Australia’s most sustainable region Healthy. Smart. Creative.

Sunshine Coast Council CEO’s Quarterly Highlights Report Quarter 1 – 2020/21

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Sunshine Coast Council CEO’s Quarterly Highlights Report Quarter 1 – 2020/21

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www.sunshinecoast.qld.gov.au T 07 5475 7272 F 07 5475 7277 Locked Bag 72 Sunshine Coast Mail Centre Qld 4560

© Sunshine Coast Regional Council 2009-current. Sunshine Coast Council™ is a registered trademark of Sunshine Coast Regional Council.

Acknowledgements Council wishes to thank all contributors and stakeholders involved in the development of this document.

Disclaimer Information contained in this document is based on available information at the time of writing. All figures and diagrams are indicative only and should be referred to as such. While the Sunshine Coast Council has exercised reasonable care in preparing this document it does not warrant or represent that it is accurate or complete. Council or its officers accept no responsibility for any loss occasioned to any person acting or refraining from acting in reliance upon any material contained in this document.

Chief Executive Officer's Quarterly Highlights Report - Q1 - 2020/21 5 of 40 Acknowledgement of Country

Sunshine Coast Council acknowledges the Traditional Custodians of this region, the Kabi Kabi and Jinibara peoples. Council commits to working in partnership with the Traditional Custodians and the broader First Nations community to support self-determination through economic and community development.

Chief Executive Officer's Quarterly Highlights Report - Q1 - 2020/21 6 of 40 Contents

Message from the Acting Chief Executive Officer ...... 8 A Strong Community ...... 9 A Healthy Environment...... 11 A Smart Economy ...... 13 Service Excellence ...... 14 An Outstanding Organisation ...... 16

“Delivering on the Vision: Australia’s most sustainable region – healthy, smart, creative”

Chief Executive Officer's Quarterly Highlights Report - Q1 - 2020/21 7 of 40 Message from the Acting Chief Executive Officer

Our early planning, COVID Safe Plans and the region, promoting companies to relocate our ability to adapt and transition to a ‘new to the Sunshine Coast. normal’, has placed our region in a prime The official lifeguard patrol season kicked off position for a fast recovery from the impacts of this quarter, with more than 20 areas across the COVID-19 pandemic. We have been open the Sunshine Coast being patrolled. Council to visitors who are choosing the Sunshine has allocated $5.5 million in the 2020/21 Coast as a holiday destination to explore, budget to our unsung water heroes who help access our facilities, sample our local keep our beaches safe. This investment businesses, and enjoy our way of life. includes the start of the new Bokarina Beach This has been made possible by everyone on lifeguard tower as well as a number of new the Sunshine Coast working together to seasonal patrols. manage the impacts of the pandemic and it Our new Chief Executive Officer, Emma pleases me to say we are seeing great Thomas was announced in September outcomes from our efforts. following an extensive recruitment process. I As some southern states continued to work welcome Emma to the role and look forward hard to control COVID-19 outbreaks, Council to working with her as she leads our was able to support a number of national outstanding organisation to continue to serve sporting codes and teams to temporarily our community with excellence and position relocate to the Sunshine Coast to utilise our the region for the future. I would also like to first-class facilities and provide opportunities take the opportunity to thank everyone that locally. has made my time as Acting Chief Executive Officer so rewarding. National Rugby League team the Melbourne Storm temporarily relocated to the Sunshine As we settle into our new way of life under Coast to host six ‘home’ games during August public health restrictions, the safety and and September under COVID Safe Plans at wellbeing of our community and our the Sunshine Coast Stadium. The exposure employees remains front of mind for Council. from these events alone has provided great We will continue to navigate the situation opportunities for our region, and has before us, seek out opportunities and plan for contributed to the local economy by the future as we progress towards our vision stimulating extra trade for local suppliers as of Australia’s most sustainable region. well as providing social benefits for our Healthy. Smart. Creative. community, and followers of these teams across the nation. Warren Bunker A number of initiatives have been progressed Acting Chief Executive Officer to support local businesses recover from the impacts of COVID-19 including providing business signage and information resources to local businesses, as well as the delivery of the Professional Advice Support program. In addition, the ‘Vitamin SC’ campaign was launched to generate jobs and prosperity in

Chief Executive Officer's Quarterly Highlights Report - Q1 - 2020/21 8 of 40 A Strong Community Together we thrive - in all our communities, people are included, treated with respect and opportunities are available to all.

Over 140,000 $1.4 million visitors to the Libraries for the was allocated through 200 quarter community grants for the quarter 110,819(m²) total area of roads delivered, valued at $4.5 million this quarter

Community and cultural welcoming of 141,409 visitors borrowing 461,473 items development this quarter. Library programs have remained exclusively online and The delivery of the grants program was supported by a public computer access is now available. The use of review of the COVID-19 Community Response Grant eBooks and eAudiobooks have remained high. and the provision of five grant information sessions and Borrowing of eBooks is up by 44 percent compared with workshops attended by 86 people. the same period last year. eAudiobook downloads are Council received a total of 459 applications for funding up by 24 percent and eMusic by 50 percent. eMagazines through its Community Grants Program. A total of have continued to rise in popularity with a further 19 $1,361,943 was allocated through 200 grants to support percent increase in downloads compared to the previous a range of projects and activities contributing to the quarter. achievement of Council’s vision for the region. The heritage sector received $207,000 in Heritage Levy Lifeguards grants funding and the Regional Arts Development Fund The official patrol season (September to May) provided 11 projects with $57,657. commenced, coinciding with the launch of the new Citizenship Ceremonies recommenced under a COVID Bokarina Beach lifeguard tower. Safe Plan, with three consecutive ceremonies held on Council will invest $5.5 million into the lifeguard services the one day with 347 in attendance (196 recipients from program this financial year with more than 20 areas 43 countries and 151 guests). across the Sunshine Coast being patrolled by highly skilled lifeguards as well as lifesavers. Council’s Disaster management investment in lifeguard services this season will also see an increase to two lifeguards at Twin Waters plus a The annual disaster management exercise, Exercise lifeguard outpost service at Maroochy River mouth PANDANUM, was delivered on 1 September 2020. The during September, Christmas and the Easter school exercise was a bushfire scenario requiring evacuations holidays. of residents within the affected community, with a focus on developing operational strategies to encompass COVID-19 restrictions currently in place for our region. Roads, cycleways and pathways The Sunshine Coast Local Disaster Management Group have plans in place to ensure that the required Road Safety operations are carried out in accordance with current State Government guidelines and restrictions. A proactive approach to road safety has been undertaken, with the utilisation of GIS mapping data to review speed limits, line marking, signage and Libraries delineation of all neighbourhood collector and district Library membership increased to 112,677, which collector roads throughout the region. Council is also includes 1397 new online members. COVID Safe Plans investigating minor crash locations which qualified as have allowed the reopening of libraries and the minor blackspot locations or where crash clusters have

Chief Executive Officer's Quarterly Highlights Report - Q1 - 2020/21 9 of 40 been identified. This has resulted in several signage and five AFL clubs being hosted at the Multi line marking improvements being implemented. Sports Complex. The 2020/21 capital works program includes Parklands Boulevard, Meridan Plains improvements to a number of major sporting facilities Major road widening work, surface upgrades and with construction underway, including the: construction of new and improved pedestrian, cycle and Maroochydore Multi Sports Eastern Fields project public transport facilities continued along Parklands  which is due to be completed in November 2020 Boulevard. A new 2.5-3.0m wide shared path facility along the northern side of the upgrade has been  ancillary building at the Sunshine Coast Regional completed and offers significantly improved safety and Tennis Centre, which includes amenities and an enhanced travel experience for pedestrians and storage cyclists, particularly those using the facility during peak  upgrade to the change rooms at the Maroochydore school periods. Rugby Union Club, providing a focus on women in sport with an expected completion in late 2020. Road network management

A number of road network management initiatives have progressed this quarter, including:  the 'Share The Path' campaign which was implemented across the region, targeting hot spots that have generated complaints of users not sharing the path, with local consultants engaged to undertake an Intercept Survey of path users  free Cycling Workshops have been arranged for the Aura community as part of the Ridescore sponsorship agreement with Stockland  Council has applied for a grant to support Heavy Vehicle Driver Awareness Training for drivers at , BusLink and Council to raise awareness of the danger to cyclists.

