Smart Policing Initiatives City 2 Work Force Management System This is an internal application to improve the utilization and productivity

Work Force Management System : To empower the Police Personnel of all ranks of Hyderabad City Police to upload the details of work performed by them online on a daily basis through their Mobile devices in addition to Leave management etc., This will also enable the Police Personnel to access all reports online in their Mobile Phone Devices in relation to Police workforce Management System.

The Features of the Workforce Management:  Workforce Daily Activity Reporting  Workforce Leave Management  Department Orders Management  Workforce Transfer Management  MIS and Dashboard

Time Management  Mobile App Support for Daily Activity Reporting Process based organization structure Actual hours spent on each activity with roles & responsibilities  Central Workforce Service Database  Police Business Process Automation Employee based Activity planning Daily Performance Report (DPR) to measure the performance of each employee on a daily basis File Monitoring System It is an internal application in PWFMS to improve Work Efficiency in Office Automation

File Monitoring Work Flow Document Generation- Types Order(Departmental Order) Inward Entry Proceeding Inward Approval/Inward Forwarding Memo Mapping Inward to an Existing File/ New File U.O. Note Regular Letter File Processing Fax Message  File Status Update Endorsements Documents Generation Reports For Monitoring Inward Search  Documents Abstract Report File Search  User Wise Inwards Report Document Search  Seat Wise Inwards Abstract Report  Inwards Pendency Report

File Search Inward Search Documents Abstract Report HAWK EYE Empowering Public to be Citizen Police

Overview: To render Policing Services’ through Mobile platform;

Objective : - Easier and direct accessibility of Policing services, Effective response, Improved visibility and transparency. - Improved citizen services and throughput time on service delivery.

Citizen & Cop Engagement: To never let the Wrong’ to run/unreported at the corrective System i.e., Police, Minor Or Major irrespective of the gravity of the Happening issues. - Motivating the Social Consciousness / Responsibility of a every Citizen.

Citizen Delight HAWK EYE

Mobile App for Empowering Public to be Citizen Police

Classification No of Posts

Women Travel Report a Violation SOS Traffic Violations 5709 Made Safe

Happening Crime 2131

Crime Against Women 611 Emergency Contacts Community Policing Register with Police Violence by Police 519

Suggestions for better 726 Policing

Report Good work Know Your Traffic Updates Settings 425 Report Status by Police HAWK EYE - SOS

PATROL VEHICLE

COMMAND CONTROL ROOM

SENIOR OFFICERS Citizen Delight Awards from the Gallery of Hawk Eye

2015: CSI-Nihilent 2015: Digital 2015: Express IT 2016: Social Apps Express IT Award for Hawk Eye Mobile Digital Telangana Award for Social Apps Title winner, presented by App presented by e-Governance Hawkeye Mobile App Presnted by Digital Empowerment Foundation during Sri Ravi Shankar Prasad Sri K.T. Rama Rao, 3rd Social Media for Empowerment Awards Award of Recognition Hon'ble Minister of Communications Hon’ble Minister of IT, Telangana & Summit 2016 and Information Technology of .

Hawk Eye - has been selected as a finalist by the Jury members for 7th mBillionth Awards South Asia Gala 2016. Category: Government & Citizen Engagement Technology Supported Proactive Criminal Intelligence

Crime Mapping & Analysis

Hyderabad City Police has replaced STATION CRIME HISTORY PART II with digital crime mapping named imCAP (Interactive Mapping of Crime & Accidents for Police)

Which an analytical application is for maintain and analyze the crime & accidents information on maps.

This application carries police station-wise (both crime and traffic police) information like crime/ accident details – crime number, Crime type (like property offences, gender offences etc) sub type (snatching, house breaking-day, house breaking-day etc), date, time, SHO details along with geographical coordinates of landmarks and vulnerable locations.

This advanced crime mapping gives a comprehensive live crime pattern to the all police officers which enables them for efficient crime prevention and detection. PATROL VEHICLE TRACKING SYSTEM

All police station vehicle tracking system

Per police station vehicle tracking system SMS SERVICE SYSTEM

The SMS system has been effectively being used in intimating the information to the citizens regarding the passport verification, traffic e- challan messages, community messages and also internal messages to enhance the people friendly policing.

