New Hampshire Insurance Licensing Information Bulletin

NEW HAMPSHIRE INSURANCE DEPARTMENT

NEW HAMPSHIRE Insurance Department

Licensing Information Bulletin Effective as of October 1, 2019

Published by Prometric Providing License Examinations for the State of New Hampshire

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Contents

Introduction 3 Preparing for Your Exam 11 A Message from the Department ...... 3 Study Materials ...... 11 Overview of Licensing Process ...... 3 Content Outlines Overview ...... 11 New Hampshire Licensing Requirements5 Practice Exams ...... 11 Types of Licenses ...... 5 Taking Your Exam 12 Exam Waivers ...... 6 Testing Process ...... 12 Temporary Licenses ...... 6 Test center regulations ...... 12 Residency Requirements ...... 7 Question types ...... 14 Residents ...... 7 Experimental Questions ...... 14 New Residents ...... 7 Exam Results ...... 15 Nonresidents ...... 7 Sample score report ...... 15 Scheduling Your Exam 8 Appeals process ...... 15 Registering and Scheduling Information ...... 8 Applying for Your License 16 Online ...... 8 Submitting an Application ...... 16 By fax or mail ...... 8 Resident producer application procedures .. 16 By phone ...... 9 Resident adjuster applicants ...... 16 Reschedule and Cancellation ...... 9 Nonresident Adjuster application procedures16 If absent or late for your appointment ...... 9 Renewal Dates ...... 17 Test Centers ...... 9 Continuing Education ...... 17 Holidays ...... 9 Emergency Closings ...... 9 Exam Content Outlines 18 Testing ...... 10 Exam Registration Form 76 Accommodations ...... 10 Credit Card Payment Form 77

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Introduction

A Message This handbook provides you with information about the processes for taking an from the examination and becoming licensed by the New Hampshire Insurance Department. It also contains information that is useful after you become licensed. We suggest Department you keep this handbook for future reference. The Department has contracted with Prometric to conduct its examination program.

We wish you well in preparing for your examination and remind you that by law you are required to continue your insurance education after becoming licensed. Remember that a license is a privilege, not a right or a gift. You must commit yourself from the beginning to comply with the laws and regulations set forth to regulate the insurance industry.

This handbook provides information about the examination and licensing process for Overview of obtaining a resident insurance license. You should read this Licensing Handbook Licensing including the examination content outlines prior to taking an exam. If interested in applying for a nonresident license, you can apply online via NIPR at www.nipr.com Process or an NIPR authorized business partner. Licensing Process  Follow these main steps if you are interested in obtaining an insurance license.

1 Review this handbook thoroughly to determine any exams needed and other license requirements. 2 Schedule your exam. The easiest way to schedule is online at http://www.prometric.com/newhampshire/insurance 3 Prepare for your exam, using this bulletin and materials from other sources. The content outlines at the back of this guide are the basis for the exams. 4 Take the scheduled exam, bringing required identification to the test center. You will receive your results immediately after the exam. If you pass it, go on to step 5. If you do not pass, repeat steps 2 through 4. 5 Apply for your license through the Department. (See Applying for your license)

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To get answers not provided in this handbook  Visit our Website: http://www.prometric.com/newhampshire/insurance Frequently Asked Questions are available: https://www.prometric.com/en- us/clients/insurance/Documents/newhampshire/NHInsuranceExamFAQs. pdf

Direct applications and questions about licensure to: State of New Hampshire Insurance Department License Division 21 South Fruit Street, Suite 14 Concord, NH 03301 Phone: 603.271.0203 Fax: 603.271.7029 Visit the Department’s website at http://www.nh.gov/insurance

Direct all questions and requests for information about exams to: Prometric Website: www.prometric.com/newhampshire/insurance Phone: 800.869.6603 Fax: 800. 347-9242 TDD User: 800.790.3926

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New Hampshire Licensing Requirements

This section describes: • The licensing process. • The types of licenses offered, including exam waivers and temporary licenses. • Residency requirements.

New Hampshire statutes and regulations require that anyone who sells, solicits, or negotiates insurance, provides insurance advice for a fee or otherwise receives compensation for representing insurance to the public, be licensed. The Department has a single producer licensing system. Producers may act as agents, brokers or consultants. To be an authorized agent for any company, an entity must be a licensed producer and the insurance company must register an agent appointment within 15 days of initiating business with a producer (RSA 402-J:14 Appointments and Authority).

Generally, if you are applying for a producer or adjuster license, you should: 1 Pass an exam to confirm that you have attained a minimum level of knowledge regarding the statutes and regulations affecting the insurance profession and the services you will sell or represent to the public. 2 Submit a completed license application and appropriate fees to the Department. (Further information can be found at: http://www.nh.gov/insurance/producers/license.htm

Note Passing an exam does not guarantee that you will be issued a license. If you take an exam unnecessarily or are found unqualified, neither the exam fee nor ✓ the license-processing fee will be refunded.

Types of The following table shows the licenses available from the Department, the series Licenses number of the required exam and additional notes.

Producer License Exam Series Notes Line of Authority Life 12-61 or 12-63 Accident and Health 12-62 or 12-63 Property and Casualty 12-64 Variable Contracts You must also pass FINRA Series 63, 66 or be a NH Registered Representative. You must supply your FINRA CRD number on the application for license and have a Life license. Title 12-72 Property 12-84 Casualty 12-85 Personal 12-86 Credit 12-87 Surplus No exam, but P & C license required

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Adjuster License Exam Series Notes Line of Authority Property and Casualty 12-75 Workers' Compensation 12-76

Public Adjuster Exam Series Notes License Line of Authority Public Adjuster 12-73 Nonresidents must take NH exam

Exam Waivers If you have a CPCU designation and are applying for a Property and Casualty license, you only need to take and pass the New Hampshire Property and Casualty Insurance Laws and Regulations (12-81) exam or the New Hampshire Adjuster’s Property and Casualty Insurance Laws and Regulations (12-83) exam.

If you have a CLU designation and are applying for only a Life license, you need only take and pass the New Hampshire Life Insurance Laws and Regulations (12-78) exam; if you are applying for only an Accident and Health license, you only need to take and pass the New Hampshire Accident and Health Insurance Laws and Regulations (12-79) exam; or if you are applying only for the Life, Accident and Health license, you only need to take the New Hampshire Life, Accident and Health Insurance Laws and Regulations (12-80) exam. Temporary Licenses The Commissioner may issue a temporary license that will allow you to serve as a producer for up to six months without taking an examination. In general, temporary licenses are intended for use when extenuating circumstances exist that require a designee to substitute for the producer (e.g., death or induction into active military duty of an active agent or broker). The Commissioner may grant a temporary license if, in his opinion, such action would best serve the public interest. (For more information, please contact the Department.) Please refer to RSA 402-J:11.

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Residency Requirements for licensing vary according to whether the applicant currently resides Requirements in New Hampshire or outside the state. Residents Residents must successfully complete the appropriate examination for the license type and lines of authority sought, and submit the appropriate application and fees. New Residents If you are a new resident of New Hampshire and have, within the past 90 days, held a producers license in another state, no exams are required. If you are applying for a Property & Casualty Adjuster license, you must successfully complete the New Hampshire Adjuster’s Property and Casualty Insurance Laws and Regulations (12-83) exam. In all cases, you must relinquish the resident license from your previous state; the Department will verify the former resident license is now inactive or applicant holds a non-resident license in the former resident state.

The Laws and Regulations exams are not available for Workers’ Compensation Adjusters or Public Adjusters. Nonresidents If you are applying for a nonresident license and hold a similar license in your home state, you will not have to take an exam. If you are applying for an adjuster license, you will need to be licensed in your resident state, designated home state or have 6 months verifiable experience in the lines of authority that you are seeking in New Hampshire.

Note Nonresident individual producers and claims adjusters with resident or designated home state licenses are required to apply for original and renewal ✓ licenses online with the NAIC at the National Insurance Producer Registry at http://www.nipr.com/.

NEW HAMPSHIRE INSURANCE DEPARTMENT

Scheduling Your Exam

Registering Prometric provides computerized testing through its multistate testing network. You may take the exam at any Prometric test center in the United States. and Follow the instructions here to register and schedule an appointment. Scheduling Testing Accommodations. If you require an Americans with Disabilities Act (ADA) Information accommodation(s) or English as Second Language (ESL) additional time, see the “Testing Accommodations” section below.  Online Register and schedule online—it saves time and it’s easy! You can easily register and schedule your exam online at any time using our Internet Registration Service by going to: 1 http://www.prometric.com/newhampshire/insurance. 2 Click on Create or Login to Your Account to register. You can immediately schedule your exam once you create your account or log in later to schedule your exam. 3 Click on Schedule Your Test and follow the prompts. Effective Monday, February 11th candidates will be directed to a new Registration and Scheduling page within Prometric’s Candidate Management System. New candidates will now need to create a new profile before scheduling their exam. Candidates who have previously tested with Prometric, will receive a Welcome email which will contain a link for you to create your account. Your account will be linked to your Profile and you will be able to see your testing history.

Important Note: Every candidate will need to create a new account, but those with exiting profiles will need to use the Welcome email as a starting point. If a candidate creates a new profile without using that link, a duplicate profile will be created and could result in scheduling challenges.

By fax or mail You may fax the completed Exam Registration Form found at the end of this handbook to Prometric to (800) 347-9242. You must also include the completed Credit Card Payment Form (Visa, MasterCard or American Express). The cardholder’s signature must be on the Form. OR

You may mail the completed Exam Registration Form and the appropriate exam fee to the address on the form. When registering by mail, you may pay the exam fee by Visa, MasterCard or American Express, company check, cashier’s check or money order. Personal checks and cash are not accepted.

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If paying by credit card, you must also include the completed Credit Card Payment Form (Visa, MasterCard or American Express). The cardholder’s signature must be on the Form. including a Visa, MasterCard or American Express, company check, cashier’s check or money order. By phone If you are unable to schedule online, you may schedule the examination by calling (800) 869-6603 between 8 a.m. and 9 p.m. (Eastern Time), Monday through Friday, and between 10 a.m. and 3 p.m. (Eastern Time), Saturday and Sunday. Please have your exam information and credit card information for payment available.

Note An exam registration remains valid for 90 calendar days after it has been processed. It will expire without further notice at that time. We recommend that you do not register for your exam until you are prepared to take your exam.

Reschedule and Cancellation To reschedule your existing exam appointment, you must contact Prometric 24 hours prior to the exam appointment date in order to avoid forfeiting your exam fee.

To cancel your existing exam appointment, you must contact Prometric at least three (3) calendar days prior to your scheduled exam appointment in order to avoid forfeiting $40 of your original exam fee. After you cancel your exam, you must initiate a refund by going to https://fs6.formsite.com/Prometric/form33/index.html and completing the refund form.

Prometric will review refund requests and email decisions to you within 7-10 business days of receipt unless further research and/or documentation are required. Prometric reserves the right to request documentation to support any illness or emergency claim. Refund requests made via phone will not be accepted.

If you change or cancel your appointment without proper notice, you will forfeit your examination fee(s). If absent or late for your appointment If you miss your appointment, or arrive late and are not allowed to test, you will forfeit your exam fee(s).

Test C enters You may take your examination at any Prometric test center in the United States. A complete list of test center locations may be found by going to http://www.prometric.com/newhampshire/insurance click on Check appointment availability. Test center locations are subject to change. Be sure to verify the address and directions to your destination before you leave for your exam. Holidays

Testing generally does not occur on federal holidays. Additional state holidays may be observed in the state where your schedule the exam appointment. Emergency Closings Severe weather or an emergency could require canceling scheduled exams. If this occurs, Prometric will attempt to contact you by phone; however, you may check for

NEW HAMPSHIRE INSURA NCE DEPARTMENT

testing site closures by checking our website at https://www.prometric.com/en-us/pages/siteclosure.aspx or calling Prometric at (866) 370-3411. If the site is closed, the exam will be rescheduled without a rescheduling fee.

If a test center is open for testing and you choose not to appear for the appointment, you will forfeit the exam fees and must reschedule and pay another exam fee.

ADA Accommodation. Reasonable testing accommodations are provided to Testing allow candidates with documented disabilities recognized under the ADA an Accommodations opportunity to demonstrate their skills and knowledge. Prometric makes every effort to provide reasonable testing accommodations that enable all test takers to take examinations.

If you require testing accommodations under the Americans with Disabilities Act (ADA), please complete and submit a Testing Accommodation Request Form online at https://www.prometric.com/en-us/for-test-takers/prepare-for-test- day/pages/arrange-testing-accommodations.aspx, or contact Prometric at (888) 226-9406 to obtain an Accommodation Request Form. Professional documentation of the disability must be submitted with the Accommodation Request Form to aid Prometric in determining the appropriate testing accommodations. Thirty days’ advance notice is required for all testing arrangements. There is no additional charge for these accommodations.

ESL Accommodation. All examinations are given in English. If English is not your primary language, you may qualify for additional time for the test by requesting an ESL Authorization from Prometric. To request an ESL authorization, please submit : A personal letter requesting the authorization; and A letter from the English instructor or sponsoring company (on company letterhead), certifying that English is not your primary language.

Please fax documents to 800.347.9242 and allow three (3) days for processing. If your request is approved, Prometric may extend the time limit on your examination to time-and-one-half or 150% of the normal time limit. Prometric will inform you by mail whether your request for accommodation is approved. You should not schedule your exam until you have received the confirmation email. Exams scheduled before the ESL request has been approved will not include extra time.

NEW HAMPSHIRE INSURANCE DEPARTMENT

Preparing for Your Exam

Being well prepared can help you pass your exam and possibly save you money and time spent retaking it. This section offers: • Information about study materials. • An overview of the exam content outlines. • Practice Exams. Study Materials Not all questions on the exams will necessarily be covered in your study materials. The content outlines are updated periodically, and outdated study materials may not be consistent with them. Where such discrepancies exist, the outlines take precedence. Make sure your study materials cover the topics in the outlines.

The Department does not specify an official study manual. You are free to use materials of your own choosing to prepare for the license exam. However, because of the number, the diversity of approach and the currency of other publications, neither the Department nor Prometric lists or recommends study materials.

Content The license examination for each type of license consists of questions that test Outlines knowledge of topical areas listed in the content outline for that exam. An overview of each examination content outline appears in this bulletin. You can view a Overview complete outline specific to your examination online at http://www.prometric.com/newhampshire/insurance. Click on Review the test content outlines.

Licenses for the major lines such as Life, Accident and Health, or Property and Casualty are attained by taking a comprehensive exam. Each exam will cover the New Hampshire statutes and general insurance principles sections, as well as the specific content for each line.

Note The results of the combination Life, Accident and Health examinations are reflected in one final score. You must pass the complete examination to qualify for ✓ a license. Practice Exams To take a practice exam, select or copy the link below to your browser: https://tcnet1.prometric.com/Login.aspx?ibt=853298600&ClientNameSingleSi te=practice-insurance.

While practice exams contain general, non-state specific insurance questions, they are created in the same format and use the same question types as the actual licensure exams. Practice exams are designed to help you become familiar with the computer-based testing process.

During the practice exam, you will get immediate feedback to correct and incorrect responses as well as overall feedback at the end of the session just as you would during the actual exam. Practice exams are available for:

• (LIPA) Life Insurance Producer/Agent Practice Exam in English and Spanish

• (HIPA) Health Insurance Producer/Agent Practice Exam in English and Spanish

• (PIPA) Property & Casualty Insurance Producer Practice Exam in English only

There is no cost to take Prometric Practice Exams! 11 NEW HAMPSHIRE INSURANCE DEPARTMENT

Taking Your Exam

Knowing what to expect when taking your exam may help you prepare for it. This section contains: • An overview of the testing process. • Regulations that will be enforced at the testing center. • Information about the types of questions. • A guide to understanding your exam results. • Information about appeals.

Testing Your exam will be administered by computer but you do not need any computer Process experience or typing skill to take your exam. Arrival. You should arrive at least 30 minutes before your scheduled exam appointment. This allows time for you to sign in and for staff to verify your identification. Identification required. You must present a valid form of identification before you can test. The identification document must: • Be government-issued (e.g., driver’s license, state-issued identification card or military identification card). • Contain both a current photo and your signature (if not you must present two identification cards: one with your photo and one with your signature). • Have a name that exactly matches the name used to register for the exam (including designations such as “Jr.” and “III”).

Important Failure to provide appropriate identification at the time of the exam ✓ is considered a missed appointment. As a result, you must reschedule your appointment. If you cannot provide the identification listed above, contact Prometric before scheduling your appointment to arrange an alternative way to meet this requirement.

Copyrighted questions. All test questions are the property of Prometric and Test Center are protected by copyright. Federal law provides severe civil and criminal penalties Regulations for the unauthorized reproduction, distribution, or exhibition of copyrighted materials.

To ensure that all candidates are tested under similar conditions, the following regulations and procedures will be enforced at each test center. Failure to follow any of these security procedures may result in your being disqualified from taking an examination.

1 While in the test center, you will be continuously monitored by video. During your examination, you will also be monitored by physical walk-throughs and through an observation window. All testing sessions are video and audio recorded. 2 You must present valid (unexpired) and acceptable ID(s) in order to take your test. (See “Identification required” in the previous section). 3 You will be scanned with a metal detector wand prior to every entry into the test room. If you refuse, you cannot test.

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4 You will be required to raise your pants legs above your ankles, empty and turn all pockets inside-out and raise shirt sleeves above your wrists prior to every entry into the test room. 5 If you are wearing eyeglasses, you will be required to remove them for visual inspection to ensure they don’t contain a recording device. Large jewelry items must be stored in your locker due to concerns over concealed recording devices. 6 You must sign the test center roster each time you leave the test room. You must also sign back in and show your ID to the Test Center Administrator (TCA) in order to re-enter the test room. 7 You are prohibited from communicating, publishing, reproducing, or transmitting any part of your test, in any form or by any means, verbal or written, for any purpose. 8 You must not talk to other candidates or refer to their screens, testing materials, or written notes in the test room. 9 You must not use written notes, published materials, or other testing aids. 10 You are allowed to bring soft ear plugs or center-supplied tissues into the test room. 11 Any clothing or jewelry items allowed to be worn in the test room must remain on your person at all times. Removed clothing or jewelry items must be stored in your locker. 12 You must not bring any personal/unauthorized items into the testing room. Such items include but are not limited to outerwear, hats, food, drinks, purses, briefcases, notebooks, pagers, watches, cellular telephones, recording devices, and photographic equipment. Weapons are not allowed at any Prometric test center. You will be asked to empty and turn your pockets inside out prior to every entry into the test room to confirm that you have no prohibited items. 13 You must return all materials issued to you by the test center administrator (“TCA”) at the end of your test. 14 You are not allowed to use any electronic device or phone during breaks. 15 If you have a medical condition that may require you to access food or medicine during your exam session, you must store those items separately from other items you place in the test center locker. You must inform the TCA before you retrieve the food or medicine, and the TCA will observe you obtaining the item from the locker. You are not allowed to access any item other than food or medicine needed for a medical reason. 16 You must conduct yourself in a civil manner at all times when on the premises of the test center. Exhibiting abusive behavior towards the TCA or any other staff member of the test center may result in examination disqualification and criminal prosecution.

Failure to follow any of these security procedures may result in the disqualification of the examination. Prometric reserves the right to audio and videotape any examination session.

For more information on Prometric test center regulations, please visit: www.prometric.com/en-us/for-test-takers/prepare-for-test- day/documents/TestCenterRegulations.pdf

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Please note: Test center administrators are not allowed to answer any questions pertaining to the exam content. If you do not understand a question on the examination, you should answer the question to the best of your ability.

Question types The examination contains four-option multiple choice questions. These questions are designed to be as clear and concise as possible while testing knowledge and comprehension of insurance concepts as well as the application of the insurance concepts. The design of the exam ensures that those who possess the required knowledge of the specific insurance line of authority being tested should perform well on the examination for which they prepared. Question Formats Three different multiple-choice formats are used. Each format is shown in the following examples. An asterisk (*) indicates the correct answer in each sample question.