Mooloolaba Transport Corridor Upgrade Construction of Stage 1B of the Transport Corridor Upgrade – Walan Street four lane upgrade is being undertaken by Hall Contracting Pty Ltd. The project has been subject to major, unforeseen delays principally caused by water main issues. Mitigation measures have required delivery changes with the full closure of Walan Street to enable the acceleration of the works to complete the majority by December 2020, weather and site conditions permitting. Sporting Facilities This quarter has seen the re-opening of many community sporting facilities and aquatic centres following closures due to COVID-19. Whilst there are still a number of restrictions in place, participation and utilisation has resumed, with the Sunshine Coast Stadium hosting the Melbourne Storm NRL team for training and playing of home fixtures (six games), and

Chief Executive Officer's Quarterly Highlights Report - Q1 - 2020/21 10 of 40 A Healthy Environment Maintaining and enhancing the region’s natural assets, liveability and environmental credentials.

4532 hectares 9559 hectares of mowing and garden beds managed for conservation under maintained Sunshine Coast Land for Wildlife program 423 wheelie bins of weeds removed by 737 volunteers with the Community Nature Conservation Program, contributing 2402 volunteer hours

Blue Heart project First Nations Peoples who planted commemorative Bunya trees which are of great significance. The Blue Heart Sunshine Coast project is a tripartite commitment between Council, the State Government Fire management and Unitywater to support sustainable outcomes for more than 5000 hectares of the Maroochy River flood Representatives of the Kabi Kabi and Jinibara people plain. It's an area where effective land and water participated in Council’s fire crew member training at the management is demonstrating environmental, social and Maroochy Regional Bushland Botanic Gardens in July to economic outcomes. support Traditional Custodian involvement in Council’s fire management program. This quarter the successful acquisition of a 16-hectare property in the Blue Heart Sunshine Coast project area Five prescribed burns were completed by Council on was announced, with further planning and research Council reserves across the region in preparation for the being undertaken to progress the project’s recreation 2020 fire season. and offset opportunities. Feral animal control Feral animal control services continue to deliver positive Beaches, foreshores, coastal outcomes for the region’s agricultural and environmental infrastructure and canals assets. This quarter has seen a 42% increase in the number of new landowners partnering with Council in the Stage One of the Maroochy Groyne Field Renewal program to gain specialised assistance with deer project was complete and is functioning well, with the removal from their properties. northern-most groyne structures near the Cotton Tree Holiday Park being renewed. More than 1800 geotextile Mary River Turtle Recovery Project containers were filled with sand—also known as With the Mary River Turtle Recovery project in its geobags. These were used to build a seawall and two second year, innovations such as artificial intelligence groynes which will interrupt wave action, capture sand cameras have played a critical role in monitoring. and provide an erosion buffer. Information gathered on passive activity of feral and Golden Beach groyne renewal has been completed and native animals will be used to better inform outcomes of investigations are underway to utilise these for a public the program. art program. Council is partnering with landholders, the Mary River Catchment Coordinating Committee, and the Tiaro and Bushland conservation and habitat District Landcare Groups to administer programs that assists in the removal of wild dogs from the area that Doonan Open Data Expo and National Tree prey on the endangered Mary River Turtle. Day The Doonan Open Data Expo and the National Tree Day Event took place in August. There was a high level of community participation, and attendance by Kabi Kabi

Chief Executive Officer's Quarterly Highlights Report - Q1 - 2020/21 11 of 40 Recreation parks, trails and facilities A State Government grant of $1.3 million was received as part of the ‘Works for ’ program, the grant has been allocated to deliver a trail hub and amenities at Sugar Bag Road. More than 2000 asset condition audits and infrastructure-related jobs have been completed throughout the quarter. Sustainable growth and network planning Council continues to monitor and provide advice in relation to Economic Development Queensland's role as the assessment manager for South and Maroochydore Priority Development Areas and to ensure infrastructure is delivered in accordance with the infrastructure agreements for these areas. Council also continues to collaborate with Queensland Treasury to progress the planning for the Beerwah East Major Development Area and to progress the preparation of the Options Analysis phase of the business case process for Sunshine Coast Mass Transit. Transport planning continues to address the network needs of Sunshine Coast Council's growing community with particular attention given to our major centres of Maroochydore, Caloundra, Mooloolaba, Sippy Downs and . The cultural heritage planning scheme amendment was adopted by Council and took effect on 24 August 2020.

Chief Executive Officer's Quarterly Highlights Report - Q1 - 2020/21 12 of 40 A Smart Economy Delivering a prosperous, high-value economy of choice for business, investment and employment.

$4.5 million 22,623 in revenue for Sunshine guests attended 13 major events, Coast holiday parks which generated approximately $15 million in economic activity for the region 2343 businesses accessed specialist advice and information.

Brisbane Road car park The Economic Resurgence Taskforce, a key part of the Economic Resurgence Plan was formed to assist with redevelopment the region’s economic recovery and has worked on Road car park construction works have now several projects to date including: reached the roof level of the new car park, with the roof  Next Level - a platform for digital upskilling created structure currently being installed. The removal of by Amazon Web Services scaffolding on Smith Street has started to reveal the finished façade and work has commenced on the First  an online talent board connecting people to jobs Avenue and Smith Street service relocations,  a retail activation initiative to boost retail take-up to streetscape and roadworks. The project remains on be trialled in Caloundra, Mooloolaba and Nambour schedule for the car park to open in mid-December during 2020. 2020. Economic development Holiday parks A number of COVID-19 restrictions were lifted this A range of programs were delivered this quarter, the quarter allowing visitors to stay at Sunshine Coast majority of which focussed on helping the economy Holiday Parks. Patronage has remained stable during recover from the impacts of COVID-19. Programs to the first quarter with $4.5 million in revenue, however support local business included: there has been a downturn due to Queensland border  Professional Advice Support program closures.  capital works supplier’s engagement with project owners  business signage and information resources. Council continues to engage directly with local business to understand current challenges, develop programs that specifically address issues identified and effectively advocate on their behalf. The region continued to be promoted as a significant investment destination with the launch of the ‘Vitamin SC’ campaign that encourages companies to relocate to the Sunshine Coast. The Sunshine Coast Events Board endorsed six applications resulting in 12 events estimated to generate $8.3 million economic benefit, $1 million in local supply chain contracts and nearly 16,000 visitors to the region.

Chief Executive Officer's Quarterly Highlights Report - Q1 - 2020/21 13 of 40 Service Excellence Positive experiences for our customers, great services to our community.

