Convenience the Future

OFFICIAL DAILY NEWSPAPER

nacsshow.com

WEDNESDAY | OCTOBER 2, 2019

Taste the Tropics

Visit Booth #1007

2015 Show DailyHigh Front Ear.indd 1 9/5/2019 9:02:10 AM Welcome to Atlanta! Times The 2019 NACS Show unites, engages industry stakeholders. Retailers can capitalize on cannabis sales while staying within the law he 2019 NACS Show kicks industry’s can-do spirit: We can • More than 50 Education Sessions off against the vibrant make convenience the future. This on topics most critical to the success espite being hailed as backdrop of Atlanta to can-do spirit is the driving force of your store, including new action- a major development celebrate the convenience behind the annual gathering of the oriented Super Sessions. for the cannabis Tand fuel retailing industry’s premier most influential people, ideas, trends, • A 40,000-square-foot expo industry, the passage gathering. This morning, the doors open innovative technology and new featuring more than 1,200 exhibitors Dof the 2018 Farm Bill did not to four days of high-energy learning, products. The event is the only global segmented into six categories of offer a plethora of opportunities buying and selling, networking and platform that builds a stronger, more interest to retailers and the all-new for retailers seeking to sell fun—all designed to help participants connected community. Through the CBD Expo. cannabis products. In fact, today, grow their bottom lines. strength of this community, “we can” • Exclusive areas for previewing and only a narrow set of hemp-derived More than 23,500 industry evolve and grow the convenience learning, such as the New Exhibitor cannabidiol (CBD) products can stakeholders from around the globe industry and your store’s bottom line. Area (page 16) and Cool New legally be sold by retailers. will convene at the NACS Show to Complete your NACS Show Products Preview Room (page 14). Nonetheless, many retailers conduct business and learn from one experience with: Don’t forget to tune in to are taking the risk to sell other another. The venue is rich with • Four General Sessions, featuring Convenience Matters Live (page 14), federally illegal hemp-derived ideas, education and partnerships. engaging speakers, NACS leaders and join the conversation on social CBD products, and even This year’s NACS Show theme— and the always-popular 2019 media throughout the show using see CANNABIS, page 4 We Can—embraces the convenience Ideas 2 Go debut. #nacsshow. INSIDE TODAY Off to the Races By the Numbers The Big Reveal Grab ‘N’ Go Preview today’s NACS data resources New Exhibitor Find a list of General Session offer valuable intel 8 Area showcases today’s events, Speaker Robyn for growth. industry debuts. 16 sessions and 34 4.5% GP$ 18.5% GP$ 5.7% GP$ celebrity appearances. Benincasa. Prepared Packaged Beverages Other Tobacco 3 Food (non-alcohol) Products

THE Drive results with the INNOVATIVE SNACKING POWERV TION Powerhouse OF NO IN Join us at Booth 1931!

2015 Show Daily Banner ad.indd 1 9/5/2019 8:59:27 AM Full Page.indd 1 6/14/2019 2:48:37 PM

Show Daily Full Page.indd 1 9/10/2019 5:36:12 PM OFFICIAL DAILY NEWSPAPER | NACS SHOW DAILY NEWS WEDNESDAY | OCTOBER 2, 2019 3

Off to the Races Wednesday keynote Robyn Benincasa gives her personal take on shared success.

he goal in “What c-store owners and workers do every business isn’t Year in Review just success. day is like an adventure race. You have small It’s shared 2018-2019 Chairman Frank teams facing endless challenges and setting Gleeson recalls a year of Tsuccess. And no one knows the importance Robyn impossible goals. You are competing in innovation and more. of goal-setting better Benincasa Departing NACS than Robyn Benincasa, the professional constantly changing conditions and always Chairman Frank Gleeson adventure racer, firefighter, author and will take the stage on motivational speaker. Benincasa is trying to be best in class.” Wednesday to welcome Robyn Benincasa Wednesday’s keynote speaker at the incoming NACS Chairman 2019 NACS Show General Session. Julie Jackowski but not Benincasa’s presentation will include Adventure racing is an unpredictable, imperative. Achieving victory on the before recalling highlights a personal touch, as she gets to the heart multidisciplinary team sport. Drivers job requires a commitment to shared from the last 12 months. of one of the most nagging problems must navigate an unmarked wilderness success. Gleeson, president of shared by c-store owners around the course over a period of two hours to As part of her presentation, Aramark Northern Europe, country: How do you build and retain a two weeks. Benincasa’s own adventure Benincasa will share the details of was NACS first European- team of dedicated workers? It’s an issue racing experience has taken her to eight team-building characteristics that based chairman since the that the industry has grappled with for challenging conditions in Borneo, Tibet, any c-store employer can implement. organization was founded decades. Today, however, the issue is Fiji, Ecuador and Southern California. Check your egos at the door, she 57 years ago. During even more pronounced as consumers As Benincasa reminds c-store owners his tenure at NACS, he provided strategic direction have grown to expect instantaneous explained to NACS NACS Show 2019 and managers. It doesn’t service, and millennials make up a Magazine, adventure General Session— always matter who gets and financial oversight to significant segment of the workforce. racing involves Wednesday credit for a good idea or the association. “What c-store owners and workers trekking, mountain 10:30 am - 11:45 am the company’s success. Gleeson is expected do every day is like an adventure biking, paddling, Shared success is the goal. to showcase NACS race,” Benincasa told NACS Magazine. climbing and white water rafting “That’s what kills most people in unique leadership training “You have small teams facing endless to edge out the competition. More business races,” she said. “They bring opportunities, innovation challenges and setting impossible importantly, it involves a team approach. their egos along with them to the starting and the global life cycle goals. You are competing in constantly As a firefighter for the San Diego City line. When you’re not leading, your job during his general session changing conditions and always trying to Fire Department for the past 20 years, is actually to facilitate the success of remarks. be best in class.” Benincasa knows that team building is everyone else.”

OFFICIAL DAILY NEWSPAPER

nacsshow.com

The NACS Show Daily News is the Tools that Can Max Your Show Experience official newspaper of the NACS Show We’ve made it easier to organize your time at the NACS Show—the only global event and is published by Ascend Media. for all things convenience—so you can focus on getting the most from your experience. Erin Pressley NACS Vice President Education and Media My Show Planner Research, browse and explore the Show to create Kim Stewart Editor in Chief your personal agenda online at nacsshow.com/ NACS Media Group myshowplanner.

Sara Counihan Mobile App Managing Editor NACS Media Group Sync with your My Show Planner to Atlanta / October 1-4 Georgia World enhance your experience in Atlanta. Congress Center Ascend Media This app’s features allow you to: Susan McCabe, Editor & Writer Taylor Phillips, Art Director • Search by keyword Cindy Ratcliff, Writer • Find events • Browse exhibitors, booths © 2019 NACS—Advancing and key product areas Convenience & Fuel Retailing 1600 Duke Street • Navigate your way with Alexandria, VA 22314 interactive maps convenience.org • Find Education Sessions Download the 2019 NACS Show app to begin maximizing your experience today. Search and speakers Ascend Media encourages and practices “NACS Show” in the Apple store or Google Play. environmentally friendly printing, • Follow the #NACSShow on social Available for free in stores for iPhone, Android, including recycled/recyclable paper and (Facebook, Twitter, LinkedIn and iPad and other web-enabled devices. plant-based inks. Instagram) 4 WEDNESDAY | OCTOBER 2, 2019 OFFICIAL DAILY NEWSPAPER | NACS SHOW DAILY NEWS

New CBD Expo Spotlights Cannabidiol Products onvenience store retailers educate retailers about the different make sure they’re going 5871 Reliva are closely monitoring the products that are in the market today about it the right way.” CBD emerging product category and feel ready once these products are The CBD industry has of cannabidiol, or CBD, approved for sale,” said Leigh Walls, significant potential for CBD PAVILION

