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8 – 10 AUGUST 2016 PULLMAN MELBOURNE ALBERT PARK, AUSTRALIA SPEAKERS Victoria’s LARGEST Healthcare Event Encompassing Design and Development, Digital Innovation and Aged Care Reform
EVENT SCHEDULE:
AGED CARE EXHBIT? WHY DAY 1 & 2 CONFERENCES DAY 3 FOCUS DAY 8 - 9 AUGUST 2016 10 AUGUST 2016
50+ INTERNATIONAL AND AUSTRALIAN SPEAKERS ACROSS ALL EVENTS, INCLUDING: FACILITES Sophie Gray Professor Annika Thoresson Pue Kim Chong HEALTH Director Health Christine Kilpatrick Biotechnologist and Director, Infrastructure Chief Executive Innovation Program (Infrastructure 3P, Procurement, ACT Officer, The Royal Manager, Innovation Design Thinking & Government Children’s Hospital Centre, The Karolinska Innovation), University Hospital Tan Tock Seng Sweden Hospital, Singapore Peter O’Halloran Dr David John Fogarty HEALTH Chief Information Dr Victoria Atkinson DIGITAL Russell-Weisz Executive Director Perth Officer, National Group Chief Medical Officer Director General, Southern Hospitals (inc Blood Authority St Vincent's Health Department of CEO Murdoch), St John Australia Australia Health WA of God Murdoch Hospital Dr Nick Hartland Dr Ronnie Ptasznik Dr Sadhana Maraj Lord Mayor First Assistant Chief Medical eHealth Clinical Robert Doyle Secretary, Aged Care AGED Information Officer, Lead, Technology Chairman, Policy and Reform CARE Monash Health and Digital Services, Melbourne Health Division, Department Ministry of Health of Health
Featured Partner: Exclusive Lanyard Partner: LMS Partner: SPONSORS
Exhibitors: OUR
Established 1888
debetrek recreating workspaces
Contributors: Organised and Developed by: REGISTRATION
Media Partners:
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WELCOME TO WHY SHOULD YOU ATTEND THE CONFERENCES? WELCOME
Following the success of Australian Healthcare Week in Sydney this March which As average life expectancy continues to rise attracted over 2100 visitors from across the healthcare system, I am pleased across the world with a higher prevalence to share with you the agenda for Victorian Healthcare Week taking place in of people living longer with chronic disease, Melbourne between the 8-10 August. we are seeing unsustainable pressure being
placed on an already over-stretched healthcare SPEAKERS This event has been created to bring together delegates from across the design, system. delivery and operation of our current and future hospitals to share strategies on the changes that need to be put in place if we are to create an integrated and In response, we are witnessing a drive towards digitally connected healthcare system that can respond efficiently and effectively a more connected digital healthcare system to the current and future health problems facing Australia. with fast moving advancements of medical science and information technology presenting WHAT CAN YOU EXPECT FOR 2016? the sector with major opportunities for service 2 Major Summits on Health Facilities Design and Development and Digital redesign, efficiency gains and improved health Healthcare Summit (New)
outcomes. We are also seeing the emergence EXHBIT? 50+ International and Australian speakers across all events of more integrated, connected and cooperative WHY Aged Care Focus Day models of care, but how will this impact on The opportunity to network with over 200 of your peers our thinking for the design and delivery of Joint morning plenary session for the main summits to encourage idea tomorrow’s healthcare facilities? exchange and networking opportunities International case studies from the US, UK, Sweden and Singapore As we look to future proof our facilities in Increased networking opportunities and interactive sessions to encourage response to future healthcare challenges and information exchange new models of care, this year’s program will Access all areas conference pass FACILITES bring together thought leaders from across the HEALTH international healthcare sector to explore and ATTENDEES TO THE SUMMIT ARE DRAWN FROM THE FOLLOWING share solutions to the challenges you will face. ORGANISATIONS: Health Departments (Federal Aged Care Facilities Themes covered will include: and State) Building Contractors / The Design and Delivery of Tomorrow’s Local Area Health Services Consulting Engineers Healthcare Facilities Health Facilities Architects Designing and Delivering a Health Precinct HEALTH that Integrates World Class Healthcare, DIGITAL Research and Innovation, Education and WITH THE FOLLOWING JOB TITLES REPRESENTED: Industry Chief Executive Officer Head of Capital Development / The Emergency Department: Considerations Chief Medical Officer Planning / Redevelopment for Innovation and trategic Design Chief Information / Technology Officer Head of IT / Clinical Information Understanding the Commissioning Chief Procurement Officer Health Sector Leader Challenges You Will Face in your New or Directors of Nursing / Nursing Redeveloped Healthcare Facility Unit Manager AGED Integrated Healthcare Design: Transforming CARE the Way we Thing about Lean Hospital Design Designing Integrated, Connected and Cooperative Models of Care that Respond and Cater to an Increase in Patients with Long Term Chronic Illnesses
CASE STUDY PROJECT SESSIONS INCLUDING: SPONSORS Population Health: What is to Become of The Karolinska University Hospital – Health City Novena – Singapore Existing Hospital Buildings and How will OUR Swedish Case Study Case Study these Facilities Need to Change to Accommodate Care Delivery System Needs? Mater Private Hospital Springfield Warren Clinic Ambulatory Care Clinics – US Case Study St Josephs Regional Medical Centre New Jersey – US Case study The Christchurch Health Precinct The Royal Children’s Hospital Princess Alexandra Hospital Melbourne WHEN: REGISTRATION The St John of God Murdoch 8 - 9 Redevelopment August 2016 Continued...
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Digital disruption and transformation across the healthcare sector is gathering pace as we see facilities across Australia at various stages in their journey to digital healthcare provision. With further advancements in technology we will witness the transformation of our reactive system to predict and prevent care model where a greater understanding of genomics and the increased use of predictive analytics will lead to greatly improved health outcomes and efficiencies across all systems.
In response to the challenges you will face in your journey to connected healthcare provision, I am please to share WHEN: WELCOME with you the program for our Digital Healthcare Summit taking place at Victorian Healthcare week. 8 -9 August Themes covered will include: 2016 Understanding the Healthcare Technologies and Trends that will Transform Australia’s Healthcare System iEMR Project Delivery How the Internet of Things is Transforming Healthcare The Big Data in Healthcare Challenge Delivering eHealth Technologies and Advanced Models of Patient Care SPEAKERS If you are looking to explore solutions to the challenges you face in the procurement, design and delivery of ICT systems across your healthcare facility whilst also looking ahead to the integrated and connected systems of 2020 and beyond, then this event is not to be missed.
WHEN: 10 WHY SHOULD YOU ATTEND THE FOCUS DAYS? August 2016
The rapid pace of change taking place across the aged care sector is placing increasing pressure on providers EXHBIT?
AGED CARE as they realise that traditional delivery models will no longer be adequate if they are to survive in the new WHY consumer led market place.
Faced with rapidly changing regulations, escalating costs and increased consumer expectations in a competitive market place, providers must reassess current delivery models and begin the transformation process that will ensure their transition to a contemporary service. Only by accelerating business change strategy development will they thrive and develop sustainable revenue streams in a rapidly changing industry.
With this in mind, our Aged Care Focus Day will focus on the strategies you need to put in place to unlock the productive potential of your FACILITES people, your processes and systems in response to major reform across the sector. HEALTH
Themes covered will include: Aged Care Reform and Consumer Choice models, staff models, business process systems Quality indicators program in Staff engagement and culture Redesigning service delivery model residential care Learning and development Mergers and consolidation Single aged care quality framework Unlocking the productive potential Branding and communications – aged care standards of people Redesigning workforce
Leadership and innovation - service Infrastructure and back office business The on-boarding process HEALTH DIGITAL
I look forward to meeting you in Melbourne this August.
