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Annual Report & Accounts SCOTTISH COURTS & TRIBUNALS SERVICE ANNUAL REPORT & ACCOUNTS 2019-20 Annual Report & Accounts 2019-20 SCOTTISH COURTS & TRIBUNALS SERVICE ANNUAL REPORT & ACCOUNTS 2019-20 Scottish Courts and Tribunals Service Annual Report & Accounts 2019-20 Laid before the Scottish Parliament by the Scottish Courts and Tribunals Service in pursuance of section 67 of the Judiciary and Courts (Scotland) Act 2008 and section 22(5) of the Public Finance and Accountability (Scotland) Act 2000. September 2020 SCOTTISH COURTS & TRIBUNALS SERVICE ANNUAL REPORT & ACCOUNTS 2019-20 Contents Lord President’s Foreword 2 1. Performance Report 3-29 1.1 Overview 3-10 1.1.1 Chief Executive’s Statement 3 1.1.2 Purpose and Activities of the SCTS 4 1.1.3 Performance Summary 5-7 1.1.4 Key Issues, Risks and Future Trends 8-10 1.2 Performance Analysis 11-29 1.2.1 Performance Measures - Business Plan Outcomes & KPIs 11-13 1.2.2 Development and Performance 2019-20 14-29 • A Well Supported Judiciary 14-15 • Satisfied Courts and Tribunals Users 16-17 • Skilled and Motivated People 18-19 • A Well-Managed Estate 20-21 • Efficiency and Best Value 22-23 • Digital Innovation 24-25 • Purposeful Collaboration with Justice Bodies 26-27 • Supplementary Statutory reporting 28-29 2. Accountability Report 30-53 2.1 Corporate Governance Report 30-41 2.1.1 Directors’ Report 30-37 2.1.2 Statement of Accountable Officer’s Responsibilities 38 2.1.3 Governance Statement 39-41 2.2 Remuneration and Staff Report 42-48 2.3 Parliamentary Accountability Report 49 2.4 Independent Auditor’s Report 50-52 3. Financial Statements 53-71 Annexes 72-80 Annex 1 – Business Levels 2019-20 72-78 Annex 2 – Map of SCTS Locations 79 Annex 3 – Accounts Direction 80 1 SCOTTISH COURTS & TRIBUNALS SERVICE ANNUAL REPORT & ACCOUNTS 2019-20 Lord President’s Foreword Recent developments across Scotland and the world serve as a reminder that we are all at the mercy of events. At a time when society is under strain from the impact of a virus which we cannot fully control, it is crucial that we have confidence in the systems and structures that are under our management. Scotland’s courts and tribunals exist to ensure that we have confidence in the rule of law. They provide the structures through which allegations of crime are fairly and openly prosecuted, and people may assert their rights and seek a remedy if those rights have been, or may be, infringed. It is in this context that I am pleased to present the Annual Report and Accounts of the Scottish Courts and Tribunals Service (SCTS) for 2019-20. This report sets out the work of the organisation over the 2019-20 financial year. The purpose of the SCTS is supporting justice. It is a purpose that we take very seriously. We deliver it to a high standard on a daily basis, by administering Scotland’s courts, the devolved tribunals and the Office of the Public Guardian. Although the final two months of 2019-20 were overshadowed by the impact of COVID-19, the SCTS has made significant progress over the year. Key objectives which were set in our annual business plan and the 3-year Corporate Plan have been achieved. New facilities, including the Inverness Justice Centre, the new jury courts in Kirkcaldy and the Glasgow evidence and hearings suite have improved both the environment for those we support and the way in which we can provide services. New systems are allowing more business to be conducted digitally and remotely. This is something that we will no doubt learn from over the coming year. New approaches to case management, to learning, and to tackling long-term challenges, including climate change, will ensure that we continue to move with the times and to meet people’s needs. As we publish our corporate plan for 2020-23, we look forward to the next three years with a mixture of trepidation and confidence. Trepidation will persist in the short-term because of the impact that coronavirus will have on our society and on the operation of our courts and tribunals as we focus on protecting the health and safety of all those who use and work in them. Confidence will continue in the longer term because we will, ultimately, emerge from that challenge with new insights and experience, all of which we will put to good use to change the system for the better. The role of chairman of the SCTS Board continues to be made easier as a result of the insight and expertise of my fellow Board members. Their commitment, guidance and support are essential as we continue to manage an ambitious agenda within a tight budget. I record my thanks to the staff of the SCTS. Their knowledge, dedication and expertise is experienced by those using the justice system every day. Their creativity and commitment are essential as we continue to develop a modern, sustainable and accessible service to the public. Rt. Hon. Lord Carloway Lord President, Chairman of the SCTS Board 2 SCOTTISH COURTS & TRIBUNALS SERVICE ANNUAL REPORT & ACCOUNTS 2019-20 1. Performance Report 1.1 