Format 1—Direct Which one of the following is a type of health insurance policy designed to replace Question the wages of an insured that is unable to work due to an accident or sickness? * 1. Disability Income Insurance Policy 2. Employer-Sponsored Group Major Medical Policy 3. Hospital Expense Insurance Policy 4. Special Risk Policy

Format 2— Benefits under workers’ compensation insurance are payable: Incomplete 1. For bodily injury that is accidental or intentional Sentence * 2. Regardless of the liability of the employer 3. Unless safety rules are violated 4. Up to a maximum of 30 percent of weekly wages

Format 3—All of A life insurance policy may include provisions that do all of the following EXCEPT: the Following 1. Restrict coverage if death is caused by suicide Except 2. Require evidence of insurability to reinstate coverage * 3. Extend the contestable period beyond two years 4. Adjust proceeds if the insured’s age is misstated on the application

Experimental The examination may include some experimental questions that will not be scored. If present, they are distributed throughout the examination and will not be identified Questions as such. These are used to gather statistical information on the questions before they are added to the examination as scored items. These experimental questions will not be counted for or against you in the final examination score.

You will be helping us help future test takers by completing 5 experimental test questions in your exam. We plan to use the experimental questions on future exams based on your performance.

The questions will:

• be randomly distributed within your test

• will not be counted in your final score

• time spent on the question will not be deducted from your test time.

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Exam Results At the end of your exam, your score will be shown on the screen and you will receive a printed score report. The report indicates your overall score and grade, including the numerical percentage of questions answered correctly and whether you passed or failed.

The report also displays your correct percentage in each major section of the exam, as defined by the exam content outline. These section scores are shown to guide you about areas requiring additional preparation for retesting if you do not pass the exam. Even after you pass, you may want to focus on these areas as you begin to provide insurance products and services to the public.

Sample Score Report Sample License Exam Sore Report New Hampshire Producer's Life Examination Number of Number Percent Questions Correct Correct Life Total Test Score 100 80 80% Insurance Regulation 12 10 83% General Insurance 8 7 88% Life Insurance Basics 17 14 82% Life Insurance Policies 10 8 80% Life Insurance Provisions Options, and Riders 20 15 75% Annuities 18 15 83% Tax Considerations 10 7 70% Qualified Plans 5 4 80% Score: 80% Grade: Pass (A total score of 70 percent is required to pass)

Note that the section percentages will not average out to your total percentage score. That is because individual exam outline sections are allocated different numbers of questions on the exam. Your total percentage score is computed by dividing the number of questions you answered correctly by the total number of questions in the exam. The total score is not computed by adding the section percentages and dividing by the total number of sections.

Prometric electronically notifies the Department of exam results within two business days of the exam date. Exam scores are confidential and will be revealed only to you and the Department. Duplicate score report. You may call or write to Prometric to request a duplicate of your score report for a period of one year after an exam at no fee. Appeals Prometric’s goal is to provide a quality examination and a pleasant testing Process experience for every candidate. If you would like to submit an appeal concerning examination content, registration, scheduling or test administration (testing site procedures, equipment, personnel, etc.), please submit an appeal by visiting www.prometric.com/contactus and clicking on “Request an Appeal”.

Once submitted you will receive an email response within 20 days indicating whether your appeal has been approved.

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Applying for Your License

This section offers information about: • Applying for your license. • Licensing fees and renewal information. • Continuing education policies.

Submitting an After passing the appropriate license exam (if an exam is required), you will need to Application submit a number of items to the Department depending on the type of license you are seeking. Additional information on the requirements for submitting an application can be found at: http://www.nh.gov/insurance/producers/index.htm

Current fees for all license types can be found at: http://www.nh.gov/insurance/producers/documents/licensefees.pdf

Note All applications are to be submitted electronically through the National ✓ Insurance Producer Registry at: http://www.nipr.com If you desire Variable authority, you must supply your CRD number issued by FINRA and hold a Life license. Resident producer application procedures To qualify as a New Hampshire resident insurance producer, you must submit your application online at http://www.nipr.com: • Complete the NAIC Uniform Application. • Original passing exam results must be on file. • The appropriate licensing fee. Resident adjuster applicants To qualify as a New Hampshire resident insurance adjuster, you must submit your application online at http://www.nipr.com/: • Complete the NAIC Uniform Application. • The appropriate licensing fees. • Original passing exam results must be on file. Nonresident Producer and Adjuster application procedures If you are not a New Hampshire resident but hold one or more insurance licenses in your home resident state, you may qualify for a New Hampshire nonresident license. If you wish to apply for a New Hampshire nonresident producers license, you must apply electronically through the National Insurance Producer Registry, an affiliate of the NAIC at www.nipr.com.

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R enewal Dates Individual Producer and Adjuster licenses expiration dates are based on the birth month of the applicant. From the date of issue, the initial license expires the 2nd birth-month on the last day of that month. Business entity (agency) licenses expire the 2nd May 31st from date of issue. Ensuing expiration dates will be every two years thereafter.

Continuing All resident producers licensed for Life, Accident and Health, Property and Education Casualty, and Personal lines are required to satisfactorily complete 24 hours of CE credits in each renewal cycle, which should include at least three (but not more than 10) credits in ethics. All CE requirements must be completed 60 days prior to the expiration date of the license. All resident claims adjusters and non-resident adjusters that have declared NH their DESIGNATED HOME STATE must meet the requirement of 24 total adjuster credits with a minimum of 3 credit hours of adjuster ethics credits every two years; The New Hampshire Legislature has also approved CE requirements for resident and nonresident public adjusters. All public adjusters must meet the requirement of 15 CE hours every two years which must include 3 hours of adjuster ethics. Nonresident public adjusters are exempt from the CE requirement if they can prove compliance with their resident state’s substantially similar CE requirement; All resident workers compensation claims Adjusters and Non-resident workers compensation Adjusters that have declared NH their DESIGNATED HOME STATE must meet the requirement of 24 Total adjuster credits with a minimum of 10 hours of workers compensation courses and minimum 3 credit hours in adjuster ethics every two years.

As of January 1, 2011, nonresident claim adjusters are exempt from NH continuing education unless they have selected NH as their designated home state.

Note More information about the State of New Hampshire Continuing Education (CE) program can be found online at ✓ http://www.nh.gov/insurance/producers/continuinged.htm.

NEW HAMPSHIRE INSURANCE DEPARTMENT Exam Content Outlines

The following outlines give an overview of the content of each For example, 10 percent means that 10 questions will be of the New Hampshire insurance examinations. Each drawn on a 100-question exam and 15 will be drawn on a examination will include questions on the subjects contained in 150-question exam. the outline. The percentages indicate the relative weight An outline that includes more descriptive subsections for assigned to each section of the examination. your exam is available online at http://www.prometric.com/newhampshire/insurance. Denial, suspension or revocation Defamation (417:4(IV)) (402:49; 402-J:12) Producer's Life Insurance Boycott, coercion and intimidation Penalties and fines (400-A:15(III); (417:4(V)) Series 12-61 402:42, 48; 402-J:12(IV); 417:10, 13) Illegal inducement (417:4(VII)) 100 questions - 2-hour time limit Live Date: February 17, 2018 1.2 State regulation Unfair discrimination (417:4(VIII))

Commissioner's general duties and Rebating (402:39–41; 417:4(IX))

powers (400-A:3, 15; 417:5, 14) Examination of books and records 1.0 Insurance Regulation 12% Company regulation (400-A:37)

1.1 Licensing Producer appointment (402-J:14) Insurance fraud regulation (400- A:36-b(II); 417:23; RL 638:20) Process (402-J:5, 6) Termination of appointment (402- J:15) Consumer privacy regulation (Reg Types of licensees 3001–3006) Producer regulation Producer (402-J:2, 14) 1.3 Federal regulation Acting without a license (402-J:3, Producer with appointment (402- 13) Fair Credit Reporting Act (15 USC J:14) 1681–1681d) Commissions (402-J:13) Business entity (402-J:6) Fraud and false statements (18 USC Conversion of funds by producer 1033, 1034) Financial institutions (406-C:1–19) (402:53) 2.0 General Insurance 8% Resident versus nonresident (402- Referrals (402:16-B) J:8, 16) 2.1 Concepts Controlled business (402:74) Temporary (402-J:11) Risk management key terms Fiduciary requirements (Reg Maintenance and duration 4301.01–4301.09) Risk

Renewal (402-J:7(II–IV)) License to transact business Exposure (402:12) Change of address (402-J:7(VI)) Hazard Unfair claim settlement practices Reporting of actions (402-J:17) (417:4(XV); Reg 1001.01–.11, Reg Peril 1002.01–.20, Reg 1002.01-.21) Assumed names (402-J:10) Loss Unfair insurance trade practices Continuing education requirements Methods of handling risk (Reg 1302.03, 1302.04, 1304.03, Misrepresentation (402:46; 417:4(I, RSA 402-J:7-a) II)) Avoidance

Disciplinary actions Twisting (402:47; 417:4(I)) Retention

Cease and desist order (417:12) False information and advertising Sharing (417:4(III))

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Reduction Distinct characteristics of an Planning for income needs insurance contract Transfer 3.4 Business uses of life Contract of adhesion insurance Elements of insurable risks Aleatory contract Buy-sell funding Adverse selection Personal contract Key person Law of large numbers Unilateral contract Executive bonuses Reinsurance Conditional contract 3.5 Classes of life insurance 2.2 Insurers policies Legal interpretations affecting Types of insurers contracts Group versus individual

Stock companies Ambiguities in a contract of adhesion Permanent versus term

Mutual companies Reasonable expectations Participating versus nonparticipating

Fraternal benefit societies Indemnity Fixed versus variable life insurance and annuities Reciprocals Utmost good faith Regulation of variable products (SEC, Lloyd's associations Representations/misrepresentations FINRA and New Hampshire) (408:30) Risk retention groups Warranties 3.6 Premiums Surplus lines Concealment Factors in premium determination Private versus government insurers Fraud Mortality Authorized versus unauthorized Waiver and estoppel insurers Interest 3.0 Life Insurance Basics 17% Domestic, foreign and alien insurers Expense 3.1 Insurable interest (408:2, 2- Financial status (independent rating a) Premium concepts services) 3.2 Personal uses of life Net single premium Marketing (distribution) systems insurance Gross annual premium 2.3 Producers and general rules Survivor protection of agency Premium payment mode Estate creation Insurer as principal Unearned premium (Ins 401.04 Cash accumulation (a)(3)) Producer/insurer relationship Liquidity 3.7 Producer responsibilities Authority and powers of producers Estate conservation Solicitation and sales presentations 2.4 Contracts (INS 301.01–.07) 3.3 Determining amount of Elements of a legal contract personal life insurance Advertising (INS 2601-2604)

Offer and acceptance Human life value approach Life and Health Insurance Guaranty Association (408-B:19(I)) Consideration Needs approach Buyer's guide and policy summary Competent parties Types of information gathered (INS 301.05)

Legal purpose Determining lump-sum needs Guaranty association disclaimer (408-B:19(II–IV)

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Illustrations (INS 309.01–.12) 3.9 Life Settlements (RSA 408- Modifications D, Ins.312) Life insurance policy cost comparison Right to examine (free look) (Reg methods 4.0 Life Insurance Policies 401.04(f)) 10% Replacement (INS 302.01–.09) Payment of premiums (Reg 401.04(a)(1)) 4.1 Term life insurance Use and disclosure of insurance information Grace period (Reg 401.04(a)(2)) Level term

Field underwriting Reinstatement (Reg 401.04(d)) Annual renewable term

Notice of information practices Incontestability (408:10; Reg Level premium term 401.04(a)(6,7)) Application procedures including Decreasing term backdating of policies (INS Misstatement of age or sex (Reg 301.06(j)) 401.04(a)(8)) 4.2 Whole life insurance

Delivery Exclusions (Reg 401.04(m)) Continuous premium (straight life)

Policy review Interest on life insurance benefits Limited payment (408:10-a) Effective date of coverage Single premium 5.2 Beneficiaries Premium collection 4.3 Flexible premium policies Designation options Statement of good health Universal life Individuals Delivery Receipts (INS. 401.04 4.4 Specialized policies (f)(g)_ Classes Joint life (first-to-die) 3.8 Individual underwriting by Estates the insurer Survivorship life (second-to-die) Minors Information sources and regulation 4.5 Group life insurance Trusts Application Characteristics of group plans Succession Producer report Group eligibility (408:15) Revocable versus irrevocable Attending physician statement Group underwriting requirements Common disaster clause Investigative consumer (inspection) Standard provisions (408:16) report Spendthrift clause Conversion to individual policy 5.3 Settlement options Medical Information Bureau (MIB) (408:16(VIII–X))

Interest only Medical examinations and lab tests Coverage during labor dispute including HIV (417:4(XIX); Reg (408:16-b) 1103.01, .02) Fixed-period installments 5.0 Life Insurance Policy Selection criteria and unfair Fixed-amount installments Provisions, Options and Riders discrimination (408:11) 20% Life income Classification of risks 5.1 Standard provisions Single life Preferred Ownership Joint and survivor Standard Assignment 5.4 Nonforfeiture options Substandard Entire contract (408:9; Reg Cash surrender value 401.04(a)(3))

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Extended term 6.0 Annuities 18% Interest rate guarantees (minimum versus current) Reduced paid-up insurance 6.1 Annuity principles and concepts Level benefit payment amount 5.5 Policy loan and withdrawal options Accumulation period versus annuity Indexed annuities period Cash loans Interest crediting methodologies Suitability in annuities transactions Automatic premium loans Variable annuities INS.305-05

Withdrawals or partial surrenders Market value adjusted annuities Owner, annuitant and beneficiary

5.6 Dividend options Funding agreements (408-E) Insurance aspects of annuities

Cash payment 6.5 Uses of annuities Spousal Continuation

Reduction of premium payments Lump-sum settlements Federal Law

Accumulation at interest Qualified retirement plans DOMA

Paid-up additions Group versus individual annuities New Hampshire Law

Paid-up insurance Personal uses Same Sex Marriage

5.7 Disability riders Individual retirement accounts (IRAs) Withdrawal of Bulletin INS 10-004-AB

Waiver of premium Tax-deferred growth 6.2 Immediate versus deferred annuities Waiver of cost of insurance Retirement income Single premium immediate annuities Disability income benefit Education funds (SPIAs)

Payor benefit life/disability (juvenile 6.6 Annuity Suitability (Ins.305) Deferred annuities insurance) Premium payment options 7.0 Federal Tax Considerations 5.8 Accelerated (living) benefit for Life Insurance and provision/rider Nonforfeiture Annuities 13%

Conditions for payment Surrender charges 7.1 Taxation of personal life insurance Effect on death benefit Death benefits Amounts available to policyowner 5.9 Riders covering additional 6.3 Annuity (benefit) payment insureds options Cash value increases

Spouse/other-insured term rider Life contingency options Dividends

Children's term rider Pure life versus life with guaranteed Policy loans minimum Family term rider Surrenders Single life versus multiple life 5.10 Riders affecting the death Amounts received by beneficiary benefit amount Annuities certain (types) General rule and exceptions Accidental death 6.4 Annuity products Settlement options Guaranteed insurability Fixed annuities Values included in insured's estate Cost of living General account assets 7.2 Modified endowment Return of premium contracts (MECs)

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Modified endowment versus life 8.3 Plan types, characteristics Disciplinary actions insurance and purchasers Cease and desist order (417:12) Seven-pay test Simplified employee pensions (SEPs) Denial, suspension or revocation Distributions Profit-sharing and 401(k) plans (402:49; 402-J:12)

7.3 Taxation of non-qualified SIMPLE plans Penalties and fines (400-A:15(III); annuities 402:42, 48; 402-J:12(IV); 417:10, 403(b) tax-sheltered annuities (TSAs) 13) Individually-owned 1.2 State regulation Accumulation phase (tax issues related to withdrawals) Commissioner's general duties and powers (400-A:3, 15; 417:5, 14) Annuity phase and the exclusion ratio Company regulation Distributions at death Producer's Accident and Health Insurance Producer appointment (402-J:14) Corporate-owned Series 12-62 Termination of appointment (402- 7.4 Taxation of individual 100 questions - 2-hour time limit J:15) retirement accounts (IRAs) Live Date: February 17, 2018 Producer regulation Traditional IRAs Acting without a license (402-J:3,13) Contributions and deductible amounts Commissions (402-J:13) 1.0 Insurance Regulation 16% Premature distributions including taxation issues Conversion of funds by producer 1.1 Licensing (402:53) Annuity phase benefit payments Process (402-J:5, 6) Referrals (402:16-B) Values included in the annuitant's Types of licensees estate Controlled business (402:74)

Producer (402-J:2, 14) Amounts received by beneficiary Fiduciary requirements (Reg 4301.01–4301.09) Producer with appointment (402- Roth IRAs J:14) License to transact business Contributions and limits (402:12) Business entity (402-J:6) Distributions Unfair claim settlement practices Financial institutions (406-C:1–19) (417:4(XV); Reg 1001.01–.11, Reg 7.5 Rollovers and transfers (IRAs 1002.01–.20, Reg 1002.01-.21) Resident versus nonresident (402- and qualified plans) J:8, 16) Unfair insurance trade practices 7.6 Section 1035 exchanges Temporary (402-J:11) Misrepresentation (402:46; 417:4(I, 8.0 Qualified Plans 2% II)) Maintenance and duration Twisting (402:47; 417:4(I)) 8.1 General requirements Renewal (402-J:7(II–IV)) False information and advertising 8.2 Federal tax considerations Change of address (402-J:7(VI)) (417:4(III))

Tax advantages for employers and Reporting of actions (402-J:17) employees Defamation (417:4(IV)) Assumed names (402-J:10) Taxation of distributions (age- Boycott, coercion and intimidation (417:4(V)) related) Continuing education requirements (Reg 1302.03, 1302.04, 1304.03, Illegal inducement (417:4(VII)) RSA 402-J:7-a)

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Unfair discrimination (417:4(VIII)) Mutual companies Reasonable expectations

Rebating (402:39–41; 417:4(IX)) Fraternal benefit societies Indemnity

Examination of books and records Reciprocals Utmost good faith (400-A:37) Lloyd's associations Representations/misrepresentations Insurance fraud regulation (400- A:36-b(II); 417:23; RL 638:20) Risk retention groups Warranties

Consumer privacy regulation (Reg Surplus lines Concealment 3001–3006) Private versus government insurers Fraud 1.3 Federal regulation Authorized versus unauthorized Waiver and estoppel Fair Credit Reporting Act (15 USC insurers 1681–1681d) 3.0 Health Insurance Basics Domestic, foreign and alien insurers 12% Fraud and false statements (18 USC Financial status (independent rating 1033, 1034) 3.1 Definitions of perils services) 2.0 General Insurance 13% Accidental injury Marketing (distribution) systems 2.1 Concepts Sickness 2.3 Producers and general rules of agency Risk management key terms 3.2 Principal types of losses and benefits Insurer as principal Risk Loss of income from disability Producer/insurer relationship Exposure Medical expense Authority and powers of producers Hazard Dental expense 2.4 Contracts Peril Long-term care expense Elements of a legal contract Loss 3.3 Classes of health insurance Offer and acceptance Methods of handling risk policies

Consideration Avoidance Individual versus group

Competent parties Retention Private versus government

Legal purpose Sharing Limited versus comprehensive

Distinct characteristics of an Reduction 3.4 Limited policies insurance contract Transfer Limited perils and amounts Contract of adhesion Elements of insurable risks Required notice to insured Aleatory contract Adverse selection Types of limited policies Personal contract Law of large numbers Accident-only Unilateral contract Reinsurance Specified (dread) disease Conditional contract 2.2 Insurers Hospital indemnity (income) Legal interpretations affecting contracts Types of insurers Credit disability

Stock companies Ambiguities in a contract of adhesion

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Blanket insurance (teams, Preferred Other than expense-incurred basis passengers, other) (415:6(II)(5)) Standard 3.5 Common exclusions from Unpaid premium (415:6(II)(7)) coverage (415-A:5) Substandard Cancellation; refusal to renew 3.6 Producer responsibilities in 3.8 Considerations in replacing (415:6(II)(8)) individual health insurance health insurance (Reg 1901.07) Conformity with state statutes Marketing requirements Benefits, limitations and exclusions (415:6(II)(9))

Advertising (INS 2601–2604) Underwriting requirements 4.3 Other general provisions

Life and Health Insurance Guaranty Producer liability for errors and Right to examine (free look) (Reg Association (408-B:19(I)) omissions 401.04(f), 1901.06(a)(11))