87% 2718 of development applications building approvals issued with a assessed within statutory construction value of $396 million timeframes 81,425 customers assisted through the development and customer contact centres

Cemeteries  Planning Scheme Code Checklists for common application types such as operational work Work has commenced to investigate opportunities for applications and Concurrence Agency Referrals for natural burials within the existing cemetery network in building work response to increasing community interest and in line with Council's adopted Cemetery Plan 2019-2028.  introducing three defined assessment streams, Planning to respond to population growth and the including a Priority Assessment stream based on cultural diversity in the region has also continued. the level of complexity and risk.

Customer and community relations The Palmview major development area webpage was Customer Experience updated, including a new fact sheet titled ‘Planning for the new Palmview Community’ with specific information In line with furthering the customer experience program about roads, public transport and key development Council continued the implementation of its digital deliverable timeframes. Customer Relationship Management System, including commencement of an integrated marketing and engagement platform. Local Amenity and Local Laws Customer Contact Council has been working closely with organisers of scheduled events to arrange cancellations, rescheduling Large numbers of customers continue to make the or redesign of events to manage ongoing impacts from transition from traditional channels (phone and counter) COVID-19 restrictions. to more contemporary methods such as chat and email: There has been a strong educational focus regarding the  chats exceeded 1000 interactions for the first time in enforcement of local laws with approximately 12% of August notices issued being infringements, and the remainder being warnings.  emails now account for approximately 30% of all customer enquiries. Speed of answer and customer satisfaction remain Property Management positive across all channels. Council has also progressed a significant volume of maintenance and capital works activities to support the Development services local supplier base and to take advantage of vacant sites to undertake otherwise disruptive works. Council has seen an increase in pre-start meetings and Building Condition Assessments have commenced on operational work applications in response to the Federal Councils owned facilities to fully inform future works and Government HomeBuilders Grant. upgrade planning. The installation of interfaced building To help support customers with the impacts of COVID- management systems in Council buildings continues to 19, Council has implemented a number of development be rolled out to generate further reductions in energy assessment process improvements, including: and water use.

Chief Executive Officer's Quarterly Highlights Report - Q1 - 2020/21 14 of 40 Public health Council continues to work in conjunction with Queensland Health in undertaking COVID-19 'Ease of Restrictions' education visits to licensed premises. A total of 271 premises received a visit during the quarter with over 590 completed since the program commenced. Food business operators are required to have and use a thermometer as required under the Food Act 2006 to check food temperature levels for heating, cooling and storage. Council partnered with food businesses to deliver an education program to proactively reduce assocated risk, this included the provision of a thermometer on the first occasion of non-compliance. This initiative has been well received by food businesses and subsequently over the last 12 months there has been a 50% reduction in the non-compliance levels. Waste and Resource Management In the first week of August 2020, Council’s Collection Contractor Remondis identified a technical manufacturer’s issue that affected two thirds of its collection fleet. Council successfully coordinated a strategic and logistical response that ensured that over 200,000 domestic waste collection services were completed over seven days using less than half the normal number of collection vehicles. Regular communication kept the community and other stakeholders informed of the situation with daily status updates being provided.

Chief Executive Officer's Quarterly Highlights Report - Q1 - 2020/21 15 of 40 An Outstanding Organisation A high performing, innovative and customer-focused organisation marked by great people, good governance and regional leadership.

4 $66 million award received during the or 69% of the available quarter procurement spend for the quarter was to local business 28 offers of employment for the quarter

Sunshine Coast City Hall People and Culture COVID-19 response An exciting milestone for the Sunshine Coast City Hall project was achieved in August with the turning of the A comprehensive safety service has been delivered to first sod, marking the commencement of construction for respond to COVID-19, including risk assessments, the new building within the Maroochydore City Centre. development of COVID Safe Plans, the implementation Located in the geographic heart of the region the city hall of controls, attending to mental health, and extensive will provide a central access point for our customers. consultation and communication. Ongoing review and The project is estimated to support 300 jobs in improvement of the safety management system has construction and supply chain industries over the life of continued, including responding to incidents and risks. this project. Leadership Program Council is partnering with the University of Sunshine Financial and procurement services Coast to deliver a leadership program, Leading High Council's Procurement and Contracting Framework has Performance Teams, this is the second cohort of leaders been adopted for the 2020/21 financial year in to undertake the program. accordance with the legislation. The framework encompasses the required aspects to provide for Awards effective procurement management, governance and legislative compliance relating to procurement, contract  Sunshine Coast Council’s Development.i platform and supply functions. won the Improving Planning Processes and Practices award at the Planning Institute of Australia Other highlights include: National Awards for Planning Excellence  the Queensland Audit Office (QAO) Final Audit of  the Migrant Work Ready program was announced the 2019/20 financial statements is complete with as the winner of the 2020 Multicultural Australia the QAO Closing Report issuing an expected category of the 2020 National Awards for Local unmodified audit opinion Government  Council continues to pay creditors within 7 days  the Sunshine Coast Design book has won a since the COVID-19 pandemic commenced. prestigious Gold Award at the Good Design Australia Awards Governance  the Parks and Leisure Association (Qld Chapter) The Governance Awareness Program continues to be awards were announced on 25 August 2020, with delivered to the organisation, providing education and the Sunshine Coast Council being recognised as a leadership in a range of governance issues and topics. winner in the Strategic Planning Category, for the the Sunshine Coast Sports Infrastructure Plan 2019- 2041.

Chief Executive Officer's Quarterly Highlights Report - Q1 - 2020/21 16 of 40 Australia’s most sustainable region Healthy. Smart. Creative.

Connecting with Council To receive Council news and information you can subscribe to Council’s e-newsletters. Through social media, Council aims to keep you up to date on a range of Council activities. Follow Council on: Facebook: @sunshinecoastcouncil Twitter: @councilscc Instagram: @sunshinecoastcouncil Council invites residents to participate in its many forms of community engagement. These engagement activities range from simply telling you about what Council is doing and giving updates on Council activities, to getting your feedback by asking you to have your say. We encourage you to visit www.sunshinecoast.qld.gov.au

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Chief Executive Officer's Quarterly Highlights Report - Q1 - 2020/21 19 of 40 Operational Plan Activities Report Quarter 1 2020-21 Quarterly Progress Report

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Quarterly report – Operational Plan 2020-21 - Period ended: Quarter 1 Corporate Plan Goal : A Strong Community Goal Objective: In all our communities, people are included, treated with respect, and opportunities are available to all. Safe and healthy communities

Action Action Name Start Date Due Date Progress On On Comments Branch Code Time Budget

1.1.1 Implement key actions from the 01/07/2020 30/06/2021 25% The Community Strategy Action Plan continues to be delivered. The CPD: Sunshine Coast Community Community Strategy Leadership Group has been established with key Community Strategy 2019-2041 Action partners, convening on a monthly basis, to oversee and contribute to the Planning and Plan in collaboration with Plans implementation and track and report upon its progress. The Migrant Development partners and key stakeholders. Work Ready program, delivered as an initiative under the Outcome of Inclusive Communities within the Action Plan was announced as the winner of the 2020 Multicultural Australia category of the 2020 National Awards for Local Government.

1.1.2 Implement prioritised actions 01/07/2020 30/06/2021 25% Significant works have been scheduled to occur at Nambour Aquatic SCV: Sports from the Sunshine Coast Centre during 2020/21 financial year, with splash park and waterslide and Aquatic Plan 2011- 2026 projects set for delivery from February to August 2021. Preliminary Community including delivery of key planning for the Cotton Tree and Caloundra Aquatic Centre master plans Venues projects including completion of has commenced. Nambour Aquatic Centre Splash Park project.

