Create your own custom BART schedule at www.bart.gov. BART Your safety is BART’s top priority, and we don’t take this responsibility lightly. Uncompromising safety standards and the participation of our For personalized help, call your Safety local BART Transit Information Guide most important safety partner—you—help keep BART safe and secure. Berkeley, Oakland, (415) 989-BART San Leandro (510) 465-BART Partners in Safety South Bay BART has invested significantly in safety-related Roller skating, roller blading, bicycle riding and (650) 992-BART Richmond, El Cerrito (510) 236-BART improvements in stations and onboard our trains. skateboarding are not allowed in stations or on Fremont, Union City, BART has plans that cover virtually every conceivable trains. When carrying bikes, be aware of other Castro Valley, Hayward Contra Costa County emergency, working with local police, fire depart- passengers. Permits are required for (electric only) (510) 441-BART (925) 676-BART Customer ments and other emergency agencies. BART holds motorized scooters/two-wheeled vehicles. Safety Tips BART Transit Information Center Representatives are practice drills on a regular basis. January 2012 Gasoline, flammable or volatile solvents, acids, etc. available to take your calls from 6 am to 11 pm seven FREE days a week. This BART Safety Guide is designed to provide are not allowed in stations or on trains. you with an overview of a variety of critical safety rules, practical tips and procedures to follow while Other important phone numbers: riding on BART. Being informed plays an important BART Police Ticket Exchange/ role in being safe and allows you to be a partner in (510) 464-7000 Refund Information ensuring your own safety. Safety Rules as Simple as 1-2-3 (510) 464-6841 TDD Service Be aware of your surroundings. (510) 839-2220 Parking Programs 1 (877) 700-7275 or General Safety Knowing that something doesn’t Elevator Availability www.bart.gov/parking look “right” can sometimes make (510) 834-LIFT or Watch your step on stairs and escalators. Hold onto the difference in your safety. (888) 235-3828 AirBART to handrails. Be careful to avoid wet areas or debris Oakland Airport and report unmarked hazards to the Station Agent. Lost and Found (510) 569-8310 2 Listen carefully to emergency (510) 464-7090 instructions. Bike Locker Info Avoid using your mobile device or mobile phone, Carpool to BART (510) 464-7133 texting or other multitasking while walking. BART employees are highly trained Dial 511 or visit 511.org in emergency procedures. At stations, do not cross the tracks, walk on the trackways or touch the electric . 3 Report unsafe conditions Printed on recycled paper by a Forest Stewardship immediately. TM Do not run in stations, on trains or on platforms. Council -approved printer. Reporting an unsafe incident or Please share or recycle Running significantly increases the risk of injuries to this brochure. condition to BART personnel can you and other passengers. protect you and others from a For security reasons, hold onto your luggage and dangerous situation. personal possessions at all times. Bay Area District P.O. Box 12688 Oakland, CA 94604-2688 BART... and you’re there.

© BART 2012 02/12 50M 1 On the Escalator Please Pay Attention • Look at the direction of the escalator before you Step over the Safety Quick Reference take the first step. comb plate when getting • Watch your step when entering or leaving the on or off the Emergency phones escalator, and step (don’t slide) off. escalator. Emergency phones located in the tunnel and subway areas are marked with a blue light. Pick up the receiver for a direct line to the BART Operations Control Center. • Keep your feet in the center of the step and face forward. Fire extinguishers Use the Handrail Step over Comb Plate Each car is equipped with two fire extinguishers located next to the doors connecting • Always use the handrails to maintain your balance. • Always pick up your feet and step carefully on or off the cars. Signs mark their locations and instructions for their use are clearly stated. • NEVER ride or place bags or luggage on the handrail. the escalator. NEVER drag or slide your feet off the edge of the escalator. intercom An intercom is located at the end of each car should you need assistance from the Please Don’t Use the Escalator If … Train Operator. • You have limited physical abilities or are carrying large packages or luggage. Supervise Emergency door release children and • You are carrying a small child in your arms or in Emergency door releases are located above the seats next to the side doors. To open stay clear of a stroller. the door, pull the cover panel away and move the lever in the direction of the arrow. the pinch areas. • You are carrying or walking a bicycle. Bicycles are THIRD RAIL not allowed on escalators. Never touch the electric third rail or the four high-voltage paddles that stick • Animals are not allowed on escalators. out from beneath each car. In all of the above instances, we recommend you use emergency evacuation Exit Promptly the elevators. • Do not block the escalator landing. In case of emergency evacuation, rescue personnel will assist passengers with disabilities. If evacuation is necessary before rescue personnel arrive, please assist • NEVER stop, stand or play on an escalator landing. such passengers. Leave wheelchairs on the train. On the Platform Supervise Children Please stay behind the yellow-and-black platform Aerial or elevated structures • Hold the hands of small children. edge detection tiles. Do not approach the train until it Aerial or elevated structures have sunken walkways between the tracks. Step carefully! • Carefully supervise children who are in your care so comes to a complete stop in the station. There is an extreme danger from the high-voltage paddles protruding from beneath that they do not sit or play on stairs or escalators. each car. Do not touch the paddles! There are four paddles beneath each car, one Never sit on the platform edge or touch the near each pair of wheels. Stay Clear of Pinch Areas outside of the trains! • Keep your hands, feet and clothing clear of the side bicycles and Luggage panels of the escalator. Do not cross the tracks or enter the trackway under any circumstances! Leave bicycles and luggage behind in the event of an emergency. • Be careful—loose shoelaces, soft rubber shoes and baggy clothes can get caught in the moving parts If you drop something onto the trackway, do not of the escalator. try to retrieve it! Call a Station Agent for help.

