Lab_6-1\FormMail folder) • KompoZer (binary provided in the C:\CIW\Site_Dev\Lab Files\Lesson09\Lab_9-1 folder)

• Free Video Converter Factory (binary provided in the C:\CIW\Site_Dev\Lab Files\Lesson07\Lab_7- 2 folder) To be installed by instructor for instructor-led demonstration in Optional Lab 8-1: • XAMPP (binary provided in the C:\CIW\Site_Dev\Lab Files\Lesson08\Optional_Lab_8-1\XAMPP folder) Network Technology Associate To be installed before class:

• Microsoft Windows 7 Professional (typical installation) • Windows Internet Explorer 9 (typical installation) • Firefox 10 or later (typical installation) • Chrome — any version (typical installation) To be registered by students during class:

• Google account (www.google.com) — necessary for students to access online cloud services and resources, such as Google Drive, Google Docs, Gmail, Google+ and Blogger. Students are responsible for their own account registration.

Note: In 2013, Microsoft acquired Skype. Windows Live Messenger users were automatically migrated to Skype.

To be installed by students during course labs:

• uTorrent (binary provided in the C:\CIW\Network\Lab Files\Lesson01 folder) • FileZilla_v3.0.2.1 (torrent file provided in the C:\CIW\Network\Lab Files\Lesson01 folder) • 7-Zip (binary provided in the C:\CIW\Network\Lab Files\Lesson01 folder) • TruCrypt 7 or higher (binary provided in the C:\CIW\Network\Lab Files\Lesson06 folder) • VirtualBox (binary provided in the C:\CIW\Network\Lab Files\Lesson02 folder) • Porteus Linux (binary provided in the C:\CIW\Network\Lab Files\Lesson02 folder)

Connectivity Internet connectivity is required for this course. You will experience optimal performance with a dedicated Internet connection (e.g.,EVALUATION a cable/DSL modem or a T1 line). However, you COPY can teach the course using slower connections (e.g., 56-Kbps modem).

CIW supplemental files Each coursebook includes supplemental materials that are referenced and used throughout the course. These supplemental materials are provided online at http://education.certification-partners.com/ciw/.

You will need to create a directory for all supplemental materials for the course. The default location is C:\CIW\[Course_Title]. To view or download the materials, go to CIW Online, click the link for each file and save to this directory. You can then create a shortcut to this directory on your Desktop. As you conduct the course labs, you can use this shortcut to quickly access your lab files.

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Conventions and Graphics Used in This Book The following conventions are used in these coursebooks.

Terms Technology terms defined in the margins are indicated in bold type the first time they appear in the text. However, not every word in bold type is a term requiring definition.

Lab Text Text that you enter during a lab appears in italic bold type. Names of components that you access or change in a lab appear in bold type.

Notations Notations or comments regarding screenshots, labs or other text are indicated in italic type.

Program Code or Text used in program code or operating system commands appears in the Lucida Commands Sans Typewriter font.

The following graphics are used in these coursebooks.

Tech Notes point out exceptions or special circumstances that you may find when working with a particular procedure. Tech Notes that occur within a lab are displayed without the graphic.

Tech Tips offer special-interest information about the current subject.

Warnings alert you about cautions to observe or actions to avoid.

This graphic signals the start of a lab or other hands-on activity.

The CIW Online graphic signals appropriate points in the course at which to view ® additional online resources, available at http://education.certification- partners.com/ciw/.

Each lesson summary includes an Application Project. This project is designed to provoke interest and apply the skills taught in the lesson to your daily activities.

EVALUATIONEach lesson concludes with a summary of the skills COPY and objectives taught in that lesson. You can use the Skills Review checklist to evaluate what you have learned.

 This graphic indicates a line of code that is completed on the following line.

1Lesson 1: Introduction to Networking

Objectives By the end of this lesson, you will be able to:  3.1.1: Define basic data and telephony network concepts, including convergence, Voice over IP (VoIP), AC/DC requirements for telephony and data equipment.  3.1.3: Identify basic network topologies.  3.1.4: Define the Open Systems Interconnection reference model (OSI/RM) in terms of packet creation.  3.1.5: Define the nature, purpose and operation essentials of Transmission Control Protocol/Internet Protocol (TCP/IP).  3.1.6: Define local area network (LAN) and wide area network (WAN).  3.1.8: Identify the components of a Network Operations Center (NOC).  3.1.9: Compare and contrast server-based networks and peer-to-peer (P2P) networks, and provide examples of each.  3.1.10: Distinguish between distributed architectures and database models, such as Hadoop and SQL.

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1-2 Network Technology Associate

Pre-Assessment Questions

1. Which network topology provides multiple communication paths so that an alternative path may be used if a connection fails? a. Ring b. Bus c. Star d. Mesh

2. What type of network is typically implemented at a given location for internal communication and data storage? a. WAN b. Ethernet c. LAN d. VoIP

3. A packet consists of what three elements?

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Overview of Networks and Protocols A network can be defined as two or more connected computers that share data by way of a transport medium. This configuration can include a small business network in one room, two smartphones that communicate by means of a wireless network, or a global network such as the Internet that connects millions of users. Networks have become extremely popular because they allow users to share data quickly. In the past, users had to place files on a floppy disk or print them, and deliver them to the destination in person or by mail. Networks allow information to be distributed easily and quickly through a system of protocols, cables and other hardware.

Local area networks (LANs) and wide area networks (WANs) are the basis of networking and internetworking. The two systems can work together to allow companies to transmit data internally and externally.

In this lesson, you will learn about networking basics, network protocols, and LANs and WANs.

® CIW Online Resources – Movie Clips Visit CIW Online at http://education.Certification-Partners.com/CIW to watch a movie clip about this topic. Lesson 1: Introduction to Networking

OBJECTIVE 3.1.1: Convergence networks Telephony and Convergence Networking Before examining specific types of computer networks, we will turn our attention to one of NOTE: the oldest existing networks — the public switched telephone network (PSTN). The PSTN Watch the "Warriors of the Net" video, has connected millions of users for decades, and remains a cornerstone in located at internetworking today. In the following sections, we will discuss how the PSTN and data www.warriorsofthe. net, at least once networks have been combined to create convergence networks that enable unified during the first two communications. lessons of this course. The video explains how the Traditional telephone network Internet works. It is available in various Since the inception of the telephone, voice has been carried over circuit-switched resolutions and connections of the PSTN. Originally, all phone service was analog. Today, however, the languages. network is entirely digital except for the portion that extends from the central office of the local telephone company to the user.

Typically, to exchange data over the public telephone network using a dial-up connection, a modem is necessary. A modem (modulator/demodulator) is a device that translates, or modulates, a digital signal coming from your computer into an analog signal that can be carried over the phone line. A modem attached to the receiving computer demodulates the analog signal back into a digital one.

Today,EVALUATION the PSTN is a hybrid network. A telephone user initiatesCOPY a call from a land line using analog technology. The signal is then converted into a digital signal at the central office, and this digital signal is sent across a major portion of the telephone network. As necessary, signals are converted back into analog at the central office, to which the destination telephone is linked.

Internet Service The PSTN is still an integral part of the Internet infrastructure because it furnishes most Provider (ISP) An organization that of the long-distance connections. Most Internet Service Providers (ISPs) pay long- maintains a distance providers for access to telephone lines. gateway to the Internet and rents access to customers IP telephony and Voice over IP (VoIP) on a per-use or subscription basis. Internet Protocol (IP) telephony is a technology that uses packet-switched connections to exchange voice, fax and other forms of data that were previously carried on circuit- switched connections. (You will learn about packets later in this lesson.) IP telephony uses an Internet connection and hardware (e.g., IP phones) or software installed on personal computers (e.g., soft phones) to transmit the voice data as data packets over shared lines. IP telephony enables users to avoid the tolls charged on telephone company lines because most ISPs absorb this cost.

Voice over IP (VoIP) Voice over IP (VoIP) involves the use of a data network to deliver voice information, A technology that converts voice into instead of the traditional circuit-switched lines of the PSTN. Most local and long-distance data packets for providers, cable TV companies and ISPs now offer IP telephony services. Many companies transmission over a also use VoIP solutions rather than traditional voice services in order to provide more packet-switched IP network. Allows the services. The term convergence technology is often used to describe the combination of use of the Internet voice, video and data all on one data network. for real-time voice and video traffic. Power requirements Computer equipment runs on direct current (DC) power, whereas the voltage coming out of a wall socket is an alternating current (AC). An AC signal consists of a series of pulses (voltage changes) at a fixed frequency. A DC signal encounters no voltage changes; current is either on or off.

At some point, the AC line voltage must be converted into appropriate DC voltages. This conversion from AC to DC is accomplished by the computer's power supply. Electronic devices must be supplied the correct voltage in order to operate. If the correct voltage is not present, the device will not operate properly and may be physically damaged. Each device will also have an associated power requirement. The computer's power supply is designed to provide sufficient power for the system. However, it is important to remember that extra devices you add to the computer — such as extra hard drives or an additional optical drive, upgraded CPU or advanced video adapter — will require additional power.

