HUPDATE HOSPITAL OF THE UNIVERSITY OF

JUNE 2021

Goodbye, Whiteboard

New Room Technology Makes a Unique and Careboards: Need-to-Know inpatients that will help them stay better Information for Patients Empowered Patient Experience at the Pavilion engaged with their care providers (Read Each patient room will include a 75-inch more at https://bit.ly/3uHD4c4) as well as screen on the wall opposite the bed. The pillow speaker controls. Both the iPad and Door Display for Clinician Information Careboard, located on the right half of the pillow controls allow patients to activate screen, will focus on the information most room controls (such as closing shades, To keep both staff and patients safe, critical important to patients. This includes names, activating the nurse call bell, controlling patient information — for example, the photos and the roles of each omember of the temperature, and dimming lights) and patient has a latex allergy, is a fall risk, or their care team as well as the day’s upcoming control the screen, e.g., make it go dark requires special contact precautions — must events (e.g., an x-ray) and consults, which if they want to sleep. “Patients can also be communicated before members of the will automatically populate from PennChart. expand the TV to the entire screen [not just care team enter the room. Generally, this Other sections will include “Goals/Plan for left side] or turn off the TV entirely.” information is displayed on laminated cards on the Day” and “Communications” (messages the hallway-facing windows of patient rooms. Another integrated component — from the care team such as “Good job today!”). In the Pavilion, the Outside Door Display Caregility — provides a two-way video The screen also provides an “expected (ODD), a small screen on the outside of each connection to Penn E-lert, Penn Medicine’s discharge” date. Not surprisingly, “that’s what patient’s room, will show this information via expert medical and nursing support for most patients want to know,” Sarles said. icon alerts. “The display automatically populates ICU patients that is staffed by a remote “Goals usually focus on what patients need with icons based on real-time information it team as an additional layer to on-site to do to be discharged.” pulls from Penn Chart,” Sarles said. And many clinicians. Staff and patients will be able icons have drop down screens, which provide The left side of the screen will offer access hear and see the E-lert clinician on the additional information about a specific icon. to TV programming and also integrates screen versus just hearing a voice from with Centrak locator badges. Similar to the a speaker. Each of the display’s icons will have “individual ODD, the name, title, and photo of each real estate,” meaning they always appear in Sarles said the team worked with HUP’s staff member will appear as they come into the same location. In this way, staff members Patient and Family Advisory Council in a patient’s room. Many members of a patient’s White boards covered with important patient will know at a glance which alerts apply to developing content and in helping to decide care team come and go during the day, Sarles care information will be a thing of the past each patient. There’s also a sunset photo on the the locations of information on the screen. said, with “most in scrubs! This will help the at the Pavilion,, thanks to a new integrated screen for an end-of-life patient. “If you ask nurses what patients want, it’s technology. A new digital version will not only patient and family immediately identify them.” very different from what patients say they In addition, a dome light (part of the HillRom help staff provide better care for patients but Another part of the integrated technology is want,” Sarles said. “We worked with a Nurse Call System) located outside and above improve the patient experience as well. MyChart Bedside, an iPad app available to clinical group but PFAC was integral.” the patient’s door will illuminate for each According to Sean Sarles, MSN, associate member of the care team who is in a patient’s director of Clinical Technology and Systems, room. Their role can be easily identified from this patient room technology is based, in part, down the hall based on the color of the dome on a similar integration system developed at light, e.g., blue for a nurse, pink for a CNA, Penn Medicine Chester Country Hospital. white for a physician, and so on. “In the new “We took their iteration and, thanks to the space in the Pavilion, where everything is work of the Application Development team so spread out, the tools from the Nurse Call in Corporate IS, we developed it further,” system will help make it easy to find the other he said. “Rather than going to a vendor and members of the care team,” Sarles said. Let’s buying a product, we built this from the say, for example, a nurse needs to find a CNA ground up. to help with a patient turn. “Rather than “This technology is unique to Penn; it’s walking around the unit looking in every unique to the world.” room for the CNA, the nurse could see at a glance that the CNA is helping a patient in another room.”

