Introduction to Cisco Spark

Suresh Velayudhan – Technical Marketing Engineer PSOCOL-1005 Cisco Spark

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• Introduction

• The Spark Platform

• Cisco Spark Meetings

• Cisco Spark Messaging

• Cisco Spark Calling

• Spark Hybrid Services

• Spark Flex Plan

• Takeaway Agenda

• Introduction

• The Spark Platform

• Cisco Spark Meetings

• Cisco Spark Messaging

• Cisco Spark Calling

• Spark Hybrid Services

• Spark Flex Plan

• Takeaway Cisco Spark The industry’s most advanced collaboration suite

Meetings Messaging Calling1

1 Existing Cisco UC customers will use Cisco Spark Hybrid Services to connect on-premises call capabilities to Cisco Spark capabilities in the cloud.

App Desk Devices Room Devices Spark Board

Any device IP phones and desk devices Video enable conference Get creative rooms

Control everything from the Cisco Spark app

Before During After

Common management Optimized agent experience experience

Digital Customer Care for o Web Chat o Cloud Management o Callback o 15 Minute Setup Help Desks and Small Teams o Context Service o End-to-End Encryption o Reporting o Single sign-on

• Introduction

• The Spark Platform

• Cisco Spark Meetings

• Cisco Spark Messaging

• Cisco Spark Calling

• Spark Hybrid Services

• Spark Flex Plan

• Takeaway APP APP APP

The Cisco Spark Platform open and extensible drive your digital transformation

Cisco Spark Hybrid Meetings Services Messaging Calling

Communications Manager HCS Delivered Services Business Edition Extend to the cloud Series

• Introduction

• The Spark Platform

• Cisco Spark Meetings

• Cisco Spark Messaging

• Cisco Spark Calling

• Spark Hybrid Services

• Spark Flex Plan

• Takeaway Cisco Spark Meetings

Audio, Video and Web Conferencing Anyone can join – incl. 3rd party standards-based Voice, video, whiteboard, & content sharing Instant and scheduled Control your meeting experience from the app Ability to deploy on-premises

Before During After

• Share messages, ideas, • Start a meeting • Continue the conversation in content • Show videos, share files, Cisco Spark • Set the agenda whiteboard • Save files, action items, notes, • Schedule meetings • HD video recordings • Control the meeting

PSOCOL-1005 © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public 22 Desk and Room Devices DX70 DX80 • Flexible registration to premises or cloud MX800 • A device for every type of room or desk

• Pair to the Cisco Spark app to simplify MX200 MX300 meetings MX700 • Easy to deploy - anyone can do it

• Award winning esthetic design and SX80 interface MX800 Dual SX20

Room Kit

SX10 Room Kit Plus

MX800

1 2 3 When it is time for your Check the participants Join the meeting from your meeting, Spark Meeting before you join the meeting computer or from your calls you paired spark device

* Requires hybrid calendar services

MX800

1 2 3 From the Activity • Create the Meeting invite and auto Participants can join the meeting by Menu click on the populate the meeting information or clicking on the URL or by dialing into the Meetings button * • Copy the information to send out the invite SIP URI from a video endpoint

Corporate Network Hybrid Media Node Cascade Link Cisco Collaboration Cloud

• Optimizes media quality and Internet Cisco Spark registered bandwidth utilization devices and Cisco Spark app • Media stays local for on-net attendees

• Automatic overflow to cloud if local capacity is full Overflow: Cisco Spark registered devices, Cisco Spark app • Dashboard & metrics

Corporate Network Hybrid Media Node Cascade Link Cisco Collaboration Cloud

Overflow: Cisco Spark registered standards based devices and Cisco SIP endpoints and Spark app Cisco WebEx, standards based Cisco Spark app, SIP clients or Skype for Business

On-premise registered Cisco and 3rd-party Overflow: Cisco Spark registered standards based SIP endpoints and standards Cisco Spark registered devices, Cisco Spark app based SIP clients devices, and any standard based SIP/H.323 endpoints PSOCOL-1005 © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public 29 Personal Room via Cisco Spark