Today, many devices that are connected to a PC are designed to tap into the PC for power requirements, including smartphones, tablets, digital cameras, USB drives, VoIP phones and a host of others devices. It is important to understand the maximum load that the PC's power supply can handle and determine when it may be time to upgrade the power supply to avoid any issues. A typical guideline when investigating a new power supply is to calculate the total power requirements in watts for the devices in the computer, then add 30 percent. That should cover all power requirements needed for the computer. uninterruptible It is also important that some emergency power source, such as an uninterruptible power supply (UPS) power supply (UPS), be available in case of an emergency. Without the availability of an A device that contains a battery emergency power source, an IP telephone's components (and those of any other device to provide power that reliesEVALUATION on a computer's power supply) will cease to functionCOPY during a power outage. during a power outage. Traditional phones connected to the PSTN do not experience this problem because they are powered by the telephone company's battery supply, which will continue to function during a power outage.

unified Unified communications (UC) communications Convergence has given rise to unified communications (UC), in which voice can be (UC) A business trend converted into text and vice versa. Your e-mail inbox is capable of receiving faxes, even if that seeks to simplify they are sent via a traditional fax machine. Your e-mail inbox can also receive voice mail and integrate all recordings. Unified communications technology seeks to eliminate communication forms of communication. latency (the amount of time between the moments when any form of communication is Also, a set of sent and received) as much as possible to make communication more efficient. technologies that enable voice to be converted into text, Presencing and mobile communication and vice versa. Presencing is the ability for devices to automatically track and report your location and availability. For example, when a user signs in to an instant messaging (IM) service, his presencing The ability for a status (e.g., online) is advertised (or published) to the people on his contacts list. A user's device to presence information, or presence state, is provided to a presence service via a network automatically track and report the user's connection. Presencing requires collaboration among a number of devices (for example, location and mobile phone, electronic calendar, IM client, GPS) and the presence services with which availability. each of them is connected. Google Messenger and Facebook have presencing functions, for example.

Mobile communication (or mobile computing) refers to a person's ability to use technology while "on the go." Devices that enable a user to engage in mobile communication include:

• Laptop computers. • Smartphones (e.g., Androids, BlackBerrys, iPhones, etc.). • Tablets, such as iPad, etc. These devices are useful because they are portable, can connect to each other via the Internet, allow data storage, and contain enough processing power to perform tasks that you can also perform using your computer. You will study mobile computing and devices in more detail in a later lesson. Networking Evolution Originally, networks were operated on a centralized, or mainframe, model, which usually limited networks to large, well-funded institutions such as universities and Fortune 500 companies. By the late 1980s, however, many business networks adopted the client/server model, which uses a more modular approach and allowed small to medium- sized businesses to create powerful networking solutions. The advent of the Internet led to another shift to Web-based, increasingly decentralized and more affordable networking.

Mainframe Mainframe (or centralized) computing provided the first practical network solution. This centralized approach used central servers, or mainframes, and remote terminals. Usually, these terminals were diskless, or "dumb," stations that could only request information. Most information processing occurred on the "back end" (the server), not on the "front end" EVALUATION(the client). COPY

Retrieving information from mainframes Obtaining information from a mainframe traditionally involves a great deal of processing by the mainframe. A terminal sends an information request to the mainframe, which in turn processes the query and obtains the desired information from a database or other source. After this processing is finished, the mainframe structures the information and

returns it to the terminal. You will see how the client/server model differs somewhat from this model. Figure 1-1 shows a mainframe model.

Figure 1-1: Mainframe model

Mainframe liabilities The mainframe-computing model has two main liabilities. The first is that the mainframe must handle all the processing work. The second is that the request and response packets sent between the terminal and the mainframe occupy a relatively large amount of the network's bandwidth. In large, heavily used networks, these two liabilities create unacceptable network congestion.

The future of mainframes front end Owing to the overwhelming investment in mainframes over the decades by universities, A client that acts as an interface to a businesses and other institutions, the mainframe model is still quite prevalent and will collection of servers not disappear soon. However, with the advent of the Web and more sophisticated (for example, computing technologies, Web-based interfaces and other bridging technologies will mainframes or PC- based servers). A replace, or at least greatly modify, the traditional "dumb terminal" and mainframe Web browser is a environment. Furthermore, fewer institutions are investing in the traditional mainframe typical front-end client. model, opting instead for client/server and Web-based solutions. Often, mainframes remain in use, but users will not interact with them directly. In many cases, you will be back end using client/server technologies on the front end to gain access to information, but will A series of systems that fulfill requests in fact be accessing mainframes that perform some of the work on the back end. made by a client. Back-end systems can include Cloud computing: Have we come full circle? mainframes and servers containing The term cloud computing (also known as Software as a Service [SaaS]) refers to the use information of Web browsers to access sophisticated applications and stored data that reside on a databases. remote series of servers. In many ways, cloud computing is a modern implementation of cloud computing mainframes. The primary differences, though, are that today's server systems and clients Software, infrastructure and are far more robust, there is more bandwidth available, and the Web browser is capable platform services of doing far more work than a standard dumb terminal. Nevertheless, it is somewhat that are hosted by a accurate to see today's cloud computing and SaaS model as a modern revamp of the remote data center EVALUATION COPY and provided to mainframe model. organizations or individuals over the Internet.

Client/Server Model client The client/server model, also called distributed computing, attempts to reduce network An individual computer slowdown by dividing processing tasks between the client (the front end) and the server connected to a (the back end). The back-end computer is generally more powerful than the front end, network. Also, a and is responsible for storing and presenting information. A client/server example is system or application (such as illustrated in Figure 1-2. a Web browser or user agent) that requests a service from another computer (the server) and is used to access files or documents. server A computer in a network that manages the network resources and provides, or serves, information to clients. Figure 1-2: Client/server model

Client/server model databases and SQL The client/server model contains two types of databases: bottleneck A point in network • communication at Single database servers — information storage on one central computer system. which information is processed more • Distributed databases — information storage across several computers, while still slowly. Also, any allowing searches and transactions to occur as if the information were stored centrally. element (a hard drive, I/O card or The primary advantage of the distributed database approach is that it divides the task network interface card) that slows among several powerful computers and network connections. Such distribution tends to network decrease the number of network bottlenecks. connectivity rates. Databases store information in an organized, tabular format. They can also store data in NOTE: This example refers an unstructured format. To enable transactions between these databases and users, the to a specific server- client/server model must translate human-readable language into machine-readable based application example. code. Two ways to accomplish this task are by using Structured Query Language (SQL; pronounced "sequel") or Hadoop. data SQL allows users to phrase queries on the front end that can be understood by the back Information being stored, usually in a end. Requesting data from a server in SQL involves the following process: database. 1. The user requests data. NOTE: TCP/IP and ODBC 2. The client computer translates the request into SQL. provide a framework for interoperability, but 3. The client sends the request to the server. do not guarantee EVALUATION COPY that the systems will 4. The server processes the request, which might involve communicating with a remote be able to work together. database or server. Appropriate applications and, 5. The server delivers the response to the client. possibly, custom client software are also required. 6. The client delivers the response to the computer screen.

The key difference between this retrieval model and the one used by mainframes is that the client processes much of this request.

OBJECTIVE 3.1.10: SQL vs. Hadoop Hadoop Hadoop is an open-source software platform that allows companies to store, process and Hadoop analyze extremely large amounts of data using inexpensive servers. Hadoop allows An open-source computing on a massive scale in a virtual storage network that can span thousands of software platform that allows the servers. storage, processing and analysis of Before Hadoop, enterprises stored data using traditional relational databases, such as massive amounts of unstructured data; SQL databases. If a company wanted to scale up, it would cost a small fortune to used primarily for structure the data and configure the systems. If data did not fit into the database cloud applications. schema, it was usually discarded because it was too difficult and expensive to process. Companies would lose data that may have provided benefits if properly analyzed.

Hadoop allows data nodes from various sources to join the platform at any time and be stored, even if the company does not know what to do with the data. This allows semi- structured and completely unstructured data to join the virtual storage network.

Hadoop includes a native fault-tolerance system. If a node fails, the system redirects tasks to other nodes that contain redundant data.

Hadoop is used by the largest Internet companies in the world with massive storage needs. Hadoop users include Facebook, Twitter, LinkedIn, Yahoo! and eBay. Yahoo! runs its distributed applications across 42,000 nodes with thousands of exabytes of data using Hadoop. As these companies enjoy success, other companies are taking notice and adding Hadoop.

Client/server advantages NOTE: In addition to shared task processing, client/server benefits include a modular approach Multi-tier computing to computing. Because the client/server model allows you to add new system models are typically referred to in the components, you are not limited to one solution. At one time, network administrators had context of an to choose between one system and another. However, with the advent of open standards enterprise application model such as Transmission Control Protocol/Internet Protocol (TCP/IP) and Open Database rather than a Connectivity (ODBC), heterogeneous systems can work together more efficiently. For networking model. example, UNIX and Windows servers that use TCP/IP can work together, allowing Microsoft's.NET framework is a good businesses to scale solutions according to customer demand. The client/server model is example. scalable because it gives you the ability to adjust to new demands. The client/server model also allows users more control over their own files.