Sales presentations 3.9 New Hampshire mandated Travel (RSA 402-L) provisions Outline of coverage (415-A:4; Reg Insuring clause 1901.06) 4.0 Individual Health Insurance Policy General Consideration clause Guaranty association disclaimer Provisions 9% (408-B:19(II–IV)) Renewability clause (Reg 1901.05)

4.1 Required provisions Field underwriting Noncancelable

Entire contract; changes Nature and purpose Guaranteed renewable (415:6(I)(1))

Disclosure of information about Conditionally renewable Time limit on certain defenses individuals (415:6(I)(2)) Renewable at option of insurer Application procedures Grace period (415:6(I)(3)) Nonrenewable (cancelable, term) Requirements at delivery of policy Reinstatement (415:6(I)(4)) Military suspense provision (Reg Common situations for 1901.05(a)(7)) Claim procedures (415:6(I)(5–9)) errors/omissions

Physical examinations and autopsy 5.0 Disability Income and 3.7 Individual underwriting by (415:6(I)(10)) Related Insurance 9% the insurer

Legal actions (415:6(I)(11)) 5.1 Qualifying for disability Underwriting criteria benefits Change of beneficiary (415:6(I)(12)) Sources of underwriting information Inability to perform duties Loss of time benefits (415:6(I)(13)) Application Own occupation Refund upon cancellation Producer report (415:6(I)(14)) Any occupation

Attending physician statement 4.2 Other provisions Presumptive disability

Investigative consumer (inspection) Change of occupation (415:6(II)(1)) Requirement to be under physician report care Misstatement of age (415:6(II)(2)) Medical Information Bureau (MIB) 5.2 Individual disability income Other insurance in this insurer insurance Medical examinations and lab tests (415:6(II)(3)) including HIV (417:4(XIX); Reg Basic total disability plan 1103.01, .02) Insurance with other insurers Income benefits (monthly indemnity) Unfair discrimination (415:15) Expense-incurred basis (415:6(II)(4)) Elimination and benefit periods Classification of risks

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Waiver of premium feature Key person disability income Hospital services

Coordination with social insurance Disability buy-sell policy Other basic services and workers compensation benefits 5.6 Social Security disability Preferred provider organizations Additional monthly benefit (AMB) (PPOs) Qualification for disability benefits Social insurance supplement (SIS) General characteristics Definition of disability Occupational versus nonoccupational Open panel or closed panel coverage Waiting period Types of parties to the provider At-work benefits Disability income benefits contract

Partial disability benefit 5.7 Workers compensation Point-of-service (POS) plans

Residual disability benefit Eligibility Nature and purpose

Other provisions affecting income Benefits Out-of-network provider access benefits (open-ended HMO) 6.0 Medical Plans 10% Cost of living adjustment (COLA) PCP referral (gatekeeper PPO) rider 6.1 Medical plan concepts Indemnity plan features Future increase option (FIO) rider Fee-for-service basis versus prepaid basis 6.3 Cost containment in health Relation of earnings to insurance care delivery (415:6(II)(6)) Benefit schedule versus usual/reasonable/customary charges Cost-saving services Other cash benefits Any provider versus limited choice of Preventive care Accidental death and dismemberment providers Hospital outpatient benefits Rehabilitation benefit Insureds versus subscribers/participants Alternatives to hospital services Medical reimbursement benefit (nondisabling injury) 6.2 Types of providers and plans Utilization management

Refund provisions Major medical insurance (indemnity Prospective review plans) Return of premium Concurrent review Characteristics Cash surrender value 6.4 New Hampshire Common limitations requirements (individual and Exclusions group) Exclusions from coverage 5.3 Unique aspects of individual Eligibility requirements disability underwriting Provisions affecting cost to insured Newborn children (415:22) Occupational considerations Health maintenance organizations (HMOs) Adopted children (415:22-a) Benefit limits General characteristics Child enrollment; noncustodial Policy issuance alternatives parents (RL 161-H:2) Preventive care services 5.4 Group disability income Benefit offers insurance Primary care versus referral (specialty) physician Maternity coverage (415:6-d) Short-term disability (STD) Emergency care 6.5 HIPAA (Health Insurance Long-term disability (LTD) Portability and Accountability Urgent care Act) requirements 5.5 Business disability insurance

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Eligibility Insurer underwriting criteria Permitted reductions in insured benefits Guaranteed issue Characteristics of group Permitted increases in employee Pre-existing conditions Plan design factors contributions

Creditable coverage Administrative capability Requirements for medical expense coverage Renewability Eligibility for coverage Relationship with Medicare 6.6 Patient Protection and Employee eligibility Affordable Care Act Medicare secondary coverage rules Part-time employees (415:18(I)(q)) Preexisting conditions Medicare carve-outs and supplements Dependent eligibility Premium Assistance Program 8.0 Dental Insurance 2% Coordination of benefits provision Metal Levels (Reg 1904.05–.07) 8.1 Types of dental treatment

Shop versus Individual Change of insurance companies or Diagnostic and preventive loss of coverage Essential Benefits Restorative No-loss no-gain Cost Sharing Oral surgery Events that terminate coverage No Limits Endodontics Extension of benefits QHP Periodontics Cancellation or nonrenewal (415:18- Certification b) Prosthodontics

Insurance exchanges Continuation of coverage under Orthodontics COBRA and New Hampshire specific Annual and lifetime dollar limits rules (415:18(VII)(g)) 8.2 Indemnity plans

7.0 Group Health Insurance Conversion privilege (415:18(VII)(a– Benefit categories 10% b); Reg 1901.06(a)(11)) Diagnostic/preventive services 7.1 Characteristics of group 7.5 Small employer group insurance medical plans Basic services

Group contract Definition of small employer (420- Major services G:2(XVI)) Certificate of coverage Deductibles and coinsurance Renewability of coverage (420-G:6) Experience rating versus community Combination plans rating Participation requirements (420-G:9) Exclusions 7.2 Types of eligible groups Open enrollment and late enrollment (420-G:8) Limitations Individual employer groups (Bulletin INS 08-068-AB) Prohibited underwriting practices Predetermination of benefits (420-G:4(I)(b), 5) 7.3 Marketing considerations 8.3 Employer group dental 7.6 Regulation of employer expense Advertising group insurance Integrated deductibles versus stand- Regulatory jurisdiction/place of Age Discrimination in Employment alone plans delivery Act (ADEA) ACA Considerations (Stand Alone 7.4 Employer group health Applicability to employers and Dental Plans) insurance workers

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Minimizing adverse selection Buyer's guide (Reg 1905.16(a)(6)) Benefit amounts

9.0 Insurance for Senior Outline of coverage (Reg Optional benefits Citizens and Special Needs 1905.16(d)) Individuals 13% Inflation protection Right to return (free look) (Reg 1905.16(a)(5)) Guarantee of insurability 9.1 Medicare

Replacement (Reg 1905.17, .22) Return of premium Nature, financing and administration

Required disclosure provisions (Reg Qualified LTC plans Part A — Hospital Insurance 1905.16) Partnership plans (Ins 3602) Individual eligibility requirements Permitted compensation (Reg 1905.15) Exclusions Enrollment

Notice of change (Reg 1905.16(b)) Underwriting considerations Coverages and cost-sharing amounts

Benefit standards (Reg 1905.07) New Hampshire regulations and Part B — Medical Insurance required provisions Prohibited practices (Reg 1905.22) Individual eligibility requirements Outline of coverage (415-D:8) Medicare Select (Reg 1905.09) Enrollment Right to return (free look) (415-D:7) 9.3 Other options for individuals Coverages and cost-sharing amounts with Medicare Benefit standards (415-D:3(V), 5) Exclusions Employer group health plans Continuation of coverage/conversion (415-D:6) Claims terminology and other key Employees with disabilities and their terms covered spouses 10.0 Federal Tax Part C — Medicare Advantage Considerations for Health Employees with kidney failure Insurance 6% Part D — Prescription Drug Insurance Individuals age 65 and older 10.1 Personally-owned health 9.2 Medicare supplements insurance Medicaid

Purpose (Reg 1905.01) Disability income insurance Eligibility

Open enrollment (Reg 1905.10) Medical expense insurance Benefits

Standardized Medicare supplement Long-term care insurance 9.4 Long-term care (LTC) plans (Reg 1905.08) insurance Settlement options Core benefits Eligibility for benefits 10.2 Employer group health Additional benefits insurance Levels of care

New Hampshire regulations and Disability income (STD, LTD) Skilled care required provisions Benefits subject to FICA Intermediate care Standards for marketing (Reg 1905.19) Medical and dental expense Custodial care

Advertising (Reg 1905.06, .18) Long-term care insurance Home health care

Appropriateness of recommended Accidental death and dismemberment Adult day care purchase and excessive insurance (Reg 1905.20) 10.3 Medical expense coverage Respite care for sole proprietors and partners Guaranteed issue for eligible persons Benefit periods (Reg 1905.11)

NEW HAMPSHIRE INSURA NCE DEPARTMENT

10.4 Business disability Cease and desist order (417:12) Rebating (402:39–41; 417:4(IX)) insurance Denial, suspension or revocation Examination of books and records Key person disability income (402:49; 402-J:12) (400-A:37)

Buy-sell policy Penalties and fines (400-A:15(III); Insurance fraud regulation (400- 402:42, 48; 402-J:12(IV); 417:10, A:36-b(II); 417:23; RL 638:20) 10.5 ACA Tax implications and 13) penalties Consumer privacy regulation (Reg 1.2 State regulation 3001–3006)

Commissioner's general duties and 1.3 Federal regulation Producer's Life, Accident and powers (400-A:3, .15; 417:5, 14) Health Insurance Fair Credit Reporting Act (15 USC Company regulation 1681–1681d) Series 12-63 Producer appointment (402-J:14) Fraud and false statements (18 USC 1033, 1034) 150 questions – 2.5-hour time Termination of appointment (402- limit J:15) Live Date: February 17, 2018 2.0 General Insurance 6%

Producer regulation 2.1 Concepts

Acting without a license (402-J:3, Risk management key terms 13) 1.0 Insurance Regulation 7% Risk Commissions (402-J:13)

1.1 Licensing Exposure Conversion of funds by producer (402:53) Process (402-J:5, 6) Hazard

Referrals (402:16-B) Types of licensees Peril

Controlled business (402:74) Producer (402-J:2, 14) Loss

Fiduciary requirements (Reg Producer with appointment (402- Methods of handling risk 4301.01–4301.09) J:14) Avoidance License to transact business Business entity (402-J:6) (402:12) Retention Financial institutions (406-C:1–19) Unfair claim settlement practices Sharing (417:4(XV); Reg 1001.01–.11, Reg Resident versus nonresident (402- 1002.01–.20, Reg 1002.01-.21) J:8, 16) Reduction

Unfair insurance trade practices Temporary (402-J:11) Transfer

Misrepresentation (402:46; 417:4(I, Maintenance and duration Elements of insurable risks II)) Renewal (402-J:7(II–IV)) Adverse selection Twisting (402:47; 417:4(I)) Change of address (402-J:7(VI)) Law of large numbers False information and advertising (417:4(III)) Reporting of actions (402-J:17) Reinsurance

Defamation (417:4(IV)) Assumed names (402-J:10) 2.2 Insurers

Boycott, coercion and intimidation Continuing education requirements Types of insurers (417:4(V)) (Reg 1302.03, 1302.04, 1304.03, RSA 402-J:7-a) Stock companies Illegal inducement (417:4(VII)) Disciplinary actions Mutual companies Unfair discrimination (417:4(VIII))

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Fraternal benefit societies Indemnity Fixed versus variable life insurance and annuities Reciprocals Utmost good faith Regulation of variable products (SEC, Lloyd's associations Representations/misrepresentations FINRA and New Hampshire) (408:30) Risk retention groups Warranties 3.6 Premiums Surplus lines Concealment Factors in premium determination Private versus government insurers Fraud Mortality Authorized versus unauthorized Waiver and estoppel insurers Interest 3.0 Life Insurance Basics 10% Domestic, foreign and alien insurers Expense 3.1 Insurable interest (408:2, 2- Financial status (independent rating a) Premium concepts services) 3.2 Personal uses of life Net single premium Marketing (distribution) systems insurance Gross annual premium 2.3 Producers and general rules Survivor protection of agency Premium payment mode Estate creation Insurer as principal Unearned premium (Ins 401.04 Cash accumulation (a)(3)) Producer/insurer relationship Liquidity 3.7 Producer responsibilities Authority and powers of producers Estate conservation Solicitation and sales presentations 2.4 Contracts (INS 301.01–.07) 3.3 Determining amount of Elements of a legal contract personal life insurance Advertising (INS 2601-2604)

Legal purpose Determining lump-sum needs Guaranty association disclaimer (408-B:19(II–IV) Distinct characteristics of an Planning for income needs insurance contract Illustrations (INS 309.01–.12) 3.4 Business uses of life Contract of adhesion insurance Life insurance policy cost comparison methods Aleatory contract Buy-sell funding Replacement (INS 302.01–.09) Personal contract Key person Use and disclosure of insurance Unilateral contract Executive bonuses information

Conditional contract 3.5 Classes of life insurance Field underwriting policies Legal interpretations affecting Notice of information practices contracts Group versus individual Application procedures including Ambiguities in a contract of adhesion Permanent versus term backdating of policies (INS 301.06(j)) Reasonable expectations Participating versus nonparticipating Delivery

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Policy review Single premium Interest on life insurance benefits (408:10-a) Effective date of coverage 4.3 Flexible premium policies 5.2 Beneficiaries Premium collection Universal life Designation options Statement of good health 4.4 Specialized policies Individuals Delivery Receipts (Ins. 401.04 Joint life (first-to-die) (f)(g)) Classes Survivorship life (second-to-die) 3.8 Individual underwriting by Estates the insurer 4.5 Group life insurance Minors Information sources and regulation Characteristics of group plans Trusts Application Group eligibility (408:15) Succession Producer report Group underwriting requirements Revocable versus irrevocable Attending physician statement Standard provisions (408:16) Common disaster clause Investigative consumer (inspection) Conversion to individual policy report (408:16(VIII–X)) Spendthrift clause

Medical Information Bureau (MIB) Coverage during labor dispute 5.3 Settlement options (408:16-b) Medical examinations and lab tests Interest only including HIV (417:4(XIX); Reg 5.0 Life Insurance Policy 1103.01, .02) Provisions, Options and Riders Fixed-period installments 11% Selection criteria and unfair Fixed-amount installments discrimination (408:11) 5.1 Standard provisions Life income Classification of risks Ownership Single life Preferred Assignment Joint and survivor Standard Entire contract (408:9; Reg 5.4 Nonforfeiture options 401.04(a)(3)) Substandard Cash surrender value Modifications 3.9 Life Settlements Extended term Right to examine (free look) (Reg 4.0 Life Insurance Policies 6% 401.04(f)) Reduced paid-up insurance

4.1 Term life insurance Payment of premiums (Reg 5.5 Policy loan and withdrawal 401.04(a)(1)) options Level term Grace period (Reg 401.04(a)(2)) Cash loans Annual renewable term Reinstatement (Reg 401.04(d)) Automatic premium loans Level premium term Incontestability (408:10; Reg Withdrawals or partial surrenders Decreasing term 401.04(a)(6,7)) 5.6 Dividend options 4.2 Whole life insurance Misstatement of age or sex (Reg 401.04(a)(8)) Cash payment Continuous premium (straight life)

Exclusions (Reg 401.04(m)) Reduction of premium payments Limited payment

Accumulation at interest

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Paid-up additions Premium payment options Tax-deferred growth

Paid-up insurance Nonforfeiture Retirement income

5.7 Disability riders Surrender charges Education funds

Waiver of premium Death benefits 6.6 Annuity Suitability (Ins. 305) Waiver of cost of insurance Spousal continuation 7.0 Federal Tax Considerations Disability income benefit Federal Law for Life Insurance and Annuities 7% Payor benefit life/disability (juvenile DOMA insurance) 7.1 Taxation of personal life New Hampshire Law insurance 5.8 Accelerated (living) benefit provision/rider Same sex marriage Amounts available to policyowner Conditions for payment Withdrawl of Bulletin INS10-004- Cash value increases AB Effect on death benefit Dividends 6.3 Annuity (benefit) payment 5.9 Riders covering additional options Policy loans insureds Life contingency options Surrenders Spouse/other-insured term rider Pure life versus life with guaranteed Amounts received by beneficiary Children's term rider minimum

General rule and exceptions Family term rider Single life versus multiple life

Settlement options 5.10 Riders affecting the death Annuities certain (types) benefit amount Values included in insured's estate 6.4 Annuity products Accidental death 7.2 Modified endowment Fixed annuities contracts (MECs) Guaranteed insurability General account assets Modified endowment versus life Cost of living insurance Interest rate guarantees (minimum Return of premium versus current) Seven-pay test Level benefit payment amount 6.0 Annuities 10% Distributions Indexed annuities 6.1 Annuity principles and 7.3 Taxation of non-qualified concepts annuities Variable annuities

Accumulation period versus annuity Individually-owned Market value adjusted annuities period Accumulation phase (tax issues Finding agreements (408-E) Owner, annuitant and beneficiary related to withdrawals) 6.5 Uses of annuities Insurance aspects of annuities Annuity phase and the exclusion ratio Lump-sum settlements 6.2 Immediate versus deferred Distributions at death annuities Qualified retirement plans Corporate-owned Single premium immediate annuities Group versus individual annuities (SPIAs) 7.4 Taxation of individual retirement accounts (IRAs) Personal uses Deferred annuities Traditional IRAs Individual retirement accounts (IRAs)

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Contributions and deductible amounts Dental expense Common situations for errors/omissions Premature distributions including Long-term care expense taxation issues 9.7 Individual underwriting by 9.3 Classes of health insurance the insurer Annuity phase benefit payments policies Underwriting criteria Values included in the annuitant's Individual versus group estate Sources of underwriting information Private versus government Amounts received by beneficiary Application Limited versus comprehensive Roth IRAs Producer report 9.4 Limited policies Contributions and limits Attending physician statement Limited perils and amounts Distributions Investigative consumer (inspection) Required notice to insured report 7.5 Rollovers and transfers (IRAs and qualified plans) Types of limited policies Medical Information Bureau (MIB)

7.6 Section 1035 exchanges Accident-only Medical examinations and lab tests including HIV (417:4(XIX); Reg 8.0 Qualified Plans 2% Specified (dread) disease 1103.01, .02)

Hospital indemnity (income) 8.1 General requirements Unfair discrimination (415:15)

Credit disability 8.2 Federal tax considerations Classification of risks

Blanket insurance (teams, Tax advantages for employers and Preferred passengers, other) employees Standard 9.5 Common exclusions from Taxation of distributions (age- coverage (415-A:5) related) Substandard

9.6 Producer responsibilities in 8.3 Plan types, characteristics 9.8 Considerations in replacing individual health insurance and purchasers health insurance (Reg 1901.07)

Marketing requirements Simplified employee pensions (SEPs) Benefits, limitations and exclusions

Advertising (Reg 2601–2604) Profit-sharing and 401(k) plans Underwriting requirements

Life and Health Insurance Guaranty SIMPLE plans Producer liability for errors and Association (408-B:19(I)) omissions 403(b) tax-sheltered annuities (TSAs) Sales presentations 9.9 New Hampshire mandated provisions 9.0 Health Insurance Basics Outline of coverage (415-A:4; Reg 7% 1901.06) 10.0 Individual Health Insurance Policy General 9.1 Definitions of perils Guaranty association disclaimer Provisions 5% (408-B:19(II–IV)) Accidental injury 10.1 Required provisions Field underwriting Sickness Entire contract; changes Nature and purpose 9.2 Principal types of losses and (415:6(I)(1)) benefits Disclosure of information about Time limit on certain defenses individuals Loss of income from disability (415:6(I)(2)) Application procedures Medical expense Grace period (415:6(I)(3)) Requirements at delivery of policy

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Reinstatement (415:6(I)(4)) Military suspense provision (Reg Rehabilitation benefit 1901.05) Claim procedures (415:6(I)(5–9)) Medical reimbursement benefit 11.0 Disability Income and (nondisabling injury) Physical examinations and autopsy Related Insurance 5% (415:6(I)(10)) Refund provisions 11.1 Qualifying for disability Legal actions (415:6(I)(11)) Return of premium benefits

Change of beneficiary (415:6(I)(12)) Cash surrender value Inability to perform duties

