A guide to organisations that can help you and 2015 

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In Annandale and Eskdale, there are people who can help you with … Who can help …  housing and paying rent  applying for housing and other benefits Your landlord or housing officer  the Benefit Cap and Under Occupancy if you are affected by them - with your housing  setting up a new home Furniture projects  getting good 2nd hand furniture

 how to cut your energy bills and make your home warmer by funding insulation and other measures Home Energy

Dumfries and Galloway  advice if you are going to court to be evicted for not paying your rent Citizens Advice Service

Your home Your landlord or housing officer

 support if you are facing eviction or have nowhere to live Homeless Team, Council Shelter

 applying for benefits you may be entitled to – there are over 50. These include Universal Credit, Jobseekers Allowance, Employment and Support Allowance, Disability Living Allowance, Personal Jobcentre Plus Independence Payment, Attendance Allowance, Pension Credit, benefits for people injured in the Armed Forces and benefits for Carers.

HMRC (Her Majesty’s Revenue  applying for tax credits and child benefit you may be entitled to and Customs)

 applying for housing benefits  the Benefit Cap and Under Occupancy, if you are affected by them - with applying for Discretionary Revenues and Benefits, Housing Payments and looking at other options for financial support Dumfries and Galloway Council  advice on Council Tax Reduction (previously Council Tax Benefit)  applying for money for a one-off emergency (Crisis Grant) Scottish Welfare Fund,  applying for help to set up or stay in your home (Community Care Grant) Dumfries and Galloway Council  advice about applying for benefits including Tax and Pension Credits  advice about applying for “passported” benefits you may be entitled to - from our Council – free Dumfries and Galloway school meals, help with school uniforms, transport concessions, garden maintenance etc.| From the Citizens Advice Service Your benefits and money NHS - Healthy Start food and vitamins, free NHS dental treatment, glasses, transport to hospital, etc.| Legal Aid | Independent Learning Accounts Dumfries Welfare Rights  letting you know about other ways you might be able to get financial help  advice if you are behind with paying your rent or want to manage your money better  debt advice and help to manage debts Financial Inclusion and  a benefits health check to make sure you are getting everything you should be Assessment Team, Dumfries  information about other ways you might get help in a crisis - if you are not eligible for a Crisis or and Galloway Council Community Care Grant

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In Annandale and Eskdale, there are people who can help you with … Who can help …  opening a basic bank or building society account to pay in your benefit and pay your bills Basic bank accounts with a  advice about setting up monthly direct debits for rent and other bills bank or building society

Jobcentre Plus – Budgeting loan  applying for a loan at an affordable rate Solway Credit Union

Basic bank account with a bank or building society Bank accounts,  opening a savings account loans and Solway Credit Union savings Trading Standards,  dealing with an illegal money lender Dumfries and Galloway Council Employability and Skills Service, Dumfries and Galloway Council Community Learning and Development, Dumfries and Galloway Council  getting access to a computer  working with a computer IT centres

Computers Jobcentre Plus

Libraries, Dumfries and Galloway Council Community Learning and  improving your reading, writing or counting Development, Dumfries and Galloway Council Dumfries and Galloway Multi- cultural Association

 improving your English if it’s not your first language Community Learning and Development, Dumfries and Galloway Council

Dumfries and Galloway College Training and  accredited training Dumfries and Galloway College Employability and Skills  training, learning or volunteering jobs Service, Dumfries and  building your confidence Galloway Council  form filling, CV writing and learning interview skills  getting into work Jobcentre Plus

 taking a job or increasing the hours you already work, if you are in a job Jobcentre Plus

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In Annandale and Eskdale, there are people who can help you with … Who can help …

DGVoice  dealing with a physical disability or a hearing or eyesight loss Social Work Services, Dumfries and Galloway Council Dumfries & Women’s  support If you have been subject to domestic abuse Aid

Soldiers, Sailors and Airmen’s  ex-service personnel issues Families Association (SSAFA)

Aberlour Childcare  support if you are a child or young person and have a drink, drug, gambling or other addiction problem Issu18

Addaction Dealing with ADS South West Scotland problems

 support if you are an adult and have a drink, drug, gambling or other addiction problem Apex

Criminal Justice, Dumfries and Galloway Council

NHS Specialist Drug and Alcohol team

Please note this list only has some of the places you can go for help. There are many other organisations that provide a variety of support. Talk to a specialist adviser who will know of other people who may be able to help you.

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In Annandale & Eskdale, here are the contact details for the services who can help you

Please note that this is not a full list of all the support that is available. For more information about what is available, please contact any of the agencies shown.