Two-tier, three-tier and n-tier computing legacy model Traditional client/server relationships are similar to two-tier computing in that both A model that, because of its age, computers are responsible for part of the processing task. In two-tier computing, one may not support computer is responsible only for formatting the information on the screen. The other modern computer is responsible for both the process logic and the data storage. Client/server technologies EVALUATION COPY without relationships distribute the task more evenly between the two computers. Client/server manipulation or and two-tier computing are often considered legacy models. upgrades.

business logic Developers and networking professionals have cooperated further to create more efficient The coding models, which separate business logic, presentation responsibilities and data into at necessary to create relationships in the least three separate levels, called tiers: data stored in a database. • Three-tier — In a common three-tier model, a Web server contains the business logic, a Web browser is responsible for presentation, and a database server contains presentation responsibilities the data. The forms in which the data and • N-tier — An n-tier model uses multiple systems to divide responsibilities further. It is business logic are a more sophisticated version of three-tier computing in which many different presented on your screen. Presentation individual systems help process information. responsibilities include HTML forms, Whenever you perform a transaction on a site such as eBay or Amazon.com, you are using and application- either the three-tier or the n-tier model. Cloud computing is an example of n-tier computing. specific interfaces such as Web browsers. Advantages of three-tier and n-tier computing Separating these responsibilities into at least three different tiers provides the following benefits:

• Flexibility — It is possible to upgrade or change components in one tier without necessarily having to change components in the other two (or more). • Increased speed — Because responsibilities are divided among at least three tiers, each tier can concentrate on only certain data to speed information processing. This division of responsibilities can reduce network latency. Sometimes, three-tier/n-tier networking is referred to as Web-based networking because clients often use a Web browser to access network services.

® CIW Online Resources – Online Exercise Visit CIW Online at http://education.Certification-Partners.com/CIW to complete an interactive exercise that will reinforce what you have learned about this topic. Exercise 1-1: Client/server, two-tier and three-tier computing

Network Operations Center (NOC) OBJECTIVE 3.1.8: Network A Network Operations Center (NOC) is a specific location, usually a dedicated room, from Operations Centers (NOCs) which a network is managed, monitored and maintained. The term originally was used in relation to telecommunications networks, but is now used widely in relation to data networks. As data and telephony networks continue to converge, distinctions among equipment types will probably disappear as they relate to NOCs.

The NOC is the central point for network maintenance and troubleshooting. It contains workstations that are configured to display all activities and functions of the networks being monitored. For example, workstations are configured with packet sniffers and monitoring software that allow NOC administrators to quickly identify anomalous traffic (for example,EVALUATION worms, viruses, traffic spikes and downed networks).COPY These workstations also contain management software, including firewall and router configuration software, and ways to control workstations remotely.

cloud service NOCs also generally include multiple, redundant network connections and redundant provider A company that power supplies to help ensure communication and power. Most NOCs for larger provides companies also have dedicated telephones from a separate provider, as well as mobile applications and phones, to ensure that they can communicate with the company and all ISPs and cloud services (over the Internet) to service providers in an emergency or in case the company's standard telephone provider individual or experiences problems. enterprise subscribers who would otherwise need to provide Networking Categories those applications and services on their All networks consist of the same three basic elements: own servers. • Protocols — communication rules on which all network elements must agree. You will learn about networking protocols later in this lesson. • Transmission media — media that enable all networking elements to interconnect. You will learn about transmission media later in this lesson. • Network services — resources (such as printers) that are shared with all network users. You will learn about network services later in this course. Aside from these similarities, two basic types of networks exist:

• Peer-to-peer networks • Server-based networks OBJECTIVE Peer-to-peer network types 3.1.9: Server-based vs. peer-to-peer Peer-to-peer networks are subdivided into the following two types: network • Microsoft peer-to-peer — a legacy model in which Microsoft-based systems communicate with one another without using a centralized system to control authentication and access. • P2P (peer-to-peer) — a modern model that supports many thousands of simultaneous users who can download and upload files on a worldwide network.

Microsoft peer-to-peer network NOTE: Microsoft peer-to-peer networks tend to be less expensive and easier to work with than Peer-to-peer server-based networks. However, they are less secure, support fewer users (no more than networks are also commonly referred 10) and experience more problems with file system management. Figure 1-3 illustrates a to as workgroup Microsoft peer-to-peer network. networks. This term is used when configuring a Windows family system as a member of a peer- to-peer network.

EVALUATION COPY Figure 1-3: Peer-to-peer network model Various Microsoft operating systems support peer-to-peer networking, including Windows 7.

P2P network A modern P2P network is created when a workstation uses add-on software to participate in large, decentralized networks that are usually located on the Internet. First popularized by the now-defunct free version of the Napster network, P2P networks include:

• BitTorrent (www.bittorrent.com) • Gnucleus (www.gnucleus.com/Gnucleus/). • Freenet (http://freenetproject.org/). • KaZaA (www.kazaa.com).

Do not download files (for example, MP3s or unauthorized software) from these networks. Doing so may be illegal and can result in punitive action against you, your instructor and your training organization. Discussion of P2P networks should never be misconstrued as support for them or as an encouragement to use them.

NOTE: These networks are often used to illicitly share copyrighted information (for example, Never download audio files and software). However, these networks can be used for legitimate purposes. files (for example, MP3s or pirated Following are the two types of P2P networks: software) from other users on P2P • Centralized — This type of network requires logging on to a central server, which networks. maintains a database of all attached peer clients. Because logging on to a central server is required, this type of network is not a true peer-to-peer network. Napster, which was absorbed by Rhapsody, was an example of this type of network. The fact that a group of central servers was used to maintain the database of remote clients allowed the service to be shut down easily. • Decentralized — This type of network consists of groups of clients/servers that communicate with one another to create a network that has no single central database. The KaZaA network is an example.

Downloading Files with BitTorrent BitTorrent BitTorrent is a peer-to-peer (P2P) protocol that you can use to download large files A peer-to-peer file sharing protocol quickly. BitTorrent allows a file provider to make his or her file (or files) available to the used for distributing network via a central server, called a tracker. The initial file is called a seed. Other users, large amounts of called peers, can then connect to the tracker and download the file. Each peer who data. downloads a seed makes it available to other peers to download. After the file is successfully downloaded by a peer, he or she can continue to make the data available to others, thereby creating additional seeds.

BitTorrent's strength lies in the fact that peers can download a seed from another peer, and, at the same time, upload parts or all of the seed for other peers to access. In other words, different parts of seeds can be distributed in chunks and then reassembled on the receiving machine. This ability allows a large number of peers to be supported simultaneously and the tracker bandwidth to be utilized as efficiently as possible. RelativeEVALUATION to standard Internet hosting, the use of BitTorrent COPY significantly reduces the original provider's hardware and bandwidth resource costs.

Peers often use BitTorrent to distribute large files, such as video games, movies or software applications, because it is much cheaper, faster and more efficient to distribute files using BitTorrent than via a regular download. In contrast to other file transfer protocols, BitTorrent works better as the number of peers downloading and uploading a particular file increases.

In order to download files from BitTorrent, you must install a BitTorrent client on your computer. A BitTorrent client manages file downloads and uploads using the BitTorrent protocol. Popular BitTorrent clients include the following:

• BitTorrent (the original client) (www.bittorrent.com) • uTorrent (www.utorrent.com) • BitLord (www.bitlord.com) • BitComet (www.bitcomet.com) • Vuze (www.vuze.com) • Transmission (for OS X) (www.transmissionbt.com) • ABC (http://pingpong-abc.sourceforge.net/) In addition to a BitTorrent client, you also need a "torrent" file to download content. A torrent file is a small file that contains the necessary information to download the content you want. This is generally obtained from a torrent Web site. Many sites offer torrents as one method of downloading files.

NOTE: Following are some sites you can explore to find torrents: When you research torrent Web sites, • www.clearbits.net you may access sites that contain • inappropriate www.legittorrents.info content. Carefully • select the torrent http://linuxtracker.org sites that you explore. • www.tuxdistro.com When using BitTorrent, you should be careful that you are not illicitly copying and distributing copyrighted material. Some unscrupulous users use BitTorrent for this purpose in an attempt to obtain something for free that they should otherwise pay for. This is particularly true for music and movie files. BitTorrent users generally use the protocol to obtain files because:

• The data is free. • They are unable to purchase the data elsewhere. • They want to "try before they buy." • They want to download content that was intended to be freely distributed by the creator. To learn more about BitTorrent, visit www.bittorrent.com.

In the following lab, you will use a BitTorrent client to download files. Suppose you are a freelance technical writer and you need a way to exchange large files with your editor. Your editor suggests you install the FileZilla FTP client so you can access the company's FTP site to download the files. You can use a BitTorrent client to download the FileZilla FTP clientEVALUATION so you can complete your tasks. COPY

Lab 1-1: Using a BitTorrent client to download files

NOTE: In this lab, you will use a BitTorrent client to download a torrent. BitTorrent is an BitTorrent clients will normally use ports excellent example of a P2P network. A file made available on the BitTorrent network is 6881 to 6889. Ensure called a torrent. For this lab, the torrent is a compressed version of the FileZilla FTP these ports are open on the firewall client. At the end of the lab, you will have a new compression utility, 7-Zip, and a new before beginning FTP client, FileZilla, at your disposal. the lab Note: The firewall in your particular facility may block BitTorrent traffic, in which case you will not be able to complete this lab.

1. Open Windows Explorer, navigate to the C:\CIW\Network\Lab Files\Lesson01 folder, then double-click utorrent.exe. Click Run in the Security Warning dialog box that appears, then follow the instructions to install uTorrent. When the installation is finished, the uTorrent window will appear.