Citizen Delight LOST REPORT – Mobile App A tool to Securing Lost Documents seamlessly without approaching Police Station

Process to get Police Report Highlights of the Report This Report is Digitally Signed Document. User has to register himself/herself in the App for enabling them to report to police Report will have Photo of the Applicant online about loss of Articles/Documents. which is provided in Aadhar Database. The Addl. DCP Crimes will designate an Report will have Aadhar Number and Officer to verify the veracity of the Name mentioned in Aadhar Card Complaint and will approve or reject the Report. Report will have unique verification Key No for any future reference. Services offered in first phase Background Verification Through this App Hyderabad City Police will issue Police Report on (27) Categorized Police will compare the details of individual Documents/ Articles, if lost. with Aadhar and other details provided in the complaint. Verification with Crime records also available. Mee Seva

“MeeSeva” in Telugu means, ‘At your service’, i.e. service to citizens.

The objective of MeeSeva is to provide smart, citizen centric, ethical, efficient and effective governance facilitated by technology.

The initiative involves universal and non-discriminatory delivery of all government services to citizens & Businessmen of all strata and improved efficiency, transparency and accountability for the government. MEE-SEVA Total Total 1. Missing Documents Total Applications Applications Applications Pending as on received as on Cleared as on 2. Permission for Event Bandobust Date Date Date 3. Issuance of Certificates 1,13,813 1,10,716 3,097 4. Fresh/ License renewal of Establishments Jail Released Monitoring System • Default Jail releases information based on the user Police Station • Quick Search on Name and Aliases • Photo zoom and detail view Offenders • State wise, District/Unit wise, Police Station wise, Jail wise and Crime Number wise Search HYDCOP Mobile App for Empowering front line Police Officers for Smart Policing Contents

About HYDCOP 1 Role based Services in Mobile app 2 Registration Process 3 Security Measures 4 Future Roadmap 5 About HYDCOP

Technology Processes Effective utilization of Information Role based customized services Technology

Internal Information Empowering the front line sharing & Knowledge Police Officers exchange services to empower front line Police Officers

Helps in regular checking / Deliver services “Anytime, surveillance over all repeat Anywhere” offenders residing in PS jurisdiction

Journey from e-governance to Consolidation of different m- governance application functionalities in to Single-Sign-on services Services

Incident Management MO Offenders Checking

Third Eye CCTV Cameras

Patrolling Management Lookout Notices

Crime Mapping My Desk

Collaboration Process Standardization

Jail Releases(JRMS) Community Policing Role wise Services (Existing)

Patrol Cars & Bulecolts Investigation Officers SHO 1. Incident Management 1. Incident Management 1. Incident Management 2. Third Eye 2. Third Eye 2. Third Eye 3. Patrol Management 3. Crime Mapping 3. Patrol Management 4. Crime Mapping 4. Collaboration 4. Crime Mapping 5. Collaboration 5. JRMS 5. Collaboration 6. JRMS 6. MO Offenders Checking 6. JRMS 7. MO Offenders Checking 7.CCTV Cams 7. MO Offenders Checking 8.CCTV Cams 8.Lookout Notices 8.CCTV Cams 9.Lookout Notices 9. My Desk 9.Lookout Notices 10. My Desk 10.Process Standardization 10. My Desk 11.Process Standardization 11. Community Policing 11.Process Standardization 12. Community Policing 12.Crime Scene Management 12. Community Policing 13.Crime Scene Management 13. Suspect DB Search 14. Suspect DB Search 14. Beats Performance 15.Workbench Incident / Evidence & Beat Management

Incident: • Report an Incident from field • Can select type of Incident along with description and attach the different media like Video, Audio, Photo graphs, Image from photo gallery with geo location. • Option available to “ Notify All” near by Officers along with Lat-Long of incident on map , probable escape routes and directions to reach the incident location.

Evidence: • Helps in capturing the evidences from crime scene • Can capture the evidences in different media files like Video File, Audio File, Photo graphs, Image from photo gallery • All evidences are geo-tagged for Court submission. Helps in the improvement of Conviction rate.

Beat Management: • Helps in Geo-Tagging of “ Point Book Holders “, “ Pickets “, “ Security Guards “, “ Staff Accommodation “, “ Check Posts “, “ Ganesh Pandals “. • Add new and Visiting functionality included. Auto popup of added entities based on Lat-long • Every visit stamped with Date, Time and Lat-Long automatically

3rd Eye & Crime Mapping & JRMS

3rd eye: • Helps in verification of Suspect identities • Available entities for search are “ On Vehicle Registration Number “, Engine Number and Chassis Number “, “ On Mobile Number Address “, “ On Driving License Number “, “ On Aadhar Number and Name of the Citizen “, “ On Voter ID Number “, “ On PAN Card Number “, “ On Vehicle Insurance “.