Doug Power Follow us @AustHealthWeek Follow us on LinkedIn – #VHW16 Australian Healthcare Week Director - Victorian Healthcare Week AGED CARE SPONSORS OUR REGISTRATION
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YOUR EXPERT SPEAKER PANEL WELCOME
Annika Thoresson Nick Abrahams Serene Chin Biotechnologist Author and Healthcare Futurist Deputy Director, ISD, and Innovation Program Integrated Health Information Manager, Innovation Centre, SystemsDeputy Director, The Karolinska University Singhealth CIO, Hospital, Sweden KK Women's & Children's SPEAKERS Hospital Singapore. Fritha Mackay Pue Kim Chong Director, Mater Springfield, Director, (Infrastructure 3P, Mater Health Services Design Thinking & Innovation), Peter O’Halloran Tan Tock Seng Hospital, Chief Information Officer, Singapore National Blood Authority Australia
Sophie Gray EXHBIT? Lord Mayor Robert Doyle Director Health Infrastructure WHY Chairman, Procurement, Charles Burgess Melbourne Health ACT Government Technology Lead Bendigo Hospital Project, Department of Health Victoria (Roundtable Facilitator) John Seely Lisa Shaw-Stuart Senior Associate & Vice
Director Organisational FACILITES
President, HEALTH Sustainability, Callison RTKL – US Case Study Earl Blessing PMP Eastern Health Project Director EMR, Monash Health
Mark Rosenberg Chairman, Emergency Medicine, Medical Director, Population Professor Christine Kilpatrick Health, Associate Professor Chief Executive Officer, Clinical Emergency Medicine, The Royal Children’s Hospital Renea Collins Clinical Director ehealth, HEALTH St. Joseph's Health System – DIGITAL US Case Study Princess Alexandra Hospital
Dr Victoria Atkinson Digby Hall Group Chief Medical Officer Principal Sustainability Eric Woo St Vincent's Health Australia Consultant, ECRI Institute, Asia Pacific Umow Lai Regional Office AGED CARE
Professor Peter Fröst Professor Artistic, PhD, John Lucchetti Department of Architecture, Hydraulic Section Nick Abrahams Centre for Healthcare Architecture, Manager, Principal, Author and Healthcare Futurist Chalmers University of Wood & Grieve Engineers Technology SPONSORS OUR John Fogarty Megan Reading Executive Director Perth Southern Jane Blakeley Principal, Hospitals (inc CEO Murdoch), Clinical Applications Manager, Hassell St John of God Murdoch Hospitals, Healthscope Hospital
Jan Golembiewski REGISTRATION Adjunct Professor: Design and Michaela Sheahan Andrew Leong Health Industry Engagement and Researcher, Chief Technology Officer, Research, Queensland University Hassell Western Health of Technology
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YOUR EXPERT SPEAKER PANEL WELCOME AGED CARE
David Gillatt Andrew Cording Fiona Hearn Professor of Urological Chief Pharmacist, Executive General Oncology and Robotic Surgery, St. Vincent’s Hospital Manager - Clinical Governance Head of Urology and G and Client Services,
ynaecology Clinical Discipline, Royal District Nursing Service SPEAKERS Director of Medical Services, Macquarie University Hospital Jason Howie CEO, Kincare Dr Nick Hartland Andrew Cording First Assistant Secretary, Aged Chief Pharmacist, Care Policy and Reform Division, St. Vincent’s Hospital Department of Health Tibor Paller Chef Manager, Tabulam and Templer Homes EXHBIT? for the Aged Inc
WHY Ross Peden Dr Melissa Casey Chief Executive Officer, Tibor is a professional, European-trained chef. He migrated to Australia and has a diverse experience MAPS GAICD, and expertise in hospitality service delivery. In 1999, he consciously walked away from the trendy restaurants and function venues to bring his Christadelphian Aged Care Director of Psychology, culinary skills and innovative food solutions to the health and aged care industry. Tibor is passionate about food, how it tastes, how it is presentedEva and the customer experienceSimo of a meal. He now brings this passion to the residents of TTHA and to the noagroup discussions about Consumer Directed Care in residential aged care settings. Clinical Operations Director, Tibor is also the voice of Tibor's Kitchen at https://www.facebook.com/tiborskitchenCEO,, documenting 356 days of cooking in aged care at TTHA. Tibor is also involved with the Maggie Beer Foundation and works on texture modified food development. Monash Health Tibor is also a national finalist of Chef Manager 2015. Tabulam and Templer Homes for the Aged Inc
Paul Ostrowski Yazz Krishnan Chief Executive Officer, FACILITES CEO, Brett Beattie HEALTH Head of Procurement, CareConnect Five Faces Pty Ltd Opal Aged Care
Eva Simo – TTHA CEO
Eva Simo is the Chief Executive Officer of Tabulam & Templer Homes Aged Care. She has been Dr Sadhana Maraj Financial Controller at Tabulam &Rhonda Templer Homes since Bradley 2012 and CEO since August 2015. Jack Kerlin eHealth Clinical Lead, Eva is a Certified Practising AccountantDirector (CPA) and holds Business a Masters in Accounting Services, (MPA) and a Technical Director Buildings, Bachelor in Business (Marketing). She has held various senior finance positions for leading not-for- Technology and Digital Services, profit organisations in the Aged CareSir sector Moses and has also workeMontefiored in the Hotel/Hospital Industry.Jewish AECOM
Ministry of Health Home HEALTH DIGITAL
A positive experience with speakers AGED CARE providing a different and interesting perspective on procurement."
Gautam Anand, Procurement Specialist, Healthshare NSW SPONSORS OUR REGISTRATION
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WHY EXHIBIT AT VICTORIAN HEALTHCARE WEEK
YOUR GATEWAY TO THE RIGHT PROVIDERS FOR YOUR PROJECT WELCOME PRODUCTS ON DISPLAY INCLUDE: Selecting the right technology and vendor for your healthcare design, construction, retrofit and technology projects is critical. Understanding what is actually possible Non-clinical equipment and materials: within the budget available will help build the business case to secure funding, î Flooring improve the communication between stakeholders, improve maintainability of your î Sanitation technology and facilities and ultimately drive better outcomes for your organisation î Furniture and/or your client. î Lighting î Specialised healthcare building materials
Victorian Healthcare Week 2016 provides an expanded exhibition area to offer a î HVAC SPEAKERS greater choice of products and services, as well as more providers to ensure you can î Hospital catering choose the vendor that best suits your needs. î Building management systems î Hospital security systems Brought together under one roof to demonstrate their benefits, they will offer the î Power generation technology, fittings and furnishings to ensure your project is a success. î Modular fittings î Fabrics Networking and Interactivity î Storage solutions î Paints and coatings The conference experience has been specifically designed to increase the
opportunities for collaboration and networking courtesy of formats like speed EXHBIT?
Clinical equipment: WHY networking, solutions clinics, interviews and debates. î Beds î Medical consumables We encourage you to bring your business cards, actively participate in the î Medical gases interactive learning and networking sessions, reflect on your current commercial î Imaging and diagnostics equipment challenges and leverage the event to identify new high value relationships and î Medical devices tangible business solutions which you can implement when you are back in the î Surgical products and services office. FACILITES
IT and technology services: HEALTH î Specialist healthcare solutions BOOK YOUR STAND! î IT hardware Attracting senior healthcare professionals from clinical, management, î Specialised healthcare software engineering and IT backgrounds, Victorian Healthcare Week 2016 provides î System integration/network a unique opportunity to network with the entire value chain engaged in the infrastructure design, development and technology provision of health facilities. î Patient technologies and entertainment î Equipment financing
To find out more about how you can showcase your products and services to HEALTH DIGITAL this audience through tailored sponsorship and exhibition packages, contact î Big data analytics James Hurlock on +61 2 9229 1050 or email [email protected]. î Nurse call î Patient flow and workforce efficiency Exhibition space is limited and always sells out. AGED As always, the best forum for bringing key sector CARE participants together to share project experiences, network and discuss latest innovations with vendors” John Goodchap, National Manager, Health, Hansen Yuncken SPONSORS OUR REGISTRATION Very full and interesting event presenting a great opportunity to catch up on what else is being achieved in the healthcare design industry” Robert Martin, Director, Health Projects International
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spaces into one holistic ecosystem. WELCOME This session will discuss the vision for the development and how key concepts behind the masterplan were identified. The presenter will share how to use LEAN tools and design thinking to “design out” waste from initial planning, and the application of Product Process JOINT MORNING PLENARY WITH DIGITAL Preparation to design options against determined criteria.