Note: You can visit the uTorrent home page (www.utorrent.com) for tips, instructions and user guides about using uTorrent.

2. uTorrent: In the uTorrent window, select File | Add Torrent to display the Select A Torrent To Open dialog box.

3. Navigate to the C:\CIW\Network\Lab Files\Lesson01 folder, double-click FileZilla_v3.0.2.1.torrent, then click OK. The torrent file contains all of the information necessary for the BitTorrent protocol to download the FileZilla FTP client.

4. The uTorrent window should reappear containing the FileZilla_v3.0.2.1.torrent file. The torrent file should start downloading automatically. If no activity occurs after a few seconds, click the Start button on the toolbar.

Note: The torrent file may take a considerable amount of time to begin downloading. NOTE: Notice the 5. When the download operation commences, the uTorrent window will display percentage value in information about its progress. Click the torrent file to select it. Notice that additional the Done column indicating how information about the download appears in the bottom pane of the window, as shown much of the file has in Figure 1-4. been downloaded; the time estimate to complete the download in the ETA column; and the Pieces bar in the bottom pane illustrating how non- contiguous chunks from different seeds are being assembled in order to piece the file together. EVALUATION COPY

Figure 1-4: uTorrent download — in progress

6. Explorer: While you are waiting for the torrent file to download, double-click 7z465.exe in the Lab Files\Lesson01 folder and perform the necessary steps to install the 7-Zip application. 7-Zip is an open-source compression utility that you will use to unzip the compressed FileZilla application later in this lab.

7. Browser: If the torrent file is still downloading, you can browse the following Web sites to learn more about BitTorrent while you wait:

• http://computer.howstuffworks.com/bittorrent.htm • www.wisegeek.com/what-is-bittorrent.htm • www.explainthatstuff.com/howbittorrentworks.html

NOTE: 8. uTorrent: If the torrent file is taking an inordinate amount of time to download, click The download can take anywhere from the Stop button on the toolbar to suspend the process. You will not be able to several minutes to complete the remaining steps in this lab. If the file downloads successfully, proceed over an hour to complete. to the next step.

9. uTorrent: Right-click the torrent and select Open Containing Folder. This action opens the folder containing the downloaded FileZilla torrent.

10. Explorer: Right-click the FileZilla v3.0.2.1 Final (Powerful FTP Client) – LegalTorrents.rar file, then select 7-Zip | Open Archive. This action starts the 7-Zip compression utility and extracts the FileZilla binary.

11. Double-click FileZilla_3.0.2.1_win32-setup.exe and perform the necessary steps to install FileZilla. Redisplay the uTorrent window.

12. uTorrent: With the torrent file still selected, click the Remove button on the toolbar, then click Yes. This action removes the FileZilla torrent file from uTorrent. As long as the torrent file remains in uTorrent, you are seeding it to other peers who may be trying to download FileZilla via BitTorrent.

13. Select File | Exit, then click Yes to exit uTorrent.

14. Close the remaining open windows.

15. Select Start | All Programs | FileZilla Client | FileZilla. The FileZilla application will open, which is an open-source FTP client you can use to transfer files over a network.

16. Close the FileZilla window.

17. Did you think that uTorrent was easy to use? Can you think of legitimate uses of BitTorrent to help you at work or in school?

In this lab, you used the uTorrent client to download a torrent and install the resulting application. EVALUATION COPY

OBJECTIVE Server-based network 3.1.9: Server-based vs. peer-to-peer A server-based network is a configuration of nodes, some of which are dedicated to network providing resources to other hosts on the network. Dedicated nodes that make their node resources available are called servers. These resources can include printers, applications Any entity on a and documents. network that can be managed, such as a system, repeater, Server-based networks offer user security because a central database can track the router, gateway, resources that users can access. However, dedicated servers can be expensive. They may switch or firewall. A computer or other also require a full-time network administrator. addressable device attached to a Figure 1-5 illustrates a server-based network. network; a host. host A computer that other computers can use to gain information; in network architecture, a host is a client or workstation.

Figure 1-5: Server-based network model Examples of server nodes include:

• Print servers. • File servers. • Mail servers. • Web servers. • Database servers. Client nodes can access these resources over the network. Examples of common network operating systems include:

• UNIX/Linux. • Microsoft Windows Server.

Authentication authentication Network resources require users to authenticate before accessing resources. Server-based The process of verifying the identity networks enable authentication in the following two ways: of a user who logs on to a system, or • Centralized — In this mode, users access a single server or set of servers and the integrity of present authentication information (for example, a user name and a password, or transmitted data. biometric information). • Decentralized — In this mode, users access each individual server and present authenticationEVALUATION information. COPY Centralized authentication has become increasingly popular because it simplifies the administration of users and user credentials.

OBJECTIVE 3.1.3: Network Network Topologies topologies Topologies are basic configurations that information systems personnel use to connect nodes, such as PCs, laptops and tablets, to networks. These connections are made with wired or wireless connections. They are the basic design of any network. Topologies used to connect computer networks include bus, star, ring and hybrid. Bus topology Bus topology networks require that all computers, or nodes, connect to the same cable. When a computer sends data, that data is broadcast to all nodes on the network. Generally, traditional bus topologies are not used in modern networks.

Star topology NOTE: Star topology networks connect network nodes through a central device, usually a hub or Star is the most a switch (you will learn about hubs and switches later in this course). Because each common topology in new network computer's network connection terminates in the hub, this arrangement greatly reduces installations. the risk of an entire network failure. For instance, if a cable breaks or a node fails, only that cable segment or node will be affected. The rest of the network will continue to function. Figure 1-6 illustrates a star topology.

Figure 1-6: Star topology

NOTE: Network administrators can troubleshoot networks far more easily in a star topology From an electronic because the failure is usually isolated. Following are the advantages and disadvantages of and traffic management star topologies: standpoint, many star topology • Advantages — The network is usually not affected if one computer fails. Network implementations are operationally expansion and reconfiguration are relatively simple. Network management and the same as bus monitoring can be centralized. topology implementations. • DisadvantagesEVALUATION — If the hub (or centralized connection COPY point) malfunctions, the entire network can fail.

Ring topology NOTE: Ring topologies do not have a central connection point. Instead, a cable connects one Ring topology is a node to another, until a logical "ring" is formed. When a node sends a message, the legacy network rarely used in message is processed by each computer in the ring. If a computer is not the destination today's networks. node, it will pass the message to the next node, until the message arrives at its You should know it existed, however. destination. If the message is not accepted by any node on the network, it will travel around the entire ring and return to the sender. Generally, ring networks are not used in modern networks.

NOTE: Any network that Hybrid network combines any two or more topologies Larger networks combine the bus, star and ring topologies. This combination allows is a hybrid network. expansion even in enterprise networks. The most common is a star bus. backbone In a star bus network, two or more star topologies are connected using a bus trunk. The The highest level in the computer bus trunk serves as the network's backbone. Figure 1-7 illustrates a star bus network. network hierarchy, to which smaller networks typically connect.

Figure 1-7: Star bus network media Note that each star network contains two nodes that are connected to a centralized hub, Any material that allows data to flow and that the hubs are connected by linear bus trunks. This topology is excellent for larger through it or be companies because the backbone can implement media that support high data stored on it; includes transmissions. Following are further advantages and disadvantages of star bus hard and floppy disks, wire, cable, topologies: and fiber optics. • Advantages — Network expansion is relatively simple. The network is usually not affected if one computer fails. • Disadvantages — If the hub malfunctions, computers on that hub will be unable to communicate. Connections between the malfunctioning hub and other hubs will fail.

Mesh topology NOTE: MeshEVALUATION topologies connect devices with multiple paths so thatCOPY redundancies exist. The Internet is Messages sent on a mesh network can take any of several possible paths from a source to probably the most recognizable a destination. Mesh networks differ from other topologies in that the component nodes implementation of a can all connect to each other via multiple hops (that is, by going through intermediate mesh topology. nodes along the way).

Partial mesh vs. full mesh There are two types of mesh topology: full mesh and partial mesh. In a partial mesh topology, some nodes are organized in a full mesh, but other nodes are connected to only one or two other nodes in the network. Partial mesh is less expensive to implement and is usually found in peripheral networks connected to a full mesh backbone. Figure 1-8 illustrates a partial mesh topology.

Figure 1-8: Partial mesh topology Notice that in the partial mesh network shown in the preceding figure, each node can communicate with any other node even though the source and destination nodes are not directly connected to each other.

Because full mesh networks are expensive to implement, partial mesh networks have become popular. A partial mesh network has much of the redundancy of a full mesh network, but costs less. However, with that cost savings you lose the benefit of a truly reliable network.

In a full mesh topology, all devices are cross-connected so the best path can be chosen at any given moment. A full mesh is very expensive but is the most reliable because it provides the greatest amount of redundancy. If one node fails, network traffic can be redirected to any of the other nodes. Full mesh is generally reserved for backbone networks supported by public carriers such as the phone company.

Advantages and disadvantages The advantages and disadvantages of mesh topologies are as follows:

• Advantages — Mesh topologies are the most fault-resistant network type. If one connection is terminated, another can be chosen to deliver the data to the destination. • DisadvantagesEVALUATION — Additional hardware can make private COPY mesh topologies expensive.

