If Your Doctor's Name Is Google, Open This Booklet!

If your doctor’s name is Google, open this booklet! LYNNE McVEY AT THE MONTRÉAL WEST ISLAND IUHSSC, WE AIM TO PROVIDE PRESIDENT TIMELY AND TRUSTED ACCESS FOR ALL CITIZENS TO QUALITY HEALTH AND SOCIAL SERVICES, & CEO CLOSE TO HOME.

The Montréal West Island Integrated University Health and Social Services Centre (IUHSSC) is the result of a merger of several facilities (see page 4) with the addition of a population health mandate for all citizens living in the western region of Montreal. Our mission, as outlined by the Quebec Ministry of Health and Social Services, is to provide community health care, specialized mental health, social and rehabilitation services to those we serve. I have had the honour of holding the position of President and CEO of this organisation for over a year. I am particularly proud to lead teams who care for patients, clients, children, veterans and families every day. Our goal is to build trust with the communities we serve. Affiliation with McGill University marks our academic and research missions, inviting students from all disciplines to join our teams. To help you discover all our services, we offer you this booklet filled with descriptions of programs along with phone numbers, portals, and websites describing our entry points and all you need to know to access them. I wish you a good read and invite you to get to know us better.

2 We take care of everyone! THE MONTRÉAL WEST ISLAND INTEGRATED UNIVERSITY HEALTH AND SOCIAL SERVICES CENTRE

COMMUNITY MENTAL HEALTH CHILD AND YOUTH FAMILY MEDICINE HOSPITALS UNIVERSITY PROTECTION CENTRE COMMUNITY CLINICS 3 1 INSTITUTE 1 6 (GMF) INCLUDING 3 SUPER CLINICS - REHABILITATION LOCAL COMMUNITY RESIDENTIAL AND DROP-IN (GMF-R) CENTRES* SERVICE CENTRES LONG-TERM CARE 2 4 (CLSCs) 8 CENTRES (CHSLDs) UNIVERSITY * One for intellectual disabilities or an TEACHING FAMILY autism spectrum disorder. One for RESEARCH MATERNITY MIDWIFE 1 MEDICINE CLINIC vulnerable youth experiencing psychosocial issues or requiring youth protection CENTRES CENTRES BIRTHING (GMF-U) services. 2 3 1 CENTRE

The connection we share 3 MONTREAL WEST ISLAND INTEGRATED UNIVERSITY HEALTH AND SOCIAL SERVICES CENTRE

AN OVERVIEW OF OUR FACILITIES Click the icons on the map to display facility contact information.

CHSLD St. Mary’s Denis-Benjamin-Viger Hospital Center CLSC de Pierrefonds

GMF

SC GMF-R

GMF-U Grace Dart Ste. Anne’s CLSC du GMF CHSLD Extended Care Centre Hospital Lac-Saint-Louis & de Dorval Maison de naissance Batshaw Youth and du Lac-Saint-Louis CHSLD SC GMF-R Family Centres Birth Centre de Lachine

CLSC de Dorval-Lachine Lakeshore CHSLD GMF Douglas Mental Health General Hospital Nazaire-Piché University Institute CLSC de LaSalle H

Hôpital de LaSalle et CHSLD de LaSalle Unité d’hébergement LaSalle West Montréal Readaptation Centre ...... HOSPITAL ...... GMF FAMILY MEDICINE GROUP SC GMF-R..... SUPER CLINIC ...... CLSC NB: We also have facilities in Longueuil, Laval, and Prévost.

The following pages highlight a number of our services. Consult the directory of the connection we share on page 11.