HUP Celebrates NURSES Every year, during Nursing Week, HUP Baime, MD, director of the Penn Program behaviorial health education and resources. celebrates the many ways its nursing staff for Mindfulness. An “Ask a Nurse” table invited community IN THIS ISSUE bring patient care and the patient experience members to improve their health. Topics As part of HUP’s community partnership to new levels. And this year was no exception. included information on diabetes, heart disease, activities during Nursing Week, a team of Goodbye Whiteboard! and the COVID-19 vaccine. New Room Technology Makes The week kicked off with a sweet beginning nurses — from HUP-Cedar and HUP-Spruce a Unique and Empowered — prepackaged muffins and donuts — — got out their gardening gear to clean up and “We were excited to collaborate with our Patient Experience handed out as nurses entered HUP-Cedar spread mulch throughout Malcolm X Park, new partner, Public Health Management and HUP-Spruce on Monday, May 3. located in West . The Community Corporation, and highlight their community HUP celebrates Nurses Throughout the week, self-care virtual Day Health Fair that followed, which took programs,” said Sofia Carreno, MSN, HUP’s P-Tube System: Keeping activities —more important this year than place at Cedar Gardens, offered residents the Nursing Professional Development Specialist Services Up and Running ever — included how-to’s for aromatherapy opportunity to connect with primary care in Community Engagement, adding that Serve Saturday: A Multi-Level and art therapy at home, as well as yoga and practices, learn about reversing an opioid [PHMC] Director of Community Engagement Outreach Mindful Meditation offered byMichael overdose using Narcan rescue spray, and receive “Aunya Grimsley has been a great partner and leader to work with on this event. (Continued on back) AServe Multi-Level Saturday: Outreach