2 11 • The Train Operator can contact the BART Operations Personal Safety In the Parking Lot Emergency fire Control Center to provide whatever emergency or • Always be alert and aware of the people around Briskly and confidently walk to your vehicle. Scan extinguishers other services are needed. you. the area as you walk and be aware of the people in are located at the area. If anyone looks suspicious, move away • If something is happening in the car you are in • Avoid talking to strangers, especially in isolated the end door of from them. Go back to the station and notify the all BART cars. and you don’t want to be seen calling the Train areas. Operator, walk to the next car and call from there. Station Agent. Follow the • If carrying a purse, hold it tightly and close to your operating body; if carrying a wallet, keep it in a front pocket. Have your keys out and ready before you reach your End Door instructions vehicle. Once you have reached your car, quickly check • If you are attacked, scream or blow a whistle in on the label. Medical Emergencies the interior for any possible intruders. If clear, enter order to bring attention to your situation. Calling for Help at the Station the car and quickly lock the door behind you. In the event of a medical emergency in the BART While Riding BART Inform Your Children Using Emergency Equipment station, contact the Station Agent by using the white In the event of a problem, follow all instructions from courtesy telephone. If BART personnel are not BART Police and station personnel carefully. If your children ride BART or the buses alone, please Fire Extinguishers immediately available, use your mobile device or advise them on how to handle themselves around mobile phone or go to the nearest pay phone and Keep your packages, briefcases, backpacks, etc. with strangers. Teach them how to contact the police, Emergency fire extinguishers are located on all levels contact BART Police at (510) 464-7000. you at all times. Train Operators, Station Agents and bus drivers for of the stations and are well-marked. In the event of assistance and help. an emergency, listen for instructions over the public If you see an unattended package, leave it where it is, address system or directly from BART personnel. move away and call BART Police at (510) 464-7000 or contact a Station Agent or Train Operator. Intercom Familiarize yourself with station exits and the • Locate the intercom on your train. Contact BART locations of fire extinguishers, station intercoms and • Press, then release, the “Attendant Call” button Police at pay phones. to speak directly with the Train Operator. (510) 464-7000 When waiting for a train, stay in a central location that • Use the intercom to ask the Train Operator is occupied by other patrons. questions or to report anything you believe is important or unsafe. During off hours, ride as near to the Train Operator as possible. If someone bothers you, move to another seat or car and notify the Train Operator. Calling for Help on the Train If a medical emergency occurs on the train, contact If you are on a train, Train Operators can be contacted the Train Operator using one of the intercoms located by using the intercom at each end of every train car. Intercom Use the at each end of the car. Train Operators can radio messages to the BART Police intercom to Department. Police officers can then be dispatched to contact the Before Medical Help Arrives any location. Train Operator. Avoid moving the stricken person while you are If you are on a platform or inside a station, you may If you see an unattended package, leave it End Door waiting for trained personnel to arrive. use a white courtesy telephone that goes directly to where it is, move away and call BART Police at the Station Agent. The Station Agent can then contact (510) 464-7000 or contact a Station Agent or Apply first aid to the level of your ability. the BART Police Department. Train Operator.

