NETVIGATOR Broadband Service Guide

NETVIGATOR Broadband Service Guide - PT About this Service Guide: This NETVIGATOR Broadband Service Guide provides further information relating to NETVIGATOR Services (which includes NETVIGATOR Broadband and Fiber-to-the-Home Broadband Services), the Service Plans and options in your NETVIGATOR Application. Please read this Service Guide carefully as the Service entitlements, eligibility criteria and other important information applies to the Services and now TV services, MOOV.hk Services, now Sports Online or MEDIA.now.com.hk services you may additionally subscribe under your NETVIGATOR Application. All capitalized terms used in this Service Guide shall have the same meanings ascribed to them in the General Conditions and the applicable Special Conditions, unless the context may otherwise require or unless speci ed otherwise in this Service Guide. PART I Important Information one day in advance through online account management at the respective New services or New Media services are unavailable at your new address or it is not possible Service Providers (only applicable to the service subscribed to in your Media services' websites or our customer hotline 1000. However, if you terminate for us to provide such Services using our reasonable endeavours to do so, we may not NETVIGATOR Application) your NETVIGATOR Services, all other now TV services, extra Services, New charge you the Early Termination Charge for the Services and/or, now TV services ■ Hong Kong Telecommunications (HKT) Limited ("HKT") provides all Media services and extra premiums (as the case may be) under your NETVIGATOR and/or New Media service (as the case may be) if you choose to end the Services and/ telecommunications Services (other than PCCW-HKT mobile service) upon the terms Application are non-severable services and will also be terminated at the same time. or, now TV services and/or New Media service. However, we may charge you other of your Application, this Service Guide, the General Conditions of Telecommunications You will need to make a separate arrangement with the relevant Service Provider(s) if Cancellation Charges (if any). If the Services is terminated, your now TV services and/ Service (Consumer Customers) (available at www.hkt.com/Terms+of+Use) ("General the provision of the relevant service(s) is/are required. You are required to pay us the or New Media services may also be terminated at the same time. Conditions") and the applicable special conditions (if any). The Special Conditions Early Termination Charge if you terminate a Service during your Total Commitment ■ MODEM SHARING WITH OTHER PCCW / HKT SERVICES: If the same modem is of Netvigator Broadband Service for Consumer Customer are available at http:// Period and other Cancellation Charges (if any) speci ed for all such Services, now TV shared between your NETVIGATOR Services/now TV services/eye Communication cs.netvigator.com/tnc_e.html. HKT provides certain non-telecommunication Services services, New Media services, extra Services and extra premiums (as applicable) and Services/PCCW Home EasyWatch Services, and if your now TV services/eye (including F-Secure Safe Anywhere Services) upon the terms of your Application, this any prepayment will not be refunded to you. You may contact our Customer Service Communication Services/PCCW Home EasyWatch Services are terminated or Service Guide, and HKT General Conditions of Service (available at http://cs.netvigator. Hotline to obtain the termination request form for the Services, now TV services, New suspended for whatever reasons, you shall contact our Customer Service Hotline to com/tnc_e.html) and the applicable special conditions (if any). The Special Conditions of Media services, extra Services and extra premiums you wish to terminate. Please refer continue using your NETVIGATOR Services. If you do not do so, your NETVIGATOR F-Secure Safe Anywhere Services are available at http://cs.netvigator.com/tnc_e.html. to Clause 13.3 of the General Conditions and Clause 12 of the now TV services Terms Services will be suspended simultaneously on the effective date of termination of your HKT also provides uHub Services (a non-telecommunication service) upon the terms and Conditions for details. now TV services/eye Communication Services/PCCW Home