The Niagara Parks Commission Internal Version Multi-Year

The Niagara Parks Commission Multi-Year Accessibility Plan (2018–2022)

In Compliance with O. Reg. 191/11, O. Reg. 413/12 Including Information and Communication, Employment, Transportation, and Design of Public Spaces Accessibility Standards

Donna Herrington, The Herrington Group Ltd [email protected] Nola Polgar, CHRP [email protected] Table of Contents Introduction ...... 3 Communications and Stakeholder Relations ...... 4 Marketing ...... 10 Corporate Services ...... 13 Engineering, Parking & Transportation ...... 22 Business Development ...... 27 Parks, Planning and Properties ...... 29 Police Services ...... 33

Introduction

Founded in 1885, The Niagara Parks Commission is an Operational Enterprise Agency of the Ministry of Tourism, Culture and Sport. Niagara Parks Commission is committed to a vision of Ontario’s Niagara Parks as one that Preserves a rich heritage, Conserves natural wonders, and Inspires people world-wide. Its mission is to protect the natural and cultural heritage along the Niagara River for the enjoyment of visitors while maintaining financial self-sufficiency. The Niagara Parks Commission hosts millions of Visitors each year who come to see its world-renowned parklands and attractions.

Under the Accessibility for Ontarians with Disabilities Act, 2005, Ontario Regulation 191/11 (Integrated Accessibility Standard) public and private sector organizations in the Province of Ontario must develop a multi-year accessibility plan to identify and address barriers to information and communication, employment and transportation for people with disabilities. The Niagara Parks Commission is pleased to present its 2nd Multi-Year Accessibility Plan (2018–2022). Accessibility provides the Commission an opportunity to provide excellence in customer service and a memorable experience to all Visitors. The Commission remains committed to meeting the accessibility needs of its visitors and staff.

This Plan identifies, by division, the steps the Commission has taken and will continue to take to ensure its goods, services and attractions are accessible to all people of all abilities.

The Niagara Parks Commission wishes to thank its community partners, stakeholders and service partners in helping the Commission achieve its accessibility goals. The Commission also wishes to thank the Province of Ontario and the Accessibility Directorate for its leadership in ensuring a fully accessible Province by 2025.

Communications and Stakeholder Relations

The Communication and Stakeholder Relations department is responsible for the overall development of The Niagara Parks Commission’s corporate communications, public relations, and stakeholder relationship strategies.

Integrated Accessibility Standards Regulation: Information and Communication Communications and Stakeholder Relations Senior Manager: T. Baldinelli

Regulation Action Plan Accountability Complete Status Comments

Provision of Alternate Formats 1. Establish Vendor of Record: Communications & Yes Crawford 1.1 NPC to contract Alternate Format Stakeholder Relations Technologies Providing the following Service Provider Vendor of Record contracted April information in alternate format 2015 or accessible communication supports (for example: 1.2 Accessible Documents Training – Communications & Ongoing January 1, 2018 American Sign Language Create training for inclusion on NPC LMS Stakeholder Relations, (ASL) interpretation or regarding NPC Accessible Documents Accessibility Coordinator, Teletype Telephone (TTY)) Guide for internal documents Accessibility Consultant upon request according to legislated deadlines; for 1.3 Accessibility Coordinator to be trained Accessibility Coordinator Yes June 28, 2017 example: in accessible document conversion for NPC documents (ie Accessible PDF and Word  O. Reg. 191/11–13 (1) - documents) Organizational emergency procedures, plans and 1.4 Annual review of internal source list of Communications & Ongoing Yearly, January 1, public safety information staff able and willing to provide ASL Stakeholder Relations 2018–January 1, (January 1, 2012). interpretation for Visitors upon request 2022  O. Reg.191/11–3 (1) - 1.5 Process Map – Annual review of Communications & Ongoing Yearly, January 1, NPC Accessibility Policy internal procedures for processing requests Stakeholder Relations, 2018–January 1, and Accessibility Plan for alternate formats (i.e. how Visitor Experience and 2022 (January 1, 2013). vendor/coordinator is contacted, how Accessibility Coordinator requests are tracked, response procedure  O. Reg. 191/11–21 (1) to customer, customer follow-up) Applicant and employee related information 1.6 Update process for documents to Visitor Experience and No January 1, 2018– (January 1, 2014). assign to Accessibility Coordinator Accessibility Coordinator January 1, 2022