Who I am looking for Where they are How I can contact them When they are open North West Resource Centre,  01387 279279 Aberlour Childcare College Drive,  www.aberlour.org.uk Mon to Fri 9am - 5pm. Dumfries DG2 0BX  [email protected]  01387 263208 79 Buccleuch Street, Addaction  http://www.addaction.org.uk/default.asp Mon to Fri 9am - 5pm. Dumfries DG1 2AB  [email protected] Alcohol and Drugs  01387 259999 79 Buccleuch Street, Support, South West  http://www.adssws.co.uk/ Mon to Fri 9am - 5pm. Dumfries DG1 2AB Scotland  [email protected]  01387 256310 77-79 Friars Vennel, Apex  http://www.apexscotland.org.uk/ Mon to Fri 9am - 5pm. Dumfries DG1 2RF  [email protected] Bank of Scotland,  01461 633113 Mon, Tues, Thurs & Fri 9.15am - 4.45pm, 111 High Street,  http://www.bankofscotland.co.uk/ Wed 9.30am - 4.45pm, Sat 9am - 1pm. Basic bank account: Annan DG12 6AB Annan Royal Bank of Scotland,  01461 202087 Mon, Tues, Thurs & Fri 9.15am – 5pm, Wed 52 High Street,  http://www.rbs.co.uk/personal.ashx 9.30am – 5pm, Sat 9am – 3pm. Annan DG12 6AN Royal Bank of Scotland, Basic bank account:  01461 338240 Mon, Tues, Thurs & Fri 9.15am – 5pm, Wed 139 / 141 Central Avenue, Gretna  http://www.rbs.co.uk/personal.ashx 9.30am – 5pm. Gretna DG16 5AQ Bank of Scotland,  01387 380853 Mon, Tues, Thurs & Fri 9.15am - 4.45pm. High Street,  http://www.bankofscotland.co.uk/ Closed for lunch 12.30pm - 1.30pm. Basic bank account: DG13 0JH Langholm Royal Bank of Scotland,  013873 80430 Mon, Tues, Thurs & Fri 9.15 – 5pm, Wed High Street,  http://www.rbs.co.uk/personal.ashx 9.30 – 5pm. Langholm DG13 0JH Bank of Scotland, Mon, Tues, Thurs & Fri 9.15am - 4.45pm,  01576 202944 81 High Street, Wed 9.30am - 4.45pm. Closed for lunch  http://www.bankofscotland.co.uk/ Basic bank account: Lockerbie DG11 2JH 12.30pm - 1.30pm. Lockerbie Royal Bank of Scotland,  01576 202230 Mon, Tues, Thurs, Fri 9.15am – 5pm, Wed 47 High Street,  http://www.rbs.co.uk/personal.ashx 9.30am – 5pm. Lockerbie DG11 2JH Basic bank account: Mon, Tues, Thurs & Fri 9.15am - 4.45pm, Bank of Scotland, 8 High Street,  01683 232013 Wed 9.30am - 4.45pm. Closed for lunch Moffat DG10 9EX  http://www.bankofscotland.co.uk/ 12.30pm - 1.30pm.  07709479645 Town Hall, High Street,  [email protected] / Mon to Fri 9am – 5pm. Moffat DG10 9HF Community Learning &  [email protected] Development, Dumfries 07734073634  and Galloway Council Council Offices, High Street, [email protected] /  Mon to Fri 9am – 5pm. Annan DG12 6AQ [email protected]