Skype for Business Cisco Spark provides your own virtual meeting room in the cloud ⌘

DX80

⌘ Q3CY17

• Introduction

• The Spark Platform

• Cisco Spark Meetings

• Cisco Spark Messaging

• Cisco Spark Calling

• Spark Hybrid Services

• Spark Flex Plan

• Takeaway Cisco Spark Messaging 1:1 and team persistent messaging & content

Business Messaging One-to-one & team persistent messaging Easy to find content, everything in context In-app whiteboarding Secure - always on encryption Mobile, desktop, web app Easy to schedule/join meetings or make calls Integrate with existing business processes

Simple to connect View all your teams Follow everything Keep track start a conversation or create a together in one space see what teams are up to watch conversations across team by adding names or e-mail (org, project, topic teams) join discussions, ask questions all your teams in one place

Search Flag @Mention Filter Whiteboard find key information, pin messages for later get someone's attention or zero-in on relevant Draw and create with content, people, teams, viewing/action see when you are information (e.g. mentions, team members from any spaces mentioned flags, unread messages) device, anywhere

• Introduction

• The Spark Platform

• Cisco Spark Meetings

• Cisco Spark Messaging

• Cisco Spark Calling

• Spark Hybrid Services

• Spark Flex Plan

• Takeaway Cisco Spark Calling Cloud-based phone system1

1 The Cisco Spark service doesn’t include PSTN services. Customers need to purchase PSTN services from a 3rd party provider. For the complete Cisco Spark service, Cisco preferred media provider ecosystem partners can provide PSTN local, long-distance, and direct-inward- dial services. Existing Cisco UC customers will use Cisco Spark Hybrid Services to connect on-premises call capabilities to Cisco Spark capabilities in the cloud.

Cloud-based phone system HD voice & video calls Optimized PBX feature set (incl. E911) Cisco Spark app as softphone + choice of endpoints Make/receive calls across entire Cisco Spark service Simple provisioning Cisco Spark App (Mobile)(Desk) Cisco Endpoints PSTN connectivity provided (per user charge) (Desk) PSTN services provided by Cisco Media Partners

* Currently only supports US dial plan PSOCOL-1005 © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public 38 Spark Calling Features Telephony Mobility Administration • End User Self Care • Audio, Video, PSTN1 calling • Lobby Phones • Cisco Spark app is an • Customer and Partner Admin • Directory and URI dialing • Do not Disturb “extension” of the desk portal • Call Forward and Transfer • Speed Dials with phone • Customer Bulk Provisioning • Hold/Resume with Video BLF • Answer calls on desk • Ad-hoc Conferencing • Phone Favorites phone or with the app • Partner Media Provider provisioning portal and PSTN • Class of Service • Voicemail • Use the app to control the (with relay to email) desk phone provisioning status • Shared and Multiple Lines • Auto-attendant • Single Number Reach • Customer and partner • Multiple calls per line • Hunt Groups • The Cisco Spark app is the analytics • Variable length extensions • Time of day routing single soft-client for voice, • Network Quality tool • Key Expansion Module • E911 video, meetings, & • External Health Portal messaging 1 The Cisco Spark service doesn’t include PSTN services.• CustomersCompany need to purchaseCaller PSTN ID status.ciscospark.com services from a 3rd party provider. • Intelligent Proximity For the complete Cisco Spark service, Cisco preferred media provider ecosystem partners can • Support and feedback provide PSTN local, long-distance, and direct-inward-dial services. Existing Cisco UC customers will use Cisco Spark Hybrid Services to connect on-premises call • Instant (Zero Touch) through Spark App and capabilities to Cisco Spark capabilities in the cloud. Meetings support.ciscospark.com

Cisco Unified Communications Manager - Business Edition - Cisco HCS

• Introduction

• The Spark Platform

• Cisco Spark Meetings

• Cisco Spark Messaging

• Cisco Spark Calling

• Spark Hybrid Services

• Spark Flex Plan

• Takeaway Hybrid Services Cloud Integration

WebEx Messenger

Directory Calendar Call Future Media KMS

Edge

platform Windows

Microsoft AD Exchange/Office 365 Cisco UCM* Future ? Hybrid Media⌘ Hybrid Security⌘