EasyWatch Services of your Application, this Service Guide, the General Conditions of uHub Service and ■ WHAT HAPPENS WHEN THE COMMITMENT PERIOD OF A SERVICE ENDS?: At without prior notice while you remain responsible for the relevant Charges. When you the Special Conditions of uHub Service (both available at www.uhub.com). HKT also the end of the Commitment Period of the Services, New Media services or now TV are using a Netvigator modem for more than one service using the same transmission provides PCCW eBill Service upon the PCCW eBill Service Terms and Conditions of services, if (a) we are unable to contact you; (b) you do not contact us; or (c) you are bandwidth or path and the combined bandwidth requirements of the services are higher Use, available at ebill.pccw.com. undecided as to whether to renew your existing Contract, we will continue to provide the than the transmission bandwidth you have subscribed to, the bandwidth available when ■ PCCW Mobile HK Limited provides PCCW-HKT mobile service upon the terms of your Services, New Media services or now TV services or any extra services to you under using the NETVIGATOR Services will be reduced. Application, this Service Guide, and the General Conditions and the Special Conditions the existing Contract on a month to month basis subject to payment of the Charges ■ WHAT IS BANDWIDTH SPECIFICATIONS?: Bandwidth Specification refers to of PCCW-HKT mobile service for Consumer Customers, available at http://www. on a Month-To-Month Rate after the Commitment Period speci ed for the Services, network speci cations of the subscribed Services for the broadband line connected pccwmobile.com/specialconditions_e. New Media services or now TV services in the existing Contract until you cancel the from the modem at your premises to the rst piece of network equipment or central ■ PCCW Media Limited provides now TV services under your NETVIGATOR Services or now TV services by giving us at least 30 days' advance written notice office of the NETVIGATOR network. For Basic Plan, bandwidth specifications of Application upon the terms of such Application, this Service Guide, and the now (in the case of New Media service, at least 1 day's advance notice.). You may refer 1.5M, 3M, 6M, 8M, 18M, 30M and 100M listed on your Application correspond to a TV Terms and Conditions (available at http://nowtv.now.com). PCCW Media Limited to Clauses 23.6 and 23.7 of the General Conditions and Clauses 22.6 and 22.7 of the maximum dedicated downstream bandwidth of 1.5Mbps/ 3Mbps/ 6Mbps / 8Mbps / provides MOOV.hk services upon the MOOV.hk Terms and Conditions, available at now TV services Terms and Conditions for details. 18Mbps / 30Mbps / 100Mbps and maximum dedicated upstream bandwidth of 640Kbps http://moov.hk. PCCW Media Limited provides MEDIA.now.com.hk services upon your ■ CAN I EXTEND THE COMMITMENT PERIOD?: You can extend the Commitment / 640Kbps / 640Kbps / 800Kbps/ 1Mbps / 10Mbps / 30Mbps respectively. For Fiber-to- Application, this Service Guide and the Media Terms and Conditions, available at http:// Period of the Services, New Media services or now TV services by agreeing to an the-Home Plans, bandwidth specifications of 100M, 200M, 300M, 500M and 1000M media.now.com.hk. PCCW Media Limited provides now Sports Online services upon additional Commitment Period. You can also agree to replace the Contract with another correspond to a maximum upstream and downstream bandwidth of 100Mbps / 200Mbps your Application, this Service Guide and the now Sports Online Terms and Conditions, new Contract upon expiry of the Commitment Period of the Services, New Media / 300Mbps / 500Mbps / 1000Mbps respectively. The actual speed you experience using available at http://now.com.hk/nowsports. For easy reading, we may also refer to services or now TV services. the Services will be less than the network speci cations and affected by your device, MOOV.hk services, MEDIA.now.com.hk services and now Sports Online Services as ■ WHICH CONTRACT TERMS OF A SERVICE CAN BE CHANGED?: We can change technology, network and software used, network con guration and coverage, usage "New Media services" in this Service Guide. all terms and conditions of the Services, now TV services, New Media services or extra levels, international bandwidth and extraneous factors. ■ ■Hong H