HEALTHCARE SUMMIT SINGAPORE CASE STUDY Pue Kim Chong 08:00 Registration and Networking Director, (Infrastructure 3P, Design Thinking & Innovation),
Tan Tock Seng Hospital, Singapore SPEAKERS 09:00 Opening Remarks from the Chair 11:10 Speed Networking and Refreshments Digby Hall An effective structured interactive session designed Principal Sustainability Consultant, to help you expand your network through one-on-one Umow Lai focused conversations. 09:10 Healthcare 2025: Understanding the Healthcare Technologies and Trends that will Transform 12:00 Fiona Stanley Hospital Commissioning: The Journey, Australia’s Healthcare System Challenges and Lessons Learnt
There are more and more people needing access to WA Health Director General Dr David (Russ) Russell-Weisz EXHBIT? healthcare at a time when healthcare facilities are being will discuss his experience as Commissioning Chief WHY told to cut costs. This session will explore the digitally Executive for Western Australia’s new flagship hospital - enabled healthcare system of the future and the new $2billion Fiona Stanley Hospital (FSH) – between 2012 and models of care required to deal with the healthcare 2015. challenges of 2025 and beyond. Opened in four phases between October 2014 and The healthcare shift from reactive to preventive February 2015, the 783-bed facility is the largest tertiary Wellness programs as an integral part of most /quaternary hospital in Perth, offering comprehensive organisations
health care services to communities south of Perth and FACILITES Genome medicine – treating illnesses based on your across Western Australia, including adult, paediatric, HEALTH genes to prevent you getting sick in the first place mental health, obstetric and neonatal care. Consumer driven technology enabled health The body shop – growing new organs Dr Russell-Weisz will discuss the challenges of coming Digitally enabled coordinated healthcare into a complex hospital commissioning late in the project, Artificial intelligence and robots and the successes, pitfalls and lessons learnt from what will be a once-in-a-generation build and commissioning. Nick Abrahams He will also examine the logistics involved in establishing Author and Futurist new and innovative ICT, public private partnerships in HEALTH facilities management, and building a culture optimal DIGITAL 09:50 First Do No Harm: The Design-Clinician Interface for of care in a new organisation, as well as the key lessons Improved Project Outcomes and Patient Care learnt for managing projects and system change of this It is becoming increasingly acknowledged that the physical size and complexity. environment in healthcare facilities is an critical component of clinical care. Bringing the worlds of design and clinical Dr David Russell-Weisz care together, however, can be a challenge leading to Director General, Department of Health WA expensive design changes during construction as well as builds which do not perform clinically. It is essential, 12:40 Box Hill Hospital Redevelopment: Operational AGED therefore that nurses, doctors and non-clinical staff are Commissioning and Lessons Learnt CARE fully immersed in the design process and consequently Box Hill Hospital’s $447M redevelopment opened in can create the new patient care models required. This September 2014. Eastern Health and the Department’s presentation examines the interface between clinicians vision was to create a technologically advanced healthcare and project design teams and how to maximise facility. engagement and minimise costs. Using architects as clinicians This presentation will provide an overview of the Box
How best to engage clinicians Hill Hospital redevelopment, discuss the operational SPONSORS Clinical governance ad safety considerations in design commissioning process and lessons learnt, including: New points of care and ambulatory care models Governance (project and operational commissioning) OUR Patient and staff experience of hospitals Service demand Model of care and workflow review Dr Victoria Atkinson Financial implications of a new building Group Chief Medical Officer, St Vincent’s Health Workforce management Clinical safety 10:30 Integrated Healthcare Design: Transforming the Way Stabilisation of a new facility we Think about Lean Hospital Design Post occupancy review REGISTRATION A 17-hectare integrated healthcare complex comprising Tan Tock Seng Hospital and 9 other facilities, Health City Lisa Shaw-Stuart Novena is a sustainable urban development in Central Director Organisational Sustainability, Eastern Health Singapore slated for completion in 2030 incorporating health services, research and education, leisure and public 13:20 Lunch and Networking Break
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14:20 The St John of God Murdoch Redevelopment: Ensuring Annika Thoresson
Business as Usual and Patient Safety in a Live Biotechnologist and Innovation Program Manager, WELCOME Healthcare Environment Innovation Centre, The Karolinska University Hospital Stage one of the $200m+ St John of God Murdoch Hospital Sweden redevelopment is now complete, ahead of time and on budget. The redevelopment is Western Australia’s largest 17:00 Hackathon: Where are we Going with Health and ever private health sector investment. Design – An Interactive Exploration of the Coming Century This session will explore the strategies utilised to ensure The interactive workshop will involve the whole audience the project completed on time, within budget and with and will look at the big decisions that will affect design minimal disruption to existing hospital facilities and
and health over the next century and what we can do to SPEAKERS services. prepare. This future-facing session will challenge the John Fogarty status quo by asking us to examine our models of care, our Executive Director Perth Southern Hospitals (inc CEO assumptions and our solutions against what we already Murdoch), St John of God know to be the future of medicine and health, and what we can expect over the horizon.
15:00 The Melbourne Biomedical Precinct: Realising the Golembiewski has asked hundreds of health academics 2025 Vision through the Extensive Redevelopment of and futurists to state their concerns for the emerging the Royal Melbourne Hospital century, and what he has learned will weave its way into the preparation for this thought experiment where the EXHBIT?
Lord Mayor Robert Doyle WHY City of Melbourne and Chairman, Melbourne Health audience is led using future-thinking methodologies and get to share their own discoveries.
15:40 Afternoon Tea and Networking Jan Golembiewski Adjunct Professor: Design and Health Industry 16:20 Karolinska University Hospital: The New Hospital Engagement and Research, Queensland University of A Catalyst for Innovation Technology Building a more patient-centric facility FACILITES Developing in-house life sciences capability to enable the 18:30 Close of Day 1 & Networking Drinks HEALTH rapid development of tomorrow's healthcare solutions Partnerships with some of the world's largest healthcare companies Embedded innovation ability leading to significant
SWEDISH CASE STUDY SWEDISH cost savings for healthcare providers, innovations for technology manufacturers and value for money for the taxpayer HEALTH DIGITAL AGED CARE SPONSORS OUR
Informative and highlighting those issues that REGISTRATION are affecting our industry"
Arch Fotheringham, Director of Health Projects, Brookfield Multiplex
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opportunity to expand their brand in the community.
Ambulatory care centres understand that the key to WELCOME success is combining design with community engagement Keeping patients engaged in their health, both acute and preventive
US CASE STUDY Standing out from your competitors by creating patient JOINT MORNING PLENARY WITH DIGITAL friendly, operationally efficient clinics HEALTHCARE SUMMIT Workplace design considerations for a more collaborative approach between staff and clinicians Designing a welcoming environment through the 08:00 Registration and Morning Coffee
utilisation of natural light SPEAKERS 09:00 Why Don’t We Build an Emergency Department For Modular construction techniques and flexibility in design Seniors, Just Like We Do for Kids? John Seely For many senior citizens, a visit to the emergency Senior Associate & Vice President, Callison RTKL department can be a regular occurrence. These visits can be particularly traumatic when you factor in people Renee Frenier D.O. screaming from pain and the ever increasing occurrence of Family Medicine, Warren Clinic Tulsa
US CASE STUDY hospital staff dealing with violent patients, suffering from lifestyle choice related illnesses. 11:00 Speed Networking and Refreshments
An effective structured interactive session designed EXHBIT?