Integrated Accessibility Standards Regulation: General Regulations Communications and Stakeholder Relations Senior Manager: T. Baldinelli

Regulation Action Plan Accountability Complete Status Comments O. Reg. 191/11–3 (1) 1. Communication Plan: Communications & Yes January 2012 Accessibility Policy 1.1. Post Accessibility Policy on NPC Stakeholder Relations website: www.niagaraparks.com Dissemination of NPC Accessibility Policy to public. 1.2. Make Accessibility Policy available in Communications & Yes June 2012 alternate formats or alternate Stakeholder Relations; communication supports upon request Crawford Technologies O. Reg. 191/11–4(1) 2. Coordinate Annual Public Consultation for Communications & Ongoing Yearly, November Accessibility Plan NPC Accessibility Plan: Stakeholder Relations 2017–2022 2.1. Set consultation location; issue public Host public meeting to review invitation. Invite participants to identify Accessibility Plan for NPC and alternate format requirements for WEGO Transportation System. 2.2 Prepare Multi-Year Accessibility Plan Communications & Ongoing Yearly, September presentation; prepare consultation Stakeholder Relations; 2017–2022 documents in alternate format upon NPC Accessibility request Consultant; Accessibility Coordinator, Crawford Technologies 2.3 Facilitate public consultation meeting Communications & Ongoing Yearly, November Stakeholder Relations, 2017–2022 NPC Accessibility Consultant, Accessibility Coordinator

Integrated Accessibility Standards Regulation: General Regulations Communications and Stakeholder Relations Senior Manager: T. Baldinelli

Integrated Accessibility Standards Regulation: Information and Communication Communications and Stakeholder Relations Senior Manager: T. Baldinelli

Regulation Action Plan Accountability Complete Status Comments O. Reg. 191/11–7(1–6) 1. Training Plan Development: Communications & Ongoing Yearly, January 1, Training 1.1. Annual refresher AODA training Stakeholder Relations; IT, 2018–January 1, through NPC LMS training modules Human Resources 2022 Provide training regarding Integrated Accessibility Regulation requirements to all persons who provide goods, services or facilities on behalf of the organization. Training to take place as soon as practicable and shall include any changes to policies on an ongoing basis. Record keeping of training provided and number of participants is required.

O. Reg. 191/11–11(1–4) 1. Feedback Mechanism Update All NPC divisions are Ongoing Yearly, January 1, Feedback Mechanism 1.1. Annual review of Feedback Mechanism responsible for ensuring 2018–January 1, they are responding 2022 Ensure accessible feedback appropriately to customer mechanism in relation to areas feedback and are covered under Integrated reporting all incidents to Accessibility Regulation. Every NPC Accessibility obligated organization shall Coordinator notify public about availability of accessible formats and communication supports.

Integrated Accessibility Standards Regulation: Information and Communication Communications and Stakeholder Relations Senior Manager: T. Baldinelli

Regulation Action Plan Accountability Complete Status Comments O. Reg. 191/11–12 (1) & (3) 2. Alternate Format Provision: Communications & Ongoing January 1, 2018– Organizational Material in 2.1. Obtain alternate formats of materials Stakeholder Relations; January 1, 2022 Alternate Format through Accessibility Coordinator or Marketing, Accessibility Marketing, as needed Coordinator Except as otherwise provided, every obligated organization 2.2 Participate in refresher training in All NPC Divisions Ongoing January 1, 2018– shall upon request provide or accessible template or document creation, January 1, 2022 arrange for the provision of as needed accessible formats and communication supports for persons with disabilities: (a) in a timely manner that takes into account the person’s accessibility needs and in consultation with the person making the request. (3) Every obligated organization shall notify the public about the availability of accessible formats and communication supports.