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Who I am looking for Where they are How I can contact them When they are open Lockerbie Library,  07709479644 31- 33 High Street,  [email protected] / Mon to Fri 9am – 5pm. Lockerbie DG11 2JL  [email protected] Community Learning &  07709479644 Town Hall, Market Place, Development, Dumfries  [email protected] / Mon to Fri 9am – 5pm. Langholm DG13 0JQ and Galloway Council  [email protected] Richard Greenhow Centre,  07834567863 Central Avenue, Mon to Fri 9am – 5pm.  [email protected] Gretna Dg16 5AQ Criminal Justice, 122-124 Irish Street,  01387 273600 Dumfries and Galloway Mon to Fri 9am - 5pm. Dumfries DG1 2AW  http://www.dumgal.gov.uk/index.aspx?articleid=2143 Council Midsteeple (2nd Floor),  01387 257770 DG Voice High Street,  http://www.dgvoice.co.uk/ Mon to Fri 9am - 5pm. Dumfries DG1 2BH  [email protected] 19a Bank Street, Mon to Fri 9am – 5pm and also Wed 5pm – Annan DG12 6AA 7pm and Sat 10am – 1pm.  0300 303 4321. Telephone advice Mon to Fri 9am -7pm Dumfries and Galloway Day Centre, Charles Street, st rd  www.dagcas.org 1 & 3 Mon 3.30pm - 4.30pm. Citizens Advice Service Langholm DG13 0AA  [email protected] Town Hall, High Street, Wed 11am – 1.00pm. Moffat DG10 9HF By appointment only.  01387 734000 Dumfries and Galloway Bankend Road,  www.dumgal.ac.uk Monday to Friday 8.45am – 4.30pm College Dumfries DG1 4FD  [email protected]  01387 254624 Dumfries and Galloway Old Assembly Close, Irish  http://www.dgma.org.uk/ Monday to Friday 1pm to 5pm. Multicultural Association Street, Dumfries, DG1 2NP  [email protected]  01387 263052 Dumfriesshire and 12 Whitesands,  www.dumfriesshireandstewartrywomensaid.co.uk Mon to Fri 9.30am – 4.30pm. Stewartry Women’s Aid Dumfries DG1 2RR  [email protected] Employability and Skills,  030 33 33 3000 ext. 67243 Annan Town Hall, 22 High St Monday to Friday 9am - 5pm Dumfries and Galloway  http://www.dumgal.gov.uk/yourfuture Annan, DG12 6AQ By appointment only. Council  [email protected] Financial Inclusion and Customer Service Centre,  030 33 33 3008 Assessment Team, Annan Town Hall, High Street,  http://www.dumgal.gov.uk/index.aspx?articleid=1633 Mon to Fri 9am - 5pm. Dumfries and Galloway Annan DG12 6AG  [email protected] Council  01461 203281 Furniture project - Annan Unit 13, Silverlaw Industrial Mon to Fri 9.30am - 5pm, Sat 9.30am –  http://moffatcan.org/ Can Estate, Annan DG12 5EG 12.30pm.  [email protected]  0808 808 2282 Home Energy Scotland Online Mon to Fri 8am - 8pm, Sat 9am - 5pm.  http://www.greenerscotland.org/warm-homes Homeless team,  030 33 33 3000 Annan Town Hall, High Street, Dumfries and Galloway  http://www.dumgal.gov.uk/index.aspx?articleid=1613 Mon to Fri 9am - 5pm. Annan DG12 6AG Council  [email protected]

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Who I am looking for Where they are How I can contact them When they are open 0300 200 3100 Child Benefit Office  https://www.gov.uk/government/organisations/hm- PO Box 1 Newcastle Upon Tyne  revenue-customs/contact/child-benefit HMRC (Her Majesty’s NE88 1AA  Mon to Fri 8am – 6pm. Revenue and Customs)  0345 300 3900 Tax Credit Office  https://www.gov.uk/government/organisations/hm- Preston PR1 4AT  revenue-customs/contact/tax-credits-enquiries  01387 244327 Young People's Substance  http://www.nhsdg.scot.nhs.uk/Departments_and_Service Service, Ladyfield Offices, Issu18  s/Child_Health_Services/Child_and_Adolescent_Mental_ Mon to Fri 9am - 5pm. Glencaple Road,  Health_Services_CAMHS Dumfries DG1 4TE  [email protected]  01461 202809 Annan Library, Charles Street, Mon, Thurs & Fri 9am – 7pm, Tues 9am –  http://www.dumgal.gov.uk/index.aspx?articleid=1383 Annan DG12 5AG 5pm, Wed 9am – 2pm, Sat 9am – 1pm.  [email protected]  01461 202026 Clip ICT, 2‐4 Bank Street,  http://www.clipict.co.uk/ Mon to Thurs 8.30am – 3.30pm. Annan DG12 6AA IT centres:  [email protected] Annan  0800 011 3447 or 0845 606 3447 Mon, Wed & Thur 9am - 1pm, Tues & Fri DGHP, 44 High Street,  https://www.dghp.org.uk/ 1pm – 5pm. Annan DG12 6AJ  [email protected] By appointment only Jobcentre Plus, Murray Street,  0345 604 3719 Mon, Tues, Thurs and Fri 9am - 5pm. Wed Annan DG12 6JJ  www.gov.uk/dwp 10am – 5pm. Eastriggs Library, Eastriggs  01461 40844 IT centre: Mon & Thurs 1pm – 4pm, Tues 10am – 1pm, Community School,  http://www.dumgal.gov.uk/index.aspx?articleid=1383 Eastriggs Wed 5pm – 8pm. Eastriggs DG12 6PZ  [email protected] Gretna Library and Customer  01461 338000 Mon 11am – 2pm, Tues 11am – 4pm, Thurs IT centre: Service Centre,  http://www.dumgal.gov.uk/index.aspx?articleid=1383 10am – 6pm, Fri 11am – 5pm, Sat 10am – Gretna Central Avenue,  [email protected] 12 noon. Gretna DG16 5AQ Langholm Library,  01387 380040 IT centre: Mon 2pm – 7pm, Wed 10am – 6pm, Fri 12 Charles Street,  http://www.dumgal.gov.uk/index.aspx?articleid=1383 Langholm noon – 2pm, Sat 9am – 12 noon. Langholm DG13 0AA  [email protected] Library,  01387 811865 IT centre: Mon 4pm – 7pm, Wed 9am – 12 noon, High Street,  http://www.dumgal.gov.uk/index.aspx?articleid=1383 Lochmaben Thurs 2pm – 5pm, Sat 10am – 1pm. Lochmaben DG11 1NQ  [email protected] Lockerbie Library,  01576 203380 Mon 10am – 4pm, Tues 8am – 4pm, Wed IT centre: 31- 33 High Street,  http://www.dumgal.gov.uk/index.aspx?articleid=1383 10am – 1pm, Thurs 10am – 6pm, Fri 9am – Lockerbie Lockerbie DG11 2JL  [email protected] 5pm, Sat 10am – 1pm.  01683 220952 IT centre: Moffat Library, Town Hall, Tues 10am – 7pm, Fri 9am – 5pm, Sat 9am  http://www.dumgal.gov.uk/index.aspx?articleid=1383 Moffat High Street, Moffat DG10 9HF – 12 noon.  [email protected]  0345 604 3719 Mon, Tues, Thurs and Fri 9am - 5pm. Wed Jobcentre Plus Murray Street, Annan DG12 6JJ  www.gov.uk/dwp 10am – 5pm.  01387 244550/244555 Lochfield Road Primary Care NHS Specialist Drug and  http://www.nhsdg.scot.nhs.uk/Departments_and_Service Centre, 12 - 28 Lochfield Road, Mon to Fri 8.30am - 5pm. Alcohol team - Adults s/Alcohol_and_Drug_Service/Alcohol_and_Drug_Service Dumfries DG2 9BH -Home