KoKngT TCelecommunicationsSP Limited pr (HKT)ovide Limiteds and m wwwana.netvigatorges "M.comy HKT Customer Service" portal as your service by publishing the changes online at the websites listed in Part III of this Service CHARGES: If you have committed to a Commitment Period, in addition to any usage PO Boxag 320en tGPO up oHongn th Keong Te r m Tels +852and 2888Con 2888ditio n sF axo f+852 "My 2877 HK 8877T Customer Service" Portal (available Guide or by other means designated by us. Other than for New Media services, if we based charge (if applicable), you will be charged the Monthly Rate within Commitment at https://cs.hkt.com). "My HKT" account allows you to manage some of your service(s) believe that the change causes you material disadvantage or will result in an increase Period for the Services during the Commitment Period. If you have not committed to a subscribed with the relevant member(s) of the HKT Group or the PCCW Group (such as in your charges for the Services (other than IDD or roaming services), we shall give you Commitment Period or if your Commitment Period has expired and not been extended NETVIGATOR, xed line / eye, PCCW-HKT mobile, and/or now TV services) through at least 30 days' prior notice. Other than for New Media services, you have the right or renewed, you will be charged at the prevailing Month-To-Month Rate. We will also a single login at "My HKT Customer Service" website (http://cs.hkt.com) and "My HKT" to terminate your Contract in certain circumstances without incurring any charges in charge you other charges listed in your Application and this Service Guide when App (collectively, "Portal"), as well as HKT CSP Limited to register and manage your respect of that termination (other than incidental costs) when we increase Charges and applicable. "My HKT" account on the Portal as your agent, subject to the applicable terms and change terms and conditions of a Service by giving not more than 15 days' notice prior ■ BILLING: You may receive separate bills for the bundled Services at different dates. conditions. to the change coming into effect. Please refer Clause 22.4 of the General Conditions ■ PREPAYMENT: In some cases, we may require you to make a prepayment. If you Things You Need to Know and Clause 21.4 of the now TV services Terms and Conditions for details. are required to make a prepayment, we will specify the same in your Application and ■ NETVIGATOR APPLICATION: When processing your NETVIGATOR Application and ■ RETURNING EQUIPMENT TO US WHEN A SERVICE TERMINATES?: Unless we Service Guide. Prepayment will be refunded to you as speci ed in the Service Guide, your Application contains any missing or incorrectly entered charges that are payable by tell you otherwise, you are required to return our Service provisioning Equipment in if no refund is speci ed, it will be offset against your Charges during the Commitment you, your selected options in a Service Plan in your Application is not offered by us as good working condition as soon as possible after termination of the Service to the Period. Prepayment will not be refunded to you if you terminate the NETVIGATOR speci ed in this Service Guide or there are any other discrepancies, then our customer address that we inform you at the time you terminate a Service. Please refer to details Service, extra services or extra premiums before the Commitment Period ends. service will contact you as soon as practicable to rectify such discrepancies and we will as contained in the termination request form completed upon your termination request. ■ DEPOSITS: You shall be responsible for all charges under this Contract. Deposits resume processing your Application when all discrepancies have been recti ed. If you fail to return such Service provisioning Equipment, you shall pay us upon demand paid by you will be jointly held by all our service providers who provide services to you. ■ BROADBAND LINE INSTALLATION DEMARCATION: Broadband service installation the Lost or Replacement Equipment Charge. Deposits paid in relation to a service provided by one service provider may be used to refers to the connection of broadband line to the rst landing broadband socket only ■ MOVING HOME?: If you move your home and our Services or now TV services are pay outstanding Charges in relation to another service