1.1.3 Develop and attract events and 01/07/2020 30/06/2021 25% COVID-19 has meant a significant number of community events have SCV: Sports sporting opportunities at been cancelled or postponed throughout 2020. Current focus is on and Council managed venues - rebuilding the 2021 event calendar as restrictions continue to ease. Community Caloundra Indoor Stadium, Events held this quarter include six NRL games at Sunshine Coast Venues Maroochydore Multi Sports Stadium and the Airwaves Outdoor Music event at Nambour Complex, Nambour Showgrounds. Women's State of Origin has been confirmed for mid- Showgrounds, Sunshine Coast November with the Monster Truck Thrill Masters show also to be held at Stadium, and Venue 114. Sunshine Coast Stadium. The State Age Netball Championships, AFL Queensland Primary Schools Cup and Netfest are planned for Maroochydore Multi Sports Complex late September through to November. National Senior, Youth, Junior and Para Table Tennis Championships have just been secured for Caloundra Indoor Stadium in July 2021. Venue 114 has attracted new events including memorial services and annual general meetings whilst also facilitating a number of live stream events.

1.1.4 Support the Sunshine Coast 01/07/2020 30/06/2021 25% As a result of Suncorp Super Netball League shifting to Queensland, SCV: Sports Lightning in the Suncorp Super additional teams have been hosted at Caloundra Indoor Stadium for and Netball League and maximise training. Additional activation and event management has been provided Community benefits associated with the during this time to assist Sunshine Coast Lightning operate both the Venues partnership. contracted and additional game days held at USC Stadium.

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Quarterly report – Operational Plan 2020-21 - Period ended: Quarter 1 Action Action Name Start Date Due Date Progress On On Comments Branch Code Time Budget

1.1.5 Covid-19 business and 01/07/2020 30/06/2021 25% The Economic Resurgence Plan was created to stimulate economic ECDEV: community response and activity for the region over the next 12-18 months to return the regional Economic recovery. economy to the level of economic growth experienced in 2019/20. The Development plan includes a number of actions for COVID-19 recovery. The Economic Resurgence Taskforce has been formed and has worked on several projects thus far including: Next Level - a platform for digital upskilling created by Amazon Web Services; an online talent board connecting people to jobs; and a retail activation initiative to boost retail take-up will be trialled in Caloundra, Mooloolaba and Nambour during 2020. More than $435,000 was awarded to 104 successful applicants under the COVID-19 Community Response Grants. A State-funded Housing Crisis Response has been established to respond to individuals and families who are rough sleeping and/or are in immediate housing crisis. Round 2 of the Lift Project was delivered to 721 registrants, which provided a free online wellbeing program for residents.

1.1.6 Implement priority activities 01/07/2020 30/06/2021 25% The Local Disaster Management Plan 2019-2022 has undergone the SF: from the Disaster Management yearly audit from the Office of the Inspector General Emergency Specialist Plan 2019-2022. Management, the results indicate that Sunshine Coast has maintained its Functions placing in the top percentage of Local Governments in Queensland.

The implementation of the Sunshine Coast Disaster Resilience plan continues, with consistent engagement and effective disaster management coordination and response to meet the needs of the community prior to, during and post events affecting the . Particular focus has been on developing innovative ways to engage with the community and vulnerable groups during the COVID-19 pandemic which has placed limitations on specific face-to-face delivery.

The annual disaster management exercise - Exercise PANDANUM was delivered, which was a bushfire scenario requiring evacuations of residents within the affected community, with particular focus on developing operational strategies to encompass COVID-19 restrictions currently in place for our region. Sunshine Coast Local Disaster Management Group have plans in place to ensure that the required operations will be carried out in accordance with current State Government guidelines and restrictions.

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Quarterly report – Operational Plan 2020-21 - Period ended: Quarter 1 Resilient and engaged communities

Action Action Name Start Date Due Date Progress On On Comments Branch Code Time Budget

1.2.1 Implement priority activities 01/07/2020 30/06/2021 25% More than 69,000 attendees (all age groups) tuned into the 241 online AHL: Arts, from the Sunshine Coast learning programs delivered through the libraries website and social Heritage and Libraries Plan 2014-2024. media platforms. The first non-digital program since COVID-19 library Libraries closures, a drive-in cinema showcasing To Sir with Love aired to a sold out audience at the Eumundi Showgrounds. Libraries re-opened this quarter with COVID Safe Plans in place. Read and Write for Life (currently an online service) delivered 50 literacy classes and 14 one-on- one tutoring sessions and English conversation classes. The service supported 82 students to improve their reading, writing and conversation skills.

1.2.2 Continue to ensure the manner 01/07/2020 30/06/2021 25% Council has received a total of 459 applications for funding through its CPD: in which Council distributes Community Grants Program, which is inclusive of Councillor Discretionary Community grant monies to community Funding, Major Grants, Emergency Grants, Community Partnership Planning and and not-for-profit organisations Funding, Sports Field Maintenance Funding, Stage 2 COVID-19 Development supports Councils vision for the Community Response Grants and Regional Arts Development Fund. A region. total of $1,361,943 was allocated through 200 grants to a range of projects and activities that contribute to the achievement of Council's vision for the region and provide support for community organisations impacted by the COVID-19 pandemic. A shared future that embraces culture, heritage, diversity

Action Action Name Start Date Due Date Progress On On Comments Branch Code Time Budget

1.3.1 Deliver the Sunshine Coast's 01/07/2020 30/06/2021 100% Horizon was one of the first major festivals in Australia to respond to AHL: Arts, premier multi-arts Horizon COVID-19 by moving to an online format. With mostly Sunshine Coast Heritage and Festival events program for content and a three month rolling program from June to August, focus Libraries 2020. was on supporting our local arts sector in a time of great need. The result was inspiring and high quality artistic content that was extremely well received by industry, artists and audiences with 116 (60 local, 29 Queensland, 23 national and 4 international) artists participating in 24 events viewed by over 100,550 audience members (42% interstate or overseas). In response, 82% were satisfied to very satisfied with the event they attended online, and 90% were inspired to attend a future Festival.

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Quarterly report – Operational Plan 2020-21 - Period ended: Quarter 1 Action Action Name Start Date Due Date Progress On On Comments Branch Code Time Budget

1.3.2 Develop the annual Heritage 01/07/2020 30/06/2021 25% The Heritage Levy Program focus has been on digital initiatives including AHL: Arts, Levy program to implement the online exhibitions and digital stories and tours, attracting over 20,000 Heritage and priority activities and projects viewers. Other projects have progressed including: First Nations and Libraries identified in the Sunshine Bankfoot House Virtual Reality experience (testing phase October); Coast Heritage Plan 2015- transcription of Council's collections; updates to Bankfoot House 2020. Conservation Management Plan; Regional Heritage Discovery Guide and marketing campaign launched; onsite professional support programs for heritage organisations including Significance and Preservation Needs Assessments, Exhibition Development and Strategic Planning. Heritage Levy Grants programs provided $207,500 to heritage groups and projects.

1.3.3 Development of a new Stretch 01/07/2020 30/06/2021 25% Council continues to operate under the 2017-2019 Reconciliation Action CPD: Sunshine Coast Reconciliation Plan (RAP), drafting of a new RAP for 2020-2022 is underway. Due to Community Action Plan. Reconciliation Australias revised RAP requirements the 2020-2022 RAP Planning and will be Councils second innovate level RAP. As part of the development Development of the 2020-2022 RAP, Council facilitated an Artwork Workshop with 10 Traditional Custodians. The Workshop achieved a number of social and creative outcomes and will culminate with the production of artwork to be included in the 2020-2022 RAP.