Myra Rodriguez, executive assistant to the COO of CPUP Surgery, coordinates her weekend plans, wondering if she’ll be getting groceries, painting, or going to her local park that upcoming Saturday. However, this is not just her personal routine. Alongside volunteers from her church, Rodriguez packs bags of food, adds fresh coats of paint to schools and community centers, and cleans up parks to help the Philadelphia community. It’s all part of Serve Saturday, a monthly service program created by the Block Church. HUP’s P-Tube In the Serve Saturday outreaches, volunteers gather in underserved areas in the city to lead a variety of programs, ranging from giving out groceries, paying for gas and offering System: SEPTA key cards, to cleaning public spaces. Rodriguez was eager to be part of the program when she joined Block Church KEEPING SERVICES UP AND RUNNING in 2018. Donating a few hours of her time each weekend, she was quickly appointed as one of the program’s leaders for her love of helping others. “I love people. I’m a people person,” With speeds of 22 feet per second — approximately 15 HUP’s upgrades are also helping to reduce any downtime. Rodriguez said. “There’s great satisfaction and gratitude when miles an hour — HUP’s pneumatic tube system delivers Problem alerts are sent to Maintenance staff iPhones, I’m able to help the community.” nearly 4,000 specimens, blood and blood products, 24 hours a day. “This notification system lets us know and other urgently needed supplies and medications to about a problem and fix it before someone else even More than 100 volunteers assist with the Block Church’s various stations throughout the HUP campus each day. Thanks realizes it,” he said. projects throughout the city each month, more recently providing to recent upgrades, the system’s efficiency has not only hygiene kits and household cleaning products, like masks, Lysol improved, but this quality service will continue at the New Carriers with Added Features wipes, and hand sanitizer, during the COVID-19 pandemic. Pavilion, when it opens in the fall. The 300 new carriers coming onboard, which raises the Dedicated to their motto “Revive Every Block,” the Block Switching Gears total number to 1,200, include many features to keep Church offers service programs at multiple locations in the city things running smoothly. For example, radio frequency including , Center City, and Passyunk HUP’s “super highway” is a complex system: miles of identification (RFID) technology in the carriers will help in . With support from a Penn Medicine pipes divided into multiple zones leading to specific track down their location anywhere in the system. And CAREs grant, Serve Saturday will be able to extend their destinations all over HUP’s physically connected badge scanning will identify not only the sender and services to the Port Richmond area in North Philadephia. buildings. Hundreds of “carriers” (containers of specimens recipient but pinpoint the time and from which station. or supplies) can be moving through the tubes at any given This accountability helps ensure that “an irretrievable The church also hosted an outdoor Easter event for local time and the system’s real-time monitoring constantly specimen got to the right location and someone got it families. Open to all, the socially distant event provided candy tracks them in an effort to keep “traffic jams” and other to process in the right amount of time, before it expires,” and toys for children, in addition to giving more than 36,000 issues to a minimum so each carrier can arrive at its Maccorkle said. “It provides peace of mind.” pounds of food to individuals in the community. destination station in the fastest time possible. “Most The new carriers also have water-tight seals to prevent “When we’re out there giving out food or helping with other transactions are under 5 minutes from point A to B,” said spills inside the tube as well as latches which use green projects, people will come up and ask if we can pray with Gary Maccorkle, supervisor of Maintenance Operations. and red lights to show if the latch is locked. them,” said Rodriguez. “We want to connect with people and HUP now has 130 stations, up from 105 a few years back. give them hope in these uncertain times we are living.” Maccorkle hopes the additional carriers will decrease Most were added to those areas that receive the greatest “hoarding” that sometimes occurs. “Putting empties back influx, i.e., labs (almost half go to Central Receiving), in the system makes a huge difference,” he said. Each blood banks, and pharmacies. These extra stations “are like station has a par level for the number of carriers it should adding another lane of highway, internally,” he said. The have so the computer “will automatically divert the larger the infrastructure, the more likely computer can empties in the system to whatever station needs them.” find a fast, open route to get to a destination. For example, rather than waiting for traffic to die down in one zone, With the opening of the Pavilion, — and the addition of the carrier will be automatically rerouted to another zone 85 stations — “we’ll have the second largest pneumatic that’s open and faster. tube system in the country,” he said, adding that, even at number 2, HUP has more transactions than any other hospital in the U.S. And thanks to upgrades, regular 4,000 maintenance and real-time monitoring, the system will continue to stay up and running 98.6 percent of the time, SPECIMENS, BLOOD a “very high rate that exceeds the national average.” AND BLOOD PRODUCTS, AND OTHER SUPPLIES AND MEDICATIONS TRANSPORTED DAILY.

HUP Celebrates NURSES! (Continued from front) HUP DATE

“We wanted to highlight the fact that there are plenty of EDITORIAL STAFF Sally Sapega great resources and information out there when it comes to Editor navigating your health,” she continued. “More than anything Lisa Paxson this event was about connecting with community members Graphic Designer and building that relationship.” ADMINISTRATION Virtual presentations allowed viewing throughout the Health Patrick Norton Vice President, Public Affairs System. Regina Cunningham, PhD, RN, CEO of HUP, Holly Auer spoke about the Future of Nursing 2020-2030. The entity Associate Vice President, Communications CNOs hosted a panel discussion on career trajectory, talking Rachel Ewing about the paths their careers have taken and offering advice Editorial Director on how nurses can advance their own careers. Keynote CONTACT HUPDATE AT: speaker Rebecca Skloot, author of The Immortal Life of Department of Communications 3600 Civic Center Boulevard Henrietta Lacks, and members of the Lacks family, discussed 5th Floor, Suite 500 the unethical use of Lacks’s cervical cancer cells, without her Philadelphia, PA 19104-4310 knowledge or any compensation. This cell line, known as phone: 215.662.2560 email: [email protected] HeLa, became the basis for many important discoveries, such as the polio vaccine, gene mapping and in vitro fertilization. HUPdate is published monthly for HUP employees. Access HUPdate online at And as a special recognition — thank you from the Penn PennMedicine.org/HUPdate. School of Nursing! — a pre-recorded message from Jon Bon Jovi thanked nurses for all they do.