Marketing

The Marketing Department manages all marketing initiatives developed for The Niagara Parks Commission, including: branding, advertising, signage, brochures, and other print materials, the fostering of corporate partnerships, and the development of our website, www.niagaraparks.com.

Integrated Accessibility Standards Regulation: General Regulations Marketing Senior Manager: R. Moran

Regulation Action Plan Accountability Complete Status Comments O. Reg. 191/11–14(1–7) 1. NPC Website – Accessibility Page: Marketing, Accessibility Ongoing Yearly, January 1, Websites 1.1. Annual review and update of NPC Coordinator, Accessibility 2018–January 1, Accessibility Page to outline NPC’s Consultant 2022 New websites and web Accessibility Policy, assist Visitors with content to conform to W3C vacation planning and highlight accessible WCAG 2.0 Level A. Except features and attractions where not practicable, this applies to: 2. Website Compliance: Marketing Yes January 1, 2022  Websites 2.1. Ensure all new website content is meets WCAG 2.0 Level AA compliance  Web content (published after January 1, 2012) 2.2. Ensure all new web-based applications Marketing Yes January 1, 2022  Web-based applications meets WCAG 2.0 Level AA compliance that an organization controls directly or through a contractual relationship that allows for modification of a product. O. Reg. 191/11–11(1–4) 3. Feedback Mechanism Update All NPC divisions are Ongoing Yearly, January 1, Feedback Mechanism 3.1. Annual review of Feedback Mechanism responsible for ensuring 2018–January 1, they are responding 2022 Ensure accessible feedback appropriately to customer mechanism in relation to areas feedback and are covered under Integrated reporting all incidents to Accessibility Regulation. Every NPC Accessibility obligated organization shall Coordinator notify public about availability of accessible formats and 3.2. Annual update of NPC website to Marketing Ongoing Yearly, January 1, communication supports. communicate new feedback procedures 2018–January 1, and mechanisms (as appropriate) 2022

Integrated Accessibility Standards Regulation: Information and Communication Marketing Senior Manager: R. Moran

Regulation Action Plan Accountability Complete Status Comments O. Reg. 191/11–12 (1) & (3) 4. Alternate Format Provision: Marketing, Accessibility Ongoing January 1, 2018– Organizational Material in 4.1. Obtain alternate formats of materials Coordinator January 1, 2022 Alternate Format through Accessibility Coordinator or Marketing, as needed Except as otherwise provided, every obligated organization shall upon request provide or arrange for the provision of accessible formats and communication supports for persons with disabilities: (a) in a timely manner that takes into account the person’s accessibility needs and in consultation with the person making the request. (3) Every obligated organization shall notify the public about the availability of accessible formats and communication supports.

Corporate Services

The Corporate Services unit is responsible for:

 Risk management and Insurance  Administrative support,  Records management  Corporate Information Technology (IT)  Procurement  Finance  Human Resources

The corporate services division takes a lead role in organizational policy development and legislative compliance for the Niagara Parks Commission.

Integrated Accessibility Standards Regulation: General Regulations Corporate Services Senior Director: M. Neubauer

Regulation Action Plan Accountability Complete Status Comments O. Reg. 191/11–3(1–4) 1. Policy Review including: Corporate Services, Ongoing January 1, 2021 Accessibility Policy 1.1 In accordance with the Corporate Accessibility Coordinator, Policy Manual, a review of NPC Accessibility Consultant Develop Accessibility Policies Accessibility Policy, Transportation to address compliance with Policies, Procurement Procedure and Integrated Accessibility Policy every four years, unless required Standard. Policy to include Statement of 1.2 Annual refresher AODA training and Corporate Services, IT, Ongoing Yearly, January 1, Organizational Commitment to accessible document creation through NPC Human Resources 2018–January 1, meet the accessibility needs of LMS training modules 2022 people with disabilities in a 1.3 Staff refresher training in AODA Corporate Services Ongoing January 1, 2018– timely manner. Policy can be requirements in regard to procurement January 1, 2021 one or more documents. procedures when necessary Policy must be publicly available and be provided in alternate format upon request.