Overview 1.1.1 Chief Executive’s Statement Eric McQueen, Chief Executive, Scottish Courts and Tribunals Service The purpose of this performance report is to provide an overview of the Scottish Courts and Tribunals Service (SCTS) and its performance during 2019-20. This section of the Annual Report and Accounts sets out the purpose, structures, activities and functions of the SCTS; provides a summary of our operational and financial performance for the year and describes the key issues, risks and trends which influence our work. Our purpose is supporting justice. At a time of unprecedented change and uncertainty caused by the COVID-19 pandemic, it is crucial that we continue to fulfil that purpose; supporting the public health response by protecting our service users and staff – whilst ensuring that essential court business continues, so that public trust and confidence in the justice system is maintained. It has been a privilege to support the work of the SCTS over the past year. We occupy a unique position in Scotland’s justice system – providing the administrative support to Scotland’s judiciary as they carry out their independent role. We are accountable to a judicially-led Board and, as a public service, are trusted to spend public funds – for which we are accountable to the Scottish Parliament. We operate as part of Scotland’s justice system. That system consists of a range of organisations, independent of each other for constitutional reasons, but working together to promote justice, fairness and the rule of law. Our work involves people from all walks of life every day – including victims and witnesses, who often find themselves involved through no fault or action of their own. I am proud of what we have been able to achieve over the past 12 months. Throughout the year we have focused on maintaining a high-quality service whilst managing change and improvement. The workload we face remains high and continues to change in its distribution. The volume of serious criminal cases reaching trial continues to grow. The expansion of the First Tier Tribunal for Scotland has seen new jurisdictions come under its unified structure. Business levels in the Office of the Public Guardian have remained significant, with 2019-20 marking the second busiest year on record. Managing over 180,000 case registrations per year requires us to continually recalibrate programmes, support our staff as they manage changing business and work in partnership to anticipate, understand and plan for the future. Against this backdrop it is a huge credit to our staff that the majority of our waiting periods remained within their optimal ranges during the year, that we achieved our highest ever independent Customer Service Excellence ratings and that our Civil Service People Survey engagement score improved and remains amongst the highest in Scotland in 2019. As our people continue to support the SCTS we will continue to support, invest in and develop them. This report marks the completion of our 2017-20 corporate planning period. I had hoped to celebrate that with the opening of the landmark Inverness Justice Centre – the highlight of a number of major improvements we have made. This has, of course, been overshadowed by the COVID-19 outbreak. The impact of both the lockdown period and the physical distancing measures that remain in place will require us to reconsider, reprioritise and continue to innovate with our partners, in order to deliver essential business and manage case backlogs as effectively as possible. We were able to open Inverness Justice Centre in March, using its state of the art facilities and technology to support the co-ordination of essential business at this challenging time. Whilst COVID poses significant challenges the necessity to innovate also presents real opportunities, which we are taking advantage of through the development of remote hearings and virtual courts. As we respond to the acute challenges of the present we must also take the opportunity to improve how our system works in the future – embracing the new ways of working both to manage the recovery and to develop a more effective, innovative, accessible and sustainable service. 3 SCOTTISH COURTS & TRIBUNALS SERVICE ANNUAL REPORT & ACCOUNTS 2019-20 1.1.2 Purpose and Activities of the SCTS Business Model and Environment proceedings and the wider The Scottish Courts and A three-year Corporate Plan public. 5 Tribunals Service (SCTS) was for the SCTS was published in established on 1 April 2015, April 20173. For each year of Our vision is to build a following the merger of the that Corporate Plan an stronger courts and tribunals Scottish Court Service (a annual business plan is service – focused on Non-Ministerial Department produced, detailing the improving access to justice, established on 1 April 2010 by specific activities that the reducing delay and cost the Judiciary and Courts organisation planned to within the system and (Scotland) Act 2008) with the undertake.
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