Loss of time benefits (415:6(I)(13)) Exclusions Own occupation

Refund upon cancellation 11.3 Unique aspects of individual Any occupation (415:6(I)(14)) disability underwriting Presumptive disability 10.2 Other provisions Occupational considerations Requirement to be under physician Change of occupation (415:6(II)(1)) Benefit limits care

Misstatement of age (415:6(II)(2)) Policy issuance alternatives 11.2 Individual disability income insurance Other insurance in this insurer 11.4 Group disability income (415:6(II)(3)) insurance Basic total disability plan

Insurance with other insurers Short-term disability (STD) Income benefits (monthly indemnity)

Expense-incurred basis Long-term disability (LTD) Elimination and benefit periods (415:6(II)(4)) 11.5 Business disability Waiver of premium feature Other than expense-incurred basis insurance (415:6(II)(5)) Coordination with social insurance Key person disability income and workers compensation benefits Unpaid premium (415:6(II)(7)) Disability buy-sell policy Additional monthly benefit (AMB) Cancellation; refusal to renew (415:6(II)(8)) 11.6 Social Security disability Social insurance supplement (SIS)

Conformity with state statutes Qualification for disability benefits Occupational versus nonoccupational (415:6(II)(9)) coverage Definition of disability 10.3 Other general provisions At-work benefits Waiting period Right to examine (free look) (Reg Partial disability benefit 401.04(f); 1901.06(a)(11)) Disability income benefits Residual disability benefit Travel (RSA 402-L) 11.7 Workers compensation Other provisions affecting income Insuring clause Eligibility benefits

Consideration clause Benefits Cost of living adjustment (COLA) rider Renewability clause (Reg 1901.05) 12.0 Medical Plans 6% Future increase option (FIO) rider Noncancelable 12.1 Medical plan concepts Relation of earnings to insurance Guaranteed renewable (415:6(II)(6)) Fee-for-service basis versus prepaid basis Conditionally renewable Other cash benefits Benefit schedule versus Renewable at option of insurer Accidental death and dismemberment usual/reasonable/customary charges

Nonrenewable (cancelable, term)

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Any provider versus limited choice of Preventive care Insurance exchanges providers Hospital outpatient benefits Annual and lifetime dollar limits Insureds versus subscribers/participants Alternatives to hospital services 13.0 Group Health Insurance 6% 12.2 Types of providers and Utilization management plans 13.1 Characteristics of group Prospective review insurance Major medical insurance (indemnity plans) Concurrent review Group contract

Characteristics 12.4 New Hampshire Certificate of coverage requirements (individual and Common limitations group) Experience rating versus community rating Exclusions from coverage Eligibility requirements 13.2 Types of eligible groups Provisions affecting cost to insured Newborn children (415:22) Individual employer groups (Bulletin Health maintenance organizations Adopted children (415:22-a) Ins. 08-068-AB) (HMOs) Child enrollment; noncustodial 13.3 Marketing considerations General characteristics parents (RL 161-H:2) Advertising Preventive care services Benefit offers Regulatory jurisdiction/place of Primary care versus referral Maternity coverage (415:6-d) delivery (specialty) physician 12.5 HIPAA (Health Insurance 13.4 Employer group health Emergency care Portability and Accountability insurance Act) requirements Urgent Care Insurer underwriting criteria Eligibility Hospital services Characteristics of group Guaranteed issue Other basic services Plan design factors Pre-existing conditions Preferred provider organizations Administrative capability (PPOs) Creditable coverage Eligibility for coverage General characteristics Renewability Employee eligibility Open panel or closed panel 12.6 Patient Protection and Affordable Care Act Part-time employees (415:18(I)(q)) Types of parties to the provider contract Preexisting conditions Dependent eligibility

Point-of-service (POS) plans Premium Assistance Program Coordination of benefits provision (Reg 1904.05–.07) Nature and purpose Metal Levels Change of insurance companies or Out-of-network provider access Shop versus Individual loss of coverage (open-ended HMO) Essential Benefits No-loss no-gain PCP referral (gatekeeper PPO) Cost Sharing Events that terminate coverage Indemnity plan features No Limits Extension of benefits 12.3 Cost containment in health care delivery QHP Cancellation or nonrenewal (415:18- b) Cost-saving services Certification

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Continuation of coverage under Orthodontics 15.2 Medicare supplements COBRA and New Hampshire specific rules (415:18(VII)) 14.2 Indemnity plans Purpose (Reg 1905.01)

Conversion privilege (415:18(VII)(a– Benefit categories Open enrollment (Reg 1905.10) b)) Diagnostic/preventive services Standardized Medicare supplement 13.5 Small employer group plans (Reg 1905.08) medical plans Basic services Core benefits Definition of small employer (420- Major services G:2(XVI)) Additional benefits Deductibles and coinsurance Renewability of coverage (420-G:6) New Hampshire regulations and Combination plans required provisions Participation requirements (420-G:9) Exclusions Standards for marketing (Reg Open enrollment and late enrollment 1905.19) (420-G:8) Limitations Advertising (Reg 1905.06, 1905.18) Prohibited underwriting practices Predetermination of benefits (420-G:4(I)(b), 5) Appropriateness of recommended 14.3 Employer group dental purchase and excessive insurance 13.6 Regulation of employer expense (Reg 1905.20) group insurance Integrated deductibles versus stand- Guaranteed issue for eligible persons Age Discrimination in Employment alone plans (Reg 1905.11) Act (ADEA) Minimizing adverse selection Buyer's guide (Reg 1905.16(a)(6)) Applicability to employers and workers 15.0 Insurance for Senior Outline of coverage (Reg Citizens and Special Needs 1905.16(d)) Permitted reductions in insured Individuals 7% benefits Right to return (free look) (Reg 1905.16(a)(5)) 15.1 Medicare Permitted increases in employee Replacement (Reg 1905.17, .22) contributions Nature, financing and administration

Required disclosure provisions (Reg Requirements for medical expense Part A — Hospital Insurance coverage 1905.16) Individual eligibility requirements Relationship with Medicare Permitted compensation (Reg Enrollment 1905.15) Medicare secondary coverage rules Coverages and cost-sharing amounts Notice of change (Reg 1905.16(b)) Medicare carve-outs and supplements Part B — Medical Insurance Benefit standards (Reg 1905.07) 14.0 Dental Insurance 1% Individual eligibility requirements Prohibited practices (Reg 1905.22) 14.1 Types of dental treatment Enrollment Medicare Select (Reg 1905.09) Diagnostic and preventive Coverages and cost-sharing amounts 15.3 Other options for individuals with Medicare Restorative Exclusions Employer group health plans Oral surgery Claims terminology and other key Employees with disabilities and their Endodontics terms covered spouses Periodontics Part C — Medicare Advantage Employees with kidney failure Prosthodontics Part D — Prescription Drug Insurance Individuals age 65 and older

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Medicaid 16.1 Personally-owned health Producer with appointment (402- insurance J:14) Eligibility Disability income insurance Business entity (402-J:6) Benefits Medical expense insurance Financial institutions (406-C:1–19) 15.4 Long-term care (LTC) insurance Long-term care insurance Resident versus nonresident (402- J:8, 16) Eligibility for benefits Settlement options Temporary (402-J:11) Levels of care 16.2 Employer group health insurance Maintenance and duration Skilled care Disability income (STD, LTD) Renewal (402-J:7(II–IV)) Intermediate care Benefits subject to FICA Change of address (402-J:7(VI)) Custodial care Medical and dental expense Reporting of actions (402-J:17) Home health care Long-term care insurance Assumed names (402-J:10) Adult day care Accidental death and dismemberment Continuing education requirements Respite care (Reg 1302.03, 1302.04, 1304.03, 16.3 Medical expense coverage RSA 402-J:7-a) Benefit periods for sole proprietors and partners Disciplinary actions Benefit amounts 16.4 Business disability insurance Cease and desist order (417:12) Optional benefits Key person disability income Denial, suspension or revocation Inflation protection (402:49; 402-J:12) Buy-sell policy Guarantee of insurability Penalties and fines (400-A:15(III); 16.5 ACA Tax Implications 402:42, 48; 402-J:12(IV); 417:10, Return of premium 13)

Qualified LTC plans 1.2 State regulation

Partnership plans (Ins 3602) Commissioner's general duties and Producer's Property and powers (400-A:3, 15; 417:5, 14) Exclusions Casualty Insurance Company regulation Underwriting considerations Series 12-64 Producer appointment (402-J:14) New Hampshire regulations and 150 questions – 2.5-hour time required provisions Termination of appointment (402- limit J:15) Live Date: February 17, 2018 Outline of coverage (415-D:8) Producer regulation Right to return (free look) (415-D:7) Acting without a license (402-J:3, Benefit standards (415-D:3(V), 5) 1.0 Insurance Regulation 13% 13)

Continuation of coverage/conversion 1.1 Licensing Commissions (402-J:13) (415-D:6) Process (402-J:5, 6) Conversion of funds by producer 16.0 Federal Tax (402:53) Considerations for Health Types of licensees Insurance 4% Referrals (402:16-B) Producer (402-J:2, 14) Controlled business (402:74)

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Fiduciary requirements (Reg Loss Elements of a legal contract 4301.01–4301.09) Methods of handling risk Offer and acceptance License to transact business (402:12) Avoidance Consideration

Unfair claim settlement practices Retention Competent parties (417:4(XV); Reg 1001.01–.11, Reg 1002.01–.20, Reg 1002.01-.21) Sharing Legal purpose

Unfair insurance trade practices Reduction Distinct characteristics of an insurance contract Misrepresentation (402:46; 417:4(I, Transfer II)) Contract of adhesion Elements of insurable risks Twisting (402:47; 417:4(I)) Aleatory contract Adverse selection False information and advertising Personal contract (417:4(III)) Law of large numbers Unilateral contract Defamation (417:4(IV)) Reinsurance Conditional contract Boycott, coercion and intimidation 2.2 Insurers (417:4(V)) Legal interpretations affecting Types of insurers contracts Illegal inducement (417:4(VII)) Stock companies Ambiguities in a contract of adhesion Unfair discrimination (417:4(VIII)) Mutual companies Reasonable expectations Rebating (402:39–41; 417:4(IX)) Fraternal benefit societies Indemnity Examination of books and records (400-A:37) Reciprocals Utmost good faith

Insurance fraud regulation (400- Lloyd's associations Representations/misrepresentations A:36-b(II); 417:23; RL 638:20) Risk retention groups Warranties Consumer privacy regulation (Reg 3001–3006) Surplus lines Concealment

1.3 Federal regulation Private versus government insurers Fraud

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Components Additional/supplementary coverage Subrogation

Hazards Conditions Salvage

Physical Exclusions Claim settlement options

Moral Endorsements Duty to defend

Morale 3.3 Common policy provisions Third-party provisions

Negligence Insureds — named, first named, Standard mortgage clause additional Elements of a negligent act Loss payable clause Policy period Defenses against negligence No benefit to the bailee Policy territory Damages 3.4 New Hampshire laws, Cancellation and nonrenewal regulations and required Compensatory — special versus provisions general Deductibles New Hampshire Valued Policy Law Punitive Other insurance (407:11)

Absolute liability Nonconcurrency New Hampshire Insurance Guaranty Association (404-B) Strict liability Primary and excess Standard fire policy (407:1–2-a, 22) Vicarious liability Pro rata Cancellation and nonrenewal (417-B; Causes of loss (perils) Contribution by equal shares 417-C:1–4, 6)

Named perils versus special (open) Property limits Binders (407:6) perils Limits of liability Concealment, misrepresentation or Direct loss fraud (407:22; RL 638:20) Per occurrence (accident) Consequential or indirect loss Claim settlement time limits Per person (407:12, 12-a; Reg 1002.05) Blanket versus specific insurance Aggregate — general versus products Federal Terrorism Insurance Program Basic types of construction — completed operations (15 USC 6701; Public Law 107–297, 109–144, 110–160) Loss valuation Split Certificate of Insurance House Bill Actual cash value Combined single 419 eff 1/1/2012

Replacement cost Restoration/nonreduction of limits 4.0 Dwelling ('02) Policy 4%

Functional replacement cost Coinsurance 4.1 Characteristics and purpose Market value Vacancy or unoccupancy 4.2 Coverage forms — Perils insured against Agreed value Named insured provisions

Basic Stated amount Duties after loss

Broad 3.2 Policy structure Assignment

Special Declarations Abandonment

4.3 Property coverages Definitions Insurer provisions

Coverage A — Dwelling Insuring agreement or clause Liberalization

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Coverage B — Other structures 5.6 Exclusions Notice

Coverage C — Personal property 5.7 Conditions Notice of eligibility in Automobile Reinsurance Facility Plan (417- Coverage D — Fair rental value 5.8 Selected endorsements A:5(V))

Coverage E — Additional living Special provisions — New Hampshire Residency statement (417-A:3-b; RL expense (HO 01 28) 1406.01)

Other coverages Limited fungi, wet or dry rot, or Medical costs coverage (RL 264:16) bacteria coverage (HO 04 26, HO 04 4.4 General exclusions 27) After market parts regulation (407- D) 4.5 Conditions Permitted incidental occupancies (HO 04 42) 6.2 Personal ('05) auto policy 4.6 Selected endorsements Earthquake (HO 04 54) Definitions Special provisions — New Hampshire (DP 01 28) Scheduled personal property (HO 04 Liability coverage 61) Automatic increase in insurance (DP Bodily injury and property damage 04 11) Personal property replacement cost (HO 04 90) Supplementary payments Dwelling under construction (DP 11 43) Home day care (HO 04 97) Exclusions

4.7 Personal liability supplement Business pursuits (HO 24 71) Medical payments

5.0 Homeowners ('11) Policy Watercraft (HO 24 75) Uninsured motorist / underinsured 12% motorist coverage Personal injury (HO 24 82) Coverage for damage to your auto 5.1 Coverage forms Identity Theft Collision HO-2 through HO-6 6.0 Auto Insurance 14% Other than collision 5.2 Definitions 6.1 Laws Deductibles 5.3 Section I — Property coverages New Hampshire Motor Vehicle Transportation expense Financial Responsibility Law Coverage A — Dwelling Exclusions Required limits of liability (RL Coverage B — Other structures 259:61, 264:20) Duties after an accident or loss Coverage C — Personal property New Hampshire Automobile General provisions Reinsurance Facility Plan (Reg 1405) Coverage D — Loss of use Selected endorsements New Hampshire Commercial Auto Additional coverages Insurance Plan Amendment of policy provisions — New Hampshire (PP 01 76) 5.4 Section II — Liability Uninsured/underinsured motorist (RL coverages 264:15) Towing and labor costs (PP 03 03)

Coverage E — Personal liability Definitions Extended non-owned coverage — vehicles furnished or available for Coverage F — Medical payments to Bodily injury regular use (PP 03 06) others Required limits Miscellaneous type vehicle — New Additional coverages Hampshire (PP 13 32) Cancellation/nonrenewal (417-A) 5.5 Perils insured against Joint ownership coverage — New Grounds Hampshire (PP 13 34)

NEW HAMPSHIRE INSURA NCE DEPARTMENT

6.3 Commercial auto ('10) Commercial general liability coverage Condominium commercial unit- forms owners Commercial auto coverage forms Bodily injury and property damage Builders risk Business auto liability Business income Garage Personal and advertising injury liability Legal liability Business auto physical damage Medical payments Extra expense Coverage form sections Supplementary payments Causes of loss forms Covered autos Who is an insured Basic Liability coverage Limits of liability Broad Garagekeepers coverage Conditions Special Physical damage coverage Definitions Selected endorsements coverage Exclusions Exclusions Ordinance or law (CP 04 05) Conditions Occurrence versus claims-made Spoilage coverage (CP 04 40) Definitions Claims-made features Peak season limit of insurance (CP Selected endorsements 12 30) Trigger Lessor — additional insured and loss Value reporting form (CP 13 10) payee (CA 20 01) Retroactive date 7.4 Commercial crime ('06) Mobile equipment (CA 20 15) Extended reporting periods — basic versus supplemental General definitions Auto medical payments coverage (CA 99 03) Claim information Burglary

Drive other car coverage (CA 99 10) Premises and operations Theft

Hired autos specified as covered Products and completed operations Robbery autos you own (CA 99 16) Insured contract Crime coverage forms Individual named insured (CA 99 17) Pollution liability Commercial crime coverage forms Pollution liability — broadened (discovery/loss sustained) coverage (CA 99 48; CA 99 55) Pollution liability coverage form (CG 00 39) Government crime coverage forms 7.0 Commercial Package Policy (discovery/loss sustained) (CPP) 10% Pollution liability limited coverage form (CG 00 40) Coverages 7.1 Components of a commercial Pollution liability coverage extension Employee theft policy endorsement (CG 04 22) Forgery or alteration Common policy declarations 7.3 Commercial property ('07) Inside the premises — theft of money Common policy conditions Commercial property conditions form and securities Interline endorsements Coverage forms Inside the premises — robbery or safe burglary of other property One or more coverage parts Building and personal property Outside the premises 7.2 Commercial general liability Condominium association ('07) Computer fraud

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Funds transfer fraud Coverage B — Other private General conditions structures Money orders and counterfeit money Optional coverages Coverage C — Household personal Other crime coverage property Definitions

Extortion — commercial entities (CR Coverage D — Loss of use 8.3 Businessowners Section II — 04 03) Liability Coverage E — Scheduled farm 7.5 Commercial inland marine personal property Coverages

Nationwide marine definition Coverage F — Unscheduled farm Exclusions personal property Commercial inland marine conditions Who is an insured form Coverage G — Other farm structures Limits of insurance Inland marine coverage forms Farm liability coverage form ('06) General conditions Accounts receivable Coverage H — Bodily injury and property damage liability Definitions Bailee's customer Coverage I — Personal advertising 8.4 Businessowners Section III Commercial articles injury liability — Common Policy Conditions

Contractors equipment floater Coverage J — Medical payments 8.5 Selected endorsements

Electronic data processing Livestock coverage form Hired auto and non-owned auto liability (BP 04 04) Equipment dealers Mobile agriculture machinery and equipment coverage form Protective safeguards (BP 04 30) Installation floater Causes of loss (basic, broad and Utility services — direct damage (BP Jewelers block special) 04 56)

Signs Exclusions Utility services — time element (BP 04 57) Valuable papers and records Additional coverages 9.0 Workers Compensation Transportation coverages Limits of insurance Insurance 7%

Common carrier cargo liability Conditions 9.1 Workers compensation law

Motor truck cargo forms Definitions Types of laws

Transit coverage forms 8.0 Businessowners ('10) Monopolistic versus competitive Policy 8% 7.6 Equipment breakdown ('11) Compulsory versus elective 8.1 Characteristics and purpose Equipment breakdown protection New Hampshire Workers' coverage form (EB 00 20) 8.2 Businessowners Section I — Compensation Law (RL Ch 281-A) Property Selected endorsement Exclusive remedy (RL 281-A:8) Coverage Actual cash value (EB 99 59) Employment covered (required, Exclusions voluntary) (RL 281-A:2(VI,VIII), 3, 7.7 Farm coverage ('03 5, 6, 18, 18-a) Property) ('06 Liability) Limits Covered injuries (RL 281-A:2(XI), Farm property coverage form Deductibles 12, 14) Coverage A — Dwellings Loss conditions Occupational disease (RL 281- A:2(XIII); 16)

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Benefits provided (RL 281-A:23–23- Personal (DL 98 01) Coverage b, 25–37) Commercial (CU 00 01) Limits Subsequent injury fund (RL 281- A:55) 10.2 Specialty liability insurance Deductibles

Federal workers' compensation laws Errors and omissions 10.8 Other policies

Federal Employer Liability Act (FELA) Professional liability Boatowners (45 USC 51–60) Directors and officers liability Difference in conditions U.S. Longshore and Harbor Workers' Compensation Act (33 USC 904) Fiduciary liability 10.9 Residual markets

The Jones Act (46 USC 688) Liquor liability Joint underwriting or joint reinsurance associations (412:26) 9.2 Workers compensation and Employment practices liability employers liability insurance policy Cyber Security

General section Identity Theft Producer's Title Insurance Part One — Workers compensation 10.3 Surplus lines insurance Series 12-72 Definitions and markets Part Two — Employers liability 100 questions - 2-hour time limit Licensing requirements insurance Live Date: February 17, 2018

