Issue , June 

The IVU Company Newsletter for Carrara relies on the BON vehicle 2 monitoring system

Interview with professor Dr. Grötschel on ways to opti- 3 mise public transport service

No end in sight to Olympic Games in Athens 4 Combino’s problems A city takes on a new image The Olympic Games will return to their birthplace in an impetus for some of these im- security. Security activities must be Athens – reason enough for the Greek capital to mod- provements, especially where trans- coordinated for events in over 100 ernise its infrastructure from the ground up. “Athens is portation infrastructure is concerned: Olympic sites. In addition to routine changing at breakneck speed”, reports Dr. Michael Chris- the Olympic Organising Committee tasks, these security officers must also toforakos, head of Siemens’ regional company in Greece. expects to welcome five million visi- be able to manage possible crisis Athens has indeed experienced a dramatic population tors. In order for these sports fans to situations,which one hopes will never boom. Not much bigger than a village in the 19th century, even reach the arenas in a city that is occur. For further information: the 20th-century city transformed itself into a major perennially on the verge of a total www.siemens.com. metropolis with over five million inhabitants. traffic breakdown, the Greek capital is By Evdoxia Tsakiridou wasting no time upgrading its means The author is a free-lance journalist Like most large cities,Athens struggles of transportation. Athens is con- specialising in technology and Greece. with countless numbers of problems, structing 7.7 kilometres of subway many of which are caused by too track,32 kilometres of regional railway much traffic.The city must improve its track, 120 kilometres of multi-lane streets and make environmental pro- highways and two new lines. tection a higher priority. Above all, the city needs a powerful infrastructure Security at the Games is of equal and an intelligent traffic management importance. A total of over 50,000 system, modern mobile communica- security officers will be deployed to tions networks, rail systems and envi- secure buildings and emergency serv- ronmentally friendly power supply. ices,protect athletes and visitors,han- The Olympic Games can help provide dle traffic management and flight New trams in Athens. Olympic praise for MICROBUS® Project news Transport marathon can begin in the Greek capital Bangkok’s “Blue Line” The Olympic Games will get underway on 13 August in the goes into trial operation Greek capital. IVU, which supplied the MICROBUS plan- earlier than planned ning and scheduling system for the “Olympia Light Rail” system will be right in the thick of things. The new tram The Thai capital’s new subway line went into trial operation will run on a 25 kilometre line to connect downtown for passenger service as much as four months ahead of sched- Athens with coastal suburbs and competition sites. ule. The trains operated by Bangkok Metro Corporation Ltd. run according to preliminary timetables from the MICROBUS Berlin BVG, which helped the Athenians put the tram in planning system. MICROBUS will develop additional time- service and train its personnel, will be on board the light table scenarios as soon as all travel time data has been de- rail system as well. Because it is the first light rail system termined for operation. The Blue Line is expected to relieve in Athens, BVG employees have been training their Athen- traffic in downtown Bangkok. In August – right in time for ian colleagues since May 2003 to prepare them for a job the Thai queen’s birthday – regular service will begin with of truly Herculean proportions:managing massive crowds the familiar phrase:“all aboard”. in a means of transportation with which the Athenians have no prior experience and which has not run anywhere in Greece for the past three decades.This fact did not trou- BON goes into regular operation ble the Greeks for many years – not until the Internation- Interview with Athens Mayor Dora Bakoyanni in the Polish city of Posnan al Olympic Committee (IOC) threatened to withdraw the games due to apparently hopeless delays in construction Right on time to celebrate Poland’s entry into the European projects.Then the matter took on some urgency.“This is a We didn’t have suitable infra- Union, IVU has placed the remaining functions of the BON reflection of the Greek Sirtaki mentality”, says Klaus-Diet- vehicle monitoring system into service in Posnan. The com- rich Matschke, deputy director of BVG tram department. structure for the Olympic Games pany also delivered the first i.box on-board computers to “They get off to a slow start, then step on the gas when Posnan-based MPK. The computer-based vehicle monitoring pressure mounts.”Matschke and his team are responsible In preparing for the 2004 Olympic projects are right on schedule or will system contains all planning data from MICROBUS, which for making sure that the Athens tram runs smoothly when Games, Athens seems to have trans- even be completed ahead of time. MPK has been using for the past three years. Naturally, all the Games begin.“Language was a bit of a problem in the formed itself into the largest con- However,roughly five percent of them systems run Polish versions – even MICROBUS printouts are beginning”, admits Matschke, who had never before struction site in the world. Why go to are turning out to be enormous chal- prepared in Polish. worked abroad. But now things have settled down,accord- so much trouble? lenges, including parts of our light rail ing to the 52-year-old project manager – even in the BVG Athens didn’t have suitable infrastruc- system and the bus network, railway BVG installs real-time passenger training workshop in Lichtenberg, where 64 Greek col- ture for the Olympic Games. In most links to the suburbs and the airport, leagues are currently being trained as tram drivers. They cases, it wasn’t enough to simply the stadium for the football finals,cer- information systems at additional will finish their training in Athens. A total of 50 BVG modernise or expand existing facili- tain sports arenas and the glass-and- bus and light rail stops employees are working on the Athens project. ties. Instead, we had to build new steel dome above the main stadium. ones, for example a new airport and a IVU has received orders for 74 additional computers from The new tram is scheduled to go into regular service in new subway network, along with There is a global trend toward “digital Berliner Verkehrsbetriebe BVG for DAISY, the public transport early June, which leaves a couple of days to get ready for bypasses and expressways. Accom- cities”. Is this true of Athens as well? company’s real-time passenger information system. A total the logistical demands of the Olympic Games. The trams plishing these tasks in a densely pop- As far as going digital in the public of 78 new displays at bus and light rail stops throughout alone, which will run at 2.5 minute intervals, are expected ulated city naturally causes enormous sector is concerned, we are way be- the city will be supplied with real-time data from the vehicle to transport 1.5 million passengers–according to a detailed disruption. Yet over ninety percent of hind many other European cities. monitoring system,most of them located at important nodes trip and duty schedule supplied by the MICROBUS system. the sports arenas and infrastructure … continued on page 2 and at Berlin’s three airports. Issue ,2 June 