Many P2P networks use a mesh topology. This approach is not necessarily expensive because it relies on the Internet, which has already been created. However, private mesh topologies are more expensive to build.

Network Operating System network operating A network operating system (NOS) manages resources on a network, and offers services system (NOS) An operating system to one or more clients. A NOS can manage multiple users on a network; provide access to that manages file and print servers; provide services such as Web access, File Transfer Protocol (FTP) network resources. and e-mail; and implement network security. Network operating systems such as Microsoft Windows and UNIX/Linux are very popular.

A NOS enables clients to access remote drives (those not on the user's computer) as if the drives were on the client's own computer. A NOS also allows servers to process requests from a client and decide whether that client can use a particular resource.

NOTE: Similar to a client/server relationship, part of the NOS must run from the client and part Systems in a peer- of it must run from the server. In a peer-to-peer network, each client can serve as both to-peer network are commonly referred the client and the server. to as peer servers or member servers, This section will discuss two of the most popular network operating systems: depending on the operating system • that they are Microsoft Windows running. • UNIX/Linux

Interoperability interoperability All major network operating systems (Microsoft Windows, UNIX/Linux) can operate with The ability of one computer system to one another. This feature, called interoperability, makes it easier for corporations with communicate with various clients and servers to create a network, even though the clients and servers all another; often refers use different operating systems. Figure 1-9 illustrates how network operating systems to different operating systems can interoperate with their clients and servers. working together.

Figure 1-9: NOS interoperability In most cases, software must be installed on the server and client for interoperability. The followingEVALUATION sections explain the fundamentals of the two majorCOPY network operating systems. Microsoft Windows Servers Microsoft Windows Server is a family of network operating systems that began in 1993. It quickly became known for its support of high-performance servers, advanced workstations, and client/server computing. The latest server versions are Windows Server 2003, Windows Server 2008 and Windows Server 2012.

The Windows Server family uses TCP/IP as the default network protocol and includes the software necessary for Microsoft's .NET program. This technology provides a ready-made networking platform that allows companies to transfer information by means of various types of servers (for example, Web, database and e-mail). UNIX/Linux kernel UNIX was developed by AT&T Bell Laboratories (now part of Alcatel-Lucent). In 1969, Ken The essential part of an operating Thompson, Dennis Ritchie and others worked on a team for AT&T in developing a system; provides mainframe computer system called MULTICS. This team created an alternative operating basic services; system that could work well on relatively small computers. This alternative was named always resides in memory. UNIX, as a pun on MULTICS. Since the 1970s, many versions of UNIX have evolved from the original kernel. However, there is no single version of UNIX. Instead, several different versions, known as "flavors," of UNIX have been developed over the years. Each flavor is based on the following basic platform strategies:

• System V — a version of UNIX developed by AT&T.

• Berkeley Systems Distribution (BSD) — the version of UNIX developed by students at the University of California, Berkeley.

NOTE: Some of the more popular flavors of UNIX today are as follows: Visit any Linux vendor. Visit a • Linux (which contains elements of both System V and BSD) — This flavor was popular open- source software site developed by Linus Torvalds, the GNU organization (www.gnu.org) and the open- such as source community. Various flavors of Linux exist, including Red Hat www.sourceforge .net. (www.redhat.com), Mandriva (www.mandriva.com/en), SuSE (www.suse.com/), Ubuntu (www.ubuntu.com) and Linux Mint (http://linuxmint.com). Many sites offer Windows, Linux- • Oracle Solaris (previously Sun Solaris) — This version has traditionally been the based and UNIX- based software. premier version of UNIX. It has been re-tooled by Oracle and optimized to function in GNU's name is an the cloud. acronym for "GNU's Not UNIX." However, • BSD — This flavor includes FreeBSD (www.freebsd.org), which was the first BSD- GNU has been based operating system that was free and available on various platforms. Apple's OS developing UNIX-like software for some X, available on all newer Macintosh systems, is based on FreeBSD, NetBSD and time, and has OpenBSD. NetBSD (www.netbsd.org) was a redesign of FreeBSD that provided effectively become associated with the additional stability and ease of use as a server. OpenBSD (www.openbsd.net) was a UNIX name. thorough redesign of FreeBSD with a better-than-average security record. UNIX systems have been tried and tested for years, and are widely considered the workhorses of the Internet. The majority of Web, e-mail, FTP and database servers still run one form of UNIX or another. When properly configured, UNIX systems have a reputation for stability and efficient use of resources. However, they often require a knowledgeable administrator and more administration time; an improperly configured UNIX server can be difficult to administer and can cause security problems. shell As with any operating system, UNIX systems consist of at least one kernel, a file system A command-based interface that allows and a shell. UNIX systems are often associated with a shell because you must usually a user to issue enterEVALUATION commands from a command line rather than from aCOPY graphical user interface (GUI). commands. x.org Because there are hundreds of UNIX commands, GUIs were developed to simplify UNIX A windowing system operations. The most popular UNIX GUI is the x.org system, which consists of the used with UNIX and all popular following: operating systems. • Server — provides access to the computer; provides the actual interface. • Font server — provides fonts for use in GUI windows and menus.

• Client — attaches to the server. • Window manager — provides borders and menus. The X Window server, font server and client often reside on the same computer, although they need not necessarily do so. UNIX uses TCP/IP as its native core networking protocol. Additional protocols can be installed if necessary.

Linux NOTE: Linux was developed by Linus Torvalds, the GNU organization and the open-source Linux can be community. The Linux kernel is copyrighted to Linus B. Torvalds under the terms of the thought of as an open-source, work- General Public License (GPL), which states that the source code must be freely alike "clone" of UNIX. distributed and that anyone is allowed to make copies for their own use, or to sell or give to other people (with a few restrictions). If any changes are made to the kernel, then these changes must be made freely available.

Linux can operate as a client or as a server and supports all of the most common Internet protocols, including TCP/IP, SMTP, POP, NNTP, Telnet, HTTP, FTP, IRC, DNS and more.

Linux is an excellent choice for LANs, regardless of the combination of clients — including Apple OS X, DOS, Windows — which can all use their own native communication protocols. Linux also includes a free X Window Graphical User Interface (GUI), allowing most X-based programs to run under Linux without any modification. Windows programs can run inside X Window with the help of an emulator called Wine.

Various flavors of Linux exist, and they are distributed by several commercial and non- commercial organizations that enhance the basic functions of the operating system. SuSE Linux, for example, is a distribution of Linux that has features of the core Linux kernel plus enhancements, which are specific to that distribution.

In the following lab, you will explore network operating systems. Suppose you call the IT help desk at your company and the technician needs to know some basic information about your system. You need to be familiar with network configurations.

Lab 1-2: Exploring network operating systems

NOTE: The purpose of this lab is to introduce you to some fundamental information about the The answers provided with this network configurations being used in this course. lab assume that the your system is set up 1. Restart your system and watch the startup process. Your operating system will be using the instructions provided in the identified during startup. What operating system are you running? Is it a client System operating system or a network operating system? Write your responses in the space Requirements provided: section. If a different setup has been used, answers may EVALUATION COPY vary.

2. Select Start | Control Panel | System and Security | System. The System window will appear.

3. Review the information about your system. In the Computer Name, Domain, And Workgroup Settings section, can you determine if your computer is configured as a member of a workgroup or domain?

4. Close all windows and return to your Desktop. Windows 7 functions as a network client. It would typically join a Windows Server domain, such as a business network, to access network resources. These resources would include file servers, network printers and intranet services.

In this lab you were introduced to fundamental information about the network configurations.

network interface card (NIC) The Need for Protocols A circuit board within a computer's Network protocols are established rules that enable data to flow from one network central processing unit that serves as interface card (NIC) to another. Unless you understand the specific rules applied to the interface network communications, you will not be able to administer a network efficiently. You enabling the computer to need protocols so that systems developed by various vendors can communicate with one connect to a another. network. Various protocols are mapped to specific layers of the Open Systems Interconnection Open Systems Interconnection (OSI) reference model (often called the OSI/RM). Without the OSI/RM standard, and (OSI) reference without standardized protocols, network communication would be haphazard at best. model A layered network architecture model ® CIW Online Resources – Course Mastery of communication developed by the Visit CIW Online at http://education.Certification-Partners.com/CIW to take International the Course Mastery review of this lesson or lesson segment. Organization for Standardization NTA Lesson 1 - Part A (ISO). Defines seven layers of network functions. OSI Reference Model

OBJECTIVE The OSI/RM was defined by the International Organization for Standardization (ISO) in 3.1.4: OSI reference 1983 (see www.iso.org). The OSI/RM has three practical functions, as follows: model • It gives developers necessary, universal concepts so they can develop and perfect NOTE: You can think of the protocols that can work with operating systems and network products developed by network protocol as other vendors. the "language" that a computer speaks • It explains the framework used to connect heterogeneous systems. In other words, it to communicate allows clients and servers to communicate even if they are using different with other computers. Two applications and operating systems; all they need is a common protocol, such as computers must TCP/IP. have at least one protocol in common • ItEVALUATION describes the process of packet creation. You will learnCOPY more about packet creation to be able to communicate, but shortly. a common protocol alone does not The OSI/RM allows systems from various vendors to communicate with one another; guarantee significant deviance from the OSI/RM will result in communication failures. communication. Networks are built using the OSI/RM, just as a building is constructed from a blueprint. For instance, Microsoft Windows, Apple OS X and UNIX refer to the OSI/RM when

creating their networking software. The OSI/RM provides a common framework that allows these network operating systems to interoperate.