4 9 Evacuation Procedures Important Safety Notes If you have to evacuate, the Train Operator will open For all evacuation procedures that follow, there are a door that has a handrail and inset footsteps on the Evacuation in a subway: Walk to the Overview three life-saving rules that must always be followed: outside of the train car. nearest door through the passageway to In an emergency, the safest place to be is usually the opposite trackway and wait for the Step carefully when you leave the train and walk rescue train. onboard the train. By staying onboard you allow the • Listen to the Train Operator. along the walkway away from the train. Train Operator to choose from a number of actions to • Do not touch the electric third rail. ensure your safety, including moving the train to a safe • Do not touch the four high-voltage paddles Walk on the tracks or walkway far enough past the location, calling for additional emergency personnel, that stick out from beneath each car, one train so that people behind you can also get a safe going to the reverse end and moving the train out of near each pair of wheels. distance from the train. danger, and separating cars from the rest of the train.

Do not evacuate unless instructed to do so by BART Wait for help to arrive, listening for instructions from

personnel or other emergency response personnel. the Train Operator or rescue personnel.

Evacuation procedures vary depending on whether

the tracks are: Emergency Door Please assist children, older passengers and people Release with disabilities. • Elevated (Aerial Structure) Use the If there is no walkway, walk through the train to the door release Evacuation in a Subway next car and exit. • In subways only in emergencies. (Not or Tunnel) • In the Transbay Tube Proceed along the walkway away from the train until When evacuating a train in a subway, the Train • In the Berkeley Hills Tunnel you reach the nearest door. Operator will open the doors. • On ground level When the doors open, look to see if there is a walkway. Cross through the passageway to the opposite tunnel and walk along the trackway until people behind you have cleared the doorway. Emergency door release An emergency door release is located above the seats Evacuation on an Elevated : Step Berkeley Hills Tunnel Evacuation next to each outside door. carefully when you leave the train and walk If evacuation in the Berkeley Hills Tunnel is necessary, Do not touch along the walkway away from the train. the Train Operator will open selected doors for your the electric • To open the door manually after the train stops, evacuation and give you instructions. third rail. pull the cover panel away and move the lever in the direction of the arrow. Watch your step when exiting the train. • Use the door release only in emergencies. Remember, the safest place to be during an Go along the walkway or trackway to the nearest door, Do not touch emergency is onboard the train in most cases. cross through the passageway to the opposite tunnel the high-voltage and walk along the tracks until the people behind you paddles that Evacuation on an Elevated Track have cleared the doorway. stick out from (Aerial Structure) beneath each Wait for the rescue train. pair of train On aerial structures, also called elevated tracks, the car wheels. walkway is approximately five feet below the level of Do not block the doorway. Doors leading to the the train. passageway are lighted and painted bright yellow and are located about every 1,000 feet.

6 7 Transbay Tube Evacuation If evacuation in the Transbay Tube is necessary, Emergency BART Train Emergency Procedures Sign carefully step from the train to the walkway. If there phones located is no walkway, walk through the train to the next car, in the tunnel then exit the train. and subway areas IN CASE OF EMERGENCY are marked with a blue light. H Be aware of your H Follow directions H Report or act upon Evacuation in the transbay tube: Look travel environment Listen in an emergency Respond unsafe conditions Walk to the nearest door through the In case of emergency evacuation, rescue passageway to the opposite trackway. personnel will assist passengers with disabilities. If evacuation is necessary Leave bicycles behind and clear of aisle Emergency Phones before rescue personnel arrive, please in the event of an evacuation. assist such passengers. Leave Emergency phones are located in the tunnel and wheelchairs on train.

subway areas and are marked with a blue light. Pick up Intercom To talk to Train Operator, press intercom Emergency phones located in subway the receiver for a direct line to the BART Control Center. button, release button, wait for Operator and tunnel areas are marked by a blue to respond, then speak. light. Lift receiver for direct line to BART Control Center. End Door