Integrated Accessibility Standards Regulation: General Regulations Corporate Services Senior Director: M. Neubauer

Regulation Action Plan Accountability Complete Status Comments O. Reg. 191/11–4 (1–4) 1. Development of a second five-year All NPC Divisions Yes September 30, 2017 Accessibility Plan Accessibility Plan. Plan includes organization-wide analysis of barriers and  Develop a “multi-year proposed solutions. NPC policy Accessibility Plan” that implications to be reviewed outlines compliance strategies to comply with 2. Participate in public consultation into Corporate Services Yes November 2017 Integrated Accessibility NPC Accessibility Plan development to Regulation (i.e. Information address any NPC policy changes and Communication, Employment and 3. Present Annual Progress Report at Corporate Services Ongoing Yearly, January 1, Transportation). public meeting and solicit public feedback 2018–January 1, on any developments or NPC policy 2022  Accessibility Plan must be updates posted to organization’s website and available in alternate format upon request.  Annual Status Report outlining progress must be written and posted to website each year. Accessibility Plan and Progress Reports must include consultation with people with disabilities (at least one public meeting). Accessibility Plan to be reviewed and updated every five years. Review must include consultation with people with disabilities.

Integrated Accessibility Standards Regulation: Information and Communication Corporate Services Senior Director: M. Neubauer

Regulation Action Plan Accountability Complete Status Comments O. Reg. 191/11–11(1–4) 1. Feedback Mechanism Update All NPC divisions are Ongoing Yearly, January 1, Feedback Mechanism 1.1. Annual review of Feedback Mechanism responsible for ensuring 2018–January 1, they are responding 2022 Ensure accessible feedback appropriately to customer mechanism in relation to areas feedback and are covered under Integrated reporting all incidents to Accessibility Regulation. Every NPC Accessibility obligated organization shall Coordinator notify public about availability of accessible formats and communication supports. O. Reg. 191/11–14(1–7) 1.2. Annual update of NPC website to Corporate Services, Ongoing Yearly, January 1, Websites communicate new feedback procedures Communication and 2018–January 1, and mechanisms (as appropriate) Stakeholder Relations, IT, 2022 New web content to conform Accessibility Coordinator to W3C WCAG 2.0 Level A. Except where not practicable, this applies to: Web-based applications that an organization controls directly or through a contractual relationship that allows for modification of a product.

Integrated Accessibility Standards Regulation: Information and Communication Corporate Services Senior Director: M. Neubauer

Regulation Action Plan Accountability Complete Status Comments O. Reg. 191/11–12 (1) 1. Alternate Format Provision: Corporate Services; No January 1, 2018 Organizational Material in 1.1. Establish NPC Accessible Communications & Alternate Format: Communication Policy – outlining NPC Stakeholder Relations, protocols for using a standardized NPC Accessibility Coordinator, Except as otherwise provided, Accessible Style Guide – including Accessibility Consultant every obligated organization templates for accessible word processing, shall upon request provide or accessible PDF’s and accessible web- arrange for the provision of based materials accessible formats and communication supports for persons with disabilities: 1.2. Participate in accessible template Corporate Services; Ongoing January 1, 2018– procedural training and other accessible Communications & January 1, 2022 (a) in a timely manner that communication refresher training as Stakeholder Relations, takes into account the needed Accessibility Coordinator, person’s accessibility needs Accessibility Consultant and in consultation with the person making the request.

Integrated Accessibility Standards Regulation: Employment Human Resources Director of Human Resources: D. Morris

Regulation Action Plan Accountability Complete Status Comments O. Reg. 191/11–22 1. Policy: Human Resources; Health Ongoing January 1, 2021 Availability of 1.1. In accordance with the Corporate and Safety Accommodations Policy Manual, a review of Accommodation Policy and Accommodation Planning Tool Notice provided to employees and Return-to-Work Process and Planning and public about the tools every four years, unless required availability of accommodation for applicants with disabilities during recruitment process.