4 SERVICES FROM LEADING BIRTHING CENTRE IN QUÉBEC WITH BIRTHS/ BIRTH 9200 YEAR BREASTFEEDING TO ADULTHOOD DROP-INS FOR ANSWERS TO YOUR QUESTIONS AND TO MEET WITH “GOOD NEWS! WE’RE EXPECTING OUR FIRST OTHER NEW PARENTS CHILD. PRENATAL CLASSES WILL HELP US GET READY... AND WE WILL GET ADVICE ON ALL 4 CLSCs, THE MIDWIFE BIRTHING BREASTFEEDING AND CARING FOR OUR CENTRE, AND ST. MARY’S HOSPITAL CENTER NEWBORN.” ARE CERTIFIED BABY-FRIENDLY

ARE YOU CONSIDERING BECOMING A FOSTER PARENT? THERE ARE MANY CHILDREN WHO NEED YOU! WE PROVIDE SUPPORT TO ALL FOSTER FAMILIES.

EATING WELL DURING PREGNANCY IS VITAL. THAT’S WHY WE OFFER LOW-INCOME PREGNANT WOMEN FREE FOLLOW-UP WITH A NUTRITIONIST AND A NURSE AUTISM SPECTRUM DISORDER CAN AT THE OLO PROGRAM. BE A MAJOR SOURCE OF CONCERN FOR MANY PARENTS. OUR INTELLECTUAL DISABILITY, AUTISM ARE YOU BETWEEN 12 AND 24 YEARS OLD? SPECTRUM DISORDER, AND PHYSICAL APPOINTMENTS ARE AVAILABLE WITH DISABILITY PORTAL IS HERE TO HELP. A PHYSICIAN OR A NURSE AT OUR MANY YOUTH CLINICS... AND IT’S CONFIDENTIAL.

BEING A PARENT ISN’T ALWAYS EASY. IF YOUR CHILD IS EXPERIENCING ONGOING DIFFICULTIES ADJUSTING TO SCHOOL OR FAMILY LIFE, YOU CAN COUNT ON THE SERVICES OF THE CHILD AND ADOLESCENT FAMILY CRISIS CENTRE (CAFE). 5 MONTRÉAL WEST ISLAND INTEGRATED UNIVERSITY HEALTH AND SOCIAL SERVICES CENTRE

SERVICES FOR FULL KIDNEY HEALTH PROGRAM 2 47 = Treatment Dialysis INCLUDING centres chairs ADULTS MEMBER OF THE ROSSY  Cancer care WE ARE HERE FOR YOU! CANCER NETWORK  Disease burden SPECIALIZED NURSE 9 PRACTITIONERS (SNP) PROVIDING ACCESS TO PRIMARY CARE “MY SON HAS AN INTELLECTUAL DISABILITY. HIS DAILY LIFE HAS BEEN TRANSFORMED SINCE HE STARTED GOING TO ONE OF THE 24 WORK INTEGRATION SITES AVAILABLE IN “ISOLATION AMONG SENIORS IS SOMETHING THE AREA. HE’S ACQUIRED A WHOLE THAT TOUCHES ME DEEPLY. BY VOLUNTEERING RANGE OF SKILLS.” FOR A FEW HOURS, I CAN MAKE A DIFFERENCE IN A SENIOR’S LIFE!”

NEED A VACCINE? YOU CAN LIVE WELL WITH MAKE AN A CHRONIC ILLNESS LIKE APPOINTMENT AT ASTHMA OR DIABETES. ONE OF OUR 4 CLSCs. EDUCATIONAL PROGRAMS MOST VACCINES ARE ARE AVAILABLE TO HELP FREE OF CHARGE! YOU BETTER MANAGE YOUR CONDITION.

6 CONNECT WITH US... SEE PAGE 11

“THIS TIME IT’S FOR GOOD. I QUIT SMOKING WITH THE HELP OF MY QUIT SMOKING CENTRE AND SUPPORT GROUPS, AND I AM PROUD I DID!”

“BY SEEING A PHYSICIAN OR A NURSE-PRACTITIONER AT MY COMMUNITY FAMILY MEDICINE CENTRE I WAS ABLE TO RECEIVE TREATMENT FOR MY ABDOMINAL PAIN, AVOIDING HOURS OF WAITING IN AN EMERGENCY ROOM.”