Part Three — Other states insurance 10.4 Surety bonds

Part Four — Your duties if injury Principal, obligee, surety occurs Contract bonds 1.0 Insurance Regulation 8% Part Five — Premium License and permit bonds 1.1 Licensing Part Six — Conditions Judicial bonds Purpose (402-J:1) Selected endorsement 10.5 Aviation insurance Process (402-J:5, 6) Voluntary compensation Aircraft hull Persons to be licensed (402-J:3, 7, 9.3 Premium computation 9; 416-A:15) Aircraft liability Job classification — payroll and rates Reporting of Actions (402-J:17) 10.6 Ocean marine insurance Experience modification factor Maintenance and duration (402-J:7) Major coverages Premium discounts Renewal Hull insurance 9.4 Other sources of coverages Expiration Cargo insurance Assigned risk plan (404-C:1–13) Disciplinary actions Freight insurance Self-insured employers and employer Cease and desist order (417:12) groups (404-C:5-a; RL 281-A:5-a–5- Protection and indemnity c) Denial, suspension or revocation 10.7 National Flood Insurance (402:49; 402-J:12) Program 10.0 Other Coverages and Options 7% Penalties and fines (417:10, 13) "Write your own" versus government 1.2 State regulation 10.1 Umbrella/excess liability Eligibility policies

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Commissioner general duties and Reduction Warranties powers (400-A:3, 15; 417:5, 14) Transfer Concealment Company regulation Elements of insurable risks Fraud Solvency (416-A:9–14) Insurable interest Waiver and estoppel Rates (416-A:17) Adverse selection 3.0 Real Property 28% Prohibited business (416-A:8) Law of large numbers 3.1 Concepts, principles and Unfair insurance trade practices practices Reinsurance Misrepresentation (417:4(I, II)) Definition of real property 2.2 Producers and general rules False information and advertising of agency Types of real property (417:4(III)) Insurer as principal Title to real property Defamation (417:4(IV)) Producer/insurer relationship Marketable title Boycott, coercion and intimidation (417:4(V)) Authority and powers of producer 3.2 Acquisition and transfer of real property Illegal inducement (417:4(VII)) Responsibilities to the applicant/insured Conveyances Unfair discrimination (417:4(VIII)) 2.3 Contracts Encumbrances Rebating (417:4(IX, X); 402:39) Elements of a legal contract Adverse possession Examination of books and records (400-A:37) Offer and acceptance Condemnation

Records Retention (400-B) Consideration Accession

Names Prohibited (416-A:16) Competent parties Escheats

1.3 Federal regulation Legal purpose Involuntary alienation

Fraud and false statements (18 USC Distinct characteristics of an Abandonment 1033, 1034) insurance contract Judicial sales 2.0 General Insurance 8% Contract of adhesion Decedents' estates Aleatory contract 2.1 Concepts Intestate Personal contract Risk management key terms Testate Unilateral contract Risk Trusts Conditional contract Exposure Types of joint ownership Legal interpretations affecting Hazard contracts Tenants in common Loss Ambiguities in a contract of adhesion Joint tenancy Methods of handling risk Reasonable expectations Acknowledgments Avoidance Indemnity Legal capacity of parties Retention Utmost good faith Individuals Sharing Representations/misrepresentations

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Corporations Entities that can be insured; need for Taxes and assessments insurance General partnerships Surveys Individual Limited partnerships Condominiums Commercial Fictitious names Water rights Interests that can be insured Trust agreements Equitable interests Types of estates Limited Liability Company (LLC) Attachments Easements 3.3 Legal descriptions Executions Title insurance forms Types of legal descriptions Covenants Commitments Types of measurements used Conditions Owner's policy Language of real descriptions Restrictions Loan policy Structure and format 5.2 Special problem areas and Leasehold policies concerns Interpretation Title insurance policy structure and Acknowledgments 3.4 Escrow principles provisions Mechanic's lien Escrow terminology Insuring provisions Bankruptcy Types of escrows Schedule A Probate Escrow contracts Schedule B — Exceptions from coverage Good faith Fiduciary responsibilities of escrow agents Exclusions from coverage Foreclosure

3.5 Recording Conditions and stipulations Claims against the title

Types of records Endorsements 5.3 Principles of clearing title

Types of recording systems 4.2 Title searching techniques Releases

Requirements to record Hard copy index Assignments

Recording steps Computer index Subordinations

Acknowledgments Chain sheet Affidavits

Presumptions 5.0 Title Exceptions and Reconveyances Procedures for Clearing Title 5.4 Settlement or closing 4.0 Title Insurance 33% 23% procedures

4.1 Title insurance principles 5.1 Principles and concepts Real Estate Settlement Procedures Act (RESPA) Risks covered by title insurance General exceptions Insured closing protection Risk of error in public records Voluntary and involuntary liens

Hidden off-record title risks Federal liens

Risk of omission and commission by Mortgage producer

Judgments

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Public Adjuster's Insurance Elements of a legal contract Consequential or indirect loss

Series 12-73 Offer and acceptance Blanket versus specific insurance

Consideration Basic types of construction

100 questions - 2-hour time limit Competent parties Loss valuation Live Date: February 17, 2018 Legal purpose Actual cash value

Distinct characteristics of an Replacement cost insurance contract Functional replacement cost 1.0 Insurance Regulation 9% Contract of adhesion Market value 1.1 Licensing requirements Aleatory contract Agreed value Persons to be licensed (402-D:1–3) Personal contract Stated amount Process (402-D:4, 6) Unilateral contract 2.3 Policy structure Qualifications (402-D:5) Conditional contract Declarations Surety bond (402-D:11) Legal interpretations affecting contracts Definitions 1.2 Maintenance and duration Ambiguities in a contract of adhesion Insuring agreement or clause Renewal (402-D:9) Reasonable expectations Additional/supplementary coverage Contract requirements (402-D:13, 14) Indemnity Conditions

Records (402-D:16) Utmost good faith Exclusions

Continuing education requirements Representations/misrepresentations Endorsements (402-D:4-a, 12; Reg 1302.04, RSA 402-J:7-a) Warranties 2.4 Common policy provisions

1.3 Disciplinary actions Concealment Insureds — named, first named, additional Cease and desist order (417:12) Fraud Policy period Revocation (402-D:10) Waiver and estoppel Policy territory Penalties and fines (402-D:19; 2.2 Insurance principles and 417.13) concepts Cancellation and nonrenewal

1.4 Claim settlement laws and Insurable interest Deductibles regulations (407:12–15; 417:4(XV); Reg 1002.01–.20) Hazards Other insurance

1.5 Federal regulation Physical Nonconcurrency

Fraud and false statements (18 USC Moral Primary and excess 1033, 1034) Morale Pro rata 1.6 Records Retention (400-B) Causes of loss (perils) Policy limits 2.0 Insurance Basics 20% Named perils versus special (open) Restoration/nonreduction of limits perils 2.1 Contracts Coinsurance Direct loss

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Vacancy or unoccupancy Duties of insured after a loss Coverage B — Other structures

Assignment Notice to insurer Coverage C — Personal property

Liberalization Minimizing the loss Coverage D — Fair rental value

Third-party provisions Proof of loss Coverage E — Additional living expense Standard mortgage clause Special requirements Other coverages Loss payable clause Production of books and records 4.4 General exclusions No benefit to the bailee Abandonment 4.5 Conditions 2.5 New Hampshire laws, Determining value and loss regulations and required 4.6 Selected endorsements provisions Burden of proof of value and loss Special provisions — New Hampshire New Hampshire Valued Policy Law Estimates (DP 01 28) (407:11) Depreciation Automatic increase in insurance (DP New Hampshire Insurance Guaranty 04 11) Association (404-B) Salvage Dwelling under construction (DP 11 Standard fire policy (407:1–2a, 22) Claim settlement options 43)

Concealment, misrepresentation or Payment and discharge 5.0 Homeowners ('11) Policy fraud (407:22; RL 638:20) 15% 3.4 Claims adjustment Federal Terrorism Insurance Program procedures 5.1 Coverage forms (15 USC 6701; Public Law 107–297, 109–144, 110–160) Subrogation procedures HO-2 through HO-6

Alternative dispute resolution 3.0 Adjusting Losses 26% 5.2 Definitions

Appraisal 3.1 Role of the adjuster 5.3 Section I — Property coverages Arbitration Duties and responsibilities Coverage A — Dwelling Competitive estimates Independent adjuster versus public adjuster Coverage B — Other structures Mediation

Public adjuster versus public adjuster Coverage C — Personal property Negotiation solicitor Coverage D — Loss of use Relationship to the legal profession 4.0 Dwelling ('02) Policy 5% Additional coverages 3.2 Claim reporting 4.1 Characteristics and purpose 5.4 Perils insured against Claim investigation 4.2 Coverage forms — Perils insured against 5.5 Exclusions Claim file documentation of events Basic 5.6 Conditions Types of reports Broad 5.7 Selected endorsements Initial or first field Special Special provisions — New Hampshire Interim or status (HO 01 28) 4.3 Property coverages Full formal Limited fungi, wet or dry rot, or Coverage A — Dwelling bacteria coverage (HO 04 26, HO 04 3.3 Property losses 27)

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Permitted incidental occupancies (HO Peak season limit of insurance (CP Coverage E — Scheduled farm 04 42) 12 30) personal property

Earthquake (HO 04 54) Value reporting form (CP 13 10) Coverage F — Unscheduled farm personal property Scheduled personal property (HO 04 6.3 Commercial inland marine 61) Coverage G — Other farm structures Nationwide marine definition Personal property replacement cost Livestock coverage form (HO 04 90) Commercial inland marine conditions form Mobile agricultural machinery and Home day care (HO 04 97) equipment coverage form Inland marine coverage forms 6.0 Commercial Package Policy Causes of loss (basic, broad and (CPP) 10% Accounts receivable special)

Bailee's customer Exclusions 6.1 Components of a commercial policy Commercial articles Additional coverages Common policy declarations Contractors equipment floater Limits of insurance Common policy conditions Electronic data processing Conditions Interline endorsements Equipment dealers Definitions One or more coverage parts Installation floater 7.0 Businessowners ('10) 6.2 Commercial property ('07) Policy 15% Jewelers block

Commercial property conditions form 7.1 Characteristics and purpose Signs

Coverage forms 7.2 Businessowners Section I — Valuable papers and records Property Building and personal property Transportation coverages Coverage Condominium association Motor truck cargo forms Exclusions Condominium commercial unit- Transit coverage forms owners Limits

6.4 Equipment breakdown ('11) Builders risk Deductibles

Equipment breakdown protection Business income Loss conditions coverage form (EB 00 20)

Legal liability General conditions Selected endorsement

Extra expense Optional coverages Actual cash value (EB 99 59)

Causes of loss forms Definitions 6.5 Farm coverage

Basic 7.3 Businessowners Section III Farm property coverage forms ('03) — Common Policy Conditions Broad Coverage A — Dwellings 7.4 Selected endorsements Special Coverage B — Other private Protective safeguards (BP 04 30) structures Selected endorsements Utility services — direct damage (BP Coverage C — Household personal Ordinance or law (CP 04 05) 04 56) property

Spoilage (CP 04 40) Utility services — time element (BP Coverage D — Loss of use 04 57)

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Adjuster's Property and Offer and acceptance Named peril versus special (open) Casualty Insurance perils Consideration Series 12-75 Direct loss Competent parties Consequential or indirect loss

150 questions – 2.5-hour time Legal purpose limit Blanket versus specific insurance Live Date: February 17, 2018 Legal interpretations affecting contracts Basic types of construction

Ambiguities in a contract of adhesion Loss valuation

Reasonable expectations Actual cash value 1.0 Insurance Regulation 7%

Indemnity Replacement cost 1.1 Licensing requirements (402-B:1) Utmost good faith Functional replacement cost

Qualifications (402-B:3) Representations/misrepresentations Market value

Process (402-B:3, 4) Warranties Agreed value

Licensing exemptions (402-B:2) Concealment Stated amount

License display (402-B:9) Fraud 2.3 Policy structure

1.2 Maintenance and duration Waiver and estoppel Declarations

Renewal (402-B:10-a) 2.2 Insurance principles and Definitions concepts Records (400-A:37(II)) Insuring agreement or clause Insurable interest Continuing education requirements Additional/supplementary coverage (402-B:5-a; Reg 1302.04, RSA 402- Hazards J:7-a) Conditions Physical 1.3 Disciplinary actions Exclusions Moral Cease and desist order (417:12) Endorsements Morale Suspension or revocation (402-B:12) 2.4 Common policy provisions Negligence Penalties and fines (402-B:12, 13; Insureds — named, first named, 417:13) Elements of a negligent act additional

1.4 Claim settlement laws and Defenses against negligence Policy period regulations (407:12–15; 417:4(XV); Reg 1002.01–.20) Damages Policy territory

1.5 Federal regulation Compensatory — special versus Cancellation and nonrenewal general Fraud and false statements (18 USC Deductibles 1033, 1034) Punitive Other insurance 1.6 Records Retention (400-B) Absolute liability Nonconcurrency 2.0 Insurance Basics 22% Strict liability Primary and excess 2.1 Contracts Vicarious liability Pro rata Elements of a legal contract Causes of loss (perils) Contribution by equal shares

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Limits of liability Staff and independent adjuster Determining value of intangible versus public adjuster damages Per occurrence (accident) Relationship to the legal profession 3.5 Coverage problems Per person 3.2 Claim reporting Dealing with coverage disputes Aggregate — general versus products — completed operations Claim investigation Reservation of rights letter

Split Claim file documentation of events Nonwaiver agreement

Combined single Types of reports Declaratory judgment action

Restoration/nonreduction of limits Initial or first field 3.6 Claims adjustment procedures Coinsurance Interim or status Settlement procedures Vacancy or unoccupancy Full formal Advance payments Assignment 3.3 Property losses Draft authority Insurer provisions Duties of insured after a loss Execution of releases Liberalization Notice to insurer Subrogation procedures Duty to defend Minimizing the loss Alternative dispute resolution Third-party provisions Proof of loss Appraisal Standard mortgage clause Special requirements Arbitration Loss payable clause Production of books and records Competitive estimates No benefit to the bailee Abandonment Mediation 2.5 New Hampshire laws, Determining value and loss regulations and required Negotiation provisions Burden of proof of value and loss 4.0 Dwelling ('02) Policy 2% New Hampshire Valued Policy Law Estimates (407:11) 4.1 Characteristics and purpose Depreciation New Hampshire Insurance Guaranty 4.2 Coverage forms — Perils Salvage Association (404-B) insured against

Claim settlement options Standard fire policy (407:1–2a, 22) Basic

Payment and discharge Cancellation and nonrenewal (417-B; Broad 417-C:1–4, 6) 3.4 Liability losses Special Concealment, misrepresentation or Investigation procedures fraud (407:22; RL 638:20) 4.3 Property coverages

Verify coverage Federal Terrorism Insurance Program Coverage A — Dwelling (15 USC 6701; Public Law 107–297, Determine liability 109–144, 110–160) Coverage B — Other structures

Gathering evidence 3.0 Adjusting Losses 22% Coverage C — Personal property

Physical evidence 3.1 Role of the adjuster Coverage D — Fair rental value Witness statements Duties and responsibilities

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Coverage E — Additional living Special provisions — New Hampshire Medical costs coverage (RL 264:16) expense (HO 01 28) After market parts regulation (407- Other coverages Limited fungi, wet or dry rot, or D) bacteria coverage (HO 04 26, HO 04 4.4 General exclusions 27) 6.2 Personal ('05) auto policy

4.5 Conditions Permitted incidental occupancies (HO Definitions 04 42) 4.6 Selected endorsements Liability coverage Earthquake (HO 04 54) Special provisions — New Hampshire Bodily injury and property damage (DP 01 28) Scheduled personal property (HO 04 61) Supplementary payments Automatic increase in insurance (DP 04 11) Personal property replacement cost Exclusions (HO 04 90) Dwelling under construction (DP 11 Medical payments 43) Home day care (HO 04 97) Uninsured motorist / underinsured 4.7 Personal liability supplement Business pursuits (HO 24 71) motorist coverage

5.0 Homeowners ('11) Policy Watercraft (HO 24 75) Coverage for damage to your auto 14% Personal injury (HO 24 82) Collision 5.1 Coverage forms 6.0 Auto Insurance 25% Other than collision HO-2 through HO-6 Deductibles 6.1 Laws 5.2 Definitions Transportation expense New Hampshire Motor Vehicle 5.3 Section I — Property Financial Responsibility Law Exclusions coverages Required limits of liability (RL Duties after an accident or loss Coverage A — Dwelling 259:61, 264:20)

General provisions Coverage B — Other structures New Hampshire Automobile Reinsurance Facility Plan (Reg 1405) Selected endorsements Coverage C — Personal property New Hampshire Commercial Auto Amendment of policy provisions — Coverage D — Loss of use Insurance Plan New Hampshire (PP 01 76)

Additional coverages Uninsured/underinsured motorist (RL Towing and labor costs (PP 03 03) 264:15) 5.4 Section II — Liability Extended non-owned coverage — coverages Definitions vehicles furnished or available for regular use (PP 03 06) Coverage E — Personal liability Bodily injury

Miscellaneous type vehicle — New Coverage F — Medical payments to Required limits Hampshire (PP 13 32) others Cancellation/nonrenewal (417-A) Joint ownership coverage — New Additional coverages Hampshire (PP 13 34) Grounds 5.5 Perils insured against 6.3 Commercial auto ('10) Notice 5.6 Exclusions Commercial auto coverage forms Notice of eligibility in Automobile 5.7 Conditions Reinsurance Facility Plan (417- Business auto A:5(V)) 5.8 Selected endorsements Garage Residency statement (417-A:3-b)

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Business auto physical damage Personal and advertising injury Legal liability liability Coverage form sections Extra expense Medical payments Covered autos Causes of loss forms Supplementary payments Liability coverage Basic Who is an insured Garagekeepers coverage Broad Limits of liability Physical damage coverage Special Conditions Exclusions Selected endorsements coverage Definitions Conditions Ordinance or law (CP 04 05) Exclusions Definitions Spoilage coverage (CP 04 40) Occurrence versus claims-made Selected endorsements Peak season limit of insurance (CP Claims-made features 12 30) Lessor — additional insured and loss payee (CA 20 01) Trigger Value reporting form (CP 13 10)

Mobile equipment (CA 20 15) Retroactive date 7.4 Commercial crime ('06)

Auto medical payments coverage Extended reporting periods — basic General definitions (CA 99 03) versus supplemental Burglary Drive other car coverage (CA 99 10) Claim information Theft Hired autos specified as covered Premises and operations autos you own (CA 99 16) Robbery Products and completed operations Individual named insured (CA 99 17) Crime coverage forms Insured contract Pollution liability — broadened Commercial crime coverage forms coverage (CA 99 48; CA 99 55) Pollution liability (discovery/loss sustained)

7.0 Commercial Package Policy Pollution liability coverage form (CG Government crime coverage forms (CPP) 5% 00 39) (discovery/loss sustained)

Pollution liability limited coverage Coverages 7.1 Components of a commercial form (CG 00 40) policy Employee theft Pollution liability coverage extension Common policy declarations endorsement (CG 04 22) Forgery or alteration Common policy conditions 7.3 Commercial property ('07) Inside the premises — theft of money and securities Interline endorsements Commercial property conditions form Inside the premises — robbery or One or more coverage parts Coverage forms safe burglary of other property 7.2 Commercial general liability Building and personal property Outside the premises ('07)

Condominium association Computer fraud Commercial general liability coverage forms Condominium commercial unit- Funds transfer fraud owners Bodily injury and property damage Money orders and counterfeit money liability Builders risk Other crime coverage Business income

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Extortion — commercial entities (CR Coverage E — Scheduled farm Coverages 04 03) personal property Exclusions 7.5 Commercial inland marine Coverage F — Unscheduled farm personal property Who is an insured Nationwide marine definition Coverage G — Other farm structures Limits of insurance Commercial inland marine conditions form Farm liability coverage form ('06) General conditions

Inland marine coverage forms Coverage H — Bodily injury and Definitions property damage liability Accounts receivable 8.4 Businessowners Section III Coverage I — Personal advertising — Common Policy Conditions Bailee's customer injury liability 8.5 Selected endorsements Commercial articles Coverage J — Medical payments Hired auto and non-owned auto Contractors equipment floater Livestock coverage form liability (BP 04 04)