O. Reg. 191/11–28 (1–3) 1.2. Review Employment Policy and Human Resources Ongoing January 1, 2018– Documented Individual Procedures and update as required January 1, 2022 Accommodation Plans Documented Accommodation 1.3. Review recruitment accommodations Human Resources Ongoing January 1, 2018– Plans provided to employees including notice in advertisements as January 1, 2022 with disabilities. required 1.4. Annual review of AODA LMS training Accessibility Coordinator Ongoing Yearly, January O. Reg. 191/11–29 (1–3) modules and update as needed 2018–2022 Return-to-Work Process Documented Return-to-Work process established including disability-related accommodations.

Integrated Accessibility Standards Regulation: Employment Human Resources Director of Human Resources: D. Morris

Regulation Action Plan Accountability Complete Status Comments O. Reg. 191/11–23 (1–4) 1. Policy: Human Resources Ongoing January 1, 2021 Selection Process 1.1. In accordance with the Corporate Accommodations Policy Manual, a review of Recruitment Policy and Procedures every four years, Accommodation provided to unless required applicants selected to participate in assessment or 1.2. Annual review of AODA LMS training Accessibility Coordinator, Ongoing Yearly, January 1, selection process, upon modules and update as needed Accessibility Consultant 2018–January 1, request. Suitable 2022 accommodation provided in manner that takes applicant’s accessibility needs. O. Reg. 191/11–24 1. Policy: Human Resources Ongoing January 1, 2018– Notice to Successful 1.1. Review of Offers of Employment January 1, 2022 Applicants: Procedures as required Successful applicant provided 1.2. Annual review of Employment Offer Human Resources Ongoing Yearly, January 1, accommodation policy when Checklist to ensure that all successful 2018–January 1, making offer of employment. applicants/new employees are aware of 2022 NPC staff website, NPC Accessibility Policy, NPC Accommodation Policy and Accommodation Planning Procedures and NPC Emergency Response and Evacuation Support Procedures

Integrated Accessibility Standards Regulation: Employment Human Resources Director of Human Resources: D. Morris

Regulation Action Plan Accountability Complete Status Comments O. Reg. 191/11–25 (1–3) 1. Policy: Human Resources; Health Yes January 2018– Notice to Employees 1.1 Updates provided to employees as and Safety January 2022 needed Accommodation policy provided to all employees and updates provided whenever changes are made. O. Reg. 191/11–26 (1–2) 1. Policy and Procedure: Human Resources; Ongoing January 2018– Alternate Formats for 1.1. Reminder Notices sent to all Marketing January 2022 Employees Supervisors and Managers regarding process/procedure on how to respond to Alternate formats provided to requests for alternate formats from employees with disabilities employees upon request including information needed to perform 1.2. All Health and Safety and Orientation Human Resources; Ongoing January 2018– employee’s job, information material for new and existing employees Marketing January 2022 generally available in (as relevant to the employee and job workplace. Employer will description) to be provided in an alternate consult employee making format upon employee’s request request when determining suitability of accessible format provided.

Integrated Accessibility Standards Regulation: Employment Human Resources Director of Human Resources: D. Morris

Regulation Action Plan Accountability Complete Status Comments O. Reg. 191/11–30 (1–2); 31 1. Performance Management Career Human Resources, Ongoing Yearly, January (1–2); 32 (1–2) Development and Advancement and Accessibility Coordinator, 2018–January 2022 Performance Management, Redeployment: Accessibility Consultant Career Development and 1.1. Annual review of Supervisors training Advancement and on LMS regarding how to provide Redeployment processes accessibility in performance management, include accessibility development and advancement and accommodation and provided redeployment in alternate format upon request. 1.2. Ensure accommodation plans meets all Human Resources Ongoing January 2018 requirements, and moves with the employee when changing locations O. Reg. 191/11–7 (1–6) 1. Training Accessibility Consultant Ongoing January 2018– Training 1.1 Annual refresher AODA training January 2022 through NPC LMS training modules Employment Training (i.e. Ontario Human Rights Code, accessible recruitment and screening, employment policy and accommodation planning training).