…continued from page 1 Letter from the Management Board

Interview with Athens Mayor Ladies and Gentlemen, Dora Bakoyanni Dear IVU customers, We are very happy to see the enthusiasm with which you, Some of our government offices tourist destination like London, Paris our customers, have welcomed MICROBUS, our planning don’t even have computers. Never- and Rome. Our second goal is to and scheduling system. We know that today’s public theless, a revolution has taken place make the city attractive to business transport companies are under enormous pressure to over the past two years with the people and offer them all the con- boost efficiency, save money and adhere to specific development of our Citizen Services veniences and technical support timetables as economically as possible. Planning systems Centres, which are multiplying rapid- that they need. Athens’current rapid are a big help in this area, especially those – like ly. Soon there will be one in every development coincides with the EU’s MICROBUS – that have sophisticated optimisation algo- neighbourhood. The civil servants eastern expansion from 15 to 25 rithms. For example, our new customer Chemnitzer working there have the full range of member states. Our city is located at Verkehrs-Aktiengesellschaft expects to cut costs as much technology,including Internet access one of the world’s most important as five percent by using MICROBUS. and links to all important public serv- crossroads, and this location will ices. Thanks to these offices, half of continue to gain in importance with In addition to this customer from Saxony, we also man- the visits to government offices can the eastern expansion.We also have aged to attract new customers for MICROBUS during the be handled within walking distance excellent weather, outstanding first quarter of 2004 – in Athens, Savona and Imperia of the citizens’ homes. nature and a long coastline, islands, (Italy), Eisenhüttenstadt, Frankfurt an der Oder, Fürsten- mountains and archaeological sites. walde and Grenoble as well as the large transportation What directions will Athens take in What other European city can top group Rhenus Keolis. In addition, -based City- the future? that? pendeln has become the third railway company to choose We have two main goals. The first is Interview by Evdoxia Tsakiridou MB-rail, the new enhanced version of our best-selling sys- for Athens to become a year-round Athens Mayor Dora Bakoyanni tem that is tailored to the specific needs of rail service.

For some time now, we have watched MICROBUS and MB- rail develop into standards for these applications in Software for a city famous for its marble Europe. Both systems collectively have 199 users, which means that the next one will receive a special distinction ® of becoming the 200th MICROBUS customer. Carrara relies on the BON The Management Board Prof. Dr. Ernst Denert Dr. Olaf Schemczyk vehicle monitoring system Dr. Gero Scholz purpose at a central stop in downtown Carrara.To ensure that the vehicles can communicate with the new control centre, CAT will equip them with i.box on-board com- puters from IVU. The computers collect all relevant pro- cedures during operation and transmit data on punctu- ality and possible service interruptions to the dispatch centre via GPRS. The first phase of the project is expect- ed to be completed by the end of the year.