5667 5766 5867 and carefully weighing their next NACS director of exhibit sales and growth and expansion, Crazy C E-Alternative Ignite Eye move. New for the 2019 NACS Show, services. But, she warns, retailers should Walls said. Some forecasts Solutions Distributions Brand 5665 5764 5765 5864 5865 Lil' Smart Stanley VPR Drug MarketHub Life, Brothers Brands NACS has added the CBD Expo to check current laws in their states before project that CBD sales Store LLC Vape - CBD Goldline 5562 5662 5663 5762 5763 5862 5863 Kyle its exhibit hall lineup. This dedicated, stocking items containing CBD. will reach $50 billion Floyd's Veritas Medterra Kore Freedom HempFusion CBD/Myle of Farms CBD Organic Wellness Leadville Vapor

partitioned section of the Expo will About 70 CBD exhibitors will fill annually by 2026. 5560 5660 5661 5760 5761 5860 5861 Miracle Max JRS CB Zorbitz Nutritional Docklight Nature's Distributing Ventures Distributors, CBD Brands Healer showcase hemp-derived CBD products the CBD Expo. (See page 43 of the Numerous retailers Inc. Products 5558 5658 5659 5758 5759 5858 5859 Vertical Xpression Holus Curaleaf Tribe of and industry suppliers. On-Site Guide.) Retailers can speak now sell health and beauty OOZE Pure Bliss Airocbd Awareness, Premium Hemp CBD Inc. Inc CBD CBD is a naturally occurring with company representatives in the products containing 5556 5656 5657 5756 5757 5856 AMP Pax Weller, Hempzilla Krave Co. CBDfx CBD and nonintoxicating compound that CBD pavilion but cannot sample CBD. In June, Kroger LLC labs Inc CBD 5554 5654 5655 5754 5755 5854 5855 The Segment Heritage Social Cannadips Vaportech International Consulting Hempshire Wholesale does not contain any psychoactive products. Other featured products are introduced CBD topical Group CBD CBD CBD USA Managment Supply Inc. Ltd

5552 5652 5653 5752 5753 5852 5853 properties. Although the nationwide displayed in the CBD showcase, and creams, lotions, balms Nu-X NVIP, KOI Pure Diamond Products, Ventures Myaderm Webb LLC CBD CBD Brands production of hemp is legal, the U.S. retailers who are interested in learning and oils in 945 of its LLC Inc. Food and Drug Administration (FDA) more about the products on display can stores, while Harvest hasn’t approved hemp-derived CBD as obtain a list of manufacturers for contact Health and Recreation an additive in food products or dietary following the show. Inc. is distributing a few CBD product hemp-derived CBD products face legal supplements. But many retailers “We wanted to get ahead of the lines to more than 10,000 retail stores jeopardy. The official position of NACS believe that day is coming, and they CBD trend so we could educate our nationwide, including Circle C, Sunoco, is that convenience retailers don’t have want to be prepared. members,” Walls said. “If they’re BP and Shell. substantial protection under the law—at “This new area is meant to help going to sell CBD products, we want to Retailers who attempt to sell least for the time being.

CANNABIS Sinder reminds retailers that employers ensure their staff adheres to “Because the Federal Food, Drug continued from page 1 federal law classifies marijuana a substance abuse policy? And how can and Cosmetic Act (FD&C Act) has not as a Schedule 1 drug, the same employers set fair policies regarding yet approved any ingestible products marijuana-based products, in their classification as heroin and LSD. medical marijuana use? (foods and beverages) containing CBD stores and online. In Wednesday’s NACS has created model licensing “My clients come to me with or any topical products containing CBD session, “Cannabis, Marijuana legislation—based on state regulatory questions all the for which a health claim is made,” and CBD: The Practical and Legal systems that govern the retail sale time about whether Sinder said, “technically, the sale of Outlook,” a panel of experts will of alcohol—which would allow they can test for these products is not permissible.” discuss the legal ramifications of legal marijuana products to be sold marijuana or enforce This presents even more challenges dabbling in this product category; at convenience retailers. If enacted, a zero-tolerance for employers, especially those who

the FDA’s future approach to foods, NACS legislation would open the substance abuse Steve Bernstein decide to sell the products now. dietary supplements and body door to stores in the convenience policy,” said panelist “The concern about CBD from a care products made from cannabis channel, allowing them to choose Steve Bernstein, a partner at Fisher workplace standpoint is that many derivatives; and whether employers whether to introduce this emerging Phillips and co-chair of the firm’s of these CBD products, especially if can maintain drug category to their stores. labor relations practice group. “Can they’re ingested, may contain trace testing and substance Because federal prohibition on they prohibit it when tests themselves elements of THC contaminants,” abuse policies. The the use of marijuana is likely to end don’t necessarily reveal whether an Bernstein said. “Which can show up risk presents a host eventually, a number of bipartisan employee is impaired by the drug? on some drug tests.” of retailer banking, bills introduced in Congress are It’s far from clear how employers Retailers can be proactive, he insurance and tax Scott Sinder presenting another set of challenges should deal with this on a universal said, by monitoring developments challenges, said Scott for convenience store employers. The level because every state seems to be and updating their policies based on Sinder, NACS general counsel, bills address everything from requiring treating it differently.” their local jurisdictions. Employers partner at Steptoe & Johnson LLP and the federal government to recognize But what are the employer risks also should ensure they are consistent panelist at Wednesday’s education state legalization measures to fully when it comes to CBD, which does in how they treat applicants and session. legalizing marijuana on the federal not make people high? Although the current employees under these level. If and when cannabis products Farm Bill legalized the cultivation and circumstances and to document their can be sold in retail outlets, how can sale of industrial hemp, the FDA is conduct accordingly. Wednesday’s still deliberating how to regulate CBD session will provide retailers with a in food, beverages and other consumer better understanding of how to update products. their policies for compliance with regulatory changes and how best to exploit these opportunities while managing a productive workplace. “There are a few common principals that employers can apply,” Bernstein said, “to inject the level of certainty into what’s clearly an evolving universe.” Show Daily Full Page.indd 1 9/11/2019 12:43:45 PM 6 WEDNESDAY | OCTOBER 2, 2019 OFFICIAL DAILY NEWSPAPER | NACS SHOW DAILY NEWS

Bag It! C’mon Get Happy Don’t forget NACS Show adds new happy hour event to the lineup. to stop by Booth 1300 in etworking has reached place for attendees and exhibitors to of the Hall C exhibits in the recently Exhibit new heights at the 2019 gather before dinner or other supplier renovated lobby. This window-filled, Hall B NACS Show. This year, hosted events. The goal of the evening expansive lobby is a natural flow for to pick NACS has added a is to leave each attendee with a lasting attendees after the exhibit hall closes. up your NHappy Hour event designed to provide impression of the unforgettable fun Shuttle buses and taxis will pick-up official a fun and memorable networking associated with the NACS Show in curbside for easy NACS Show experience for Atlanta. transportation to Product Bag. Available to attendees and The new happy post-party activities NACS Show Happy Hour the first 3,000 retailers, exhibitors outside Wednesday, October 2 hour event is open to or dinner. lucky recipients will find an of the expo. 5:30 pm - 6:45 pm all attendees. Guests array of product samples This Lobby C at GWCC will be treated to and materials from this additional night alcoholic beverages year’s show. of networking will immediately and light hors d’oeuvres. Hunter Club follow the close of the exhibit hall this members have the added benefit of Exhibit Hall B is open evening. In true happy hour fashion, showcasing a display with a “wow” from 11:30 am - 5:30 pm, there will be food, fun, games and a factor outside the exhibit hall. October 2-3 and 9 am to chance to meet other professionals. The The new happy hour is 1:30 pm, October 4. evening party will provide a meeting conveniently located directly outside

BETTER Branding FOR GRAB & GO AND TAKEOUT

Learn how to enhance your brand and save on grab & go labeling at daymark.com/grab-go

2015 Show Daily Half page.indd 1 9/10/2019 5:25:55 PM TM

Show Daily Full Page.indd 1 9/11/2019 12:48:44 PM 8 WEDNESDAY | OCTOBER 2, 2019 OFFICIAL DAILY NEWSPAPER | NACS SHOW DAILY NEWS

By the Numbers NACS data resources offer valuable intel for growth.