Electronic data processing Mobile agriculture machinery and Protective safeguards (BP 04 30) equipment coverage form Equipment dealers Utility services — direct damage (BP Causes of loss (basic, broad and 04 56) Installation floater special) Utility services — time element (BP Jewelers block Exclusions 04 57)

Signs Additional coverages

Valuable papers and records Limits of insurance

Transportation coverages Conditions Adjuster's Workers Compensation Insurance Common carrier cargo liability Definitions Series 12-76 Motor truck cargo forms 8.0 Businessowners ('10) Policy 3% Transit coverage forms 50 questions - 1-hour time limit 8.1 Characteristics and purpose Live Date: February 17, 2018 7.6 Equipment breakdown ('11) 8.2 Businessowners Section I — Equipment breakdown protection Property coverage form (EB 00 20)

Coverage 1.0 Insurance Regulation 9% Selected endorsement

Exclusions Actual cash value (EB 99 59) 1.1 Licensing requirements

Limits 7.7 Farm coverage Qualifications (402-B:3)

Deductibles Farm property coverage form ('03) Process (402-B:3, 4)

Loss conditions Coverage A — Dwellings Licensing exemptions (402-B:2)

General conditions Coverage B — Other private License display (402-B:9) structures Optional coverages 1.2 Maintenance and duration Coverage C — Household personal Definitions Renewal (402-B:10-a) property

8.3 Businessowners Section II — Records (400-A:37(II)) Coverage D — Loss of use Liability

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Continuing education requirements General section (402-B:5-a; Reg 1302.04) Part One — Workers compensation New Hampshire Life Insurance 1.3 Disciplinary actions insurance Laws and Regulations

Suspension or revocation (402-B:12) Part Two — Employers liability Series 12-78 insurance Penalties and fines (402-B:12, 13;

417:13) Part Three — Other states insurance 40 questions - 1-hour time limit Live date: February 17, 2018 1.4 Claim settlement laws and Part Four — Your duties if injury regulations (417:4(XV); RL 281- occurs A:42) Part Five — Premium 2.0 Workers Compensation 1.0 Insurance Regulation 25% Insurance 75% Part Six — Conditions 1.1 Licensing Selected endorsements 2.1 Workers compensation law Process (402-J:5, 6) Voluntary compensation New Hampshire Workers' Compensation Law (RL Ch 281-A) Types of licensees Foreign coverage endorsement

Exclusive remedy (RL 281-A:8) Producer (402-J:2, 14) 3.0 Investigation and Employment covered (required, Evaluation 16% Producer with appointment (402- voluntary) (RL 281-A:2(VI,VIII), 3, J:14) 5, 6, 18, 18-a) 3.1 Role of the adjuster Business entity (402-J:6) Covered injuries (RL 281-A:2(XI), Duties and responsibilities 12, 14) Financial institutions (406-C:1–19) Relationship to the legal profession Occupational disease (RL 281- Resident versus nonresident (402- A:2(XIII), 16) 3.2 Compensability J:8, 16)

Statute of limitations (RL 281-A:19, Employee/non-employee Temporary (402-J:11) 21-a) During course of employment Maintenance and duration Waiting period (RL 281-A:22) Arising out of employment Renewal (402-J:7(II–IV)) Benefits provided (RL 281-A:23–23- b, 25–37) 3.3 Documentation Change of address (402-J:7(VI))

Reinstatement of employee First report of injury Reporting of actions (402-J:17) sustaining compensable injury (RL 281-A:25-a) Claimant statement Assumed names (402-J:10)

Special Fund for Second Injuries (RL Insured's records Continuing education requirements 281-A:55) (Reg 1302.03, 1302.04, 1304.03, Witness statements RSA 402-J:7-a) Subrogation (RL 281-A:13) Current activity reports Disciplinary actions Medical Exams (RL 281-A:38, 38a, 39) 3.4 Medical determination Cease and desist order (417:12)

Claims Adjusters (RL 281-A:63) Medical authorization Denial, suspension or revocation (402:49; 402-J:12) Hearing and Awards (RL 281-A:43) Diagnosis Penalties and fines (400-A:15(III); 2.2 Workers compensation and Prognosis 402:42, 48; 402-J:12(IV); 417:10, employers liability insurance 13) policy Independent Medical Examinations (IME) 1.2 State regulation

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Commissioner's general duties and 1.3 Federal regulation Incontestability (408:10; Reg powers (400-A:3, .15; 417:5, 14) 401.04(a)(6,7)) Fair Credit Reporting Act (15 USC Company regulation 1681–1681d) Misstatement of age or sex (Reg 401.04(a)(8)) Producer appointment (402-J:14) Fraud and false statements (18 USC 1033, 1034) Exclusions (Reg 401.04(m)) Termination of appointment (402- J:15) 2.0 New Hampshire Laws and Interest on life insurance benefits Regulations Pertaining to Life (408:10-a) Producer regulation Insurance and Annuities 75% Backdating of policies (Reg Acting without a license (402-J:3, 301.06(j)) 2.1 Producer responsibilities 13) 2.4 Group life insurance Solicitation and sales presentations Commissions (402-J:13) (INS 301.01–.07) Group eligibility (408:15) Conversion of funds by producer Advertising (INS 2601-2604) (402:53) Standard provisions (408:16)

Life and Health Insurance Guaranty Referrals (402:16-B) Conversion to individual policy Association (408-B:19(I)) (408:16(VIII–X)) Controlled business (402:74) Buyer's guide and policy summary Coverage during labor dispute (INS 301.05) Fiduciary requirements (Reg (408:16-b) 4301.01–4301.09) Guaranty association disclaimer

(408-B:19(II–IV) License to transact business (402:12) Illustrations (INS 309.01–.12) Unfair claim settlement practices New Hampshire Accident and Replacement (INS 302.01–.09) (417:4(XV); Reg 1001.01–.11, Reg Health Insurance Laws and 1002.01–.20, Reg 1002.01-.21) Regulations Use and disclosure of insurance information Series 12-79 Unfair insurance trade practices 40 questions - 1-hourt time limit 2.2 Individual underwriting by Misrepresentation (402:46; 417:4(I, the insurer Live date: February 17, 2018 II))

Insurable interest (408:2, 2-a) Twisting (402:47; 417:4(I))

Unfair discrimination (408:11) False information and advertising (417:4(III)) 1.0 Insurance Regulation 25% Medical examinations and lab tests including HIV (417:4(XIX); Reg Defamation (417:4(IV)) 1103.01, .02) 1.1 Licensing Boycott, coercion and intimidation 2.3 Individual life insurance Process (402-J:5, 6) (417:4(V)) policy provisions Types of licensees Illegal inducement (417:4(VII)) Entire contract (408:9; Reg Producer (402-J:2, 14) 401.04(a)(3)) Unfair discrimination (417:4(VIII)) Producer with appointment (402- Right to examine (free look) (Reg Rebating (402:39–41; 417:4(IX)) J:14) 401.04(f))

Examination of books and records Business entity (402-J:6) Payment of premiums (Reg (400-A:37) 401.04(a)(1)) Financial institutions (406-C:1–19) Insurance fraud regulation (400- Grace period (Reg 401.04(a)(2)) A:36-b(II); 417:23; RL 638:20) Resident versus nonresident (402- J:8, 16) Reinstatement (Reg 401.04(d)) Consumer privacy regulation (Reg 3001–3006)

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Temporary (402-J:11) Unfair insurance trade practices Unfair discrimination (415:15)

Maintenance and duration Misrepresentation (402:46; 417:4(I, Replacement (Reg 1901.07) II)) Renewal (402-J:7(II–IV)) 2.2 Individual health insurance Twisting (402:47; 417:4(I)) provisions Change of address (402-J:7(VI)) False information and advertising Entire contract; changes Reporting of actions (402-J:17) (417:4(III)) (415:6(I)(1))

Assumed names (402-J:10) Defamation (417:4(IV)) Time limit on certain defenses (415:6(I)(2)) Continuing education requirements Boycott, coercion and intimidation (Reg 1302.03, 1302.04, 1304.03, (417:4(V)) Grace period (415:6(I)(3)) RSA 402-J:7-a) Illegal inducement (417:4(VII)) Reinstatement (415:6(I)(4)) Disciplinary actions Unfair discrimination (417:4(VIII)) Claim procedures (415:6(I)(5–9)) Cease and desist order (417:12) Rebating (402:39–41; 417:4(IX)) Physical examinations and autopsy Denial, suspension or revocation (415:6(I)(10)) (402:49; 402-J:12) Examination of books and records (400-A:37) Legal actions (415:6(I)(11)) Penalties and fines (400-A:15(III); 402:42, 48; 402-J:12(IV); 417:10, Insurance fraud regulation (400- Change of beneficiary (415:6(I)(12)) 13) A:36-b(II); 417:23; RL 638:20) Loss of time benefits (415:6(I)(13)) 1.2 State regulation Consumer privacy regulation (Reg 3001–3006) Refund upon cancellation Commissioner's general duties and (415:6(I)(14)) powers (400-A:3, 15; 417:5, 14) 1.3 Federal regulation Right to examine (free look) (Reg Company regulation Fair Credit Reporting Act (15 USC 401.04(f), 1901.06(a)(11)) 1681–1681d) Producer appointment (402-J:14) Renewability clause (Reg 1901.05) Fraud and false statements (18 USC Termination of appointment (402- 1033, 1034) Military suspense provision (Reg J:15) 1901.05)

Producer regulation Change of occupation (415:6(II)(1)) 2.0 New Hampshire Laws and Acting without a license (402-J:3, Regulations Pertaining to Misstatement of age (415:6(II)(2)) 13) Accident and Health Insurance Other insurance in this insurer 75% Commissions (402-J:13) (415:6(II)(3))

Conversion of funds by producer 2.1 Producer responsibilities in Insurance with other insurers (402:53) individual health insurance Expense-incurred basis Referrals (402:16-B) Advertising (Reg 2601–2604) (415:6(II)(4))

Controlled business (402:74) Life and Health Insurance Guaranty Other than expense-incurred basis Association (408-B:19(I)) (415:6(II)(5)) Fiduciary requirements (Reg 4301.01–4301.09) Outline of coverage (415-A:4; Reg Relation of earnings to insurance 1901.06) (415:6(II)(6)) License to transact business (402:12) Guaranty association disclaimer Unpaid premium (415:6(II)(7)) (408-B:19(II–IV) Unfair claim settlement practices Cancellation; refusal to renew (417:4(XV); Reg 1001.01–.11, Reg Medical examinations and lab tests (415:6(II)(8)) 1002.01–.20, Reg 1002.01-.21) including HIV (417:4(XIX); Reg 1103.01, .02)

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Conformity with state statutes Appropriateness of recommended (415:6(II)(9)) purchase (Reg 1905.20) 1.0 Insurance Regulation 14% 2.3 New Hampshire Guaranteed issue for eligible persons requirements (individual and (Reg 1905.11) 1.1 Licensing group) Buyer's guide (Reg 1905.16(a)(6)) Process (402-J:5, 6) Eligibility requirements Outline of coverage (Reg Types of licensees Newborn children (415:22) 1905.16(d)) Producer (402-J:2, 14) Adopted children (415:22-a) Right to return (free look) (Reg 1905.16(a)(5)) Producer with appointment (402- Child enrollment; noncustodial J:14) parents (RL 161-H:2) Replacement (Reg 1905.17, .22) Business entity (402-J:6) Benefit offers Required disclosure provisions (Reg 1905.16) Financial institutions (406-C:1–19) Maternity coverage (415:6-d) Permitted compensation (Reg Resident versus nonresident (402- 2.4 Group health insurance 1905.15) J:8, 16)

Part-time employees (415:18(I)(q)) Notice of change (Reg 1905.16(b)) Temporary (402-J:11)

Coordination of benefits (Reg Benefit standards (Reg 1905.07) Maintenance and duration 1904.05–.07) Prohibited practices (Reg 1905.22) Renewal (402-J:7(II–IV)) Cancellation or nonrenewal (415:18- b) Medicare Select (Reg 1905.09) Change of address (402-J:7(VI))

Continuation of coverage under 2.7 Long-term care (LTC) policies Reporting of actions (402-J:17) COBRA and New Hampshire specific (3600) rules (415:18(VII)) Assumed names (402-J:10) Traditional LTC (3601) Conversion privilege (415:18(VII)(a– Continuing education requirements b)) LTC Partnerships (3602) (Reg 1302.03, 1302.04, 1304.03, RSA 402-J:7-a) 2.5 Small employer group Outline of coverage (415-D:8) medical plans Disciplinary actions Right to return (free look) (415-D:7) Definition of small employer (420- Disciplinary actions G:2(XVI)) Benefit standards (415-D:3(V), 5) Cease and desist order (417:12) Renewability of coverage (420-G:6) Continuation of coverage/conversion (415-D:6) Denial, suspension or revocation Participation requirements (420-G:9) (402:49; 402-J:12) 2.8 New Hampshire mandated Open enrollment and late enrollment provisions Penalties and fines (400-A:15(III); (420-G:8) 402:42, 48; 402-J:12(IV); 417:10, 13) Prohibited underwriting practices (420-G:4(I)(b), 5) 1.2 State regulation

2.6 Medicare supplement policies New Hampshire Life, Accident Commissioner's general duties and and Health Insurance Laws and powers (400-A:3, 15; 417:5, 14) Open enrollment (Reg 1905.10) Regulations Company regulation Standards for marketing (Reg Series 12-80 1905.19) Producer appointment (402-J:14) 40 questions - 1-hour time limit Advertising (Reg 1905.06, .18) Live date: February 17, 2018 Termination of appointment (402- J:15)

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Producer regulation 2.0 New Hampshire Laws and 2.4 Group life insurance Regulations Pertaining to Life Acting without a license (402-J:3, Insurance and Annuities 43% Group eligibility (408:15) 13) Standard provisions (408:16) 2.1 Producer responsibilities Commissions (402-J:13) Conversion to individual policy Solicitation and sales presentations Conversion of funds by producer (408:16(VIII–X)) (Reg 301.01–.07) (402:53) Coverage during labor dispute Life and Health Insurance Guaranty Referrals (402:16-B) (408:16-b) Association (408-B:19(I)) Referrals (402:16-B) Buyer's guide and policy summary 3.0 New Hampshire Laws and (Reg 301.05) Regulations Pertaining to Controlled business (402:74) Accident and Health Insurance Guaranty association disclaimer 43% Fiduciary requirements (Reg (408-B:19(II–IV) 4301.01–4301.09) 3.1 Producer responsibilities in Illustrations (Reg 309.01–.12) License to transact business individual health insurance (402:12) Replacement (Reg 302.01–.09) Advertising (INS 2601–2604) Unfair claim settlement practices 2.2 Individual underwriting by Life and Health Insurance Guaranty (417:4(XV); Reg 1001.01–.11, Reg the insurer Association (408-B:19(I)) 1002.01–.20, Reg 1002.01-.21)

Insurable interest (408:2, 2-a) Outline of coverage (415-A:4; Reg Unfair insurance trade practices 1901.06) Unfair discrimination (408:11) Misrepresentation (402:46; 417:4(I, Guaranty association disclaimer II)) Medical examinations and lab tests (408-B:19(II–IV) including HIV (417:4(XIX); Reg Twisting (402:47; 417:4(I)) 1103.01, .02) Medical examinations and lab tests False information and advertising including HIV (417:4(XIX); INS 2.3 Individual life insurance (417:4(III)) 1103.01, .02) policy provisions Defamation (417:4(IV)) Unfair discrimination (415:15) Entire contract (408:9; Reg 401.04(a)(3)) Boycott, coercion and intimidation Replacement (INS 1901.07) (417:4(V)) Right to examine (free look) (Reg 3.2 Individual health insurance 401.04(f)) Illegal inducement (417:4(VII)) provisions

Payment of premiums (Reg Unfair discrimination (417:4(VIII)) Entire contract; changes 401.04(a)(1)) (415:6(I)(1)) Rebating (402:39–41; 417:4(IX)) Grace period (Reg 401.04(a)(2)) Time limit on certain defenses Examination of books and records (415:6(I)(2)) Reinstatement (Reg 401.04(d)) (400-A:37) Grace period (415:6(I)(3)) Incontestability (408:10; Reg Insurance fraud regulation (400- 401.04(a)(6,7)) A:36-b(II); 417:23; RL 638:20) Reinstatement (415:6(I)(4))

Misstatement of age or sex (Reg Consumer privacy regulation (Reg Claim procedures (415:6(I)(5–9)) 401.04(a)(8)) 3001–3006) Physical examinations and autopsy Exclusions (Reg 401.04(m)) 1.3 Federal regulation (415:6(I)(10))

Interest on life insurance benefits Fair Credit Reporting Act (15 USC Legal actions (415:6(I)(11)) (408:10-a) 1681–1681d) Change of beneficiary (415:6(I)(12)) Backdating of policies (Reg Fraud and false statements (18 USC 301.06(j)) Loss of time benefits (415:6(I)(13)) 1033, 1034)

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Refund upon cancellation Continuation of coverage under 3.7 Long-term care (LTC) policies (415:6(I)(14)) COBRA and New Hampshire specific (3600) rules (415:18(VII)) Right to examine (free look) (Reg Traditional LTC (3601) 401.04(f), 1901.06(a)(11)) Conversion privilege (415:18(VII)(a– b)) LTC Partnerships (3602) Renewability clause (Reg 1901.05) 3.5 Small employer group Outline of coverage (415-D:8) Military suspense provision (Reg medical plans 1901.05) Right to return (free look) (415-D:7) Definition of small employer (420- Change of occupation (415:6(II)(1)) G:2(XVI)) Benefit standards (415-D:3(V), 5)

Misstatement of age (415:6(II)(2)) Renewability of coverage (420-G:6) Continuation of coverage/conversion (415-D:6) Other insurance in this insurer Participation requirements (420-G:9) (415:6(II)(3)) 3.8 New Hampshire mandated Open enrollment and late enrollment provisions Insurance with other insurers (420-G:8)

Expense-incurred basis Prohibited underwriting practices (415:6(II)(4)) (420-G:4(I)(b), 5)

Other than expense-incurred basis 3.6 Medicare supplement policies New Hampshire Property (415:6(II)(5)) and Casualty Insurance Open enrollment (Reg 1905.10) Laws and Regulations Relation of earnings to insurance (415:6(II)(6)) Standards for marketing (Reg Series 12-81 1905.19) Unpaid premium (415:6(II)(7)) 40 questions - 1-hour time limit Advertising (Reg 1905.06, .18) Live Date: February 17, 2018 Cancellation; refusal to renew (415:6(II)(8)) Appropriateness of recommended purchase (Reg 1905.20) Conformity with state statutes (415:6(II)(9)) Guaranteed issue for eligible persons 1.0 Insurance Regulation 25% (Reg 1905.11) 3.3 New Hampshire 1.1 Licensing requirements (individual and Buyer's guide (Reg 1905.16(a)(6)) group) Process (402-J:5, 6) Outline of coverage (Reg Eligibility requirements 1905.16(d)) Types of licensees

Newborn children (415:22) Right to return (free look) (Reg Producer (402-J:2, 14) 1905.16(a)(5)) Adopted children (415:22-a) Producer with appointment (402- Replacement (Reg 1905.17, .22) J:14) Child enrollment; noncustodial parents (RL 161-H:2) Required disclosure provisions (Reg Business entity (402-J:6) 1905.16) Benefit offers Financial institutions (406-C:1–19) Permitted compensation (Reg Maternity coverage (415:6-d) 1905.15) Resident versus nonresident (402- J:8, 16) 3.4 Group health insurance Notice of change (Reg 1905.16(b)) Temporary (402-J:11) Part-time employees (415:18(I)(q)) Benefit standards (Reg 1905.07) Maintenance and duration Coordination of benefits (Reg Prohibited practices (Reg 1905.22) 1904.05–.07) Renewal (402-J:7(II–IV)) Medicare Select (Reg 1905.09) Cancellation or nonrenewal (415:18- Change of address (402-J:7(VI)) b)

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Reporting of actions (402-J:17) False information and advertising Record Retention (400-B) (417:4(III)) Assumed names (402-J:10) 2.2 Auto insurance Defamation (417:4(IV)) Continuing education requirements New Hampshire Motor Vehicle (Reg 1302.03, 1302.04, 1304.03, Boycott, coercion and intimidation Financial Responsibility Law RSA 402-J:7-a) (417:4(V)) Required limits of liability (RSA Disciplinary actions Illegal inducement (417:4(VII)) 259:61, 264.20)