1.3.4 Implement priority activities 01/07/2020 30/06/2021 25% Caloundra Regional Gallery showcased 12 local artists to 3178 visitors AHL: Arts, from the Sunshine Coast Arts this quarter, with the new live-streamed In Conversation interviews on Heritage and Plan 2018-2038. Wednesday nights attracting 13,000 followers to the Gallery's Facebook Libraries platform. The Gallery celebrated First Nations peoples and artists via an exhibition of Sunshine Coast Collection artworks by First Nations artists. The exhibition attracted 995 visitors to the gallery during the two week display.

Regional Arts Development Fund July grants round attracted 24 applications with 11 recommended for $57,657 in funding. The Place2 - Public Art Work Emergence and Place Play programs in Caloundra engaged 11 local artists.

1.3.5 Implement, monitor and report 01/07/2020 30/06/2021 25% Projects for the Parking Management Plan and Local Area Parking Plans TIP: on the actions of Sunshine are currently in planning phase for delivery. Schedule of the timing on the Transport & Coast Council Parking delivery of 2020/21 actions will be presented to Council for consideration. Infrastructure Management Plan. Planning

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Quarterly report – Operational Plan 2020-21 - Period ended: Quarter 1 People and places are connected

Action Action Name Start Date Due Date Progress On On Comments Branch Code Time Budget

1.4.1 Implement priority activities 01/07/2020 30/06/2021 25% Many actions of the Integrated Transport Strategy are incorporated into TIP: from the Integrated Transport Council's day to day activities, leading towards achieving the Strategy Transport & Strategy 2018. objectives. Infrastructure Planning Specific Integrated Transport Strategy actions are underway in relation to the development of a Travel Behaviour Change Program, and the development of a Transport Infrastructure Sequencing Plan.

1.4.2 Coordinate the delivery of 01/07/2020 30/06/2021 25% The Transport Levy Program 2020/21 and budget have been approved TIP: Councils Transport Levy policy by Council and deliverables directed to the participating stakeholders for Transport & and program. action. The Transport Levy Annual Report 2019/20 was endorsed by Infrastructure Council at the September Ordinary Meeting. Planning

1.4.3 Progress the Sunshine Coast 01/07/2020 30/06/2021 40% Following on from Council's endorsement of the community engagement UGP: Urban Mass Transit business case and framework in August 2020, efforts are currently concentrated on Growth Urban Transformation project in progressing preparation for further stakeholder and community Projects partnership with key engagement. stakeholders.

1.4.4 Provide input into the 01/07/2020 30/06/2021 25% Council continued to work with the State Government as represented by UGP: Urban Maroochydore City Centre the Department of Transport and Main Roads and the Minister for Growth project via planning advice and Economic Development Queensland in implementing the Maroochydore Projects administration of the City Centre Infrastructure Agreement (IA), and to ensure the IA Infrastructure Agreement to obligations are implemented as required. ensure that the infrastructure provided satisfies Council's requirements.

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Quarterly report – Operational Plan 2020-21 - Period ended: Quarter 1 A creative identity that supports community cohesiveness, development and wellbeing

Action Action Name Start Date Due Date Progress On On Comments Branch Code Time Budget

1.5.1 Implement prioritised actions 01/07/2020 30/06/2021 25% Maroochydore Multi Sports Complex eastern field construction is SCV: from the Sunshine Coast Sport underway and due for completion by November 2020. Community Sports and and Active Recreation Plan consultation regarding Stage 1 of the Honey Farm Road Sport and Community 2011-2026 including the delivery Recreation Precinct was very positive, and civil construction and utility Venues of key projects: Maroochydore connections are now underway. Official opening and media event for the Multi Sports Complex (new AFL completion of Stage 2 of the Sunshine Coast Regional Tennis Centre was field), Stage 1 of Caloundra held in late July. Road Sports Complex, Stage 3 of Sunshine Coast Tennis Centre Caloundra and Reserve 1000 improvements.

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Quarterly report – Operational Plan 2020-21 - Period ended: Quarter 1 Corporate Plan Goal : A Healthy Environment Goal Objective: Maintaining and enhancing our regions natural assets, liveability and environmental credentials.

A resilient region shaped by clever planning and good design

Action Action Name Start Date Due Date Progress On On Comments Branch Code Time Budget

2.1.1 Implement priority activities 01/07/2020 30/06/2021 25% The Environment and Liveability Strategy Annual Report 2019/20 was ESP: from the Environment and endorsed by Council at its September Ordinary Meeting. The report Environment Liveability Strategy 2017. highlighted some of the Strategy's collective achievements delivered by and Council and its partners. An updated implementation plan has also been Sustainability prepared to maintain its relevance and a current five-year implementation Policy horizon.

2.1.2 Develop the Coastal Hazard 01/07/2020 30/06/2021 40% The development of the Sunshine Coast Coastal Hazard Adaptation ESP: Adaptation Strategy which will Strategy is progressing with recent community engagement undertaken Environment plan for the impacts of climate through online surveys and webinars seeking people’s experiences and and change along our coastline. observations with different coastal adaptation methods and thoughts on Sustainability adaptation for their local area. The project's Community Advisory Group Policy has reconvened to further guide the development and finalisation of the Strategy early in 2021.

2.1.3 Progress development areas 01/07/2020 30/06/2021 25% Council continued to work with the State Government as represented by UGP: Urban including Caloundra South and the Minister for Economic Development Queensland (EDQ) in Growth Beerwah East. implementing the Caloundra South Priority Development Area Projects Infrastructure Agreement (IA), and to ensure the IA obligations are implemented as required.

Council continued to support EDQ with the consideration of development applications.

Council continued to work in collaboration with Queensland Treasury to progress the planning for the Beerwah East Major Development Area (BEMDA).

2.1.4 Prepare a new 10 year Place 01/07/2020 30/06/2021 20% Background workshops and liaison took place to support development of DPS: Design Plan to guide the placemaking a new 10 Year placemaking plan. and and streetscape capital works Placemaking program for the next 10 years. Services

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2.1.5 Lead and influence a place- 01/07/2020 30/06/2021 15% Delivery and involvement in the Create Caloundra activation and DPS: Design based design and activation engagement program was ongoing. and process for the future Placemaking Caloundra Community and Services Cultural Hub as part of the broader Caloundra Centre Activation Project.

2.1.6 A performance review of the 01/07/2020 30/06/2021 25% A performance review of the current planning scheme has substantially SP: Strategic existing planning scheme will progressed. Planning be undertaken, background planning studies prepared and Scoping and preparation of background studies has commenced. a community reference group established.

2.1.7 Preparation of design 01/07/2020 30/06/2021 10% Council progressed an ongoing background study and work to enable DPS: Design guidelines for projects in the development of design guidelines for the public realm in the growth and public realm in the coastal strip corridor. Placemaking between Caloundra and Services Maroochydore.

2.1.8 Mooloolaba Place Making - 01/07/2020 30/06/2021 50% Construction documentation is 90% complete for the full Mooloolaba DPS: Design deliver stage 1 of the northern Foreshore design. Successful State Government grant funding achieved and precinct. for $4.5 million for northern parklands. The design and construction Placemaking contract was awarded for the first component of the northern parklands Services (boardwalk) in September 2020 to Murphy Builders (local Sunshine Coast company). Construction is anticipated to commence on site in November 2020.