provided by the same or another within the customer's premises as determined at the sole discretion by HKT. already available at your new residential address or we can provide the Services at service provider within the PCCW group companies or used to settle the outstanding ■ NETVIGATOR SERVICE INSTALLATION: You must allow installation of the that address using our reasonable endeavours to do so, we will continue to provide amount of any payment for those services. Any remaining deposits will be refunded NETVIGATOR Services to be carried out and completed at the Service Installation you those Services if you wish us to do so and you pay all applicable charges. You to you when all charges are paid at the end of this Contract or at the end of your Address within 21 days of the date of your Application. Otherwise, we reserve the right will need to call us to determine the Installation Service Fee or Activation Service Fee subscription to relevant service. Please refer to Clause 13.5 of the General Conditions to cancel your NETVIGATOR Application and to charge you an Order Cancellation payable when you move (the amount payable will depend on your new address). If for details. Administration Fee of HK$100. you move our Services or now TV services out of Public Housing / Home Ownership ■ NEW MEDIA SERVICES: The quality of any New Media services is dependent on ■ CAN I TERMINATE A SERVICE?: You can terminate any Services or now TV Scheme / Sandwich Class Scheme estate ("Public Housing") within the Commitment the quality of your internet connection, bandwidth/network quality and stability. Your services by giving us not less than 30 days' prior notice by submitting a completed Period, the Charges will be changed to the current Charges for the same Services at personal computers and/or smartphones must meet the basic system requirements as termination request form at our shops. You can terminate any New Media services private housing from your Services relocation effective date. If our Services or now TV set out in the service websites. PART II NETVIGATOR Application ■ Commitment Period: This is the Commitment Period as SECTION C SERVICE PLAN and NETVIGATOR Supplementary Service Guide for details, if SECTION A CUSTOMER DETAILS specified in the Application which you agree to subscribe to NETVIGATOR SERVICES applicable. ■ Service Installation Address: The Service installation address NETVIGATOR Service and this automatically applies to the ➤ Special Terms and Conditions: Special Conditions of Service Description / Entitlements: will be used by us as the correspondence address. If your Extra Services, premiums and/or now TV services selected NETVIGATOR Services for Consumer Customers, available at uHub Services: Customer who completes registration of the uHub correspondence address is different from the Service installation under your NETVIGATOR Application (unless otherwise http://cs.netvigator.com/tnc_e.html. All Service Plans allow for Services via http://www.uhub.com within 3 months after the service address, please update it at cs.netvigator.com. speci ed in the Application.) This does not apply to unlimited data use each month and include the provision of the installation of his/her NETVIGATOR Services will be entitled to ■ NETVIGATOR Broadband Login ID and E-mail Address New Media services unless you have subscribed to a contract Equipment including the modem, cables and associated equipment. 10GB storage on uHub. Registration after that 3-month period will Registration: Your Login ID & E-mail Address is limited to plan as indicated in your Application. The Commitment Period The Monthly Rate within Commitment Period may be different entitle Customer to HKT's prevailing uHub basic storage capacity. 