othing tells a story like 2018 In-Store Categories cold, hard facts. That’s exactly what members Center Store get with the vast array (salty snacks, candy, Nof NACS research products. From packaged sweet industry figures to benchmarking data, Cigarettes snacks, members can use the information to alternative assess their place among their peers snacks) and competitors. 31% Leroy Kelsey, NACS director of 10.4% research, says the suite of research reports is valuable to stores of all 7.7%

sizes, types and locales. It provides Other NACS members with “an incredible opportunity” to access such data as Beer OTP inside sales, gallons, operating costs (12.4% 6.3% 6.7% (other and margins of the most profitable for stores tobacco operations by store. Even stores can selling products) assess whether they are “performing beer) 15.3% well relative to their peers as well as the overall marketplace.” 22.6% “If you spend a lifetime looking in the mirror, I guarantee that you are Foodservice the best looking thing that you’ve ever (prepared food seen! Informed benchmarking of peers commissary; and close competitors can help you ‘get hot, cold and frozen Packaged Beverages out of the mirror’ and get perspective dispensed beverages} (carbonated soft drinks, on opportunities and performance gaps water, juices, teas; energy within your organization,” Kelsey said. and sports drinks) What’s available The full inventory includes the NACS firm-level, store-level and same- store business. These metrics drive Insightful tools State of the Industry Report®, NACS store level data and trends, including employee recruitment, training Two other popular NACS research State of the Industry Compensation economic and industry overviews, and retention. tools include the NACS Convenience Report, NACS Category Definitions financials, store operations, “Whether soliciting help from an Tracking Program (CTP) and C-Store Guide and the NACS/Coca-Cola merchandising, motor fuels sales and outside consulting firm or engaging Exchange (CSX). CTP is a syndicated Retailing Research Council report. top performer analysis. NACS Consulting, meaningful approach to conduct live convenience Members also can access individual The NACS State of the Industry benchmarking can help identify what shopper intercepts at selected retail fact sheets on specific business topics, Compensation Report provides a success looks like—what’s working outlets in order to understand shopper as well as a detailed definition of a snapshot of the compensation picture and whether your business is growing attitudes and motivations and how convenience store. in the convenience store industry, as fast as the industry,” Kelsey said. they affect purchase behavior in The NACS State of the Industry including wages and salaries, fringe “Market leaders are firms that exceed the store. The shopper intercept Report® is the industry’s most benefits and turnover for a variety of industry benchmarks consistently, comprehensive annual collection of positions typical of a convenience while controlling costs.” see NUMBERS, page 26

“Understanding consumers’ [shopping habits] will help to influence their purchasing habits and 4.5% GP$ 18.5% GP$ 5.7% GP$ Prepared Packaged Beverages Other Tobacco improve the ‘stickiness’ Food (non-alcohol) Products of your brand.” – Leroy Kelsey NACS Director of Research Sources: NACS State of the Industry Compensation Report of 2018 Data; NACS State of the Industry Report® of 2018 Data; 2019 NACS/Nielsen Convenience Industry Store Count Introducing Our Limited Edition Orange & Cream Flavors!

Harvest Pumpkin spice

VISIT US AT THE 2019 NACS SHOW, Sweet Lemon Layers BOOTH #6901 JOINING THE CAKEBITE FAMILY! VISIT OR CALL TODAY FOR MORE INFORMATION! 1-631-581-4000 | WWW.CAKEBITES.COM

Show Daily Full Page.indd 1 9/5/2019 8:04:38 AM 10 WEDNESDAY | OCTOBER 2, 2019 OFFICIAL DAILY NEWSPAPER | NACS SHOW DAILY NEWS

No Butts About It Cigarettes reign, but tobacco diversification yields higher sales.

ising taxes, stiffer he said, is SKU optimization. The make a second stop for tobacco.” distributors—they know what products regulations and a growing premium cigarette subcategory While cigarettes remain a top are selling best in your market. Also, public awareness of the still accounts for the majority of all seller, Burke said convenience stores secret shop the closest dollar stores in health impact of tobacco cigarettes sold in convenience stores. must diversify their tobacco product addition to other convenience stores. Rhave eroded the sale of cigarettes Two other subcategories retailers offerings, such as chewing tobacco Retailers should be selling similar if in recent years. Yet, despite that should offer in their stores, Burke and nicotine gum. not the exact same products. erosion, cigarettes continue to be the said, include super premium, such as “In general, the retailers who carry The reality is that tobacco users are reigning champion of in-store sales American Natural Spirit, as well as a larger selection of tobacco products becoming more fickle, fluctuating back for convenience stores. In Tuesday’s deep discount cigarettes. tend to have better sales,” he said. and forth between an ever-expanding session, “Evolving Your Tobacco According to Burke, more dollar and The top three sellers in the other selection of products. Burke believes Category,” presenter Don Burke drug stores are expanding their tobacco tobacco product (OTP) category retailers have a tremendous opportunity reminded retailers that cigarettes are not inventory with deep discount cigarettes continue to be cigars, electronic to grow their businesses by offering down for the count just yet. as these retailers vie for a bigger piece cigarettes and smokeless. Burke both new products and the traditional “Don’t give up on cigarettes,” said of consumer spend. About 70% of said large cigars are showing year- cigarette. As such, Burke also discussed Burke, senior vice president of the data U.S. tobacco sales go through the over-year increases, in addition to effective pricing and marketing analysis firm Management Science convenience and gas channel, but dollar the moist powder smokeless tobacco strategies to drive sales and ensure a Associates Inc. “They’re still the stores, in particular, are encroaching on snus and vaping products. Knowing healthy margin. majority of tobacco sales, even though that territory. Still, retailers can compete, what’s trending is important, but “You must make sure to feature they’re declining slightly.” he said, by “making sure the store when considering new inventory, and emphasize these products,” he The key to maintaining and even carries the same options as the local Burke encourages retailers to do said. “Without the right marketing, growing your tobacco category, dollar stores, so your customers don’t some detective work. Talk to your you’ll never move inventory.”

Stickers Don’t Stop Skimmers! You Need A Security Lock! Protect Your Dispensers with Easy to Install Security Kits.

Lock America Locks Retrofit Virtually Every Brand and Model! • Easy to switch out original locks. • Unique key code for each customer, with Master Key option. • Virtually pick-proof with over 3 million key codes. • The Cost-effective Fast Easy way to keep out skimming devices. Contact our exclusive distributor!

(800) 422-2866 (888) 653-6135 www.laigroup.com www.petrodefense.com

Visit us at NACS Show Booth #4371

Show Daily Quarter Page.indd 1 9/10/2019 5:27:03 PMShow Daily Quarter Page.indd 1 9/10/2019 5:33:36 PM the futureofcoffee 5 ga ons in 20 minutes using less beans.

Introducing the CURTIS Concentrate Brewing System. A revolutionary, new way to make ve gallons of fresh cold brew in less than 20 minutes... using fewer beans. The system is ideal for a variety of favorites including cold brew, nitro brew, iced lattés, nitro tea and much more. That’s innovation. That’s Curtis.

Stop by for a taste! Visit Us at the 2019 NACS Show, booth #8031!

DESIGNED &ASSEMBLED WILBURCURTIS.COM |

Perfecting the art of brewing since 1941. IN THE USA

Show Daily Full Page.indd 1 9/10/2019 5:24:03 PM 12 WEDNESDAY | OCTOBER 2, 2019 OFFICIAL DAILY NEWSPAPER | NACS SHOW DAILY NEWS

Super Sessions Create Operational Excellence Empowering employees ups the value for your customers and your company. chieving customer cycle.” This vicious cycle is expensive, “Your company benefits from challenges c-stores face is rising satisfaction and loyalty, she said. “Low labor spending leads efficiencies due to standardization, customer expectations. Customers gaining an advantage to operational problems, such as long but at the same time, you empower want to order and pick up at the over your competitors lines and dirty stores, which reduce employees to make decisions,” Ton store or shop any time they want,” Aand the ability to successfully adapt to sales and profits.” said. “You train them to solve customer Ton said. “There are also new marketplace changes can all be traced In her research, Ton identified a requests and contribute to operations. technologies and regulations in to one thing: a motivated workforce set of retailers that take a different For example, ordering supplies. By this market. Companies that can poised to succeed. approach. These retailers provide doing this, you make them more adapt to these changes faster are the In Thursday’s Super Session, “The good jobs: high wages and benefits, efficient. When people are more companies that stay around.” Good Jobs Strategy,” Zeynep Ton will predictable and adequate schedules, efficient, you can pay them more.” Ton describes the strategy as one describe the key sufficient training and In this system, service improves that not only will make a positive elements that “Super Session: The meaningful career paths. and customer satisfaction increases. impact for a single company, but that drive a capable Good Jobs Strategy” They complement this More satisfied customers drive higher could potentially be much farther and motivated Thursday, October 3 higher investment in sales. Lower employee turnover and reaching than that. 9:15 am - 10:15 am workforce, and people with operational better operational execution bring “When you look at the U.S. labor Sidney Marcus Auditorium how you can choices that increase costs down. force, retail is the largest employer use the strategy worker productivity and In addition to its financial and also a low-wage employer,” Ton to create value for your employees, contribution. She calls this approach benefits, the Good Jobs Strategy said. “The current minimum wage is customers and company. Ton, a The Good Jobs Strategy. carries strategic advantages. Good too low for retail workers to be able professor at the MIT Sloan School of “It’s about standardization and jobs companies stand out from to take care of their families. I think Management, has been studying retail empowerment,” Ton said. competitors, both for customers and c-stores could make a big difference operations for nearly 20 years. This concept, one of the four employees. Their stable, motivated not just in their operations and ability “In an industry with tight profit operational choices she highlights workforces also help them adapt to be productive and create great margins and a need to control cost, the in her strategy, describes how quickly to new technologies, services value for customers but also in our tendency is to minimize labor costs. people investment and operations or other changes. society. Raising wages would lift up This puts companies into a vicious work together. “Right now, one of the main so many people.”