Protection and enhancement of our natural assets and distinctive landscapes

Action Action Name Start Date Due Date Progress On On Comments Branch Code Time Budget

2.2.1 Coordinate the delivery of 01/07/2020 30/06/2021 25% The 2019/20 Environment Levy Annual Report was presented and ESP: Councils Environment Levy endorsed at Council's September Ordinary Meeting. A limited number Environment including the strategic land will be published for distribution and will be promoted online. and acquisition program. Sustainability The 2020/21 Environment Levy program is underway. There are four Policy land acquisitions currently being negotiated. These acquisition will provide a significant contribution to Council's major green spaces, and build on the existing environment reserve network.

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2.2.2 Plan for the protection of the 01/07/2020 30/06/2021 25% Planning is continuing for the ongoing protection of the Regional Inter- ESP: Regional inter-urban break in urban Break as one of Council's major green spaces. Outdoor Environment perpetuity to secure the recreation is being managed and coordinated through the and environmental, production and implementation of the Inter-urban Break Outdoor Recreation Plan. Sustainability recreation values. Policy

2.2.3 Lead a Biosphere nomination 01/07/2020 30/06/2021 25% The Sunshine Coast Biosphere nomination is still being reviewed by the ESP: for the local government area. State Government. During this time further planning work has been Environment progressed to support a future biosphere including the scoping, and development and management, governance and performance Sustainability frameworks. Policy

2.2.4 Upgrade and replace the 01/07/2020 30/06/2021 100% Stage One of the Maroochy River Groyne Field project is now complete, EO: ageing groyne field at Stage Two will commence in the 2021/22 financial year. Environmental Maroochy River to protect the Operations natural assets. Responsive, accessible and well managed assets and infrastructure

Action Action Name Start Date Due Date Progress On On Comments Branch Code Time Budget

2.3.1 Implement Blue Heart 01/07/2020 30/06/2021 25% Further planning and research is being undertaken to progress Blue Heart ESP: Sunshine Coast in partnership Sunshine Coast's recreation and offset opportunities. Unitywater's Environment with Unitywater and the State Yandina Creek Wetland Trail was formally opened and engagement with and Government. local landholders has continued. Sustainability Policy

2.3.2 Conduct a review of the waste 01/07/2020 30/06/2021 10% Financial modelling for the 2020/21 operational budget has commenced WRM: Waste and resource management with a review of last financial year's budgeting activities to enhance model and business model. outputs. Resource Management

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Quarterly report – Operational Plan 2020-21 - Period ended: Quarter 1 A reputation for innovation, sustainability and liveability

Action Action Name Start Date Due Date Progress On On Comments Branch Code Time Budget

2.5.1 Operate the Sunshine Coast 01/07/2020 30/06/2021 25% The Solar Farm has generated 7.7 GWh of renewable energy avoiding BI: Solar Farm, including the sale approximately 6140 tonnes of CO2e carbon emissions from traditional Business of electricity and large-scale electricity sources and offset 106% of Councils total consumption this and generation certificates, and quarter. Large-scale generation certificate revenue benefited from the Innovation ongoing maintenance. upward trend in the market during the quarter. Export revenue has been lower than forecast as wholesale electricity prices fell to their lowest level since 2014. This is due to low demand, increasing amounts of low priced renewable generation and lower offers from coal and gas generators as fuel costs trend lower.

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Quarterly report – Operational Plan 2020-21 - Period ended: Quarter 1 Corporate Plan Goal : A Smart Economy Goal Objective: A prosperous, high value economy of choice for business, investment and employment. Strong economic leadership, collaboration and identity

Action Action Name Start Date Due Date Progress On On Comments Branch Code Time Budget

3.1.1 Implement priority activities and 01/07/2020 30/06/2021 25% In direct response to the impacts of COVID-19, the Economic ECDEV: projects from the Regional Resurgence Plan was developed which focuses on the five pathways in Economic Economic Development the Regional Economic Development Strategy, building upon its track Development Strategy 2013-2033 (2019-2023 record of success and specifically addresses the following five key Implementation Plan). themes: winning back confidence, connecting the labour market and opportunities, business assistance and renewal (building and bridging capacity), enhancing digital connectedness and supporting supply chains. An Economic Resurgence Taskforce has been formed to bring together key business leaders and industry partners to provide advice on the delivery of councils economic resurgence programs and provide ongoing support to local businesses as they seek to recover from the economic impacts of COVID-19. Three meetings have been held covering topics including retail activation, digital skills training, connecting the community to jobs and skills and accelerating exports.

3.1.2 Manage the delivery of the Visit 01/07/2020 30/06/2021 25% In July 2020, Visit Sunshine Coast submitted an updated Annual Tourism ECDEV: Sunshine Coast funding deed Plan in response to Council feedback, which outlines the key project Economic and marketing deliverables for activities that will be undertaken by Visit Sunshine Coast under the Development the Sunshine Coast region. Funding Deed for the 2020/21 financial year. The updated Annual Tourism Plan was accepted by Council without requiring further change, however the performance targets set out within the Funding Deed will remain subject to ongoing review, taking into consideration the impacts of COVID-19 restrictions that are outside of Visit Sunshine Coast's scope of influence. Additional funding from the for destination marketing was pursued and secured for the region by Visit Sunshine Coast, which now triggers an additional investment by Council for the same purpose. Additional terms and conditions associated with this funding are currently being worked through with Visit Sunshine Coast.

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3.1.3 Implement the high priority 01/07/2020 30/06/2021 20% Preliminary design and feasibility work for repurposing of Caloundra MPSP: actions as identified in the Administration Building is ongoing. Concept design and feasibility work Major Caloundra Centre Masterplan. for the Caloundra Community and Creative Hub is underway. A draft Projects consultant brief for the preparation of a detailed business case for the proposed new Caloundra Regional Gallery is currently being developed. and Strategic Council is continuing to monitor the impacts of COVID-19 on project Property timeframes for the Caloundra Administration Building Repurposing and the Community and Creative Hub Precinct.

3.1.4 Delivery of economic activation 01/07/2020 30/06/2021 25% Support for businesses impacted by COVID-19 has continued with many ECDEV: programs in Caloundra and traditional event elements still curtailed but with forward planning Economic Mooloolaba and specialist progressed for both Caloundra and Mooloolaba. Delivery of key Development advice and support to more initiatives resulting from the Mooloolaba Economic Activation Plan are in than 1500 businesses across process including the Beach Activation Program and ongoing business the region, including programs engagement. In Caloundra, implementation actions for a COVID-19 safe in economic resilience. 'Luminate' event associated with the Bulcock Street catenary lighting has proceeded for delivery in October. Extension of the ferris wheel presence in Caloundra has been delivered to enhance activation outcomes in the context of cross border restrictions. Recruitment for renewal of the Downtown Caloundra Taskforce has been completed and the annual markets survey undertaken, with result analysis pending. Engagement regarding the regionally focussed weddings strategy has been further advanced with project scoping for the retail retention and attraction strategy completed and initial implementation actions commenced. New capital investment in the region

Action Action Name Start Date Due Date Progress On On Comments Branch Code Time Budget

3.2.1 Progress the Maroochydore City 01/07/2020 30/06/2021 25% Precinct 3 in the Maroochydore City Centre, which is the northern part of MPSP: Centre project to achieve a high the site, is busy with three buildings currently under construction. Activation Major density city centre and to deliver of traffic, pedestrian and recreational areas open to the public is increasing, Projects an identifiable city heart for the including temporary Sunday markets being held on a weekly basis. Design wider Sunshine Coast. work is continuing for additional stages while a small carryover of final and works in the first stage is occurring. Strategic Property