Engineering, Parking & Transportation

The Engineering, Parking and Transportation Division is responsible for the repair and maintenance of all Niagara Parks Commission facilities. The unit manages the Commission’s work projects, external contractors and is responsible for the Incline Railway attraction. This department is also responsible for all parking throughout Niagara Parks and manages the WEGO Transportation System used by visitors.

Integrated Accessibility Standards Regulation: Design of Public Spaces and Transportation Engineering, Parking and Transportation Senior Director: M. Gruosso

Regulation Action Plan Accountability Complete Status Comments O. Reg. 413/12; OBC Section 1. Ongoing implementation of accessibility Engineering, Parking and Ongoing January 2018– 3.8 audit recommendations for all NPC Transportation January 2022 attractions and venues 2. Meet with Accessibility Coordinator on a Engineering, Parking and Ongoing January 2018– quarterly basis and review accessibility Transportation, January 2022 repair requests and process of reporting Accessibility Coordinator, accessibility audit implementation Accessibility Consultant O. Reg. 191/11–37(1–3) 1. Emergency Response Policy: Engineering, Parking and Ongoing January 2018– Emergency Preparedness 1.1 Refresher training for WEGO Drivers in Transportation January 2022 emergency response policies and Establish, implement and procedures as they relate to people with document Emergency disabilities, including how to communicate Preparedness and Response emergency information, and how to offer Policies that provide for the evacuation assistance to people with safety of persons with disabilities identifying accessible and safe disabilities on WEGO System. evacuation routes Policies shall be made available to public and provided in an accessible format upon request.

Integrated Accessibility Standards Regulation: Transportation Engineering, Parking and Transportation Senior Director: M. Gruosso

Regulation Action Plan Accountability Complete Status Comments O. Reg. 191/11–36 (1–4) 1. Driver Training: Engineering, Parking and Ongoing Yearly, January Training 1.1 Annual Driver Refresher Training in Transportation 2018–January 2022 accessibility equipment usage, equipment . Conduct WEGO System failure protocols, emergency preparedness employee training and response training including: safe use of accessibility equipment 1.2 Annual refresher AODA training Engineering, Parking and Ongoing Yearly, January and features, acceptable through NPC LMS training modules Transportation 2018–January 2022 modifications to procedures to address temporary barriers or accessibility equipment failure, emergency preparedness and response procedures. Training records kept: date of training and number of participants. O. Reg. 191/11–78 (1–4) 1. Transit Stop Accessibility: Engineering, Parking and Ongoing January 2018– Transit Stop Accessibility 1.1 Continual modifications to improve Transportation January 2022 accessibility at WEGO stops underway Establish plan for accessible including: designated wheelchair loading bus stops and shelters, area, tactile warning surface at platform including any steps that will be edge until all are accessible taken to meet the goal of accessible bus stops and shelters.

Integrated Accessibility Standards Regulation: Transportation Engineering, Parking and Transportation Senior Director: M. Gruosso

Regulation Action Plan Accountability Complete Status Comments O. Reg. 191/11–41(1–3) & 43 1. Accessibility Plan Public Meeting: Engineering, Parking and Ongoing Yearly, November (1–2) 1.1 Facilitate public consultation into Transportation; 2017–2022 Accessibility Plan Transportation Section of NPC Accessibility Coordinator, Accessibility Plan Accessibility Consultant; . Transportation providers Corporate Services, required to host one public Communications, & meeting involving people Stakeholder Relations with disabilities to provide input into Accessibility 2. Accessibility Plan – Annual Progress Engineering, Parking and Ongoing January 2018– Plan (to be coordinated Report Meeting: Transportation; January 2022 with Accessibility Plan 2.1 Facilitate one annual meeting for public Accessibility Coordinator, meeting). consultation into Transportation Section Accessibility Consultant; . Transportation providers Progress Report development Corporate Services, required to host an annual Communications, & public meeting involving Stakeholder Relations people with disabilities to participate in Review of the Accessibility Plan and to be given the opportunity to provide feedback on the Annual Progress Report.