Super Session Explores Next Great Inflection Point Jacob Schram reimagines mobility for c-store owners.

repare for a mind-expanding even faster this time, Schram said, Schram’s prediction gives industry go recharging hubs, urban mobility awakening when Jacob and include electric and autonomous leaders new information to push hubs and in-car services related to Schram takes the stage vehicles, more interconnected and the boundaries of their business, entertainment, education, relaxation, during Wednesday’s Super intelligent roadworks, new customer particularly those who are currently practical tasks and more. PSession, “Reimagining Mobility 2020- interfaces and services grappling with the big issues and are “The characteristics of mobility at 2030.” Schram, a senior advisor for and a dramatically eager to jump on the second great inflection point will McKinsey & Company, will reveal the different new opportunities. be significantly, not just marginally, “Reimagining Mobility future of mobility to c-store retailers competitive 2020-2030” According better,” he said. and the radical changes that are landscape in which Wednesday, October 2 to Schram, Schram is the former group sweeping across multiple dimensions. tech giants, start- 9:15 am – 10:15 am four disruptive president and CEO of Circle K Europe/ Schram predicts that by 2030, ups and OEMS Sidney Marcus Auditorium technology-driven Statoil Fuel & Retail. Before that, he the convenience industry will see mix and mingle. trends—autonomous spent three years as chief of marketing developments that are as profound “With any luck it will be what driving, connectivity, shared mobility and public relations at McDonald’s as those of a hundred years before. people actually want—not ‘faster and electrification—have the potential Norway and five years with McKinsey Think the shift from horse and buggy horses’—but something qualitatively to radically change the mobility in Denmark. Schram serves on the to automobile. It’s what Schram calls different and better,” he said. “These industry. And this will present c-store board of Moller Mobility Group, a “Mobility’s First Great Inflection Point.” coming changes are called mobility’s owners with new opportunities for leading car group in the Nordic and Cutting-edge changes are coming Second Great Inflection Point.” growth and expansion, such as on-the- Baltic countries. LET’S RISE

TOGETHER. SWING BY VISIT US AT BOOTH #7301 TO WIN! The unique, adventurous flavors your consumers desire. The quick Take your best shot in the convenience and valuable versatility you demand. Our wide portfolio Topgolf Swing Suite for a of breads, rolls, biscuits and flatbreads make it easy to up your chance to win! sandwich game — from dough balls to fully-baked options, there’s a product to perfectly match your needs and equipment. IT’S ALL ABOUT THE BREAD.

Show Daily Full Page.indd 1 9/10/2019 9:34:22 PM 14 WEDNESDAY | OCTOBER 2, 2019 OFFICIAL DAILY NEWSPAPER | NACS SHOW DAILY NEWS

Stay Tuned Live Recording for Convenience NGWCC Lobby B WEDNESDAY, OCTOBER 2 12:00 pm – 1:00 pm Food Safety featuring Matters Podcast Jeremy Zenlea, ith nearly 200 The 20-minute podcasts have Sometimes, episodes feature just-for- Cumberland Farms Inc., and Barbara weekly podcast garnered a large following since fun topics with celebrity guests such as Vanrenterghem, Food episodes under debuting three years ago. Convenience William Shatner or Mike Rowe. Safety Magazine their belts, the Matters listenership has grown by “Our mission isn’t to teach anyone WNACS Convenience Matters hosts still 70% since its launch in February 2016 a skill or mimic a learning seminar,” 1:00 pm – 2:00 pm get excited about telling your stories— and has topped 100,000 downloads, she said, “but to talk as deeply as Sustainability Strategies the stories of convenience stores, the Schnare said. possible about a subject in 20 minutes featuring Scot Case, people and the issues “While we focus most or less without letting the listener get Responsible Sourcing Solutions affecting the industry. of our content toward bored.” The cross-functional team behind Anything related to retailer employees 2:00 pm – 3 pm convenience, food, fuel, within the industry, Convenience Matters team includes CBD and Marijuana drinks or snacks makes our listenership is also Schnare and Jeff Lenard, NACS Products featuring for good content on the comprised of industry vice president of strategic industry Colleen Lanier, Hemp popular podcast. supplier partners, initiatives; John Eichberger, executive Industry Association At the 2019 NACS media, nonprofit director of the Fuels Institute; THURSDAY, OCTOBER 3 Show, the Convenience trade associations and Stephanie Sikorski, NACS vice 12:00 pm – 1:00 pm Matters team is planning a partners,” Schnare said. president of marketing; Donovan Brand Strategy featuring special live recording event. Attendees Above all, the goal of NACS is to Woods, director of operations of the Mike Lawshe, Paragon are invited to get a peek behind the make the podcasts lively and a part Fuels Institute; Britt Brewer, NACS Solutions curtain to watch the production and of their audience’s regular routines, marketing manager; and Jayme Gough, storytelling. whether driving to work (the average analyst for NACS research department. 1:00 pm – 2:00 pm “We will be talking to the ‘real rock commute is a little more than 26 New episodes post every Fuel Quality featuring Jo Lynne Parsons, Center stars’ of convenience,” said Carolyn minutes, according to the U.S. Census Monday and are available through for Quality Assurance, Schnare, director of strategic initiatives Bureau’s 2017 American Community the app “Through the Noise” as and Rebecca Monroe, at NACS. “We’ll have an industry Survey), jogging or listening on well as on iTunes and at General Motors leader to talk about what keeps them their computers. The podcasts cover www.conveniencematters.com. up at night, what’s down the road for topics about getting people where And, because the podcast is meant 2:00 pm – 3:00 pm them, their company and the industry.” they want to go—fuel, mobility and to help convenience professionals Retail Fuel Real Estate Schnare said the hosts might have transportation; food—what, where navigate their daily lives, Schnare Site Selection some tricks up their sleeves and and why they eat; and customers, invites listeners to submit show and promised attendees a good time. employees and leadership, too. guest ideas as well as feedback. What’s New and Cool? Cool New Products Preview Room has the latest and greatest.

ee and scan the newest “As far as trends, there seems to be a A trip to the Cool New Products products hitting store continuation of low carb, high protein Preview Room offers attendees a shelves by visiting this snack items, such as meat and cheese chance to get up close and actually year’s Cool New Products combinations, nuts and seeds and capture product and exhibitor details SPreview Room. Located in B401, this yogurt. Attendees will also see ‘special by using a handheld scanner. This recurring favorite will display 300 new diet’ items, such as gluten free and allows attendees to create a personal products, services and opportunities alternative milks. Exhibitors are also shopping list. Last year, attendees from across the U.S. and abroad. showcasing new cold brew products accrued about 37,000 scans across Nicole Walbe, NACS membership and specialty alcoholic beverages the Show, with an average of 122 manager, supplier relations, says these (hard seltzers, flavored beers).” leads per product. The accumulation products give attendees a look at The Cool New Products Preview of scans is automatically tallied industry novelties, trends and Room is based on the Show expo to produce a “Top 10 Cool New must-haves. and organized into five categories— Products” list that is published each “There’s a heavy emphasis on Facility Operations, Foodservice, Fuel day here in NACS Show Daily News. merchandise and foodservice, more so Equipment & Services, Merchandise See how close your choices match the this year than last year,” Walbe said. Candy & Snacks and Technology. Show’s rankings. Show Daily Full Page.indd 1 9/5/2019 8:27:18 AM 16 WEDNESDAY | OCTOBER 2, 2019 OFFICIAL DAILY NEWSPAPER | NACS SHOW DAILY NEWS