Following years of planning, St Josephs Regional Medical to help you expand your network through one-on-one WHY Centre in New Jersey opened the first iteration of its focused conversations. geriatric ED in April 2009. Th 11 bed space was located on the hospital’s third floor and featured natural lighting on 11:50 Design Matters for Nurses: The Role of Workplace three sides . It provided a quieter, less chaotic environment Design in Nurse Attraction and Retention than a typical adult ED. Patient satisfaction went up, while Nurses are the cornerstone of hospital care delivery. return visits and admissions went down. However, the attraction and retention of nurses is a
significant issue in many healthcare systems and countries. FACILITES
With a growing elderly population in Australia, this session HEALTH There is now evidence to suggest that attracting and will explore the design considerations that need to be retaining a happy, healthy and sustainable nursing considered to ensure the health and wellbeing and workforce requires a focus on the interactions between improved health outcomes of our senior citizens during nursing and the physical design, organisational culture, hospital visits. technology and work processes. Mark Rosenberg Chairman, Emergency Medicine, Medical Director, This presentation reviews the characteristics of hospital Population Health, Associate Professor Clinical Emergency workplace design that improve nurse attraction and HEALTH Medicine, St. Joseph's Health System retention based on research undertaken by The University DIGITAL of Melbourne in partnership with HASSELL. The project 09:40 Innovation in Healthcare was funded by a grant awarded by the Australian With rising healthcare costs, growing demand for clinical Commonwealth Department of Industry. The research has service and changing patients expectations, new four key objectives; approaches to how healthcare is delivered and how To identify the characteristics of workplace design that hospitals support the delivery for high quality care are can improve attraction and retention needed. To identify the contextual factors that may influence the AGED interplay between workplace design and staff attraction CARE These include; and retention New models of care for chronic disease management To identify enablers and barriers Resource allocation in hospitals after hours To identify the outcomes that workplace design can Use of digital technology including electronic medical achieve in relation to attraction and retention record New approaches to operational management such as Megan Reading hospital-wide huddles Principal, Hassell SPONSORS
New approach to management of specialist outpatient OUR clinics Michaela Sheahan Researcher, Hassell Professor Christine Kilpatrick Chief Executive Officer, The Royal Children's Hospital 12:30 Mater Private Hospital Springfield – Successful Melbourne Commissioning in a Master Planned Context Stage 1 of MPHS opened in October 2015, four months 10:20 The Ongoing Shift Towards More Accessible Health ahead of schedule. MPHS is part of a 52 Ha Master
Care Services: Combining Design with Community Planned Health City in Springfield. Springfield, located REGISTRATION Engagement right on Brisbane’s doorstep, is Australia’s fastest The shift towards more accessible health care services has emerging new city. It drives one of the nation’s fastest led to an increase in new ambulatory care clinics in the US. urban growth corridors and is the only fully master This trend looks to increase as organisations look for new planned city to be built in Australia other than Canberra. avenues to decrease care costs. It also offers them an
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Mater Health Services will deliver a number of expansion 14:50 Modular Construction in the Health and Aged Care
stages which will be rolled out to meet the demands of the sector WELCOME region. MPHS will offer an innovative, unique and What is modular construction contemporary model of holistic care and will provide Where do we see it in aged care patients exceptional acute and sub-acute treatment and Case study care, while also promoting wellness and illness prevention. Challenges and Opportunities Future of modular construction Within this context, the successful commissioning of the Stage 1 facility carries even greater weight with the lessons John Lucchetti learnt and the operational base providing the launch pad Hydraulic Section Manager, Principal, Wood & Grieve for future stages. This presentation will provide a brief Engineers outline of the Mater Springfield development, and will then SPEAKERS specifically focus on the reasons for the commissioning Anthony Squire success, including lessons learnt. Topics covered will include: Project Engineer, Wood & Grieve Effective workforce planning Use of advanced simulation techniques 15:30 Afternoon Tea and Networking Break Programming and planning for parallel commissioning/ build processes 16:00 Evidence-Based Co-Design of Healthcare Architecture Effective IT implementation Multi-professional collaboration with staff is a significant Managing 3rd party and vendor installs part of the planning process for Healthcare Architecture Project Governance and resourcing in Sweden today. Simultaneously, the approach of EXHBIT? Evidence-based Design (EBD) is requested in all new WHY
Use of go/no go surveys SWEDISH CASE STUDY Healthcare projects. Consequently, an Evidence-based Fritha Mackay Co-design (EBCD) process has been developed that Director, Mater Springfield, Mater Health Services integrate collaborative planning and local dialogue with systematically managed best practice and evidence-based 13:10 Lunch & Networking Break knowledge. Such a model is also supportive for innovation in a constantly changing Healthcare. The lecture will
14:10 ACT Health Infrastructure Program – Successful describe a planning method for co-design of Healthcare FACILITES Project Implementation Architecture frequently used in Sweden and discuss how HEALTH The ACT Government has embarked upon a program it can be supported by a set of Evidence Based Concept to overhaul and expand all aspects of the ACT Health programs produced by Chalmers University of Technology. Directorates systems as part of the single largest capital works program undertaken in the ACT Government’s Professor Peter Fröst history. The enhancements to the health system in both Professor Artistic, PhD, Department of Architecture, building and clinical systems are in excess of $1 billion. Centre for Healthcare Architecture, Chalmers University In the delivery of the Health Infrastructure Program, of Technology HEALTH the ACT Government has adopted an internal project DIGITAL management delivery methodology with the successful 16:40 The Future Hospital: Meeting the Needs of New delivery of health capital works projects on budget and Models of Care in the 21st Century schedule. The implementation of improved business case planning processes and the use of collaborative style Dr Ian Bullock contracting models are some of the strategies applied to Chief Executive Officer, achieve value for money health infrastructure outcomes. The Royal College of Physicians UK
Project examples include small scale projects such as the US CASE STUDY AGED Ngunnwal Bush Healing Farm to larger scale facilities such CARE as the University of Canberra Public Hospital. 17:20 Close of Conference Overview of capital works delivery in the ACT Analysis of the ACT business case planning process – The Capital Framework Outline of the Health Infrastructure Program
management processes SPONSORS Project Implementation methodology
Project Examples: OUR The Ngunnawal Bush Healing Farm The Secure Mental Health Unit The University of Canberra Public Hospital Lessons Learnt
Sophie Gray Director Health Infrastructure Procurement, Informative, up-to-date and engaging" REGISTRATION ACT Government Shelly Fletcher, eHealth and Primary Care Manager, Feros Care
Speed Networking Shot
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This session will discuss the vision for the development
and how key concepts behind the masterplan were WELCOME identified. The presenter will share how to use LEAN tools and design thinking to “design out” waste from initial planning, and the application of Product Process Preparation to design options against determined criteria.
JOINT MORNING PLENARY WITH HEALTH Pue Kim Chong FACILITIES DESIGN AND DEVELOPMENT SUMMIT Director, (Infrastructure 3P, Design Thinking & Innovation), Tan Tock Seng Hospital, Singapore 08:00 Registration and Networking 11:10 Speed Networking and Refreshments SPEAKERS 09:00 Opening Remarks from the Chair An effective structured interactive session designed to help you expand your network through one-on-one 09:10 Healthcare 2025: Understanding the Healthcare focused conversations. Technologies and Trends that will Transform Australia’s Healthcare System 12:00 BloodNet: The NBA’s Nationwide Effort to Link all of There are more and more people needing access to Australia’s Pathology Labs to its Central Data Base healthcare at a time when healthcare facilities are being Developing a real-time view of the whole country’s told to cut costs. This session will explore the digitally critical blood inventory enabled healthcare system of the future and the new Enabling real-time receipt and data feeds out of the EXHBIT? WHY models of care required to deal with the healthcare hospital labs via API’s challenges of 2025 and beyond. The installation of electronic dashboards in pathology The healthcare shift from reactive to preventive labs to keep managers up to date with their critical Wellness programs as an integral part of most inventory organisations Project challenges and next steps Genome medicine – treating illnesses based on your genes to prevent you getting sick in the first place Peter O’Halloran
Consumer driven technology enabled health Chief Information Officer, National Blood Authority FACILITES HEALTH The body shop – growing new organs Australia Digitally enabled coordinated healthcare Artificial intelligence and robots 12:40 Beyond the Bedside - Improving the Patient, Visitor & Staff Experience through Technology Integration Nick Abrahams Patient and visitor wayfinding –Technology interaction Author and Futurist with static signage Digital engagement with patients and visitors 09:50 First Do No Harm: The Design-Clinician Interface for Engaging and entertaining patients through Point of HEALTH Improved Project Outcomes and Patient Care Care solutions DIGITAL It is becoming increasingly acknowledged that the physical Tracking the patient experience environment in healthcare facilities is an critical component Influencing customer wellbeing through design of clinical care. Bringing the worlds of design and clinical Increasing operational efficiency through technology care together, however, can be a challenge leading to integration expensive design changes during construction as well as builds which do not perform clinically. It is essential, Yazz Krishnan therefore that nurses, doctors and non-clinical staff are CEO, Five Faces Pty Ltd AGED fully immersed in the design process and consequently CARE can create the new patient care models required. This 13:05 Lunch and Networking Break presentation examines the interface between clinicians and project design teams and how to maximise 14:20 The New Zealand Health IT Program 2015-2020: engagement and minimise costs. Applying Digital Technology to Healthcare Using architects as clinicians Co-designing eHealth solutions with clinicians and How best to engage clinicians consumers is crucial in delivering responsive, customer- SPONSORS Clinical governance ad safety considerations in design centric health care
New points of care and ambulatory care models Developing a preliminary design and scope for the OUR Patient and staff experience of hospitals national EHR and a plan for creating a digital hospital blueprint Dr Victoria Atkinson Patient portals – developing an awareness campaign to Group Chief Medical Officer, St Vincent’s Health encourage more GPs and consumers to start using portals 10:30 Integrated Healthcare Design: Transforming the Way Where are we in our journey to an integrated healthcare we Think about Lean Hospital Design model? REGISTRATION A 17-hectare integrated healthcare complex comprising The main challenges so far and next steps Tan Tock Seng Hospital and 9 other facilities, Health City Novena is a sustainable urban development in Central Dr Sadhana Maraj Singapore slated for completion in 2030 incorporating eHealth Clinical Lead, Technology and Digital Services, health services, research and education, leisure and public Ministry of Health NZ spaces into one holistic ecosystem.