Integrated Accessibility Standards Regulation: Information and Communication Engineering, Parking and Transportation Senior Director: M. Gruosso

Regulation Action Plan Accountability Complete Status Comments O. Reg. 191/11–12 (1) & (3) 3. Alternate Format Provision: Communications & Ongoing January 1, 2018– Organizational Material in 3.1. Obtain alternate formats of materials Stakeholder Relations; January 1, 2022 Alternate Format through Accessibility Coordinator or Marketing, Accessibility Marketing, as needed Coordinator Except as otherwise provided, every obligated organization 3.2. Participate in refresher training in All NPC Divisions Ongoing January 1, 2018– shall upon request provide or accessible template or document creation, January 1, 2022 arrange for the provision of as needed accessible formats and communication supports for persons with disabilities: (a) in a timely manner that takes into account the person’s accessibility needs and in consultation with the person making the request. (3) Every obligated organization shall notify the public about the availability of accessible formats and communication supports.

Business Development

The Business Development Division is responsible for the overall development of The Niagara Parks Commission’s corporate strategy and includes the following departments:  Culinary  Retail and Attractions  Golf Operations  Heritage  Sales, Marketing and Events  Visitor Experience

Integrated Accessibility Standards Regulation: Information and Communication Business Development Chief Operating Officer: D. Adames

Regulation Action Plan Accountability Complete Status Comments O. Reg. 191/11–12 (1) & (3) 1. Alternate Format Provision: Communications & Ongoing January 1, 2018– Organizational Material in 1.1. Obtain alternate formats of materials Stakeholder Relations; January 1, 2022 Alternate Format through Accessibility Coordinator or Marketing, Accessibility Marketing, as needed Coordinator Except as otherwise provided, every obligated organization 1.2. Participate in annual refresher training All NPC Divisions Ongoing January 1, 2018– shall upon request provide or in accessible document and template January 1, 2022 arrange for the provision of creation, as needed accessible formats and communication supports for 1.3. Prepare and make available scripts for Heritage, Accessibility No January 1, 2018– persons with disabilities: heritage related movies at attractions (i.e. Coordinator, Accessibility January 1, 2022 (a) in a timely manner that Old Fort Erie) Consultant takes into account the 1.4. Annual review of accessibility Culinary, Retail and No Yearly, January 1, person’s accessibility needs provisions at facilities and attractions (i.e. Attractions, Golf 2018–January 1, and in consultation with the large print menus, large print exhibit Operations, Heritage, 2022 person making the request. information, Visitors Guide) Sales, Marketing and (3) Every obligated Events, Visitor Experience organization shall notify the 2. Training Human Resources, Ongoing Yearly, January 1, public about the availability of 2.1. Annual refresher AODA training Culinary, Retail and 2018–January 1, accessible formats and through NPC LMS training modules Attractions, Golf 2022 communication supports. Operations, Heritage, Sales, Marketing and Events, Visitor Experience

Parks, Planning and Properties

This department is responsible for management of horticulture within the Niagara Parks Commission including:

 Planning and Properties  School of Horticulture/Botanical Gardens/Butterfly Conservatory  Design and Parks – Programming and Visitor Experience  Horticulture Operations

This department also manages the Commission’s Environmental Stewardship, Waste Management and Recycling programs and services.

Integrated Accessibility Standards Regulation: Design of Public Spaces, Information and Communication Parks, Planning and Properties Senior Director: S. Barnhart

Regulation Action Plan Accountability Complete Status Comments O. Reg. 413/12 1. Conduct accessibility audit of parks and Accessibility Consultant; In October 2017 Recreation Trails trails throughout Niagara Parks Accessibility Coordinator; Process Parks O. Reg. 191/11–16 (1–3) 2. Training Parks, Planning and Ongoing Yearly, January School of Horticulture 2.1 Annual refresher AODA training Properties; School of 2018–January 2022 through NPC LMS training modules Horticulture; Human Train educators with Resources accessibility awareness training related to accessible program or course delivery and instruction. Training records (date of training and number of participants) shall be kept.