The Big Reveal New Exhibitor Area features industry debuts. et a sneak peek at new dedicated space hosts more than 200 products before they hit exhibitors across 20,000 square feet. retail shelves. The NACS The area is conveniently organized Show’s New Exhibitor into the same five categories as the GArea, returning for a fifth year, boasts Show Expo: Merchandise, Candy & the latest products, services and Snacks; Technology; Foodservice; companies entering the convenience Facility Operations and Fuel store market. Retailers have the Equipment & Services. opportunity to meet new suppliers and Attendees will be introduced to discover the innovative products that companies that may have existed are about to hit the convenience channel in other channels but are new to the 713 and help to increase store profits. convenience and fuel retail industry. “The designated New Exhibitor They also can experience new Area provides suppliers with increased products and services from familiar New Exhibitor Area exposure and selling opportunities faces at the NACS Show. October 2: 10:30 am - 5:30 pm and allows retailers to be the first to The New Exhibitor Area offers (open 1 hour earlier than main exhibits) engage with the new offerings,” said bonus viewings, with a preview October 3: 10:30 am - 5:30 pm (open 1 hour earlier than main exhibits) Leigh Walls, NACS director, exhibit hour from 10:30 am to 11:30 am on October 4: 9:00 am - 1:30 pm sales and services. Wednesday and Thursday before the Exhibit Hall B Located in Exhibit Hall B, the rest of the expo floor opens.

Booth #3617

www.masonways.com | 800-837-2881

Show Daily Quarter Page.indd 1 9/5/2019 8:50:57 AM Time sure flies. It’s been 10 years since we updated Pyramid’s look and offered the brand at a bargain price.

We thank you for your support as we celebrate this milestone. Here’s to a decade of success for Pyramid, and the customers who enjoy Our Best Bargain.

VISIT NACS US AT SHOW BOOTH #6431

WANT TO CARRY PYRAMID®?

Call 1-877-415-4100 to order Liggett Vector Brands is the exclusive sales, marketing and distribution agent for Liggett Group and Vector Tobacco. or contact your LVB rep today. © 2019 Liggett Group MSA PARTICIPANT.

Show Daily Full Page.indd 1 9/11/2019 1:34:50 PM 18 WEDNESDAY | OCTOBER 2, 2019 OFFICIAL DAILY NEWSPAPER | NACS SHOW DAILY NEWS

Are You a Launcher or Influencer? New education attendee segments make it easier to choose the right session.

o much to learn and so developing and implementing more little time. It’s a common complex processes, standards and dilemma for industry consistency for a given topic,” while professionals who attend Influencers are those seeking to build Sthe NACS Show each year. This year, “resources and bench strength for big NACS is making it easier to choose moves.” Influencers, according to which education sessions deliver the NACSShow.com, are “innovators and most value for you and your business risk-takers within a given topic.” during the 2019 NACS Show. To illustrate the new segment NACS has designed four identifiers, Pressley offered these segments based on where you are in examples. Someone starting out in the business lifecycle for a certain foodservice may find themselves topic. The four segments—Launcher, drawn to how-to’s and best practices Experimenters, Transformers and in the Launchers or Experimenters Influencers—will guide attendees attendees: That it could sometimes learning style and experience level, foodservice sessions. In another to sessions that are right for them. be difficult to find an education Pressley said. instance, those with a more advanced For example, if you’re looking for session that was right for their Ask yourself where you or and mature tech business model might how-to’s and best practices, you might business needs at that time,” said Erin your business falls within the find themselves drawn to select sessions marked “Launcher” or Pressley, NACS vice president of topic of interest. NACS describes the forward-thinking thought “Experimenter.” If you’re interested in education and media. Launchers as those who are “looking leadership for technology sessions what inspirational, forward-thinking Store count or organization size is to dip their toes into new waters, labeled Influencers. thought leaders have to say, you not a consideration when choosing an desiring to master the basics,” while “These segments are designed to might select those sessions marked education session. Simply read each Experimenters are still in “testing guide attendees to choose sessions that “Transformers” and “Influencers.” session description and look for the mode, but looking to set their address an immediate business need, “We developed this new education segment identifier to understand if the companies apart within a given area.” rather than lump all similar store size session segment navigation based on session is designed for your current Similarly, NACS describes companies together, assuming they all what we heard from NACS Show needs. There is a solution for every Transformers as “focused on have the same needs,” Pressley said.

The Road Ahead The Fuels Institute will present four sessions at the NACS Show.

ith so much information and Managing Corrosion: noise on the Expand the Lifespan of internet, how do Your Fuel Equipment Wyou determine what research is legit Tuesday, October 1 and trustworthy—especially when The Fuels Institute brings together a Noon - 1 pm it pertains to how you operate your variety of stakeholders—from industries business? The Fuels Institute can Successfully Retailing help you do just that by delivering such as biofuels, refiners, distributors, Biofuels unbiased research about the direction Tuesday, October 1 the fuels market is heading. The automakers, retailers and more—to 1:15 pm - 2:15 pm organization will contribute to four education sessions during the 2019 evaluate the issues that affect the market. NACS Show. Factors of Demand “We want people to think bigger Destruction and broader and not just believe a or who to trust. So we publish objective affect the market. By providing a Wednesday, October 2 headline that focuses on one small research so that NACS members know forum through which these individuals 8 am - 9 am segment,” said John Eichberger, what they can realistically expect as can share perspectives, the institute executive director of the Fuels Institute. they plan for the future.” can facilitate a more effective market EVs: Shifting from Fuel A former lobbyist, Eichberger helped The Fuels Institute brings together introduction of new fuels and vehicle Provider to Energy found and launch the Fuels Institute a variety of stakeholders—from technologies. By producing research Provider with NACS in 2013. industries such as biofuels, refiners, that presents accurate evaluations of Thursday, October 3 “Everything’s changing,” he said. distributors, automakers, retailers the market and potential development, 8 am - 9 am “Retailers don’t know who to believe and more—to evaluate the issues that see FUELS INSTITUTE, page 30 GREAT COFFEE FAST!

Drip-style coffee, hot or iced, brewed by the cup.

Practically no coffee waste.

Intelligent technology eases labor demand.

Experience at NACS Show 2019, Booth #7629. Use your numbers on

LEARN MORE: bunn.com/fast-cup

19-09_NACS_ShowDaily_Ads.indd 1 9/4/19 3:28 PM Show Daily Full Page.indd 1 9/5/2019 8:42:40 AM 20 WEDNESDAY | OCTOBER 2, 2019 OFFICIAL DAILY NEWSPAPER | NACS SHOW DAILY NEWS

CALENDAR OF EVENTS 2020 FEBRUARY APRIL JULY OCTOBER 5-7 7-9 12-17 11-14 NACS Leadership NACS State of the NACS Financial NACS Show Forum Industry Summit Leadership Program at Venue: Las Vegas Venue: Eden Roc Venue: Hyatt Regency Wharton Convention Center Miami Beach, Florida O’Hare Venue: The Wharton Las Vegas, Nevada Chicago, Illinois School at the University of MARCH Pennsylvania NOVEMBER 19-24 Philadelphia, Pennsylvania 3-5 NACS Leadership 1-6 NACS Convenience for Success 19-24 NACS Innovation Summit Asia Venue: Virginia Crossings NACS Marketing Leadership Program at Venue: Waldorf Astoria Hotel and Conference Leadership Program MIT Bangkok Center at Kellogg Venue: Sloan School Bangkok, Thailand Richmond, Virginia Venue: Kellogg School of Management at the of Management at Massachusetts Institute of 10-12 26-30 Northwestern University Technology NACS HR Forum Conexxus Annual Evanston, Illinois Cambridge, Massachusetts Venue: Westin Dallas Conference Downtown Venue: Loews Ventana To be announced Dallas, Texas Canyon Resort AUGUST NACS Women’s Tucson, Arizona 2-6 Leadership Program at 10-12 NACS Executive Yale NACS Day on the Hill Leadership Program at Venue: Yale School of Venue: Four Seasons Hotel JUNE Cornell Management at Yale Washington, D.C. 2-4 Venue: Dyson School at University Convenience Cornell University New Haven, Connecticut Summit Europe Ithaca, New York Venue: Berlin Marriott Hotel Berlin, Germany FRESH MINT YOU WANT WHAT 14% YOUR CUSTOMERS MENTHOL SEGMENT ARE LOOKING FOR! 36% OTHER SEGMENTS 50%* MINT FLAVOR STOCK SEGMENT the top-selling

EVP CATEGORY MINT SEGMENT flavor segment. GROWTH (millions/units)** GROWTH (thousands/units) 1,000 10,000

750 4,000

500

2018 2019E

ORDER TODAY Visit us at NACS FRESH MINT 3.6% Show Booth #749 UNIT - 1 PACK INNER - 5 PACK

WARNING: This product contains nicotine. Nicotine is an addictive chemical.