2 to 15 lower case alphanumeric characters. Please fill in commences on the Commencement Date. from the list price due to promotional offer available at the time of If the NETVIGATOR Services are terminated by Customer or HKT capital letters for ease of recognition. The rst character must ■ Target Installation Date: This is the target date which we will your Application. Month-To-Month Rate, applicable after expiry for whatever reason, Customer's uHub storage entitlement will be be selected from the letters A-Z. If your preferred Login ID(s) conduct installation of the NETVIGATOR Service or now TV of your Commitment Period will be at our prevailing rates. For terminated or downgraded as determined by HKT. is/are not available, we will assign a Login ID that is similar to service at the Service installation address and may be subject details, please refer to our website www.netvigator.com/eng/pages. Basic Plan (with Commitment Period): your preferred choice. If you have applied for any New Media to change. The Target Installation Date is also the Target php?url=lp_private). The rates are subject to change and HKT's Service Description / Entitlements: services, this will be your login ID for such service(s); if you have Commencement Date unless a different Target Commencement decision shall be nal. ■ NETVIGATOR Services. not provided us with an email address, we will use this email Date is speci ed in the Application. ➤ Service Entitlements and Eligibility: Service entitlements Fiber-to-the-Home Plan (with Commitment Period): address as your contact email address. ■ Target Commencement Date: This is the target date on which to NETVIGATOR Services and eligibility for selecting the premiums Service Description / Entitlements: NETVIGATOR Service or now TV service will commence at the of the Premium Packages and Extra Premiums under different ■ SECTION B CONTRACT TERM Fiber-to-the-Home Services. Service installation address and may be subject to change. Service Plan vary. Please refer to your NETVIGATOR Application ■ F-Secure Safe Anywhere (1-Key) Services: HKT will charge a

Hong Kong Telecommunications (HKT) Limited www.netvigator.com PO Box 320 GPO Hong Kong Tel +852 2888 2888 Fax +852 2877 8877 NETVIGATOR Broadband Service Guide 02012014E-VIP Page 1 of 2 © 2014 Hong Kong Telecommunications (HKT) Limited month-to-month rate of HK$28 after expiry of the Commitment of NETVIGATOR Services. You should back up your data before 1. One Belkin AC1200 router with 802.11g WiFi. The network viewed on now player; through any PC or mobile device (but Period of Customer's Fiber-to-the-Home Services. HKT reserves your uHub storage is downgraded or terminated and your les are speci cation of the Belkin AC1200: wired network speci cation : not simultaneously). the right to withdraw any unused license key at any time 6 deleted. Max 1000Mbps, and; wireless network speci cation : 867Mbps SECTION F NEW MEDIA SERVICES months after completion of the service installation of Customer's Service Description / Entitlements: for 5Ghz (802.11ac) / 300Mbps for 5Ghz (802.11n) / 300Mbps for ■ MOOV.hk – MOOV Unlimited: NETVIGATOR Services. Upgraded uHub storage to 25GB 2.4Ghz(802.11n). Terms and Conditions: MOOV.hk Terms and Conditions, available Monthly Plan (without Commitment Period): uHub upgraded to 50GB: 2. Cables and associated equipment. at http://moov.hk. Service Description / Entitlements: Your uHub storage entitlement only applies during your subscription ■ NETVIGATOR service and Home Networking Wireless Service ■ Service Description / Entitlements: NETVIGATOR Services or Fiber-to-the-Home Services. of NETVIGATOR Services. You should back up your data before Pack (lite) must be installed in the same address. ■ MOOV.hk online digital music service (only available for use in ■ Customer may select a bandwidth speci cation of 100M, 8M, 6M, your uHub storage is downgraded or terminated and your les are Eligibility: ■ Hong Kong). 3M or 1.5M. deleted. Customers must subscribe to selected Fiber-to-the-Home Plan ■ Up to 1 free MP3 download per month until further notice from us SECTION D EXTRA SERVICES Service Description / Entitlements: for a 24-month Commitment Period. (subject to MOOV.hk Terms and Conditions). For the avoidance ■ Upgrade uHub storage to 50GB ■ Not available for Pre-installation option. Wireless Broadband ■ ■ of doubt, you are not entitled to any Free MP3 Download while Home Wireless Service (Basic Plan): This is a yearly plan that customer will be charged the annual fee If customer subscribes to the Home Networking Wireless Service your monthly charges are waived. for every 12-mths. Pack (lite), he cannot subscribe to the Home Wireless Service ■ Service Description / Entitlements: ■ Charges for the first month may be waived for first time ■ Home Wireless Service The annual fee is not refundable if customer has decided to (Fiber-to-the-Home Plan). customers