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3.2.2 Advocate for funding 01/07/2020 30/06/2021 20% In the 2020 State Election - Priorities for Our Region advocacy document, MPSP: commitments from the Federal the Mayor released a statement seeking a commitment from the political Major and State Governments for the parties and candidates contesting the 2020 State election to provide $100 Projects Sunshine Coast Exhibition and million (to be matched by the Federal Government) to deliver the $226 Convention Facility. million Sunshine Coast Convention and Exhibition facility by 2023-2024. and Strategic Property

3.2.3 Progress the development of 01/07/2020 30/06/2021 80% The local contractor engaged to design and construct the 700 bay Council BI: the Brisbane Road multi-deck owned car park, Evans Built, has been proceeding on time and budget. The Business carpark. car park is scheduled for completion in December 2020. The car park and management and access control system has been awarded to SKIDATA Innovation Pty Ltd, and is scheduled to be fully operational by December 2020. Investment and growth in high-value industries

Action Action Name Start Date Due Date Progress On On Comments Branch Code Time Budget

3.3.1 Manage the Sunshine Coast 01/07/2020 30/06/2021 50% With the new runway officially handed over to , the BIGE: Group Airport Expansion Project, Design and Construction Contractor is now focused on works being Executive ensuring compliance with state undertaken on the Apron Parking Bays (east of terminal) and the starter Built and federal agency regulatory extension to the new runway. The underground fuel main has been Infrastructure requirements. installed and the Aviation Rescue and Fire Fighting Services response route was completed and validated during the quarter. The obstacle light pole on Twin Peaks Road, Bli Bli was commissioned on 24 August 2020.

Management of soil and groundwater containing very low levels of per and poly-fluoroalkyl substances (PFAS) continues.

Budget continues to be monitored with the potential impact of PFAS management costs associated with soil movement on and off-site being the primary focus.

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3.3.2 Work with Education Sunshine 01/07/2020 30/06/2021 25% Study Sunshine Coast has created a memorandum of understanding with ECDEV: Coast and the broader Study Queensland / Trade and Investment Queensland to receive Economic education and training industry additional funding to deliver a range of programs and activities as part of Development to implement 'Study Sunshine the Study Sunshine Coast student attraction, marketing, employability Coast', and better prepare and and student experience strategy. connect young people to education and employment opportunities in the region.

3.3.3 Implement prioritised actions 01/07/2020 30/06/2021 20% The Holiday Parks Business Plan 2020-2025 is being developed and will SCV: Sports from Sunshine Coast Holiday be presented to Council for consideration. and Parks Business Plan 2015- Community 2020 and develop a revised 5 Venues year plan. Strong local to global connections

Action Action Name Start Date Due Date Progress On On Comments Branch Code Time Budget

3.4.1 Plan and coordinate delivery 01/07/2020 30/06/2021 25% The annual international relations program continues to deliver sister cities, ECDEV: of an annual International trade development and investment attraction activities, however due to Economic Relations (including missions) COVID-19 and the restrictions around international travel, an International Development Program. Missions Program has not been planned for 2020/21. Council has actively hosted inbound delegations from Trade and Investment Queensland - Korea and the UK Consul General and Department of Trade representatives. An independent review of Council's international engagement has been completed and consideration of the recommendations will be undertaken to inform the revision of Council's international relations policy and development of a revised international relations program for 2021/22.

3.4.2 Promote the trade and 01/07/2020 30/06/2021 25% The first lead generation campaign for 2020/21, "Vitamin SC" was ECDEV: investment credentials and launched. This initiative promotes the region as a potential investment Economic opportunities across the location for satellite offices for companies/individuals who wish to relocate Development Sunshine Coast economy and their operations to lower urban density locations. Between the launch of the beyond. campaign on 4 September and 30 September 2020, the campaign achieved 66,227 impressions in the target market with over 30,751 engagements with the video component. 66% of respondents were from Brisbane, 22% from and 12% from Melbourne.

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Quarterly report – Operational Plan 2020-21 - Period ended: Quarter 1 A natural, major and regional event destination

Action Action Name Start Date Due Date Progress On On Comments Branch Code Time Budget

3.5.1 Implement priority activities 01/07/2020 30/06/2021 25% The implementation of the Major Events Strategy has continued this ECDEV: from the Major Events quarter, despite the impacts of COVID-19. The Sunshine Coast Events Economic Strategy 2018-2027. Board resumed regular meetings in July 2020 and considered six Development sponsorship applications, all of which were subsequently endorsed by Council. These six applications cover 12 events estimated to generate $8.3 million economic benefit, $1 million in local supply chain contracts and nearly 16,000 visitors to the region between 2020 and 2022. During this quarter, 13 events were held, delivering an estimated economic impact of $14.6 million, 22,623 visitors from outside the region and an estimated 162 new jobs. This result is significantly lower than originally projected, with a total of 11 events being cancelled or postponed during the quarter due to COVID-19 restrictions, resulting in an estimated loss of 29,032 visitors and $11.7 million in economic activity. As of 30 September, 45 events are scheduled for delivery for the remainder of the 2020/21 financial year. A regional hub for innovation, entrepreneurship and creativity

Action Action Name Start Date Due Date Progress On On Comments Branch Code Time Budget

3.6.1 Progress the Smart City 01/07/2020 30/06/2021 25% Smart Cities implementation is progressing well with new solutions now BI: Business Implementation Program which operational or pre-operational. Council is currently working to include and outlines a three year rolling Smart City solutions in key current year capital works projects or future Innovation program of smart city solutions design planning. All solutions are now evaluated based on their business to be installed at key locations impact value and contribution towards Corporate Plan services or across the region. organisation wide strategy actions.

3.6.2 Delivery of the regional 01/07/2020 30/06/2021 25% The Intelligent Community Forum Top7 Virtual Site Visit took place on 31 ECDEV: innovation program and August and 1 September. The Visit was a TV style production live- Economic enhancement of the innovation streamed to the judging panel in New York. The six-hour event was Development ecosystem through leadership, hosted over two-days, receiving extremely positive feedback from judges programs, awards and and community participants. The results of judging will be announced on promotion of the region 21 October 2020 as part of the Intelligent Community Forum Virtual nationally and internationally to Global Summit. contribute to the regional economic development strategy goals.

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Quarterly report – Operational Plan 2020-21 - Period ended: Quarter 1 Corporate Plan Goal : Service Excellence Goal Objective: Positive experiences for our customers, great services to our community. Flexible and customised solutions for our customers

Action Action Name Start Date Due Date Progress On On Comments Branch Code Time Budget

4.2.1 Continue the Customer 01/07/2020 30/06/2021 25% The implementation of the Customer Relationship Management System CR: Experience Management continued, enabling a more seamless customer experience including Customer Program, including the commenced scoping of streamlined complaints processes, development of Response ongoing rollout of a Customer enhanced customer experience and service reporting. Relationship Management System. The development of the integrated marketing/engagement platform is currently being finalised, enabling Council to connect with customers in a more innovative way and enable proactive and reactive communication campaigns where and how our customers request.

4.2.2 Commission the Automated 01/07/2020 30/06/2021 10% Collection Station construction completed, however COVID-19 travel WRM: Waste Collection Station. restrictions have delayed system commissioning. Visa applications to allow Waste and ENVAC engineers entry to Australia is in progress. The revised Resource commissioning start date is February 2021. Management Regular and relevant engagement with our community

Action Action Name Start Date Due Date Progress On On Comments Branch Code Time Budget

4.3.1 Adopt the Excellence in 01/07/2020 30/06/2021 50% The draft Community Engagement Policy and Framework has been CPD: Engagement Framework to developed, with internal consultation continuing to refine the documents. Community guide delivery of coordinated, Planning and consistent and contemporary Development best practice community engagement.