NOT FOR SALE TO MINORS. 887969011243 887969011250 *Source: IRI – Total Conv Latest 4 week periods Top 50 SKUs Unit Sales, Units Sold Per Selling Store, Unit Sales and Stores. **Source: [Tobacco, Market]: Nielsen US Tobacco YoY rates for C-store channel (2013-2014) and all channel (2015-2017); UBS Global Tobacco Report 2017 YoY forecast (2018); Morgan Stanley Tobacco report (2018-2025 forecast); CDC 2017 unit tobacco sales; [EVP Market, 7-Eleven EVP]: MSAI Partnership Retail Database; [C-Stores sales]: Wells Fargo Convenience Stores Report. *7-Eleven 2016-2018 CAGR excludes 7-Eleven Horizon ©2019 Fontem. blu® the blu logo, myblu™, and the myblu logo are trademarks of Fontem Holdings 4 B.V.

Show Daily Full Page.indd 1 9/10/2019 5:10:45 PM 22 WEDNESDAY | OCTOBER 2, 2019 OFFICIAL DAILY NEWSPAPER | NACS SHOW DAILY NEWS

Follow the Path to Leadership Chart a course of action to become the leader you want to be.

here’s a leader inside experience at an look at their personal strengths, project and use their leadership skills you whether you know education session development areas and ways they can to impact their work environment, it or not. Every one of us at the annual change how they lead to drive higher allowing them a practical way to naturally influences others. NACS Show. levels of performance and employee reinforce what they have learned to TCultivating this natural influence Wondering commitment. If leaders are taking on drive results. and defining a vision of your ideal if this program new challenges, are looking to take leader-self puts you on the path to is right for you? their leadership to the next level, or What kind of success business success. Joanne M. Loce, Joanne M. Loce believe that their actions can impact Q have past participants NACS is helping emerging leaders who designed the how their employees perform in new had? do just that, while building skills for program and is managing partner and different ways, this is a great Each year at the NACS Show, long-term success of Fortify Leadership program for them. program attendees present their through its NACS NACS Leadership Group, spoke with NACS project during an education session. Leadership for for Success Project Show Daily News about Why should I attend this Past participants have described Success program. Report Out (Part 1) the program and its Q particular leadership business successes that ranged from This six-day, Wednesday, October 2 role in developing and conference? reducing attrition and improving 8 am - 9 am on-site program Room A314 establishing tomorrow’s During this program, leaders will communications within teams to takes place April leaders. explore their natural preferred greater recognition and increased 19-24, 2020, in working styles, emotional intelligence participation in loyalty programs. Glen Allen (Richmond), Virginia. It Who is the ideal and values that drive their leadership For many attendees, the leadership focuses on arming participants with Q candidate for NACS brand. They also will discover how training spilled over into their skills they can immediately use on the Leadership for Success? they, as individual leaders, can impact personal lives, as well. Individuals job to improve their leadership and The program was culture, employee who have attended this program operational performance. developed for NACS Leadership engagement and business reported personal successes such While the six days of on-site district managers, for Success Project performance. In addition as sharing more time with family, programing are comprehensive and supervisors and Report Out (Part 2) to learning about improving personal fitness levels and intense, it’s just the beginning of the other convenience Wednesday, October 2 leadership and applying building personal confidence. 9:15 am - 10:15 am process for participants. During the retailers who want new skills to real-life Room A314 following six months, team members to improve their situations, leaders To learn more about apply what they learned at NACS work performance. who attend build their NACS Leadership for Success, Leadership for Success in their work Leaders who attend this program professional network with peers in the visit convenience.org/ environment and then present their should be willing to take a reflective c-store industry. Attendees define a leadershipforsuccess. question of the day What is the biggest challenge facing your business today?

Bhagdeep (Dee) Dhaliwal Brian deWerff Lisa Dell’Alba President Customer Vice President President and CEO Dhaliwal & Associates Inc. Mondelēz International Square One Markets

One of the biggest challenges facing My biggest challenge is evolving our As a small family business in its second my business is overbearing and product mix and customer vehicles generation, there are a great many unnecessary regulations. I have on to be laser focused on the changing challenges, including the need to satisfy more than one occasion gone above consumer. Customer preferences and multiple generations of customer and and beyond our legal requirements in demands change rapidly, which is workplace needs. We are fortunate to an attempt to appease an overzealous pushing us to think differently on how be as involved with NACS to learn new regulator because it was easier than we go to market with them. ideas and leverage new concepts. The arguing my point, even though I know challenge becomes which idea to run I was in the right.” with and how far you go.” 53298-Core4-Trade-Ad-ShowDaily-1a.pdf 1 8/28/19 4:17 PM

DRIVE PROFITS IN YOUR KING SET WITH THE CORE 4 THEATER BOX LEADERS

HIGHER PROFITS & VALUE ON THEATER BOX THAN COMPETITIVE KING SIZE ITEMS

Show Daily Full Page.indd 1 9/5/2019 8:23:59 AM 9.5”

More Favorites, More Fans Ferrero is proud to offer more iconic brands and soon-to-be one of America’s favorite chocolate bars, Kinder Bueno. We continue to fuel the category with Ferrero sales up 18% in the past year. We’re growing our brands to 13.25” grow your business.

Show Daily Full Page.indd 1 9/10/2019 5:10:12 PM

NACS SHOW DAILY

d20-0929IL11.08

ZUCCONI IDEA AGENCY INC Ferrero Ad 09/06/19 11.08 WARNING: This product contains nicotine. Nicotine is an addictive chemical.

Did you know you could be missing a $60,000 opportunity in each store if you don’t carry the entire JUUL portfolio?

16 JUUL SKUs = Growth Partnering with our retailers and wholesalers to maximize distribution is our collective opportunity to store growth. Our data supports the more JUUL SKUs you carry, the higher velocity per SKU.

+154% More SKUs equates HIGHER velocity

$274 $729 $1,002 $1,854

2-4 SKUs 5-7 SKUs 8 -11 SKUs 12-16 SKUs Per Store Per Store Per Store Per Store

Source: Nielsen AOD, $/Store Weeks Selling thru 3/30/2019.

How do I get started? Visit us in Hall C Booth #6753 and learn more about your 16 JUUL SKUs today.

Designed for adult smokers. Not for sale to minors.

NOT FOR SALE TO MINORS: This is an age-restricted product and age verification is required at sale. CALIFORNIA PROPOSITION 65 WARNING: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. TM and © 2019 JUUL Labs, Inc. All rights reserved.

Show Daily Full Page.indd 1 9/12/2019 11:25:27 AM 26 WEDNESDAY | OCTOBER 2, 2019 OFFICIAL DAILY NEWSPAPER | NACS SHOW DAILY NEWS

By the Numbers Convenience stores have a special place in all communities. onvenience stores continue to be a key resource for communities of all sizes. Offering speed of service, Cextended hours of operation, convenient locations, one-stop shopping, grab- and-go foodservice and a variety of merchandise, the numbers say it all: • About 80% of convenience stores sell motor fuels. While this represents a slight decrease from 2016, the statistic reflects of retailers evolving their business models to focus more on the in-store, foodservice offer, as well as retailers embracing new store formats and establishing their brands in more urban, walk-up locations. • The average time it takes a customer to walk in, purchase an item and depart is between 3 and 4 minutes. It takes 35 seconds to walk from the car to the store, 71 seconds to select item(s), 42 seconds to wait in line to pay, 21 seconds to pay and 44 seconds to leave the store. store for about every 2,100 people. million customers per day and 58 and Atlantic in Los Angeles. Modern • Foodservice sales are increasingly C-stores account for more than one- billion customers every year. self-service began in 1964 with the becoming convenience stores’ most third of the brick-and-mortar retail • Self-serve at the pump is a part of introduction of remote fueling; an profitable category. Convenience store universe tracked by Nielsen in the most convenience stores’ fueling attendant was no longer required to foodservice contributed 22.6% of United States. operations. The first self-serve gas reset the pumps after each transaction. in-store sales in 2018, with prepared • An average convenience store selling station was opened by Hoosier Today, it is now available in 48 states. food driving the category’s growth. fuel has around 1,100 customers per Petroleum Co. in 1930 but was closed (New Jersey and Oregon still require • Convenience stores are everywhere. day, or more than 400,000 per year. by the fire marshal as being a fire full-service operations; New Jersey’s There are 154,958 convenience Cumulatively, the U.S. convenience hazard. Frank Ulrich reintroduced the law was enacted in 1949; Oregon’s stores in the United States. That’s one store industry alone serves nearly 165 idea in 1947 at the corner of Jilson in 1951.)