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15:00 EMR Project Governance: The Opportunity for Clinical Embedded innovation ability leading to significant cost
Engagement savings for healthcare providers, innovations for WELCOME The success or failure of an EMR project often lies at the technology manufacturers and value for money for feet of clinical engagement. Experts always advocate ‘early the taxpayer clinical engagement’; which begs the question: “What does Annika Thoresson early clinical engagement look like and how can it be Biotechnologist and Innovation Program Manager, improved?” Innovation Centre, The Karolinska University Hospital We will discuss the strategies developed and the subsequent Sweden actions taken by Monash Health’s EMR project to optimize clinical engagement via the EMR Governance Model. JOINT WORKSHOP WITH THE HEALTH Administrative Structure FACILITIES DESIGN AND DEVELOPMENT SPEAKERS Clinical Attribution SUMMIT Committee Structure Roles and Responsibilities 17:00 Hackathon: Where are we Going with Health and Design – An Interactive Exploration of the Earl Blessing PMP Coming Century Project Director EMR, Monash Health The interactive workshop will involve the whole audience and will look at the big decisions that will affect design Dr Ronnie Ptasznik and health over the next century and what we can do to
Chief Medical Information Officer, Monash Health EXHBIT? prepare. This future-facing session will challenge the status quo by asking us to examine our models of care, our WHY 15:40 Afternoon tea and Networking Break assumptions and our solutions against what we already know to be the future of medicine and health, and what we 16:20 Karolinska University Hospital: The New Hospital can expect over the horizon. - A Catalyst for Innovation In Stockholm, Sweden, the Karolinska University Hospital Golembiewski has asked hundreds of health academics are building a new more patient-centric facility and extending and futurists to state their concerns for the emerging their in-house life sciences capabilities to enable the rapid century, and what he has learned will weave its way into FACILITES development of tomorrow’s healthcare solutions. the preparation for this thought experiment where HEALTH the audience is led using future-thinking methodologies The project “New Karolinska Solna”, first conceived in 2001, and get to share their own discoveries. will cost an estimated 14.5 billion SEK. Building a more patient-centric facility Jan Golembiewski Developing in-house life sciences capability to enable the Adjunct Professor: Design and Health Industry rapid development of tomorrow’s healthcare solutions Engagement and Research, Queensland University of Partnerships with some of the world’s largest healthcare Technology companies HEALTH DIGITAL 18:30 Close of Day 1 & Networking Drinks AGED CARE SPONSORS OUR REGISTRATION
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Ambulatory care centres understand that the key to
success is combining design with community WELCOME engagement Keeping patients engaged in their health, both acute and preventive Standing out from your competitors by creating patient JOINT MORNING PLENARY WITH HEALTH friendly, operationally efficient clinics FACILITIES DESIGN AND DEVELOPMENT SUMMIT Workplace design considerations for a more collaborative approach between staff and clinicians Designing a welcoming environment through the 08:00 Registration and Morning Coffee utilisation of natural light SPEAKERS Modular construction techniques and flexibility in 09:00 Why Don’t We Build an Emergency Department For design Seniors, Just Like We Do for Kids? For many senior citizens, a visit to the emergency department John Seely can be a regular occurrence. These visits can be particularly Senior Associate & Vice President, Callison RTKL traumatic when you factor in people screaming from pain and the ever increasing occurrence of hospital staff dealing Renee Frenier D.O. with violent patients, suffering from lifestyle choice related Family Medicine, Warren Clinic Tulsa illnesses.
11:00 Speed Networking and Refreshments EXHBIT?
Following years of planning, St Josephs Regional Medical An effective structured interactive session designed WHY Centre in New Jersey opened the first iteration of its geriatric to help you expand your network through one-on-one ED in April 2009. Th 11 bed space was located on the hospital’s focused conversations. third floor and featured natural lighting on three sides . It provided a quieter, less chaotic environment than a typical 11:50 Exemplar Site Design Produces Quality, Efficiency adult ED. Patient satisfaction went up, while return visits and and Delivery for a State Run EMR Program admissions went down. In a state-based one domain EMR it became apparent that the strategic direction of design and build for multiple sites With a growing elderly population in Australia, this session will FACILITES at once and implementing sequentially was not delivering HEALTH explore the design considerations that need to be considered the functionality or benefits to the health services to ensure the health and wellbeing and improved health efficiently. In 2014 a strategic change was enacted to focus outcomes of our senior citizens during hospital visits. on two exemplar hospitals (Tertiary and Regional). Both Mark Rosenberg sites Princess Alexandra Hospital and Cairns Hospital are Chairman, Emergency Medicine, Medical Director, now live with three more onboarding sites going live over Population Health, Associate Professor Clinical Emergency next 6 months. Electronic Medications, Anaesthetics and Medicine, St. Joseph's Health System Clinical Trial Management have completed design and are HEALTH
planned for Go Live early 2017. DIGITAL 09:40 Innovation in Healthcare Queensland single domain challenges and benefits With rising healthcare costs, growing demand for clinical Exemplar site approach service and changing patients expectations, new Strategic partnership with vendor approaches to how healthcare is delivered and how Implementation training & change management hospitals support the delivery for high quality care are approach of >6000 staff at PAH needed. Device integration (Vital Signs, Continuous Monitoring,
ECG’s) AGED These include; CARE New models of care for chronic disease management Post go Live optimization Resource allocation in hospitals after hours What we would do differently & constraints/ Use of digital technology including electronic medical dependencies that were out of our hands to influence record Renea Collins New approaches to operational management such as Clinical Director eHealth, Princess Alexandra Hospital hospital-wide huddles New approach to management of specialist outpatient SPONSORS 12:30 The KK Women’s and Children’s Hospital’s & clinics Integrated Health Information Systems’ (IHiS) OUR Professor Christine Kilpatrick Emergency Outpatient Pharmacy Automation System Chief Executive Officer, The Royal Children's Hospital The hospital’s Pharmacy team and IHiS’ Applications team Melbourne embarked on the project, which was implemented in March 2015, to enhance efficiency and patient safety. The initiative 10:20 The Ongoing Shift Towards More Accessible Health achieved automation of at least 90% of drugs packing and Care Services: Combining Design with Community increased patient safety satisfaction. The system has several
Engagement world firsts patent-pending technologies. REGISTRATION The shift towards more accessible health care services has Enhancing efficiency and patient safety through led to an increase in new ambulatory care clinics in the US. automation The integration of the inpatient and outpatient This trend looks to increase as organisations look for new pharmacy systems avenues to decrease care costs. It also offers them an Reduced waiting times and operational efficiency gains opportunity to expand their brand in the community.