Cease and desist order (417:12) Unfair discrimination (417:4(VIII)) New Hampshire Automobile Reinsurance Facility Plan (Reg 1405) Denial, suspension or revocation Rebating (402:39–41; 417:4(IX)) (402:49; 402-J:12) New Hampshire Commercial Auto Examination of books and records Insurance Plan Penalties and fines (400-A:15(III); (400-A:37) 402:42, 48; 402-J:12(IV); 417:10, Uninsured/underinsured motorist 13) Insurance fraud regulation (400- (RSA 264:15) A:36-b(II); 417:23; RL 638:20) 1.2 State regulation Definitions Consumer privacy regulation (Reg Commissioner's general duties and 3001–3006) Bodily injury powers (400-A:3, 15; 417:5, 14) 1.3 Federal regulation Required limits Company regulation Fair Credit Reporting Act (15 USC Cancellation/nonrenewal (417-A) Producer appointment (402-J:14) 1681–1681d) Grounds Termination of appointment (402- Fraud and false statements (18 USC J:15) 1033, 1034) Notice

Producer regulation 2.0 New Hampshire Laws and Notice of eligibility in Automobile Regulations Pertaining to Reinsurance Facility Plan (417- Acting without a license (402-J:3, Property and Casualty A:5(V)) 13) Insurance 75% Residency statement (417-A:3-b; Commissions (402-J:13) 1406.01) 2.1 New Hampshire laws, Conversion of funds by producer regulations and required Medical costs coverage (RSA (402:53) provisions 264:16)

Referrals (402:16-B) New Hampshire Valued Policy Law After-market parts regulation (407- (407:11) D) Controlled business (402:74) New Hampshire Insurance Guaranty Coverage Deductible Waiver (417- Fiduciary requirements (Reg Association (404-B) A:11) 4301.01–4301.09) Standard fire policy (407:1–2-a, 22) 2.3 New Hampshire Workers License to transact business Compensation Law (RSA Ch 281- Cancellation and nonrenewal (417-B; (402:12) A) 417-C:1–4, 6) Unfair claim settlement practices Types of laws (417:4(XV); Reg 1001.01–.11, Reg Binders (407:6) 1002.01–.20, Reg 1002.01-.21) Monopolistic versus competitive Concealment, misrepresentation or Unfair insurance trade practices fraud (407:22; RSA 638.20) Compulsory versus elective

Misrepresentation (402:46; 417:4(I, Claim settlement time limits Exclusive remedy (RSA 281-A:8) II)) (407:12, 12-a; Reg 1002.05) Employment covered (required, Twisting (402:47; 417:4(I)) Federal Terrorism Insurance Program voluntary) (RSA 281-A:2(VI,VIII), 3, (15 USC 6701; Public Law 107–297, 5, 6, 18, 18-a) 109–144, 110–160)

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Covered injuries (RSA 281-A:2(XI), 1.4 Claim settlement laws and Notice 12, 14) regulations (407:12–15; 417:4(XV); Reg 1002.01–.20) Notice of eligibility in Automobile Occupational disease (RSA 281- Reinsurance Facility Plan (417- A:2(XIII), 16) 1.5 Federal regulation A:5(V))

Benefits provided (RSA 281-A:23– Fraud and false statements (18 USC Residency statement (417-A:3-b) 23-b, 25–37) 1033, 1034) Medical costs coverage (RL 264:16) Subsequent injury fund (RSA 281- 2.0 New Hampshire Laws and A:55) Regulations Pertaining to After-market parts regulation (407- Property and Casualty D) Employee classification Insurance 75%

2.1 New Hampshire laws, regulations and required provisions Producer's Property Insurance New Hampshire Adjuster's New Hampshire Valued Policy Law Property and Casualty Series 12-84 (407:11) Insurance Laws and 100 questions - 2-hour time limit Regulations New Hampshire Insurance Guaranty Live Date: February 17, 2018 Association (404-B) Series 12-83 Standard fire policy (407:1–2-a, 22) 40 questions - 1-hour time limit 1.0 Insurance Regulation 9% Live date: February 17, 2018 Cancellation and nonrenewal (417-B; 417-C:1–4, 6) 1.1 Licensing

1.0 Insurance Regulation 25% Concealment, misrepresentation or Process (402-J:5, 6) fraud (407:22; RL 638:20) 1.1 Licensing requirements Types of licensees Federal Terrorism Insurance Program Qualifications (402-B:3) (15 USC 6701; Public Law 107–297, Producer (402-J:2, 14) 109–144, 110–160) Process (402-B:3, 4) Producer with appointment (402- 2.2 Auto insurance J:14) Licensing exemptions (402-B:2) New Hampshire Motor Vehicle Business entity (402-J:6) License display (402-B:9) Financial Responsibility Law Financial institutions (406-C:1–19) 1.2 Maintenance and duration Required limits of liability (RL 259:61, 264:20) Resident versus nonresident (402- Renewal (402-B:10-a) J:8, 16) New Hampshire Automobile Records (400-A:37(II)) Reinsurance Facility Plan (Reg 1405) Temporary (402-J:11)

Continuing education requirements New Hampshire Commercial Auto Maintenance and duration (402-B:5-a; Reg 1302.04, RSA 402- Insurance Plan J:7-a) Renewal (402-J:7(II–IV)) Uninsured/underinsured motorist (RL 1.3 Disciplinary actions 264:15) Change of address (402-J:7(VI))

Cease and desist order (417:12) Definitions Reporting of actions (402-J:17)

Suspension or revocation (402-B:12) Bodily injury Assumed names (402-J:10)

Penalties and fines (402-B:12, 13; Required limits Continuing education requirements 417:13) (Reg 1302.03, 1302.04, 1304.03, Cancellation/nonrenewal (417-A) RSA 402-J:7-a)

Grounds Disciplinary actions

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Cease and desist order (417:12) Rebating (402:39–41; 417:4(IX)) Fraternal benefit societies

Denial, suspension or revocation Examination of books and records Reciprocals (402:49; 402-J:12) (400-A:37) Lloyd's associations Penalties and fines (400-A:15(III); Insurance fraud regulation (400- 402:42, 48; 402-J:12(IV); 417:10, A:36-b(II); 417:23; RL 638:20) Risk retention groups 13) Consumer privacy regulation (Reg Surplus lines 1.2 State regulation 3001–3006) Private versus government insurers Commissioner's general duties and 1.3 Federal regulation powers (400-A:3, 15; 417:5, 14) Authorized versus unauthorized Fair Credit Reporting Act (15 USC insurers Company regulation 1681–1681d) Domestic, foreign and alien insurers Producer appointment (402-J:14) Fraud and false statements (18 USC 1033, 1034) Financial status (independent rating Termination of appointment (402- services) J:15) 2.0 General Insurance 12% Marketing (distribution) systems Producer regulation 2.1 Concepts 2.3 Producers and general rules of agency Acting without a license (402-J:3, Risk management key terms 13) Insurer as principal Risk Commissions (402-J:13) Producer/insurer relationship Exposure Conversion of funds by producer Authority and powers of producers (402:53) Hazard

2.4 Contracts Referrals (402:16-B) Peril

Elements of a legal contract Controlled business (402:74) Loss

Offer and acceptance Fiduciary requirements (Reg Methods of handling risk 4301.01–4301.09) Consideration Avoidance License to transact business Competent parties (402:12) Retention

Legal purpose Unfair claim settlement practices Sharing (417:4(XV); Reg 1001.01–.11, Reg Distinct characteristics of an 1002.01–.20, Reg 1002.01-.21) Reduction insurance contract Unfair insurance trade practices Transfer Contract of adhesion Misrepresentation (402:46; 417:4(I, Elements of insurable risks II)) Aleatory contract Adverse selection Twisting (402:47; 417:4(I)) Personal contract Law of large numbers False information and advertising Unilateral contract (417:4(III)) Reinsurance Conditional contract Defamation (417:4(IV)) 2.2 Insurers Legal interpretations affecting Boycott, coercion and intimidation Types of insurers contracts (417:4(V)) Stock companies Ambiguities in a contract of adhesion Illegal inducement (417:4(VII)) Mutual companies Reasonable expectations Unfair discrimination (417:4(VIII))

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Indemnity Functional replacement cost Liberalization

Utmost good faith Market value Subrogation

Representations/misrepresentations Agreed value Salvage

Warranties Stated amount Claim settlement options

Concealment 3.2 Policy structure Third-party provisions

Fraud Declarations Standard mortgage clause

Waiver and estoppel Definitions Loss payable clause

3.0 Property Insurance Basics Insuring agreement or clause No benefit to the bailee 21% Additional/supplementary coverage 3.4 New Hampshire laws, regulations and required 3.1 Principles and concepts Conditions provisions Insurable interest Exclusions New Hampshire Valued Policy Law (407:11) Underwriting Endorsements New Hampshire Insurance Guaranty Function 3.3 Common policy provisions Association (404-B) Loss ratio Insureds — named, first named, Standard fire policy (407:1–2-a, 22) additional Rates Cancellation and nonrenewal (417-B; Policy period Types 417-C:1–4, 6)

Policy territory Loss costs Binders (407:6)

Cancellation and nonrenewal Components Concealment, misrepresentation or fraud (407:22; RL 638:20) Deductibles Hazards Claim settlement time limits Other insurance Physical (407:12, 12-a; Reg 1002.05)

Nonconcurrency Moral Federal Terrorism Insurance Program (15 USC 6701; Public Law 107–297, Primary and excess Morale 109–144, 110–160)

Pro rata Causes of loss (perils) Record Retention (400-B)

Property limits Named perils versus special (open) Certificate of Insurance House Bill perils 419 eff 1/1/2012 Restoration/nonreduction of limits Direct loss 4.0 Dwelling ('02) Policy 9% Coinsurance

Consequential or indirect loss 4.1 Characteristics and purpose Vacancy or unoccupancy

Blanket versus specific insurance 4.2 Coverage forms — Perils Named insured provisions insured against Basic types of construction Duties after loss Basic Loss valuation Assignment Broad Actual cash value Abandonment Special Replacement cost Insurer provisions 4.3 Property coverages

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Coverage A — Dwelling Limited fungi, wet or dry rot, or Selected endorsements coverage bacteria coverage (HO 04 26, HO 04 Coverage B — Other structures 27) Ordinance or law (CP 04 05)

Coverage C — Personal property Permitted incidental occupancies (HO Spoilage coverage (CP 04 40) 04 42) Coverage D — Fair rental value Peak season limit of insurance (CP Earthquake (HO 04 54) 12 30) Coverage E — Additional living expense Scheduled personal property (HO 04 Value reporting form (CP 13 10) 61) Other coverages 6.3 Commercial inland marine Personal property replacement cost 4.4 General exclusions (HO 04 90) Nationwide marine definition

4.5 Conditions Home day care (HO 04 97) Commercial inland marine conditions form 4.6 Selected endorsements Identity Theft Inland marine coverage forms Special provisions — New Hampshire 6.0 Commercial Package Policy (DP 01 28) (CPP) 14% Accounts receivable

Automatic increase in insurance (DP Bailee's customer 6.1 Components of a commercial 04 11) policy Commercial articles Dwelling under construction (DP 11 Common policy declarations 43) Contractors equipment floater

Common policy conditions 5.0 Homeowners ('11) Policy Electronic data processing 19% Interline endorsements Equipment dealers

5.1 Coverage forms One or more coverage parts Installation floater

HO-2 through HO-6 6.2 Commercial property ('07) Jewelers block

5.2 Definitions Commercial property conditions form Signs

5.3 Section I — Property Coverage forms Valuable papers and records coverages Building and personal property Transportation coverages Coverage A — Dwelling Condominium association Common carrier cargo liability Coverage B — Other structures Condominium commercial unit- Motor truck cargo forms Coverage C — Personal property owners Transit coverage forms Coverage D — Loss of use Builders risk 6.4 Equipment breakdown ('11) Additional coverages Business income Equipment breakdown protection 5.4 Perils insured against Legal liability coverage form (EB 00 20)

5.5 Exclusions Extra expense Selected endorsement

5.6 Conditions Causes of loss forms Actual cash value (EB 99 59)

5.7 Selected endorsements Basic 6.5 Farm coverage

Special provisions — New Broad Farm property coverage form ('03) Hampshire (HO 01 28) Special Coverage A — Dwellings

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Coverage B — Other private 7.4 Selected endorsements structures Protective safeguards (BP 04 30) 1.0 Insurance Regulation 8% Coverage C — Household personal property Utility services — direct damage 1.1 Licensing (BP 04 56) Coverage D — Loss of use Process (402-J:5, 6) Utility services — time element (BP Coverage E — Scheduled farm 04 57) Types of licensees personal property 8.0 Other Coverages and Producer (402-J:2, 14) Coverage F — Unscheduled farm Options 5% personal property Producer with appointment (402- 8.1 Aviation insurance J:14) Coverage G — Other farm structures Aircraft hull Business entity (402-J:6)

Livestock coverage form 8.2 Ocean marine insurance Financial institutions (406-C:1–19)

Mobile agriculture machinery and Major coverages Resident versus nonresident (402- equipment coverage form J:8, 16) Hull insurance Causes of loss (basic, broad and Temporary (402-J:11) special) Cargo insurance Maintenance and duration Exclusions Freight insurance Renewal (402-J:7(II–IV)) Additional coverages 8.3 National Flood Insurance Program Change of address (402-J:7(VI)) Limits of insurance "Write your own" versus government Reporting of actions (402-J:17) Conditions Eligibility Assumed names (402-J:10) Definitions Coverage Continuing education requirements 7.0 Businessowners ('10) (Reg 1302.03, 1302.04, 1304.03, Policy 11% Limits RSA 402-J:7-a)

7.1 Characteristics and purpose Deductibles Disciplinary actions

7.2 Businessowners Section I — 8.4 Other policies Cease and desist order (417:12) Property Boatowners Denial, suspension or revocation Coverage (402:49; 402-J:12) Difference in conditions Exclusions Penalties and fines (400-A:15(III); 8.5 Residual markets 402:42, 48; 402-J:12(IV); 417:10, Limits 13) Joint underwriting or joint Deductibles reinsurance associations (412:26) 1.2 State regulation

Loss conditions Commissioner's general duties and powers (400-A:3, 15; 417:5, 14) General conditions Company regulation Optional coverages Producer's Casualty Insurance Producer appointment (402-J:14) Definitions Series 12-85 Termination of appointment (402- 7.3 Businessowners Section III 100 questions - 2-hour time limit J:15) — Common Policy Conditions Live date: February 17, 2018 Producer regulation

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Acting without a license (402-J:3, 2.1 Concepts 2.3 Producers and general rules 13) of agency Risk management key terms Commissions (402-J:13) Insurer as principal Risk Conversion of funds by producer Producer/insurer relationship (402:53) Exposure Authority and powers of producers Referrals (402:16-B) Hazard 2.4 Contracts Controlled business (402:74) Peril Elements of a legal contract Fiduciary requirements (Reg Loss 4301.01–4301.09) Offer and acceptance Methods of handling risk License to transact business Consideration (402:12) Avoidance Competent parties Unfair claim settlement practices Retention (417:4(XV); Reg 1001.01–.11, Reg Legal purpose 1002.01–.20, Reg 1002.01-.21) Sharing Distinct characteristics of an Unfair insurance trade practices Reduction insurance contract

Misrepresentation (402:46; 417:4(I, Transfer Contract of adhesion II)) Elements of insurable risks Aleatory contract Twisting (402:47; 417:4(I)) Adverse selection Personal contract False information and advertising (417:4(III)) Law of large numbers Unilateral contract

Defamation (417:4(IV)) Reinsurance Conditional contract

Boycott, coercion and intimidation 2.2 Insurers Legal interpretations affecting (417:4(V)) contracts Types of insurers Illegal inducement (417:4(VII)) Ambiguities in a contract of adhesion Stock companies Unfair discrimination (417:4(VIII)) Reasonable expectations Mutual companies Rebating (402:39–41; 417:4(IX)) Indemnity Fraternal benefit societies Examination of books and records Utmost good faith (400-A:37) Reciprocals Representations/misrepresentations Insurance fraud regulation (400- Lloyd's associations A:36-b(II); 417:23; RL 638:20) Warranties Risk retention groups Consumer privacy regulation (Reg Concealment 3001–3006) Surplus lines Fraud 1.3 Federal regulation Private versus government insurers Waiver and estoppel Fair Credit Reporting Act (15 USC Authorized versus unauthorized 1681–1681d) insurers 3.0 Casualty Insurance Basics 17% Fraud and false statements (18 USC Domestic, foreign and alien insurers 1033, 1034) 3.1 Principles and concepts Financial status (independent rating services) 2.0 General Insurance 8% Insurable interest

Marketing (distribution) systems

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Underwriting Policy territory Federal Terrorism Insurance Program (15 USC 6701; Public Law 107–297, Function Cancellation and nonrenewal 109–144, 110–160)

Loss ratio Deductibles Certificate of Insurance House Bill 419 eff 1/1/2012 Rates Other insurance 4.0 Homeowners ('11) Policy Types Nonconcurrency 15%

Loss costs Primary and excess 4.1 Coverage forms

Components Pro rata HO-2 through HO-6

Hazards Contribution by equal shares 4.2 Definitions

Physical Limits of liability 4.3 Section II — Liability coverages Moral Per occurrence (accident)

Coverage E — Personal liability Morale Per person

Coverage F — Medical payments to Negligence Aggregate — general versus products others — completed operations Elements of a negligent act Additional coverages Split Defenses against negligence 4.4 Exclusions Combined single Damages 4.5 Conditions Named insured provisions Compensatory — special versus 4.6 Selected endorsements general Duties after loss

Special provisions — New Punitive Assignment Hampshire (HO 01 28) Absolute liability Insurer provisions Permitted incidental occupancies (HO 04 42) Strict liability Liberalization

Limited fungi, wet or dry rot, or Vicarious liability Subrogation bacteria coverage (HO 04 26, HO 04 3.2 Policy structure Duty to defend 27)

Declarations 3.4 New Hampshire laws, Home day care (HO 04 97) regulations and required Business pursuits (HO 24 71) Definitions provisions

Watercraft (HO 24 75) Insuring agreement or clause New Hampshire Insurance Guaranty Association (404-B) Additional/supplementary coverage Personal injury (HO 24 82) Cancellation and nonrenewal (417-B; Conditions 417-C) 5.0 Auto Insurance 17%

Exclusions Binders (407:6) 5.1 Laws

Endorsements Concealment, misrepresentation or New Hampshire Motor Vehicle fraud (407:22; RL 638:20) Financial Responsibility Law 3.3 Common policy provisions Claim settlement time limits Required limits of liability (RL Insureds — named, first named, (407:12, 12-a; Reg 1002.05) 259:61, 264:20) additional New Hampshire Automobile Policy period Reinsurance Facility Plan (Reg 1405)

NEW HAMPSHIRE INSURA NCE DEPARTMENT

New Hampshire Commercial Auto Selected endorsements 6.0 Commercial Package Policy Insurance Plan (CPP) 10% Amendment of policy provisions — Uninsured/underinsured motorist (RL New Hampshire (PP 01 76) 6.1 Components of a commercial 264:15) policy Towing and labor costs (PP 03 03) Definitions Common policy declarations Extended non-owned coverage — Bodily injury vehicles furnished or available for Common policy conditions regular use (PP 03 06) Required limits Interline endorsements Miscellaneous type vehicle — New Cancellation/nonrenewal (417-A) Hampshire (PP 13 32) One or more coverage parts

Grounds Joint ownership coverage — New 6.2 Commercial general liability Hampshire (PP 13 34) ('07) Notice 5.3 Commercial auto ('10) Commercial general liability coverage Notice of eligibility in Automobile forms Reinsurance Facility Plan (417- Commercial auto coverage forms A:5(V)) Bodily injury and property damage Business auto liability Residency statement (417-A:3-b; 1406.01) Garage Personal and advertising injury liability Medical costs coverage (RL 264:16) Business auto physical damage Medical payments After-market parts regulation (407- Coverage form sections D) Supplementary payments Covered autos 5.2 Personal ('05) auto policy Who is an insured Liability coverage Definitions Limits of liability Garagekeepers coverage Liability coverage Conditions Physical damage coverage Bodily injury and property damage Definitions Exclusions Supplementary payments Exclusions Conditions Exclusions Occurrence versus claims-made Definitions Medical payments Claims-made features Selected endorsements Uninsured motorist / underinsured Trigger motorist coverage Lessor — additional insured and loss payee (CA 20 01) Retroactive date Coverage for damage to your auto Mobile equipment (CA 20 15) Extended reporting periods — basic Collision versus supplemental Auto medical payments coverage Other than collision (CA 99 03) Claim information