FOR NUMBERS interpreting reports and building selling an executive summary and key MORE continued from page 8 stories around CSX data. takeaways. INFO questionnaires include separate entry, Kelsey reminds NACS members exit, gas-n-go and store characteristics Who’s your shopper? that shopper insights can inform and Grab a copy surveys to get a complete The NACS Shopper Panel allows shape a business’ strategy. of the NACS understanding of shopper experience retailers and suppliers to customize “Shopper insights play a vital at “the moment of truth.” specific product/category questions role in helping to identify what Show On-Site Guide CSX data is the engine behind to generate even more insights. The shoppers want, how their shopping to find: the NACS State of the Industry panel consists of a subset of thousands habits are evolving and how • Shuttle bus schedules, routes Report®, Kelsey said. This dynamic, of c-store shoppers who were convenience store retailers (in and boarding locations self-reported subscription database interviewed as part of the Convenience collaboration with their supplier • Sessions and speakers provides members with financial Tracking Program. NACS will assist partners) can capitalize on constantly • NACS Show expo map and operational benchmarking. The in developing the questionnaire and changing shopper attitudes • NACS Show exhibitors data is available to both retailers and collecting insights into shopper attitudes and behaviors,” Kelsey said. suppliers. Subscribers are issued an and behaviors concerning topics of “Understanding this will help to • Product category listings unlimited number of licenses to view interest to the participant. Also, NACS influence their purchasing habits and • CBD FAQs and exhibit floor CSX data and receive ongoing support will field the survey digitally and improve the ‘stickiness’ of information from the CSX staff in preparing and provide a results report, including your brand.” • Information about NACS

CMY

Show Daily Full Page.indd 1 9/11/2019 12:47:42 PM Find us at Booth #448

We’re creating the largest retail point-of-sale merchandising platform in the world.

Ripe for Disruption Reimagining the Retail Shopping Experience The store perimeter, where coolers are located, At Cooler Screens, we’re transforming retail cooler is the strongest and fastest growing area of brick and surfaces into IoT-enabled screens that deliver new mortar retail, but largely ignored. Coolers and freezers are marketing opportunities and smart merchandising. the most overlooked, least promoted, least technology- For consumers, we’re reimagining the shopper enabled, and most operationally challenged sections of experience by combining the power of digital into the store. brick and mortar retail. For retailers, we are developing ﬂ awless in-store merchandising and creating new Find us at Booth #448 advertising revenue. And for brands, we are providing See our doors also at the a new platform to promote their products and use

Copyright © 2019 Cooler Screens, Inc. All rights reserved. Conﬁ dential. Conﬁ Inc. All rights reserved. Copyright © 2019 Cooler Screens, Anthony Hillphoenix Booth #8543 advertising dollars at POS, the most effective moment, with real-time analytics and data.

233 N. Michigan Avenue, Suite 1430, Chicago, Illinois 60601 www.coolerscreens.com | [email protected]

2019Show 08Daily 29 FullCSI Page.indd NACS Dover 1 Sell Sheet V02.indd 1 9/10/20199/6/19 9:25:19 3:58 PM PM 30 WEDNESDAY | OCTOBER 2, 2019 OFFICIAL DAILY NEWSPAPER | NACS SHOW DAILY NEWS

FUELS INSTITUTE initiative tasked with determining Meet the Fuels Institute to Energy Provider: continued from page 18 whether the relationship between the Although the Fuels Institute doesn’t This session will identify the breakdowns and diesel fuel is causal have a booth at the NACS Show, costs associated with installing the institute can help business or coincidental. Eichberger and his team will be on-site, and operating charging stations leaders and policymakers make “We made a lot of progress meeting with contributors and members. at your stores, how to apply for more informed decisions. Both pulling people together and have The Fuels Institute also is presenting grants and other government can help eliminate costs from initiated some projects,” Eichberger four education sessions this week. programs to defray installation the system, ease the pressures on said. “Right now, we’re relying on charges and how to capitalize on market participants and help deliver the industry to get us data. But the Today: EV charger installation to further to consumers the fuels they want most important thing is that we’ve • Factors of Demand Destruction: benefit your customers. and need in the most affordable stopped pointing fingers. Instead, In this session, Eichberger and “Rather than discuss what manner possible, Eichberger said. we’re working together to come up a Fuels Institute board member the trends are predicting, we’re In 2017, the Fuels Institute with some options that the market and will speak on the factors causing going to talk about the reality launched the Fuel Quality Council the regulators can consider for better, a reduction in gasoline demands of having a charging station at (FQC) in an effort to determine more comprehensive solutions.” and explore the major factors in the your store,” Eichberger said. why diesel fuel injectors, filters Featured research, information market that will influence demand for “The driver of an EV tomorrow and various other engine parts are about upcoming events, fuels-related liquid fuels in the next 20 to 30 years. is buying gasoline in your store breaking down more often than articles and information about the today. What do you need to usual. The FQC is a nonbiased, FQC is posted at Thursday: do to keep them coming to cross-industry collaborative www.fuelsinstitute.org. • EVs: Shifting from Fuel Provider your store?”

2015 Show Daily Half page.indd 1 9/11/2019 12:27:50 PM A NEW INDUSTRY IS HERE!

Host a Bitcoin Depot ATM in Your Store.

• Free Bitcoin ATM

• Earn up to $1,000 a month!

• Free set-up, maintenance, and marketing

• Increased foot traffic and cash ATM volume

• Zero cost, zero risk

NACS SHOW Booth #523

Show Daily Full Page.indd 1 9/5/2019 7:53:01 AM Delicious. Simple. Better-for-you. Aligns with consumer’s desire for clean label snacks

Only 5 ingredients – 64% of millennials • believe that fewer ingredients means a snack is healthier or better-for-you* Certiﬁed non-GMO appeals to • consumers interested in better-for-you candy & snacks*

* Source: Better-For-You Snacks: The New Snacking Reality Study – April 2017; IRI, Total U.S. MULOc and Grocery

Show Daily Full Page.indd 1 9/11/2019 12:43:09 PM Show Daily Full Page.indd 1 9/5/2019 8:32:12 AM 34 WEDNESDAY | OCTOBER 2, 2019 OFFICIAL DAILY NEWSPAPER | NACS SHOW DAILY NEWS GRAB ‘N’ GO Everything you need to hit the ground running at the NACS Show Wednesday Education Sessions