NOTE: The OSI/RM is an example of a protocol-layering model because protocols are mapped to It is important to various layers in the model. For example, whenever protocols such as IP are discussed, note that the OSI/RM is a they are usually linked to the network layer (Layer 3) of the OSI/RM. Several other framework and networking models exist. While few manufacturers follow the OSI/RM guidelines exactly, does not provide specific most models closely parallel the OSI standard. implementation instructions. The OSI/RM consists of seven layers, described in Table 1-1. We will review each layer carefully because they help explain how information is sent over a network.

NOTE: Table 1-1: OSI/RM layers You must understand the Layer Name Layer Description OSI/RM and what occurs at each Number layer in the model. The interface to the user in a networking environment. Application 7 Consider the Networking applications such as file transfer and e-mail following function here. The first layer is used when a packet is being associations with created in a system. layers of the OSI/RM: Presentation 6 Provides useful transformations on data to support a standardized application interface and general communications Transport — TCP or services. For example, it converts text from American Standard UDP packet, Code for Information Interchange (ASCII) format into Extended encased in an IP Binary Coded Decimal Interchange Code (EBCDIC). Encryption packet occurs at this layer, and codecs operate here as well.

Network — IP Session 5 Responsible for describing how protocols build up and tear packet down connections (or sessions). Also adds traffic flow and synchronization information. Data link — frame Transport 4 Provides reliable, transparent transport between end points Physical — bit (the source and destination hosts). Also supports end-to-end error recovery and flow control. This layer is responsible for the accuracy of data transmission. Network 3 Responsible for logical addressing. Organizes data into packets. Provides reliable addressing services among hosts and networks. Ensures that packets are forwarded and routed to their destinations. Data link 2 Defines how data is formatted for transmission and how access to the network is controlled. Frames are created and transmitted with the necessary synchronization, error control and flow control. In short, the data link layer prepares the information so it can be placed on the transmission medium, such as a copper wire. In the IEEE 802 series of LAN standards, the data link layer is divided into two sublayers: - Logical Link Control (LLC) sublayer - Media Access Control (MAC) sublayer LLC The Logical Link Control (LLC) sublayer is responsible for sublayer separating network layer protocols from the underlying network technology. It provides Service Access Points (SAPs) between EVALUATIONthe MAC sublayer and the networkCOPY layer protocols. A SAP identifies which network layer protocol (such as IP) generated and is to receive the frame. The LLC is also responsible for error and flow control. MAC The Media Access Control (MAC) sublayer defines the network sublayer adapter interface options and the access method used on the network. The MAC sublayer is responsible for placing data on the transmission medium.

Table 1-1: OSI/RM layers (cont’d)

Layer Name Layer Description Number Physical 1 Associated with transmission of unstructured bit streams (electrical impulses, light or radio signals) over a physical link (such as copper wire or fiber-optic cable) or wireless link. Responsible for the mechanical, electrical and procedural characteristics that establish, maintain and deactivate the physical link. This layer controls how data is transmitted and received across the media.

The OSI/RM provides the concepts and nomenclature you need to be able to discuss packet creation and networking protocols.

OSI/RM layers and communication NOTE: Like any other networking model, the OSI/RM describes how systems communicate with Remember that one another. For Host A to "talk" to Host B, Host A must encapsulate its data and send it layers cannot be skipped. over the network to Host B. Host B must then de-encapsulate the data. That is, an Communication application on Host A may pass a request down through the layers of the OSI/RM to the flows from layer to layer. For the physical media, and an application on Host B will pull that request up from the physical application layers media through the layers of the OSI/RM in order to process the request. on two systems to communicate, the For example, if a client sends a request to a server, the request might begin with a mouse data must pass through all layers on click by a user on a Web page hyperlink. The mouse click occurs at the client's both systems. application layer. The request travels down the OSI/RM layers until it reaches the data link layer, where it is placed onto a copper wire, or whatever transmission medium is used (the physical layer).

The client's request travels across the wire until it reaches the server. The server's data link layer pulls the request off the wire (physical layer) and sends it up the server's OSI/RM, as illustrated in Figure 1-10. When the request arrives at the server's application layer, the request is processed. The server then returns a response to the client, using the same method.

EVALUATION COPY

Figure 1-10: OSI model layers

In the preceding figure, the left column contains the seven OSI/RM layers that exist on the client. The right column contains the same seven layers that exist on the server. The upper four layers are used whenever a message passes to or from a host. The lower three layers are used whenever a message passes through a host. If the message is addressed to the particular host, the message is passed to the upper layers. If the message is addressed to another host, it is not passed to the upper layers, but is forwarded to another host. If the client sends a request to the server, the request might begin with a mouse click by the user on a Web page hyperlink. The mouse click occurs at the client's application layer. The request travels down the OSI/RM until it reaches the data link layer, where it is placed onto a copper wire, or whatever transmission medium is used (the physical layer).

The client's request travels across the wire until it reaches the server. The server's data link layer pulls the request off the wire (physical layer) and sends it up the server's OSI/RM. When the request arrives at the server's application layer, the request is processed. The server then returns a response to the client, using the same method.

Data Encapsulation The process of passing information through the layers of the OSI/RM is called encapsulation or packetization. A Protocol Data Unit (PDU) is a packet of information that is created by a computer and passed from one layer of the OSI/RM to another. A PDU contains information specific to each layer. Each layer adds a header to the data being passed through it to prepare it for transfer. At the end of the encapsulation process, a frame is formed.

Packet creation: Adding headers NOTE: The packet creation process begins with Layer 7 (the application layer) of the OSI/RM, Header information and continues through Layer 1 (the physical layer). For example, when you send an is protocol-specific. e-mail message or transfer a file from one computer to another, this message or file You can relate data undergoes a transformation from a discrete (i.e., complete) file into smaller pieces of encapsulation to nesting matryoshka information (packets). Beginning with the application layer of the OSI/RM, the file dolls. continues to be divided until the initial discrete message becomes smaller, more manageable pieces of information sent at the physical layer.

As shown in Figure 1-11, each layer adds its own information (the header) to the packet. This informationEVALUATION enables each layer to communicate with COPY the others, and also allows the receiving computer to process the message. Keep in mind that each layer considers whatever has been passed down to it from an upper layer to be "data." It treats the entire higher-layer message as a data payload. It does not concern itself with what was added by the upper layers.

NOTE: Figure 1-11 shows specific headers being added to the application data during the packetization process. The letters "AH" stand for "application header," "NH" stands for "network header," and so forth. Notice that there is no physical header.

Figure 1-11: Headers added at each OSI/RM layer

® CIW Online Resources – Movie Clips Visit CIW Online at http://education.Certification-Partners.com/CIW to watch a movie clip about this topic. Lesson 1: What Is a Packet?

Data, segments, packets and frames The terms data, segment, packet and frame are the protocol data unit names assigned to information at specific points in the encapsulation process. That is, they refer to information at the application (and presentation and session), transport, network and data link layers, respectively. An item of information is considered data as it is generated and passed down through the upper three layers of the OSI, which are often collectively known as the application layer.

Data: The application, presentation and session layers Data is passed down to the transport layer, where it is encapsulated to include source and destination port numbers that identify the applications (such as FTP or e-mail) between which the data should be passed. At this point, the data is considered a segment.

Segment: The transport layer A segment is passed down to the network layer, where it is encapsulated and given source and destination IP addresses. At this point, the segment becomes a packet.

Packet: The network layer A packetEVALUATION is passed down to the data link layer, where it isCOPY encapsulated and given source and destination MAC addresses, and an error-checking mechanism called a cyclical redundancy check (CRC). At this point, the packet becomes a frame.

Frame: The data link layer Frames are passed down to the physical layer, where they are sent across the medium as a bitstream.

Cyclical redundancy check (CRC) NOTE: A cyclical redundancy check (CRC) is a mathematical calculation that allows the receiving If you think of a computer to verify whether a packet is valid. When a sending host transmits a packet, it packet as a box that contains calculates a CRC by summing all the ones in the payload and storing this sum as a articles, the CRC hexadecimal number, which is then stored in the trailer. When the receiving host reads can be considered a packing slip or bill the packet, it runs its own CRC, then compares it with the CRC stored in the trailer. If of lading. the two match, the packet is not damaged, and the receiving host processes the packet. If the CRCs do not match, the receiving host discards the entire packet. The CRC occurs at OSI Layer 2 (the data link layer).

Removing headers When a receiving host processes a packet, it reverses the packet-creation process and de- encapsulates or removes each header, beginning with Layer 1 and ending with Layer 7. All that is left at the end of this process is the original, unaltered data, which the host can then process.

Peer layers Network communication is based on the principle of peer layers. In a single system, each OSI layer has one or two adjacent layers (the layer above it and the layer below it) with which it interacts. For example, the data link layer receives packets from the network layer. The data link layer encapsulates the packets into frames and then passes them to the physical layer.