of MOOV.hk. ■ Provision of equipment during the contract term: terminate the service. F-Secure Safe Anywhere Service Plan: MEDIA.now.com.hk – MEDIA Unlimited: 1. (a) One FE router with 802.11g Wi-Fi (wired network uHub SuperPack (Basic Plan) ➤ Special Terms and Conditions: Special Conditions of F-Secure Terms and Conditions: MEDIA Terms and Conditions, available at speci cation: 16Mbps / wireless network speci cation: 54Mbps Service Description / Entitlements: Safe Anywhere Service, available at http://cs.netvigator.com/tnc_ http://media.now.com.hk. uHub SuperPack includes: e.html. for 2.4Ghz) (applicable to 3M/6M/8M/18M users); or ■ Service Description / Entitlements: (b) One FE router with 802.11n Wi-Fi (wired network 25G uHub storage Service Description / Entitlements: ■ MEDIA.now.com.hk online entertainment service (only available ■ PCCW-HKT Wi-Fi Single Device Plan ■ License key for F-Secure Safe Anywhere software (features speci cation: 90Mbps / wireless network speci cation: 300Mbps ■ for use in Hong Kong). for 2.4Ghz) (applicable to 30M or above users). Home Wireless Service – Basic Plan (See above) include (1) Computer security such as anti-spam, browsing ■ Charges for the first month may be waived for first time 2. Cables and associated equipment. uHub SuperPack (Fiber-to-the-Home Plan) protection and anti virus, (2) Parental Control). customers of media.now.com.hk. ■ First time installation and equipment delivery fee waived. Service Description / Entitlements: Eligibility: now Sports Online: uHub SuperPack includes: ■ When customer subscribes new or change F-Secure Safe Eligibility: ■ ➤ Special Terms and Conditions: now Sports Online Terms and ■ 25G uHub storage Anywhere service plan, a new 12/24 months contract for all Basic Plan customer with bandwidth speci cation 3M / 6M / 8M / ■ Conditions, available for download at http://now.com.hk/nowsports. 18M / 30M or above PCCW-HKT Wi-Fi Single Device Plan license key(s) subscribed will be applied. ■ ■ Service Description / Entitlements: ■ NETVIGATOR Home Wireless Service Not available for Pre-installation option. ■ Customer must subscribe to Basic Plan for a 12/24-month ■ now Sports Online provides different kinds of sports Commitment Period in order to be eligible for the HK$18 Home Wireless Service – Fiber-to-the-Home Plan (See above) SECTION E now TV SERVICES BUNDLE programmes (only available for use in Hong Kong). Commitment Period rate. Network Speci cation: The network speci cation applies to the Eligibility: ■ Certain programmes broadcast on Sports TV channels router supplied. The actual speed enjoyed by a customer will be now ■ Not available for Pre-installation option. ■ Customer must subscribe to NETVIGATOR Service with may not be available on now Sports Online due to broadcast Home Wireless Service (Fiber-to-the-Home Plan): less than the network speci cations and will be affected by many dedicated bandwidth of at least 3M. rights limitations. factors including network speci cation of your router, the network Service Description / Entitlements: ■ For the "Family Pack" and "Supreme Pack", customer must Eligibility: ■ Home Wireless Service speci cation of your service, the lay-out of your Service Installation subscribe to NETVIGATOR Service with dedicated bandwidth ■ Customer must subscribe to now Sports Online for at least ■ Provision of the Equipment during the contract term: Address, device used, technology, network and software used, of at least 3M for a 24-month Commitment Period. 18-month Commitment Period. network con guration and coverage, international bandwidth, other 1. One GE router with 802.11n Wi-Fi (wired network speci cation: ■ "The Starter Pack", "Entertainment Pack", "Channel Bundle", ■ Customer must maintain NETVIGATOR Broadband subscription 700Mbps / wireless network speci cation: 300Mbps for 2.4Ghz) possible Wi-Fi interference and extraneous factors. "Super Sports Pack with now Super 4 Entertainment Pack"", or NETVIGATOR Broadband and now TV Mega Sports Pack 2. Cables and associated equipment. Home Networking Wireless Service Pack: "Family Pack", "Supreme Pack" and "Sports Channel - now subscription as indicated in the NETVIGATOR Application. ■ First time installation and equipment delivery fee waived. Service Description / Entitlements: 621" have the same Commitment Period and commence on the ■ Home Networking Wireless Service SECTION G ADDITIONAL CHARGES FOR Eligibility: ■ same Commencement Date, as Customer's subscription to the NETVIGATOR SERVICES ■ Dedicated to Fiber-to-the-Home customer. 