Deductibles Drive other car coverage (CA 99 10) Premises and operations

Transportation expense Hired autos specified as covered Products and completed operations autos you own (CA 99 16) Exclusions Insured contract Individual named insured (CA 99 17) Duties after an accident or loss Pollution liability Pollution liability — broadened General provisions coverage (CA 99 48; CA 99 55)

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Pollution liability coverage form (CG Definitions Occupational disease (RL 281- 00 39) A:2(XIII), 16) Conditions Pollution liability limited coverage Benefits provided (RL 281-A:23–23- form (CG 00 40) Exclusions b, 25–37)

Pollution liability coverage extension Limits Subsequent injury fund (RL 281- endorsement (CG 04 22) A:55) Additional coverages 6.3 Commercial crime ('06) Federal workers' compensation laws 7.0 Businessowners ('10) General definitions Policy 10% Federal Employer Liability Act (FELA) (45 USC 51–60) Burglary 7.1 Characteristics and purpose U.S. Longshore and Harbor Workers' Theft 7.2 Businessowners Section II — Compensation Act (33 USC 904) Liability Robbery The Jones Act (46 USC 688) Coverages Crime coverage forms 8.2 Workers compensation and Exclusions employers liability insurance Commercial crime coverage forms policy (discovery/loss sustained) Who is an insured General section Government crime coverage forms Limits of insurance (discovery/loss sustained) Part One — Workers compensation General conditions insurance Coverages Definitions Part Two — Employers liability Employee theft insurance 7.3 Businessowners Section III Forgery or alteration — Common Policy Conditions Part Three — Other states insurance

Inside the premises — theft of 7.4 Selected endorsements Part Four — Your duties if injury money and securities occurs Hired auto and non-owned auto Inside the premises — robbery or liability (BP 04 04) Part Five — Premium safe burglary of other property Part Six — Conditions 8.0 Workers Compensation Outside the premises Insurance 10% Selected endorsement Computer fraud 8.1 Workers compensation law Voluntary compensation Funds transfer fraud Types of laws 8.3 Premium computation Money orders and counterfeit money Monopolistic versus competitive Job classification — payroll and Other crime coverage rates Compulsory versus elective Extortion — commercial entities Experience modification factor (CR 04 03) New Hampshire Workers' Compensation Law (RL Ch 281-A) Premium discounts 6.4 Farm Coverage Exclusive remedy (RL 281-A:8) 8.4 Other source of coverages Farm liability coverage form ('06) Employment covered (required, Assigned risk plan (404-C:1–13) Coverage H — Bodily injury and voluntary) (RL 281-A:2(VI,VIII), 3, property damage liability 5, 6, 18, 18-a) Self-insured employers and employer groups (404-C:5-a; RL 281-A:5-a–5- Coverage I — Personal advertising Covered injuries (RL 281-A:2(XI), c) injury liability 12, 14)

Coverage J — Medical payments

NEW HAMPSHIRE INSURA NCE DEPARTMENT

9.0 Other Coverages and Commissioner's general duties and Options 5% powers (400-A:3, 15; 417:5, 14) Producer's Personal Lines Company regulation 9.1 Umbrella/excess liability Insurance policies Series 12-86 Producer appointment (402-J:14) Personal (DL 98 01) 100 questions - 2-hour time limit Termination of appointment (402- J:15) Commercial (CU 00 01) Live Date: February 17, 2018

Producer regulation 9.2 Specialty liability insurance

Acting without a license (402-J:3, Errors and omissions 1.0 Insurance Regulation 11% 13) Professional liability Commissions (402-J:13) 1.1 Licensing Directors and officers liability Conversion of funds by producer Process (402-J:5, 6) (402:53) Fiduciary liability Types of licensees Referral (402:16-B) Liquor liability Producer (402-J:2, 14) Controlled business (402:74) Employment practices liability Producer with appointment (402- Fiduciary requirements (Reg Cyber security J:14) 4301.01–4301.09)

Identity theft Business entity (402-J:6) License to transact business (402:12) 9.3 Surplus lines Financial institutions (406-C:1–19)

Unfair claim settlement practices Definitions and markets Resident versus nonresident (402- (417:4(XV); Reg 1001.01–.11, Reg J:8, 16) Licensing requirements 1002.01–.20, Reg 1002.01-.21) Temporary (402-J:11) 9.4 Surety bonds Unfair insurance trade practices Maintenance and duration Principal, obligee, surety Misrepresentation (402:46; 417:4(I, II)) Renewal (402-J:7(II–IV)) Contract bonds Twisting (402:47; 417:4(I)) Change of address (402-J:7(VI)) License and permit bonds False information and advertising Reporting of actions (402-J:17) Judicial bonds (417:4(III)) Assumed names (402-J:10) 9.5 Aviation insurance Defamation (417:4(IV)) Continuing education requirements Boycott, coercion and intimidation Aircraft liability (Reg 1302.03, 1302.04, 1304.03, (417:4(V)) RSA 402-J:7-a) 9.6 Ocean marine insurance Illegal inducement (417:4(VII)) Disciplinary actions Protection and indemnity Unfair discrimination (417:4(VIII)) Cease and desist order (417:12) 9.7 Other policies Rebating (402:39–41; 417:4(IX)) Denial, suspension or revocation Boatowners (402:49; 402-J:12) Examination of books and records (400-A:37) 9.8 Residual markets Penalties and fines (400-A:15(III); 402:42, 48; 402-J:12(IV); 417:10, Insurance fraud regulation (400- Joint underwriting or joint 13) reinsurance associations (412:26) A:36-b(II); 417:23; RL 638:20) 1.2 State regulation Consumer privacy regulation (Reg 3001–3006)

NEW HAMPSHIRE INSURA NCE DEPARTMENT

1.3 Federal regulation Private versus government insurers Fraud

Fair Credit Reporting Act (15 USC Authorized versus unauthorized Waiver and estoppel 1681–1681d) insurers 3.0 Property and Casualty Fraud and false statements (18 USC Domestic, foreign and alien insurers Insurance Basics 17% 1033, 1034) Financial status (independent rating 3.1 Principles and concepts 2.0 General Insurance 11% services) Insurable interest 2.1 Concepts Marketing (distribution) systems Underwriting Risk management key terms 2.3 Producers and general rules of agency Function Risk Insurer as principal Loss ratio Exposure Producer/insurer relationship Rates Hazard Authority and powers of producers Types Peril 2.4 Contracts Loss costs Loss Elements of a legal contract Components Methods of handling risk Offer and acceptance Hazards Avoidance Consideration Physical Retention Competent parties Moral Sharing Legal purpose Morale Reduction Distinct characteristics of an Negligence Transfer insurance contract Elements of a negligent act Elements of insurable risks Contract of adhesion Defenses against negligence Adverse selection Aleatory contract Damages Law of large numbers Personal contract Compensatory — special versus Unilateral contract Reinsurance general

Conditional contract 2.2 Insurers Punitive

Legal interpretations affecting Types of insurers Absolute liability contracts Stock companies Strict liability Ambiguities in a contract of adhesion Mutual companies Vicarious liability Reasonable expectations Fraternal benefit societies Causes of loss (perils) Indemnity Reciprocals Named perils versus special (open) Utmost good faith perils Lloyd's associations Representations/misrepresentations Direct loss Risk retention groups Warranties Consequential or indirect loss Surplus lines Concealment Blanket versus specific insurance

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Basic types of construction Restoration/nonreduction of limits 4.2 Coverage forms — Perils insured against Loss valuation Coinsurance Basic Actual cash value Vacancy or unoccupancy Broad Replacement cost Named insured provisions Special Functional replacement cost Duties after loss 4.3 Property coverages Market value Assignment Coverage A — Dwelling Agreed value Abandonment Coverage B — Other structures Stated amount Insurer provisions Coverage C — Personal property 3.2 Policy structure Liberalization Coverage D — Fair rental value Declarations Subrogation Coverage E — Additional living Definitions Salvage expense

Insuring agreement or clause Claim settlement options Other coverages

Additional/supplementary coverage Duty to defend 4.4 General exclusions

Conditions Third-party provisions 4.5 Conditions

Exclusions Standard mortgage clause 4.6 Selected endorsements

Endorsements Loss payable clause Special provisions — New Hampshire (DP 01 28) 3.3 Common policy provisions No benefit to the bailee Automatic increase in insurance (DP Insureds — named, first named, 3.4 New Hampshire laws, 04 11) additional regulations and required provisions Dwelling under construction (DP 11 Policy period 43) New Hampshire Valued Policy Law Policy territory (407:11) 5.0 Homeowners ('11) Policy 22% Cancellation and nonrenewal New Hampshire Insurance Guaranty Association (404-B) 5.1 Coverage forms Deductibles Standard fire policy (407:1–2-a, 22) HO-2 through HO-6 Other insurance Cancellation and nonrenewal (417-B) 5.2 Definitions Nonconcurrency Binders (407:6) 5.3 Section I — Property Primary and excess coverages Concealment, misrepresentation or Pro rata fraud (407:22; RL 638:20) Coverage A — Dwelling

Limits of liability Claim settlement time limits Coverage B — Other structures (407:12, 12-a; Reg 1002.05) Per occurrence (accident) Coverage C — Personal property Record Retention (400-B) Per person Coverage D — Loss of use 4.0 Dwelling ('02) Policy 10% Split Additional coverages 4.1 Characteristics and purpose Combined single

NEW HAMPSHIRE INSURA NCE DEPARTMENT

5.4 Section II — Liability Definitions Amendment of policy provisions — coverages New Hampshire (PP 01 76) Bodily injury Coverage E — Personal liability Towing and labor costs (PP 03 03) Required limits Coverage F — Medical payments to Extended non-owned coverage — others Cancellation/nonrenewal (417-A) vehicles furnished or available for regular use (PP 03 06) Additional coverages Grounds Miscellaneous type vehicle — New 5.5 Perils insured against Notice Hampshire (PP 13 32)

5.6 Exclusions Notice of eligibility in Automobile Joint ownership coverage — New Reinsurance Facility Plan (417- Hampshire (PP 13 34) 5.7 Conditions A:5(V)) 7.0 Other Coverages and 5.8 Selected endorsements Residency statement (417-A:3-b; Options 7% 1406.01) Special provisions — New Hampshire 7.1 Umbrella/excess liability (HO 01 28) Medical costs coverage (RL 264:16) policies

Limited fungi, wet or dry rot, or After-market parts regulation (407- Personal (DL 98 01) bacteria coverage (HO 04 26, HO 04 D) 27)) 7.2 National Flood Insurance Coverage Deductible Waiver (417- Program Permitted incidental occupancies (HO A:11) 04 42) "Write your own" versus government 6.2 Personal ('05) auto policy Earthquake (HO 04 54) Eligibility Definitions Scheduled personal property (HO 04 Coverage 61) Liability coverage Limits Personal property replacement cost Bodily injury and property damage (HO 04 90) Deductibles Supplementary payments Home day care (HO 04 97) 7.3 Other policies Exclusions Business pursuits (HO 24 71) Boatowners Medical payments Watercraft (HO 24 75)

Uninsured motorist / underinsured Personal injury (HO 24 82) motorist coverage

Worker's Compensation Coverage for damage to your auto

Collision 6.0 Auto Insurance 22% Producer's Credit Insurance

Other than collision 6.1 Laws Series 12-87 Deductibles New Hampshire Motor Vehicle 60 questions - 1-hour time limit Financial Responsibility Law Transportation expense Live Date: February 17, 2018

Required limits of liability (RL Exclusions 259:61, 264:20) Duties after an accident or loss New Hampshire Automobile 1.0 Insurance Regulation 10% Reinsurance Facility Plan (Reg 1405) General provisions 1.1 Licensing Uninsured/underinsured motorist (RL Selected endorsements 264:15) Process (402-J:5, 6)

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Types of licensees Referrals (402:16-B) Hazard

Producer (402-J:2, 14) Controlled business (402:74) Peril

Producer with appointment (402- Fiduciary requirements (Reg Loss J:14) 4301.01–4301.09) Methods of handling risk Business entity (402-J:6) License to transact business (402:12) Avoidance Financial institutions (406-C:1–19) Unfair claim settlement practices Retention Resident versus nonresident (402- (417:4(XV); Reg 1001.01–.11, Reg J:8, 16) 1002.01–.20, Reg 1002.01-.21) Sharing

Temporary (402-J:11) Unfair insurance trade practices Reduction

Maintenance and duration Misrepresentation (402:46; 417:4(I, Transfer II)) Renewal (402-J:7(II–IV)) Elements of insurable risks Twisting (402:47; 417:4(I)) Change of address (402-J:7(VI)) Adverse selection False information and advertising Reporting of actions (402-J:17) (417:4(III)) Law of large numbers

Assumed names (402-J:10) Defamation (417:4(IV)) Reinsurance

Continuing education requirements Boycott, coercion and intimidation 2.2 Insurers (Reg 1302.03, 1302.04, 1304.03, (417:4(V)) RSA 402-J:7-a) Types of insurers Illegal inducement (417:4(VII)) Disciplinary actions Stock companies Unfair discrimination (417:4(VIII)) Cease and desist order (417:12) Mutual companies Rebating (402:39–41; 417:4(IX)) Denial, suspension or revocation Fraternal benefit societies (402:49; 402-J:12) Examination of books and records (400-A:37) Reciprocals Penalties and fines (400-A:15(III); 402:42, 48; 402-J:12(IV); 417:10, Insurance fraud regulation (400- Lloyd's associations 13) A:36-b(II); 417:23; RL 638:20) Risk retention groups 1.2 State regulation Consumer privacy regulation (Reg 3001–3006) Surplus lines Commissioner's general duties and powers (400-A:3, 15; 417:5, 14) 1.3 Federal regulation Private versus government insurers

Company regulation Fair Credit Reporting Act (15 USC Authorized versus unauthorized 1681–1681d) insurers Producer appointment (402-J:14) Fraud and false statements (18 USC Domestic, foreign and alien insurers Termination of appointment (402- 1033, 1034) J:15) Financial status (independent rating services) 2.0 General Insurance 9% Producer regulation Marketing (distribution) systems 2.1 Concepts Acting without a license (402-J:3, 13) 2.3 Producers and general rules Risk management key terms of agency Commissions (402-J:13) Risk Insurer as principal Conversion of funds by producer Exposure (402:53) Producer/insurer relationship

NEW HAMPSHIRE INSURA NCE DEPARTMENT

Authority and powers of producers Advantages for debtors and for Payment of excess benefits creditors 2.4 Contracts 3.3 Regulation Markets Elements of a legal contract New Hampshire regulation Banks and savings and loan Offer and acceptance associations Approval of policy forms (408-A:7)

Consideration Credit unions Amounts to be insured (408-A:4)

Competent parties Finance companies Term of insurance (408-A:5)

Legal purpose Credit card companies Premium rates (408-A:8(I); Reg 1201.19) Distinct characteristics of an Automobile dealers and insurance contract manufacturers Premium refunds (408-A:8(II); Reg 1201.05) Contract of adhesion Retailers Solicitation (408-A:11; 408-B:19(1); Aleatory contract Types of credit covered — closed-end Reg. 1201.04(b)) versus open-end Personal contract Evidence of coverage (408-A:6) 3.2 Coverage characteristics Unilateral contract Termination of group policy (Reg Group versus individual coverage 1201.04(e)) Conditional contract Underwriting considerations Claims processing (408-A:10) Legal interpretations affecting contracts Eligibility of groups Prohibited transactions (417:4(XVI); Reg 1201.15) Ambiguities in a contract of adhesion Underwriting of the debtor/insured (group and individual) Federal regulation Reasonable expectations Evidence of insurability Consumer Credit Protection Act Indemnity (Truth-in-Lending Act) Premiums Utmost good faith 4.0 Types of Consumer Credit Basis and payment of premiums Insurance 41% Representations/misrepresentations Single premium versus monthly 4.1 Credit life insurance Warranties outstanding balance Eligibility of the individual insured Concealment Group policy general provisions Contributory versus non-contributory Fraud Right to examine (free look) Gross coverage versus net payoff Waiver and estoppel Grace period (408:16(I); coverage 415:18(I)(p)) 3.0 Consumer Credit Insurance Types of insurance coverages Basics 40% Incontestability (408:10; 408:16(II); 415:18(I)(r)) Decreasing term 3.1 Nature of consumer credit Entire contract (408:9; 408:16(III); insurance Level term 415:18(I)(a)) Parties involved Monthly outstanding balance Conditions to require evidence of insurability (408:16(IV); 408-A:5) Debtor/insured Joint credit life

Certificate of insurance (408-A:6) Creditor/beneficiary Truncated life

Benefit payments Insurer Suicide clause

Effect on insured's debt

NEW HAMPSHIRE INSURA NCE DEPARTMENT

4.2 Credit disability insurance Eligibility

Eligibility of the individual insured Insured event

Qualifying for benefits Benefit conditions

Sickness or injury Mortgage guaranty

Definition of disability — own occupation versus any occupation

Total and permanent

Elimination period

Benefit period

Benefit amount

Special types of coverage

Retroactive

Critical period

Common exclusions

Intentionally self-inflicted injury

Normal pregnancy

4.3 Credit involuntary unemployment insurance

Eligibility of the individual insured

Qualifying for benefits

Definition of involuntary unemployment

Elimination period

Retroactive coverage

Benefit period

Benefit amount

Excluded forms of unemployment

4.4 Other credit insurance

Credit property

Eligibility Insured event

Benefit conditions

Guaranteed automobile protection (GAP)

Exam Registration Form New Hampshire Insurance Examinations

To conveniently register online, please go to http://www.prometric.com/newhampshire/insurance.

Print or type clearly and neatly. Incomplete or illegible forms will not be processed.

Last Name First Name Middle Name

Residence Address (Your address of legal residence is required) Date of Birth

City State ZIP Code Daytime Phone Number (including area code) ( ) Employer (insurance company, if known) Evening Phone Number (including area code) ( ) E-mail address (applications without an email address may experience delays) Fax Number (including area code) ( )

Exam Series Exam Title Total Fee 12-61 Producer's Life Insurance $50 $ 12-62 Producer's Accident and Health Insurance $50 $ 12-63 Producer's Life, Accident and Health Insurance $65 $ 12-64 Producer's Property and Casualty Insurance $65 $ 12-72 Producer's Title Insurance $50 $ 12-73 Public Adjuster $50 $ 12-75 Adjuster's Property and Casualty Insurance $65 $ 12-76 Adjuster's Workers' Compensation Insurance $50 $ 12-78 New Hampshire Life Insurance Laws and Regulations $50 $ 12-79 New Hampshire Accident and Health Insurance Laws and Regulations $50 $ 12-80 New Hampshire Life, Accident and Health Insurance Laws and Regulations $50 $ 12-81 New Hampshire Property and Casualty Insurance Laws and Regulations $50 $ 12-83 New Hampshire Adjuster's Property and Casualty Insurance Laws and $50 $ Regulations 12-84 Producer's Property Insurance $50 $ 12-85 Producer's Casualty Insurance $50 $ 12-86 Producer's Personal Lines Insurance $50 $ 12-87 Producer's Credit $50 $ Total Fee $ By filing this registration, you assume full responsibility for exam selection. If you are unsure about which exam you need for the license you are seeking, resolve this question before you register. Fees for these exams are non- refundable and non-transferrable. Exam fees are valid for 90 days from receipt at Prometric.

Please allow 7-10 business days for receipt and processing of your application. An authorized Prometric Client Service Representative will contact you by phone to obtain your social security number to complete the registration process. Once you have registered for your exam, you can schedule your exam appointment online or by phone. Registration fees are not refundable. Fees may be paid by cashier’s check, company check, money order, MasterCard , Visa or American Express. Make company checks, cashier’s checks and money orders payable to Prometric. Please put your phone number on the check. Personal checks and cash are not accepted. To pay by credit card (when registering by mail or fax), please complete the Credit Card Payment Form on the next page and fax to 800.347.9242, or send this completed form along with the appropriate fee to: Prometric ATTN: NH Insurance Exam Registration 7941 Corporate Drive Nottingham, MD 21236

Credit Card Payment Form

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