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Quarterly report – Operational Plan 2020-21 - Period ended: Quarter 1 Service quality assessed by performance and value for our customers

Action Action Name Start Date Due Date Progress On On Comments Branch Code Time Budget

4.4.1 Deliver Planning and 01/07/2020 30/06/2021 25% During quarter 1, Council continued to see challenges associated with the DS: Development Services to COVID-19 pandemic, with notable changes in development activity for Development ensure statutory requirements customers and significant adjustments continuing for Council working Services are met to achieve positive arrangements. Taking into consideration these challenges, it is noted that customer experiences and applications being decided within statutory timeframes for the first quarter maintain strong industry of 2020/21 is 87%, remaining consistent with the result for the entire engagement. 2019/20 year.

Council continues to work with its customers and development industry to proactively support them throughout the COVID-19 pandemic. Council has contributed towards incentives for the development industry in Councils Economic Resurgence Plan, with an emphasis on streamlining shovel-ready construction projects through the Business Response Champions initiative, including fee incentives.

The annual Planning Institute of Australia (PIA) National Awards for Planning Excellence 2020 were held on 24 September 2020 and Councils Development.i was successful in winning the Improving Planning Processes and Practices award, demonstrating leading practice, leadership and achievement in planning.

4.4.2 Undertake parking surveys to 01/07/2020 30/06/2021 25% 2020/21 data program and surveys are currently being scoped for TIM: enable Council to identify quotation. Survey delivery will commence in October 2020. Transport trends and make informed Infrastructure decisions on parking Management management.

4.4.3 Develop a Service Excellence 01/07/2020 30/06/2021 35% Council has commenced service user surveys and interviews to provide CR: Strategy guiding value and further insights to help shape the strategy and to assist Council to Customer positive outcomes for our continuously improve end to end experiences and drive improvement Response customers and Council. where it matters most to our customers.

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Quarterly report – Operational Plan 2020-21 - Period ended: Quarter 1 Assets meet endorsed standards for sustainable service delivery

Action Action Name Start Date Due Date Progress On On Comments Branch Code Time Budget

4.5.1 Deliver the Capital Works 01/07/2020 30/06/2021 25% As at the end of quarter 1, the $130 million program allocated is on target PD: Project Program based on robust to exceed 90% delivery for the 2020/21 financial year. There is now Delivery scopes, cost and risk with well published weather forecast information suggesting the onset of a La Nina sequenced delivery schedules pattern with higher than average rainfall, this will be monitored closely aligned to the corporate over the coming months. The 2021/22 Capital Works Program prioritisation policy and long development process commenced in early September as planned with a term financial plans. Capital Program Development workshop, building on the successful process of previous years and rolling out upgrades to the system technology that facilitates program assembly. The new Minor Works program has been successfully implemented and is 60% allocated as at the end of quarter 1, with full allocation expected in quarter 2.

4.5.2 Implement CONFIRM asset 01/07/2020 30/06/2021 80% The CONFIRM asset management system is progressing well and on AM: Asset management system to enable track to be complete by mid-December 2020, with all asset data loaded Management more effective asset and all business areas operational. maintenance and ultimately improve service levels to the community.

4.5.3 Implement a Public Lighting 01/07/2020 30/06/2021 5% The work being carried out with Energy Queensland has been impacted TIM: Pilot Project in partnership with by COVID-19, however confirmation has been received that the Public Transport Energy Queensland Limited to Lighting Pilot Project will proceed in the 2020/21 financial year and Infrastructure evaluate benefits of various suitable trial sites have been identified. The project plan is currently being Management smart node technologies and to finalised. establish unit rates to facilitate re-evaluation of the business case to consider reinstatement of the LED Street Light Replacement Program.

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Quarterly report – Operational Plan 2020-21 - Period ended: Quarter 1 Corporate Plan Goal : An Outstanding Organisation Goal Objective: A high performing, innovative and customer focussed organisation marked by great people, good governance and regional leadership. A collaborative workplace culture, with engaged, energised and skilled people professionally ready for the future

Action Action Name Start Date Due Date Progress On On Comments Branch Code Time Budget

5.1.1 Provide a workplace that is fit 01/07/2020 30/06/2021 25% Fitout design has commenced for Sunshine Coast City Hall, with the PM: Property for purpose and supports our process currently involving review of design initiatives and learnings from Management people to deliver great services test spaces. Concept designs will be developed for organisational to the community across our consultation in readiness for a fitout construction tender process in 2021. administrative buildings and depots.

5.1.2 Progress the development of 01/07/2020 30/06/2021 25% Following detailed design development, McNab Developments have BI: Business the Sunshine Coast City Hall in established the construction site for Sunshine Coast City Hall throughout and the Maroochydore CBD. this quarter. Construction activities are on schedule. Innovation Strong and accountable leadership enabling, Councillors, individuals and teams to be their best

Action Action Name Start Date Due Date Progress On On Comments Branch Code Time Budget

5.3.1 Implementation of strategic 01/07/2020 30/06/2021 30% Year to date has been focused on responding to the COVID-19 pandemic. A P&C: initiatives and key projects to comprehensive safety service has been delivered to respond to COVID-19, People support safety performance including risk assessments, development of COVID Safe Plans, the and including the annual safety implementation of controls, attending to mental health, and extensive Culture management plan and the safety consultation and communication. Ongoing review and improvement of the management system. safety management system has continued, including responding to incidents and risks. Information, systems and process underpin quality decisions and enhance the customer experience

Action Action Name Start Date Due Date Progress On On Comments Branch Code Time Budget

5.6.1 Develop a new People Plan and 01/07/2020 30/06/2021 30% A plan has been developed that outlines the people and culture strategies P&C: implement processes and to proactively address opportunities in areas such as leadership, People and systems to support the delivery capability, attraction and recruitment, engagement, and health and safety. Culture of the Council's vision; and Implementation of the strategies are underway and on track. provide a safe workplace that attracts and retains high calibre employees.

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5.6.2 Develop a comprehensive 01/07/2020 30/06/2021 60% Council has been advised by the Local Government Association of CG: Legislative and Policy Queensland (LGAQ) that the Legislative Compliance Database Corporate Compliance Framework subscribed to by Council, is unable to meet Council's requirements for Governance providing a holistic view of our monitoring legislative obligations. LGAQ are working with Council to organisation which captures the address the changes that are required in order for the Legislative legislative, policy and Compliance Database to meet Council's needs. Council is still doing procedural obligations and further research to look at alternative options both within Council and requirements of all employees. externally.

5.6.3 Enhance the Corporate 01/07/2020 30/06/2021 30% Development of the 2019/20 Annual Report is underway for presentation OCEO: Planning and Performance to Council in line with statutory requirements. This report provides one Office of the Framework, including the avenue to communicate to our community the service delivery highlights CEO development of the Corporate over the past financial year and the progress that has been made towards Plan 2021-2025. achieving Council's vision for the region. In parallel, planning and analysis work has commenced on the development of the Corporate Plan 2021-2025.

A financially sustainable organisation

Action Action Name Start Date Due Date Progress On On Comments Branch Code Time Budget

5.7.1 Develop and monitor Council's 01/07/2020 30/06/2021 25% Council's financial performance for 2020/21 is currently within the adopted F: budget, including legislated metrics for quarter 1. Financial performance is reported monthly and satisfies Finance requirements. section 204 of the Local Government Regulation 2012.

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Quarterly report – Operational Plan 2020-21 - Period ended: Quarter 1