Integrated Accessibility Standards Regulation: Information and Communication Parks, Planning and Properties Senior Director: S. Barnhart

Regulation Action Plan Accountability Complete Status Comments O. Reg. 191/11–18 (1–3) 1. Educational Materials - Alternate Formats: Parks – School of Ongoing January 1, 2020 School of Horticulture 1.1. Alternate formats to be provided Horticulture; Accessibility through either NPC Vendor of Record for Coordinator;  Educational institution shall Alternate Formats (Crawford Technologies) Communications, & provide, procure or acquire or purchased through educational vendors Stakeholder Relations accessible or conversion upon request from student with ready format of digital or accommodation needs multimedia resources or materials for persons with 2. Conversion Ready documents: Parks – School of No January 1, 2020 disabilities on request. 2.1 School of Horticulture to prepare Horticulture inventory of learning materials in  Supplemental learning conversion-ready format to be made resources shall be available in order to create alternate accessible or conversion formats upon request for students with ready. accommodation needs

Integrated Accessibility Standards Regulation: Information and Communication Parks, Planning and Properties Senior Director: S. Barnhart

Regulation Action Plan Accountability Complete Status Comments O. Reg. 191/11–12 (1) & (3) 3. Alternate Format Provision: Communications & Ongoing January 1, 2018– Organizational Material in 3.1 Obtain alternate formats of materials Stakeholder Relations; January 1, 2022 Alternate Format through Accessibility Coordinator or Marketing, Accessibility Marketing, as needed Coordinator Except as otherwise provided, every obligated organization 3.2 Participate in annual refresher training All NPC Divisions Ongoing January 1, 2018– shall upon request provide or in accessible document and template January 1, 2022 arrange for the provision of creation, as needed accessible formats and communication supports for persons with disabilities: (a) in a timely manner that takes into account the person’s accessibility needs and in consultation with the person making the request. (3) Every obligated organization shall notify the public about the availability of accessible formats and communication supports.

Police Services

This department is a specialized Police Service dedicated to serving the needs of the tourism community. The Service patrols the parkland along the Niagara Parkway between the towns of Niagara-on-the-Lake and Fort Erie.

The Niagara Parks Police is responsible for the management of the vehicle and pedestrian flow of traffic, maintaining the peace, ensuring the safe return of lost property to its rightful owners, the discretionary enforcement, where required, of the Criminal Code of Canada and other federal and provincial statutes.

Integrated Accessibility Standards Regulation: Information and Communication Police Services Chief: M. McMullen

Regulation Action Plan Accountability Complete Status Comments O. Reg. 191/11–13 (1–2) 1. Procedures Review: Police Services, Ongoing Yearly, January 1, Emergency Information 1.1 Annual review and update as needed Corporate Services 2018–January 1, of current publicly available emergency 2022 Organizations that prepare procedures organizational emergency procedures, plans and public safety information and make that information available to the public, shall provide this information in an accessible format or via accessible communication supports as soon as practicable upon request.

O. Reg. 191/11–27 (1–4) 1. Communication Plan: Police Services; Human Ongoing Yearly, January 1, Workplace Emergency 1.1 NPC Staff annually sent self-disclosure Resources 2018–January 1, Information: invitation and Emergency Response Plan 2022 Individualized workplace form for completion with supervisor emergency response 2. Training Plan: Police Services Ongoing Yearly, January 1, information must be provided 2.1 Annual refresher Emergency response 2018–January 1, upon request and in accessible and evacuation procedural training 2022 formats when need is regarding people with disabilities provided articulated. Individualized to supervisors workplace emergency response information shall be reviewed 2.2 Create Police Service - specific training Accessibility Consultant; No January 1, 2018 when: employee moves to on LMS (e.g. High Angle River Team - Accessibility Coordinator different location in HART service) organization, employee’s overall accommodation needs or plans are reviewed and when employer reviews general emergency response policies.

Integrated Accessibility Standards Regulation: Information and Communication Police Services Chief: M. McMullen