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Automation to achieve an increased focus on safety Starting the journey – where to first seek advice. checks and holistic patient care Exploring reputable resources, examining published WELCOME evidence and determining metrics used to assess product Serene Chin offerings. Deputy Director, ISD, Integrated Health Information Measuring ROI for Clinical Information Systems and SystemsDeputy Director, Singhealth CIO - KK Women's & Solutions. Children's Hospital Singapore. ‘Smart people learn from mistakes, wise people learn from the mistakes of others’ - how leveraging failures 13:10 Lunch and Networking Break can help ensure selection and implementation success.
14:10 Medical Technology : Health IT & Cybersecurity Andrew Cording SPEAKERS Healthcare providers and policymakers have embraced Chief Pharmacist, St. Vincent's Hospital health information technology (IT) as an essential component of high-quality healthcare because it has the potential to 15:20 Afternoon Tea and Networking Break provide multiple benefits: support clinical decision making, enhance provider communication, provide clinicians with 15:50 Unleashing the Nascent Potential in Humans to Design access to patient data, engage patients, and reduce errors. and Deliver new Value Transformations in Acute Health However, studies show certain “unintended health IT Services. consequences” that may occur when critical elements; such as Understanding how humans really change, adapt and culture, work flow, are not deeply considered or implemented innovate in organisations EXHBIT?
successfully. Health IT system such EMR are intended to Adopting a suitable change and design methodology WHY record large number of patient data. Reports indicated that for your transformation efforts health IT error has affected patient’s treatment modalities Why data is “the new oil” – how information is shaping resulting to harm and injury. Reported cases show healthcare strategy and clarifying drivers for change providers paying hefty sum of compensation due to such Engaging staff in purpose led design, the proliferations error. of insights and deciding what to prototype Engaging consumers in co-design; understanding their Cybersecurity related to healthcare device can be the next experiences within the value transformation FACILITES
challenges in adopting technology with IT. Technology in Understanding the critical role of data analytics in the HEALTH medical device are providing greater accessibility to patient measurement of progress and in deciding what designs and providers, device interoperability leading the drive to invest in at 2 strategic decision points - prototyping of efficient and effective care in today’s modern world. and scaling out. However, patient safety risk persists to evolve alongside the development of system and devices. In this session, Dr Melissa Casey we shall explore the importance of good implementation MAPS GAICD, Director of Psychology, Clinical Operations in adopting health IT, examine the possibility of risk, and Director, Monash Health possible cyberattacks toward the integrated system and HEALTH DIGITAL devices. 16:30 A Digital Solution for the Safe Management of Mental Health Patient Leave Eric Woo Providing a safe system to manage Mental Health patients ECRI Institute, Asia Pacific Regional Office leaving the hospital on leave is a challenge. Private Healthcare provider Healthscope worked with iMatis Australia to develop 14:40 Procurement and Implementation of Clinical Information a system that ensures compliance with Mental Health policies Systems and Solutions: How to Assess Need, Choice, ROI and procedures as well as alerting staff when patients have and Ensure a Successful Implementation not returned from their leave on time. AGED Public and private health sectors continue to seek best value- The problem CARE for-money outcomes in a fiscally constrained environment. Our approach New technologies including clinical information systems The solution and solutions are now being turned to in the hope they Implementation challenges can further drive efficiency with the health dollar. Given Where to from here the significant financial outlay to purchase, successfully Jane Blakeley implement and maintain these systems, what factors must SPONSORS be considered, what approach should be used and what Clinical Applications Manager – Hospitals, Healthscope measure of success should be applied when determining the OUR right choice in this market segment? 17:10 Best Care inspiring Technology Solutions – The Journey at Western Health Following personal experience across almost 20 years in In today's modern Australian hospital you would expect it the procurement and implementation process of statewide to be fully electronic with modern computer systems but enterprise Clinical Information Systems and development many hospitals in Australia are still heavily reliant on paper and implementation of local customised solutions, the and are struggling to meet the ICT demands of staff and
following knowledge and experiences are shared: patients. Western Health is a typical major public provider REGISTRATION
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of acute health services serving a growing population in Is it about the best technology or the best care the Western Metropolitan Melbourne and is undertaking How has Western Health enabled new technologies for WELCOME journey not just to get the best technology but to obtain the hospital technology that will provide the best care for patients. This Some lessons learnt from our journey towards an EMR. session describes the Western Health Journey as we move towards implementing an EMR and how we met some of Andrew Leong the challenges with lessons learnt, innovative technology, CTO, Western Health stretched staff and a good share of headaches. How does an ICT services department, provide 17:50 Close of Conference real business value to the organisation with aging
computers, CUI applications, limited financial and staff SPEAKERS resources, and users ranging from ICT gurus to luddites?
NETWORKING AND INTERACTIVITY The conference experience has been specifically designed to increase the opportunities for collaboration and networking courtesy of formats EXHBIT? like speed networking, solutions clinics, interviews and debates. WHY
We encourage you to bring your business cards, actively participate in the interactive learning and networking sessions, reflect on your current commercial challenges and leverage the event to identify new high value relationships and tangible business solutions which you can implement when you are back in the office. FACILITES HEALTH HEALTH DIGITAL AGED CARE SPONSORS OUR REGISTRATION
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Strategies adopted will vary but it is safe to say that the
future market faced by operators will be very different WELCOME to what it is today. This session will pose issues for AGED CARE consideration as providers develop strategies to avoid the potholes as they journey along “the road” . CompetitionFinance 08:00 Registration and Morning Coffee Service Models - Looking outside the square Ross Peden 08:30 Opening Remarks from the Chair: Chief Executive Officer, Christadelphian Aged Care
08:40 Aged Care Reform – What’s Been Happening and 10:10 Interactive Aged Care Reform Panel SPEAKERS Where to Next? This interactive panel will discuss the morning’s Dr Nick Hartland, First Assistant Secretary, Department presentation content and give delegates a chance to ask of Health, will provide an update on the aged care reforms additional questions around the aged care reform agenda to date and the next steps for future reform, including and the changes they need to make in their business updates on My Aged Care, the Quality Indicators pilot and models to respond to major reform across the sector. Home Care Reform. 10:30 Speed Networking and Morning Coffee Dr Hartland will also discuss the role of the Aged Care Financing Authority (ACFA) in supporting the reforms, and SERVICE REDESIGN AND WORKFORCE EXHBIT? its current focus. WHY Australia’s aged care system is currently undergoing a 11:20 Redesigning your Service Delivery Model in a period of significant change – transforming to a Consumer Driven Marketplace consumer driven, market based and sustainable aged Innovate to create new growth opportunities care system for all Australians. Leadership and innovation – where do we innovate? These changes will give older Australians greater choice Staff engagement and culture change and flexibility in deciding who provides their care and Developing your workforce and the skills required in a
services. FACILITES
consumer driven market place HEALTH While the Australian Government has already Do you have the necessary infrastructure and business implemented a number of changes to improve the systems in place? aged care system, further changes enhancing consumer What are the anticipated pain points in the choice and improving the quality of aged care services, transformation process? are to come. ACFA is currently providing advice to the Government Jason Howie on funding, financing and pricing issues in relation Chief Executive Officer, Kincare to past and future reform including means testing, fees, HEALTH accommodation prices, access and workforce. 11:50 Being ‘Smart’ about your Training and it Doesn't Have DIGITAL to be Death by PowerPoint?!” Dr Nick Hartland Delegates will learn how we developed an internal First Assistant Secretary, Department of Health eLearning platform (iTraining) specific to the aged care industry using some ‘Smart’ tools to offer training online 09:10 Back Yourself, but Don't Kid Yourself: Being Prepared that is engaging, interactive and uses games to keep it to Make Sacrifices to Stand Out from the Crowd fun. Information is delivered with video, music, voiceover For over 20 years, Care Connect has been providing and images, and amenable to advanced users, those with AGED Homecare services across aged, disability and mental poor command of English and staff members with limited/ CARE health. While most of this has been delivered through a no computer skills. Outcomes have included significant "connector model", like many organisations we've found financial savings in training costs, an expansion of our ourselves moving beyond our niche. The advent of CDC program offerings and a Better Practice Award from the and the NDIS has forced Care Connect to take a good look Australian Aged Care Quality Agency. at itself, what we should be doing and who our customers are. That's led to some tough decisions, but decisions Rhonda Bradley SPONSORS taken for the good of our customers. This presentation Director Business Services, Sir Moses Montefiore Jewish
will share how we're re-finding our customers, our Home OUR approach and preparing to back ourselves in an open market. 12:20 You Are What You Serve Up… In no other aspect of aged care are businesses making Paul Ostrowski their mark (or remark) than in the provision of food. For Chief Executive Officer, CareConnect every customer satisfaction survey undertaken, particularly in residential care, it is the quality, taste, 09:40 Resi Care - Navigating Down the Aged Care Road Map variety, presentation and experience of food that is in the REGISTRATION The recently released Aged Care Roadmap paper outlines top three issues identified as game changers in customer a pathway to a market based consumer driven system. satisfaction results. Food is an important element of your Going forward this will present opportunities and customer retention strategy. challenges for Residential Care operators.