“This order is an enormous success for us”, says Mario Stefani, managing director of IVU Italia. “It proves that our successful project in Mantua was well received.”CAT plans to use the new computer-based vehicle monitor- ing system and BON.tip passenger information system to improve the quality of public transport service in Car- IVU’s subsidiary in Rome received an order for the BON rara and Massa, a nearby city at the foot of the Apuan- vehicle monitoring system from the CAT public transport ian Alps. In doing this, the public transport company can company Carrara, a city in northern Italy that is famous rely on the high quality data in the MICROBUS planning for its white marble. During the first phase of the pro- system that it has been using since 1999. Because plan- ject, CAT will introduce BON for the most important of ning data is transferred to the computer-based vehicle the city’s 75 routes and use the system to monitor the monitoring system, there is no need to store data redun- operation of all vehicles. The computer-based system dantly. Subsequently, BON.qm performs a statistical also provides passengers with real-time data on bus analysis on data collected during operation, which the departure times. Display panels will be installed for this management can then use as a basis for decisions. AKN train en-route in Schleswig-Holstein

LVS to complete its new database for managing the quality of public transport service by the end of  Qbase gives the big picture in Schleswig-Holstein

LVS Schleswig-Holstein Landes- In Schleswig-Holstein, the competi- tors whether and how the ordered weite Verkehrsservicegesellschaft tion for and award of public trans- services are provided, advises muni- mbH is building a public transport port service contracts are at an cipal managers and is responsible database that uses Qbase.The data- advanced stage. A total of seven rail- for the Schleswig-Holstein Tariff, a base will handle service billing, pas- way companies currently operate state-wide fare structure system senger demand analysis and quality public rail transport service in Ger- that has applied to local rail service management functions. As a com- many’s northernmost state. LVS since December 2002 and will be pany run by the German state of expects Qbase to substantially expanded to bus service in Decem- Schleswig-Holstein, together with reduce its billing and financial man- ber 2004. LVS also manages invest- districts and autonomous cities, LVS agement as well as quality mana- ment stimulation resources accord- provides public transport service gement costs, which means that ing to the Municipal Transportation throughout the state and manages all functions and necessary data Financing Act and is responsible for the state funds allocated to the records must be combined in Qbase. the state-wide public transport service. Over the medium term, LVS will be image campaign that was launched able to integrate the railway compa- in February 2002. Through its invita- LVS is another major service provider nies active in Schleswig-Holstein tion to bid on rail service, LVS not who relies on IVU’s reliability man- into the Qbase process as well. only achieves to improve quality for agement system. The order was passengers, but also make public placed just before Easter. IVU has Founded in 1995, LVS plans and transport a more attractive option, already begun initial work on setting orders local rail service and coordi- at the same time reducing the up the database (timetables, net- nates it with other means of public state’s costs. works, etc.). The project is expected transportation even beyond the to be completed by the end of 2004. state’s borders. The company moni- Issue3 , June 