Crime Mapping: Integration with imCAP Application Crime mapping based on lat-long

Helps in focused Patrolling based on crime occurrence

Quick Filter for Automobile Theft HB by Day HB by Night Snatching

Diverting Attention Decoity Pseudo Police Robbery Murder for Gain Ordinary Theft

Search based on Police Station, Crime Head, Period , Time and Area

JRMS: • Integration with JRMS to display Jail releases information based on the user Police Station • Quick Search on Name and Aliases. Photo zoom and detail view Offenders • State wise, District/Unit wise, Police Station wise, Jail wise and Crime Number wise Search

Collaboration & My Desk & Community Policing

Collaboration: • Four tabs available under Collaboration “ Near by Patrol Vehicles “, “ Near by Police Officers “, “ Leave a BUZZ “, “ Important Contact Numbers “. • Integration with Kiteeye to know the near by Patrol Cars based on Lat-Long. Near by Police Officers who installed HYDCOP on their mobile • Leave a BUZZ if any additional force is required by sending your Lat-Long. All Stake holders (Departments) contact numbers in case of any co-ordination

My Desk: • Personalized services for each user • Categorized as “ My Personal “, “ My Workbench “ • My Personal “ Pay slip “, “ Service Book “, “ Daily Progress Report (DPR) “, “ Leave Management “. • My Workbench “ Patrolling Management “, “ Incident Management “, “ Emergency Management “, “ Leave Management “.

Community Policing: • Identification of Community Felt Needs. Search based on the registered members through HAWKEYE • Request for formation of Community Groups and organizing the programs along with Activity Calendar.

Towers & Cams & Look out notices & SOP’s

Towers & CAMS: • Country wide Cell phone towers are geo-tagged • All CC Cameras in Hyderabad and Cyberabad are geo-tagged and can be viewed based on the user location and radius • Search based on Operator, Latitude and Longitude. Helps in identifying the near by Cell phone towers and Cameras from the Crime Scene

C-DAT: • Available entities for search are “ On mobile number “. • Helps in searching a Suspect or his associated call details in the call data analysis tool. • To get the relevant information of his call details and also the call details of the fellow associates who are suspects or offenders.

Look out Notices: • Look Out Notices for Missing Persons, Unknown Dead bodies, Absconding Accused • Search based on Date, District/Unit, Police Station, Name. Helps in Identifying /Tracing of the persons of interest. Status update from field

SOP’s: • Process standardization, Operating Procedures, Check Lists • Do’s and Don’ts at the crime scene. Enhance the Knowledge “Anytime & Anywhere”

Towers & Cams & Look out notices & SOP’s

MO Offender: • Helps in regular checking / surveillance over all repeat offenders residing in PS jurisdiction • Search offenders database including photographs and FPS numbers • Name, Alias Name • Crime head, Crime sub-head • Modus Operandi (MO) • Crime Number • FPS number • State, District/Unit, Police Station • Missing data updation right from the Offenders Residence. Geo-tagging of all repeat offenders residing in Hyderabad jurisdiction

Dial 100: • Integrated Dial 100 request to HYDCOP to make sure that the effectiveness of the front line officer is measured. • Once the officer reaches the crime place he updates the relevant information with all the valid proofs and submits the job. On submission the SHO receives the details he cross verifies and then does the final submission. On Submission from the SHO the dial 100 database gets update.

Registration Process

Registration Process: User has to Registration in www. Hyderabadpolice.gov.in/HYDCOP

Two level Approvals required

SIM card and IMEI number should match for approved users

APK will be pushed directly to the desired Mobile devices

Automatic updates whenever new version released

Security Measures: Encrypted Data Transfer

SIM & IMEI validation to detect authorised users

Audit Log to find who , what and where the services are being used

Geo-fencing alerts, if the allowed boundaries crossed

Automatic application kill, in case of mobile lost Future Roadmap

CCTNS Integration Other Integrations

 Enterprise Search (CCTNS)  Verify (Court data Search)  FIR Status & Search  Predictive Policing  Petition Status & Search  Hawkeye Emergencies  Daily Situation Report  CCTV Footages live stream  Grave Crime Report  Video Conference  Case Progress Sheets  Email Client  Court Calendar  Job Assignment to front line  Court Case Dairy officers  Summons & Warrants Serving  Daily Notifications  CD file Movement Tracking  Investigation Support Centre  Expert Reports Tracking  Accused Search

Benefits of HYDCOP

• Data is getting digitized • More than 3000 beat points has been digitalized and being verified daily using HYDCOP app • At a click of button the front line officer has the access to all the relevant information he needs. • Geo Tagging of legacy data and also provided a facility to geo tag anything which is new. • Point book holders • Offenders • Towers • Cams • Crime prone areas • Suspect Details • Critical search functionality based on offenders or mobile numbers or RTA or Aadhar or license for the law enforcement officers • Personal information like payslips, service book, leave management can be accessed. Citizen Satisfaction Feedback The feedback system aims at taking a feedback directly from the citizens through telephonic communication from all those citizens who seek/avail/get impacted with the Police services from time to time including the petitioners, complainants etc.