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Tibor’s Kitchen: 365 days of food in our lives is a facebook your organisational business objects through the effective page. Nothing remarkable about that you might say. Yet, integration and use of technology. WELCOME it’s a facebook page that focuses on great tasting food, Overcoming the challenge of integration with legacy cooked with love and passion within an aged care facility; systems TTHA in Melbourne’s east to be exact. With a reach of The vendor selection process – what’s out there that will around 80,000 where a third of these people actively fit your new business model? engage with the page on a regular basis, by any measure, Client management and billing capability across your ‘Tibor’s Kitchen’ is a phenomenon and making an impact in systems transforming aged care in Australia. Systems that link to a mobile workforce
Bruce Coller
Eva Simo CEO will talk about the reasons beyond the SPEAKERS changes transforming the TTHA service delivery model CIO, Sir Moses Montefiore Jewish Home every day and how through visionary leadership people are empowered to do their ‘customer service’ best. 15:00 Interactive Panel Session This interactive panel session will give delegates the opportunity to ask additional questions on back office Tibor Paller Chef Manager, will talk about the road systems and procurement reform travelled through the narrative of the facebook page ‘Tibor’s Kitchen’ Panel members: Brett Beattie Eva Simo Head of Procurement, Opal Aged Care Chief Executive Officer, Tabulam and Templer Homes for EXHBIT? WHY the Aged Inc Andrew Cording Chief Pharmacist, St. Vincent’s Hospital Tibor Pallar Linda Slater Chef Manager, Tabulam and Templer Homes for the National Procurement Manager, Regis Aged Care Pty Ltd Aged Inc 15:20 Afternoon Tea and Networking 13:00 Lunch and Networking Break FACILITES
15:50 The Rise of Vertical Aged Care HEALTH 13:20 Interactive Service Redesign and Workforce panel The Ageing in Place agenda is gathering pace as we see This interactive panel will discuss the presentation content major transformational changes taking place across the and give delegates the opportunity to ask additional sector. This is driving demand for centrally located housing questions around business transformation, and workforce which are closer to the city, amenities and the residents planning and design. family and friends. In the densely populated urban environment this generally means building up! This session will explore the rise of vertical aged care, design BACK OFFICE SYSTEMS AND PROCUREMENT considerations, new models of care and technology HEALTH DIGITAL provision. 1400 How Procurement can improve operational efficiency and purchasing performance Jack Kerlin Understanding the operational challenges in our Technical Director – Buildings, AECOM business … and yours? What are the full range of procurement levers in Aged 16:20 Focus on Consumers through Contemporary Care Operational Models Conducting intensive cost per bed analysis to drive Australia is well on the way to transitioning to a consumer AGED continuous commercial improvement led market through the implementation of aged care CARE Future areas of improvement reforms designed to appropriately meet the needs of Three actionable takeaways our ageing population. As a result, organisations are transforming to ensure they meet the expectations Brett Beattie of consumers both now and into the future. This Head of Procurement, Opal Aged Care presentation will address the issues that RDNS considered
when transforming operations in 2015. SPONSORS 14:30 Achieving Organisational Efficiency and Business Understanding our consumers needs and expectations
Outcomes through the Effective Integration of Back OUR What this means for our staff Office Software Systems Is there an opportunity to optimise our resources Do you have the necessary software and systems in How can we best manage information place to ensure to ensure the seamless operation of your Refreshing our support sites to better reflect the business? This session will explore how you can achieve modern operating environment Importance of organisational culture
Fiona Hearn REGISTRATION Executive General Manager - Clinical Governance and An event where clients attend!" Client Services, Royal District Nursing Service James Redwood, ICT Director, Hansen Yuncken 16:50 Close of Conference
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OUR SPONSORS WELCOME
Established in Japan in 1919, Olympus has been at the forefront of medical and scientific technology for almost 100 years and continues to set the Five Faces is an Australian owned Software and Services business providing benchmark in the healthcare industry, manufacturing a range of high quality connected experiences to health facilities. We improve the visitor/patient products used for diagnostic and therapeutic procedures throughout multiple experience with the facility, increase operational efficiency, and enable departments of a hospital. improved staff communications through our platform and services.
dorma+kaba Group is the world’s leading provider of groundbreaking, SPEAKERS With over 15 years’ experience IntraSpace provides effective, efficient storage comprehensive solutions in the fast-growing security industry. A listed and office furniture solutions for all areas of Healthcare. company, dorma+kaba employs approximately 16,000 people in more than Working with public and private hospitals, medical and research facilities 50 countries. to design high quality, compliant retro-fits, upgrades or new fit-outs that dorma+kaba offer their customers a comprehensive portfolio of products, function seamlessly and will transform your workspace into an efficient, including mechanical locking systems, electronic access solutions, entrance productive and pleasant environment. control systems, automatic door systems, and a comprehensive range of door IntraSpace enjoy a track record of superior customer service, OH & S hinges and fittings. These are augmented by products for time and enterprise compliance, environmental awareness and attention to detail. data recording, horizontal sliding walls and movable partitions. EXHBIT? WHY iGlass® is the leading provider of switchable glass and proprietary medical Faraday Pty Ltd is a specialist Australian electromagnetic shielding company glass systems in healthcare. that provides expert design, installation, and testing services of shielding solutions for MRI, radiology, hospital, and medical suites. Our medical glass operates in over 50 countries. It supports the fight against With more than 25 years experience in the Australian market place, hospital acquired infection and gives instant privacy. It aids patient recovery Faraday has become the supplier of choice for many customers wanting by giving more open space, harvesting daylight and allowing a controlled end to end high quality design and construct solutions for their shielding view of external activity. iGlass® is 100% Australian owned. Our vertical projects. Faraday’s shielding solutions comply with Australian standards and integration in manufacturing allows for a streamlined process, fast delivery
customers requirements. FACILITES
and low cost HEALTH
Established 1888 For 50 years Polyflor have been providing Australia & New Zealand with resilient vinyl flooring without comprising on design and functionality. Peacock Bros, Australian-owned and operated since 1888, has grown into Their floor coverings are suitable for a variety of commercial and domestic one of the ANZ region’s largest providers of Data Management and Printing installations. Available in an array of colours and designs, Polyflor’s ranges Solutions. Manufacturers of high quality labels, we also work with the best are hard wearing, durable and low maintenance, offering both style and technology brands to provide identification, tracking and mobility solutions substance. Polyflor’s environmentally friendly flooring is GreenTag certified in the healthcare industry. We understand the need for specialist solutions HEALTH and 100% recyclable. Polyflor is ‘flooring design for a better environment’. DIGITAL within healthcare and have the experience you need to make the best decisions for your project.