Traffic & more. Keeping costs under control Frank Kochanski is IVU’s European Parliament new business manager 43-year-old MBA Frank Kochanski orders a system for the became IVU’s new business manag- er at the beginning of the year. He plans to focus special attention on European elections from IVU solid cost planning and profitable project management. Kochanski is a The election system already used for “This is an unprecedented success for our Berlin native who led the Finance the German parliamentary elections e-government applications”, said Prof. Division of Ernst Freiberger before in 2002 enjoys enormous success. Denert in Strasbourg. “The expertise and coming to IVU. In his previous job, he hard work that we put into the system for was responsible for financial assets The results of the European elections the last parliamentary elections has paid worth € 500 million. From 2000 to from 10-13 June 2004 will be collect- off once again. No other company can 2001, Kochanski was a member of ed throughout Europe, compiled and match IVU’s position in this demanding the Management Board of the wind evaluated by an IT system from IVU Traffic Technologies and high-security segment of the e-government market.” energy company Enertrag AG. Before AG.IVU CEO Prof. Dr. Ernst Denert and Francesca Ratti, the that he managed the strategic busi- responsible General director of the European Parliament Regarding the order from Brussels Dieter Sarreither, the ness unit “Urban and DSD Services” signed the agreement in Strasbourg. IT director of the Federal Statistical Office, said: “I’m very of the Berlin sanitation company happy that the European Parliament also found this sys- ALBA. From 1996 to 1999 he was the IVU constructs the official Internet portal for the presen- tem so attractive”.The Federal Election Commissioner will director of Business Management at tation of the European elections. Before the elections also use IVU’s software during the European elections to ALBA RECYCLING GmbH. Kochanski information about all candidates are published in twenty determine and present the results in Germany. The Ger- is married and has two sons. Frank Kochanski languages. After the elections are over, the official results man state of Saarland will use IVU’s system to determine will then also be posted. IVU is responsible for the devel- the outcome of the European elections as well as its own opment, installation and the fail-safe operation of the local elections taking place on the same day. On 5 Sep- system, which will once again be based on open-source tember 2004, the state of Saarland will use this system to User forum in Genoa software, as in the German elections 2002. determine the results of its regional elections. IVU Italia invited its customers to the number of participants attending first Italian user’s forum in March. this pilot event underscores IVU’s out increasing staff or vehicle num- Over forty participants met in Genoa success and strong position on the More passengers bers. In addition, modern ticketing on 11 and 12 March to learn useful tips Italian market. and e-ticketing solutions help man- on operating the systems. The large for less money? age fares more easily and efficiently. At the same time, innovative infor- Several days ago, the Ger- lic transport companies are mation systems make public trans- man Federal Office of Statis- being asked to transport port more attractive, enticing more tics had some pleasant more passengers for less passengers into buses and trains.The news to offer public trans- public money and this real- digital world has a number of multi- port companies. In 2003, ly is possible. The compa- media innovations to offer, including 10.14 billion people took nies have to seize their multi-modal passenger information public transportation, 1.7 opportunities quickly, infor- systems based on the Internet, SMS percent more than the pre- mation technology can help or on-board video transmission. The vious year. For the first time, The author, achieve both goals. latest buzzword is infotainment. passenger figures exceeded Dr. Olaf Schemczyk, Real-time passenger information sys- the 10 billion mark. At the is a member of Not only do planning sys- tems that offer up-to-the-minute same time, financially IVU’s Management tems with their sophisticat- information on timetables and con- strapped local governments Board. ed optimisation compo- nections remain the best way to everywhere are cutting sub- nents show how to stream- attract customers and build loyalty. sidies, as cities and towns sink ever line operations and organise them More passengers therefore translate deeper into the red. However, crises more efficiently, but also how to into more money. IVU’s systems can are always a time of opportunity.Pub- manage traffic more efficiently with- help you achieve this goal.

Interview with mathematics professor Dr. Martin Grötschel on ways to optimise public transport service A bus stop for grandma Optimum public transport service – If only it were that easy! Cost vehicle blocks, for example, must They achieved additional optimisa- can you explain this concept in a pressures continue to rise steadily in include the capacities of depots and tion potential in subsequent years. nutshell? public transport systems. Can math- authorisation to run certain vehicles The optimisation module paid for It’s quite easy: first you determine ematics help out? on specific routes as well as such itself many times right in the first future individual and commercial The Konrad-Zuse-Zentrum für Infor- things as layover time limitations at year of use. transport needs, design and install mationstechnik has developed opti- end stops. The optimisation of duty suitable multi-modal transport sys- misation procedures for different schedules must take into account Optimisation often means job re- tems that meet these needs and aspects of public transport. Based on numerous break regulations and dundancy – is this a concern among develop well coordinated timetables the speed of the algorithms, they working time regulations. public transport companies? to fulfil the requirements of each can help solve highly data-intensive In the beginning, certainly. However, customer – anywhere, anytime.Then scenarios with practical rules. In de- Doesn’t this make data main- users quickly discover that optimisa- you have to consider reasonable veloping and implementing this pro- tenance very expensive? tion is a versatile tool that makes it profits for the operators, customer- cess, we have worked closely togeth- You can obtain good optimisation possible to quickly “run” alternative friendly transport conditions and er with IVU to take into account results only if your data is also good. calculations, scenario analyses or fares, minimise user costs, operate practical requirements. The results This should be obvious to everyone. rule changes and have them evalu- the service with environmental com- are convincing: Integrated optimisa- The first time the optimisation ated by experts. Optimisation is an patibility in mind, comply with all tion functions in MICROBUS make it process is used, higher data process- important aid in making decisions. labour regulations and company possible to very quickly run scenar- ing costs may arise on a one-time Intelligent users don’t just repeat agreements for personnel as well as ios with enormous data volumes for basis. However, this expense pays off past experiences, but learn to clear- numerous special arrangements duty and vehicle schedules. We can quickly, thanks to the optimisation ly define their goals and set rules such as wheel chair accessibility, do this not only for urban service, work. After this initial phase, the that must be taken into account by family-friendly conditions, the abili- but for regional service as well. data can be maintained very easily. the optimisation function. That is ty to transport bicycles, baby car- why optimisation calculations riages and dogs and – most impor- Prof. Grötschel is Vice President of the What requirements are necessary to Can you give us an example of a include all labour and collective bar- tantly – a bus stop in front of grand- Konrad-Zuse-Zentrum für Informations- use these optimisation processes? successful optimisation project? gaining laws as well as stipulations ma’s door. technik Berlin (ZIB), mathematics Calculation results, of course, de- I could mention Stadtwerke Bonn, in company agreements. On this professor at the Berlin Technical Univer- pend on the quality of the under- which managed to eliminate five basis, the optimisation module sity and spokesperson for the DFG lying data. It is very important to vehicles during the first year, thanks determines the version that best Research Centre “Mathematics for Key completely enter all necessary para- to the optimisation work, and reduce meets the criteria of cost and social Technologies”. meters. The calculation of optimum its service volume by five percent. compatibility. Issue ,4 June 