100GB uHub storage NETVIGATOR Service. ■ Belkin AC1200 Dual Band Router Installation Service Fee: ■ Customer must subscribe to Upgrade Pack/ Fiber-To-The Home ■ At the end of the Commitment Period of your subscription to the ■ 2 Belkin Range Extenders This charge will be imposed when the infrastructure of the Service Plan for a 12/24-month Commitment Period in order to be eligible ■ now TV services Bundle, the now TV services Bundle will has not been installed at your address for our immediate provision for the HK$58 Commitment Period rate. Onsite equipment repairing / replacement service during contract continue to be provided to you at the same monthly charges, on ■ period. of the Services (even though it may be available in the building) or Not available for Pre-installation option. ■ a month to month basis. when there has not been a subscriber to the NETVIGATOR Services Free onsite and remote technical support during contract period. ■ Home Networking Wireless Service: ■ Not available for Pre-installation option. at your address. Any third party contractor fees required in order Service Description / Entitlements: Free 24 hours hotline support during contract period. "Starter Pack" and "Entertainment Pack": ■ No maintenance and no on-site after-care support will be to install the Services will be payable by you and are not included ■ Home Networking Wireless Service. Service Description / Entitlements: in this charge. In the event that HKT commences work on the ■ provided after contract commitment period. ■ Provision of the Equipment during the Commitment Period: ■ Customer can enjoy a "Starter Pack" and an "Entertainment installation of your broadband line and you subsequently terminate 1. One GE router with wired network speci cation: Provision of equipment during the contract term: Pack" of TV services channels; and monthly rental fee 1. One Belkin AC1200 router with 802.11g WiFi. The network now the NETVIGATOR Services prior to completion of such installation Max 1000Mbps and wireless network speci cation: 867Mbps for waiver for decoder box. works, this charge will remain to be payable by you in full. 5Ghz (802.11ac) / 300Mbps for 5Ghz (802.11n) / 300Mbps for speci cation of the Belkin AC1200: wired network speci cation: "Channel Bundle", "Super Sports Pack with Max 1000Mbps, and; wireless network speci cation : 867Mbps now Activation Service Fee: 2.4Ghz(802.11n). Super 4 Entertainment Pack", "Family Pack" and This charge will be imposed when the infrastructure of the Services 2. Cables and associated equipment. for 5Ghz (802.11ac) / 300Mbps for 5Ghz (802.11n) / 300Mbps for "Supreme Pack": 2.4Ghz(802.11n). has already been installed at your address for our immediate ■ First time installation and equipment delivery fee waived within Service Description / Entitlements: 2. Cables and associated equipment. ■ provision of the Services and there has been a previous subscriber Commitment Period. ■ Customer may select a "Channel Bundle" (which may comprise to the NETVIGATOR Services. This charge will be billed in the Eligibility: Customer can enjoy one-time free Wireless Networking setup 1 channel, 2 channels or 3 channels), "Super Sports Pack with service within contract period upon external relocation to new rst bill upon completion of the Services activation. Any third party ■ Dedicated to NETVIGATOR Broadband customer. Super 4 Entertainment Pack", "Family Pack" or "Supreme installation address. now contractor fees required in order to activate the Services will be Network Speci cation: The network speci cation applies to the ■ Pack"; and can enjoy monthly rental fee waiver for decoder box. NETVIGATOR service and Home Networking Wireless Service ■ payable by you and are not included in this charge. router supplied. The actual speed enjoyed by a customer will be Customer can only subscribe to one of the following: "Channel Our Services are dependant on the internal infrastructure at your less than the network speci cations and will be affected by many Pack must be installed in the same address. Bundle", "Super Sports Pack with Super 4 Entertainment