WE HAVE 4 WALK-IN TEST DO YOU TRAVEL? CENTRES TO PROVIDE YOU EXCELLENT SERVICE. ASK BEFORE LEAVING, TAKE THE TIME YOUR HEALTH CARE PROFESSIONAL IF YOU NEED TO TO CHECK IN WITH OUR FAST OR STOP TAKING YOUR MEDICATIONS BEFORE TRAVELLERS’ HEALTH CLINIC. GOING TO THE TEST CENTRE.

“IT’S HANDY TO KNOW... THAT MY NEIGHBOURHOOD PHARMACIST CAN RENEW AND ADJUST MY PRESCRIPTIONS. THEY CAN ALSO PRESCRIBE AND INTERPRET TEST RESULTS FOR MINOR HEALTH ISSUES.” 7 MONTRÉAL WEST ISLAND INTEGRATED UNIVERSITY HEALTH AND SOCIAL SERVICES CENTRE

SERVICES FOR COMMEMORATIVE SERVICES AND EVENTS PRESERVING A MILITARY CULTURE FOR OUR VETERANS SENIORS + 850 000 WE BELIEVE IN RESPECT & DIGNITY HOURS OF HOME CARE SERVICES/YEAR INDIVIDUALS WITH 13 532 COMPROMISED AUTONOMY “MY FATHER HAS ALZHEIMER’S WERE PROVIDED DISEASE. AT STE. ANNE’S HOSPITAL, ASSISTANCE LAST YEAR A COUNSELLOR FROM THE ALZHEIMER SOCIETY OF MONTREAL IS AVAILABLE TO HELP ME WITH “THANKS TO HOME CARE SERVICES, EXTREMELY USEFUL ADVICE.” I AM STILL LIVING IN THE HOUSE I BUILT. DEDICATED STAFF PROVIDE ME WITH NURSING CARE, HELP WITH “SINCE HIS WIFE PASSED AWAY, MY MY PERSONAL CARE, AND MANAGE GRANDFATHER HAS BECOME VERY ISOLATED. MY MEDICATIONS.” A WORKER FROM THE CLSC RECOMMENDED A COMMUNITY ORGANIZATION. NOW HE’S PARTICIPATING AND BEGINNING TO SOCIALIZE MORE.”

ARE YOU LOOKING FOR RESIDENTIAL CARE FOR YOURSELF OR A LOVED ONE? THE ACCESS TO ASSISTED- LIVING MECHANISM TEAM IS HERE TO HELP. IS YOUR MEMORY PLAYING TRICKS ON YOU? OUR MEMORY CLINIC CAN IDENTIFY AND EVALUATE COGNITIVE DEFICITS AND RECOMMEND AN INDIVIDUALIZED INTERVENTION PLAN. 8 CONNECT WITH US... SEE PAGE 11

TALKING ABOUT COMMUNITY YOUTH SPACE “ACCESS OPEN MINDS” IN LACHINE MENTAL MENTAL HEALTH INSTITUTE WITH AN HEALTH INTERNATIONAL REPUTATION PROGRAMS TO SUPPORT SOCIAL INTEGRATION

“I’VE BEEN REALLY DOWN FOR A WHILE NOW. A COLLEAGUE MENTIONED THE PSYCHOSOCIAL INTAKE AVAILABLE AT THE CLSC. THEY LISTENED “I AM CONCERNED. MY TEEN WON’T EAT TO ME, AND GAVE ME ADVICE AND SUPPORT.” WITH THE FAMILY, COUNTS CALORIES, AND IS CONSTANTLY ON THE BATHROOM SCALE. COULD IT BE AN EATING DISORDER?”

FRONT LINE SERVICES OFFERED AT ALL CLSCs. DON’T HESITATE TO CALL ON THEM!