First international success for new system Important dates Citypendeln in Stockholm Passenger Transport Solutions : orders MB-rail IVU on stand 

IVU UK presents solutions will be demonstrating the newly for planning, operations released MICROBUS version 2.7 in- cluding the MICROBUS-map module, and management the BON vehicle location software Passenger Transport Solutions is tak- and the IVU i.box on-board comput- ing place this year on the 15th and er range. IVU staff will be available 16th September at London Olympia 2. for the duration of the exhibition to IVU will be present on stand 43 for show it’s complete product range the duration of the show. Passenger and offer practical demonstrations of Transport Solutions 2004 provides a IVU’s Integrated Public Transport showcase for management systems, Platform to transport operators and information technology, business authorities. Visit us! More infor- support and the passenger inter- mation is available from the IVU UK face. At this year’s exhibition, IVU office: +44 (0)121 767 1812.

IVU’s rail traffic planning and dispatching software match train lengths to demand, and the vehicle blocks comes out on top. of several days typical for regional transport and rail operations. IVU to exhibit at The Stockholm service operator Citypen- deln Sverige AB has decided in favour of the MB-rail plan- In Stockholm, MB-rail will replace a number of individual Transport Expo Paris ning and dispatching system of IVU Traffic Technologies systems from various companies which were previously AG.The Berlin-based software company submitted a suc- not integrated. MB-rail will be fed via a new interface Between 16 and 19 June, IVU will will have the opportunity to experi- cessful tender in the face of international competition with network and timetable data from Banverket, the present its IT platform for the full ence our latest technology in a trial from other major suppliers of railway planning systems. network operator responsible for the entire Swedish rail- range of public transport require- run that simulates reality – just like way network. On the basis of the network and timetable ments at Transport Expo in the Parc the system installed at VFD Autocars “This is a great success – for the first time we have been data from Banverket, MB-rail will be used by Citypendeln des Expositions in Paris. Come pay us in Grenoble. able to sell MB-rail to a railway company outside Ger- not only to plan its passenger train services but also to a visit in Hall 1 and find out all about For more information, contact our many”,explained a satisfied Prof. Ernst Denert, Chairman schedule the train workings and the vehicle rosters. our integrated system concept. You Paris office at: +33 (0) 1 447 999 29. of the Management Board of IVU. In Germany, MB-rail is already being used by the urban railway operators in Citypendeln, which is a 100% subsidiary of the French Munich, and the new Rhein-Neckar urban railway. Keolis Group, operates regional trains on behalf of the Storstockholms Lokaltrafik SL on two routes with a total IVU at InnoTrans MR-rail has been specially developed for railway compa- length of some 200 kilometres in the Stockholm region. nies on the basis of MICROBUS – the successful public Both routes run through the centre of Stockholm, and The international transportation industry transport planning software used by nearly 200 Euro- they are used by some 65 million passengers annually. gets together from 21-24 September in Berlin pean customers.With MB-rail, IVU was the only bidder in With almost 400 trips (departures) a day and forty trains the international call for tenders to offer a proven system in the peak hour the company serves fifty stations in a All the biggest names in product platform for the for Stockholm able to cope with the special demands catchment area within a radius of some fifty kilometres the transportation indus- full range of public trans- of rail transport such as coupling and uncoupling to around the Swedish capital city. try will converge on Inno- port requirements: solu- Trans – the transportation tions for planning, opera- industry’s international tions and management. For trade show, which takes more information on IVU’s No end in sight to Combino’s problems place in Berlin from 21 – products, go to our new 24 September 2004. This Web site at www.ivu.de. year, companies