The major objectives of this initiative are: Determine overall citizen satisfaction with various services provided by Police Identify citizen’s perceptions of “Key areas of weaknesses & strengths” Measure& prioritize areas where improvement will most affect Citizen satisfaction A set of professionals are hired from the market who have expertise/experience in Call Centre Services and are stationed at Police Commisssionerate Head quarters

Petition Enquiry Passport Verification Traffic Enforcement FIR Registration

Dial 100 DGCC Launch on 11th April’2013

Combined States Highlights:

 Launch on 11th April 2013 and successfully completed 3 Yrs  40 Seated Call Center  Police Communication officers (PCO) from GVK EMRI  Police Dispatch officers (PDO)– Constables, Head Constables  Monitored by DSP with SI/CI in each shift  Reporting to IG (L and O)  In June 2016 –Month Emergencies – 46,652  87,000 Calls are Answered by PCO every day  6-7% of calls are Effective Calls attended every day

 Calls handled from launch till date – 7.66 Crore ( 46 Calls every minute)  Emergencies Handled from launch till date – 36.67 Lakhs ( 2 emergencies every minute)  Service Level – 96% ( 96% of calls answered within 2 rings)

EM Calls – Month Wise – Telangana (June’14 to June’16)

70000

60000

50000

40000

30000 63143

61791

58585

56018 55995

54272

53539

51063 50684

49340

47823 47636 47471 47123 46652 46564 46344

44096 44076 20000 43520 41510 40267 40254 40209 38043

10000

0 Jul-15 Jul-14 Jan-16 Jan-15 Jun-16 Jun-15 Jun-14 Oct-15 Oct-14 Apr-16 Apr-15 Feb-16 Feb-15 Sep-15 Sep-14 Dec-15 Dec-14 Aug-15 Aug-14 Nov-15 Nov-14 Mar-16 Mar-15 May-16 May-15

Month Jun-14 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15

EM Calls 46344 40254 47123 44076 46564 41510 47636 54272 58585 61791 55995 63143 53539

Month Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Total

EM Calls 56018 50684 47471 44096 38043 40267 40209 43520 47823 49340 51063 46652 1216018 Statistics of Offence Against Women

Offence Against Women Data from June'14 to June'16 Assault on women Attempt to Domestic Dowry Dowry Month Eve Teasing Others Rape Grand Total / acid attack Rape Violence Death harassment June-14 24 1719 4 12 116 1859 10 3744 July-14 19 5 1549 1 10 131 1639 10 3364 August-14 27 3 1597 2 28 108 1804 12 3581 September-14 21 2 1556 1 17 79 1768 6 3450 October-14 29 1 1629 3 12 90 1992 4 3760 November-14 36 1 1505 3 14 106 1932 3 3600 December-14 33 1600 2 15 111 2095 8 3864 January-15 79 4 3008 3 65 370 1135 8 4672 February-15 70 2 3231 4 77 306 1344 10 5044 March-15 114 3 3705 4 91 382 1595 7 5901 April-15 69 3 3215 2 67 375 1506 5 5242 May-15 68 3394 5 93 417 1549 9 5535 June-15 87 5 3472 5 129 348 1350 7 5403 July-15 356 10 2756 3 107 99 2610 2 5943 August-15 1091 16 2461 0 40 100 1509 3 5220 September-15 921 13 2055 2 40 84 1267 1 4383 October-15 1111 12 2054 0 33 61 1511 2 4784 November-15 865 11 1735 1 39 91 1078 1 3821 December-15 875 7 1813 4 43 91 1050 1 3884 January-16 991 12 2087 4 31 92 806 3 4026 February-16 1183 22 2405 3 41 130 630 2 4416 March-16 1539 28 3313 2 40 124 305 9 5360 April-16 1501 18 2994 2 46 108 354 7 5030 May-16 1791 30 3288 2 54 104 350 1 5620 June-16 1712 19 3192 1 41 124 241 6 5336 Grand Total 14612 227 61333 63 1185 4147 33279 137 114983