OUR MENTAL HEALTH INTAKE POST-TRAUMATIC STRESS DISORDER: FOR ADULTS AND YOUTH IS A RESOURCE MODERN-DAY VETERANS, MEMBERS OF THE RCMP, STAFFED BY EXPERIENCED MENTAL HEALTH AND THEIR FAMILIES ARE OFTEN CONFRONTED BY CARE PROFESSIONALS. IT. WE HAVE RESOURCES TO HELP THEM.

“MY SON STARTED TO ISOLATE HIMSELF, LOST TOUCH WITH HIS FRIENDS, AND STARTED SAYING STRANGE THINGS. THE PREVENTION AND EARLY INTERVENTION PROGRAM FOR PSYCHOSIS (PEPP-MONTRÉAL) HELPED US A LOT.”

9 MONTRÉAL WEST ISLAND INTEGRATED UNIVERSITY HEALTH AND SOCIAL SERVICES CENTRE

A QUICK GUIDE TO MAKING THE RIGHT HOW TO FIND A LOCAL CHOICE YOU HAVE CONCERNS OR PHYSICIAN QUESTIONS about your health or that of a loved one? Contact: 2 OPTIONS Info-Santé/ Info-Social YOU HAVE YOU DON’T HAVE a family physician, a family physician, YOU NEED TO SEE A PHYSICIAN? go to: go to: If you have a family physican, contact them first. If not, contact: OR OR A Walk-in A

YOUR YOUR A SUPER clinic or a Super WALK-IN CLINIC GMF CLINIC CLINIC clinic (GMF-R) (GMF-R)

YOUR LIFE OR THAT OF A LOVED ONE IS IN DANGER? Call: or go to the CALL BEFORE YOU HEAD OUT! Emergency

Are you looking for a family physician? Register today! www.gamf.gouv.qc.ca West Island Residents: Residents of Dorval, Lachine, LaSalle: 514-630-2225, extension 5235 OR 514-639-0650, extension 80255

QUÉBEC HEALTH BOOKLET: A FREE ONLINE SERVICE THAT LETS YOU ACCESS A WIDE RANGE OF INFORMATION, INCLUDING YOUR TEST RESULTS AND MEDICAL IMAGING REPORTS. CHECK YOUR PHARMACY RECORD OF MEDICATIONS, AND MUCH MORE! HAVE A LOOK: CARNETSANTE.GOUV.QC.CA. 10 A DIRECTORY OF THE CONNECTION WE SHARE

ALZHEIMER SOCIETY OF MONTREAL...... 514-369-0800 MENTAL HEALTH CARE The gateway to mental health services is available through the BREASTFEEDING DROP-INS Mental Health Intake for Youth and for Adults & the Psychosocial • See CLSCs list below Intake in each of our CLSCs. See coordinates on your left. • West Island Women’s Centre...... 514-697-4110 MIDWIFE BIRTHING CENTRE...... 514-697-1199 CHILD AND YOUTH PROTECTION Batshaw Youth and Family Centres QUÉBEC FAMILY DOCTOR FINDER...... www.gamf.gouv.qc.ca • Become foster parents...... 514-989-1885 # 1139 QUÉBEC HEALTH BOOKLET • Report a situation 24/7 (signalement)...... 514-935-6196 ...... carnetsante.gouv.qc.ca CLSCs QUIT SMOKING CENTRES A variety of services are offered at our CLSCs. Services may vary • West Island...... 514-626-2572 # 4463 by CLSC and some services require a referral from a professional. • Dorval, Lachine, LaSalle...... 514-364-2572 # 22240 Here are examples of services offered: SERVICE QUALITY AND COMPLAINTS • Breastfeeding drop-ins centres COMMISSIONER ...... 1-844-630-5125 • Child and adolescent family crisis centre (CAFE) • Home care services SUPER CLINICS – DROP-IN FAMILY MEDICINE CLINICS (GMF-R) • Living Well with Chronic Disease educational program • GMF Brunswick...... 514-426-6677 • Access to assisted-living team mechanism (for Seniors) • GMF Mednam...... 514-780-1873 • Mental Health Intake for Youth and Adults • GMF Stillview-Statcare...... 514-694-9282 • Nutrition services for children TEST CENTRES (BLOOD TESTS) WITHOUT APPOINTMENT • OLO and ISPEC programs for pregnant women HOURS OF OPERATION - MONDAY TO FRIDAY and new mothers Lakeshore General Hospital...... 7:00 am to 2:45 pm • Post-Acute Care Program St. Mary’s Hospital Center...... 6:00 am to 5:50 pm • Prenatal classes & Postnatal follow-up Hôpital de LaSalle...... 7:00 am to 11:00 am • Psychosocial Intake CLSC de Pierrefonds...... 6:00 am to 12:30 pm • Vaccination • Youth clinics - Contraception and other services TRAVELLERS’ HEALTH CLINIC...... 514-630-2225 # 1709 CLSC de Dorval-Lachine...... 514-639-0650 USERS COMMITTEE...... 514-362-8000 # 31987 CLSC de LaSalle...... 514-364-2572 CLSC de Pierrefonds...... 514-626-2572 VOLUNTEER SERVICES...... 514-761-6131 # 2769 CLSC du Lac-Saint-Louis...... 514-697-4110 ...... [email protected]