On the receiving end of a communication is another system. Within that receiving system, any given layer communicates only with that same layer on the sending system. That is, when the network layer on the sending system adds information (such as a destination IP address), that information will be of use only to the network layer (its peer) on the receiving system.

NOTE: Internal packet Packets structure, format and contents vary Although a unit of information technically becomes a packet when it passes through among different Layer 3 of the OSI/RM, the term packet is loosely used to describe any fixed piece of protocols. Packets created by one information sent across a network. Whenever you send information across any network, protocol cannot be you begin the packet creation process. A packet consists of the following three elements: directly interpreted by another • protocol. Therefore, A header (OSI/RM layer information) two systems cannot communicate • The actual data (for example, the client request or server response) unless they have at least one protocol in • A trailer (often contains techniques ensuring that errors do not occur during common. transmission)

Many networking professionals use the terms "packet," "datagram" and "frame" interchangeably. Although this usage is accurate most of the time, "packet" is a generic term for any piece of information passed through a network. A datagram is a packet at the network layer of the OSI/RM. A frame is a packet at the data link layer (used to traverse an Ethernet network). Even though the EVALUATIONconcepts are slightly different, these terms are used synonymously. COPY

NOTE: As shown in Figure 1-12, the header contains several different pieces of information, You need only be such as addressing information and an alert signal to the incoming computer. familiar with how packets are created. You need not memorize the content.

Trailer

Figure 1-12: Packet structure The packet also contains the original data (also called a payload) sent by the application, such as a page request sent by a Web browser. The trailer contains information signifying that the end of the packet has been reached, and also usually contains information that validates the packet. For example, it could contain cyclical redundancy check (CRC) information.

OBJECTIVE 3.1.4: OSI reference OSI/RM Protocol Examples model Various protocols, as well as network components, are mapped to particular layers of the OSI/RM. Many protocol suites (also called protocol stacks) overlap the borders of the seven-layer model because they operate at multiple layers (for example, several application-layer protocols overlap into the presentation and session layers). Most protocols map to the application, transport and network layers.

The application layer allows applications to speak to one another across networks. The transport layer provides reliable data delivery, and the network layer provides addresses used on a network and rules for particular networks. Protocols do not map to the physical layer; the physical layer affects hardware.

NOTE: The networking protocols listed in Table 1-2 are examples of common protocols that The fact that a operate within the OSI/RM layers. The protocols listed in the first row of the table are protocol is listed as a network protocol those found in the upper layers of the OSI/RM, which are the application, presentation does not imply that and session layers. No specific section is available for the presentation and session layers it operates at the network layer of the because these layers include the upper-layer protocols. OSI/RM. Ethernet is a lower-level protocol. Table 1-2: OSI/RM protocol examples

Layer(s) Corresponding Protocol Protocol Description Application Simple Mail Transfer Protocol (SMTP) Used to send e-mail messages (upper Domain Name System (DNS) Used to translate the names we type into layer) Web browsers (e.g., www.youtube.com) into Internet Protocol (IP) addresses PresentationEVALUATION (e.g., COPY74.126.224.230). File Transfer Protocol (FTP) Used to transfer files from one host to Session another. Hypertext Transfer Protocol (HTTP) Used to interconnect Web pages

Server Message Block (SMB) Allows files to be shared on a Microsoft network

Network file system (NFS) Allows files and printers to be shared on a UNIX network

Table 1-2: OSI/RM protocol examples (cont’d)

Layer(s) Corresponding Protocol Protocol Description Transport Transmission Control Protocol (TCP) Part of the TCP/IP protocol suite; provides reliable delivery and manages sessions Network Internet Protocol (IP) Part of the TCP/IP protocol suite; responsible for addressing hosts and routing packets in any network running TCP/IP

Data link Ethernet A LAN protocol that was created by Xerox, Digital Equipment Corp. and Intel; the most popular LAN technology

Token Ring A LAN protocol that used a ring topology; it was created by IBM to provide more reliability than Ethernet but is not as commonly implemented

You will learn more about the TCP/IP protocol suite throughout this course.

NOTE: Connection- Connection-oriented (stateful) and connectionless (stateless) oriented protocols operate with a Some network protocols require that a host establish a connection, or session, before broadcast and they transfer information. Because of this requirement, session-oriented (or connection- acknowledgment. oriented) protocols are often called stateful protocols. A state is the name given to a The receiving system acknowledges the session. Connection-oriented protocols are considered more reliable because they first packets it receives. gain a system's attention, then prepare it to receive information, and then send the Acknowledgments are not used with information in a process commonly known as "handshaking." However, connection- connectionless oriented protocols require more system overhead, and are not always appropriate for protocols. The certain networking tasks. An example of a connection-oriented protocol is TCP. packets are broadcast without expecting a reply. Other network protocols do not require a previously established session; they rely on a "best-effort" technology that sends the information, hoping that it will reach the other system. This type of protocol is called connectionless, or stateless. An example of a stateless protocol is IP, which provides addresses for the TCP/IP suite. Many connectionless protocols send information by means of short messages called datagrams.

You might assume that a connection-oriented protocol is more important or reliable, but this is not necessarily true. Each protocol type has its own place in a network.

Routable and non-routable protocols Some protocols can travel through LANs and WANs and beyond because they can pass through a router. TCP/IP is a routable protocol.

NOTE: Non-routable protocols use predefined, or static, routes that cannot be changed. Some DLC has become protocols are non-routable because they do not use the functions of the OSI/RM network less common as more printers layer. Non-routable protocols include Local Area Transport (LAT) and the Data Link directly support ControlEVALUATION (DLC) protocol. You will learn more about routing COPY later in the course. TCP/IP. To use a non-routable protocol effectively, you can add a bridge (bridges are discussed later in this lesson) to your network or encapsulate the non-routable protocol within a routable protocol, such as TCP/IP. Encapsulation is also called tunneling.

Transmission Control Protocol/Internet Protocol OBJECTIVE 3.1.5: TCP/IP (TCP/IP) On January 1, 1983, the major networks that make up the Internet adopted the TCP/IP suite as the Internet's official protocol. One reason for the Internet's rapid growth and powerful communication ability is its adoption of this suite, which was originally developed in Berkeley, California.

The TCP/IP suite is the current de facto standard for both local and wide area networking. Most operating systems include TCP/IP support as a default selection for installing and configuring network support, including current Windows family operating systems and all flavors of UNIX. Windows 7, for example, installs TCP/IP by default. In addition to being used as a communication protocol on private networks, TCP/IP is required for Internet access.

TCP/IP is used as the primary or sole communication protocol on nearly all new computer network installations. In addition, most existing networks either have converted or are converting to TCP/IP. TCP/IP is a routable protocol that can be used in nearly any LAN or WAN configuration.

NOTE: The Internet fully supports TCP/IP version 4 and is currently transitioning to IPv6. The TCP/IP version 4 is two protocols will run simultaneously for many years. TCP/IP is not tied to any one commonly referred to as IPv4. Windows vendor, and therefore allows heterogeneous networks to communicate efficiently. 7 provides support for IPv6 as well. A collection of protocols TCP/IP is a collection of protocols that includes Transmission Control Protocol (TCP), Internet Protocol (IP), User Datagram Protocol (UDP) and many others that will be discussed later in this course. Each of these protocols has a specific function. This lesson will discuss only TCP, UDP and IP.

TCP NOTE: TCP ensures reliable communication and uses ports to deliver packets. It is a connection- It is important to oriented protocol. TCP also fragments and reassembles messages, using a sequencing know that TCP provides function to ensure that packets are reassembled in the correct order. In TCP, a sequencing, connection must be built using a handshake process before information is sent or acknowledgment, socket identifiers received. All e-mail protocols (for example, SMTP, POP3 and IMAP) are TCP-based. and data integrity checks. UDP UDP is a connectionless protocol: It allows information to be sent without using a handshake process. It is often used to transfer relatively small amounts of information.

IP NOTE: IP is a connectionless protocol responsible for providing addresses of each computer and IPv4 uses 32-bit performing routing. TCP/IP version 4 uses 32-bit addresses. The address scheme falls addresses. IPv6 uses 128-bit addresses. into five classes, only three of which are available for standard network addressing. The originalEVALUATION plan was to assign Class A addresses to large networks, COPY Class B addresses to medium-sized networks, and Class C addresses to smaller networks. Class D addresses are used for multicasting, and Class E addresses are experimental. You will learn more about these classes later in this course.

IP also includes Internet Control Message Protocol (ICMP), which is used for troubleshooting connectivity between systems, as well as sending error and control messages between routers and switches. Thirty-two-bit IPv4 addresses are divided into

halves: the network portion and the host portion. The subnet mask helps determine which bits form the network and host portions.

Before TCP/IP became the de facto network standard, a protocol called Internetwork Packet Exchange/Sequenced Packet Exchange (IPX/SPX) was used. It was used on Novell Netware networks, which dominated LANs and WANs in the 1980s and 1990s. Like TCP/IP, IPX/SPX is a protocol suite rather than a single protocol. Binding Protocols Whenever you use a protocol such as TCP/IP, you must attach, or bind, it to your NIC. To create a network, you must first obtain and install a NIC, use a compatible NIC driver, and choose a protocol.