Eligibility: now address being installed and ready for our immediate provision factors including network speci cation of your router, the network ■ Pack", "Family Pack" or "Supreme Pack". of service. If additional work is required within your premises in speci cation of your service, the lay-out of your Service Installation Customers must subscribe to selected Fiber-to-the-Home Plan ■ Only designated channels/programs can be viewed on for a 24-month Commitment Period. now order to be ready for our immediate provision of the Service, your Address, device used, technology, network and software used, ■ player. Please refer to the now player Terms and Conditions Installation Service Fee or Activation Service Fee (as the case may network con guration and coverage, international bandwidth, other Not available for Pre-installation option. (available for viewing at http://nowplayer.now.com/tnc). Please ■ If customer subscribes to the Home Networking Wireless Service be) will be increased by a further amount which will be quoted to you possible Wi-Fi interference and extraneous factors. note that your access to any programme, channel and/or content before any necessary works begin. Pack, he cannot subscribe to the Home Wireless Service (Fiber- on the player service can be terminated at anytime without PCCW-HKT Wi-Fi service: to-the-Home Plan). now For details of the Installation Service Fee or Activation Service Fee Single Device Plan: prior notice. The now player application can only be used on payable at your address or your new address if you are moving, Home Networking Wireless Service Pack (Lite) mobile devices with operation system versions of iOS 5.0 or ➤ Special Terms and Conditions: Special Conditions of PCCW- Service Description / Entitlements: please call our Customer Service Hotline at 1000. HKT Wi-Fi service for Consumer Customers, available at http:// ■ above and Android 2.3 or above. Home Networking Wireless Service ■ Early Termination Charge (also applicable to Extra Service, cs.netvigator.com/tnc_e.html. ■ PCCW Media Limited has signed an exclusive agreement to New Media services and now TV services Bundle): 100GB uHub storage broadcast the Barclays Premier League from 2013/2014 – Service Description / Entitlements: ■ Belkin AC1200 Dual Band Router Monthly Charge x (remaining months of the Commitment Period + ■ Unlimited usage of PCCW-HKT Wi-Fi service per device. ■ 2015/2016 for three seasons. Only subscribers to the Super Commitment Extension (if applicable)) Onsite equipment repairing / replacement service during contract Sports Pack can subscribe to CH620. Super Sports Pack Eligibility: period. Reconnection Charge: ■ subscribers can view CH 620 (if subscribed to), 621 and BPL Applicable to mobile devices / laptops that ful l the dedicated ■ Free onsite and remote technical support during contract period. HK$200 (applicable only if service has been suspended) system requirement. ■ Online on now player on a single registered PC or mobile Administrative Charges: Free 24 hours hotline support during contract period. device (by installing the player application or through http:// uHub Service: ■ No maintenance and no on-site after-care support will be now Charges for loss or replacement of Equipment can be viewed at uHub upgrade to 25GB nowplayer.now.com). This registered device can be changed http://www.netvigator.com/general_charges/eng provided after contract commitment period. only once per calendar month. CH631-637 and 660 can also be Your uHub storage entitlement only applies during your subscription ■ Provision of equipment during the contract term: Other Charges are listed in your Application. PART III OTHER INFORMATION NETVIGATOR Service: www.netvigator.com PCCW-HKT Wi-Fi service www.wi .pccw-hkt.com ■ NETVIGATOR CUSTOMER SERVICE: You may call our Consumer Service Hotline now TV services: www.now-tv.com F-Secure Safe Anywhere: fsecure.netvigator.com at 1000 or send your email to [email protected]. MOOV.hk: moov.hk uHub Service: www.uhub.com ■ OUR SERVICE WEBSITES: The following are websites of Services, now TV services Home Wireless Service: homewireless.netvigator.com now Sports Online: now.com.hk/nowsports and New Media services referred to in this Service Guide: MEDIA.now.com.hk: www.media.now.com.hk My HKT Customer Service Portal: http://cs.hkt.com