Emergency Door Release If instructed to open doors in an DANGER emergency, pull cover panel away and Third Rail Do not touch the electric third rail. move lever in the direction of the arrow. In case of an Side Door emergency, Yellow arrows painted on the wall indicate the leave your Fire extinguishers are located at each DANGER end of the car. Kick in plastic door panel Do not touch the high-voltage paddle distance and direction to the nearest door. Go along wheelchair units which protrude from the underside to remove. High- on the train. Voltage of the train. the walkway and down the ramp to the nearest door. End Door Paddle Go through the passageway to the opposite trackway Evacuation Procedures and proceed along the walkway until people behind you have cleared the doorway. Passengers with Disabilities Wait for the rescue train. In case of an emergency, leave your wheelchair on the train. The walkways and ramps used for evacuation Don’t block the doorway. Cross-passage doors are Transbay Tube Tunnel & Subway Areas Aerial Structures are too narrow to accommodate wheelchairs. lighted and painted bright yellow and are located Passengers who are vision- or hearing-impaired or • Wait for instructions from the Train Operator. • Wait for instructions from the Train Operator. every 330 feet. • Watch your step when exiting the train. • To exit train, use grab rail and inset crew step who use mobility aids should ask for assistance from • Walk along walkway to cross-passage door. next to the train door. other passengers. Evacuation on Ground Level • Cross-passage doors are painted bright yellow. • Step down carefully to walkway between elevated Follow the arrows on the walls to the nearest tracks. Some walkways are below track level. Evacuation on ground level involves essentially the cross-passage door. • use Walkway and adjacent track same procedures as for aerial evacuation—see page • Cross over to adjacent track to get clear of train and wait for Security Measures and wait for rescue train. rescue train. 6 section ”Evacuation on an Elevated Track.” The BART Police Department is dedicated to ensuring • Do not block doorways. Wait for the Train Operator to open the doors. Once the safety and security of BART customers, employees outside the train, walk to the wire fence and away and their property. The BART security program is from the train. Stay between the fence and trackway designed for maximum effectiveness without The Train Emergency Procedures Sign you see above appears in each BART train car. On your next until help arrives. compromising on-time performance and protection BART trip, take a moment to locate the sign and become familiar with important general emergency of your privacy. Here are a few important guidelines and evacuation procedures. Help those who need assistance. regarding security on BART.

8 5 Bicycle and Other Courtesy There is a crawl space area underneath the train On the Train platform overhang that may provide some protection Help make riding BART a pleasurable experience for Do not lean against the doors when inside the train. Two-Wheeled Vehicle Safety in the event of an accidental fall onto the track. your fellow BART riders. Be considerate and follow Bikes are never allowed on crowded cars or on the When entering and exiting the train, be sure to watch these rules and suggestions: Watch your step when boarding and watch the narrow first car. your step. There is a gap of approximately three inches gap between the platform edge and the train. • Smoking, eating, drinking or using music/video between the train and the platform. Bicyclists must do the following: players without headphones is prohibited in • Use elevators or stairs—not escalators. Stand in the center of the platform in well-lighted areas. stations and on trains. Violations can lead to Intercoms are located at both ends of each car. • Walk bikes. citations and fines. If you need help, use a white courtesy telephone to Take time to review the Emergency Procedures signs contact a Station Agent. For police assistance, call the • Yield priority seating to seniors and people with • Pets completely enclosed within special carrying posted in each train car. Station Agent or go to the nearest pay phone and dial disabilities. cases and police, guide, service and signal dogs are (510) 464-7000. the only animals permitted on BART. Please keep luggage out of the way of fellow • Yield to other passengers. passengers. Luggage must never block walkways or • Please do not leave paper or other refuse on the BART train doors close automatically. Doors do not • Hold bikes while on trains. doorways. Keep your luggage in sight at all times. trains. re-open for obstructions. Please keep yourself and • Do not block aisles or doors. your possessions well clear of the doors upon entering • Allow disembarking passengers to leave the train and exiting the train. In the case of evacuation, leave your bike on the train first before you board, providing them with enough In the Parking Lot and do not let it block aisles or doors. room to depart safely and efficiently. Station platform edges have special rubber tiles and a Observe posted regulations and park in designated areas. Gas-powered vehicles are never permitted. • Please yield your seat to standing seniors and people noticeable change of texture to alert vision-impaired with disabilities on a crowded train, particularly if passengers that they are approaching the edge. The Before leaving your car: Customers with two-wheeled motorized/electric you are in a seat close to the train doors. tiles are bright yellow and interspersed with black tiles • Check your headlights. scooters can only use elevators—not stairs or at the positions of the train’s doors to aid passengers • Set your mobile phone to vibrate, if possible. • Lock your car. escalators. You are required to have a permit for with limited vision. your vehicle. The permit may be obtained from the • Keep your voice low when conversing with fellow • Don’t leave valuables or packages where they can Customer Access Department. passengers or on your mobile phone. Take precautions while near the space between train cars. be seen.

For a complete list of bike rules and regulations, pick up a BART Basics Guide, visit www.bart.gov, and Important Phone Numbers check posted signs in stations and on trains. Remember, there are three main ways to call for help:

1. The white courtesy telephone, in the station 2. The intercom, on the train 3. Your mobile device or mobile phone, anywhere service is available to you

BART Police: (510) 464-7000

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