Behind every great menu is a great story. For over 30 years, Comcater has been behind the inspiring stories of Humanscale has been designing award-winning ergonomic tools for the Australian Healthcare operations, helping them achieve their catering vision workplace for more than 25 years, creating groundbreaking products and bringing great menus to life. AGED that make the workplace healthier and more comfortable for the user. CARE Humanscale Healthcare improves the work environment for caregivers by From humble beginnings, Comcater has grown to become Australia’s providing ergonomic work tools that support healthcare-specific technology. leading supplier of commercial kitchen and catering equipment. Acquiring Humanscale believe better care can be achieved through better design. an unparalleled knowledge of the food service industry, Comcater provides personalised solutions to suit the diverse and evolving catering needs of Australian Healthcare facilities.
debetrek recreating workspaces Streamline Workflows for Unmatched Safety and Clinician Productivity SPONSORS Honeywell’s passion for precision and productivity drives our deep Debetrek has been providing adjustable workplace equipment for 15 years . knowledge of healthcare, and keeps us focused on the issues that matter We specialise in the supply, install and specification of products that improve OUR to your organisation. We provide tools that optimise clinician productivity, the productivity and comfort of users in compliance with WHS standards . freeing them up to focus on providing the highest quality of patient care. The product range includes full adjustable desks, sit stand systems , monitor stands for corporate and retail environments , wall mounted LCD keyboard systemsand mobile carts for hospitals.
HT Group develops and produces technological, highly-efficient, flexible
Rubbermaid Commercial Products is a manufacturer of innovative, solution- REGISTRATION and future-oriented building and modular room systems in the hospital and based products for commercial and institutional markets worldwide. laboratory segments worldwide. We execute complex, high-quality projects The Rubbermaid HYGEN™ Disposable Microfibre System is a new range and deliver turnkey solutions in hospital and laboratory construction in the designed and proven by third-party testing to remove 99.9% of microbes form of individual rooms for operating rooms and laboratories as well as (includes C. diff). It is the first product to deliver the cleaning power and integrated, interdisciplinary solutions for hospital and laboratory complexes. efficacy of microfibre at a disposable price point, reducing laundering costs, Our modular products and solutions give you more flexibility when improving staff productivity and assisting in infection prevention and control. responding to future developments in medicine and technology.
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EMAIL [email protected] 8 - 10 AUGUST 2016 | PULLMAN MELBOURNE ALBERT PARK, AUSTRALIA WEBSITE hfddvic.austhealthweek.com.au WELCOME MAIL IQPC, Level 6, 25 Bligh Street, SYDNEY NSW 2000 Register Early & Save! 12891.017/IBF
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VENDOR AND SOLUTION PROVIDERS EXHBIT? All Two Day Conference Access: $3,999 + GST = $4,398.90 WHY Health Facilities Design and Development Summit and Digital Healthcare Summit
Add/Separately Bookable: $1,299 + GST = $1,428.90 Planning for Adaption/Retrofitting Healthcare Facilities Focus Day
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* Payment not made at the time of registration will be subject to a $99 service charge. FACILITES EMAIL * All 'Early Bird' discounts require payment at time of registration and before the cut-off date in order to receive any discount. 2 WAYS TO SAVE! HEALTH * Discounts do not apply to vendors/solution providers. IQPC reserves the right to determine who is a vendor. * Any discounts offered (including early bird and team discounts) are subject to availability and require payment at the time of registration. * All discount offers cannot be combined with any other offer. Book early for HUGE DELEGATE 2 [FIRST NAME] [SURNAME] EARLY BIRD savings. ¨ Please send me ______set(s) of AUDIO COMPACT DISCS and PRESENTATIONS CD at $878.90 POSITION ($799 plus GST) or $603.90 ($549 plus GST) Presentations CD only Book as a TEAM, save & benefit as a team. ¨ Please keep me informed via email about this and other related events EMAIL
TEAM DISCOUNTS WHERE & WHEN? HOW TO REGISTER DELEGATE 3 [FIRST NAME] [SURNAME] HEALTH To reserve your place at Victorian Healthcare DIGITAL IQPC recognises the value of learning in teams. Take advantage of one of POSITION Week call IQPC on 02 9229 1000 or email
these special rates: WHERE (PHOTOCOPY THIS FORM FOR ADDITIONAL DELEGATES) [email protected]. For more information Pullman Melbourne Register a team of 2 to the conference at the same time from the same email [email protected] company and receive a 5% discount Albert Park EMAIL Register a team of 3 to the conference at the same time from the same 65 Queens Road, company and receive a 10% discount Melbourne VIC 3004 ACCOMMODATION Register a team of 4 or more to the conference at the same time from Tel: +61 3 9529 4300 ORGANISATION the same company and receive a 15% discount Web: www. Pullman Melbourne Albert Park, Australia is the official Register a team of 6 or more to the conference at the same time from pullmanalbertpark. the same company and receive a 20% discount venue for Victorian Healthcare Week, and we have negotiated special rates for attendees of this event. ADDRESS Register a team of 10 or more to the conference at the same time com.au from the same company and receive a 25% discount To take advantage of these rates, contact the Ask about multi-event discounts. Call +61 2 9229 1000 for more details hotel and quote: IQPC or go to http://hfddvic. WHEN? austhealthweek.com.au/venue and click on the Venue ADDRESS POSTCODE AGED Please note: Only one discount applies and Accommodation page for a direct link to rates. CARE 8 - 10 August 2016
TELEPHONE FAX BOARDROOM TEAM PACKAGE* ( ) ( ) • Convert team learning into You receive: APPROVING MANAGER [FIRST NAME] [SURNAME] practical business strategy • Exclusive full-day use of a private room within the conference • An exclusive private meeting & venue networking space • Networking support & facilitated introductions from the IQPC POSITION • VIP registration, conference team throughout the event seating and networking support. • Morning and afternoon refreshments catered SPONSORS EMAIL • VIP registration & conference room seating To qualify: Register a team of 7 or more delegates to the conference at Availability – 2 only per event OUR the standard conference rate** * (Not available for service providers) **(No discounts can be applied) o CHEQUE ENCLOSED FOR $ ______(Please make cheques payable to: IQPC)
NOTE: PAYMENT IS DUE WITHIN 7 DAYS FROM REGISTRATION TO SECURE YOUR PLACE. Registrations received without payment or a Government PO will incur a processing fee of $99+GST = $108.90 per registration. Payment prior to the conference is mandatory for attendance. Payment includes lunches, refresh- PLEASE CHARGE o American Express o Visa o MasterCard o Diners Club ments, a copy of conference presentations via FTP website or workbook and all meeting materials. If payment has not been received two weeks before the conference, a credit card hold will be taken and processed. This card will be refunded once alternate payment has been received. CREDIT CARD NUMBER PRIVACY - YOUR CHOICE Any information provided by you in registering for this conference is being collected by IQPC and will be held in the strictest confidence. It will be added to our database and will be used primarily to provide you with further information about IQPC events and services. By supplying your email address and mobile REGISTRATION telephone number you are agreeing to IQPC contacting you by these means to provide you further information about IQPC products and services. From time to AMEX 4 DIGIT CODE EXPIRY DATE time IQPC may share information from our database with other professional organisations (including our event sponsors) to promote similar products and services. Please tick the box below if you do NOT want us to pass on your details. To amend your current details, advise of duplicates or to opt out of further mailings, please contact our Database Integrity Maintenance Department, Level 6, 25 Bligh Street, SYDNEY NSW 2000. Alternatively, email database@iqpc. com.au, call 02 9229 1028 or fax 02 9223 2622. NAME OF CARD HOLDER [PLEASE PRINT] ¨ I do not wish to have my details made available to other organisations
IQPC CANCELLATION AND POSTPONEMENT POLICY: FOR DETAILS OF IQPC’S CANCELLATION AND POSTPONEMENT POLICY PLEASE VISIT: www.iqpc.com.au © 2016 IQPC ABN 92 071 142 446 All RIGHTS RESERVED. The format, design, content and arrangement CLICK HERE SUBMIT THIS FORM of this brochure constitute a copyright of IQPC. Unauthorised reproduction will be actionable by law.