Documentary evidence required TaxiCard scheme You will qualify for membership of the How to get in From January 2018 TaxiCard scheme if you receive one of the following benefits and can provide formal touch with Nexus documentary evidence eg a relevant certificate, letter or notice: Online l High Rate Mobility Component of nexus.org.uk/contactus Disability Living Allowance l Registered Severely Visually By phone Impaired or Blind 0191 20 20 747 l Higher Rate Attendance Allowance 8.00am-6.00pm Monday to Friday l Personal Independence Payment (PIP) (The decision letter must show that you have scored a minimum of 8 points in the Mobility component under ‘Moving around’). What happens next? By post We will write to let you know whether your Customer Services application has been successful. If it has, Nexus we’ll send you a handbook with more Nexus House information about the scheme and which St James Boulevard taxi companies you can use, along with your new TaxiCard. NE1 4AX

If your application is not accepted we will In person return all of your documentation in the envelope which you provided with your Central Station Metro station application form. Haymarket Metro station North Shields Metro station South Shields 34-36 Fowler Street nexus.org.uk All our TravelShops are open Monday to Friday What is TaxiCard? How do you book a journey? Along with your completed application form you’ll also need to provide evidence/ The TaxiCard scheme can help people with You will need to ring one of our proof that you qualify to join the scheme - mobility difficulties travel independently. approved taxi companies (which will be see ‘Documentary evidence required’ listed in the ‘User handbook’ you receive overleaf. How does it work? with your card). Simply book your journey directly with them. You can only use one A colour passport photo, stamped You get issued with a card, the same size taxi company – the one which operates in addressed envelope and payment of a as a credit card, which will be credited the area you live in. small administration fee will also need to with an annual amount of £225. be supplied so that your application can You can book journeys in advance or just be processed. You can use your TaxiCard to pay towards before you travel, as long as the taxi your taxi fares with one of our approved company has a car available. Customer Services Team taxi companies. To request an application form or if you A flat fare of £3 is deducted from your How do you pay for each have any queries about the TaxiCard TaxiCard each time you travel, regardless journey? scheme, contact our Customer Services of the price of the journey (even if it is When you arrive at your destination you Team online or by phone using the less than £3*). However, if the taxi fare is contact details overleaf. more than £3 you have to pay the extra give your TaxiCard to the driver. They amount yourself. will put it into a machine which will Alternatively apply in writing to: automatically deduct £3 from your card. Your journey must start and/or finish You can also check the amount of credit in . There are no TaxiCard Applications left on your card when you’re in the taxi - restrictions otherwise on where or when Nexus you can travel with your TaxiCard. Visit just ask the driver. Nexus House friends, go shopping, go to a hospital St James Boulevard appointment or wherever you like. How do you join the scheme? Newcastle upon Tyne TaxiCard is an annual scheme and you NE1 4AX *Important note have two opportunities to join each year. When a journey is less than £3 (for Membership starts in March and example only £2.70) you will lose 30p on September but you’ll need to submit your your card. You can, if you prefer, pay the application well before these dates. driver cash instead of losing any value You can request an application form from on your card. You will need to decide our Customer Services Team. They will how you wish to pay for your journey also tell you the application deadline, or before you hand over your TaxiCard to you can find this information on our the driver. The decision is entirely yours. website at nexus.org.uk/taxicard.