8:00 am – 9:00 am Cannabis, Marijuana, CBD: repair and maintenance, yet critical equipment-specific Factors of Demand Destruction The Practical and Legal Outlook data is often in silos and inaccessible. Learn how A302 A411 Cumberland Farms leverages mobile repair support As vehicles become more fuel efficient and electric The 2018 Farm Bill’s passage didn’t throw open the and compliance validation to help its field workforce vehicles make up a larger share of the U.S. fleet, doors for cannabis sales. Today, retailers can only improve equipment downtime, repair costs, first-time consumers will buy less gasoline. This session leverages legally sell a few hemp-derived CBD products, but fix rates, repeat visits and warranty management. Fuels Institute research to provide insight into the future many retailers are taking the risk to sell non-approved of transportation and how the market might evolve for hemp-derived CBD or marijuana-based products. Learn Marketing Basics for Operations Staff fuel retailers over the next 20 years. about developments at the federal level; the FDA’s A312 TODAY future approach to foods, dietary supplements and body Marketing and operations are in charge of knowing EMV: Can You Afford Not to Upgrade? care products; and future legal shifts at the local and what the market wants and how the organization can at the A305 state level. Employer drug testing, substance abuse deliver. Master marketing basics to achieve greater Beginning in October 2020, fraud liability will shift policies and managing medical/fitness for duty also will success for your organization. The most effective—and NACS to merchants when it occurs at gas pumps that are not be covered. collaborative—strategies don’t happen overnight. But EMV or chip card enabled. If you’re still figuring out by implementing marketing basics, WE CAN continue SHOW how to make the change, you’re not alone. This session IT as a Strategic Partner to grow our businesses. will arm you with vital information on EMV, so you A412 7:30 am – 5:30 pm can assess what your costs and risks will be if you Technology infuses every aspect of your convenience NACS Leadership for Success Project Registration ignore the EMV deadline. The session also features a business. IT leaders will share ways that they have Report Out (Part 2) evolved their roles and shifted their companies toward A314 8:00 am – 10:15 am case study. an IT-integrated mindset. Leave with ideas on how to do The NACS Leadership for Success Program brings Education Sessions HR Professionals to HR Marketers the same within your organization. together the brightest supervisors in the industry to 8:00 am – 11:30 am A312 develop their leadership skills. For the past six months, Cool New Products When turnover happens, you need to be prepared to 8:00 am – 10:15 am participants have been working on reducing turnover, Preview Room fill the gap as soon as possible. With the average cost Small Operator Workshop: Consistent increasing employee engagement and developing store (RETAILERS ONLY) to hire an hourly employee at $1,682 and an average Coaching, Mentoring managers by creating plans, setting goals and tracking 90-day hourly employee turnover rate of 34%, it is vital and Training progress. Learn what worked (and what didn’t!) as they 9:15 am – 10:15 am you look at the recruitment process differently to bring A407 developed and strengthened their teams. Super Session: in new employees quickly. Hear from a retailer adopting RESERVATION REQUIRED. This session teaches Jacob Schram the strategy of HR as Marketers and redefining their coaching techniques that are easy and effective in CBD, Hemp, Edibles: What Retailers everyday operations and addresses implementation of recruitment model. Need to Know About This New 10:30 am – 11:45 am store policy and procedure manuals. Attendees will Category learn how to conduct an effective five-day employee General Session Featuring NACS Leadership for Success Project A411 training program. NACS Chairman Frank Report Out (Part 1) Convenience retailers have lots of questions about this Gleeson and Keynote A314 exciting new space. What is the difference between Robyn Benincasa Small Operator Workshop: Just The NACS Leadership for Success Program brings CBD and hemp? Edibles, tinctures, topicals … how in Time vs. Just in Case Inventory together the brightest supervisors in the industry to do these products work? Who’s actually buying them? 10:30 am – 5:30 pm Management develop their leadership skills. For the past six months, And how can convenience retailers educate consumers New Exhibitor Area A408 participants have been working on reducing turnover, in a channel centered around speedy transactions? Two Hall B1 RESERVATION REQUIRED. Learn how to make increasing employee engagement and developing store hemp industry experts tackle these questions and more. the most out of the space in your store, and understand managers by creating plans, setting goals and tracking 11:30 am – 5:30 pm where you are actually making money. Exercises Expo progress. Learn what worked (and what didn’t!) as they Super Session: Reimagining Mobility include inventory turns, shelf space analysis, velocity Halls B and C developed and strengthened their teams. 2020–2030 reports, product placement, product variety and shrink SIDNEY MARCUS AUDITORIUM measurement. Leave with the “10 Things to Implement 11:30 am – 5:30 pm Retail Under Attack: The Importance By 2030, there will be new developments that may be as to Improve Sales Based on your Inventory.” Cool New Products of Tobacco Training profound as those of 100 years ago when automobiles Preview Room A316 replaced horses as a means of transport. Industry veteran 8:30 am – 10 am (OPEN TO ALL) The FDA has targeted convenience stores for increased Jacob Schram discusses the future of mobility and the C-Store Success: A Practical Guide enforcement of tobacco and e-cigarette sales. Many fast-approaching transportation changes. to Sell Your Product, Service or 3:00 pm – 7:00 pm states have proposed and passed legislation to raise the International Club Equipment to Convenience Stores legal tobacco age from 18 to 21. This session covers Sprinting to Digital Transformation: (Invitation only) A402 the latest legislation and ways to train your employees Using Conexxus’ API Initiative to Suppliers will discover the right tools and strategies to and respond to consumers caught in the middle. Compete in the Digital Economy 5:30 pm – 6:45 pm help their businesses make headway in the convenience A412 NACS Show Happy Hour and fuel retailing industry. Panelists include insiders Convenience Matters LIVE: The Real Application Programing Interfaces (APIs) are Lobby C, GWCC who will share insights on engaging the right people Rockstars of Convenience revolutionizing every aspect of business and and building strategies to create long-lasting, productive A404 banking. Conexxus is developing a new class of partnerships with customers. Get a behind-the-microphone glimpse of the standards that take the industry closer to “plug STAY CONNECTED and play” innovation, while adding life to legacy Convenience Matters podcast, hear a 25-minute 9:15 am – 10:15 am DURING THE NACS SHOW segment live and ask questions of the co-hosts and systems. Learn the key benefits of API architecture and Combating Costs with Strong how it relates to profits, how Conexxus is re-designing facebook.com/nacsonline guests at the end of the taping. Hear how the rockstars Facilities Maintenance/Management enterprise systems quickly and cost effectively and how twitter.com/NACSonline of the convenience store industry got their start and how A305 you can reap the benefits. they have fostered success. Service technicians are the most important part of store NACS_Online #nacsshow LK NACS Trade Ads R1 Daily PRINT.pdf 1 9/11/19 9:36 AM

CMY

Show Daily Full Page.indd 1 9/11/2019 12:35:11 PM 36 WEDNESDAY | OCTOBER 2, 2019 OFFICIAL DAILY NEWSPAPER | NACS SHOW DAILY NEWS

CELEBRITY APPEARANCES, booth promotions and giveaways

View It be on hand for autographs on Wednesday, Meet Brian Ortega Time for Coffee FSG October 2, 2019, from 12:00 pm to 4:00 pm in CONSTELLATION BRANDS ALLIANT COFFEE SOLUTIONS BOOTH 5266 Booth 1655. BOOTH 6419 BOOTH 233 Stop by Booth 5266 to see the latest in UFC featherweight Stop by Booth 233 to see Alliant Coffee automation technology and enter for a chance Cool Sounds fighter, Brian Ortega, Solutions new products and enter to win a to win a free TV! REFRIGERATION DESIGN will be at Booth 6419 free Apple Watch. TECHNOLOGIES taking photos and Hall of Famer BOOTH 8465 signing autographs SMOKEY MOUNTAIN Stop by Booth 8465 Wednesday and HERBAL SNUFF for a chance to Thursday, 12:00 pm – BOOTH 1655 win a set of Bose 2:00 pm. Come by and NFL Hall of Famer Bluetooth wireless shake his hand, pose and former Dallas headphones when for a photo and have a Modelo Especial or one Cowboy Randy White you sign up for a of the other various beer/wine drinks offered is Smokey Mountain free energy study by Constellation Brands. Herbal Snuff’s national from Refrigeration spokesperson. He will Design Technologies.

WE AN USE Super Session: The Good Jobs Strategy INSPIRATION Thursday, Oct 3 | 9:15am – 10:15am Zeynep Ton, Professor of Operations Management at MIT Sloan TO FUEL OUR School of Management INNOVATION. Location: Sidney Marcus Auditorium Super Session: Reimagining Mobility 2020-2030 Wednesday, Oct 2 | 9:15am – 10:15am NEW! Jacob Schram, Senior Advisor at McKinsey & Company Super Sessions with Location: Sidney Marcus Auditorium actionable takeaways Two brand-new Super Sessions deliver mind-expanding ideas for industry leaders looking to push the boundaries of their business. Show Daily Full Page.indd 1 9/5/2019 7:54:35 AM 38 WEDNESDAY | OCTOBER 2, 2019 OFFICIAL DAILY NEWSPAPER | NACS SHOW DAILY NEWS

SNAPSHOTS Highlights from the 2018 NACS Show

Visit the 2019 Show expo for interactive demonstrations

Network with friends, peers, mascots and celebrities Show Daily Full Page.indd 1 9/10/2019 5:11:43 PM CHECK OUT WHATS NEW! @ Booth #731

Oakbrook Terrace Tower | 1 Tower Lane #2700 | Oakbrook Terrace, IL 60181 | www.ferrarausa.com

Show Daily Full Page.indd 1 9/5/2019 8:06:17 AM