In UNIX systems, you perform this attachment by reconfiguring the kernel because the UNIX kernel incorporates all drivers and protocols. Whenever you want to change a driver or protocol, you must incorporate it directly into the kernel.

NOTE: In Windows 7, however, you bind a protocol to the NIC using the Local Area Connection This figure shows Properties dialog box, shown in Figure 1-13. TCP/IP as an installed protocol. The fact that a protocol has been installed does not necessarily imply that it is bound to a network interface card.

Figure 1-13: Windows 7 Wireless Network Connection Properties dialog box

Protocols and binding order If you are using multiple protocols, the binding order determines the first protocol that the system will use to send information. If the first protocol is unavailable, the system will useEVALUATION the second protocol to deliver the packets. COPY Incoming packets are compared with bound protocols in binding order until a matching protocol is found. The protocol that is used for most of the computer's traffic should be bound as the first protocol.

Many operating systems, including Linux and Windows, allow you to choose the binding order of network protocols.

OBJECTIVE 3.1.6: LANs and Local Area Network (LAN) WANs A LAN is a group of computers connected within a confined geographic area. Figure 1-14 local area network illustrates a LAN. (LAN) A group of computers connected within a confined geographic area.

NOTE: This configuration is representative. Routers are not required in all LANs.

switch A device that connects either individual systems or multiple networks. A Layer 1 switch connects individual systems. router A device that routes packets between Figure 1-14: LAN example networks based on network-layer LANs allow users to share files and services, and are commonly used for intra-office addresses; determines the best communication. They can extend over several hundred feet and generally represent one path across a locale, such as a corporate office in Phoenix, Arizona, for example. You would use a network. Also used switch to connect computers so that they create a LAN. LANs are structured around to connect separate LANs to distributed computing, and often consist of workstations and servers. In large LANs, form a WAN. networked computers and devices may be subdivided into subnetworks, or subnets. Routers can be used to connect subnets.

OBJECTIVE 3.1.6: LANs and Wide Area Network (WAN) WANs A WAN is a group of computers connected over an expansive geographic area, such as a wide area network state or country, allowing users to share files and services. Figure 1-15 illustrates a WAN. (WAN) A group of A WAN often connects two LANs using the communications lines of a public carrier, such computers as the PSTN. The connection is called a WAN link. You will learn about various types of connected over an expansive WAN links later in this course. geographic area so their users can share files and services. EVALUATION COPY

Figure 1-15 WAN example The primary difference between a LAN and a WAN is the fact that a WAN involves two separate networks. Either a router or a switch is required to create these two networks. In many ways, the Internet is an extremely large, complex WAN. You will learn more about network components such as routers and switches later.

OBJECTIVE 3.1.7: Internet Internet Exchange Point (IXP) infrastructure You have already learned that the Internet is a series of interconnected networks. An Internet Exchange Point (IXP) is a junction between one high-speed backbone and another. IXPs were originally known as network access points (NAPs) and are still sometimes referred to as such. IXPs are run by telephone companies. The four original IXPs in the United States were in New York, Chicago, San Francisco and Washington, D.C. Today there are more than two dozen IXPs in North America. Figure 1-16 illustrates IXPs.

Figure 1-16: IXPs IXP connections are usually made by either a router or a switch. These high-speed networks are called Internet backbones because they provide essential connectivity for the rest of the Internet. Backbones can cover long or short distances, and smaller networks typically connect to them.

To learn more about IXPs, visit the following sites:

• Wikipedia article (http://en.wikipedia.org/wiki/Internet_exchange_point) • ListEVALUATION of IXPs (worldwide) by size COPY (http://en.wikipedia.org/wiki/List_of_Internet_Exchange_Points_by_size)

® CIW Online Resources – Movie Clips Visit CIW Online at http://education.Certification-Partners.com/CIW to watch a movie clip about this topic. Lesson 1: It Is Just a Game

Segment segment A segment is any piece or part of a larger structure. On the Internet, a segment can be Part of a larger structure; common the part of the backbone that connects San Francisco to Chicago, as shown in the term used in previous figure. On a smaller scale, a segment can be the connection between your networking. company's network and its IXP. The term segment also describes subnetworks in a LAN, as you will learn later in this course.

® CIW Online Resources – Course Mastery Visit CIW Online at http://education.Certification-Partners.com/CIW to take the Course Mastery review of this lesson or lesson segment. NTA Lesson 1 - Part B

Case Study Proper Protocol Elena is a networking consultant. Two customers have asked her which protocol(s) would be best to implement their changing network requirements.

• Customer 1 is currently using an older networking protocol called IPX/SPX. The network was set up for military use in the 1980s. The customer has used the network to access a database, receive e-mail and transfer files. This customer now wants to use a P2P application, browse the Web and check Internet e-mail (SMTP and IMAP). Customer 1 wants Elena to recommend a new protocol that will enable her to create a WAN.

• Customer 2 is designing a new network that will include Windows Server 2012 and Linux servers. All the servers will need to support Windows Server 2012, UNIX, Linux and OS X clients. The network will be implemented as a WAN with more than 2,000 nodes located in different areas of the United States. All systems will need to access the Internet. This customer wants Elena to install any and all necessary protocol(s).

Elena responded as follows to these customers:

• For Customer 1, Elena recommended TCP/IP. This protocol supports routing and can be used with other protocols that the client wants to use. Although P2P applications may exist for IPX/SPX, the ones that use TCP/IP are typical.

• For Customer 2, Elena installed TCP/IP as the only protocol. All servers and clients listed support TCP/IP. Also, the fact that the network will be implemented as a WAN means that a routable protocol is required.

* * *

As a class, consider this scenario and answer the following questions for each of Elena's solutions. • IsEVALUATION the solution effective? COPY • What alternatives, if any, might also work for this customer?

Lesson Summary

Application project

Does your company or school use LAN and WAN technologies? To your knowledge, are there other locations to which your network is connected? Could any of the technologies you learned in this lesson improve your current network?

Next, access the Microsoft Server site (www.microsoft.com/en-us/server-cloud/windows- server/2012-default.aspx) and Red Hat Linux Enterprise site (www.redhat.com/products/enterprise-linux/server). Compare these two network operating system servers. Based on your introductory research and knowledge gained in this lesson, what appears to be a benefit and drawback of each system?

Skills review In this lesson, you learned about basic networking concepts, networking models, networking categories and network topologies. You received an overview of the major networking operating systems. You learned how to implement a P2P network and how to download large amounts of data using BitTorrent.

You learned about the OSI reference model, packet creation, and the fundamentals of key network protocols, such as TCP/IP. You also acquired a basic understanding of LANs and WANs.

Now that you have completed this lesson, you should be able to:

 3.1.1: Define basic data and telephony network concepts, including convergence, Voice over IP (VoIP), AC/DC requirements for telephony and data equipment.  3.1.3: Identify basic network topologies.  3.1.4: Define the Open Systems Interconnection reference model (OSI/RM) in terms of packet creation.  3.1.5: Define the nature, purpose and operation essentials of Transmission Control Protocol/Internet Protocol (TCP/IP).  3.1.6: Define local area network (LAN) and wide area network (WAN).  3.1.8: Identify the components of a Network Operations Center (NOC).  3.1.9: Compare and contrast server-based networks and peer-to-peer (P2P) networks, and provide examples of each..  3.1.10: Distinguish between distributed architectures and database models, such as Hadoop and SQL. EVALUATION COPY

® CIW Practice Exams Visit CIW Online at http://education.Certification-Partners.com/CIW to take the Practice Exams assessment covering the objectives in this lesson. Course Objective 3.01 Review

Lesson 1 Review

1. What is the purpose of a Network Operations Center (NOC)?

2. Your company is using P2P technology to distribute software. Where is this software stored?

3. Name at least three products that are often called flavors of UNIX.

4. What three elements are common to all networks?

5. List the seven OSI/RM layers, beginning with Layer 7.

6. Why is it important for operating system vendors to consider the OSI/RM when developing networking software?

7. What is the difference between routable and non-routable protocols?

EVALUATION COPY

2Lesson 2: Networking Components and Standards

Objectives By the end of this lesson, you will be able to:  3.1.7: Identify the core components of the current Internet infrastructure and how they relate to each other, including routers, Internet Exchange Points (IXPs), backbone networks.  3.2.1: Distinguish among common cable types used in networking (e.g., CAT 5, Class F).  3.2.2: Identify hardware and software connection devices and their uses, including network interface card, modem, cable/DSL modem, hub, router, switch, firewall.  3.9.1: Distinguish between ad-hoc and infrastructure mode.  3.9.2: Identify the function of a wireless access point (AP).  3.9.3: Connect wireless networks to standard wired LANs.  3.9.4: Identify benefits and drawbacks of Wired Equivalent Privacy (WEP) and Wi-Fi Protected Access 2 (WPA2).  3.9.5: Use a Secure Set Identifier (SSID) and describe its purpose.  3.9.6: Identify the purpose of MAC address filtering.  3.9.7:EVALUATION Identify security issues with wireless networks. COPY  3.9.8: Evaluate the practicality of a wireless LAN in an organization.  3.10.1: List elements of virtualization (e.g., virtual machines, host operating system, virtualization software, RAM, processor speed, and disk space).  3.10.2: Identify benefits of virtualization, including reduced consumption of electricity, less heat generation, conservation of space, more efficient use of hardware.