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Who I am looking for Where they are How I can contact them When they are open 030 33 33 3006 Customer Service Centre,   Housing Benefit and Council Tax Reduction Annan Town Hall, High Street, Revenues and Benefits,  http://dumgal.gov.uk/index.aspx?articleid=1640 Annan DG12 6AG or any Mon to Fri 9am - 5pm. Dumfries and Galloway  Benefits Online www.dumgal.gov.uk/benefits Council Customer Service By telephone Mon to Fri 8am - 6pm. Council  Benefit Contact Form (Online) - Centre or Library (except the  http://dumgal.gov.uk/index.aspx?articleid=11165 Ewart Library)  [email protected]  030 33 33 3007  Crisis grants Scottish Welfare Fund, Applications by telephone or  http://www.dumgal.gov.uk/index.aspx?articleid=12036 By telephone Mon to Fri 8am - 6pm or online Dumfries and Galloway online only.  Community Care grants at any time. Council  http://www.dumgal.gov.uk/index.aspx?articleid=13713  [email protected]  0344 515 2390 95 Irish Street, Shelter  www.shelter.org.uk Mon to Fri 9am – 5pm Dumfries DG1 2NP  [email protected] Social Work Services, Customer Service Centre,  030 33 33 3001 Dumfries and Galloway Annan Town Hall, High Street, Mon to Fri 9am - 5pm.  http://dumgal.gov.uk/index.aspx?articleid=2067 Council Annan DG12 6AG Soldiers, Sailors and  01387 266840 Airmen’s Families Not available Not available.  https://www.ssafa.org.uk/ Association (SSAFA)  01387 267200 24 Friars Vennel, Tues 9am - 1pm, 2pm - 5pm; Thurs 9am - Solway Credit Union  http://www.solwaycreditunion.co.uk/ Dumfries DG1 2RL 1pm; Fri 9am - 1pm.  [email protected]  030 33 33 3000 Municipal Chambers, Buccleuch  http://info.dumgal.gov.uk/tradingstandards/Home/Consum Trading Standards Mon to Fri 9am - 5pm. Street, Dumfries DG1 2AD  er?Length=4  [email protected]  01387 266888 Monday 10am - 4pm & Friday 10am - 2pm. 63-65 Friars Vennel, Welfare Rights  http://www.welfarerights.net/home.php Tuesday, Wednesday & Thursday 10am - Dumfries DG1 2RQ  [email protected] 4pm phone calls only.

Contact details and opening times may be subject to change.

Please check before you attend.

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