FAMILY MEDICINE GROUPS (GMF) If you have any questions regarding healthcare or social • GMF Dorval...... 514-633-1510 services available at the Montréal West Island IUHSSC, • GMF Médistat...... 514-624-4774 please contact: • GMF LaSalle...... 514-366-4507 • GMF St. Mary (GMF-U, University Teaching)..... 514-734-2677 Info-CIUSSS: 514-630-2123 COMMUNITY HOSPITALS [email protected] • Hôpital de LaSalle...... 514-362-8000 www.ciusss-ouestmtl.gouv.qc.ca • Lakeshore General Hospital...... 514-630-2225 • St. Mary’s Hospital Center...... 514-345-3511 We publish the NOUS/US magazine 5 times/year. It contains a lot of information about our services. You can access all issues on our INTELLECTUAL DISABILITY, AUTISM SPECTRUM DISORDER, website by clicking the About us tab > Bulletins > Nous/Us. AND PHYSICAL DISABILITY (ID-ASD-DP) ACCESS

...... 514-363-3025 # 2257 MONTRÉAL WEST ISLAND INTEGRATED UNIVERSITY HEALTH AND SOCIAL SERVICES ...... [email protected] CENTRE – HUMAN RESOURCES, COMMUNICATIONS AND LEGAL AFFAIRS DIRECTORATE PRODUCED BY THE COMMUNICATIONS AND PUBLIC RELATIONS DEPARTMENT, A variety of services (ex.: work programs, work integration, etc.) NOVEMBER 2019 – PHOTO CREDITS: ADOBE STOCK are offered after evaluation by a professional. 11 EMPLOYEES CAREER IN ACTION OPPORTUNITIES WE OFFER A DIVERSE, INCLUSIVE, MULTICULTURAL ONGOING WORK ENVIRONMENT AND WE ARE COMMITTED TO RECRUITMENT SUPPORTING CAREER ADVANCEMENT. FRIENDLY ADMINISTRATIVE POSITIONS: ADMINISTRATIVE AGENTS AND TECHNICIANS, BILINGUAL WORK INFORMATION TECHNOLOGY ANALYSTS, MAINTENANCE TECHNICIANS, ETC. ENVIRONMENT GENERAL AND PARATECHNICAL POSITIONS: MAINTENANCE CLERKS, FOOD AND LAUNDRY SERVICES ATTENDANTS, MECHANICS, GENERAL LABOUR, ORDERLIES, REHABILITATION ASSISTANTS, ETC.

CLINICAL AND SOCIAL SERVICES POSITIONS: NURSES, NURSING ASSISTANTS, VOLUNTEERS INHALATION THERAPISTS, SOCIAL WORKERS, EDUCATORS, HEALTH PROFESSIONALS AND TECHNICIANS, AND MUCH MORE!

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