from over Siemens sets aside nearly 30 countries will present their pro- And be sure to pay us a visit at Booth ducts and solutions to visitors from 127, Hall 2.1 at InnoTrans. You will all over the world. IVU Traffic Techno- find more information about the € million for repairs logies AG will present its integrated trade show at www.innotrans.de. could lead to scenarios with hard-to- predict consequences”. It would not be possible to clearly predict how these wagons would react in col- A serious risk to our operations lisions. Although Siemens did not classify all cracking damage as a Interview with Martin Weis, managing director safety issue, the Group advised all its of Verkehrsbetriebe in Potsdam (ViP) customers to take Combino trains with mileage readings of 120,000 How is your company Were your passengers kilometres out of service as a pre- being affected by the in any danger in the caution until the extent of the dam- fact that Combino trains Combino trains? age could be assessed. With orders have been taken out of Although there was All Combino trains in Potsdam have been for over 600 vehicles, the German- service? speculation in the press taken out of service. built train is the top-selling modular We placed sixteen vehic- that the aluminium roof Dr. Heinrich v. Pierer, President and low-floor light rail vehicle in the les out of service – which could crack and fall onto CEO of Siemens AG, acknowledged world. posed a serious risk to the passengers, Siemens at his company’s semi-annual press our operations.We had to denied that this was the Imprint conference in late April that the According to Siemens, no cases of start an emergency pro- case. Published by Combino low-floor trams were suf- endangerment have yet been gram by limiting opera- IVU Traffic Technologies AG fering from substantial problems. reported in practice. A total of 170 tions, running fewer trains on some What’s the next step? Bundesallee 88, 12161 Berlin, Germany He felt that Siemens had no choice experts from different Siemens routes and cancelling certain trips. Siemens needs to place the trains Phone +49.30.8 59 06-0 but to significantly raise its contin- Groups have been deployed to cus- Initially, the trains were late and back into service as quickly as possi- E-Mail: [email protected] gency provisions to nearly €300 mil- tomers to get a handle on the prob- packed to capacity. Fortunately, we ble. Unfortunately it is still unclear www.ivu.de lion. “We have put together a team lem. They have developed a non- were able to quickly lease old Tatra when that will happen. Siemens and of specialists who can use the com- destructive, x-ray-based method for trains from Hungary, which means ViP will reach a mutual agreement IVU Traffic Technologies (UK) Ltd. pany’s full range of expertise to solve inspecting all vehicles, making it that service is regular again, although on the damage sustained and how to Phone +44 (0)121 767 1812 this problem as quickly as possible”, possible to determine which vehi- we are not running any low-floor correct it. E-mail: [email protected] von Pierer said. cles can be placed back in service for vehicles. Editorial staff the time being. Siemens is hard at What did you learn from this expe- Gerd Henghuber, Head of Siemens thus acknowledged that work on developing a recovery strat- How did your passengers respond? rience? Corporate Communications, the problems with the Combino egy for the trains that customers For the most part, they were very Any manufacturer can have prob- Kirsten Busch trains had become much more seri- have taken out of service as well as understanding, and I would like to lems with their vehicles, there is no ous than initially believed. In March, a fundamental solution to the prob- express my heartfelt thanks to our way to avoid this. The important Layout a number of wagon bodies had lem. However, the company cannot customers for their support. From thing in this kind of situation is to Studio Quitta, Munich cracks in their roofs. According to say how much the test and possibly the very beginning, we communi- communicate the crisis, especially by Printed by a Siemens spokeswoman, tests the repair work will cost, it was cated openly and directly, explaining providing customers with honest Ruksaldruck, Berlin revealed that “certain wear patterns reported. the action we had taken. information.