Consent Contact numbers for hospital Before the therapist assesses you they physiotherapy departments will ask for your permission.

Following assessment you will be given & Penrhos Stanley Hospital, Holyhead Physiotherapy verbal information about appropriate 01407 766047 treatment options including possible Ysbyty Gwynedd, Bangor Out-patient Service benefits and any risks, so that you can 01248 384100 Appointments make an informed decision of what you Ysbyty Alltwen, Porthmadog want to do. 01776 510038 Dolgellau Hospital, Dolgellau If, at any stage of assessment or 01341 424856 treatment you feel uncomfortable or unsure about the intervention offered, Conwy & you are free to say no, or to ask for Email - BCU.physio-central@.nhs.uk more information before you make up Llandudno Hospital, Llandudno 01492 862309 your mind. Bay Hospital, Colwyn Bay 01492 807519 You can also ask for a chaperone if you Royal Alexandra Hospital, Rhyl wish. 01745 448788 ext 6113/6114/6116 Ruthin Hospital, Ruthin You may be asked to sign a form to 01824 728640 Introduction consent to certain treatments such as manipulation or acupuncture. & This leaflet contains important Email - [email protected] information about your Wrexham Hospital, Wrexham physiotherapy appointment. Our aim is to provide an excellent 01978 72 7769/5408/5409 Deeside Hospital, Deeside physiotherapy service. We welcome 01244 834910 Please take a few minutes to read your comments and suggestions. Mold Hospital, Mold it. 01352 706701 Holywell Hospital, Holywell 01352 71836

Aug 2017

• Reading glasses (if you need them)

What is physiotherapy? What to wear Appointments Physiotherapy uses a range of physical You will need to wear loose fitting As far as possible, appointments will treatments (such as exercise and clothing so that we can assess the be offered at times that are manipulation) to restore function and affected area. Please bring or wear convenient to you. shorts or a skirt for lower limb problems movement in the body. Parking at some departments can be and a vest top for upper limb or neck. problematic so please arrive in plenty Initial Assessment For back assessments you will need to undress to your underwear. of time for your appointment. On your first appointment you will be seen by a member of the Physiotherapy Please note that as we give individual Team. Patients under the age of 16 appointment times it may not be Patients under the age of 16 must be possible to see you if you arrive late The therapist will discuss with you the accompanied by a parent or guardian. for your appointment. reason for your referral. They will then undertake a thorough assessment, Upon arrival….. What if I am unable to attend? which will take between 30 minutes and We realise that cancellations are 1 hour depending on the condition. Please report to reception and take a seat in the waiting area. sometimes unavoidable but please You will be asked questions about how give at least 24 hours notice to allow your problem affects you as well as your Please inform staff on arrival if you us to offer your appointment to general health and lifestyle. This will be have any electrical implants eg another patient. followed by a physical examination in pacemakers or cochlear implants. If you fail to attend without prior order to determine what might be We endeavour to see all patients within notification or cancel two consecutive responsible for producing your 10 minutes of their appointment time. If appointments you will be discharged symptoms. for any reason you have waited more from physiotherapy, back to the care At the end of the assessment, the than 10 minutes after your appointment of your GP. Only in exceptional physiotherapist will explain their findings time, please inform a member of staff. circumstances will you be offered with you and discuss a proposed plan of another appointment. action including the need for any further What will my treatment involve? appointments. Every opportunity will be The physiotherapist will agree Please see the relevant contact given for you to ask questions. acceptable goals with you and discuss numbers and email addresses the most appropriate action to take. This overleaf. What to bring with you: may be advice and home exercises, a • A list of any medications you are period of treatment in the department or taking referral to another service.