? BRKCOL-1120 BRKCOL-2030

⌘ BRKCOL-2607 Includes Business Edition, or HCS Q3CY17

Hybrid Call Service

Hybrid Calendar Service

Hybrid Directory Service Existing Services

Hybrid Media Service

Extending value by connecting on-premises and cloud services

Challenge • How to unify the experience between cloud and on-premises capabilities

Solution • Cisco Spark aware of all calls across your Cisco UC system • Enables variety of seamless functionality for users

Unified call history Document sharing Conversation thread

Challenge • Enabling any user to connect to any other user transparently regardless of whether on premise or cloud

Solution • Cisco Spark works with your existing Cisco call control • To the user, they appear as one system.

Unified CM and HCS

Challenge • Scheduling meetings is still a chore • Productivity stops when the meeting is scheduled • Scheduling meetings on a mobile device

Solution • @spark in Outlook location field automatically creates a space and adds the meeting join info to the body of invite @spark • @webex in the Outlook location line automatically creates a WebEx meeting and adds the WebEx info to the body of invite @webex

Easy Scheduling on Mobile Devices – no laptop or Outlook plugins needed Productivity starts before a meeting – message and share content in Cisco Spark

Challenge • No common directory for cloud and premises • Timely directory updates to meet security & regulatory requirements

Solution • Extend directory contacts to Cisco Spark • Sync Microsoft Active Directory on premises with Cisco common identity in the cloud • Automatically creates, updates and deletes users

Removes burden on IT administrators Provides directory accuracy and consistency for Cisco Spark users - know who you are talking to

CONTROL • Media stays local for on-premises

MEDIA NODES Cisco Spark meeting attendees

CISCO SPARKPLATFORM CISCO • Automatic overflow to cloud if local capacity is full

MEDIA • Optimizes media quality and NODES

PREMISE Internet bandwidth utilization for ON local users when in a Cisco Spark

meeting ENDPOINTS

• Introduction

• The Spark Platform

• Cisco Spark Meetings

• Cisco Spark Messaging

• Cisco Spark Calling

• Spark Hybrid Services

• Spark Flex Plan

• Takeaway What is Cisco Spark Flex Plan?

Subscription Cloud and Premises Flexibility

Easy OpEx purchasing Simplifying transitions: Separates buying Industry-leading from deploying Premises to Cloud

Message Meetings Call

Basic Advanced

OR OR Cisco WebEx® Cisco Spark™ Messaging Cisco Spark OR Meetings Cisco Spark Call Hosted (HCS) Cisco Unified Communications Manager Meeting Server & BE6000 Cloud Cloud, Premises Cloud, Premises and Hosted

Employee Count Active User Shared Meetings

For all knowledge workers Buy what you use Get started with video meetings

Meetings, Messaging and Calling Meetings and Messaging Meetings and Messaging

Purchasing Flexibility

Simple Secure Complete Open

The most complete Simple subscription and app- End-to-end Digitize your cloud and premises centric intuitive experience encryption of all business with APIs, service data and content integrations, and bots

Want to Learn More About Spark ?

Session Title Session Information

Cisco Spark Flex Plan: Simple Purchasing, Flexible Deployment PSOCOL-1004

See Cisco Spark in Extending the Collaboration Eco-System using Spark APIs for Non- BRKCOL-2175 Developers action – visit us @ Collaboration Village Understanding Cloud and Hybrid Cloud Collaboration Deployment BRKCOL-2607 in World of Solutions Cisco Spark Hybrid Media Node BRKCOL-1120

Cisco Meetings and Messaging Apps (Jabber, WebEx, Cisco Spark) PSOCOL-1007

Spark Call - Extending Spark with Business-Class Communications BRKCOL-2235

Spark Clients and Cloud Security – On Premise Hybrid Data Services BRKCOL-2030 explained

Cisco Spark Hybrid Services Architectural Design BRKCOL-2202

Getting started with Cisco Spark Board PSOCOL-2006

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